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C o l l a b o r at i o n

boundary collaboration to inspire and sustain innovation. Research studies conducted by the BTM Institute between 2005 and 2009 repeatedly found that enterprises with an emphasis on innovation often performed better financially and were better able to weather economic change than are stagnant, insular organisations. Let’s define terms: Cross-boundary collaboration exists in an environment where ideas are celebrated and anyone is welcome to contribute, regardless of their position or group, either within or outside the enterprise. It thrives in a culture where business and technology have successfully converged to accomplish the organisational goals and missions. Sustained innovation is a high-productivity state in which an organisation is capable of innovating in all aspects of its business: management, divisions, operations, customers, and suppliers. It requires a seamless, structured management approach that begins with board- and CEO-level leadership and connects all the way through technology investment and implementation. While collaborating for innovation is not a new concept. In 1943, Lockheed’s skunkworks team created a new WWII fighter jet in just 143 days, for example. It’s one that apparently begs to be rediscovered over and over. In the 1980s, Texas Instruments, a leader in semiconductors, found itself lagging in its innovation. It formed an official collaborative development group, The Lunatic Fringe, tasked with bringing the company back from the brink. Today, the group’s mission is to continuously find new uses, opportunities, and ventures for TI technology. Above all, sustained innovation is a journey, not a destination. Leaders and enterprises often believe they’re successful when they launch an innovative service or product, then rest on their laurels. They fail to recognise how quickly the competition can overtake them. The enterprise cannot stop innovating after attaining one goal; rather, it’s in a continual, profoundly creative process of creativity, reinvention, and discovery. Sustained innovation also depends upon business-technology convergence for success. Its essential contributions are resiliency, agility, and the ability to be adaptive in the face of constantly changing business conditions. Innovation is a holistic human endeavor that requires both left-brained (analytical) and right brained (creative) talents. No single leader or group of decision-makers can manage sustained innovation. Innovative enterprises build a culture that embraces a left-brain/right-brain approach to creative thinking, executing, and communicating. Successful innovation depends upon input from a wide range of people in collaboration, sharing ideas, comparing observations, offering wide-ranging perspectives from their diverse viewpoints, and brainstorming solutions to complex problems. We refer to these divergent perspectives as personas. Here are a few examples: Learning personas keep an enterprise from being too internally focused and caught in their comfort zone. Organising personas move the innovation lifecycle forward; they are skilled at navigating processes, politics, and red tape to bring an innovation to market. Building personas are closest to the innovative action, establishing connections between the learning and organising personas; they


Enterprises often believe they’re successful when they launch an innovative service or product, then rest on their laurels. They fail to recognise how quickly the competition can overtake them apply insights from the learning personas and channel empowerment from the organising personas to facilitate innovation. Personas, real and virtual, help challenge assumptions as the innovation lifecycle unfolds. Some are analytical, some are creative; others are a combination. Not all innovation teams require all personas, and teammates can adopt or change personas during the process. Cross-boundary collaborative groups require a firm foundation and a powerful set of tools with which to perform their work. They must have the assurance that technology has been carefully chosen and successfully merged with the enterprise goals and objectives. We call this an enabling technology. For example, a well-stocked information repository is an asset, but it is enabled by query tools that are easy to learn and deliver prompt, productive searches. A sustained culture of innovation requires building mature crossboundary teams and mastering the art and science of business and technology convergence. How to begin? The following five-step approach has worked well for many enterprises: Step 1: Improve strategic planning, business leadership and management capabilities to mandate and support relentless innovation. Step 2: Encourage creative thinking and creative problem-solving to encourage rapid idea generation and diffusion across the enterprise. Step 3: Drive rapid development of new and improved products, processes, or services that cultivate customer intimacy and build service dependency. Step 4: Enable higher productivity, performance, and growth through collaboration; capture and adopt the resulting new learning practices. Step 5: Develop new business models that aid in differentiating the organisation’s core offerings from those of its competitors. Innovation is not a luxury it is essential for any enterprise moving forward. And cross-boundary collaborative teams working with enabling technologies are what drive it there. — Faisal Hoque is the founder and CEO of BTM Corporation. He is an internationally known entrepreneur, thought leader, and was named as one of the Top 100 Most Influential People in Technology.  — This article has been reprinted with permission from CIO Update. To see more articles regarding IT management best practices, please visit www.

The Chief Technology Officer Forum

cto forum 21 november 2011


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