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I Believe

By Muralidharan Ramachandran CIO of Syntel Inc., The author brings two decades of industry experience to his role.

Supporting Business Through ‘Syntelovation’ Syntel has instituted a programme that rewards innovative solutions.

We are a young company by culture and the DNA of our organisation is about 'how do we keep innovating?' So ideas are always welcome. We also have formal programmes, including one called ‘Syntelovation,’ an award programme that recognises teams that provide the best innova-

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cto forum 21 november 2011

The Chief Technology Officer Forum

current challenge Ensuring that Sytel’s internal technology team keeps innovating to help the company help its customers get more out of less

tive solutions to our customers. That is something that isn't evaluated by merely people within the organisation. We invite our clients to be part of the jury and the awards are given on the basis of the innovation contributing directly to the customer's revenues and profit. We enable our clients' IT team to support THEIR business. 'Syntelovation' is very clearly part of this initiative. Internally, within Syntel, we keep looking at new ideas. In a services company this is often in the form of a process innovation that can add to our top line or bottom line. This is an area where we actually run portals, such as our 'Idea Transform' to capture ideas from any employee who has one. That is then scrutinised from the perspective of whether that can substantially improve our processes and so on. For example, in managing infrastructure, we look at what we've been doing, the experience we've accumulated and see if we can use that to help our customers in better managing their infrastructure. Second on the application side, we run a lot of programmes, and with our centres of excellence, we work very closely with our customers to test or pilot something within Syntel something that will eventually be used by the customers. This every once in a while leads to frameworks, processes and even tools that can be authentically taken to the market and customised for the clients. Globally the way the markets are today, with the economic turmoil, there is this constant demand for more with less. Here, there are many areas where CIOs can contribute with innovation, helping their own business units help their clients get more for less. This is where the pressure is much higher even on CIOs to focus on projects that can help organisations tap business opportunities.

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