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Lost Property


Lost Property

What’s worse than when you get back and you’ve lost a bag, clothes or even jewellery. Well here are some contact details to help you out. Cruise Line Azamara Club Cruises

Process

Contact number

Email Address

Additional Info

Call or email with details

01932 820603

custserv.uk@rccl.com

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Carnival Cruises

Distribution process - must complete a claim form with one of the embarkation representatives. Problem on board - must complete a claim form at the Guest Services Desk.

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guestcare@carnival.com

Please note that a claim form must be completed prior to leaving the terminal. Damage claims made after your arrival home will not be considered. All leftover items recovered on board are forwarded to our Lost & Found Department and kept for 30 days.

Celebrity Cruises

Email with details

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luggagesupport@rccl.com

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Costa Cruises

Email with details

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customerrelations@uk.costa.it

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Cruise & Maritime

Email with details

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paxservices@cruiseandmaritime.com

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Crystal

Email with details

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reservations@cruiseportfolio.co.uk

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Call or email with details

0843 373 0373. This is an answer phone which is checked daily for messages. For luggage left at the terminal in Southampton, call 02380 873 111

lost.prop@carnivalukgroup.com

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Call with details

0800 171 2317

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Fred Olsen

If you lose an item on the ship during your cruise please contact Reception on board. If having returned home you discover that you have not collected all your baggage following disembarkation you should contact the port handlers, on day of return before 2.00pm for Dover & Southampton

01473 292303 Luggage left at the terminal in Southampton or Dover 0238 0873111

customer.relations@fredolsen.co.uk

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Holland America Line

Report any problems to a member of staff, either on board or at the cruise terminal so that you may obtain a damage report. Submitted to your travel insurance company, if you need further assistance then contact the cruise line at the address opposite.

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Passenger Relations Holland America Line Carnival House 100 Harbour Parade Southampton SO15 1ST

Call or email with details

0844 272 8961

uk.sales@hurtigruten.com

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Call Cruise after Travel

0844 871 1611

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MSC

Call with details

0844 561 1955

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NCL

Call or email with details

0208 834 9030

ukguestrelations@ncl.com

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Oceania

Call or email with details

0845 505 1920

infoeu@oceaniacruises.com

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0843 373 0373. This is an answer phone which is checked daily for messages. For luggage left at the terminal in Southampton, call 02380 873 111

lost.prop@carnivalukgroup.com

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Call or email with details

0207 393 1034

lostpropertypullmantur@majortravel. co.uk

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0843 373 0373. This is an answer phone which is checked daily for messages. For luggage left at the terminal in Southampton, call 02380 873 111

lost.prop@carnivalukgroup.com

Please provide as much detail regarding your item as possible.

Call with details

02380 682 280

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Lost luggage from Southampton, contact the port agents - Intercruises on 0207 636 8426 Lost onboard or from a ship not departing from Southampton 01932 834 330

www.royalcaribbean.co.uk/contact-us/ contact-us.aspx

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Seabourn

Email with details

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www.seabourn.com/contactUs/Main. action

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Seadream

Call with details

0800 783 1373

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Call with details

0844 251 0387

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Luggage and personal belongings will be taken off the ship upon guest disembarkation. Under no circumstances will luggage be stored on board without the owner of such luggage being on the vessel.

Cunard Disney

Hurtigruten Island Cruises

P&O Cruises Pullmantur Princess Cruises Regent Royal Caribbean

Silversea

Star Clipper

Call with details

0845 0200 6145

Call or email with details

0844 871 4603

administration@swanhellenic.com

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Call Cruise after Travel

0844 871 1611

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Voyages of Discovery

Call or email with details

0844 488 0872

info@voyagesofdiscovery.com

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Voyages to Antiquity

Call or email with details

01865 302550

reservations@voyagestoantiquity.com

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Email with details

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reservations@cruiseportfolio.co.uk

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Swan Hellenic Thomson

Windstar

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Lost Property