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Contents General Reference, U.S. and Comparative Public Administration ............................................................3 Disaster Management & Healthcare......................8 Public Sector and Non-Profit................................14 Community and Environment ............................22 Page 3

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Criminal Justice and Law Enforcement ................28 In the Workplace..................................................33

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General Reference, U.S. and Comparative Public Administration New!

Coming Soon!

Logics of Legitimacy

Debating Public Administration

Three Traditions of Public Administration Praxis

Management Challenges, Choices, and Opportunities

Margaret Stout

Robert F. Durant

Edited by

West Virginia University, Morgantown, USA

American University, Washington, DC, USA

The discipline of public administration draws predominantly from political and organizational theory, but also from other social and behavioral sciences, philosophy, and even theology. This diversity results in conflicting prescriptions for the "proper" administrative role. So, how are those new to public administration to know which ideas are "legitimate"?

Jennifer R.S. Durant

Rather than accepting conventional arguments for administrative legitimacy through delegated constitutional authority or expertise, Logics of Legitimacy: Three Traditions of Public Administration Praxis does not assume that any one approach to professionalism is accepted by all scholars, practitioners, citizens, or elected representatives. Instead, it offers a framework for public administration theory and practice that fully includes the citizen as a political actor alongside elected representatives and administrators. This framework: • Considers both direct and representative forms of democracy • Examines concepts from both political and organizational theory, addressing many of the key questions in public administration • Examines past and present approaches to administration • Presents a conceptual lens for understanding public administration theory and explaining different administrative roles and practices The framework for public administration theory and practice is presented in three traditions of main prescriptions for practice: Constitutional (the bureaucrat), Discretionary (the entrepreneur), and Collaborative (the steward). This book is appropriate for use in graduate-level courses that explore the philosophical, historical, and intellectual foundations of public administration. Upon qualified course adoption, instructors will gain access to a course outline and corresponding lecture slides.

Catalog no. K14845, July 2012, 325 pp. ISBN: 978-1-4665-1161-3, $79.95 / £49.99

Former Managing Editor of Theory to Practice

Informed by a "5 R" framework (reconceptualizing purpose, redefining rationality, recapitalizing human assets, reengaging resources, and revitalizing democratic constitutionalism), this book bridges the gap between theory and practice. In this collection of articles revised for book format, the Durants expertly draw out themes, issues, problems, and prospects in their preface and section introductions. Bulleted lessons and practical takeaways are also added for the busy practitioner and researcher. This book is a “one stop shop” for crossdisciplinary, cross-sectoral, and cross-professional exchanges on contemporary challenges, choices, and opportunities facing public administrators today. • Includes collected articles and exchanges by toptier elected officials, administrators and scholars • Contains bulleted "lessons" from each exchange for the busy practitioner • Elucidates the "5R" framework: reconceptualize, redefine, recapitalize, reengage, and revitalize • Includes accessible and interesting content for practitioners, scholars, and new students just entering the field

Selected Contents: Rethinking Administrative Rationality in a Democratic Republic. Managing Successful Organizational Change in the Public Sector. Performance-Related Pay, Empirical Research, and the Perils of Persistence. From "Need to Know" to "Need to Share." Toward "Strong Democracy" in Global Cities? Social Capital Building, Theory-Driven Reform, and the Los Angeles Neighborhood Council Experience. Reinventing Administrative Prescriptions. Recapitalizing Organizational Capacity. How Financial Theory Can Improve Revenue Forecasting and Budgets in the States. Managing Public Service Contracts. A Return to Spoils? Revisiting Radical Civil Service Reform in the United States. Discrimination, Affirmative Action, and the New Governance. Reconceptualizing Institutions for New Policy Challenges. Rethinking the Governance Implications of Globalization for Economic Development. Spanning "Bleeding" Boundaries: Humanitarianism, NGOs, and the Civilian-Military Nexus in the Post-Cold War Era. Climate Change, Common-Pool Resource Theory, and the Adaptability of Western Water Compacts.

Catalog no. K14434, October 2012, c. 354 pp. ISBN: 978-1-4665-0236-9, $69.95 / £44.99 Also available as an eBook

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General Reference, U.S. and Comparative Public Administration Forthcoming!


Public Administration in PostCommunist Countries

The PoliticsAdministration Dichotomy

Former Soviet Union, Central and Eastern Europe, and Mongolia Edited by

Saltanat Liebert, Stephen E. Condrey, and Dmitry Goncharov In this work, expert contributors provide an overview and analysis of public administration in select postcommunist countries, including Russia, Georgia, Czech Republic, Romania, and Mongolia. Because these countries were largely closed off to the world, this is among the first books to supply a comprehensive study on their administrative systems. The text includes coverage of public management and administration, political and economic reforms, civil society, human resource management, financial and budgetary management, accountability and corruption, as well as prospects for future development. • Provides an overview and analysis of public administration in post-communist countries • Includes coverage of the former Soviet Union, Central and Eastern Europe, and Mongolia • Presents information for research scholars outside and inside these countries, as well as students of public administration studying within these countries

Selected Contents: Public Administration (PA) in Former Soviet States: Common Legacy and Challenge of the PostCommunist era. PA in Russian Federation. PA in Ukraine. PA in Kazakhstan. PA in Kyrgyzstan. PA in Georgia. PA in Lithuania. PA in Estonia. PA in the Czech Republic. PA in Poland. PA in Hungary. PA in Romania. PA in Mongolia. Conclusion: PA in Former Soviet States: Two Decades of Different Ways.

Catalog no. K12835, January 2013, c. 350 pp. ISBN: 978-1-4398-6137-0, $89.95 / £57.99 Also available as an eBook

Toward a Constitutional Perspective, Second Edition Patrick Overeem Institute of Public Administration, Leiden University, The Netherlands

The politics-administration dichotomy is much mentioned and often criticized in public administration literature. The Politics-Administration Dichotomy: Toward a Constitutional Perspective, Second Edition offers a book-length treatment of this classical notion. While public administration academics typically reject it as an outdated and even dangerous idea, it re-emerges implicitly in their analyses. This book tells the story of how this has happened and suggests a way to get out of the quandary. It analyzes the dichotomy position in terms of content, purpose, and relevance.

What’s in the Second Edition: • Extensive study of the politics-administration dichotomy as a classic idea in public administration • A much-overlooked constitutionalist line of argument in defense of this widely discredited notion • Exploration and further development of the intellectual legacy of Dwight Waldo • Coverage of the dichotomy’s conceptual origins in 18th and 19th century Continental-European thought • An assessment of main criticisms against and alternatives for the dichotomy presented in the literature • Contributions to the newly emerging Constitutional School in the study of public administration • An argument against the institutional separation of political science and public administration in academia Completely revised and updated, the book examines the idea that politics and public administration should be separated in our theories and practices of government. A combination of history of ideas and theoretical analysis, it reconstructs the dichotomy’s conceptual origins and classical understandings and gives an assessment of the main criticisms raised against it and the chief alternatives suggested for it.

Catalog no. K14257, April 2012, 242 pp. ISBN: 978-1-4398-9589-4, $69.95 / £44.99 Also available as an eBook


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General Reference, U.S. and Comparative Public Administration New!

Managing Development in a Globalized World Concepts, Processes, Institutions Habib Zafarullah University of New England, Armindale, New South Wales, Australia

Ahmed Shafiqul Huque McMaster University, Hamilton, Ontario, Canada

Traditionally, development has been rooted in ideologies and assumptions prevalent in the developed world and in practices and strategies adopted by leading industrial nations. However, historically, eclectic ideas and approaches often clash with existing long-established notions of progress and modes of realizing social and economic change. Managing Development in a Globalized World: Concepts, Processes, Institutions explores this topic by incorporating ideas and interpretations that have previously been neglected or given inadequate attention in the discourse on developing countries. It underscores development as a continuous process that must be supported by sound policies and efficient management, supplying a wider understanding of the field. The authors argue that the application of innovative development techniques and best practices is essential for obtaining optimum results in meeting the needs of society. They examine the style of managing development with a new perspective that links the phenomenon with changing demands and the interplay of internal/external actors and a host of stakeholders. An exploration of key sectors in development provides clear comprehension of problems and solutions. A careful synthesis of theoretical/conceptual and empirical literature, the book assesses real-world situations and provides insight into the operational dynamics of development policies, programs, and institutions. It focuses on goals, values, and dynamics of development management that are undergoing rapid changes and continue to be enhanced to alleviate poverty and improve living standards in an era of globalization and inter-regional and inter-institutional synergies. It highlights best practices essential for the efficient and effective delivery of human development services.

Globalism and Comparative Public Administration Jamil Jreisat University of South Florida, Tampa, USA

“This book is a unique contribution, not only for its focus on an important topic but also because it provides students and scholars with a comprehensive and conceptually focused view of the field. It is an analytical, evaluative, exhaustive, and balanced approach to critical dimensions of modern governance.” —Donald Klingner, Distinguished University Professor, School of Public Affairs, University of Colorado

Globalization, rapidly evolving communication and information technology, and the spread of democracy across the world are reshaping public organizations and changing governance. Yet, graduate students and public administration academics have limited resources with which to develop a real-world understanding of the conceptual evolution and the changing contextual relationships in the field. Helping to fill this void, Globalism and Comparative Public Administration examines comparative public administration from the 1960s to the present— providing an integrated and realistic view of the comparative perspective and its rationale. It explores the development and contributions of the comparative approach and explains how it is essential for developing the depth and breadth needed to transform public administration to a global field of learning and practice. Building on the success of the 2002 edition, the book covers new topics and offers expanded discussions on globalism, governance, and global ethics. From classic models to novel concepts and practices, this volume provides an exhaustive view of the development of the comparative perspective and its contributions of practical administrative knowledge that are applicable beyond national boundaries.

Catalog no. K12534, August 2011, 237 pp. ISBN: 978-1-4398-5458-7, $69.95 / £44.99 Also available as an eBook

Catalog no. AU6837, March 2012, 528 pp. ISBN: 978-1-4200-6837-5, $99.95 / £63.99

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General Reference, U.S. and Comparative Public Administration Public Administration in Southeast Asia Thailand, Philippines, Malaysia, Hong Kong, and Macao

State and Local Pension Fund Management

Edited by

Jun Peng

Evan M. Berman

University of Arizona, Tucson, USA

National Chengchi University, Taipei, Taiwan

While public administration practice and education has become considerably professionalized in the last decade, existing knowledge on public administration in Thailand, Singapore, Philippines, Vietnam, and Hong Kong is fragmented at best, and devoid of a useful reference. Sufficiently in-depth and well-rounded, this handbook fills a critical need by bringing together leading scholars in the field. Focusing on recent developments in public administration in countries that are among the fastest growing economies in the world, it explores their unique practices and innovative approaches. Divided into five sections, each dedicated to a particular country, the text outlines the most relevant topics in modern public administration.

Catalog no. AU6476, November 2010, 609 pp. ISBN: 978-1-4200-6476-6, $125.95 / £80.99

“… a detailed, comprehensive, academically impressive, yet thoroughly accessible introduction to every aspect of pension fund management … . Of special note are the chapters on post-employment benefits with respect to pension plans (including healthcare for retirees), and the 'Defined Contribution Pension Plan'. … a complete course of study in a single volume, and a critically important addition to corporate, governmental agency, and academic library economics studies reference collections in general and pension plan management reading lists in particular.” —Library Bookwatch

Catalog no. AU0548, August 2008, 288 pp. ISBN: 978-0-8493-0548-1, $104.95 / £66.99 Also available as an eBook

Also available as an eBook

Public Administration in East Asia Mainland China, Japan, South Korea, Taiwan

Edited by

Khi V. Thai

Edited by

Evan M. Berman National Chengchi University, Taipei, Taiwan

Written by leading experts, this book examines the inner workings of governments in East Asia, in particular its public administration and related public policy processes. It focuses on the apparatus of government—the agencies, their values, context, and policies within which they operate. Organized in parallel sections, the book covers the history, public policy processes, organization, HRM, ethics, corruption, intergovernmental relations, performance management, and e-government. The book includes essential knowledge and facts, discussions of emerging issues, and useful resources for further reading.

Catalog no. AU5190, May 2010, 692 pp. ISBN: 978-1-4200-5190-2, $159.95 / £99.00 Also available as an eBook

International Handbook of Public Procurement Florida Atlantic University, School of Public Administration, Boca Raton, USA

Despite the U.S. government spending a significant percentage of its GDP on contracts for goods and services, there is a paucity of reference books for public procurement officials and even fewer textbooks for courses on the subject. Filling this void, the International Handbook of Public Procurement presents a conceptual framework along with illustrative case studies that detail each phase of the public procurement process. It discusses public procurement reform, a process emphasized by the World Bank and the United Nations, and addresses topics such as eprocurement. Samples of RFBs, RFPs and contracts are also included that illustrate how to write specifications that avoid contract disputes.

Catalog no. AU5457, August 2008, 840 pp. ISBN: 978-1-4200-5457-6, $169.95 / £108.00 Also available as an eBook


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General Reference, U.S. and Comparative Public Administration Handbook of Employee Benefits and Administration Edited by

Christopher G. Reddick The University of Texas, San Antonio, USA

Jerrell D. Coggburn North Carolina State University, Raleigh, USA

Fiscal realities and changing social priorities require a shift in the way that benefits are awarded, especially in the public sector. This means that administrators and researchers must consider new parameters and contingencies, both financial and social, when evaluating choices and making decisions. The Handbook of Employee Benefits and Administration provides HR managers, consultants, and scholars in public administration with a comprehensive overview of this critical employee component. Respected experts in government and academia delve into an exploration of all major benefits, including retirement and healthcare, with a specific emphasis on growing concerns and trends within the public sector.

Catalog no. AU5192, April 2008, 448 pp. ISBN: 978-1-4200-5192-6, $145.95 / £93.00 Also available as an eBook

Second Edition of a Bestseller!

Handbook of Research Methods in Public Administration

Encyclopedia of Public Administration and Public Policy Second Edition (Print Version) Edited by

Jack Rabin The Pennsylvania State University - Harrisburg, Middletown, USA

David H. Rosenbloom American University, Washington, DC, USA

From the Nuremberg trials and the Civil Service Reform Act of 1978 to recent budget reconciliation bills, this bestselling encyclopedia provides detailed coverage of watershed policies and decisions from the perspectives of privatization, biomedical ethics, education, and diversity. Also available in an easily accessible and continually updated web version, this second edition features a wide range of new topics, including military administration, government procurement, social theory, and justice administration in developed democracies. It also addresses issues such as the creation of the Department of Homeland Security and covers public administration in the Middle East, Africa, Southeast Asia, the Pacific, and Latin America.

Catalog no. AU5275, December 2007, 2480 pp. ISBN: 978-1-4200-5275-6, $1428.00 / £910.00 Also available as an eBook

Encyclopedia of Public Administration and Public Policy

Second Edition

Second Edition (Online Version)

Edited by

This Taylor & Francis encyclopedia is also available through online subscription, offering a variety of extra benefits for researchers, students, and librarians. For more information, visit Taylor and Francis Online ( Or contact us to inquire about subscription options and print/online combination packages.

Gerald J. Miller Rutgers University, Newark, New Jersey, USA

Kaifeng Yang Florida State University, Tallahassee, USA

Describing new techniques and novel applications, this volume demonstrates the use of tools designed to meet the increased complexity of problems in government and non-profit organizations. It presents detailed information on conceptualizing, planning, and implementing research projects involving a wide variety of available methodologies. Providing a reference of systematic methods, this second edition explains how these techniques aid in understanding traditional issues, and reveals how they might be applied to answer emerging theoretical and practical questions.

US: (Tel) 1.888.318.2367 / (E-mail) International: (Tel) +44 (0) 20 7017 6062 / (E-mail) Catalog no. AUE5275, December 2007, 2200 pp. Online/Web ISBN: 978-1-4200-5276-3, $1295.00 / £665.00

Catalog no. AU5384, November 2007, 992 pp. ISBN: 978-0-8493-5384-0, $165.95 / £105.00 Also available as an eBook

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Disaster Management & Healthcare New!


Disasters 2.0

Behavioral Health Response to Disasters

The Application of Social Media Systems for Modern Emergency Management

Julie Framingham and Martell L. Teasley

Adam Crowe Richmond, Virginia, USA

Emerging social media and so-called Web 2.0 technologies will continue to have a great impact on the practice and application of the emergency management function in every public safety sector. Disasters 2.0: The Application of Social Media Systems for Modern Emergency Management prepares emergency managers and first responders to successfully apply social media principles in the operations, logistics, planning, finance, and administrative aspects of any given disaster. Using real-life examples of domestic and international disasters, the book reveals how social media has quickly become a powerful tool for both providing emergency instruction to the public in real time and allowing responding agencies to communicate among themselves in crisis. A definitive and comprehensive source, the book explores topics such as: • Social media basics • Citizen journalism • Strategic implementation • Safety and responsibility • Monitoring and analytics • Operational implementation • Geolocation systems • Crowdsourcing • Public notification • Mobile and other emerging technologies Each chapter begins with a list of objectives and includes a collection of case examples of social media use in past events. Practitioner profiles show real people implementing the technology for real solutions. Demonstrating how to effectively apply social media technology to the next crisis, this is a must-read book for those charged with disaster management and response.

Catalog no. K13449, April 2012, 321 pp. ISBN: 978-1-4398-7442-4, $69.95 / £44.99 Also available as an eBook


Edited by

Tallahassee, Florida, USA

Disasters can cause long-term disruptions to the routines of individuals and communities, placing survivors at risk of developing serious mental health and substance abuse problems. Disaster behavioral health services provide emotional support, help normalize stress reactions, assess recovery options, and encourage healthy coping behaviors. They also connect survivors to community resources that can assist the recovery process. Today’s increasing frequency and intensity of disasters merit greater focus on the development of modalities for intervention and mitigation against the psychological impacts of disaster. In Behavioral Health Response to Disasters, professionals with years of practice, research, and national advisory board service review and discuss key topics in the field. Highlighting the themes of cultural competence and evidence-based practice, this volume: • Presents an interdisciplinary approach to examining specific disaster behavioral health topics • Considers how an individual’s culture may impact willingness to seek out and accept services • Incorporates research on vulnerable or at-risk populations who are likely to suffer disproportionately more adverse psychological consequences of disaster • Discusses clinical studies of cognitive behavioral treatments for disaster-related distress and post-traumatic stress disorder In the past two decades, disaster behavioral health research, policy, and practice have grown exponentially. This volume covers the wide variety of issues in this emerging field, highlighting concerns that we must address in order to create more disaster-resilient communities.

Catalog no. K11125, April 2012, 441 pp. ISBN: 978-1-4398-2123-7, $89.95 / £57.99 Also available as an eBook

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Disaster Management & Healthcare


Pandemic Planning Edited by

J. Eric Dietz and David R. Black Purdue University, West Lafayette, Indiana, USA

Preparedness and rigorous planning on community, state, and regional levels are critical to containing the threat of pandemic illness. Steeped in research and recommendations from lessons learned, Pandemic Planning describes the processes necessary for the efficient and effective preparation, prevention, response, and recovery from a pandemic threat. This evidence-based book guides plan development and provides solutions to common strategic, ethical, and practical challenges to pandemic preparedness. Topics discussed include: • The current threat of pandemics and how they relate to homeland security and emergency management • Leadership and incident management structure as they relate to pandemic preparedness • Computer simulation models and data visualization for strengthening prevention and control measures within a community • Marketing principles and how they promote pandemic preparedness for a community • Lessons learned from pandemic influenza exercises conducted with regional hospitals and how those lessons can be applied to other institutions • Government resources available to assist with the planning for and monitoring of a pandemic event • Economic and logistic concerns that arise during a pandemic

Critical Incident Management A Complete Response Guide, Second Edition Vincent Faggiano, John McNall, and Tom Gillespie BowMac Educational Services, Inc., Honeoye Falls, New York, USA

Critical Incident Management: A Complete Resource Guide, Second Edition provides evidencebased, tested, and proven methodologies applicable to a host of scenarios that may be encountered in the public and private sector. Filled with tactical direction designed to prevent, contain, manage, and resolve emergencies and critical incidents efficiently and effectively, this volume explores: • The phases of a critical incident response and tasks that must be implemented to stabilize the scene • Leadership style and techniques required to manage a critical incident successfully • The National Incident Management System (NIMS) and the Incident Command System (ICS) • Guidelines for responding to hazardous materials and weapons of mass destruction incidents • Critical incident stress management for responders • Maintaining continuity of business and delivery of products or services in the face of a crisis • Roles of high-level personnel in setting policy and direction for the response and recovery efforts

Discussing preparedness across a variety of institutional levels, the authors’ collaboration with national research leaders and community stakeholders has enabled them to assemble the most current and essential information available on pandemic preparedness. Their book distills this information into workable strategies to bolster public health, mitigate risk, and protect the population.

Augmented by Seven Critical Tasks™ that have been the industry standard for emergency management and response, the book guides readers through every aspect of a critical incident: from taking initial scene command, to managing resources, to resolution, and finally to recovery and mitigation from the incident. The authors’ company, BowMac Educational Services, Inc., presently conducts five courses certified by the Department of Homeland Security. These hands-on "Simulation Based" Courses will prepare your personnel to handle any unexpected scenario. For additional information contact:

Catalog no. K12692, March 2012, 330 pp. ISBN: 978-1-4398-5765-6, $79.95 / £49.99

Catalog no. K13455, November 2011, 246 pp. ISBN: 978-1-4398-7454-7, $79.95 / £49.99

Also available as an eBook

Also available as an eBook

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Disaster Management & Healthcare

Cybersecurity Public Sector Threats and Responses Edited by

Kim J. Andreasson DAKA Advisory AB, Varberg, Sweden

“Given our increased global reliance on information and communication technologies—and the threats that come with it—the time is ripe for a book that looks specifically at cybersecurity in the public sector across the world. Having advised the United Nations on e-government since 2003, Kim Andreasson is just the person to do so.” —Karen S. Evans, Administrator (Retired), E-Government and Information Technology, Executive Office of the President, Office of Management and Budget

An accessible primer, Cybersecurity: Public Sector Threats and Responses focuses on the convergence of globalization, connectivity, and the migration of public sector functions online. It identifies the challenges you need to be aware of and examines emerging trends and strategies from around the world. Offering practical guidance for addressing contemporary risks, the book is organized into three sections: 1. Global Trends—considers international e-government trends, includes case studies of common cyber threats, and presents efforts of the premier global institution in the field 2. National and Local Policy Approaches— examines the current policy environment in the United States and Europe and illustrates challenges at all levels of government 3. Practical Considerations—explains how to prepare for cyber attacks, including an overview of relevant U.S. federal cyber incident response policies, an organizational framework for assessing risk, and emerging trends Also suitable for classroom use, this book will help you understand the threats facing your organization and the issues to consider when thinking about cybersecurity from a policy perspective.

Catalog no. K12093, December 2011, 392 pp. ISBN: 978-1-4398-4663-6, $59.95 / £38.99 Also available as an eBook


The Four Stages of Highly Effective Crisis Management How to Manage the Media in the Digital Age Jane Jordan-Meier Jane Jordan & Associates, Green Valley, California, USA

“Jane Jordan-Meier’s insights into crisis communication are based on her experiences over many years at the coalface, guiding CEOs and organizations through the toughest of times. Her book is a must-read for any communication professional seeking an understanding of the power of social media and how the media report a crisis.” —Robyn Sefiani, Managing Director, Sefiani Communications Group, Australia

“Written by a highly experienced media relations consultant and savvy social media expert, this book provides practical, accessible advice and easy-to-use and apply tools and guides—all brought to life through real-world case studies.” —Michaela Hayes, Past President, San Francisco Chapter, International Association of Business Communicators

“The Four Stages of Highly Effective Crisis Management: How to Manage the Media in the Digital Age is a full-blown training course in a book. Author Jane Jordan-Meier has used her vast experience in the media, PR, and media-management to craft a resource that will be invaluable to all who face, or may have to face, a crisis. … Highly recommended. —Bob Selden, author of What To Do When You Become The Boss

Authored by one of the world’s top media and crisis management experts, this book explains how the kingdom of news has changed and considers the new hybrid model that is emerging. It identifies the four stages in which the media report a crisis and supplies detailed guidelines and best practices for choosing the appropriate language and media outlet during and after a crisis.

Catalog no. K12481, March 2011, 320 pp. ISBN: 978-1-4398-5373-3, $59.95 / £38.99 Also available as an eBook

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Disaster Management & Healthcare Managing Children in Disasters Planning for Their Unique Needs Jane A. Bullock, George Haddow, and Damon P. Coppola Bullock and Haddow, LLC, Reston, Virginia, USA


The Human Side of Disaster Thomas E. Drabek University of Denver, Colorado, USA

—Mark K. Shriver, Chairman of the National Commission on Children in Disasters

“This book is the culmination of a career-long quest to translate decades of research findings to students, emergency management professionals, and the general population. … personal, nontechnical, and highly informative.”

This reference is among the first publications to explore the management of the care of children during disasters. Identifying the unique needs of children in disasters, it addresses family structure, housing, schooling, family, mental health, and psycho-social issues. Using case studies, the book illustrates the infrastructure that supports children in their daily lives and explains how to improve prevention, preparation, response, and recovery from disasters.

“…an excellent book that presents well-documented research findings in an entertaining and engaging style. … expands on important disaster-related knowledge beyond the typical academic and professional communities. It is therefore unique among texts, and contributes much to our understanding of human behavior in disaster situations.”

“… an invaluable resource on the challenges of providing for the needs of children during crises and natural hazard events.”

Catalog no. K11712, December 2010, 394 pp. ISBN: 978-1-4398-3766-5, $83.95 / £53.99 Also available as an eBook

Science and Technology of Terrorism and Counterterrorism Second Edition Edited by

Tushar K. Ghosh, Mark A. Prelas, Dabir S. Viswanath, and Sudarshan K. Loyalka University of Missouri, Columbia, USA

“… a good balance of scientific and managerial information. Through an examination of the history of terrorism, the editors present a series of questions to assist in the development of prevention and emergency management programs. … provides helpful perspectives for decision and policy makers regarding assessments, prevention, and intervention. … highly recommended to security professionals who seek a broader understanding of terrorist threats and technical countermeasures.”

—Gary Kreps, The College of William and Mary

—David McEntire, Department Chair and Professor, University of North Texas

“… a unique and much needed book. It grows out of Drabek’s lifelong commitment to not only conducting basic and applied research but also to passing on vital knowledge…what readers will find is a sound and highly readable discussion of insights and principles on the social and behavioral aspects of disasters…anyone interested in exploring human aspects of disaster, regardless of their locale, will find much food for thought…a welcome addition to the literature in the field.” —William A. Anderson, Ph.D., National Research Council, National Academy of Science

Based on years of research, this book scientifically evaluates human responses in the face of disasters. It presents four stories, each one rooted in actual events surrounding a particular disaster. They look at how attention to preparedness, response, recovery, and mitigation affect outcome and consider whether one can predict how any two people will respond. The book also examines long-term effects and issues of recovery.

Catalog no. K10428, August 2009, 288 pp. ISBN: 978-1-4398-0864-1, $64.95 / £41.99 Also available as an eBook

—Paul H. Aube, B.Sc., CPP, CAS, in Security Management, January 2011

Catalog no. AU7181, November 2009, 604 pp. ISBN: 978-1-4200-7181-8, $104.95 / £66.99 Also available as an eBook

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Disaster Management & Healthcare Bestseller!

Social Vulnerability to Disasters

Health Care Will Not Reform Itself

Edited by

A User's Guide to Refocusing and Reforming American Health Care

Brenda D. Phillips, Deborah S.K. Thomas, Alice Fothergill, and Lynn Blinn-Pike An examination of the social construction of disasters, this book demonstrates how the characteristics of an event alone do not create the tragedies that unfurl. It explores why social vulnerabilities exist, what can be done to foster change, and how to reduce damage. Each chapter provides strategies for communitybased mitigation by engaging those populations most at risk. Based on materials developed for the FEMA Higher Education Project, this book is an empiricallybased guide on incorporating the social aspects of disasters into emergency management, public administration, and social service programs.

Catalog no. AU7856, August 2009, 406 pp. ISBN: 978-1-4200-7856-5, $75.95 / £47.99 Also available as an eBook

Communicating Emergency Preparedness Strategies for Creating a Disaster Resilient Public Damon P. Coppola Bullock and Haddow, LLC, Reston, Virginia, USA

Erin K. Maloney Michigan State University, East Lansing, USA

“… a solid read that provides substantive advice in a user-friendly format. … For security professionals in particular, the book imparts the importance of determining what the message should be and how to convey it.” —Brian M. Harrell, CPP, MA, in Security Management, August 2010

An examination of pre-disaster awareness communication, this volume delineates the best ways to communicate disaster risk factors, response plans, and emergency procedures to the public without fomenting panic. The authors provide a history of disaster preparedness education and discuss the design of an effective public awareness campaign.

George C. Halvorson Kaiser Permanente, Oakland, California, USA

“… George Halvorson, CEO of the nation’s largest health care delivery system, says reducing costs while expanding coverage not only should be done, but can be done, and tells us how. … highlights the important role and many forms of connectivity in health care: electronic medical records for patients and physicians, registries and care coordination programs for chronic illness, mandates and exchanges for health insurance, the alignment of culture, and incentives among the many contributors to the wellbeing of patients.” — Dr. James Robinson, PhD, MPH Professor of Health Economics, UC Berkeley

“... a timely and compelling prescription to addressing the chronic ills of our health care system. One doesn’t have to agree with every proposal to appreciate the extraordinary contribution he has made here. Students of health reform would do well to consider this book as an invaluable text for our national public policy debate.” —Tom Daschle, Former U.S. Senate Majority Leader

“Halvorson’s simple, direct writing style is remarkable for its clarity. He takes complex problems and makes them understandable. Halvorson’s experience as leader of one of the world’s largest and most successful implementations of health information technology makes his insights into that subject particularly valuable.” — Dr. Alain C. Enthoven, Ph.D. Marriner S. Eccles Professor of Public and Private Management, Stanford University

This book cuts through the thicket of health care reform rhetoric to offer a step-by-step blueprint for achieving real improvements in health care delivery. It explains how health insurance works in the U.S. compared with the rest of the world and outlines the barriers to American reform.

Catalog no. K10830, May 2009, 184 pp. ISBN: 978-1-4398-1614-1, $32.95 / £20.99 Also available as an eBook

Catalog no. AU6510, May 2009, 264 pp. ISBN: 978-1-4200-6510-7, $75.95 / £47.99 Also available as an eBook


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Disaster Management & Healthcare

Disaster Recovery

Handbook of Military Administration Edited by

Brenda D. Phillips

Jeffrey A. Weber and Johan Eliasson

Oklahoma State University, Stillwater, USA

East Stroudsburg University, Pennsylvania, USA

This text tackles the myriad recovery issues faced by federal, state, and local emergency managers in a long-term disaster recovery situation. Topics include recovery planning, housing, debris management, public and private sector recovery, and historical and cultural preservation. The author also discusses environmental recovery, social and psychological recovery and services, voluntary organizations, federal assistance programs, grant writing, and donations management. Each chapter features key terms, learning objectives, highlighted practical applications, review questions, a summary, and references. Many case studies are also included to facilitate comprehension.

The United States' military administration sets the standard for reforms in public administration. This handbook addresses all the basic issues and components of the United States' military administration. It provides a rigorous account of the historical and legal context, organizational structure, systems and processes, professional development, and ethics. The unique coverage includes a comparison of international military administrations, evaluating policy goals, decision rules, and culture. It includes the latest reforms brought about during Donald Rumsfeld's tenure as well as the Defense Transformation Act of the 21st Century.

Catalog no. AU7420, May 2009, 546 pp. ISBN: 978-1-4200-7420-8, $75.95 / £47.99

Catalog no. DK3629, December 2007, 480 pp. ISBN: 978-1-57444-558-9, $165.95 / £105.00

Also available as an eBook

Also available as an eBook

Handbook of Long-Term Care Administration and Policy

Handbook of Administrative Reform

Edited by

An International Perspective

Cynthia Massie Mara

Edited by

The Pennsylvania State University, Middletown, USA

Laura Katz Olson

Jerri Killian Wright State University, Dayton, Ohio, USA

Lehigh University, Bethlehem, Pennsylvania, USA

Niklas Eklund

Exploring prevalent long-term care issues from every angle, this book discusses public perception, possible system failure, and the tensions between application of the social model and the medical model. with a focus on recipients and their caregivers, the book emphasizes services, exploring models that confront barriers to achieving coordination of care. It also addresses issues related to the administration of care and the importance and benefits of transparency of information. The book concludes with an examination of policymaking and funding, challenges inherent in getting on the public agenda, geriatric mental health needs, and future issues that will likely fuel national debate.

This volume brings together diverse international experts to analyze the intervention strategies central to administrative reform in nine nations located in North America, Europe, and Latin America. The text examines factors influencing administrative reform— most notably, pressure to adhere to the institutional, international, and supranational standards promulgated by globalization, the European Union, and the United Nations. Using specific case studies of EU members and applicant nations, as well as the United States, Canada, and Mexico, this comprehensive volume concludes with a challenge to continue the noble cause of advancing democracy through accountable, transparent, and responsive reform.

Catalog no. AU5327, March 2008, 464 pp. ISBN: 978-0-8493-5327-7, $104.95 / £66.99 Also available as an eBook

Umea Universitet, Sweden

Catalog no. AU8065, February 2008, 296 pp. ISBN: 978-0-8493-8065-5, $115.95 / £73.99 Also available as an eBook

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Public Sector and Non-Profit New!

Effective Non-Profit Management


Context, Concepts, and Competencies

The Rise and Fall of California

Shamima Ahmed

Larry N. Gerston

Northern Kentucky University, Highland Heights, USA

San Jose State University, California, USA

Drawing on input from an advisory group of leading non-profit professionals, this text presents the broad framework and theoretical perspective underlying non-profit management practices. It contextualizes the framework and theories in terms of the changing socio-political conditions and expectations of key stakeholders of non-profit organizations. The theoretical background is coupled with practical information throughout the text. Chapters contain short cases, practical vignettes, the actual forms in use, and the pragmatic understanding of everyday practice. The book also provides best practices, practical tips, and lists of Internet resources for further study. • Presents clear, comprehensive non-profit management competencies, values, and skills • Provides up-to-date information on emerging issues in non-profit management, including transparency, technology, legal, and other socio-political issues • Includes input from an advisory group of leading non-profit executives • Offers best practices, practical tips and examples, and lists of Internet resources

“Self-knowledge is a requirement for self-correction. In its candor, comprehensiveness, and call for reform, Not So Golden After All offers step number one in the political twelve-step program upon which California must embark if it wishes to redeem its heritage.”

Not So Golden After All

Selected Contents: Introducing Non-Profit Organizations. Essential Linkages and Distinctions: Non-Profits, for Profits and Government. Legal Framework. Governance. Volunteers. Human Resource Management. Revenue Sources. Financial Management. Marketing. Technology Applications and Its Strategic Use. NonProfit Effectiveness. Global International Dimension. Conclusion.

Catalog no. K10795, August 2012, 338 pp. ISBN: 978-1-4398-1548-9, $59.95 / £38.99 Also available as an eBook

—Kevin Starr, Professor of History, University of Southern California

Illustrating each step of the breakdown that led to California's current state of dysfunction, this book provides insight into a system gone amuck. It addresses complicated topics in an engaging manner to help the public and leaders alike understand how to make policies that balance expectations with outcomes. Key political themes covered include disconnected institutions, perpetually unbalanced budgets, immigration, voter ignorance, interest group influence, and dysfunctional institutions. • Highlights the problems created by poor land use planning—from suburban sprawl and government waste to inefficient use of agricultural land • Examines how interest groups have been able to wrest control of the processes that were created to keep them in line • Identifies duplication of efforts and other inefficiencies at the state and local levels Author Larry Gerston leaves no stone unturned in his discussion of California's economy, position on the Pacific Rim, cultural diversity, land and water issues, and its relationship with the federal government. He examines the state’s infrastructure, natural resources, immigration issues, education, finance, healthcare, civil rights, planning and development, security, laws, political parties, and power structures.

Catalog no. K13763, March 2012, 342 pp. ISBN: 978-1-4398-8012-8, $59.95 / £38.99 Also available as an eBook


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Public Sector and Non-Profit Government Budgeting and Financial Management in Practice

Government Performance and Results

Logics to Make Sense of Ambiguity

Jerry Ellig, Maurice McTigue, and Henry Wray

Gerald J. Miller Arizona State University, School of Public Affairs, Phoenix, USA

Government Budgeting and Financial Management in Practice: Logics to Make Sense of Ambiguity examines transaction cost economics and other small government, managed-by-the-market techniques as the latest reincarnation of public budgeting and financial management orthodoxy. Gerald J. Miller reviews new research on the continuing validity of the political dimension of government finance decisions and the multiple, intensely argued constructions of reality the finance official must make sense of. Miller discusses major advances in interpretive approaches to budgeting and finance and how they dominate writing in the broader field of public administration. He also examines the effects of the explosion of information systems, new budget techniques, nonconventional ways of spending, and new technologies. The book uses a question as the motivating force to understand some facets of today’s government budgeting, finance, and financial management: where do the critical assumptions come from to drive financial management? Miller takes the history of reform, developments in the field and the logics finance officials say they use as sources for these assumptions and examines what they reveal about constructions of the government finance world. Exploring new avenues of financial management thinking, the book discusses ambiguity and interpretations that move the unclear preferences, ends, and goals toward consensus. The author identifies an alternative approach to research that explains important facets of financial management. This approach is drawn directly from practice, events and problems in public organizations, and from the creedal bent of many political actors in competition.

Catalog no. DK4559, September 2011, 356 pp. ISBN: 978-1-57444-753-8, $89.95 / £57.99 Also available as an eBook

An Evaluation of GPRA’s First Decade

George Mason University, Fairfax, Virginia, USA

Written to address performance policies within state and national governments, Government Performance and Results: An Evaluation of GPRA’s First Decade summarizes lessons learned from a 10year research project that evaluated performance reports produced by federal agencies under the Government Performance and Results Act (GPRA). The results of this project can help answer a wide variety of questions in political economy and public administration, such as: • What factors make performance reports relevant and informative? • Has the quality of information disclosed to the public improved? • Why do some agencies produce better reports than others? • Has GPRA led to greater availability and use of performance information by federal managers? • Has GPRA led to greater use of performance information in budget decisions? • What steps would make federal management and budget decisions more performance oriented? The book documents the current state of the art in federal performance reporting, measures the extent of improvement, compares federal performance reports with those produced by state governments and other nations, and suggests how GPRA has affected management of federal agencies and resource allocation by policymakers. It also identifies obstacles that must be overcome if GPRA is to deliver on the promise of performance budgeting. The authors chronicle the improvements observed in federal performance reporting through the lens of the Mercatus Center’s annual Performance Report Scorecard.

Catalog no. K11980, September 2011, 321 pp. ISBN: 978-1-4398-4464-9, $59.95 / £39.99 Also available as an eBook

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Public Sector and Non-Profit The Practice of Government Public Relations Edited by

Mordecai Lee, Grant Neeley, and Kendra Stewart

Ethics for the Public Service Professional Aric W. Dutelle

College of Charleston, South Carolina, USA

University of WisconsinPlatteville, USA

In addition to traditional management tools, government administrators require a fundamental understanding of the tools available to address the everchanging context of government communications. Examining the ins and outs of the regulations influencing public information, The Practice of Government Public Relations unveils novel ways to integrate cutting-edge technologies—including Web 2.0 and rapidly emerging social media—to craft and maintain a positive public image.

“...the moral and ethical concepts gleaned from reading this book are worthy of assimilation into one's professional activities, and indeed into one's personal life.”

Expert practitioners with extensive government communications experience address key topics of interest and provide an up-to-date overview of best practices. They examine the specifics of government public relations and detail a hands-on approach for the planning, implementation, and evaluation of the wide-ranging aspects of government public relations—including how to respond during a crisis. In addition to the tools provided on the accompanying CD-ROM, most chapters include a Best Practice Checklist to help you successfully utilize the communication strategies outlined in the book. Focusing on the roles of government managers enacting policies adopted by elected officials and politicians, this book is ideal for program managers seeking innovative and inexpensive ways to accomplish their programs’ missions. While no manager can be an expert in all aspects of public administration, this book helps you understand the external communications tools available to advance the mission and results of your agency.

Catalog no. K11561, August 2011, 271 pp. ISBN: 978-1-4398-3465-7, $59.95 / £38.99 Also available as an eBook

—Scientific Sleuthing Review

Examining the history of ethics, codes, and legislation relating to public service, Ethics for the Public Service Professional: • Provides timely coverage of current police and public service controversies • Discusses important new mechanisms of accountability, including comprehensive use-of-force reporting, citizen complaint procedures, early intervention systems, and police auditors • Presents real-life situations faced by those within public service, encouraging discussion and debate • Incorporates news stories throughout the text to demonstrate the diverse scope of ethical issues within the public service workplace • Includes a list of websites to facilitate further research Each chapter begins with learning objectives to emphasize active rather than passive learning, along with key terms for readers to assimilate. Many chapters contain Ripped from the Headlines current event examples that demonstrate actual scenarios involving the issues discussed within the chapter. Case studies and summations further assist readers in comprehending the material, along with sections offering insight from public servants specializing in a particular area. Review questions at the end of each chapter test comprehension.

Catalog no. K11183, March 2011, 229 pp. ISBN: 978-1-4398-2490-0, $79.95 / £49.99 Also available as an eBook


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Public Sector and Non-Profit

Lean for the Public Sector The Pursuit of Perfection in Government Services Bert Teeuwen WagenaarHoes Organization, The Netherlands

Packed with international case examples and clearly delineating principles as they apply to public sector organizations, Lean for the Public Sector: The Pursuit of Perfection in Government Services demonstrates that Lean in the public sector is neither rocket science nor a typical profit-driven improvement program. The book begins with coverage of the basic philosophy of Lean before detailing specific methods for improving processes in the public sector. It addresses concerns specific to the public sector environment and considers the role of the citizen, not only as customer, but as a voter, taxpayer, and community participant. The author provides a clear explanation of methods such as 5S, kaizen, standardization techniques, and Value Stream Mapping shaped to Lean Government. His approach provides a reality-based view of value-added services and waste in the public sector. • Addresses Lean applications in the government and the public sector • Explains the basic philosophy of Lean • Presents specific methods for improving processes in the public sector • Includes international case examples Written specifically to address the application of Lean practices in government and the public sector, this how-to workbook gives you the wherewithal to combat the 'We don’t make widgets' mentality. Providing the tools to manage the entire Lean transformation process, the book helps you immediately integrate the Lean way of thinking and its tools into your improvement program.

Catalog no. K11863, December 2010, 223 pp. Soft Cover ISBN: 978-1-4398-4022-1, $31.95 / £15.99 Also available as an eBook

Governance Networks in Public Administration and Public Policy Christopher Koliba and Asim Zia University of Vermont, Burlington, USA

Jack W. Meek University of La Verne, California, USA

Highlighting the interplay between public actors and policy tools, this text describes the skills and functions of public administrators in the context of networked relationships and presents the theoretical foundations required to analyze governance networks. It identifies reforms and trends in governing that led to governance networks, explains the roles that various actors take on through networked relationships, highlights challenges involved in the failure of networked activities, and illustrates how policy tools are mobilized by these relationships. Readers will gain access to the author’s website that contains PowerPoint® presentations, writable case study templates, and other helpful material.

Catalog no. AU7126, July 2010, 389 pp. ISBN: 978-1-4200-7126-9, $72.95 / £45.99

Public Administration and Law Third Edition David H. Rosenbloom, Rosemary O'Leary, and Joshua Chanin Since the first edition of this bestselling volume was published, it has retained its unique status of being the only book in the field of public administration that analyzes how constitutional law regulates and informs the way administrators interact with each other and the public. Examining First, Fourth, Fifth, Eighth, and Fourteenth Amendment rights as they pertain to these encounters, it explains how public administrators must do their jobs and how administrative systems must operate in order to comply with constitutional law. The text is supplemented with case citations and lists of articles, books, and documents.

Catalog no. K10221, June 2010, 353 pp. ISBN: 978-1-4398-0398-1, $83.95 / £53.99 Also available as an eBook

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Public Sector and Non-Profit Managing Public Sector Projects

William Sims Curry

A Strategic Framework for Success in an Era of Downsized Government

Chico, California, USA

David S. Kassel

“Seldom does a book come along that has true value to the active practitioner in any field. …This book and supplemental material give any contracting professional a plethora of sound advice and real tools with which to design, develop, and implement contracts in a professional and ethical manner. A must for any contract professional’s desk.”

Accountable Strategies Consulting, Harvard, Massachusetts, USA

Government Contracting Promises and Perils

—Greg Sanger, PhD, SpectraSensors

“This guidebook is filled with practical advice, colorful examples, and the theoretical background that will help public managers succeed.” —Robert McGowan, Principal Management Auditor, King County Auditor’s Office, Washington, USA

• Describes the dangerous practices commonly applied in the development and management of government contracts • Includes a CD with detailed technical discussions, contracting documents and tools, glossary of terms, and templates

In line with the principles of Total Quality Management (TQM) and of the PMBOK® Guide, this book establishes a framework that managers in the public sector can follow to bring projects to successful conclusions. Key concepts are illustrated by more than 30 real-life examples—from infrastructure reconstruction in Iraq to the Big Dig in Boston.

Catalog no. AU8565, April 2010, 312 pp. ISBN: 978-1-4200-8565-5, $72.95 / £45.99

Catalog no. 88734, March 2010, 278 pp. ISBN: 978-1-4200-8873-1, $72.95 / £45.99

Also available as an eBook

Also available as an eBook

Strategic Collaboration in Public and Nonprofit Administration

Handbook of Public Information Systems

A Practice-Based Approach to Solving Shared Problems

Edited by

Third Edition Christopher M. Shea

Edited by

University of North Carolina at Chapel Hill, USA

Dorothy Norris-Tirrell and Joy A. Clay

G. David Garson

University of Memphis, Tennessee, USA

North Carolina State University, Raleigh, USA

“...a rigorous, step-by-step guide to collaborating in practice has been missing from my bookshelf. This book successfully fills that gap by introducing a comprehensive model of strategic collaboration and demonstrating thoroughly the applicability of the model with teachable case studies.”

The handbook points the way to successful execution of IT projects by offering 39 contributed articles by experts in the field. Content includes introductory material that addresses twenty-first century public information systems, modern IT needs, and the development of e-government. It follows with an examination of the growth and use of information technology within and among government agencies and organizations. The book includes case studies and examples in the use of IT by government agencies in New York, Florida, the Washington D.C. area, Italy, and the UK.

—Michael McGuire, School of Public and Environmental Affairs, Indiana University

A superb book for professional graduate programs in public administration, public health, education, and social work... . —Charles T. Goodsell, Virginia Tech University

Catalog no. 88750, April 2010, 417 pp. ISBN: 978-1-4200-8875-5, $72.95 / £45.99

Catalog no. K10387, March 2010, 520 pp. ISBN: 978-1-4398-0756-9, $94.95 / £59.99 Also available as an eBook

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Public Sector and Non-Profit Organizational Assessment and Improvement in the Public Sector

Bureaucracy and Administration

Kathleen M. Immordino

Ali Farazmand

Rutgers, The State University of New Jersey, New Brunswick, USA

Florida Atlantic University, Fort Lauderdale, USA

“Stressing the significant and important differences between business and government, this book supplies the needed knowledge and tools to create a culture of assessment in government organizations at all levels.”

This volume provides a thorough analysis of bureaucracies worldwide and their effect on politics and society. It begins by exploring the historical antecedents of bureaucracy. In the next section, leading scholars present a detailed review of theoretical and conceptual perspectives on bureaucracies and bureaucratic politics, followed by empirical studies. Following an examination of bureaucracy and public management, it considers topics such as the response to Hurricane Katrina, training of bureaucrats, and ethical issues. Reviewing bureaucratic politics in the Americas, Europe, the Middle East, and Asia, the book concludes with a focused analysis of bureaucracy, change, reform, and revolution, highlighting implications for future governance and administration.

—Abstracts of Public Administration, Development, and Environment, September 2010

“The author uses the Malcolm Baldrige National Quality Award framework as the underpinning for her public sector assessment and improvement (PSAI) model. The model is designed specifically to accommodate the culture, language and needs of government agencies. …If you are serious about improving your organization, you should read this book.” —Jim Kotterman, Michigan Manufacturing Technology Center, in QP Reviews, October 2010

Catalog no. AU4208, October 2009, 248 pp. ISBN: 978-1-4200-8420-7, $64.95 / £41.99

Edited by

Catalog no. DK3111, June 2009, 652 pp. ISBN: 978-0-8247-2369-9, $149.95 / £96.00 Also available as an eBook

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The New Face of Government Ethics Moments in Government Cases and Controversies Donald C. Menzel Ethics Management International, Tampa, Florida

“… Don Menzel has surpassed other efforts to date. … truly provides a ‘one stop package for training, learning, and teaching.’ Its extraordinarily rich set of cases that are systematically cross indexed to concepts and problems, along with a CD containing a wide array of resource material, can equip any instructor with the essentials of an effective learning experience for those wrestling with the knotty problems of becoming and remaining ethically competent. I recommend it enthusiastically for both instructors in higher education and trainers dealing directly with practitioners.” —Terry L. Cooper, Ph.D., University of Southern California

Catalog no. K10352, September 2009, 264 pp. ISBN: 978-1-4398-0690-6, $59.95 / £38.99

How Public Managers Are Forging a New Approach to Governance David E. McNabb Pacific Lutheran University, Tacoma, Washington, USA

Focusing on transformation at the federal, state, and local levels, this book reflects the changes currently taking place in government and nonprofit organizations. Processes such as strategic management, enterprise architecture, information and communications technology, and enterprise transformation are enabling agencies from the public and private sectors to become cost-effective, performance-oriented learning organizations. Aimed at present and future administrators of public organizations, this resource includes a field-tested survey for diagnosing disequilibrium in organizations as a first step in a transformational change initiative.

Catalog no. AU3878, March 2009, 308 pp. ISBN: 978-1-4200-9387-2, $64.95 / £41.99 Also available as an eBook

Also available as an eBook

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Public Sector and Non-Profit PerformanceBased Management Systems Effective Implementation and Maintenance Patria de Lancer Julnes University of Baltimore, Maryland, USA

Expectations for performance management continue to grow in the public sector, but there remains little understanding on how to effectively implement and sustain these systems. This volume discusses the practical challenges involved in performance measurement efforts and provides context-sensitive guidelines to overcome these obstacles. The book presents theoretical background, empirical studies, and recommendations for theory and practice in order to support practical efforts to build successful performance management systems in public organizations. Developing a framework for analysis, the text offers new insight on the factors that affect implementation.

Catalog no. AU5427, December 2008, 288 pp. ISBN: 978-1-4200-5427-9, $104.95 / £66.99 Also available as an eBook

Handbook of Governmental Accounting Edited by

Frederic B. Bogui New Jersey Institute of Technology, Newark, USA

“The list of contributors is impressive, both in length and qualifications ... the pieces fit together well, covering all significant areas of governmental accounting and doing so at an impressive level of depth and detail. —F. A. Marino, Assumption College, in Choice: Current Reviews for Academic Libraries, Vol. 46, No. 10

Drawing on the expertise of a distinguished group of contributors, the book begins with a discussion of the growth of generally accepted accounting principles, providing a historical perspective that highlights the greater levels of accountability in government finance. It includes coverage of governmental funds, proprietary funds, fiduciary funds, governmental financial reporting, and the process of auditing governmental entities.

Catalog no. DK4573, December 2008, 544 pp. ISBN: 978-1-57444-758-3, $104.95 / £66.99 Also available as an eBook

The Facilitative Leader in City Hall

Edited by

Contracting for Services in State and Local Government Agencies

James H. Svara

William Sims Curry

Reexamining the Scope and Contributions

Chico, California, USA

Arizona State University, Phoenix, USA

A critical examination of government in American cities, this volume presents the innovative view that mayors in council-manager cities are better positioned to develop positive leadership than their peers in mayor-council cities. This book develops a deeper understanding of city government institutions with an examination of groundbreaking conceptual model of leadership and how it relates to local government forms. Based on the observation of mayors who have served in the past decade in cities ranging in size from 1,500 to 1.5 million, 14 case studies evaluate factors that contribute to effective leadership and highlight emerging issues faced by today’s cities.

Catalog no. AU6831, December 2008, 432 pp. ISBN: 978-1-4200-6831-3, $104.95 / £66.99

“… a guide for government officials who want to make sure that the deals they seek to secure with private businesses aren't ones that lead to poor decisions and corruption. On the government side, contracts should always defend public interest and avoid wasteful spending while maintaining a level of quality, and William Sims Curry writes on how to avoid the worst of decisions with simple principles and how to avoid being exploited by private industry. … a must for any government official.” —James A. Cox, Editor-in-Chief, Midwest Book Review, in Library Bookwatch, March 2011

Catalog no. AU8321, November 2008, 480 pp. ISBN: 978-1-4200-7832-9, $79.95 / £50.99 Also available as an eBook

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Public Sector and Non-Profit

Labor Relations in the Public Sector

Government Budget Forecasting Theory and Practice Edited by

Fourth Edition

Jinping Sun

Richard Kearney

California State University, Bakersfield, USA

North Carolina State University, Raleigh, USA

Reflecting globalization and trends that are reshaping the role of labor unions, the fourth edition of this perennially bestselling textbook has maintained the accessible format that made its predecessors so popular. This edition continues to recognize the key role played by unions in the federal government as well as state and local jurisdictions Unions. It also considers emerging trends and features several new case studies that provide readers with experiential learning opportunities across a range of contemporary situations. It places greater emphasis on interest-based ("win–win") negotiations during bargaining processes and throughout the administration of contracts.

Catalog no. AU6314, November 2008, 408 pp. ISBN: 978-1-4200-6314-1, $87.95 / £55.99 Also available as an eBook

Thomas D. Lynch Louisiana State University, Baton Rouge, USA

Revenue and expenditure forecasting is often overlooked in the budget process. Based on the collaboration of budget scholars and practitioners, this volume examines U.S. forecast practices at the federal, state, and local levels, utilizing case studies of various states, including California and Texas. It highlights such issues as casino tax revenues and welfare caseloads to clearly define budget forecasting, explain its importance, and describe how budget forecasts are prepared. The authors explore consensus systems and risk assessment, considering political factors and the costs of forecast errors, concluding with a call for transparency and a look at forecasting practices in emerging countries.

Catalog no. AU4582, March 2008, 664 pp. ISBN: 978-1-4200-4582-6, $115.95 / £73.99 Also available as an eBook

Understanding Research Methods A Guide for the Public and Nonprofit Manager

Government Public Relations A Reader

Donijo Robbins

Mordecai Lee

Grand Valley State University, Grand Rapids, Michigan, USA

University of Wisconsin, Milwaukee, USA

Designed for a one- or two-semester course, this text provides a comprehensive exploration of research designs and analytical tools that serve as the foundation for decision-making in the fields of public policy and nonprofit administration. Graduate students studying these areas will learn how to develop proper research questions, define specific research purposes, and form hypotheses that avoid confusion in measurement and analysis. Illustrated by exercises and examples throughout the text, Understanding Research Methods offers a blueprint for developing research projects, demonstrating how to report, interpret, and communicate research findings in an effective way.

Addressing the theory, practice, and context of government public relations, this book stresses the importance, value, and use of public relations as a tool to advance the goals of government. Each section begins with an introductory overview and ends with a list of discussion questions and additional readings. Describing the discrete purposes of public relations to make their benefit and application more tangible, topics include media relations, public reporting, responsiveness, and outreach, as well as the integral role of PR in crisis management. The last section summarizes the overall themes along with future influences such as globalization and e-reporting.

Catalog no. DK3729, October 2008, 306 pp. ISBN: 978-1-57444-585-5, $96.95 / £61.99

Catalog no. AU6277, December 2007, 456 pp. Soft Cover ISBN: 978-1-4200-6277-9, $92.95 / £59.99

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Community and Environment New!

The New Triple Constraints for Sustainable Projects, Programs, and Portfolios Gregory T Haugan

Eco-Cities A Planning Guide Edited by

Zhifeng Yang Beijing Normal University, China

The ongoing changes in population, climate, and the availability of energy have resulted in unprecedented threats and opportunities that all project and program managers, portfolio managers, and public planners need to be aware of. This book offers a clear look at how these constraints will impact project undertakings and overlay the current classic constraints of cost, schedule, and performance. The book provides current facts and information on population, climate change, and energy issues—identifying trends and outlining opportunities in the form of a set of overlays (summary conclusions). The overlays are indexed to current changes that collectively represent a major turning point in the way we use resources and our growing need to seek sustainability. Identifying how changes in the new triple constraints will impact long-range planning, the book: • Explains the rationale behind population forecasts and the likely impact on global supply and demand • Highlights emerging trends in global temperatures and sea level rise, and the impacts on ecology, biology, and the marine environment without political spin • Includes SWOT analyses of fossil fuels, nuclear fuel, and renewable fuels to assist in planning programs that depends upon these energy sources • Provides expert estimates and forecasts of energy availability and alternatives The text provides a rational basis for approaching the new problems that all program and portfolio managers will soon have to deal with. It will help you identify and recognize these current and projected circumstances and risks so you will understand and be prepared to make the most of the major changes impacting the upcoming decision environment.

Catalog no. K14552, July 2012, 420 pp. ISBN: 978-1-4665-0518-6, $69.95 / £44.99 Also available as an eBook


This handbook provides an overview of urban ecosystem structures, functions, and changes and discusses how to successfully accomplish eco-city planning based on government requirements. It adds a new dimension to the understanding and the application of the concept of urban sustainability, based on hypotheses about the social and biogeophysical processes and through many cases worldwide. It covers the total urban metabolism using emergy and exergy as very holistic indicators. This is a nice advance in theory as well as application and makes the book original and valuable to an audience interested in the problem of rapid urbanization. • Supplies an overview of urban ecosystem structure, function, and changes • Discusses eco-cities and eco-landscaping • Integrates social and biogeophysical processes in several cities, such as Beijing, Rome, and Naples • Includes international case studies

Selected Contents: Theoretical Bases: Eco-city planning theories and thoughts Integrated urban ecosystem assessments Planning on eco-landscape Planning of industry system Urban ecological regulation Case Study: Eco-island Danish plan Eco-cities in Italy: The case of Roma and Napoli Eco-city Guangzhou plan Eco-city Xiamen plan Eco-city Baotou plan Eco-city Wuyishan plan Eco-city Wanzhou plan Regina in Cnada Florida in USA Eco-district plan

Catalog no. K13919, October 2012, c. 504 pp. ISBN: 978-1-4398-8322-8, $129.95 / £82.00 Also available as an eBook


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Community and Environment New!

Environmental DecisionMaking in Context A Toolbox Chad J. McGuire University of Massachusetts, Dartmouth, USA

Because of the complexity involved in understanding the environment, the choices made about environmental issues are often incomplete. In a perfect world, those who make environmental decisions would be armed with a foundation about the broad range of issues at stake when making such decisions. Offering a simple but comprehensive understanding of the critical roles science, economics, and values play in making informed environmental decisions, Environmental Decision-Making in Context: A Toolbox provides that foundation. The author highlights a primary set of intellectual tools from different disciplines and places them into an environmental context through the use of case study examples. The case studies are designed to stimulate the analytical reasoning required to employ environmental decision-making and ultimately, help in establishing a framework for pursuing and solving environmental questions, issues, and problems. They create a framework individuals from various backgrounds can use to both identify and analyze environmental issues in the context of everyday environmental problems. The book strikes a balance between being a tightly bound academic text and a loosely defined set of principles. It takes you beyond the traditional pillars of academic discipline to supply an understanding of the fundamental aspects of what is actually involved in making environmental decisions and building a set of skills for making those decisions.

Catalog no. K13998, April 2012, 205 pp. ISBN: 978-1-4398-8575-8, $69.95 / £44.99 Also available as an eBook

Reinventing Local and Regional Economies Gerald L. Gordon Fairfax County Economic Development Authority, Vienna, Virginia, USA

Written by Dr. Gerald Gordon, president and chief executive officer of the Economic Development Authority in Fairfax County, Virginia, this book explores lessons learned and examines the messages communities must be mindful of in order to ensure future economic stability. Drawing on more than 30 years of experience, Gordon identifies a set of foundational lessons that, while they are not guarantees of success, certainly portend failure if ignored by local planners. Each chapter explores a different prerequisite and then applies it to several case studies of the reinvention of local and regional economies. Each of these basic components of economic growth will then be examined against the backgrounds of the many communities studied, thus permitting comparisons and contrasts to be drawn. • Presents case studies that document the experiences of cities and regions • Include interviews from nearly seventy elected officials, university presidents, chamber executives, economic development professionals, and other community leaders • Explains why some communities are better able to withstand national and global economic problems A comparative analysis of results from one community to another across a wide range of case studies, Reinventing Local and Regional Economies puts into clear context the observations about what works not only in one locale but in communities with common features facing common issues and getting similar results. Using case studies and real world examples of successes and failures, Dr. Gordon provides the tools to develop a proactive strategy that positions your community to thrive.

Catalog no. K12070, September 2011, 391 pp. ISBN: 978-1-4398-4624-7, $69.95 / £44.99 Also available as an eBook

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Community and Environment Private Sector Involvement in Urban Solid Waste Collection UNESCO-IHE PhD Thesis

Edited by

Sampson Oduro-Kwarteng UNESCO-IHE, Delft, The Netherlands

The private sector involvement in public service is intended to achieve efficiency gain and better service quality through increasing private sector finance and expertise. However, these benefits are most often not achieved in developing countries due to investment risk of private finance, and problems of capacity and regulation of the private sector. This book examines private sector involvement (PSI) in solid waste collection by exploring the influence of private sector capacity and local governments’ regulations on private sector performance in terms of productivity and service quality. PSI in public service provision evolved to deal with market and government failures, so this study uses market and regulatory theories to explore the gaps in policy and practice of PSI and the factor explaining private sector performance in five cities in Ghana. The study shows there were weak regulatory practices and non-adherence to contractual obligations (unsigned contracts and delayed payment of subsidy), and consequently led to disincentives for full cost recovery and better service quality. However, there is now a gradual well-functioning system being put in place with the recent competitive bidding in two cities with signing of contracts and city-wide user charging. This study concludes that the solutions to the problem of solid waste collection and management in developing countries hinge on adherence to formal rules of regulation, use of appropriate cost recovery mechanism for low income group, and restructuring of institutional arrangement to enforce legislation.

Catalog no. K13971, September 2011, 200 pp. Soft Cover ISBN: 978-0-415-69277-9, $69.95 / £44.99 Also available as an eBook

Economic Incentives for Stormwater Control Hale W. Thurston US EPA, Cincinnati, Ohio, USA

Dealing with stormwater runoff in urban areas is a problem that is getting bigger and more expensive. As we cover porous surfaces with impervious structures, finding places for rainwater and snowmelt to soak in becomes harder. Many landscapers, architects, planners, and others have proposed that the use of "green" localized management practices, may function as well as traditional "gray" pipes and basins at reducing the effects of stormwater runoff. To make stormwater management practices work, however, communities need to know the real costs and policy makers need to give people incentives to adopt the best practices. Economic Incentives for Stormwater Control addresses the true costs and benefits of stormwater management practices (SMPs) and examines the incentives that can be used to encourage their adoption. Highlighting the economic aspects, this practical book offers case studies of the application of various stormwater runoff control policies. It also presents the theory behind the different mechanisms used and illustrates successes and potential obstacles to implementation.

The book covers: • Efficient use of "green" SMPs • Low-impact development (LID) style new construction • Green infrastructure • Property prices and incentive mechanisms to encourage homeowners to retain stormwater on their property • Legal, economic, and hydrological issues associated with various incentive mechanisms • In-lieu fees and cap-and-trade incentives Primarily concerned with the sociodemographic and economic aspects of people’s participation in stormwater runoff control, this accessible volume explores opportunities available to municipalities, stormwater managers, and stakeholder groups to enact sustainable, effective stormwater management practices.

Catalog no. K12034, August 2011, 256 pp. ISBN: 978-1-4398-4560-8, $99.95 / £63.99 Also available as an eBook


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Community and Environment Resolving Environmental Conflicts Second Edition Chris Maser Consultant, Corvallis, Oregon, USA

Carol A. Pollio American Public University, Amherst, Massachusetts, USA

“From the ‘down and dirty’ (who can shout the loudest?) to the cerebral (the Law of Cosmic Unification), Maser and Pollio's Resolving Environment Conflict has something for everyone involved in negotiating, mediating and resolving disputes. I have spent almost 40 years in the conflict resolution arena and thought I knew it all until Chris and Carol forced me to look in the ‘coping mechanism’ mirror only to see my own dispute resolution weaknesses staring back. A must read!” —Mr. Michael J. Bartlett, President of New Hampshire Audubon and retired Field Supervisor, US Fish and Wildlife Service New England Field Office

“… In well-written, unequivocal language, they map a way forward—a pattern of thought, ethic, word, relationship mending, and action—that can only help us save our planet and, thereby, ourselves … If you want to save the planet, read this gracefully written book. Onward to the healing frontier!” —James A. "Cap" Caplan, veteran of 30 years working with environmental conflict, senior administrator for the U.S. Forest Service

The second edition of this popular reference covers the basic transformative concepts that are vital for resolving environmental conflicts. This updated edition includes discussions on the inviolate biophysical principles, how the English language is changing, as well as the critical principles of social behavior. It considers new dynamics in making decisions along with the effects of the younger generations shifting their interests from nature-oriented interest to technologically-oriented interests and their subsequent lack of understanding the importance of the natural environment to a sustainable society.

Catalog no. K12631, July 2011, 271 pp. ISBN: 978-1-4398-5608-6, $79.95 / £49.99

Spatial Data Infrastructures in Context North and South Edited by

Zorica Nedovi-Budi, Joep Crompvoets, and Yola Georgiadou “This interesting book collects essays by established academics and early career scientists ... I found the theoretical framework really helpful to explain behaviours present all over the world. ... The editors make a strong case for devoting more energy to understand the local, and the multiple rationalities in a socio-technical framework rather than using the architectural blueprint approach to develop an SDI. ... A good book, worth buying.” —Max Craglia, in International Journal of Geographical Information Science, Dec 2011

Analyzing the obstacles as well as the processes and mechanisms of integration and implementation, Spatial Data Infrastructures in Context investigates the technological and the non-technological aspects of the widespread adoption of spatial data infrastructures. Supporting theoretical issues with empirical studies, the editors pay particular attention to the non-technological aspects of organizational, financial, and legal issues including owner rights, liability, copyrights, and compatibility with precedent and supercedent laws. Designed to improve the accessibility, interoperability, and affordability of spatial data, the book focuses on the increasing challenges associated with integrating individuals and organizations into a network to support (1) public authorities and administrations at various levels, (2) thematic user communities, (3) enterprises, and (4) citizen-oriented society as a whole. It addresses the implementation and development of spatial data infrastructures for a wide range of themes, applicable technical standards and protocols, and specific organizational issues unique to data policy.

Catalog no. K11381, April 2011, 288 pp. ISBN: 978-1-4398-2802-1, $99.95 / £63.99 Also available as an eBook

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Community and Environment Sustainable Development

Subdividing the Land Metes and Bounds and Rectangular Survey Systems Gaby M. Neunzert Colorado School of Mines, Golden, USA

Principles, Frameworks, and Case Studies Edited by

Okechukwu Ukaga and Michael Reichenbach University of Minnesota, Duluth, USA

Ideally, every tract of land has a description on paper and a physical survey on the ground. When boundary disputes arise, all parties concerned must quickly learn the vocabulary and processes involved with real estate. Written for anyone working in real estate transactions, Subdividing the Land: Metes and Bounds and Rectangular Survey Systems provides this essential background. It defines key legal terms and the structure of the U.S. Land Survey System and offers many illustrations and tables that clearly explain the concepts.

Catalog no. K11357, November 2010, 172 pp. ISBN: 978-1-4398-2747-5, $83.95 / £53.99 Also available as an eBook

Chris Maser Consultant, Corvallis, Oregon, USA

Coined in the 1970s, the term sustainable development and the ideas behind it have enjoyed varying amounts of popularity over the years. And while dire predictions abound, the full impacts of global warming are not known, nor can they be known. What we do know is that to be sustainable, all societies must adjust to new realities, which include changing ecosystems and natural limits to growth. How do we address these issues and maintain an equitable way of life for all on the planet? Exploring the human-related aspects of sustainable development, this book emphasizes the need to move away from an unwanted circumstance by being systemic in our thinking instead of symptomatic. The authors argue that we cannot move away from an unwanted, negative circumstance, unless we can move toward a desired, positive outcome. The text summarizes positive approaches and presents strong theoretical and historical concepts along with salient case examples that illustrate the desired outcome of each model or framework discussed.

Promoting Sustainable Local and Community Economic Development Roland V. Anglin Rutgers University, New Brunswick, New Jersey, USA

In the 1960s, economic revitalization of communities became a priority of new government agencies and part of the priorities of established ones; however, their efforts resulted in mixed results. This book explains the current transformation in community revitalization from market-based incentives to mixed strategies of public sector learning, partnerships, and community capacity. It chronicles the struggle of local revitalization as organizers move from trial and error to effective revitalization strategies. Case studies are included that demonstrate what has and has not worked in revitalization efforts.

Often ensnared in thorny political ideology, the sustainable development issue also suffers from a deep and multidimensional nature that can be intimidating. This book offers, in one volume, a broad discussion of important frameworks pertaining to sustainable development. Based on the expertise of distinguished practitioners and scholars, the book’s content includes diverse and interrelated subjects drawn from a wide range of geographical areas. It offers techniques for evaluating and applying the basic principles of sustainable development and participatory project planning to achieve economic and environmental goals.

Catalog no. K11090, January 2010, 242 pp. ISBN: 978-1-4398-2062-9, $83.95 / £53.99 Also available as an eBook

Catalog no. 88106, August 2010, 301 pp. ISBN: 978-1-4200-8810-6, $72.95 / £45.99 Also available as an eBook


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Community and Environment Major League Winners Using Sports and Cultural Centers as Tools for Economic Development Mark S. Rosentraub University of Michigan, Ann Arbor, USA

“... illustrates through telling stories and meticulous research, the power of sports venues to generate economic development. —Janet Marie Smith, Senior Vice President, Boston Red Sox and former VP of Development, Baltimore Orioles / Camden Yards

“… the prescription for how to change the skyline of America’s cities … a must read for civic leaders. —Charles Isgar, Los Angeles Coliseum

“… refreshing departure from the ritualized ideological debates over public funding for sports, culture, and downtown development.” —Dennis R. Judd, University of Illinois at Chicago

Catalog no. K10097, July 2009, 304 pp. ISBN: 978-1-4398-0159-8, $64.95 / £41.99 Also available as an eBook

The Formula for Economic Growth on Main Street America Gerald L. Gordon

Handbook of Globalization and the Environment Edited by

Khi V. Thai, Dianne Rahm, and Jerrell D. Coggburn North Carolina State University, Raleigh, USA

Proponents of globalization argue that it protects the global environment from degradation and promotes worldwide sustainable economic growth while opponents argue the exact opposite. Examining the local, national, and international impacts of globalization, this book explores strategies and solutions that support healthy economic growth, protect the environment, and create a more equitable world. It presents global environmental issues and politics, examines environmental management and accountability, and explores global environmental organizations and institutions. It also addresses controversies in globalization and the environment, including eco-terrorism.

Catalog no. DK3615, February 2007, 616 pp. ISBN: 978-1-57444-553-4, $119.95 / £76.99 Also available as an eBook

Regional and Urban Economics and Economic Development Theory and Methods

Fairfax County Economic Development Authority, Vienna, Virginia, USA

Mary E. Edwards

“Dr. Gordon has provided a comprehensive, analytic, and clear look at the importance and complexity of economic growth. His book provides a necessary framework and concrete examples. … an important read for both the expert and the student.”

—Steven L. Davis, Chairman, Fairfax County Economic Development Authority & Former Senior Executive, Exxon Mobil Corporation

By highlighting empirical studies from international regions to emphasize theoretical discussions, Regional and Urban Economics and Economic Development encourages students to think further about the subject and to analyze specific areas through suggested research assignments. This textbook introduces spatial economics and location theory, distinguishing between shopping models and shipping models. From this foundation, it analyzes regional growth and development models and policy as well as presents the background of urban economics via land rent, land use patterns, and effects of attempts to control land uses. This book also investigates local public finance and policy analysis to counter urban problems.

Catalog no. AU3894, July 2009, c. 186 pp. ISBN: 978-1-4200-9389-6, $64.95 / £41.99

Catalog no. AU8317, March 2007, 752 pp. ISBN: 978-0-8493-8317-5, $104.95 / £66.99

—Dr. Alan Merten, President, George Mason University, Fairfax, Virginia

“Local economic growth requires true leadership. Dr. Gordon’s 25 years of experience in Fairfax County have yielded the kinds of valuable insights that can benefit other communities.”

St. Cloud State University, Minnesota, USA

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Criminal Justice and Law Enforcement New!


Principles of Leadership and Management in Law Enforcement

Los Angeles Police Department Meltdown

Michael L. Birzer Wichita State University, Kansas, USA

Gerald J. Bayens and Cliff Roberson Washburn University, Topeka, Kansas, USA

Effective police organizations are run with sound leadership and management strategies that take into account the myriad of challenges that confront today’s law enforcement professionals. Principles of Leadership and Management in Law Enforcement is a comprehensive and accessible textbook exploring critical issues of leadership within police agencies. Every chapter includes key concepts, definitions, chapter objectives, and review questions. Organized in logical fashion, each new chapter builds on previous material for quick assimilation.

Topics include: • The evolution of the modern police department • Leadership approaches and management theories • Organizational structure of a police department • Strategic short- and long-term planning • Business approaches, including Six Sigma and COMPSTAT • New technology such as computer-aided dispatch, vehicle monitoring, and crime mapping • Managing police stress and the work environment • Recruitment and training • Legislative issues impacting police, including Title VII • Policing in an era of advanced homeland security • Ethical issues Suitable for a one-semester course, the book’s easy reading style minimizes the need for memorization and reinforces salient points through boxed highlighted areas. Written by three renowned criminal justice experts, this volume encourages readers to think expansively and develop new insights into the future direction of police leadership and management.

The Fall of the Professional-Reform Model of Policing James Lasley California State University, Fullerton, USA

Once considered among the most respected police departments in the world, the LAPD suffered a devastating fall from grace following the 1991 police officer beating of Rodney King and the Los Angeles riots stemming from the officers’ acquittal in 1992. Unique to the literature of policing, management, and policy studies, Los Angeles Police Department Meltdown presents what can be considered the first and only existing research document truly explaining the reasons behind the LAPD’s demise. The book reveals a special inside study performed by the author under the exclusive authority of LAPD Chief of Police Daryl Gates to investigate why the department had begun to disintegrate following the Rodney King incident, and how, if possible, it could be salvaged. The findings presented are based on firsthand written accounts of LAPD officer informants who describe their observations of the department’s meltdown as it occurred. These accounts explain why the crime-fighting enforcement style of the once highly regarded Professional-Reform Model of policing (coined at the LAPD) was abandoned in police departments across the nation in favor of the less aggressive community-based policing model. Lost for some 20 years under mysterious circumstances after collection and storage at the LAPD, these officer informant materials were recently retrieved and made available for analysis. They are presented in their entirety in this book. In every respect, this work is the final word on why and how the LAPD ultimately self-destructed after 41 years of serving and protecting the City of Angels.

Catalog no. K14343, August 2012, 294 pp. ISBN: 978-1-4398-9917-5, $79.95 / £49.99 Also available as an eBook

Catalog no. K13775, June 2012, 390 pp. ISBN: 978-1-4398-8034-0, $79.95 / £49.99 Also available as an eBook


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Criminal Justice and Law Enforcement Forthcoming!

Crime and Planning Building Socially Sustainable Communities Derek Paulsen Eastern Kentucky University, Richmond, USA

Presenting the first comprehensive discussion of the interconnections between urban planning, criminal victimization, and crime prevention, this book aims to provide planners with the tools and knowledge necessary to minimize the impact of crime on communities with the goal of creating socially sustainable communities. The text begins with an introduction to crime patterns and then offers urban planning tools that reduce opportunities for crime, seeking to improve planning policy. The author also includes case studies to illustrate what has already worked in real-world communities. • Discusses how criminal victimization and crime prevention are affected by urban design • Provides urban planning tools that reduce opportunities for crime • Aims to assist planners in creating socially sustainable communities • Presents the knowledge needed to minimize the impact of crime and to improve planning policy

Selected Contents: Introduction Crime and Urban Planning Creating Socially Sustainable Communities Practical Crime Prevention Guidance for Urban Planning Planning Policy and Socially Sustainable Communities Designing out Crime in Practice: Case Studies of What Has Worked

Catalog no. K13283, November 2012, c. 168 pp. ISBN: 978-1-4398-7166-9, $79.95 / £49.99 Also available as an eBook


Juvenile Justice Administration Peter C. Kratcoski Kent State University, Ohio, USA

An effective administrator must not only have the educational background to understand the foundational basis for the system, but must also be guided by the vision and mission of the organization. Juvenile Justice Administration illustrates through examples and interviews with juvenile justice administrators and other personnel how these organizations and agencies function and provides a comparative analysis of juvenile justice systems across countries and continents.

Using a plethora of case studies to demonstrate the issues presented, the book examines: • The historical origins and goals of the juvenile justice system • The tasks performed by juvenile justice administrators • Management theories and administrative models such as the human relations approach, the social systems approach, and organizational models • Juvenile justice personnel and administrative agencies serving endangered children • Laws pertaining to juvenile offenders and children at risk • Police and juvenile justice issues in the United States, Canada, Japan, Austria, and South Africa • Probation, parole, community-based sanctions, and correctional facilities for juvenile offenders The book also explores future trends in juvenile justice administration. As the system increasingly shifts from a punishment-oriented model to a restorative justice approach, this book provides administrators with sufficient background on the topic as well as insight into innovative policies and procedures that may prove advantageous to their communities.

Catalog no. K11145, May 2012, 524 pp. ISBN: 978-1-4398-2160-2, $119.95 / £76.99 Also available as an eBook

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Criminal Justice and Law Enforcement New!

Strategic Finance for Criminal Justice Organizations Daniel Adrian Doss, William H. Sumrall III, and Don W. Jones

The Crime Numbers Game Management by Manipulation John A. Eterno Molloy College, Rockville Centre, New York, USA

Eli B. Silverman John Jay College of Criminal Justice, Suffern, New York, USA

“The book satisfies the academic need to introduce theory while providing relevant real-world application. It provides a logical progression through the world of organizational financial decision-making, and is geared to the non-finance major. It also provides insight into strategic best practices and is adaptable to audiences at the local, regional, and international levels.”

In the mid-1990s, the NYPD created a performance management strategy known as Compstat. It consisted of computerized data, crime analysis, and advanced crime mapping coupled with middle management accountability and crime strategy meetings with high-ranking decision makers. While initially credited with a dramatic reduction in crime, questions quickly arose as to the reliability of the data.

—Ernest C. Fields, Ph.D., in Journal of International Students

The Crime Numbers Game brings together the work of two criminologists—one a former NYPD captain— who present the first in-depth empirical analysis of this management system—exposing the truth about crime statistics manipulation in the NYPD and the repercussions suffered by crime victims and those who blew the whistle on this corrupt practice.

Capital investments of cash flow provide future benefits to all organizations. This volume explores capital budgeting techniques from a quantitative perspective that targets the strategic future of revenues within the criminal justice and law enforcement sectors. The book discusses human decision making, impediments to rendering objective decisions, and methods for improving decision objectivity. It reviews the concept of discounting and decision rules for net present value, and explains how to make an internal rate of return financial decision. It also provides the mathematical formula for the profitability ratio/index method and examines how to use it to make financial decisions. • Presents a unique approach to strategic management of criminal justice organizations • Provides practical capital budgeting solutions for public safety and homeland security financial planning • Details quantitative methods to arrive at strategic financial decisions • Redefines capital budgeting as a determining factor in the long-term growth and goals of an organization • Explores how the disciplines of economics, finance, management, and marketing can impact criminal justice administration

Catalog no. K14135, April 2012, 292 pp. Soft Cover ISBN: 978-1-4398-9223-7, $99.95 / £63.99 Also available as an eBook

Providing insider insight into a system shrouded in secrecy, this volume: • Documents and analyzes a wide array of data that definitively demonstrates the range of manipulation reflected in official New York City crime statistics • Explores how the consequences of unreliable crime statistics ripple throughout police organizations, affecting police, citizens, and victims • Documents the widening spell of police performance management throughout the world • Reviews current NYPD leadership approaches and offers alternatives • Analyzes the synchronicity of the media’s and the NYPD’s responses to the authors’ findings • Explores the implications of various theoretical approaches to Compstat • Offers a new approach based on organizational transparency Presenting a story of police reform gone astray, this book stunningly demonstrates how integrity succumbed to a short-term numbers game, casting a cloud on the department from which we can only hope it will emerge.

Catalog no. K10516, January 2012, 282 pp. Soft Cover ISBN: 978-1-4398-1031-6, $69.99 / £42.99 Also available as an eBook


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Criminal Justice and Law Enforcement The Business of Criminal Justice

The Future of Policing

A Guide for Theory and Practice

A Practical Guide for Police Managers and Leaders

Daniel Adrian Doss and Joo Young Lee University of West Alabama, Livingston, USA

Chengqi Guo James Madison University, Harrisonburg, Virginia, USA

Regardless of the type, size, or mission of a criminal justice or law enforcement organization, optimum decision making can be achieved by examining activities and functions from the perspective of traditional business administration. Using profit and nonprofit business models, The Business of Criminal Justice: A Guide for Theory and Practice integrates the two philosophies of traditional management and finance and service-oriented benefit and demonstrates how success in these organizations is dependent on using the proper business model.

Topics discussed in this forward-thinking volume include: • The basic characteristics of qualitative and quantitative human decisions that affect law enforcement organizations • Management theory and the concepts of controlling, coordinating, leading, organizing, and planning • Strategic management and long-term decisions that affect law enforcement and justice-related entities for five or more years • Quality management and operations management of law enforcement entities • The influences of economics on the administration of law enforcement entities • Various aspects of mathematical modeling that influence human decision making to fulfill a stated objective • Models that support the expending of funds to benefit the organization and its stakeholders while rendering public service • Building relationships between the law enforcement entity and society through marketing, branding, and advertising Demonstrating how the concepts of business administration influence law enforcement and government organizations, this volume is a critical decision-making tool for law enforcement and criminal justice entities ranging from small-town sheriff’s offices to large federal enterprises.

Joseph A. Schafer, Michael E. Buerger, Richard W. Myers, Carl J. Jensen, III, and Bernard H. Levin As communities continue to undergo rapid demographic shifts that modify their composition, culture, and collective values, police departments serving those communities must evolve accordingly in order to remain effective. The Future of Policing: A Practical Guide for Police Managers and Leaders provides concrete instruction to agencies on how to promote successful policing by proceeding on a course informed by future trends and emerging community forces. Designed for typical police departments with common structures, problems, and opportunities, this book offers a unique juxtaposition of real-life examples, futures research, emergent trends, and management implications. Each chapter provides a discussion of the professional literature, current and projected trends, and situations faced by agency executives and leaders. Through this multidimensional and contemporaneous approach, the book explores community and political variables crucial to the decision-making process. It describes methods that managers can employ to explore the future and prepare their agencies for possible, probable, and preferable trends and opportunities. Drawn from the authors’ research, as well as their own instructional and practical experience in the policing profession, this volume goes beyond esoteric, theoretical analysis and instead provides practical and wellgrounded strategies for those who aspire to become police managers or current managers wishing to improve their proficiency. Using futures research and methodologies as the foundation for the text, this volume prepares practitioners to meet the challenges of policing and police management in the twenty-first century.

Catalog no. K11722, August 2011, 432 pp. Soft Cover ISBN: 978-1-4398-3795-5, $79.95 / £49.99 Also available as an eBook

Catalog no. K12942, December 2011, 268 pp. Soft Cover ISBN: 978-1-4398-6605-4, $89.95 / £57.99 Also available as an eBook

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Criminal Justice and Law Enforcement

Mission-Based Policing John P. Crank, Rebecca K. Murray, Dawn M. Irlbeck, and Mark Sundermeier Drawn from the work of scholars on the cutting edge of police research, this volume argues for a radical shift in the way policing is approached. It provides concrete recommendations for the fundamental reorganization of the policing institution and presents a comprehensive planning regimen for urban problems that encompasses security, urban reinvestment, and public planning. It introduces an innovative, practical model for problem-oriented policing in high crime areas and outlines a specific methodology for police redeployment. Highlighting the importance of hot spot presence, command integrity, and fundamental organizational change, the philosophy has as its end goal long-term reduction in crime statistics through effective crime prevention practices.

Catalog no. K12291, August 2011, 257 pp. Soft Cover ISBN: 978-1-4398-5036-7, $89.95 / £57.99

Correctional Administration and Change Management Martha Henderson Hurley The Citadel, Charleston, South Carolina, USA

Dena Hanley University of Akron, Ohio, USA

Change is an inevitable part of any correctional institution, as new trends and initiatives constantly bombard the system. Introducing the concept of organizational capacity, this volume examines leadership, management, and organizational culture and how they apply to correctional agencies, enabling administrators to identify the changes that can be successfully implemented within the organizational context. Topics discussed include management theory, the importance of effective communication, information capital, the human element of change, the concept of evidence-based practice, and the role of evaluation and outcome assessment in the process of improving correctional practice.

Catalog no. K10218, June 2010, 222 pp. ISBN: 978-1-4398-0392-9, $89.95 / £57.99

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Social and Economic Control of Alcohol Juvenile Justice Theory and Practice

The 21st Amendment in the 21st Century Edited by

Cliff Roberson

Carole L. Jurkiewicz

Emeritus Professor of Criminal Justice, Washburn University, Topeka, Kansas, USA

Louisiana State University, Baton Rouge, USA

Murphy J. Painter

Written by a world-renowned legal scholar, this volume provides a complete overview of the system that administers the prosecution of young offenders. Topics discussed include the history of juvenile courts, delinquency causation philosophies, abuse and neglect, child protective services and abuse prevention programs, the structure of juvenile courts, and juvenile court procedures. It also examines non-incarcerative juvenile programs. In addition, the book explores selected issues in juvenile justice, including drug abuse, juvenile sex offenders, and youth gangs. The book cites actual court cases, provides review questions at the end of each chapter, and includes a glossary of relevant terms.

Louisiana Office of Alcohol and Tobacco Control, Baton Rouge, USA

Catalog no. K10710, August 2010, 365 pp. ISBN: 978-1-4398-1376-8, $104.95 / £66.99

“Academic contributors represent far-ranging fields that include political science, law, public administration, criminal justice, American history, psychology, health administration, economics, and pediatrics and adolescent medicine. Other contributors represent the administrative academic, health care, political, and legal professions. The strength of such diversity is that readers are confronted with a broad range of alcohol-related policy essays, each well written, informative, and accessible . . . Summing Up: Recommended. —H. Winter, Ohio University, in Choice: Current Reviews for Academic Libraries, Vol. 45, No. 11

Catalog no. AU5463, November 2007, 264 pp. ISBN: 978-1-4200-5463-7, $83.95 / £53.99 Also available as an eBook


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In the Workplace

People Skills at Work

Practical Human Resources for Public Managers

Evan Berman and Dira Berman

A Case Study Approach

National Chengchi University, Wenshan District, Taiwan

Nicolas A. Valcik and Teodoro J. Benavides

Wouldn’t you like to achieve better work results, advance your career, navigate the workplace effortlessly, and more easily balance work success with personal well-being? Who doesn’t want the secret recipe for that? While there may not be a single, one size fits all answer, developing a people skills toolkit can put you on the right path. An exploration of the ways in which people skills can be acquired and developed, People Skills at Work discusses new career development tools, the role of professional commitment statements, psychological contracts, and how to work with difficult people. • Manage interpersonal relationships in the workplace • Improve communications with coworkers and constituencies • Work with people of different ages, gender, and backgrounds • Handle conflicts with co-workers and clients Shaped by the authors’ experience, the book reflects their professional and personal integration of many different sources of knowledge and experience. The book uses a practical approach to address critical social skills, career advancement and professionalism, and how the different career stages affect key relationships. Each chapter elucidates the development of a specific skill and includes examples, sets benchmarks, and examines the particular skill’s relationship to the other skills presented in the book. Very few people can escape the reality that their success usually requires having good people skills, too. This book gives you the tools to improve interpersonal relationships, communications, job performance, and interaction with people of different ages, genders, and backgrounds.

Catalog no. AU3851, November 2011, 438 pp. ISBN: 978-1-4200-9385-8, $49.95 / £31.99

University of Texas at Dallas, USA

Employers face a myriad of issues when hiring: how to recruit, whom to select, how to interview, Equal Employment Opportunity policies, fair salary offerings, health issues, performance evaluations, behavior/disciplinary actions, turnover, and the list goes on and on. This book provides insight into human resource trends and demonstrates how complex situations can be successfully managed by public sector practitioners. The authors take us step by step into the "real world" with examples of historical events that compare "What Happened" with "What Could Have Happened" as well as suggested readings for more indepth analysis and important points to remember. Exploring the space between theory and what actually occurs in the world, this book supplies instructional case studies based upon actual events. The authors introduce key human resources issues with clear, concise language and provide techniques to address these issues in a real-world setting. The case studies cover legal and liability issues, recruiting and hiring, employee performance, reward and discipline issues, retention, termination, workplace violence, mentorship, motivation, and managing through transitions. The authors bring know-how from a wide array of working environments, including teaching and administrative experience in public universities and management in municipalities of various population sizes from a few thousand to more than a million. They have also worked in a variety of capacities within these organizations, which allow them to see different perspectives on how different departments handle similar situations.

Catalog no. K11926, August 2011, 219 pp. ISBN: 978-1-4398-4143-3, $59.95 / £38.99 Also available as an eBook

Also available as an eBook

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In the Workplace Cultural Competence for Public Managers

Second Edition of a Bestseller!

Managing Diversity in Today' s World

16 Tools for Better Communication in the Workplace, Second Edition

Feedback Toolkit

Espiridion Borrego University of Texas Pan American, Edinburg, USA

Richard Greggory Johnson lll University of San Francisco, California, USA

Providing public managers with the tools to manage diverse and multicultural employees, avoid cultural missteps, and create optimal performing organizations, this unique book is grounded in solid theoretical conceptual models, successful government and private sector practices, and international collaborations. Organized thematically, it defines the scope of cultural competence, highlights best practices, and describes variations in responsibility for administering cultural competence for executives, managers, supervisors, and employees. The book includes a CD with coaching guides, checklists, a short video, and performance measures.

Catalog no. K11384, August 2011, 414 pp. ISBN: 978-1-4398-2807-6, $59.95 / £38.99 Also available as an eBook

From Belief to Knowledge Achieving and Sustaining an Adaptive Culture in Organizations Neil Douglas and Terry Wykowski Oxford Consulting Group, Houston, Texas, USA

Rick Maurer Maurer & Associates, Arlington, Virginia, USA

Written by a noted authority in leadership and change management, the second edition of this popular toolkit provides expert guidance on using feedback as a performance improvement tool. Describing best practices, it supplies the understanding required to effectively give and receive feedback across a wide range of work situations, including for one-on-one and group use. The Feedback Toolkit: 16 Tools for Better Communication in the Workplace, Second Edition makes the feedback process easy to understand with a detailed six-step framework. It covers specific feedback tools and illustrates approaches for applying them in a variety of management scenarios—including situations where giving feedback feels more like giving an acid bath. The author explains how a team can learn from its mistakes and how the simple exercise of exchanging expectations with one another can help everyone refocus on ways that support effective teamwork. Covering the latest developments, this updated edition supplies new techniques for addressing resistance to change and for maintaining positive dialogue during the performance evaluation process. Whether you’re in a corporate office, or operating a piece of heavy equipment on the shop floor, this book provides the tools needed to facilitate feedback, improve communication, and boost performance in your work environment.

Praise for the Bestselling First Edition:

“…well written, thoughtful and thought provoking book will challenge leaders to consider the fundamental differences between belief and knowledge. … It offers leaders and scholars of change a considered opportunity to explore the transitions along the continuum from belief to knowledge that can lead to sustainable change.” —Sue Dopson, Ph.D., Director of Research Degrees, Said Business School, University of Oxford

“… a well-organized guide for creating open and honest communication in the workplace. This clearly written book is like having your own personal coach assisting you with techniques that foster productive interactions.” —Nedra Weinstein, Principal, Arden Consulting

Catalog no. K11899, January 2011, 81 pp. Soft Cover ISBN: 978-1-4398-4093-1, $16.95 / £10.99

“Although this book is geared to organizational change, it has the potential to change all areas of human endeavor.” —David Julian Hodges, City University of New York

Catalog no. K11694, September 2010, 261 pp. ISBN: 978-1-4398-3734-4, $62.95 / £39.99 Also available as an eBook


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For a complete list of Public Administration and Public Policy books, please visit

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Public Administration and Public Policy  

New & Bestselling in Public Administration and Public Policy Books from CRC Press

Public Administration and Public Policy  

New & Bestselling in Public Administration and Public Policy Books from CRC Press