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MCUL & AďŹƒliates

Education and Events 2012 Calendar

Featuring Special Discounts on Important Compliance Training!

Conferences, Workshops and Distance Learning Designed for the Michigan Credit Union Community

mcul.org


MICHIGAN CREDIT UNION LEAGUE & AFFILIATES ANNUAL CONVENTION & EXPOSITION

July 12-14, 2012 | Grand Traverse Resort & Spa, Traverse City

Plan Ahead for the Michigan Credit Union Event of the Year! There are so Many Great Reasons to Attend... In 2012 this event returns to the Grand Traverse Resort and Spa, a popular Michigan resort and designated as one of the top meeting and leisure destinations in America! Get ready to enjoy... • Beautiful views of Grand Traverse Bay and close proximity to Lake Michigan– just a few miles away. • Outstanding educational sessions ideal for professional development. • Free time in Traverse City and at the Cherry Festival—great for guests, too.

Plus... • Interact with respected industry speakers and noted authorities on timely topics. • Support a great fund raising cause—Children’s Miracle Network: Credit Union’s for Kids auctions and golf outing. • Find new ideas and access product information in the exposition hall while meeting vendors from across the country. • Connect with friends in the attendee lounge and take time to relax. • Exchange ideas and network while at a beautiful Michigan destination.

A Great Investment! Full Convention Registration: $339 per Person; 6th attendees and above discounted to $284 per Person. Plus, more registration options for 1- and 2- day participants. Mark your calendar and watch for more details.

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mcul.org

Learn More About These and Other Events at www.mcul.org


Invest in Leadership at These Two Outstanding Credit Union Conferences The MCUL & Affiliates Leadership Development Conferences are the perfect training and networking resources for CEOs, executive professionals, board of directors and credit union volunteers, regardless of experience level or background. Guests are also welcome to join attendees at these very popular conferences, which are offered at beautiful Michigan-destination resorts—settings that are always great for fun and relaxation. The issues facing the credit union industry require leaders to be well informed. Plan now to attend and enjoy: • League Update • Keynote Presentations • Updates on Compliance Related Issues • Board Financial Literacy Training • Technology, Mobile Banking and Growth Sessions • CUNA Volunteer Achievement Program Topics • Networking Time • Fun Programs and Dinner Banquet

Such a Great Value...

Full Conference Registration Just $399 per Person Plus...Send Four Attendees and Pay Just $350 Each for Five or More!

te a D w Ne

The MCUL & Affiliates Executive Summit is just the place for credit union CEOs and executive management team members to gather, discuss, analyze and plan. This year’s agenda will delve into topics that credit unions — small and large -- need to evaluate, think about and embrace.

It is an executive-level destination, exclusive for Michigan credit union executives. Educational Investment 1-3 Participants $299 per person 4 or More Participants $250 per person

Attend the Executive Summit, September 12-14 and Then Head to the Fall Leadership Development Conference, September 14-16 in Traverse City

Learn More About These and Other Events at www.mcul.org

mcul.org

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5

Member Investment and Insurance Solutions

January

$129 per Internet Connection; $99 Audio-Only Option

The How and Wow of Customer Service $129 per Connection

Preparing Frontline Staff for Robbery Response $169 per Internet Connection; $129 Audio-Only Option

Concentrating on Concentration Risks Webinar

25

$129 per Internet Connection; $99 Audio-Only Option

Top 12 Collections Tips Audio Session

$129 per Connection

26

Can They Really Garnish My Social Security?

26-27 26-27

CUES Economic Summit

31

Changing Demographics & How This Affects Credit Unions

Webinar

$129 per Internet Connection

Marriott, Ypsilanti

$165 per Person CUES Members; $190 per Person Non-Members

Audio Session

2

$129 per Connection

IRA Essentials Audio Session

7

$169 per Connection

The Ins and Outs of Paid Advertising on the Internet Audio Session

9

$129 per Connection

Tips to Managing Interest Rate Risks

February

Webinar

14

$129 per Internet Connection; $99 Audio-Only Option

Strategies to Increase Non-Interest Income Webinar

$129 per Internet Connection; $99 Audio-Only Option

14-15 14-15

Lending & Marketing Conference

15

Introduction to Lender Flood Compliance

Amway Grand Plaza Hotel, Grand Rapids See Page 11 for Pricing Information Audio Session

$129 per Connection

16 16

Compliance for Executives

16

Getting Serious About Remote Deposits

Amway Grand Plaza Hotel, Grand Rapids See Page 11 for Pricing Information Webinar

21

4

Frontline

$129 per Connection

Webinar

24

Supervisory

Essential Rules for a Credit Union Web Presence That Wins!

Audio Session

19

Marketing/Sales/ Business Development

$169 per Connection

Webinar

18

Lending/Collections

Employee Headaches? Pain Relief for Supervisors

Audio Session

17

HR/Training

$129 per Connection

Audio Session

12

Regulatory/Compliance

Evaluating the Teen Market Audio Session

11

Volunteer

This icon indicates an in-person event.

CEO/Management

MCUL & Affiliates | 2012 Education and Events

Troubled Debt Recovery Webinar

mcul.org

$169 per Internet Connection; $129 Audio-Only Option $129 per Internet Connection Note: Dates, locations and pricing is subject to revisions.


March

February

22

Internet Lending

23

Online Banking Risks

28

Robbery - Premise & Building Security

6

Mitigating Plastic Card Fraud

8

Reg CC

9-11 9-11

Spring Leadership Development Conference for Volunteers & CEOs

13

How to Improve Your Member Retention

15

Lending Strategies: More Loan Opportunities

20

Regulatory Update I

Audio Session Audio Session

Frontline

Supervisory

Marketing/Sales/ Business Development

Lending/Collections

HR/Training

$129 per Internet Connection

Audio Session

Audio Session

$129 per Internet Connection

$129 per Internet Connection

Audio Session

$169 per Internet Connection

Soaring Eagle, Mt. Pleasant

See Page 3 for Pricing Information

Audio Session

$129 per Internet Connection

Audio Session

$129 per Internet Connection

$129 per Internet Connection; $99 Audio-Only Option

21

Unclaimed Property - Issues You Need to Know

22

Fee Comparisons: Banks vs. Credit Unions

Audio Session

$129 per Internet Connection

Webinar

$169 per Internet Connection; $129 Audio-Only Option

Michigan Economic Update Webinar

April

Regulatory/Compliance

$129 per Internet Connection

Webinar

27

Volunteer

This icon indicates an in-person event.

CEO/Management

MCUL & Affiliates | 2012 Education and Events

$169 per Internet Connection; $129 Audio-Only Option

27-28 27-28

Lending Solutions Risk Management Session

29

Courting Boomer Members: A Key Business Growth Strategy

3

Teller Regs

5

Cross Selling

10

Bankruptcy

12

You Know You are a Bully if...

Soaring Eagle Casino & Resort, Mt. Pleasant

Audio Session

$129 per Internet Connection

Audio Session

$169 per Internet Connection

Audio Session

$129 per Internet Connection

Audio Session

$129 per Internet Connection

Webinar

$169 per Internet Connection; $129 Audio-Only Option

17-18 17-18

MCUL & Affiliates Governmental Affairs Conference

18

Mobile Marketing with QR (Quick Read) Codes

19

New Products to Serve Members & Generate Income

Radisson, Lansing

$99 per Person

See Page 11 for Pricing Information

Audio Session Webinar

Note: Dates, locations and pricing is subject to revisions.

$129 per Internet Connection

$169 per Internet Connection; $129 Audio-Only Option

mcul.org

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April

24

Business Development: In it to Win it!

26

Turning Around Member Complaints

Audio Session Webinar

1

Safe Deposit Boxes: The Fundamentals

Doubletree Hotel, Dearborn

May

Sales Culture Revolution $129 per Connection

10

Collector’s Training School

15

Trust Accounts

Hotel, Marquette

$129 per Connection

Audio Session

$129 per Connection

Financial Literacy for Board Members Webinar

$129 per Internet Connection; $99 Audio-Only Option

Coaching to Gen Y Audio Session

$129 per Connection

Reg E/EFTs Audio Session

$129 per Connection

Fair Labor Standards Update Audio Session

$129 per Connection

7

Teller Skills

99

Compliance for Executives

12

Kids’ Stuff - Minor Accounts

Audio Session

$169 per Connection

Hotel, Marquette

$XXX per Person

June

Audio Session

$129 per Connection

Protecting Members From Elder Fraud Webinar

19

$169 per Internet Connection; $129 Audio-Only Option

What Board Members Need to Know Webinar

20

$169 per Internet Connection; $129 Audio-Only Option

Reg Z Audio Session

26

$129 per Connection

We Love Loans Audio Session

6

Frontline

$129 per Connection

Audio Session

14

Supervisory

Just $169 per Person by April 25 Only $199 per Person After This Date

Audio Session

5

Marketing/Sales/ Business Development

$169 per Connection

3

31

Lending/Collections

Helping Members Improve Credit Scores Collector’s Training School

23

HR/Training

$169 per Internet Connection; $129 Audio-Only Option

22

17

Regulatory/Compliance

$129 per Internet Connection

Audio Session

10

Volunteer

This icon indicates an in-person event.

CEO/Management

MCUL & Affiliates | 2012 Education and Events

$129 per Connection

mcul.org

Note: Dates, locations and pricing is subject to revisions.


July

2

Generational Differences - Effectively Working Together

10

Direct Lending - Seven Must Haves

12

New SEGs, New Members, New Growth

12-14 12-14

MCUL & Affiliates Annual Convention and Exposition

18

Due Diligence - Interacting With Your Members

26

Why Y? Tactics to Reach Gen Y

31

Google Wallet - A Mobile Payment System Strategy

2

ALM: 11 Key Ratios You Should Know

7

How to Write Great Copy: Tips for Snappy Advertising

Audio Session

Audio Session Audio Session

Audio Session

8

Check Fraud

9

Strategies to Boost Your ROA

Audio Session

Frontline

$169 per Internet Connection; $129 Audio-Only Option $129 per Internet Connection $129 per Internet Connection; $99 Audio-Only Option $129 per Internet Connection $129 per Internet Connection; $99 Audio-Only Option

Conducting & Evaluating Consumer Reports for Employment Purposes

Audio Session

$129 per Internet Connection

Mobile Banking: The Wave of the Future Webinar

28

Marketing With a Click and a Smile

30

Basic Consumer Lending

4

BSA for Frontline Staff

Audio Session Audio Session

Webinar

$169 per Internet Connection; $129 Audio-Only Option $169 per Internet Connection $169 per Internet Connection

$129 per Internet Connection; $99 Audio-Only Option

5

Increased Loans & New Credit Union Loan Officer Training

6

Credit Union Star Wars: Technology Strategy & Planning

Audio Session Webinar

11

Supervisory

$169 per Internet Connection

Compliance Information for Branch Managers

23

Marketing/Sales/ Business Development

$129 per Internet Connection

16

21

Lending/Collections

$129 per Internet Connection

Decedent Accounts

Webinar

HR/Training

$129 per Internet Connection

14

Audio Session

Regulatory/Compliance

$169 per Internet Connection

See Page 2 for Pricing Information

Audio Session

Webinar

August

$129 per Internet Connection

Audio Session

Webinar

September

$169 per Internet Connection

Audio Session

Grand Traverse Resort, Traverse City

Volunteer

This icon indicates an in-person event.

CEO/Management

MCUL & Affiliates | 2012 Education and Events

$129 per Internet Connection

$169 per Internet Connection; $129 Audio-Only Option

Credit Union Thrival Strategies for a Slow Economy Audio Session

Note: Dates, locations and pricing is subject to revisions.

$169 per Internet Connection

mcul.org

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12-14 12-14

Executive Summit

14-16 14-16

Fall Leadership Development Conference

18

Starting a Youth Program on a Shoestring Budget

Inn at Bay Harbor, Bay Harbor Grand Traverse Resort, Traverse City

September

Verifying Borrower Income Using Tax Returns $169 per Internet Connection; $129 Audio-Only Option

Account Administration Audio Session

$169 per Connection

BSA for Volunteers Webinar

$129 per Internet Connection; $99 Audio-Only Option

Notary Public Training Audio Session

$169 per Connection

Collections Series (Beginner) Webinar

$129 per Internet Connection; $99 Audio-Only Option

BSA for Management/CEO Webinar

$129 per Internet Connection; $99 Audio-Only Option

9-10

IRA Training: Essentials and Beyond Essentials

10

Telephone Skills to Develop Credit Union Relationships

Name of City and Hotel

$199 per Person, per day

October

Audio Session

11

$129 per Connection

Collections Series (Intermediate) Webinar

15

$129 per Internet Connection; $99 Audio-Only Option

Loan Interviewing & Sales Skills Audio Session

16-17 16-17

$169 per Connection

IRA Training: Essentials and Beyond Essentials Hotel, Marquette

17

$199 per Person, per day

Documenting & Disciplining Employees Audio Session

18

$129 per Connection

Collections Series (Advanced) Webinar

23

$129 per Internet Connection; $99 Audio-Only Option

Current Internet Marketing Vehicles Audio Session

25

$129 per Connection

Cyber Tracking & Collections Techniques Audio Session

8

Frontline

Amway Grand Plaza Hotel, Grand Rapids See Page 11 for Pricing Information Webinar

9

Supervisory

$129 per Connection

25

4

Marketing/Sales/ Business Development

Building a Successful Regulatory Compliance Program HR, Trainer & Supervisor Institute

2

Lending/Collections

$129 per Connection

25-26 25-26

27

HR/Training

See Page 3 for Pricing Information

Audio Session

26

Regulatory/Compliance

See Page 3 for Pricing Information

Audio Session

20

Volunteer

This icon indicates an in-person event.

CEO/Management

MCUL & AďŹƒliates | 2012 Education and Events

$169 per Connection

mcul.org

Note: Dates, locations and pricing is subject to revisions.


October

30

31

15 Worse Security Mistakes

1

Telephone Collections School

Audio Session

ACH Exception Handling: Returns, Reversals, NOCs & More

November

$169 per Internet Connection

Top Seven Secrets for Media Damage Control $169 per Internet Connection; $129 Audio-Only Option

Service Members Civil Relief Act (SCRA) $129 per Internet Connection

The Member is Always Right - NOT! Audio Session

$129 per Internet Connection

Data Leaks Happen: Are You Prepared? Webinar

28

$169 per Internet Connection; $129 Audio-Only Option

Website Compliance Audio Session

December

Frontline

$169 per Internet Connection

Audio Session

27

Supervisory

Business Development Fundamentals

Webinar

20

Marketing/Sales/ Business Development

$169 per Person

Audio Session

15

Lending/Collections

$129 per Internet Connection

Audio Session

13

HR/Training

$129 per Internet Connection; $99 Audio-Only Option

To Be Announced

8

Regulatory/Compliance

Regulatory Update II Webinar

6

Volunteer

This icon indicates an in-person event.

CEO/Management

MCUL & Affiliates | 2012 Education and Events

3

Effective Variable Pay Lending Strategies

13

Data Breaches

19

Effective Listening Skills

28

Network Security Update

Audio Session Audio Session Audio Session Audio Session

Note: Dates, locations and pricing is subject to revisions.

$129 per Internet Connection

$169 per Internet Connection $129 per Internet Connection $129 per Internet Connection $129 per Internet Connection

mcul.org

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MCUL & Affiliates’ Training

Training, Training, Everywhere! Watch for These Popular Conferences All Being Offered in the Upper Peninsula By popular request, MCUL & Affiliates is pleased to be offering these informative sessions in Marquette. Be sure to watch for more details.

Now it is easy to train as many people, in as many locations and as often as needed, for one low price. Simply purchase and download a Webinar on Demand via the Internet, and save it as a permanent training resource.

• Collector’s Training School

Dozens of sessions are available including:

May 10, 2012

• Compliance for Executives June 9, 2012

• IRA Training: Essentials & Beyond Essentials

• Deterring and Responding to Robberies (Video) • Financial Literacy for Board Members • Updated Bankruptcy Rules and Forms View the most popular topics and browse new sessions being added monthly.

October 16-17, 2012

Visit www.mcul.org, click the Education tab and choose Webinars on Demand to get started.

Two New Webinar Series!

Join the Conversation and Never Stop Learning

Information Made Pertinent for Those Who Need to Know Bank Secrecy Act Series • BSA for Frontline Staff .................. September 4 • BSA for Board Members .............. September 27 • BSA for Management ................... October 9

Collections Series • Beginner Collections..................... October 4 • Intermediate Collections ............. October 11 • Advance Collections ..................... October 18

10

Find the Affordable Training You Need, When and Where You Need it... With 24/7 Access to Webinars on Demand

mcul.org

MCUL & Affiliates makes it easier than ever to stay informed about upcoming educational opportunities, to provide us feedback and suggestions about training topics and to network with peers. Exchange ideas with other conference goers before and after events and interact with speakers through LinkedIn groups (accessible through our Facebook page). Plus, be sure to follow-us on Twitter for other special offers and announcements.


The Place to be is at These MCUL & Affiliates’ Conferences Staff Development Begins With Quality Training and Industry Insights

Lending and Marketing Conference February 14 & 15, 2012 | Amway Grand Plaza Hotel, Grand Rapids Get ready for the excitement, energy and impact of experiencing the MCUL & Affiliates Lending and Marketing Conference. These two great conferences include opening keynote presentations, general sessions and breakout topics that will provide outstanding insights from national experts, as well as through networking with peers from throughout the state. Highlights also include:

• Welcome & League Update David Adams, MCUL & Affiliates, CEO

• Domino’s Turnaround Story Tim McIntyre, Domino’s Pizza, LLC, Vice President of Communications

• Consistently Growing Loans in a Bad Economy Brett Christensen, CU Lending Advice, Owner

Compliance for Executives

Plan Now to Attend!

February 16, 2012 | Amway Grand Plaza Hotel, Grand Rapids

Full Conference Registration Just $310 per Person by January 27, 2012; $360 per Person After This Date

Stay an extra day or send staff specifically for this executive-level overview of timely compliance topics.

One Day Registration

Just $169 per Person by January 27, 2012; $199 per Person After This Date

Just $169 per Person by January 27, 2012; $199 per Person After This Date

Be Seen and Heard in Lansing! MCUL & Affiliates Governmental Affairs Conference April 17 & 18, 2012 | Radisson, Lansing, MI • MCUL Legislative and Regulatory Issues Update • Economic Forecast • Handicapping the 2012 Elections • Update from MEDC on Business Development • Legislative Luncheon • Awards Reception: State Lawmaker and Staffer of the Year • PAC Fundraising Awards Where Credit Union Advocates Gather to Make a Difference

HR, Trainer and Supervisor Institute September 25-26, 2012 | Amway Grand Plaza Hotel, Grand Rapids Three Outstanding Conferences at One Great Location... Plus, HR Certification Institute Credits, too! It’s the Conference for Credit Union Employees, Who Work Closely With Other Credit Union Employees! A Great Investment at Just $310 per Person; One-Day Registration Only $155 per Person

Full Conference Registration $149 per Person Assets Over $35 Million; $99 per Person With Assets of $35 Million or Less

One-Day Registration $99 per Person Assets Over $35 Million; $69 per Person With Assets of $35 Million or Less

Learn More About These and Other Events at www.mcul.org

mcul.org

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P.O. Box 8054 Plymouth, MI 48170

Save on Important Compliance Training Participate in any of These Compliance Webinars, Receive 50% Off a Fourth Compliance Webinar For the third straight year, MCUL & Affiliates is discounting compliance Webinars to just $129 each per connection, with an "audio-only" rate of $99 per connection. Each Webinar also comes with a complimentary Webinar on Demand archive, that allows a credit union to download and save a session to train as many staffers, in as many locations and as often as needed. Plus, every fourth compliance Webinar purchased by a credit union is discounted to half-price.

Providing Financial Assistance for Training to Credit Unions with Assets of $35 Million or Less The Michigan Credit Union Foundation has funding available to assist individuals from small credit unions with covering costs to attend educational events. For more information visit http://www.mcul.org/Foundation_674., call (800) 262-6285 ext. 339 or simply apply for financial assistance when registering for any MCUL Education event

Make MCUL & Affiliates your resource for important compliance training and plan now to attend these Webinars: January 17 January 24 January 26 February 9 March 20 May 17 August 9 August 16 September 4 September 27 October 4 October 9 October 11 October 18 October 30

Member Investment and Insurance Solutions Concentrating on Concentration Risks Can They Really Garnish My Social Security? Tips to Managing Interest Rate Risks e Regulatory Update I Financial Literacy for Board Members Strategies to Boost Your ROA Compliance Information for Branch Managers BSA for Frontline Staff BSA for Volunteers Collections Series (Beginner) BSA for Management/CEO Collections Series (Intermediate) Collections Series (Advanced) Regulatory Update II

CUNA Center for Professional Development (CPD) helps credit union staff and volunteers learn to do their jobs better. CPDOnline is a web-based training service that combines the ease of on-demand, selfstudy training with expertly-designed credit union courses. Discover the training resources available at http://training.cuna.org/

This comprehensive online video platform features detailed looks into national and Michigan-specific credit union issues, as well as training video podcasts. Check out the CU Campus channel for free short educational videos on a variety of topics at www.mcul.org.

2012 MCUL Events Calendar  

2012 MCUL Event Calendar

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