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CSIA FOCUS
Match making the future of CX suppliers Finding the right suppliers to help your business reach its full potential can seem like a time consuming, laborious and frustrating process. Who has time to trawl websites for suppliers only to be met with dead ends or unfulfilled promises? Meet Matchboard, the CX equivalent of a dating site and one of the most awarded companies in the Australian landscape that has the power to make your business journey a whole lot easier. We spoke with managing director Sharon Melamed about Matchboard, how it works and why it’s leading the way in CX supply. What key services does Matchboard offer and how do these services support and assist Australian businesses in providing top customer experience? Matchboard is a free-to-use platform which helps businesses find their perfect match suppliers in the customer experience ecosystem. We’re the CX equivalent of a dating site! Over the last 10 years, matching or middleman platforms have flourished but we found a gap for a B2B services marketplace and filled it. Our top five services and solutions are: