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Customer Success Overview

You’ll be partnered with a Dedicated Customer Success Manager who will help you get the most out of the Instapage platform, acting as a true extension of your team and providing services like:

Personalized Training and Onboarding You’ll get a customized, 1-on-1 onboarding program that includes platform training, landing page migration, regular check-ins, and ongoing design and conversion optimization consulting.

Professional Services Your Customer Success Manager will coordinate with you and our Professional Services team to implement custom functionality. To help Enterprise customers hit the ground running, we’ll build or import your first 10 landing page templates.

Campaign Insights and Optimization Your Instapage Customer Success Manager will work closely with you through regular reviews to continually monitor and benchmark campaign results, set goals, and optimize landing page performance to maximize your ROI.

Priority Customer Support You can reach your Customer Success Manager via private Slack channel, phone, or email for any issues. You’ll also have access to phone support 8 hours a day and live chat 16 hours a day, 5 days a week.

Knowledge Sharing and Best Practice Reviews Take advantage of years of industry-leading insight, guided instruction, and up-to-date best practices from your AdWordscertified Customer Success Manager on topics like landing page optimization, SEM best practices, copywriting, and more.

Early Access to New Features With early access to new features, you’ll be able to beta test our latest industry-leading innovations designed to streamline your campaign creation, and have the opportunity to help shape our product roadmap.

“Instapage is an important part to scaling our AdWords campaigns. The ability to create, A/B test, optimize, and analyze the success of our landing pages has made our team smarter and faster. Now our designers can create an entire campaign without a developer. And our dedicated Customer Success Manager has made a huge impact on our ability to meet our ROI goals.” Chris Briggs — Creative Director at Verizon Digital Media Services

sales@instapage.com


Key Milestones For Your Customer Journey

Month 1

Month 2

Month 3

• Monthly Optimization & Best Practice Reviews

• Monthly Optimization & Best Practice Reviews

Month 6

• Kick Off • Platform Training • Design & Optimization Consultation

• Monthly Optimization & Best Practice Reviews

• KPI/Campaign Review Weekly Check-Ins

Monthly Optimization & Best Practices Reviews

Access to a dedicated Customer Success Manager is part of the Instapage Enterprise solution, a full suite of products, professional services, and customer success. Signing up for the Enterprise plan will also include:

Industry-Leading Builder

Optimization Solution

• Intuitive, pixel-perfect, topranked page builder

• Unlimited A/B testing

Team and Client Management • Secure, private workspaces

• Instablocks™

• Mouse movement, clicks, & scroll depth heatmaps

• 20+ native integrations (Marketo, Salesforce, etc.)

• Dynamic content personalization

• Advanced permissions and privacy

Analytics

Enterprise Security

Professional Services

• Google AdWords and Analytics integrations

• SSO capabilities

• Main domain publishing

• On-premise hosting

• Migration services

• Custom integrations (Heap, Mixpanel, etc.)

• Dedicated servers

• Custom design services

• Enterprise SLA

• Custom integrations

• Lead metadata passthrough

• Direct lead passthrough

• Managed services

• Unlimited SSL certificates

• Optimization services

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• Real-time collaboration

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