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IMPACT REPORT

COVENTRY UNIVERSITY STUDENTS’ UNION

U

C SU

coventry university students’ union

2011/12 ACADEMIC YEAR


Contents 3 Introduction 4 Advice Centre 6 Volunteering and Employability 8 Sports and Societies 10 Internationalising CUSU 12 Representation 14 Finance


Introduction C oventry University Students’ Union (CUSU) are pleased to present you with our latest Impact Report for 2011/12. The report aims to show how we have made a positive difference to the student population at Coventry University and the local community.

Andy O’Shaughnessy Vice President Democracy & Finance

To our members – thank you for your continued support, we will continue to represent you in the year ahead and strive to make Coventry University better for students year on year. To our partners thank you for helping us to grow and we look forward to continuing our relationship. To everyone please read on and feel free to get in touch if you would like to work with us in the future.

Ali Burr Vice President Student Activities

Students can achieve great things, and we aim to make sure that their potential is realised by making CUSU as effective as it possibly can. We look forward to continuing our impact in 2012/13.

Andy O’Shaughnessy Vice President Democracy & Finance 2011/12

Who we are and what we do CUSU represents the voice of students at Coventry University. It is also a place for students to make new friends, discover new ideas and find new passions in order to develop as individuals and members of society. On top of volunteering and employability opportunities, social clubs, sports teams and entertainment, CUSU is there to offer students advice, representation and the chance to campaign on issues they feel strongly about.

Sabbatical Team 2011/12

As an independent charity, CUSU is separate from the University, but does receive grant funding from Coventry University. CUSU is proud to be democratic in nature, with four elected student officers (sabbaticals); four faculty chairs and a larger elected body, called the Student Council, representing students. CUSU is based in The Hub, an award winning, environmentally-smart building within direct view of the magnificent Coventry Cathedral ruins. Being based in this fantastic new building clearly demonstrates that the University places significant value on the importance of the contribution CUSU makes to the lives of students.

Emmanuel Lekunze Vice President Representation

Olalekan Oshunkoya Vice President Comms & Engagement


Advice Centre (SUAC) L ast year we dealt with 8123 inquiries, 3317 of these were by email. In total we saw 3247 individual students from Coventry University, London Campus and Cambridge Education Group campuses.

3657

Academic related issues

1822

Housing related issues

1433

Finance related issues

1211

Other issues A student from Coventry University designed the poster used in National Student Money Week in 2011/12. Money Doctor ran a competition on campus and submitted our winner which was selected as the national poster. We recruited eight student volunteers to help deliver the Money Doctors message. They helped from asking students to submit money saving ideas to a Jaffa Cake tasting

4 IMPACT REPORT 2011/12

competition in the Hub throughout National Student Money Week supporting staff from both the Students’ Union, University and the wider community to deliver the message about financial capability. SUAC represented students at all levels of meetings on campus. Many students contacted the advice centre for information and advice prior to attending meetings. This is a very important area of our work as it underpins the democratic foundations of the organisation. The Housing Fair was attended by the University Accommodation Office, Future Lets, representatives from some of the larger purpose built providers such as UNITE and Liberty and also some of the agents and landlords providing student accommodation in Coventry. This was a result of student feedback – students told us they wanted to talk to providers and not just pick up information. Throughout the year SUAC advisors provided housing advice and support to over 800 students from house hunting, repairs and problems with housemates or landlords, contract checking or getting their deposits back. We worked with NUS, the police, fire service and other agencies to deliver personal and property safety campaigns throughout the year. These campaigns included Safer Drinking, Safer Routes Home, Safeguarding your Property, and Mental Health Awareness. 99.2 students who completed our user satisfaction survey were either very satisfied or satisfied with the service they had received from SUAC.

The winning poster designed by Emily Richards and students from Advantage Module A202SOL ‘Working at the student’s design agency’.


99.2% 8123 INQUIRIES OF STUDENTS 3317 of these were by email

LAST YEAR THE STUDENTS’ UNION ADVICE CENTRE DEALT WITH

WHO COMPLETED OUR USER

SATISFACTION SURVEY WERE EITHER...

VERY SATISFIED

OR SATISFIED

SUAC

WITH THE SERVICE THEY HAD RECEIVED FROM

We saw 3247 students from

Coventry University, Cambridge Education Group and our London Campus

8 STUDENT VOLUNTEERS

were recruited to help deliver the MONEY DOCTORS message

WE WORKED WITH THE... POLICE, FIRE SERVICE AND OTHER AGENCIES

to deliver personal and property safety campaigns throughout the year.

SUAC represented students at all levels of meetings on campus, advisors provided housing advice and support to over

800 students from house hunting, contract checking to getting their deposits back.

MONEY

DOCTORS Healthy Financial Advice for Students


Volunteering and Employability V olunteering & Employability saw an 18.4% increase in its membership from the previous academic year, contributed 20,000 volunteering hours to the local community and introduced various new initiatives and activities in its school and community volunteering programmes. The removal of Aimhigher funding for its school volunteering programme allowed for a review of this area, and although our successful schools volunteering strategic partnership with Warwick University and the Local Authority continued, the number of school partners was reduced, key partnerships were introduced and the operation of the project was carried out directly with schools and not through the Local Authority. We also placed 50 Sports and Society volunteers in schools to participate in football, rugby league and cricket coaching, along with history and politics sessions. With a successful funding bid to the EU we launched Bridging Cultures; a 3-month project to inspire, integrate and empower children new to the UK from EU countries whilst educating UK pupils in different cultures, languages and traditions. Fifteen international students were recruited to design, plan and deliver a range of cultural and language sessions for pupils aged 11-16. These sessions included Arabic, Latvian, Polish and Romanian. The project made an outstanding impact and positive contribution to the local community by empowering and engaging pupils and fostering pride in cultural differences. Around 25 pupils from four local secondary schools participated in each session with 40 pupils attending one of the

6 IMPACT REPORT 2011/12

Romanian sessions. 100% of schools said it had helped children who were struggling with their school work. This project was nominated for a Guardian Award and a Coventry Community Cohesion Award, which we proudly won.

Community Volunteering also developed key partnerships with 8 organisations, to build stronger partnerships and develop new opportunities. I t a l s o s u p p o r te d t h e d eve l o p m e n t a n d implementation of two new international projects; Language Club and The Mentoring Project. Eight Language Tutor volunteers were recruited and they supported 120 international students during term one and two. Fifteen student volunteer mentors were recruited and they supported 65 international students during term two and three. Society volunteers also supported the local community with The Wind Band Society performing in retirement homes. Volunteers participated in some very challenging roles including 10 students who supported the Volunteers In Child Protection scheme where they provided friendship, advice and practical support to families who have a child/children on child protection plans. Thirty volunteers trained as Cyber Mentors for the Beatbullying charity and 15 students volunteered at Coventry Refugee & Migrant Centre supporting asylum seekers and refugees from 87 countries. The concept of Student Volunteer Leaders was introduced to allow for more 1-2-1 support for potential volunteers and to encourage “student led� volunteering. These roles will be piloted in 2012/13.

The Volunteering & Employability Team 2011/12.


COVENTRY STUDENTS CONTRIBUTED OVER

20,000 HOURS

TO LOCAL COMMUNITY PROJECTS IN 2010/11

84 SCHOOL 344 STUDENTS

PARTNERSHIPS Working with local primary, secondary and special needs schools offering teaching support in the classroom, sports and cultural activities in after school clubs, and 121 and mentoring support to meet individual pupils needs across the city.

undertook our 6 volunteering Add+vantage modules which are 足offered at all 3 levels in both:

Schools

&

Community

with students participating in wide ranging activities in the 足local community as an accredited option.

1521 18.4% INCREASE

STUDENTS AND STAFF REGISTERED WITH V & E

129

ON THE PREVIOUS ACADEMIC YEAR

COMMUNITY PARTNERS OFFERING A WIDE RANGE OF VOLUNTEERING ACTIVITIES INCLUDING:

Mentoring, Habitat Improvement in local conservation areas, Advice and 足Guidance to Refugees and Children, Reception Support, Fundraising, Sports Coaching and many more.


Sports and Societies 2 011/12 was an exceptionally successful year for Sports and Societies with the department reaching its highest ever membership numbers with 1887 students joining sports clubs and 2118 members of societies. We saw the development of a new One World Society which had the highest ever membership with 392 members. Men’s football continued to be the largest sports club for the second year running with 175 members and they established a new Midlands University Football league which played at the weekends against other local universities and gave additional recreational playing opportunities to students.

title in the women’s judo winning her own weight category before then moving up to fight in the category above and taking a bronze. Navjot Mankoo won a gold medal in the Boxing in addition to CUSU achieving silver in the women’s boxing. Michael Burke won a bronze medal in the men’s karate and Ioan Achiriloaie won Alpine skiing giant slalom, men’s slalom and, on his own, Best Overall Team!

Team Phoenix had another excellent year with men’s football, women’s football, tennis, cricket, netball and rugby league making up the 6 clubs involved. Men’s football won 2 BUCS leagues, women’s football won their league, netball 1st and 2nd teams were both promoted along with rugby league. The cricket team got to the indoor finals at Lords. We were fortunate to witness some exceptionally strong individual sporting performances in BUCS competitions. Emily Hickman defended her BUCS

8 IMPACT REPORT 2011/12

The Sports Active project, undertaken by Katherine Clarke, exceeded targets in its first year of operation. The project included such activities as korfball, tennis, ultimate frisbee, basketball, judo, badminton, lacrosse, squash, golf, touch rugby and badminton. Overall the project placed 11th out of the 40 projects in the Country based on targets achieved. We held our first World Nations Sports Tournament which aimed to bring together international students at Coventry and increase awareness of what CUSU does. 150 students entered the tournament which proved to be a great success.

14 new societies and 4 new sports clubs were formed in the year. The BUCS season was our most successful yet and we rose in the BUCS overall ranking from 50th to 48th position. In tennis our men’s 1st and women’s 1st team both won their league competitions and cup. This saw men’s tennis 1st team promoted to the Northern Premier League for 2012/13. Men’s squash 1st team also reached the final of their cup competition. We had 10 BUCS league wins with 9 out of the 10 league wins coming from ‘Team Phoenix’ clubs.

musical and Wind Band held their annual Christmas Carol concert, joining with Warwick, to perform at a local nursing home for residents.

Matt Abbott and Vice Chancellor Madeleine Atkins ­promoting the Community Games.

Societies continued to grow and thrive with the new Romanian society holding events such as a traditional Gosling Ball. Students In Business held their first Apprentice style challenge, HIPSOC ran two joint events; one with Windband as an open event to the local community to commemorate the Blitz in Coventry, and they also held a joint trip with the Jewish Society to a holocaust memorial event in Nottingham. The Law Society took 50 students to Nottingham and London for law based open events and held their first ever Law Ball at the end of term. Musical Theatre Society had sell out performances of their

The Varsity series of events formed a great celebration of sports and was exceptionally well attended. The competition was launched at the Skydome where 3000 supporters turned out to watch us defeat Warwick in the ice hockey. We were lucky enough to work in partnership with Coventry City FC and the Ricoh Arena to hold the finale of Varsity there. CUSU were awarded Be A Champion status (Silver Award) through holding several events supporting and promoting the Olympics and Paralympics. We held an Olympic Quiz, showcased different films and events as part of Disability History Month, and also held the Community Games. This event was held in University Square and was open to the general public where it showcased sport, food and culture. Such was the excitement surrounding the event even Vice Chancellor Madeleine Atkins got involved sampling the food.


&

SPORTS AND SOCIETIES HAS OVER 4000 STUDENTS SIGNED UP TO COMPETITIVE CLUBS AND SOCIETIES MADE UP OF:

Sports

1887 members

Societies 2118 members

Men’s Tennis 1st Team won BUCS league and Cup

AND GAINED PROMOTION TO THE NATIONAL PREMIERSHIP! 2 INDIVIDUAL GOLD MEDALS

WERE WON AT BUCS INDIVIDUAL CHAMPIONSHIPS

THE 12TH VARSITY TOOK PLACE WITH THE FINAL BEING HELD AT THE

Ricoh Arena in partnership with

COVENTRY CITY FC One World Society had 392 members

(largest membership of a society) Men’s Football had largest club membership at 175 members Emily Hickman

JUDO

Navjot Mankoo

BOXING

Athletics sent a large team to the BUCS outdoors which were held at the

Olympic Stadium

as the test event for the Olympic Games athletics.


Internationalising CUSU W ith over 5000 International students from over 150 countries and a wide diversity of cultures, languages and interests, CUSU was concerned to understand, engage and meet their needs. A management-elected officer team made a successful bid for £139,000 to support Internationalising CUSU in a 2-year programme. A fantastic first year involved a new International Students Mentoring programme; conversational English Language clubs; helping students form nationality-based societies and supporting students with social and cultural events celebrating their own culture. The International Student Mentoring programme provided new international students with the opportunity to have a student mentor who would offer support, advice and information during the transition into University and UK life. The friendly teams of Student Mentors from 2011/12 were home and also international students from 6 countries. The English Language clubs helped students with English language conversational skills, meeting other students, sharing their experiences and learning useful phrases that can help with every day life. Nationality-based societies provided a great platform for students to make friends, to celebrate their own cultural events and to share their culture with the wider student population. CUSU produced its own International Student Experience DVD promoting the services and purpose of a Students’ Union, an unusual organisation in some countries. CUSU also became a full member of UKCISA (The UK Council for International Student Affairs) in 2011/12. In order to ensure the successful outcome of our programme, we worked in partnership with University departments including the Vice Chancellor, the International Office, and the

10 IMPACT REPORT 2011/12

International Experience and Mobility Unit. We carried out research with the students involved in the programme, analysed suggestions and fed this into the planning for the 2012/13 programme. Feedback from 2011/12 was extremely positive. Overall students strongly agreed

Students from Palestine and Nepal help out on our CUSU International stall during Freshers’ Week.

that the programme had helped their integration and participation levels. One international student who joined the English Language clubs said, “I’ve been able to meet new people from different parts of the world. The interaction is great and at least I have people to share my experiences with”. Another international student who requested a Student Mentor commented that “Overall it was a good and valuable experience”. CUSU also won the NUS UKCISA International Partnership and Collaboration Award in 2011/12 for the ground breaking programme of involving and engaging with our international members. We are continually striving to improve the international student experience by supporting and engaging all students and all cultures.

Celebrating Indian culture and independence with our ­diverse student population.


90%

OF INTERNATIONAL STUDENTS SURVEYED felt they had really benefitted from having Student Mentors

INTERNATIONAL STUDENT EXPERIENCE FILM

Over 15 students participated in the making of the film, from 5 different countries, including China and Romania.

China

Bangladesh

CUSU BECOMES A MEMBER OF...

UKCISA

The UK Council for International Student Affairs

Bulgaria

120

France

Romania

INTERNATIONAL

STUDENTS

regularly attended English Language Clubs ran by 8 Student English Language Club Tutors

SIX NEW INTERNATIONAL SOCIETIES Vietnam and Iraq WERE SET UP SINCE SEPTEMBER 2011:

Four Student Mentors from

MENTOR

1

MENTOR

2

MENTOR

3

MENTOR

4

East Asian, Pakistani, Romanian, Zimbabwean, East African, Libyan


Representation F ollowing the introduction of the new course representation system, 2011/12 embedded the changes alongside exciting new developments in representation which were introduced to broaden the system in to other areas of the University.

At the beginning of the academic year the Executive delivered over 100 presentations to new students across campus to promote the Student Rep System. The election and recruitment process proved a great success and resulted in 603 Course Reps being elected. Further to this 124 Senior Course Reps and 24 Deputy Faculty Chairs were in place by November 2011. This was the first year that all Course Reps were offered face to face training. Due to a strengthening rep hierarchy and comprehensive training of Senior Reps, Course Reps were trained on their role by the Senior Reps. This proved very valuable for the Course Reps as it increased their knowledge of the system and engagement in their role, it also proved a great experience for the Senior Course Reps to provide peer to peer training and build working relationships. Senior Course Reps received a series of in-depth training sessions at the beginning of the academic year in order to prepare them to successfully carry out the chairing and minute-taking of Student Forums. Through this they gained employability skills in their role while improving the quality of their education for themselves and their peers. The Course Rep System was also enhanced by the increased amount of Deputy Faculty Chairs. A Deputy Faculty Chair was elected to represent each faculty department to strengthen communication between departmental staff and students. This led to departmental issues being resolved quickly and easily within the system.

12 IMPACT REPORT 2011/12

During the year CUSU held a review of the Halls Rep System which concluded that 12/13 would see the introduction of ‘Senior Halls Reps’. This group would be elected into position by Halls Reps and include a Halls President, Social Rep, Sports Rep, Campaigns Rep and Environmental Rep for each Halls committee group. CUSU also held its first Representative Convention in February 2012. The convention was held in Square One with over 100 students in attendance to listen to speakers from the National Union of Students and the Quality Assurance Agency. The convention proved a positive arena for reps to take part in open discussions about many academic issues. 2011/12 also saw an expansion of the Student Representative system to include Community Reps and Service Reps. Community Reps were trained and supported by the Students’ Union to represent Coventry University and engage with the local community. The Community Reps interacted well with the local community, they got involved in local user groups and developed their own objectives to improve community relations. Service Reps were established to work in partnership with university departments to improve the level of service they offered to students. Such services included: Estates department, the Library and IT Services. Service Reps allocated to different departments and were trained on how to gain feedback from their designated area. They then held focus groups on a termly basis, and worked alongside Senior Managers to review successes and discuss areas for improvements. The launch of this system proved very successful as the university departments were able to clearly identify students’ needs.

Marcus Williams, Westminster Road Rep and Lauren Sheraton, Singer Hall Rep modelling their new hoodies.


11500 HOURS

OF REP ACTIVITY WAS CARRIED OUT DURING 2011/2012

269

STUDENT E&C 106 FORUMS CSAD 58 STUDENT BES 35 65 HALLS REPS FORUM HLS 195

709 The Reps team resolved

ACTIONS VIA THE

were chaired and minuted by Senior Course Reps

were recruited to represent students in 2011/12

We saw a steady increase of the number of students getting involved at different levels within the course rep system:

24 x Deputy Faculty Chairs

124 x Senior Course Reps

603 x Course Reps

4 x Faculty Chairs

IN A 2011/2012 FEEDBACK REPORT REPS CITED THAT THEY GAINED MANY SKILLS: COMMUNICATION LEADERSHIP SOCIAL SKILLS CONFLICT RESOLUTION MANAGEMENT PATIENCE ORGANISATION PUBLIC SPEAKING TEAM WORK MEETING ETIQUETTE NEGOTIATION DELEGATION CONFIDENCE SELF MOTIVATION PERSUASION INITIATIVE SELF ESTEEM PROJECT MANAGEMENT SKILLS


Finance C

USU benefitted from a very good financial performance in 2011/12. This is further enhanced when taken into consideration alongside the difficult financial environment, both locally and nationally, during this period. We continued to work in partnership with the University through receipt of the block grant which, while assisting us to operate in the short-term, also allows us to plan our finances in the long term.

Income 2011/12 £,000’s

7

4 92

379

110

30 143 70

The overspend for the year was planned as it enabled us to procure I.T. equipment which had the effect of dramatically increasing efficiency on a day-to-day operational basis. During this time we established CUSU Services Limited trading company. This delivered profit in the first year and helped to reduce reliance on the block grant.

Block Grant Project Grants Trading Income Inter-Company Income Other Income Investment Income Staff Costs Other Operating Costs Depreciation 14 IMPACT REPORT 2011/12

Income 2010/11 £,000’s

271 787

1243 52

Expenditure 2011/12 £,000’s

Expenditure 2010/11 £,000’s

2

425

1124

871

714 20


Awards and Recognition Campaigner of the Year Ethan Greer

Best male (Sport) Ioan Achiriloaie - Snow Sports

School Volunteer of the Year Georgiana Craciun

Most Active Council member Toby Morrison

Best Female (Sport) Charlotte Hall - Netball

Community Volunteer of the Year Benice Owen

Source Journalist of the Year Ryan Beasley

Best Sport Tennis

Outstanding Contribution to CUSU Imogen Reeves

Source Media Outlet of the Year Artlee Mhlanga - Source Magazine

Best Male (Society) Rob Horner - Windband

Outstanding Contribution to Source Media Artlee Mhlanga

Best Female (Society) Prachi Hejib - Economics

Outstanding contribution to Learner Support Debra Jackson

Hall Rep of the Year Rose Ware Course Rep of the Year Devesh Chohan Senior Course Rep of the Year Charlotte Taylor Deputy Faculty Chair of the Year Sinead Gailey

Best Society Wind Band Most Improved (S&S) Rugby Union Outstanding Contribution Ross Campbell Volunteering England Gold Award Rakan Qaimary CUSU Cricket Andrejs Blakunovs

Most innovative use of technology in learning Shelly Stevenson Natalie Chisholm Andrew Noakes Greatest commitment to improving student experience Marie Hardie Most inspirational lecturer Dr Catherine Jayne Hunt


Coventry University Students’ Union, Coventry University, The Hub, 4 Jordan Well, Coventry, CV1 5QT Telephone: 024 7765 5200 Web: www.cusu.org Facebook: www.facebook.com/CoventrySU Charity no. / Company no: 07366779


CUSU IMPACT REPORT 2011 - 12