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MY STORY Prior to coming to OHSU, I had about four years of HR experience and a Bachelor’s Degree is in Spanish/Latin American studies. I started at OHSU in January of 2003 as a Labor Relations Administrative Assistant in Human Resources. At that time, there was a centralized HR model in place. Shortly after, I returned to school part-time (while continuing to work full-time) to start my Master of Public Administration degree at PSU. My specialization was Human Resources and labor relations. Around that same time, I was promoted to a para-professional level position called a Labor Relations Associate, and a year after that, into an HR Business Partner role in 2005. I earned my Master’s degree at PSU in 2006, my PHR Certification in 2007, and between 2007 and 2009, I worked as the HR Manager at the Casey Eye Institute. From 2009-2011, I worked dual roles as the Healthcare Employment Services Manager/Sr. HR business Partner, and then transitioned to a Sr. Business Partner role in mid-2011. As a result of the healthcare re-organization in 2012, my title changed to Labor Relations Consultant, and my emphasis is now primarily Labor Relations. I believe that getting my master’s degree helped me progress within the organization, and feel that I have gained a lot of great knowledge working on both the healthcare and academic sides of the organization. THE SECRETS OF MY SUCCESS The one best thing I’ve done for my career at OHSU is to form meaningful and lasting relationships with coworkers across a variety of missions. This has helped me to network and to continue learning new things every day, which strengthens my skills and abilities to perform my job. I love OHSU and am very proud to work here. I attend continuing education/training whenever I can to keep up my knowledge and skills. WORDS OF WISDOM In terms of advice, I encourage people to:  Take advantage of training and educational/development opportunities both inside and outside of OHSU  Make sure they have their Bachelor’s Degree, ( or an appropriate technical certification/degree)  I strongly encourage graduate studies, this can only help you advance, and will make you more mobile and competitive  I also think it’s very valuable to have work experiences across a variety of missions, and to build relationships outside of one’s own mission

MY STORY After five years of transcription, running reports and training students in Healthcare Information Management (medical records), it was time for a new challenge. I had no idea what Epic was at first, but after hearing a little about it, I knew it was something I wanted to pursue. Years later, the amount of opportunity I have found with the Epic team has been amazing. I started with an Abstractionist position and moved into Epic User Support shortly after that. I provided at-the-elbow support (in-clinic training and assisting to employees) throughout the majority of the Epic go-lives in the Ambulatory Services Department, which helped build a great foundation for moving forward. During those go-lives, the Epic Support Desk was born. As time went on, an Optimization team was created to go back to the clinics already live on Epic to help refine tools and workflows. I joined the Optimization Team several years ago and continued to grow and face new challenges. In 2011, the Optimization model changed and we joined forces with the other workflow analysts in Clinical Informatics to create a structure where each of us is assigned their own group of clinics/units. In 2013, I accepted yet another position within the Epic team, this time in EpicCare. It’s a new role for this team – they wanted to expand the team and take on some reporting responsibilities. I felt like my clinical experience combined with the workflow experience made this a great promotion for me. It’s been a challenge to not only learn inpatient workflows, but to learn how to best adapt these reports to these workflows is really going to be an ongoing learning experience. I have had a great amount of support and help from my team and from Quality Management whom I work closely with in this new position. Throughout my OHSU journey, this has been the most challenging, but also the most rewarding position.

THE SECRETS OF MY SUCCESS I always remind myself to learn whatever I can from anyone who is willing to teach. This includes taking advantage of classes at OHSU and elsewhere; I took the Career and Workplace Enhancement Center’s Applying the MBTI for Career Success class and used the OHSU Employee Tuition Benefit (ETB) program to help pay for college credits. I also never assume that I’m not qualified for a position, and likewise don’t allow such an assumption to keep me from applying for a position because the worst anyone can say to you is “no.”

WORDS OF WISDOM Don’t be afraid of change!

MY STORY My career path started in college by studying Business. In 2006, I began working at OHSU in an entry-level Temporary Position in the Department of Neurosurgery, and six months later, I was hired full-time. Working in a specialty office gave me a unique look at what it took to get through the healthcare system. I discovered that I loved helping patients navigate to get the care they needed. I worked hard to learn everything I could about each position as I progressed within the department. Throughout my time in Neurosurgery, I had great management influence that encouraged me to grow as a professional and gave me the opportunities not only learn, but to practice what I learned within the department. During the last few years, my manager allowed me to focus on projects that impacted the daily operations and patient access. I started supervising these types of projects and realized I really enjoyed management. I started taking Career and Workplace Enhancement Center classes that helped me expand my knowledge around management practices. The classes I took - particularly the Emerging Leader Series - also helped me learn more about myself and my management style. In early 2013, I discovered the Clinical Operations Supervisor opening in The Digestive Health Center, applied for it, and have been here since. I now manage 18 direct-reports in the daily operations of the clinic, including the activities of the front desk staff, operators, and scheduling pods of General Surgery, Bariatric Surgery and Gastroenterology. THE SECRETS OF MY SUCCESS The biggest thing I did to progress my career was to actively seek opportunities for improvement. I enjoy competition and find that it drives me to find better and more efficient ways to help people access their healthcare. WORDS OF WISDOM Some words of advice for other employees looking to enhance their careers at OHSU are to seek opportunities to learn, consider yourself a lifetime learner, and always be willing to do what it takes to do your best every day. You have to know how and why something works before change is possible.

MY STORY My first job at OHSU was as an Administrative Coordinator, an AFSCME position, in Graduate Medical Education (GME). I worked in GME for 8.5 years. During that time, I went to graduate school at Portland State University and completed my Master’s in Public Health, with a focus on Policy and Administration, in June of 2005. The number of staff in GME grew significantly during that time period and I was fortunate to be promoted to Administrative Manager in October of 2004 and then Associate Director in January of 2007. I felt ready for new challenges, so I applied and was hired into my current role, Division Manager for the Division of Internal Medicine and Geriatrics, in February of 2010. In this role, I am responsible for coordination and management of administrative operations related to the Division including human resources, administrative and financial management (budgeting). I supervise two employees and manage compensation and human resources for over 30 faculty members. THE SECRETS OF MY SUCCESS It’s hard to pick one best thing I did to grow my career at OHSU. I would say that getting my graduate degree certainly helped me learn and be more marketable for higher level positions, and the agreement between Portland State and OHSU for reduced tuition made it financially viable for me to complete my degree without taking out any student loans. WORDS OF WISDOM My suggestions for other employees hoping to grow their careers:  Always be professional  Be willing to learn new systems and perform tasks regardless of whether or not they are in your job description. It could lead to a skill that might translate well into a new position.  Practice active listening. It shows you are engaged and that’s a valuable thing in any position.  Take courses to expand your knowledge and skills.  Build relationships. Some might call this networking. If you meet someone from another department a number of times – ask them to lunch. Or connect with them about their child or a sport or whatever you find out is an interest. There are so many interesting people at OHSU and it’s fabulous to learn their stories. And knowing a good number of people in various departments in OHSU can be beneficial when you are trying to complete tasks in your current position or looking to transition to a new job.

MY STORY I started at OHSU in 2002 as a Temporary Receptionist in Pediatrics. I was completely bored, so every day I went around asking everyone if they had work to give me. Six months later they hired me full-time, and I started taking classes at the Career and Workplace Enhancement Center to improve my skills. Soon, I was promoted to an Admin Coordinator, assisting the HR Manager. When she left a year later, they put me in her position, and I did that job for almost 3 years. In 2009, I left for a year and a half to travel, and then returned to Pediatrics for a brief time before accepting this HR Associate position at the Knight, primarily working on faculty recruitment. THE SECRETS OF MY SUCCESS The one best think I did to grow in my career at OHSU was that I kept asking for more work! And I looked for opportunities to learn something new or take on a new project. WORDS OF WISDOM If another OHSU employee, looking to enhance their career situation asked me for advice, I would tell them to work hard, educate themselves to improve their skills, have a positive attitude, and be a team player. It’s really that simple.

MY STORY I joined OHSU in 1995 in the classified position of Medical Social Service Specialist. My position consisted of helping uninsured patients who accessed care in our clinics to apply for the Oregon Health Plan. During my time in that role, I took advantage of the OHSU Employee Tuition Benefit (ETB) and went back to school at Portland State University and received my Master of Public Administration in 1999. I then was promoted to the role of Social Work Specialist and worked with the Clinical Transplant team for several years. From there, I was promoted again into Care Management in the hospital and did similar work with uninsured patients on all inpatient services. In 2006, I applied for and received a promotion into an unclassified position within Ambulatory Care, as an Ancillary Workflow Specialist. I worked with the clinics as they all adopted Epic and converted from paper records to an electronic health record. In 2008, I became the Ambulatory Care Manager where I manage a staff of 16 in the ambulatory float pool and lead process improvement projects across all of our ambulatory clinics. THE SECRETS OF MY SUCCESS I have been at OHSU for over 18 years and have had several distinctly different positions. Each time that I have had an opportunity for growth, it was based on a combination of education, varied experience, and the great networking I was able to do as I moved from department-to-department, building relationships. WORDS OF WISDOM I would offer the advice to those looking to explore their careers at OHSU to be active. For me, it was the combination of education and networking. I decided to pursue my Master’s, and volunteered for every opportunity I could at work, to learn more about OHSU, and so that others within the organization could learn more about me.

MY STORY I was hired originally as a Food Service Worker in the Food and Nutrition Department in July of 2008. I used the OHSU Employee Tuition Benefit to attend Portland State University from 2008 until 2010, eventually graduating with a Bachelors of Science in Political Science. At the 2012 OHSU Employee Career Fair, I met Debbie Lamberger, Manager of the Ambulatory Float Pool, who later hired me into a PAS Specialist position in October of 2012. While working as PAS Specialist, I was given the opportunity to complete additional training courses, which allowed me to perform more duties than most PAS Specialists. One such course was the Resource Specialist/ Managed Care class, which permitted me to float as a PAS Resource Specialist and provide additional coverage to clinics. In January 2014, as result of receiving Managed Care training and experience, I accepted a promotion to a PAS Resource Specialist role with the department of Gastroenterology.

THE SECRETS OF MY SUCCESS Being a PAS in the Ambulatory Float Pool has been an amazing experience. I have had the pleasure of working in every ambulatory clinic that OHSU offers. Having the ability to work within all the clinics at OSHU has given me the opportunity to gain experience in many areas and meet a vast number of colleagues, which I would otherwise not interact with. Being a member of the float pool has helped me prepare to advance my career at OHSU. WORDS OF WISDOM The one best thing I did to grow in my career was to network with employees. Personal referrals helped me gain inductions to hiring managers, and allowed me to prove myself as a great candidate for an interview.

MY STORY In a matter of 3 years I have accomplished to be promoted twice. Back in January 2011, I was hired as a PAS Specialist for the Liver Transplant Department, and within 9 months I made a switch into Kidney/Pancreas Transplant as a PAS Resource Specialist. Our department was just on the verge of going through an EPIC upgrade and that’s when I expressed an interest in being involved. Before I was able to get to the next level in my career, I knew had to immerse myself fully to take on additional tasks, train others, and develop ways that we as a department could become effective. One year later, my performance review came back with flawless responses. No one had anything negative to say about me and that’s when my manager reclassified me and further participated in my career development. My department has been great in supporting emerging leaders, doing everything they can. I am proud to say in my current role as a PAS Coordinator 1, I actually created my own job title: Referral and Scheduling Coordinator. Presently, I am responsible for processing all Liver, Kidney/Pancreas referrals, scheduling all patients in the Pre-Transplant phase and leading a team of clinicians towards going LEAN. THE SECRETS OF MY SUCCESS One of the best things I did to grow my career here at OHSU was utilizing the resources available to employees. I attended many of the Career and Workplace Enhancement Center’s classes, where I developed the tools I needed, created my own Individual Development Plan (IDP), and set a meeting with my supervisor to discuss my goals. That’s how things changed for me. WORDS OF WISDOM A few suggestions that I have for those wanting to enhance their careers begins with becoming an active agent in your own career and seeking out every opportunity/resource you have to make your career goals a reality. If you’re not happy where you are, do something about it. Self-reflection, CWE Center courses, browse OHSU jobs, go back to school…only you can change your situation.

MY STORY I started working for OHSU in May of 2011 when I was hired in the Retail Department as a Relief Cook 1, an AFSCME position. Within 6 months, I was trained on all of the positions and had secured a bid position. My supervisors and managers at the time did, and continue to play a positive role in my employment here. They suggested I take the Maximize Your Potential (MYP) course, through the Food & Nutrition Department. This is an excellent course about communication and very informative about all aspects of employment here at OHSU, from benefits, to the AFSCME Union. I enjoyed that it is directed at, and recommended for, potential leaders in the OHSU community. One of the things we did in this class is write down our short and long-term goals. As my short-term goal, I wrote down that I wanted to be promoted to a Lead position, and my longterm goals were to return to school and attain a degree, to help me be promoted to a Supervisor position. I took this class in early 2012. Right after completing this course, there were two positions available for the Lead position. I applied for them, and got one of the positions as Lead Worker. I supervised the CafĂŠ in the evenings and remained in this capacity for approximately a year. In the meantime, I started taking classes at PCC and decided to get my degree in business by attending school part-time while I continue to work fulltime at OHSU, as well as in another part-time position externally. In April 2013, two Unclassified Supervisor positions were posted in Patient Services. I applied and felt pretty good about how I presented myself, and that I had experience in a management position from the past. It was my lucky day when they offered me one of the position, it made me so happy and full of pride! I started my Supervisor training in June of 2013. At this level there is so much to learn and something different comes up on a daily basis, but that just makes the job exciting. My Supervisor/Management team now is the best! They are a real pleasure to work with. THE SECRETS OF MY SUCCESS Continuing my education has been a big plus, the same with setting goals and following through with them the best that you can. Because of that, I have recently enrolled in a new Leadership Foundation course for managers (LFP), which is very exciting so far. Aside from education, I work hard to ensure that, #1- Our patients are cared for and #2-Our employees are cared for. WORDS OF WISDOM I try to lead by example. My advice to you is to have a good work ethic, and to do the best that you can in whatever you do, and to stay focused and positive and try your best to keep that smile on your face.

MY STORY I was hired at the Casey Eye Institute by Abby Crouch in January 2001. I’d recently moved to Portland from San Francisco and applied for a position as a PAS Resource Specialist. With no medical office experience and a background and education in Social Work, I felt incredibly lucky that Abby gave me the opportunity to work in a medical setting. I worked for Abby at the Comprehensive Eye Clinic as a PAS until 2004 when I decided that I wanted to return to the field of social work and left for employment with the State of Oregon at the Department of Human Services, Child Protective Welfare Division. I worked as a Case Manager for Child Welfare until I left to stay home full-time with my daughter, a little over a year later. In 2006, having stayed in contact with several people from the Comprehensive Eye Clinic, I was ready to re-enter the work force, and was offered a position as a part-time Surgery Coordinator by their new manager, Sigrid Button. Near the end of 2009, Casey Eye had an opening for an Office Manager in the Elks Children’s Eye Clinic at Casey Eye. I was thrilled at the idea of moving up within Casey, as these opportunities are rare. My manager, Diane Wilker, was very encouraging of my application and shortly thereafter, I was hired in December of 2009 in a full-time Office Manager position. Since then, I’ve focused on educational opportunities, having completed the Emerging Leader Series through the CWE Center, and Leadership Foundations through Human Resources. I hope to pursue a Graduate Certificate in Healthcare Management in the near future. Since 2012, I’ve had twins and remained working in my current position. For the first year, I was able to work parttime and job share my position with another Elks Children’s Eye Clinic staff member. I returned to 32 hours per week with the start of 2014, with Wednesdays off. My direct supervisor, Casey Administration and my physicians all approved this reduced schedule so I’d be able to continue working for Casey Eye. I feel very fortunate to work with such flexible and supportive people.

THE SECRETS OF MY SUCCESS I feel very fortunate to have been able to leave Casey Eye Institute and return. That being said, it is possible to leave and come back to OHSU, so long as you leave in good standing and stay connected to the people you’ve worked with. My advice to anyone hoping to promote within OHSU is to remain flexible, calm and easy to work with. If people enjoy working with you, they’ll promote you when the opportunity arises and give you the flexibility to come and go throughout your career.

MY STORY My first position with OHSU was as a Temporary Employee, working on a CCSG Grant doing data entry. When that ended, I was hired as a Receptionist for the Knight. I kept asking for more work and volunteered for different projects, and was eventually trained to update the Knight website. While working, I took classes at Portland Community College and here at the Career and Workplace Enhancement Center, and then decided to go to school full time. I achieved a Degree in Advertising, and a Degree in Marketing Management. Soon I was promoted to Admin Coordinator, and continued to ask for more projects. I took the leadership role in many of them, and in 2013 I was promoted to Project Coordinator. I have just recently been promoted to Office Manager for the Knight’s Administration Office, in which I report to the Associate Director of Administration, and will be responsible for supervising the day-to-day operations of Knight Cancer central administrative staff. This new job will include reviewing workload, schedules, and staffing, ensuring OHSU and department policies and guidelines are followed, completing annual performance appraisals and providing feedback to employees on a regular basis. This is a really exciting promotion and I can’t wait to get started. THE SECRETS OF MY SUCCESS I would say that the one best thing I did to grow in my career at OHSU was to go back to school for my Advertising and Marketing Management degrees. WORDS OF WISDOM My advice to those at OHSU looking to enhance their career situation would be to use all of the resources available at OHSU, like tuition discounts - Employee Tuition Benefit (ETB) and the Professional Development Reimbursement Program (PDRP) - for school, and CWE Center classes—which helped me more than college. They really help polish your skills, particularly in communication and conflict resolution, which has helped me to work well with diverse groups of people. Most of all, I’d encourage someone to keep a positive attitude and turn all your mistakes into opportunities.

MY STORY In 2002 I began taking classes at Clackamas Community College with the idea of eventually entering the medical field in some way. In 2004, I got my first job with OHSU, in the Transportation Department. This experience allowed me to travel throughout the hospital, seeing what different nursing units and areas were like in the hospital. I eventually applied to the OHSU Nursing School and was accepted in 2005. I was able to get an excellent reference from my manager, Ed Marcell, and utilize my experience at OHSU on my application essay. After completion of my first term, I obtained my CNA License and was able to transfer jobs to become a Float Pool CNA. This was an easy transition because several of my peers from Transportation had already made a similar move. My manager in Transportation also gave an excellent reference for me. During my last two terms of Nursing School, I did my practicum on the general medicine unit at OHSU. I knew that this would be my first choice for practicum placement due to my experience working in Transportation and also as a CNA. After graduation and passing the National Council Licensure Examination for Nursing (NCLEX) I was offered a job as Registered Nurse in the general medicine unit I had done my practicum on, and continue to work there today. THE SECRETS OF MY SUCCESS I know that my experience working in the Patient Transportation Department played a huge part in where I am today. I gained a lot of knowledge about how the hospital runs, where departments are located, and the overall flow of the hospital day-to-day. I met many staff throughout the hospital in my time working there, which has given me valuable references and contacts that I have needed in order to continue advancing my career. However, you don’t need to work in Transportation to make those types of connections; I worked in several different departments throughout OHSU, gaining the advantage of good relationships I still have today! I would say this is the best thing I did to grow my career; I formed good relationships with my managers, co-workers and peers. This gave me many strong references and I always had a friendly face to turn to throughout my different roles at OHSU and in my education in the School of Nursing. WORDS OF WISDOM My advice to others is to keep your relationships with your mangers and peers strong and utilize what references you can to further your career. Also, keep an open mind about where you want to be several years down the road and gain as much experience as you can.

MY STORY Within the first two years of my employment in 2005, I took advantage of every educational opportunity I could find that was pertinent. For example, I completed several courses through the CWE Center, including the Emerging Leader Series, and later provided mentoring support to others in my department. Two and a half years ago, I made the jump from an individual contributor employee, as Sr. Financial Analyst, to management, as Grant Development Manager, thanks, in part, to my continuing education and experience. THE SECRETS OF MY SUCCESS Nearly all management positions expect candidates to have some supervisory experience before you apply, but usually you can’t get that experience without being a manager. I overcame that barrier in three ways: having a niche in which I became an expert, getting additional education related to management, and by pursuing leadership opportunities. I came from being a department-level Research Administrator and developed a specialized area of expertise that made me eligible for the position I have today. Also, having related education is helpful. In the summer of 2011, I completed my Masters of Science in Healthcare Management at OHSU. Since I did not have management work experience, I took additional coursework in human resources-related topics, operations management, project management, and process improvement. Taking on leadership roles when available is also important. Whenever I identified opportunities outside of my department or mission, I took advantage of them. For example, as a member of the LMC (Labor Management Committee), I learned skills including the interest-based decision making process that made the experience an excellent development opportunity for me. WORDS OF WISDOM You’ve got to know what you want to do! Identify where you really want to be. If it’s leadership, it is important to look for opportunities to practice leadership skills and affect processes as an individualcontributor. For example, I can think of several individuals who are currently leading change at OHSU and clearly demonstrating leadership even though they are in non-management positions. Next, look for different roles that allow you to manage processes or mentoring colleagues. Finally, you’ve got to be persistent. I don’t want anyone to think that this was the first management position I applied for or considered. Ultimately, if I had not put in the time to learn management skills, I don’t think I would have found as good of a fit as I have in my current position. Don’t give up!

MY STORY I started at OHSU in 2003 as a Phlebotomist. Knowing that I needed to make more money, I took the Administrative Assistant position in the Lab to try to change my career path. When ITG had an opening for an Administrative Assistant, I saw my chance to jump. Although it was a lateral move, I was off the hill and in a new environment, with all kinds of opportunities to move up. For the last four and a half years, I have worked for Web Strategies in ITG as a Web Support Analyst. Right now I build websites on both the public and O2 sites, manage website redesign projects, build blogs, support people through our help desk, train people to use our content management system and support them in doing their content entry. We created a web user group (OWUG) as well as wrote processes for our online Wiki. We are constantly coming up with new and easier ways for people to have awesome websites here at OHSU. I really enjoy learning about SEO (search) and Content Strategy; wonderful ways to get people to find your site easier and have a great experience while they’re there. The web team is ever evolving; one of our recent projects is bringing public sites into our shiny new intranet. I am excited to bring my skills to the next step in my OHSU career.

THE SECRETS OF MY SUCCESS One of the best things I did to grow my career here at OHSU was to get to know people. By supporting in my AA role, people saw firsthand that I am a hard worker, quick learner and I follow through. I also took time to use the CWE Center’s Self-Paced Resources to improve my computer skills online, and was sure to learn as much as possible on the job. I still take classes from CWE Center whenever I can, even initiating a Training by Request for them to bring the DISC Assessment to my team via the Working with Style class.

WORDS OF WISDOM OHSU is one of the only places in Oregon that you can get a job doing just about anything. Look diligently and often at job listings, and don’t be afraid to try something new and completely out of your comfort zone. Remember, your career is up to you.

MY STORY I am a senior network engineer with ITG. I’ve always been into computers, even learning programming on my own when I was a kid. In 2000, I was hired into the communications center in the Emergency Department here at OHSU to answer telephones and ambulance radio calls, but my managers saw that I had computer skills and gave me projects to help the department and also provide me with a change of pace. In 2003, I took over as their Department Computer Technician. In April 2006, one of my now current colleagues told me about the Junior Network Engineer position that opened up. I applied for it and ordered the Cisco study materials the same day in order to prepare for the Cisco test. I was offered the position after the interview, and on my very first day on the job I passed the certification test. I have my professional-level Cisco certification and I continue to study for my expert level. Today, I am a lead engineer in designing and implementing the network for a new data center.

THE SECRETS OF MY SUCCESS The best thing I do to grow in my career is that I get into our systems and try to learn them in depth, studying new features when they come out. In my world, technology is changing constantly. The more I understand, the better customer service I can provide and the more proactive I can be when it comes to making sure that our network is performing at its peak at all times. I’ve been very fortunate with my career at OHSU and I look forward to continuing it for many years to come.

WORDS OF WISDOM For other OHSU employees, I would say if you’re not satisfied where you are, look for other opportunities within the organization. It’s an incredibly diverse organization; there’s got to be something here that lights a fire under you. Go ask questions of that department. Develop a working relationship with people who do similar work to what you want to do. It may require some additional education, but there are incentive programs available through OHSU to make that less of a burden, such as the Employee Tuition Benefit (ETB), through HR, and the Professional Development Reimbursement Program (PDRP), through the CWE Center. If you’re in a position that challenges and satisfies you, you’re going to enjoy coming to work every day.

MY STORY As a 19 year old PCC student, I began work at OHSU in 1997 in the Neonatal Intensive Care Center, as a Hospital Aide (mix between a housekeeper and an office specialist). I moved into desk work, and began providing computer support to the nurses in the unit as an Administrative Assistant, hoping to find entry into the IT field. I contacted the manager of the Help Desk at the time, and asked what I needed to do to get a job and prioritized his feedback: take computer classes, become a Network Coordinator, and continue providing IT support to my department, but on a more public level. I did everything he suggested and was rewarded with a position in ITG at the Help Desk, in 2000. After three years at the helpdesk, I identified the Unix team as a potential career path, and worked in an informal internship to learn the ropes. I worked briefly for the Unix Team, where the experience I gained helped me land an entry level software development position in UAMD where I worked as a Student Information System Software Developer, and also pursued and obtained a Masters in Business Administration from PSU. After graduation, I discussed career opportunities with my manager and senior manager, and when my current position came open, I was invited to apply. I am now a Software Systems Analyst in the RISx (Research Information Systems) department, working as Project Manager and Business Analyst for the eCRIS (electronic Clinical Research Information System) software implementation.

THE SECRETS OF MY SUCCESS The single best thing I have ever done to grow my career has been to talk to management about career path options. I have used their advice and also pursued education on my own, having taken computer courses through PCC and the CWE Center’s Self-Paced Resources to expand my skill set.

WORDS OF WISDOM My sister has always provided the best career advice, which I’ve applied in my career at OHSU:  There are two ways into a new career – you can learn it in school, or you can learn it on the job.  Be honest about your limitations, but always express your willingness and ability to learn.  Set a goal and keep it in mind as you plan how you spend your time. Sacrificing for classes now, can mean great rewards later.

MY STORY I started at OHSU working in the Equipment Pool where I was fortunate enough to work with two amazing managers Dennis Minsent and Rita Wells. They were very supportive in me moving on to another job which took me to the Core Lab where I worked as an Administrative Assistant. At that time Juanita Peterson was the Director and sent an email out regarding the END program and where/how to apply. I applied, was interviewed by Sherry Padgett, and was accepted into the END Program. The program took one year to complete. I was unable to work full-time so I took a part-time Administrative Assistant position for Infection Control working for Marjorie Underwood. Marjorie allowed me to have flexible hours so that I could go to the EEG lab and do my clinical. Once I finished the program, I was hired as an END Tech 1 Trainee and maintained this position until I passed my boards. Once I passed I became full time END Tech 1. I love my job and was even nominated for a Rose Award in 2013 and then for the Golden Rose Award the same year! I feel that OHSU is an amazing place to work; I am very fortunate to be here doing what I am doing. Looking to the future, I am working to be credentialed in Intraoperative Monitoring under the guidance and patience of Ilker Yayali and the IOM team.

MY STORY I can’t say that I have had a carefully thought-out plan to develop my career path. My career sort of developed itself. My initial experience was in higher education (Dean’s Office at Stanford), and I kept building on that. 35 years later, I’m pretty solidly entrenched in higher education and healthcare. That being said, when I reached a place where I felt stuck and my applications for other positions weren’t getting the response I hoped for, I took the advice of Kristen Wong in HR and contacted Matt Morscheck in the Career and Workplace Enhancement Center for advice in a Career Counseling appointment, as I was then an AFSCMErepresented employee. Matt spent several hours with me, reviewing the language in my resume, and going over the structure of my application and cover letters. His recommendations helped to position me in a more favorable light, and within 3 months, I interviewed for my current position. Even at my age, and after more than 30 years of experience, I was able to learn something new about the OHSU hiring process. The CWE Center is an invaluable resource, whether you know what you want or you’re not sure in what direction you’re headed. The time I spent there was a fantastic investment. THE SECRETS OF MY SUCCESS The best thing I’ve done at OHSU was to take every course for which I was eligible, and volunteer to take on the responsibilities that no one else wanted. The more things I was trained to do, the more marketable I became, and the more interesting it made my job. WORDS OF WISDOM Some advice I would give to others whom are looking to work on their careers, is that taking classes exposes you to people from other areas and departments and, in turn, helps you network and make connections.

MY STORY I started my career at OHSU in 2006 as a CUSA 1 and was team admin for FTAR (Field Technical Services, Academic and Research team). In 2008, I applied for and was promoted to a CUSA 2 position for FTAR and began providing desktop field support for users in the Academic Research missions of OHSU. When ITG reorganized in 2009, I was rehired as a Field Technical Analyst on the FTAR team. I later became a Team Lead, and in 2011 was hired as the Supervisor of this team. During my time as Supervisor, I went back to school and attained my Bachelor’s Degree. Shortly thereafter, I was hired as Manager of the Epic Support desk in 2013, where I manage a great team of folks who provide Epic phone support for OHSU users, outside providers, and OHSU patients. THE SECRETS OF MY SUCCESS The one best thing I have done to grow my career at OHSU has been continued education. I have studied to stay current with technology, OHSU technology changes, and to acquire stronger soft skills needed for better job performance. I have utilized training opportunities offered by OHSU, as well as taking classes and studying on my own time. WORDS OF WISDOM I would share with others looking to enhance their OHSU careers to come to work and do the best job you can every day. Regardless of your position, hard work and collaborative effort gets noticed and will help pave the way for other opportunities.

Career Sucess Gallery