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New & Noteworthy Project Management Books from CRC PRESS

New edition of an award winner!

New!

The Strategic Project Office, Second Edition J. Kent Crawford “The first edition has been the foundation for much of my thinking about initiative management … the second edition takes thought leadership to a new level. Crawford leverages years of experience to further improve an already excellent resource. The first edition sits on the top shelf of my bookcase. ... the second edition will have a similar pride of place.” —Paul Ritchie, PMP, Director, Global PMO, Mead Johnson Nutrition, Inc.

Winner of the 2001 David I. Cleland Project Management Literature Award from the Project Management Institute, the first edition introduced the concept of PMO as a strategic resource. This second edition adds reporting on cutting-edge research on the status and roles of today’s PMO, highlights best practices, and includes case studies of award-winning PMOs. Included in the Second Edition: • A CD-ROM with time-saving templates and forms • New information on collaborative and social media tools • New chapters on Project Portfolio Management and aligning projects and strategy • In line with the latest version of the PMBOK® Guide • Case studies of award-winning PMOs Praise for the Previous Edition: “… a primer that is first-of-a-kind and best-ofclass. Read it. Learn its lessons. Apply them. Improve your organization, your projects, and your global competitiveness.” —PM Network, Books in Focus

Green Project Management Richard Maltzman & David Shirley “A first-of-its-kind book … offers a flexible and adaptive approach to bridging the gap between going green and project management. ... a mustread for senior executives as well as project managers. —Harold Kerzner, Ph.D., Senior Executive Director, The International Institute for Learning

“ An indispensable book for project managers who are responsible for green projects ... an essential source for anyone willing to apply good project management principles to green initiatives.” —Jean Binder, PMP, MBA, International speaker & recipient of the 2008 David I. Cleland Literature Award

“Green + Quality is what your customers are demanding … the ultimate guide for project managers to learn how to do this: metrics, definitions, examples and, very important, planning. Awesome!” —Bas de Baar, ProjectShrink.com

Detailing cutting-edge green techniques and methods, this book explains how to maximize resources and get the most out of limited budgets. It delineates best practices in green project management, including risk and advantage assessments. With illustrative case studies and insights from those working at the forefront of green project management, the text: • Explains how to tap into green incentives— including grants, rebates, and tax credits • Includes case studies with insights from acknowledged leaders in the field • Highlights techniques that take little time to implement and can benefit almost any project Catalog no. K11466, August 2010, 296 pp. ISBN: 978-1-4398-3001-7, $69.95 / £44.99

Catalog no. K11727, September 2010, 394 pp. ISBN: 978-1-4398-3812-9, $79.95 / £49.99

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New & Noteworthy Project Management Books from CRC PRESS Bestseller! New!

Scrum Project Management Kim H. Pries Value Transformation LLC, Texas, USA

The Complete Project Management Office Handbook Second Edition

Jon M. Quigley

Gerard M. Hill

Originally created for software development, scrum provides project managers with the flexibility needed to meet ever-changing consumer demands. Presenting a modified version of this agile software development tool, Scrum Project Management introduces Scrum basics and explains how to apply it to effectively manage a wide range of programs and complex projects.

Principal, Hill Consulting Group, Woodbridge, Virginia, USA

The book provides proven planning methods for controlling project scope and ensuring your project stays on schedule. It includes Scrum tracking methods to help your team maintain a focus on improving throughput and streamlining communications. It also demonstrates how to: • Combine traditional project management methods with Scrum • Adapt the familiar work breakdown structure to create Scrum backlogs and sprints • Use a "Scrum of Scrums" to manage programs • Apply earned value management, critical path, and PERT in the context of Scrum Having successfully deployed and implemented scrum across multiple companies and departments, the authors provide valuable insight into how they achieved their past successes and highlight the trials commonly involved with the deployment of a scrum environment. Throughout the text they discuss improvisation, creative problem solving, and emergent phenomena—detailing the tools needed to ensure your team achieves project success. Catalog no. K11197, August 2010, 198 pp. ISBN: 978-1-4398-2515-0, $49.95 / £31.99

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The second edition of this bestselling reference identifies the PMO as the essential business integrator of the people, processes, and tools that manage or influence project performance. It details how the PMO applies professional project management practices to integrate business interests with project goals—regardless if the scope is limited to a handful of projects or expanded to oversee the total practice of project management within the organization. Addressing a wide range of topics, including methodology development, resource management, vendor management, and project portfolio management, the book: • Includes 20 functional models to guide readers through the deliberation and development of PMO operational capability • Explains how to align the project management processes with business interests • Describes the depth of PMO responsibility needed to meet the oversight, control, and support requirements of any organization • Supplies authoritative guidance on establishing and managing an effective PMO Contents: Practice Management. Infrastructure Management. Resource Integration. Technical Support. Business Alignment. Catalog no. AU4680, 2008, 752 pp. ISBN: 978-1-4200-4680-9, $89.95 / £57.99

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New & Noteworthy Project Management Books from CRC PRESS The Strategic Project Leader Mastering Service-Based Project Leadership Jack Ferraro

New!

Leadership Principles for Project Success Thomas Juli

Project Management Leadership Training, Manassas, Virginia, USA

Thomas Juli Empowerment Partners, Baden-Württemberg, Germany

“… a truly uplifting book with a self-directed plan to build leadership competencies and recommended tools for establishing compatibility and trust that allows project leaders to truly change the world by connecting their values with their work.”

“… takes what could be a tedious and laborious subject and makes it fun and interesting to read … on my short list of recommended readings and references for an effective leader’s toolbox.”

—Dr. Tony Alessandra, author of The Platinum Rule and Charisma

“I highly recommend this interesting and easy-toread book.” —Ginger Levin, DPA, PMP, Consultant and co-author of The Advanced Project Management Office

“Being a practitioner myself, I can only say: run and read!” —Merete Munch Lange, Project Manager

“ … walks us through what it takes to be more than just a project leader, but to be a service-based project leader ... the crème de la crème ... the enablers of the organization. … a must-read for project managers who want to transform the way they lead.” —Sandy Weiner, Master Certified Coach, Managing Partner, 1-Focus International

The practical framework outlined in this book will enable project managers to master the role of strategy leader and take charge of their careers. It explores the attitudes and behaviors of successful leaders to provide actionable advice on how to foster effective leadership skills. Contents: The New Project Leader. The Myprojectadvisor® Leadership Competency Framework. SelfDirected Project Leadership Development. Understanding Assessments. Appendices.

—Neal Whitten, PMP, Bestselling Project Management Author, Speaker, Consultant, Trainer, & Mentor

“… a great resource for not only projects, but for success in life in general. Start everything of importance with a clear vision and you will end with success.” —Lee Cockerell, Former Executive Vice President, Walt Disney World Resort and author, Creating Magic...10 Common Sense Leadership Strategies From a Life at Disney

“… an essential step-by-step reference for the professional project manager.” —Robert Urwiler, CIO, Vail Resorts Inc.

“Thomas Juli has drawn on his substantial experience in project management to show the way to success.” —Murray Weidenbaum, Former Chairman of the Council of Economic Advisers under President Ronald Reagan

Filled with samples, templates, and guidelines, this volume covers the five principles of effective project leadership: building vision, nurturing collaboration, promoting performance, cultivating learning, and ensuring results. Using nontechnical language, this practical guide explains how to integrate these principles into daily work to help you effectively set up, manage, and align your projects for success. Catalog no. K11559, August 2010, 284 pp. ISBN: 978-1-4398-3461-9, $69.95 / £44.99

Catalog no. AU8794, 2008, 368 pp. ISBN: 978-0-8493-8794-4, $83.95 / £52.99

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New & Noteworthy Project Management Books from CRC PRESS Project Management Tools and Techniques for Success

Essential Project Management Skills

Christine B. Tayntor

Kerry R. Wills

Independent Consultant, Cheyenne, Wyoming, USA

Southington, Connecticut, USA

Emphasizing that it’s easier and more cost effective to make changes in the planning phases of a project rather than later on, this book provides an accessible introduction to project management fundamentals. It highlights methods for avoiding common pitfalls, and begins with an introduction to project management that compares and contrasts the stages of poor management with those of effective management. Because change is inherent in all projects, the text outlines the human effects of change and suggests ways to mitigate these effects. It addresses team dynamics, sourcing alternatives, motivating the team, managing expectations, assessing risk, and defining and prioritizing project requirements. It translates difficult concepts into practical applications with a case study that examines the merger of two companies, along with the subsequent development of a new corporate headquarters. By adding a layer of statistical methods and tools to the front-end of a project, Design for Six Sigma (DFSS) augments standard Six Sigma processes to help ensure project results meet customers' needs. The book explains how to effectively incorporate DFSS tools to reduce the possibility of failure in your next project. Clearly illustrating effective project management practices, it also includes a listing of commonly used acronyms, suggestions for additional reading, and detailed instructions on how to create four of the most important tools discussed in the book.

Reflecting the changing landscape of today’s projects, Essential Project Management Skills empowers project managers to master the skills necessary to succeed in the current environment. Enhanced with tables and diagrams, the book begins by introducing the concepts related to the changing project landscape and their impact on projects. It then delves into the details of several trends within the project landscape, describes the challenges created by these trends for project managers, and provides case studies that illustrate each trend and its impact. Next, the book outlines the skills required to be successful in this new environment and offers techniques that can be applied to fully master them. Each of these skills is aligned with a case study in which the skills and techniques are used and the outcomes discussed. Finally, the book ties together the evolution of the project landscape, the challenges posed, and the new skills required to manage projects successfully in today’s environment. It also includes a checklist of the skills and techniques in the context of different project scenarios. Features: • Examines the current trends impacting projects • Includes case studies from actual projects • Contains a checklist of techniques and skills for specific project scenarios Catalog no. K11341, May 2010, 220 pp. ISBN: 978-1-4398-2716-1, $69.95 / £44.99

Catalog no. K10838, May 2010, 290 pp. ISBN: 978-1-4398-1630-1, $69.95 / £44.99

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New & Noteworthy Project Management Books from CRC PRESS

Effective Communications for Project Management Ralph L. Kliem, PMP Senior Project Manager, Fortune 500 Firm

Effective Communications for Project Management examines elements of effective communications and describes the role that a Project Management Information System (PMIS) has in helping project managers become better communicators. Based on the author’s practical experience and insight as a project and program manager, the book describes the role of personaltiy and its effect on the communications process. It also details the seven elements of effective communications:

New!

The Project Manager's Communication Toolkit Shankar Jha “… a valuable resource for program and project managers at all levels and all industries. Shankar very successfully managed very large and complex projects for my organization utilizing many of these tools and techniques.” —Nancy Couture, V.P. Enterprise Intelligence, Ingenix

• Giving effective presentations

Addressing the difficulties involved in day-to-day project management communication, this book provides proven methods for creating clear and effective communications—including text-based plans, reports, messages, and presentations. Using language that’s easy to understand, the author explains how to determine the appropriate tools for specific communication needs. This time-saving resource provides the understanding to harness the power of everyday communication, such as email and PowerPoint® to:

• Developing and deploying a project website

• Gain control over project parameters

• Building a project war room

• Overcome conflict

• Applying active and effective listening • Preparing the communications and establishing an issues management process • Drafting and publishing documentation • Conducting meetings

Containing examples and checklists that are adaptable to almost any project environment, this book is an invaluable resource that not only demonstrates how to attain effective communications, but also how communications can affect a project’s bottom line. Contents: The Elements of Project Communications. Project Management Information System (PMIS). Personality Style and Communications. Applying Active and Effective Listening. Preparing the Communications Management Plan and Establishing the Issues Management Process. Drafting and Publishing Documentation. Conducting Meetings. Giving Effective Presentations. Developing and Deploying a Web Site. Building War Rooms. The Key to Effective Leadership. Glossary.

• Create effective project plans, charters, and statements of work Considering that most projects fail due to lapses in communication, it is essential for project managers to understand how to communicate their plans and ideas clearly and effectively. Complete with numerous examples and case studies, this book provides the understanding required to select the right tools, as well as the insight to use those tools effectively in a wide range of realworld situations. Catalog no. K10497, March 2010, 200 pp. ISBN: 978-1-4398-0995-2, $59.95 / £38.99

Catalog no. AU6246, 2008, 240 pp. ISBN: 978-1-4200-6246-5, $77.95 / £49.99

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New & Noteworthy Project Management Books from CRC PRESS

Project Management Theory and Practice Gary L. Richardson University of Houston, Texas, USA

This classroom-tested resource translates the abstract model vocabulary and processes from A Guide to the Project Management Body of Knowledge (PMBOK® Guide), Fourth Edition into accessible discussions. It integrates the organizational environment that surrounds a project to supply readers with a well-rounded understanding of theories, organizational issues, and human behavior needed to manage real-world projects effectively. Presenting a clear picture of the state of the art in project management, it details numerous project-related frameworks, including enterprise project management, project portfolio management, work breakdown structures, earned value management, professional responsibility, and project team productivity. The text reaches beyond traditional core project management topics to address enterprise maturity, virtual and outsourced organizations, project management offices, operational governance, and multi-project management. • Examines the theories behind the PMBOK® Guide • Includes a section on professional ethics and responsibility that follows PMI’s documentation on the topic • Presents material in a manner that can be easily understood by those new to project management Filled with numerous end-of-chapter questions, scheduling and budgeting problems, scoping projects, and sample worksheets that illustrate various analytical tools and management decisions, this book is essential reading for anyone seeking project management certification. Catalog no. K10496, January 2010, 578 pp. ISBN: 978-1-4398-0993-8, $89.95 / £57.99

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The Complete Project Management Methodology and Toolkit Gerard M. Hill Principal, Hill Consulting Group, Woodbridge, Virginia, USA

Written by one of the nation’s most highly regarded project management mentors, this book delineates a business-relevant methodology that can be introduced across different industries and business environments. It describes the ProjectPRISM™ Project Management Methodology, an innovative, matrix-based approach to conducting project management that introduces relevant concepts, practices, and tools in an effective project management solution. Aligned with common business practices, Gerard Hill’s method demonstrates how to develop project plans, keep on schedule, manage budgets, maintain areas of responsibility, and evaluate a project’s progress from concept to completion. The text also offers insight for customizing the methodology to meet the unique needs of individual organizations. • Includes a comprehensive methodology package: Process Guide, Practice Guide, and a ready-for-use 96-tool Process Toolkit on the accompanying CD-ROM • Offers detailed process and practice guidance for completing the essential activities of project management • Provides an exceptional basis for implementing project management practices in the organization Project management has emerged as a professional discipline and is coming into the mainstream just when it appears to be most needed in the business environment. Demonstrating that project management, in many ways, is business management, the author provides an exceptional foundation for creating a fine-tuned project management practice and a relevant business solution for every organization. Catalog no. K10095, January 2010, 420 pp. ISBN: 978-1-4398-0154-3, $89.95 / £54.99

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New & Noteworthy Project Management Books from CRC PRESS

Project Management Recipes for Success Guy L. De Furia Includes Automated Complex Procedures and Calculations on CD-ROM Drawing on over three decades of experience, Dr. De Furia demonstrates how to successfully initiate, plan, execute, control, and close projects. He provides project managers, program managers, and senior executives with time-tested tools and methods that can be put to use immediately. Each chapter starts with an overview of activities and includes detailed instructions, examples, and automated procedures. • Includes a CD-ROM with examples, tables, charts, and automated procedures

Practical Guide to Project Planning Ricardo Viana Vargas Macrosolutions SA, Belo Horizonte, Brazil

Practical Guide to Project Planning is filled with project documents and templates ready to use for planning and managing projects. It explains project analysis and modeling techniques so these documents and templates can be used for effective project management. In addition, the book is also a guide to best practices that comply with A Guide to the Project Management Body of Knowledge (PMBOK® Guide), Third Edition. Throughout the book, a real-world, practical project plan is used to explain all management issues related to a project, including scope, time, costs, quality, human resources, communication, risks, procurement, and integration. This example also covers every stage of implementing a project management office (PMO), from initial analysis to post-deployment review.

• Explains every document and procedure simply and with examples

• Discusses project scoping and risk assessment

• Contains a glossary of terms defined in everyday language

• Covers budgeting, staffing, scheduling, and quality assurance

Contents:

• Provides project-planning templates that can be customized to any type of project

Project Management Overview. Project Initiation Phase. Planning Phase. Project Scope. Figures. Project Cost. Project Time (Schedule). Article: “Adding Risk into Project Estimates – PERT Vs Monte Carlo. Article: “Measure Schedule Risk using Standard Deviation.” Project Resource Plan. Figures. Project Filing System. Risk Management Plan. Article: “Adding Risk into Project Estimates- PERT Vs Monte Carlo.” Article: “How to Estimate Risk Probabilities.” Project Baseline & Control. Figures. Equations. Article: Part I “How to Set and Use Control Limits.” Article: Part II “How to Control Your Project.” Project Scope Change Procedure. Project Closeout Plan. Execution Phase. Closeout Phase.

The text is filled with insightful tips on using popular project management tools and software, including Mindmanager for initial planning sessions, Milestone Project Companion for report generation, and Microsoft Project, the most widely used tool for project planning. Project documents discussed in the book are on the accompanying CD ROM, so readers can use them to develop and track their own projects. Catalog no. AU4504, 2008, 232 pp., Soft Cover, ISBN: 978-1-4200-4504-8, $55.95 / £35.99

Catalog no. AU8240, 2009, 264 pp., Soft Cover ISBN: 978-1-4200-7824-4, $52.95 / £33.99

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New & Noteworthy Project Management Books from CRC PRESS

Determining Project Requirements Hans Jonasson JTC Unlimited, Shelby Township, Michigan, USA

“This book is an easy to read companion book to the IIBA Body of Knowledge … presented in a way that not only provides the reader with a comprehensive reference text, but also a valuable learning experience with its examples, activities and solutions. … recommended reading for anyone involved in today’s world of business analysis!” —Glenn R. Brûlé, IIBA Chair, International Business Development

Determining Project Requirements provides a generalized set of repeatable processes designed to ensure communication between customers and developers. It covers the role of the business analyst, the evolution of business analysis, and standard setting forces in the industry. It uses a fictional example to demonstrate the range of general, rather than specific, techniques and gives a broad overview of a multitude of business analysis issues to facilitate selection of the best approach for various projects. There are built-in exercises, best practices, tools, and templates, and general and customizable solutions, as well as two examples of the Business Requirements Document.

Visualizing Objectives, Deliverables, Activities, and Schedules Dennis P. Miller, PMP PMP, Pinehurst, North Carolina, USA

"… Miller, a consultant to leading Fortune 500 companies, explains the keys to an effective WBS through an Eight Step Process. … includes a practice section for each of the eight steps, providing readers with real examples of how Miller has successfully applied the process. … not only thoroughly shows readers what they can do, but shows them how to do it. … a unique and comprehensive volume." —Business Economics

An organizing, visual communication, teambuilding, commitment-gaining, and project planning tool, the work breakdown structure (WBS) helps project managers communicate with their teams, clients, and management. This book provides an eight step process that facilitates the development of the WBS. The process defines the project through its deliverables and validates the initial target date by critical path analysis. The result is a clear visualization of the project’s objectives, deliverables, activities, and schedule. • Delineates an Eight Step Process that facilitates the development of the WBS

Contents: Laying the Foundation. Enterprise Analysis. Creating a Plan for the Requirements Phase. Development Methodologies and Requirements Impact. Categorizing Requirements. Ways to Gather Requirements. Requirements Modeling and Documentation. Effective Requirements Communication. Making Sure the Requirements Are Implemented. Swede-Mart Case Study. Activity Solutions for Swede-Mart Case Study. Catalog no. AU4502, 2008, 320 pp. ISBN: 978-1-4200-4502-4, $65.95 / £41.99

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Building a Project Work Breakdown Structure

• Provides a script for leading a project planning session • Includes post-planning instructions for visually scheduling projects and performing efficient resource allocation • Supplies a real case study that shows the Eight Step Process at work Catalog no. AU6969, 2009, 264 pp., Soft Cover, ISBN: 978-1-4200-6969-3, $52.95 / £33.99

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New & Noteworthy Project Management Books from CRC PRESS Implementing Program Management

New!

Templates and Forms Aligned with the Standard for Program Management Second Edition

Implementing the Project Management Balanced Scorecard

Ginger Levin, PMP, PGMP

Jessica Keyes

Project Management Consultant, Lighthouse Point, Florida, USA

New Art Technologies, Edgewater, New Jersey, USA

Allen R. Green, PMP, PGMP

Business managers have long known the power of the Balanced Scorecard in executing corporate strategy. Implementing the Project Management Balanced Scorecard shows project managers how they too can use this framework to meet strategic objectives. It supplies valuable insight into the project management process as a whole and contains detailed explanations on how to effectively implement the balanced scorecard to measure and manage performance and projects.

Providing a detailed protocol for managing a program from initiation to closure, this volume parallels the Project Management Institute’s (PMI®) Standard for Program Management – Second Edition (2008). Filling a void in program management literature, the book goes beyond the best practices listed in the PMI® Standard to provide detailed guidance for these practices, enabling program managers to successfully coordinate any program. • Provides a program management methodology for use by program management practitioners and team members • Mirrors the PMI® Standard for Program Management • Follows the full program management lifecycle from pre-program preparation to closure • Includes reports, forms, documents and templates available on CD-ROM Recognizing that each organization has unique requirements, the templates described in the text can be customized and tailored as required with the accompanying CD-ROM. This package of ready-to-use documents, tools, forms, templates, and reports will empower program managers to bring their programs to a successful finish and deliver the intended benefits to stakeholders. Contents: Getting Started. The Pre-Program Preparations Phase. The Program Initiation Phase. The Program Setup Phase. The Delivery of Program Benefits Phase. The Delivery of Program Benefits Phase. The Program Closure Phase.

The book details a tactical approach for implementing the scorecard approach at the project level and investigates numerous sample scorecards, metrics, and techniques. It examines recent research on critical issues such as performance measurement and management, continuous process improvement, benchmarking, metrics selection, and people management. It also explains how to integrate these issues with the four perspectives of the balanced scorecard: customer, business processes, learning and innovation, and financial. Filled with examples and case histories, the book directly relates the scorecard concept to the major project management steps of determining scope, scheduling, estimation, risk management, procurement, and project termination. Complete with a plethora of resources in its appendices and on the accompanying CD, the text includes detailed instructions for developing a measurement program, a full metrics guide, a sample project plan, and a set of project management fill-in forms. Catalog no. K11342, July 2010, 447 pp. ISBN: 978-1-4398-2718-5, $79.95 / £49.99

Catalog no. K10824, January 2010, 312 pp. ISBN: 978-1-4398-1605-9, $79.95 / £49.99

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New & Noteworthy Project Management Books from CRC PRESS The Effective CIO How to Achieve Outstanding Success through Strategic Alignment, Financial Management, and IT Governance Eric J. Brown NCI Building Systems, The Woodlands, Texas, USA

William A. Yarberry, Jr. ICCM Consulting, Houston, Texas, USA

In a business world of uncertain budgets, relentless technology changes, scarce management talent, and intense production demands, theory is good, but practice sells. The Effective CIO is all about practice, successfully delivering the nuts-and-bolts for effective governance execution. It helps to dissolve the negative image many CIOs have as remote, purely rational decision machines, while demonstrating how to improve quality and throughput in your business. This authoritative text includes governance checklists, sample IT controls, merger and acquisition recommendations, and a detailed framework for IT policies. Authored by two highly regarded IT management experts, the book not only surveys existing strategies, but also includes detailed problem-solving ideas, such as how to structure optimal IT and telecom contracts with suppliers, the implications of SOP-98, and accounting for software costs. The book seamlessly brings together two perspectives – that of a working CIO who must cope with day-to-day pressures for results, and that of an IT audit consultant with a special focus on governance and internal control. Unlike many other CIO-related books that merely discuss strategies, this one includes easy-to-follow guidelines and governance principles that can be implemented immediately. Catalog no. AU6460, 2009, 336 pp. ISBN: 978-1-4200-6460-5, $79.95 / £49.99

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Lean Six Sigma Secrets for the CIO William Bentley & Peter T. Davis Peter Davis & Associates

"In a conversational, easy to digest manner, Bill and Peter deliver the tools you need to dig below the surface and get to the root of efficiency matters so that your organization can both survive and thrive in the coming years." —Connie Siewert, Business Development Manager, IBM

"A thorough yet manageable treatise on virtually all the popular methods for improvement from the well known to the obscure and brings each one back to a common point of comparison with LEAN and Six Sigma. … Combines education on many aspects of the business improvement dilemma we all face with practical suggestions for how to use powerful techniques to address the problem." — Tom Guthrie, Former VP of IT Operations and Current VP of Enterprise Architecture, Cox Communications

Going beyond the usual how-to guide, Lean Six Sigma Secrets for the CIO supplies proven tips and valuable case studies that illustrate how to combine Six Sigma’s rigorous quality principles with Lean methods for uncovering and eliminating waste in IT processes. Savvy IT veterans describe how to use Lean Six Sigma with IT governance frameworks such as COBIT and ITIL and warn why these frameworks should be considered starting points rather than destinations. Contents: IT: Alchemy or Science? An Abundance of Wealth. What is Lean Six Sigma? Working on Ideas. Developing Quality Systems. Making Changes Effectively. A Helpful Service Desk. Leaning Security. Catalog no. K10211, January 2010, 288 pp. ISBN: 978-1-4398-0379-0, $49.95 / £31.99

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New & Noteworthy Project Management Books from CRC PRESS Leading IT Projects The IT Manager's Guide Jessica Keyes New Art Technologies, Edgewater, New Jersey, USA

A Detailed Roadmap for Project Success Providing information on the technical aspects of project management, this book considers the human side of project management—leadership skills, team building, and promoting creativity. Overall, it facilitates an extensive understanding of the planning, monitoring, and control of the people, process, and events that occur as a computer system evolves from preliminary concept to operational implementation. • Explains how to plan, monitor, and control the people, processes, and events that occur as IT systems evolve • Contains eight reference guides, including an IT metrics reference and sample project plan • Covers how to manage multiple projects with a project management office • Includes 61 project management forms, 9 Excel spreadsheets, and 3 Microsoft project templates on the companion website Using ready-to-use forms and templates, this valuable resource enables you to increase productivity and ensure your projects come in on time and within budget. Contents: Fundamentals. Skill Sets. Managing the Project Team. Project Tracking and Control. Project Critical Success Factors. Project Scope Management and System Requirements. Project Scheduling. Project Estimation. Project Risk. Procurement Management. Project Termination. Reference A: Traditional IT Metrics References: Value Measuring Methodology. Establishing a Software Measurement Program. Selected Performance Metrics. Introduction to Software Engineering. The Feasibility Study and Cost–Benefit Analysis. Project Plan Outline.

Marketing IT Products and Services Jessica Keyes New Art Technologies, Edgewater, New Jersey, USA

The marketing of IT products and services presents a unique set of challenges and often requires IT managers and developers to get involved in the marketing process. This book helps busy IT managers and marketing managers get up to speed quickly and easily on what’s needed to develop effective marketing strategies and campaigns. Focusing on the unique issues involved, this onestop resource provides everything needed to understand the roles, responsibilities, and management techniques essential for the development of successful strategies. It covers strategic market planning, targeting markets, researching markets, understanding the competition, integrating market and sales strategies, nuances of global markets, developing marketing budgets, pricing, and implementing marketing campaigns. A plethora of resources included on the book’s CD allows you to get up and running right away. It features loads of fill-in templates including customer and competitor analysis surveys, sample press releases, letters of agreement, demographic and target market worksheets, cost benefit forms, and two complete marketing plans. Because a marketing plan is closely aligned with an organization’s business and strategic plans, this book provides you with templates for both of these, as well as a template for the all-important business plan executive summary. Catalog no. K10177, January 2010, 336 pp. ISBN: 978-1-4398-0319-6, $69.95 / £44.99

Catalog no. AU7082, 2009, 336 pp. ISBN: 978-1-4200-7082-8, $83.95 / £52.99

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13


New & Noteworthy Project Management Books from CRC PRESS

Managing Web Projects

Best Practices in Business Technology Management

Edward B. Farkas

Stephen J. Andriole

Jackson Heights, New York, USA

Getting web projects done right and delivered on time is all about efficiency. Putting the information you need and tools you can rely on at your ready disposal, this complete guide walks project managers through a typical project life cycle. It provides the tools and definitions needed to take charge and instill confidence in your staff and your customers. Invaluable for those seeking ISO 9001 certification, the text includes a number of detailed Work Instructions for developing a formal quality management system specific to a project management organization. The instructions can also be leveraged in a TQM or a Six Sigma environment. The book includes: • Management guidelines for web hosting, data center migrations, site security, content development, application and Web site loading and testing, VPNs, VoIP, business continuity, and disaster recovery • An Internet project management glossary, a technical Internetworking glossary, and a project management acronym table • A tools suite with a proven record of success for project initiation, planning, execution, control, and close out This complete resource provides the resources needed—including dozens of time-tested templates, schedules, checklists, and flow charts—to become fully versed in and aligned with the nine knowledge areas and five major processes codified by the Project Management Body of Knowledge (PMBOK®). Catalog no. K10273, January 2010, 401 pp. ISBN: 978-1-4398-0495-7, $59.95 / £38.99

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Villanova University, Pennsylvania, USA

Written in a compelling, conversational manner, this book advises those who buy, install, and support all types of computing and communications technology, empowering them to optimize their systems in innovative ways. It provides insight into the field, discussing decision-making, trends, alignment, optimization, processes, timing, and other areas. The text includes practical hands-on advice that explores organization, the challenges of working with people, acquisition and measurement of technology, operational effectiveness, and strategic effectiveness. The best practices presented are the result of trench warfare and real applications. The insights revealed reflect what successful companies have done to optimize the business technology relationship. • Organizes best practices into a set of actionable insights • Examines commercial computer-based templates and tools • Identifies the range of technology decisions that managers make A nationally-known business technology veteran, author Stephen J. Andriole has developed a perspective on the optimization of computing and communications technology based on years of experience from government, industry, academia, and the venture capital business. In this book, he demonstrates how those who buy and deploy technology can optimize their technology in a way that saves costs and provides maximum performance. Catalog no. AU6333, 2009, 368 pp. ISBN: 978-1-4200-6333-2, $73.95 / £46.99

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New & Noteworthy Project Management Books from CRC PRESS New!

ITIL® Release Management A Hands-on Guide Dave Howard National Business Technology Manager, Toyota Financial Services, California, USA

Filled with practical insights, ITIL® Release Management: A Hands-on Guide clearly illustrates the effective implementation of a release process in the real world. It examines the similarities and differences of release management and project management to clear up any confusion there might be about the two complementary processes. Shedding light on the day-to-day challenges that need to be overcome to ensure success, it details the how-to’s of effective implementation—including what to implement, how to do it, and when to do it. This complete resource includes a detailed model for executing a release management process, as well as numerous templates, diagrams, and role and responsibility charts to help kick start implementation efforts in your organization. Addressing important cultural aspects, it explains how to sell the benefits of release management to all levels of your organization, how to overcome objections, and how to determine organizational readiness. Emphasizing the need to measure performance, it explains how to develop effective performance metrics and supplies many helpful examples of effective productivity measures.

ITIL® Service Management Implementation and Operation Ahmad K. Shuja Shuja Consulting, Somerset, New Jersey, USA

“Achieving service excellence is a non-trivial undertaking with failure and under-performance just as common as success. This book does a thorough job in explaining how to assure desired outcomes. Its incremental and iterative approach to implementing service management is fortified with enterprise architecture principles and methods, thereby ensuring performance levels enterprise-wide.” —Majid Iqbal, Author ITIL®v3 Service Strategy

Filled with first-hand practitioner insights in implementing ITIL® in a number of large organizations across industries, this book discusses the key challenges organizations experience as they try to leverage ITIL V3 to achieve desired transformations, detailing the approaches they adopted to address those challenges. The text explains the key components needed to successfully implement, operate, and optimize ITIL service management. It includes implementation patterns, detailed plans for each of the patterns, and templates and checklists to facilitate the implementation of your transformational efforts. Contents:

When it comes to implementation, what works in one organization doesn’t necessarily work in another. This accessible guide provides you with the tools to build on your practical knowledge and effectively implement a release management practice tailored to your organization.

Basic Concepts. Release Management and Project Management: Kissing Cousins. Release Management Is Not Just for Software Development. The Release Lifecycle. Release Measures and Metrics. Selling Release Management. Appendices: Release Policy. RACI Matrix. Release Deliverables Checklist. Master Test Plan.

Catalog no. K10800, May 2010, 344 pp. ISBN: 978-1-4398-1558-8, $69.95 / £44.99

Catalog no. AU8939, August 2010, 554 pp. ISBN: 978-1-4200-8939-4, $69.95 / £44.99

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New & Noteworthy Project Management Books from CRC PRESS Second Edition of a Bestseller!

Project Management Maturity Model Second Edition J. Kent Crawford Center for Business Practices, Havertown, Pennsylvania, USA

Bestseller!

Optimizing Human Capital with a Strategic Project Office Select, Train, Measure, and Reward People for Organization Success

• Determine the maturity of your organization's project management processes

J. Kent Crawford & Jeannette Cabanis-Brewin

• Map out a logical path to processes improvement

Providing a blueprint for the creation of “living companies,” Optimizing Human Capital with a Strategic Project Office explores the potential of the SPO to transform an enterprise by making the most of people. The book features an extensive review of various topics such as hiring, retention, measurement, training, and professional development of knowledge workers. It offers a model of how the best aspirations of people can be made a reality through the SPO. The text also presents practices of project-savvy organizations and gives detailed information on working models for assessing and developing competency, building inspired teams, and creating a working environment in which motivation thrives.

• Set priorities for short-term process improvement action • Track and visualize improvements in project management over time Project Management Maturity Model, Second Edition updates the original bestseller with even more insight into the tools and practices that help organizations meet project goals—on time and cost effectively. It includes best practices for determining portfolio maturity, setting shortterm priorities, and tracking progress. This edition also provides revised materials; including our new Project Portfolio Management Maturity Model. The author describes project management maturity, offers a brief description of the Model, while also defining the levels of project management maturity. He devotes a chapter to each of the nine project management knowledge areas specified in the Project Management Institute's standard. Contents: Describing Project Management Maturity. Definitions of Maturity Levels. Project Integration Management. Project Scope Management. Project Time Management. Project Cost Management. Project Quality Management. Project Human Resource Management. Project Communications Management. Project Risk Management. Project Procurement Management. Catalog no. AU7945, 2007, 235 pp. ISBN: 978-0-8493-7945-1, $87.95 / £56.69

Center for Business Practices, Havertown, Pennsylvania, USA

• Provides working models for assessing competency, building inspired teams, and fostering motivation • Includes research drawn from the management of scientists, engineers, and other technical personnel • Examines people management trends, including virtual work, remote project management, and outsourcing • Highlights tools for HR practice including role descriptions, project manager competency assessment questions, and maturity assessments for project-related HR management Contents: The New Project Management. Managing People as Though Projects Really Matter: Best Practices for Capitalizing on Project Personnel. The Future — What Is Next for Projects and People? Catalog no. AU5410, 2006, 408 pp. ISBN: 978-0-8493-5410-6, $87.95 / £56.69

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New & Noteworthy Project Management Books from CRC PRESS Improving Business Process Performance Gain Agility, Create Value, and Achieve Success

The Business Value of IT Managing Risks, Optimizing Performance and Measuring Results

Joseph Raynus

Michael D.S. Harris, David Herron, & Stasia Iwanicki

ShareDynamics, Inc., Lexington, Massachusetts, USA

The David Consulting Group, Paoli, Pennsylvania, USA

“… presents an approach to a workable process to help an organization maintain clarity of purpose, bridge the gap between the strategic and tactical views, and apply structure to how it monitors its progress. The eight-step process brings discipline to the organization’s planning, establishes links between activity and effect, and allows the organization to develop a framework that is useful at various levels of investment.”

“An excellent reference for the CIO and for the line manager seeking to engage the business with the transparency into the investment and cost equation they demand to justify the cost of IT.”

—Terry Balven, Director, Acquisition Business Systems Headquarters, U.S. Air Force

“… belongs in every manager's toolkit; every manufacturing, IT, sales & marketing process can benefit from opportunities to optimize and innovate, and Joe Raynus explains how it's done.” —Richard Mark Soley, Ph.D., Chairman and CEO, Object Management Group, Inc.

Improving Business Process Performance: Gain Agility, Create Value, and Achieve Success surveys and integrates the quantitative improvement approaches quickly gaining momentum, including Goal Driven Measurements (GQM), Business Process Management (BPM), Lean Methodology, and the Balanced Score Card to show you exactly where you should begin. It presents a practical methodology that enables your organization to build a measurements framework with the ability to not only monitor events, but also continuously improve and refine those events by providing a feedback loop for analysis, goal, and strategy adjustments. This measurement framework can be customized and linked to your organization’s overall strategy to provide critical feedback on improvement efforts.

—Mike Antico, CTO, Wolters Kluwer, New York, USA

The Business Value of IT: Managing Risks, Optimizing Performance, and Measuring Results examines how to measure IT performance, how to put a dollar value on IT, and how to justify value of an IT program. It places sharp technical focus on the techniques, methods, and processes used to identify and to assess risks. Leading consultants Michael D. Harris, David E. Herron, and Stasia Iwanicki share their realworld experiences in the field. They discuss IT from the perspective of its contribution to business, the necessity of governance, the importance of measuring performance, as well as the changes that must be made in order to measure IT effectively. • Examines the important measure of delivering value to business users • Demonstrates how to govern IT and how IT governance delivers real value • Shows how to change IT to improve performance, identifies associated risks, and provides ways to minimize risks • Focuses on techniques, methods, and processes to identify and assess risks Catalog no. AU6474, 2008, 296 pp. ISBN: 978-1-4200-6474-2, $73.95 / £46.99

Catalog no. AU7249, November 2010, 328 pp. ISBN: 978-1-4200-7249-5, $79.95 / £49.99

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New & Noteworthy Project Management Books from CRC PRESS Process-Centric Architecture for Enterprise Software Systems Parameswaran Seshan Infosys, Bangalore, India

The SIM Guide to Enterprise Architecture Edited by

Leon Kappelman University of North Texas, Denton, Texas, USA

IT systems around the world are in the midst of an evolution impacting business and technology. The increasing adoption of Business Process Management has inspired software architects and developers to effectively leverage BPMbased software and process-centric architecture to create software systems that enable essential business processes.

"… a visionary yet practical guide … the best and most comprehensive book that I have seen on the critically important topic of Enterprise Architecture and its ability to transform a company."

Reflecting this trend, this book provides a complete introduction to this architecture. It details the analysis and design principles used in process-centric architecture. Illustrative examples demonstrate how to architect and design enterprise systems based on the business processes central to your organization. The book covers the architectural aspects of business process management, the evolution of IT systems in enterprises, the importance of a business process focus, the role of workflows, business rules, enterprise application integration, and business process modeling languages such as WS-BPEL and BPML. It also investigates:

" … an excellent source for real world, practical insight and ideas."

• Fundamental concepts of process-centric architecture style • The PCA approach to architecting enterprise IT systems • Business process driven applications and integration • Case studies that illustrate how to architect and design enterprise applications • SOA in the context of process-centric architecture Explaining how to architect enterprise systems using a BPMS technology platform, J2EE components, and web services, this forward-looking book will empower you to create systems centered on business processes to make your enterprise’s processes successful and agile. Catalog no. K10837, June 2010, 333 pp. ISBN: 978-1-4398-1628-8, $89.95 / £57.99

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—Ed Trainor, CIO & Senior Vice President, IS, Amtrak

"The best in the field bringing clarity to EA." — Joe Tenczar, Sr. Director of Technology/CIO, Hard Rock International

—Michael Rapken - CIO and Executive Vice President, YRC Worldwide, Inc.

"… a powerful collection of research work … offers many perspectives on the approach to formalizing the process of EA within your organization." —Doug Watson, Vice President, CIO Americas, Bacardi

"… a timely and important book … I hope it will encourage more IT professionals to aggressively lead business process design and implementation in their firms." —Jeanne W. Ross, MIT Sloan School of Management

Presenting insights from leading authorities, this book provides a fundamental understanding of key concepts in enterprise architecture. It starts with a look at current theory and frameworks. It discusses the practical application of enterprise architecture and best practices. Complete with a wealth of resources and references, it contains the SIM's survey of IT organizations’ EA activities which provides important metrics for evaluating progress and success. Features: • Presents insights from pioneers in the field • Details industry benchmarks • Illustrates industry best practices with case studies Catalog no. K10555, January 2010, 330 pp. ISBN: 978-1-4398-1113-9, $59.95 / £38.99

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New & Noteworthy Project Management Books from CRC PRESS Bestseller!

Cloud Computing Strategies

Cloud Computing Implementation, Management, and Security

Dimitris N. Chorafas

John W. Rittinghouse

Consultant for Major Corporations, France & Switzerland

Hypersecurity LLC, Houston, Texas, USA

This guide to managing a cloud projects supplies the understanding required to effectively evaluate the technology and determine how it can be best applied to improve business and enhance the overall corporate strategy. Based on extensive research, the book examines the opportunities and challenges that loom in the cloud. It explains exactly what cloud computing is, what it has to offer, and calls attention to the important issues management needs to consider before passing the point of no return regarding financial commitments.

James F. Ransome

Illustrated with numerous examples and case studies, the text examines security, privacy, data ownership, and data protection in the clouds. It also: • Explains how your company can benefit from Open Software and onDemand Services • Identifies various cloud providers, their services, and their content as a basis for evaluating cost effectiveness • Provides authoritative guidance on how to transition from legacy systems to the clouds • Includes tips for managing cloud vendor relationships and avoiding vendor lock-in Whether you’re already in the cloud or just considering it, this book provides the unbiased understanding of the strengths and weaknesses of cloud computing needed to make informed decisions regarding its future in your organization. Catalog no. K11555, July 2010, 352 pp. ISBN: 978-1-4398-3453-4, $79.95 / £49.99

Cisco Systems, Santa Clara, California, USA

“… a compact and readable primer on the vocabulary and concepts behind the cloud computing phenomenon. … For those readers unfamiliar with basic virtualization software, the authors provide a brief tutorial using the popular (and free) VirtualBox product. … the book can serve as a brief but adequate introduction to cloud computing for those new to the topic …” —Computing Reviews, November 2009

This book provides an understanding of what cloud computing really means, explores how disruptive it may become in the future, and examines its advantages and disadvantages. It discusses how new technologies, such as virtualization, played a huge role in the growth and acceptance of cloud computing. It also describes different types of cloud services, illustrates how to build a cloud network, and presents common standards for application development, messaging, and security. The authors cover the legal and philosophical issues that must be addressed to properly protect user data. They also discuss how to mitigate corporate liability and examine the successes of several cloud computing vendors. Contents: Introduction. Evolution of Cloud Computing. Components. Standards. Systems. Legal Issues. Cloud Vendors to Watch. Future Directions of Cloud Computing. Day-to-Day Management Issues Running a Cloud Environment. References. External Links. Catalog no. K10347, January 2010, 340 pp. ISBN: 978-1-4398-0680-7, $79.95 / £49.99

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New & Noteworthy Project Management Books from CRC PRESS Project Management of Complex and Embedded Systems Ensuring Product Integrity and Program Quality Kim H. Pries Value Transformation LLC, Texas, USA

Jon M. Quigley Using proven project management methods and elements of IEEE embedded software development techniques, this book explains how to deliver complex systems to market. It starts with a general discussion of project management and the various tools available. It then delves into the specific project stages: concept, product development, process development, validation of the product and process, and release to production. Post-project stages are explored, including failure reporting, analysis, corrective actions, and product support. The book draws heavily on information from Department of Defense sources as well as systems developed by the Automotive Industry Action Group, General Motors, Chrysler, and Ford to standardize the approach to designing and developing new products. These automotive development and production ideas have universal value, particularly the concept of process and design controls. The authors use these systems to explain project management techniques that can assist developers of any embedded system. The methods explored can easily be adapted to mechanical development projects. The text includes numerous “war stories” offering concrete solutions to problems that are likely to occur during production. Organized to follow the normal life cycle of a project, this book helps project managers identify challenges before they become problems and resolve the issues that can’t be avoided. Catalog no. AU7205, 2009, 376 pp. ISBN: 978-1-4200-7205-1, $94.95 / £60.99

A Standard for Enterprise Project Management Michael S. Zambruski TBA&P, LLC, Cheshire, Connecticut, USA

Providing structured yet adaptable models of project success within an organization, A Standard for Enterprise Project Management explains the elements needed for project success and integrates them into a balanced life-cycle continuum. It also supplies an inventory of practical policies, procedures, techniques, and templates for consistent management of projects. The accompanying CD-ROM encompasses a color version of the book with four bonus features: 1. Quick start with Project 2003 that offers a one-page tutorial and three pages of screen prints designed to quickly generate readable and concise project plans 2. Complex project readiness grid that suggests how to manage intricate interrelationships in a project or program environment 3. Project management competency development grid that outlines a program for developing key skills among project managers within an organization 4. Traceability matrix that illustrates how various levels of requirements and final solutions are interrelated The book first discusses project authorization and initiation, followed by analysis and planning. It then covers execution, control, and closure. Each phase contains an explanation and an illustration of how to optimize success. Throughout the text, the author refers to numerous appendices that constitute both blank and completed templates. He provides details on how to use these tools, with an emphasis on balancing the benefits of standardization and the need for flexibility. Catalog no. AU7245, 2009, 128 pp., Soft Cover, ISBN: 978-1-4200-7245-7, $83.95 / £52.99

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New & Noteworthy Project Management Books from CRC PRESS Managing Global Development Risk James M. Hussey & Steven E. Hall

Global Engineering Project Management M. Kemal Atesmen

Technology Partners International Inc.

Independent Consultant, Santa Barbara, California, USA

Includes a CD-ROM with helpful project templates

Global Engineering Project Management aligns real-world experiences in managing global projects with project management principles. It explains how to anticipate issues, covering everything from start-up planning and supply management to cost containment, post-project evaluation, and protecting intellectual property.

Built on real-world experiences, Managing Global Development Risk provides the tools, techniques, and knowledge necessary to achieve project success with offshore resources. It includes accessible tables, charts, and templates that guide you through each stage of a global development project. By reading and utilizing the templates within this book, you will acquire: • Knowledge of project management principles and their application • Understanding of software development processes and their application • Insight into the diverse personalities within your development team—including appropriate management and communications styles • Awareness of cultural issues and mannerisms that can enhance your ability to guide your team To fully realize the benefits of global development, a proper mix of local and offshore resources is essential. This book is an important tool that can help you gain the necessary competency and expand your skills in this critical area. Contents: The Emergence of Global Development Managers. Offshore Trends. Global Development Manager Foundation. Initiating the Global Development Project. Planning the Global Development Project. Executing a Global Development Project. Controlling a Global Development Project. Closing a Global Development Project. Thinking Globally. Emergence of the Global Development Manager.

• Provides a wide perspective of international project management • Includes practical checklists for each phase of a project • Discusses the steps required to move from bidding, planning, and execution to closure • Details processes for assessing cost and schedule performance indices Presenting real-world examples backed by technical data, the text explores virtual teams, traditions, economics, politics, and legal issues in the context of international projects. He also highlights the complications of international bidding, the extra time and effort needed for multinational team formation and management, and often overlooked project closure tasks. Contents: What is an International Engineering Project? Checklist. Who is an International Engineering Project Manager? Checklist. Getting an International Project. Checklist . Planning an international Project. Checklist. Executing an International Project. Checklist. Closing an International Project. Checklist. Catalog no. AU7393, 2008, 168 pp. ISBN: 978-1-4200-7393-5, $83.95 / £52.99

Catalog no. AU5520, 2008, 256 pp. ISBN: 978-1-4200-5520-7, $77.95 / £49.99

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New & Noteworthy Project Management Books from CRC PRESS Managing Public Sector Projects A Strategic Framework for Success in an Era of Downsized Government David S. Kassel Accountable Strategies Consulting, Harvard, Massachusetts, USA

"... an important volume not only for public sector project management, but for the much broader field of public management. " —Marc Holzer, School of Public Affairs and Public Administration, Rutgers, New Jersey, USA

"Bookstores are full of resources for managing projects. Unfortunately for the public sector manager, these resources rarely provide guidance in addressing the unique challenges that arise in government projects. Dave's book fills that gap. This guidebook is filled with practical advice, colorful examples, and the theoretical background that will help public managers succeed." —Robert McGowan, King County Auditor’s Office, Washington, USA

" … provides practical tools to avoid the all too usual problems that have plagued public projects. … illustrates its points with many short case studies. Examples involving mistakes are discussed constructively rather than to assign blame.” —Dr. Paul F. Mlakar, P.E., Corps of Engineers Research and Development Center, Vicksburg, Mississippi, USA

In line with the principles of Total Quality Management (TQM) and the PMBOK® Guide, Kassel establishes a framework that public sector managers can follow to bring projects to successful conclusions. The book explains the technical concepts and political issues, from properly allocating risks in drafting contracts to dealing with downsized staffs and privatized functions and operations. Concepts are illustrated with more than 30 real-life examples—including Boston’s Big Dig project, Iraq reconstruction projects, and sewer and library construction projects.

Supply Chain Project Management, Second Edition James B. Ayers CGR Management Consultants, Playa del Rey, California, USA

This fully updated guide explains how to implement project management best practices in ways that will encourage continual improvement of the supply chain. Focusing on improving competitiveness, it describes the benefit of applying proven project management skills to improve collaboration and communication. It explains how to achieve company-wide agreement for developing and directing strategies that will lower risk in undertaking difficult supply chain change. Organized to provide quick reference, as well as in-depth background where needed, this comprehensive work: • Covers SCM execution and the foundation concepts relevant to the current international business climate, • Describes the challenges managers are likely to face and the skills needed to deal with ongoing change • Details effective SCM project processes, offering the tools and project templates needed to implement change A highly respected authority on supply chain implementation and management, James Ayers is a member of the Project Management Institute and the Council of Supply Chain Management Professionals. Offering a unique perspective, augmented by anecdotes garnered from years of experience, this book goes beyond conventional tools and methods to help managers tap the creative inspiration needed to distinguish their organization in these highly competitive times. Catalog no. AU3929, January 2010, 430 pp. ISBN: 978-1-4200-8392-7, $79.95 / £49.99

Catalog no. 88734, March 2010, 278 pp. ISBN: 978-1-4200-8873-1, $69.95 / £44.99

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This updated bestseller includes: • • • • •

A CD-ROM with time-saving templates and forms New information on the use of collaborative and social media tools New chapters on Project Portfolio Management New information on using the Strategic Project Office as a strategy management center Updated content in line with the current version of the PMBOK® Guide Catalog no. K11727, September 2010, 394 pp. ISBN: 978-1-4398-3812-9, $79.95 / £49.99


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