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JUNE 2016

ARE YOU JOINING SCA IN ALICE?

National ConveNTion

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The SCA National ConveNTion – Social Highlights A battery powered future is closer than we think SCA goes global – NZ

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Contents Reports

Chief Executive Officer Kim Henshaw Ph: 02 9492 8252 E: kim.henshaw@stratacommunity.org.au Web: www.stratacommunity.org.au

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CEO’s Report SCA National ConveNTion 2016

SCA National Office Level 1, Suites 101 & 102 845 Pacific Highway Chatswood, NSW 2067

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Features

10 ABN: 57 074 729 007 Contact: PO Box 824 Surfers Paradise QLD 4217 Ph: 1800 222 757 F: 1800 063 151 E: publications@crowtherblayne.com.au Web: www.crowtherblayne.com.au

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President’s Report

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Editor: Jessica McCabe Production Controller: Yvonne Okseniuk Business Development Manager: Trish Riley Sales Manager: Peter Bunn Design Team: Andrew Crabb, Michelle Triana and Danny McGirr

A battery powered future is closer than we think

26

Celebrating 20 years of partnership with strata managers

28

Legislative Review - what to do

30

Why Strata properties need painting budgets

32

The future of meetings

33

The three drivers shaping strata manager’s future

34

State Pages New South Wales

38

Victoria

42

Queensland

48

Western Australia

51

South Australia

53

Australian Capital Territory

54

Tasmania

55

New Zealand chapter

58

Bottom of the map - top of the pack

59

Asbestos Safety

61

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59 National partners

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June 2016

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REPORTS President’s Report

SCA National President’s Message

Numerous innovative ideas born from the Strategy Meeting in Melbourne are set to strengthen the strata industry as a whole.

Erik Adriaanse FCPA National President Strata Community Australia

In the last edition of Inside Strata I informed members about the upcoming Strategy Meeting held in Melbourne in February with the National Board and State and Territory Presidents. Our meeting was specifically centred on revising our statement of purpose, goals and to formulate strategies actions and timelines. A large slice of our time in Melbourne was spent on the plan for a nationwide restructure of SCA to develop a national and singular approach in our dealings with members and the public. The meeting was very positive indeed. Our mission remains; “To lead and provide member services and to be the single voice for the Strata industry.” To achieve our mission, SCA will: 1. Educate and inform all participants within the sector 2. Communicate, share and source knowledge 3. Advocate and lobby to government, the public and other bodies 4. Enhance sector reputation and SCA brand 5. Set and improve standards of professional practices and to govern and manage well. For us to govern and manage well, we do need to restructure to a single entity, we need to have financial stability and we must engage effectively with our sponsors. What I can say is that by the time this issue goes to print there would have been a further meeting with the Transition Committee with representatives from the four states, there would have been a meeting of the CEO’s and GM’s of those states and it is hoped there will be

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a document that spells out the changes, timelines and actions which the Transition Committee would have approved by the end of March. The general feeling towards these changes has been very positive and I anticipate State Boards will pass the case for change at the State AGM’s in the next 9 months. Kim Henshaw, myself and various members from all around the country attended the Tasmanian Forum in Launceston and it was a demonstration that all our members can and should attend conferences in other states and territories. The standard of the conference was very high and we should thank Mike Steele and his team for an excellent job. As I was writing this article I received news from Kim Henshaw that the New Zealand chapter of SCA is now official, and highlights the fact our brand is growing internationally thanks to our ongoing efforts. Further details about this new chapter can be found in an editorial feature in this edition of Inside Strata and I encourage you all to read it. I look forward to seeing everyone at the SCA National conference in Alice Springs. Tom Skiba from CAI is coming all the way from the US to talk about Strata in America and what the future of Strata looks like. We will have delegates from South Africa, New Zealand, Singapore and Malaysia, with the numbers growing quickly from around the Australian States. This one should be a cracker so do make the effort to be there. I especially look forward to the Gala Dinner at Ooraminna at our boots and black tie dinner under the stars.


REPORTS CEO’s Report

SCA National CEO’s Message Business “as usual”

Kim Henshaw Chief Executive Officer Strata Community Australia

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As you will see from President Erik Adriaanse’s report, there is a lot going on in the SCA world, particularly from the perspective of transitioning your association in such a way that we can best serve the industry into the future. And while we are all working hard on that project, I would like to assure all stakeholders that this activity has not been at the expense of our current initiatives. Thus far in 2014 our activities have included; •• A new national accreditation scheme has been drafted by the Professional Standards Committee and approved by your national board. This initiative provides a genuine career pathway for people working in our industry and moves us closer to widespread acceptance of strata management as a profession •• SCA’s Education Advisory Committee has worked closely with our Industry Skills Council to draft new Certificate III, Certificate IV and Diploma courses in Strata Community Management. As I write this message we have received final approval from the AISC for these qualifications and are now working with a number of RTO’s on delivery methods. We expect to make a major announcement about the availability of the courses at the National Convention in Alice Springs in late May. •• A national Code of Conduct for all members is in the final stages of drafting and we expect it to be approved by the national board at their April meeting. A National Disciplinary Committee will then be empanelled to hear any allegations of breaches of the Code.

•• We continue the roll out of SCA’s new, web based Membership Management System. Despite some delays with the customisation of parts of the system to accommodate our unique membership environment we remain confident that the benefits to members and the general public will be substantial. Our 4 smaller Chapters are already up on the system and we are working with the larger states on their deployment schedules •• New Zealand has now joined the SCA family with the first Chapter meeting held in Auckland on 23rd March. Founding members include strata managers, suppliers and lot owner representatives which provides a wide variety of industry inputs to this new Chapter. The Chairs of the Australian Professional Standards and Education Committees will accompany me to a further meeting in Auckland in late April to define accreditation processes and begin the task of contextualising the Australian education resources for use in New Zealand. None of these outcomes would be possible without the dedication and hard work of both the SCA staff and the industry volunteers who sit on the various committees. We are all driven by a common goal of providing the facilities and resources necessary for your state offices and Chapters to deliver the highest level of member services possible. Your feedback on our efforts are always welcome.


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SCA National 2016 ConveNTion 25-27 MAY

ALICE SPRINGS, NT

Are you joining SCA in Alice?

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June 2016


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SCA National ConveNTion 2016 CONVENTION FEATURE SCA National ConveNTion 2016 CONVENTION FEATURE

Things to do: Alice Springs &Welcome surrounds SCA National President’s Message

As President of SCA,remote I take enormous pleasure you to thehistory heart ofcreate Australia. Stunning landscapes, communities andin a welcoming unique pioneering a diverse and exhilarating destination to both explore and absorb.

Home of the SCA National ConveNTion 2016, Alice Springs is widely considered to be the spiritual heart of Australia, with rivers and ranges millions of years old and an ancient Aboriginal culture rich in art and story. Journey to the heart of the landscape and find red desert sands, spinifex dunes, ghost gums,Erik rocky chasms FCPA and diverse Adriaanse wildlife. National President Strata Community Australia

For those who like to get active, the breathtaking Larapinta Trail is a must. Voted by National Geographic as one of the top 20 trekking experiences to be had on the planet, it offers 7 day, overnight and short walking opportunities. Whether you choose to sit back and take in the beautiful scenery through the panoramic windows of The Ghan, fly high above the magnificent MacDonnell Ranges in a hot air balloon, or simply wander out into the great expanse of a spectacular national park, this region has plenty to choose from. 12

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We’ll explore the McDonnell

This year also sees a number of

In Alice Springs, stunning in which create Ranges in Alice Springs and for infrastructure new suppliers at the to Convention, scenery is not just the event. Enjoy which will those travelling thedomain NT after the an outstanding including RMIT University, Uluru too. These authentic be delivering new educational of theconference, outdoors.in Visit the countryour hospitality, iconic locations and sensational courses. RMIT is also sponsoring the Araluen Cultural Precinct in with station style cooking, educational program will create welcome cocktail party atand the Old town, and you’ll encounter an impressive accommodation what I’m sure will be a historic event. Telegraph Station in Alice Springs array of galleries, museums, entertainment. – a place which literally opened up sculptures and sacred sites Our multi million dollar industry the Outback. offering a unique experience At the end of the day relax and grows stronger and bigger every of Aboriginal culture and sample the delights of thiseveryone in year, and soart, do our national I look forward to seeing heritage. and diverse at town. Quirky conventions! Big conventions suchvibrant Alice, especially the Macquarie bars and cafes, restaurants as these need a lot of support Bank blackand tie and boots Gala and much planning. Once again, have some Dotted around town areSo I would with Dinner. stunning views arewe just like to pay special tribute to our of Australia’s best musicians, numerous sites of historical some of the attractions in the who national partners, staff, exhibitors to get everyone significance to the region’s CBD. always Chooseguarantee from outbackand sponsors. Please thank them onto the dance floor. Ross Wilson settler history, including the Old inspired menus featuring emu, personally during your visit. and Angry Anderson, with a Telegraph Station Reserve, crocodile and kangaroo, native top class group of Rock and Roll which marks the town’s fruits and berries, or feast on I’m also delighted to welcome our musicians will belt out some great important role as theguest mid-point from around the world. industry leading speakers, cuisines sounds. of thewho 19th-century telegraph At our closing cocktail party you’ll will motivate and inform. Our line running Adelaide to by enjoyWe anknow outback Australian keynote from speaker, sponsored about the important role Darwin. Join us at our Welcome BCB, Business Futurist Morris culinary thatfeast! families play in supporting your Miselowski equipfor you with work. This is a perfect opportunity Cocktail Party on will 25 May the tools to thrive in our rapidly to thank them, with a fully hosted a night not to be missed, as changing strata industry. partner program, a chance to soak sponsored by RMIT. Our other keynote speaker, Naomi Ooraminna Homestead Simson (RedBallon founder, and is theshark homeon ofchannel our Black10’s TieThe Shark and Boots Gala Dinner, as Tank) will motivate your passion for sponsored byshe Macquarie Bank. strata as shares the business This family owned advice on whatoutback made her win the Ernst and Young Entrepreneur Central Australian cattle station of the Year award in 2011. offers a unique and comfortable

up the mystery and the beauty of the Outback, and a welcome break.

As a bonus, travel to Uluru to see the Field of Light installation, and make sure you bring your camera along. We’re in for a wonderful few days.


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SCA National 2016 ConveNTion 25-27 MAY

ALICE SPRINGS, NT

UnconveNTional program WEDNESDAY, 25 MAY Time

Session

Location

2:00pm

Registration

Lasseters Hotel - Reception

Coaches pick up at 5:30pm

Welcome Cocktail Party Dress code: Territory Rig & enclosed footwear recommended Men: Trousers, long sleeved-shirt l Ladies: Day dress/after five

The Old Telegraph Station

Sponsor

THURSDAY, 26 MAY Time

Session

Location

8:00am

Registration

Foyer Alice Springs Convention Centre

9:00am

Official opening of the SCA National ConveNTion 2016 Erik Adriaanse, SCA and Angela Pippos, MC

MacDonnell Room Alice Springs Convention Centre

9:10am

Welcome to country Rosalie (Kumalie) Riley

MacDonnell Room Alice Springs Convention Centre

9:15am

The ultimate cheat sheet to your future Keynote: Morris Miselowski, Business Futurist

MacDonnell Room Alice Springs Convention Centre

10:15am

Morning tea & Networking

Alice Springs Convention Centre

10:45am

SCA update Kim Henshaw, Strata Community Australia

MacDonnell Room Alice Springs Convention Centre

11:00am

Capturing the moment: Motivation, persistence and achievement Michael Coyne, Photographer

MacDonnell Room Alice Springs Convention Centre

12:00pm

Convention lunch & Networking

Alice Springs Convention Centre

Breakout 3 - Improving business performance: are we any different? Colin Grace, Grace Lawyers

Ellery Room A Alice Springs Convention Centre

Breakout 2 - Trends & tips, the strata benchmarking survey Tim McKenzie, Macquarie Bank

Ellery Room B Alice Springs Convention Centre

1:30pm

2:15pm

Alice Springs Convention Centre

Afternoon tea & Networking Breakout 3 - Cyber security Daniel Borin, StrataMax and Timothy Strachan, TPG

Ellery Room A Alice Springs Convention Centre

Breakout 4 - Managing Contractors Tim Petersen, Higgins Coatings

Ellery Room B Alice Springs Convention Centre

3:30pm

Panel discussion (delegate suggestions)

MacDonnell Room Alice Springs Convention Centre

4:30pm

Wrap-up & Gala Dinner details Kim Henshaw, Strata Community Australia

MacDonnell Room Alice Springs Convention Centre

Coaches pick up at 6:30pm

Convention Gala Dinner - Boots & Black Tie Dress code: Territory Formal & enclosed footwear recommended Gentlemen & ladies: Formal waist up, informal waist down

Ooraminna Homestead

2:45pm

Page 1 of 2

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Sponsor


FRIDAY, 27 MAY FRIDAY, 27 MAY Time Session Time

9:00am

9:00am 9:15am 9:15am 10:15am 10:15am 10:45am 10:45am 11:00am 11:00am 11.30am 11.30am 12:00pm 12:00pm

1:30pm 1:30pm

2:15pm 2:15pm

2:45pm 2:45pm

3:30pm- 4:30pm 3:30pm- 4:30pm

Location

Session

Sponsor

Location

Welcome and exclusive gala dinner snapshot Angela Pippos, MC Welcome and exclusive gala dinner snapshot Angela Pippos, MC you love Keynote: Live what

Naomi Simson, Red Balloon Founding Director, entrepreneur Keynote: Live what you love and 'shark' on the 'Shark Tank Naomi Simson, Red Balloon Founding Director, entrepreneur and 'shark' on the 'Shark Tank Morning tea & Networking

MacDonnell Room Alice Springs Convention Centre MacDonnell Room Alice Springs Convention Centre MacDonnell Room Alice Springs Convention Centre MacDonnell Room Alice Springs Convention Centre

Sponsor

Alice Springs Convention Centre Alice Springs Convention Centre

Morning tea & Networking Education update Kim Henshaw Education update Kim Henshaw Future Proof your business Bobby Lehane, CHU Strata Insurance Future Proof your business Bobby Lehane, CHU Strata Insurance Community Next: 2020 and Beyond Tom Skiba, Community Associations Institute (USA) Community Next: 2020 and Beyond Tom Skiba, Community Associations Institute (USA)

MacDonnell Room Alice Springs Convention Centre MacDonnell Room Alice Springs Convention Centre MacDonnell Room Alice Springs Convention Centre MacDonnell Room Alice Springs Convention Centre MacDonnell Room Alice Springs Convention Centre MacDonnell Room Alice Springs Convention Centre

Convention lunch & Networking

Alice Springs Convention Centre Alice Springs Convention Centre

Convention lunch & Networking Breakout 1 - Cyber security Daniel Borin, StrataMax and Timothy Strachan, TPG Breakout 1 - Cyber security Daniel Borin, StrataMax and Timothy Strachan, TPG Breakout 2 - Managing contractors Tim Petersen, Higgins Coatings Breakout 2 - Managing contractors Tim Petersen, Higgins Coatings

Ellery Room A Alice Springs Convention Centre Ellery Room A Alice Springs Convention Centre Ellery Room B Alice Springs Convention Centre Ellery Room B Alice Springs Convention Centre

Afternoon tea & Networking

Alice Springs Convention Centre Alice Springs Convention Centre

Afternoon tea & Networking

Breakout 3 - Improving business performance – are we any different? Ellery Room A Alice Springs Convention Centre Colin Grace, Grace Lawyers Breakout 3 - Improving business performance – are we any different? Ellery Room A Alice Springs Convention Centre Colin Grace, Grace Lawyers Breakout 4 - Trends & tips, the strata benchmarking survey Ellery Room B Tim McKenzie, Macquarie Bank Alice Springs Convention Centre Breakout 4 - Trends & tips, the strata benchmarking survey Ellery Room B Tim McKenzie, Macquarie Bank Alice Springs Convention Centre Panel discussion (delegate suggestions) MacDonnell Room and Trade booths prize draws Alice Springs Convention Centre Panel discussion (delegate suggestions) MacDonnell Room and Trade booths prize draws Alice Springs Convention Centre Closing cocktail party

Coaches Simpsons Gap Dress code: Territory Rig & enclosed footwear recommended pick up at 5:30pm Closing cocktail party Coaches Men: Trousers, long sleeved-shirt l Ladies: Day dress/after five Simpsons Gap Dress code: Territory Rig & enclosed footwear recommended pick up at 5:30pm Men: Trousers, long sleeved-shirt l Ladies: Day dress/after five SCA would like to thank the National Events Committee for their work on the SCA National Convention: Andrea Celofiga, Sarah Cha, Bill Coles, Erik Adriaanse, Erin Gillin, Kim Henshaw, Andrew Chambers, Matthew Amber, Peter Berney and Stephen Raff. SCA would like to thank the National Events Committee for their work on the SCA National Convention: note this program is subject to change - correct at 11/04/16 Andrea Celofiga, Sarah Cha, Bill Coles,Please Erik Adriaanse, Erin Gillin, Kim Henshaw, Andrew Chambers, Matthew Amber, Peter Berney and Stephen Raff. Please note this program is subject to change - correct at 11/04/16 Page 2 of 2 Page 2 of 2

See you in Alice

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June 2016

INSIDE STRATA

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June 2016

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23/07/2015 11:41 am


SCA National ConveNTion 2016 CONVENTION FEATURE

SCA National ConveNTion 2016 CONVENTION FEATURE

Speakers

Morris Miselowski Naomi Simson, RedBalloon The Ultimate Cheat Sheet Live What You Love to your Future Naomi started her “No one – not even the entrepreneurial journey with biggest and most established RedBalloon in 2001 from her corporations, are safe, and front room with just $25,000 we’re all just one innovation or and a second-hand computer technology away from becoming - it is now considered one of irrelevant or even worse, extinct”. Australia’s online business As our keynote sponsored by success stories. In her keynote BCB, Morris is the full-stack session, Naomi will help you Business Futurist possessing a discover your passion for strata powerful combination of skills that and help you learn how to have for the past three decades identify when you’re doing your made him the one to watch when best work. She’ll help change it comes to future-proofing your your way of thinking and lead Stunning landscapes, remoteyou communities and a unique pioneering history create a business. to play a bigger game.

Things to do: Alice Springs & surrounds

diverse and exhilarating destination to both explore and absorb. Tom Skiba; Community

Associations Institute Home of the SCA National In Alice Springs, stunning Next: ConveNTion 2016, Alice Springs Community scenery is not just the domain Beyond Visit the s widely considered to be the 2020 of and the outdoors. Tom is our international guest piritual heart of Australia, speaker Araluen Cultural Precinct in who is a senior with rivers and ranges millions association town, and you’llwith encounter an executive of years old and an ancient array of galleries, over 23 years’ experiencemuseums, with not-for-profit and sites Aboriginal culture rich in art and working sculptures and sacred governmental organisations. tory. Journey to the heart of the offering a unique experience he will ask what andscape and find red desert In his ofsession Aboriginal art, culture and do we really know about the ands, spinifex dunes, ghost heritage. challenges and opportunities gums, rocky chasms and diverse that wait our association in the nextDotted 20 years. He’ll explore wildlife. around townthe are findings from CAI’s initiative, numerous sites of historical Next. to the region’s For those who like to get active, Community significance he breathtaking Larapinta Trail settler history, including the Old s a must. Voted by National Telegraph Station Reserve, Bobby Lehane, CHU Strata Futurethe Proof Geographic as one of the top 20 Insurance, which marks town’s Businessrole as the mid-point rekking experiences to be Your important last 12 months, CHU had on the planet, it offers 7 Overofthe the 19th-century telegraph has a communication campaign day, overnight and short walking based lineonrunning from Adelaide to assisting the Strata opportunities. Whether you Darwin. Join us at our Welcome Industry with the issues hoose to sit back and take in Cocktail Party on 25 May for around the Digital Disruptions impacting, not only the Strata he beautiful scenery through a night not to be missed, as Industry but all industries. he panoramic windows of sponsored by RMIT. The Ghan, fly high above the From the work CHU does, Bobby will provide Homestead you with magnificent MacDonnell Ooraminna a simple outline of steps you Ranges in a hot air balloon, or canistake thetohome of our Black Tie develop a Digital imply wander out into the great Strategy and Boots Gala Dinner, as for your business. expanse of a spectacular national sponsored by Macquarie Bank. park, this region has plenty to This family owned outback hoose from. Central Australian cattle station offers a unique and comfortable 18

INSIDE STRATA

June 2016

Michael Coyne

infrastructure in which create Capturing theto Moment: Motivation, and an outstanding event. Persistence Enjoy Achievement authentic country hospitality, Michael Coyne has worked as with station style cooking, an international photographer impressivefor accommodation and wars, over 30 years, covering entertainment. revolutions, famine, natural disasters and other international

At the end events of theHis dayphotographs relax and have featured in numerous prestigious sample the delights of this publications including Time, Life, vibrant andthe diverse town. Quirky New York Times, Newsweek bars and cafes, and restaurants and National Geographic. with stunning views are just some of the attractions in the CBD. Choose from outbackinspired menus featuring emu, Daniel Borin; StrataMax crocodile and kangaroo, native Cyber Security fruits and berries, or feast on Cyber Crime is forecast to cost cuisines from the the around world over $2world. Trillion by 2019. At our closing cocktail party you’llfor all This is a serious concern enjoy an outback Australian business and a problem everyone should understand. Daniel and culinary feast! Tim are here to take the mystery and intrigue out of this topic and make it real and relevant to your business today.


Celebrating 20 years of partnerships with Strata Managers 1996 – 2016

Protecting

communities

ASK YOUR STRATA MANAGER OR CONTACT US TODAY:

NEW SOUTH WALES

VICTORIA

Stephane Pouzet T: 02 8045 8500

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SCA National ConveNTion 2016 CONVENTION FEATURE

SCA National ConveNTion 2016 CONVENTION FEATURE

Speakers

Colin Grace, Grace Lawyers Angela Pippos Improving Business Master of Ceremonies Performance: Are We Any Everything Angela Pippos does Different? she does with passion and flair. This session will look at why Whether in front of the camera, we do what we do. How do we a radio microphone or a live improve our bottom line, review audience, Angela is always what we do and how we do entertaining. A journalist, TV it. Colin will share his insights presenter, radio personality into where he came from, what and author - Angela does it all strategies they put in place and she’s going to keep you as a business and then apply entertained throughout our Alice those same strategies across Springs ConveNTion. the strata and community industry from managers, service providers and working Stunning landscapes, remote communities and a unique pioneering history create a with the clients at large.

Things to do: Alice Springs & surrounds

diverse and exhilarating destination to both explore and absorb. Timothy Strachan, TPG

Home of the SCA National In Alice Springs, stunning Cyber Security and Tim’s jointjust session ConveNTion 2016, Alice Springs Daniel scenery is not the domain topic of pivitol s widely considered to be the will explore of the aoutdoors. Visit the security. piritual heart of Australia, importance, Araluencyber Cultural Precinct in Together they will give an with rivers and ranges millions explanation town, and you’ll encounter an of what Cyber of years old and an ancient array of galleries, museums, Crime means for your business what you canand do tosacred help sites Aboriginal culture rich in art and and sculptures and safeguard bothexperience tory. Journey to the heart of theprotect offering a unique and your company. andscape and find red desert yourself of Aboriginal art, culture and ands, spinifex dunes, ghost heritage. gums, rocky chasms and diverse wildlife. Dotted around town are numerous sites of historical For those who like to get active, significance to the region’s Petersen, Higgins he breathtaking Larapinta Trail Timsettler history, including the Old Coatings, Managing s a must. Voted by National Telegraph Station Reserve, Geographic as one of the top 20Contractors which marks the town’s Most people in the strata rekking experiences to be industry important role as the mid-point can remember a had on the planet, it offers 7 horror ofstory the 19th-century of having to dealtelegraph day, overnight and short walkingwith line running fromor Adelaide to an underperforming negligent contractor. opportunities. Whether you Darwin. Join usWith at our Welcome changes in OH&S hoose to sit back and take in recent Cocktail Party on 25 May for legislation in most states, the he beautiful scenery through a night not to be missed, as responsibility of ensuring a safe he panoramic windows of RMIT. worksponsored environmentby now falls on The Ghan, fly high above the the owners. Tim will discuss magnificent MacDonnell howOoraminna to find the best Homestead contractors, tothe engage contractors and Tie Ranges in a hot air balloon, orhowis home of our Black common terms as as imply wander out into the greatwhatand Boots Galasuch Dinner, liquidated damages, retention expanse of a spectacular national sponsored by Macquarie Bank. and practical completion mean, park, this region has plenty to and This more.family owned outback hoose from. Central Australian cattle station offers a unique and comfortable 20

INSIDE STRATA

June 2016

Tim McKenzie, Macquarie

infrastructure in which Bank, Trendsto & create Tips: The Benchmarking Survey an outstanding event. Enjoy authentic country hospitality, outlook for strata businesses with stationThe style cooking, is bright. But that doesn’t mean it’s impressive business accommodation and as usual. Industry growth entertainment. projections suggest we need around 150 new strata managers

every months Sydney and At the end of the12day relaxinand in Melbourne. sample the 120 delights of this To meet that need to revibrant anddemand, diversebusinesses town. Quirky examine their business models bars and cafes, andnew restaurants and find ways to hire, train with stunning views are just and retain high quality staff. some of the attractions in the CBD. Choose from outbackinspired menus featuring emu, Kim Henshaw, crocodile and kangaroo, native Strata Community Australia SCA andor Education fruits and berries, feast on Updates In the Strata the Community cuisines from around world. Australia Update, Kim will explain the At our closing cocktail party you’ll transition of SCA to one single enjoy an outback nationalAustralian entity. culinary feast! Come prepared to hear a major announcement that all members must hear, in his Education Update.


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SCA National 2016 CONVENTION FEATURE SCAConveNTion National ConveNTion 2016 CONVENTION FEATURE

The social highlights The Welcome Cocktail Party The Alice Springs Telegraph Station We look forward to welcoming you to the start of the 2016 National ConveNTion with RMIT, our event sponsor who is delivering our new educational courses. This iconic Australian venue marks the original site of the first European settlement in Alice Springs. Established in 1872 to relay messages between Darwin and Adelaide, this location is as historic as it is beautiful.

Things to do: Alice Springs & surrounds

Stunning landscapes, remote communities and a unique pioneering history create a diverse and exhilarating destination to both explore and absorb.

The ConveNTion Dinner In Alice Springs, stunning infrastructure in which to create Ooramina Homestead: Boots & Black Tie scenery is not just the domain an outstanding event. Enjoy Thanks to our country partner hospitality, Macquarie Bank, of the outdoors. Visit the authentic we’llwith winestation and dine under the stars in a Araluen Cultural Precinct in style cooking, genuine, family-owned outback Central town, and you’ll encounter an impressive accommodation and Australian cattle station. This is a truly array of galleries, museums, entertainment. iconic Outback experience, with red dusty sculptures and sacred sites surrounding offering a unique experience roads Atand the rocky end ofranges the day relax and the stylethe pubdelights and township. of Aboriginal art, culture and1920s sample of this Ross Wilson and Angry Anderson will put your dancing heritage. vibrant and diverse town. Quirky boots to use in an event not to be missed. bars and cafes, and restaurants Bring your partnerviews along!are just Dotted around town are with stunning numerous sites of historical some of the attractions in the For those who like to get active, significance to the region’s CBD. Choose from outbackhe breathtaking Larapinta Trail settler history, including the Old inspired menus featuring emu, s a must. Voted by National Telegraph Station Reserve, Closing crocodile and kangaroo, native Cocktail Party Geographic as one of the top 20 which marks the town’s fruits and berries, or feast on Simpsons Gap rekking experiences to be important role as the mid-point cuisines from around the world. A number of scenic gaps pierce the West had on the planet, it offers 7 of the 19th-century telegraph At our closing cocktail party you’ll MacDonnell Ranges. One of these day, overnight and short walking line running from Adelaide to enjoy an outback Australian is Simpsons Gap, one of the most opportunities. Whether you Darwin. Join us at our Welcome culinary feast! prominent waterholes in the region. hoose to sit back and take in Cocktail Party on 25 May for Known as Rungutjirprato the Arrente he beautiful scenery through a night not to be missed, as Aboriginal people, Simpsons Gap was the he panoramic windows of sponsored by RMIT. mythological home of a group of giant The Ghan, fly high above the goanna ancestors. Several dreaming trails magnificent MacDonnell Ooraminna Homestead and stories cross at this important spiritual Ranges in a hot air balloon, or is the home of our Black Tie site. You may spot black-footed rock imply wander out into the great and Boots Gala Dinner, as expanse of a spectacular national sponsored by Macquarie Bank. wallabies, so don’t forget your camera! park, this region has plenty to This family owned outback hoose from. Central Australian cattle station offers a unique and comfortable

Home of the SCA National ConveNTion 2016, Alice Springs s widely considered to be the piritual heart of Australia, with rivers and ranges millions of years old and an ancient Aboriginal culture rich in art and tory. Journey to the heart of the andscape and find red desert ands, spinifex dunes, ghost gums, rocky chasms and diverse wildlife.

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SCASCA National National ConveNTion ConveNTion 2016 2016 CONVENTION CONVENTION FEATURE FEATURE

Things Things to do: to do: Alice Alice Springs Springs & surrounds & surrounds Stunning Stunning landscapes, landscapes, remote remote communities communities and aand unique a unique pioneering pioneering history history create create a a diverse diverse and exhilarating and exhilarating destination destination to both to explore both explore and absorb. and absorb.

HomeHome of theof SCA the National SCA National In Alice InSprings, Alice Springs, stunning stunning infrastructure infrastructure in which in which to create to create ConveNTion ConveNTion 2016, 2016, Alice Springs Alice Springs scenery scenery is not just is not the just domain the domainan outstanding an outstanding event.event. Enjoy Enjoy is widely is widely considered considered to be the to be theof theof outdoors. the outdoors. Visit the Visit the authentic authentic country country hospitality, hospitality, spiritual spiritual heartheart of Australia, of Australia,Araluen Araluen Cultural Cultural Precinct Precinct in in with station with station style cooking, style cooking, with rivers with rivers and ranges and ranges millions millionstown, town, and you’ll and encounter you’ll encounter an an impressive impressive accommodation accommodation and and of years of old years and old anand ancient an ancient array of array galleries, of galleries, museums, museums, entertainment. entertainment. Aboriginal Aboriginal culture culture rich inrich art and in art and sculptures sculptures and sacred and sacred sites sites story. story. Journey Journey to theto heart the of heart theof the offering offering a unique a unique experience experience At theAt end the ofend theof day the relax dayand relax and landscape landscape and find and red find desert red desert of Aboriginal of Aboriginal art, culture art, culture and and sample sample the delights the delights of thisof this sands,sands, spinifex spinifex dunes,dunes, ghost ghost heritage. heritage. vibrant vibrant and diverse and diverse town. town. QuirkyQuirky gums,gums, rocky chasms rocky chasms and diverse and diverse bars and bars cafes, and cafes, and restaurants and restaurants wildlife. wildlife. DottedDotted around around town are town are with stunning with stunning views views are just are just numerous numerous sites of sites historical of historical some of some theof attractions the attractions in the in the For those For those who like who tolike get to active, get active, significance significance to theto region’s the region’s CBD. Choose CBD. Choose from outbackfrom outbackthe breathtaking the breathtaking Larapinta Larapinta Trail Trail settlersettler history, history, including including the Old the Old inspired inspired menusmenus featuring featuring emu, emu, is a must. is a must. Voted Voted by National by National Telegraph Telegraph Station Station Reserve, Reserve,crocodile crocodile and kangaroo, and kangaroo, nativenative Geographic Geographic as oneas ofone theof top the 20 top 20 whichwhich marksmarks the town’s the town’s fruits and fruits berries, and berries, or feast oron feast on trekking trekking experiences experiences to be to beimportant important role asrole theas mid-point the mid-point cuisines cuisines from around from around the world. the world. had on had the on planet, the planet, it offers it offers 7 7of theof 19th-century the 19th-century telegraph telegraphAt ourAt closing our closing cocktail cocktail party you’ll party you’l day, overnight day, overnight and short and walking short walking line running line running from Adelaide from Adelaide to to enjoy an enjoy outback an outback Australian Australian opportunities. opportunities. Whether Whether you you Darwin. Darwin. Join usJoin at our us at Welcome our Welcomeculinary culinary feast! feast! choose choose to sit back to sitand back take andintake in Cocktail Cocktail Party on Party 25 May on 25for May for the beautiful the beautiful scenery scenery through througha nighta not night tonot be missed, to be missed, as as the panoramic the panoramic windows windows of of sponsored sponsored by RMIT. by RMIT. The Ghan, The Ghan, fly high flyabove high above the the magnificent magnificent MacDonnell MacDonnell Ooraminna Ooraminna Homestead Homestead Ranges Ranges in a hot in a air hot balloon, air balloon, or isorthe home is the home of our of Black our Tie Black Tie simplysimply wander wander out into out the into great the great and Boots and Boots Gala Dinner, Gala Dinner, as as expanse expanse of a spectacular of a spectacular national national sponsored sponsored by Macquarie by Macquarie Bank. Bank. park, this park, region this region has plenty has plenty to toThis family This family ownedowned outback outback choose choose from. from. Central Central Australian Australian cattle cattle station station offers offers a unique a unique and comfortable and comfortable June 2016

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SCA National ConveNTion 2016 CONVENTION FEATURE SCA National ConveNTion 2016 CONVENTION FEATURE

Exhibitors & Sponsors SCA National would like to sincerely thank our valued National Partners, Business Supporters, exhibitors and event sponsors. We encourage you to support those who support the growth and development of Strata Community Australia. Thanks to our strata suppliers, we can continue to deliver quality educational and social events. Please take the time to visit our National Partners and exhibitors at their trade booths to explore how they can help you succeed in business. Our interactive mobile phone app (sponsored by StrataMax) has new and innovative ways for you to interact with peers and exhibitors; and get rewarded! Stay tuned for an exciting update. A range of strata suppliers have helped make this event possible. We pay special thanks to our National Partners for their ongoing support and service to the industry. We thank everyone involved in the convention and please see our event website for more supporters.

Things to do: Alice Springs & surrounds

Stunning landscapes, remote communities and a unique pioneering history create a diverse and exhilarating destination to both explore and absorb.

National Partners Home of the SCA National In Alice Springs, stunning ConveNTion 2016, Alice Springs scenery is not just the domain s widely considered to be the of the outdoors. Visit the piritual heart of Australia, Araluen Cultural Precinct in with rivers and ranges millions town, and you’ll encounter an Know. Act. Resolve of years old and an ancient array of galleries, museums, Aboriginal culture rich in art and sculptures and sacred sites tory. Journey to the heart of the offering a unique experience Premium sponsors andscape and find redevent desert of Aboriginal art, culture and ands, spinifex dunes, ghost heritage. gums, rocky chasms and diverse wildlife. Dotted around town are numerous sites of historical For those who like to get active, significance to the region’s he breathtaking Larapinta Trail settler history, including the Old Exhibitors s a must. Voted by National Telegraph Station Reserve, Geographic as one of the top 20 which marks the town’s rekking experiences to be important role as the mid-point had on the planet, it offers 7 of the 19th-century telegraph day, overnight and short walking line running from Adelaide to opportunities. Whether you Darwin. Join us at our Welcome hoose to sit back and take in Cocktail Party on 25 May for he beautiful scenery through a night not to be missed, as he panoramic windows of sponsored by RMIT. The Ghan, fly high above the magnificent MacDonnell Ooraminna Homestead Ranges in a hot air balloon, or is the home of our Black Tie imply wander out into the great and Boots Gala Dinner, as expanse of a spectacular national sponsored by Macquarie Bank. park, this region has plenty to This family owned outback hoose from. Central Australian cattle station offers a unique and comfortable 24

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June 2016

infrastructure in which to create an outstanding event. Enjoy authentic country hospitality, with station style cooking, impressive accommodation and entertainment. At the end of the day relax and sample the delights of this vibrant and diverse town. Quirky bars and cafes, and restaurants with stunning views are just some of the attractions in the CBD. Choose from outbackinspired menus featuring emu, crocodile and kangaroo, native fruits and berries, or feast on cuisines from around the world. Honan insurancegroup At our closing cocktail party you’ll enjoy an outback Australian culinary feast!


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Carbine have several window locking solutions which are compliant with the new regulations. The Personal Fraud Survey conducted by the Australian Bureau of Statistics found that 1.2 million Australians (aged 15 and up) lost a total of $1.4 billion due to personal fraud in 2010-11 an increase of 400,000 people from the previous survey in 2007. The survey additionally found that three in five victims of personal fraud lost money, an average of around $2,000 per victim.

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FEATURE Battery Power

A battery powered future is closer than we think Get set for the powerhouse combination of battery storage and photovoltaic cells to transform our homes, businesses and communities. Tony Arnel, Global Director of Sustainability, Norman Disney & Young

A report from the Climate Council, Powerful Potential, has found the potent double act could be the cheapest way to source electricity within just three years. With battery storage capacity expected to grow 50-fold within a decade, the Climate Council says going completely “off-grid” could be cost-competitive as early as 2018. In fact, Australia could emerge as the world’s leading spot for home battery storage, with the market predicted to reach $24 billion. Rechargeable batteries already power our smartphones, laptops and toothbrushes, but recent advances in lithium-ion battery technology has seen rapid reductions in costs, making them more affordable to consumers than ever before. When Tesla’s Powerwall lithium-ion battery arrived on Australia’s shores in January, it changed the renewable energy game forever. Each Powerwall, with its 7kWh lithium-ion battery system, stores electricity generated from rooftop solar panels. With the sleek system available in a number of colours, punters are saying Tesla’s design will do for batteries what Apple did for smartphones. Tesla’s offering is not the only battery storage product on the market, and a growing number of storage systems that apply different technologies and battery chemistries are available. Analysis of the various battery options for the telecommunications sector, for example, has found that lead crystal batteries offer similar advantages to that of lithium ion batteries, but also the best value proposition in terms of lowest cost per kWh. Melbourne-based Hybrid Aus uses lead crystal battery technology in its all-in-one 8.2 kw hybrid battery storage system aimed at the residential sector. At the same time, the costs of solar panels have dropped dramatically, with the Climate Council estimating a massive 75 per cent decrease in prices over the past five years. And so, enter the vanguards keen to capitalise on this emerging market. In Perth, for example, the first trial of large-scale battery storage for households is underway. The $6.7 million pilot project, which is being funded by the state and federal governments, is being undertaken at Lendlease’s Alkimos Beach development in Perth. Solar panels are mandatory on the roofs of each household within the nation’s first 6 Star Green Star – Communities-rated development. A 1.1MW lithium battery, housed in a shipping container, will enable households to store excess power from their solar panels during the day and withdraw it at night. Reposit, a start-up in the ACT, has developed software to allow people who store their power to trade directly on the wholesale market. In this model, everybody can have a mini power station in their backyards. Another start-up, Local Volts, has developed a system to enable consumers to trade their surplus energy directly with other households, small businesses and community groups in their grid. The company’s founder, Jitendra Tomar says that homes, high schools and tennis clubs can “become an energy farmer”. CSIRO thinks that half of all Australia’s electricity will be generated on site – in homes, businesses and within

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Battery Power FEATURE

communities – within a few decades. This has massive implications for the traditional players in the power space. CitiPower and Powercor, which owns more than half of Victoria’s poles and wires, is in the process of installing 18 test sites for solar battery storage as part of a three-year trial, while AGL, which owns Victoria’s biggest brown coal power station, is developing its own battery. AGL has also begun spruiking solar panels without upfront fees. While the battery revolution will enable consumers to take charge of their energy storage, it is not without challenges. Lithium-ion batteries are lightweight, low-maintenance and long-living, but they also pose some environmental and safety risks. Made from a highly-reactive substance, lithium batteries can overheat and burst into flames – a tendency which makes them hazardous in severe heat. What this means for bushfire prone regions remains to be seen. Lithium mining can also be harmful to the environment. Lithium is found in brines underneath vast salt flats in places like Chile, Argentina, China, Bolivia, Tibet, Mexico, and California and Nevada in the United States. While evaporating the water on the salt flats to extract the lithium is non-toxic, pumping the brines out from under the salt flats can lower the water table permanently, affecting access to water, agriculture and tourism. Some investors are calling lithium the “new oil”, and dangers from irreparable damage to our water resources distinct possibility. However, there may also be opportunities for developing nations to boost their economies through the supply and manufacture of this essential ingredient. Managing accelerated demand for this resource must be considered alongside recycling products at their end of life.

systems around the country resulted in households which couldn’t afford to purchase solar panels subsidising those who could. With the combination of battery technology and solar panels costing tens of thousands of dollars, it’s still out of reach of many Australians. Analysts are hoping that a market-driven approach to battery storage uptake won’t see a repeat of this. Australia’s sunny days, high energy costs and consumers looking to “do their bit” for climate change represent a triumvirate of drivers that will see us embrace battery technology not tomorrow, but today. Australia’s renewable energy technology future has arrived. About Tony Arnel Tony is the Global Director Sustainability at Norman Disney & Young. Tony is a founding Director and immediate past Chair of the Green Building Council of Australia. He was an elected Director of the World Green Building Council (2006 - 2012) and was the Chair for three years between 2008 - 2011. Tony is also a trustee of the Sustainable Melbourne Fund, Chair of the Energy Efficiency Counci,l and 2014 recipient of the World Green Building Council Chairman’s Award. About NDY Norman Disney & Young (NDY) is a professional services firm of consulting engineers with a global presence. With offices in Australia, the United Kingdom, New Zealand, Dubai, and Malaysia, NDY delivers innovative and sustainable solutions for a diverse group of clients in achieving their purpose of ‘Making Spaces Work’. Established in 1959, NDY remains a private company employing over 600 people servicing key markets in buildings, health, mission critical, defence, transport, industrial and utilities.

There’s also the equity issue to consider. Generous feed-in tariffs that governments used to kick-start the rollout of photovoltaic June 2016

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FEATURE Strata Managers

BCB celebrating 20 years of partnerships with Strata Managers 1996–2016 BCB is looking forward to partnering with SCA again for their 2016 National ConveNTion in Alice Springs.

BCB like you, has an eye on the future and we are delighted to be sponsoring Morris Miselowski, business futurist and Keynote speaker at this year’s ConveNTion. Morris says “No one, not even the biggest and most established corporations are safe, and we’re all just one innovation or technology away from becoming irrelevant or even worse extinct” However, he knows that moving forward “technology is for answers and humans are for questions” and that real change is driven by people, not by machines. Morris gives clues to the future “drawn from a deep well of 34 years of experiences gained across 140 plus industries… his insights and foresights…will forever change what it means to be human, to live, to work, to play, to educate, to build, to travel, to bank…and how a business must respond to these unending changes if it is to survive…”

Morris Miselowski The Man Who Knows Your Future

With 100 plus keynote events and workshops delivered around the globe annually plus regular commentary in the media including The Australian, The Sydney Morning Herald, The Daily Telegraph, The Age, The Herald Sun, Sky News Business TV, Technology Behind Business and Switzer, Channel 7’s Sunrise and The Morning Show, Channel 9’s Weekend Today… take advantage of this opportunity to see Morris Miselowski live Come and chat with the BCB team at booth No. 2 and meet Morris after the presentation

This article was kindly supplied by BCB

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TROPICAL STRATA

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FEATURE Legislative Review

Legislative review – what to do Throughout Australia various States and Territories have been struggling with legislative review.

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Whilst we all concentrate on the changes to the law, at times we need to reflect on the changes to business and its impact on the industry. At a recent conference I gave a speech where I highlighted what I see as the issues and risks that legislative review entails. What does the industry historically do? In the main the industry keeps matters to itself and those with problems don’t seek assistance from others. We (as an industry) have a terrible habit of looking at issues in isolation and concentrating on how it impacts on our revenue streams first and not how to improve what we do so that we keep abreast of the changing market. What pressures do we have in the industry? There is a continuing legislative reform process and the mere challenge of keeping up to speed is constant. These include: •• The issues of transferring knowledge between staff, management and the industry •• As an industry we struggle to raise the professionalism through small operators, large operators, the price differentiation points and those that specialise in a part of the industry to those that have a broad approach. •• Software is generally problematic with new versions and new ideas coming at a speed of knots. •• Trying to determine where new income streams will come from or how to keep current income streams constant. •• What is the value add to the clients. Do we really understand our clients and what is relevant to them? •• Managers vs suppliers. Many strata/bodies corporate management and supplier businesses believe that their issues are unique to them when in reality there is no real difference in a business sense between the two. Both are service providers to a client base. What service we provide may differ but in effect the systems and procedures that sit behind the businesses are the same. Challenge yourself: •• Do you have preferred suppliers? If you do, do you promote them.


Legislative Review FEATURE

•• What is the benefit to clients by building these relationships? •• Is anything you do just price driven without real service? •• What is the management industry becoming? The largest question is what are we becoming as a management industry? Are we book-keepers or asset managers, gardeners or landscape designers, lawyers or problem solvers? Before we provide any services to our clients we need to answer those questions and ask ourselves how do we go from a service provider to a confidant (or go to person).

What do we do? I wasn’t going to give you all the bad without giving you some food for thought. The leading players in the industry need to set the agenda and in the future it will be how we behave as an industry that will define or determine our success.

Are you special to your client? If not you have just become a commodity that is just a decision on price, nothing more. If that is your model then that is fine but you need to realise it, acknowledge it and adjust your business model to be just that. If not then you need to consider how do you differentiate yourself from others.

The client base is growing (no matter where your business is) and they need to be educated on what the industry does and can provide to them. Our clients need to understand that they need to pay more to get more (it is not a race to the bottom on price which is historically what occurs).

Professionalism. It is a state of being not a word. Look at how you do what you do: •• Uniforms and business attire – look the part •• No meetings in garages •• Be on time and be prepared. If it is a large meeting set registration 30 minutes before and as soon as you have a quorum you start. •• Be direct but polite – clients need direction and strength in service delivery •• Have proper email etiquette, no “Hi Joe” or “Re: your busted pipe” As an industry, increasing management skills (including business acumen), increasing knowledge and understanding (of not only the laws but what makes your client “tick”) and increasing your overall personal development will be the only way that the industry or your business moves forward. The industry in my view is not there yet but at least it is on the way.

We need to self-regulate, train ourselves as an industry and enforce a strict code of ethics. We need to take an active (if not front line) position on any legislative review.

We need not be scared of our clients, we need to interact with them closely, find out their needs and work together to accommodate them (one size does not fit all).The industry needs to become “tecky” and appeal to all generations that are in the marketplace. Overall we are in an industry that is on the move and will move at a speed not seen before in the marketplace. If you do not move with the times and be the leaders on change management then you may suffer into the future as the industry will move without you. At a personal level I love what I do and those in the industry. Be passionate, be polite, be positive and above all be the best you can. Onwards and upwards.

This article was kindly supplied by Grace Lawyers

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FEATURE Painting Budgets

Why Strata Properties Need Painting Budgets Strata Managers will know from first-hand experience that unexpected issues and costs can arise at any time; general maintenance problems and building repairs crop up, and usually become top priority. Between a multitude of other tasks that need attention, it’s easy to forget about having a property repainted. Often paintwork is low on the priority list, and contractors aren’t called in until new coats of paint have become a necessity.

Before After

Prepare a painting budget Paintwork doesn’t need to be one of the unexpected expenses that Strata Managers have to deal with. By preparing a painting budget ahead of time, it’s possible to know exactly how much money must be allocated to the job each year, which takes all of the guesswork and surprises out of the equation. However, it’s best to consult with professional painting contractors first, who will thoroughly inspect the property. Using their expertise, the contractors will be able to consider various factors that affect the painting cost, like the condition of the existing paintwork, the type of surfaces being painted, and what type of paint will be used. Save money with a painting budget Crucially, preparing a painting budget ahead of time could save money on

the overall costs. It may seem intuitive that the lowest-cost option would be to hire contractors to apply a cheap coat of paint every couple of years when the building visibly needs it. But this is actually likely to cost more, since the paint itself is only a fraction of what contractors’ charge. Every time a property is repainted, the biggest costs are in the form of labour, access costs, and safety gear. The accessibility of the site will also greatly affect how much the job costs. For example, if the property is in a high traffic area, then there will be containment costs. And depending on the scope of the painting project, there will be an additional cost for scaffolding or specialised abseilers. In short, the cost of the paint itself is only a drop in the bucket, so it’s worth investing in the right paint product upfront. A more durable product will require fewer touch ups, and annual painting maintenance can then be scheduled to ensure the lifespan of the painting while still minimising costs. As the preferred painting contractor for the SCA, Higgins Coatings is one of the leading contractors in the industry, as well as one of the most experienced Offering cost-effective painting and tailored maintenance solutions, the Higgins team works with Strata Managers to create a comprehensive plan for protecting painted surfaces from premature deterioration, ensuring that the property looks great for years to come. By preserving the structural and cosmetic integrity of a property, Higgins can eliminate the need for costly ad hoc painting and repairs. All facets of the project can be managed and coordinated by Higgins Coatings, leaving Strata Managers to focus on the real issues that matter to their properties. Simply contact Higgins for a FREE assessment. All of their results are guaranteed with the backing longterm warranties. Request a Free Paint Condition Assessment www.info.higgins.com.au/sca P 1300 HIGGINS E strataquotes@higgins.com.au

This article was kindly supplied by Higgins

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Technology FEATURE

The Future of Meetings Living in strata and in our own personal lives we are sometimes required to attend a meeting, to chair a meeting, to write minutes for a meeting and sometimes to even organise a meeting. This traditionally involved sending out an invitation, managing the RSVPs and sourcing a venue large enough to hold the number of people who would physically attend. Daniel Borin, Director Sales and Marketing

How our lives have changed. With people becoming more and more time poor and technology giving us more freedom to manage our time, people are no longer required to physically be in the same room as other meeting participants. Meetings have a new look, giving participants the flexibility to attend while never having to leave their home. As we experience technology advancement the meeting of the future is going to look quite different. So what is available now and what will we see becoming the norm in years to come? People sitting together in a room conducting a meeting, I believe, is something of the past. Current solutions available include the following: Skype is a free solution available for meetings and collaborations. Skype has the ability to invite people to a video call just by sending a link and participants can even join the meeting without personally having a Skype account. Many meetings are now being held through Skype calls which are especially handy when participants do not live in the same city or even the same country. Another free solution and a more recent addition is Google+ Hangouts. Meetings can be conducted via video, voice, text or a combination of them all making participation easy. Hangouts allows conversations between two or more users and can be accessed online as well as through a mobile app. If you are looking for a multi-media option where you can share documents and photos, take votes, share screens and even collate registrations then a popular choice is GoToMeeting. This is not free but the investment is worth it for the functionality you receive

especially if you are planning to use it regularly. GoToMeeting has had many facelifts over the years and continues to evolve as needs of participants change. These are just a few options which are currently being used by many meeting organisers with great success. The main items to remember are to be organised, make sure all attendees know the participation rules of the meeting and to test the efficacy of the solution before you start. So knowing there are currently technology-based solutions out there, what can we look forward to in the future? We will see extensions of the current technologies as well as the introduction of new technology solutions. Extensions of current technologies will include better network speeds, the introduction of HTML 5 and new web browsers and of course faster, smaller and cheaper hardware making using electronic meeting technology accessible to everyone. Skype and Google Hangouts software is still maturing and definitely has not reached its potential. We will soon see quicker connections, simpler interfaces and additional functionality such as Skype Translator. All of these additions make it very exciting for users who embrace the technology and run efficient meetings. Emerging technologies are going to change the face of meetings significantly with the use of telepresence, virtual reality, augmented reality and artificial intelligence. Imagine sitting in a meeting where everyone is on a screen. These screens have 360 degree rotation so remote participants are able to view everyone in the meeting. This is especially useful for hybrid meetings with some participants

external and others in a room. The external participants are no longer ignored or unable to participate. This technology is available today and starting at 499USD, is quite an affordable solution. Virtual reality is making a serious entry into the business world by offering virtual meetings and events. Again this is current technology available now but as it matures, the functionality will continue to serve the needs of meeting participants where this will become the norm. Attendees will enter their imaginary meeting room and participate the same as if they were in the room. Augmented reality is a blending of virtual images with the real world. Microsoft HoloLens has made it possible for people to experience this for themselves. Science-fiction or reality? These technologies are here to stay making the way we conduct meetings a whole new ball game. Finally the use of AI or Artificial Intelligence. No more taking minutes, AI will be able to provide a person by person transcript plus deliver the minutes more accurately than ever before in the format you require. Imagine running bi-lingual meetings without having to include interpreters, Skype Translator though AI will do it all. Knowing what is available now and what we can expect shortly does make running a meeting quite an exciting possibility.

This article was kindly supplied by StrataMax June 2016

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FEATURE Strata Management

The three drivers shaping strata manager’s future While buoyant market conditions are driving strong growth for strata managers nationally, that doesn’t mean it should be business as usual. As high performing managers continue to invest in their offerings, we see three key drivers shaping the strata industry’s future – the push towards specialisation, evolving business models and a continued positive outlook. Tim Mackenzie, National Head of Strata, Macquarie Business Banking

Power of specialisation High profit managers are more likely to create a specialised value proposition for clients and focus on either large or small schemes, rather than trying to be experts at both. In line with this, specialisation should be front of mind for managers as they prepare their businesses for future opportunities. Macquarie’s recent Strata Management Benchmarking Report highlighted this trend, finding the push to specialisation is a key characteristic among top performers. This has become particularly evident as more sophisticated developments have created new scope for specialist providers catering to large, high-value schemes. At the same time, smaller scheme specialists are carving a profitable niche by providing a highly efficient, standardised service. As businesses plan for the future, strata managers should consider where there are opportunities to further refine their proposition, and invest accordingly to maximise the results in segments most suited to their priorities, resources and relationships. Models are evolving With new developments already in the pipeline set to underpin growth in the coming years, it’s important for managers to position themselves now for future opportunities. While high performing businesses tend to focus on facilities management, property management and utilities, almost half (44 per cent) of strata managers told us they plan to add new services over the next three years, and this expansion will have impact across the industry. The best performing businesses also aren’t afraid to revitalise their approach to account management to strengthen relationships and capture new opportunities as the market

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Strata Management FEATURE

grows. We are increasingly observing firms supporting their strata managers with higher numbers of administration staff, allowing managers to focus on relationship management rather than day to day service delivery, leading to improved productivity. Investing in strong systems to support evolving business models will also be a key driver for the industry, as technology plays an ever important role in the day to day functioning of managers and works to keep costs under control. Businesses should be looking to productivity boosting measures, including additional staff training, technology and systems to support client service. Streamlining these systems will not only allow for scale to be built into the business, but allow for a more responsive, client centred service model at a lower cost. Future looking bright The vast majority of strata businesses are optimistic about the year ahead, with 85 per cent of those surveyed by our recent survey forecasting higher revenues. Against a backdrop of continued population growth, migration, urbanisation and downsizing baby boomers, there is much to be positive about. However to ensure these opportunities are maximised, businesses will need to remain focused on achieving

best practice in relationship management, staff retention, productivity and service. An optimistic outlook means bringing the right people into your business to meet the opportunities and demands of growth is critical. With projections suggesting the industry needs around 150 new strata managers each year in Sydney and 120 new managers annually in Melbourne, and almost one in two businesses (49 per cent) from the survey saying they will look to scale up their teams to keep pace with an expanding market, the push to hire and retain talented and high performing staff will only become more important. Building a team who are able to transition from being solely strata managers to relationship managers, who nurture and sustain the client relationships that underpin referrals and future growth, will be fundamental for success in the years ahead.

This article was kindly supplied by Macquaire Bank

This information has been prepared by Macquarie Business Banking is a division of Macquarie Bank Limited ABN 46 008 583 542 AFSL & Australian Credit Licence 237502 for general information purposes only and is based on statistics and information sourced from the 2015 Macquarie Business Banking Strata Bench marking Survey conducted by Celsius Research Pty Ltd ABN 58 079 536 815 (‘the Survey’). This information does not constitute advice. Before acting on this information, you must consider its appropriateness having regard to your own objectives, financial situation and needs. You should obtain independent financial, legal and taxation advice before making any decision regarding this information. Credit approval criteria apply.

accuracy of information. Forward looking forecasts have been included for illustrative purposes only and have been derived from information provided by third parties that participated in the Survey. Macquarie does not warrant the accuracy of any information provided by any third party.

While Macquarie has taken all reasonable care in producing this information, subsequent changes in circumstances may occur at any time which may impact the

0215 Macquarie Bank Limited ABN 46 008 583 542

Past performance is not a reliable indicator of future performance. Forward looking forecasts are estimates only and are based on the Survey results. Macquarie does not warrant the accuracy of these estimates and actual results may vary based on a number of market, regulatory, financial and environmental factors.

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ADVERTISEMENT

To outsource or not to outsource? Strata administration can be complicated in nature. The task of keeping owners informed requires considerable resources and is time consuming. Often tension over building management can be traced to poor communication. Outsourcing Mail is an area where strata companies can find major benefits. Mail service providers combine expertise and industry knowledge with innovative technology to provide cost effective mailing solutions. They allow you to refocus on core business activities without sacrificing quality or service. How are you currently processing your mail? Do you have an automated system for sorting and applying postage, or is it processed manually by your employees? Outsourcing mail operations can streamline this process, reduce human error and mail costs. Will changes in the legislation effect your postal requirements? The NSW government is reforming NSW strata laws. One change being proposed is providing flexibility in the way strata managers communicate with owners. The new laws will allow owners to receive motions via email or other online methods. Despite the changes to legislation, research shows that mail is still a preferred method of communication. The December 2014 Better Connections report shows that 54% of Australians wanted to receive important or sensitive information and detailed information as physical mail. Does your current mail service integrate with email and SMS? As digital options become more accepted, it’s valuable to have integrated email and SMS so the process of reproducing the data for different delivery methods is eliminated. Mail service providers offer integrated solutions that meet all your communication needs. Is your mail time sensitive? Legislative time frames are in place to ensure that owners can respond in appropriate time. This puts pressure on strata managers to deliver their information fast. Having a mail service provider with the ability to process your mail efficiently will assist you in meeting those strict time frames.

Are you sending multiple documents to the same person? Are you easily able to group documents (e.g. levies) that are going to the same managing agent, in the one envelope to cut postal costs? Mail service providers use automatic, easy-touse systems which can manage this process for you. Is your mail going interstate? Is your mail-out often going to people in multiple states? Could interstate mail routes delay your recipient receiving their mail? Most mail service providers have interstate processing options, so your mail can be processed in the state closest to the recipient. This means faster delivery, as early as the next day. The Intelligent way to communicate Through our mail, email and SMS communication solutions, bing is the smart way to take care of all your business correspondence needs. Our specialist service offering is unique and provides you with a streamlined and efficient solution for communication. We believe that in order for organisations to operate at peak productivity, they should reduce their non-core activities, enabling them to focus on their business-critical functions. Proudly Australian owned and operated, bing is enjoying rapid growth in the Australian market with offices and production facilities located in Sydney, Melbourne, Brisbane and Perth. It’s easier than you may think to get started with bing. Once installed you have the power to send any volume of letters as early as the next day. All without leaving your desk. We’ve made it our mission to provide our customers with the latest technology combined with good old-fashioned service. Friendly, experienced and knowledgeable staff will quickly and effectively provide you with information and solutions to any question you may have. We pride ourselves on offering real service with real people to help make your bing experience trouble free.

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YOUR COMPLETE COMMUNICATION SOLUTION bing has proudly partnered with the strata industry for over a decade. Our automated mail solution is currently used by over 100 strata management companies, saving them significant time and resources by distributing correspondence such as levies, AGMs and other ad hoc mail, quickly and efficiently. With bing you can: • lodge postal mail directly froam any computer, with no minimum volumes • send documents via post, email and SMS in the same submission • have your communication managed, allowing you to focus on your core business activities Nadine Bucher | National Sales Manager Ph: 1300 309 800 www.bingmail.com.au


STATE NEWS

XXX South Wales New

NSW President’s Message While we wait for the new draft Regulations to be released for comment (at the time of writing they had not been released by the NSW Government) I wanted to tell you about what else is happening at SCA (NSW) during 2016. Our annual SCA (NSW) CHU Strata Community Awards will be held again this year marked by our Gala Dinner on 15 July at The Star. This is our main mid-year event and is always popular with members. Make sure you add it to your diary and get some of your colleagues to do the same, then suit up or frock up and come along. Even if you are not an entrant you will have a great time and meet some fantastic people in the strata industry. I would encourage you to enter this year’s Awards. If you’ve never entered before then make this the year you do things differently. This year we have established a panel of independent judges so you will really need to put your best foot forward to impress them. As we read in the story on our website about last year’s winners Strata Sense, winning the Strata Management Business of the Year 2015 has meant a great deal to the business and its clients. You and your company can experience this too, so please consider entering. Details on making a submission will be sent out soon. My tips for writing a great submission that gets noticed is to be clear about your achievements, demonstrate how they have made a positive contribution to you or your business growth and make sure you have excellent testimonials. Also get someone to read your submission for clarity and to pick up the odd typo.

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Other events to get excited about include the annual Golf Day in May which has been sold out over the past few years, so get your team together early to avoid disappointment. Also our Principals Retreat this year has been changed to September to avoid some clashes with other events. We’re working on a fantastic destination and will reveal this to members very soon. The annual convention this year will be on Thursday the 27 to Friday the 28 of October at the Sydney Hilton. We will be changing the format slightly so look out for those details after mid-year. I would also like to take this opportunity to highlight two new sponsors that we have welcomed this year. Thank you to Turnbull Bowles Lawyers who are our newest Gold sponsor and Butler Box our newest Silver sponsor. We appreciate your support which benefits each and every one of our members. Without you, indeed without all our generous sponsors, we could not offer our education and events programs or provide information and assistance to members. On a final note, we will also be changing our Strata Chapter membership model from 1 July 2016 so that membership fees will be fairer for all. We are in the process of putting the final touches to the model but in essence member fees will be based on the number of lots under management. This means the smaller the strata management agency the smaller the fees, which is in line with the smaller income being generated. The fees will gradually increase as business grows. We believe this meets member expectations and will create a more level playing field. More information about this will be sent out soon. Keep your eyes on your inboxes for information about the legislative changes coming soon and for the great educational and networking opportunities we’re offering this year. Greg Haywood SCA (NSW) President


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39


STATE NEWS New South Wales

NSW members set sail on Sydney Harbour This year’s sailing day, sponsored by 3 Colours Painting Services and Butler Box, saw SCA (NSW) members shake off the Christmas and New Year holiday haze and spend a perfect summer day on our magnificent Sydney Harbour.

State Sponsors Platinum

Gold

Silver

Bronze

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June 2016

The winner of the 2016 Sailing competition was Perpetual Strata Management. Congratulations to the team and a huge thank you to our sponsors. For more images of the day check out the SCA (NSW) website www.nsw.stratacommunity.org.au


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June 2016

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STATE NEWS

Victoria

Vic – State of the State Personal and professional demands have meant that Alan Ferre has, with sadness and regret, had to resign his SCA (Vic) Council position. SCA (Vic) thanks Alan for his sage contributions of the past few years. Another Council member, Brett Earle has moved from being a strata manager member to being a supplier member, thus he now fills the role of being that one supplier member allowed on Council. Given there was a casual vacancy, Council decided to fill this by co-opting Mark Benson. After campaigning for action on Vic strata law reform, that was successfully achieved when the Minister for Consumer Affairs, Jane Garrett, announced at the CHU SCA (Vic) Symposium on 21 Aug 2015, a full review of the operation of the Owners Corporations Act 2006. This is a post implementation review, about 8 years after it was completely changed, and will be a full public review. There will be 3 separate pieces to the review. Each piece will involve a process that includes, firstly, an Issues Paper, then secondly, an Options Paper. These 3 pieces are: Issues Paper 1. Dec 2015: Conduct & institutional arrangements for estate agents, conveyancers & OC managers Note: this re-presents issues from a previous review whose outcomes were contained in the draft 2014 Bill regarding the review of the regulation of strata managers.Issues Paper 2.

Mar 2016: Owners Corporations [general] Issues Paper.

3.

Mar 2016: Sale of land; this is relevant to us because it includes pre-contractual and contracts of sale issues eg OC Certificates, etc

As noted, regarding the first piece on Conduct, there was a previous review of the regulation of strata managers, resulting in the Consumer Affairs Legislation Further Amendment Bill 2014 [2014 Bill]. But the proposed regulatory changes in the 2014 Bill regarding strata managers were never passed by Parliament and enacted.

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SCA (Vic) and the other states are funding an SCA national media campaign Australia wide. SCA (Vic) is also now separately and in addition to the national media campaign, running a specific Vic media campaign. There’s already been some success with media mentions. SCA (Vic) comments have been included in a number of media articles on issues such as defects, flammable cladding, insurance, new apartments, and our policy positions. We recently published a new resource to help you – “Benefits of using a professional SCA strata manager”. Another new member only resource has been added to the scores of Practice Guidelines. All about Ballots, it includes a Practice Guideline, and FAQs. In the 2015 calendar year more than 1,700 people attended our events such as seminars, round tables and Special Interest Groups [SIGs]. The 2016 events also include an expanded range of new SIG meetings - one will cater for Young Professionals and another for those in Support Roles. Save the dates for the two major events of the 2016 year. The 2016 CHU SCA (Vic) Symposium and Awards will be held 19th August 2016. The 2016 CHU SCA (Vic) Principals Retreat will be held 20-23 October 2016. Make sure you have a passport, because the exotic event location is Fiji. Don’t miss out. At a recent free round table open forum, this is what one attendee sent to us after the event – “Thank you for another wonderful event. It’s such a great opportunity to network and to learn about the issues others face and deal with so I don’t feel so alone.” It feels great to get this sort of feedback. At its heart, it’s why we exist. Don’t feel alone. We’ve got your back, we understand the gig you do. The Victorian Civil and Administrative Tribunal has held that an owners corporation rule seeking to prohibit a particular type of use of a lot is an invalid rule which is beyond the owners corporation’s rule making power provided for by the Owners Corporations Act 2006 (Vic). Fancy living in your office? It may now be possible. Strata office tenants may find their neighbours living rather than working in the office next door after VCAT decided that owners corporations cannot ban the residential use of commercial buildings.


Victoria STATE NEWS

Major building law changes will create stronger protections. A new bill introduced in Victoria’s Parliament on 10 Dec 2015 will provide stronger domestic building protections to avoid costly disputes. The Building Legislation Amendment (Consumer Protection) Bill 2015 relates to various building laws, including the Domestic Building Contracts Act 1995, which is administered by Consumer Affairs Victoria, for the establishment of a new, independent dispute resolution service. Domestic Building Dispute Resolution Victoria (DBDRV) will hear disputes between builders and consumers, with powers to obtain independent expert assessment of building work. DBDRV will also be able to compel builders to repair poor work or make the consumer pay if work was correctly completed. It will be mandatory for consumers and builders to seek a resolution through DBDRV first, thereby reducing costs and delays by having a dispute heard at the Victorian Civil and Administrative Tribunal. The establishment of DBDRV is one of many reforms outlined in the bill, which will be rolled out in two stages. SCA (Vic) supports any improvements in building and design standards, because common property defects are a significant problem in the strata sector.

Just 5% of strata buildings account for over 50% of crime in all strata buildings. So, which type of buildings accounts for most crimes? Short-term and mixed tenure strata buildings. This was one key finding of recent academic research of Gold Coast strata buildings. Two key things that can be done to influence the level of crime – ‘guardianship’ and ‘place management’ [eg physical, CCTV]. The basis for strata managers increasing their fees over time is contained in our Contract of Appointment. It is based on AWOTE, which is the index for full-time adult ordinary time earnings. This measure recognises that strata management businesses are labour intensive, with salaries the single biggest expense contributing over half the total business expenses. 1.7 % is the latest biannual [half yearly] published number.

Rob Beck General Manager

The owners corporation or strata title industry in Australia continues to grow rapidly in Australia. It represents the management of property worth $1.2 trillion. In comparison, the total value of Australian superannuation is $2 trillion, and Australian listed stocks is $1.7 trillion. 81% of Vic strata managers have less than two inspections of OC records per year, recent academic research has found in a survey responded to by 83 strata managers. It is much higher in some other interstate jurisdictions.

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STATE NEWS Victoria

Do you know? Just one breach could cost you your membership You as an individual are affected. The industry as a whole is impacted.

No different to how you perceive others and others’ opinions and perceptions are formed. You are judged by the same measure. This is why it is so important that we avoid Acting and Behaving Badly–Just one of the many negative headlines that grab the attention of consumers. You, our Members, constantly send home the message that you want Strata Managers to be recognised as a profession and to be valued as professionals. So help us help you, by meeting your mandatory obligations; behave ethically, and raise the bar! Most of you will be aware that SCA (Vic) continually monitors VCAT outcomes on your behalf. Links that provide direct access to Decisions are also included in our regular e-newsletters and additional comment included when lessons can be learnt. This outcome is one of thoseso be sure to take a moment to read and ensure you are not in breach of this practice or your ethical obligations. Plain and simple - Early termination of a Contract of Appointment (CoA) is not an excuse to claim a sum of money that equals the remainder of the fees for the term of your initially agreed appointment.

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1. You should only claim for ‘damages’; ie loss of profit. 2. You should not take such damages, which you believe you are owed for early termination, from the funds of the OC without authority to do so. If in dispute, you need to lodge a claim for this at VCAT. As a professional strata manager you hold these funds in trust for the OC. As a professional strata manager you are ‘under a duty under the Owners Corporations Act 2006, and as a fiduciary, to act in good faith.’ This is the message sent home by the recent VCAT Decisions. Removing funds from the OCs account when not entitled to do so, is a breach of a Strata Managers duties. Membership of any SCA (Vic) Member found to be in breach of these obligations , will come under review, and be subjectto being censured, fined, suspended or expelled. The professionalism of the strata sector is at risk. It impacts the industry as a whole and you as an individual. Consider how you want you as an individual, your chosen profession, and your professional body to be perceived, and please act accordingly. Thank you


Victoria STATE NEWS

VCAT 2014 –15 year in review Owners Corporations List Almost all matters heard by members of the Owners Corporations List are disputes under the Owners Corporations Act 2006. An owners corporation, formerly known as a body corporate, manages the common property in a subdivision that has created several lots or units. The common property can be a driveway, car parking space, garden, lift, staircase or foyer. The owners corporation collects fees from its lot-owning members to pay for the cost of managing, maintaining and insuring the common property.

We refined our data collection processes, which gave a more accurate picture of applications made under other enabling enactments. This accounts for the large variance reported below. During the year, we also worked on developing an online application form, which will make it easier for people to apply to the list. [Now available] Changes to the VCAT Rules that came into operation on 31 October 2014 meant that we were able to make orders that help an owners corporation recover fees from a lot owner living overseas.

There were 3068 new applications to the Owners Corporations List in 2014-15 and it finalised 3213 applications, clearing 105 per cent of cases. We worked to reduce the number of cases pending, clearing a backlog from last year. Most cases were decided faster this year than in previous years.

Caseflow

Timeliness of finalised cases (weeks)

Events

2012 –13

2013 –14

2014 –15

Variance

Events

2012 –13

2013 –14

2014 –15

Initiations

3,246

2,944

3,068

4%

Median

6

6

6

Finalisations

3,105

2,834

3,213

13%

80th Percentile

11

12

9

Pending

586

678

533

-21%

Target

Clearance Rate

96%

96%

105%

Applications by enabling enactment

Target

10

Applications by claim amount

Events

2012 –13

2013 –14

2014 –15

Variance

Events

2012 –13

2013–14

2014 –15

Variance

Australian Consumer Law and Fair Trading Act 2012

0

0

11

4%

Small Claims: < $10,000

2,677

2,573

2,710

5%

Owners Corporations Act 2006

Standard Claims: $10,000 – $100,000

112

136

144

6%

3,423

6

9

4

-56%

Other Acts

3

3

38

1167%

Total

3,246

2,944

3068

4%

No Value

451

226

210

-7%

Total

3,246

2,944

3068

4%

2,941

3,019

3% Complex Claims: $100,000 +

The OC list is wholly funded by a trust, the Victorian Property Fund, and was $1.76 million in 2014-15, a decrease of 3% from the previous year. This is an edited excerpt of the VCAT Annual Report tabled in the Victorian Parliament.

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STATE NEWS Victoria

2016 Events Calendar Victoria Major Events

Full Day(s)

Symposium and Awards for Excellence, Melbourne Park

19 August

Principals Retreat, Intercontinental Fiji

20–23 October

Education Seminars OC Security & Privacy

13 May

7:30am–9:30am

Pools

17 June

3:00pm–5:00pm

Current Industry Challenges

15 July

3:00pm–5:00pm

Go to Whoa

23 Sep

9:00am–1:00pm

Media Messaging Workshop

18 Nov

9:00am–5:00pm

Owners Corporation Certificates

2 Dec

3:00pm–5:00pm

All education seminars to be held at the Manningham, 1 Thompsons Road, Bulleen (unless advised otherwise)

Round Table Discussions (RTD) CBD

7 June

8:30am–10:30am

East

29 July

8:30am–10:30am

RTDs are free member only open forums (max. 40 attendees) Venues vary per event, refer website for details.

Special Interest Groups (SIG) Suppliers’ Chapter Breakfast

11 May

8:30am–10:00am

Rising Star

17 May

3:30pm–5:00pm

Principals of Strata Mgmt. Companies*

21 June

11:30am–2:00pm

Women in Strata*

19 July

12 noon–2:00pm

Young Professionals

4 Oct

3:30pm–5:00pm

Support Roles in Strata

8 Nov

8:30am–10:00am

SIG discussions will be held at different venues, please refer to website for full particulars*fees apply

State partners Platinum

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Gold

June 2016


STATE NEWS

Queensland Victoria

QLD President’s Editorial Ninety minutes of undivided attention from the Attorney-General of Queensland to the leaders of the strata sector is the signal to us that the next phase in the engagement process relating to the property law review has begun. Now in its third year, the law review is back on track and we are confident that it will bring change to some simple issues affecting strata communities in Queensland. The honourable Ms D’Ath recently addressed SCA members at the SCA (Qld) Annual Conference and privately met with invited SCA guests from across the strata sector, who gave insights into the challenges and opportunities in strata land. The Attorney-General took time to listen to strata managers, service providers, the Board, the Education Committee and Professional Standards Committee representatives. Encouragingly, the Attorney-General also put on her hat as Minister for Training and Skills and showed genuine interest in our education program and accreditation pathway. Her views were that SCA’s accreditation pathway is providing the much needed career pathway for strata management professionals. Our Code of Ethics supports consumer protection principles and she commended SCA (Qld) on its role in the absence of a licensing or regulation scheme in Queensland. In addition to the Attorney’s presence at our conference, the Commissioner for Body Corporate and Community Management, Chris Irons, attended all Conference functions and sessions to get an understanding of our issues while

offering his expertise to delegates. His support of our Annual Conference is a reflection of the collaborative spirit in which Mr Irons acts as Commissioner. It is critical to us at SCA to maintain strong relationships as the benefits to consumers are evident. Simon Barnard SCA (Qld) President

From left: Commissioner for BCM Chris Irons, Attorney-General Yvette D’Ath, SCA (Qld) President Simon Barnard and SCA (Qld) General Manager Katrin Schmidt]

Growth In Strata Titles Continues An unprecedented growth rate of 3.6% increase in registered lots within the 12 month period to 31 December 2015 tips the total lot numbers in Queensland to 427,913 and the total schemes to just over 45,000. Most schemes continue to be registered in the Standard Module (28,903) and Small Schemes Module (9,397). There are now over 66,000 schemes with more than 100 lots, a 7.6% increase within 12 months. For the past three quarters Toowoomba strata title schemes have overtaken Cairns with a total number of 1,533. Toowoomba experienced an increase of 5.9% (or by 85 schemes) within only six months.

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Queensland STATE NEWS

SCA (Qld)’s Inaugural Strata Community Awards were presented at the recent Annual Conference. SCA aims to highlight outstanding work within the sector and recognise young professionals as well as leaders in the sector.

Rookie of the Year Award Winner: Kylie Quinn, Body Corporate Services, Cairns Kylie started with BCS in 2015 and has already been placed in the internal future leaders program and volunteered to lead the marketing for the Cairns BCS branch. With a background in banking and real estate, Kylie’s customer service skills have been commended and she is seen as curios beyond any self-interest, wanting to understand complicated matters in order to give clear answers to her committee. Kylie aims to obtain the Diploma of Strata and plans to run client education sessions locally.

Student of the Year Award Winner: Sam Gleeson, Archers Sam initiated undertaking the Certificate IV in Property Services Operations before taking up employment in the strata sector. Fully self-funded he completed it in September 2015 despite the lack of peer support, relocating from Victoria just this year. His trainer said his results were outstanding with very detailed assignments, referencing the Act and Sam’s submissions were always on time. As a Trainee Strata Manager he has already shown initiative and eagerness to learn, having also applied for SCA membership. In the category for Young Strata Manager of the Year, the Board presented two individuals with the award.

Young Strata Manager of the Year Winner: Rachel Alderdice, Noosa District Body Corporate Management Rachel completed her Certificate IV in Property Services Operations in January 2014 following an administration support role and started as Body Corporate Manager in March 2015.

She manages 82 buildings and has also implemented weekly training programs for team members at Noosa District Body Corporate Management. Rachel ideally would like to have a positive impact on the sector by incentivising proactive instead of reactive building maintenance.

Young Strata Manager of the Year Winner: Natalie Griffiths, Body Corporate Services, Gold Coast With a background in property management, Natalie has expanded her portfolio to 91 small schemes within only two years. Her plans to make a positive impact in the strata sector include to work with real estate agents in both the Property Management and Sales fields to educate them more on how bodies corporate work. Natalie said in her application that her focus is on dealing with issues that have an element of conflict in a positive and non-confrontational manner to improve the overall perception of the strata management profession.

President’s Award : Colin Archer, Archers Body Corporate Management The President’s Award is granted to an individual who has demonstrated a passion for the strata sector and contributed to the board, committees and project related work over a significant period of time. Board Director Colin Archer is a versatile business leader with a wealth of strata experience. He first joined the Queensland Board in 1992, served as president twice from 1994-96 and 2003-04. He was the founding president of the National organisation in 1992 and became a fellow in 1997. In 2013 he was awarded Life Membership as a result of his efforts to drive the national merger and develop SCA (Qld).

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STATE NEWS Queensland

Annual State Conference Alongside 250 members, the two most important Government VIP’s attended the recent SCA (Qld) Annual Conference: Attorney-General Yvette D’Ath and Commissioner for Body Corporate Chris Irons not only addressed delegates but interacted personally at the event running from 2-4 March 2016. The Conference offered a choice of twenty topics over two days, ranging from technical topics such as the Australian Building Standards and town planning, to the people aspect including cultural context and professional standards. Industry stakeholder groups such as ARAMA, OCN, and Griffith University participated alongside specialist lawyers, body corporate managers and service providers. Keynote Michael Matusik presented his theory of an imminent property downturn amidst unprecedented growth and his views on population and wage growth impact on the property sector. Two evening functions rounded off a spectacular conference networking opportunity.

Advocacy and Industry Relations The first quarter of 2016, SCA (Qld) has worked tirelessly to liaise with various stakeholders in the sector as well as government agencies. The adoption of a set of twelve Policy Statements marks the first initiative in underpinning SCA (Qld)’s drive to strengthen advocacy activities. The statements reflect a view that strata communities should be self-governed and guided by democratic and equality principles as applicable to detached dwellings.

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In an effort to resolve the issues of bulk invoicing for water charges in bodies corporate via the body corporate management firm, SCA (Qld) representatives have again met with Queensland Urban Utilities to discuss how to improve relationships and billing processes in the long term. The representative group agreed on a consistent billing approach and SCA (Qld) was able to achieve a positive outcome for strata management firms. Following this important settlement of water charging issues, the organisation provided submissions to the Issues Paper regarding Procedural Issues under the Body Corporate and Community Management Act 1997. The submission reflected SCA (Qld)’s desire to cut costs for bodies corporate as well as red tape, modernise communication methods and day to day issues such as low committee spending limits affecting the smooth operation of community title schemes. SCA (Qld) joined forces with the Owners Corporations Network Qld and the Australian Resident Accommodation Manager’s Association Qld to provide a joint submission on behalf of the sector. In addition to these important submissions, SCA (Qld) provided industry advice on smoke alarm detectors and the definition of ‘prescribed land’ for the purpose of the Neighbourhood Disputes Act. Queensland Members can access these documents though the member centre or by contacting the Queensland Office.


STATE NEWS

Western Australia

President’s Report –“What’s Ahead in 2016?” The term ‘cyberspace’ was coined in 1982 by William Ford Gibson in his science fiction story ‘Burning Chrome’. Gibson said: “The future is already here – it’s just not very evenly distributed”.

It is unlikely that cyberpunk and the strata community have very much in common, but what is probably true for the strata community is that what large sections of the community will be doing tomorrow, a section of the community is already doing today. We should not be trying to predict the trends and influences that will impact on the strata community in the years ahead. Rather, we need to look at what the leaders in our community are doing now, and be proactive about which of those innovations we want to emulate. The Dept of Planning predicts that population growth in the Perth region will grow to 3.5 million by 2050 and by 2031 more than 30 million people will call Australia home. In the next 15-20 years, 500,000 - 700,000 new dwellings will be required. With that in mind, let’s consider the challenges that the planners and policy makers have called out to us. In this regard there are some clear common themes emerging in recent publications concerning WA and Perth. A good starting point is the WA Planning Commission’s publication ‘Perth & Peel @ 3.5 million’ published in 2015. In that publication, the Department of Planning predicted that the population growth in the Perth and Peel regions will grow to 3.5 million by 2050. These predictions are reinforced by Infrastructure Australia in its document ‘Australia’s Infrastructure Plan for Priorities and Reforms of the Nation’s Future’ published in February 2016. Infrastructure Australia notes that Australia’s population growth is outstripping its peers like UK, USA and Canada, so that by 2031 more than 30 million people will call Australia home, and most of them will live in our four largest cities – Melbourne, Sydney, Brisbane and Perth. The audit conducted by Infrastructure Australia found that in the next 15 – 20 years, between 500,000 and 700,000 new dwellings will be required to accommodate the population growth. Infrastructure Australia calls out for the need for infrastructure that meets out need as a highly urbanised nation, enhancing the liveability of our cities and fostering the skilled jobs and innovative businesses that cities create. It identifies that it is our cities that must be the drivers of economic growth in the future. The Department for Arts & Culture in WA released a Strategic

Directions Framework for 2015 – 2030 for discussion and feedback in May 2015. The consultation period closed in December 2015, and the final form of the Framework is now due for release.. The draft Framework identifies issues related to the projected population growth. The Framework sets out a vision for Perth as being “…a capital city as a year round vibrant, safe, tourism hotspot with culturally inclusive suburbs” by 2030, and identifies the need to be a city of choice in an increasingly competitive global environment. Perth will have to demonstrate vibrancy with lots of recreation and entertainment opportunities including strong arts and culture sector and built environment to suit cultural infrastructure. Similarly, it is anticipated the Strategic Directions 6 for the Sport and Recreation industry in WA, imminently to be released , will also pick up issues related to population growth, public open space and urban form.

Clearly, Perth needs: 1. To nurture its arts and culture sector and create built environments to suit cultural infrastructure. Without a strong arts and culture sector, we cannot hope to attract, retain and develop talented architects, designers, planners and visual artists whom we need to help us realise the vibrant and liveable urban spaces; 2. Well designed and functional public open spaces and sports infrastructure, close and accessible to high density housing. Again, we need strong and more connected sport and recreation in our cities and outer suburbs for liveability; 3. Planning for higher and high density housing of high quality design and well-connected by infrastructure to jobs, education, parks, community facilities and cultural precincts. SCA (WA) has hailed the strata titles reforms proposed for WA as “game changing” legislation. The introduction of community titles and leasehold titles will have the potential to achieve precisely what the policy makers have called for: the accelerated delivery of high quality, high density, sustainable and affordable housing. The reforms that are proposed are extensive and the detail has not yet been released. SCA (WA) must engage fully with Landgate once sections of the draft bill are available for consultation. Landgate’s information paper on the proposed reforms concerning management, released on 25 February 2016, states: “Some have asked for strata managers to be licensed in order to provide consumer protection. However, the lack of information about how many strata managers there are in

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STATE NEWS Western Australia

Western Australia, and how many strata schemes are being managed this way, means it is not possible to implement licensing at this time. Under reforms, Landgate will, for the first time, gather information over a period of time about the strata management industry to find out how many active strata managers there are. This will provide the Government with information to design the best possible solution based on industry and consumer needs. Reforms will require strata managers to lodge an annual return with Landgate providing information such as the name of the company they work for, their qualifications, the number of schemes they manage, the value of funds they hold on behalf of strata companies, and information on their insurance.â&#x20AC;? We cannot stop at strata titles legislation, we need to ensure that other planning policies, legislation and regulation

SCA (WA) Congratulates Platinum Sponsor

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complements and enables the objects of the reforms to become reality. This might involve SCA having a role and a voice on issues that range from taxation to welfare, transport planning, building regulations, sports infrastructure to arts funding. SCA (WA)â&#x20AC;&#x2122;s plan for 2016 is to continue to be a voice of the strata sector in relation to a broad range of issues so as to unlock the potential of the sector for the future.

Rachel Cosentino SCA (WA) President


STATE NEWS

SOUTH AUSTRALIA

SCA (SA) Report

SCA (SA) is looking forward to welcoming its members at the first educational event for the year, a CPD morning tea on managing risks. Sponsored by SA’s platinum sponsor, CHU Strata Insurance – Alan Ferre will give an informative and useful session that will help Strata Managers educate their clients so they are aware of the risks involved in ignoring issues, or not taking them seriously. Community title, office bearer’s liability and real-life case study claims on asbestos, windows falling out of buildings and more will be discussed. Tristan Winen, Director of Work Life Smart Systems is continuing on the conversation of risk, in his engaging presentation on work, health and safety (WHS) and what systems Strata Managers should have in place. He will explore some examples of not having a WHS system, and the affect it could have on workers and business owners. Tristan will dive deep into an investigation case study and what could be uncovered as well as discussing contractors and the risks of inadequate cover. More CPD

events will be held throughout the year and will be announced shortly. If you’re interested in partnering with SCA (SA) as an industry leader, we would like to hear from you. Please contact SCA National for a sponsorship prospectus and explore the opportunities available. SCA (SA) has been working on a draft contract of appointment for Strata Managers and is pleased to announce it is complete. It has been added to the SA section of the National website for exclusive use of SCA (SA) members. The Chapter Executive hope you find it useful in your work and look forward to providing more useful documents and information for your daily life.

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STATE NEWS

Australian Capital Territory

ACT In February, SCA (ACT) met to set an agenda that focused on creating events that were not only social, but also encouraged personal development for those Strata Managers involved. Our first event for the year, held 14 April 2016, was sponsored by QIA Group and entitled ‘Building Defects – Practical Advice for Strata Managers’. It was a wonderful start to our calendar. With our bellies full from a wonderful CPD lunch at the Crowne Plaza, our moderator Marcus Munstermann kicked off the Q’n’A panel with an excellent question to Rob Barker, a professional engineer at 5QS Barker Harle. Brett Smith, ACT State Manager Development from Hindmarsh and Alfonso Del Rio from Clayton Utz gave a well-round perspective to the panel – assuring that no Strata Manager left with a building defects question unanswered.

Territory partners

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Fixing strata building defects can be costly and timeconsuming. As time goes on, it may be harder to distinguish genuine defects from ordinary ‘wear and tear’ or maintenance issues, whether on common property or the individual lot owner’s property. We hope that today’s panel helped Strata Managers to get their heads around building defects and put practical solutions into place. The event was well attended and we look forward to our next CPD event that is scheduled for June. Should you be interested in sponsorship opportunities with SCA (ACT), please contact SCA National for the sponsorship prospectus.

Chris Miller SCA (ACT) President


STATE NEWS

Tasmania

SCA (Tas) Report As you may be aware, SCA (Tas) held a hugely successful Symposium 11-13 February in Launceston. Opened by the Hon Peter Gutwein, Treasurer and Minister for Planning and Local Government; the symposium saw delegates from each state and territory around Australia, with over 50 people in attendance. Although Tasmania is one of SCA’s smaller chapters, this was a great turn-out and it’s clear to see that SCA members are enthusiastic about the event’s holistic approach to strata in Australia. SCA (Tas) gives a special thank you to CHU Strata Insurance, our naming rights partner for the second year in a row. One of the most popular sessions was presented by Cameron Kusher from CoreLogic. Cameron’s session ‘The national strata market: historic, current and future’ gave an in-depth analysis into the trends in Australia’s evolving property market. He spoke of Australia’s heavily centralised population and gave staggering statistics, that almost 2 out of every 5 Australians live in either Sydney or Melbourne and that 58% of the residents live in the four largest capital cities.

The SCA (Tas) Symposium gala dinner was held at the beautiful QVM Art Gallery. Delegates wined and dined in a beautiful hall filled with inspirational artworks. SCA (Tas) is greatly appreciative of Longitude Insurance for sponsoring the dinner. SCA (Tas) would like to thank all our speakers who generously gave their time at the symposium, including: Tim Tierney from the Law Society of Tasmania in his informative strata law reform session, Alan Ferre from, Alistair Gibney from BCB, SCA National CEO Kim Henshaw, Tim Graham from HWL Ebsworth, Mark McLeod from Thyssenkrup, Greg Green from Greg Green Building Surveyors, Kingsley Osmond from MABI and Tim Barwick from Tas Strata and Property Group. We thank all our sponsors for their generous support, as without them this event would not be possible. On behalf of Mike Steele and Strata Community Australia, we give a warm welcome Tim Barwick as the new SCA (Tas) President.

Event partners Gold

Platinum

Event Partners

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ADVERTISEMENT

Maintaining Strata Properties in the Event of a Storm Water damage to strata buildings is often inevitable and if not prevented, can lead to a multitude of subsequent problems for property owners.

Reducing the risk of water damage through regular property maintenance will result in fewer headaches at claim time. A strata property is an investment and an asset. In order to ensure the investment keeps its value, there are some things to look out for and fix when carrying out maintenance or assessing new properties: •• Corrosion in structures such as gutters, roofs and downpipes •• Roof structure and stability – i.e. is the roof structurally sound •• Leaking pipes, gutters, windows and doors •• Damage to chimneys and vents •• Debris in gutters, drains and on roof tops •• Exposed wood which can invite termites and moisture •• Cracks in ceilings and walls •• Moisture residue on walls •• Drainage systems in car parks – i.e. are they clear of debris •• Damaged grates in car parks •• Pooling water around air conditioner drains Tip: Surveying your properties when the weather is at its worst will often reveal potential risks of damage far more noticeably than if it were assessed in good conditions.

Leaky roofs, corrosion and cracks are all contributors to water damage in and around a property. If a property is already struggling under the pressure of light weather, how can it be expected to hold up in severe rain or storms? Regular maintenance of building drainage systems including gutters, pipes and foundations can go a long way in helping to prevent water damage, therefore alleviating the stress of making an unexpected insurance claim and the inconvenience caused to owners and tenants. Failures of structures from age, wear and tear or corrosion are the leading triggers to most water damage losses. Generally, these issues are only discovered when the structure is damaged during a storm or impact. As the structure deteriorates, the ability for various components to withstand normal weather perils diminishes and can fail, even in light weather. Construction materials have life expectancies and maintenance requirements. Having plain steel located near the coast for instance, will require greater care and maintenance than further inland. The results of poor maintenance is a significant cost to clients and insurance companies and can sometimes result in claims being denied. Some items are difficult to maintain due to access, hence when the structure fails during a storm, the problem can only then become apparent as the causation factor of the damage. By introducing a strict maintenance schedule, a strata owner will be more aware of the current state of their properties. Example: “When Jeff got a call from one of his tenants complaining about water damage after a storm, he raised a claim with his insurance agency, which employed an assessor to complete a report on the damage. From the report, it was discovered that poor maintenance of the gutters and roof was the catalyst for the damage and compromised his insurance claim.”

The age of a property is another determining factor in the inevitability of water damage. If a strata building is old, and has not been looked after properly, the risks mentioned above might be prolific throughout the structure. The cost to the owner in repairs could far outweigh the original investment. WFI is one of the nation’s leading strata, business and farm insurers and has a long and proud history, dating back to 1919. WFI is backed by IAG, Australia’s largest general insurer. They offer their clients a high level of personal service and a fast and efficient claims experience. The range of cover available under the WFI Strata Plans can be tailored to include benefits such as full machinery breakdown cover, loss of rent, accidental damage to electronic equipment and strata council member’s legal liability, to name a few. In addition to the company’s residential and commercial strata insurance, WFI offers a wide range of products to suit the insurance requirements of business owners, farmers and landlords. Why should you choose WFI? You can trust and rely on WFI. We are good people to know for strata insurance because: •• We have a long and proud history of providing insurance cover for homes, businesses and personal property •• We have been serving the Australian community since 1919 •• We have over 170 local Area Managers across Australia offering personal service •• We offer a high standard of claims and service •• You deal directly with WFI, from enquiry to claim •• We are just one phone call away

For further information on WFI’s insurance and services contact your local WFI Area Manager on: 1300 934 934 or visit wfi.com.au To see if our products are right for you, always consider the PDS from the product issuer, WFI (ABN 24 000 036 279 AFSL 241461).


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INTERNATIONAL NEWS

New Zealand

SCA goes global–NZ set for a professional strata overhaul Since the turn of the century, Australian property has gone through a strata revolution, with apartments, units and townhouses now a suburban staple. At all turns this growth has been underpinned by the standards set by SCA for professionals in the industry and our neighbours across the ditch in New Zealand are keen to emulate this model. Now, with Australia’s fastest growing property sector set to embark on a global expansion, leading to multi-billion dollar growth and vast job opportunities, leaders in the Australian Strata sector are eager to have their Trans-Tasman sibling ride shot-gun. New Zealand has long expressed a desire to experience the strata property growth that their neighbour has been able to achieve, with better regulation and professional standards on their wish list for 2016. Keeping a finger on the pulse of international opportunities for some time now, SCA CEO Kim Henshaw has urged New Zealand to strap themselves in. “Along with a number of other countries in the Asia-Pacific region, New Zealand is primed for an explosion of strata property development over the coming decades, and we believe we can be an integral part of ensuring that this expansive phase does not cause crippling growing pains” “The compatibility of our organisation’s structure with the New Zealand strata sector makes it a rare perfect fit and we’re excited to make what is a great first step in taking the SCA brand global.” While an international expansion has ushered a change in branding outside Australia, with SCA becoming the ‘Strata Community Association’, SCA’s track record for implementing high standards of professional practice and industry education remains the same. And it’s this professional practice and industry education that is in high demand across the ditch, where some are calling strata an “unregulated mess”. “To put it straight, our strata sector here in New Zealand urgently needs an overhaul and we’re over the moon and a little relieved that SCA is making a move in 2016,” Joanne Barreto, Director of Auckland based Property 101 Group said recently.

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“We’re a smaller sector for sure, but our growth potential and the issues we are faced with mirror those that our neighbours in Australia understand, so we’re hopeful that SCA can establish the same professional benchmark they have in their home sector.” Ms Barreto says the positive impact that SCA will have on the local sector is best told in numbers. “In Auckland alone, where SCA is looking to set up its first NZ chapter, we have identified close to 5000 body corporates in the region, with an average 18 apartments each.” “Ultimately this means that approximately 90,000 apartments potentially in Auckland and another 1000 planned in the next few years that could be overseen by managers, responsible for upholding codes of conduct and undertaking industry training on a regular basis.” Mr Henshaw said the state of New Zealand’s property sector is like flicking through Australia’s diary a couple of decades ago, before anyone ever thought of setting up an industry body like SCA, and that’s only served to magnify NZ’s key issues. “When you have no professional benchmark in a sector like strata property, things can go rogue pretty dramatically, and that’s exactly what we’ve observed in New Zealand.” “It’s time body corporate managers, support staff, committee members and suppliers in the New Zealand sector had access to the codes of conduct, professional practice guidelines, education & training, industry advocacy that SCA prides itself on in Australia.” “Joanne and a number of other local leaders have told us all about the lack of regulation, limited education focus and the number of ongoing court disputes in relation to the conduct of industry “professionals” and it’s something we are hearing on loop.” “While we can’t claim that the Australian sector is perfect, we now have around 85% of Australian strata professionals voluntarily registered as members, making them responsible for upholding professional practices and codes of conduct, and that’s exactly the type of environment we want to see for the New Zealand sector.”


Communication FEATURE

Bottom of the map – top of the pack Tasmania looks set to become a whole lot more than just the Apple Isle, as new figures indicate it will lead Australian business and property growth for years to come.

The ANZ/Property Council Survey from earlier this year identified that Tasmania’s business confidence index (158) is ranked as Australia’s best, a whole 27 points ahead of the national average and leaders of the state’s fastest growing property sector are eager to foster this growth. As the sector continues to reach new heights, it’s important that benchmarking happens at the ground floor, to ensure the pursuit to be bigger is equally matched by that to be better; and Tasmania’s inaugural Strata Management Business of the Year award, recently announced at the SCA (Tas) symposium is a good first step to ensuring this happens. Leading the charge in this field is Launceston firm Stratatas, who took out not only this award, but another for the sector’s Rising Star. The awards acknowledged Stratatas’ outstanding performance in the Strata Community Industry, recognising the firm’s professionalism and their efforts in achieving above average growth, maintaining the highest levels of customer service, and embracing new cutting edge technology. Stratatas Manager, Mike Steele, believes that knowing the customer and meeting their needs through effective communication was imperative to the success of the firm. “The key to our growth in Tasmania’s north has ultimately come down to our ability to foster some really valuable local community relationships over the past 30 years.” “As our sector continues to move ahead in leaps and bounds, it’s important we get the basics right, starting with communication, and how that starts for us is ensuring Annual General Meetings are well-attended by lot-owners, providing the manager with the fullest understanding of owner’s needs.”

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FEATURE Communication

“Complacency is a killer in keeping communication as priority number 1, and we have a rigorous procedure of agenda circulation, as well as email and phone reminders to consult body corporate reps about meeting times.” As the past and founding President of Strata Community Australia (Tas), Mr Steele says it has been interesting to observe the technological advancements having an impact on this communication aspect. “The increased use of technology has presented itself as a massive opportunity for us in keeping the lines of communication open between stakeholders and management, and that ability to not shy away from the advancements is a big strength of ours.” “We have important things to communicate with our stakeholders, from answering lot owner questions efficiently, providing updates on industry trends and making good on our commitment regarding strata finances and compliance reporting, so it’s really given us a rise in quality.” “Beyond the obvious benefit of having the quality of communication go up, we’ve also seen the use of email reduce our costs, and streamline communications many times over.” The awards also saw recognition for outstanding achievers in the sector with Stratatas’ own Sara Hyland taking out the Rising Star category. Ms Hyland became involved in the sector following her employer’s interest in Strata, catching the bug when she became intrigued in the challenges presented in the industry. It is through meeting these challenges that Hyland has seen herself grow professionally and personally.

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‘The priority that we give regular communication has allowed me to develop significant confidence, especially when managing all the various lot owner personalities.” “Gaining their trust by keeping a calm and understanding manner has allowed me to maintain positive relationships, and provide advice that is taken on board.’ Looking to the future, Hyland believes it is awards like these that are encouraging strength in numbers. “I work in an emerging industry in Tasmania, and awards such as these bring the story to the broader community much more effectively than mainstream advertising.” While Stratatas embraces their latest achievement, they are by no means taking their foot off the accelerator to drive outstanding results for the Tasmanian strata sector. According to Mr Steele, the future lies in bringing compliance to current regulation in Tasmania, especially in the North, up to a standard that is on par with other Australian states. “Tasmania, and the north in particular need a level of reporting and compliance that at least matches the eastern seaboard of Australia.” “If this can be achieved, not only will the industry become a leader in employment opportunities, but Tasmanian strata property owners will begin to realise their full property value potential as well as the flow-on benefits.”


Work Health and Safety FEATURE

Asbestos safety

Strata Managers do you comply with the new Asbestos and Work Health and Safety Laws? Shane Foley, Director at BIV Reports

As you are aware, from 1 January 2012 the new Work Health and Safety Act 2011 and the Work Health and Safety Regulation 2011 came into effect in NSW, ACT, QLD and NT, and from 1 January 2013 in TAS and SA. VIC and WA are yet to adopt the model WH&S Laws. You will now be hearing OH&S intermingled and eventually replaced with WH&S. You will also hear the term â&#x20AC;&#x153;Person Conducting a Business or Undertakingâ&#x20AC;? (PCBU) which captures a much wider range of person being responsible under the WH&S legislation including strata managers. The new Act and Regulations have strengthened your responsibilities to anyone who carries out work or visits sites you manage Regardless of the legislative requirements, your common law duty of care always remains You always have a common law duty of care to anyone who visits a property that you manage or a property you own. Each State has its own Civil liability legislation which is the codification of case law and highlights the need to take a reasonable and proactive approach towards safety.

What exactly is asbestos? Asbestos is a naturally occurring mineral fibre that has been mined for the use in building products and materials. It is now deemed to be a deadly substance. Asbestos fibres, when inhaled, can cause asbestosis, lung cancer and mesothelioma. Asbestos was popular because of its fire resistance and insulation qualities. Australia began to regulate the use of asbestos products in the late 1970s. The use of crocidolite (blue) asbestos was banned in 1967, while the use of amosite (brown) asbestos continued until the mid-1980s. The ban on chrysotile (white) asbestos finally came about 20 years later, at the end of 2003. Who is at risk of exposure? Everyone in proximity to disturbed asbestos is at risk. This includes anyone who disturbs asbestos or Asbestos Containing Material (ACM), including workers, owners and occupiers. This could affect visitors, customers and anyone else who is in proximity to the ACM. If asbestos is in good condition and not disturbed then the risk is relatively June 2016

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FEATURE Work Health and Safety

low. However, if it is disturbed, then the exposure risk heightens and the area of potential exposure and contamination broadens. That is, the people in the adjoining buildings may be required to evacuate as well as the people in the subject property. Who has to comply? A person with management or control of any premises as a workplace, including property managers and strata managers. The WHS Act , imposes the following strict duty: 20(2) The person with management or control of a workplace must ensure, so far as is reasonably practicable, that the workplace, the means of entering and exiting the workplace and anything arising from the workplace are without risks to the health and safety of any person. Additionally, the WHS Reg imposes the following duty in relation to asbestos: • 422 Asbestos to be identified or assumed at workplace. • (1) A person with management or control of a workplace must ensure, so far as is reasonably practicable, that all asbestos or ACM at the workplace is identified by a competent person. Every building constructed before 31 December 2003 must now obtain an

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Asbestos Register (see cl 425 WHS Reg and the Code of Practice).

that you mange then that site becomes a workplace which must comply.

How do I comply? By obtaining a Work Health and Safety Report (previously know as OH&S reports), and an Asbestos Report that includes an Asbestos Register and Asbestos Management Plan.

What are the maximum penalties for non compliance? If the person has “a health and safety duty” and the person fails to comply with that duty the following range of penalties may be applied:

These reports must meet the strict guidelines of the WHS Act and Reg and the inspections must be carried out by a competent person. The Asbestos Register and WH&S Report must be made available to the workers you instruct. This approach will also address your obligations under section 20 of the WHS Act.

Category 1 • Individual: $300,000 or five years’ imprisonment or both • A PCBU: $600,000 or five years’ imprisonment or both • A Body Corporate: $3,000,000.

The person with the management or control of the workplace has various asbestos-related obligations under clauses 422 to 430 of the Regulation and the National Codes of Practice which you need to be familiar with. Obligations include accessibility to the Register and review of the Asbestos Register. Although there is a limited exemption for some residential premises, a workplace has to comply with the new Work Health Safety legislation. That is, once a strata manager or property manager instructs contractors to carry out work on a site

Category 3 (low range penalty) • Individual: 50,000 • A PCBU: $100,000 • A Body Corporate - $500,000. The Regulations list many penalties relating to non compliance with asbestos requirements, which range from $1,250 for an individual to $30,000 for a Body Corporate.

The above information is not legal advice and has been provided as a guide only. Legal advice should be obtained to confirm and clarify the best approach for each particular and specific circumstance. The information contained herein is copyright and has been provided by Shane Foley, Director of BIV Reports, www.BIV. com.au. He is available on 02 9114 9800 to discuss any asbestos or Work Health and Safety related matter.

Can you imagine an Australia with no apartments? Help the 2016 Census of Population and Housing tell the whole story. The Australian Bureau of Statistics (ABS) is seeking assistance from managers and agents of secure apartment buildings. Over the coming months you may be asked to provide information or building access to Census field staff, both before and after Census night on 9 August. Strata Community Australia supports the 2016 Census. We also encourage our members to assist Census field staff, who have the authority to access the common areas of apartment buildings, including stairwells, corridors and lifts. For more information, please call the ABS on 1800 151 913.

62

INSIDE STRATA

June 2016


A True Service Company That Delivers On Its Promises

IT Partners of the Strata Industry Over 20 Years Strata Industry Experience, has seen us work with all the major Strata Industry software applications, providing stable and scalable computing platforms.

CMA provides: • • • •

Public & Private Cloud Systems On Premise Systems Data Communication & Networking Fixed Fee Management Services – Infrastructure – User Help-desk – Backup & Disaster Recovery

National Head Office Sydney e: admin@cmanet.com.au | w: www.cmanet.com.au | p: 1300 884 603

Melbourne Victoria Specialists in • common property • locks, door closers, keys • architectural hardware • fire compliant door requirements • masterkey systems • fully insured

locksmith24seven@yahoo.com.au www.safeteclocksmiths.com.au ABN 53143374647

June 2016

INSIDE STRATA

63


ADVERTISERS INDEX

DIRECTORY Cleaning Services

Professional Services

ASQB PTY. LTD. Australian Essential Services Group

17

Bank of Queensland

29

Bing Technologies

“Small to Tall, we do it All” YOUR ONE STOP STRATA SPECIALISTS ALL SUBURBS: WEST - NORTH - SOUTH & EAST ALL SIZE JOBS: SMALL - MEDIUM - LARGE A FAMILY COMPANY FOR OVER 30 YEARS

02 9567 9200 commercialcleaning.com.au Pest Management

*BUILDING INSURANCEVALUATIONS* *WH&S SAFETY REPORTS* *SINKING FUND PLANS* *ASBESTOS REPORTS* QUICK EFFICIENT SERVICE

Ph:1300 10 72 80

www.biv.com.au – biv@biv.com.au Maintenance

CELEBRATING OVER 20 YEARS in the Strata Industry. From fixing a lock to painting a block, The Scotia Group can do the lot!

• Insurance Repairs • Reactive Maintenance • Programmed Maintenance Servicing Melbourne & surrounds with genuine 24/7 attendance and care. 1300 SCOTIA (1300 726 842) service@scotia.com.au

www.scotia.com.au

INSIDE STRATA

June 2016

36-37

BIV Reports Pty Limited

64

Body Corporate Brokers Pty Ltd

19

Brooklyn Underwriting

29

Building & Waterproofing Reports Australia

39

BuildingManager.Com.Au

16

Buildspect Consulting

29

Cardno Remedial Engineering CHU Underwriting Agencies Pty Ltd

57 IFC

Clean Green Strata Franchising Pty Ltd 41 Commercial Cleaning Services

64

Computer Maintenance Australia

16

Davcor

25

Electra Lift Co

41

Express Strata Glass

17

JLL

21

John’s Painting Group

4-5

Kevin Joyce Pest Management

64

Kleenit

63

Lannock Strata Finance

39

Leisuretex Painting Contractors

57

Linkfire

11

Locality Planning Energy

57

Longitude Insurance Pty Ltd

13

Magic Glass

41

Magnatex Industries

63

Megasealed Pitfield & Associates Pty Limited PPG - Taubmans Trade

7 21 1

Premier Painting Company

41

Programmed Property Services

16

Rockend

17

Safetec Locksmiths

63

Scotia Property Maintenance Pty Ltd

64

Strata Engineering Solutions Strata Unit Underwriters StrataLoans

64

9

21 OBC 2

TPG

11

WFI

56


Celebrating 20 years of partnerships with Strata Managers 1996 â&#x20AC;&#x201C; 2016

Protecting

communities

ASK YOUR STRATA MANAGER OR CONTACT US TODAY:

NEW SOUTH WALES

VICTORIA

Stephane Pouzet T: 02 8045 8500

Jane Evans T: 03 8602 9980

QUEENSLAND

WESTERN AUSTRALIA

Warren Fenton T: 07 5668 7880

Nick Swallow T: 08 9274 8004

bodycorporatebrokers.com.au


MORE THAN INSURANCE

GIVING CUSTOMERS EVEN MORE Our people are solely focused on, and passionate about, protecting the Australian strata community and have been delivering superior customer experiences and products since 1999. With the security of being backed by Australia’s largest general insurer, IAG, you know we’ll be there when you need us most. Our national team of strata experts has a proven track record of delivering specialised Residential and Commercial strata insurance solutions. We are proud to be recognised as Australia’s preferred provider of strata insurance.

INFO@SUU.COM.AU | 1300 668 066 | WWW.SUU.COM.AU

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SCA Inside Strata June 2016  

Strata Community Australia is the peak association supporting the strata sector and is well positioned to produce this, Australia’s premier...

SCA Inside Strata June 2016  

Strata Community Australia is the peak association supporting the strata sector and is well positioned to produce this, Australia’s premier...

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