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The Best Phone Service Manners and Your Customers It's very important for any customer service representative to give their best phone service manners to every customer. You may lose out on a possible customer or even a sale without the right phone manners. . Customers will be constantly calling you regarding how a particular product works or if they have concerns in case you work in a company who sell blowers, curling irons and other salon products. There is certainly a big possibility that different clients will contact you with the same concern and you must answer it over and over again. Even if this is the case, always remember to answer with respect. They are the customers plus it's much more difficult to explain through the phone services since you cannot demonstrate it to them. Try not to lose your patience with the client. . When you are answering a call, answer it with your back straight. This is because your posture can often reflect how you're feeling, especially when you are slouching or lying down. Sitting properly makes it less difficult for you to breathe when you talk and adds more life to your voice compared to if you are slouched on your seat or bent in your desk. You won't be able to mask the tone of your voice even if you have the best phone service in your grasp. . It's normal to lose your patience with your client sometimes. But when this happens, try to keep a cool head when answering their questions. Control your feelings when answering them. Don't be rude by lashing out on your client. Don't forget your salary depends on them so be careful with your temper. . In the line of selling a product over the telephone, most sales agents go an extra mile by being a bit persuasive with their customers. Be sure that you don't end up being too forceful if you use your powers of persuasion. There are people who do not like be forced into anything, especially if they're forced into buying goods or even phone services. Just give the right amount of persuasion but do not be too irritating. . If you need to get something away from your desk, say your client's record or even a manual, make sure that you don't leave them idle for 30 seconds or longer. Some clients could be very impatient and if leave you them on hold for even a couple of seconds, they would cut the call. This could be bad news for you because you won't be closing this sale or they will not be loyal to your service anymore. Try to act as fast as you can if needed to get some files; it would be better if you asked somebody else to get them so you do not need to leave the line and the client unattended. You can entertain them a bit if the best phone service you are utilizing can play songs while they are waiting on the line. Being respectful to the person on the other line, maintaining a cool head and speaking with confidence are very important as you spend most of your time on the telephone. So don't forget if you are doing business via the phone, to always be at your best phone service manners to impress your client and needless to say, close a sale.


The Best Phone Service Manners and Your Customers