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The Monitoring Association


Trust: The Real Crisis and 8 Ways to Beat It By David Horsager, Keynote Speaker


e are in a crisis. World Economic Forum leaders recently declared that our biggest crisis is not financial but a lack of trust and confidence. We are in a trust crisis and few people really understand the bottom line implications. Not only does it affect credit and government relations, but it also affects every relationship and every organization. A recent Gallup poll shows that America’s confidence in nearly every major societal institution is declining. Pull out any newspaper and you’ll see countless examples of how trust is violated every day. Collectively, we no longer trust major corporations, banks, government, the media, public schools, nor organized religion. Doing business in this suspicious climate is extraordinarily difficult, and the degree to which people trust you and your organization is quite literally the difference between success and failure. Professor John Whitney of the Columbia Business School found, “Mistrust doubles the cost of doing business.” I think it costs even more. Without trust, leaders lose teams and sales people lose sales. Without trust, professionals lose produc-

tivity, retention of good people, reputation, morale and revenue. The lower the trust the more time everything takes, the more everything costs, and the lower the loyalty of everyone involved. However, with greater trust come greater innovation, creativity, impact, freedom, morale, and a bigger bottom line. In our ever-expanding global community, our ability to reach across borders has created amazing opportunities, but there is a challenge. Those opportunities do not always come easily, as we struggle to

David Horsager will be the Keynote Speaker at the TMA 2018 Annual Meeting, October 13-17, at the Eau Palm Beach Resort (below).

learn about the unfamiliar and wonder if we can trust what we do not yet understand. Trust is not just a “soft skill” - it is the fundamental key to all lasting success. Though it may appear intanContinued on page 18

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Spring 2018

Spring 2018 • TMA Dispatch | 3

PRESIDENT’S NOTE TMA Officers President Ivan Spector, Montreal, QC Secretary Graham Westphal, Pacheco, CA Treasurer Alan Gilmore IV, Cleveland, OH Vice Presidents Steve Butkovich, Charlotte, NC Morgan Hertel, Corona, CA Don Young, Boca Raton, FL Immediate Past President Pamela J. Petrow, Warrendale, PA

TMA Staff Executive Director Jay Hauhn Vice President of Membership and Programs Celia T. Besore, MBA, CAE Vice President of Marketing and Communications Elizabeth Welsh Lasko Vice President of Meetings and Conventions John S. McDonald

Dear Fellow TMA Members,

I recently returned from TMA’s 2018 Long Range Planning (“LRP”) meeting, where a committed group of Association volunteer leaders tackled important questions about our Association’s – and our industry’s – future. It was truly inspiring to be among these leaders and hear their thoughtful ideas. We came away with a considerable list of action items related to our mission to advance the professional monitoring industry through education, advocacy, and public safety relationships – actions involving partnerships, strategic directions, new sources of revenue, and much more. We’ll update you through the year on our progress on these new initiatives. One focus of discussion at LRP was our TMA Committees. The activities and contributions of our committees are the lifeblood of our association. This year we’ve decided to update you quarterly on committee activities, starting on page 24 with each committee’s goals for 2018. Please review this information – I hope you’ll be inspired to join one or more committees to share your talents and network with your fellow members. Committee work is also an excellent way to get people from your organization involved, which in turn creates future leadership in our Association and for the industry as a whole. Looking ahead, I urge you to participate in the fantastic events TMA has planned for 2018. We have different events suited to the different needs for all your team members. This month is the inaugural TMA Technology

Vice President of Education and Training Julie N. Webber

Summit, March 19-21 in Salt Lake City. This new event, created by the

Information Systems Manager Bryan Ginn

interested in how technology is affecting our industry. Have your team

Member Services Coordinator Malory Todd

in Nashville. Early bird rates are just $199 for a Premium Pass. The TMA

Technology Committee, is for CTOs, CIOs, Technology Directors, and others members register now for ESX, our Education and Expo event June 19-21 Annual Meeting is October 13-17 in Palm Beach, Florida (see page 18 for the latest program announcements), and the Fall Operations Management Seminar is November 5-7 in Dallas, TX. There’s one more event I would like to mention. June 14 is the NFPA Technical Meeting in Las Vegas, at which there will be a discussion of changes to NFPA 72, the National Fire Code, which will impact NRTL-listed central stations. I hope you are planning to join your fellow TMA members at

8150 Leesburg Pike, Suite 700 Vienna, VA 22182 703-242-4670; Fax 703-242-4675

this important meeting. For more information, contact TMA’s Celia Besore at I look forward to seeing you at one – or hopefully more — events this year!

Our mission is to advance the p­ rofessional monitoring industry through education, advocacy, and public safety relationships. Copyright ©2018 The Monitoring Association. All rights reserved.

Ivan Spector President, The Monitoring Association Find program and registration information for TMA events at

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Spring 2018

Spring 2018 • TMA Dispatch | 5


What’s the Value of TMA Membership? By Jay Hauhn As most members know, prior to standard for monitoring center workI feel confident that members becoming the Executive Director at force training. The growth of ASAP is The Monitoring Association, I spent beginning to deliver the value enviare receiving ever increasing 38 years in various roles at alarm mon- value from their TMA member- sioned. Our work with the Security itoring companies. Managing a trade Industry Alarm Coalition proves how ships. But we can never rest. association as my “day job” was a brave working with partners can influence What keeps me up at night is new world. As I approach my third change that has a direct impact on the anniversary at the helm of The Monhow things may look in the not- industry. I would add two more areas itoring Association, I continually rethat also help protect and promote so-distant future. flect on the value a member company our industry: standards development receives from TMA as well as from trade associations in and facilitating relationships, such as those with first regeneral. Delivering member value must remain at the foresponder organizations. front of every association leader’s direction. It certainly is I feel confident that members are receiving ever inmy primary focus. creasing value from their TMA memberships. But we can As Cecilia Sepp recently wrote in an article published never rest. What keeps me up at night is how things may by the American Society of Association Executives, “the look in the not-so-distant future. It is crucial to help memneeds of the industry, not the individual, must take precebers remain relevant as technology advances at a rate undence” when considering membership value propositions seen in TMA’s seventy-year history. Member demographfor trade groups. She identified advocacy, marketing and ics driven by consolidation impact member requirements. public relations on behalf of the industry, workforce isSmall company needs often vary from large company sues, and coalition building as the main areas where trade needs. Programs need to be balanced to accommodate all associations can provide the most value, because these members. We must work hard to make sure all member things lead to the “achievement of goals that protect and companies have a voice. promote the industry.”* TMA membership value is as real as it’s ever been. In Certainly TMA is working hard on your behalf in all fact, I think in recent years TMA has significantly stepped these areas. Our Alarm Industry Communications Comup the value it provides. Staff and I will keep listening to mittee (AICC) is actively promoting your interests on you as we adjust, adapt and change to keep providing value Capitol Hill and to the FCC. Our Five Diamond program for years to come.   is becoming even more recognized as a differentiator. Our *From “What Value in a Trade Association Really Means” by Cecilia Sepp, just-released Level 1 training program is setting a new CAE, April 25, 2016:

TMA CALENDAR TMA Technology Summit  March 19-21  •  Salt Lake City, UT ESX 2018  June 19-22  •  Nashville, TN TMA Annual Meeting  October 13-17  •  Palm Beach, FL TMA Fall Operations Management Seminar  November 5-7  •  Dallas, TX Find TMA’s social media sites at and get connected!

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  Spring 2018

Spring 2018 • TMA Dispatch | 7


New PSAPs in PA, FL and TX Cut Emergency Response Times with ASAP On November 28, 2017, Sarasota County, FL went live with ASAP — the 31st PSAP in the U.S., and the 3rd in the Florida, to implement the Automated Secure Alarm Protocol (ASAP), a service designed to automate communication between alarm monitoring central stations and public safety dispatch/911 centers. “By connecting directly with our CAD, ASAP-toPSAP will relieve Sarasota’s emergency call takers of approximately 3400 alarm calls monthly, leaving them available to answer 9-1-1 calls quicker,” said Sally J. Lawrence, 9-1-1 Coordinator, Public Safety Communications for Sarasota County. “Additionally, the direct messaging between the dispatcher and alarm company makes for clear, direct and documented communication without the need for a phone call, leaving the dispatcher available to listen to the radio.” On December 19, 2017, Monroeville, PA, became the first municipality in the Pittsburgh area to implement ASAP. Monroeville is the 32nd PSAP in the U.S. and second in Pennsylvania to connect with ASAP. “Every second counts in emergencies,” said Monroeville Chief of Police Doug Cole. “With ASAP, we’ll be able to reduce call-processing times to provide quicker and more accurate emergency response to Monroeville citizens.” ASAP benefits PSAPs by reducing 10-digit phone call volume from alarm companies; reducing 9-1-1 processing time from minutes to seconds; and eliminating errors and miscommunications from voice calls. These benefits translate to improved public safety outcomes. Monroeville receives 2,500 calls at its dispatch center ASAP Active ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■

ADS Nashville ADT Affiliated American Alarm Central Security Group CMS Doyle ESC Guardian Protection Johnson Controls Kings III Monitronics NMC Protection1 Rapid Response Safeguard Security Securitas US Stanley United Central Control Vector Vivint

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In Testing ■■ ■■

CPI Security Central/Lake Norman

Onboarding ■■ ■■ ■■ ■■ ■■

■■ ■■ ■■ ■■ ■■ ■■

AT&T AvantGuard Centra-larm FE Moran Guardian Alarm Co. of Michigan Kastle Systems LDS Church Peak Alarm Richmond Alarm SEI Watchlight

monthly. Historically, its average alarm response time has been between two to four minutes. With ASAP delivering alarm notification information directly from monitoring centers to public safety answering points (PSAPs) and public safety dispatch centers via computer rather than by phone, the municipality expects alarm response times to drop to a minute and half or less. These benefits will extend across Monroeville police, fire and emergency medical services, and Pitcairn police and emergency medical services, according to a statement from Monroeville. On January 23, Missouri City, TX became the 33rd PSAP in the U.S. and the 6th PSAP in Texas to implement ASAP. Missouri City is operational with Guardian Protection Service, Monitronics, Protection One, Rapid Response Monitoring, Tyco, and Vector Security. ADT is scheduled to go live with Missouri City in February. TMA’s ASAP team is hard at work engaging PSAPs. The ASAP Technology Committee is reviewing possible enhancements and updates to ASAP infrastructure. “ASAP continues to build momentum,” said TMA Executive Director Jay Hauhn. “We are in meaningful discussions with large metropolitan areas such as San Francisco, New York, and Phoenix. 2018 is shaping up to be a big year!” For more information on ASAP or to access ASAP resources (videos, webinars, training and outreach materials), contact Bryan Ginn at or 703-242-4670 x19, or visit 

PSAPs Online with ASAP ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■

Morgan County, AL Chandler, AZ Tempe, AZ Washington, DC Boca Raton, FL Manatee County, FL Sarasota, FL Cary, NC Durham County, NC Guilford County, NC High Point, NC Johnston County, NC Kernersville, NC Union County, NC Wilson County, NC Monroe County, NY Delaware County, OH Bucks County, PA Monroeville, PA Hamilton County, TN Denton County, TX

■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■

Grand Prairie, TX Highland Park, TX Houston, TX Missouri City, TX Williamson County, TX Henrico County, VA James City County, VA Loudoun County, VA Newport News, VA Richmond, VA York County, VA Dane County, WI

Testing/Implementation ■■ ■■ ■■ ■■ ■■ ■■ ■■ ■■

Phoenix, AZ Collier County, FL Riviera Beach, FL Alpharetta, GA Prince George’s County, MD Onondaga County, NY League City, TX City of Chesapeake, VA

Spring 2018

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Spring 2018 • TMA Dispatch | 9


The Inevitability and Challenge of Change By Louis T. Fiore I recently read an editorial which spoke about the rapid and often unpredictable change in our industry. Without doubt this can be said in great measure about alarm communications. Not to be stuck in a time warp, but I feel it necessary to defend the basic principles of the alarm monitoring industry. We always speak about how much we are “code driven.” But are we deviating from this basic principle because “change” is making us do so? Actually, change is a wonderful thing that has let technology achieve what it has today. Centuries ago, someone with a radically new idea might have been called a heretic. Not too many decades ago, people scoffed at new ideas. But there has been a fundamental change in our thinking. Now we embrace change and wonder with delight what is to come. We see endless possibilities. I converse daily with Alexa and think nothing strange about it. As an engineer I have always felt part of the instrument of change. On a number of occasions, I have made presentations on what I call, tongue in cheek, “Life after DACT” — trying to predict the future of alarm communications. (More of these to come.) I often reference Moore’s Law during these presentations. Moore’s law is the observation that the number of transistors in a dense integrated circuit doubles approximately every two years. Why do I reference Moore’s Law? Because change in our industry is direct function of the hardware and then the related software that drives what we sell to our customers and what services we give them. Of course the human creativity that creates products from this “potter’s clay” is a major part of that and cannot be underestimated. (Incidentally, while some have predicted the final end of Moore’s hypothesis, scientists and engineers have always found and continue to find new ways to put Moore back on track.) The copper wire that has been the mainstream of alarm communications (to use yet another analogy) is rapidly be-

ing eliminated or repurposed. This is inevitable. Copper for communications has served its purpose. Fiber and radio are rapidly replacing copper. In the past year, as noted by my annual Alarm Communications Survey, there has been yet another drop, albeit small, in the number of alarms being installed using DACT. Oddly, still 34% of new alarm installations use DACT. Are we creatures of habit or not willing to embrace change? Certainly DACT is a cheap way to have a home or business communicate with a central station, but it is rapidly becoming unreliable. But we cannot ever depart from the basic code-driven burglar and fire alarm services that the majority of the industry renders to our subscribers. This is not to say that this innovation will not yield better protection with lower false dispatches. I sincerely hope it will. Frankly though, most of what I see is not in this basic area but in newer areas. Should we not be looking inward to what have been our core services? Alarm communications must fully embrace a “copperless” communications world, be it cellular radio, UHF radio or IP over fiber. Understandably the turmoil of cellular generations has given some pause. But I firmly believe that turmoil will be reduced with the wide use of LTE and eventually its mix with 5G. (I predict a long life for LTE.) AT&T has announced that it will be bringing entertainment to the home over 5G cellular. Verizon seems to be going the fiber route instead. It is my hope that these providers configure their services to withstand what nature brings and have sufficient battery backup. All indications are that they are listening. Those who choose the UHF radio solution can be the masters of their own fate. Ask Alexa to sing “Technology” to get her take on it.  

“In the past year, still 34% of new alarm

installations use DACT. Are we creatures of

habit or not willing to embrace change?”

10 | TMA Dispatch •

Louis T. Fiore is a Past President of TMA (1997-1999) and currently serves as chair of the AICC.

Spring 2018

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SIAC and Industry Say “Not So Fast” On Fines to Alarm Companies By David S. Margulies


small town in Georgia wants to fine alarm companies for false alarms generated by their customers. The Security Industry Alarm Association (SIAC) is joining with the Georgia Electronic Life Safety & System Association (GELSSA) to fight this ordinance in the United States Districts Court for the Northern District of Georgia. “There is no question that this type of unconstitutional ordinance has the potential to be a major disruption to our industry,” said Stan Martin, SIAC Executive Director. “The City of Sandy Springs, Georgia is completely out of step with modern alarm management practices. They passed an ordinance that we believe is unconstitutional because it makes alarm companies responsible for the actions of a third party they do not control.” “If the industry allows this type of ordinance to become the norm it will be faced with huge administrative and legal costs, disputes with customers and a process that will be less effective than best practices for reducing alarm dispatches,” said Dan Gordon, GELSSA President. “Passing customer fines to alarm companies cannot be an option on the table when discussing alarm management.” The lawsuit notes that alarm companies do not have any sort of master-servant or principal-agent relationship with alarm users and are not in a position to supervise, direct or control the actions of their customers. Yet, despite these facts the ordinance imposed draconian fines on alarm companies: first false alarm $25, second and third false alarm $250 and $500 for a fourth or additional false alarm in any 24-month period. The most serious provision the City of Sandy Springs plans to enforce would suspend police response to all of a dealer’s customers if any

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single fine is not paid -- one missed payment, one denied appeal or even a lost/misdirected invoice and the city unilaterally suspends all police response to every one of your customers. Potential exists for a former customer to switch to a competitor, never notify the city and you receive the bill in error and you refuse to pay it... Watch out! Your entire customer base is in no-response! Since the ordinance became effective, alarm companies have been subjected to thousands of dollars in civil penalties for the actions of alarm users who have caused “false alarms” as determined by the city and billed by Cry Wolf Services, the city’s thirdparty alarm administrator. Some of the ordinances other provisions are equally troubling and are a reminder of the type of small town “justice” portrayed as comedy on the Andy Griffith Show. When someone received a ticket from Sheriff Andy Taylor and asked to speak to the judge, Griffith would pull out another sign from his desk announcing he was also Justice of the Peace. The appeals process for the actual Sandy Springs ordinance is just as troubling as Mayberry’s fictional justice system. Alarm companies are not provided with any opportunity to be heard prior to receiving notice of the false alarm determination and related fine. At most, companies are given a short, 10-day window to file a written notice appealing Sandy Springs’s uni-

lateral decision, at which point they are given a hearing before a hearing officer designated by the police chief or fire chief. This 10-day window fails to provide alarm companies with a meaningful opportunity to gather evidence in support of their appeals or to otherwise conduct a sufficient investigation into the circumstances causing the alarm activation. The appeals are also subject to a fee-shifting provision, which provides the following: “In the event the appeal is not upheld, the owner or alarm company shall also be responsible for any fee assessed to reimburse the city for any costs incurred by the hearing officer . . .” The lawsuit argues that the ordinance is unconstitutional because it denies Due Process guaranteed by the Fourteenth Amendment. The ordinance also allows the city to suspend police response after four alarms in 24 months but to continue to levy fines. The lawsuit notes that “the decision-making process by Sandy Springs, coupled with the expedited appellate procedures, fail to provide adequate procedural safeguards against the unlawful and unconstitutional imposition of civil penalties against alarm companies.” “We appreciate SIAC offering its expertise and support in helping us in this important fight,” said Gordon. “If this unconstitutional ordinance is allowed to stand our industry will face this same type of issue from other communities who have the mistaken belief fining alarm companies is an effective way to deal with alarm issues. “SIAC needs continued financial support from the industry to help identify problem ordinances, promote the model ordinance that incorporates well-documented best practices for alarm management and can help lead the fight against ordinances such as the one in Sandy Springs.”  Your contribution will help SIAC fight threats to alarm companies. Visit to make a donation.

Spring 2018

Spring 2018 Winter 2018 • TMA Dispatch | 13


The Tax Bill and How It Will Affect Security and Integration Businesses By Mitch Reitman


he new tax bill passed by Congress in December is the first sweeping reform of the U.S. Tax Code since 1986. That’s the good news. The bad news is that it was hastily written and contains some vague language that will have to be clarified during the next few months. Most of the news coverage has been about the effects on individuals, and not much coverage has been devoted to the effects on small businesses, mainly because few viewers own small businesses. The only comments that we seeing in consumer media are about how “Corporations” will benefit. First, let me point out that Corporations don’t benefit or lose from tax laws. Corporations are owned by shareholders and it is the shareholders who benefit or lose. Most individuals are corporate shareholders, either through direct ownership of stock or mutual funds, or through participation in retirement or pension funds what hold stock. When corporations benefit, we all benefit.

Key Items in the Bill: While the Bill preserves the estate tax, it lessens its effects on the owners of small businesses. The Bill doesn’t repeal the estate tax but it does effectively double the exemption levels -- which were set at $5.49 million for individuals, and $10.98 million for married couples. They have now been increased to $11 million and $22 million respectively. Even at previous levels, only 0.2% of all estates ever ended up being subject to the estate tax, but doubling the exemption limits may exempt substantially all small businesses. Not planning on dying next year? Remember that estate tax reductions are not popular and, if Congress swings back to Democratic control, this break may be the first on the chopping block. Plan on staying

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alive, but protect your heirs, and your business, by forming a trust and transferring ownership while the floor is higher. The Bill also cut the corporate rate (on C Corporations) to 21% from 35%. The Bill also makes it possible for businesses to immediately and fully expense new equipment (Section 179 deduction and bonus depreciation). Section 179 limits have been increased to a $1 million maximum deduction and are not phased out until a business spends more than $2.5 million on capital assets in a single year. Bonus depreciation is now available for used assets as well as new ones, and has been increased to 100% of the basis of the asset. It was previously 50%. The SUV limitation still remains and limits Section 179 and Bonus Depreciation to $25,000. Lower taxes on pass-through business income: Subchapter S Corporations, Partnerships and most small LLCs are set up as pass-throughs. This means that their profits are passed through to the owners, shareholders and partners, who pay tax on them on their personal returns under ordinary income tax rates. The Bill provides for a 20% deduction on the first $315,000 of qualified business income subject to several limitations. The Bill also has measures to prevent abuse of pass-through tax break: If the owner or partner in a pass-through also draws a salary from the business, that money would be subject to ordinary income tax rates. This has been a hot enforcement topic for the IRS. Many small busi-

ness owners take little or no salary and simply report all of the corporate income as pass through income on their personal tax returns. This has the effect of enabling them to avoid paying FICA and Medicare Tax on their income. To prevent owners from recharacterizing their wage income as business profits to get the benefit of the pass-through deduction, the Bill limits the deduction to a percentage of W-2 wages of the pass-through entity or its share to the individual taxpayer. This is, of course, subject to several limitations, but it is a huge tax planning opportunity. Note to Security and Integration owners – this wouldn’t give you a green light to avoid taking a salary; you will still be required to take a “reasonable” salary. It just creates a break for sheltering excess profits. This provision may also encourage Security and Systems Integration Company owners to rethink their treatment of installers as “contractors.” One other item buried in the bill is a product of the Me Too Movement. Payments to an individual to settle sexual harassment claims are not deductible if the settlement contains a non-disclosure provision. The full effect of the bill is still being determined and we expect numerous clarifications from the IRS and Congress. Consult your tax practitioner for updates.   Mitch Reitman is a member of the Electronic Security Hall of Fame and Managing Principal of TMA member Reitman Consulting Group, Inc. which specializes in accounting, tax, and brokerage services for the Security, Fire, and Systems Integration Industry. He can be reached at 817-698-9999.

Spring 2018


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Spring 2018 • TMA Dispatch | 15


Inaugural TMA Technology Summit is “Sold Right Out” Emerging technologies. Cloud data management solutions. Cybersecurity. Data backup, encryption, and recovery. Video monitoring. The “things that matter” when it comes to technology and running and securing an effective business. These are the focus of The Monitoring Association’s inaugural “TMA Technology Summit” to be held March 19-21 in Salt Lake City. Experts from Amazon, Rubrik, Secuvant, Telarus, AT&T, Symantec, Fortinet, Parks Associates and other tech innovators will engage CTOs, CIOs, and IT directors of monitoring companies, as well as dealers, owners, and interested participants from manufacturing companies at this unique event, which was sold out at press time. A full report will appear in the summer issue of Dispatch.

UL Updates

AlarmHUB, UL’s new Certificate management and verification tool, is now in beta testing with volunteer monitoring stations and alarm service companies. As described in the last issue of Dispatch, AlarmHUB will bring new features and enhanced functionality to UL’s compliance management portal. AlarmHUB will be available for all UL customers mid-2018. To learn more, visit AlarmHUBInfo. The TMA Standards Committee & UL are collaborating on a pair of revision proposals to UL827, Central Station Services. ■■ The first, dated 11/17/2017, provides requirements around use of automated processing of low level signals, performance based requirements for protection of windows in an operating room, and new options for fire protection of unoccupied station spaces. ■■ The second, dated 12/8/2017, provides additional detail around security of remote connections to a station’s automation system Both proposals were made as preliminary requests for comments and are being further developed based on feedback received. UL’s collaborative standards development system is open to the public. Voting rights on proposals are reserved for formal members of the Standards Technical Panel, but anyone can open an account to make proposals, comment on or follow the development of those submitted by others. Visit to learn more. Redesigning the UL Burglar Alarm Certificate Program: UL is working with a focus group of stakeholders in the Burglar Alarm Certificate program on ways to reshape the Service to better fit contemporary security market needs. Objectives include preserving what works, revising requirements to accommodate service delivery outside current service territory definitions, recognizing & including forms of electronic security in addition to 16 | TMA Dispatch •

TMA Technology Summit March 19-21, 2018 • Salt Lake City

intrusion detection (video surveillance, access control, etc) and simplifying the system so that risk managers and service subscribers better understand the protections provided. Proposed revisions to Standards and UL Program requirements are expected in late Q2.

How Your Company Can Benefit from HR1 Sec 179

TMA Government Relations Committee Chair Rick Sheets reports that the passing of the tax bill, HR1, in December created an opportunity for member companies and their customers to capitalize on a tax benefit creating savings. “Section 179 of HR 1 is written within the Internal Revenue Code and permits expensing of certain types of business property acquired in that same year,” said Sheets. “This section did not include Fire Protection and Security Systems until the passing of HR 1 this year.” “This is big news for the commercial fire and security industry, because if your company sells commercial Fire and/or Security, you can now inform your customers that they can expense the purchase price of that equipment up to $1 million,” he continued. “Your company can also take advantage of section 179 if you lease systems to your customers.” Sheets advises companies to educate sales representatives on the bill and equip them with examples for the customer on how this change benefits them. As example, said Sheets, “a loss prevention manager can now deduct the full purchase price of a purchased system costing $10,000; assuming a 35% tax bracket, that’s a savings of $3,500 this year. Before the passing of HR 1 a company would have only been able to deduct the depreciation of the system that year and could take years to capitalize on the savings.” Companies can advertise their 179 compliance using the approved logos at For more information, contact Spring 2018

Remembering Past TMA President Joseph F. Duncan Sr. TMA is saddened to report the death of Past President (1983-85) Joseph F. Duncan Sr. on May 3. A Veteran of World War II (in which he served on the Battleship USS South Dakota) and the son of a World War I Veteran, Joe was born May 11, 1927 in Birmingham, Alabama. As founder of Security Alarms and Services, he became recognized and honored for his business acumen, serving as president of then-Central Station Alarm Association as well as the National Burglar and Fire Alarm Association. He was named NBFAA’S “Man of the Year” in 1979. He helped found the National Council of Investigative Services, the Tennessee Burglar and Fire Alarm Association and was active in the International Association of Chiefs of Police. The family requests that remembrance in his name be made to Hope Hospice or Faith Presbyterian Church in Cape Coral, FL.

Evolutionary Monitoring: 2017 “Fall Ops” Offers Two Tours, Unique Learning Opportunity The 2017 Fall Operations Management Seminar will take advantage of its location near Chicago-O’Hare Airport to offer not just one but two exciting facility tours: the Underwriters Laboratories headquarters and the Five Diamond-designated Walgreens Security Operations Center. “Fall Ops” is the one industry event for monitoring center personnel presented by monitoring center personnel. “This event is my annual reload – a getaway to assess my current objectives, develop my goals and rethink my direction, all in the company of the industry’s best talent,” said Chris Newhook, Central Station Manager at American Alarm and TMA’s 2014 Excellence Award winner for Monitoring Center Manager of the Year. “2016 had a stellar line-up of speakers and timely topics ranging from ASAP-toPSAP, PERS monitoring, UL Standards updates, and a real show-stopper on Cyber security. All of this balanced perfectly with a selection of dynamic roundtable exchanges and lively break-off group discussions.” Attendees can expect the same quality at the 2017 event in Rosemont, IL, November 5-7. “TMA is my number one resource — my one-stop shop — for industry feedback, educational and operational best practices. As if this wasn’t enough, it also serves as the backbone of my peer network,” added Newhook. “For me, the culmination of their many collective efforts comes each year with the TMA Fall Ops.” Find registration and hotel information at

education programs. We were all recipients of his passion, tenacity and wit.” Donations in his memory are welcomed by the South Shore Alzheimer’s Society (Canada).

TMA’s Spector to Speak at CANASA Monitoring Symposium

TMA is pleased to support the 2017 CANASA Monitoring Symposium in Toronto October 17. TMA First Vice President Ivan Spector is among the featured speakers, as is TMA Video Committee Co-Chair Rob Baxter. Visit for the preliminary schedule and registration information.

ans 40years

Alarm Industry Leader Marc Mineau (1954-2017)

TMA is sad­dened to learn of the passing of our friend Marc Mineau, a passionate entrepreneur who worked for many years in the security field in Canada and the United States. He leaves a great legacy and many friends. He was a board member of TMA (then CSAA), national president of CANASA, president of SIA, and the intellectual architect of ALAS (Latin America Security Association). “We have all lost a great friend, champion and defender for our industry,” said TMA past president Ralph Sevinor. “I was fortunate to have had Marc as a true friend and also worked with him while he was president of SIA and I was president of CSAA [now TMA]. In our collaboration of mutual associations was the seed capital for our online Spring 2018 • TMA Dispatch | 17



gible, it is actually a measurable competency that can deliver real results in both our personal and professional lives. Based on my graduate research, and over a decade of leadership consulting, it has become clear that trust is the world’s most precious resource. No matter your position in life—parent, CEO, or soccer coach—your ability to inspire trust has a direct impact on your influence and success. There are eight pillars that are identified in my research that are key to building and supporting trust. 1. Clarity: People trust the clear and mistrust the ambiguous. Clarity requires honesty. With honesty comes the need to share your vision, your purpose, and your expectations. Once people have a good understanding of what you stand for, where you want to go, and the role they play in your vision it is easier to trust in your leadership. 2. Compassion: People

put faith in those who care beyond themselves. Show that you can look beyond your own needs and wants. Trust and the ability to show empathy go hand in hand. There is a reason why we still hear, “people do not care how much you know until they know how much you care.” 3. Character: People notice those who do what’s right over what’s easy. It is a complex word, but for our purposes, let us consider the two main components to be integrity and morality. With integrity, you are being consistent with your thoughts, words, and actions. Add that to a strong moral compass, a sense of right and wrong, and you are giving people someone they can trust. 4. Competency: People have confidence in those who stay fresh, relevant, and capable. Knowing how to do

your job well matters. Whether it is a dentist giving you a root canal or the mechanic replacing your transmission, you want to know they are competent and capable of doing their job. The same applies to you. If you want people to trust you, make competency a priority. 5. Commitment: People believe in those who stand through adversity. In this instance, actions definitely speak louder than words. So if you say something matters to you, be prepared to show it to the people whose trust you want. It can mean demonstrating tenacity and stubbornness and making it clear you will see things through to the end. 6. Connection: People want to follow, buy from, and be around friends. It’s easier to trust a friend than a stranger, so look for ways to engage with people and build relationships. You can start by learning to ask great questions. Use these questions to connect with

2018 TMA Annual Meeting: A Can’t Miss Event for Industry Leaders TMA is pleased to announce the keynote speaker for its 2018 Annual Meeting (October 13-17 in Palm Beach, FL). David Horsager, CEO and best-selling author of “The Trust Edge,” will present Build Trust or Die Amidst Change: How to Build Trust, Lead Others & Grow Revenue Through Times of Transition. Attendees will benefit from these key takeaways from Horsager’s presentation: The single most important driver in communication during times of transition ■■

How to accelerate decision making and keep momentum moving for those you lead ■■

Why the “How” is more important than the “Why” ■■

The meeting will continue to build on the improvements and successes of the past years, presenting the strong education program and unparalleled networking only found at TMA’s annual event, along with the unique opportunity to interact with AHJ represen-

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tatives. “We hope all TMA member companies will be represented in Palm Beach this year,” said TMA president Ivan Spector. “It’s always beneficial to see your fellow members in person and learn from the best of the best!“ This year, there is an adjustment to the traditional schedule. “Member feedback from recent years indicated that attendees want the Annual Meeting to be more streamlined,” continued Spector. “To that end, we are compressing two days of board and committee meetings into one. Committee members now do not need to arrive until early Sunday afternoon. However, we hope that if you can, you will come as early as Friday to take advantage of our spectacular location.” (Education sessions will take place Monday-Wednesday, October 15-17.) Rooms are available now at the 5-Star, 5-Diamond Eau Palm Beach Resort and Spa, located on the south end of Palm Beach Island, an Atlantic coast barrier island. For reservations call 855-388-0537 or use the TMA online portal at

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people, to find the common ground you share. We find it easier to trust when we have sense that we connect in some area. 7. Contribution: People immediately respond to results. By giving of yourself and your talents, you are investing in others. And if you are serious about making a difference, you need to invest in the actions that will make your vision a reality. People trust those who actually do as opposed to just talking about doing. 8. Consistency: People love to see the little things done consistently. While all the pillars are important for building trust, failing to be consistent can undermine your efforts. Think of consistency like a savings account. Put a little in each day and over time, it will pay you back in safety and security. Remember: it is unlikely that you will get one, big chance to be trusted. Instead, you will have thousands of small ones. Like the savings account, when you respond consistently you will see the results build up over time.

All of these pillars are the core to being a trusted individual or organization. Without consistency these pillars do not matter. Let’s take clarity for example. Your organization can have a very clear effective vision and mission, but if you’re not sharing it at least every 30 days consistently then your team does not know it. Same with commitment, you can make a promise to lose 50 lbs. in five months, but if you are not consistently following an eating plan and exercising, by the end of five months, your results won’t be what you hoped. If you want to implement the trust edge into your life or organization you must be consistent in each pillar. When this happens trust increases, as well as output, morale, retention, productivity, innovation, loyalty and revenue. Without trust, costs are high, skepticism and attrition increase. A lack of trust really is your biggest expense. Right now we have an opportunity to be agents of change. We cannot

regain trust in business or government if we do not trust each other, and it starts with you. It is through individuals that we can rebuild trust in our communities and our institutions. Have the courage to act on what you know to be true: that trust is the foundation of all genuine and lasting success. I look forward to seeing you at the TMA Annual Meeting on October 15, 2018 at the Eau Palm Beach Resort!  David Horsager, MA, CSP, CPAE is the CEO of Trust Edge Leadership Institute, national bestselling author of The Trust Edge, inventor of the Enterprise Trust Index™, and director of one of the nation’s foremost trust studies: The Trust Outlook™. His work has been featured in prominent publications such as Fast Company, Forbes, The Huffington Post and The Wall Street Journal. David has advised leaders and delivered life-changing presentations on six continents, with audiences ranging everywhere from FedEx, Toyota and global governments to the New York Yankees and the Department of Homeland Security.

Preliminary Schedule (Subject to Change) Saturday, October 13 Evening

Board and AHJ Dinner

Sunday, October 14 Morning Board of Directors Breakfast and Meeting Afternoon Executive Committee Meeting, TMA Committee Meetings Evening

Welcome Reception/Buffet

Tuesday, October 16 Morning

General Session

Monday, October 15




Wednesday, October 17

AHJ Representatives Breakfast

General Business Meeting/Keynote Session Afternoon

AHJ Open Forum and Luncheon


Theme Night Reception/Buffet

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General Session

Evening President’s Reception and Dinner/ Dance View a complete schedule, including spouse program, and travel details at Registration will open in April! • TMA Dispatch | 19










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T Y JUNE 19-22, 2018 NASHVILLE ESXWEB.COM • TMA Dispatch | 21

TMA NEWS Make Plans Now for NFPA Technical Meeting in Vegas this June

Are you planning to attend the 2018 NFPA Technical Meeting that will include a discussion of the update to NFPA 72, the National Fire Code? The meeting will be held June 14 beginning at 8 am local time in the Mandalay Bay Convention Center in Las Vegas. Act now to take advantage of the best hotel and airfare rates. (Note that you must have joined NFPA by December 2017 and you must register for the Technical Meeting in order to attend.) Plan to stay the nights of June 13 and 14 — there is a long agenda and the meeting may end late in the day on June 14. If you have not told us you are attending the NFPA Meeting, please contact TMA Vice President of Membership Celia Besore at or 703-242-4670 x18

In Memoriam: TMA Mourns Past President Tom Lewin

TMA Past President Thomas Lewin passed away December 13, 2017 in his home town of Minneapolis at the age of 86. He was president of the association from 19631965, and received its highest honor, the Stanley C. Lott Award, in 1998. In 2015, Lewin recounted his experiences in the alarm industry in a letter to TMA (then CSAA). “My company was Automatic Alarm Corporation,” he recalled. His father had been “a pioneer in our industry,” who in the 1920s started companies in Berlin, Brussels and other European cities before coming to America and founding Automatic in 1943. The company became Charter Member #11 of the National Burglar Alarm Association. Lewin became active in the company upon his father’s death in 1951. He wrote, “We sold it to 3M Alarm back in the mid-60s. I ‘went with’ the sale and managed the 3M operations for a number of years” before retiring. During his time in the industry, Lewin developed a technology to automate communications between 22 | TMA Dispatch •

central stations and public safety answering points that he called S.A.N.T.A. (Standardized Alarm Notification Alternative), which was a precursor to the ASAP-toPSAP program. “Tom was a prolific writer – great at code – and ahead of his time,” said another TMA past president and current board member, Ralph Sevinor, president of Wayne Alarm. “With S.A.N.T.A., he established the building blocks [for ASAP]; technologies and relationships had to catch up. We are now the beneficiaries of his hard work.” “Tom was a very young president of our association,” said Bob Bonifas, president of Alarm Detection Systems, Inc. and a TMA past president and current board member. “He was a delightful person, always helpful and willing to share his knowledge. He had developed an amazing product with S.A.N.T.A., which unfortunately could not be fully implemented until the advent of high speed internet and our partnership with Nlets.”

“The Marvel” Will Spotlight Monitoring Center Technology at ESX and on the Cover of Security Sales & Integration The Monitoring Association and Security Sales & Integration are pleased to announce “The Marvel” — the inaugural TMA/SSI Monitoring Technology “Marvel” Award. In 2018, this new award will honor in-

novations in monitoring center technology. The purpose of the Marvel is to provide recognition for monitoring centers creating and/or using cutting-edge technology and to raise awareness of these new technologies. The Marvel will be presented to one overall winner for the “best adoption of new technology to advance your business.”

The winning monitoring center will be featured on the cover of the August 2018 Monitoring Issue of SSI; runners-up will receive mention inside the magazine as part of a feature article on the awards. The winner and runners-up will be recognized in front of their peers at ESX 2018 at one of the general sessions and featured on the TMA website and in TMA Dispatch. Submission deadline: March 30, 2018. The winner will be announced at ESX 2018 in June in Nashville. To download the application form, visit

2018 Member Placards Available Now

2018 MEMBER Display your TMA membership status proudly! 2018 TMA member placards are now available. Use them at trade shows, conferences, or at your service desk. To receive a placard by mail, contact Celia Besore at Spring 2018


Upcoming TMA Webinars

Tax Breaks for TMA Members: Thursday, March 22 at 1:30 PM EDT — Join TMA associate member alliantgroup for an informative session on the latest updates to powerful tax credits and incentives for compa-

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ture Webina


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nies within the security integration industry. Hear from alliantgroup’s technical director, Greg Knarr, as he walks you through the Research and Development (R&D) Tax Credit and why it applies to you, the latest changes to the tax code from the IRS and how you can qualify for these exciting credits and incentives. To date, alliantgroup has helped security companies uncover more than $73 million in credits and cash refunds. Alarm Industry Operating Metrics — Best In Class: Thursday, March 29 at 1:30 pm EDT — How does your operation measure up? What performance margins are you delivering? Join John and Chris Brady of TRG Associates to review Best in Class operating margins — central station margins, installation gross and net margins, costs to create metrics, service margins, G & A as a percent of revenues and others across the industry. We will discuss how to calculate these margins — what is included and what is not. Learn how your operation compares based upon your customer base size and mix of life safety services. TMA webinars are offered exclusively and at no charge to TMA members. Register and view archived presentations at

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2018 TMA Excellence Awards Deadline March 23!

TMA Monitoring Center Excellence Awards

Is your company and your staff the best of the best? Get recognized for your efforts and success throughout the industry by applying for a 2018 TMA Excellence Award. Sponsored by SDM Magazine, these awards recognize outstanding FM Global, Intertek/ETL or UL-listed central stations and their exemplary personnel. Categories are:


TMA Monitoring Center of the Year TMA Monitoring Center Manager of the Year ■■ TMA Monitoring Center Operator of the Year ■■ TMA Monitoring Center Support Person of the Year Winners receive extensive recognition in SDM and TMA Dispatch and acknowledgment in a special ceremony at ESX 2018. Entry deadline for 2018 is March 24. For more information, visit ■■ ■■

TMA 2018 Fall Operations Management Seminar November 5-7 Embassy Suites Dallas DFW Airport South

2018 Fall Ops Features Tour of ADT Operations Center TMA’s 2018 Fall Operations Management Seminar will take place at the Embassy Suites Dallas DFW Airport South on November 5-7. (This year the program begins on Monday evening, rather than the traditional Sunday, in response to attendee feedback.) The event includes a tour of ADT’s National Accounts Operations Center (NAOC) in nearby Irving. Registration and program details will be announced soon at

Did You Know? Members Share Why They Maintain TMA Membership

TMA staff presented the full results of the 2017 TMA Voice of the Customer survey to the TMA Board of Directors and other leaders at the recent TMA Long Range Planning Meeting. We will share the information captured in the survey in this column throughout the year. When asked why their company is a member of TMA, members told us that: TMA membership is ■■ A way to show the world you are among the best—TMA is the gold standard ■■ A way to benchmark yourself against other members ■■ The place to network with others that understand the business and have the same goals ■■ A place to interact and network with the big companies ■■ A place to interact and network with the vendors ■■ A way to support the industry and the work of the association TMA provides valuable and timely information ■■ TMA is the first to know and the first to inform ■■ TMA helps members run their businesses better related to industry trends as well as legislation/regulatory changes Do you agree? Tell us YOUR reason as to why you are a TMA member! Please send any feedback to Celia Besore, Vice President, Membership & Progams, at • TMA Dispatch | 23


TMA Committee Goals for 2018


or the 2018 Long Range Planning Meeting, TMA president Ivan Spector asked each TMA committee to review its purpose, consider its synergy with TMA’s mission, and propose goals for 2018. You can see the committee goals below, and review progress reports in future issues of Dispatch this year. See an action or initiative that interests you? Get involved! To join a TMA Committee, email Associate Members Liaison Committee

Chair: Nigel Spinks ■■ Identify and implement new ways to add value to the Associate Member category. ȚȚ Increasing the value of TMArelated meetings for the Associate Members. ȚȚ Working on the development and implementation of the Member B(u)y Member project. ■■ Assist TMA in connecting and assisting with the identification of the potential the value of a TMA membership for new industry entrants (e.g. Samsung, Google, Nest, etc.). ■■ Assist TMA with the recruitment of members in all categories.

Contract Monitoring Council

Co-Chairs: Morgan Hertel and Mark McCall ■■ Expand the implementation of Universal billing project in conjunction with the Associate Members Liaison Committee ■■ Develop the Five Diamond Dealer Program in conjunction with the Five Diamond Committee ■■ Discuss and identify best-practice solutions/recommendations to issues related to: ȚȚ Cyber-security (e.g. network security with regards to virtual, cloud based alarm monitoring infrastructure) ȚȚ Compliance and Licensing, including monitoring in Canada and other areas

24 | TMA Dispatch •


outside the Continental USA Promote compliance by manufacturers to standards such as NFPA 72 (e.g. 2016 test frequencies) ȚȚ Identification and the deployment of new monitoring center technologies ȚȚ UL-regulations ȚȚ Legal ȚȚ NFPA-related issues ȚȚ MIY



Chair: John Brady ■■ Rewrite False Alarm Prevention online training to reflect changes in Industry terminology and technology for the End User; grow “False Alarm” school concept through industry champions to meet the needs of the AHJ community. ■■ Create robust webinar programming schedule to increase member engagement and show membership value. ■■ Complete Level 2 Rewrite to match new Level 1 course; expand course offerings to increase online training revenue.

Five Diamond

Chair: Ralph Sevinor ■■ Extending TMA Five Diamond Logo Usage to Third Party Dealers ȚȚ Create a better way to regulate who displays, and is allowed to display, the TMA Five Diamond logo. Many third


party dealers use our logo if they contract their monitoring to a TMA Five Diamond designated company. ȚȚ Create a new, easy to use, TMA Five Diamond logo specifically for third party dealers to use, to distinguish them from regular TMA Five Diamond designated members. ȚȚ Third party dealer logo could also be a source of revenue for TMA, long-term. ȚȚ Work with the TMA Contract Monitoring Council on this initiative, as well as creating a dues structure. Review process of TMA Five Diamond elements ȚȚ The Committee feels that some of the elements are not easily definable. We are exploring updating the five elements, and what the response from currently designated companies would be, as this would make the application process more intensive. ȚȚ Regarding one element in particular- “Commitment to ongoing job-related education and testing by having 100% of its central station operators certified using the TMA online training series” – we are looking into requiring operators who have previously passed the TMA Operator Course to have to take another course, or refresher course every few years. Another possibility is requiring operators to attend relevant TMA sponsored webinars or attend a TMA meeting. TMA Five Diamond outreach to Insurance carriers and related ȚȚ Work with the TMA insurance / AHJ / NTRL Committees to see how we can better promote the TMA Five Diamond program; plan to research methods with the

Spring 2018

TMA NEWS insurance community on how to “get the word out” on Five Diamond.


Chair: Ron Rothman ■■ Increase TMA marcomm scope, reach, and engagement through electronic means, personal outreach, and committee activities. ■■ Increase attendance at and improve quality of the experience at the 2018 Annual Meeting, particularly through improved sponsor attendance and offerings. ■■ Establish plans for focus and action on the following top TMA messages/initiatives: ȚȚ Quality of members ȚȚ Inclusivity ȚȚ Improving/advancing the industry



Co-Chairs: Shannon Woodman and Alan Gillmore IV ■■ Increase membership revenue in each category by 3% net ■■ Evaluate and generate value proposition for Members, especially for the non-traditional member categories. ■■ Increase member engagement by developing targeted communities of practice (e.g. licensing coordinators group; outdoor video monitoring group: etc.) ■■ Increase Board engagement in the recruiting efforts and retaining of at risk member companies ■■ Develop additional value for the NextGen group by creating content and further engagement opportunities (both face-to-face and virtual)

Proprietary Council

Co-chairs: Dan Jackman and Michele Levcik ■■ Increase the knowledge of TMA Proprietary members on functions, capabilities and tech issues as a whole, for Proprietary monitoring centers and GSOCs (Short-term, ongoing) ȚȚ Last year, we led an education

Spring 2018


initiative on GSOC Best Practices, which included a webinar and panel discussions. We would like to maintain this momentum by creating more webinars and educational tools based on different issues and topics relevant to Proprietary members. ȚȚ First 2018 webinar will be on Social Media Monitoring in Proprietary Monitoring Centers. Proprietary Member Retention and Recruiting ȚȚ Committed to increasing Proprietary member recruitment, alongside TMA Staff. Currently working on creating an informational Proprietary member benefits sheet to share with potential members. ȚȚ Explore recruitment opportunities at conferences and trade shows, such as ASIS. Increasing Proprietary Presence in TMA ȚȚ As Proprietary presence and visibility grows within TMA, raise awareness to other TMA members that Proprietary members are not competition. Our focus is monitoring our own locations, not searching for new customers. We want to share information that can be beneficial to them as well. ȚȚ Have more items published about the Council and Proprietary members in TMA publications.

Public Sector Liaison Committee

 hair: Graham Westphal; C Subcommittee Chairs: Shane Clary (fire), Joey Rao-Russell (law enforcement) ■■ Create a database of critical events where TMA should have representation nationwide at law enforcement and fire service events. ■■ The retirement of John Sargent has made us realize we have a gap in TMA representation at law en-



forcement events. The committee plans to recruit active members regionally to attend critical law enforcement events in their region, for example the Cal Chiefs meeting in California. We will work with SIAC for consistent messaging at these events. Fire Side: assist membership and staff to get members committed to Vegas to show up and aid in education of the NFPA vote in Vegas. Law Enforcement Side: produce white paper or some collateral to help local members engage law enforcement.


Co-Chairs: Sascha Kylau and Steve Butkovich ■■ Provide cutting-edge technology information to alarm industry technology professionals by presenting the first TMA Tech Summit in March ■■ Support TMA’s general education goals by contributing the development and review of any TMA Level 2 operator training technology modules ■■ Advance the professional monitoring industry by raising awareness of technology innovation through the first Marvel Technology Award


Co-Chairs: Rob Baxter, Steve Walker ■■ Harmonize the TMA standard with the IACP resolution definition for Verification. ■■ Harmonize the TMA standard, Chapter 5 with portions of the PPVAR document of Video Verification Best Practices. (Example – definitions for terms like actionable video, threat assessment, video investigation, discernable video and crime in progress. How to best apply ECV when there is actionable video).

To read mission statements for each committee, visit • TMA Dispatch | 25

TMA MEMBER NEWS ADT Secures “Dealer of the Year” Honor from SDM Magazine

ADT, a leading provider of security and automation solutions for homes and businesses, was named SDM Magazine’s 2017 “Dealer of the Year,” the publication’s highest honor. Since 1980, SDM annually recognizes one company as “Dealer of the Year” for demonstrating unmatched success, a high level of innovation, the use of industry best practices and notable growth and accomplishments. “By a unanimous decision, the SDM editorial team selected ADT to be this year’s winner,” said Karyn Hodgson, SDM Managing Editor. “The company has made an extraordinary transformation over the past 18 months and delivered impressive results.” An SDM cover story “A Giant Undertaking,” highlighted how ADT significantly improved its culture and customer service in just over a year. The article describes a “New

The Monitoring Association is pleased to share news from and about TMA members. Send your news items and announcements to

ADT” that is redefining security by embracing its 143-year-old heritage while continuing to innovate new products and services that exceed expectations of a growing consumer base, including millennials. The feature also notes how ADT has reemerged as a leader in the Commercial security space.

Vector Security Gives Back

For the 10th year in a row, Vector Security, Inc., the provider of intelligent mobile security and automation solutions to homes and businesses, is accepting applications for its Loss Prevention Foundation (LPF) scholarship program from now through March 31, 2018. Submit applications at­ lpfscholarship. The scholarships provide financial support to loss prevention professionals – or those who have an interest in loss prevention – seeking

to obtain LPQ and LPC certifications. Vector Security began awarding the scholarships in 2009 in support of career development and continuing education for professionals in this important and rapidly-growing industry. Vector Security also announced its partnership with the Susan G. Komen North Carolina Triangle to the Coast Affiliate (Komen NCTC) in support of the “Securing the Cure” program for breast cancer research and education. As part of the yearlong partnership, Vector Security will donate $100 to Komen NCTC for each security system sold and installed by the Raleigh Branch mentioning promo code “SGK” during 2018. In addition, Vector Security will award one year of free basic monitoring services to a breast cancer survivor, as nominated by Komen NCTC, as part of October’s Breast Cancer Awareness Month.

Ningbo Siterwell Import & Export Co., Ltd. moved to a new factory in Ningo, China that is significantly larger than their previous site. They held a celebratory opening on February 10. 26 | TMA Dispatch •

Spring 2018


Wayne Alarm Systems and Lexington Alarm Systems Join Forces

In January, Ralph W. Sevinor, president, Wayne Alarm Systems (pictured at left), and Donald Martini, president, Lexington Alarm Systems (right), announced that their two companies will combine forces under the Wayne Alarm Systems umbrella to bring the highest-quality home and business security systems to local customers with improved technology and a broader service area. “Wayne Alarm Systems is now in its 50th year of operations as a multigenerational, family-owned security systems company,” said Sevinor. “We have built a reputation for responsiveness and top-quality services, supported by state-of-the-art technology, to make our customers’ experience the best it can be. Acquiring one of Massachusetts’ premier security companies, Lexington Alarm Systems, will complement our company culture, and the combined customer base will give both companies an expanded service area. Lexington’s reputation for customer service excellence matches perfectly with our mission.” Donald Martini stated: “Wayne Alarm Systems’ commitment to technology, and all the conveniences this brings to their business model and customers, will be an

ADS Promotes Tim Watson to VP of Sales

Alarm Detection Systems, Inc. (ADS) announced Tim Watson as the company’s Vice President of Sales for ADS and its western operation, Safe Systems, Inc. (SSI). He will be responsible for sales team leadership, driving revenue, and execution of marketing strategy. Watson comes to ADS with over 22 years of industry experience, working for ADT, Bay Alarm and Safe Systems (SSI). He started with SSI in 2010. Company revenue has increased by 56% during his tenure, growing Safe Systems into the most significant local security company in Colorado. He has also worked as an entrepreneur and executive coach. Robert Bonifas, ADS’ Chief Exec-

enormous new boost for us. The expanded service area of our new combined service force achieves one of Lexington’s long-term goals. It brings to fruition our concept of a multigenerational, family-owned, top-quality, local security systems company competing successfully with the giant, global corporations that offer compelling marketing, but lack the substance of on-site knowledge and community engagement.”

utive Officer & President, stated that “We are very excited to promote Tim to this key role. He has demonstrated impressive success in building sales teams, expanding markets, and creating customer loyalty.”

ipDatatel and Resolution Products Merge, Name Brian McLaughlin CEO

IPR, Inc., formed from the recent merger of ipDatatel and Resolution Products, announced Brian McLaughlin to lead it in its mission to empower independent security dealers to simplify the connected experience. As CEO, McLaughlin will be responsible for all aspects of the business, based out of the company’s Hudson, WI headquarters.

McLaughlin was most recently president of the Transportation Mobility division of Trimble, a global connected transportation technology company. In his leadership and management roles, McLaughlin has led high performing, global teams to achieve significant growth while transitioning to a SaaS business model. Russell Vail and Brian Seemann, founders of ipDatatel and Resolution Products respectively, remain on IPR’s board of directors and will continue in key executive management roles. The newly merged companies provide dealers with a complete security solution ranging from industry-leading wireless sensors to alarm communicators and a unique standalone, modern wireless alarm system built for today’s security customer. In addition, all solutions are powered by a reliable and trusted network for alarm communications, automation, video, and remote programming.

For current TMA news about the association, industry, and members, visit or subscribe to our blog at themonitoring­

Spring 2018 • TMA Dispatch | 27


Ganz Security by CBC Cary, NC (919) 230-8700 Contact: Ryan Sinclair, Marketing Communications Specialist Ganz Security by CBC is a global leader in the design, development and manufacture of world-class, trend setting security solutions. The Ganz brand offers integrated solutions across multiple market segments and includes an extensive selection of products including IP and analog camera, performance driven optics, a diverse range of intelligent video analytics, biometric access control systems, discreet enclosures, video management software and a full range of recording and display devices.

Venable, LLP Washington, DC (202) 344-4695 Contact: Jamie Barnett, Rear Admiral (Ret.), Partner

For over a century, Venable has built a firm based on seeing the world through the eyes of their clients. They immerse themselves in their clients’ businesses to fully understand the context of their legal issues. Their clients know that Venable’s every decision is informed by a desire to better serve their needs. The company prides itself on identifying, recruiting and retaining the best and brightest attorneys and legal staff from all walks of life.

28 | TMA Dispatch •

TMA welcomed the following new members in November-December 2017 and January 2018.


Blackline Safety Calgary, AB Canada (403) 451-0327 Contact: Inna Rabkin, Client Services Manager

Blackline Safety is a global connected safety technology leader. Providing comprehensive live monitoring and wireless gas detection, they help teams working in hazardous environments respond to emergencies in real-time and manage efficient evacuations. They deliver the world’s first turn-key, work-anywhere connected safety monitoring solution with gas detection, 3G wireless, twoway speakerphone and live monitoring to meet the safety challenges of organizations in over 200 countries.

SoloProtect Coppell, TX (866) 632-6577 Contact: Dee Rasmussen, Director of Client Relations

SoloProtect lone worker safety solutions provide innovative technologies to monitor employees for protection and keep lone workers safe. SoloProtect offers three key differentiators: a proven lone worker specialist, a proven emergency communications expert, and a proven device -- the award-winning SoloProtect ID is the most widely used device of its kind in the United Kingdom and has a growing international presence with more than 150,000 in use worldwide.


U-Haul Co. Alarm Center Phoenix, AZ (800) 238-4364 Contact: Bruce Royer, VP of Internal Audit

Since 1945, safety has been the No. 1 priority at U-Haul while providing do-it-yourself moving equipment, self-storage, hitch installations and propane tank filling. This emphasis on safety includes keeping Company-owned stores and repair facilities safe for U-Haul customers and Team Members. Today, nearly 2,000 U-Haul locations are monitored 24/7 by a team dedicated to protecting lives and property.


Blue Ridge Monitoring Anderson, SC (877) 898-2000 Contact: Marc Winton, Central Station Manager

Blue Ridge Monitoring has provided wholesale monitoring services since 1994. Seeking to provide the best service and most reliable products to customers at an affordable price, they utilize the latest in transmission/communications methods including telephone, cellular network, regional long-range radio network, and IP. Their systems and facility back-ups, along with fully staffed technical engineering services in case of emergency, ensure uninterrupted service around the clock, giving customers the most reliable service available.

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TMA Five Diamond Member Companies These monitoring centers have received or renewed their TMA Five Diamond designations since the publication of the Winter 2017 issue of Dispatch. TMA applauds their commitment to the highest training standards in the monitoring industry. For a complete, up-to-date list of TMA Five Diamond companies, visit

COPS Monitoring (MD) Hunt Valley, MD since 01/2018

Holmes Security Systems Fayetteville, NC since 12/2017

H-E-B Grocery San Antonio, TX since 03/2014

Life Safety Monitoring, Munhall, PA since 01/2018

Security Central, Inc. Centennial, CO since 06/2016

TMA Five Diamond: Renew Now for 2018 TMA Five Diamond designation is granted annually to monitoring centers that satisfy all of the requirements of the “five points of excellence.” If your company qualifies for this prestigious designation, it can join the ranks of the nearly 200 TMA Five Diamond companies that are raising the bar for the rest of the industry. TMA Five Diamond designation helps companies gain and keep a competitive edge in the marketplace. Your 2017 designation expires April 30, so now is the time to prepare to submit your renewal application! Watch for your renewal package this month, or contact TMA’s Malory Todd at if you haven’t received it. What are the five points of excellence? What resources are available to help companies promote their Five Diamond status? Learn more about TMA Five Diamond at



Habitec Security Inc. Holland, OH 43528 (419) 537-6768 Contact: John Smythe, President and CEO

Founded in 1972, Habitec Security is ranked as one of the leading privately-held alarm companies in Ohio and as the 54th largest electronic security company in the country according to the top 100 rankings compiled by Security Distributing & Marketing (SDM). They do not outsource their monitoring; all dispatchers are trained, managed and employed by Habitec. Habitec’s mission is to provide peace of mind and protection for homes and businesses.

Spring 2018

Midstate Security Company, LLC Wyoming, MI (616) 257-1100 Contact: Chris Pieri, Director of Business Development

Since 1980, Midstate has specialized in fully integrated electronic security and monitoring systems. Known for their high-quality systems from the world’s leading suppliers and manufacturers, and combining the latest technology with design and installation for the most technically challenging applications, they are one of the area’s most experienced staffs. The Midstate Security mission is to provide industry-leading security services to their customers, empower co-workers and impact their community.


ZoePaz Incorporated Lombard, IL (630) 530-2400 Contact: Rachel Slucki, President

In 2009, ZoePaz Incorporated was formed as a professional engineering firm, low voltage alarm contracting and monitoring company and a software development group. The company philosophy is to successfully meet goals with accuracy, efficiency and timeliness. This ideal has carried over into their construction and low voltage operations, ensuring that they will never lose touch with their customers, suppliers, business associates and most especially, their employees. • TMA Dispatch | 29


By John Prendergast

Satellite Update Participation in WAC: TMA continues to participate in the FCC’s World Radiocommunication Advisory Committee (WAC), advocating for the power flux density agreed to with NOAA. Working Group 7B: The Report prepared by Working Group 7B (Satellites) continues to contain a sliding power flux density (PFD) limit designed to protect alarm operations from satellite interference. The French sought changes to the PFD mask, which changes are being incorporated into the new draft Report. However, based on input from AES and NOAA, it is believed that the level of protection to alarm operations will still be adequate. AICC/ TMA continues to participate in the 7B meetings and drafting efforts. Working Group 5C Efforts: TMA sought to have Working Group 5C, governing terrestrial fixed operations, incorporate into its position paper the technical characteristics of typical alarm radio operations in the 460-470 MHz operations, to enhance recognition for interference protection purposes. Ultimately, NTIA, which is heading up the 5C group, requested a separate recommendation be drafted specific to alarm radios. TMA provided the initial draft recommendation, for the 5C group to consider this Spring. Follow up discussions with NTIA indicated that the recommendation should be turned into a “Report” in order to educate the 5C committee about mesh 30 | TMA Dispatch •

FCC Adjusts Maximum Forfeiture Amounts for Inflation As required by the Federal Civil Penalties Inflation Adjustment Act Improvements Act of 2015 (the “2015 Inflation Adjustment Act”), the FCC is making its annual adjustment to the forfeiture amounts covered under its rules and Forfeiture Policy. The “2015 Inflation Adjustment Act requires federal agencies, such as the FCC to publish these annual adjustments by January 15 of each year. The 2015 Inflation Adjustment Act provides that the new penalty levels apply to penalties assessed after the effective date of the increase, which will be January 15, 2018, even if the violation had occurred before the increase was announced. Below is a summary of the maximum forfeiture amounts applicable to private radio operations and equipment manufacture violations, for both 2017 and 2018 in dollars for each day of violation as well as the maximum for any single act or failure to act. The FCC can treat each day of a violation as a separate violation. Type Violation Section 503(b)(2)(D) – Private User Section 503(b)(2)(F) – Equipment Manufacturer

2017 2018 $19,246/day $19,639/day $144,344/max $147,290/max $110,524/day $112,780/day $1,105,241/max $1,127,799/max

technology alarm systems, with an eye toward adopting a recommendation concerning alarm characteristics before WRC-19 in Geneva next year. TMA submitted the draft Report on January 31, and will continue to participate in the 5C Committee’s process in order to ensure that alarm radio characteristics are recognized in any 460-470 MHz spectrum sharing proposals submitted by satellite operators. TMA is seeking continued LMCC support for protection of land mobile operations in the 460-470 MHz band.

Failure to List Felony Convictions and Respond to Commission Inquiry Leads to License Revocation In January 2017, the FCC had issued an order designating all of the FCC licenses and pending applications of Acumen Communications for an evidentiary hearing, in order to determine whether Acumen repeatedly made misrepresentations in connection with its fifty (50) wireless license applications to the FCC. In particular, over the course of eight

(8) years, Acumen answered “NO” in response to the question on FCC Form 601 concerning whether “[t] he Applicant or any party to [the] application or any party directly or indirectly controlling the Applicant, [has] ever been convicted of a felony by a state or federal court” even though Hector Mosquera, its manager, officer and sole shareholder, had apparently been convicted of a felony in the State of California. In response to the Hearing Designation Order, the FCC’s Chief Administrative Law Judge has now terminated the hearing after Acumen failed to appear; and the FCC revoked the licenses of Acumen and dismissed any pending applications for modification or renewal of its various licenses in the wireless services upon the finding that “Acumen lacks the qualifications to be or remain a Commission licensee because Acumen failed to respond to a Letter of Inquiry (LOI) from the Enforcement Bureau, waived its right to a hearing, and failed to respond to evidence that has been presented to the Commission in its own license application proceedings.” The Commission noted further Spring 2018

REGULATORY UPDATE that Acumen misrepresented or lacked candor when it failed to disclose on various Commission applications that the person apparently controlling Acumen had a felony conviction in California. This issue originally came to light as a result of a protest by a competitor. The FCC expects all licensees and applicants to be candid and truthful in any and all filings with the FCC. Additionally, the FCC’s Rules require applicants to update any pending applications within 30 days of a change or becoming aware that a representation in the application is not accurate. The FCC defines a misrepresentation as “a false statement of fact made with the intent to deceive the Commission.” A “lack of candor” is the “concealment, evasion, or other failure to be fully informative, accompanied by an intent to deceive the Commission.” It is important to note that a felony conviction in and of itself will not disqualify an applicant or licensee from holding an FCC radio license. However, the FCC’s inquiry about felony convictions must be answered accurately. Additionally, alarm company licensees should be aware that the FCC’s look back on felony convictions is time immemorial – meaning that the question applies to any conviction without regard to (a) how far removed in time it is from the present or (b) whether the conviction has been “expunged” from the defendant’s record.

Petition for Rule Making to Allow Unlicensed Operation in 95-1,000 GHz Band The FCC is requesting comment on a long-standing Petition for Rule Making filed by James Edwin Whedbee seeking to amend Part 15 of the FCC’s Rules in order to allow the operation of unlicensed intentional radiator devices in the 95-1,000 GHz band. Comments are due February 28, 2018. In seeking this amendment, Whedbee states that IEEE-USA previously asserted that technological developments in this band have been stalled because of a lack of service rules that Spring 2018

would permit operations on this spectrum. Further, Whedbee explains that the proposed rule is almost identical to those used for other millimeter wave EHF bands in Part 15, including for spurious emissions and spectral purity. Whedbee states that the proposed rule will protect radio astronomy, space research, and earth-exploration satellite services by requiring operations which might impact those services above 275 GHz to be conducted indoors. Finally, Whedbee asserts that formal licensing in the 95-1,000 GHz band would hinder technological developments that the proposed rule would permit on an unlicensed basis under Part 15. As always, alarm equipment manufacturers should evaluate whether this new spectrum opportunity is of value to alarm radio design and capabilities in the future.

Lumenier Settles Investigation into Improper Marketing of RF Devices for $180K Lumenier Holdco LLC (Lumenier) has agreed to enter into a consent decree with the FCC to end the FCC’s investigation into whether Lumenier advertised and sold non-compliant audio/visual transmitters intended for use with remotely piloted aircraft (drones) in violation of the FCC’s equipment marketing and amateur radio operator rules. Lumenier marketed and sold, through various web sites, fully assembled drones as well as various parts and accessories to the hobbyist community. As a result of an inquiry from the FCC’s Enforcement Bureau, an investigation revealed that the marketed drones and accessories (and in particular, the audio/visual transmitters (AV transmitters)) were capable of being operated outside of the authorized amateur radio service bands, including on frequencies reserved in whole or in part for Federal agencies, but were not certified or otherwise compliant with the Rules. Some of the AV transmitters also operated at power levels that exceed the power limits established by the FCC’s Rules for the operation

of model aircraft. The FCC noted that after Lumenier received the inquiry from the FCC, it stopped marketing the noncompliant AV transmitters. It is important to note that the FCC’s definition of the term “marketing” is very broad and includes: the “sale or lease, or offering for sale or lease, including advertising for sale or lease, or importation, shipment, or distribution for the purpose of selling or leasing or offering for sale or lease.” In order to settle this matter, Lumenier admitted that it marketed noncompliant equipment, will appoint a compliance officer, establish a detailed compliance plan and pay a civil penalty in the amount of $180,000 (in three installments). Further, Lumenier will be required to immediately report any future non-compliance with the FCC’s Equipment Authorization and Marketing Rules along with corrective steps and provide compliance reports to the Commission on a periodic basis for a period of three years. Alarm equipment manufacturers and service providers should make sure that any equipment marketed or sold is FCC type certified.

Wireline Report

By Mary J. Sisak

AICC Files Comments Opposing Streamlining and Forbearance of Section 214 Requirements On February 16, AICC filed reply comments on the Commission’s Technology Transitions Further Notice of Proposed Rulemaking (FNPRM), concerning proposed changes to the rules in connection with the discontinuance of legacy voice service. The notice addressed (1) retirement of landline copper lines and (2) replacement of legacy services (i.e., traditional Plain Old • TMA Dispatch | 31

REGULATORY UPDATE Telephone Service, also known as “POTS”) with next-generation service, such as Voice over Internet Protocol (VoIP). AICC urged the Commission to reject the streamlining and forbearance proposals outlined in the FNPRM and in the comments of Verizon and AT&T because they are not in the public interest. AICC argued that the process to allow carriers to discontinue voice services should not be streamlined if there are alternative providers of voice services because entities offering services over fiber, cable and wireless networks, and IP-based services, oftentimes do not provide the same quality, reliability and functionality as the TDM-based services and legacy voice services on which consumers rely. AICC stated that to be an acceptable alternative to legacy voice service, an alternative voice service should provide the same quality, reliability and functionality as the TDM-based services on which consumers rely. To be functionally equivalent to a TDM-based service, the new service must be equivalent with respect to dialing, dial plan, call completion, carriage of signals and protocols, loop voltage treatment, decibel loss, jitter, dual tone multi frequency (DTMF) signal performance, compression and latency. The service should meet these standards for the entire span of the connection, even when a call is routed to an intermediate provider in the call path. It also should include twenty-four (24) hours of standby power supply capacity for communications equipment deployed in the field and twenty-four (24) hours of standby power supply capacity for communications equipment at the central office or equivalent facility. In addition, a substitute service must support alarm signaling from premises, including medical alert or PERS systems and the ability for an alarm provider to reach a remote alarm system and control it as necessary. AICC stated that the alarm industry has experienced serious issues in 32 | TMA Dispatch •

2016 and 2017, when alarm signals were not completed in connection with Verizon’s fiber facilities or, possibly, an alternative cable network provider. AICC also discussed how alternative providers make changes to their networks that affect service reliability and quality on a regular basis- either by changing their own network parameters, for example, with respect to compression, or by using intermediary providers that do not meet the same reliability and quality standards. AICC also noted that Verizon sought to replace POTS service with a substandard wireless alternative, Voice Link, on Fire Island, NY, which was not capable of supporting alarm services. AICC further argued that a carrier should not be able to rely on services provided by other providers to justify the discontinuance of legacy voice services because a carrier cannot know that services provided by another provider will meet the necessary reliability and functionality standards or ensure that an alternative provider will not change its service parameters. AICC stated that the Commission should examine alternative services, provided by the discontinuing carrier and other providers, as part of the Section 214 discontinuance process to make a specific determination as to whether each such service meets reliability and functionality standards such that the public interest will not be adversely affected by the discontinuance of legacy voice services. Accordingly, the Commission should not streamline the Section 214 process as proposed in the FNPRM and the comments of Verizon and AT&T. AICC also opposed the proposals urging the Commission to forbear from applying section 214(a)’s discontinuance requirements to carriers seeking to transition from legacy voice services to next-generation replacement services. AICC argued that no showing has been made, as required by Section 10 of the Communications Act, that Section 214

approval is not necessary to ensure that the charges, practices, classifications, or regulations by, for, or in connection with that telecommunications service are just and reasonable; Section 214 approval is not necessary for the protection of consumers; and forbearance is in the public interest in all such cases. Further, AICC argued that we know that every and all alternative voice service is not an adequate substitute for legacy voice services. Accordingly, blanket 214 forbearance is not in the public interest and cannot be granted. AICC also argued that if the Commission is asking whether Verizon, for example, should be able to discontinue its regulated legacy interstate voice services when it offers unregulated FiOS service, such a result would not be in the public interest. AICC argued that many alarm customers rely on tariffed, legacy voice services in connection with their alarm services. Importantly, interstate toll free services are oftentimes used to transmit an alarm signal from the subscribers on- premise alarm system to the alarm monitoring service. Local exchange carriers should not be allowed to discontinue access to interstate services, such as toll free services, to their subscribers of regulated voice services.

Business and FCC Action on Robocall Issues Robocall issues continue to plague businesses and draw the FCC’s attention. On February 1, 2018, a group of business association members led by the U.S. Chamber of Commerce Institute for Legal Reform met with the FCC to emphasize the continuing negative impact to their members of the Commission’s Telephone Consumer Protection Act (TCPA) decisions, particularly the Commission’s interpretation of the statutory definition of an “automatic telephone dialing system.” According to the Associations, many of the Commission’s existing TCPA interpretations impair Spring 2018

REGULATORY UPDATE the ability of the Associations’ members to use efficient dialing technologies to contact their customers with important message. The Associations asked the Commission to act expeditiously to ensure that its implementation of the TCPA is consistent with the text of the statute and congressional intent. On February 12, 2018, new FCC rules became effective that allow voice service providers to block illegal robocalls in certain circumstances. The rules are intended to remove regulatory roadblocks to allow the industry to block illegal calls while protecting the reliability of the nation’s communications network. A provider who blocks calls in accordance with the rules will not violate the FCC’s call completion rules. A provider that blocks calls that do not fall within the scope of the rules may be liable for violating the Commission’s call completion rules. First, the rules allow providers to block calls when they receive a request from the subscriber to which the originating number is assigned, i.e., a DNO request. Providers of voice services, whether through TDM, VoIP, or CMRS, may block calls purporting to be from a telephone number if the subscriber to that number requests such blocking in order to prevent its number from being spoofed and if the number is used for inbound calls only. Both the subscriber making the request and the provider receiving the request must validate that the number is used for inbound calls only. Second, the Commission finds that providers may initiate blocking where the call purports to originate from a number that is unassigned. The Commission identifies three categories of unassigned numbers that it determines can be reasonably subject to blocking: (1) Numbers that are invalid under the North American Numbering Plan (NANP); (2) numbers that have not been allocated by the North American Numbering Plan Administrator (NANPA) or the Pooling Administrator (PA) to Spring 2018

any provider; and (3) numbers that the NANPA or PA has allocated to a provider, but are not currently used. Providers may block calls purporting to be from numbers that fall into any one of these three categories. Providers should limit themselves to blocking only those numbers that they can verify are unallocated. The Commission finds that providers may block calls purportedly originating from numbers that are allocated to a provider by the NANPA or PA, but are unused, so long as the provider blocking the calls is the allocatee of the number or has obtained verification from the allocatee that the number is unused at the time of the blocking. Third, providers may block calls purportedly originating from numbers that are not valid NANP numbers. Examples of such numbers include those that use an unassigned area code; that use an abbreviated dialing code, such as 911 or 411, in place of an area code; that do not contain the requisite number of digits; and that are a single digit repeated, such as 000–000–0000, with the exception of 888–888–8888, which is an assignable number. Providers, however, must take care that they do not block calls that purportedly originate from valid numbers, especially emergency calls. The Commission encourages providers to conduct tests or simulations before blocking calls purporting to originate from invalid numbers to verify their methods. The FCC identifies three specific kinds of unassigned numbers that should not be blocked because they are being used to make legal outbound calls: Intermediate numbers, administrative numbers, and proxy numbers. The Commission makes clear that the rules do not authorize the blocking of calls to 911 under any circumstance. The FCC does not require consumer consent for providers to block the specific types of calls addressed herein. The Commission believes that no reasonable consumer would

want to receive the calls the Commission has determined may be subject to blocking. Further, an opt-in requirement would thwart providers’ efforts and make call blocking less effective. The FCC also allows voice service providers to share DNO requests as necessary to block calls. The Commission agrees with the FTC that when a subscriber requests that the carrier block calls purporting to be from the subscriber’s inbound-only number, ‘‘the subscriber is almost certainly seeking to have the number blocked by as many providers as possible.’’ According to the FCC, such a request should be understood as authorizing the carrier to share that request with other carriers as permitted by section 222(c) (1) of the Act. The FCC recognizes that a challenge mechanism may be needed for voice service providers that block calls given the small possibility of blocking legitimate calls. The Commission encourages providers that block calls to establish a means for a caller whose number is blocked to contact the provider and remedy the problem. Specifically, the Commission encourages providers that block calls in accordance with these rules to provide a way for subscribers to challenge a blocked number using a simple method that is easy for the average subscriber to understand. The Commission also encourages providers to quickly resolve the matter so subscribers making legitimate calls may resume doing so speedily.

FCC Releases Internet Access Services Report and Voice Telephone Services Report The Wireline Competition Bureau (WCB) of the FCC issued its Internet Access Services Report on February 7, 2018, providing information on internet access connections, as defined as those over 200 kilobits per second (kbps) in at least one direction, in the United States as of December 31, • TMA Dispatch | 33

REGULATORY UPDATE 2016. According to the report, “the total number of Internet connections increased by about 6% between December 2015 and December 2016 to 376 million.” Further, “[m]ost of the growth in total Internet connections is attributable to increased mobile Internet access subscribership. The number of mobile Internet connections increased 7 % year-over-year to 270 million in December 2016, while the number of fixed connections grew to 106 million up about 3% from December 2015.”

The WCB also issued its Voice Telephone Services Report, providing information on telephone services as of December 31, 2016. According to the report, “[i]n December 2016, there were 58 million end-user switched access lines in service, 63 million interconnected VoIP subscriptions, and 341million mobile subscriptions in the United States, or 463 million retail voice telephone service connections in total.” Further, over the three-year period ending in December 2016,

“interconnected VoIP subscriptions increased at a compound annual growth rate of 10%, mobile voice subscriptions increased at a compound annual growth rate of 3%, and retail switched access lines declined at 12% percent.” John Prendergast, Sal Taillefer, Benjamin H. Dickens, Jr., and Mary J. Sisak are attorneys with the law firm of Blooston, Mordkofsky, Dickens, Duffy & Prendergast in Washington, DC. For more information, call 202-659-0830 or visit

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34 | TMA Dispatch •

Be sure to check out the ESX 2018 Education Preview bundled with this issue of Dispatch. Premium registration is just $199 through April 21. TMA committees, board and membership meetings are June 1819; education and other events are June 19-22. Make your plans now for Nashville!

Spring 2018

Monitoring Center Operator Level 1 Training Graduates First Last Colton Abbott Seiuli Abbott Chakor Abdi Erica Abramson Jade Acosta Robin Adamson Maureen Vanessa Agüero Alfaro Jonathan Aguilar Fartun Ahmed Kyle Alford Brandy Amos Gail Anderson Gustabo Andrade Holly Andrew Zulema Araujo Alyssa Artz Mike Assadi Weston Atkinson Pierre Autate Aaron Avery Kelby Bachman Joseph Baio Ken Baker Tamu Baldwin Lisa Balfour Shelby Ball Chrystal Ricky Bandusha Alvaro Barillas Roger Barker Brian Barlow Abigail Beauregard Rachel Becker Pamela Bennett Andrew Blackwell Jazmin Blair Stephanie Blystone Justin Boehmer Christie Boelter Tatiana Bonilla Nykeidra Bonner Cassandra Bonnet Brady Borlace Jeffrey Borrelli Pierrette Bourgjoly Hayley Bowman Allen Boyd Kaelyn Bradley Buckner Braiden Kodi Breitenstein Jacob “JJ” Brewer Christopher Brewster Samuel Broadbent Jordan Brodie Laura Brooks Pe’lar Brown Percy Brown Sonji Brown Amanda Brunk Brittney Brunner Jamal Bryan Adrianne Buckles Alexander Burleson Deliz Byrd Rachel Cambria Kim Cankar Emily Cardon Chris Cardwell Lukas Carpio-Cyr Patrick Cason Dario Castillo Ana Castine Brandon Cepeda Deyanira Cerdas Calvo Brittany Chandler Karla Chandler

Company Avantguard Monitoring Centers Vivint, Inc. Brink’s Canada Limited (CA) Securitas Electronic Security Security Partners Securitas Electronic Security G4S (CR) Vivint, Inc. Vivint, Inc Federal Response Center, Inc. Paladin Technologies (CA) UAS Security Partners Vivint, Inc. Security Partners VRI ADT Canada Inc. / Reliance Protectron (CA) Avantguard Monitoring Centers ADT Canada Inc. / Reliance Protectron (CA) Affiliated Monitoring Security Equipment Inc Paragon Systems Inc. Security Central Inc. Affiliated Monitoring ADT Canada Inc. / Reliance Protectron (CA) Peak Alarm Company ADT Canada Inc. / Reliance Protectron (CA) Avantguard Monitoring Centers Quinte Kawartha Alarm Systems (CA) The Protection Bureau Northern911 (CA) Deere & Company Affiliated Monitoring U-Haul Co. Alarm Center Monitronics International Quick Response Monitoring Vector WEST WH International Affiliated Monitoring Central Station Inc. ADT Canada Inc. / Reliance Protectron (CA) Vivint, Inc. Redwire ADT Canada Inc. / Reliance Protectron (CA) Avantguard Monitoring Centers Security Partners THRIVE Intelligence Avantguard Monitoring Centers Vivint, Inc. Washington Alarm Northern911 (CA) Avantguard Monitoring Centers Interface Security Systems ADT Canada Inc. / Reliance Protectron (CA) THRIVE Intelligence Vivint, Inc. Kings III of America VRI Bay Alarm ISS Moon Security Services, Inc. Vector WEST Central Security Group Nationwide, Inc. United Monitoring American Burglary & Fire, Inc. Avantguard Monitoring Centers iWatch Communications ADT Canada Inc. / Reliance Protectron (CA) Vector EAST Gresinsa (PA) G4S Secure Integration LLC SecureSafe Solutions ADT Canada Inc. / Reliance Protectron (CA) Security Partners Comporium SMA Solutions Inc

35 | TMA Dispatch •

Graduated 11/27/17 1/22/18 12/17/17 11/10/17 1/29/18 11/1/17 11/1/17 1/23/18 11/13/17 1/31/18 11/9/17 1/29/18 1/2/18 1/31/18 1/23/18 12/13/17 11/30/17 12/1/17 12/4/17 1/10/18 1/31/18 1/19/18 1/26/18 1/24/18 1/24/18 11/2/17 1/26/18 1/3/18 1/9/18 12/28/17 11/25/17 1/10/18 1/17/18 1/31/18 11/13/17 12/12/17 11/29/17 1/18/18 1/2/18 12/22/17 11/28/17 11/15/17 12/26/17 11/21/17 12/6/17 1/27/18 1/3/18 11/7/17 11/15/17 11/19/17 11/23/17 12/1/17 11/7/17 1/26/18 1/3/18 1/28/18 1/31/18 11/13/17 11/29/17 1/31/18 12/24/17 1/24/18 1/12/18 12/30/17 1/5/18 11/29/17 1/12/18 1/15/18 1/15/18 11/8/17 1/24/18 1/30/18 1/31/18 1/26/18 1/22/18

USA and international graduates completed November 1, 2017–January 31, 2018

First Last Company Sondra Charbadze Vivint, Inc. Jonathan Chavarría Murillo G4S (CR) Sarah Chung Vivint, Inc. David Churchwell Central Security Group Nationwide, Inc. Connor Clatterbuck Securitas Electronic Security McKenzie Coddington Monitronics International Caren Coghiel ADT Canada Inc. / Reliance Protectron (CA) Melissa Coker Securitas Electronic Security Ricardo Coleman Affiliated Monitoring Brian Collie National Monitoring Center Christopher Collins Alarm Specialist Corp KaraLynn Collins Securitas Electronic Security David Conn VRI April Cook Avantguard Monitoring Centers Dhaima Cover Affiliated Monitoring Heather Coward Watchlight Corporation Haqiyfah Crawley Affiliated Monitoring Britany Creekbaum VRI Jason Cribbs Security Equipment Inc Melanie Croken Houle Electric (CA) Chanin Cummings Affiliated Monitoring Heather Curfman VRI Phillip Curtis Vivint, Inc. Olivia Daniels Affiliated Monitoring Belinda Darote DGA Security Emanuel Davis United Central Control Nelson Davis Vector EAST Nicole Davis Central Security & Communications Shenikwa Davis Security Solutions Inc. Jean Davison Washington Alarm Erica Day Central Security Group Nationwide, Inc. Abel De La Paz Alarm Specialist Corp Jago De Piano Vivint, Inc. Jacqueline DeFranco Central Security Group Nationwide, Inc. Capricia Demps Monitronics International Loveneet Dhillon ADT Canada Inc. / Reliance Protectron (CA) Cassandra Dixon Avantguard Monitoring Centers Josue Dominguez United Central Control Debra Dominski Johnson Controls Azuree Dority United Central Control Ian Dubbert ISS Andy Dudley Washington Alarm Valerie Dumornay Affiliated Monitoring Ryan Duran ISS Aaron Eaton THRIVE Intelligence Jeanina Edwards Affiliated Monitoring Randy Eid VRI Amna Ejaz Primary Response, Inc. (CA) Joshua Elkins Vivint, Inc. Meghann Elliott Wegmans Asset Protection Besong Enow Affiliated Monitoring Darien Ervin Avantguard Monitoring Centers Elvira Espinoza Universal Protection Service Elisha Evans Paragon Systems Inc. Kayla Evans Monitronics International Olufunke Fatoye ADT Canada Inc. / Reliance Protectron (CA) Jared Faux Vivint, Inc. Kate Fedoseeva ADT Canada Inc. / Reliance Protectron (CA) Clara Fenk Life Safety Monitoring, LLC Gabriel Ferdinand WM Security Services, Inc Angie Fernandez Interface Security Jasmine Finch Watchlight Corporation Sharon Flannery Vancouver Fire & Security (CA) Mickie Floyd COPS Monitoring - Maryland Michael Fordham Center for Domestic Preparedness Kiara Fountain Monitronics International Erica Franklin Life Safety Monitoring, LLC Scarlett Frias Interface Security Jasmine Fullman Affiliated Monitoring Rene Gabiro Brink’s Canada Limited (CA) Germán Gilmer Galarza Vasquez Asociación de Bancos del Perú (PE) Kyle Gallic Security Central Inc. Vanessa Paola Gallo More Asociación de Bancos del Perú (PE) Jack Gehres Holmes Security Systems Camsley Georges ADT Canada Inc. / Reliance Protectron (CA)

Graduated 1/31/18 11/1/17 11/15/17 1/4/18 11/10/17 1/22/18 1/24/18 11/20/17 1/18/18 11/29/17 11/29/17 1/11/18 12/13/17 12/8/17 1/24/18 11/15/17 1/24/18 11/13/17 1/29/18 1/8/18 1/2/18 11/13/17 11/19/17 1/24/18 11/7/17 11/5/17 1/2/18 12/22/17 11/22/17 11/21/17 1/9/18 11/30/17 1/16/18 12/18/17 1/18/18 1/31/18 11/27/17 12/21/17 1/31/18 1/9/18 11/8/17 11/18/17 1/9/18 1/4/18 1/3/18 1/24/18 1/25/18 11/14/17 11/15/17 12/3/17 1/25/18 12/7/17 11/18/17 1/10/18 1/22/18 1/25/18 11/5/17 1/13/18 11/1/17 1/29/18 12/26/17 11/22/17 1/30/18 1/2/18 1/11/18 1/30/18 12/4/17 12/1/17 1/10/18 11/30/17 11/8/17 1/26/18 11/4/17 11/9/17 11/29/17

Spring 2018


First Last Company Leins Georges Affiliated Monitoring Christina Gill Security Solutions Inc. Cierra Gilliam Vivint, Inc. Shelley Gillingham ADT Canada Inc. / Reliance Protectron (CA) Amanda Gilmore CenturyTel Security Systems Donovan Gilmore Affiliated Monitoring John Godsey Dynamark Monitoring Darlene Gogol ADT Canada Inc. / Reliance Protectron (CA) Tanya Gold ADT Canada Inc. / Reliance Protectron (CA) Frances Gonzalez Watchlight Corporation Dawn Gray Affiliated Monitoring Kisha Gray Western Alarm Services, Inc. Jennifer Green ISS Lisa Greenleaf AZ Security Control Cliff Grove National Monitoring Center Tyler Grow Avantguard Monitoring Centers Loretta Grubb ADT Canada Inc. / Reliance Protectron (CA) Casey Guest Quinte Kawartha Alarm Systems (CA) Dona Aicha Gueye ADT Canada Inc. / Reliance Protectron (CA) Brittany Guilliee Bay Alarm Brittany Haase Washington Alarm Rykeem Hackkett Affiliated Monitoring Shenequia Hale Central Monitoring Services Zachary Hale Avantguard Monitoring Centers Christion Hardy Central Security Group Nationwide, Inc. Samantha Harmon ISS Constance Harmond Affiliated Monitoring Natalie Harris Quick Response Monitoring Shannon Hart Washington Alarm Savannah Harter Holmes Electric Security Systems, Inc., William Hartman Vector WEST Bill Hartnett Life Safety Monitoring, LLC Zainab Haruna Affiliated Monitoring Hedaya Hassan Vancouver Fire & Security (CA) Muna Hassan Vivint, Inc. Payton Hatcher WH International Morgan Hatley Avantguard Monitoring Centers Brittany Hawkins Watchlight Corporation Michael Hayes Avantguard Monitoring Centers Maloni Heimuli Vivint, Inc. Brian Helms Universal Monitoring Daphne Hemmerick VRI Tiffany Henry Affiliated Monitoring Juan Carlos Hernandez Paredes Asociación de Bancos del Perú (PE) Elizabeth Hill Central Security Group Nationwide, Inc. Patrick Houston National Monitoring Center Nathan Hughes Avantguard Monitoring Centers Heather Humphrey Central Security Group Nationwide, Inc. Tanner Hutchens Vivint, Inc. Heather Hutchins Central Security Group Nationwide, Inc. Jordan Hyatt Vivint, Inc. Virginia Hyatt Holmes Electric Security Systems, Inc., Alysha Ifill Affiliated Monitoring Laura Irio Arce G4S (CR) Davis Jackson Vivint, Inc. Devonte Jackson United Central Control Booth Jacob Avantguard Monitoring Centers Wendy Jacobs Towne Monitoring Service Dillon Jacobsen Vivint, Inc. Michael James Interface Security Senna Jasim Life Safety Monitoring, LLC Aaron Jasson Affiliated Monitoring Sandra Jauregui Yataco Asociación de Bancos del Perú (PE) Brett Jenkins Interface Security Devin Jenkins VRI Delia Jimenez United Central Control Ronald Jiménez Soto G4S (CR) Ibzan Jiwanmall Vector EAST Coriana Johnson Security Partners Kevin Johnson Supreme Security Systems Kristy Johnson Central Security Group Nationwide, Inc. Taylor Johnson Affiliated Monitoring Titanisha Johnson Securitas Electronic Security Tom Johnson Valued Relationships Inc. Rosa Johnson-Peaks Affiliated Monitoring Vaneshia Jolly Securitas Electronic Security Cressa Jones Vivint, Inc. Evan Jones Avantguard Monitoring Centers Jamie Jones Watchlight Corporation Lara Jones Avantguard Monitoring Centers Ronald Juarez Castro Banco Central de Costa Rica (CR) Nixon Kali Tech Systems Inc

36 | TMA Dispatch •

Graduated 1/2/18 11/22/17 11/1/17 1/12/18 1/18/18 1/10/18 12/4/17 1/23/18 1/29/18 11/16/17 1/19/18 11/11/17 1/22/18 11/8/17 11/29/17 11/17/17 1/29/18 1/25/18 11/17/17 11/9/17 11/16/17 1/24/18 11/28/17 12/13/17 11/26/17 11/1/17 1/10/18 12/13/17 11/18/17 11/6/17 12/27/17 11/18/17 1/24/18 1/25/18 11/11/17 1/18/18 12/7/17 11/15/17 12/4/17 11/17/17 1/25/18 11/30/17 1/18/18 11/5/17 1/2/18 1/19/18 11/29/17 1/30/18 1/17/18 1/9/18 11/15/17 11/3/17 1/2/18 11/1/17 1/23/18 1/2/18 11/8/17 1/17/18 12/2/17 1/28/18 12/21/17 1/10/18 12/31/17 12/25/17 12/29/17 1/8/18 11/2/17 11/22/17 1/25/18 1/4/18 12/20/17 1/10/18 11/2/17 1/24/18 1/18/18 1/27/18 11/18/17 12/6/17 11/16/17 11/7/17 12/13/17 1/27/18

First Last Kayla Kashdan Felicia Keal Tricia Kessler Tugba Kilic Matthew Kinas Melissa Knappenberger Adam Knight Timothy Lacy Jr. Punhal Lakhani Joshua Landfear Krystal Larsen Ari Larson Ryan Larson Joshua Lasco Luke Lauziere Megan Lear Rebekah Lee Dalinda Lee Hyresa Lett Janae Lewis Salvito Licavoli Joseph Lilly Megan Little Quadrea Little Megan Liufau Shelby Lloyd Marshawn London Joanna Lopez Jonathan Lovstedt Kristina Manes Jerry Mangum Christine Martin Sarah Martin Dan Martinez Vincent Martinez Yolanda Matthews Patrick Matz Anthony Maynard Erick Víctor Jr. Mazzini Zavala Stephanie McColgan Danesha McCarthy Nadine McComiskey Kelley McCulla Marlena McDade Meghan McGann Dexter McKinney Jackie McLean Danielle McLeish Di’Amary McMahon Grady Medcalf Carmen Medina Renzel Mehlhoff Rafael Melgar Jhonatan Mendoza Valdez Kaitlyn Mendyk Joseph Metras Allan David Meza Quesada Jenny Michel Tamara Michel Aaron Miles Jasmine Miller Katlyn Miller Stephen Miller Taylor Mills Asmita Mitchelle Heidi Montero Alberto Montes Darshan Montgomery Jenine Montgomery Deja Moore Emily Moore Kristen Moralez Cedric Moses Christopher Mosqueda Raziya Muhammad Phillip Mullinax Misona Murry Samuel Nadasky Charles Nagelvoort Jennie Narro Kenneth Naylor Derick Newbold

Company Towne Monitoring Service Affiliated Monitoring VRI Affiliated Monitoring Vivint, Inc. AZ Security Control Securitas Electronic Security ISS Vivint, Inc. AZ Security Control Avantguard Monitoring Centers Centra-Larm Monitoring, Inc. Paragon Systems Inc. Johnson Controls G4S Secure Integration LLC Avantguard Monitoring Centers Vivint, Inc. Washington Alarm Affiliated Monitoring Avantguard Monitoring Centers Security Central Inc. Security Partners VRI Affiliated Monitoring Vivint, Inc. Central Security Group Nationwide, Inc. Kings III of America VRI Avantguard Monitoring Centers WH International Washington Alarm UAS FE Moran Johnson Controls Johnson Controls VRI Vivint, Inc. VRI Asociación de Bancos del Perú (PE) ADT Canada Inc. / Reliance Protectron (CA) CenturyTel Security Systems Centra-Larm Monitoring, Inc. Safe Systems Watchlight Corporation Metrodial Corporation THRIVE Intelligence Holmes Electric Security Systems, Inc., Northern911 (CA) Kings III of America Time Warner Security Universal Monitoring Washington Alarm ADT Canada Inc. / Reliance Protectron (CA) Asociación de Bancos del Perú (PE) United Monitoring Total Monitoring Service BCCR (CR) Affiliated Monitoring Supreme Security Systems Security Alarm Corporation Affiliated Monitoring American Burglary & Fire, Inc. Centra-Larm Monitoring, Inc. Avantguard Monitoring Centers Affiliated Monitoring Affiliated Monitoring Interface Security Houle Electric (CA) Valley Security & Alarm Securitas Electronic Security VRI Engineered Protection Systems, Inc. THRIVE Intelligence Avantguard Monitoring Centers DGA Security Center for Domestic Preparedness Securitas Electronic Security Affiliated Monitoring Paragon Systems Inc. Western Alarm Services, Inc. Holmes Electric Security Systems, Inc., Avantguard Monitoring Centers

Graduated 1/26/18 1/2/18 11/29/17 1/18/18 12/9/17 11/6/17 11/20/17 1/6/18 11/5/17 11/22/17 12/6/17 1/29/18 1/9/18 12/28/17 1/12/18 11/7/17 1/25/18 11/17/17 1/18/18 12/6/17 1/30/18 1/17/18 11/13/17 1/3/18 1/28/18 1/5/18 11/20/17 11/13/17 12/7/17 12/22/17 11/21/17 12/22/17 1/17/18 12/20/17 12/6/17 11/29/17 11/15/17 11/30/17 1/1/18 12/7/17 11/28/17 12/13/17 1/19/18 11/17/17 1/27/18 11/7/17 11/8/17 11/25/17 1/31/18 1/2/18 1/31/18 11/20/17 1/23/18 11/26/17 12/28/17 11/9/17 12/1/17 1/25/18 12/23/17 12/29/17 1/10/18 11/14/17 1/29/18 12/11/17 1/10/18 1/9/18 12/16/17 12/24/17 1/2/18 11/20/17 1/24/18 11/10/17 11/28/17 12/13/17 12/28/17 1/11/18 1/12/18 1/2/18 1/9/18 11/10/17 11/8/17 11/7/17

Spring 2018

Spring 2018

Graduated 12/10/17 11/21/17 1/29/18 1/8/18 11/28/17 1/28/18 1/24/18 12/14/17 11/27/17 1/30/18 1/8/18 1/19/18 11/13/17 11/15/17 1/30/18 1/25/18 1/11/18 12/13/17 11/6/17 1/27/18 1/12/18 11/2/17 1/11/18 1/10/18 1/11/18 1/2/18 12/4/17 11/2/17 11/27/17 1/26/18 11/19/17 12/1/17 1/24/18 1/23/18 1/8/18 1/30/18 12/12/17 12/29/17 1/24/18 11/2/17 11/15/17 1/13/18 1/12/18 1/26/18 1/20/18 12/21/17 1/18/18 11/6/17 11/29/17 11/2/17 11/27/17 1/10/18 11/29/17 11/2/17 11/17/17 1/31/18 12/29/17 1/30/18 11/3/17 1/9/18 1/23/18 12/18/17 1/25/18 1/9/18 11/28/17 11/14/17 12/15/17 12/1/17 1/26/18 1/18/18 1/25/18 12/4/17 1/10/18 12/29/17 1/17/18 1/30/18 1/11/18 11/15/17 1/30/18 1/24/18 12/24/17 Graduated

Hannah Stein Alex Stephan Desyrae Stephens Jordan Stewart Angela Stith Gabrielle Stockton Courtney Stradford Hilary Stuckey Logan Summers Jordan Swaluk Minor Sylvester Jean-Claude T. Tshilombo Megan Tabares Ashley Taggart Kaitlyn Thayne Chante Thomas Chantell Thomas Kimberly Thomas Tiffany Thomas Eva Torres Marcella Torres Tina Torres Wendy Totoris David Townsend Ali Didier Traore Carletta Trimble Andrea Tscholl Ronald Tull Laura Valverde Alfaro Tyler Vandrimmelen Cecilia Vasquez Shara-Lee Vassell Karen Vastag Jennifer L. Vega Emmanuel Vermilus Tyler Vickers Christopher Vigneault Antonio Villarreal Tatiana Walker Cassandra Waters Steve Watkins Edward Waugh Amanda Weaver Matt Weaver Richard Weinerman Adrianne White Alexzia Widermyre Chase Wilhelm Christian Willey Aszia Williams Jessica Williams Johnyre Williams Brian Wilson Kallista Wirtz Heather Woodall Brandi Wright Pajai Xiong Melinda Yang Delmy Zelaya

Moon Security Services, Inc. 12/24/17 Johnson Controls 12/22/17 Affiliated Monitoring 1/24/18 Kings III of America 11/14/17 Vector EAST 1/2/18 Vector EAST 12/4/17 Affiliated Monitoring 1/18/18 Watchlight Corporation 11/18/17 Avantguard Monitoring Centers 12/1/17 Houle Electric (CA) 12/8/17 Tech Systems Inc 1/25/18 Brink’s Canada Limited (CA) 11/25/17 Vivint, Inc. 1/23/18 THRIVE Intelligence 1/3/18 Avantguard Monitoring Centers 12/13/17 Paragon Systems Inc. 1/17/18 DGA Security 12/12/17 Kings III of America 11/14/17 Affiliated Monitoring 1/2/18 Washington Alarm 11/22/17 United Central Control 1/1/18 Alarm Specialist Corp 12/1/17 Dispatch Center, LTD 1/24/18 Central Security Group Nationwide, Inc. 1/7/18 ADT Canada Inc. / Reliance Protectron (CA) 12/7/17 Central Security Group Nationwide, Inc. 1/31/18 WH International 1/18/18 Affiliated Monitoring 1/26/18 G4S (CR) 11/10/17 Avantguard Monitoring Centers 11/28/17 Central Security Group Nationwide, Inc. 12/18/17 Affiliated Monitoring 1/18/18 ADT Canada Inc. / Reliance Protectron (CA) 1/22/18 Safeguard Security a Division of SAFE Alarms 11/17/17 ADT Canada Inc. / Reliance Protectron (CA) 11/24/17 Paragon Systems Inc. 1/17/18 Centra-Larm Monitoring, Inc. 1/28/18 THRIVE Intelligence 1/23/18 Watchlight Corporation 11/22/17 Centralink 1/31/18 Central Security Group Nationwide, Inc. 1/16/18 Life Safety Monitoring, LLC 11/27/17 VRI 12/13/17 Valued Relationships Inc. 1/24/18 Vivint, Inc. 11/13/17 Redwire 12/20/17 Monitronics International 11/18/17 Avantguard Monitoring Centers 11/29/17 Deere & Company 1/18/18 Watchlight Corporation 11/15/17 FE Moran 11/14/17 Affiliated Monitoring 1/23/18 Security Central Inc. 1/31/18 AZ Security Control 11/30/17 Alarm Specialist Corp 1/27/18 Monitronics International 1/20/18 Central Security Group Nationwide, Inc. 12/16/17 Vivint, Inc. 11/3/17 Affiliated Monitoring 1/10/18



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First Last Company Isaiah Nieves Alarm Tech Central Services, Inc. David Norris Washington Alarm Joanna Norton Affiliated Monitoring Sharda Nuboer Smart Systems N.V. (AW) Annabell Nunez Avantguard Monitoring Centers Gray NyAsia Tech Systems Inc Corinne Obarski VRI Tim O’Brien Securitas Electronic Security Bosede Ogunleye Vector EAST Ibidapo Omidele ADT Canada Inc. / Reliance Protectron (CA) Olasubomi Ottun ADT Canada Inc. / Reliance Protectron (CA) Jean Outland-Rhodes Affiliated Monitoring Andrew Owens VRI Lisa Owens VRI Jeanine Owusu-Beaman Supreme Security Systems Adam Paquette ADT Canada Inc. / Reliance Protectron (CA) Jessica Paratore First Alarm Tiffany Parker VRI Jovany Pascal ADT Canada Inc. / Reliance Protectron (CA) Jarmond Paul Tech Systems Inc Kevin Payne CenterPoint Technologies Bryan Peace ETC Communications Joann Pearson THRIVE Intelligence Dillian Pemberton Affiliated Monitoring Candice Peoples THRIVE Intelligence Aleah Perez Affiliated Monitoring Illana Perez Interface Security Andrea Perkins Z-Tech Central Pamela Perron Northern911 (CA) Karl Peterson AZ Security Control Laura Pierre Metrodial Corporation David Pigott Vivint, Inc. Elma Pitts Affiliated Monitoring Michael Quero ADT Canada Inc. / Reliance Protectron (CA) Roxana Quintero Sánchez Asociación de Bancos del Perú (PE) Burt Rabuck Security Central Inc. Chelsie Ratcliffe Guardian Alarm Systems Dana Reffner Life Safety Monitoring, LLC Monica Reinhart Vector WEST Yvens Karl Remy ADT Canada Inc. / Reliance Protectron (CA) Joseph Rice Securitas Electronic Security Robert Ridner Paragon Systems Inc. Breyana Riley Grand Central Station Samantha Roan Vivint, Inc. John Robertson Quinte Kawartha Alarm Systems (CA) Robin Robinson Central Security Group Nationwide, Inc. Edward Robles Monitronics International Nikolas Rodgers Redwire Gerdon Rogers Avantguard Monitoring Centers Kayla Rookard Securitas Electronic Security Jérémie Roy ADT Canada Inc. / Reliance Protectron (CA) Priyanka Roy ADT Canada Inc. / Reliance Protectron (CA) Adam Salley Avantguard Monitoring Centers Anna Maria Sample COPS Monitoring - Maryland Bernadine Sanchez Watchlight Corporation Marvin Sanchez Vivint, Inc. Kim Scales Acadian Randine Schmidt-Richards ADT Canada Inc. / Reliance Protectron (CA) Samantha Scott Per Mar Security Services Rachel Scott Brown Affiliated Monitoring Jennifer Serbedzija FE Moran Nathan Setzer THRIVE Intelligence Usha Shahi ADT Canada Inc. / Reliance Protectron (CA) Ryan Shannon Security Partners Austin Sheffey Avantguard Monitoring Centers Alyssa Sheridan Avantguard Monitoring Centers Jessica Sheridan Avantguard Monitoring Centers Kim Shupert VRI Kamryn Siebert Vancouver Fire & Security (CA) Deborah Simmons Affiliated Monitoring David Sindab-Murphy Affiliated Monitoring Kim Sissons Houle Electric (CA) Wykeithia Smalls Affiliated Monitoring Mackenzie Smith VRI Quatebia Smith Affiliated Monitoring Adam Sothen FE Moran Anthony Souza Paragon Systems Inc. Christel Stablein Watchlight Corporation Jennifer Stark ADT Canada Inc. / Reliance Protectron (CA) Nancy Stark ADT Canada Inc. / Reliance Protectron (CA) Byrun Stedmann Houle Electric (CA) First Last Company


Monitoring Center Operator Level 2 Training Graduates First Last Kristen Anderson Teara Austin Gregory Benjamin Amy Birdsley Vivian Bryson Cindy Cadet Courtnee Carrizales Dave Carter Lizbeth Castro Grace Cenat Rick Cleveland Lamar Coleman Crystal Coulson Lorelei Courneyea Thomas Crosby Michelle Cruz James Czermanski April Davis Jenna Fisher Emma Fortune Emily Franzen Josh Gammon Bobby Ghiozzi Charles Godwin Kisha Gray Mai-Lin Haban Ben Hanks Stewart Hise James Hulsey Michael Hupe Natasha Inniss Jeremy Itacy Raymond Jacobs Melissa Jelonek Tatiana Johnson Kimberly Keller Andrew Kemble Oliver Kochendorfer KayDee Kullberg Dominic Lanzillo Melissa Livingstone Michael Martinez Clifton Maxwell

Company Thrivent Financial COPS Monitoring - Maryland COPS Monitoring - Scottsdale Engineered Protection Systems, Inc. Western Alarm Services, Inc. Supreme Security Systems Valley Security & Alarm Vector EAST COPS Monitoring - Scottsdale COPS Monitoring - Boca Raton Thrivent Financial United Monitoring Safe Systems Quinte Kawartha Alarm Systems (CA) Johnson Controls Supreme Security Systems COPS Monitoring - New Jersey United Monitoring COPS Monitoring - New Jersey COPS Monitoring - Maryland COPS Monitoring - New Jersey ADS Security L.P. American Alarm & Communications, Inc. ADS Security L.P. Western Alarm Services, Inc. Valley Security & Alarm Thrivent Financial Walden Security ADS Security L.P. COPS Monitoring - Scottsdale Global Tech Systems Ltd (BS) COPS Monitoring - Boca Raton COPS Monitoring - New Jersey Security ONE Alarms (CA) Valley Security & Alarm Security Technologies COPS Monitoring - New Jersey Paladin Security Group (CA) COPS Monitoring - Scottsdale Paladin Security Group (CA) Sentry Watch Inc Supreme Security Systems UAS

Graduated 11/21/17 11/10/17 12/6/17 12/15/17 11/11/17 1/30/18 11/5/17 1/25/18 1/16/18 11/5/17 12/26/17 11/16/17 1/1/18 1/11/18 1/25/18 1/4/18 12/23/17 11/15/17 1/20/18 11/2/17 1/15/18 1/29/18 12/22/17 1/22/18 1/8/18 11/9/17 11/13/17 11/9/17 1/23/18 11/29/17 12/31/17 12/4/17 12/11/17 12/5/17 12/6/17 12/9/17 1/16/18 12/5/17 11/11/17 11/30/17 12/26/17 1/8/18 12/13/17

USA and international graduates completed November 1, 2017–January 31, 2018

First Last Company Tanezia McAdams COPS Monitoring - New Jersey Jessica McMillen COPS Monitoring - Scottsdale Joel Methany Turner Security Systems Aaron Miles Security Alarm Corporation Valencia Miller Time Warner Security Daelynne Montegrosso-Arnett COPS Monitoring - Scottsdale Brook Mounts COPS Monitoring - New Jersey Jennie Narro Western Alarm Services, Inc. Britni Nelson COPS Monitoring - New Jersey Shaun Orr Paladin Security Group (CA) Tiffany Patterson COPS Monitoring - Boca Raton Luis Perez COPS Monitoring - Boca Raton Jason Peterson Thrivent Financial Sam Pfeiffer COPS Monitoring - Maryland Jovan Pinkett COPS Monitoring - New Jersey Rebecca Plummer COPS Monitoring - Scottsdale Jordan Read ADS Security L.P. Erik Redeker American Burglary & Fire, Inc. Zach Reyes Safe Systems Evelyn Reynolds Per Mar Security Services Daniel Rosen Alarm Specialist Corp Liz Ruiz COPS Monitoring - Maryland Christine Russo Electronix Systems CSA, Inc. Chante Saunders Global Tech Systems Ltd (BS) Jaqueline Simeus COPS Monitoring - Boca Raton Kim Sissons Houle Electric (CA) Stacy Sizemore Safe Systems Owen Skinner COPS Monitoring - New Jersey Stephen Slimm COPS Monitoring - New Jersey Shane Slimmon Quinte Kawartha Alarm Systems (CA) Katelyn Smith Doyle Security Danielle Speck COPS Monitoring - Boca Raton Joann St Jean COPS Monitoring - Boca Raton Rena Takhtalian Western Alarm Services, Inc. Jesse Timm Thrivent Financial Hilary Trevino COPS Monitoring - Texas Angelique Troyer Paladin Security Group (CA) Caitlyn Walker COPS Monitoring - New Jersey Robert Walsh UAS Edward Waugh Life Safety Monitoring, LLC Lisa Winton American Alarm & Communications, Inc.

Graduated 12/31/17 1/20/18 1/16/18 12/30/17 11/1/17 11/27/17 1/17/18 11/13/17 11/20/17 11/30/17 1/19/18 12/6/17 11/22/17 11/13/17 12/20/17 11/12/17 1/25/18 12/16/17 1/4/18 12/23/17 11/29/17 11/9/17 1/2/18 1/4/18 1/18/18 1/3/18 11/4/17 11/24/17 12/6/17 1/9/18 1/29/18 12/27/17 12/5/17 11/20/17 11/21/17 1/26/18 11/17/17 1/29/18 12/19/17 12/11/17 12/25/17

Spring 2018 Advertising Index The Monitoring Association thanks the following advertisers for their generous support

Altronix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Bold Technologies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Central Insurance Agency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 CSS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 DICE Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 DICE Corporation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 DMP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

DSC/Sur-Gard. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 ESX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20-21 Honeywell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 MAS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 NAPCO. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 Perennial Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

The TMA Dispatch is published quarterly by The Monitoring Association (TMA). Send address changes to TMA, 8150 Leesburg Pike, Suite 700, Vienna, VA 22182 or to Subscription policy: Individual subscriptions are available without charge to TMA members. Back issues of the Dispatch are obtainable for $10, if available. TMA does not provide legal advice, business advice or any other kind of advice that should be relied upon in making business decisions, and does not assume and hereby disclaims any liability to any person or company for any loss or damage caused by errors or omissions in the material contained herein, regardless of whether such errors result from negligence, accident, or any other cause whatsoever. Printed in the USA.

38 | TMA Dispatch •

Spring 2018

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Spring 2018 1.800.645.9445 •

TMA Dispatch Spring 2018  
TMA Dispatch Spring 2018