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Contents Business Management & Leadership....................3 Productivity Improvement ..................................13 Culture................................................................21 Lean Office..........................................................23 Supply Chain Management................................24 Page 4

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Healthcare - Process Improvement ....................28 Healthcare Administration Management............32 Quality of Care & Patient Safety ........................34

Find the information and resources you need. Page 13

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Page 33 • Featured Lean Books includes the newest publications and essential classics, as well as a selection of books that will start you on your Lean journey • Lean Insider Blog provides discussion on news, research, and trends on all things Lean • Productivity Press in the News collects the latest reviews and articles about our books and authors • Plus upcoming events, helpful links, information for potential authors, and more… Sign up for our email list so that you will be the first to know about new publications and special sales. ORDER ONLINE AND RECEIVE FREE STANDARD SHIPPING LVM05_PP 5.5x8.5 MC

Business Management & Leadership

The Four Components of a FastPaced Organization

Upgrading Leadership's Crystal Ball

Going Beyond Lean Sigma Tools Robert Baird The Four Components of a Fast-Paced Organization: Going Beyond Lean Sigma Tools examines the components that must be in place for manufacturing and service organizations to achieve world-class business results at a rapid pace: leadership and mentoring, process design and visual value streams, organization structure for sustainment, and fast knowledge sharing. The book illustrates the author’s experience working on a special Lean Sigma transformation at an organization going through a market alteration and having to consider outsourcing production to low-cost countries. It describes how the four key components helped the company achieve a doubling of productivity, a 75 percent improvement to its yield, and ontime delivery above 90 percent. Outlining a simple, yet effective, implementation plan, the book supplies valuable guidance for Lean practitioners and organizational leaders on what needs to be done after Lean Sigma. It presents only the necessary information to allow you to dive right in to proven methods without having to waste time sorting through unnecessary details.

Jeffrey C. Bauer Independent Health Futurist and Medical Economist, Chicago, Illinois, USA

This book offers a practical alternative to the everyday predictive models that have failed to prepare decisionmakers for today's economic problems. Rather than telling readers how to prepare for the future, it offers readers tools to evaluate and influence their own futures. The text describes key concepts concisely and clearly, including practical examples. The concepts discussed in the chapters can help business executives avoid problems from the past as they look into the future. • Describes why predicting is inappropriate for today’s dynamic systems • Addresses persistent problems with predictive models, assumptions, and data • Explains how forecasting incorporates uncertainty and unprecedented change • Provides ways to enhance chances for success through forecast-based strategies • Examines the promises and limitations of big data

Selected Contents:

• Includes a foreword by Dr. Stan Gryskiewicz, author of Positive Turbulence

Component 1: Leadership and Mentoring Component 2: Process Design and Visual Value Streams Component 3: Organization Structure for Sustainment Component 4: Fast Knowledge Sharing Lean Sigma Tools

Selected Contents: Introduction. Predicting. Five Fatal Flaws of Predicting. Forecasting. Forecasting in Dynamic Systems. From Forecasts to Strategies. Big Data.

Catalog no. K21486, November 2013, 228 pp. ISBN: 978-1-4822-0600-5 $39.95 / £25.99

Five Reasons Why Forecasting Must Replace Predicting and How to Make the Strategic Change in Business and Public Policy

Catalog no. K15302, October 2013, 168 pp. Soft Cover, ISBN: 978-1-4665-5403-0 $29.95 / £19.99 Also available as an eBook


Business Management & Leadership

Closing the Communication Gap An Effective Method for Achieving Desired Results H. James Harrington Harrington Institute, Los Gatos, California, USA

Robert Lewis This book can help readers improve communication by closing the communication gap—the gap between what the communicator means and what the listener actually understands. It supplies a complete overview of the various elements and dimensions of effective communication. Defining and discussing both the formal and the informal communication systems within an organization, it details the four types of poor-quality communication. It explains how to be a better listener, how to use social media in marketing, how to deal with difficult people, and helpful tips for public speaking. • Examines the importance of good communication • Defines the four types of poor-quality communication

ENOVALE How to Unlock Sustained Innovation Project Success Greg McLaughlin Inthesis, Inc., Boca Raton, Florida, USA

Vinny Caraballo Global Targeting, Hawthorn Woods, Illinois, USA

This book provides a strategy for implementing innovation projects following the ENOVALE methodologies: envision the need, nominate, objectify, validate, align and adapt, link, and execute. The authors explain what the strategy means in terms of innovation and demonstrate its transformative power for products, processes, and services. They also provide a step-by-step process for initiating and conducting an innovation project. The book includes examples, templates, tools, and strategies for each of the "means" of innovation. • Outlines specific solutions and strategies • Introduces a validated strategy for those responsible for innovation leadership • Provides templates, flow charts, tools, and strategies for each "means" of innovation

• Explains how to create a climate of communication

• Includes business examples of the philosophy, strategic elements, and success criteria that readers can easily relate to

• Describes how a climate of communication encourages the development of quality relationships

Selected Contents:

Selected Contents: What Happens When Two People Talk—At Work? How Do You Talk to Your Boss? How Do You Talk to Your Employees? How Do I Hear What My Teammates Are Really Saying? How Do I Hear What My Boss Is Really Saying. What Do I Say to a Difficult Person or a Bully? How Do I Talk to My Customers? How Do I Communicate to a Corporation from the Outside? How Do I Communicate to a Corporation from the Inside? How Does a Corporation Use Social Media to Communicate? Interviewing Guidelines.

Introduction Innovation Primer Innovation Strategy New Technologies Improvement Projects Innovative Change ENOVALE for Nonprofit and Agency Organizations Catalog no. K20545, October 2013, 203 pp. Soft Cover, ISBN: 978-1-4665-9208-7 $69.95 / £44.99 Also available as an eBook

Catalog no. K16662, October 2013, 316 pp. Soft Cover, ISBN: 978-1-4665-7488-5 $29.95 / £18.99


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Business Management & Leadership

Intelligent Manufacturing

Four Cornered Leadership

Reviving U.S. Manufacturing Including Lessons Learned from Delphi Packard Electric and General Motors

A Framework for Making Decisions John Roland Schultz

R. Bick Lesser Examining the current U.S. manufacturing environment, including the unsustainable trade imbalance, this book outlines concrete suggestions that can help to stop the outflow of manufacturing jobs and prosperity from our shores. It explains why many companies have not reaped the benefits promised from the implementation of productivity improvement methodologies and outlines the steps companies can take to reverse this trend. The author's 30-year background in engineering and manufacturing, in both national and international assignments, puts him in a unique position to supply insights on foreign competition that few are able to provide. In addition to discussing tools with a proven history of success, the book also elaborates on what doesn’t work. It presents an insider’s perspective of what went horribly wrong within Delphi and GM so other manufacturing companies can avoid making the same mistakes. The book describes how to effectively set up a manufacturing system and accurately measure and control direct labor. It shares easy-to-implement tools that the author developed and implemented with proven track records for improving performance The concepts and tools outlined in the text are simple and straightforward, yet powerful enough to help any conscientious company improve its competitive position.

Selected Contents: What Would You Expect with a Parent Like GM? We Have to Do Something, Even if It’s Wrong. How Does a Company with So Many Smart People Do So Many Dumb Things? Proper Manufacturing Organization Is Critical. When You Measure Performance, Performance Improves. Preplanning: The Perfect Tool to Accomplish Toyota’s Rule #1. How to Drive Down Total Process Cycle Time without Wasting a Lot of Time. What Size Should the Cycle Quantity Be?

W. Edwards Deming once stated that the job of management is not supervision but leadership. He also concluded that capable leaders were those who understood and applied the System of Profound Knowledge. This book examines this system and describes competencies that set the stage for its application. Illustrating the power relationship between leaders and followers, the book analyzes each of the four elements of the system of profound knowledge in relation to prevailing management and organizational theory. Filled with examples and tables to reinforce key concepts, this book is the perfect guide for anyone trying to achieve sustainable change. • Describes the four pillars that support Deming's system of profound knowledge • Discusses the complexity of human nature and relates it to group and organizational dynamics • Illustrates the power relationship between leaders and followers

Selected Contents: Leadership Defined Understand the Importance of System Interdependencies Understand Why People Behave as They Do Understand How People Learn, Develop, and Improve Understand the Variability of Work Give Meaning, Purpose, and Direction to the Job at Hand Manage the Dynamics, Interdependencies, and Interaction Appendix Catalog no. K20585, August 2013, 277 pp. ISBN: 978-1-4665-9289-6 $59.95 / £38.99 Also available as an eBook

Catalog no. K16020, September 2013, 332 pp. Soft Cover, ISBN: 978-1-4665-6404-6 $49.95 / £31.99


Business Management & Leadership

The Lean Six Sigma Black Belt Handbook Tools and Methods for Process Acceleration Frank Voehl, H. James Harrington, Chuck Mignosa, and Rich Charron While at first glance Lean and Six Sigma may appear very different, they can actually work hand in hand to improve processes, quality, and profitability. This book explains how these seemingly dissimilar approaches can complement one another. It teaches several problem-solving tools that can be used immediately to discover the root cause of defects and other problems. Based on a survey of the most beneficial Six Sigma tools, the text includes tools that are frequently used and most beneficial. • Describes how Lean Six Sigma can increase production speed while decreasing production variations • Explains how to fine-tune daily operations, support innovations in production, decrease production waste, and increase product quality • Presents the most beneficial and frequently used tools and shows how to apply them in practice

Selected Contents: Introduction to Lean Six Sigma. Process Improvement and Lean Six Sigma. The Lean Journey into Process Improvement. Waste Identification. Lean Concepts, Tools, and Methods. Three Faces of Change—Kaizen, Kaikaku, and Kakushin. SSBB Overview. On Integrating LSS and DMAIC with DMADV. LSSBB Advanced Nonstatistical Tools. Black Belt Nonstatistical Tools (A through Z). LSSBB Advanced Statistical Tools. Advanced Statistical Tools. Catalog no. K15330, July 2013, 621 pp. ISBN: 978-1-4665-5468-9 $59.95 / £38.99 Also available as an eBook


Navigating Strategic Decisions The Power of Sound Analysis and Forecasting John E. Triantis Long Range Planning Associates, Vero Beach, Florida, USA

“Understanding how to transform data into useful information is critical in a world of ever-increasing noise. This is an essential reference book for organizations considering entering new markets, evaluating product portfolio mix, or developing new products. It serves as a comprehensive resource of the critical methods and techniques needed to enable strategic decisions.” —Demetra Simos Paguio, Former Marketing and Sales Operations Manager, Ryerson

Based on 40 years of experience and research, this book provides guidance on forecasting for strategic decision making. It includes methodology, tools, and models. It also explains how to apply sanity checks to existing forecasts to rank project valuations, identify project risks, and select the higher value creation projects. The author discusses how to assess the feasibility of large projects, analyze forecasting models to determine controllable levers, and create the conditions needed for forecasts to materialize. • Provides the basis to improve the quality of the decision-making process through better long-term forecasts • Discusses how strategic forecasting can form a basis which can enable a company to create a competitive advantage through consistently making strategic decisions based on sound forecasts • Covers benchmarking best in class processes and practices Catalog no. K20271, June 2013, 435 pp. ISBN: 978-1-4665-8598-0 $99.95 / £63.99 Also available as an eBook

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Business Management & Leadership

From Business Strategy to Information Technology Roadmap

Strategic Planning, Execution, and Measurement (SPEM)

A Practical Guide for Executives and Board Members

A Powerful Tool for CEOs

Tiffany Pham, David K. Pham, and Andrew Pham

Girish P. Jakhotiya

“The book makes a powerful case for the importance of any organization, profit-driven or nonprofit, to deeply connect its strategic thinking with its IT architecture and structure. Pham and her co-authors eloquently lay out their argument in a clear, step-bystep approach that guides the reader through the basics.” —Larry Rothstein, PhD, Co-Chairman of the Board, No Limits Media, Former Editor, Harvard Business Review

This book lays out a practical, how-to approach to identifying business strategies and creating value-driven technology roadmaps in your organization. It uses numerous examples, illustrations, and case studies to show you how to solve the real-world problems that business executives and technology leaders face on a day-to-day basis. Filled with actionable advice you can use immediately, the book introduces Agile and the Lean mindset in a manner that the people in your business and technology departments can easily understand.

Selected Contents:

• Includes a strategy bank with 150 strategies in the five performance areas of a business • Identifies methods for monitoring strategy execution that provide early warning signals • Introduces the Entrepreneurial Score Card—A tool for improving the impact of strategic planning and execution • Illustrates the entire strategy formulation process—including execution, monitoring, and measurement—with a comprehensive case study

Selected Contents:

A Concise Introduction to Business Strategy: Concepts and Formulation. An Introduction to Lean, Lean and Agile Organization, and Lean and Agile IT. From Business Strategy to IT Roadmap: An Introduction to Enterprise Architecture. From Business Strategy to an Agile and Lean IT Roadmap. From IT Roadmap Formulation to Execution. Case Studies. Catalog no. K19070, May 2013, 298 pp. ISBN: 978-1-4665-8502-7 $49.95 / £31.99 Also available as an eBook

Considering the entire value chain, this book covers the complete process of strategic planning, execution, and measurement. It provides readers with methods for monitoring strategy execution that give early warning signals. It also introduces the Entrepreneurial Score Card – a tool for improving the impact of strategic planning and execution. A comprehensive case study illustrates the entire strategy formulation process—including execution, monitoring, and measurement. The text includes a strategy bank with 150 strategies in the five performance areas of a business.

Strategic Planning – A Tool to Reach a World Class Status. The Prerequisites of Strategic Planning. The Strategic Plan – Components, Preparation, Review & Recommendation. The Monitoring Parameters – The Feedback & Revival Mechanism. Case Study on Strategic Planning. Improving the Impact of Strategic Planning & Execution through a Robust Performance Management System. Catalog no. K16335, May 2013, 293 pp. Soft Cover, ISBN: 978-1-4665-6745-0 $69.95 / £44.99 Also available as an eBook


Business Management & Leadership

The Product Wheel Handbook Creating Balanced Flow in High-Mix Process Operations Peter L. King and Jennifer S. King “A clearly written guide to designing and improving product wheels ... . Pete and Jennifer King take you through a logical step-by-step process without ever resorting to simplistic recipes. This book will be valuable to businesses where both pull and push systems apply. Highly recommended!” —Peter C. Compo, Director of Integrated Business Management, DuPont

“The authors have a gift for writing well, in a way that will keep the reader connected throughout this excellent work. It flows through the methodology in a well-structured and logical way and could only be written by someone who has lived through product wheel implementation many times ... definitely a must-read for any Lean practitioner.” —Henrique Fagundes, Senior Project Manager, DuPont

The product wheel (PW) design process has practical methods for finding the optimum sequence, therefore minimizing changeover costs and freeing up useful capacity. This book describes this proven technique for dealing with all of the issues related to multiple product situations. It walks the reader through a logical, detailed, step-by-step, process for designing and implementing the PW technique. Breaking down a fairly complex design process into discrete, practical, manageable steps, it includes a case study that illustrates the design process and the benefits.

The Expanded and Annotated My Life and Work Henry Ford's Universal Code for World-Class Success William A. Levinson, Henry Ford, and Samuel Crowther Henry Ford's My Life and Work remains one of the most comprehensive books on management ever written: a universal code, to use Ford's words, that applies to every human field of endeavor. It contains not only all the basic elements of what is now called the Toyota Production System, but also the organizational and human relations principles necessary to gain buy-in and engagement from all participants. This annotated edition intersperses Ford's original material with detailed explanations and contemporary examples that put it into context for twenty-first century business leaders and Lean manufacturing practitioners. • Delivers unequivocal world-class results in the language of money as applied by its author during the first part of the twentieth century • Synergizes Lean manufacturing and human relations principles into a universal code that makes it possible to deliver high profits, high wages, and low prices simultaneously

Selected Contents:

• Breaks a fairly complex design process down into manageable steps

Introduction. The Beginning of Business. What I Learned About Business. Starting the Real Business. The Secret of Manufacturing and Serving. Getting Into Production. Machines and Men. The Terror of the Machine. Wages. Why Not Always Have Good Business? How Cheaply can Things be Made? Money and Goods. Money—Master or Servant? Why Be Poor? The Tractor and Power Farming. Why Charity? The Railroads. Things in General. Democracy and Industry.

Catalog no. K15304, April 2013, 219 pp. Soft Cover, ISBN: 978-1-4665-5418-4 $49.95 / £31.99

Catalog no. K15486, April 2013, 319 pp. ISBN: 978-1-4665-5771-0 $49.95 / £31.99

• Describes a proven technique for dealing with the issues related to multiple product situations • Walks the reader through a step-by-step process for designing and implementing the techniques


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Business Management & Leadership

How to Outthink, Outmaneuver, and Outperform Your Competitors

Performance Acceleration Management (PAM) Rapid Improvement to Your Key Performance Drivers

Lessons from the Masters of Strategy

H. James Harrington Harrington Institute, Los Gatos, California, USA

Norton Paley Providing readers with a firm grasp of the roots of strategy, this book details how to develop strategies and the skills needed to apply them to a range of volatile competitive conditions. The author interweaves the classic works of the masters of strategy, such as Sun Tzu’s The Art of War and Carl von Clausewitz’s On War as well as the writings of Jomini, Machiavelli, the renowned twentieth century historian B. H. Liddell Hart, and others blending historical lessons with modern business practice. • Defines the historical roots of strategy and applies the concepts to today’s global competition • Presents business strategies to turn your risky competitive situation into a fresh market opportunity

Performance Acceleration Management (PAM): Rapid Improvement to Your Key Performance Drivers explains how to accelerate the rate of change and improvement in your organization to exceed your customers’ expectations. It introduces the PAM approach to accelerated performance improvement and explains how to use it to bring about significant change to your organization’s long-term performance. Delving into more than 50 years of experience helping organizations implement improvement approaches, H. James Harrington highlights key opportunities to add value to your organization. • Explains how to develop a separate vision statement for each of the key performance drivers (KPDs) • Describes how to define desired behavioral patterns and performance goals

• Aligns the goals of the business plan to your organization’s culture, thereby improving the chances for successful implementation

• Specifies how to prepare individual transformation plans for the KPD vision statements

Selected Contents:

• Demonstrates how to implement a combined PAM plan

Apply Strength against Weakness. Improve Chances for Securing a Competitive Lead. Secure a Competitive Advantage. Create a Lifeline to Business Strategy. Maintain High Performance. The Force Multiplier behind Your Business Strategy. Engage Heart, Mind, and Spirit. Turn Uncertain Market Situations into Fresh Opportunities. Lessons from the Masters of Strategy. Appendices: Strategy Diagnostic Tool. Appraising Internal and External Conditions. Strategy Action Plan. Catalog no. K16098, April 2013, 301 pp. ISBN: 978-1-4665-6540-1 $49.95 / £31.99

• Details a method for continuous review of your improvement process

Selected Contents: Performance Acceleration Management. Conducting an Improvement Requirements Assessment. Developing Vision Statements. Defining Desired Behavioral Patterns and Performance Goals. Developing Individual KPD Transformation Plans. Developing A Five-Year Combined PAM Plan. Implementing the Combined PAM Plan. Continuously Improving. Appendices: Definition and Abbreviations. List of over 1,400 Different Performance Improvement Tools and Methodologies. Catalog no. K16607, March 2013, 220 pp. Soft Cover, ISBN: 978-1-4665-7257-7 $29.95 / £18.99


Business Management & Leadership

Chance or Choice Unlocking Innovation Success Greg McLaughlin and Vinny Caraballo Global Targeting, Inc., USA

A practical guide for implementing innovation throughout the organization, this book provides a process framework which the authors call ENOVALE. With this process, innovation becomes a strategic component as it applies to all functions within the organization. Rather than relegating innovation to the R&D and engineering function, all departments can conduct innovation projects and claim success. The authors emphasize the individual's contribution and extend this strategy into other functions outside of research, design, and engineering. Simply, it answers the question "how to" for continued success. • Contains a new validated strategy applicable to those responsible for innovation leadership • Provides a "how-to" approach in addition to tools and techniques • Goes beyond the typical innovation book to provide solutions and strategies • Changes the paradigm by expanding the definition of innovation and its emphasis on the individual

Selected Contents: Introduction. The Innovation Business Eco-System. ENOVALE Solutions®. "E" Envision the Need. "N" Nominate. "O" Objectify. "V" Validate. "A" Align and Adapt. "L" Link to Performance. "E" Execute the Project. ENOVALE Solutions®. Achieving Success. Catalog no. K18903, March 2013, 219 pp. Soft Cover, ISBN: 978-1-4665-8186-9 $59.95 / £38.99 Also available as an eBook


Maximizing the Value Proposition H. James Harrington and Brett Trusko Value propositions are potential answers to each business performance issue. They are the going-in assumptions about future research results. If uniquely proven true, the potential answers become conclusions that should fully address each issue. This book identifies key opportunities to provide value for the organization. It focuses analysis on necessary data collection efforts and provides direction and motivation for the improvement process. It details a method for continuous review of the improvement process and encourages timeliness through digital-setting and milestones. • Identifies key opportunities to provide value for the organization • Focuses analysis on necessary data collection efforts • Provides direction and motivation for the improvement process • Details a method for continuous review of the improvement process • Encourages timeliness through digital-setting and milestones

Selected Contents: Importance of Value Proposition. The Opportunity Center: A New Approach to Capture Ideas and Concepts. The Value Proposition. Stage 1 – Identifying New or Revised Product or Improvement Proposals. Stage II – Opportunity Analysis. Stage III –Preparing the Value Proposition. Stage IV – Presentation of The Value Proposition. When the Team That Created the Idea/Concept Develop the Value Proposition. Catalog no. K16501, April 2014, 216 pp. Soft Cover, ISBN: 978-1-4665-7075-7 $29.95 / £18.99

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Business Management & Leadership

Beyond Lean Production

Inverting the Paradox of Excellence

Emphasizing Speed and Innovation to Beat the Competition

Vivek Kale Independent Strategy and Management Consultant, Thane (West), India

Roger G. Lewandowski Stating that US-based industry is only operating at approximately 65 percent effectiveness in implementing Lean production, this book reasons that overseas factories can't compete with domestic factories in speed and delivery to the customer if US-based operations run at 100 percent effectiveness. The first part of the book goes through the fundamentals needed to be competitive in the marketplace. It lists tools that readers can use to compete and hold position until they can implement the methods described in phase II, the advanced portion of the book.

Catalog no. K20549, June 2014, c. 280 pp. ISBN: 978-1-4665-9216-2 $59.95 / £38.99 Also available as an eBook

Catalog no. K22025, February 2014, 104 pp. Soft Cover, ISBN: 978-1-4822-1582-3 $29.95 / £25.99

Creativity, Innovation, and Entrepreneurship

The Guide to Entrepreneurship How to Create Wealth for Your Company and Stakeholders

The Only Way to Renew Your Organization

Michael Szycher, Ph.D Sterling Biomedical, Inc., Lynnfield, Massachusetts, USA

H. James Harrington, Richard Harrington, Jr., and Ron Skeddle As children, most of us were very creative. Yet, as we became more educated our creative powers generally gave way to relying upon something we have studied and been trained to do. Bringing out creativity in mature individuals can be accomplished but is difficult because we are so well trained to follow the rules that other people developed in the past. Everyone can and should be creative. The book focuses on how to stimulate the creativity that lies within each of us. Catalog no. K18936, May 2014, 175 pp. Soft Cover, ISBN: 978-1-4665-8245-3 $29.95 / £18.99

Taking inspiration from one of the best models of success, the evolutionary model, this book explains why companies should actively seek out changes or variations on a regular basis. Presenting extensive data on the patterns and anti-patterns of excellence, it includes detailed case studies based on different variations, including structure variations, shared values variations, and staff variations. The text covers the different dimensions of business variations that are available for any company to explore in its continual quest for opportunities to achieve and sustain excellence.

Whether you work for an established company and want to trailblaze new products (intrapreneurship), or want to establish a new venture (entrepreneurship), this guide will serve as an invaluable resource. The book explores what constitutes entrepreneurial timber and the leadership skills to raise all the needed capital. Most new venture business failures arise from two sources: (1) opportunity is not real, or (2) the means required to pursue the idea is not available. This book will provide the aspiring entrepreneur with a "how-toguide" to success, with concrete action plans. Catalog no. K21619, May 2014, c. 200 pp. Soft Cover, ISBN: 978-1-4822-0907-5 $49.95 / £31.99


Business Management & Leadership

Techniques and Sample Outputs

Initial Business Case Development

H. James Harrington

H. James Harrington

Harrington Institute, Los Gatos, California, USA

Harrington Institute, Los Gatos, California, USA

Chuck Mignosa

Frank Voehl

Business Systems Architects, Santa Clara, California, USA

Strategy Associates Incorporated, Coral Springs, Florida, USA

This book presents, in a very brief form, the tools and techniques that must be mastered by an internal or external consultant assigned to manage an improvement project within an organization. It provides a short overview of all of the important tools to provide readers a comprehensive understanding. For those interested in more details, the text includes references to additional information on how to use the tools effectively. • Identifies key opportunities to provide value for the organization • Focuses analysis on necessary data collection efforts • Provides direction and motivation for the improvement process • Details a method for continuous review of the improvement process • Encourages timeliness through digital-setting and milestones

Selected Contents: Defining Organizational Driving Factors Identify Benchmarks and Leading Practices Conduct Gap Analysis Develop Value Propositions Review and Obtain Approval of the Value Propositions with the Executive Team

Business cases can be useful in relating various value propositions to the success of the organization. In developing business cases, value propositions are aligned with the organization's prioritization criteria and consolidated with current initiatives. Initial Business Case Development explains how to conduct a cost/benefit analysis and how to analyze risk and return of value propositions. It describes how to map value propositions against improvement matrices as well as how to prioritize value propositions. It also discusses how to review and approve initial business cases. • Identifies key opportunities to provide value for the organization • Focuses analysis on necessary data collection efforts • Provides direction and motivation for the improvement process • Details a method for continuous review of the improvement process • Encourages timeliness through digital-setting and milestones Catalog no. K16913, June 2014, c. 150 pp. Soft Cover, ISBN: 978-1-4665-8051-0 $29.95 / £18.99

Catalog no. K16777, June 2014, c. 200 pp. Soft Cover, ISBN: 978-1-4665-7726-8 $29.95 / £18.99


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Productivity Improvement

Quick Changeover Concepts Applied

The Basics of Achieving Professional Certification

Dramatically Reduce Set-Up Time and Increase Production Flexibility with SMED

Enhancing Your Credentials Willis H. Thomas Pfizer/Wyeth Research, Montvale, New Jersey, USA

Karsten Herr Quick Changeover Concepts Applied provides a comprehensive overview of changeovers from a strategic, tactical, and operational perspective. It outlines strategies that can help readers shorten internal set-up steps through the physical analysis of machine elements. The method presented is the result of a synthesis of the classic Shingo SMED methodology along with modern engineering techniques. The book redefines set-up and set-up time and details a step-by-step method for developing quick changeover methods in a manner where changes can be realized with minimal spending.

This easy-to-use guide can help anyone looking to achieve professional certification make informed decisions about the many options available. It can also help avoid the pitfalls of making the wrong choice as a result of being incorrectly informed. Examining the range of professional certifications offered by associations and organizations, it explains how to select the right professional certification and outlines best practices for completing the certification process. It includes a CD that supplies permanent access to a suite of helpful training and development tools and software. • Helps employees understand the process of obtaining a professional certification

• Provides a comprehensive overview of changeovers from a strategic, tactical, and operational perspective

• Outlines the requirements necessary to obtain a professional certification using numerous examples

• Useful for all functions throughout the value stream—from shop floor operators and industrial engineers to machine designers

• Compares the pursuit of professional certifications to certificate programs

• Details a step-by-step design process that can help readers reduce set-up times by up to 95 percent

• Provides a framework for training and development that supports different types of certification

Selected Contents: Selected Contents: Production Systems in Dynamic Markets. Set-Up in Production. Systems Thinking. Product Portfolio and Process. Elements of the Set-Up. Analysis of a Set-Up. Function, Process Force, and Interface Analysis. Mechanical Fastening. Positioning, Setting, and Adjustment. Organization. Communication. Financial Aspects. Implementation Examples. Catalog no. K20770, January 2014, c. 168 pp. Soft Cover, ISBN: 978-1-4665-9631-3 $49.95 / £31.99

Foundations. The Certification Marketplace. Preparing for Professional Certification. Achieving Professional Certification. Maintaining Professional Certification. Good Business Practices for Professional Certification. Maintaining Compliance with Professional Certification. Case Studies in Professional Certification. Resource CD. Acronyms. Glossary. References. Catalog no. K15324, November 2013, 216 pp. Soft Cover, ISBN: 978-1-4665-5456-6 $19.95 / £12.99 Also available as an eBook


Productivity Improvement

Kamishibai Boards A Lean Visual Management System That Supports Layered Audits Joseph Niederstadt Gates Corporation, Suzhou, China

“The Kamishibai process is one of the simplest, but most effective, methods of visual management a company can put into place. .... Joe Niederstadt does a great job of explaining how to use this tool. More importantly, he explains how to take this tool off the production floor and apply it in transactional processes in your back office or support functions. Follow this blueprint and you can create sustainable Lean processes in your organization.” —Tim Conrad, Director, Operational Excellence, Gates Corporation

Part of the Toyota Production System, Kamishibai boards are simple and flexible visual controls for performing audits within a manufacturing process. When used properly, they are powerful tools for performing, managing, and auditing tasks of specific duties. This book explains how to use this visual management system to identify normal conditions versus abnormal conditions in your organization. The book includes a CD with master forms you can use to create your own daily, weekly, or monthly Kamishibai cards as well as electronic copies of all examples in the book. • Explains the Kamishibai system and its benefits in identifying errors and abnormalities • Provides simple instructions that require minimal training • Outlines a layered audit system to sustain continuous improvement

Selected Contents: Introduction to Kamishibai. Formatting the Kamishibai Card. Who Should Use the Kamishibai System. Examples for the Who Should Use the Kamishibai System. How the Kamishibai System Works. Kamishibai for TPM. Trifolds. Other Business Applications. Catalog no. K21443, September 2013, 120 pp. Soft Cover, ISBN: 978-1-4822-0529-9 $49.95 / £31.99


Introduction to Hazard Control Management A Vital Organizational Function James T. Tweedy International Board for Certification of Safety Managers, Helena, Alabama, USA

Designated as the Primary Study Reference for those preparing for the Certified Hazard Control Manager (CHCM) credential, this text outlines the importance of using management and leadership principles to improve hazard control and safety management effectiveness. It focuses on improving organizations by viewing hazard control and safety management as organizational functions. It presents proactive hazard control management as essential in improving the bottom line of the organization. The book addresses the inter-relationships of other organizational functions to the functions of hazard control, accident prevention, and safety. • Presents proactive hazard control management as essential in improving the bottom line of the organization • Provides an overview of essential hazard control management principles and their relationship to organizational culture • Covers common hazards existing in most organizations, such as hazardous materials • Addresses the inter-relationships of other organizational functions to hazard control, accident prevention, and safety

Selected Contents: Hazard Control Concepts and Principles. Leadership and Management. Understanding Accidents. Hazard Control—Related Disciplines. Government, Consensus, and Voluntary Organizations. Managing Hazardous Materials. Fire Safety and Emergency Management. Catalog no. K15178, September 2013, 308 pp. ISBN: 978-1-4665-5158-9 $99.95 / £63.99 Also available as an eBook

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Productivity Improvement

Baldrige Award Winning Quality

Getting Unstuck Using Leadership Paradox to Execute with Confidence Ralph Jacobson Principal, The Leader's Toolbox, Inc.

“Once again, Jacobson has nailed it–here he illuminates perhaps the single most important management concept that most have ignored. He sees paradox as a defining constant in all organizations, and then provides the tools that help leaders recognize, understand, communicate, and manage paradox in their organizations, and in their personal lives.” —David E. Longnecker, MD, Robert D. Dripps Professor Emeritus, University of Pennsylvania

“I love this book. It is perfect. We spend half our lives looking for solutions to life’s paradoxes. If you want a really clear understanding how to change and grow, than this is the book for you!!” —Paul Grundy, MD, MPH, FACOEM, FACPM, Director, IBM Global Healthcare Transformation

This book demonstrates how organization leaders who balance several key paradoxes achieve greater growth and sustainability in the long term than those who use financial data alone. It addresses the issues that are the most troublesome to people and the organizations they work for. The author provides deep insight into the root causes of workplace issues and provides practical language and tools to address the paradoxes that seem to block the achievement of success and life satisfactions.

Selected Contents: Introduction. What’s a Paradox? Why It’s Relevant! Organization Paradoxes: Understanding Resistance to Change. Role Paradoxes: Damned If You Do/If You Don’t. Leader Paradoxes: Conflicting Roles/Conflicting Advice. Personal Paradoxes: Addressing Life’s Universal Challenges. Addressing Humanity’s Most Pressing Challenges. The Right Moves: Taking Action. Appendix 1: Three Roles Leaders Play Worksheet. Catalog no. K20776, September 2013, 169 pp. ISBN: 978-1-4665-9643-6 $39.95 / £25.99

Eighteenth Edition How to Interpret the Baldrige Criteria for Performance Excellence Mark Graham Brown Manhattan Beach, California, USA

Praise for Previous Editions of this Classic Guide: “Our members and applicants rely heavily on Mark Graham Brown’s book to help them implement the most current Baldrige Award criteria. This book is a ‘must’ for anyone who is serious about achieving performance excellence.” —Thomas Hinton, President, California Quality Awards

The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U.S. organization can receive. An organization must have a role-model organizational management system that ensures continuous improvement in the delivery of products and/or services, demonstrates efficient and effective operations, and provides a way of engaging and responding to stakeholders. From understanding the scoring system to preparing for a site visit, this book covers all stages in the process. It offers detailed explanations of each examination item and the seven major categories. This edition reflects new criteria, which address education and healthcare. • Explains the criteria for leadership and the role of senior management in the award process • Describes how to differentiate and satisfy the requirements for effective process and results • Discusses how to avoid common mistakes when completing the application Catalog no. K14194, August 2013, 408 pp. Soft Cover, ISBN: 978-1-4398-9382-1 $59.95 / £38.99


Productivity Improvement

The Innovative Lean Enterprise Using the Principles of Lean to Create and Deliver Innovation to Customers Anthony Sgroi, Jr. Director of R&D, Unger Enterprises

“Tony Sgroi has developed an innovative approach to making marketing decisions on a Lean basis. Everything is done to create value and eliminate waste. He includes an interesting visual system for assessing and communicating the quality of any prospective marketing opportunity.” —Philip Kotler, S. C. Johnson & Son Distinguished Professor of International Marketing, Kellogg School of Management, Northwestern University

This book explains how to use Lean principles to drive innovation and strategic portfolio planning. It outlines simple yet powerful visual Lean tools that can enhance idea generation and product development. It discusses customer value in the form of the benefits customers desire and walks readers through the processes of using Lean techniques to effectively evaluate the quality of any prospective marketing opportunity. Filled with examples that readers can easily relate to, it includes examples from a variety of industries including healthcare.

Selected Contents: Visual Strategy. Understanding the Current State. Opportunity Identification. Idea Generation. Delivering Profitable Innovation to Targeted Customers. Barriers to Imitation. Applications of Graphical Strategy Tools. Ranking Offerings. The Strategy Transformation Process. Strategy Transformation Example. Alignment and Position Statements Catalog no. K21339, August 2013, 315 pp. ISBN: 978-1-4822-0390-5 $59.95 / £38.99


Building Quality Management Systems Selecting the Right Methods and Tools Luis Rocha-Lona, Jose Arturo Garza-Reyes, and Vikas Kumar This book discusses the most well-known excellence models, methods, and tools to foster quality management, including how to develop abilities in order to identify core operational and support processes to set a strategic agenda for quality management projects. It discusses building the Quality Management Systems (QMS) based on two important organizational elements: needs and resources. With a clear focus on business performance and process management, it provides the basis for creating a quality managementculture, and can help professionals and organizations to succeed in becoming a world-class organization. • Categorizes the quality management programs, methods, and tools that support a major QMS • Shows the importance of structuring core business activities on a process approach • Includes information on current tools used to carry out QMS’ diagnostics • Reviews the main success and failure factors that organizations have reported when deploying their QMS • Provides general guidance on tracking all improvement activities

Selected Contents: Introduction. Business Excellence Models. Process Management. Quality Management Systems and Business Processes Diagnostic. Strategic Quality Planning. Building the QMS and Business Improvement Plan by Selecting the Right Models, Methods, and Tools. QMS Implementation. QMS and Business Processes Evaluation. Beyond Quality Management Systems. Catalog no. K16075, June 2013, 202 pp. Soft Cover, ISBN: 978-1-4665-6499-2 $49.95 / £31.99

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Productivity Improvement

The Pocket Guide to the Baldrige Award Criteria

Six Sigma for Powerful Improvement A Green Belt DMAIC Training System with Software Tools and a 25-Lesson Course

(5-Pack) 17th Edition Mark Graham Brown Manhattan Beach, California, USA

Charles T. Carroll

Updated yearly to match changing requirements, this guide is designed to help you understand the criteria for the Malcolm Baldrige National Quality Award. The Baldrige criteria are being used by thousands of organizations around the world to evaluate their progress toward becoming the best in their fields. This 17th edition of The Pocket Guide to the Baldrige Criteria begins with commonly asked questions about the award criteria. It then breaks down the 19 items under the seven category headings of the Baldrige criteria with concise explanation and quick tips of what excellent companies do in each area.

Selected Contents: Part I: Questions & Answers to frequently asked questions about the Malcolm Baldrige National Quality Award criteria. Part II: The Baldrige Criteria Leadership (120 pts.) Strategic Planning (85 pts.) Customer Focus (85 pts.) Measurement, Analysis, and Knowledge Management (90 pts.) Workforce Focus (85 pts.) Operations Focus (85 pts.) Results (450 pts.) Catalog no. K21442, June 2013, 64 pp., Soft Cover ISBN: 978-1-4822-0527-5 $39.95 / £25.99

Although the Six Sigma Define-Measure-AnalyzeImprove-Control (DMAIC) methodology is a widely accepted tool for achieving efficient management of all aspects of operations, there are still many unwarranted concerns about its perceived complexity and implementation costs. Dispelling these myths, Six Sigma for Powerful Improvement clarifies the longaccepted statistical and logical processes of Six Sigma and provides you with tools you can use again and again in your own "real world" projects—removing any doubts regarding their simplicity and "doability." Not only does the book provide reasons for using the tools, it reveals the underlying doctrines, formulas, and steps required. Although the tools and techniques presented are specifically associated with the DMAIC philosophy, they are applicable across a wide range of management and improvement scenarios. The book includes detailed, illustrated lesson segments that include an agenda, roadmap, objectives, and a list of takeaway concepts. Trained as and employed as a Black Belt and later as a Master Black Belt, the author presents doctrines and procedures with a strong pedigree and history of success. The book uses hundreds of figures and tables to illustrate key concepts and also makes them available in full-color on the accompanying CD. • Provides seven separate Excel tool templates— each with its own user guide and additional smaller tools • Presents completed Excel sample workbooks for each tool • Includes a CD with a PowerPoint-based DMAIC training course, the Excel-based Six Sigma tools and workbooks, and extensive instructor’s notes Catalog no. K16064, May 2013, 524 pp. ISBN: 978-1-4665-6469-5 $99.95 / £63.99


Productivity Improvement

Implementing Standardized Work

Creating a Lean and Green Business System

Writing Standardized Work Forms

Techniques for Improving Profits and Sustainability

Alain Patchong

Keivan Zokaei, Hunter Lovins, Andy Wood, and Peter Hines

The first book in The One-Day Expert series detailed the initial steps that Thomas, a young, high-potential plant manager in an industrial group, took to assess his plant’s situation through measurement of operators’ performance. The second book in the series, Implementing Standardized Work: Writing Standardized Work Forms focuses on the next step of this assessment—writing Standardized Work forms to help identify variability and waste. The book uses numerous examples, charts, and drawings to illustrate the interaction between operator, machine, and material. Besides process analysis, the book discusses process analysis charts, Standardized Work charts, Standardized Work combination tables, and operator work instructions. It also: • Summarizes key points after each step to reinforce understanding • Contains many illustrations to help make application easy • Includes access to additional materials on the book’s website

This book offers opportunities for innovation that can simultaneously reduce dependence on natural resources and enhance global prosperity. It explores less understood aspects of Lean and green—discussing their evolution independently as well as the opportunities that exist in their integration, highlighting the importance of a cultural shift across the whole company. Outlining a systematic way to eliminate harmful waste while generating green value, the book explains how to become economically successful and environmentally sustainable by adopting the Lean and green business system model. • Provides a systematic way for organizations to eliminate green waste and generate green value • Describes how leading firms use Lean and green as simultaneous sources of inspiration • Includes case studies and examples that illustrate the efficacy of continuous improvement

Selected Contents: Selected Contents: Introduction. Training Day. "We Already Have Standards!". On Which Tasks Can Standardized Work Forms Be Written? Collecting Data. Introducing the Four Standardized Work Documents. Getting Ready. Writing the Forms. Shop Floor Application. Takeaway. Catalog no. K16000, May 2013, 111 pp. Soft Cover, ISBN: 978-1-4665-6354-4 $19.95 / £13.99


Forewords by Jonathon Porritt and Doc Hall. Why Lean and Green? Need for Green Business Practices in an Economic Downturn. Lean and Green: Principles and Strategies. Creating A Lean and Green Business System. Lean and Green Business Process Management. Lean and Green Business Leadership. Lean and Green Strategy Deployment. Lean and Green Supply Chain Collaboration. The Way Forward. Lean and Green Growth: An East Anglian Model. Conclusions and Wrap Up. Catalog no. K16523, May 2013, 253 pp. Soft Cover, ISBN: 978-1-4665-7112-9 $29.95 / £19.99 Also available as an eBook

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Productivity Improvement

Popular Manufacturing Myths

Removing the Barriers to Efficient Manufacturing

Eliminating Widely Held Beliefs That Reduce Competitiveness

Real-World Applications of Lean Productivity

Douglas B. Relyea Quality Principle Associates, Norwich, Connecticut, USA

Daniel L. Ferguson

This book presents a number of case studies that examine widely held beliefs in the manufacturing industry that have been proven to be groundless. Addressing these beliefs and attitudes that can actually be detrimental to competitiveness, it uses realworld examples to outline simple solutions in each case. Dispelling the myth in question, each chapter supplies specific examples that readers can easily relate to. Among the myths dispelled are that increasing line speed always reduces quality and increases scrap and that reducing the cost of raw materials will reduce the cost of manufacturing.

This book is a practical roadmap that shows managers how to eliminate the barriers that keep them from achieving high productivity levels while producing consistent quality products. The underlying basis is Deming’s methodology for reducing variability but presents it in a new way by moving from theoretical to real-life application. It also incorporates other common-sense approaches that have proven to be successful and which enhance some specific foundational principles. • Examines Deming’s 14 Points in a new way— moving from theoretical to real-life application

• Presents real-world examples taken from industrial experiences

• Educates managers on the real financial losses associated with variability

• Outlines simple solutions in each case to dispel the myth in question

• Details practical day-to-day activities that are essential for long-term success

• Provides specific examples that readers can easily relate to

• Explains how to eliminate the barriers that keep people from taking pride in their work

Selected Contents:

Selected Contents:

Introduction to Manufacturing Myths Expectational Myths Data Myths Our Process Is Different Measurement Process Myths Only Adjust One Process Parameter at a Time Raw Material Myths Addendum

Deming Got it Right. Removing the Equipment Reliability Barrier with Effective Maintenance. Removing the Process Variability Barrier with Automatic. Removing the Product Variability Barrier with Statistical Process Controls. Removing the Raw Material Quality Barrier. Single Minute Exchange of Die. The Process Control Manual. Training and Retraining. Selected Topics on Working with People. Some Pointers on Working with Unions. Organizing for Success. Putting It All Together with Action Plans. A Case Study. Introduction to Statistical Process Control Techniques.

Catalog no. K16289, April 2013, 135 pp. ISBN: 978-1-4665-6660-6 $39.95 / £25.99

Catalog no. K15376, January 2013, 294 pp. Soft Cover, ISBN: 978-1-4665-5551-8 $39.95 / £25.99


Productivity Improvement

Implementing Standardized Work

Stewart's Guide to Floor Management

Process Improvement

The Floor Managers Guide to the Leadership and Improvement

Alain Patchong This book, the fourth in a series dedicated to Standardized Work, focuses on process improvement. It begins by explaining that standardization and improvement are the two faces of the same coin. They both need each other to be sustainable. The book presents powerful yet simple, quick and zero-CAPEX methods for process improvement that are based on intensive and structured observation for uncovering simple and quick actions. Numerous examples, charts, and drawings are used to convey the knowledge effectively. • Uses examples, drawings, and charts to convey key concepts and simplify application • Allows anyone without a specific background to acquire quick expertise on the subject • Supplies access to additional materials and updates on a dedicated website

Selected Contents: Introduction A Strange Day in a New Plant: The "Beheaded Chicken"

John Stewart Stewart Advisor Group, LLC, Midway, Kentucky, USA

Based on the author’s experience successfully managing floor operations at a Toyota plant for many years, this book documents a process, or "roadmap," to facilitate success for anyone tasked with this job. It presents an actionable methodology and gives readers insights into proven techniques that can be used to establish and maintain operational excellence. The author outlines the role of the shop floor manager as the member of the management team most closely involved with the process for creating value for the customer. • Defines the effective management of workgroups, including training and employee relations • Explores total productive management (TPM), as well as health and safety duties • Provides a clear overview of basic Toyota Production System tools, such as standardized work, training within industry (TWI), and root cause analysis

Training Day

Selected Contents:

The Hidden Cost of Human Variability

Basic Floor Management Background and Introduction General Duties Production Duties Quality Duties Training Employee Relations Total Productive Maintenance Health and Safety Duties Basic Tools Worksite Communication Ergonomics Job Instruction Training Problem Solving Standardized Work Basic TPS

Operator Variability and Performance How Do I Measure Operators’ Performance? The Mode Ratio A-Rank, B-Rank, C-Rank and D-Rank Operators The Hidden Treasure Initial Operator Performance Mapping (OPM) Standardized Work Deployment Steps Epilogue: The Quest for Mode Catalog no. K16002, April 2014, c. 96 pp. Soft Cover, ISBN: 978-1-4665-6358-2 $19.95 / £13.99

Catalog no. K15865, June 2014, c. 180 pp. Soft Cover, ISBN: 978-1-4665-5979-0 $39.95 / £25.99 Also available as an eBook


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Learning with Lean Unleashing the Potential for Sustainable Competitive Advantage

Achieving HR Excellence through Six Sigma

James Zurn and Perry Mulligan

Daniel Bloom Daniel Bloom & Associates, Inc., Largo, Florida, USA

QLogic Corporation, Aliso Viejo, California, USA

Examining the performance gap between good organizations and great ones, Learning with Lean: Unleashing the Potential for Sustainable Competitive Advantage explains how to use Lean as a learning vehicle for achieving and sustaining a competitive advantage. Helping you better understand the current state of your organization, the book outlines a series of five simple phases for developing an architecture and implementation plan to transform your organization’s performance. These five phases fit neatly into a closed-system model that has similarities to the PlanDo-Check-Act quality model. The model is simple, easy to communicate, and easy to implement— Assess, Plan, Prepare, Do, and Learn. • Supplies a brief overview of Lean tools • Covers measurement and goal setting • Illustrates the dynamics of organizational change • Explains how to boost learning through Lean The authors guide you through the deployment of training and the implementation of new knowledge and skills around Lean. In addition, they also explain how to find and improve on the areas where waste exists so your organization can reinvent the way it learns.

Selected Contents: What Is the Need for Change? Change Starts with Knowing What You Have. Planning the Transformation. Preparing for the Race. Go Improve Something: Start Doing. Leverage the Learnings. Wrapping It Together. Catalog no. K16629, August 2013, 294 pp. Soft Cover, ISBN: 978-1-4665-7294-2 $49.95 / £31.99

“This book offers an excellent review of Six Sigma principles and a wonderful application of those principles to streamline and improve HR practices. Application of these ideas will mitigate the risks of HR by reducing variance and increasing certainty of HR work. These are the foundation principles which ensure that HR will deliver sustainable value.” —Dave Ulrich, Professor, Ross School of Business, University of Michigan

Describing exactly what HR excellence means, the book outlines dozens of proven approaches as well as a hierarchy of the exact steps required to achieve it. It illustrates the Six Sigma methodology from the creation of a project to its successful completion. At each stage, it describes the specific tools currently available and provides examples of organizations that have used Six Sigma within HR to improve their organizations. The text presents proven approaches that can help you solve and even eliminate people management problems altogether. Filled with real-world examples, it demonstrates how to implement Six Sigma into the transformational side of your organization. It also includes a listing of additional resources to help you along your Six Sigma journey.

Selected Contents: What Do We Mean by HR Excellence? Where Did Six Sigma Come From? What Is Six Sigma? Six Sigma Tool Box. In Plain Sight: Sources of Wastes. Applied Six Sigma and Human Capital Management. Business Model Canvas and HR Management. Bringing It All Together. Achieving HR Excellence through Six Sigma. Catalog no. K20294, August 2013, 215 pp. Soft Cover, ISBN: 978-1-4665-8646-8 $39.95 / £25.99



People, Process, & Culture

Sustainable Lean

Lean Manufacturing in the Real World

The Story of a Cultural Transformation

Jeffrey P. Wincel Thomas J. Kull, PhD

Robert B. Camp

Arizona State University, Tempe, USA

This book examines the global cultural influences on the understanding and application of Lean production systems within various geographic and cultural areas. It identifies the cultural values as examined against Lean manufacturing disciplines to derive culturally based Lean manufacturing values. The approach of people, process, and culture will help managers better understand the potential limitations and performance shortfalls that result from varying interpretations and applications of Lean systems. This approach will help readers demystify the sometimes complex characteristics of a Lean transformation. Catalog no. K15494, April 2013, 153 pp. ISBN: 978-1-4665-5789-5 $49.95 / £31.99

Manufacturing Technology Transfer A Japanese Monozukuri View of Needs and Strategies Yasuo Yamane Hiroshima University, Japan

Tom Childs University of Leeds, West Yorkshire, UK

Based on first-hand experience transferring technology between Japan and other countries, this book offers information, advice, and methods for successful transfer of technology and the skills to use it. It covers skill transfer, production management, and manufacturing company classification with new surveys of changing Japanese company views on benefits and needs of transfer. It also includes case studies of transfers in the ship building and food equipment industries. The authors provide readers with a sound understanding of the breadth of issues involved to arm manufacturing engineers with the skills needed for successful skills and technology transfers. Catalog no. K16350, March 2013, 236 pp. ISBN: 978-1-4665-6763-4 $59.95 / £38.99


Burlington Medical Supplies Inc., Newport News, Virginia, USA

Anybody can start a Lean transformation. That’s easy. What’s hard is sustaining it. Detailing the process for creating a sustainable Lean transformation, this book addresses how to stay on course over the long term. It describes how top-down metrics evolve into the identification of strategic and tactical opportunities for improvement. The author describes a process that sets boundaries for decisions and teaches a data-driven methodology for making good decisions. He supplies tools for good leadership and teaches how to monitor success. Catalog no. K16554, March 2013, 183 pp. Soft Cover, ISBN: 978-1-4665-7168-6 $29.95 / £18.99

Green Power Perspectives on Sustainable Electricity Generation Edited by

Joao Neiva de Figueiredo Saint Joseph’s University, Philadelphia, Pennsylvania, USA

Mauro F. Guillén The Wharton School, University of Pennsylvania, Philadelphia, USA

This book shares examples of sustainable electricity generation in different countries. It provides an in-depth analysis of the key factors affecting success, or lack thereof, to help readers draw valuable lessons as the planet moves towards more sustainable electricity generation practices. The book focuses on eight cases of green power production and dissemination from a policy perspective, from a business perspective, and from a society perspective taking into account differences in countries' natural endowments, in their cultural make-up, in technological development, in public-policy concerns, and in institutional incentive structures. Catalog no. K20467, February 2014, c. 598 pp. ISBN: 978-1-4665-9048-9 $69.95 / £44.99

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Lean Office

Accounting in the Lean Enterprise

Beyond the Days of the Giants

Providing Simple, Practical, and Decision-Relevant Information

Solving the Crisis of Growth and Succession in Today's CPA Firms

Gloria McVay

Paul D. Fisher

Winona State University, Minnesota, USA

KDV, Ltd.

During the next decade, nearly half of all public accounting firm partners will retire. This exodus will put an enormous intellectual and financial drain on firms. This book provides an implementation guide for accounting firms during this next critical decade. It supplies step-by-step guidance on how to document an organizational culture, how to prepare production systems to build and operate value management systems, and how to re-orient practitioners on the valuecreation practice. It includes a foreword by August Aquila, recognized as one of the "Top Most Influential People" in the accounting profession by Accounting Today. Catalog no. K21321, September 2013, 181 pp. Soft Cover, ISBN: 978-1-4822-0356-1 $39.95 / £25.99

The Lean CFO

Clemson University, South Carolina, USA

Rosemary Fullerton Utah State University, Logan, USA

When your organization opts to go Lean, its accountants must be empowered with Lean tools in service of the Lean mission. This step-by-step workbook demonstrates how to develop information and financial reports that serve the needs of Lean-minded businesses. It includes checklists, exercises, case studies, and company stories. It includes special sections on healthcare and service industries, and a practical stepby-step guide for transitioning to Lean accounting. Catalog no. PP8580, May 2013, 196 pp., Soft Cover ISBN: 978-1-4200-8858-8 $44.95 / £28.99

The Performance Mapping and Measurement Handbook

Architect of the Lean Management System Nicholas S. Katko Brian Maskell Associates, Inc.

Explaining why the CFO role is so critical for companies adopting a Lean business strategy, this book illustrates the process of building and integrating a Lean management system into the overall Lean business strategy. It describes why CFOs should move their companies away from performance measures based on traditional manufacturing practices and into a Lean performance measurement system. It also explains how to integrate a Lean management system with a Lean business strategy to drive financial success. Catalog no. K20946, September 2013, 151 pp. ISBN: 978-1-4665-9940-6 $39.95 / £25.99

Frances Kennedy

Jerry L. Harbour During nearly four decades of experience helping clients across various industries understand, measure, and improve the performance of their processes, Jerry L. Harbour discovered a handful of performance maps that will work in most settings. As such, he's gathered these critical few maps into this handbook. The book explains performance mapping and measurement techniques at widely differing spatial and temporal scales. It includes case studies from a range of operational and industrial settings that clearly demonstrate how the mapping and measurement techniques described in the book can be applied to new technologies and processes. Catalog no. K16536, March 2013, 185 pp. Soft Cover, ISBN: 978-1-4665-7134-1 $39.95 / £25.99 Also available as an eBook


Supply Chain Management

Mastering the Business of Global Trade Negotiating Competitive Advantage Contractual Best Practices, INCO Terms, and Leveraging Supply Chain Options Thomas A. Cook American River International, Melville, New York, USA

Explaining the key elements of what any international business person must know, this book describes how to utilize negotiation skills and leveraged options, along with INCO Terms, to extract the maximum benefits from your supply chain. Illustrating how INCO Terms impact compliance and risk, it details options to help readers reduce their exposure to risk as well as best practices to help readers steer clear of compliance issues that can lead to costly delays. The book establishes a simple, yet comprehensive, roadmap that readers can easily follow to engage in more deals and increase returns, while reducing overall risk exposure.

Capitalizing on Lean Production Systems to Win New Business Creating a Lean and Profitable New Product Portfolio Chris Harris and Rick Harris Harris Lean Systems, Murrells Inlet, South Carolina, USA

Providing a fundamental understanding of the Lean enterprise production system, this book can help any organization translate its current Lean knowledge into a step-by-step methodology to win and launch new business. By developing the New Product Acquisition and Launch Portfolio presented in this book, readers can dramatically improve their ability to acquire new business and deliver products on time. Detailing how to achieve a successful new product launch through upfront planning, this book provides readers with the understanding to enhance efficiencies throughout the supply chain. • Explains how to plan for new business

• Offers best practices to help readers reduce risk and ensure compliance

• Details how to achieve a successful new product launch through upfront planning

• Explains how to negotiate more favorable conditions, terms and agreements

• Presents a methodology that can help readers enhance efficiencies throughout the supply chain

• Describes how to use leveraged options and INCO Terms to maximize the benefits of your supply chain

Selected Contents: The Role of Contracts in Global Trade. The Importance of Inco Terms. Landed Cost Modeling. Trade Compliance Management. Internal Training Options: Connectivity in Your Company. Risk Management and Insurance Controls. Managing the Logistics. Trading Regions. Glossary. Free Trade Agreements with the United States. Ultimate Consignee Verification and Focused Assessment. Routed and Non-Routed Freight Transactions. Examples: Tax Rates. Catalog no. K20740, January 2014, c. 416 pp. ISBN: 978-1-4665-9578-1 $79.95 / £49.99


Selected Contents: What is the Plan for Every Part? What Will the Process Look Like? What Will the Material Flow Look Like? How Will You Add New Product to Machines that are Currently Producing Product for Other Customers? How Will You Schedule the New Product Area? What is the Plan to Ensure that Quality Is Acceptable to the Customer? How Will You Present The Completed Portfolio to Your Customer? How Will You Work With Your Suppliers To Develop Their Own Portfolio To Win Your Business? Catalog no. K20287, December 2013, 189 pp. Soft Cover, ISBN: 978-1-4665-8633-8 $49.95 / £31.99

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Supply Chain Management

Vanishing Boundaries

Designing Food Safety and Equipment Reliability Through Maintenance Engineering

How Integrating Manufacturing and Services Creates Customer Value, Second Edition Richard E. Crandall Appalachian State University, Boone, North Carolina, USA

Sauro Riccetti

William R. Crandall

Tetra Pak, Italy

University of North Carolina, Pembroke, USA

Presenting the innovative thesis that global competition and supply chain complexity are increasing so rapidly that managers must reach across the manufacturing and service boundary to gather more universally applicable ideas, this groundbreaking work addresses the unprecedented array of new or aggravated conditions that today’s business managers must face. Businesses need to become more consumer-centric, efficient, and quality conscious. This book addresses problems, solutions, and implementation strategies as well as risk and crisis management, sourcing, healthcare, alternative energy infrastructure, integration of supply chain services, advances in IT, social media, and customer building.

This book identifies a way to ensure food product safety through maintenance engineering. Maintenance engineering normally starts with equipment reliability, but this book starts from product safety to identify equipment criticalities and then maintenance solutions. With its ability to integrate food safety techniques with reliability and maintenance engineering techniques, this book will help readers identify a maintenance design and implementation process that can control food safety and equipment reliability in their organization. • Describes a maintenance design process that can manage food safety and equipment reliability

• Updates and expands content to address the pressing trends of today

• Presents an innovative tool for weighing food, human, and equipment criticalities

• Offers the expertise of renowned authors with extensive industry and academic experience

• Outlines key performance indicators that can help producers and suppliers identify quality, availability, and productivity gaps

• Includes case studies of service companies that have used manufacturing techniques to enhance their service businesses

• Highlights the critical factors needed to avoid process bottlenecks

Selected Contents:

Selected Contents:

Vanishing Manufacturing/Services Boundary. Critical Success Factors and Strategic Planning. The ITO Model. The Role of Management Programs in Continuous Improvement. How Manufacturing Techniques Are Being Adapted to Service Operations. How Service Techniques Are Being Extended to Manufacturing. Role of Technology in Continuous Improvement. Role of Infrastructure in Continuous Improvement. Understanding Organizational Culture. Integrated Supply Chains. The Role of Services to Complement the Supply Chain.

Link between Food Safety and Equipment Criticalities to Address Maintenance Needs. Potential Contribution Given by Food Safety Certifications and GMPs. Critical Study of Quality and Maintenance Engineering Techniques. Critical Review of Condition Monitoring Techniques. The Process to Design Maintenance Procedures for the Food Industry. Proposals for a Maintenance Implementation Model for the Food Industry. End Product Quality Control. Critical Factors to Manage in the Design and Implementation Process.

Catalog no. K14593, October 2013, 540 pp. ISBN: 978-1-4665-0590-2 $89.95 / £57.99 Also available as an eBook

Catalog no. K20430, September 2013, 413 pp. ISBN: 978-1-4665-8987-2 $59.95 / £38.99 Also available as an eBook


Supply Chain Management

Lean RFS (Repetitive Flexible Supply) Putting the Pieces Together Ian Fraser Glenday and Rick Sather “This book is the missing link in many Lean journeys.” —Daniel T. Jones, Chairman, Lean Enterprise Academy UK

Winner of a 2013 Shingo Research and Professional Publication Award! Is it possible to be repetitive and flexible—at the same time? Using proven examples and quantifiable evidence, Lean RFS (Repetitive Flexible Supply): Putting the Pieces Together demonstrates that repetitive flexible supply (RfS) is not only possible, but that its implementation can help you reach a new level of improved performance in manufacturing and across your entire supply chain. Winner of a 2013 Shingo Research and Professional Publication Award, this book is unique in that it clearly spells out the theory and practice originally published in the Shingo Prize winner, Breaking Through to Flow, with actual stories of Kimberly-Clark’s experience in using them over the years with great success. These stories provide a real feel of how this learning-bydoing journey led to "aha!" moments for those involved. The book also explains why most planning systems in use today will result in a different plan every time, and that these plan changes are actually the cause of the fire fighting that is endemic in most companies.

Risk Intelligent Supply Chains How Leading Turkish Companies Thrive in the Age of Fragility Çağrı Haksöz Sabancı University, Istanbul, Turkey

“This is an amazingly timely and lucidly written book focusing on a topic of extreme importance. Even though this book is dealing primarily with Turkish industries, it is a must-read for supply chain specialists anywhere in the world.” —Michael L. Pinedo, Leonard N. Stern School of Business, New York University

This unique avant-garde book brings the risk intelligent supply chain (RISC) concept to life for the first time. It answers the question of how to become a risk intelligent supply chain. It proposes the I-Quartet Model with four essential roles "Integrator, Inquirer, Improviser, and Ingenious," that any supply chain network must play to become risk intelligent. The book also presents never-before-published cases and practices of leading Turkish companies that thrive globally in the age of fragility with their supply chain risk intelligence. This book is a must-have for any business leader looking to better understand their global position and develop their strategic capabilities. • Supplies examples and case studies of leading Turkish companies from manufacturing, automotive, and airline industries • Covers a wide and relevant range of global supply chain risks—from natural disasters to economic hardships

Selected Contents:

• Draws on the author’s many years of experience in research, teaching, and consulting

Twenty-Five Years at Kimberly-Clark. The Fundamentals of Lean/RfS. How It Can Be. The Lean/RfS Corner Pieces. The Lean/RfS Straight Edges. The Lean/RfS Center Pieces. Putting the Pieces Together.

Catalog no. K14526, April 2013, 289 pp. ISBN: 978-1-4665-0447-9 $79.95 / £49.99 Also available as an eBook

Catalog no. K16825, May 2013, 168 pp. Soft Cover, ISBN: 978-1-4665-7819-7 $59.95 / £38.99


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Supply Chain Management

Kanban for the Supply Chain

LEAN Supply Chain Planning

Fundamental Practices for Manufacturing Management, Second Edition

The New Supply Chain Management Paradigm for Process Industries to Master Today's VUCA World

Stephen Cimorelli

Josef Packowski

Cummins Filtration, Nashville, Tennessee, USA

• Supplies step-by-step guidance on how to prepare for and implement Kanban

This book introduces a new paradigm and a new approach to managing variability, uncertainty, and complexity in today’s planning processes and systems. Presenting a cutting-edge supply chain management concept that addresses current problems in the process industry's supply chains, the book presents powerful methods developed by leading research institutes, process industry champions, and supply chain experts. It explains how readers can change their approach to the fundamental planning paradigms in a manner that will help their organizations achieve higher levels of responsiveness, improved levels of customer service, and substantial increases in cost-efficiencies.

• Provides presentation materials, including key outlines, charts, and figures on the accompanying CD

Catalog no. K21445, November 2013, 493 pp. ISBN: 978-1-4822-0533-6 $89.95 / £57.99

Providing actionable steps for each stage in the manufacturing and supply chain management process, this book presents a detailed roadmap for implementing Kanban. This updated second edition focuses on creating an environment for success. Addressing both internal and external elements, it considers statistical data cleansing techniques to remove irrelevant data, correlation analysis using Excel-based techniques to guide decisions, the analysis of supplier performance against lead time and lot size expectations, and risk mitigation strategies for poor performing suppliers.

• Describes calculations and analysis techniques that can be performed with Excel • Covers data cleansing techniques, correlation analysis, stair-step analysis, and supplier performance

Agribusiness Supply Chain Management

Selected Contents:

N. Chandrasekaran

Overview of Kanban in a Lean Environment. Supply Chain Management Principles. Applying the ABC Classification Applying ABC Classification Step-byStep. The Sawtooth Diagram: Analyzing Inventory Behavior. Lead Time and Lot Size Guidelines. Statistical Analysis 101 and Demand Variability. Sawtooth Exercises. Physical Techniques of Kanban Replenishment Systems. Kanban Maintenance. Kanban Implementation. Stabilizing Production. Conclusion. Catalog no. K14232, January 2013, 137 pp. Soft Cover, ISBN: 978-1-4398-9549-8 $59.95 / £38.99

Take Solutions, Ltd.,Chennai Tamilnadu, India

G. Raghuram Indian Institute of Management, Ahmedabad, Gujarat

This book introduces the complexity and importance of supply chain management within businesses handling agricultural products. Topics include major drivers, facility, inventory, and transportation management, sourcing decisions such as processed or farm fresh, input and output challenges, processors, challenges of managing perishables, infrastructure, retailing, quality, information technology, risk strategies, financials, direct trading verses auction, and navigating relevant government policies. The book includes numerous case studies that span a wide range of issues and industries. Catalog no. K15075, February 2014, c. 708 pp. ISBN: 978-1-4665-1674-8 $99.95 / £63.99 Also available as an eBook


Healthcare - Process Improvement

Engineering Solutions to America's Healthcare Challenges Ryan Burge The Boulevard Consulting Group LLC, Alexandria, Virginia, USA

Engineering Solutions to America’s Healthcare Challenges covers the technologies, systems, and processes that are emerging in hospitals, clinics, community centers, universities, and the White House to repair healthcare in the United States. Focusing on the importance of individuals being proactive about their own state of health, it presents a systems approach to changing the way healthcare professionals do business and take care of their patients. Written by a leading consultant with more than a decade of experience as an industrial engineer, the book features interviews with leading industry experts, both domestic and international. Describing how industrial engineering practices are shaping healthcare, it explains why systems thinking must be the foundation for every aspect of healthcare. The book presents proven Lean and Six Sigma tools that can help any healthcare organization begin making operational improvements that result in a better quality of care for patients—all while reducing and even eliminating the waste of time, money, and human resources. These solutions include implementing Six Sigma in emergency rooms, 5S in accounting for medical inventory, using Theory of Constraints to form a plan for shortening the length of stay in hospitals, and design of experiments to recruit and retain the best healthcare talent.

Management Engineering A Guide to Best Practices for Industrial Engineering in Health Care Edited by

Jean Ann Larson Increasing costs and higher utilization of resources make the role of process improvement more important than ever in the health care industry. Management Engineering: A Guide to Best Practices for Industrial Engineering in Health Care provides an overview of the practice of industrial engineering (management engineering) in the health care industry. Explaining how to maximize the unique skills of management engineers in a health care setting, the book provides guidance on tried and true techniques that can be implemented easily in most organizations. Filled with tools and documents to help readers communicate more effectively, it includes many examples and case studies that illustrate the proper application of these tools and techniques. Containing the contributions of accomplished healthcare process engineers and process improvement professionals, the book examines Lean, Six Sigma, and other process improvement methodologies utilized by management engineers. Illustrating the various roles an industrial engineer might take on in health care, it provides readers with the practical understanding required to make the most of time-tested performance improvement tools in the health care industry.

Selected Contents: Selected Contents: Prevention and Personal Accountability. System Says. Care Ethics. From the Exhibit Hall to Your Body. Trading Hotel Rooms for Sick Beds. Insured or Imagined? The Classroom: Where Medicine Begins. Health Is the Law. Still in Development.

Introduction to Management Engineering. How do Management Engineers Function? What Do Management Engineers Do? Decision-making support. Fundamental Tools and Methods of the Management Engineer. Addressing Current Challenges. Looking to the Future.

Catalog no. K18996, December 2013, 181 pp. ISBN: 978-1-4665-8355-9 $59.95 / £38.99 Also available as an eBook

Catalog no. K16871, December 2013, 319 pp. Soft Cover, ISBN: 978-1-4665-7990-3 $59.95 / £38.99 Also available as an eBook


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Healthcare - Process Improvement

Accelerating Health Care Transformation with Lean and Innovation

Achieving STEEEP Health Care Edited by

David J. Ballard, MD, PhD, MSPH, FACP

The Virginia Mason Experience Paul E. Plsek “With lucid descriptions and riveting examples, Paul Plsek tells us how this top-rated health care organization created the culture and provided the tools so that everyone can innovate and learn. A treasure of insights for all who, like VMMC, strive to provide a ‘perfect patient experience’.” —Lucian L. Leape, MD, Harvard School of Public Health

“The practical tools and approaches Plsek offers are helpful for health care providers at all levels. This book demonstrates, through the remarkable journey of Virginia Mason Medical Center, what can be accomplished when leadership, Lean thinking, and creative innovation all align.” —Maureen Bisognano, President and CEO, Institute for Healthcare Improvement

This insider’s account describes how Virginia Mason Medical Center (VMMC) has systematically integrated innovative structures, methods, and cultural practices into its implementation of Lean. Describing how an organization can create a strategy and build a culture of innovation and learning, it supplies concrete examples that show how Lean and innovation can work hand in hand to improve and transform value streams. The book also explains how to use the voices and experiences of patients and their families to drive improvement and innovation.

Selected Contents: Virginia Mason, Lean, and Innovation. Strategy as Innovation, Strategy for Innovation. Integrating Innovation and Lean in Practice. Learning to Be Innovative. Supportive Culture for Innovation. Supportive Infrastructure for Innovation. Bringing Innovation to Daily Work. Using Patient Experience to Drive Innovation. Looking Ahead: The Future of Innovation and Lean at the VMMC. Catalog no. K21335, October 2013, 216 pp. ISBN: 978-1-4822-0383-7 $39.95 / £25.99

“... a compelling and comprehensive book on improving quality. Baylor Health Care System’s commitment to better health care is unmatched, and in David Ballard they found a person who can not only lead change, but also capture and characterize the key insights that will help the rest of us get on the path to superb care.” —Troyen A. Brennan, MD, MPH, Executive Vice President and Chief Medical Officer, CVS Caremark

Achieving STEEEP Health Care tells the story of Baylor Health Care System’s continuing quality journey, offering practical strategies and lessons in the areas of people, culture, and processes that have contributed to dramatic improvements in patient and operational outcomes. This book also discusses newer approaches to accountable care that strive to simultaneously improve the patient experience of care, improve population health, and reduce per capita costs of health care. • Provides the perspectives of senior leaders in corporate governance, finance, and physician and nurse leadership • Supplies strategies for developing and supporting a culture of quality • Includes service-line examples of successful quality improvement initiatives • Outlines approaches to accountable care and improved population health and well-being

Selected Contents: System Alignment for STEEEP Care. Infrastructure and Tools for STEEEP Care. Achieving STEEEP Care. Care in Practice: Service Lines and Lines of Business. Catalog no. K16096, September 2013, 310 pp. ISBN: 978-1-4665-6537-1 $39.95 / £25.99 Also available as an eBook


Healthcare - Process Improvement

The Executive Guide to Healthcare Kaizen

Mapping Clinical Value Streams

Leadership for a Continuously Learning and Improving Organization

Thomas L. Jackson

Mark Graban KaiNexus, San Antonio, Texas, USA

Joseph E. Swartz Franciscan St. Francis Health, Indianapolis, Indiana, USA

“... Graban and Swartz remind us of the fundamentals that help organizations keep their Lean initiatives alive and thriving. I hope everyone reads this book and recommits to the fundamentals of Lean, particularly the involvement of frontline staff in process redesign.” —Fred Slunecka, Chief Operating Officer, Avera Health

Edited by Rona Consulting Group, Mercer Island, Washington, USA

The value stream mapping methods described in this book can help you achieve more efficient health care processes and will pave the way to an improved medical system with significantly reduced medical errors and other costly waste. Part of the Lean Tools in Healthcare series, this userfriendly book will help you understand how to use value stream mapping to provide quality, patient-centered care. Presented in a highly organized and easyto-assimilate format, the book includes examples from actual healthcare processes, plus numerous illustrations and margin assists that call your attention to key points.

“I hope you will discover, as we have, the incredible creativity that can be derived by engaging and supporting each and every employee in improvements that they themselves lead.”

Value stream mapping icons make it easy to see and understand the ebb and flow of healthcare processes. Each chapter also includes a summary for quick review.

—Robert J. (Bob) Brody, CEO, Franciscan St. Francis Health

• Includes many illustrations to facilitate understanding of important terms and concepts

Delivering an accessible introduction to Kaizen principles, this volume is for hospital and medical organization leaders who want to engage every employee and physician in ongoing daily continuous improvement benefitting patients, staff, and the long-term good of the organization. Specifically written for senior leaders and managers who need to understand the power of this core Lean methodology, the book explains the practical actions that are required to create a lasting Kaizen culture in a healthcare system.

Selected Contents: The Need for Kaizen. What Is Kaizen? Types of Kaizen. Creating a Kaizen Culture. Daily Kaizen Methods. The Role of Senior Leaders in Kaizen. The Role of Other Leaders in Kaizen. Organization-Wide Kaizen Programs. Conclusion. Catalog no. K20291, August 2013, 200 pp. Soft Cover, ISBN: 978-1-4665-8641-3 $29.95 / £19.99


• Describes how to use value stream maps to achieve quality, patient-centered care • Demonstrates how to map the process • Details how to flow and pull the process • Explains how to perfect the process

Selected Contents: Getting Started. The Production Processes and Operations of Healthcare. Value Streams and the Mapping Process. Map the Current State. Map the Future State: Phase I—Flow. Map the Future State— Phase II: Pull. Implement the Future State. Reflections and Conclusions. Catalog no. K15189, May 2013, 123 pp. Soft Cover, ISBN: 978-1-4665-5184-8 $29.95 / £19.99 Also available as an eBook

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Healthcare - Process Improvement

Lean Leadership for Healthcare

The Tale of Two Healthcare Systems

Approaches to Lean Transformation

Christina Saint Martin

Ronald G. Bercaw President, Breakthrough Horizons, LTD, Chardon, Ohio, USA

Written by a Shingo Prize-winning author and Lean sensei, Lean Leadership for Healthcare explains how to apply Lean improvement to both clinical and nonclinical processes. It presents valuable lessons learned by the author over the years of leading improvements in this complex industry and lays out a clear roadmap for initiating your Lean improvements. Illustrating the leadership behaviors required to achieve sustainable success, the book is ideal for leaders in the healthcare industry looking to initiate Lean improvements to clinical and non-clinical processes. It reviews the fundamentals of Lean and explains how to link a strategy of continuous improvement to corporate strategy to achieve operational excellence. It also describes how to mitigate the risk of failure when undergoing large-scale corporate change—including what can go wrong and how to prevent these failures. The book includes case studies that share the timetested insights of healthcare team members and leaders. It outlines a management system for sustaining your Lean improvements and provides the Lean leadership approaches, thoughts, and visual tools you’ll need to guide your organization along the path toward world-class healthcare performance.

Catalog no. K12040, October 2014, c. 250 pp. ISBN: 978-1-4398-4569-1 $49.95 / £31.99

Leading High Reliability Organizations in Healthcare Richard Morrow

Selected Contents: Lean at a Glance. Creating and Deploying a Lean Strategy. Leading Change—The Transformation Roadmap—Get Ready. The Acceleration Phase. Make Organizational Improvement the New Culture. Leadership Behaviors and Actions for Success. Mitigating Transformation Risk and Avoiding Common Mistakes. Catalog no. K15042, April 2013, 254 pp. Soft Cover, ISBN: 978-1-4665-1554-3 $49.95 / £31.99 Also available as an eBook

Comparing the successes, failures, and differences in health economy design in the U.S. and U.K., this book describes the implications and benefits of health delivery system change using Lean methods. It explains the benefits of using the tools of the Toyota Production System. It considers the cultural, political, and social aspects of change in each system, as well as healthcare financing, competition, and integration of information technology. The author includes interviews with senior leaders in healthcare, as well as political leaders in the U.S. and the U.K.

Director, Healthcare Performance Partners, Elgin, Illinois, USA

The Institute of Medicine and others have stressed the urgency of transforming hospitals into places where each patient receives the best quality care, every single time. Hospital leaders agree that they need to change their systems and processes in order to achieve substantial increases in reliability, and leadership is the most important ingredient in increasing the reliability of an organization. This book presents concepts and tools that a growing number of hospitals are using to help achieve their safety, quality, and efficiency goals. The author includes numerous case studies to demonstrate successes and failure of concepts and tools discussed in the book. Catalog no. K20696, August 2014, c. 198 pp. ISBN: 978-1-4665-9488-3 $59.95 / £38.99 Also available as an eBook


Healthcare Administration Management

Understanding Healthcare Economics Managing Your Career in an Evolving Healthcare System Jeanne Wendel, PHD University of Reno, Nevada, USA

William O'Donohue, PHD and Teresa D. Serratt, PHD, RN University of Nevada, Reno, USA

This book provides an evidence-based framework to help practitioners comprehend the changes already underway in our nation’s healthcare system. It presents important economic facts and explains the economic concepts needed to understand the implications of these facts. It also summarizes the results of recent empirical studies on access, cost, and quality problems in today’s healthcare system. Explaining what the term healthcare crisis means, the book evaluates key reforms designed to ameliorate the crisis. It examines emerging trends in the healthcare delivery system to provide a clear understanding of the implications of recently implemented policy solutions. It also illustrates how public- and privatesector initiatives are working to reduce cost increases by fundamentally altering the systems for delivery of care through managed care organizations, accountable care organizations, and patient-centered medical homes. The text identifies the pressures for change and examines six emerging strategies that can help boost efficiencies in the healthcare system. It addresses the macro-economic problems, such as the impact of changing demographics, as well as the micro-economic problems, such as lifestyle choices on healthcare costs.

Selected Contents: Pressures for Change. Access. Cost. Quality. Strategies to Increase Efficiency. Align Incentives via Payment System Design. Managed Care Organizations, Accountable Care Organizations, and Patient-Centered Medical Homes. Wellness, Prevention, Disease Management. New Types of Providers. HIT = EMR + HIE. Catalog no. K21340, October 2013, 255 pp. ISBN: 978-1-4822-0397-4 $79.95 / £49.99


Financial Management Strategies for Hospitals and Healthcare Organizations Tools, Techniques, Checklists and Case Studies Edited by

David Edward Marcinko and Hope Rachel Hertico “Navigating a course where sound organizational management is intertwined with financial acumen requires a strategy designed by subject-matter experts. Fortunately, Financial Management Strategies for Hospital and Healthcare Organizations provides that blueprint.” —David B. Nash, MD, MBA, Jefferson Medical College, Thomas Jefferson University

Drawing on case studies from healthcare financial management, this book integrates prose, managerial applications, and regulatory policies and perspectives with real-world case studies, models, checklists, and reports as well as charts, tables, and diagrams. The book covers topics such as financial features of electronic medical records, financial, and clinical features of hospital information systems. It also discusses the financial future of mental health programs in addition to discussing hospital revenue enhancements. • Contains both practical financial management theory and applied case studies • Covers the valuation of hospitals in changing reimbursement and regulatory environments • Discusses the advancement of financial management and health economic principles in healthcare

Selected Contents: Costs and Revenues: Fundamental Principles. Clinic and Technology: Contemporary Issues. Institutional and Professional Benchmarking: Advanced Applications. Catalog no. K15524, September 2013, 358 pp. ISBN: 978-1-4665-5873-1 $69.95 / £44.99 Also available as an eBook

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Healthcare Administration Management

Accountable Care Organizations

Writing, Reading, and Understanding in Modern Health Sciences

Value Metrics and Capital Formation Robert James Cimasi Health Capital Consultants, St. Louis, Missouri, USA

This book explores the historical background and evolution of the ACO model as the basis for the development of the value metrics and capital formation analyses that are foundational to assessing the current efficacy and capacity for change. It examines the four pillars of value in the healthcare industry: regulatory, reimbursement, competition, and technology in addressing the value metrics of ACOs. It focuses its discussion of non-monetary value on a review of aspects of population health within the context of such objectives as improved quality outcomes and access to care. Catalog no. K18902, June 2013, 377 pp. ISBN: 978-1-4665-8183-8 $89.95 / £57.99 Also available as an eBook

Medical Articles and Other Forms of Communication Milos Jenicek McMaster University, Hamilton, Ontario, Canada

Today, information in a medical article must include not only research activities and findings, but also strategic, managerial, and administrative ones. It might include planning, political, cultural, spiritual and other social aspects as well as data on healthcare, health protection, disease prevention, and health promotion. This book is designed to help the authors of medical articles communicate better in today's practice and health research environment. It explores the most effective practices for communicating using three medical literature formats: scientific articles, articles where the subject is not based on the scientific method, and business reports. Catalog no. K22486, March 2014, c. 225 pp., Soft Cover, ISBN: 978-1-4822-2645-4 $59.95 / £38.99 Also available as an eBook

Employer’s Guide to Medical Tourism Benefit Design

Handbook of Concierge Medical Practice Design

Maria K. Todd

Maria K. Todd

Mercury Healthcare International, Inc., Denver, Colorado, USA

Mercury Healthcare International, Inc., Denver, Colorado, USA

For the group health benefit sector, domestic and international health travel has become a cost containment option. Through the use of benefit design incentives, employers are testing the receptiveness of plan participants and encouraging plan members to consider a network of high-performance healthcare providers in targeted locations away from home. This book discusses how to design and launch a health travel benefit pilot program. Topics include quality, safety, and logistic considerations as well as provider selection criteria. Also included are worksheets, checklists, and forms to use when designing a health travel benefit program.

This book discusses the many considerations physicians must make prior to transitioning their practice into concierge services. This book includes chapters on business process reengineering and workflow management, financial considerations, competitive analysis, how to develop a business plan and strategy, and how to market the new practice. The author includes patient acquisition and retention strategies as well as adding additional doctors and physician extenders such as nurse practitioners and physician assistants. Appendices include sample employment contracts and how to select and work with consultants.

Catalog no. K22629, September 2014, c. 230 pp. ISBN: 978-1-4822-2978-3 $69.95 / £44.99

Catalog no. K16374, June 2014, c. 225 pp. ISBN: 978-1-4665-6818-1 $69.95 / £44.99 Also available as an eBook


Quality of Care & Patient Safety

Achieving Patient (aka Customer) Experience Excellence Lessons From a Successful Cultural Transformation in a Hospital Rhonda Dishongh, Qaalfa Dibeehi, Kalina Janevska, and Gregory D. Erickson Written by internationally acknowledged experts in the customer and patient experience movement, this book clearly outlines the principles and development phases of a great customer experience transformation. Using an engaging story, it allows readers to follow the journey of Community General, a healthcare organization that went from struggling to being nationally recognized for its performance and customer satisfaction. Demonstrating how Community General was able to achieve its cultural transformation, the book presents valuable lessons learned that can be applied across a wide range of industries. • Provides practical advice on what to do when going about improving patient satisfaction • Outlines the principles and development phases of a great customer experience • Describes the successful journey of a leading healthcare organization from a struggling hospital to one nationally recognized for its performance

Essential Management Skills for Pharmacy and Business Managers Titus De Silva Harwell, UK

“... the vast literature on business management can give a range of answers on important issues ... . This book puts these generic issues into the specific context of the community pharmacy and gives sound and valuable advice on how to successfully manage this type of business.” —Dr. David Taylor, BSc Pharmacy (Hons)., PhD, Former Director of Product Development, Analytical Development, and Project Management, AstraZeneca, UK

This book helps pharmacists and non-pharmacist managers successfully manage the challenges of the competitive pharmacy environment, enabling them to accomplish the goals of patient-focused healthcare and improved management roles in hospital-based pharmacies and retail operations. The book uses case studies to illustrate skills required to resolve day-to-day issues encountered in the pharmacy.

Selected Contents:

The Story—What Really Happened. Begin to Spark. Personalize to Motivate. Serve to Lead. Connect to Engage. Fail, then Account. Succeed, then Recognize. Inject Fun to Release Pressure. Measure to Coach. Action Program Spirit to Achieve Excellence. Get Help to Be Independent. Epilogue: One Year Later—Making It Stick Even When It Gets Sticky...

Managing An Organization. Managing Professionals. Managing Theories. Managing a Pharmacy. Managing a Change. Managing Risk. Staff Development. Problem Solving. Conflict Resolution. Managing Stress at Work. Team Building. Effective Communication. Managing Other People. Leadership. Effective Delegation. Empowerment. Motivation. Managing a Cultural Diversity at Work. Performance Review. Quality Management of Pharmacy Practice. Quality Management Systems. Quality Management System for Pharmacy Practice. Audits and Reviews. Dispensing and Near Misses. Patient Complaints.

Catalog no. K18971, June 2013, 137 pp. ISBN: 978-1-4665-8308-5 $39.95 / £25.99 Also available as an eBook

Catalog no. K18943, May 2013, 464 pp. ISBN: 978-1-4665-8258-3 $59.95 / £38.99 Also available as an eBook

Selected Contents:


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Quality of Care & Patient Safety

Impact of Healthcare Informatics on Quality of Patient Care and Health Services

Health IT as a Tool for Prevention in Public Health Policies Divya Srinivasan Sridhar HIMSS, Public Policy and Research Intern, Doctorate Candidate, George Mason University, Arlington, VIrginia, USA

Divya Srinivasan George Mason University, Arlington, Virginia, USA

Taking an integrated approach, this book provides a comparative perspective of how different organizations adapt and use healthcare informatics. The first part of the book covers the basics of HIT. The second part focuses on the broader community: the patient, the physician, government, and how HIT will impact each. The book includes a discussion about mobile health and how a rapidly growing mobile health generation is changing the face of healthcare as we know it. • Includes case studies and cost-benefit analysis data • Discusses ethics in health informatics

With discussions on electronic health, health informatics, and electronic medical records (EMRs), this book discusses the state of Health IT (HIT) in the United States, the book examines the converging problems of chronic disease in the U.S., societal welfare, childhood obesity, and lack of healthcare for the economically disadvantaged. It also discusses how technology can bridge the gap among populations that suffer from high levels of public health concerns and provides innovative public policy solutions to the community's problems. • Includes a case study of electronic health literacy and cancer patients using 2007 Health Information National Trends Survey data

• Explains how to expand access through Medicaid/Medicare Electronic Health Record incentive programs

• Describes HIEs, RHIOs, and NHIN and how they connect to Community Health Centers

• Details the pros and cons of the various types of systems

• Discusses CHCs and how they can use Health IT to improve health disparities and care for the disadvanted and Medicaid population

Selected Contents:

Selected Contents:

HIPAA: Intent vs. Actuality of the Law in Upholding the Privacy of Health Records. Organizational Culture Differences in Incorporation of Health Information Technology (HIT) across Healthcare Providers. How HIT Will Make a Mark on Hospital Financing. Funding Electronic Medical Records. Cost-Benefit Analysis. Impact of Organizational Behavior Characteristics on Usage of a Healthcare Provider’s HIT Services. Quality of Care and the Patient. Physicians and Perceptions on HIT Medical Malpractice Lawsuits: Can Physicians Reduce Their Chances by Using HIT? Community Impacts from the Detection of Bioterrorism Using EMRs. Catalog no. K14545, February 2013, 162 pp. Soft Cover, ISBN: 978-1-4665-0487-5 $59.95 / £38.99 Also available as an eBook

Introduction. Prevention in Public Policy. Who Are the Main Players in Public Health? Government and Technology. Case study of E-government and Health Literacy. Individual and Technological Solutions to Health Problems. Self-Management Technologies and Type 2 Diabetes. Spotlight on Childhood Obesity. Case studies on What Providers Can Do for the Community. Community Health Centers. Case Study: Physicians as Entrepreneurs. Getting the Community Involved. Catalog no. K21773, February 2014, c. 285 pp. Soft Cover, ISBN: 978-1-4822-1474-1 $59.95 / £38.99 Also available as an eBook


Productivity Improvement  

New and Noteworthy Productivity Improvement Books from CRC Press

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