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Business & Finance Business Information Systems...........................................................................................................................................3 Business Management......................................................................................................................................................4 Customer Relationship Management..............................................................................................................................10 Finance & Investing........................................................................................................................................................10 Healthcare Administration & Policy................................................................................................................................11 Healthcare Financial Management & Leadership............................................................................................................12 Healthcare Process Improvement....................................................................................................................................16 Human Resources & Training..........................................................................................................................................21 Library & Information Science........................................................................................................................................23 Mathematics & Statistics for Business & Finance.............................................................................................................24 Project Management......................................................................................................................................................30 Security Management....................................................................................................................................................40 General References.........................................................................................................................................................48 Lean & Six Sigma Administration & Service................................................................................................................................................50 Lean Basics.....................................................................................................................................................................52 Lean Management.........................................................................................................................................................55 Organizational Culture...................................................................................................................................................62 Product Development....................................................................................................................................................64 Productivity Improvement..............................................................................................................................................66 Tools & Methods............................................................................................................................................................66 Manufacturing & Industrial Processes Manufacturing & Industrial Engineering.........................................................................................................................71 Manufacturing & Processing..........................................................................................................................................72 Operations Research.......................................................................................................................................................73 Plant Engineering...........................................................................................................................................................75 Production Systems........................................................................................................................................................76 Quality Control & Reliability...........................................................................................................................................77 Supply Chain Management/Logistics..............................................................................................................................83

Business, Management, & Public Administration

Table of Contents


Public Administration Disaster Planning & Recovery.........................................................................................................................................87

Business, Management, & Public Administration

Finance, Budgeting, & Procurement...............................................................................................................................92 Government & Education...............................................................................................................................................92 Leadership & Performance.............................................................................................................................................93 Planning & Development...............................................................................................................................................95 Policy.............................................................................................................................................................................96 Social Science.................................................................................................................................................................98 General References.........................................................................................................................................................99 Title Index...........................................................................................................................................................................103 Author Index.......................................................................................................................................................................107 Sales Agents........................................................................................................................................................................111

2


The Art of Agile Practice A Composite Approach for Projects and Organizations

Enterprise Dynamics Sourcebook

Bhuvan Unhelkar

Edited by

Series: Advanced & Emerging Communications Technologies

Addressing the growing popularity of Agile software development, this book begins by identifying the challenges facing organizations in terms of their development and maintenance approaches. It presents a comprehensive Composite Agile Method and Strategy (CAMS) as a carefully constructed combination of process elements. The book creates and applies relevant metrics and measurements to the entire CAMS lifecycle to help project managers improve their estimations. Filled with figures, case studies, and tables that illustrate key concepts, the book includes a current list of Agile methods and interview summaries. Catalog no. K12339, ISBN: 978-1-4398-5118-0 December 2012, 7 x 10, 532 pp. Suggested Price: $79.95 / £49.99

Kenneth C. Hoffman, Chris G. Glazner, William Bunting, Len Wojcik, and Anne R. Cady Focusing on a new discipline for enterprise dynamics, this book applies frameworks and analytical models of the enterprise as a complex system to improve the understanding of its dynamic elements and their interactions. The elements can be broadly classified as People, Organizations, Economics, and Technology in an Operational environment governed by Policies (POET-OP conceptual element of enterprise dynamics). The text focuses on the acquisition of new capabilities for enterprise transformation, showing how the methods can guide the planning and managing of the systems engineering processes.

Business Information Systems

Consultant, New South Wales, Australia

Catalog no. AU8256, ISBN: 978-1-4200-8256-2 February 2013, 6-1/8 x 9-1/4, 376 pp. Suggested Price: $89.95 / £57.99 Also available as an eBook

Also available as an eBook

Design and Management of RFID-enabled Enterprises

Green IT Strategies and Applications

Edited by

Using Environmental Intelligence

Nagabhushana Prabhu

Bhuvan Unhelkar

Purdue University, West Lafayette, Indiana, USA

Consultant, New South Wales, Australia

Series: Industrial and Systems Engineering

Series: Advanced & Emerging Communications Technologies

This book explores the prospects of radio frequency identification (RFID) and its transformative impact on the design and operation of complex systems governing human and computer interactions. The text examines the informatics challenges involved in integrating the physical and cyber worlds and in analyzing large volumes of raw data to derive decision-aiding information, particularly in the context of large-scale, globally distributed infrastructures. It also details the near- and long-term potential of this technology, including its expanding role in the service sector. Case studies illustrate the role of RFID.

Based on extensive research, literature review, and the author’s decades of experience, this book demonstrates what environmental intelligence is, how it can be used towards a greener environment, and how IT should be targeted to help achieve this. It demonstrates how environmentally responsible business strategies can be implemented in an organization through specific phases of diagnosis, planning, enactment, and review. This book includes case studies from different industrial sectors, including hospital (service), packaging (product), and telecom (infrastructure).

Catalog no. K10376, ISBN: 978-1-4398-0741-5 April 2013, 6-1/8 x 9-1/4, 300 pp. Suggested Price: $99.95 / £63.99

Catalog no. K11719, ISBN: 978-1-4398-3780-1 June 2011, 7 x 10, 480 pp. Suggested Price: $83.95 / £52.99

Also available as an eBook

Also available as an eBook

Engineering Systems Integration Theory, Metrics, and Methods Gary O. Langford The Naval Postgraduate School, Monterey, California USA and The University of South Australia, Defence and Systems Institute, Adelaide

HOWTO Secure and Audit Oracle 10g and 11g Ron Ben-Natan CTO, Guardium Inc., Waltham, Massachusetts, USA

This book is among the first to address the underlying premises of systems integration and how to exposit them into a practical and productive manner. Preparing readers to consider their decisions in light of systems integration metrics, it addresses two questions: is there a way to express the interplay of human actions and the result of system interactions of a product with its environment and are there methods that combine to improve the integration of systems?

This guide demonstrates how to secure sensitive data and comply with internal and external audit regulations using Oracle 10g and 11g. It provides the handson guidance required to understand the complex options provided by Oracle and the know-how to choose the best option for a particular case. The book presents specific sequences of actions that should be taken to enable, configure, or administer security-related features. It includes best practices in securing Oracle and on Oracle security options and products.

An instructor’s manual is available upon qualifying course adoption.

Catalog no. AU4127, ISBN: 978-1-4200-8412-2 March 2009, 7 x 10, 470 pp. Suggested Price: $76.95 / £48.99

Catalog no. K12435, ISBN: 978-1-4398-5288-0 May 2012, 6-1/8 x 9-1/4, 406 pp. Suggested Price: $129.95 / £82.00 Also available as an eBook

Also available as an eBook

For more information and a complete list of titles, visit us at www.crcpress.com

3


Mano Paul, CSSLP, CISSP®

Business, Marketing, and Management Principles for IT and Engineering

SecuRisk Solutions, Pflugerville, Texas, USA

Dimitris N. Chorafas

Business Information Systems / Business Management

Official (ISC)2® Guide to the CSSLP Series: (ISC)2® Press

Consultant for Major Corporations, France & Switzerland

This is the first comprehensive guide to the Certified Secure Software Lifecycle Professional (CSSLP) common body of knowledge (CBK). It facilitates the required understanding of the seven CSSLP domains to assist candidates for certification and beyond. The text allows readers to learn about software security from a renowned security practitioner who is the appointed software assurance advisor for (ISC)2. Complete with numerous illustrations, it makes complex security concepts easy to understand. A robust appendix makes this book a time-saving resource for anyone involved in secure software development.

This book supplies the understanding required to effectively manage an organization in today’s increasingly competitive global market. Using case studies, it illustrates the principles, policies, and management practices used by some of the most successful companies around the world. The real-world case studies supply valuable insight into the range of issues that confront decision makers in business. By explaining how to develop effective strategies and business plans, the text supplies both the concepts and the tools to stay on track with those plans.

Catalog no. K11251, ISBN: 978-1-4398-2605-8 June 2011, 6-1/8 x 9-1/4, 572 pp. Suggested Price: $79.95 / £43.99

Catalog no. K12141, ISBN: 978-1-4398-4806-7 June 2011, 6-1/8 x 9-1/4, 439 pp. Suggested Price: $83.95 / £52.99

Also available as an eBook

Also available as an eBook

Service Systems Design, Applications, and Management Edited by

Vijayan Sugumaran, Yong Jin Kim, Sooyong Park, and Lin Liu

4

This book explores the issues, opportunities, and solutions that can improve service systems, from the viewpoint of increased use of semantics to enhance services. Explaining how to take semantic enrichment of services to the next level to achieve large-scale design, implementation, adoption, and usage of service systems, it explains how to apply SSME (Service Science, Management, and Engineering) principles to gain a competitive advantage. Focusing on service systems design and engineering, the text discusses methodologies, tools, and technologies that are relevant to the implementation of service systems. Catalog no. K13743, ISBN: 978-1-4398-7976-4 May 2013, 6-1/8 x 9-1/4, 400 pp. Suggested Price: $99.95 / £63.99 Also available as an eBook

Computational Business Analytics Subrata Das Machine Analytics, Inc., Belmont, Massachusetts, USA Series: Chapman & Hall/CRC Data Mining and Knowledge Discovery

This book describes modeling techniques and computational algorithms for descriptive and predictive analytics and associated decision support. It shows how numerical statistical techniques can be augmented or enriched with techniques from symbolic artificial intelligence (AI), machine learning (ML), data mining, and control theory for enhanced descriptive, redictive, and prescriptive analytics. The book covers both traditional probabilistic/statistical and cuttingedge AI- and ML-based approaches. It emphasizes modeling problems that are time-dependent and covers useful applications, including information structuring and sentiment analysis. Catalog no. K14110, ISBN: 978-1-4398-9070-7 June 2013, 6-1/8 x 9-1/4, 400 pp. Suggested Price: $79.95 / £49.99 Also available as an eBook

Beyond Knowledge Management What Every Leader Should Know Edited by

Consider A Spherical Patent

Jay Liebowitz University of Maryland University College, Adelphi, USA

IP and Patenting in High-Tech Business

This concise and easy-to-read book examines 10 areas where knowledge management can help an organization gain a competitive advantage. Each chapter opens with an introduction to one of these promising areas, followed by case studies from industry, government, and not-for-profits. The case studies demonstrate how leaders at organizations such as The Coca-Cola Company, e-Bay, PricewaterhouseCoopers, University of Maryland University College, Northrop Grumman, and the U.S. Department of Health and Human Services have used the concepts discussed to improve decision making.

Joseph Gortych

Catalog no. K12897, ISBN: 978-1-4398-6250-6 November 2011, 6-1/8 x 9-1/4, 176 pp. Suggested Price: $89.95 / £52.99 Also available as an eBook

Opticus IP Law PLLC, Sarasota, Florida, USA

This book tackles false assumptions and commonly misunderstood aspects of the patent process. Discussing important, yet frequently ignored aspects of intellectual property (lP), it details an invaluable set of best practices and central operating principles that set forth the steps required for developing and implementing a successful patent strategy. Examples include the evolution of 3D movies and the story of Jim Frazier, a cinematographer who lost millions due to a patent application mistake. Catalog no. K14062, ISBN: 978-1-4398-8805-6 May 2013, 6-1/8 x 9-1/4, 224 pp., Soft Cover Suggested Price: $59.95 / £38.99

www.crcpress.com • e-mail: orders@crcpress.com • 1-800-634-7064 • 1-561-994-0555 • +44 (0) 1235 400 524


Contracts for Engineers Intellectual Property, Standards, and Ethics

Driving Strategy to Execution Using Lean Six Sigma A Framework for Creating High Performance Organizations Gerhard Plenert and Tom Cluley

Robert D. Hunter Associates, Austin, Texas, USA

Series: Resource Management

This book will help engineers enhance their ability to communicate contractual issues to lawyers and better understand the consequent legal advice they receive. It introduces the related subjects of intellectual property (including patents, copyright, trademarks, and trade secrets) and standards (including conformity assessment and accreditation). It also addresses the role of ethics—at both the micro and macro levels—which recently has been emphasized in response to the collapse of Boston’s Big Dig, the oil spill in the Gulf of Mexico, and the coal mine accident that resulted in many deaths.

This book is not only about understanding business strategy development; it also provides the tools for strategy execution. Offering a current perspective on the importance of developing an integrated strategy for change, the text presents proven implementation tools—in the tradition of Lean and Six Sigma—needed to navigate, design, and execute the strategic plan. Demonstrating how a welldeveloped strategy generates excitement within an organization, the authors present insights on implementation tools from a goal setting, building measures, balanced scorecard, and aligning actions perspective.

Catalog no. K12434, ISBN: 978-1-4398-5286-6 September 2011, 6-1/8 x 9-1/4, 368 pp. Suggested Price: $72.95 / £46.99

Catalog no. K13015, ISBN: 978-1-4398-6713-6 April 2012, 6-1/8 x 9-1/4, 247 pp. Suggested Price: $59.95 / £38.99

Also available as an eBook

Also available as an eBook

Business Management

MainStream GS, LLC, Carmichael, California, USA

Robert D. Hunter

Textbook

Customer and Business Analytics Applied Data Mining for Business Decision Making Using R Daniel S. Putler Alteryx, San Francisco, California, USA

Robert E. Krider Simon Fraser University, Burnaby, British Columbia, Canada Chapman & Hall/CRC The R Series

Enterprise 2.0 Social Networking Tools to Transform Your Organization Jessica Keyes New Art Technologies, Monroe Township, New Jersey, USA

Demonstrating how data mining can improve the performance of an organization, this text and its R-based software provide the skills and tools needed to successfully develop advanced analytics capabilities. It explains and demonstrates, via the accompanying open-source software, how advanced analytical tools can address various business problems. The authors also give insight into some of the challenges faced when deploying these tools. Readers can access a powerful, GUI-enhanced customized R package online as well as example data sets on the book’s website.

Examining the advancement of business enterprise through social networking, this book offers a hands-on, practical assessment of not only what to do, but how to do it to master the social networking paradigm and achieve a competitive advantage. Discussing the spectrum of social media and social activities available to businesses, it explains the functions of social networking in a business context, shows how to measure and manage social networking, details the utility and role of social networking on a department specific basis, and considers security, risk, legal, and privacy issues.

Figure slides are available upon qualifying course adoption

Catalog no. K13781, ISBN: 978-1-4398-8043-2 August 2012, 6-1/8 x 9-1/4, 425 pp. Suggested Price: $79.95 / £49.99

Catalog no. K14501, ISBN: 978-1-4665-0396-0 May 2012, 7 x 10, 315 pp., Soft Cover Suggested Price: $69.95 / £44.99

Also available as an eBook

Also available as an eBook

Data Mining Mobile Devices

Ethics in IT Outsourcing

Jesus Mena

Tandy Gold

Triangular Marketing, El Paso, Texas, USA

Sanford, Florida, USA

Data mining mobile devices, also known as “reality mining,” defines the collection of machine-sensed environmental data pertaining to human social behavior. This new paradigm of data mining makes possible the modeling of conversation context, proximity sensing, and temporospatial location throughout large communities of individuals. Mobile phones (and similarly innocuous devices) are used for data collection, opening behavior analysis to new methods of empirical stochastic modeling. The book explains how the combination of data mining and machine learning makes this possible, and details how to integrate the various technologies.

Focusing on how to apply standards to business outsourcing programs, this book provides a one-stop source for the latest information on outsourcing ethics. It includes coverage of certification programs such as the online ethics training and certification offered by the Code of Ethics and Business Practice Standards for Outsourcing Professionals established by the International Association of Outsourcing Professionals. The text incorporates an easy-to-apply checklist in the context of ethical principles for outsourcing executives and managers. The author also defines a comprehensive set of ethical program components.

Catalog no. K15401, ISBN: 978-1-4665-5595-2 March 2013, 6-1/8 x 9-1/4, 328 pp. Suggested Price: $69.95 / £44.99

Catalog no. K12305, ISBN: 978-1-4398-5062-6 May 2012, 6-1/8 x 9-1/4, 211 pp. Suggested Price: $89.95 / £54.99

Also available as an eBook

Also available as an eBook

Series: Applied Software Engineering

For more information and a complete list of titles, visit us at www.crcpress.com

5


A Guide to IT Contracting Checklists, Tools, and Techniques

A Basic Guide to the National Labor Relations Act

Michael R. Overly and Matthew A. Karlyn

David E. Strecker

Business Management

Foley & Lardner, LLP, Los Angeles, California, USA

Strecker & Associates, Tulsa, Oklahoma, USA

This accessible handbook distills critical lessons learned through the authors’ extensive experience drafting and negotiating IT-related agreements. Readers can quickly access information on virtually every type of technology agreement. Each chapter focuses on a particular type of IT agreement and includes a checklist of essential terms, a summary of what the agreement is intended to do, and a complete review of the legal and business issues addressed in that particular agreement. It also includes a CD with checklists, a complete glossary that defines key legal, business, and technical terms.

Whether you are a supervisor, a business owner, or an HR professional, it is essential that you understand the laws and rules governing how one treats employees and interacts with unions. This book deals with private sector labor law arising under the National Labor Relations Act. It provides a brief history of labor law in the United States before providing extensive information on the laws and regulations governing unions. It covers legal responses to unionization efforts, collective bargaining, strikes, arbitration, and what constitutes fair and unfair practices.

Catalog no. K13556, ISBN: 978-1-4398-7657-2 November 2012, 6-1/8 x 9-1/4, 476 pp. Suggested Price: $79.95 / £49.99

Catalog no. K12624, ISBN: 978-1-4398-5594-2 February 2011, 6-1/8 x 9-1/4, 197 pp. Suggested Price: $83.95 / £52.99

Also available as an eBook

Also available as an eBook

Human Safety and Risk Management

Lean Innovation

Second Edition

6

Labor Law

Understanding What’s Next in Today’s Economy

A. Ian Glendon, Sharon G. Clarke, and Eugene McKenna

Barry L. Cross

This bestselling reference addresses safety culture and models of risk as well as an extensive reworking of the material from the popular first edition. Examining a range of approaches to risk, the authors define safety culture and review theoretical models that elucidate mechanisms linking safety culture with safety performance. Filled with examples and case studies and drawing on a range of disciplines, the book delineates a risk management approach that includes techniques such as risk assessment, safety audit, and safety interventions.

Packed with cases, statistics, and anecdotes, this book guides readers through the process of Lean innovation. Explaining how to eliminate waste, it discusses how to achieve a company culture that relates to the processes of innovation in a healthy way. It considers the relationship between innovation, creativity, and refinement tactics and also explains why economic fluctuation can be an opportunity rather than a liability to an innovative company. This book offers simple, straightforward, actionable takeaways and solutions.

Catalog no. 3090, ISBN: 978-0-8493-3090-2 April 2006, 7 x 10, 528 pp. Suggested Price: $119.95 / £77.99

Catalog no. K15036, ISBN: 978-1-4665-1525-3 December 2012, 6-1/8 x 9-1/4, 214 pp. Suggested Price: $49.95 / £31.99

Also available as an eBook

Also available as an eBook

Queen’s University, Kingston, Ontario, Canada

Keeping Your Business in the U.S.A. Profit Globally While Operating Locally Mainstream Management, Cedar Rapids, Iowa, USA

The Lean Management Systems Handbook

Paul Piechota

H. James Harrington, Rich Charron, and Frank Voehl

Tim Hutzel

University of Dayton, Ohio, USA

Strategy Associates Incorporated, Coral Springs, Florida, USA

Debunking the myth that U.S. manufacturers can’t compete with cheap labor countries, Keeping Your Business in the U.S.A. shows American enterprises how to survive and prosper while keeping their manufacturing base within the United States. It tells the stories of three manufacturing companies that have been able to achieve overwhelming success while keeping jobs in the states. Using case studies, the book illustrates each company’s story from the day it started. It examines the successes, failures, lessons learned, and methods used by each company to achieve and sustain success.

This book presents a first of its kind approach that describes critical components for sustainable Lean management. The handbook shows how managers at all levels of the organization can integrate Lean into their daily management activities. It also defines the Lean philosophy, beliefs, and behaviors required to develop a thriving Lean company culture. Packed with detailed examples and step-by-step instructions, it’s the ideal handy reference guide to help mangers and leaders make the transition from the classroom to the field.

Catalog no. K10400, ISBN: 978-1-4398-0778-1 September 2011, 6 x 9, 135 pp. Suggested Price: $41.95 / £26.99

Catalog no. K16035, ISBN: 978-1-4665-6435-0 April 2013, 6-1/8 x 9-1/4, 300 pp. Suggested Price: $49.95 / £31.99 Also available as an eBook

www.crcpress.com • e-mail: orders@crcpress.com • 1-800-634-7064 • 1-561-994-0555 • +44 (0) 1235 400 524


The Lean Six Sigma Handbook Tools and Methods for Process Improvement

Nanotechnology Commercialization for Managers and Scientists Edited by

Wim Helwegen University of Helsinki, Finland

Luca Escoffier

Harrington Institute, Los Gatos, California, USA

Seattle, Washington, USA

While at first glance Lean and Six Sigma may look very different, they can work hand in hand to improve processes and increase quality and profitability. This book explains how these seemingly dissimilar approaches can complement one another. It teaches several problem-solving tools that can be used immediately to discover the root cause of defects and other problems. Based on a survey of the most beneficial Six Sigma tools, the text includes tools that are frequently used and most beneficial.

The book discusses the most relevant issues that a company or university will face when bringing a nanotechnology invention to the market. It discusses the obtainment, strategic use, valuation and licensing of patents. Further chapters deal with venture capital, university-industry collaboration, environment health and safety and public perception. In this way managers and scientists at universities and companies are provided with a handbook that provides them with industry specific basic knowledge of issues that they are unfamiliar with but is essential to the commercial success of their inventions.

Catalog no. K15330, ISBN: 978-1-4665-5468-9 April 2013, 6-1/8 x 9-1/4, 300 pp. Suggested Price: $59.95 / £38.99 Also available as an eBook

Business Management

H. James Harrington, Chuck Mignosa, Rich Charron, and Frank Voehl

Catalog no. N10548, ISBN: 978-981-4316-22-4 February 2012, 6 x 9, 300 pp. Suggested Price: $99.95 / £63.99 Also available as an eBook

Nanotechnology

Machine Learning for Business Analytics

Business Applications and Commercialization

David Roi Hardoon

Sherron Sparks

SAS, Singapore

The Pennsylvania State University, State College, USA

Galit Shmueli

Series: Nano and Energy

University of Maryland, College Park, USA

This book provides a clear understanding of what machine learning is and explains how machine learning can benefit organizations across their various operations and departments, from IT to marketing to management. Applying different machine learning methods to real-world settings, it describes how to integrate machine learning into a business analytics approach and shows how this approach can enhance decision making. The text incorporates case studies and offers supplementary information on a supporting website.

Focusing on the transition of new nanomaterial technology to the commercial market, this book presents a nanotech commercialization framework that will enable partnership development between research universities, businesses, and investors. The author argues that it is imperative to direct commercial nano development into legitimate business channels and to nurture development in a standardized environment. The text aims to eliminate the commercialization gap between business and technology, providing a structure for industry growth and highlighting new business opportunities for technology applications.

Catalog no. K14271, ISBN: 978-1-4398-9653-2 February 2013, 6-1/8 x 9-1/4, 250 pp. Suggested Price: $79.95 / £49.99

Catalog no. K12011, ISBN: 978-1-4398-4521-9 April 2012, 6-1/8 x 9-1/4, 270 pp. Suggested Price: $89.95 / £57.99

Also available as an eBook

Also available as an eBook

Textbook

Nanotechnology Managing Country Risk

Ethical and Social Implications Edited by

A Practitioner’s Guide to Effective Cross-Border Risk Analysis

Ahmed S. Khan

Daniel Wagner

Spanning the full range of nanotech topics, this book focuses on how advances in science and the convergence of multiple technological disciplines in nanotechnology impact society at the individual, community, national, and international levels. Exploring this technology’s positive and negative aspects, the author addresses how it can benefit society and the demands of new skill sets in the workforce. The book employs case studies, scenarios, and web exercises to promote critical thinking and problem-solving skills, and to enhance stakeholders’ awareness of the challenges posed by nanotechnology.

Country Risk Solutions, Norwalk, Connecticut, USA

Explaining how to identify and manage the many risks associated with conducting business abroad, this book provides the real-world insight needed to anticipate the impact of change on business operations. It presents case studies and practical examples that demonstrate how these concepts apply to every day operations. Considering the effect of perception on investment decisions, it describes how to put a country risk assessment into practice and explains how to create a framework, select the right tools, and map out a country risk analysis methodology.

DeVry University, Addison, Illinois, USA Series: Nano and Energy

An instructor’s manual and figure slides are available upon qualified course adoption.

Catalog no. K14372, ISBN: 978-1-4665-0047-1 February 2012, 7 x 10, 308 pp. Suggested Price: $99.95 / £63.99

Catalog no. K12727, ISBN: 978-1-4398-5953-7 May 2012, 6-1/8 x 9-1/4, 365 pp. Suggested Price: $79.95 / £49.99

Also available as an eBook

Also available as an eBook

For more information and a complete list of titles, visit us at www.crcpress.com

7


Operations Management A Modern Approach Edited by

Rediscovering Improvement in the New Economy Terence T. Burton

Rae Simons

Business Management

Business Manager, Binghamton, New York, USA

The Center for Excellence in Operations, Inc., Bedford, New Hampshire, USA

This book looks at a selection of important business management techniques from a variety of countries and types of businesses. It discusses interorganizational information systems development, organizational performance management, activity-based cost systems, financial decision-making processes, teleworking (or telecommuting), customer-focused process improvement, the communicative nature of innovation processes and the impact of this on innovation management, a model of ebusiness systems that allows for emergent factors, and much more.

Providing quick and easy reference to the fundamentals of getting continuous improvement right within the complexities of the new economy, this book explains exactly what it takes to implement Lean Six Sigma and other strategic improvement initiatives with lasting success. It supplies a rediscovered but practical view of improvement for readers across a wide range of industries— including CEOs and their executive teams, middle managers, physicians, nurses, claims managers, politicians, union leadership, and anyone else with the desire to implement enduring improvement.

Catalog no. N10634, ISBN: 978-1-926692-90-6 April 2011, 6-1/8 x 9-1/4, 332 pp. Suggested Price: $99.95 / £63.99

Catalog no. K14522, ISBN: 978-1-4665-0442-4 May 2012, 6 x 9, 301 pp. Suggested Price: $29.95 / £19.99

Also available as an eBook

Also available as an eBook

The Organizational Alignment Handbook

Risk Management

A Catalyst for Performance Acceleration

Carl L. Pritchard, PMP

H. James Harrington and Frank Voehl Harrington Institute, Los Gatos, California, USA

The management skills your organization currently possesses might be effective today, but are they the skills needed to meet strategic objectives in the future? This book outlines a step-by-step approach for achieving organization-wide alignment of processes, applications, and systems, and to ensure acceptance of the results by all stakeholders. It includes examples of organizations implementing the strategies discussed as well as a review of the activities you need to follow to minimize the time it takes to reach current and future performance objectives.

8

Out of the Present Crisis

Catalog no. K13579, ISBN: 978-1-4398-7732-6 November 2011, 6-1/8 x 9-1/4, 282 pp. Suggested Price: $52.95 / £33.99 Also available as an eBook

The Organizational Master Plan Handbook A Catalyst for Performance Planning and Results H. James Harrington and Frank Voehl Harrington Institute, Los Gatos, California, USA

Concepts and Guidance, Fourth Edition ESI International, Arlington, Virginia, USA

This comprehensive fourth edition views risk in light of current information, while remaining grounded in the history of risk practice. Updated to reflect the Project Management Institute’s PMBOK® Guide, Fourth Edition, this edition emphasizes greater clarity on risk practice from a pragmatic perspective. It is an encyclopedia of risk management tools, practices, and protocols. The book’s 35 tool-packed chapters cover the latest perspectives, focusing on a systematic approach to risk management. The author highlights specific techniques to enhance organizational risk identification, assessment, and management, all within the project and program environments. Catalog no. N10272, ISBN: 978-1-890367-55-8 February 2010, 6 x 9, 448 pp., Soft Cover Suggested Price: $58.95 / £57.99

Safety Management A Comprehensive Approach to Developing a Sustainable System Chitram Lutchman, Rohanie Maharaj, and Waddah Ghanem

Written for organizational leaders, planners, facilitators, and consultants, this book defines how the four different planning activities used to manage and improve an organization should be merged to maximize effectiveness. Stating that the four plans for organization improvement are the business plan, strategic business plan, strategic improvement plan, and operating plan, it defines each and explains how to link them together to reduce cost and cycle times. The text incorporates sufficient flexibility so readers can adapt and revise, based on changing business needs and marketplace opportunities.

Presenting knowledge garnered from years of frontline experience in safe work practices in the oil and gas, construction, and agricultural industries, this book provides a practical approach to transitioning an organization from ordinary safety performance to world class safety performance. The text introduces learning from events, contractor safety management, and frontline supervisors’ leadership development as key elements for enhancing safety performance. Leveraging excellent work done by businesses and safety professionals globally, this book provides a simple, easy-to-follow roadmap for improving the safety performance of an organization in a sustained manner.

Catalog no. K13684, ISBN: 978-1-4398-7877-4 February 2012, 6-1/8 x 9-1/4, 275 pp. Suggested Price: $49.95 / £31.99

Catalog no. K12904, ISBN: 978-1-4398-6261-2 March 2012, 6-1/8 x 9-1/4, 500 pp. Suggested Price: $99.95 / £63.99

Also available as an eBook

Also available as an eBook

www.crcpress.com • e-mail: orders@crcpress.com • 1-800-634-7064 • 1-561-994-0555 • +44 (0) 1235 400 524


Upgrading the Crystal Ball for Business Insight

Sports Finance and Management Real Estate, Entertainment, and the Remaking of the Business Jason A. Winfree and Mark S. Rosentraub

Five Reasons Why Forecasting Must Replace Predicting and How to Make the Change Jeffrey C. Bauer

University of Michigan, Ann Arbor, USA

Independent Health Futurist and Medical Economist, Chicago, Illinois, USA

This definitive text on sports management and finance focuses on how the modern sports team has evolved. Addressing the fact that the twenty-first century sports team has turned to a real estate development, media, and entertainment corporation, this book focuses on the how and why of the change, rather than traditional finance topics such as borrowing money, ticket pricing, and player compensation. It includes an assessment of ownership structures and discusses real estate development, facility designs, and their fit into urban centers.

This book offers a practical alternative to the everyday predictive models that have failed to prepare decision-makers for today’s economic problems. Rather than telling readers how to prepare for the future, it offers readers tools to evaluate and influence their own futures. The text describes key concepts concisely and clearly, including practical examples. The concepts discussed in the chapters can help business executives to avoid problems from the past as they look into the future.

Figure slides are available upon qualified course adoption

Catalog no. K15302, ISBN: 978-1-4665-5403-0 May 2013, 6 x 9, 225 pp., Soft Cover Suggested Price: $39.95 / £29.99

Catalog no. K11982, ISBN: 978-1-4398-4471-7 August 2011, 6-1/8 x 9-1/4, 499 pp. Suggested Price: $72.95 / £46.99

Business Management

Textbook

Also available as an eBook

Also available as an eBook

Utilizing the 3Ms of Process Improvement

Strategy and Business Process Management Techniques for Improving Execution, Adaptability, and Consistency

A Step-by-Step Guide to Better Outcomes Leading to Performance Excellence Richard Morrow Director, Healthcare Performance Partners, Chicago, Illinois, USA

Carl F. Lehmann BPMethods LLC, Duxbury, Massachusetts, USA

This book prepares readers to master an IT and managerial discipline quickly gaining momentum—Business Process Management (BPM). It defines the planning framework and managerial mindset needed to craft and drive highly effective business process improvement projects and continuous improvement programs. Readers will learn the techniques used by industry leaders to formulate and execute business strategy that adapts organizational behavior, business processes, and information technology as a dynamic system designed to assure consistent performance. Catalog no. K14106, ISBN: 978-1-4398-9023-3 March 2012, 6-1/8 x 9-1/4, 295 pp. Suggested Price: $69.95 / £44.99

Leading change in the right direction and sustaining change is extremely difficult without relevant measures and management of those measures. Providing a leadership and management guide to achieving objectives, this book details how to use the 3Ms (Measure, Manage to Measure, Make-it-Easy) of change leadership. It includes case studies from the aviation and manufacturing industries as well as forms to facilitate implementation. The author describes a culture change method based on changing behaviors. Catalog no. K14239, ISBN: 978-1-4398-9560-3 June 2012, 7 x 10, 322 pp., Soft Cover Suggested Price: $59.95 / £38.99 Also available as an eBook

Also available as an eBook

System Management Planning, Enterprise Identity, and Deployment, Second Edition

Web-Based and Traditional Outsourcing Vivek Sharma, K.S. Rajasekaran, and Varun Sharma Infosys Technologies Ltd., Bangalore, India

Jeffrey O. Grady

Series: Infosys Press

JOG System Engineering, Inc., San Diego, California, USA

This second edition of a bestseller, System Management: Planning, Enterprise Identity, and Deployment demonstrates how to make systems development work for any organization. Updated with new chapters, new examples, and new figures, it discusses the optimum marriage between specific program planning and a company’s generic identity. The author focuses on the management aspects of the functional departments and programs and highlights the areas that must be improved in order to implement outstanding systems capability.

Project execution is often outsourced to external organizations possessing specialized expertise in planning, allocating resources, and completing projects faster than the project owner can. Written by a team of authors from the world’s largest software outsourcer, this book explains how to: buy and sell outsourcing services, find the right outsourcing partner, effectively execute projects, and benefit from past project experience. It discusses how to leverage the web to manage and deploy geographically dispersed people, resources, and competencies. It includes two web-based business models and covers outsourced project management.

Catalog no. K11061, ISBN: 978-1-4398-2013-1 May 2010, 6-1/8 x 9-1/4, 628 pp. Suggested Price: $129.95 / £83.00

Catalog no. K10526, ISBN: 978-1-4398-1055-2 December 2011, 6-1/8 x 9-1/4, 448 pp. Suggested Price: $62.95 / £40.99

Also available as an eBook

Also available as an eBook

Series: Systems Engineering

For more information and a complete list of titles, visit us at www.crcpress.com

9


Customer Relationship Management / Finance & Investing 10

World ESCO Outlook

Finance Policy for Renewable Energy and Environmental Sustainability

Pierre Langlois and Shirley J. Hansen

Michael Curley

Consultant, Gig Harbor, Washington, USA

Johns Hopkins University, Baltimore, Maryland, USA

As country after country around the world embraces the idea of self-funding energy efficiency, an energy performance contracting (EPC) model emerges and then changes to meet local needs. This book captures this rapidly changing landscape and offers valuable insights into this fascinating industry. The authors bring together the best of in-country experts from nearly 60 countries to share their insights as to what makes EPC successful in their specific environments. In telling their story, they also reveal exciting new overseas market opportunities.

This book explains how environmental projects and improvements are achieved through the imposition of regulations, on the one hand, and financial incentives on the other. It discusses how those incentives can be organized to achieve the greatest environmental benefits at the lowest possible cost to the public. The book presents the best environmental finance policies to bear on the financing of alternative energy projects so that the ultimate cost of delivered power will decline. It also examines the challenges of the next generation of environmental programs.

Catalog no. N10597, ISBN: 978-1-4665-5814-4 July 2012, 6 x 9, 200 pp. Suggested Price: $129.95 / £82.00

Catalog no. K14202, ISBN: 978-1-4398-9419-4 June 2013, 6-1/8 x 9-1/4, 384 pp. Suggested Price: $129.95 / £82.00 Also available as an eBook

Customer Relationship Management Machine-to-Machine Marketing (M3) via Anonymous Advertising Apps Anywhere Anytime (A5) Jesus Mena

Financial Crimes A Threat to Global Security Edited by

Maximillian Edelbacher, Peter C. Kratcoski, and Michael Theil

Triangular Marketing, El Paso, Texas, USA

Series: Advances in Police Theory and Practice

This book examines the technologies, software, networks, mechanisms, techniques, and solution providers that are shaping the next generation of mobile advertising. Discussing the interactive environments that comprise the web, it explains how to deploy Machine-to-Machine Marketing (M3) and Anonymous Advertising Apps Anywhere Anytime (A5). With coverage that touches on data mining, the web, social media, marketing, and mobile communications, the book’s case studies illustrate M3 and A5 implementations at JP Morgan Chase, Hyundai, Dunkin’ Donuts, New York Life, Twitter, Best Buy, JetBlue, IKEA, Urban Outfitters, JC Penney, Sony, eHarmony, and NASCAR.

Organized crime, white-collar crime, and corruption must be addressed if true financial reform is to be achieved. Drawn from the 23rd Annual Meeting of the Academic Council on the United Nations System held in Vienna, this book explores the major themes discussed at this symposium. It examines changing concepts in security and the expansion of the role of the security council of the UN. Expert contributors reveal methods to identify certain types of behavior and criminals and efforts to combat illegal activity. They also investigate alternative approaches to preventing another worldwide financial disaster.

Catalog no. K13871, ISBN: 978-1-4398-8191-0 May 2012, 6-1/8 x 9-1/4, 436 pp., Soft Cover Suggested Price: $69.95 / £44.99

Catalog no. K13172, ISBN: 978-1-4398-6922-2 June 2012, 6-1/8 x 9-1/4, 447 pp. Suggested Price: $129.95 / £82.00 Also available as an eBook

Also available as an eBook

Textbook

Revenue Assurance Expert Opinions for Communications Providers Eric Priezkalns Revenue Protect Limited, UK

Drawing on the expertise of some of the leading minds in RA, this book supplies high-powered ideas and techniques for the effective management, planning, strategy formulation, and measurement of RA performance. Presented as a series of articles on current and emerging topics of interest, it provides extensive and multi-faceted guidance to help readers move up the scale from basic checks to optimizing performance. Complete with real-world tips and case examples, it facilitates the understanding to determine the most effective and efficient methods to achieve and maintain healthy revenue streams.

Financial Investigation and Forensic Accounting Third Edition George A. Manning, Ph.D, CFE, EA Consultant-Enrolled IRS Agent (Retired), Campbellton, Florida, USA

Supplying a complete examination of the methods and legal considerations involved in the detection and prosecution of economic crimes, this book examines different types of offenses with a financial element. It explores offshore activities and the means criminals use to hide their ill-gotten gains and provides a thorough review of evidentiary rules as well as the protocol involved in search warrants. It examines two modalities used to prove financial crime and presents an example scenario based on real-life incidents. A solutions manual and figure slides are available upon qualifying course adoption

Catalog no. K12358, ISBN: 978-1-4398-5150-0 March 2011, 6-1/8 x 9-1/4, 373 pp. Suggested Price: $83.95 / £52.99

Catalog no. K11229, ISBN: 978-1-4398-2566-2 December 2010, 7 x 10, 792 pp. Suggested Price: $139.95 / £89.00

Also available as an eBook

Also available as an eBook

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Textbook

Introduction to Financial Models for Management and Planning James R. Morris and John P. Daley

Tools, Techniques, Checklists and Case Studies Edited by

David Edward Marcinko and Hope Rachel Hetico

University of Colorado, Denver, USA

Institute of Medical Business Advisors, Norcross, Georgia, USA

This text provides graduate-level instruction on the development of models for financial management and planning. By working through the problems and models in this text, readers will learn how computer-based models should be structured to analyze a firm’s investment and financing. The authors emphasize modeling problems related to financial management, firm valuation, forecasting, and security pricing. Monte Carlo simulation is emphasized and access to the Monte Carlo simulation software @Risk is included with the text. An instructor’s manual is available upon qualifying course adoption

Catalog no. C0542, ISBN: 978-1-4200-9054-3 April 2009, 6-1/8 x 9-1/4, 754 pp. Suggested Price: $99.95 / £54.99

Drawing on case studies from healthcare financial management, this book integrates prose, managerial applications, and regulatory policies and perspectives with real-world case studies, models, checklists, and reports as well as charts, tables, and diagrams. The book covers topics such as financial features of electronic medical records, financial, and clinical features of hospital information systems. It also discusses the financial future of mental health programs in addition to discussing hospital revenue enhancements. Catalog no. K15524, ISBN: 978-1-4665-5873-1 April 2013, 7 x 10, 400 pp. Suggested Price: $69.95 / £44.99 Also available as an eBook

Health Care Will Not Reform Itself

Money Laundering A Guide for Criminal Investigators, Third Edition John Madinger

A User’s Guide to Refocusing and Reforming American Health Care George C. Halvorson

Honolulu, Hawaii, USA

Kaiser Permanente, Oakland, California, USA

Now in its third edition, this bestselling reference covers the basics of finding illgotten gains, linking them to an individual, and seizing them. Topics discussed include important court decisions and changes in federal law since the second edition, new trends in crime and terrorism financing, the rise of money laundering in connecting with major frauds, including the Bernie Madoff case, and law and policy shifts related to terrorism and financing since the Obama administration. The book also discusses new methods for financial intelligence and the filing of Suspicious Activity Reports.

Written by a leading authority in the industry, this book provides a primer on the American health care system. Using easy-to-understand language supplemented by insightful anecdotes and examples, the author cuts through the thicket of health care reform rhetoric to offer a step-by-step blueprint for achieving real improvements in health care delivery, as well as putting curbs on growing health care costs. He explains how health insurance works in the U.S. compared with the rest of the world and outlines the barriers to American reform.

Catalog no. K13169, ISBN: 978-1-4398-6912-3 December 2011, 8-1/2 x 11, 430 pp. Suggested Price: $104.95 / £66.99

Catalog no. K10830, ISBN: 978-1-4398-1614-1 May 2009, 6 x 9, 184 pp. Suggested Price: $34.95 / £21.99 Also available as an eBook

Technical Analysis of Stock Trends Tenth Edition

Healthcare at a Turning Point

Robert D. Edwards John Magee Consultant, Chicago, Illinois, USA

A Roadmap for Change

W.H.C. Bassetti

Rita E. Numerof and Michael Abrams

Golden Gate University, San Francisco, USA

Numerof and Associates, St. Louis, Missouri, USA

This new edition of a bestseller provides long- and short-term stock trend analysis enabling investors to make smart trading decisions. It presents reversal patterns, consolidation formations, trends and channels, technical analysis of commodity charts, and advances in investment technology. It covers stock selection, charting, trend recognition tools, balancing and diversifying a stock portfolio, application of capital, and risk management. This edition offers more illustrative patterns and charts, including modifiable online charts, expanded material on pragmatic portfolio, and a simpler and more powerful alternative to Dow Theory.

This book provides a market-based approach to addressing the “ills” of the current healthcare system. To provide context, it briefly highlights and puts in perspective the historical events that led to the current challenges. It presents a clear vision of a viable, market-based healthcare system that produces better health outcomes at lower costs and discusses recommendations to realize that vision for the major industry sectors impacted by the healthcare debate. The book provides readers with concrete recommendation for each sector of the healthcare industry and includes case studies to illustrate key points.

Catalog no. K14297, ISBN: 978-1-4398-9818-5 January 2013, 7 x 10, 638 pp. Suggested Price: $99.95 / £63.99

Catalog no. K15942, ISBN: 978-1-4665-6152-6 August 2012, 6-1/8 x 9-1/4, 276 pp. Suggested Price: $39.95 / £25.99

Also available as an eBook

Also available as an eBook

For more information and a complete list of titles, visit us at www.crcpress.com

Finance & Investing / Healthcare Administration & Policy

Financial Management Strategies for Hospitals and Healthcare Organizations

11


Healthcare Administration & Policy / Healthcare Financial Management & Leadership 12

The Case Management Workbook Healthcare Beyond Reform Doing It Right for Half the Cost Joe Flower

Defining the Role of Physicians, Nurses and Case Managers Cherilyn G. Murer, Michael A. Murer, and Lyndean L. Brick

CEO, The Change Project, Inc.

Murer Consultants, Inc., Joliet, Illinois, USA

Along with being the biggest sector of the U.S. economy, healthcare is also the most dysfunctional. This book presents a compelling vision of how healthcare can work better and how we can get there with the current resources. Providing a comprehensive, positive, and intriguing vision of the future, this book explains how healthcare providers can reposition their organizations to thrive regardless of what the government does in regards to policy. It also outlines how employers can save money by changing the way they provide healthcare to their employees.

Case management has become one of the most effective means by which a continuum of care functions effectively and efficiently. A complete examination of the application of continuum of care, this workbook defines the roles of the case management team and provides an overview of key post acute venues of care. It supplies an overview of the process, its structure, and the responsibility of each member of the team. The text includes a plan of action for designing an effective case management program as well as exam questions for training purposes.

Catalog no. K14828, ISBN: 978-1-4665-1121-7 April 2012, 6 x 9, 296 pp. Suggested Price: $29.95 / £19.99 Also available as an eBook

Hospitals & Health Care Organizations Management Strategies, Operational Techniques, Tools, Templates, and Case Studies Edited by

David Edward Marcinko and Hope Rachel Hetico Institute of Medical Business Advisors, Norcross, Georgia, USA

This book addresses decreasing revenues, increasing costs, and growing consumer expectations in today’s health care market. Offering practical experience and applied operating vision, the authors integrate Lean managerial applications and regulatory perspectives with real-world case studies, models, reports, charts, tables, diagrams, and sample contracts. The result is an integration of post PP-ACA market competition insight with Lean management and operational strategies. Coverage includes hard-to-find topics such as hospital inventory management, capital formation, and revenue cycle enhancement. Catalog no. K13750, ISBN: 978-1-4398-7990-0 July 2012, 7 x 10, 413 pp. Suggested Price: $69.95 / £44.99

Catalog no. K11371, ISBN: 978-1-4398-2777-2 March 2011, 6-1/8 x 9-1/4, 138 pp., Soft Cover Suggested Price: $62.95 / £40.99

Understanding Health Care Reform Bridging the Gap Between Myth and Reality Arthur M. Feldman, MD, PhD Executive Dean, Temple University School of Medicine, Philadelphia, Pennsylvania, USA

This book provides readers with an understanding of the strengths and weaknesses of the U.S. health care reform legislation. It explains how doctors, patients, and families can determine the success or failure of the legislation over time and proposes an accounting of steps that elected representatives can take in order to improve the bill. The text cuts through the political rhetoric to focus on the core issue: what we need to do to preserve our ability to provide the best possible care for our patients regardless of their financial means. Catalog no. K13721, ISBN: 978-1-4398-7948-1 December 2011, 6 x 9, 222 pp. Suggested Price: $41.95 / £26.99 Also available as an eBook

Also available as an eBook

Physician Alignment Constructing Viable Roadmaps for the Future George Mayzell, MD, MBA, FACP and William R. Breen, Jr.

Cost-Based, Charge-Based, and Contractual Payment Systems Duane C. Abbey

Methodist LeBonheur Healthcare, Memphis, Tennessee, USA

Abbey & Abbey Consultants, Inc., Ames, Iowa, USA

Through healthcare reform, payment modifications, transparency, and a renewed focus on value, the healthcare industry is changing its organizational structure to one of a system-of-care model. This restructuring and subsequent alignment of information represents many opportunities and risks for physicians, hospitals, and other healthcare providers. Discussing all of the relevant issues involved, this book looks at various ways that physicians and hospitals can create systems that will survive and thrive through the important changes facing healthcare today.

This fourth book in the Healthcare Payment System series, compares cost-based systems, charge-based payment approaches, and contractually based payment processes with fee-schedule payment systems and prospective payment systems. Supplying an understanding of the different types of healthcare providers, it covers the basics of cost-based, charge-based, and contractual payment systems. The book illustrates essential concepts with a series of case studies—making it ideal for anyone interested in learning more about the specific systems and processes used to make payment for healthcare services.

Catalog no. K14540, ISBN: 978-1-4665-0476-9 December 2012, 6-1/8 x 9-1/4, 146 pp. Suggested Price: $49.95 / £31.99 Also available as an eBook

Catalog no. K13380, ISBN: 978-1-4398-7299-4 August 2012, 7 x 10, 181 pp., Soft Cover Suggested Price: $59.95 / £38.99

www.crcpress.com • e-mail: orders@crcpress.com • 1-800-634-7064 • 1-561-994-0555 • +44 (0) 1235 400 524


Decision Making and Action

Handling the Medical Claim

Robert W. Proctor, Shimon Y. Nof, and Yuehwern Yih

An 8-Step Guide on “How To” Correct and Resolve Claim Issues

Purdue University, West Lafayette, Indiana, USA

Catherine Cochran

Edited by

Series: Industrial and Systems Engineering

Billing Specialist, McLoud, Oklahoma, USA

This book brings together an interdisciplinary group of experts to provide increased understanding of the ways in which cultural differences may influence decision making and action. It brings together current knowledge about decision processes, culture and cognition, design of products and interfaces for human interaction with machines, and organizational processes culled from a wide variety of sources and puts them into one comprehensive resource. It examines how to design systems used by individuals from different cultures and accommodate the varied backgrounds that affect the users’ decisions and actions.

Packed with forms, charts, and illustrative examples, this book supplies step-bystep guidance for practice administrators and managers on how to bill and collect on claims for services provided in a physicians’ office. It covers the CMS-1500 claim form, obtaining patient and insured information, submission of claims, accounts receivable, and collections. The book provides an understanding of the entire process to help you address issues before they become problems.

Catalog no. K12081, ISBN: 978-1-4398-4646-9 October 2011, 6-1/8 x 9-1/4, 344 pp. Suggested Price: $104.95 / £66.99

Catalog no. K12641, ISBN: 978-1-4398-5624-6 September 2012, 8-1/2 x 11, 239 pp., Soft Cover Suggested Price: $49.95 / £31.99

Also available as an eBook

Healthcare Delivery in the U.S.A. Electronic Health Record

An Introduction, Second Edition

A Systems Analysis of the Medications Domain

Margaret F. Schulte, DBA Healthcare Consultant, Healthcare Information & Management Systems Society, Ottawa, Ohio, USA

Alexander Scarlat, MD

With a focus on healthcare management, the second edition of this popular reference addresses financing, organizational structures, continuum of care providers, access to healthcare, and quality initiatives. It covers legal and regulatory issues, workforce, and the drivers and barriers that shape healthcare delivery. This edition provides updated case studies as well as a discussion of new legislation and initiatives such as Accountable Care Organizations and physician reimbursement cuts. The author explains how current market conditions are driving new organizational structures, such as the increase in mergers and acquisitions activity.

Chief Quality Officer / Chief Medical Information Officer

This book introduces the tools and methodology of Structured Systems Analysis as well as the nuances of the Medications domain. It applies structured systems analysis methodology and tools to electronic prescription, computerized physician order entry, drug dispensation, medication administration, and clinical decision support. Providing a comprehensive view of the EHR/EMR, the text covers user interface considerations, reporting requirements, and standards and vocabularies for meaningful use. Assuming no previous clinical and/or informatics knowledge, the author uses accessible language and includes over 170 figures and 100 review questions with answers. Catalog no. K13669, ISBN: 978-1-4398-7852-1 March 2012, 8-1/2 x 11, 399 pp. Suggested Price: $129.95 / £82.00

Catalog no. K13610, ISBN: 978-1-4398-7794-4 December 2012, 7 x 10, 304 pp., Soft Cover Suggested Price: $49.95 / £31.99

Also available as an eBook

Handbook of Medical Tourism Program Development Developing Globally Integrated Health Systems Maria K. Todd The Mercury Healthcare Companies, Denver, Colorado, USA

Explaining how to develop a patient-centered medical tourism program, this is the ideal guide for any hospital, clinic, hotel, spa, or ancillary facility wishing to become a medical tourism provider. From high-cost surgery and transplants to preventive wellness checkups, spa retreats, and outcomes measurement, this book covers the gamut of related issues. Sharing time-tested insights, it highlights common pitfalls when working with U.S. and international health insurance companies, case managers, professional facilitators, and multinational employers. It also includes access to additional resources on the book’s website. Catalog no. K10673, ISBN: 978-1-4398-1314-0 December 2011, 7 x 10, 255 pp., Soft Cover Suggested Price: $104.95 / £69.99

Healthcare Informatics Improving Efficiency and Productivity Edited by

Stephan P. Kudyba New Jersey Institute of Technology, Newark, USA

Incorporating information technologies and information management, this work describes evolving areas of efficiency in the healthcare industry due to healthcare informatics enhancements. The book begins with an overview of the shift into new healthcare system structures through the utilization of information technology/systems and the creation of software platforms. It then discusses innovative information systems and their functionality, business intelligence in healthcare, and the use of advanced analytics and information management. The book also examines evolving trends in healthcare, including potential gains through data and information management. Catalog no. K10489, ISBN: 978-1-4398-0978-5 April 2010, 6-1/8 x 9-1/4, 279 pp. Suggested Price: $79.95 / £52.99 Also available as an eBook

For more information and a complete list of titles, visit us at www.crcpress.com

Healthcare Financial Management & Leadership

Cultural Factors in Systems Design

13


Managed Health Care in the New Millennium Hospital Reimbursement

Healthcare Financial Management & Leadership 14

Concepts and Principles Kyle Herbert

Innovative Financial Modeling for the 21st Century David I. Samuels

Palmetto Health, Columbia, South Carolina, USA

President, EthiCare Breakthrough Solutions/EthiCare Revenue Cycle Management Inc., Las Vegas, Nevada, USA

Demystifying the technical aspects of reimbursement, this book illustrates the complexities of the hospital revenue cycle and details the Medicare and Medicaid financial models. It addresses the Medicaid reimbursement methodology, the formulation of the Medicare blend rate, the computation of both DSH and IME, as well as other third-party payers. Covering the range of services and procedures for which a hospital can receive reimbursement, this book examines governmental cost reporting and walks readers through the creation of a mock Medicare cost report for a hospital.

Thoroughly exploring how capitation has evolved domestically and internationally in recent years, this book discusses actuarial assumptions and the difficulties in payers’ transitions from community-based underwriting to experience-based ratings. It explores what the future holds in the areas of clinical pathways and population-based risk assumption tools and approaches. It covers what happens when the underlying actuarial and risk assumptions are ignored or trivialized. The author also discusses the challenges capitation-based pricing faces from an international perspective, including Latin America and the Caribbean.

Catalog no. K14330, ISBN: 978-1-4398-9894-9 June 2012, 7 x 10, 272 pp. Suggested Price: $69.95 / £44.99

Catalog no. K11866, ISBN: 978-1-4398-4030-6 December 2011, 6 x 9, 306 pp. Suggested Price: $62.95 / £40.99

Also available as an eBook

Impact of Healthcare Informatics on Quality of Patient Care & Health Services

Medical Practice Business Plan Workbook

Divya Srinivasan

Peter D. Lucash

George Mason University, Arlington, Virginia, USA

Third Edition Founder and CEO, Digital CPE, LLC, Charleston, South Carolina, USA

Highlighting the state of emerging Healthcare Information Technology (HIT) and Electronic Medical Records (EMR) system in the US, this book discusses the direct and indirect impact on patients. It addresses issues related to communication barriers, medical errors, and patient care, such as quality of service and time spent. It also looks at indirectly related concerns including HIT-bioterrorism, funding, information exchange, and policies linking healthcare organizations for increased efficiency. The author offers case studies and empirical analyses, along with extensive interviews with industry leaders.

Updated to reflect healthcare reform and the growing trend among physicians to become more involved with the business of healthcare, this workbook explains how to develop a thorough business plan. Part one details the questions a plan should answer and explains how to determine what resources are needed. The second part covers processes, competitor analysis, and financials. The final section covers implementation. Sticking to the workbook will help ensure your plan covers what is needed in the complex and ever-evolving medical environment.

Catalog no. K14545, ISBN: 978-1-4665-0487-5 March 2013, 7 x 10, 144 pp., Soft Cover Suggested Price: $59.95 / £38.99

Catalog no. K12578, ISBN: 978-1-4398-5531-7 October 2011, 7 x 10, 125 pp., Soft Cover Suggested Price: $83.95 / £52.99

Also available as an eBook

Information and Communication Technologies in Healthcare Stephan Jones and Frank M. Groom

Medical Tourism Facilitator’s Handbook

Ball State University, Muncie, Indiana, USA

Maria K. Todd

Edited by

Demonstrating how improvements in information systems can lead to improved patient care, this book explains how to create a holistic medical records system as a core component to addressing the issues affecting the U.S. healthcare system. Examining the impact of our aging population on healthcare, it describes the range of systems that support key segments of the industry, including: hospitals, physicians, imaging, and nursing. It considers patient records, the physician’s office, home-monitoring networks, the recording and information submitting process, and hospice/nursing home use. Catalog no. K12507, ISBN: 978-1-4398-5413-6 November 2011, 6-1/8 x 9-1/4, 264 pp. Suggested Price: $83.95 / £52.99 Also available as an eBook

The Mercury Healthcare Companies, Denver, Colorado, USA

Addressing the issues likely to emerge as clients travel to obtain health services, this is a must-have resource of hard-to-find tools, checklists, terminology, and helpful information. It provides a detailed and empathic understanding of patient needs and expectations and covers the range of scenarios that can occur. It explains where to find answers to immigration concerns, confidentiality/ privacy issues, and unanticipated care in transit in the event of complications or missed connections. It also includes access to helpful worksheets and reference material online. Catalog no. K10651, ISBN: 978-1-4398-1283-9 November 2011, 7 x 10, 180 pp. Suggested Price: $62.95 / £40.99

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Best Practices of Healthcare Revenue Cycle Management

The Practical Guide to HIPAA Privacy and Security Compliance Kevin Beaver Principle Logic, Acworth, Georgia, USA

Rebecca Herold

David Hammer Mckesson Revenue Cycle Solutions, Ft. Lauderdale, Florida, USA

Rebecca Herold, LLC, Van Meter, Iowa, USA

This book tells the complete story of healthcare revenue cycle management. Designed to improve the efficiency of managers, the book is organized by functional areas to reflect the organization of most revenue cycles. In addition to first party interviews that define best practices and provide solutions to predictable but complex challenges, the author includes a wealth of relevant literature citations. He further augments the text with a glossary, information tables, flowcharts, organizational charts, sample policies, and sample position descriptions.

This book is a one-stop resource for HIPAA privacy and security advice that can immediately be applied to any organization’s unique situation. It defines what HIPAA is, what it requires, and what can be done to achieve and maintain compliance. It describes the HIPAA Privacy and Security Rules and compliance tasks in easy-to-understand language, focusing not on technical jargon, but on what organizations need to do to meet requirements. Anyone preparing an organization for HIPAA laws will receive expert guidance on requirements and other commonly-discussed topics.

Catalog no. PP1360, ISBN: 978-1-4200-9136-6 May 2013, 7 x 10, 475 pp. Suggested Price: $99.95 / £63.99

Catalog no. AU1953, ISBN: 978-0-8493-1953-2 November 2003, 6-1/8 x 9-1/4, 496 pp. Suggested Price: $125.95 / £79.99 Also available as an eBook

Performance-Based Medicine Creating the High Performance Network to Optimize Managed Care Relationships

Prospective Payment Systems Duane C. Abbey Abbey & Abbey Consultants, Inc., Ames, Iowa, USA

William J. De Marco, MA, CMC DeMarco & Associates, Rockford, Illinois, USA

This book guides readers through the maze of definitions and discussions related to value-based purchasing, healthcare delivery, and pricing. It tackles the question of how hospitals, HMOs, physician groups, and employers can arrive at an optimized reimbursement cost and coverage access decision that is attractive to consumers yet fulfills the need for a working margin. Focusing on key issues of organizational structure, management, and measuring the outcomes of quality, the book explores options for reengineering the healthcare delivery system. Catalog no. K10654, ISBN: 978-1-4398-1288-4 December 2011, 6 x 9, 294 pp. Suggested Price: $72.95 / £46.99

This book examines the various types of prospective payment systems (PPS) used by healthcare providers and third-party payers. It considers the many variations of payment for hospital inpatient and outpatient services, skilled nursing facilities, home health agencies, long-term hospital care, and rehabilitation facilities. The book describes the anatomy of PPS, including cost reports, adjudication features and processes, relative weights, and payment processes. It outlines the features and documentation requirements for Medicare Severity Diagnosis Related Groups, Medicare Ambulatory Payment Classifications, Medicare HHPPS, Medicare Skilled Nursing Resource Utilization Groups, and private third-party payers. Catalog no. K13381, ISBN: 978-1-4398-7301-4 February 2012, 7 x 10, 219 pp., Soft Cover Suggested Price: $59.95 / £38.99

The Healthcare Financial Management & Budgeting Toolkit Second Edition

Physician Integration & Alignment IPA, PHO, ACOs, and Beyond Maria K. Todd The Mercury Healthcare Companies, Denver, Colorado, USA

An insightful look at physician integration in today’s healthcare market, this book draws on the author’s expertise in the field to address those factors relevant to physician integration. She examines topics such as physician reimbursement not keeping pace, declining margins, physician shortages, physician hospital competition, rising practice investment requirements, the return to capitation as a payment mechanism, and changes in physician relationships with health systems. Outlining common characteristics of integrated groups and various organizational structures, the author discusses how to avoid mistakes and provides suggestions from successfully integrated practices. Catalog no. K10664, ISBN: 978-1-4398-1308-9 November 2012, 6-1/8 x 9-1/4, 264 pp. Suggested Price: $79.95 / £49.99

Edited by

David I. Samuels President, EthiCare Breakthrough Solutions/EthiCare Revenue Cycle Management Inc., Las Vegas, Nevada, USA

Not only do nurse managers, physicians, and other caregivers provide care to their patients, they must also understand financial management and budgeting. The second edition of this popular reference makes financial management and budgeting understandable for healthcare workers. Explaining the concepts of healthcare financial management instead of pure mathematical models, the book details each element of the financial statement, including its purpose and impact on the financial health of an organization. It examines budgeting and forecasting practices and includes spreadsheet templates and exercises to help readers work through the text. Catalog no. K15165, ISBN: 978-1-4665-5120-6 June 2013, 8-1/2 x 11, 325 pp., Soft Cover Suggested Price: $79.95 / £49.99 Also available as an eBook

For more information and a complete list of titles, visit us at www.crcpress.com

Healthcare Financial Management & Leadership

No Money - No Mission

15


Healthcare Financial Management & Leadership / Healthcate Process Improvement 16

Getting to Standard Work in Health Care The Next Generation of Healthcare Delivery Michael A. Murer

Using TWI to Create a Foundation for Quality Care Patrick Graupp TWI Institute, Liverpool, New York, USA

Martha Purrier

Murer Consultants, Inc., Joliet, Illinois, USA

Virginia Mason Medical Center, Seattle, Washington, USA

As healthcare in the U.S. continues to change, it is essential for all healthcare delivery entities to aggressively monitor the patterns of evolution in healthcare delivery. This book details implementation strategies to creatively respond to the existing problems, issues, and obstacles in delivering effective healthcare. It focuses on factual situations and case studies that demonstrate how healthcare delivery in the U.S. must evolve to its next watershed period. It examines the present status of healthcare delivery and then discusses key concepts of change for various clinical, regulatory, financial, and political areas.

Addressing the challenges involved with achieving standard work in health care, this book describes the Training Within Industry (TWI) Job Instruction method that has been used by Toyota in creating a strong foundation for standardization in their production practice. The text places this methodology squarely within the health care paradigm. Using examples, case studies, and terminology that all health care practitioners can understand, the authors show how this method can make all the difference in the delivery of quality health care while serving as a foundation for successful Lean practice in health care.

Catalog no. K10060, ISBN: 978-1-4398-0074-4 May 2013, 6 x 9, 275 pp. Suggested Price: $54.94 / £34.99

Catalog no. K13668, ISBN: 978-1-4398-7850-7 August 2012, 7 x 10, 223 pp., Soft Cover Suggested Price: $59.95 / £38.99 Also available as an eBook

The Physician Employment Contract Handbook, Second Edition: A Guide to Structuring Equitable Arrangements

Healthcare Hazard Control and Safety Management, Second Edition

Maria K. Todd

James T. Tweedy, M.S., CHCM, CHSP

The Mercury Healthcare Companies, Denver, Colorado, USA

Consultant, Helena, Alabama, USA

Revised and updated, the new edition of this popular reference provides sample physician employment contracts and explains how each contract works. It includes increased information on the latest managed care entities and a review of basic concepts in fraud and abuse, corporate practice of medicine, and antitrust concerns. The book discusses the various legal and compliance issues related to physician employment, such as anti-self referral and anti-kickback issues, and examines how to resolve disputes through arbitration or mediation. It also outlines the pros and cons of various partnership arrangements.

Surpassing the standard set by the bestselling first edition, this second edition provides expansive coverage for healthcare professionals serving in safety, occupational health, hazard materials management, quality improvement, and risk management positions. In addition to providing easily digested information, the author has constructed practical checklists and forms that can be readily put to use. Updates to the second edition include additional information on leadership, performance improvement, risk management, organizational culture, behavioral safety, root cause analysis, new OSHA and Joint Commission requirements, and regulatory changes.

Catalog no. K10674, ISBN: 978-1-4398-1316-4 February 2011, 6-1/8 x 9-1/4, 207 pp., Soft Cover Suggested Price: $93.95 / £59.99

Catalog no. SL3062, ISBN: 978-1-57444-306-6 June 2005, 7 x 10, 816 pp. Suggested Price: $157.95 / £101.00 Also available as an eBook

Developing a Poly-Chronic Care Network An Engineered, Community-Wide Approach to Disease Management Pierce Story, MPHM

Lean Leadership for Healthcare

Director of Concept Development Capacity Strategies, Inc.

Ronald G. Bercaw

Poly-chronic disease network is a concept in the management of cost, quality, access, and capacity for those with multiple chronic diseases. By combining existing engineering principles, technologies, and readily-available communal resources, the poly-chronic disease network can be designed and implemented in nearly any community. In addition to background information, the book covers the three core technologies in use today: health information exchanges, dynamic simulation, and home/virtual monitoring. It includes a how-to guide for setting up a PCDN and explains how this management system differs from an accountable care organization.

This book explains how to apply Lean improvement to clinical and non-clinical processes. Written by a sensei, it delivers valuable lessons learned over the years of providing improvements in the healthcare industry. The text covers the fundamentals of Lean and explains how to link a strategy of continuous improvement to create operational excellence. It also lays out a roadmap for starting your Lean improvement, discusses the leadership behaviors required for success, and describes how to mitigate the risk of failure when undergoing largescale change.

Catalog no. K15332, ISBN: 978-1-4665-5474-0 November 2012, 6 x 9, 296 pp. Suggested Price: $69.95 / £44.99

Catalog no. K15042, ISBN: 978-1-4665-1554-3 April 2013, 6 x 9, 250 pp., Soft Cover Suggested Price: $49.95 / £31.99

Also available as an eBook

Also available as an eBook

President, Breakthrough Horizons, LTD, Chardon, Ohio, USA

www.crcpress.com • e-mail: orders@crcpress.com • 1-800-634-7064 • 1-561-994-0555 • +44 (0) 1235 400 524


Lean-Led Hospital Design Naida Grunden Naida Grunden, L.L.C. - Medical Communications, Bellingham, Washington, USA

Charles Hagood

Process Improvement with Electronic Health Records A Stepwise Approach to Workflow and Process Management

President & Founder, Healthcare Performance Partners, Inc., Gallatin, Tennessee, USA

Margret Amatayakul

Lean-Led Hospital Design explains how hospitals can be built to increase patient safety and reduce wait times while eliminating waste, lowering costs, and easing some of healthcare’s most persistent problems. It supplies a simplified timeline of architectural planning—from start to finish—to guide readers through the various stages of the Lean design development philosophy, including Lean architectural design and Lean work design. It includes examples from real-world healthcare facility design and construction projects, as well as interviews with hospital leaders and architects.

Physicians and hospitals are receiving incentives to use electronic health records (EHRs) with little emphasis on workflow and process improvement by providers or vendors. As a result, many organizations end up with incomplete product specifications and poor adoption rates. This book introduces workflow and process mapping for healthcare improvement, especially when adopting health information technology (HIT). It addresses the need for workflow and process mapping in order to understand the unique requirements of HIT and EHR acquisition. It presents simple tools in a step-by-step process and includes examples of workflow and process improvement for HIT and EHR.

Catalog no. K15374, ISBN: 978-1-4665-5549-5 March 2012, 7 x 10, 318 pp. Suggested Price: $69.95 / £44.99

Margret\A Consulting, LLC, Schaumburg, Illinois, USA

Catalog no. K13328, ISBN: 978-1-4398-7233-8 May 2012, 8-1/2 x 11, 279 pp., Soft Cover Suggested Price: $69.95 / £44.99

The Definitive Guide to Emergency Department Operational Improvement Mapping Clinical Value Streams Thomas L. Jackson J. Michael Rona Consulting Group, LLC, Washington, USA Series: Lean Tools for Healthcare

Employing Lean Principles with Current ED Best Practices to Create the “No Wait” Department

Healthcate Process Improvement

Creating the Efficient Hospital of the Future

Jody Crane, MD, MBA Mary Washington Hospital, Fredericksburg, Virginia, USA

Hospitals are designed around specialized functions or departments, each with their own management, employees, and budget. Problems and waste occur when these departments interact or hand off patients between departments. Value Stream Mapping has been a popular tool to help hospital leaders see the entire picture across departmental boundaries. As part of the Lean Tools in Healthcare series, this user-friendly book is designed to improve the understanding of the Value Stream Map. The text contains key terms, healthcare examples, and howto-steps. Catalog no. K15189, ISBN: 978-1-4665-5184-8 April 2013, 7 x 10, 120 pp., Soft Cover Suggested Price: $29.95 / £19.99

Chuck Noon, PHD University of Tennessee, Knoxville, USA

The book combines applied management science and emergency department (ED) experience to present a model of how to improve your emergency department operations. After summarizing the current state of emergency medicine, it offers an in-depth presentation of Lean tools used in the ED along with basic and advanced flow principles grounded in queuing theory and the theory of constraints. It then explains how these concepts are applied in the emergency department and why they work, supported by a comprehensive case study in which Lean principles were used to transform an underperforming ED into a world-class operation.

Also available as an eBook

Catalog no. K10415, ISBN: 978-1-4398-0840-5 April 2011, 7 x 10, 353 pp., Soft Cover Suggested Price: $93.95 / £59.99

Preparing for Continuous Quality Improvement for Healthcare

Transforming Health Care

Sustainability through Functional Tree Structures Reza Ziaee and James S. Bologna

Virginia Mason Medical Center’s Pursuit of the Perfect Patient Experience Charles Kenney Virginia Mason Medical Center, Seattle, Washington, USA

Improvements made in a stable environment will last and have a significant influence on the productivity and quality of an entire healthcare organization. This book provides a detailed presentation of Functional Tree Structures (FTS) and the functional interrelationships and interactions within an organizational structure. Describing how to identify department’s functional deficits, shortcomings, and waste, it guides readers to select the best course of action for their organization. The text illustrates key concepts with examples, case studies, and flow charts.

A chronicle of one of the most unusual series of events in the history of medicine, this Shingo Prize winner tells the story of a group of clinicians, administrators, frontline workers, trustees, and leaders blessed with vision, courage, and a relentless determination to improve. It is the story of a medical center transformed. Ultimately, it is the story of a new and possibly better way to take on the challenges we face in the U.S. to provide quality medical care while controlling costs.

Catalog no. K16353, ISBN: 978-1-4665-6770-2 June 2013, 7 x 10, 250 pp., Soft Cover Suggested Price: $59.95 / £38.99

Catalog no. PP7375, ISBN: 978-1-56327-375-9 November 2010, 6 x 9, 248 pp. Suggested Price: $43.95 / £28.99

Also available as an eBook

Also available as an eBook

For more information and a complete list of titles, visit us at www.crcpress.com

17


Utilizing the 3Ms of Process Improvement in Healthcare A Roadmap to High Reliability Using Lean, Six Sigma, and Change Leadership Richard Morrow

A Practical Method for Eliminating Waste Cindy Jimmerson

Healthcate Process Improvement

Director, Healthcare Performance Partners, Elgin, Illinois, USA

Lean Healthcare West, Missoula, Montana, USA

Leading change in the right direction and sustaining that change is extremely difficult without managing the relevant measures, especially in today’s healthcare environment. This book details how to use the 3Ms (Measure, Manage to Measure, Make-it-Easy) of change leadership in healthcare. It includes healthcare case studies that illustrate the proper application of the 3Ms. Complete with forms and templates to make it easy for readers to apply the 3Ms, the book describes a culture change method that is based on changing behaviors.

Written by an expert in Lean principles, this book offers an easy-to-use problemsolving method that can be applied to every aspect of healthcare to identify, understand, and improve processes. Illustrated with numerous A3s in various stages of development, this practical, easy-to-use workbook explains how to extend the VSM philosophy to a more focused perspective. Exploring the value of the A3 problem-solving tool in healthcare, it demonstrates the simplicity and completeness of the A3 tool and its applications to regulatory documentation and the activities of daily work.

Catalog no. K14226, ISBN: 978-1-4398-9535-1 May 2012, 7 x 10, 320 pp., Soft Cover Suggested Price: $59.95 / £38.99 Also available as an eBook

50 Policies and Plans for Outpatient Services Carole Guinane Novant Health Inc., Charlotte, North Carolina, USA

Joseph Venturelli JPS Health Network, Fort Worth, Texas, USA

This book details 50 of the most commonly used policies and plans in freestanding ambulatory care centers. The policies and plans discussed meet the standards and regulations of Medicare, the Joint Commission, and AAAHC. Explaining when and how to use the plans and policies, the authors detail the procedures required, the goals of each policy, and who is responsible for implementing the policy. The accompanying CD includes plans and policies that can be customized to meet the needs of any organization.

18

A3 Problem Solving for Healthcare

Catalog no. K13115, ISBN: 978-1-4398-6842-3 December 2011, 8-1/2 x 11, 216 pp., Soft Cover Suggested Price: $104.95 / £66.99

5S for Healthcare Rona Consulting Group & Productivity Press J. Michael Rona Consulting Group, LLC, Washington, USA Edited by

Catalog no. PP7358, ISBN: 978-1-56327-358-2 June 2007, 8-1/2 x 11, 176 pp., Soft Cover Suggested Price: $65.95 / £41.99

Essentials for the Improvement of Healthcare Using Lean & Six Sigma D.H. Stamatis Contemporary Consultants, Ypsilanti, Michigan, USA

Using theories of Six Sigma and Lean methodology, this text presents solutions to fundamental problems in healthcare. It breaks the system down into three fundamental areas: primary care, hospitals, and managed care. The author identifies the four critical issues that affect healthcare as it relates to efficiency and cost. Using case studies, the book discusses the application of IT in healthcare as a tool of improvement, and explains how to select the best project for improvement. It also discusses ISO and the Malcolm Baldridge award. Catalog no. K12058, ISBN: 978-1-4398-4601-8 November 2010, 6 x 9, 463 pp. Suggested Price: $83.95 / £53.99

Healthcare Kaizen Engaging Front-Line Staff in Sustainable Continuous Improvements Mark Graban Chief Improvement Officer, KaiNexus, San Antonio, Texas, USA

Thomas L. Jackson

Joseph E. Swartz

Series: Lean Tools for Healthcare

Director of Business Transformation, Franciscan St. Francis Health

Based on Hiroyuki Hirano’s classic 5 Pillars of the Visual Workplace and modeled after the Shingo Prize-winning Shopfloor Series for Lean Manufacturers, this work adopts a reader-friendly format to impart all the information needed to understand and efficiently implement Lean methodology in a healthcare setting. Written by the principals involved with the Rona Consulting Group, who were responsible for the groundbreaking implementation of the Toyota Production System at the Virginia Mason Medical Center, it provides a wealth of examples along with step-by-step guidance on how to get an entire organization involved in the process.

This book focuses on daily continuous improvement, or kaizen, for healthcare professionals and organizations. It shares some mechanics for facilitating kaizen, but more importantly covers the management mindsets and philosophies required to make kaizen work effectively in a department or as an organizationwide program. All of the examples are real healthcare examples, with many color pictures and illustrations of kaizens. This book will be helpful to healthcare organizations that have embraced weeklong improvement events, but now want to move beyond just doing events into a more complete Lean management system.

Catalog no. K10196, ISBN: 978-1-4398-0350-9 December 2009, 7 x 10, 120 pp., Soft Cover Suggested Price: $33.95 / £16.99

Catalog no. K13378, ISBN: 978-1-4398-7296-3 June 2012, 8-1/2 x 11, 408 pp., Soft Cover Suggested Price: $59.95 / £38.99

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Carole Guinane, RN, MBA

Leading the Health Care Revolution Using the Toyota Production Systems

Novant Health Inc., Charlotte, North Carolina, USA

Lessons from the Frontline

Noreen Davis, RN, MPH

J. Michael Rona

CMS-Union, Monroe, North Carolina, USA

Rona Consulting Group, Mercer Island, Washington, USA

A valuable reference for those in the field of ambulatory patient care, this book explains how to create a world-class outpatient program. It provides a high-level overview of current opportunities, national quality programs, and challenges. The text details the governance, medical staff, and quality structures required to create, implement, and maintain a safe and efficient outpatient program. Introducing powerful techniques for infection control, medication management, risk prevention, and the elimination of medication errors, it outlines the courseware required by OSHA and other licensing and regulatory agencies.

Written by the former president of the Virginia Mason Medical Center, the book relies on the experience of an executive who has led a successful Lean transformation. He walks the reader through the steps needed to start the journey, as well as challenges encountered along the way. He also shows what it’s like to arrive at a place where safe and quality products and services are expected and achieved, where workers function at the height of their abilities and the cost side of the revenue equation dramatically drops.

Catalog no. K12304, ISBN: 978-1-4398-5060-2 June 2011, 6 x 9, 300 pp. Suggested Price: $83.95 / £52.99

Just-in-Time for Healthcare Thomas L. Jackson J. Michael Rona Consulting Group, LLC, WA, USA

Catalog no. K10009, ISBN: 978-1-4200-9967-6 May 2013, 6 x 9, 225 pp., Soft Cover Suggested Price: $49.95 / £31.99

Leading the Lean Healthcare Journey Driving Culture Change to Increase Value

Series: Lean Tools for Healthcare

Joan Wellman, Pat Hagan, and Howard Jeffries, MD

Part of the Lean Tools for Healthcare series, this user-friendly book is designed to improve understanding of just-in-time (JIT), a system for producing and delivering the right items to the right place at the right time in the right amounts. This text discusses why JIT is important for healthcare by explaining how it establishes a system of supplying service to the customer, patient, or healthcare provider at precisely the right time, in the correct amounts and without errors. Presented in practical terms, this book, through the use of margin assists, contains key terms and points, healthcare examples and how-to steps.

Blending case studies with theory, this book describes how the healthcare value proposition can be changed by reducing waste, variation, and complexity in healthcare. It reveals the leadership tenacity and culture change required to remove waste from healthcare processes and eliminate the root cause of soaring costs, poor quality and safety, and limited access. It provides practical, applicable advice alongside personal and organizational stories and case studies told by physician and administrative leaders, all students of the Toyota Production System.

Catalog no. K11699, ISBN: 978-1-4398-3745-0 May 2013, 7 x 10, 120 pp., Soft Cover Suggested Price: $28.95 / £18.99

Catalog no. K11406, ISBN: 978-1-4398-2865-6 December 2010, 6-1/8 x 9-1/4, 292 pp., Soft Cover Suggested Price: $65.95 / £41.99 Also available as an eBook

Lean Hospitals

Kaizen Workshops for Lean Healthcare

Improving Quality, Patient Safety, and Employee Engagement, Second Edition

Edited by

Mark Graban

Thomas L. Jackson

Chief Improvement Officer, KaiNexus, San Antonio, Texas, USA

J. Michael Rona Consulting Group, LLC, Washington, USA

Part of the Lean Tools for Healthcare series, this book describes exactly what a kaizen event is and details all the phases necessary for implementing continuous improvement practices in your healthcare organization. It walks readers through the steps of conducting an effective kaizen workshop—one that is well planned, well implemented, and well monitored. The information is presented in an easyto-assimilate format. Numerous illustrations reinforce the text and margin assists call your attention to key terms, healthcare examples, and how-to steps.

Building on the success of the Shingo Prize-winning first edition, Lean Hospitals, Second Edition explains how to use the Lean management system to improve safety, quality, access, and morale while reducing costs. Lean healthcare expert Mark Graban examines the challenges facing today’s health systems, including rising costs, falling reimbursement rates, employee retention, and patient safety. This edition includes new material on process audits, performance measures, employee suggestion management, and strategy deployment. It contains new and updated case studies as well as revised chapters on patient safety and medical errors.

Catalog no. K11931, ISBN: 978-1-4398-4152-5 August 2012, 7 x 10, 120 pp., Soft Cover Suggested Price: $28.95 / £18.99

Catalog no. K13243, ISBN: 978-1-4398-7043-3 November 2011, 7 x 10, 268 pp., Soft Cover Suggested Price: $52.95 / £33.99

Series: Lean Tools for Healthcare

For more information and a complete list of titles, visit us at www.crcpress.com

Healthcate Process Improvement

Improving Quality in Outpatient Services

19


Lean Thinking Your Way Through an EMR Implementation A Practitioner’s Guide to Planning and Executing a Successful Project Karthik Venkata Raman

Strategies for Continuous Innovation

Adventist HealthCare, Inc., Rockville, Maryland, USA

Dev Raheja

Alice M. Clewell

Healthcate Process Improvement 20

Safer Hospital Care

Lean thinking provides a solution to the high cost and variable success of implementing federally mandated electronic medical records (EMR). This valuable book presents readers with a framework for adopting EMRs by applying powerful, time-tested, Lean principles to develop best practices. The authors demonstrate how applying Lean to EMR implementations can save organizations millions of dollars and deliver value and superior outcomes. Key concepts are illustrated with detailed case studies. Catalog no. K13391, ISBN: 978-1-4398-7318-2 May 2013, 7 x 10, 300 pp., Soft Cover Suggested Price: $59.95 / £38.99

Leveraging Lean in Healthcare Transforming Your Enterprise into a High Quality Patient Care Delivery System

Patient System Safety, Laurel, Maryland, USA

An examination of the effectiveness of present hospital care methods, this book illustrates how to find simple, comprehensive solutions that produce high return on investment. It emphasizes innovative techniques, proven safety methods, models for risk managers, heuristics for leading change, reliability methods that deliver right care over time, dangers in medical devices for critical care, and techniques for giving care with speed and efficiency without compromising safety. Experts from the aviation industry, world-class organizations such as Toyota and General Electric, and innovative hospitals such as Johns Hopkins offer their insight. Catalog no. K11114, ISBN: 978-1-4398-2102-2 February 2011, 7 x 10, 200 pp., Soft Cover Suggested Price: $62.95 / £40.99

Standard Work for Lean Healthcare Rona Consulting Group & Productivity Press J. Michael Rona Consulting Group, LLC, Washington, USA Edited by

Charles Protzman, George Mayzell, MD, and Joyce Kerpchar

Thomas L. Jackson

Expanding on the concepts and tools of Lean hospitals and coupling these ideas with the principles of Sigma Six, this book presents a “how-to” guide to true efficiency in hospitals. Beginning with an overview and description of Lean tools, it demonstrates Lean implementation at every level of a hospital including the ED, OR, radiology, and cath lab. The authors discuss traditional methods, typical problems, and a Value Stream Map for each area and provide actionable blueprints, case studies, and lessons learned to facilitate the duplication of Lean improvements.

Proven to increase efficiencies in the manufacturing sector, Standard Work has become a key element in reducing process waste, ensuring patient safety, and improving healthcare services. Part of the Lean Tools for Healthcare Series, this reader-friendly book explains how to apply this powerful Lean tool to increase patient safety and reduce the cost of providing healthcare services. It illustrates how standardization can help you establish best practices for performing daily work and why it should be the cornerstone for all of your continuous improvement efforts.

Catalog no. K10715, ISBN: 978-1-4398-1385-0 December 2010, 8-1/2 x 11, 402 pp., Soft Cover Suggested Price: $81.95 / £52.99

Catalog no. K11697, ISBN: 978-1-4398-3741-2 July 2011, 7 x 10, 124 pp., Soft Cover Suggested Price: $29.95 / £19.99

Mistake Proofing for Lean Healthcare Thomas L. Jackson J. Michael Rona Consulting Group, LLC, Washington, USA

Series: Lean Tools for Healthcare

Sustaining Lean in Healthcare Developing and Engaging Physician Leadership Michael Nelson, M.D.

Series: Lean Tools for Healthcare

Pediatric Hospitalist, Lean Six Sigma Black Belt, and Physician Coach for the Studer Group

Mistake proofing is an improvement technology that uses a device or procedure, also called a poka-yoke, to prevent defects or errors during a process. Mistake proofing in healthcare can improve the quality of patient care and services, correct conditions in the process that allow for errors or mistakes, and reduce costs to the organization by eliminating duplication of work. This user-friendly book introduces the concepts of Zero Quality Control (ZQC) and Poka-Yoke Systems. Using healthcare examples, it clarifies the concept of mistake proofing through margin assists, key terms, and how-to steps.

Among the first books to focus on physician engagement during a Lean effort, Sustaining Lean in Healthcare explains how to ensure ongoing physician participation long after the consultant leaves. Dr. Michael Nelson, an early adopter of Lean in healthcare, explains how to use these synergic tools to achieve consistently high levels of quality and clinical care outcomes. The book includes a Lean primer that provides a foundation in essential Lean concepts, a methodology for establishing shared expectations of success, as well as a framework for simultaneous Lean deployment across multiple locations.

Catalog no. K11698, ISBN: 978-1-4398-3743-6 June 2013, 7 x 10, 120 pp., Soft Cover Suggested Price: $28.95 / £18.99

Catalog no. K11864, ISBN: 978-1-4398-4027-6 May 2011, 7 x 10, 148 pp., Soft Cover Suggested Price: $62.95 / £40.99

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The Application of Lean within the Healthcare Industry

Value Stream Mapping for Healthcare Made Easy

Ronald Bercaw

Cindy Jimmerson

President, Breakthrough Horizons, LTD, Chardon, Ohio, USA

Lean Healthcare West, Missoula, Montana, USA

This book provides authoritative guidance on applying Lean improvement to clinical and non-clinical processes in order to deliver world-class improvements in results and culture. The author presents valuable lessons learned in providing improvements to the healthcare industry. The text examines the most common improvement tools and approaches, focusing on the application of the Toyota Production System for the delivery of quality patient care. It includes numerous case studies from the U.S. and Canada.

Value Stream Mapping for Healthcare Made Easy introduces readers to the simple but essential method from the Toyota Production System: the well-known Value Stream Mapping (VSM) system. It offers an easy-to-learn introduction to VSM that can be used in every aspect of healthcare to identify, understand, and improve processes. Information included illustrates the simplicity and completeness of the tool and describes its applications to staff communication, regulatory documentation, and activities of daily work. The book also highlights simple-to-use data collection and interpretation as part of the VSM process.

Catalog no. K12891, ISBN: 978-1-4398-6239-1 November 2011, 6 x 9, 180 pp., Soft Cover Suggested Price: $52.95 / £33.99

Catalog no. PP7852, ISBN: 978-1-4200-7852-7 August 2009, 8-1/2 x 11, 119 pp., Soft Cover Suggested Price: $62.95 / £40.99 Also available as an eBook

The Basics of Process Mapping 2nd Edition Robert Damelio President, The Bottom Line Group, Dallas, Texas, USA

The first edition of this bestselling reference has been incorporated into the curriculum at forward-thinking universities, in-house corporate improvement approaches, and the United Nations’ headquarters. Updated with new chapters and new tools to identify and isolate processes, this new edition explains how to use process mapping to initiate any improvement effort. It explains how to employ the three levels framework to draw distinct maps for the same work at the organization, process, and job/performer levels. Instructor’s manual and figure slides are available upon qualifying course adoption

Catalog no. PP7376, ISBN: 978-1-56327-376-6 May 2011, 6 x 9, 183 pp., Soft Cover Suggested Price: $20.95 / £13.99

The Pittsburgh Way to Efficient Healthcare Improving Patient Care Using Toyota Based Methods Naida Grunden Naida Grunden, L.L.C. - Medical Communications, Bellingham, Washington, USA

While there is plenty of data identifying where healthcare in America falls short, it can be a challenge to find practical, hands-on information about how to fix it. This critically acclaimed book changes that. It provides a look at how principles borrowed from industry—in specific Toyota’s concept of Lean manufacturing— can be applied to make healthcare safer, as well as more effective and less costly. The book is a compilation of case studies from different hospitals around the Pittsburgh region that successfully applied industrial principles to the benefit of patients and the satisfaction of employees. Catalog no. PP7367, ISBN: 978-1-56327-367-4 December 2007, 6 x 9, 224 pp. Suggested Price: $46.95 / £26.99 Also available as an eBook

What is Your Problem? Identifying and Solving the Five Types of Process Problems Kicab Castaneda-Mendez Performance Management Consultant, Chapel Hill, North Carolina, USA

Typically, root cause analysis is taught by teaching a variety of tools that require users to learn when to use which tools. Illustrating how to solve specific problems with specific solutions, this book teaches the reader how to recognize different types of process problems as well as how to solve them more effectively and efficiently. The author identifies five types of processes problems and shows how to solve them using a three-step procedure: identify the type of problem, find root cause, and address the root cause. Catalog no. K15232, ISBN: 978-1-4665-5269-2 November 2012, 7 x 10, 191 pp., Soft Cover Suggested Price: $39.95 / £25.99

Applied Concept Mapping Capturing, Analyzing, and Organizing Knowledge Edited by

Brian M. Moon, Robert R. Hoffman, Joseph D. Novak, and Alberto J. Canas Supported by business application case studies, this book offers an accessible introduction to the theory, methods, and application of concept mapping in business and government. The case studies illustrate applications across a range of industries, including engineering, product development, defense, and healthcare. The authors provide access to a free download of CmapTools, courtesy of the Institute for Human and Machine Cognition, to enable readers to create and share their own concept maps. The book includes examples from the U.S., Canada, Australia, Spain, Brazil, Scotland, and The Netherlands. Catalog no. K11403, ISBN: 978-1-4398-2860-1 February 2011, 6 x 9, 380 pp. Suggested Price: $62.95 / £40.99

For more information and a complete list of titles, visit us at www.crcpress.com

Healthcate Process Improvement / Human Resources & Training

Taking Improvement from the Assembly Line to Healthcare

21


Designing Training and Instructional Programs for Older Adults Sara J. Czaja and Joseph Sharit

Issues, Challenges and Opportunities Edited by

Human Resources & Training

University of Miami, Coral Gables, Florida, USA

Rae Simons

This book provides a comprehensive, state-of-the-science review of aging, learning, skill acquisition, and training. The text encompasses a broad range of issues relevant to current and future older populations, ranging from theories of learning in adulthood to practical guidelines for training and instructional design. It also addresses issues such as e-learning, multimedia training formats, training and telework, and recent findings regarding cognitive plasticity and cognitive training. The authors present case study examples from a variety of domains, including healthcare, and include discussions of motivation as well as age discrimination.

Human Resource Management covers a broad array of topics on human resources management, including new emphasis on corporate social commitment, management practices that are essential for retaining effective professionals, financial rewards to stimulate longer workforce participation, entrepreneurial leadership, examination of leadership styles in different countries, dealing with organizational change, teamwork and employee resistance, integrating human resources aspects with corporate goals, and more. The book’s chapters shed light on a variety of international human resources management styles and practices.

Catalog no. K12131, ISBN: 978-1-4398-4787-9 October 2012, 6-1/8 x 9-1/4, 325 pp., Soft Cover Suggested Price: $79.95 / / £49.99

Catalog no. N10633, ISBN: 978-1-926692-89-0 April 2011, 6-1/8 x 9-1/4, 324 pp. Suggested Price: $99.95 / £63.99 Also available as an eBook

Also available as an eBook

Incidental Trainer Discrimination Law Issues for the Safety Professional Thomas D. Schneid Eastern Kentucky University, Richmond, USA Series: Occupational Safety & Health Guide

22

Human Resource Management

Written for safety professionals, this book provides general knowledge of the various laws and regulations that offer protection to employees and individuals against discrimination in the workplace. It identifies situations where potential discrimination against an employee or individual may occur, and provides guidance on how to take immediate action to address the potential discriminatory situation. The book discusses recent laws and amendments to existing laws, and illustrates the filing process for claims. Coverage includes the Americans with Disabilities Act, the Equal Pay Act of 1963, and the Pregnancy Discrimination Act. Catalog no. K13074, ISBN: 978-1-4398-6779-2 December 2011, 6-1/8 x 9-1/4, 438 pp. Suggested Price: $93.95 / £59.99

A Reference Guide for Training Design, Development, and Delivery Margaret Wan EOH Consulting, Saint Petersberg, Florida, USA

This book guides the incidental trainer through the process of training in order to help them achieve effectiveness in their program. The first part of the text explains the fundamental steps, from assessing the training needs to validating the training program. The second part covers advanced topics such as how to build a business case for the training budget and training in the virtual environment. Providing ready-to-use checklists and templates, the author presents universal training techniques, including instructional strategies that can be applied to the changing workplace. Catalog no. K12701, ISBN: 978-1-4398-5790-8 May 2013, 6-1/8 x 9-1/4, 232 pp. Suggested Price: $79.95 / £49.99 Also available as an eBook

Also available as an eBook

The Exchange A Bold and Proven Approach to Resolving Workplace Conflict Steven Dinkin, Barbara Filner, and Lisa Maxwell National Conflict Resolution Center, San Diego, California, USA

This book is for every director, manager, and supervisor who is tired of using trial and error to put out fires. Supplying readers with proven tools for resolving emotionally charged disputes, this go-to guide details a four-stage process derived from the conflict resolution model used for more than 25 years at the National Conflict Resolution Center. Designed specifically for the workplace, this highly structured process facilitates the discussion of intense emotional issues so you can learn to preempt and de-escalate disputes before they become volatile. Figure slides are available upon qualifying course adoption

Catalog no. K12441, ISBN: 978-1-4398-5298-9 April 2011, 6-1/8 x 9-1/4, 138 pp., Soft Cover Suggested Price: $41.95 / £26.99

Pre-Employment Background Investigations for Public Safety Professionals Frank A. Colaprete Justice System Solutions, LLC, Rochester, New York, USA

Since 9/11, the vetting of applicants has become a critical function of every organization, particularly in the public safety sector. This volume provides readers with the knowledge, investigative techniques, decision-making models, and tools to successfully implement and manage the process of pre-employment investigation. It focuses on the screening process, legal issues, and medical and psychological standards of pre-employment screening. It also discusses informational sources and how the past predicts the future. Discussion questions and exercises appear at the end of each chapter to test readers’ assimilation of the material. Catalog no. K14195, ISBN: 978-1-4398-9385-2 May 2012, 7 x 10, 623 pp. Suggested Price: $99.95 / £63.99 Also available as an eBook

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Library and Information Science

Challenges and Solutions

Parameters and Perspectives

Edited by

Edited by

Joyce McIntosh

Joyce McIntosh

Elmhurst Public Library, Illinois, USA

Elmhurst Public Library, Illinois, USA

Libraries have developed sophisticated ways of categorizing information so that library users can most effectively find the materials they need. This book covers a wide range of important issues in the field, including archival finding aids, search engines, the major indexing and abstracting databases, subject guides, vendor-supplied cataloging records, metadata, and much more. Readers gain an appreciation of the importance of the role of cataloging and indexing of library materials.

Library and Information Science: Parameters and Perspectives focuses on how libraries function today, covering the most significant aspects of the field. The book includes chapters on the digitization of library materials, how technology has changed the role of libraries and librarians, Google’s book and information applications, library user fees, customer service in the library, teaching information literacy and research skills, and more. Readers receive a broad understanding of the roles and functions of libraries and librarians today.

Catalog no. N10652, ISBN: 978-1-926692-76-0 April 2011, 6-1/8 x 9-1/4, 319 pp. Suggested Price: $99.95 / £63.99

Catalog no. N10650, ISBN: 978-1-926692-74-6 April 2011, 6-1/8 x 9-1/4, 316 pp. Suggested Price: $99.95 / £63.99

Also available as an eBook

Also available as an eBook

Encyclopedia of Library and Information Sciences

Preservation and Archiving

Third Edition (Print Version)

Challenges and Solutions

Edited by

Edited by

Marcia J. Bates and Mary Niles Maack

Joyce McIntosh

University of California, Los Angeles, USA

Preservation and Archiving covers the many issues involved in preserving historical documents and archiving important materials. The book addresses digitization, storage and retrieval systems, collection security issues, preservation of printed materials, salvaging damaged and jeopardized materials, and much more. Readers gain an understanding of the broad range of challenges libraries face in preserving and archiving materials for future generations.

Library & Information Science

Cataloging and Indexing

Elmhurst Public Library, Illinois, USA

Available in print or as an online subscription, this third edition of the Encyclopedia of Library and Information Sciences reflects the growing convergence among the several disciplines regarding information and the cultural record. Containing the contributions of major researchers and practitioners, it explores the cultural institutions of more than 30 countries. Containing more than 70 percent new material, this edition also includes classic articles of historical or theoretical importance from prior editions. Coverage includes archives, museum studies, informatics, information systems, knowledge management, records management, document and genre theory, bibliography, and social studies of information.

Catalog no. N10651, ISBN: 978-1-926692-75-3 April 2011, 6-1/8 x 9-1/4, 308 pp. Suggested Price: $99.95 / £63.99 Also available as an eBook

Catalog no. DK9712, ISBN: 978-0-8493-9712-7 December 2009, 8-1/2 x 11, 6856 pp. Suggested Price: $3308.00 / £2107.00

Understanding Information Retrieval Systems

Journalism

Management, Types, and Standards

Theory and Practice

Edited by

Edited by

Marcia J. Bates

Jason R. Detrani

University of California, Los Angeles, USA

Broome Community College, Binghamton, New York, USA

Journalism: Theory and Practice presents a short history of journalism and focuses on the many important issues facing the media today, including bridging the divide between science and journalism, war reporting, media coverage of natural disasters, the current difficulties facing U.S. newspapers, and more. The book also includes a history of and tribute to Edward R. Murrow, a pioneer in the field of television news broadcasting. A comprehensive overview of running a government press office is presented.

This book covers the management, types, and technical standards of these important systems. It discusses all types of information retrieval systems, including those used in medicine, geographic information, and music, as well as retrieval in computer-supported collaborative work, web mining, social mining, and the Semantic Web. Library and museum IR systems are also covered. Leading contributors in the field address digital asset management, piracy in digital media, records compliance, information storage technologies, and data transmission protocols.

Catalog no. N10645, ISBN: 978-1-926692-94-4 April 2011, 6-1/8 x 9-1/4, 306 pp. Suggested Price: $89.95 / £57.99

Catalog no. K14128, ISBN: 978-1-4398-9196-4 December 2011, 7 x 10, 752 pp. Suggested Price: $104.95 / £66.99

Also available as an eBook

Also available as an eBook

For more information and a complete list of titles, visit us at www.crcpress.com

23


Mathematics & Statistics for Business & Finance

Textbook

Mathematics & Statistics for Business & Finance 24

Actuarial Models The Mathematics of Insurance

Textbook

The Analysis of Time Series An Introduction, Sixth Edition Chris Chatfield University of Bath, UK

Vladimir I. Rotar

Series: Chapman & Hall/CRC Texts in Statistical Science

Ideal for students preparing for level 300 actuarial exams in the U.S. this book supplies a comprehensive exposition of insurance process models and presents mathematical setups and methods used in actuarial modeling. It examines standard as well as advanced topics such as modern utility theory, martingale technique, models with payments of dividends, reinsurance models, and classification of distributions. It discusses a number of topics not commonly found in existing actuarial mathematics textbooks, including achievements of the modern Risk Evaluation theory, premium principles, accuracy of normal and Poisson approximation, and a reinsurance market model.

Now in its sixth edition, this bestselling textbook provides an accessible introduction to the theory and practice of time series analysis. It covers a wide range of topics, including ARIMA probability models, forecasting methods, spectral analysis, linear systems, state-space models, and the Kalman filter. It also addresses nonlinear, multivariate, and long-memory models. Building on the success of earlier editions, this revised edition includes online access to all of the data sets discussed in the book. Its polished presentation and broad coverage make it the best introductory text on the subject.

A solutions manual is available upon qualifying course adoption

Catalog no. C5866, ISBN: 978-1-58488-586-3 September 2006, 7 x 10, 656 pp. Suggested Price: $98.95 / £62.99

Advanced Counterparty Risk Modeling, Valuation and Hedging Tomasz R. Bielecki, Damiano Brigo, Stepane Crepey, and Alexander Herbertsson

Catalog no. C3170, ISBN: 978-1-58488-317-3 July 2003, 6-1/8 x 9-1/4, 352 pp., Soft Cover Suggested Price: $76.95 / £38.99

Bayesian Methods in Insurance and Actuarial Science Yanwei Zhang, Vanja Dukic, and James Guszcza The University of Wisconsin, Madison, USA Series: Chapman & Hall/CRC Financial Mathematics

The importance of proper assessment and management of counterparty risk became apparent during the recent financial crisis. This book provides a theoretically sound presentation of advanced mathematical modeling methods for the valuation and hedging of counterparty risk. It shows how the methods are applied to manage counterparty risk relative to several important asset classes. The book also addresses the current institutional trends in handling counterparty and systemic risks.

There has been growing interest in Bayesian methods among insurance practitioners recently, mainly because of their ability to generate predictive distributions and incorporate expert opinion through prior probabilities. This book introduces modern Bayesian modeling techniques for actuarial and insurance applications. It first provides the necessary background in current actuarial practice and then presents Bayesian methods and MCMC. It covers advanced techniques, such as nonlinear modeling, as well as model selection and averaging. The text features case studies using real actuarial and insurance data with computations in R and WinBUGS.

Catalog no. K15071, ISBN: 978-1-4665-1645-8 June 2013, 6 x 9, 300 pp. Suggested Price: $79.95 / £49.99

Catalog no. K14789, ISBN: 978-1-4665-1061-6 June 2013, 6-1/8 x 9-1/4, 320 pp. Suggested Price: $89.95 / £57.99

Also available as an eBook

Also available as an eBook

Series: Chapman & Hall/CRC Financial Mathematics

Textbook

Strategies at Work and Play

Computational Methods in Finance

Steven Orla Kimbrough

Ali Hirsa

Agents, Games, and Evolution The Wharton School, University of Pennsylvania, Philadelphia, USA

Caspian Capital Management, LLC, New York, USA

Based on the author’s course at the University of Pennsylvania, this book explores a number of basic games using agent-based models where agents have fixed strategies. The author uses agent-based models to present a wide range of applications in which strategic interaction is present and for which design issues have genuine practical import. The text covers such games as the Prisoner’s Dilemma, Stag Hunt, Battle of the Sexes, and many other games of interest in the social sciences. All computational methods are implemented in NetLogo and the required mathematical background is included in the appendix.

Helping readers accurately price a vast array of derivatives, this self-contained text explains how to solve complex functional equations through numerical methods. It addresses key computational methods in finance, including transform techniques, the finite difference method, and Monte Carlo simulation. Developed from his courses at Columbia University and the Courant Institute of New York University, the author also covers model calibration and optimization and describes techniques, such as Kalman and particle filters, for parameter estimation.

Catalog no. K11564, ISBN: 978-1-4398-3470-1 December 2011, 6-1/8 x 9-1/4, 512 pp. Suggested Price: $83.95 / £52.99

Catalog no. K11454, ISBN: 978-1-4398-2957-8 September 2012, 7 x 10, 444 pp. Suggested Price: $89.95 / £59.99

Also available as an eBook

Also available as an eBook

Series: Chapman & Hall/CRC Financial Mathematics

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Textbook

Concepts and Tools using SPSS D. Israel

Data Management Using Stata A Practical Handbook Michael N. Mitchell

School of Business & Human Resources, Jharkhand State, India

UCLA Academic Technology Services Consulting Group, Los Angeles, California, USA

Introductory in its approach, this text covers essential aspects of research methods. The author emphasizes major topics, such as experimental design, scale construction techniques, testing reliability and validity, as well as the application of univariate, bivariate, and multivariate tools in data analysis. Step-by-step details of the application of the SPSS, along with screenshots, are included to illustrate the application of tools to analyze and interpret research data. The book covers pre-, quasi-, true-, and complex experimental design forms. Each chapter contains descriptive questions, multiple-choice questions, true/false statements, and exercises.

Using simple language and illustrative examples, this book covers data management tasks that bridge the gap between raw data and statistical analysis. Rather than focus on clusters of commands, the author takes a modular approach that enables readers to quickly identify and implement the necessary task without having to access background information first. Each section presents a selfcontained lesson that uses examples to illustrate a particular data management task. The text also discusses common pitfalls and how to avoid them, providing strategic data management advice.

A solutions manual and figure slides are available upon qualified course adoption

Catalog no. N10304, ISBN: 978-1-59718-076-4 May 2010, 7.25 x 9.25, 387 pp., Soft Cover Suggested Price: $69.95 / £44.99

Catalog no. K12814, ISBN: 978-1-4398-6109-7 March 2013, 6-1/8 x 9-1/4, 210 pp. Suggested Price: $79.95 / £49.99 Also available as an eBook

Economic Time Series Modeling and Seasonality Edited by

Copulas

William R. Bell and Tucker S. McElroy

Theory and Applications

Scott H. Holan

U.S. Census Bureau, Washington, D.C., USA

Fabrizio Durante and Carlo Sempi

University of Missouri, Columbia, USA

This book supplies a much-needed synthesis of recent research on copulas, a statistical tool widely used in applications in financial risk assessment and actuarial analysis. The text provides an overview of the mathematical properties of copulas with an emphasis on recent developments. It contains numerous examples using real data, especially from finance and insurance. This unique resource not only provides up-to-date information on this growing field, but it also covers the multidimensional case.

This book is a focused resource on the analysis of economic time series as it pertains to modeling and seasonality. It presents cutting-edge research that would otherwise be scattered throughout diverse peer-reviewed journals. This compilation of 21 chapters showcases the cross-fertilization between the fields of time series modeling and seasonal adjustment, as is reflected both in the contents of the chapters and in their authorship, with contributors coming from academia and government statistical agencies.

Catalog no. K13973, ISBN: 978-1-4398-8442-3 June 2013, 6-1/8 x 9-1/4, 352 pp. Suggested Price: $99.95 / £63.99

Catalog no. K12089, ISBN: 978-1-4398-4657-5 March 2012, 6-1/8 x 9-1/4, 554 pp. Suggested Price: $99.95 / £63.99

Also available as an eBook

Also available as an eBook

Textbook

Textbook

A Course on Statistics for Finance

Financial Mathematics

Stanley L. Sclove

A Comprehensive Treatment

University of Illinois, Chicago, USA

Covering statistics for finance and financial investments analysis, this text presents definitions of basic financial quantities models, such as the capital asset pricing model (CAPM), and treatment of regression analysis and basic time series analysis. The author discusses the introduction of a second and third explanatory variable and provides examples. He also addresses regime-switching with bull and bear markets. In addition, day trading illustrates time-series forecasting with decision-risk analysis. Other topics covered include missing data and the multivariate normal regression model. Figure slides are available upon qualified course adoption

Catalog no. K14149, ISBN: 978-1-4398-9254-1 December 2012, 6-1/8 x 9-1/4, 269 pp. Suggested Price: $89.95 / £57.99 Also available as an eBook

Giuseppe Campolieti and Roman Makarov Wilfrid Laurier University, Waterloo, Ontario, Canada

This text offers a comprehensive, self-contained, and unified treatment of the theory and application of mathematical methods behind modern-day financial mathematics. It introduces the financial theory and the relevant mathematical methods in a mathematically rigorous yet student-friendly and engaging style. The text provides complete and in-depth coverage of both discrete- and continuous-time financial models and pricing theory. It also includes numerous examples, exercises, fully worked out solutions, and multiple problem-solving approaches. A solutions manual and figure slides are available upon qualified course adoption

Catalog no. K14142, ISBN: 978-1-4398-9242-8 June 2013, 7 x 10, 606 pp. Suggested Price: $89.95 / £57.99

For more information and a complete list of titles, visit us at www.crcpress.com

Mathematics & Statistics for Business & Finance

A Concise Introduction to Business Research Methods

25


Textbook

Mathematics & Statistics for Business & Finance 26

Financial Modelling with Jump Processes

An Introduction to Exotic Option Pricing

Peter Tankov

Peter Buchen

Universite Paris VII, France

University of Sydney, Australia

Series: Chapman & Hall/CRC Financial Mathematics

Series: Chapman & Hall/CRC Financial Mathematics

Financial models based on jump processes are gaining popularity in risk management and option pricing applications. Although much has been published on the subject, most resources are difficult for non-specialists to understand. This book provides an accessible overview of the theoretical, numerical, and empirical aspects of using jump processes in financial modeling. The authors motivate the use of the various mathematical tools and provide precise mathematical statements of the results. They illustrate concepts with many numerical and empirical examples and provide the details for implementing pricing and calibration algorithms.

In an easy-to-understand, nontechnical yet mathematically elegant manner, this book shows how to price exotic options, including complex ones, without performing complicated integrations or formally solving PDEs. It develops special pricing techniques based on the no-arbitrage principle and fully derives every price formula for the exotic options. The author incorporates a significant amount of original, previously unpublished material, such as the use of log-volutions and Mellin transforms to solve the Black–Scholes PDE. He also demystifies many esoteric issues underpinning the mathematical treatment of the subject.

Catalog no. C4134, ISBN: 978-1-58488-413-2 December 2003, 6-1/8 x 9-1/4, 552 pp. Suggested Price: $104.95 / £68.99

Catalog no. C9100, ISBN: 978-1-4200-9100-7 February 2012, 6-1/8 x 9-1/4, 296 pp. Suggested Price: $79.95 / £49.99

Also available as an eBook

Also available as an eBook

A solutions manual is available upon qualifying course adoption

Introduction to Spatial Econometrics Handbook of Solvency for Actuaries and Risk Managers

James LeSage

Theory and Practice

R. Kelley Pace

Arne Sandström

McCoy College of Business Administration, San Marcos, Texas, USA Louisiana State University, Baton Rouge, USA Series: Statistics: A Series of Textbooks and Monographs

A one-stop reference for actuaries and risk managers, this handbook covers general solvency and risk management topics as well issues pertaining to the European Solvency II project. It focuses on the valuation of assets and liabilities, the calculation of capital requirement, and the calculation of the standard formula for the Solvency II project. The author describes valuation and investment approaches, explains how to develop models and measure various risks, and presents approaches for calculating minimum capital requirements based on CEIOPS final advice. Updates on solvency projects and issues are available at www.SolvencyII.nu

Introduction to Spatial Econometrics presents a variety of regression methods for analyzing spatial data samples that violate the traditional assumption of independence between observations. It explores a range of alternative topics, including maximum likelihood and Bayesian estimation, various types of spatial regression specifications, and applied modeling situations involving different circumstances. The authors clarify the often-mystifying phenomenon of simultaneous spatial dependence. By presenting new methods, they help with the interpretation of spatial regression models. MATLAB® toolboxes useful for spatial econometric estimation are made available on the authors’ websites.

Catalog no. K11129, ISBN: 978-1-4398-2130-5 November 2010, 7 x 10, 1113 pp. Suggested Price: $152.95 / £97.00

Catalog no. C6424, ISBN: 978-1-4200-6424-7 January 2009, 6-1/8 x 9-1/4, 374 pp. Suggested Price: $99.95 / £62.99

Also available as an eBook

Also available as an eBook

Textbook

Introduction to Credit Risk Modeling

Introduction to Stochastic Processes

Second Edition

Second Edition

Christian Bluhm, Ludger Overbeck, and Christoph Wagner

Gregory F. Lawler University of Chicago, Illinois, USA

Series: Chapman & Hall/CRC Financial Mathematics

Series: Chapman & Hall/CRC Probability

While continuing to focus on common mathematical approaches to model credit portfolios, this second edition presents updates on model developments that have occurred since the publication of the best-selling first edition. It contains a new section on multi-period models and discusses recent developments in structured credit. Along with many worked out examples and numerical results, this edition also includes an expanded section on techniques for the generation of loss distributions as well as discussions of new topics, such as spectral risk measures, an axiomatic approach to capital allocation, and nonhomogeneous Markov chains.

Focusing on mathematical ideas rather than proofs, this bestselling textbook provides access to important fundamentals of stochastic processes. This edition features additional material on stochastic integration, with expanded discussion of Girsanov transformation, an introduction to the Feynman-Kac formula, and an exposition on the Black-Scholes formula with applications from the field of mathematical finance. It also includes new and expanded topics such as Doob’s maximal inequality in the chapter on martingales and self similarity in the chapter on Brownian motion. It remains an ideal reference for professional mathematicians and statisticians as well as students.

Catalog no. C8992, ISBN: 978-1-58488-992-2 June 2010, 6-1/8 x 9-1/4, 384 pp. Suggested Price: $87.95 / £56.99

Catalog no. C651X, ISBN: 978-1-58488-651-8 May 2006, 6-1/8 x 9-1/4, 248 pp. Suggested Price: $91.95 / £58.99

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Third Edition

Monte Carlo Methods and Models in Finance and Insurance

Mario Cleves, William Gould, Roberto Gutierrez, and Yulia Marchenko

Ralf Korn, Elke Korn, and Gerald Kroisandt

This bestselling reference provides readers with the foundation to understand various approaches for analyzing time-to-event data. This updated edition highlights new features of Stata 11, including competing-risks analysis and the treatment of missing values via multiple imputation. Other additions include new diagnostic measures after Cox regression, Stata’s new treatment of categorical variables and interactions, and a new syntax for obtaining prediction and diagnostics after Cox regression. The book helps readers understand the formulas, gain intuition about how survival analysis estimators work, and acquire more comprehensive knowledge of Stata’s survival analysis routines.

Offering a unique balance between applications and calculations, this book incorporates the application background of finance and insurance with the theory and applications of Monte Carlo methods. It presents recent methods and algorithms, including the multilevel Monte Carlo method, the statistical Romberg method, and the Heath–Platen estimator, as well as recent financial and actuarial models, such as the Cheyette and dynamic mortality models. The book enables readers to find the right algorithm for a desired application and illustrates complicated methods and algorithms with simple applications.

Catalog no. N10331, ISBN: 978-1-59718-074-0 September 2010, 7 3/8 x 9 1/4, 412 pp., Soft Cover Suggested Price: $79.95 / £49.99

Methods for Estimation and Inference in Modern Econometrics Stanislav Anatolyev

Series: Chapman & Hall/CRC Financial Mathematics

Catalog no. C7618, ISBN: 978-1-4200-7618-9 February 2010, 6-1/8 x 9-1/4, 484 pp. Suggested Price: $99.95 / £62.99 Also available as an eBook

Textbook

Monte Carlo Simulation with Applications to Finance Hui Wang

New Economic School, Moscow, Russia

Brown University, Providence, Rhode Island, USA

Nikolay Gospodinov Concordia University, Montreal, Quebec, Canada

Series: Chapman & Hall/CRC Financial Mathematics

This book covers important topics in econometrics. It discusses methods for efficient estimation in models defined by unconditional and conditional moment restrictions, inference in misspecified models, generalized empirical likelihood estimators, and alternative asymptotic approximations. The first chapter provides a general overview of established nonparametric and parametric approaches to estimation and conventional frameworks for statistical inference. The next several chapters focus on the estimation of models based on moment restrictions implied by economic theory. The final chapters cover nonconventional asymptotic tools that lead to improved finite-sample inference.

Developed from the author’s course on Monte Carlo simulation at Brown University, this text provides a self-contained introduction to Monte Carlo methods in financial engineering. It covers common variance reduction techniques, the cross-entropy method, and the simulation of diffusion process models. Requiring minimal background in mathematics and finance, the book includes numerous examples of option pricing, risk analysis, and sensitivity analysis as well as many hand-and-paper and MATLAB® coding exercises at the end of every chapter.

Catalog no. K11735, ISBN: 978-1-4398-3824-2 June 2011, 6-1/8 x 9-1/4, 234 pp. Suggested Price: $93.95 / £59.99

Catalog no. K12713, ISBN: 978-1-4398-5824-0 May 2012, 6-1/8 x 9-1/4, 292 pp. Suggested Price: $79.95 / £49.99

Also available as an eBook

Also available as an eBook

Modern Actuarial Theory and Practice Second Edition Philip Booth, Robert Chadburn, Steven Haberman, Dewi James, Zaki Khorasanee, Robert H. Plumb, and Ben Rickayzen

Mathematics & Statistics for Business & Finance

An Introduction to Survival Analysis Using Stata

Figure slides are available upon qualifying course adoption

Nonlinear Pricing Methods in Quantitative Finance Julien Guyon and Henry Labordere Series: Chapman & Hall/CRC Financial Mathematics

In the years since the publication of the first edition of this bestselling text, the incorporation of ideas and theories from the rapidly growing field of financial economics has precipitated considerable development of thinking in the actuarial profession. This edition integrates those changes and presents a comprehensive overview of UK and international actuarial theory, practice, and modeling. It describes all of the traditional areas of actuarial activity, but in a manner that highlights the fundamental principles of actuarial theory and practice as well as their economic, financial, and statistical foundations.

Collecting many methods that have previously been scattered in the literature, this book presents advanced techniques for solving high-dimensional nonlinear problems. Designed for practitioners, it is one of the first books to discuss nonlinear Black-Scholes partial differential equations (PDEs). The authors explain regression and dual methods for chooser options, the Monte Carlo approach for pricing the uncertain volatility model and the uncertain lapse and mortality model, the Markovian projection/particle method to calibrate local stochastic volatility, hybrid models to market vanilla options, and stochastic representations based on marked branching diffusions.

Catalog no. C3685, ISBN: 978-1-58488-368-5 December 2004, 6-1/8 x 9-1/4, 840 pp. Suggested Price: $125.95 / £57.99

Catalog no. K16480, ISBN: 978-1-4665-7033-7 April 2013, 6-1/8 x 9-1/4, 300 pp. Suggested Price: $79.95 / £49.99

Also available as an eBook

Also available as an eBook

For more information and a complete list of titles, visit us at www.crcpress.com

27


A First Course in Financial Mathematics

Probability and Stochastic Processes with Applications in Credit Risk

Hugo D. Junghenn

Christian Bluhm

George Washington University, Washington, D.C., USA

Consultant, Holzkirchen, Germany

Textbook

Option Valuation

Mathematics & Statistics for Business & Finance 28

Series: Chapman & Hall/CRC Financial Mathematics

Series: Chapman & Hall/CRC Financial Mathematics

With numerous examples and exercises, this classroom-tested text provides a straightforward introduction to the mathematics and models used in the valuation of financial derivatives. It examines the principles of option pricing in detail via standard binomial and stochastic calculus models and develops the requisite mathematical background as needed. The first nine chapters of the book describe option valuation techniques in discrete time using the binomial model. The remaining chapters illustrate the theory in continuous time, with an emphasis on the Black-Scholes-Merton model.

Ideal for a one-semester course on mathematical probability, with examples and applications from credit risk, this book provides an introduction to the probabilistic concepts underlying the best practice credit risk models as they are used in banks today. Each chapter first presents the theory of the topic to give readers a solid background. The second part of each chapter provides applications to credit risk. The author provides mathematical proofs for all theorems and propositions. He covers such topics as random measures, probability distributions, limit theorems, stochastic simulation, Markov chains, and Brownian motion.

A solutions manual and figure slides are available upon qualifying course adoption

Catalog no. K11650, ISBN: 978-1-4398-3653-8 June 2013, 6-1/8 x 9-1/4, 306 pp. Suggested Price: $79.95 / £49.99

Catalog no. K14090, ISBN: 978-1-4398-8911-4 November 2011, 6-1/8 x 9-1/4, 266 pp. Suggested Price: $59.95 / £38.99

Also available as an eBook

Also available as an eBook

Textbook

Quantitative Equity Portfolio Management

Textbook

Portfolio Optimization Michael J. Best University of Waterloo, Ontario, Canada

Portfolio Optimization shows how the mathematical tools of linear algebra and optimization can quickly and clearly formulate important ideas on the subject. This practical book extends the concepts of the Markowitz “budget constraint only” model to a linearly constrained model. It explains how the basic portfolio optimization problem can help determine the optimal investment of an investor’s wealth in each asset owned. Along with end-of-chapter exercises, the text includes MATLAB® to help with problem solving and offers the programs on a CD. A solutions manual is available upon qualifying course adoption

Catalog no. C5840, ISBN: 978-1-4200-8584-6 March 2010, 6-1/8 x 9-1/4, 236 pp. Suggested Price: $87.95 / £56.99 Also available as an eBook

Practical Spreadsheet Risk Modeling for Management Dale Lehman, Huybert Groenendaal, and Greg Nolder This book offers a one-stop resource for performing quantitative risk analyses. The authors provide practical case studies along with detailed instruction and illustration of the features of ModelRisk®, the most advanced risk modeling spreadsheet software currently available. The specific examples in the text demonstrate a number of cutting-edge tools and techniques that are very powerful in risk analysis but are not available in other spreadsheet simulation programs. The book covers modeling complex correlations, aggregating uncertainty and variability, and estimating parameter and model uncertainty. A solutions manual is available upon qualifying course adoption

Catalog no. K12589, ISBN: 978-1-4398-5552-2 September 2011, 6-1/8 x 9-1/4, 284 pp. Suggested Price: $93.95 / £59.99 Also available as an eBook

Modern Techniques and Applications Edward E. Qian, Ronald H. Hua, and Eric H. Sorensen PanAgora Asset Management, Boston, Massachusetts, USA Series: Chapman & Hall/CRC Financial Mathematics

This bestselling text reviews quantitative investment strategies and factors commonly used in practice, including value, momentum, and quality, accompanied by their academic origins. It presents advanced techniques and applications in return forecasting models, risk management, portfolio construction, and portfolio implementation that include examples such as optimal multi-factor models, contextual and nonlinear models, factor timing techniques, portfolio turnover control, Monte Carlo valuation of firm values, and optimal trading. In many cases, the book frames related problems in mathematical terms and illustrates the mathematical concepts and solutions with numerical and empirical examples. Catalog no. C5580, ISBN: 978-1-58488-558-0 May 2007, 6-1/8 x 9-1/4, 464 pp. Suggested Price: $97.95 / £62.99

Textbook

Quantitative Finance A Simuation-Based Introduction Using Excel Matt Davison Providing readers with more quantitative insight into markets and a better overview of market structures, this new textbook explains how the mathematical objects of finance relate to the business needs of markets. It takes a simulation approach to financial market problems, which allows readers to understand concepts without becoming bogged down by excessive equations. Each section describes the relevant financial or mathematical theory, an application of the theory in practice, and a spreadsheet to illustrate it. The text also includes a set of exercises, ranging from simple to complex. A solutions manual and figure slides are available upon qualified course adoption

Catalog no. K13284, ISBN: 978-1-4398-7168-3 July 2013, 6-1/8 x 9-1/4, 356 pp. Suggested Price: $79.95 / £49.99

www.crcpress.com • e-mail: orders@crcpress.com • 1-800-634-7064 • 1-561-994-0555 • +44 (0) 1235 400 524


Risk Management and Simulation

Catalina Bolancé, Montserrat Guillén, Jim Gustafsson, and Jens Perch Nielsen

Aparna Gupta

Presenting a nonparametric approach to modeling operational risk data, this book offers a practical perspective that combines statistical analysis and management orientations. It covers the statistical theory prerequisites and summarizes important contributions made in the past decade. The authors explain how to implement the new density estimation methods for analyzing the loss distribution in operational risk for banks and insurance companies. They also include SAS and R routines to implement all of the procedures discussed in the text.

This book presents the modeling techniques and methodologies used to solve problems of risk management that are relevant to market, credit, operational, and business risk. The author connects risk management with simulation to show how the tool can be used to minimize risk in an organization and then arrive at a solution. Topics covered include frameworks for risk management, regulations, building models of risk, credit risk management, asset-liability management, and strategic risk management. MATLAB® is used in examples and exercises, and code is available on the author’s website.

Catalog no. K14258, ISBN: 978-1-4398-9592-4 February 2012, 6-1/8 x 9-1/4, 236 pp. Suggested Price: $79.95 / £44.99

Catalog no. K11622, ISBN: 978-1-4398-3594-4 June 2013, 6-1/8 x 9-1/4, 416 pp. Suggested Price: $99.95 / £63.99

Also available as an eBook

Also available as an eBook

Random Dynamical Systems in Finance Anatoliy Swishchuk

Rensselaer Polytechnic University, Troy, New York, USA

Soccermetrics Science of Soccer Statistics

University of Calgary, Alberta, Canada

Shafiqul Islam University of Prince Edward Island, Charlottetown, Canada

Designed for researchers of mathematical finance and random dynamical systems (RDSs) as well as practitioners in the financial industry, this book studies the use of RDSs in finance. It explains how the theory of RDS can describe the asymptotic and qualitative behavior of systems of random and stochastic differential/ difference equations in terms of stability, invariant manifolds, and attractors. The authors present many models of RDS and develop techniques for implementing RDS as approximations to financial models and option pricing formulas. Catalog no. K13017, ISBN: 978-1-4398-6718-1 May 2013, 6-1/8 x 9-1/4, 250 pp. Suggested Price: $99.95 / £63.99 Also available as an eBook

Jan Vecer Columbia University, New York, New York, USA

This book provides comprehensive treatment of pricing and hedging soccer betting contracts using the modern techniques of probability, statistics, finance, and portfolio management. It introduces betting in general and then addresses the probabilistic intuition needed in the more complex world of soccer betting. The author presents an innovative perspective by thinking about betting odds in terms of the expected number of goals of both teams. In addition, when the betting market is in play, the book treats betting before the game and during the game separately. Catalog no. K13955, ISBN: 978-1-4398-8420-1 April 2013, 6-1/8 x 9-1/4, 226 pp., Soft Cover Suggested Price: $49.95 / £31.99 Also available as an eBook

Risk Analysis in Finance and Insurance Second Edition Alexander Melnikov University of Alberta, Edmonton, Canada Series: Chapman & Hall/CRC Financial Mathematics

Reorganized and expanded, this updated book introduces the main ideas, techniques, and stochastic models of financial mathematics. It focuses on the foundations and key concepts of the modern methodology of quantitative financial analysis, explores the problems of managing insurance risks, and examines the multiple intrinsic connections between insurance risks and financial risks. With more examples and problems, this edition contains an expanded section on the foundations of probability and stochastic analysis and covers new topics, including financial markets with stochastic volatility, risk measures, riskadjusted performance measures, and equity-linked insurance.

Statistical Methods for Financial Engineering Bruno Remillard HEC Montreal, Quebec, Canada Series: Chapman & Hall/CRC Financial Mathematics

A solutions manual is available upon qualifying course adoption

Providing MATLAB® programs and real data sets, this book covers the most widely used probability distributions and stochastic models for use in finance. It discusses hedging in discrete and continuous time, estimation for interest rate models, and measures of risk. Developed from the author’s graduate-level course, the text also explores the implementation of filtering techniques and copula models in finance and presents commonly used stochastic models, such as the Black–Scholes model.

Catalog no. C0525, ISBN: 978-1-4200-7052-1 April 2011, 6-1/8 x 9-1/4, 328 pp. Suggested Price: $89.95 / £57.99

Catalog no. K12677, ISBN: 978-1-4398-5694-9 March 2013, 6-1/8 x 9-1/4, 500 pp. Suggested Price: $89.95 / £57.99

Also available as an eBook

Also available as an eBook

For more information and a complete list of titles, visit us at www.crcpress.com

Mathematics & Statistics for Business & Finance

Quantitative Operational Risk Models

29


Mathematics & Statistics for Business & Finance / Project Management

Antipatterns Statistical Methods with Applications to Analysis of Life-times

Managing Software Organizations and People, Second Edition

Estáte V. Khmaladze

The Pennsylvania State University, Malvern, USA

Colin J. Neill, Philip A. Laplante, and Joanna F. DeFranco

Victoria University of Wellington, New Zealand

Series: Applied Software Engineering

The reference consists of 14 lectures on the topic of contemporary statistical methods in application to analysis of life distributions and life insurance problems. The book is ideal for mathematicians, and in particular, to those who have developed an interest in the problems of insurance and analysis of life expectancy and who intend to become actuaries. It is also suitable as a textbook for students of actuarial studies with mathematical inclinations. Parts of the book contain traditional material, but some parts are devoted to completely new problems and techniques.

Using case studies, this book illustrates poor management approaches, unpleasant work environments, and bad manager traits that lead to failure. For each antipattern, the text describes the situation and symptoms, gives examples, and offers a refactoring solution. The authors provide real-world anecdotes that illustrate key concepts. They also include thought-provoking exercises that describe a situation and ask which antipatterns are present, as well as how to refactor the situation. Coverage includes leadership principles, environmental antipatterns, group patterns, management antipatterns, and team leadership.

Catalog no. K14582, ISBN: 978-1-4665-0573-5 February 2013, 6-1/8 x 9-1/4, 250 pp. Suggested Price: $79.95 / £49.99

Catalog no. K12863, ISBN: 978-1-4398-6186-8 December 2011, 6-1/8 x 9-1/4, 327 pp. Suggested Price: $79.95 / £49.99

Also available as an eBook

Also available as an eBook

Textbook

Stochastic Calculus An Elementary Introduction Emphasizing Applications

The Architecture of Software and Systems

Richard Durrett

Raghvinder Sangwan

Duke University, Durham, North Carolina, USA

This text focuses on the parts of stochastic theory that are particularly relevant to applications. It begins with a description of Brownian motion and the associated stochastic calculus, including the relationship to partial differential equations. It then solves stochastic differential equations by a variety of methods. The author also studies in detail the one-dimensional case. The book concludes with a treatment of semigroups and generators, applying the theory of Harris chains to diffusions as well as weak convergence of Markov chains to diffusions. Figure slides are available upon qualified course adoption

30

Project Management

Catalog no. K16282, ISBN: 978-1-4665-6641-5 June 2013, 6-1/8 x 9-1/4, 250 pp. Suggested Price: $69.95 / £44.99 Also available as an eBook

Malvern, Pennsylvania, USA Series: Applied Software Engineering

This book examines the role of system architecture in software. Explaining the tools used for creating and managing architectures of such systems, the author helps practitioners become more effective in developing large scale softwareintensive systems. The text covers the forces that shape this architecture; the role of architectural design patterns and tactics in addressing these forces; techniques, methods, and tools for creating, documenting, and evaluating an architecture; and reusing architectural assets through product lines. Catalog no. K12223, ISBN: 978-1-4398-4916-3 April 2013, 6-1/8 x 9-1/4, 240 pp. Suggested Price: $89.95 / £49.99 Also available as an eBook

Textbook

Stochastic Finance Jan Vecer

Business Analysis for Business Intelligence

Columbia University, New York, New York, USA

Bert Brijs

A Numeraire Approach Series: Chapman & Hall/CRC Financial Mathematics

Director, Lingua Franca, Stekene, Belgium

This classroom-tested text provides a deep understanding of derivative contracts. Unlike much of the existing literature, the book treats price as a number of units of one asset needed for an acquisition of a unit of another asset instead of expressing prices in dollar terms exclusively. This numeraire approach leads to simpler pricing options for complex products, such as barrier, lookback, quanto, and Asian options. With many examples and exercises, the text relies on intuition and basic principles, rather than technical computations. Figure slides are available upon qualifying course adoption

Aligning business intelligence (BI) infrastructure with strategy processes can help to enhance an organization’s responsiveness to changing environments and create added value for investments in BI infrastructure and development. This book explains how to use business intelligence to improve analysis activities and provides a framework for developing data models and solutions that fit an organization’s strategy. Offering the concepts, tools, and background required for success, the book details the infrastructure required for carrying out successful business intelligence activities.

Catalog no. K10632, ISBN: 978-1-4398-1250-1 January 2011, 6-1/8 x 9-1/4, 342 pp. Suggested Price: $72.95 / £46.99

Catalog no. K12718, ISBN: 978-1-4398-5834-9 September 2012, 6-1/8 x 9-1/4, 400 pp. Suggested Price: $89.95 / £57.99

Also available as an eBook

Also available as an eBook

www.crcpress.com • e-mail: orders@crcpress.com • 1-800-634-7064 • 1-561-994-0555 • +44 (0) 1235 400 524


Change or Die The Business Process Improvement Manual

Business Analysis Terms

Maxine Attong

A Working Glossary

Terrence Metz

Glenn R. Brûlé

Consultant, Fairways, Maraval, Trinidad

Over the past few decades, business analysis has steadily developed into a widely recognized global discipline. Now, more than ever, business analysts must communicate clearly and unambiguously, choosing words that need no further interpretation. This convenient reference will help business analysts and their teams establish a common business analysis language that conveys universally understood meaning and context. It contains more than 1,600 definitions, phrases and acronyms used in day-to-day business analysis that are essential to today’s business analyst. Catalog no. N10542, ISBN: 978-1-890367-51-0 December 2011, 5 x 8, 220 pp., Soft Cover Suggested Price: $29.95 / £18.99

Business-Driven IT-Wide Agile (Scrum) and Kanban (Lean) Implementation An Action Guide for Business and IT Leaders

Leadership success depends on clarifying and simplifying complex problems while maintaining a positive outlook. This book provides readers with the tools to do so. Packed with workshop tools, agendas, and activities that detail the six stages of the business process improvement (BPI) method, it presents a BPI method that promotes the use of facilitator-led workshops to help teams make better decisions. This resource-rich book includes a CD with challenges, facilitated workshops, templates, tables, and questionnaires. Catalog no. K14908, ISBN: 978-1-4665-1251-1 July 2012, 6 x 9, 378 pp., Soft Cover Suggested Price: $49.95 / £31.99 Also available as an eBook

COSMIC Function Points Theory and Advanced Practices

Project Management

Vice President, Morgan Madison & Company, Oak Brook, Illinois, USA

ESI International, Arlington, Virginia, USA

Edited by

Reiner Dumke University of Magdeburg, Germany

Alain Abran

Andrew Thu Pham Agile Enterprise Consulting, LLC, Plano, Texas, USA

Universite du Quebec a Montreal, Canada

David Khoi Pham

Designed to conform to the ISO/IEC standard 14143, the Common Software Measurement International Consortium (COSMIC) Function Point method has become the major estimation technique based on international standards for building software-intensive systems. This book supplies a cutting-edge look at current and emerging practices in the international software measurement community. An international panel of experts details the steps for measuring the functional size of software and developing project estimates with improved accuracy.

Spectacle Inc., Providence, Rhode Island, USA

This book explains how to successfully deploy Agile and kanban on a large scale in order to increase IT delivery capabilities. It factors in change, communication, a sense of urgency, clear and measurable goals, political realities, and infrastructure needs. Through real-world examples, the authors explain how IT-wide Agile and kanban can be implemented to the entire enterprise and IT department. The text also includes many templates for use as an on-the-job guide for business and IT leaders and their teams. Catalog no. K15472, ISBN: 978-1-4665-5748-2 August 2012, 7 x 10, 196 pp., Soft Cover Suggested Price: $49.95 / £31.99

Catalog no. K11991, ISBN: 978-1-4398-4486-1 February 2011, 6-1/8 x 9-1/4, 356 pp. Suggested Price: $83.95 / £52.99 Also available as an eBook

Also available as an eBook

Textbook

Design of Enterprise Systems Theory, Architecture, and Methods

CBAP® Exam Practice Test and Study Guide, Second Edition Glenn R. Brûlé ESI International, Arlington, Virginia, USA

With this essential study guide, readers can prepare to pass the Certified Business Analysis Professional® (CBAP®) certification exam. They get access to study hints and areas of focus, as well as 40 multiple-choice questions from each of the six knowledge areas covered by the International Institute of Business Analysis (IIBA®) CBAP® exam. Plus, they can self text with two 150-question practice tests that are representative of the CBAP® exam. With this proven, structured approach, readers can familiarize themselves with key industry phrases and terminology. Catalog no. N10540, ISBN: 978-1-890367-54-1 December 2011, 9-1/4 x 10-3/4, 322 pp., Soft Cover Suggested Price: $39.95 / £24.99

Ronald E. Giachetti Florida International University, Miami, USA

Suitable for graduate and undergraduate courses, this book provides readers with the knowledge necessary to lead enterprise engineering projects. It describes a systematic methodology for designing an enterprise system and presents an enterprise architecture that has three views of process, information, and organization. The text includes methods to analyze and design each view and then demonstrates how to integrate them to arrive at the overall enterprise design. It includes enterprise project templates, a business process analyzer in Excel, PowerPoint® slides, and solutions to the 200 problems presented in the book. A solutions manual is available upon qualifying course adoption

Catalog no. K10955, ISBN: 978-1-4398-1823-7 January 2010, 7 x 10, 447 pp. Suggested Price: $109.95 / £69.99 Also available as an eBook

For more information and a complete list of titles, visit us at www.crcpress.com

31


Determining Project Requirements, Second Edition Mastering the BABOK® and the CBAP® Exam

Essentials of Engineering Leadership and Innovation

Hans Jonasson

Pamela McCauley-Bush and Lesia L. Crumpton-Young

JTC Unlimited, Shelby Township, Michigan, USA

Project Management

Series: ESI International Project Management

University of Central Florida, Orlando, USA

From enterprise analysis to planning requirements gathering and documentation, this book covers the entire business analysis cycle. The second edition of this popular reference aligns with the BABOK® Guide 2.0 to provide an even better tool for preparing to take the Certified Business Analysis Professional (CBAP®) examination. The text covers all of the BABOK® knowledge areas and features a new preparatory section that contains 300 questions. With its many examples and business requirements document templates, this book is ideal for practitioners. Students will benefit from the book’s case study, exercises, and solutions.

The global economy, international engineering challenges, a dismal economic climate, and growing shortage of the world’s natural resources means that engineers must not only innovate and solve problems but be integral parts of the holistic process of developing and disseminating the outcomes of technology. Designed to prepare engineers for technical, project, and managerial success, this book discusses how to approach and apply engineering leadership principles from an engineering education perspective. Supplemented with case studies, it covers innovation, problem solving, issues of diversity, and global work environments.

Catalog no. K14270, ISBN: 978-1-4398-9651-8 September 2012, 6-1/8 x 9-1/4, 403 pp. Suggested Price: $69.95 / £44.99 Also available as an eBook

Also available as an eBook

Effective Methods for Software and Systems Integration Boyd L. Summers The Boeing Company, Seattle, Washington, USA

32

Catalog no. K11060, ISBN: 978-1-4398-2011-7 May 2013, 6-1/8 x 9-1/4, 200 pp. Suggested Price: $79.95 / £49.99

This book supplies the understanding needed to achieve continuous improvements in quality throughout the software life cycle. It defines timetested methods for systems engineering, software design, software engineering informal/formal builds, software engineering installations, software and systems integration, delivery activities, and product evaluations. Complete with helpful forms, plans, and checklists, the book will help readers deliver projects that are on time and within budget constraints in military and aerospace programs as well as the software industry. Catalog no. K13560, ISBN: 978-1-4398-7662-6 June 2012, 6-1/8 x 9-1/4, 183 pp. Suggested Price: $99.95 / £63.99

Ethics and Project Management Ralph L. Kliem, PMP President, LeanPM, LLC, Redmond, Washington, USA

This book considers the full range of ethical issues that may occur in each phase of the project life cycle. Exploring the consequences of those issues and challenges on project performance, it examines the contents of the Project Management Institute’s code of ethics. The text covers key laws and regulations and explains how to: balance the right level of control, promote progress of projects, and ensure lapses in ethical behavior are not encouraged or permitted. Each chapter ends with a Getting Started Checklist to facilitate immediate application of the concepts discussed. Catalog no. K12419, ISBN: 978-1-4398-5261-3 October 2011, 6-1/8 x 9-1/4, 244 pp. Suggested Price: $72.95 / £46.99 Also available as an eBook

Also available as an eBook

Effective Project Management Through Applied Cost and Schedule Control

Green Project Management

Edited by

Winner of PMI’s 2011 David I. Cleland Project Management Literature Award, this book details cutting-edge green techniques that take little time to implement, can benefit all types of projects, and can generate immediate savings to your project’s bottom line. It describes proven methods and best practices in green project management, including risk and opportunity assessments. With illustrative case studies and insights from acknowledged leaders in green project management, the text explains how to tap into green incentives, including grants, rebates, and tax credits.

James Bent and Kenneth K. Humphreys Series: Cost Engineering

This bestselling work outlines a project control and trending program, focusing on advanced applied-cost and schedule-control skills for all phases of a project at both owner and contractor level. It contains information on the three major aspects of the total project program: the techniques and procedures utilized for a project, the experience and analytical ability of project personnel, and the commitment and teamwork of a project group. Catalog no. DK5378, ISBN: 978-0-8247-9715-7 May 1996, 8-1/2 x 11, 476 pp. Suggested Price: $174.95 / £111.00

Richard Maltzman and David Shirley Winners of PMI’s David I. Cleland Project Management Literature Award

Catalog no. K11466, ISBN: 978-1-4398-3001-7 August 2010, 6-1/8 x 9-1/4, 296 pp. Suggested Price: $69.95 / £45.99 Also available as an eBook

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Edited by

Matthew Heusser and Govind Kulkarni

Gain Agility, Create Value, and Achieve Success Joseph Raynus ShareDynamics, Inc., Lexington, Massachusetts, USA

Plenty of software testing books tell you how to test well; this one tells you how to do it while decreasing your testing budget. A series of essays written by some of the leading minds in software testing, this book provides tips, tactics, and techniques to help readers accelerate the testing process, improve the performance of test teams, and lower costs. Detailing strategies that testers can immediately put to use to reduce costs, the book explains how to: make testing nimble, remove bottlenecks in the testing process, and locate and track defects effectively.

With an abundance of improvement methodologies and frameworks quickly gaining momentum, many question where to begin. This book surveys and integrates the quantitative improvement approaches gaining popularity— including Goal Driven Measurements (GQM), Business Process Management (BPM), Lean Methodology, and the Balanced Score Card—to show you exactly where to begin. It details a practical methodology for building a measurements framework with the ability to monitor events and provide a feedback loop for analysis, goal, and strategy adjustments.

Catalog no. K12845, ISBN: 978-1-4398-6155-4 September 2011, 6-1/8 x 9-1/4, 340 pp. Suggested Price: $69.95 / £46.99

Catalog no. AU7249, ISBN: 978-1-4200-7249-5 June 2011, 6-1/8 x 9-1/4, 345 pp. Suggested Price: $79.95 / £52.99

Also available as an eBook

Also available as an eBook

The IFPUG Guide to IT and Software Measurement Edited by

IT Best Practices

Project Management

How to Reduce the Cost of Software Testing

Improving Business Process Performance

Management, Teams, Quality, Performance, and Projects Tom C. Witt

IFPUG

Nationwide Insurance, Freeport, Illinois, USA

Leading software measurement experts share their insight on topics such as measurement programs, function points in measurement, measurement and new technologies, and metrics analysis. Edited by IFPUG’s Management and Reporting Committee, the text is intended for IT project managers, process improvement specialists, measurement professionals, and business professionals interacting with IT. Topics covered include cloud computing, Agile development, quantitative project management, process improvement, measurement as a tool in accountability, measuring project ROI, metrics for the CIO, value stream mapping, and benchmarking. Catalog no. K13177, ISBN: 978-1-4398-6930-7 April 2012, 6-1/8 x 9-1/4, 848 pp. Suggested Price: $79.95 / £49.99

Ideal for project, IT, and systems development managers, this book details the skills, knowledge, and attributes needed to bringing about large-scale change. It explains how to incorporate quality methods into the change management process and outlines a holistic approach for transformation management. Its comprehensive coverage spans team building, quality, project methodology, resource allocation, process engineering, and management best practices. The material covered is validated with references to concepts and processes from such business greats as Dr. Deming, Jack Welch, and Henry Ford. Catalog no. K13121, ISBN: 978-1-4398-6854-6 December 2011, 6-1/8 x 9-1/4, 355 pp. Suggested Price: $83.95 / £52.99 Also available as an eBook

Also available as an eBook

Implementing Program Management Templates and Forms Aligned with the Standard for Program Management Second Edition (2008)

IT Release Management

Ginger Levin, PMP, PgMP and Allen R. Green, PMP, PgMP

National Business Technology Manager, Toyota Financial Services, California, USA

Science Applications International Corporation

A Hands-on Guide Dave Howard

Written by two successful PgMPs, this work presents a step-by-step methodology for managing a program from initiation to closure. Mirroring PMI’s Standard for Program Management–Second Edition (2008), the book goes beyond the best practices listed in PMI’s standard to provide detailed guidance for these practices. The templates described can be customized as required with the accompanying C. This unique package of ready-to-use documents, tools, forms, templates, and reports empowers program managers to bring their programs to a successful finish and deliver its intended benefits to stakeholders.

When implemented correctly, release management can help to ensure quality is integrated throughout the development, implementation, and delivery of services, applications, and infrastructure. Clearly illustrating the effective implementation of a release process, this hands-on guide examines the similarities and differences of release management and project management to clarify the distinctions between the two complementary processes. Shedding light on the day-to-day challenges that need to be overcome, it details the principles of effective implementation—including what to implement, how to do it, and when to do it.

Catalog no. K10824, ISBN: 978-1-4398-1605-9 October 2009, 6-1/8 x 9-1/4, 312 pp. Suggested Price: $79.95 / £49.99

Catalog no. K13932, ISBN: 978-1-4398-8352-5 July 2011, 6-1/8 x 9-1/4, 344 pp. Suggested Price: $72.95 / £46.99

Also available as an eBook

Also available as an eBook

For more information and a complete list of titles, visit us at www.crcpress.com

33


IT’s All about the People Technology Management That Overcomes Disaffected People, Stupid Processes, and Deranged Corporate Cultures Stephen J. Andriole

3rd Generation Knowledge Management and Beyond Charles A. Tryon, Jr.

Project Management

Villanova University, Pennsylvania, USA

Tryon and Associates, Broken Arrow, Oklahoma, USA

IT’s All about the People explains how to achieve dramatic improvements in service and Agility by enhancing the people, processes, and culture within your organization. It details the various roles within the technology management process and supplies insight into the realities of human behavior—including the range of best and worst behaviors from managers, executives, and corporate culture. Industry veteran Stephen J. Andriole provides a fresh perspective on the old basics of IT management through a twenty-first-century lens.

Written for professionals and students, this reference provides a clear, repeatable strategy for capturing organizational knowledge. It does so by first exploring the fundamental concepts that have emerged from the new discipline of knowledge management over the past decade. It then proposes a number of innovative breakthroughs in thought, processes, and templates. The book includes a practical definition of knowledge management based on six core processes and four fundamental organizational beliefs and introduces Knowledge Inventory Projects, Processes, Artifacts, and Repositories (KIPPAR), among other topics.

Catalog no. K13557, ISBN: 978-1-4398-7658-9 October 2011, 6-1/8 x 9-1/4, 224 pp. Suggested Price: $69.95 / £46.99 Also available as an eBook

Catalog no. K13890, ISBN: 978-1-4398-8235-1 March 2012, 6-1/8 x 9-1/4, 147 pp., Soft Cover Suggested Price: $49.95 / £31.99 Also available as an eBook

Leadership in Chaordic Organizations Beverly Gay McCarter Human Mosaic Systems, LLC., Virginia, USA

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Managing Organizational Knowledge

Managing Projects in Trouble

Brian E. White

Achieving Turnaround and Success

CAU, SES, Sudbury, Massachusetts, USA

Ralph L. Kliem, PMP

Series: Complex and Enterprise Systems Engineering

President, LeanPM, LLC, Redmond, Washington, USA

Few have fully examined what is needed to develop and lead teams in environments where staffing shortages and limited funds are the norm. Traditional management theory no longer holds, as trust is not easily nurtured in environments shaped by scarcity. This book examines what is meant by Complex Adaptive Systems. It accepts that humans are illogical and emotional beings. It offers a trans-disciplinary approach to leadership with elements of neurobiology, systems engineering, complexity science, and philosophy, as well as evolutionary and social psychology.

Based on the lessons learned during a quarter of a century of leading projects to successful conclusions, this book unveils the five secrets to ensuring project success—even for those seemingly doomed to fail. Using numerous diagrams and checklists, it explains how to take action in ways that will increase the likelihood of success. Supplying step-by-step guidance through each phase, the book explains how to spot the symptoms of troubled projects early on and arms you with time-tested techniques to address the problems that will inevitably emerge.

Catalog no. AU7417, ISBN: 978-1-4200-7417-8 October 2012, 6-1/8 x 9-1/4, 311 pp. Suggested Price: $69.95 / £44.99

Figure slides are available upon qualifying course adoption

Also available as an eBook

Catalog no. K12412, ISBN: 978-1-4398-5246-0 May 2011, 6-1/8 x 9-1/4, 210 pp. Suggested Price: $72.95 / £46.99 Also available as an eBook

Leading Effective Virtual Teams Overcoming Time and Distance to Achieve Exceptional Results Nancy M. Settle-Murphy

Maximizing Benefits from IT Project Management From Requirements to Value Delivery José López Soriano

President, Guided Insights, Boxborough, Massachusetts, USA

Series: Advanced & Emerging Communications Technologies

At best, virtual teams allow companies to procure the best talent without geographical restrictions. Written as a series of bulleted tips drawn from client experiences and best practices, this book presents practical tips and tools for leaders who struggle to find ways to engage and motivate their geographically dispersed project team members. Designed to be read section by section in any order, the text addresses such problems as communication deficiencies, poor leadership and management, and incompetent team members.

This book provides comprehensive guidelines on how to evaluate an accurate and feasible ROI throughout the iterative development cycle of a project, before the project has progressed to the point where it is already over budget and over-run. It explains to how to evaluate the return and subsequent success of a project so that it is simpler to manage, on budget, on time, more efficient, and thus yields the expected return on investment estimated at the outset. Equations, tables, and figures are included within the text for better understanding.

Catalog no. K15492, ISBN: 978-1-4665-5786-4 December 2012, 6-1/8 x 9-1/4, 232 pp., Soft Cover Suggested Price: $49.95 / £31.99

Catalog no. K11933, ISBN: 978-1-4398-4156-3 December 2011, 6-1/8 x 9-1/4, 316 pp. Suggested Price: $69.95 / £46.99

Also available as an eBook

Also available as an eBook

www.crcpress.com • e-mail: orders@crcpress.com • 1-800-634-7064 • 1-561-994-0555 • +44 (0) 1235 400 524


Third Edition Project Management Consultant, Lighthouse Point, Florida, USA

Practical Project Management for Building and Construction

J. LeRoy Ward

Hans Ottosson

ESI International, New York, New York, USA

Projsam Quality, Sävedalen, Sweden

Ginger Levin

Series: ESI International Project Management

Series: ESI International Project Management

Based on recent revisions to PMI®’s examination content outline, this is the most comprehensive and up-to-date resource available to help you prepare for the Program Management Professional (PgMP®) exam. Updated with new terminology, this edition incorporates the concepts from the five performance domains. It has also refashioned the questions from being definition-based to scenario-based. Written by two of the first professionals to obtain PgMP® certification, it includes two, 170-question practice tests in the book and on an accompanying website.

This book provides general information about construction management, project management, project life cycle processes, project phases, and key documents. It presents information about the 14 knowledge areas of project management important to construction business. For each knowledge area, the text explains the processes for scope, time, risk, cost and resource management. It describes procurement management including strategies, contract types, remuneration forms, and contract close out. The chapters also examine change management, working environment, quality, and communication.

Catalog no. K14961, ISBN: 978-1-4665-1362-4 January 2012, 8-1/2 x 11, 432 pp., Soft Cover Suggested Price: $69.95 / £44.99

Catalog no. K14272, ISBN: 978-1-4398-9655-6 July 2012, 6-1/8 x 9-1/4, 328 pp. Suggested Price: $69.95 / £44.99

Also available as an eBook

Also available as an eBook

Program Management Complexity A Competency Model

PMP Exam Practice Test and Study Guide, Ninth Edition Edited by

Project Management

PgMP® Exam Practice Test and Study Guide

Ginger Levin, PMP, PgMP Project Management Consultant, Lighthouse Point, Florida, USA

J. LeRoy Ward, PMP, PgMP ESI International, New York, New York, USA

J. LeRoy Ward ESI International, New York, New York, USA

This study guide provides 40 multiple-choice practice questions in each of nine knowledge areas and the professional and social responsibilities domain. It also includes a 200-question practice test that simulates the PMP® exam. This spiral bound text includes fully referenced answers keyed to the five project management process groups, a complete bibliography, and a study matrix to help readers key in on specific areas that require further study. Using the self examination and study tools in this book, readers can increase their chances of passing the PMP® certification exam the first time. Catalog no. N10593, ISBN: 978-1-890367-57-2 May 2013, 8-1/2 x 11, 375 pp., Soft Cover Suggested Price: $59.95 / £36.99

Series: ESI International Project Management

Written by two of the first professionals to obtain the Program Management Professional (PgMP®) certification from the Project Management Institute (PMI), this book presents a competency model that follows the framework of PMI’s model for project managers. This model is divided into performance competencies and personal competencies. After presenting the model, along with detailed plans and guidelines for its implementation in a real-world setting, the book provides three questionnaires designed to help organizations, existing program managers, and aspiring program managers assess development plans. Catalog no. K12335, ISBN: 978-1-4398-5111-1 May 2011, 6-1/8 x 9-1/4, 222 pp. Suggested Price: $69.95 / £44.99 Also available as an eBook

Program Management A Life Cycle Approach

PMP Exam Challenge!

Edited by

Fifth Edition

Project Management Consultant, Lighthouse Point, Florida, USA

®

Ginger Levin

J. LeRoy Ward and Ginger Levin

Series: Best Practices and Advances in Program Management

ESI International, New York, New York, USA

Program management is a rapidly emerging offshoot of project management. So much so that AT&T, IBM, and other leading organizations, have initiated a push to certify program managers. And, although universities offer courses in program management, there are few books available to guide program managers through this field. Program Management: A Life Cycle Approach provides this muchneeded guidance. Presenting a cohesive compilation of program management knowledge from more than 20 certified PgMPs, it considers the entire program life cycle and its phases—from initiation to sustainability.

Completely revised and updated, this flashcard-format book allows readers to quiz themselves on all nine of the project management knowledge areas and the professional responsibility domain. It includes 600 questions and each question includes references to the five project management process groups. The book contains chapters for each of the processes and each chapter contains 60 questions and answers. It also covers information not included on the PMBOK that is required to pass the test, such as various quality management concepts and communications styles. Catalog no. N10541, ISBN: 978-1-890367-50-3 December 2011, 6 x 6, 614 pp., Soft Cover Suggested Price: $49.95 / £31.99

Catalog no. K15076, ISBN: 978-1-4665-1687-8 August 2012, 6-1/8 x 9-1/4, 584 pp. Suggested Price: $79.95 / £49.99 Also available as an eBook

For more information and a complete list of titles, visit us at www.crcpress.com

35


Project Management Concepts, Methods, and Techniques Claude H. Maley Managing Director, Mit Consultants, Mandelieu-La Napoule, France

H. James Harrington Harrington Institute, Los Gatos, California, USA

William S. Ruggles

Project Management

Series: ESI International Project Management

The Little Big Book Series

Illustrating the why, what, and how of project management, Project Management Concepts, Methods, and Techniques will help readers develop and refine the skills needed to achieve strategic objectives. It presents a balanced blend of detailed explanatory texts and more than 200 illustrations to supply readers with actionable knowledge that can be put to use immediately. Completely aligned with the Project Management Institute Body of Knowledge (PMBOK®), this book is the ideal platform for developing the understanding needed to plan, schedule, and deliver successful projects.

Focusing on opportunities to provide value for the organization, this book presents a method for continuous review of the improvement process and encourages timeliness through its digital-setting and milestones. It walks readers through the steps of defining organizational driving factors, identifying benchmarks and leading practices, conducting knowledge gap analysis, developing value propositions, and reviewing and obtaining approval from the executive team.

Catalog no. K14449, ISBN: 978-1-4665-0288-8 May 2012, 6-1/8 x 9-1/4, 482 pp. Suggested Price: $69.95 / £44.99

Catalog no. K16607, ISBN: 978-1-4665-7257-7 March 2013, 6-1/8 x 9-1/4, 184 pp., Soft Cover Suggested Price: $29.95 / / £18.99

Also available as an eBook

Organizational Portfolio Management for Projects and Programs

Project Management for Healthcare

H. James Harrington Harrington Institute, Los Gatos, California, USA

William S. Ruggles

David Shirley

The Little Big Book Series

Winner of the 2011 PMI David I. Cleland Project Management Literature Award

This book begins by defining organizational driving factors such as core competencies and identifying processes that interfere with them. It discusses benchmarks and leading practices, conducting gap analysis, and developing value propositions. The book then covers reviewing and obtaining approval of the value proposition with the executive team. Topics include planning for benchmark and secondary research, identifying performance issue best practices, identify performance gaps, identify short-term improvement opportunities, assess value proposal results, and more.

Series: ESI International Project Management

This book explains how to apply the time-tested principles of project management to maximize limited resources and ensure the highest possible quality of care. It dissects the project process and provides the tools and techniques required to successfully plan, execute, and control any healthcarebased project. From identifying stakeholders to constructing a project plan, the text covers the spectrum of project planning activities. Complete with chapter summaries, exercises, helpful hints, review questions, and case studies, it illustrates applications across a range of healthcare settings.

36

Performance Acceleration Management (PAM)

Figure slides are available upon qualifying course adoption

Catalog no. K11028, ISBN: 978-1-4398-1953-1 April 2011, 6-1/8 x 9-1/4, 283 pp. Suggested Price: $69.95 / £44.99 Also available as an eBook

Project Management for the Oil and Gas Industry A World System Approach

Catalog no. K16605, ISBN: 978-1-4665-7253-9 May 2013, 6-1/8 x 9-1/4, 150 pp., Soft Cover Suggested Price: $29.95 / £18.99

Forthcoming Books in The Little Big Book Series:

Closing the Communication Gap H. James Harrington and Robert Lewis Catalog no. K16662, ISBN: 978-1-4665-7488-5 June 2013, 6-1/8 x 9-1/4, 150 pp., Soft Cover Suggested Price: $29.95 / £18.99 Also available as an eBook

Air Force Institute of Technology, Dayton, Ohio, USA

Project Management, Review, and Assessment

Samuel O. Osisanya

H. James Harrington and William S. Ruggles

Adedeji B. Badiru

Sarkays Energy Center, Norman, Oklahoma, USA Series: Industrial Innovation

This book presents an integrated approach to project management for oil and gas projects. It covers concepts, tools, and techniques of project management based on the elements of the Project Management Body of Knowledge. The book contains case examples of applications of project management tools and techniques to real-life project scenarios. The book is an ideal reference for planners, project operators, stakeholders, designers, project managers, business managers, consultants, project analysts, senior executives, project team members, members of project management office, project customers, functional managers, trainers, and researchers. Catalog no. 94254, ISBN: 978-1-4200-9425-1 January 2013, 6-1/8 x 9-1/4, 792 pp. Suggested Price: $119.95 / £76.99 Also available as an eBook

Catalog no. K16606, ISBN: 978-1-4665-7255-3 June 2013, 6-1/8 x 9-1/4, 150 pp., Soft Cover Suggested Price: $29.95 / £18.99

Techniques and Sample Outputs H. James Harrington and Chuck Mignosa Catalog no. K16777, ISBN: 978-1-4665-7726-8 June 2013, 6-1/8 x 9-1/4, 200 pp., Soft Cover Suggested Price: $29.95 / £18.99

Value Proposition Identification H. James Harrington and Brett Trusko Catalog no. K16501, ISBN: 978-1-4665-7075-7 April 2013, 6-1/8 x 9-1/4, 150 pp. Suggested Price: $29.95 / £18.99

www.crcpress.com • e-mail: orders@crcpress.com • 1-800-634-7064 • 1-561-994-0555 • +44 (0) 1235 400 524


Textbook

Systems, Principles, and Applications Adedeji B. Badiru

Scrum Project Management

Air Force Institute of Technology, Dayton, Ohio, USA

Kim H. Pries and Jon M. Quigley

Series: Industrial Innovation

Co-Founders, Value Transformation, LLC, Texas, USA

As more and more organizations realize the importance of project management, the need for training in this area increases. Covering all major phases, this text presents the tools and techniques used in each stage of project management from a pedagogical perspective. Using end-of-chapter exercises, software tools, case studies, and graphical representations to supplement concepts, the author presents complete coverage of a wide range of topics, including planning, organization, scheduling, resource allocation, control, systems engineering, economics, decision analysis, and Lean and Six Sigma techniques.

Originally created for software development, Scrum provides project managers with the flexibility needed to meet ever-changing consumer demands. Presenting a modified version of the Agile software development framework, Scrum Project Management introduces Scrum basics and explains how to apply this adaptive technique to effectively manage a range of programs and complex projects. It supplies proven planning methods for controlling project scope, includes Scrum tracking methods, and also explains how to use earned value management, critical path, and PERT in the context of Scrum.

A solutions manual and figure slides are available upon qualifying course adoption

Catalog no. K11197, ISBN: 978-1-4398-2515-0 August 2010, 6-1/8 x 9-1/4, 198 pp. Suggested Price: $54.95 / £34.99

Catalog no. 83198, ISBN: 978-1-4200-8319-4 December 2011, 7 x 10, 587 pp. Suggested Price: $104.95 / £66.99

Also available as an eBook

Also available as an eBook

Projects and Complexity

Project Management

Project Management

Scrum Software Development Jagdish Bhandarkar and J. Srinivas Infosys Technologies Ltd., Bangalore, India

Edited by

Francesco Varanini and Walter Ginevri

Series: Infosys Press

Projects and Complexity introduces a new way of looking at projects and fostering the culture needed to achieve sustainable results. It brings together experts from the academic, military, and business worlds who explore a systemic and organic approach to projects that widens the scope of a project manager’s role as well as the tools and capabilities required. The book explores seven principles of complexity theory and applies them to project management: examining project needs and features in terms of success parameters, team and stakeholders’ perspectives, the project manager’s perspective, and the perspectives of theory and practice.

Scrum is an Agile development methodology that’s quickly gaining momentum as a mainstream method in the software industry. This book highlights its practice, interweaving project experience with mandatory Scrum methods. Each chapter illustrates a particular aspect of Scrum and its application. Using a case study throughout, the authors detail how to implement Agile practices. They discuss the need for a different kind of contract mechanism, which needs to be put in place with different metrics and estimation techniques. The book also includes guidelines for converting a mainstream methodology to Agile.

Catalog no. K14446, ISBN: 978-1-4665-0279-6 May 2012, 6-1/8 x 9-1/4, 327 pp. Suggested Price: $89.95 / £57.99

Catalog no. K11330, ISBN: 978-1-4398-2699-7 April 2013, 6-1/8 x 9-1/4, 275 pp., Soft Cover Suggested Price: $49.95 / £31.99 Also available as an eBook

Also available as an eBook

Textbook

Requirements Engineering for Software and Systems

System Synthesis

Phillip A. Laplante

Product and Process Design

The Pennsylvania State University, Malvern, USA

Jeffrey O. Grady

Series: Applied Software Engineering

JOG System Engineering, Inc., San Diego, California, USA

With a focus on software-intensive systems, this volume provides a comprehensive review of recent developments in intelligent systems, soft computing techniques, and their applications in manufacturing. To illustrate key ideas associated with requirements engineering, the text presents three example systems: an airline baggage handling system, a point-of-sale system for one location of a large pet store chain, and a system for a smart home in which one or more PCs control various aspects of the home’s functions. The selected systems encompass a wide range of applications.

Based on the author’s 45 years of experience, this book examines the activities that must take place in the development of any system between the completion of the requirements work and the verification of work. It provides insight into complex problems, focusing on the boundary conditions that exist between the knowledge domains of the specialized engineers populating a program and the product domains related to the product being developed by different teams on a program. The text explores the role of the system engineer in design, material procurement, and manufacturing.

An instructor’s manual is available upon qualified course adoption

Catalog no. K11032, ISBN: 978-1-4398-1961-6 May 2010, 6-1/8 x 9-1/4, 574 pp. Suggested Price: $129.95 / £83.00

Catalog no. AU6467, ISBN: 978-1-4200-6467-4 March 2009, 6-1/8 x 9-1/4, 264 pp. Suggested Price: $92.95 / £61.99

Also available as an eBook

For more information and a complete list of titles, visit us at www.crcpress.com

37


Textbook

Textbook

Systems Architecting

The Art of Systems Architecting

A Business Perspective

Third Edition

Gerrit Muller

Mark W. Maier and Eberhardt Rechtin

Project Management

Embedded System Institute, The Netherlands

Series: Systems Engineering

Focusing on systems architecting for business enterprises, this practical, scenariodriven guide is derived from industry-training classes taught by the author at the Embedded Systems Institute in Norway. Suitable for graduate students and practicing engineers in the industry, the book places the processes of systems architecting in a broader context by juxtaposing the relationship of the systems architect with enterprise and management. Written in an approachable style, it includes end-of-chapter exercises and offers ancillary material online. An instructor’s manual and figure slides are available upon qualifying course adoption

Explaining how to create a system from scratch, the third edition of this bestselling text provides invention/design rules along with clear explanations of how to use them. It details guidelines for avoiding common systematic failures while implementing new mandates and uses a heuristics-based approach that provides an organized attack on ill-structured engineering problems. Examining architecture as a set of decisions that either drive a system to success or doom it to failure, the book provides methods for integrating business strategy with technical architectural decision making.

Catalog no. K12115, ISBN: 978-1-4398-4762-6 September 2011, 6-1/8 x 9-1/4, 263 pp. Suggested Price: $93.95 / £59.99

Catalog no. 79131, ISBN: 978-1-4200-7913-5 January 2009, 6-1/8 x 9-1/4, 472 pp. Suggested Price: $113.95 / £73.99

Also available as an eBook

Also available as an eBook

Team Planning for Project Managers and Business Analysts Gail Levitt President, Levitt Communications Inc., Ontario, Canada Series: ESI International Project Management

38

Filled with time-tested tips and templates for developing teams efficiently and effectively, this book provides the planning materials required to increase team collaboration and productivity in a global workplace. It offers insights and access to critical resources for creating, proposing, executing, and evaluating team development plans. Dr. Levitt’s insights will help readers transform their visions, mission statements, goals, and deliverables into actionable plans for their teams. In addition to templates and guidelines, the book offers a variety of practical team development guidelines to ensure team activities are both engaging and productive. Catalog no. K12584, ISBN: 978-1-4398-5543-0 September 2012, 6-1/8 x 9-1/4, 225 pp. Suggested Price: $69.95 / £44.99

The Complete Project Management Office Handbook Second Edition Gerard M. Hill Principal, Hill Consulting Group, Woodbridge, Virginia, USA Series: ESI International Project Management

The second edition of this bestselling reference identifies the PMO as the essential business integrator of the people, processes, and tools that manage or influence project performance. It explains how the PMO applies professional project management practices and successfully integrates business interests with project goals. This edition examines 20 function models that can be used to guide the organization through the deliberation and development of PMO operational capability. These models suggest what project management capability can be realized through comprehensive implementation of each PMO function. Catalog no. AU4680, ISBN: 978-1-4200-4680-9 August 2007, 6-1/8 x 9-1/4, 752 pp. Suggested Price: $93.95 / £57.99 Also available as an eBook

Also available as an eBook

The Dynamic Progress Method The 12 Pillars of Project Excellence A Lean Approach to Improving Project Results Adil F. Dalal CEO, Pinnacle Process Solutions Intl., Cedar Park, Texas, USA

The 12 Pillars of Project Excellence will help readers transform the theory of project management from the age of command, control, and chaos to a solid practice of project leadership that engages, empowers, and enlightens. Asking tough questions about the current state of project management, it provides powerful tools for organizational and self assessment on the accompanying CD. The author unveils novel solutions and breakthrough concepts based on lessons learned from leading more than 300 successful projects to help you chart the most efficient path to the pinnacle of project leadership. Catalog no. K12221, ISBN: 978-1-4398-4912-5 October 2011, 8-1/2 x 11, 691 pp., Soft Cover Suggested Price: $67.95 / £42.99

Using Advanced Simulation to Improve Project Planning and Management Edited by

J. Chris White and Robert M. Sholtes ViaSim Solutions, Rockwall, Texas, USA

This book introduces a new and better way of planning, estimating, and managing projects that corrects some of the fundamental flaws found in the Critical Path Method (CPM). It presents the author’s revolutionary Dynamic Progress Method (DPM), including instructions on how to use the accompanying DPM-based simulation tool called pmBLOX (provided) to build and analyze project plans. The text will help to revolutionize project planning and management by bringing the computational integrity of planning simulation up to speed with today’s userfriendly computers. Catalog no. K14520, ISBN: 978-1-4665-0437-0 June 2013, 6-1/8 x 9-1/4, 300 pp. Suggested Price: $79.95 / £49.99 Also available as an eBook

www.crcpress.com • e-mail: orders@crcpress.com • 1-800-634-7064 • 1-561-994-0555 • +44 (0) 1235 400 524


The ScrumMaster Study Guide James Schiel Founder, Artisan Software Consulting, Lafayette Hill, Pennsylvania, USA

Gregory T Haugan

Series: Applied Software Engineering

The ongoing changes in population, climate, and the availability of energy have resulted in unprecedented threats and opportunities that all project and program managers, portfolio managers, and public planners need to be aware of. This book offers a clear look at how these constraints will impact project undertakings. It presents current facts on population, climate change, and energy issues—identifying trends and outlining opportunities in the form of a set of overlays (summary conclusions). The overlays are indexed to current changes that represent a turning point in the way we use resources.

Examining the questions most commonly asked by students attending Certified Scrum Master (CSM) training, this book presents the insights the author has gained from teaching nearly 100 CSM classes. It starts by introducing the concepts of Agile development and Scrum. Next, it explains how to create Scrum teams and how to assess their productivity. Considering how to sell Agile development to upper management and to customers, the book illustrates the implementation of Agile development in an organization—addressing the roles and responsibilities of various team players.

Catalog no. K14552, ISBN: 978-1-4665-0518-6 July 2012, 6-1/8 x 9-1/4, 420 pp. Suggested Price: $69.95 / £44.99

Catalog no. K12736, ISBN: 978-1-4398-5991-9 December 2011, 6-1/8 x 9-1/4, 234 pp. Suggested Price: $72.95 / £46.99

Also available as an eBook

Also available as an eBook

The Strategic Project Office The PMP® Certification Exam Study Guide Rosaldo de Jesus Nocêra This book covers the nine knowledge areas and 42 processes covered in the Project Management Institute’s Project Management Professional (PMP®) certification examination. Explaining process input, output, and interaction, it contains more than 500 practice questions. It also includes hundreds of illustrations, diagrams, memorization games, study tips, equations, and a glossary. Each chapter includes self-tests with detailed answer keys. The book includes a CD with exercise questions and two posters for process visualization. Catalog no. K14494, ISBN: 978-1-4665-0383-0 August 2012, 8-1/2 x 11, 736 pp., Soft Cover Suggested Price: $79.95 / £49.99 Also available as an eBook

Second Edition J. Kent Crawford Founder & CEO, Project Management Solutions, Inc. Series: PM Solutions Research

The second edition of this award-winning reference provides step-by-step instructions for establishing and maturing a project management office (PMO). It covers the four primary areas of knowledge and practice regarding the PMO: governance and portfolio management, resource optimization, organizational change, and performance measurement. Winner of a David I. Cleland Project Management Literature Award, the first edition introduced the concept of PMO as a strategic resource. This edition adds reporting on cutting-edge research on the status and roles of today’s PMO, highlights best practices, and includes case studies of award-winning PMOs. Catalog no. K11727, ISBN: 978-1-4398-3812-9 September 2010, 6-1/8 x 9-1/4, 394 pp. Suggested Price: $79.95 / £52.99 Also available as an eBook

The Portable PMP® Exam Prep Conversations on Passing the PMP® Exam, Fourth Edition J. LeRoy Ward ESI International, New York, New York, USA

Total Quality Management for Project Management Kim H. Pries and Jon M. Quigley

Carl L. Pritchard

Co-Founder, Value Transformation, LLC, Texas, USA

Pritchard Management Associates, Frederick, Maryland, USA

Finding ways to improve margins can be the difference between organizations that thrive and those that simply survive during times of economic uncertainty. Describing why cost reductions can be just as powerful as increases in revenue, this book explains how to integrate time-tested project management tools with the power of Total Quality Management (TQM) to achieve significant cost reductions. Detailing the ins and outs of applying project management methods to TQM activities, the book provides the understanding you’ll need to enhance the effectiveness of your TQM work.

Completely updated to reflect the PMBOK® Guide–Fourth Edition, this set of nine CDs addresses the nine areas of the PMBOK® Guide, as well as professional and social responsibility. To make listening easy, there are two roughly 25-minute sessions for each knowledge area, plus a bonus session with test-taking tips. Ward and Pritchard’s approach is straightforward: to help readers understand what’s important and what’s not to pass the PMP® exam. They have captured the critical issues of the exam and share those insights in an informative, engaging, and sometimes humorous style. Catalog no. N10537, ISBN: 978-1-890367-53-4 December 2011, Audio CD Suggested Price: $109.95 / £68.99

Project Management

The New Triple Constraints for Sustainable Projects, Programs, and Portfolios

Catalog no. K13986, ISBN: 978-1-4398-8505-5 August 2012, 6-1/8 x 9-1/4, 295 pp. Suggested Price: $69.95 / £44.99 Also available as an eBook

For more information and a complete list of titles, visit us at www.crcpress.com

39


21st Century Security and CPTED Designing for Critical Infrastructure Protection and Crime Prevention, Second Edition Randall I. Atlas

Aviation and Airport Security Terrorism and Safety Concerns, Second Edition

Security Management

Atlas Safety and Security Design, Inc., Fort Lauderdale, Florida, USA

Kathleen Sweet

Based on the tenets of Crime Prevention Through Environmental Design (CPTED), the updated edition of this bestselling reference blends new design elements with the latest best-practice security measures. Illustrated with hundreds of photographs and line drawings, the text emphasizes consideration of security aspects throughout the design process, including how to take stock of open spaces, avoid blind corners, and use landscaping to create secure spaces. The author updates these classic principles to include the latest design capabilities given new security and building construction technologies. This edition includes new chapters on security and sustainability.

USAF Lieutenant Colonel Kathleen Sweet’s seminal resource is considered the definitive handbook on the terrorist threat to commercial airline and airport security. Presenting an analysis of modern-day risks, it covers the history of aviation security and compares current in-flight security practices with those of other countries. The book reviews Transportation Security Administration changes in security, policy, and training since 9/11 and discusses several aviation terrorist incidents. It also examines how security considerations are factored into business processes and offers extensive background information on various terrorist groups.

Catalog no. K13768, ISBN: 978-1-4398-8021-0 February 2013, 7 x 10, 972 pp. Suggested Price: $119.95 / £76.99

Catalog no. AU8165, ISBN: 978-1-4200-8816-8 December 2008, 7 x 10, 384 pp. Suggested Price: $91.95 / £58.99

Also available as an eBook

Also available as an eBook

Active Shooter Events and Response John P. Blair

West Fork, Arkansas, USA

The Chief Information Security Officer

Texas State University, San Marcos, USA

Roles and Responsibilities

Terry Nichols, David Burns, and John R. Curnutt

Kamesh Namuduri

Advanced Law Enforcement Rapid Response Training (ALERRT), San Marcos, Texas, USA

40

Textbook

The Columbine tragedy and other recent shooter scenarios have led police agencies to reconsider their traditional approach to these events. It has become increasingly apparent that a different strategy is needed to deal with Active Shooter Events (ASE), and that simply containing shooters is not an effective means to protect the public. Numerous ASE training programs have sprung up throughout the U.S., yet to date, no set of best practices has emerged. This new book fills this void, dispelling common myths about ASEs and providing a model for response. Catalog no. K14887, ISBN: 978-1-4665-1229-0 April 2013, 6-1/8 x 9-1/4, 320 pp., Soft Cover Suggested Price: $69.95 / £44.99 Also available as an eBook

Asset Protection through Security Awareness Tyler Justin Speed

University of North Texas, Denton, USA Series: (ISC)2 Press

This book provides a high-level discussion on the roles and responsibilities of a CISO or an equivalent authority in charge of protecting the confidentiality of information in a typical organization. Supplying the knowledge base and experience required for a CISO, the text includes several case studies based on real-world experiences. For an incumbent or an aspiring CISO, the book includes the necessary training material. Experienced CISOs can refer to this guide for best practices in the industry. Catalog no. K15135, ISBN: 978-1-4665-1789-9 June 2013, 6-1/8 x 9-1/4, 288 pp. Suggested Price: $69.95 / £44.99 Also available as an eBook

CISO’s Guide to Penetration Testing A Framework to Plan, Manage, and Maximize Benefits James S. Tiller

Electronics International, Oregon, USA

Raleigh, North Carolina, USA

Supplying a high-level overview of how to protect your company’s physical and intangible assets, this book explains how to enlist the assistance of your employees as the first line of defense in safeguarding company assets and mitigating security risks. It reviews key topics surrounding computer security and provides detailed instruction on how to put together an effective security awareness team. Requiring no previous networking or programming experience, the book specifies managers’ and employees’ roles in establishing a companywide culture of security awareness.

Presenting the underlying methodologies and concepts required for successful penetration testing, this book discusses the process from both consultative and technical perspectives. It provides an overview of the common tools and exploits used by attackers along with the rationale for why they are used. It depicts attack scenarios to show the complete cycle of attack from the hacker’s perspective. The methodology detailed provides a comprehensive solution to meeting the objectives of penetration testing. The author covers the deliverables, including the final report.

Catalog no. K10491, ISBN: 978-1-4398-0982-2 December 2011, 6-1/8 x 9-1/4, 337 pp. Suggested Price: $69.95 / £46.99

Catalog no. K13771, ISBN: 978-1-4398-8027-2 December 2011, 6-1/8 x 9-1/4, 389 pp. Suggested Price: $72.95 / £46.99

Also available as an eBook

Also available as an eBook

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Examining Global and Regional Responses to Disasters Edited by

DeMond Shondell Miller and Jason David Rivera

Corporate Security in the Asia-Pacific Region Crisis, Crime, Fraud, and Misconduct Christopher J. Cubbage, CPP and David J. Brooks, PhD

Rowan University, Glassboro, New Jersey, USA

Amlec House, Pty, Ltd, Booragoon, Western Australia

Bringing together the contributions of international experts, this book demonstrates ways to recognize and reduce regional infrastructure vulnerability by building secure networks of collaboration within different areas of the world. With sections on the Americas, Africa and the Middle East, Europe, Asia, and the Pacific Rim, it examines the various ways different societies have responded to environmental threats. The book presents a multifaceted study to foster dialogue among policymakers to reduce social vulnerability and build local and regional capacities to withstand environmental assaults.

As corporations and governments become more litigious and risk averse, international risk management becomes more complex. This book examines real cases of corporate crisis, crime, fraud, and other misconduct that corporate security professionals need to be aware of to effectively protect people, operations, and assets within the region. Addressing current security threats and risks, it supplies the regional snapshot and geopolitical background needed to understand the cultural differences, challenges, and state of affairs for any country in the region.

Catalog no. K10271, ISBN: 978-1-4398-0491-9 June 2011, 6-1/8 x 9-1/4, 469 pp. Suggested Price: $104.95 / £66.99

Catalog no. K14136, ISBN: 978-1-4398-9227-5 August 2012, 6-1/8 x 9-1/4, 242 pp. Suggested Price: $79.95 / £49.99

Also available as an eBook

Also available as an eBook

The Complete Guide for CPP Examination Preparation James P. Muuss, CPP Reliant Protective Services Inc., Phoenix, Arizona, USA

David Rabern, CPP

Critical Infrastructure System Security and Resiliency Betty Biringer and Eric Vugrin Sandia National Laboratories, Albuquerque, New Mexico, USA

International Counterintelligence Services, Scottsdale, Arizona, USA

Warren Drake

For those preparing for the Certified Protection Professional® designation, this text provides a thorough foundation of security concepts and practices. It does more than impart the information required to pass the CPP® exam, it also delivers insight into what taking the exam is like, and provides an appreciation for the work and knowledge needed to gain CPP certification. The book addresses security management, investigations, protection of sensitive information, substance abuse, physical security, personnel security, emergency planning, management of a guard force, legal aspects of security, and the role of a security professional as a liaison.

This book focuses on the notion of safeguarding critical infrastructure by protecting the infrastructure’s ability to perform its mission or function. The authors’ analytical approach and methodology leverages expertise in modeling dependencies, optimizing system resiliency for effective physical protection system design and consequence mitigation. The book also provides risk assessment tools and necessary metrics to provide guidance to decision-makers in applying the sometimes limited resources to reduce risk and ensure operational resiliency.

Catalog no. 2896, ISBN: 978-0-8493-2896-1 June 2006, 6-1/8 x 9-1/4, 592 pp. Suggested Price: $99.95 / £62.99

Catalog no. K15473, ISBN: 978-1-4665-5750-5 May 2013, 6-1/8 x 9-1/4, 500 pp. Suggested Price: $89.95 / £57.99

Also available as an eBook

Also available as an eBook

The Comprehensive Handbook of School Safety

Cultural Property Security

Edited by

E. Scott Dunlap Eastern Kentucky University, Richmond, USA Series: Occupational Safety & Health Guide

Security Management

Comparative Emergency Management

Rand Corporation, Santa Monica, California, USA

Protecting Museums, Historic Sites, Archives, and Libraries Daniel J. Benny Embry-Riddle Aeronautical University, Harrisburg, Pennsylvania, USA

Tragic shootings at our schools along with reports of deaths stemming from bullying demonstrate that comprehensive action must be taken to not only protect students, but also faculty and staff. This book presents the topic of school safety from a holistic perspective that addresses the spectrum of safety risks to students, faculty, and staff. It presents vulnerability assessment tools and incident investigation forms to help schools develop a comprehensive safety program. Additional topics include security protocols, environmental safety risks, and cyber safety.

The protection and security of cultural properties is of primary concern to the thousands of institutions entrusted with housing and displaying our national heritage and history of our society. The ever-present threat of traditional crime, theft, and vandalism is accompanied by the increasing threat from terrorism. This volume offers powerful protection guidelines to security departments tasked with safeguarding popular historical sites, museums, and libraries and the historical artifacts they house.

Catalog no. K13432, ISBN: 978-1-4398-7407-3 September 2012, 6-1/8 x 9-1/4, 454 pp. Suggested Price: $119.95 / £76.99

Catalog no. K15509, ISBN: 978-1-4665-5818-2 December 2012, 6-1/8 x 9-1/4, 216 pp. Suggested Price: $79.95 / £49.99

Also available as an eBook

Also available as an eBook

For more information and a complete list of titles, visit us at www.crcpress.com

41


Encyclopedia of Information Assurance Cyber Security Essentials

Edited by

Rebecca Herold

Edited by

James Graham, Ryan Olson, and Rick Howard

Rebecca Herold, LLC, Van Meter, Iowa, USA

Security Management

Verisign iDefense Security Intelligence Services, Dulles, Virginia, USA

Marcus K. Rogers

This volume provides a clear understanding of the concepts behind cyberprevalent threats, tactics, and procedures. The team of security professionals from VeriSign’s iDefense® Security Intelligence Services supply an extensive review of the computer security landscape. They address more than 75 key security concepts in a series of well-illustrated summaries designed for most levels of technical understanding. Accessible to those new to cyber security, its comprehensive nature makes it ideal for experts who need to explain how computer security works to non-technical staff.

This encyclopedia presents an up-to-date collection of peer-reviewed articles and references written by authorities in their fields. From risk management and privacy to auditing and compliance, the encyclopedia’s four volumes provide comprehensive coverage of the key topics related to information assurance. Steeped with the wisdom of leading researchers and practitioners, this authoritative reference provides the knowledge and insight needed to avoid common pitfalls and stay a step ahead of evolving threats. This encyclopedia is also available in an online version.

Catalog no. K12343, ISBN: 978-1-4398-5123-4 December 2010, 6-1/8 x 9-1/4, 341 pp., Soft Cover Suggested Price: $69.95 / £46.99

Catalog no. AU6620, ISBN: 978-1-4200-6620-3 December 2010, 8-1/2 x 11, 3860 pp. Suggested Price: $1255.00 / £799.00

Purdue University, West Lafayette, Indiana, USA

Also available as an eBook

Cybersecurity for Industrial Control Systems SCADA, DCS, PLC, HMI, and SIS Tyson Macaulay Security Liaison Officer, Bell Canada, Ottawa, Ontario

FISMA Principles and Best Practices Beyond Compliance Patrick D. Howard Chief Information Security Officer, Nuclear Regulatory Commission, USA

As Industrial Control Systems (ICS) become Internet-facing, they expose crucial services to attack. Explaining how to develop and implement an effective cybersecurity program for ICS, this book provides the tools to ensure network security without sacrificing efficiency and functionality. Starting with an introduction to ICS, it discusses business, cost, competitive, and regulatory drivers and the conflicting priorities of convergence. It explains why security requirements differ from IT to ICS and explains when standard IT security solutions can be used and where SCADA practices are required.

Detailing a proven approach for establishing and implementing a comprehensive information security program, this book integrates compliance review, technical monitoring, and remediation efforts to explain how to achieve and maintain compliance with Federal Information Security Management Act (FISMA) requirements. Based on the author’s experience developing, implementing, and maintaining enterprise FISMA-based information technology security programs at three major federal agencies, the book provides workable solutions for establishing and operating an effective security compliance program. It delineates the processes, practices, and principles involved in managing the complexities of FISMA compliance.

Catalog no. K10111, ISBN: 978-1-4398-0196-3 December 2011, 6-1/8 x 9-1/4, 203 pp. Suggested Price: $79.95 / £52.99

Catalog no. AU8291, ISBN: 978-1-4200-7829-9 March 2011, 6-1/8 x 9-1/4, 345 pp. Suggested Price: $79.95 / £52.99

Also available as an eBook

Also available as an eBook

Bryan L. Singer Principal Consultant, Kenexis Consulting Corporation

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4 Volume Set (Print Version)

General Aviation Security Disaster & Recovery Planning A Guide for Facility Managers, Fifth Edition Joseph F. Gustin Consultant, Lilburn, Georgia, USA

The fourth edition of this bestselling resource addresses the complexities of disaster preparedness and business continuity. This edition includes recent information on dirty bombs and other chemical and biological weapons. It also offers updated information on disaster planning and recovery, regulatory influences, and emergency preparedness. This reference speaks on the issues of prevention, as well as controlling the effects of a disaster on a company’s operations. Information is included on how to assess and manage the risk of bioterrorism. Catalog no. N10275, ISBN: 978-1-4398-4467-0 June 2010, 6 x 9, 350 pp. Suggested Price: $119.95 / £76.99

Aircraft, Hangars, Fixed-Base Operations, Flight Schools, and Airports Daniel J. Benny, Ph.D. Embry-Riddle Aeronautical University, Harrisburg, Pennsylvania, USA

Addressing all aspects of general aviation security, this book offers guidance to a wide audience including corporate flight departments, pilots, airport administrators, and individual owners of aircraft. The text enables readers to understand the components of aviation security, the threats that exist, and how to reduce the risk and provide adequate protection. Presented as a single comprehensive source of information, the book supplies detailed, practical instruction for the protection of hangers, fixed base operations, flight schools, and airports. Catalog no. K14805, ISBN: 978-1-4665-1087-6 August 2012, 6-1/8 x 9-1/4, 347 pp. Suggested Price: $79.95 / £49.99 Also available as an eBook

www.crcpress.com • e-mail: orders@crcpress.com • 1-800-634-7064 • 1-561-994-0555 • +44 (0) 1235 400 524


Edited by

Darren Palmer, Michael M. Berlin, and Dilip K. Das Drawn from the proceedings at the International Police Executive Symposium in Prague and other IPES projects, this book presents case studies from more than 14 countries. Presenting the contributions of high-level police executives, practitioners, and academics, it explores community policing in Latin America and the United States and describes the effectiveness of a “zero tolerance” policy in New York City. It also presents a historical case study of policing in Portugal and examines challenges confronting developing countries, policing in Brazil, and police accountability mechanisms in India. Catalog no. 65904, ISBN: 978-1-4200-6590-9 June 2012, 6-1/8 x 9-1/4, 359 pp. Suggested Price: $99.95 / £63.99 Also available as an eBook

Identity in a Digital World What It Is and How to Protect It Dallas Bishoff Santa Fe, New Mexico, USA

Supplying helpful guidelines for identity management, system procurement, and management, this book discusses how legal identity is formed. It analyzes the ways that identity is represented through digital formats, as well as the use of case scenarios for ecommerce, banking, authentication, and social networking. This book addresses a range of topics, including early introduction of identity, and early versus current forms to bind identity, national/government ID systems, corporate identity forms, digital identity in e-commerce, biometric representations of identity, and the benefits and risks of the various incantations of identity. Catalog no. K16101, ISBN: 978-1-4665-6546-3 May 2013, 6-1/8 x 9-1/4, 700 pp. Suggested Price: $69.95 / £44.99 Also available as an eBook

Handbook of Surveillance Technologies Third Edition

Security Management

Global Environment of Policing

Industrial Espionage Developing a Counterespionage Program

J.K. Petersen Computer Consultant, Writer, and Educator, Washington, USA

From officially sanctioned, high-tech operations to budget spy cameras and cell phone video, the third edition of this bestselling handbook reflects the rapid growth in the surveillance industry. The only comprehensive work chronicling the background and current applications of a broad range of surveillance technologies, this fully revised and expanded edition offers the latest in surveillance and privacy issues. It addresses social media, GPS circuits in cell phones and PDAs, new GIS system use, Google street-viewing technology, as well as other new and emerging developments. A solutions manual is available upon qualified course adoption

Catalog no. K13389, ISBN: 978-1-4398-7315-1 January 2012, 7 x 10, 1040 pp. Suggested Price: $139.95 / £89.00

Daniel J. Benny Embry-Riddle Aeronautical University, Harrisburg, Pennsylvania, USA

Books on industrial espionage tend to focus on what the threat is and will often review case studies of threats—but they generally fail to provide guidelines on how to establish a program to prevent and thwart such threats. A comprehensive source of information, this book offers guidance on how to ensure the protection of company proprietary information and the development of a corporate counterespionage program. It addresses all aspects of industrial espionage that must be considered when developing a counterintelligence program. Catalog no. K16372, ISBN: 978-1-4665-6814-3 June 2013, 6 x 9, 288 pp. Suggested Price: $69.95 / £23.99 Also available as an eBook

Also available as an eBook

Hospitality Security Managing Security in Today’s Hotel, Lodging, Entertainment, and Tourism Environment

Information Security Architecture An Integrated Approach to Security in the Organization, Second Edition Jan Killmeyer

Darrell Clifton Circus Circus Hotel Casino, Reno, Nevada, USA

Tudor Engineering Management, Butler, Pennsylvania, USA

A security director must have knowledge of criminal and civil law, risk and personnel management, budgeting and finance, and a host of other areas in order to be effective. This volume provides time-tested methods for preventing and resolving the challenges faced by hospitality practitioners. This readerfriendly primer enables security directors to evaluate what risks are inherent to hospitality environments, analyze those risks through threat and vulnerability assessments, and develop methods to mitigate or eliminate them—all the while keeping customers and personnel safe and improving the bottom line.

Exploring the evolution of information security (IS), this bestselling reference looks at the development of the field from infancy to a more mature and manageable state. It simplifies security by providing clear, organized methods and guiding readers to the most effective resources available. Building on the foundation of the first edition, this volume discusses three additional components: monitoring and detection, computer incident and emergency response, and disaster recovery and business continuity planning. Each chapter provides an understanding of the component and details how it relates to the rest of the IS architecture.

Catalog no. K13445, ISBN: 978-1-4398-7436-3 May 2012, 7 x 10, 333 pp. Suggested Price: $79.95 / £49.99

Catalog no. AU1549, ISBN: 978-0-8493-1549-7 January 2006, 6-1/8 x 9-1/4, 424 pp. Suggested Price: $99.95 / £62.99

Also available as an eBook

Also available as an eBook

For more information and a complete list of titles, visit us at www.crcpress.com

43


Information Security Management Handbook Sixth Edition, Volume 6 Edited by

Harold F. Tipton

Information Security Governance Simplified

HFT Associates, Villa Park, California, USA

From the Boardroom to the Keyboard

Micki Krause Nozaki

Todd Fitzgerald

Security Management

Pacific Life Insurance Company, Newport Beach, California, USA

Milwaukee, Wisconsin, USA

Updated annually, the Information Security Management Handbook, Sixth Edition, Volume 6 is the most comprehensive and up-to-date reference available on information security and assurance. Bringing together the knowledge, skills, techniques, and tools required of IT security professionals, it facilitates the upto-date understanding required to stay one step ahead of evolving threats, standards, and regulations.

Security practitioners must be able to build a cost-effective security program while at the same time meet the requirements of government regulations. This book lays out these regulations in simple terms and explains how to use the control frameworks to build an effective information security program and governance structure. It discusses how organizations can best ensure that the information is protected and examines all positions from the Board of Directors to the end user, delineating the role each plays in protecting the security of the organization.

Reporting on the latest developments in information security and recent changes to the (ISC)2® CISSP Common Body of Knowledge (CBK®), this volume features 31 new entries on Social Networking, Secure Software Lifecycle, Insider Threat, Application Whitelisting, Server Virtualization, Security Requirements Analysis, CERT Resilience Management Model, Continuous Monitoring, ServiceOriented Architecture, Cloud Security, Managing Advanced Persistent Threats, Virtualization Forensics, Protected Health Information under HIPAA and HITECH, and more. Catalog no. K14176, ISBN: 978-1-4398-9313-5 March 2012, 7 x 10, 504 pp. Suggested Price: $99.95 / £63.99 Also available as an eBook

Get all volumes on a single CD-ROM

Catalog no. K10586, ISBN: 978-1-4398-1163-4 December 2011, 6-1/8 x 9-1/4, 431 pp. Suggested Price: $79.95 / £52.99 Also available as an eBook

Information Security Policies and Procedures A Practitioner’s Reference, Second Edition Thomas R. Peltier Thomas R. Peltier Associates, LLC, Wyandotte, Michigan, USA

Information Security Management Handbook, 2012 CD-ROM Harold F. Tipton HFT Associates, Villa Park, California, USA

44

Mickie Krause Nozaki Pacific Life Insurance Company, Newport Beach, California, USA

This 2012 CD-ROM Edition contains the complete contents of every annual edition of the handbook since 1997, including 2012. It is an authoritative resource that is linked, searchable by keyword, and organized under the CISSP® CBK® domains. In addition to the complete contents of every annual edition since 1997, the CD-ROM includes an extra volume’s worth of information—including chapters from other security and networking books that have never appeared in the print edition of the Information Security Management Handbook.

This book illustrates how policies and procedures support the efficient running of an organization. It points out how security documents and standards are key elements in the business process, but should never be undertaken to satisfy a perceived audit or security requirement. Instead, policies, standards, and procedures should exist only to support business objectives or mission requirements. The authors emphasize how information security must be integrated into all business processes. The book examines Tier 1, Tier 2, and Tier 3 policies. Catalog no. AU1958, ISBN: 978-0-8493-1958-7 June 2004, 6-1/8 x 9-1/4, 408 pp. Suggested Price: $113.95 / £73.99 Also available as an eBook

Catalog no. K14130, ISBN: 978-1-4398-9209-1 September 2012, 7 x 10, 480 pp., CD-ROM Suggested Price: $199.95 / £127.00 Available in eBook

Information Security Risk Analysis Third Edition

Coming Soon! Information Security Management Handbook, Sixth Edition, Volume 7 Catalog no. K16337, ISBN: 978-1-4665-6749-8 March 2013, 7 x 10, 500 pp. Suggested Price: $89.95 / £57.99 Visit www.crcpress.com for more information on prior editions Available in eBook

Thomas R. Peltier Thomas R. Peltier Associates, Wyandotte, Michigan, USA

Authored by renowned security expert and certification instructor Thomas Peltier, this authoritative reference provides readers with the knowledge and the skill-set needed to achieve a highly effective risk analysis assessment in a matter of days. Peltier demonstrates how to identify threats and then determine if those threats pose a real risk. Supplemented with online access to user-friendly checklists, forms, questionnaires, sample assessments, and other documents, this work is truly a one-stop, how-to resource for industry and academia professionals. Catalog no. K11810, ISBN: 978-1-4398-3956-0 March 2010, 6-1/8 x 9-1/4, 456 pp. Suggested Price: $83.95 / £52.99 Also available as an eBook

www.crcpress.com • e-mail: orders@crcpress.com • 1-800-634-7064 • 1-561-994-0555 • +44 (0) 1235 400 524


Understanding Modern Video Surveillance Systems Fredrik Nilsson and Axis Communications Axis Communications Inc., Chelmsford, Massachusetts, USA

Offering ready access to the security industry’s cutting-edge digital future, Intelligent Network Video provides the first complete reference for those involved with developing, implementing, and maintaining the latest surveillance systems. Pioneering expert Fredrik Nilsson explains how IP-based video surveillance systems provide better image quality and a more scalable and flexible system at lower cost. A complete and practical reference for the field, this volume includes a comprehensive checklist for those designing a network video system, as well as a systems design tool on DVD. Catalog no. AU6156, ISBN: 978-1-4200-6156-7 September 2008, 7 x 10, 416 pp. Suggested Price: $93.95 / £59.99 Also available as an eBook

Textbook

Introduction to Transportation Security Frances L. Edwards and Daniel C. Goodrich Mineta Transportation Institute, San Jose State University, California, USA

Providing transportation managers with the knowledge, skills, and abilities to effectively manage the security of transportation assets, this volume discusses the integrated nature of the nation’s critical infrastructure and the threats to transportation in each surface mode. It explores federal agencies working in emergency management and transportation security and their intelligence and response requirements and capabilities. It also presents cost-beneficial security strategies aimed at preventing catastrophic failures in each transportation mode and supplies effective methods for organizing, testing, and evaluating transportation security across modes and professions. A solutions manual is available upon qualifying course adoption

Catalog no. K12044, ISBN: 978-1-4398-4576-9 October 2012, 7 x 10, 388 pp. Suggested Price: $69.95 / £44.99 Also available as an eBook

Internet Searches for Vetting, Investigations, and Open-Source Intelligence

Investigations in the Workplace

Edward J. Appel

Second Edition

iNameCheck LLC, Bethany Beach, Delaware, USA

This book provides an understanding of the implications of the activities and data documented by individuals on the Internet. It delineates a much-needed framework for the responsible collection and use of the Internet for intelligence, investigation, vetting, and open-source information. It makes a compelling case for action as well as reviews relevant laws, regulations, and rulings as they pertain to Internet crimes, misbehaviors, and individuals’ privacy. Exploring technologies such as social media and aggregate information services, the author outlines the techniques and skills that can be used to leverage the capabilities of networked systems on the Internet. Catalog no. K11359, ISBN: 978-1-4398-2751-2 January 2011, 6-1/8 x 9-1/4, 320 pp. Suggested Price: $72.95 / £46.99 Also available as an eBook

Eugene F. Ferraro Business Controls, Inc., Greenwood Village, Colorado, USA

Gleaned from Eugene Ferraro’s decades of experience, this volume provides the most insightful information available on the processes for the proper and safe investigation of workplace crime and misconduct. Revised and updated with more methods, techniques, and case studies, this edition includes new diagrams, checklists, and visuals. Each chapter begins with Key Learning Points and is supplemented with boxed Tips, Traps, and Common Mistakes. An exhaustive appendix includes a glossary of common investigative terms, sample surveillance and investigative reports, and advice on digital evidence. Catalog no. K10762, ISBN: 978-1-4398-1480-2 February 2012, 6-1/8 x 9-1/4, 603 pp. Suggested Price: $79.95 / £49.99 Also available as an eBook

Textbook

Loss Control Auditing

Introduction to Surveillance Studies

A Guide for Conducting Fire, Safety, and Security Audits E. Scott Dunlap

J.K. Petersen Computer Consultant, Writer, Educator, Washington, USA

Surveillance can be a potent tool for protecting resources and assets. It can also be extremely invasive, calling into question our basic rights to freedom and privacy. This volume explores technological trends, past- and present-day rationales for surveillance and surveillance devices, and current social issues surrounding them. It begins with a historical perspective on the evolution of surveillance technologies, then charts the development of modern-day devices. Enhanced with numerous photos, the book presents the pros and cons of these increasingly sophisticated technologies. A solutions manual and figure slides are available upon qualifying course adoption

Catalog no. K15350, ISBN: 978-1-4665-5509-9 October 2012, 7 x 10, 416 pp. Suggested Price: $69.95 / £44.99 Also available as an eBook

Security Management

Intelligent Network Video

Eastern Kentucky University, Richmond, USA Series: Occupational Safety & Health Guide

Ideal for fire service, loss prevention, and safety management professionals—as well as those about to enter these fields—this reference addresses loss control auditing from the perspectives of workplace safety, physical security, and fire risks. The text focuses on the three core areas of an audit: documentation review, physical inspection, and employee interviews. It also presents a three-phase model—pre-audit, audit, and post-audit activities—which can be used for all three core areas. It includes detailed information to assist in the development of an effective audit program. Figure slides are available upon qualifying course adoption

Catalog no. K11419, ISBN: 978-1-4398-2886-1 April 2011, 6-1/8 x 9-1/4, 255 pp., Soft Cover Suggested Price: $52.95 / £33.99 Also available as an eBook

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Managing the Insider Threat No Dark Corners Nick Catrantzos

Edited by

Harold F. Tipton HFT Associates, Villa Park, California, USA

Security Management

University of Alaska, Fairbanks, USA

Series: (ISC)2 Press

The first comprehensive resource to use social science research to explain why traditional methods fail against these trust betrayers, this groundbreaking book identifies new management, security, and workplace strategies for categorizing and defeating insider threats. Each chapter offers questions to stimulate discussion and exercises or problems suitable for team projects. This practical text enables those charged with protecting an organization from internal threats to circumvent these predators before they jeopardize the workplace and sabotage business operations.

Preparing professionals for certification and job readiness, the Official (ISC)²® Guide to CISSP®-ISSMP® CBK® supplies a complete overview of the management topics related to information security. It provides for an expanded enterprise model of security and management that delves into project management, risk management, and continuity planning. Facilitating the mastery of the five ISSEP domains required for certification, this book will not only help you prepare for the CISSP-ISSMP certification exam, but also provide you with a solid foundation to enhance your career path.

Catalog no. K13375, ISBN: 978-1-4398-7292-5 May 2012, 7 x 10, 363 pp. Suggested Price: $69.95 / £44.99

Figure slides are available upon qualifying course adoption

Also available as an eBook

Catalog no. AU9443, ISBN: 978-1-4200-9443-5 April 2011, 6-1/8 x 9-1/4, 468 pp. Suggested Price: $79.95 / £52.99 Also available as an eBook

Noiseless Steganography The Key to Covert Communications

Personal Security

Abdelrahman Desoky

A Guide for International Travelers

Consultant, Baltimore, Maryland, USA

Tanya Spencer

This volume introduces a novel noiseless steganography paradigm (Nostega). Rather than hiding data in noise or producing noise, Nostega camouflages messages as well as their transmission in the form of unquestionable data in the generated steganographic cover. The book explains how to use Nostega to determine suitable domains capable of generating unsuspicious steganographic cover in which messages are embedded in the form of innocent data compatible with the chosen domain. It presents a number of Nostega-based methodologies and discusses their implementation and steganalysis validation.

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Official (ISC)2® Guide to the ISSMP® CBK®

Catalog no. K12069, ISBN: 978-1-4398-4621-6 February 2012, 6-1/8 x 9-1/4, 300 pp. Suggested Price: $119.95 / £76.99 Also available as an eBook

Training Solutions, Copenhagen, Denmark

This user-friendly guide prepares international business travelers for the realities they might face while working or living abroad. Concise and easy-to-read, this manual will be a huge time-saver for corporations who want to educate their staff on safety and security awareness when travelling overseas. The author has experience traveling the world, including to some historical hot zones and areas of conflict. The text provides general advice along with tips targeted at specific readers, including special considerations for women, VIPs, and those who are traveling with children and families. Catalog no. K15534, ISBN: 978-1-4665-5944-8 April 2013, 6 x 9, 96 pp., Soft Cover Suggested Price: $34.95 / £23.99 Also available as an eBook

Official (ISC)2® Guide to the CISSP® CBK® Second Edition

Port Security Management

Edited by

(ISC)2

Kenneth Christopher

Series: (ISC) Press 2

Recognized as one of the best tools available for the information security professional and for candidates studying for the (ISC)2 CISSP examination, the Official (ISC)2® Guide to the CISSP® CBK®, Second Edition has been updated to reflect recent developments in this ever-changing field. Endorsed by the (ISC)2, this book provides unrivaled preparation for the certification exam. Compiled and reviewed by CISSPs and (ISC)2 members, it provides an exhaustive review of the ten domains of the CBK.

Park University, Parkville, Missouri, USA

An instructor’s manual is available upon qualified course adoption

Focusing on organizational structure, risk and vulnerability analysis, and operations oversight, this book explores security management in the port facility environment. It begins with a historical perspective on maritime and port security and contextualizes the management of risk assessment and the unique vulnerabilities found within the maritime and port sector. Balancing the needs of business and homeland safety, the book addresses the ground-level issues, tasks, and responsibilities that must be handled by the security manager in concert with the port director and law enforcement.

Catalog no. K10480, ISBN: 978-1-4398-0959-4 December 2009, 6-1/8 x 9-1/4, 968 pp. Suggested Price: $72.95 / £48.99

Catalog no. AU6892, ISBN: 978-1-4200-6892-4 March 2009, 7 x 10, 336 pp. Suggested Price: $99.95 / £64.99

Also available as an eBook

Also available as an eBook

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Mark Scherling M3P Consulting, Inc., Victoria, British Columbia, Canada

Detailing procedures that will help your team perform better risk assessments and aggregate results into more meaningful metrics, Practical Risk Management for the CIO approaches information risk management through improvements to information management and information security. It provides easy-to-follow guidance on how to effectively manage the flow of information and incorporate both service delivery and reliability. Clarifying common misunderstandings about the risks in cyberspace, this book provides the foundation required to make more informed decisions and effectively manage, protect, and deliver information to your organization and its constituents. Catalog no. K12655, ISBN: 978-1-4398-5653-6 April 2011, 6-1/8 x 9-1/4, 399 pp. Suggested Price: $79.95 / £52.99

Risk Analysis and Security Countermeasure Selection Thomas L. Norman, CPP/PSP/CSC Protection Partners International, Houston, TX USA & Beirut, Lebanon

Using easy-to-understand language, this volume explains how to evaluate the appropriateness of security countermeasures from a cost effectiveness perspective. It details the five core principles of the risk analysis lifecycle through numerous case illustrations. The book guides readers from basic principles to complex processes and explains why terrorism threats and traditional crimes each require their own unique risk assessment approaches. This complete resource includes an adaptable risk analysis tool that is simple to use, can be applied in public or private industries, and works with all DHS–approved methods. Catalog no. AU7870, ISBN: 978-1-4200-7870-1 December 2009, 7 x 10, 422 pp. Suggested Price: $69.95 / £44.99 Also available as an eBook

Also available as an eBook

PRAGMATIC Security Metrics Applying Metametrics to Information Security

Security De-engineering

W. Krag Brotby Gary Hinson

Solving the Problems in Information Risk Management

Hastings, New Zealand

Ian Tibble

Enterprise Security Architect, Thousand Oaks, California, USA

Covering information security metrics, this book provides practical advice on how to specify, develop, use, and maintain a more meaningful and useful system of metrics. It explains how to use metrics to identify problem areas and drive security improvements. With a focus on measurement, the author discusses metrics that support an information security management system that complies with ISO/IEC 27001. The text introduces capability maturity metrics that can be used to measure and drive continuous improvement in information security. It also introduces the PRAGMATIC mnemonic to help practitioners choose better metrics. Catalog no. K13838, ISBN: 978-1-4398-8152-1 January 2013, 6-1/8 x 9-1/4, 528 pp. Suggested Price: $69.95 / £44.99 Also available as an eBook

Protective Operations

CTO, Seven Stones, Jakarta Seletan, Indonesia

With organizations facing growing security challenges from both automated and manual attacks, these incidents now represent more of a threat to the bottom line than ever before. This book explains the problems in corporate information security and how to solve them. Based on more than a decade of global experience, the author explains how the industry has faltered and how a gradual decline in analytical skills has led the corporate world on a disastrous collision course with automated malware attacks and manual intrusions. Catalog no. K13108, ISBN: 978-1-4398-6834-8 December 2011, 6-1/8 x 9-1/4, 332 pp., Soft Cover Suggested Price: $69.95 / £46.99 Also available as an eBook

The Security Risk Assessment Handbook

A Handbook for Security and Law Enforcement Glenn P. McGovern Santa Clara County District Attorney’s Office, Bureau of Investigation, San Jose, California, USA

Security Management

Practical Risk Management for the CIO

A Complete Guide for Performing Security Risk Assessments, Second Edition Douglas Landoll Lantego, LLC, Austin, Texas, USA

A reference for law enforcement and security organizations tasked with protecting the welfare of an individual or groups of individuals, this volume offers suggestions and guidance for confronting high-threat scenarios as well as the more mundane protective details. Detailing the essence of protective operations that are run, in large part, covertly, the book explores operational security, situational awareness, and surveillance detection and includes examples from real-world attacks occurring over the past 60 years. It also addresses issues surrounding possible direct violations of the law and department policy and procedures.

Picking up where the bestselling first edition left off, this edition explains how to conduct an effective risk assessment. Supplying wide-ranging coverage that includes security risk analysis, mitigation, and risk assessment reporting, it provides the tools needed to solicit and review the scope and rigor of risk assessment proposals with competence and confidence. Trusted to assess security for leading organizations and government agencies, including the CIA, NSA, and NATO, Douglas Landoll unveils the little-known tips, tricks, and techniques used by savvy security professionals in the field.

Catalog no. K12374, ISBN: 978-1-4398-5171-5 March 2011, 6-1/8 x 9-1/4, 204 pp. Suggested Price: $83.95 / £52.99

Catalog no. K11138, ISBN: 978-1-4398-2148-0 May 2011, 6-1/8 x 9-1/4, 495 pp. Suggested Price: $79.95 / £49.99

Also available as an eBook

Also available as an eBook

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Security Management / General References

Trade Secret Theft, Industrial Espionage, and the China Threat Carl Roper

Pei-Luen Patrick Rau, Tom Plocher, and Yee-Yin Choong

Richmond, Virginia, USA

Series: Human Factors and Ergonomics

China is the greatest threat to the world when it comes to the theft of economic information. This book provides an overview of economic espionage and a current look at espionage around the world. It looks at what information China has targeted for its massive collection effort, how it prepares for collection, and what Congress and various federal agencies have learned about China’s effort. Finally, it discusses what individuals and corporations should be doing to protect this valuable information, both here and abroad.

With the increase of globalization, IT products and services are produced and marketed across geographical cultural boundaries without much consideration for culture. There is a high probability that IT products and services developed in one country may not be effectively used in another country, which may hinder market penetration and use of IT products and services. This book provides comprehensive coverage of the psychological foundations of cross-cultural design. The text presents methodology for assessing similarities, differences, likes, dislikes, and difficulties with different information appliance products and information services.

Catalog no. K14353, ISBN: 978-1-4398-9938-0 May 2013, 6-1/8 x 9-1/4, 320 pp. Suggested Price: $59.95 / £38.99 Also available as an eBook

Catalog no. K11760, ISBN: 978-1-4398-3873-0 November 2012, 6-1/8 x 9-1/4, 260 pp. Suggested Price: $89.95 / £57.99 Also available as an eBook

10 Essentials for High Performance Quality in the 21st Century D. H. Stamatis President, Contemporary Consultants Co., Southgate, Michigan, USA

Identifying ten steps readers can follow to optimize the quality of products and improve customer satisfaction, the book explains the rationale behind each of the steps in separate chapters. It addresses specific quality issues in six different sectors of the economy and provides statistics, tables, and figures from various organizations that support the need for a paradigm shift. The book includes a CD with a wealth of helpful tools—including time management tips, an introduction to International Standards (ISO 9000 and ISO 14000), and a summary of the Malcolm Baldrige Award.

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Cross-Cultural Design for IT Products and Services

Catalog no. K13532, ISBN: 978-1-4398-7600-8 December 2011, 6-1/8 x 9-1/4, 360 pp. Suggested Price: $72.95 / £46.99 Also available as an eBook

Management Obligations for Health and Safety Gregory W. Smith Freehills, Western Australia

In recent years, the safety management field has placed leadership and management commitment at the center of effective workplace health and safety programs. At the same time, personal liability for workplace health and safety has increased, resulting in poor outcomes for individual managers. Discussing the minimum expectations that courts and tribunals have of managers, this book examines the relationship between those expectations and effective safety performance. Using specific case examples for illustration, the author examines whether managers are merely meeting their legal obligations or making a positive contribution to workplace safety and health. Catalog no. K12915, ISBN: 978-1-4398-6278-0 October 2011, 6-1/8 x 9-1/4, 186 pp., Soft Cover Suggested Price: $62.95 / £40.99 Also available as an eBook

Concise Guide to Workplace Safety and Health What You Need to Know, When You Need It Gary Chambers Going beyond compliance, this book addresses 34 major occupational safety and health topics. Organized for quick access to regulatory requirements or online resources, the text addresses required documentation, training elements, recordkeeping, and more, including quality online links for background and training information and those that lead to sample programs. This is an ideal reference for business owners, HR managers, safety supervisors, lawyers, and students as well as OSHA-concerned personnel who are seeking to be safe as well as compliant. Catalog no. K10371, ISBN: 978-1-4398-0732-3 January 2011, 6-1/8 x 9-1/4, 409 pp., Soft Cover Suggested Price: $83.95 / £52.99 Also available as an eBook

The Pocket Guide to the Baldrige Award Criteria (5-Pack) Mark Graham Brown Manhattan Beach, California, USA

The Baldrige criteria have been used by thousands of organizations around the world to evaluate their progress toward becoming the best in their fields. This 16th edition of The Pocket Guide to the Baldrige Award Criteria begins with commonly asked questions about the Award criteria. It then breaks down the 19 items under the seven category headings of the Baldrige criteria with concise explanation and quick tips of what excellent companies do in each area. Catalog no. K13503, ISBN: 978-1-4398-7550-6 April 2011, 3 1/2 x 5, 64 pp., Soft Cover Suggested Price: $37.95 / £22.99

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A User’s Guide to Best Professional Practices

Safety Performance in a Lean Environment

Charles Eccleston

A Guide to Building Safety into a Process

Environmental Consultant, USA

Paul F. English

J. Peyton Doub

Eastern Kentucky University, Richmond, USA

United States Nuclear Regulatory Commission, USA

Occupational Safety & Health Guide Series

The National Environmental Policy Act (NEPA) regulations provide little direction for preparing environmental assessments (EA). This book addresses this problem by providing a step-by-step guide for preparing EAs. Bridging the regulatory gap, it draws on information scattered throughout NEPA regulations and guidance documents, as well as best professional practices (BPP) and case law. The book progresses from the fundamentals to successfully more advanced topics, making it suitable for beginners, students, and experienced practitioners alike. It provides an indispensable guide for managing, analyzing, and writing legally defensible EAs.

A big challenge for many safety professionals is how to incorporate, build, and sustain a safety program into different business models during times of change. This book provides an understanding of how to anticipate paradigm shifts in management models and how environmental health and safety fits into the model. It defines what adds value to the safety and manufacturing process as well as to the customer. The author illustrates how to build safety into a process to create a strong safety program.

Catalog no. K10435, ISBN: 978-1-4398-0882-5 November 2012, 6-1/8 x 9-1/4, 316 pp. Suggested Price: $119.95 / £76.99

Catalog no. K11119, ISBN: 978-1-4398-2112-1 November 2011, 6-1/8 x 9-1/4, 166 pp. Suggested Price: $93.95 / £59.99 Also available as an eBook

Also available as an eBook

Return on Process (ROP) Getting Real Performance Results from Process Improvement Michael West

General References

Preparing NEPA Environmental Assessments

Software Engineering Reviews and Audits Boyd L. Summers The Boeing Company, Seattle, Washington, USA

Natural SPI Inc., Salt Lake City, Utah, USA

Many organizations spend hundreds of thousands and even millions of dollars on process improvement but never realize business performance results. This book defines how to achieve real business performance results from process improvement, thus filling a major information void. It explains how to set performance and process improvement goals, shows how to measure process improvement results, and details how to lead a performance culture. It also presents metrics for business performance and defines the relationship between performance and process. Catalog no. K14019, ISBN: 978-1-4398-8639-7 March 2013, 6-1/8 x 9-1/4, 312 pp. Suggested Price: $69.95 / £44.99 Also available as an eBook

RSM Simplified Optimizing Processes Using Response Surface Methods for Design of Experiments Mark J. Anderson and Patrick J. Whitcomb

This book offers authoritative guidance for conducting and performing software first article inspections, and functional and physical configuration software audits. It provides best methods for conducting reviews and audits for aerospace companies, defense contractors, and software organizations. The author includes checklists, sample forms, and a glossary of industry terms and acronyms to help ensure formal audits are successful the first time around. The text will help readers increase service quality, generate cost reductions, and improve individual and team efforts. Catalog no. K12356, ISBN: 978-1-4398-5145-6 January 2011, 6-1/8 x 9-1/4, 260 pp. Suggested Price: $93.95 / £52.99 Also available as an eBook

Software Testing and Continuous Quality Improvement Third Edition William E. Lewis

Stat-Ease, Minneapolis, Minnesota, USA

President and CEO, Smartware Technologies Inc., Plano, Texas

A complete demystification of response surface methods (RSM), this book takes a simple and fun approach that provides knowledge on RSM in an easy-toread, informal style. Keeping formulas to a minimum and making liberal use of figures, charts, graphs, and checklists, the book offers relevant examples, amusing sidebars, and do-it-yourself exercises. It also includes Design-Expert, version 7, with a 180-day free trial, allowing readers to do the complex statistical computations, generate the necessary graphics, and perform the numerical optimization.

This third edition of a bestseller provides a comprehensive look at software testing as part of the project management process, emphasizing testing and quality goals early on in development. Building on the success of previous editions, the text explains how compliance testing helps an IT organization meet SarbanesOxley and Basel II requirements. The sections on test effort estimation are fully updated, providing greater emphasis on testing metrics. New chapters address process, application, and organizational metrics.

Catalog no. PP7297, ISBN: 978-1-56327-297-4 November 2004, 7 3/8 x 9 1/4, 304 pp., Soft Cover Suggested Price: $67.95 / £43.99

Catalog no. AU0733, ISBN: 978-1-4200-8073-5 December 2008, 6-1/8 x 9-1/4, 688 pp. Suggested Price: $93.95 / £59.99 Also available as an eBook

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SPC Simplified

Administration & Service

Practical Steps to Quality

The Lean Accounting Handbook

Robert T. Amsden, Davida M. Amsden, and Howard E. Butler

Gloria McVay, Frances Kennedy, and Rosemary Fullerton

This hands-on manual simplifies the essentials for monitoring, analyzing, and improving quality. While the author employs statistical tools, they are rooted in practical examples and require only basic math skills. The book explains how to set up and use variable and attribute control charts, as well as analyze frequency histograms, and evaluate machine and process capability. New sections cover such problem-solving tools as checksheets, flow charts, and scatter diagrams. The final module examines how SPC tools are used in organizations committed to continuous improvement. Practice problems are included at the end of each module.

When an organization decides to go Lean, its accountants must be empowered with Lean tools in service of the Lean mission. This step-by-step workbook demonstrates how to develop information and financial reports that serve the needs of Lean-minded businesses. It includes checklists, guidelines, exercises, case studies, and company stories. It demonstrates alternative methods of reporting, offers special sections on healthcare and service industries, and includes a stepby-step guide for transitioning to Lean accounting methods.

Catalog no. PP6340, ISBN: 978-0-527-76340-4 January 1998, 228x204, 304 pp., Soft Cover Suggested Price: $37.95 / £23.99

Lean Connections Flow in the Office Implementing and Sustaining Lean Improvements Carlos Venegas StrausForest Media, Seattle, Washington, USA

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Catalog no. PP8580, ISBN: 978-1-4200-8858-8 April 2013, 8-1/2 x 11, 175 pp., Soft Cover Suggested Price: $44.95 / £28.99

This book demonstrates how to efficiently translate and transition Lean manufacturing principles into any office. In this work, Carlos Venegas confirms that the competitive advantage will go to those who manage information most effectively and efficiently. It is not enough to be a Lean manufacturer—you need to be a Lean business. The author translates the language of Lean Manufacturing into the language of Lean Office Flow, bringing bits, bytes, and conversations into the concrete world of process improvement. Catalog no. PP7361, ISBN: 978-1-56327-361-2 October 2007, 7 x 10, 144 pp., Soft Cover Suggested Price: $39.95 / £26.99

Gemba Walks for Service Excellence The Step-by-Step Guide for Identifying Service Delighters Robert Petruska Independent Consultant, North Carolina, USA

This book provides a fresh perspective on how to apply Gemba Walks to identify new service delighters and make a lasting positive impression on customers. Using an abundance of color pictures and hand-drawn graphics, Robert Petruska builds on his considerable experience implementing Lean and quality systems to demonstrate how to create the infrastructure required for service excellence to flourish. The book includes a CD with innovative “placemats” designed to provide stepping stones on a development path for your team to achieve a competitive advantage. Catalog no. K14025, ISBN: 978-1-4398-8674-8 June 2012, 8-1/2 x 11, 99 pp., Soft Cover Suggested Price: $39.95 / £25.99

Making Information Flow Efficiently and Effectively Chris Harris and Rick Harris Harris Lean Systems, Murrells Inlet, South Carolina, USA

This book provides the building blocks of a comprehensive information-flow system, illustrating calculations and methods that will allow readers to get the necessary information to those individuals who need it, when they need it. Employing a workbook format, it follows RNA Manufacturing, a fictional company, through its implementation of a comprehensive Lean production system. As the authors outline RNA’s methods and thought processes, they employ exercises that ask questions about your own production system. Catalog no. PP7374, ISBN: 978-1-56327-374-2 June 2008, 8-1/2 x 11, 168 pp., Soft Cover Suggested Price: $54.95 / £34.99

Lean Higher Education Increasing the Value and Performance of University Processes William K. Balzer BGSU Firelands College, Huron, Ohio, USA

This book is designed to teach academic administrators how to apply Lean business principles to the successful running of their institutions. It returns education to the consumers it was designed to serve, the students. Applying voice of the customer (VOC) concepts, it introduces educators to Lean tools, such as Value Stream Mapping. Reflecting concepts inherent in all Lean processes, it focuses on involving stakeholders and holding them accountable for the delivery of quality every step of the way, instilling pride and maximizing value and satisfaction for employees and customers alike. Catalog no. K10754, ISBN: 978-1-4398-1465-9 April 2010, 7 x 10, 312 pp., Soft Cover Suggested Price: $54.95 / £34.99 Also available as an eBook

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Lean Human Resources Cheryl M. Jekiel

Making IT Lean Applying Lean Practices to the Work of IT

Flying Food Group, USA

Howard Williams and Rebecca Duray

Encouraging an overdue shift in thinking, this book shows readers how to maximize employee potential by first showing how to increase the improvement power of their HR departments. Jekiel, who has been implementing Lean initiatives out of HR offices for 20 years, defines the people-related approaches needed to alter cultural dynamics. She looks at why so many companies allow this waste to exist, how traditional HR has not been especially effective in combating waste, and why today’s HR department should be seen as a partner delivering exceptional customer service to employees.

Focusing on the application of Lean practices to IT, this book presents powerful tools and techniques for IT operations and IT service management. The author provides a context for discussing several areas of application within this domain, allowing practitioners to gain insight into IT processes and activities as well as Lean principles. The text reviews the IT Infrastructure Library (ITIL) as a framework for best practices and explains how it can be used to accommodate Lean processes and operations. Using case studies, it offers evidence of the contribution IT can make in service of the Lean enterprise.

Catalog no. K10663, ISBN: 978-1-4398-1306-5 September 2010, 7 x 10, 263 pp., Soft Cover Suggested Price: $43.95 / £28.99

Catalog no. K13533, ISBN: 978-1-4398-7602-2 November 2012, 7 x 10, 232 pp., Soft Cover Suggested Price: $59.95 / £38.99

Also available as an eBook

Also available as an eBook

Metrics-Based Process Mapping Identifying and Eliminating Waste in Office and Service Processes

Lean IT

Administration & Service

Redesigning HR Processes for a Culture of Continuous Improvement

Karen Martin

Enabling and Sustaining Your Lean Transformation

Karen Martin & Associates, San Diego, California, USA

Mike Osterling Osterling Consulting, La Mesa, California, USA

Steven C Bell and Michael A Orzen Information technology is supposed to enable business performance and innovation, improve service levels, manage change, and maintain quality and stability, all while steadily reducing operating costs. Yet when an enterprise begins a Lean transformation, too often the IT department is either left out or viewed as an obstacle. What is to be done? Winner of a 2011 Shingo Research and Professional Publication Prize, this book shares practical tips, examples, and case studies to help you establish a culture of continuous improvement to deliver IT operational excellence and business value to your organization. Catalog no. K10912, ISBN: 978-1-4398-1756-8 September 2010, 6 x 9, 370 pp. Suggested Price: $54.95 / £34.99 Also available as an eBook

Lean Office and Service Simplified The Definitive How-To Guide Drew Locher Change Management Associates, Mt. Laurel, New Jersey, USA

Winner of a 2011 Shingo Prize, this book demystifies the application of Lean methods. Detailing the key concepts of Lean as they apply to office and service environments, it discusses value stream management, standard work, flow, level pull, and visual management. The text breaks down Lean concepts into their elementary components, describes them in a nonmanufacturing context, and supplies specific how-to methodologies. It includes a toolbox of helpful forms, charts, checklists, templates, and worksheets to kick-start Lean implementation efforts. Catalog no. K11073, ISBN: 978-1-4398-2031-5 February 2011, 7 x 10, 194 pp., Soft Cover Suggested Price: $41.95 / £26.99

Metrics-Based Process Mapping (MBPM) is a tactical-level, visual mapping approach that enables improvement teams to make effective, data-based decisions regarding waste elimination and measure ongoing process performance. The mapping technique integrates the functional orientation of traditional swim lane process maps with time and quality metrics that are essential for designing improved processes. The Excel-based tool, included on the accompanying CD, provides a user-friendly way to electronically archive manually created maps in team settings for easier storage and distribution across an organization. View a demo of the Excel tool at: www.mbpmapping.com

Catalog no. K14024, ISBN: 978-1-4398-8668-7 October 2012, 7 x 10, 116 pp., Soft Cover Suggested Price: $99.95 / £63.99

The Performance Mapping and Measurement Handbook Jerry L. Harbour Mapping and measuring techniques are particularly useful when determining how something “flows” through time and space. Yet systems and their associated processes occur over widely varying spatial and temporal scales. Based on the author’s more than three decades of experience helping clients across various industries to better understand, measure, and improve the performance of their processes, this book provides performance maps that can be used as templates for almost every setting. He explains and illustrates their use in a simple and understandable manner. Catalog no. K16536, ISBN: 978-1-4665-7134-1 March 2013, 7 x 10, 192 pp., Soft Cover Suggested Price: $39.95 / £25.99 Also available as an eBook

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Practical Lean Accounting A Proven System for Measuring and Managing the Lean Enterprise, Second Edition

Value Stream Mapping for Administrative and Office Processes

Administration & Service / Lean Basics

Brian H. Maskell, Bruce Baggaley, and Larry Grasso

Beau Keyte and Drew Locher

The methods and concepts presented in the bestselling first edition revolutionized the approach to the management and control of Lean companies. Enhanced with extensive end-of-chapter exercises and a CD with Lean accounting tools, the second edition of this preeminent practitioner’s guide is now suitable for classroom use. This edition explains what it takes to transform a traditional accounting system to one that supports and enhances a company’s Lean efforts. Defining the fundamental principles of Lean accounting, it demonstrates how to use them to identify and eliminate wasteful transactions.

Winner of a Shingo Prize for Excellence in Manufacturing Research, The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes, offers a step-by-step approach to applying Lean initiatives to the administrative and office environment. Written for leaders looking to improve production support activities within their order-to-cash value stream, this volume provides a valuable tool for applying value stream mapping (VSM) to nonproduction areas. It helps identify office wastes, establish performance metrics, and speed up administrative workflow, so as to improve office efficiency.

Catalog no. K10889, ISBN: 978-1-4398-1716-2 August 2011, 7 x 10, 475 pp., Soft Cover Suggested Price: $62.95 / £40.99

Catalog no. PP7301, ISBN: 978-1-56327-301-8 July 2004, 8-1/2 x 11, 160 pp., Soft Cover Suggested Price: $57.95 / £29.99

The Right Measures The Story of a Company’s Journey to Find the True Indicators of Its Success and Values Mark A. Nash Argent Global Services, Oklahoma City, OK, USA

Sheila R. Poling

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The Complete Lean Enterprise

Value Stream Management for the Lean Office Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas

Pinnacle Partners, Inc., Oak Ridge, Tennessee, USA

Don Tapping and Tom Shuker

This book follows the story of two companies—one that measures in great detail, yet its overall goals and objectives are not being achieved. While the other uses a much simpler, yet effective measurement structure that integrates cultural acceptance, individual performance, and team performance with key performance indicators. Illustrating how measures can impact employee behavior, profitability, and customer satisfaction, the text provides the understanding required to select the appropriate measures for your organization.

Extending their eight-step process to the realization of a Lean office, Tapping and Shuker use a customer service case study to illustrate the effectiveness of the value stream storyboard. This popular volume provides organizations with a proven system for implementing Lean principles in the office. In addition to an overview of basic Lean concepts, it details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. The book includes a CD with a Lean assessment tool, a storyboard template, charts, a team charter, and worksheets.

Catalog no. K13677, ISBN: 978-1-4398-7865-1 August 2012, 7 x 10, 223 pp., Soft Cover Suggested Price: $49.95 / £31.99 Also available as an eBook

Catalog no. PP7246, ISBN: 978-1-56327-246-2 February 2003, 8-1/2 x 11, 176 pp., Soft Cover Suggested Price: $57.95 / £29.99

Lean Basics Run Grow Transform Integrating Business and Lean IT Steven C. Bell Shingo Prize for Operational Excellence Research Award Winner (2011)

Andy & Me, Second Edition Crisis & Transformation on the Lean Journey Pascal Dennis Lean Productivity Network

Your customers want innovation and value, and they want it now. How can you apply Lean principles and practices throughout your enterprise to drive operational excellence, reduce costs while improving quality, enable efficient growth, and accelerate idea-to-value innovation? Shingo Prize-winning author Steve Bell and other thought leaders show you how—guiding you to more effectively align people and purpose, promote enterprise agility, and leverage transformative IT capabilities to create market-differentiating value for your customers.

Based on the author’s personal experience with Toyota’s master teachers and with companies in the midst of great change, the second edition of this bestselling business novel is set in a failing New Jersey auto plant focusing on the tribulations of Tom Pappas, the plant manager. In a cool, readable style, this highly popular work follows Tom’s relationship with Andy Saito, a reclusive retired Toyota guru whom Tom persuades to help save his plant through the teaching of the legendary Toyota Production System (TPS).

Catalog no. K14527, ISBN: 978-1-4665-0449-3 September 2012, 7 x 10, 372 pp., Soft Cover Suggested Price: $49.95 / £31.99

Catalog no. K11209, ISBN: 978-1-4398-2538-9 December 2010, 5 1/4 x 8, 192 pp., Soft Cover Suggested Price: $33.95 / £16.99

Also available as an eBook

Also available as an eBook

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The Basics of Benchmarking Second Edition

Implementing Standardized Work Measuring Operators’ Performance

President, The Bottom Line Group, Dallas, Texas, USA

This second edition of a bestseller provides selected tools to help strengthen critical skills and accomplish key steps throughout the benchmarking process. The first part provides a guide to the language of benchmarking and answers commonly asked questions. The second part walks readers through the three phases of the benchmarking process—Analysis, Discovery, and Implementation— and provides charts and checklists on what questions should be answered at each phase, and what outputs should be produced. The book closes with a complete process map and outlines the entire site visit process. Catalog no. K16431, ISBN: 978-1-4665-6930-0 June 2013, 6-1/8 x 9-1/4, 150 pp., Soft Cover Suggested Price: $19.95 / £12.99

Alain Patchong This book, the first in The One Day Expert series dedicated to Standardized Work, is about operator performance measurement. Implementing Standardized Work: Measuring Operators’ Performance explains how to measure the performance of operators quickly and simply without sacrificing accuracy. Detailing how to identify the most efficient operators and how to monitor their improvement over time, it describes a method that has been applied with success for years in the automotive industry. Grounded in one of the basic laws of factory physics—mastery of variability—this method can be automated very easily and thereby requires no labor consumption. In this episode of The One Day Expert, Thomas, a plant director in an industrial group, is reassigned to another plant that is losing money. Morale in the plant is very low and the staff is pessimistic about the plant’s future and is distrustful of senior management. Thomas’ urgent mission is to turn the plant around. Previous plant managers have tried several initiatives with limited results.

Lean Basics

Robert Damelio

To face these challenges, Thomas has decided to use Standardized Work deployment to achieve quick and visible results while rebuilding a real team. This book recounts these initial steps of the Standardized Work deployment. It explains how to find and apply the best operational method that will lead to cost reductions, better product quality, and increased operator safety. Additional steps will be detailed in forthcoming books in the series.

Identifying Waste on the Shopfloor Productivity Development Team Like all Shopfloor Series books, this one presents concepts and tools in simple and accessible language. The author defines waste, explains why it occurs, and then shows how to discover, remove, and prevent it with regards to the actions of people, the use of equipment and material, and the movement of goods. He identifies and provides specific strategies geared towards countering the Seven Deadly Wastes. This volume is the ideal compliment to 5S, TPM, and other tools for building a Lean manufacturing operation. Catalog no. PP7287, ISBN: 978-1-56327-287-5 June 2003, 7 x 10, 112 pp., Soft Cover Suggested Price: $33.95 / £16.99

Catalog no. K15992, ISBN: 978-1-4665-6328-5 November 2012, 6-1/8 x 9-1/4, 93 pp., Soft Cover Suggested Price: $19.95 / £13.99

Forthcoming books in The One Day Expert series:

Implementing Standardized Work Process Analysis Catalog no. K15997, ISBN: 978-1-4665-6343-8 March 2013, 6-1/8 x 9-1/4, 100 pp., Soft Cover Suggested Price: $19.95 / £13.99

Lean Production Simplified, Second Edition A Plain-Language Guide to the World’s Most Powerful Production System Pascal Dennis Lean Productivity Network and Shingo Prize-Winning Author

This Shingo Prize winning bestseller delivers a practitioner’s view of Lean manufacturing. It provides a comprehensive view of Toyota’s Lean manufacturing system, looks at the origins and underlying principles of Lean, discusses practical problem solving for Lean production, and details activities that support involvement, including kaizen circles and suggestion systems. This edition is updated with expanded information on the Lean Improvement Process, Production Physics and Little’s Law, Value Stream Thinking; the Hoshin Planning and Execution Tree diagram, and Problem Solving by way of the Five Why method.

Implementing Standardized Work Writing Standardized Work Forms Catalog no. K16000, ISBN: 978-1-4665-6354-4 April 2013, 6-1/8 x 9-1/4, 100 pp., Soft Cover Suggested Price: $19.95 / £13.99

Catalog no. PP7356, ISBN: 978-1-56327-356-8 March 2007, 7 x 10, 192 pp., Soft Cover Suggested Price: $43.95 / £28.99

For more information and a complete list of titles, visit us at www.crcpress.com

53


The Modern Theory of the Toyota Production System A Systems Inquiry of the World’s Most Emulated and Profitable Management System Phillip Marksberry

Lean Basics

Productivity Press Development Team

Most books about Toyota’s approach to workplace improvement describe Toyota’s practices as case studies or stories. Designed to aid in the implementation of Lean manufacturing from a management perspective, this book presents a new way of exploring Toyota’s management system—one that integrates systems thinking with Lean implementation. It explains that most organizations already have what it takes to succeed with TPS. What’s usually missing is balance. This book supplies a blueprint for understanding how to put the TPS pieces together to achieve that balance.

Standard work is an agreed-upon set of work procedures that effectively combine people, materials, and machines to maintain quality, efficiency, safety, and predictability. Work is described in terms of cycle time, work in process, sequence, layout, and the inventory needed to conduct the activity. Standard work establishes the best activities and sequence to maximize performance and minimize waste. This volume discusses the characteristics, applications, and benefits of standards. It covers standard work concepts, calculations, and documentation, as well as the use of standard work manuals, charts, and worksheets.

Catalog no. K15434, ISBN: 978-1-4665-5674-4 November 2012, 6-1/8 x 9-1/4, 436 pp. Suggested Price: $69.95 / £44.99

Popular Manufacturing Myths Eliminating Widely Held Beliefs That Reduce Competitiveness Douglas B. Relyea Quality Principle Associates, Norwich, Connecticut, USA

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Standard Work for the Shopfloor

American LaFrance, Ladson, South Carolina, USA

This book presents a number of case studies that examine widely held beliefs in the manufacturing industry that have been proven to be groundless. Addressing these beliefs and attitudes that can actually be detrimental to competitiveness, it uses real-world examples to outline simple solutions in each case. Dispelling the myth in question, each chapter supplies specific examples that readers can easily relate to. Among the myths dispelled are that increasing line speed always reduces quality and increases scrap and that reducing the cost of raw materials will reduce the cost of manufacturing. Catalog no. K16289, ISBN: 978-1-4665-6660-6 May 2013, 6-1/8 x 9-1/4, 150 pp. Suggested Price: $39.95 / £25.99

Catalog no. PP7273, ISBN: 978-1-56327-273-8 July 2002, 7 x 10, 112 pp., Soft Cover Suggested Price: $33.95 / £16.99

Standardized Work for Noncyclical Processes Joseph Niederstadt Gates Corporation, Suzhou, People’s Republic of China

While most Lean companies adopt methods to standardize cyclical activities, they often fail to apply the same rigor to noncyclical work. This book shows readers how to measure nonrepeating job processes and eliminate waste associated with noncyclical activities. Laying out the proven methods he has instituted in more than 30 factories around the world, the author details a process for building consistent quality products at reduced costs. The text includes a CD with the forms discussed and color versions of the images and charts included in the text. Catalog no. K11219, ISBN: 978-1-4398-2550-1 August 2010, 7 x 10, 120 pp., Soft Cover Suggested Price: $43.95 / £28.99 Available in eBook

Also available as an eBook

A Study of the Toyota Production System Progressive Kaizen: The Key to Gaining a Global Competitive Advantage

From an Industrial Engineering Viewpoint Shigeo Shingo Translated by Andrew P. Dillon

All kaizen is not the same. There are four different types, each with its own purpose and results. This book details each type—describing how and when to use them to obtain the greatest ROI. It explains how to conduct each type of kaizen event, who should be involved, and what the expected results should be. It also introduces a waste reduction activity process that can help drive kaizen down to the individual job level.

The green book that started it all, this is first book on JIT in English from the engineer’s viewpoint. When Omark Industries bought 500 copies and studied it company-wide, Omark became the U.S. pioneer in JIT. It provides Dr. Shingo’s classic industrial engineering rationale for implementing process-based rather than operational improvements in manufacturing. He explains the basic mechanisms of the Toyota production system, examines production as a functional network of processes and operations, and then discusses the organization-wide mechanism necessary to make JIT possible in any manufacturing plant.

Catalog no. K12062, ISBN: 978-1-4398-4608-7 January 2011, 7 x 10, 219 pp., Soft Cover Suggested Price: $41.95 / £26.99

Catalog no. PP9917, ISBN: 978-0-915299-17-1 October 1989, 6 x 9, 296 pp. Suggested Price: $67.95 / £43.99

John W. Davis

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Training Within Industry

A Practical Guide to Implementing Lean

The Foundation of Lean

John Stewart

Donald Dinero

Monomoy Capital Partners, Midway, Kentucky, USA

Round Pond Consulting, Rochester, New York, USA

Written by a recognized leader in the manufacturing industry with nearly two decades of experience working for Toyota, this book supplies a firsthand account of the realities behind implementing the Toyota Production System (TPS). It explains how to use the TPS to drive operational value and improvement across all segments of an organization. Highlighting valuable lessons learned directly from the TPS masters at the Toyota factories in Japan, John Stewart provides a time-tested approach for implementing a process of continuous improvement in any organization.

Winner of a Shingo Prize for Excellent in Manufacturing Research, this book elucidates the history and application of the four modules that comprise the Training Within Industry (TWI) program. The author demonstrates how to train employees to perform their tasks as quickly as they are capable with minimal waste, improve their processes using existing resources, solve personnel problems in an analytical, non-emotional manner so that employees stay focused, and develop robust training plans to meet the needs of a specific plant.

Catalog no. K12059, ISBN: 978-1-4398-4604-9 August 2011, 7 x 10, 218 pp., Soft Cover Suggested Price: $41.95 / £26.99

Toyota Production System An Integrated Approach to Just-In-Time, Fourth Edition Yasuhiro Monden

Catalog no. PP7307, ISBN: 978-1-56327-307-0 May 2005, 6 x 9, 352 pp. Suggested Price: $57.95 / £29.99

The TWI Workbook Essential Skills for Supervisors

Lean Basics / Lean Management

The Toyota Kaizen Continuum

Patrick Graupp and Robert J. Wrona TWI Institute, Liverpool, New York, USA

Mejiro University, Tokyo, Japan

A bestseller for three decades, this book supplies in-depth coverage of Toyota’s production practices. Exploring the latest developments in the Toyota Production System (TPS) framework, this edition updates the classic with new material on e-kanban, mini-profit centers, computer-based information systems, and innovative solutions to common obstacles in TPS implementation. Instrumental in introducing the JIT production system to the United States, Yasuhiro Monden explains how to cultivate the culture and way of thinking needed to establish the TPS holistically across your organization. Catalog no. K11111, ISBN: 978-1-4398-2097-1 October 2011, 6-1/8 x 9-1/4, 566 pp. Suggested Price: $72.95 / £44.99

Toyota Production System Beyond Large-Scale Production

Winner of the 2007 Shingo Prize for Excellence in Manufacturing Research, this text covers Training within Industry (TWI), the production plant methodology that won World War II in the factories. It demonstrates efficient ways to instruct employees on how to perform jobs safely and conscientiously; looks at ways to produce more quality products in less time through the handling of workforce, machines, and materials; and shows how to improve performance with employee relations that preemptively prevent problems. A companion CD provides forms needed to complete the exercises and implementation case studies. Catalog no. PP7315, ISBN: 978-1-56327-315-5 February 2006, 8-1/2 x 11, 224 pp., Soft Cover Suggested Price: $57.95 / £29.99

20 Keys to Workplace Improvement

Taiichi Ohno

Iwao Kobayashi

Inventor of the Toyota Production System and Lean Manufacturing

In this classic text, Taiichi Ohno—inventor of the Toyota Production System and Lean manufacturing—shares the genius that sets him apart as one of the most disciplined and creative thinkers of our time. Combining his candid insights with a rigorous analysis of Toyota’s attempts at Lean production, Ohno’s book explains how Lean principles can improve any production endeavor. A historical and philosophical description of just-in-time and Lean manufacturing, this work is a must read for all students of human progress.

20 Keys has helped many manufacturing companies integrate the top manufacturing improvement methods into a coordinated system for drastic and continual improvement in involvement, quality, and productivity. This program provides the strategies necessary to achieve ambitious goals through a five-level scoring system. The revised edition includes upgraded criteria for the five-level scoring system to guide your company to world-class status. New material and updated layout make implementation even easier. Two valuable case studies demonstrate effective use by both a Japanese company and an American manufacturer.

Catalog no. PP9914, ISBN: 978-0-915299-14-0 March 1988, 6 x 9, 176 pp. Suggested Price: $57.95 / £29.99

Catalog no. PP7109, ISBN: 978-1-56327-109-0 November 1995, 7 x 10, 312 pp. Suggested Price: $67.95 / £43.99

For more information and a complete list of titles, visit us at www.crcpress.com

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Amoeba Management The Dynamic Management System for Rapid Market Response

Lean Management 56

Freedom from Command & Control Rethinking Management for Lean Service

Kazuo Inamori

John Seddon

Especially effective in dynamic and highly competitive environments, the Amoeba Management System has received attention from the Harvard Business Review and has been successfully adopted at hundreds of companies around the world. Written by the system’s creator, this book provides a complete introduction to this unique and time-tested method of management control and accounting. Explaining the management philosophy and principles, it unveils fresh insights on how to foster a culture of leadership and responsibility in your organization.

Proving that top-down decision-making within service-oriented businesses leads to managers who are detached from employees and daily operations, John Seddon demonstrates that decision-making based on purpose-related measures (such as putting customers first and improving services) can help managers reconnect with operations, see waste, and exploit opportunities for improvement. Through case material, the book illustrates how systems thinking leads to improved service, revenues, and staff morale. It also posits that the service industry fundamentally differs from manufacturing, and shows how Toyota production principles can be transformed for application in that arena.

Catalog no. K14727, ISBN: 978-1-4665-0949-8 August 2012, 6-1/8 x 9-1/4, 164 pp. Suggested Price: $49.95 / £31.99 Also available as an eBook

Catalog no. PP7327, ISBN: 978-1-56327-327-8 August 2005, 6 x 9, 256 pp. Suggested Price: $57.95 / £29.99

Creating Mixed Model Value Streams

Hoshin Kanri for the Lean Enterprise

Practical Lean Techniques for Building to Demand, Second Edition

Developing Competitive Capabilities and Managing Profit

Kevin J. Duggan

Thomas L. Jackson

Duggan Associates, North Kingstown, Rhode Island, USA

Rona Consulting, Mercer Island, Washington, USA

This second edition of a bestseller provides updates to sections on mixed model value streams. It introduces new information on constructing product family matrices and expands the concept of takt in mixed model. It includes a new section on handling shared resources to support mixed model production. The author demonstrates advanced techniques to create flow through shared resources and provides new concepts on sequencing work, such as offset scheduling and sequenced FIFO lanes. He discusses the concept of a guaranteed turnaround time for the shared resource. The book includes a CD with spreadsheets, samples, and case studies.

Winner of the 2007 Shingo Prize For Excellence In Manufacturing Research, this book facilitates an understanding of hoshin kanri as a grand design implemented through a system of team agreements. It defines an improved X-matrix that incorporates a scorecard for identifying improvement opportunities and converting them into bottom line results in terms that financial managers can support. Beyond theory, it demonstrates the mechanics of hoshin kanri to accelerate brand equity while initiating Lean manufacturing and Six Sigma improvements. The text includes a CD with forms, meeting agendas, and examples of X-matrices that are applicable to marketing, design engineering, and manufacturing.

Catalog no. K13116, ISBN: 978-1-4398-6843-0 July 2012, 8-1/2 x 11, 258 pp., Soft Cover Suggested Price: $59.95 / £38.99

Catalog no. PP7342, ISBN: 978-1-56327-342-1 August 2006, 8-1/2 x 11, 224 pp., Soft Cover Suggested Price: $62.95 / £40.99

Four Practical Revolutions in Management Systems for Creating Unique Organizational Capability Shoji Shiba and David Walden

How to Outthink, Outmaneuver, and Outperform Your Competitors

Shiba and Walden, two of the most historically relevant and internationally respected pioneers on quality, have significantly revised their classic text on leading management systems. With new methodologies and case studies, they provide an unparalleled study of management theory and business success. The authors’ approach to management goes beyond operations improvement to encourage the emergence of unique organizational capabilities. In this essential text, they present proven methods that enable dynamic implementation strategies, facilitate ongoing learning, and encourage continuous diffusion of evolving information and quality practices throughout an organization’s entire network.

Providing readers with a firm grasp of the roots of strategy, this book details how to develop strategies and the skills needed to apply them to a range of volatile comparative conditions. The author interweaves the classic works of the masters of strategy, such as Sun Tzu’s The Art of War and Carl von Clausewitz’s On War as well as the writings of Jomini, Machiavelli, renowned twentieth century historian B. H. Liddell Hart, and others, to integrate historical lessons with modern business practice.

Catalog no. PP7388, ISBN: 978-1-56327-388-9 July 2007, 6 x 9, 784 pp., Soft Cover Suggested Price: $81.95 / £52.99

Catalog no. K16098, ISBN: 978-1-4665-6540-1 June 2013, 8-1/2 x 11, 300 pp. Suggested Price: $49.95 / £31.99

Lessons from the Masters of Strategy Norton Paley

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Leading the Lean Enterprise Transformation

Implementing TWI Creating and Managing a Skills-Based Culture

Second Edition George Koenigsaecker

TWI Institute, Liverpool, New York, USA

Simpler Consulting, Inc., Ottumwa, Iowa, USA

Featuring modern implementation strategies employed in Lean initiatives, this volume describes the experiences of a variety of companies using TWI (Training Within Industry). Based on their experience implementing TWI in companies across the world, Graupp and Wrona highlight critical elements and point out key stumbling blocks to successful TWI implementation. This hands-on manual includes case studies as well as a variety of updated tools and templates.

Updated with new information, illustrations, and leadership tools, Leading the Lean Enterprise Transformation, Second Edition describes how the metrics used by Toyota drive every line item in a financial statement in the right direction. Rather than focus on Lean tools and principles, the new edition of this bestselling reference focuses on what may be the least understood and most critical aspect of a Lean transformation: the building of a Lean culture. In addition to new appendices with background information and insightful stories on Lean leadership and implementation, it includes new information on tactical organization practices, strategy deployment, and Lean culture.

Catalog no. K11246, ISBN: 978-1-4398-2596-9 November 2010, 7 x 10, 500 pp., Soft Cover Suggested Price: $54.95 / £34.99

Catalog no. K12734, ISBN: 978-1-4398-5987-2 October 2012, 6-1/8 x 9-1/4, 264 pp. Suggested Price: $49.95 / £31.99

Intelligent Manufacturing Reviving U.S. Manufacturing Including Lessons Learned from Delphi Packard Electric and General Motors R. Bick Lesser This book presents practical methods based on common sense and real-world experience. The author’s 30- year background in engineering and manufacturing puts him in a unique position to provide insight on what works in the manufacturing environment, what doesn’t, what our international competition is up to, and new tools and concepts that have proven to be very successful in the real world of manufacturing. He discusses simple, straightforward but very powerful ideas, concepts, and tools that can be applied to any manufacturing enterprise. Catalog no. K16020, ISBN: 978-1-4665-6404-6 December 2012, 7 x 10, 344 pp., Soft Cover Suggested Price: $49.95 / £31.99

It’s About Time The Competitive Advantage of Quick Response Manufacturing Rajan Suri Founding Director, Center for Quick Response Manufacturing, Madison, Wisconsin, USA

Lean Management

Patrick Graupp and Robert J. Wrona

Lean for the Process Industries Dealing with Complexity Peter L. King Lean Dynamics LLC, Newark, Delaware, USA

Drawing on 40 years of experience at one of the world’s largest chemical and materials manufacturers, Peter King provides one of the first Lean resources written explicitly for the process industries. Focusing on where the needs of the process industry differ from those of parts assembly manufacturing, he discusses the eight wastes described in Lean literature, looking at how they manifest themselves in process operations. He explains how to adapt value stream mapping for process operations and how to identify and eliminate the root causes of bottlenecks. Catalog no. PP7851, ISBN: 978-1-4200-7851-0 May 2009, 6 x 9, 358 pp. Suggested Price: $57.95 / £29.99

Lean Management System LMS:2012 A Framework for Continual Lean Improvement William A. Levinson Levinson Productivity Systems, Wilkes-Barre, Pennsylvania, USA

Presenting the developments in QRM since the publication of Rajan Suri’s landmark text, Quick Response Manufacturing, this book illustrates how QRM can not only reduce lead times but also improve quality, reduce operating costs, and enable companies to gain a substantial market share. It explains how factories in advanced nations can use QRM strategy to compete with manufacturers in lowwage countries and provides helpful pointers for QRM implementation, including accounting strategies, novel cost-justification approaches, and a stepwise process for implementation. It also includes a CD with time-saving tips to help you work through implementation issues.

The synergy of the human and technological aspects of Lean form what Henry Ford called a universal code for achieving world-class results in any enterprise. This book expands upon and systemizes this universal code into a structure or framework that promotes organizational self-audits and continuous improvement. The first section offers a foundation of four simple but comprehensive Lean key performance indicators. The second section consists of an unofficial (and therefore customizable) standard against which the organization can audit its Lean management system.

Catalog no. K10299, ISBN: 978-1-4398-0595-4 March 2010, 6-1/8 x 9-1/4, 228 pp. Suggested Price: $43.95 / £28.99

Catalog no. K14563, ISBN: 978-1-4665-0537-7 August 2012, 7 x 10, 215 pp., Soft Cover Suggested Price: $39.95 / £25.99

Also available as an eBook

Also available as an eBook

For more information and a complete list of titles, visit us at www.crcpress.com

57


Mapping the Total Value Stream Lean Safety Transforming your Safety Culture with Lean Management Robert Hafey

Mark A. Nash Argent Global Services, Oklahoma City, Oklahoma, USA

Sheila R. Poling

Lean Management

Homer Glen, Illinois, USA

Pinnacle Partners, Inc., Oak Ridge, Tennessee, USA

Written by a leader in Lean implementation with more than 30 years of experience, this book provides the knowledge necessary to both assess and improve safety programs by using Lean tools and techniques. The text focuses on cultural change, leadership, improvement methodologies, investigations designed to get at root causes, and the standards and metrics required to maintain and track a fluid approach to safety. The author takes lessons learned from Lean and applies them to the building of a world-class safety-first organization.

While other books focus on either production process Value Stream Mapping or transactional process mapping, this work meets the needs of manufacturers and service sector organizations by detailing both. It explains what techniques are commonly applicable, and also explains areas of difference, so readers will be able to adapt to whatever situations arise. Extending the lessons originally put forward in Value Stream Management for the Lean Office, this work goes beyond theory. Among other considerations, it expands the concept of availability, discussing employees as well as equipment availability in transactional processes.

Catalog no. K10844, ISBN: 978-1-4398-1642-4 December 2009, 7 x 10, 186 pp., Soft Cover Suggested Price: $43.95 / £28.99

Lean Sustainability Creating Safe, Enduring, and Profitable Operations Dennis Averill Unilever, Bel Air, Maryland, USA

58

A Comprehensive Guide for Production and Transactional Processes

Catalog no. PP7359, ISBN: 978-1-56327-359-9 June 2008, 8-1/2 x 11, 296 pp., Soft Cover Suggested Price: $54.95 / £34.99

New Horizons in Standardized Work Techniques for Manufacturing and Business Process Improvement Timothy D. Martin and Jeffrey T. Bell

This how-to manual on the proper integration of safety and environmental sustainability with Lean implementations provides a proven recipe for achieving safety and sustainability excellence. It unveils valuable lessons learned and little-known tips for eliminating waste and increasing process efficiency—while reducing safety incidents and the overall impact on the environment. The book supplies the tools to create a synergy that will boost efficiencies across all segments of your business. Follow its advice and you’ll be on your way to making your organization and employees Lean, green, and serene.

This all-inclusive guide facilitates an understanding of standardized work principles and the logic behind their development. In a step-by-step format, it discusses the relationship of the work period and the takt time, as well as the importance of the three main worker interface levels in job design. It includes an array of examples that demonstrate how the concepts discussed can be applied across a wide range of industries—including health care, construction, business processes, and food services.

Catalog no. K12680, ISBN: 978-1-4398-5716-8 June 2011, 7 x 10, 222 pp., Soft Cover Suggested Price: $41.95 / £26.99

Catalog no. K11891, ISBN: 978-1-4398-4080-1 January 2011, 7 x 10, 179 pp., Soft Cover Suggested Price: $52.95 / £33.99 Also available as an eBook

Textbook

Manufacturing Technology Transfer A Japanese Monozukuri View of Needs and Strategies Yasuo Yamane Hiroshima University, Japan

Tom Childs University of Leeds, West Yorkshire, UK

Based on first-hand experience transferring technology between Japanese and other countries, this book offers information, advice, and methods for successful transfer of technology and the skills to use it. It covers skill transfer, production management, and manufacturing company classification with new surveys of changing Japanese company views on benefits and needs of transfer. It also includes case studies of transfers in the ship building and food equipment industries. The authors provide a clear understanding of the breadth of issues involved, arming manufacturing engineers with the skills needed for successful skills and technology transfers. Catalog no. K16350, ISBN: 978-1-4665-6763-4 March 2013, 6-1/8 x 9-1/4, 224 pp. Suggested Price: $59.95 / £38.99 Also available as an eBook

Quick Response Manufacturing A Companywide Approach to Reducing Lead Times Rajan Suri Founding Director, Center for Quick Response Manufacturing, Madison, Wisconsin, USA

Developed by the author and now being employed by a number of businesses, Quick Response Manufacturing (QRM) is an expansion of time-based competition, aimed at a single target with the goal of reducing lead times. The key difference between QRM and other time-based programs is that QRM covers an entire organization, from the shop floor to the office, to sales and beyond. Providing guidelines for establishing a QRM enterprise, this volume builds upon kaizen, TQM, TPM, and other practices to help organizations streamline all functions of their operation. Catalog no. PP7201, ISBN: 978-1-56327-201-1 June 1998, 6 x 9, 576 pp. Suggested Price: $67.95 / £43.99

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True Stories of Lean Transformations Bill Trudell

Strategic Planning, Execution, and Measurement (SPEM) A Powerful Tool for CEOs

Relentlessexcellence.com, Bradenton, Florida, USA

Garish P. Jakhotiya

Tracing the author’s professional continuous-improvement journey, this book details successful Lean Six Sigma transformations to illustrate operational tactics. Starting out with very basic projects such as applying 5S, shortening product cycle times, and creating standard work, it then progresses to factory Lean Six Sigma transformations. The complexity and detail of the projects grow chapter by chapter. The text also contains accounts of “front end” or administrative processes such as product development or materials handling.

Considering the entire value chain, this book covers the complete process of strategic planning, execution, and measurement. It provides readers with methods for monitoring strategy execution that give early warning signals. It also introduces the Entrepreneurial Score Card—a tool for improving the impact of strategic planning and execution. A comprehensive case study illustrates the entire strategy formulation process—including execution, monitoring, and measurement. The text includes a strategy bank with 150 strategies in the five performance areas of a business.

Catalog no. K15311, ISBN: 978-1-4665-5430-6 December 2012, 6-1/8 x 9-1/4, 232 pp. Suggested Price: $39.95 / £25.99 Also available as an eBook

Catalog no. K16335, ISBN: 978-1-4665-6745-0 May 2013, 7 x 10, 350 pp. Suggested Price: $69.95 / £44.99 Also available as an eBook

Statistical and Machine-Learning Data Mining Techniques for Better Predictive Modeling and Analysis of Big Data, Second Edition Bruce Ratner DM STAT-1 Consulting, New York, New York, USA

The 12 Principles of Manufacturing Excellence A Leader’s Guide to Achieving and Sustaining Excellence Larry E. Fast Pathways to Manufacturing Excellence LLC

Focusing on uniquely large-scale statistical models that effectively consider big data identifying structures (variables) with the appropriate predictive power in order to yield reliable, robust, relevant large-scale analyses, this revised edition incorporates 13 new chapters, as well as expanded explanations of the author’s own popular machine-learning GenIQ Model. The book highlights the needs of data analysts, regression modelers, non-regression modelers, and data miners across all industry sectors, delivering practical yet powerful, simple yet insightful quantitative techniques that reliably accommodate big data, as well as the small data implied within.

Explaining how to implement and sustain a top-down strategy for manufacturing excellence, this book provides a proven approach for delivering world-class performance while cultivating the right culture through leadership and mentoring. It describes how to achieve vertical and horizontal alignment across your organization and details the pathway to excellence via the 12 Principles of Manufacturing Excellence. It provides a method for tracking progress and includes a CD with color versions of the images in the text as well as a sample Manufacturing Excellence Audit, a sample Communications Plan, and a sample Training Plan.

Catalog no. K12803, ISBN: 978-1-4398-6091-5 December 2011, 6-1/8 x 9-1/4, 542 pp. Suggested Price: $83.95 / £52.99

Catalog no. K13535, ISBN: 978-1-4398-7604-6 October 2011, 6-1/8 x 9-1/4, 266 pp. Suggested Price: $41.95 / £26.99

Also available as an eBook

Also available as an eBook

Staying Lean Thriving, Not Just Surviving, Second Edition Peter Hines, Pauline Found, Gary Griffiths, and Richard Harrison

Lean Management

Relentless Improvement

The 7 Kata Toyota Kata, TWI, and Lean Training Conrad Soltero and Patrice Boutier Texas Manufacturing Assistance Center, El Paso, USA

The first edition of this highly acclaimed publication received a Shingo Research and Professional Publication Prize in 2009. Explaining how to create and sustain a Lean business, it followed Cogent Power’s first two Lean Roadmaps along their journey. Since then, much has changed. Several members of Cogent Power’s senior management have moved on, steel prices have declined, and the credit crisis has sparked an unstable global economy. Set against these developments, this second edition reports on Cogent Power’s response to these issues—detailing how they worked through their third Lean Roadmap.

Supplying time-tested tools and advice to help readers adapt to changing conditions, this book explains why a mix of the skill sets that Training Within Industry (TWI) and the Toyota kata teach is the ideal recipe to boost organizational synergies and enhance any Lean transformation. Bridging the kata/TWI nexus, the book lays out a road map for Lean success. It devotes a chapter to each of the seven kata and suggests possible courses of action dependent on your organization’s strengths and constraints.

Catalog no. K11258, ISBN: 978-1-4398-2617-1 January 2011, 7 x 10, 282 pp., Soft Cover Suggested Price: $41.95 / £26.99

Catalog no. K13797, ISBN: 978-1-4398-8077-7 June 2012, 7 x 10, 191 pp., Soft Cover Suggested Price: $49.95 / £31.99

Also available as an eBook

Also available as an eBook

For more information and a complete list of titles, visit us at www.crcpress.com

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The A3 Workbook Unlock Your Problem-Solving Mind Daniel D. Matthews

The Future of Lean Sigma Thinking in a Changing Business Environment

Lean Management

Manufacturing Extension Partnership, National Institute of Standards and Technology

David Rogers

Facilitating participation and responsibility across an entire organization, this one-of-a-kind workbook takes readers step-by-step through the disciplined development of an A3 report, a single-sided piece of paper used by Lean companies to promote efficiency. The A3 provides all employees at all levels with a method to quickly identify a problem, analyze its root cause, select appropriate countermeasures, and communicate necessary actions to decision makers. The workbook includes worksheet templates that can be reproduced and used in future problem-solving efforts.

Supplying Lean practitioners with a formal process for keeping up with technological advances and shifting business requirements, this book provides the tools to survive and prosper through the current business environment. It introduces cutting-edge business solutions from the fields of chemical engineering, aircraft production, and business psychology—explaining how to integrate them with proven Lean principles. After providing a foundation in essential Lean concepts, the text reports on the latest advances in process understanding. It illustrates how new products are being developed using updated Lean thinking and also demonstrates the impact of e-commerce on Lean production systems.

Catalog no. K11572, ISBN: 978-1-4398-3489-3 October 2010, 8-1/2 x 11, 183 pp., Soft Cover Suggested Price: $54.95 / £34.99 Also available as an eBook

Danercon Limited, Harrow, England, UK

Catalog no. K12329, ISBN: 978-1-4398-5102-9 June 2011, 6 x 9, 216 pp. Suggested Price: $41.95 / £26.99

The Expanded and Annotated My Life and Work Henry Ford’s Universal Code for World-Class Success William A. Levinson, Henry Ford, and Samuel Crowther

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Henry Ford’s My Life and Work remains one of the most comprehensive books on management ever written: a universal code, to use Ford’s words, that applies to every human field of endeavor. It contains not only all the basic elements of what is now called the Toyota Production System, but also the organizational and human relations principles necessary to gain buy-in and engagement from all participants. This annotated edition intersperses Ford’s original material with detailed explanations and contemporary examples that put it into context for twenty-first century business leaders and Lean manufacturing practitioners. Catalog no. K15486, ISBN: 978-1-4665-5771-0 March 2013, 6-1/8 x 9-1/4, 352 pp. Suggested Price: $49.95 / £31.99

The Controller as Lean Leader A Novel on Changing Behavior with a Lean Cost Management System

The Product Wheel Handbook Creating Balanced Flow in Multi-Product Process Operations Peter L. King and Jennifer S. King The product wheel (PW) design process has practical methods for finding the optimum sequence, therefore minimizing changeover costs and freeing up useful capacity. This book describes this proven technique for dealing with all of the issues related to multiple product situations. It walks the reader through a logical, detailed, step-by-step, process for designing and implementing the PW technique. Breaking down a fairly complex design process down into discrete, practical, manageable steps, it includes a case study from actual practice that illustrates the design process and the benefits. Catalog no. K15304, ISBN: 978-1-4665-5418-4 March 2013, 8-1/2 x 11, 184 pp., Soft Cover Suggested Price: $49.95 / £31.99

The Psychology of Lean Improvements

Sue Elizabeth Sondergelt

Why Organizations Must Overcome Resistance and Change the Culture

Lean Beans, LLC, Cape Haze, Florida, USA

Chris A. Ortiz

Detailing the differences between cost accounting and cost management, this book follows a fictional manufacturing entity embarking on a Lean change management journey for the second time—having failed at its first attempt a few years earlier. As the story progresses, readers gain an understanding of what the company will do differently this time around to ensure it doesn’t slip backward again as the transformation unfolds. While there is no recipe for a Lean change management transformation, the book provides invaluable tips and unveils three new principles to help ensure success.

The inherent fear and reluctance of many companies to embark on a Lean journey can be self-destructive. This book explores the psychology behind why so many companies avoid Lean and hold on to inefficient processes. Drawing on personal experience, the author describes why and how businesses cling to the eight deadly wastes and why they continue to find ways to place improvement on the back burner. Whether it’s poor leadership, the inability to change, or pure ego, the text explores this perplexing commitment to inefficiency.

Catalog no. K13899, ISBN: 978-1-4398-8277-1 May 2012, 6 x 9, 159 pp., Soft Cover Suggested Price: $39.95 / £25.99

Catalog no. K13685, ISBN: 978-1-4398-7879-8 April 2012, 6-1/8 x 9-1/4, 182 pp. Suggested Price: $39.95 / £25.99

Also available as an eBook

Also available as an eBook

Kaizen Assembly, Inc., Bellingham, Washington, USA

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Toyota by Toyota

The Right Choice Using Theory of Constraints for Effective Leadership

Reflections from the Inside Leaders on the Techniques That Revolutionized the Industry

I & J Munn Limited, Leicestershire, UK

Samuel Obara and Darril Wilburn

Introducing a powerful technique to help leaders make better decisions, this book explains how readers can prepare to manage effectively well into the future through the use of the coaching cycle and the reflection process. The book’s case studies illustrate what people have actually done, what they have struggled with, and the importance of understanding causal relationships. They demonstrate how conflicts can be resolved and relationships restored through the use of the tools described, in particular the “cloud” technique from the Theory of Constraints Thinking Processes.

Written by former Toyota associates, Toyota By Toyota focuses on the purpose of Lean methodologies, techniques, and principles. It compiles more than a century of combined experience from management-level employees who supply little-known insights about the Toyota Production System—including many who worked directly with Taiichi Ohno. The book illustrates experiences at Toyota locations around the world, including the U.S., Brazil, Venezuela, Europe, and Japan. Associates from various divisions, including sales, training, logistics, manufacturing, and human resources, provide diverse points of view regarding the application of the Lean principles discussed.

Catalog no. K14016, ISBN: 978-1-4398-8621-2 May 2012, 6-1/8 x 9-1/4, 176 pp. Suggested Price: $49.95 / £31.99 Also available as an eBook

Catalog no. K13796, ISBN: 978-1-4398-8075-3 April 2012, 6-1/8 x 9-1/4, 240 pp. Suggested Price: $39.95 / £25.99 Also available as an eBook

Understanding A3 Thinking

Lean Management

Edited by

Ted Hutchin

A Critical Component of Toyota’s PDCA Management System

Today and Tomorrow

Durward K. Sobek II

Commemorative Edition of Ford’s 1926 Classic

University of Montana, Bozemont, USA

Art Smalley Art of Lean, Huntington Beach, California, USA

Henry Ford Henry Ford doubled wages, cut the price of a car in half, and produced over 2 million units a year. Time has not diminished the progressiveness of his business philosophy, or his profound influence on worldwide industry. The modern printing of Today and Tomorrow features an introduction by James J. Padilla, Group Vice President, Ford North America. It also includes an enhanced selection of photos illustrating the processes and facilities Ford covers in the text. Taiichi Ohno acknowledged that a key stimulus to JIT was his close reading of this book. Catalog no. PP9936, ISBN: 978-0-915299-36-2 December 2002, 6 x 9, 288 pp. Suggested Price: $43.95 / £28.99

The A3 report has proven to be a key tool in Toyota’s successful move toward organizational efficiency. The power of the A3 report, however, derives not from the report itself, but rather from the development of the dynamic culture required for the implementation of an A3 system. Winner of a Shingo Research and Professional Publication Prize, this manual highlights the deep learning and professional development that occurs in the A3 process. The authors show that the report is especially effective when implemented in conjunction with a PDCAbased management philosophy. Catalog no. PP7360, ISBN: 978-1-56327-360-5 March 2008, 6 x 9, 184 pp. Suggested Price: $46.95 / £26.99

Value Engineering Synergies with Lean Six Sigma Tourism and Hospitality Issues and Developments

Combining Methodologies for Enhanced Results Jay Mandelbaum, Anthony Hermes, Donald Parker, and Heather Williams

Edited by

Jaime Seba

Institute of Defense Analyses, Alexandria, Virginia, USA

Holland-America Cruise Lines, Seattle, Washington, USA

Tourism is one of the world’s largest industries, and in many regions it is the single largest source of investment and employment. This new book provides a look at many important issues in the field of tourism and hospitality, including understanding tourist preference, satisfaction, and motivation; tourism and hospitality education; rural tourism and its impact on local residents; the increasing popularity of cultural and heritage tourism; strategies for sustainable tourism; and more.

This book describes how to integrate Lean Six Sigma (LSS), Design for Six Sigma (DFSS), and Value Engineering (VE) to go beyond what is currently possible with the individual approaches. Explaining the VE methodology, it supplies a highlevel discussion of LSS and DFSS. Next, it compares VE with LSS and identifies the different opportunities for synergies that can provide your organization with a competitive edge. The ideas and synergies presented in this book can help industry professionals and those in government accelerate the adoption of efficiencies in their operations.

Catalog no. N10635, ISBN: 978-1-926692-91-3 December 2011, 6-1/8 x 9-1/4, 286 pp. Suggested Price: $99.95 / £63.99

Catalog no. K14412, ISBN: 978-1-4665-0201-7 May 2012, 7 x 10, 212 pp., Soft Cover Suggested Price: $49.95 / £31.99

Also available as an eBook

Also available as an eBook

For more information and a complete list of titles, visit us at www.crcpress.com

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Value Stream Management

Lean Management / Organizational Culture

Eight Steps to Planning, Mapping, and Sustaining Lean Improvements Don Tapping, Tom Luyster, and Tom Shuker

16 Tools for Better Communication in the Workplace, Second Edition Rick Maurer Maurer & Associates, Arlington, Virginia, USA

In this volume, the authors stress the importance of reaching beyond single-point kaizens to ensure a sustainable Lean implementation process. The central feature of this work is the value stream management storyboard, a tool representing an eight-step process for Lean implementation. The storyboard brings together people, tools, metrics, and reporting into one visual document. The book is packaged with a CD containing a Lean assessment tool and a storyboard template, as well as charts, forms, and worksheets.

Written by a noted authority in leadership and change management, the second edition of this popular toolkit provides expert guidance on using feedback as a performance improvement tool. Describing best practices, it supplies the understanding required to effectively give and receive feedback across a wide range of work situations. The book makes the feedback process easy to understand with a detailed six-step framework. It covers specific feedback tools and illustrates approaches for applying them in a variety of management scenarios.

Catalog no. PP7245, ISBN: 978-1-56327-245-5 May 2002, 8-1/2 x 11, 176 pp., Soft Cover Suggested Price: $57.95 / £29.99

Catalog no. K11899, ISBN: 978-1-4398-4093-1 January 2011, 6 x 9, 81 pp., Soft Cover Suggested Price: $17.95 / £11.99

Value Stream Maps from the Customer Perspective Don Johnston This book supplies practical guidance on how to develop Customer Viewpoint Maps. It provides examples of Customer Viewpoint Maps, offers guidelines for working with customers to develop the map, and demonstrates how the results interface with the traditional Value Stream Map for the process. Helping readers leverage the investment their companies have already made in Value Stream Maps, the text presents a fresh perspective on improving process efficiencies. The author illustrates the connections between the various processes that, until now, have been managed separately.

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Feedback Toolkit

Catalog no. K13786, ISBN: 978-1-4398-8055-5 April 2013, 8-1/2 x 11, 125 pp., Soft Cover Suggested Price: $39.95 / £25.99 Also available as an eBook

Creating a Lean Culture Tools to Sustain Lean Conversions, Second Edition David Mann Principal, David Mann Lean Consulting, Michigan, USA

The second edition of this Shingo Prize winner explains how to implement a Lean transformation that works by developing a culture that builds success from the top down and the bottom up at the same time. This edition offers new guidance on Lean management in discrete manufacturing, office, and process manufacturing environments, provides specifics on engaging executives through Gemba walks, and offers new case studies as well as invaluable lessons learned since the first edition went to print. Catalog no. K10570, ISBN: 978-1-4398-1141-2 March 2010, 7 x 10, 316 pp., Soft Cover Suggested Price: $43.95 / £28.99 Also available as an eBook

Kaizen for the Shop Floor A Zero-Waste Environment with Process Automation Productivity Press Development Team The philosophy of kaizen needs to adopted by any organization seeking to implement Lean improvements that go beyond cost cutting. Kaizen events are opportunities to make focused changes in the workplace. Kaizen for the Shopfloor takes readers through the critical steps for conducting an effective kaizen event: one that is well planned, well implemented, and well documented. This book in the Shingo Prize-Winning Shopfloor Series distills the complexities of jumpstarting Lean processes into an easily accessible format for those frontline employees who make Lean possible. Catalog no. PP7272, ISBN: 978-1-56327-272-1 February 2002, 7 x 10, 112 pp., Soft Cover Suggested Price: $33.95 / £16.99

Leadersights Creating Great Leaders Who Create Great Workplaces David Veech The Institute for Lean Systems, Louisville, Kentucky, USA

This book focuses on how organizations of all types can create a leader development system that defines critical leader behaviors, gives simple techniques for building and improving the skills that drive those behaviors, and gives a mechanism for monitoring and enforcing those behaviors. It spells out how leaders can do the same for their employees, defining and promoting behaviors required for sustaining continuous change. The book synthesizes current research on change, servant leadership, group and team dynamics, job satisfaction, intrinsic motivation, psychological flow, and individual self-efficacy. Catalog no. K15500, ISBN: 978-1-4665-5800-7 June 2013, 6-1/8 x 9-1/4, 300 pp. Suggested Price: $49.95 / £31.99

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Liquid Lean

Sustainable Lean

Developing Lean Culture in the Process Industries

The Story of a Cultural Transformation

Suncor, Calgary, Alberta, Canada

Burlington Medical Supplies Inc., Newport News, Virginia, USA

Liquid industries, including reactive chemical manufacturing, petroleum and metal refining, and food and bio-pharma production, can make great use of the concepts of Lean. However, largely because they are naturally conservative and more financially stable than most, these industries do not generally make use of Lean manufacturing, and great case stories of successful Lean implementation are rare. This book is the first to offer details and examples of adapting Lean manufacturing to liquid industries. It is based on more than 20 years of industry experience from the legendary Raymond Floyd, one of the first to successfully practice Lean in the chemical industry.

Anybody can start a Lean transformation. What’s hard is sustaining it. Detailing the process for creating a sustainable Lean transformation, this book describes how to stay on course over the long term. It describes how top-down metrics evolve into the identification of strategic and tactical opportunities for improvement. The author describes a process that sets boundaries for decisions and teaches a data-driven methodology for making good decisions. He supplies tools for good leadership and teaches how to monitor success.

Catalog no. PP8629, ISBN: 978-1-4200-8862-5 February 2010, 6-1/8 x 9-1/4, 346 pp. Suggested Price: $54.95 / £34.99

Catalog no. K16554, ISBN: 978-1-4665-7168-6 March 2013, 6-1/8 x 9-1/4, 187 pp., Soft Cover Suggested Price: $29.95 / £18.99

Also available as an eBook

The Kaizen Event Planner One Team on All Levels Stories from Toyota Team Members, Second Edition

Achieving Rapid Improvement in Office, Service, and Technical Environments Karen Martin Karen Martin & Associates, San Diego, California, USA

Mike Osterling

Tim Turner Toyota, Lexington, Kentucky, USA

Osterling Consulting, La Mesa, California, USA

Written by actual Toyota team members, this book is not another technical explanation of the Toyota Production System. Rather, it illustrates the culture it creates. The stories, told by employees from various levels of the organization, illustrate how Toyota’s presence in Kentucky has transformed the professional and personal lives of those who worked for the company. Supplying a first-hand look at the principles that have transformed Toyota into one of the leading manufacturers in the world, the book addresses how this manufacturing giant was able to survive and improve in the midst of a down economy and recent recalls.

A practical how-to guide, this book takes readers through the ins and outs of planning and executing kaizen events in non-manufacturing settings and conducting post-event follow-up to sustain the changes made. The authors provide methods and tools to help build a motivated workforce and lay a foundation for continuous improvement. Readers will learn how to effectively scope the activity, engage the right people, and facilitate events with measureable results. The accompanying CD provides immediate access to a number of Excelbased tools.

Catalog no. K12785, ISBN: 978-1-4398-6067-0 September 2011, 6-1/8 x 9-1/4, 322 pp., Soft Cover Suggested Price: $31.95 / £19.99

Catalog no. PP7351, ISBN: 978-1-56327-351-3 October 2007, 8-1/2 x 11, 240 pp., Soft Cover Suggested Price: $62.95 / £40.99

Textbook

People, Process, and Culture Lean Manufacturing Around the Real World Jeffrey P. Wincel and Thomas J. Kull, Ph.D. This book examines the global cultural influences on the understanding and application of Lean production systems within various geographic and cultural areas. It identifies the cultural values as examined against Lean manufacturing disciplines to derive culturally based Lean manufacturing values. The approach of people, process, and culture will help managers better understand the potential limitations and performance shortfalls that result from varying interpretations and applications of Lean systems. This approach will help readers demystify the sometimes complex characteristics of a Lean transformation. Figure slides are available upon qualified course adoption

Catalog no. K15494, ISBN: 978-1-4665-5789-5 March 2013, 6-1/8 x 9-1/4, 200 pp. Suggested Price: $49.95 / £31.99 Also available as an eBook

Organizational Culture

Robert B. Camp

Raymond C. Floyd

TWI Case Studies Standard Work, Continuous Improvement, and Teamwork Donald A. Dinero Round Pond Consulting, Rochester, New York, USA

TWI Case Studies provides the insight of leading experts to assist in the execution of Training Within Industry (TWI). Presented as a series of case studies from a range of corporations—including IBM, Ben & Jerry’s, and US Synthetic—it illustrates the rebirth of TWI programs in the United States. Demonstrating how TWI can benefit any and all organizations, the book details the specific activities decision-makers need to accomplish to successfully incorporate TWI into the business culture—including the Ten Points for Implementing and Sustaining the TWI “J” Programs. Figure slides are available upon qualified course adoption

Catalog no. K12063, ISBN: 978-1-4398-4610-0 April 2011, 7 x 10, 136 pp., Soft Cover Suggested Price: $41.95 / £25.99

For more information and a complete list of titles, visit us at www.crcpress.com

63


The Workforce Engagement Equation A Practitioner’s Guide to Creating and Sustaining High Performance Jamison J. Manion

Lean Principles and Approaches for Pharmaceutical and Research-Based Organizations Terence M Barnhart

Product Development

Workforce Engagement Solutions, LLC, USA

Director, Development Operations, Sandoz Inc., East Hanover, New Jersey, USA

This step-by-step guide lays out the principles, tools, and techniques that have proven effective in leading and managing the people side of process improvement. It demystifies the complexity of organizational change with easyto-understand explanations, intuitive graphics, and real-world examples. Filled with helpful practical knowledge, it will help you assess exactly where your organization is along the change continuum and what actions will help propel your organization to higher levels of organizational effectiveness.

This book lays out the logic of why Lean implementation isn’t strictly for manufacturing and describes why it can be just as effective in R&D organizations. Terence Barnhart, former senior director of continuous improvement at Pfizer R&D, describes the theoretical and physical underpinnings of creating a Lean transformation in any R&D organization, as exemplified by the Lean transformation initiated within the R&D division of a global pharmaceutical company.

Catalog no. K13095, ISBN: 978-1-4398-6809-6 July 2012, 7 x 10, 590 pp., Soft Cover Suggested Price: $49.95 / £31.99

Catalog no. K10063, ISBN: 978-1-4398-0078-2 August 2012, 6 x 9, 267 pp. Suggested Price: $49.95 / £31.99

Green Products The Basics of FMEA

Perspectives on Innovation and Adoption

2nd Edition

Edited by

Robin McDermott, Raymond J. Mikulak, and Michael R. Beauregard

Saint Joseph’s University, Philadelphia, Pennsylvania, USA

Resource Engineering, Tolland, Connecticut, USA

64

Creating a Lean R&D System

Joao Neiva de Figueiredo Mauro F Guillen University of Pennsylvania, Philadelphia, USA

Fully updated with enhanced methods to reflect the latest ISO 9000 and ISO/ TS 16949 standards, The Basics of FMEA, 2nd Edition systematically assists developers and engineers in achieving quality and cost efficiency. It fully defines Failure Mode and Effect Analysis and provides a definitive ten-step method for its implementation illustrated by an extended case study. The book demonstrates how to involve all stakeholders in the process so as to identify and preemptively eliminate those product deficiencies that originate in production.

Sharing successful examples of sustainable products from around the world, this book supplies in-depth analysis of key factors that affect the adoption of sustainable products. It examines case studies of green products from a business perspective and considers both technological and public-policy concerns. The text examines success stories in green production including: the transition from oil dependency to sustainability in Denmark, the revival of battery-powered electric vehicles in Japan, and sustainable tourism in the Galapagos Islands.

Catalog no. PP7377, ISBN: 978-1-56327-377-3 December 2008, 6 x 9, 90 pp., Soft Cover Suggested Price: $17.95 / £12.99

Catalog no. K12538, ISBN: 978-1-4398-5465-5 July 2011, 6-1/8 x 9-1/4, 226 pp. Suggested Price: $52.95 / £33.99

The Basics of Project Evaluation and Lessons Learned Willis H. Thomas, PMP Associate Director of Learning Management, Pfizer/Wyeth Research, Montvale, New Jersey, USA

A systematic method for conducting lessons learned is critical to the ongoing success of your projects, programs, and portfolios. This book details an easyto-follow approach for conducting lessons learned on any project, in any organization. Whether your job entails running small projects from a homebased business or managing large projects as a part of an international supply chain, this book will be of great benefit. It includes a wealth of project job aids, including templates, checklists, forms, and a Project Evaluation Resource Kit (PERK) on the accompanying CD. Catalog no. K13336, ISBN: 978-1-4398-7246-8 November 2011, 6 x 9, 161 pp., Soft Cover Suggested Price: $20.95 / £14.99

Greener Products The Making and Marketing of Sustainable Brands Al Iannuzzi Johnson & Johnson Inc., New Brunswick, New Jersey, USA

Written by the senior director of product stewardship for Johnson & Johnson, this book discusses how to tie in green improvements to appropriate marketing in order to reach customers in the marketplace. The author gives specific advice on how to think about product and service design from an environmental perspective. In addition, the text provides detailed examples of what works, what doesn’t, and how to effectively merge innovation with green thinking using numerous case studies from leading companies in green design. Catalog no. K12516, ISBN: 978-1-4398-5431-0 November 2011, 6-1/8 x 9-1/4, 222 pp. Suggested Price: $93.95 / £59.99 Also available as an eBook

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A Practitioner’s Guide to the Production Preparation Process

Integrating People, Process, and Technology

Allan R. Coletta

James M. Morgan and Jeffrey K. Liker

Siemens Healthcare Diagnostics, Bear, Delaware, USA

Shingo Prize Winning Authors

Written from an operations perspective, The Lean 3P Advantage explains how to build collaborative thinking and innovation into the front end of the design process. Describing how to develop successful new products concurrently with new operations, the book illustrates real-world scenarios with numerous examples and case studies to help newcomers succeed the first time around. For those familiar with 3P, the book supplies the basis to explore Evergreen 3P—a process for applying 3P to small-scale design projects for similar benefits.

Winner of a Shingo Prize For Excellence In Manufacturing Research, this book compares and contrasts the world-class product development process of Toyota with that of a U.S. competitor. They use extensive examples from both of the competitors to demonstrate value stream mapping as an extraordinarily powerful tool for continuous improvement. Through examples and case studies, this book illustrates specific techniques and proven practices for dealing with challenges associated with product development, such as synchronizing multiple disciplines, multiple function workload leveling, compound process variation, effective technology integration, and knowledge management.

Catalog no. K13706, ISBN: 978-1-4398-7911-5 March 2012, 7 x 10, 336 pp., Soft Cover Suggested Price: $39.95 / £25.99 Also available as an eBook

Catalog no. PP7282, ISBN: 978-1-56327-282-0 March 2006, 6 x 9, 400 pp. Suggested Price: $49.95 / £33.99

The Mastery of Innovation A Field Guide to Lean Product Development

Unleashing the Power of 3P

Katherine Radeka

The Key to Breakthrough Improvement

Whittier Consulting Group, Inc., Camas, Washington, USA

This book compiles the experiences for over 150 companies that have embraced the theories of Lean product development. It provides an integrated view of Lean as it is practiced inside successful companies today. Examples, case studies, and stories drawn from small, medium, and large companies in a variety of industries support concepts and provide opportunities for readers to see the concepts in action. Each chapter includes actionable recommendations to provide ideas on how to try the concepts out for themselves and their teams. Catalog no. K13574, ISBN: 978-1-4398-7702-9 October 2012, 6-1/8 x 9-1/4, 265 pp. Suggested Price: $49.95 / £31.99 Also available as an eBook

A Tale of Two Transformations Bringing Lean and Agile Software Development to Life

Dan McDonnell and Drew A. Locher Change Management Associates, Mt. Laurel, New Jersey, USA

A guide for Production Preparation Process (3P) execution, this book presents a step-by-step methodology for successful implementation of even the most aggressive corporate change programs. The authors provide methods that can be applied to any combination of product, process, and facility design to help reduce costly redesign iterations and associated delays. Based on a true story, the text brings readers on a start-to-finish journey as the fictional company Acme completes a new production start-up in dramatically reduced time and cost. Catalog no. K14013, ISBN: 978-1-4398-8612-0 October 2012, 8-1/2 x 11, 192 pp., Soft Cover Suggested Price: $49.95 / £31.99

Value Stream Mapping for Lean Development

Michael K. Levine

A How-To Guide for Streamlining Time to Market

Wells Fargo Home Mortgage, Minneapolis, Minnesota, USA

Drew A. Locher

Highlighting a critical yet often overlooked aspect of Lean implementation, this book discusses how to transform an organization from its current state to the desired state. Following the popular organizational approach of the prequel, A Tale of Two Systems, it presents two contrasting transformations based on polar opposites on the development spectrum: process-driven, compliance-focused groups and chaotic groups. Synthesizing Lean manufacturing and Lean product development, it places Agile software development in the context of Lean and examines the relative benefits of the Drive People versus the People Driven approach. Catalog no. K13742, ISBN: 978-1-4398-7975-7 December 2011, 6-1/8 x 9-1/4, 323 pp. Suggested Price: $62.95 / £40.99 Also available as an eBook

Product Development

The Lean 3P Advantage

The Toyota Product Development System

Change Management Associates, Mt. Laurel, New Jersey, USA

Written by one of the world’s most respected Lean consultants, this bestselling work presents a methodology for value stream mapping that’s appropriate for any organization. Over the past 25 years, Locher has proven just how powerful this process is, having employed it in healthcare, transportation, distribution, education, financial services, and manufacturing environments. Illustrating his methodology through the example of the fictional DevelopTek company, he explains how to: identify development waste, assess an organization’s current state, develop a Current State Map, and apply Lean principles to create a Future State Map. Catalog no. PP7372, ISBN: 978-1-56327-372-8 May 2008, 8-1/2 x 11, 144 pp., Soft Cover Suggested Price: $54.95 / £34.99

For more information and a complete list of titles, visit us at www.crcpress.com

65


Your Customers’ Perception of Quality

Productivity Improvement / Tools & Methods 66

What It Means to Your Bottom Line and How to Control It

Performance Hubs Engaging Teams in Focused Continuous Improvement Marc Roberts

Baboo Kureemun and Robert Fantina

Unipart Expert Practices, The Lean Assessment, North Wales, UK

A detailed examination of a new concept in customer centricity, this book explores customer perception of quality and how to measure it. The author introduces a ground-breaking model for quantifying the impact that poor perception of quality has on the bottom line. It helps readers understand the importance of customer perception, how they may be misunderstanding this vital component, and how they can look at data collected from a variety of sources and glean a clear understanding of their customers’ perception, and the insight necessary to improve it.

A must-read for all managers, leaders, and change agents, this book supplies a proven system for engagement that allows teams to use their own data, understand the need for performance improvement, and drive improvements at their own level. Highlighting common pitfalls in improvement initiatives, it provides the tools to help you avoid the disinterested cultural response to improvement efforts that is all too common in organizations suffering from initiative overload. The book includes a CD project management aids, templates, and slides.

Catalog no. K12047, ISBN: 978-1-4398-4581-3 April 2011, 6 x 9, 225 pp. Suggested Price: $52.95 / £33.99

Catalog no. K12832, ISBN: 978-1-4398-6133-2 October 2011, 7 x 10, 188 pp., Soft Cover Suggested Price: $41.95 / £26.99

A Factory of One Applying Lean Principles to Banish Waste and Improve Your Personal Performance Daniel Markovitz President, TimeBack Management

Toyota Kaizen Methods Six Steps to Improvement Isao Kato TMI, Aichi, Japan

Art Smalley Art of Lean, Huntington Beach, California, USA

This book describes how to improve your performance by applying Lean methods to your work. It translates powerful Lean tools such as visual management, flow, pull, 5S, and kaizen to your daily work, revealing how they can help to improve efficiency, reduce waste, and link you ever more closely to customer value. Helping you develop better self-awareness, more disciplined problemsolving skills, and the ability to self-correct errors, the book teaches you how to find the root causes underlying your inefficiencies so you can eliminate them permanently.

This workbook is the first of its kind to document and outline the kaizen practices used within the Toyota Motor Corporation to develop leadership skills and personal responsibility close to the manufacturing floor. By explaining in full context the six basic kaizen principles that govern Toyota, the authors enable readers to improve their own skills and those of their employees making full use of the kaizen approach. The text examines simple analytic methods for work elements, time, motion, production lead-time, machine losses, and standardized work.

Catalog no. K12737, ISBN: 978-1-4398-5993-3 December 2011, 6 x 9, 177 pp., Soft Cover Suggested Price: $26.95 / £16.99

Catalog no. K11748, ISBN: 978-1-4398-3853-2 October 2010, 8-1/2 x 11, 156 pp., Soft Cover Suggested Price: $54.95 / £34.99

Tools & Methods Cross-Functional Productivity Improvement

5 Pillars of the Visual Workplace

Ronald Blank

Hiroyuki Hirano

Senior Quality Engineer and Productivity Consultant

Using language that’s easy to understand, this book describes how improvement efforts can be undermined by errors and incompleteness. It illustrates the various types of errors that can hurt productivity and outlines proven solutions to prevent or correct them. Explaining how departments not directly related to manufacturing can hinder productivity, it provides time-tested advice on how to reduce waste and enhance efficiency. This book will enable companies to take better advantage of all that the ISO 9001 and similar systems have to offer. Catalog no. K14795, ISBN: 978-1-4665-1073-9 September 2012, 6-1/8 x 9-1/4, 174 pp. Suggested Price: $49.95 / £31.99 Also available as an eBook

The Source Book for 5S Implementation JIT Management Laboratory Co.

Revered for his pioneering no-nonsense approaches, Hiroyuki Hirano introduces his 5S System: Sort, Set In Order, Shine, Standardize, and Sustain. These steps are designed to improve efficiency, strengthen maintenance, and provide continuous improvement in all facets of a company’s operations. Filled with case studies and training materials, including over 40 5S user forms, this guide is for organizations seeking to move forward through the realization of efficiency. Though simple sounding, the system will prove of great use in teaching a company to mobilize towards positive change. Catalog no. PP7047, ISBN: 978-1-56327-047-5 January 1995, 8-1/2 x 11, 384 pp. Suggested Price: $109.95 / £69.99

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5S System Kit 5S for Operators 5 Pillars of the Visual Workplace Hiroyuki Hirano

Workplace Organization and Standardization Press Productivity Complete with facilitator and participant guides, the 5S System DVD will help you train new employees, launch kaizen events, and lead implementation activities within your workforce. It will teach your employees how to seize control of their workplace, how to own their equipment, and most importantly, how to foster an environment of continuous improvement on the shop floor. Covering actual 5S implementation in plants such as Ford, Miller Brewing, Exxon Chemicals, Gelman Sciences, and Delco Remy, managers and improvement specialists will see how 5S has worked for others.

Catalog no. PP7123, ISBN: 978-1-56327-123-6 March 1996, 7 x 10, 136 pp., Soft Cover Suggested Price: $33.95 / £16.99

An instructor’s manual is available upon qualified course adoption

5S for the Office

Catalog no. PP5837, ISBN: 978-1-4200-7583-0 November 1997, Pack Suggested Price: $2310.00 / £1471.00

Tools & Methods

Productivity Press, New York, USA

Since its publication, Hiroyuki Hirano’s, 5S for Operators continues to grow in popularity. Hirano’s five pillars of the visual workplace: Sort, Set in Order, Shine, Standardize and Sustain are the most fundamental and often overlooked aspects in continuous improvement initiatives. Easy to read and apply, each section of the book is loaded with questions, outlines, summaries, diagrams, and illustrations. This book provides the foundation that is essential for implementing not just 5S, but overall manufacturing improvements like shorter equipment changeovers, just-in-time inventory, and total quality management and total productive.

Achieving Lean Changeover

Organizing the Workplace to Eliminate Waste

Putting SMED to Work John R. Henry

Thomas Fabrizio and Don Tapping

Changeover.com, Fajardo, Puerto Rico, USA

Fabrizio and Tapping bring the concepts of Hiroyuki Hirano’s 5S System into the office. The activities at the heart of this process include organizing, ordering, cleaning, standardizing, and their sustainment. More than a book about the office, this critically acclaimed work elaborates a total facility-wide process for implementing and sustaining improvements. It can be used for training or as an implementation manual. The accompanying CD contains blank versions of forms and worksheets that appear in the book. Catalog no. PP7318, ISBN: 978-1-56327-318-6 July 2006, 8-1/2 x 11, 192 pp., Soft Cover Suggested Price: $57.95 / £29.99

Taking a holistic approach, this book examines changeover/SMED (single minute exchange of die), the conversion of a manufacturing process/machine from running the current product to running the next product. It addresses both the machinery issues and the operational issues, such as costs, waiting times, material movement, documentation, training, and product/component design. Focusing on the operational aspects, it offers readers opportunities for reducing changeover time and cost. The book supplies proven methods and practical examples from a variety of industries. Catalog no. K14403, ISBN: 978-1-4665-0174-4 November 2012, 7 x 10, 208 pp., Soft Cover Suggested Price: $39.95 / £25.99 Also available as an eBook

Autonomous Maintenance for Operators

The 5S Pocket Guide James Peterson and Roland Smith, Ph.D.

Edited by

Japan Institute of Plant Maintenance

The 5S Pocket Guide is designed to enhance awareness of the principles behind the 5S System and identify its impact on improving efficiency and promoting a safe working environment. Using a condensed format, it outlines a disciplined methodology for implementing 5S, organized around a six-step method. The innumerable benefits of the 5S System include shorter cycle times, increased floor space, reduced lead times and training cycles, lowered accident rates, enhanced communication, and less inventory. By employing this handy resource, organizations can more easily build employee awareness of 5S throughout their plants, leading to dramatic improvements in productivity, safety, and profitability.

For supervisors, TPM coordinators, and equipment operators, this book provides guidance and case studies on autonomous maintenance. Activity boards, photos, cartoons, and actual examples demonstrate the benefits of encouraging the development of informed, motivated operators who take ownership of their equipment. Operators will learn skills to keep machinery running smoothly, ways to inspect for problems during routine cleaning, ideas for containing damaging debris, and tips for effective lubrication, as well as ways to use activity boards, meetings, and one-point lessons to promote TPM goals.

Catalog no. PP6338, ISBN: 978-0-527-76338-1 February 1998, 4 1/5 x 6 1/2, 64 pp., Soft Cover Suggested Price: $11.95 / £8.99

Catalog no. PP7082, ISBN: 978-1-56327-082-6 August 1997, 7 x 10, 144 pp., Soft Cover Suggested Price: $33.95 / £16.99

For more information and a complete list of titles, visit us at www.crcpress.com

67


Autonomous Maintenance in Seven Steps Implementing TPM on the Shop Floor Masaji Tajiri and Fumio Gotoh

Tools & Methods

Illustrated with examples from Toyota, Asai Glass, Bridgestone, Hitachi, and other top companies, this book covers all seven steps of autonomous maintenance (AM). It provides an overview of AM features and checklists for step audits to certify team achievement at each step. The author discusses Total Productive Maintenance (TPM) basics, overall equipment effectiveness, causes of losses, and six major TPM activities. He includes an implementation plan for TPM and five countermeasures for achieving zero breakdowns and useful guidelines and case studies in applying AM to manual work. Catalog no. PP7219, ISBN: 978-1-56327-219-6 May 1999, 6 x 9, 352 pp. Suggested Price: $62.95 / £40.99

The Basics of Line Balancing and JIT Kitting

68

Building Quality Management Systems Selecting the Right Methods and Tools Luis Rocha-Lona, Jose Arturo Garza-Reyes, and Horacio Soriano-Meier This book discusses the most well-known excellence models, methods, and tools to foster quality management, including how to develop abilities in order to identify core operational and support processes to set a strategic agenda for quality management projects. It discusses building the Quality Management Systems (QMS) based on two important organizational elements: needs and resources. With a clear focus on business performance and process management, the book provides the basis for creating a quality management culture. Catalog no. K16075, ISBN: 978-1-4665-6499-2 May 2013, 7 x 10, 250 pp., Soft Cover Suggested Price: $49.95 / £31.99

Cellular Manufacturing One-Piece Flow for Workteams

Beverly Townsend

Productivity Development Team

Accessible to the Lean novice and shop floor employee, this book explores line balancing and the pre-assembly of components into a finished product in a justin-time fashion (JIT Kitting). It explains how to make proper use time studies, develop yamazumi charts, discover and eliminate waste, balance your line, and create new standard work content for the shop floor. It facilitates a clear understanding of the seven deadly wastes as well as what you need to do to eliminate them from your facility.

Cellular Manufacturing: One-Piece Flow for Workteams introduces production teams to basic cellular manufacturing and teamwork concepts and orients them for participating in the design of a new production cell. Use this book to get everyone on board to reduce lead time, work-in-process inventory, and other profit-draining wastes. Each chapter includes an overview and a summary to reinforce concepts, as well as reflection questions, which can be used to encourage group discussions.

Catalog no. K13891, ISBN: 978-1-4398-8237-5 April 2012, 6-1/8 x 9-1/4, 85 pp., Soft Cover Suggested Price: $19.95 / £13.99

Catalog no. PP7213, ISBN: 978-1-56327-213-4 March 1999, 7 x 10, 88 pp., Soft Cover Suggested Price: $33.95 / £16.99

Also available as an eBook

Creating a Lean and Green Business System The Basics of Self-Balancing Processes True Lean Continuous Flow Gordon Ghirann Using a well-tested method for successful improvements initiated by the author, this is the first book to explain how to achieve continuous flow in both simple and complex manufacturing environments. It describes how to recognize and resolve weak links to ensure continuous flow in your manufacturing operations. The book offers rules, tools, and guidelines to help you not only solve problems at the root, but even eliminate them before they start. It reviews the shortcomings of traditional assembly line balancing and walks readers through the new paradigm of self-balancing. Catalog no. K11034, ISBN: 978-1-4398-1965-4 February 2012, 6-1/8 x 9-1/4, 108 pp., Soft Cover Suggested Price: $19.95 / £12.99

Techniques for Improving Profits and Sustainability Edited by

Keivan Zokaei, Hunter Lovins, Andy Wood, and Peter Hines Most companies often have a disintegrated approach toward Lean and green. But this book shows the synergies between them. It provides case studies that show how leading companies have been successful in the symbiosis of Lean and green. The authors demonstrate how companies can adopt a systematic approach to become Lean and green, how to develop their own roadmap for improvement, and how to use the cutting-edge tools, techniques, and methodologies developed by the authors. Catalog no. K16523, ISBN: 978-1-4665-7112-9 June 2013, 7 x 10, 175 pp., Soft Cover Suggested Price: $29.95 / £19.99 Also available as an eBook

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Practical Tools for Effective Experimentation, Second Edition Mark J. Anderson and Patrick J. Whitcomb

Lean Production for the Small Company Mike Elbert

Stat-Ease, Minneapolis, Minnesota, USA

Elbert Lean Business Systems

Offering a planned approach for determining cause and effect, this work provides researchers with the statistical means to analyze how numerous variables interact. In this edition, Mark Anderson and Patrick Whitcomb retain their lively approach to the learning of fundamentals, lightening up the text with interesting sidebars and amusing anecdotes. They add new and updated information, including a four-step planning process for designing and executing experiments. Accompanying the book is a 180-day trial for Stat-Ease’s software: Design-Ease®,v. 7.

This hands-on guide to adapting Lean principles and the Toyota Production System to high-mix/low-volume environments uses charts, pictures, and easy-tounderstand language to describe the methods needed to improve processes and eliminate waste. It walks readers through the correct order of implementation and describes problems and pitfalls along with time-tested solutions. Explaining how to incorporate existing systems into a Lean strategy, the book starts with the fundamentals and builds on them to describe the full range of tools and processes needed to implement Lean.

Catalog no. PP7344, ISBN: 978-1-56327-344-5 July 2007, 7 3/8 x 9 1/4, 256 pp., Soft Cover Suggested Price: $57.95 / £29.99

Catalog no. K13607, ISBN: 978-1-4398-7779-1 August 2012, 7 x 10, 295 pp., Soft Cover Suggested Price: $49.95 / £31.99 Also available as an eBook

Equipment Management in the Post-Maintenance Era A New Alternative to Total Productive Maintenance (TPM) Kern Peng Santa Clara University, California, USA

This book introduces a new way of thinking to help high-tech organizations manage an increasingly complex equipment base. Using a systems model to analyze equipment management, the book introduces alternatives in equipment management that are currently gaining momentum in high-tech industries. The book highlights the fundamental internal flaw in maintenance organizational setup and illustrates a time-tested transformation and implementation process to help transition your organization from the maintenance era to the new postmaintenance era. Catalog no. K14409, ISBN: 978-1-4665-0194-2 April 2012, 6-1/8 x 9-1/4, 255 pp. Suggested Price: $49.95 / £31.99

Made-to-Order Lean Excelling in a High-Mix, Low-Volume Environment Greg Lane Low Volume Lean, Stockton, California, USA

Toyota’s methods have rendered remarkable results in high-volume plants, but have not been fully understood and correctly applied in high-mix, lowvolume environments. While Lean principles apply in such an environment, implementation tools must be adapted and alternate methods embraced. Written by Greg Lane, one of the few individuals certified as a Toyota Production System Key Person, this book is geared towards manufacturers that have hundreds to thousands of active part numbers with few or no ongoing forecasted volumes, and for shops that build to order. It focuses on eliminating non-value-added activities and instituting improvements on repetitive jobs. Catalog no. PP7362, ISBN: 978-1-56327-362-9 August 2007, 8-1/2 x 11, 192 pp., Soft Cover Suggested Price: $62.95 / £40.99

Also available as an eBook

Textbook

Lean Production for Competitive Advantage A Comprehensive Guide to Lean Methodologies and Management Practices John Nicholas

OEE for Operators

Loyola University, USA

The Lean concepts and principles described in this book have revolutionized manufacturing practice and business conduct in a manner similar to what Henry Ford’s system did for mass manufacturing. Based on three decades of teaching experience, Lean Production for a Competitive Advantage introduces the Lean philosophy and illustrates the effective application of Lean tools with real-world case studies. From fundamental concepts to integrated planning and control in pull production and the supply chain, the text provides a complete introduction to Lean production. An instructor’s manual is available upon qualified course adoption

Catalog no. K11112, ISBN: 978-1-4398-2096-4 July 2010, 7 x 10, 527 pp. Suggested Price: $87.95 / £56.99 Also available as an eBook

Tools & Methods

DOE Simplified

Overall Equipment Effectiveness Productivity Press Development Team Overall Equipment Effectiveness (OEE) is a crucial measure in TPM that reports on how well equipment is running. It factors in the time the machine is actually running, quantity of products the machine is turning out, and quantity of good output into a single combined score. Directly addressing those who are best positioned to track and improve the effectiveness of equipment, OEE for Operators defines basic concepts and then provides a systematic explanation of how OEE should be applied to maximize a piece of equipment’s productivity and recognize when its efficiency is being compromised. Catalog no. PP7221, ISBN: 978-1-56327-221-9 August 1999, 7 x 10, 96 pp., Soft Cover Suggested Price: $33.95 / £16.99

For more information and a complete list of titles, visit us at www.crcpress.com

69


Quality Management in Construction Projects Abdul Razzak Rumane

A Revolution in Manufacturing

Engineer, Consultant, SSH International Engineering Consultants, Kuwait

The SMED System

Tools & Methods

Series: Industrial Innovation

Andrew P. Dillon and Shigeo Shingo

Concise and easy-to-read, this reference presents information on how to approach quality assurance for construction projects. Containing quick reference tables and a wealth of figures, the book presents valuable quality-related data and guidelines, with coverage that spans from project inception through to the issuance of a completion certificate. In addition to procedures and concepts, the author discusses a wide range of tools and techniques to address quality management, including Six Sigma, TRIZ, and Total Quality Management, as well as ISO 9000 and the ISO 14000 Environmental Management System.

A Revolution in Manufacturing provides a full overview of this powerful justin-time production tool. It offers the most complete and detailed instructions available anywhere for transforming a manufacturing environment in ways that will speed up production and make small lot inventories feasible. The author delves into both the theory and practice of the SMED system, explaining fundamentals as well as techniques for applying SMED. The critically acclaimed text is supported with hundreds of illustrations and photographs, as well as 12 chapter-length case studies.

Catalog no. K11759, ISBN: 978-1-4398-3871-6 November 2010, 6-1/8 x 9-1/4, 464 pp. Suggested Price: $99.95 / £62.99

Catalog no. PP9903, ISBN: 978-0-915299-03-4 April 1985, 6 x 9, 384 pp. Suggested Price: $99.95 / £62.99

Also available as an eBook

Stewart’s Guide to Floor Management Quick Changeover for Operators The SMED System Shigeo Shingo

70

The Floor Managers Guide to the Leadership and Improvement John Stewart Stewart Advisor Group, LLC, Midway, Kentucky, USA

SMED (Single-Minute Exchange of Die) is a method that facilitates equipment or product changeovers in record time—often less than ten minutes. Developed from A Revolution in Manufacturing: The SMED System (cat no. PP9903) and written for managers, this book is intended for frontline production and assembly associates. It explains why SMED is important and examines the basic stages of SMED. The authors organized the material into chunks of information that can be covered in a series of short sessions. Each chapter includes reflection questions to stimulate group discussion.

This book discusses the author’s approach to successfully managing floor operations at a Toyota plant for years. It documents a process, or “roadmap,” to facilitate success for anyone tasked with this job. The book presents a methodology based on techniques he developed to immediately take charge in demanding situations. It also supplies insights into proven techniques that can be used to establish and maintain operational excellence. The author outlines the role of the shop floor manager as the member of management most closely involved with creating value for the customer.

Catalog no. PP7125, ISBN: 978-1-56327-125-0 June 1996, 7 x 10, 96 pp., Soft Cover Suggested Price: $33.95 / £16.99

Catalog no. K15865, ISBN: 978-1-4665-5979-0 March 2013, 7 x 10, 180 pp., Soft Cover Suggested Price: $39.95 / £25.99 Also available as an eBook

Reducing Process Costs with Lean, Six Sigma, and Value Engineering Techniques Kim H. Pries and Jon M. Quigley Co-Founders, Value Transformation, LLC, Texas, USA

This book reviews the multiple techniques and areas for improving the cost of products, processes, and services. It presents multiple approaches that can help readers select the best solution for their company’s culture and capabilities. The authors emphasize home-grown techniques that fit an organization’s culture and do not require the implementation of new methodology. They present Six Sigma cost savings techniques, including Manufacturing Six Sigma, Services Six Sigma, and design for Six Sigma. The book also covers costs with traditional Lean and Lean Six Sigma. Catalog no. K14036, ISBN: 978-1-4398-8725-7 December 2012, 6-1/8 x 9-1/4, 368 pp. Suggested Price: $79.95 / £49.99 Also available as an eBook

TPM for Every Operator Japan Institute of Plant Maintenance TPM for Every Operator covers the information that needs to be communicated to operators when facilitating a company-wide TPM initiative. It covers the main aspects of TPM, introducing frontline workers to this important manufacturing strategy that encourages them to participate in and even initiate routine maintenance that can help extend machine life and prevent stoppages. Based on actual implementations, this book addresses the challenges which TPM often raises for operators. Catalog no. PP7080, ISBN: 978-1-56327-080-2 April 1996, 7 x 10, 137 pp., Soft Cover Suggested Price: $33.95 / £16.99

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TPM in Process Industries Edited by

MOST Work Measurement Systems Third Edition K. B. Zandin

Tokutaro Suzuki

Catalog no. PP7036, ISBN: 978-1-56327-036-9 May 1994, 8-1/2 x 11, 416 pp. Suggested Price: $109.95 / £69.99

Industrial Engineering: A Series of Reference Books and Textbooks

Revised to accommodate the evolving needs of current and emerging industries, the third edition clarifies the working rules and data card format for BasicMOST®, MiniMOST®, and MaxiMOST®. It presents a thorough description of the application of AdminMOST™, a version of BasicMOST® for measuring administrative tasks in retail, banking, and service environments, and contains new photographs and illustrations. It is an excellent resource for practicing professionals and newcomers in the fields of industrial engineering and management. Catalog no. DK9535, ISBN: 978-0-8247-0953-2 December 2002, 6 x 9, 552 pp. Suggested Price: $109.95 / £69.99

Textbook

Uptime

Performance Evaluation of Industrial Systems

Strategies for Excellence in Maintenance Management, Second Edition

Discrete Event Simulation in Using Excel/VBA, Second Edition

John D. Campbell and James V. Reyes-Picknell

David Elizandro

This revised and expanded edition of a bestseller provides insight into successful strategies for managers, maintenance, and non-maintenance professionals. Updated topics cover current trends in technology, reliability maintenance improvements, and the challenges of finding qualified maintenance personnel due to an aging labor force. In addition, it gives a thorough review of what it takes to achieve excellence in maintenance. It treating this technical topic, it links a variety of seemingly disparate and competing concepts into a single simple strategy.

Tennessee Tech University, Cookeville, USA

Catalog no. PP7335, ISBN: 978-1-56327-335-3 March 2006, 6 x 9, 384 pp. Suggested Price: $57.95 / £29.99

Hamdy Taha University of Arkansas, Fayetteville, USA

Discussing fundamental modeling tools, queuing theory, and discrete event simulation for evaluating production systems, this book presents a development environment for discrete event simulation. Incorporating the use of discrete simulation to statistically analyze a system and render the most efficient time sequences, designs, upgrades, and operations, this new edition develops new visualization graphics for DEEDS software, includes improvements in the optimization of the simulation algorithms, and adds a chapter on queuing models. Figure slides are available upon qualified course adoption

Catalog no. K13267, ISBN: 978-1-4398-7134-8 April 2012, 7 x 10, 503 pp. Suggested Price: $129.95 / £82.00 Also available as an eBook

Methods in Product Design New Strategies in Reengineering Edited by

The Practical Application of the Process Capability Study

Ali K. Kamrani, Maryam Azimi, and Abdulrahman M. Al-Ahmari

Evolving From Product Control to Process Control

Customer-focused product design strives to meet changing customer requirements with new product features. This book discusses ways to assess changing demands and sources, and delves into what is needed to successfully manufacture goods in a demanding market. It reviews proven methods for assessing customer need, shows how changing needs impact the reengineering of products, and explains how needed change can be efficiently achieved. It details how IT advances and technology support customer-focused product development and discusses cutting-edge mass customization principles that maximize cost-effective production.

Douglas B. Relyea

Catalog no. K10411, ISBN: 978-1-4398-0832-0 April 2013, 6-1/8 x 9-1/4, 352 pp. Suggested Price: $89.95 / £57.99 Also available as an eBook

Manufacturing & Industrial Engineering

H. B. Maynard and Company, Inc., Pittsburgh, Pennsylvania, USA

Process industries have a particularly urgent need for collaborative equipment management systems, but until now have lacked programs directed toward their specific needs. TPM in Process lndustries brings together top consultants from the Japan Institute of Plant Maintenance to modify the original TPM Development Program. In this volume, they demonstrate how to analyze process environments and equipment issues including process loss structure and calculation, autonomous maintenance, equipment and process improvement, and quality maintenance.

Quality Principle Associates, Norwich, Connecticut, USA

Using real-world examples in the context of the shop floor, this book addresses statistical process control through a non-mathematical, step-by-step explanation of the process capability study. It enables manufacturing personnel to understand how to recover a significant return on their investment from statistical process control. Machine operators and supervisors will better understand how they can communicate their process knowledge to management. Managers will then better understand the limitations of the process as it exists and will have a simple tool for managing process improvement. Catalog no. K12127, ISBN: 978-1-4398-4778-7 January 2011, 7 x 10, 163 pp., Soft Cover Suggested Price: $41.95 / £26.99

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Textbook

Manufacturing & Industrial Engineering / Manufacturing & Processing 72

Production and Operations Management for Manufacturing and Services Florida International University, Miami, USA

Composite Materials and Processing

Martin Starr

M. Balasubramanian

Sushil Gupta

Rollins College, Winter Park, Florida, USA

IIT Madras, Chennai, India

This text provides an understanding of the manufacturing and operations functions as well as the processes of goods and service producers. Illustrating how operations relate to the rest of the organization, it will help readers develop a sense of managerial competence in making decisions through examples and case studies. The text uses analytical techniques when necessary to develop critical thinking and to sharpen decision-making skills. An accompanying website offers slides, lectures, Excel worksheets, and solutions to short and extended problem sets.

An exploration of the processing of composite materials, this book covers fiber reinforcements, production of various fibers and properties, processing of polymer matrix, metal matrix and ceramic matrix composites. It then discusses topics illustrating advanced composites, viz, carbon-carbon composites and nanocomposites, processing of polymer-clay nanocomposites, carbon nanotube reinforced composites, and nanoparticle reinforced composite. The book includes a chapter on practical instructions (cookbook type) for students to process composites.

Figure slides are available upon qualifying course adoption

Catalog no. K13714, ISBN: 978-1-4398-7935-1 June 2013, 6-1/8 x 9-1/4, 640 pp. Suggested Price: $139.95 / £89.00

Catalog no. K14666, ISBN: 978-1-4665-0733-3 June 2013, 6-1/8 x 9-1/4, 512 pp. Suggested Price: $89.95 / £57.99

Also available as an eBook

Also available as an eBook

Six Sigma for Powerful Improvement A Green Belt DMAIC Training Course with Excel Tools Charles T. Carroll The Six Sigma Define-Measure-Analyze-Improve-Control (DMAIC) philosophy and procedures are widely accepted as valuable tools for achieving the most economical and rigorous possible understanding and management of all aspects of operations. This book presents methods and strategy that should alleviate unwarranted concerns about the perceived complexity and training and implementation costs of DMAIC. The author clarifies the long-accepted statistical and logical processes of Six Sigma. He uses the Excel environment to illustrate how modern business people can properly execute its doctrine and procedures to improve any venture. Catalog no. K16064, ISBN: 978-1-4665-6469-5 April 2013, 8-1/2 x 11, 600 pp. Suggested Price: $129.95 / £82.00

Advances in the Human Side of Service Engineering

Composites Manufacturing Materials, Product, and Process Engineering Sanjay K. Mazumdar, Ph.D. Lucintel, Dallas, Texas, USA

Covering all of the aspects of high-quality, low-cost composite parts manufacturing, this book helps readers understand where a process fits within their overall scheme and which process is best suited for a particular component. The author discusses materials selection guidelines, product manufacturability, product development process, cost estimating techniques, and more. The book presents guidelines for making all types of products using composite materials, including in the aerospace, automotive, marine, and sporting goods industries. Catalog no. 0585, ISBN: 978-0-8493-0585-6 December 2001, 6-1/8 x 9-1/4, 416 pp. Suggested Price: $199.95 / £127.00 Also available as an eBook

Design for Six Sigma in Product and Service Development Applications and Case Studies Edited by

Edited by

James C. Spohrer IBM Almaden Research Center, San Jose, California, USA

Louis E. Freund

Elizabeth A. Cudney Missouri University of Science and Technology, Rolla, USA

Sandra L. Furterer

San Jose State University, California, USA

Southern Polytechnic State University, Marietta, Georgia, USA

Series: Advances in Human Factors and Ergonomics

Design for Six Sigma (DFSS) is a data-driven quality strategy for designing products and services. The goal of DFSS is to avoid process problems using systems engineering techniques. DFSS consists of five interconnected phases: Define, Measure, Analyze, Design, Verify. This book provides a detailed description of how to apply DFSS in product and service development. It provides instructional strategies, an overview of benefits and uses, and a roadmap that links several methodologies including organizational leadership, product development, system integration, critical parameter management, and voice of the customer.

This volume focuses on the human aspects of manufacturing. It covers a broad spectrum of ergonomics and human factors issues highlighting the design of contemporary manufacturing systems. The book also discusses issues that arise in both the shop floor and office environments, in the quest for manufacturing agility, i.e. enhancement and integration of human skills with hardware performance for improved market competitiveness, management of change, product and process quality, and human-system reliability. Catalog no. K13231, ISBN: 978-1-4398-7026-6 July 2012, 6-1/8 x 9-1/4, 482 pp. Suggested Price: $79.95 / £49.99 Also available as an eBook

Catalog no. K12783, ISBN: 978-1-4398-6060-1 June 2012, 6-1/8 x 9-1/4, 444 pp. Suggested Price: $79.95 / £49.99 Also available as an eBook

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Systems Life Cycle Costing

Electrospinning of Nanofibers in Textiles Edited by

John V. Farr

A. K. Haghi

United States Military Academy at West Point, New York, USA

University of Guilan, Iran

Series: Engineering Management

Electrospinning of nanofibers has emerged as a specialized processing technique for the formation of sub-micron fibers, with high specific surface areas. Electrospinning of Nanofibers in Textiles presents important new research in the dynamic and emerging field of electrospinning and covers all aspects of the technology as used to produce nanofibers.

An analysis of today’s business environment and the integration of software, people, and interfaces, this book explores the roles of engineers, information technologists, and product development professionals. It provides methods, processes, and tools (MPTs) for life-cycle costing while focusing on technologycentric examples. The author includes unpublished material on the costing of commercial off-the-shelf systems and presents the MPTs from a product development perspective. The text also covers applications that use Excel spreadsheets for better comprehension.

Catalog no. N10609, ISBN: 978-1-926895-04-8 December 2011, 6-1/8 x 9-1/4, 132 pp. Suggested Price: $119.95 / £76.99

Catalog no. K11422, ISBN: 978-1-4398-2891-5 June 2011, 6-1/8 x 9-1/4, 316 pp. Suggested Price: $104.95 / £66.99

Also available as an eBook

Also available as an eBook

Hot Deformation and Processing of Aluminum Alloys Hugh J. McQueen, Stefano Spigarelli, Michael E. Kassner, and Enrico Evangelista

Textiles for Industrial Applications

Series: Manufacturing Engineering and Materials Processing

Kumar Senthil and C. Vigneswaran

This reference provides descriptions on techniques relating to the hot deformation of aluminum alloys. It provides detailed explanations on how this process relates to creep, superplasticity, cold working, and annealing processes. Chapter topics include information on hot work testing techniques, quality and defects in industrial processing, metal forming and deformation modes, and dispersoid and solute alloys. In addition, Hot Deformation and Processing of Aluminum Alloys applies individual concepts to processes such as extrusion, rolling, forging, and thermomechanical processing.

This book provides an encyclopedic review of industrial textiles, covering the latest trends in the development and application of these textiles with advice and suggestions on how to apply these textiles in yet other trade sectors. This book provides a broad overview of the product in terms of property requirement, fibers used, manufacturing techniques, finishing, and testing. It helps readers understand the various aspects of industrial textile product development such as raw material, properties, manufacturing techniques, testing, various factors influencing the product performance, and life.

Catalog no. DK4130, ISBN: 978-1-57444-678-4 September 2011, 6-1/8 x 9-1/4, 615 pp. Suggested Price: $209.95 / £134.00

Catalog no. K16287, ISBN: 978-1-4665-6649-1 March 2013, 6-1/8 x 9-1/4, 304 pp. Suggested Price: $129.95 / £82.00

Also available as an eBook

Also available as an eBook

Textbook

Resistance Welding

Analysis of Queues

Fundamentals and Applications, Second Edition

Natarajan Gautam

Hongyan Zhang

Methods and Applications Texas A&M, College Station, USA Series: Operations Research

University of Toledo, Ohio, USA

Jacek Senkara Warsaw University of Technology, Poland

The second edition of this popular reference presents fundamental aspects of important processes in resistance welding—discussing their implications on real-world welding applications. This updated edition incorporates many new features: more metallurgical aspects of materials, such as steels, aluminum and magnesium alloys, zinc, and copper; commonly used electric current waveforms; and magnesium welding in terms of cracking and expulsion. Along with new 2-D and 3-D lobe diagrams, it discusses the effect of individual welding parameters and new materials for the ultrasonic evaluation of welds. Catalog no. K12480, ISBN: 978-1-4398-5371-9 December 2011, 7 x 10, 456 pp. Suggested Price: $167.95 / £107.00

Analysis of queues is used in a variety of domains including call centers, web servers, Internet routers, manufacturing and production, telecommunications, transportation, hospitals and clinics, restaurants, and theme parks. Combining elements of classical queuing theory and recent advances in studying stochastic networks, this book covers a broad range of applications. It contains numerous real-world examples and industrial applications in all chapters. The text is suitable for graduate courses, as well as researchers, consultants and analysts that work on performance modeling or use queuing models as analysis tools. A solutions manual and figure slides are available upon qualifying course adoption

Catalog no. K10327, ISBN: 978-1-4398-0658-6 April 2012, 6-1/8 x 9-1/4, 802 pp. Suggested Price: $119.95 / £76.99 Also available as an eBook

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Manufacturing & Processing / Operations Research

Economic Analysis, Estimation, and Management

73


Textbook

Introduction to Numerical Analysis and Optimization Applied Operational Research with SAS

Sergiy Butenko

Ali Emrouznejad and William Ho

University of Florida, Gainesville, USA

Panos M. Pardalos

Operations Research

Aston Business School, Birmingham, UK

Series: Chapman & Hall/CRC Numerical Analysis and Scientific Computing

Using a wide range of OR optimization examples, this book demonstrates how the OR procedures in SAS work. The text is one of the first to extensively cover the application of SAS procedures to OR problems, such as single criterion optimization, project management decisions, printed circuit board assembly, and multiple criteria decision making. The authors present the principles behind PROC OPTMODEL and other SAS procedures as well as describe the algorithms and methods for linear programming, integer linear programming, and goal programming models.

Based on the authors’ experience teaching introductory numerical methods and optimization courses, this book covers numerical methods for industrial and systems engineering and operations research. It combines the materials from introductory numerical methods and introductory optimization courses into a single text, which, on the one hand, enriches a “standard” numerical methods syllabus with optional chapters on numerical optimization, and, on the other hand, provides a valuable numerical methods background for students taking an introductory optimization course.

Catalog no. K11920, ISBN: 978-1-4398-4130-3 December 2011, 6-1/8 x 9-1/4, 284 pp. Suggested Price: $93.95 / £59.99

A solutions manual and figure slides are available upon qualifying course adoption

Also available as an eBook

Catalog no. K16806, ISBN: 978-1-4665-7777-0 June 2013, 6-1/8 x 9-1/4, 300 pp. Suggested Price: $79.95 / £49.99

Textbook

Business Process Modeling, Simulation and Design Second Edition

Learning Curves

Manuel Laguna

Theory, Models, and Applications

University of Colorado, Boulder, USA

Johan Marklund Lund University, Sweden

74

Texas A&M University, College Station, USA

The second edition of this popular text looks at business process design from a broad quantitative modeling perspective and addresses various managerial issues. It gives students a thorough understanding of the wide range of tools available for modeling, analyzing, and designing business processes. This edition includes new material on change management, project management, task analysis, and performance optimization. It also adds details on the theory of constraints and completely revises coverage of business process modeling and simulation as well as using the software tool ExtendSim LT, which is available for download. A solutions manual and figure slides are available upon qualifying course adoption

Catalog no. K13989, ISBN: 978-1-4398-8525-3 April 2013, 7 x 10, 525 pp. Suggested Price: $99.95 / £63.99

General Convexity, Nonsmooth Variational Inequalities, and Nonsmooth Optimization Qamrul Hasan Ansari Aligarh Muslim University, India

Edited by

Mohamad Y. Jaber Ryerson University, Toronto, Ontario, Canada Series: Industrial Innovation

A contributed work covering advances in learning curve research theory and applications, this book draws a learning map to demonstrate where learning is involved within organizations and how it can be sustained, perfected, and accelerated. It reviews developments in research and explores the learningquality relationship. The text explains how to improve learning curves using the Earned Value Method (EVM) and through the design of thinking systems. It also offers a chapter that reviews the Forgetting Curves. Catalog no. K10374, ISBN: 978-1-4398-0738-5 June 2011, 6-1/8 x 9-1/4, 476 pp. Suggested Price: $125.95 / £79.99 Also available as an eBook

Textbook

Linear Programming with Duals

C. S. Lalitha and Monika Mehta

A Modern Exposition

University of Delhi, India

Craig A. Tovey

This book presents the basic theory of directional derivatives and monotonicity that is required in the study of optimization problems and economic theory. The authors discuss the concepts of generalized directional derivatives and generalized monotonicity. They then explain how to use these concepts in the study of general variational inequality problems in terms of bifunctions in finite dimensions and as related to optimality conditions involving differentiable or directionally differentiable functions. The book also covers such topics as nonsmooth convexity. Catalog no. K13101, ISBN: 978-1-4398-6820-1 March 2013, 6-1/8 x 9-1/4, 300 pp. Suggested Price: $99.95 / £63.99 Also available as an eBook

Georgia Institute of Technology, Atlanta, USA

This textbook presents a theoretical treatment of linear programming, network flows and applications, integer programming, and computational complexity. The author includes a rigorous discussion of theory, numerous examples and exercises, and geometric intuitive explanations. He also offers computational tips and interpretation of software input. Unlike other books, this text incorporates duality throughout its chapters, rather than treating it as an add-on topic. It also discusses computational complexity theory, which can be used to classify problems according to the appropriate solution method. Catalog no. K14044, ISBN: 978-1-4398-8746-2 March 2013, 6-1/8 x 9-1/4, 480 pp. Suggested Price: $99.95 / £63.99

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M.K. Tiwari, B. Mahanty, S. P. Sarmah, and M. Jenamani

Textbook

Probability and Stochastic Modeling Vladimir I. Rotar

Series: IIT Kharagpur Research Monograph

San Diego State University, California, USA

Addressing various aspects of supply chain management, this book describes the coordination between various elements in supply chain and optimizes the problem using both conventional and evolutionary approaches. It considers different models in the supply chain such as the transportation model, facility location model, assignment model, and planning and scheduling models. The text presents diverse technologies like RFID tags for detection of flow of particular item in the supply chain network. It also addresses the use of artificial intelligent optimization techniques in different types of supply chain problems.

This book not only covers all the topics found in a traditional introductory probability course, but also emphasizes stochastic modeling, including Markov chains, birth-death processes, and reliability models. Unlike most undergraduatelevel probability texts, the book also focuses on increasingly important areas, such as martingales, classification of dependency structures, and risk evaluation. Numerous examples, exercises, and models using real-world data demonstrate the practical possibilities and restrictions of different approaches and help students grasp general concepts and theoretical results. A solutions manual is available with qualifying course adoption.

Catalog no. K14775, ISBN: 978-1-4665-1034-0 August 2012, 6-1/8 x 9-1/4, 225 pp. Suggested Price: $139.95 / £89.00 Also available as an eBook

A solutions manual and figure slides are available upon qualified course adoption

Catalog no. K13311, ISBN: 978-1-4398-7206-2 August 2012, 7 x 10, 508 pp. Suggested Price: $79.95 / £49.99 Also available as an eBook

Textbook

Optimality Conditions in Convex Optimization A Finite-Dimensional View Anulekha Dhara and Joydeep Dutta Indian Institute of Technology, Kanpur

This book explores an important and central issue in convex optimization: optimality conditions. Although many results presented in the chapters can also be proved in infinite dimensions, the text focuses on finite dimensions to allow for much deeper results and a better understanding of the structures involved in a convex optimization problem. The authors include examples wherever needed, details of major results, and proofs of the main results. Catalog no. K13102, ISBN: 978-1-4398-6822-5 October 2011, 6-1/8 x 9-1/4, 444 pp. Suggested Price: $93.95 / £66.99 Also available as an eBook

Value-Added Decision Making for Managers Kenneth Chelst Wayne State University, Detroit, Michigan, USA

Yavuz Burak Canbolat Abbott Laboratories, Abbott Park, Illinois, USA

Developed from the authors’ longstanding course on decision and risk analysis, this text explores the important interaction between decisions and management action—clarifying the barriers to rational decision making. The authors analyze strengths and weaknesses of the best alternatives and also discuss bias, negotiations, project/risk management, and ethical dilemmas. Numerous examples highlight real-world situations from everyday life, public policy, and industry. Software tutorials and other material are available on the book’s website. Figure slides are available upon qualifying course adoption

Catalog no. C7572, ISBN: 978-1-4200-7572-4 October 2011, 7 x 10, 578 pp. Suggested Price: $139.95 / £89.00 Also available as an eBook

75 Plant Engineering

Textbook

Facilities Design Third Edition

A Practical Handbook for Analytics Evan S. Levine U.S. Department of Homeland Security, New York, New York, USA

This handbook helps you interpret different types of data and identify trends. It presents taxonomy of different data structures, examples of each structure, and the families of analytical techniques. Taking a new approach to teaching data analysis, the book builds from lists to 1D arrays and multidimensional structures to unstructured data sets. It also covers project management, data visualization and communication, and error analysis. Every chapter contains real examples drawn from publicly available data that you can test on your own.

Operations Research / Plant Engineering

Modeling of Responsive Supply Chain

Sunderesh S. Heragu University of Louisville, Kentucky, USA

Delineating the proper design, layout, and location of facilities, this book strikes a healthy balance between theory and practice. It provides an understanding of the practical aspects of implementing preliminary designs development through analytical models. The third edition of a bestseller, it features updated multimedia tools, new software, and additional exercise problems. The text presents analytical performance evaluation models and tests them using software available for download on the web. An appendix offers queuing and queuing models along with simulation examples. A solutions manual is available upon qualified course adoption

Catalog no. K15456, ISBN: 978-1-4665-5718-5 June 2013, 6-1/8 x 9-1/4, 300 pp. Suggested Price: $69.95 / £44.99

Catalog no. 66269, ISBN: 978-1-4200-6626-5 June 2008, 7 x 10, 624 pp. Suggested Price: $146.95 / £94.00

Also available as an eBook

Also available as an eBook

For more information and a complete list of titles, visit us at www.crcpress.com


Global Production Networks Operations Design and Management, Second Edition

Forensic Investigation of Processing Plant Accidents

Plant Engineering / Production Systems 76

Edited by

Alberto Geraci

Ander Errasti Opacua

Department of Industrial Engineering, University of Catania, Italy

Tecnun University of Navarra, San Sebastian, Spain

This is one of the first books to provide a scientific methodology for investigating accidents at processing plants. It ensures compliance with codes and standards specific to type of plant as well as the country in which the event occurred. The book takes readers step by step through gaining testimonial information, studying plant documentation and plant design, checking of standard operating procedures and whether they were followed, testing of plant components by non-destructive methods, all founded on theoretical fundamentals, in order to find the responsibility for the accident.

This book presents the principles, tools, and techniques of the internationalization process to help managers and practitioners to tackle the design and management of a global manufacturing and logistics networks. It presents a guideline for those companies that have begun the internationalization process in recent years and focuses on SMEs, with case studies that show best practices and recent trends. The author offers a methodological answer for the analysis and design of global networks with productive multilocation.

Catalog no. K16455, ISBN: 978-1-4665-6975-1 May 2013, 7 x 10, 304 pp. Suggested Price: $149.95 / £95.00

Catalog no. K15974, ISBN: 978-1-4665-6292-9 January 2013, 6-1/8 x 9-1/4, 339 pp. Suggested Price: $119.95 / £76.99 Also available as an eBook

Also available as an eBook

Handbook of Industrial Engineering Equations, Formulas, and Calculations Production and Operations Management

Adedeji B. Badiru

Edited by

Oak Ridge National Laboratory, Tennessee, USA

Air Force Institute of Technology, Dayton, Ohio, USA

Olufemi A. Omitaomu

Vijay Kumar Khurana

Series: Industrial Innovation

Rukukmani Devi Institute of Advanced Studies, Delhi, India

As an authoritative presentation of activities, functions, and concepts of production and operations management activities, this reference work begins with the nature and scope of production management, guiding step by step through production activities, such as process and service design, facilities and plant location, layout planning, and materials planning. It also covers production planning and control and materials requirements. The book illustrates long-, medium-, and short-term production activities as well as support functions and advanced management concepts, making it a one-stop, essential resource.

Industrial engineering practitioners don’t have to be computational experts. They just have to know where to get the computational resources that they need. This book provides access to computational resources needed by industrial engineers. It consists of several sections that each focus on a particular specialization area of industrial engineering. These include basic and engineering math, production engineering, engineering economics, ergonomics, systems and data engineering, project engineering, and simulation and statistical calculations. The book elucidates the underlying equations that facilitate the understanding required to improve design processes.

Catalog no. AB7048, ISBN: 978-1-4200-7048-4 January 2013, 7 3/8 x 9 1/4, 400 pp. Suggested Price: $99.95 / £60.99

Catalog no. 76272, ISBN: 978-1-4200-7627-1 September 2010, 6-1/8 x 9-1/4, 454 pp. Suggested Price: $145.95 / £93.00

Coordinate Measuring Machines and Systems

Production Systems

Second Edition Edited by

Also available as an eBook

Human Work Productivity

Robert J. Hocken

A Global Perspective

University of North Carolina, Charlotte, USA

Edited by

Paulo H. Pereira

Shrawan Kumar, Anil Mital, and Arunkumar Pannethur

Caterpillar Inc., Peoria, Illinois, USA Series: Manufacturing Engineering and Materials Processing

Since John Bosh edited and published the first version of this book in 1995 the world of manufacturing and Coordinate Measuring Machines (CMMs) and Systems has changed considerably. In addition to two new editors, one from academia and one from a metrology intensive user industry, this second edition has many new authors and a known cadre of experts who have grown with the field since the last version. Coverage includes the evolution of measurements and development of standards, the use of CMMs, accessory elements, application software, performance and financial evaluations, and accuracy.

The current economic downturn and considerable shifting in industrial and manufacturing activities have disturbed the homeostasis of the industrial order. Many issues have to be examined in this new context to establish new and adjusted approaches. Human work productivity is one of the most important components of industrial economy and the factor that determines competiveness. All components must be considered as an integrated whole for sustained productivity. This book explores these aspects as independent factors and their impact on productivity. It discusses models integrating these factors and schemes of optimization for incorporation in practice.

Catalog no. DK4043, ISBN: 978-1-57444-652-4 July 2011, 6-1/8 x 9-1/4, 592 pp. Suggested Price: $146.95 / £94.00

Catalog no. K13436, ISBN: 978-1-4398-7414-1 June 2013, 6-1/8 x 9-1/4, 304 pp. Suggested Price: $79.95 / £49.99

Also available as an eBook

Also available as an eBook

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Mathematical and Statistical Models and Techniques Adedeji B. Badiru, Oye Ibidapo-Obe, and Babatunde J. Ayeni

Sustainability Utilizing Lean Six Sigma Techniques Tina Agustiady BASF – The Chemical Company

Adedeji B. Badiru Air Force Institute of Technology, Dayton, Ohio, USA

Series: Industrial Innovation

Series: Industrial Innovation

This book supplies the mathematical foundation for building and implementing industrial control systems. It contains mathematically rigorous models and techniques for control systems in general with specific orientation toward industrial systems. Industrial control encompasses several types of control systems. This book covers some common elements of industrial control systems, including supervisory control and data acquisition systems, distributed control systems, and other generic control system configurations such as programmable logic controllers, which are often found in industrial operations and engineering infrastructure.

The book presents the application of Six Sigma methodology as a viable path for achieving the goals of sustainability. Sustainability is a tool that helps companies gain true benefits off of their improvements. Many companies make improvements but cannot keep the results successful. This book not only shows how to use particular Lean six sigma tools, but also how to sustain results for companies to be profitable with continuous improvement.

Catalog no. 75586, ISBN: 978-1-4200-7558-8 October 2011, 6-1/8 x 9-1/4, 380 pp. Suggested Price: $93.95 / £59.99

Also available as an eBook

Catalog no. K14977, ISBN: 978-1-4665-1424-9 December 2012, 6-1/8 x 9-1/4, 242 pp. Suggested Price: $89.95 / £57.99

Also available as an eBook

Modern Construction Lean Project Delivery and Integrated Practices

Advanced Risk Analysis in Engineering Enterprise Systems

Lincoln H. Forbes

Cesar Ariel Pinto

East Carolina University, Greenville, North Carolina, USA

Syed M. Ahmed

Old Dominion University, Norfolk, Virginia, USA

Paul R. Garvey

Department of Construction Management, East Carolina University, Greenville, North Carolin, USA

The MITRE Corporation, Bedford, Massachusetts, USA

Series: Industrial Innovation

This book gives you advanced methods for tackling risk problems at the enterprise level. It focuses on the modeling, analysis, and management of risk in today’s complex engineering enterprise systems. The text presents a risk analytical framework for engineering enterprise systems and covers capability portfolio risk management, functional dependency network analysis, and extreme-event theory. It also discusses prioritization systems in highly networked enterprise environments and examines how to measure risks of extreme latencies in complex queuing networks.

Written by experts highly regarded for leadership and innovation, this book offers Lean tools and other productive strategies for the management of people and processes in the construction industry. The authors focus mainly on Lean construction methodologies, such as The Last Planner® System, The Lean Project Delivery System™, and Integrated Project Delivery™. They then present process improvement approaches such as TQM and Six Sigma, demonstrating how these methods can improve projects in a traditional environment. Catalog no. 6312X, ISBN: 978-1-4200-6312-7 October 2010, 7 x 10, 524 pp. Suggested Price: $145.95 / £93.00 Also available as an eBook

Statistics: A Series of Textbooks and Monographs

Catalog no. K11256, ISBN: 978-1-4398-2614-0 October 2012, 6-1/8 x 9-1/4, 464 pp. Suggested Price: $99.95 / £63.99 Also available as an eBook

RFID and Auto-ID in Planning and Logistics A Practical Guide for Military UID Applications

Advances in Human Aspects of Healthcare

Erick C. Jones, Ph.D. and Christopher A. Chung, Ph.D.

Edited by

Seabrook, Texas, USA

Vincent G. Duffy

Now that RFID technology has come of age and there are numerous choices, the challenge has become how to select the right one for the job. A practical reference on the workings of RFID and Auto-ID technologies such as satellite tags and barcodes and their integration into logistics initiatives, this book covers background, history, and current applications. It delineates a decision model for choosing RFID and other Auto-ID technologies. It covers integrating and developing RFID and Auto-ID applications, traditional planning and logistics, military UID requirements, and future research.

Purdue University, West Lafayette, Indiana, USA

This book discusses how human factors and ergonomics principles can be applied to improve quality, safety, efficiency, and effectiveness in patient care. The topics will include the design of work environments to improve satisfaction and well-being of patients, healthcare providers, and professionals. The utility of this area of research is to aid the design of systems and devices for effective and safe healthcare delivery.

Catalog no. 94270, ISBN: 978-1-4200-9427-5 May 2011, 7 x 10, 430 pp. Suggested Price: $157.95 / £101.00

Catalog no. K13227, ISBN: 978-1-4398-7021-1 July 2012, 6-1/8 x 9-1/4, 760 pp. Suggested Price: $79.95 / £49.99

Also available as an eBook

Available in eBook

Series: Advances in Human Factors and Ergonomics

For more information and a complete list of titles, visit us at www.crcpress.com

Production Systems / Quality Control & Reliability

Industrial Control Systems

77


Textbook

Applied Reliability Third Edition Paul A. Tobias

Engineering Optimization

Retired, Austin, Texas, USA

A Modern Approach

David C. Trindade

Ranjan Ganguli

Quality Control & Reliability

Bloom Energy

Indian Institute of Sciences, Bangalore

This easy-to-use guide addresses basic descriptive statistics, reliability concepts, exponential distribution, Weibull distribution, and lognormal distribution. It also covers reliability data plotting, acceleration models, life test data analysis and systems models, and much more. The third edition includes a new chapter on Bayesian reliability analysis and expanded, updated coverage of repairable system modeling. Taking a practical and example-oriented approach to reliability analysis, the book provides detailed illustrations of software implementation throughout using several widely available software packages. Software and other files are available online.

This book provides a thorough understanding of the concepts of optimization methods from a modern perspective at the conceptual stage of complex technical systems. It focuses on nonlinear optimization with emphasis on methods such as response surface and genetic algorithm, an approach suited for moving the concept of optimization from an academic setting to the industry platform. Equal importance has been given to classical methods also for making the contents sufficient for an undergraduate course.

Figure slides are available upon qualified course adoption

Catalog no. K14838, ISBN: 978-1-4665-1139-2 April 2012, 7-1/2 x 9-3/4, 264 pp. Suggested Price: $119.95 / £76.99

Catalog no. C4665, ISBN: 978-1-58488-466-8 August 2011, 7 x 10, 600 pp. Suggested Price: $93.95 / £63.99 Also available as an eBook

Asset Management Excellence Optimizing Equipment Life-Cycle Decisions, Second Edition Edited by

John D. Campbell, Andrew K.S. Jardine, and Joel McGlynn Series: Dekker Mechanical Engineering

78

Textbook

Based on real-world consulting and research, this book provides the methods and tools needed for making life cycle decisions associated with physical asset management. This second edition features chapters on the world of life cycle management and asset classes, information management and related technology, design of strategy and implementation, and the future of management maintenance. Packed with case studies, the book presents key factors for successful implementation of reliability-centered maintenance and discusses the optimization of insurance spares and software. Catalog no. 0300, ISBN: 978-0-8493-0300-5 November 2010, 6-1/8 x 9-1/4, 496 pp. Suggested Price: $109.95 / £69.99 Also available as an eBook

Automatic Monitoring, Fault Diagnostics, and Maintenance Using Meta-Heuristic Optimization Pasquale Arpaia Università del Sannio, Benevento, Italy

Carlo Manna University College Cork, Ireland

Based on practical field experience and several case studies, this book presents state-of-the-art artificial intelligence techniques, validating their efficiency and accuracy in real-world industrial applications. The authors show how a metaheuristic approach can enhance automatic fault monitoring in man-made systems. For each phase of fault monitoring, they propose a meta-heuristic approach that is tested experimentally in an actual industrial environment. While the proposed methods are validated on specific industrial problems, their applicability is wide and general.

Essential Statistical Concepts for the Quality Professional D. H. Stamatis Professor at Anhui University of Finance and Economics, Bengbu, People’s Republic of China

Many books and articles have been written on how to identify the “root cause” of a problem. However, the essence of any root cause analysis in our modern quality thinking is to go beyond the actual problem. This book offers a new non-technical statistical approach to quality for effective improvement and productivity by focusing on very specific and fundamental methodologies as well as tools for the future. It examines the fundamentals of statistical understanding, and by doing that the book shows why statistical use is important in the decisionmaking process. Catalog no. K14213, ISBN: 978-1-4398-9457-6 May 2012, 6-1/8 x 9-1/4, 510 pp. Suggested Price: $89.95 / £57.99 Also available as an eBook

Textbook

A First Course in Quality Engineering Integrating Statistical and Management Methods of Quality, Second Edition K.S. Krishnamoorthi Bradley University, Peoria, Illinois, USA

V. Ram Krishnamoorthi Loyola University Chicago, Stritch School of Medicine, Illinois, USA

This text covers both management and statistical methods of quality engineering in an integrative manner. Suitable for candidates preparing for the certified quality engineer (CQE) exam, this edition reflects the changes in the latest revision of the ISO 9000 Standards and the Baldrige Award criteria. Along with new miniprojects and examples, it incorporates Lean methods for reducing cycle time, increasing throughput, and reducing waste. Reorganized and more accessible, this edition also includes more coverage of strategic planning. A solutions manual and figure slides are available upon qualified course adoption

Catalog no. K15364, ISBN: 978-1-4665-5531-0 May 2013, 6-1/8 x 9-1/4, 272 pp. Suggested Price: $149.95 / £95.00

Catalog no. K11869, ISBN: 978-1-4398-4034-4 August 2011, 6-1/8 x 9-1/4, 634 pp. Suggested Price: $139.95 / £89.00

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Handbook of Human Factors and Ergonomics in Health Care and Patient Safety Second Edition

Infrastructure Health in Civil Engineering Theory and Components

Edited by

Mohammed M. Ettouney

Pascale Carayon

Weidlinger Associates Inc., New York, USA

University of Wisconsin-Madison, USA

NYSDOT, Albany, New York, USA

This book is a complete reference on human factors and ergonomics research, concepts, theories, models, methods, and interventions that have been or can be applied in health care. Topics such as medical technology and telemedicine are covered, and special emphasis is put on the contributions of human factors and ergonomics to the improvement of patient safety and quality of care. Nine chapters from the original edition were deleted, and information from them was incorporated into other chapters. Furthermore, this second edition offers 17 new chapters.

The two volumes of Infrastructure Health in Civil Engineering discuss the importance of linking the decision-making concept to damage identification and structural modeling. It examines the process of addressing and maintaining structural health, including measurements, structural identification, and damage identification. It also discusses the theoretical and practical issues involved for each aspect. Emphasizing state-of-the-art practice as well as future directions, this text also features numerous practical case studies and covers the latest techniques in sensing and sensor utilization.

Catalog no. K11489, ISBN: 978-1-4398-3033-8 November 2011, 8-1/2 x 11, 876 pp. Suggested Price: $157.95 / £101.00

Catalog no. 2040, ISBN: 978-0-8493-2040-8 September 2011, 7 x 10, 624 pp. Suggested Price: $179.95 / £115.00

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Also available as an eBook

Textbook

Improving Reliability and Quality for Product Success Dongsu Ryu Korea Institute of Robot Industry Advancement, South Korea

In a clear, concise presentation, this book discusses how to eradicate failures in hardware products and, consequently, achieve greater success in the marketplace. The author redefines terminology related to quality and reliability, explains failure mechanics, analyzes why reliability accidents occur in the products of advanced corporations, and presents a new methodology for prevention in easily understood qualitative and scientific terms. Without excess discussions of the complex related mathematics, the book identifies principles that will enable readers to identify problems in advance of product release. Catalog no. K14492, ISBN: 978-1-4665-0379-3 May 2012, 6-1/8 x 9-1/4, 226 pp. Suggested Price: $99.95 / £63.99 Also available as an eBook

Theory and Applications Andrew K.S. Jardine University of Toronto, Ontario, Canada

Albert H.C. Tsang The Hong Kong Polytechnic University Series: Dekker Mechanical Engineering

Maintenance, Replacement, and Reliability: Theory and Applications provides the necessary tools for making data-driven decisions. This book offers a solid theoretical foundation for these tools, demonstrating applications through various case studies. The applications relate to such areas as food processing, petrochemical, military, mining, transportation, steel, and pharmaceutical industries. Ideal for classroom use, this text also features supplementary software that can be downloaded from the CRC website. These software packages include educational versions of OREST®, EXAKT®, PERDEC®, WeibullSoft, Crew Size Simulators, and more. A solutions manual is available upon qualifying course adoption

Catalog no. DK9669, ISBN: 978-0-8493-3966-0 September 2005, 6 x 9, 350 pp. Suggested Price: $152.95 / £97.00

Industrial Applications of Laser Diagnostics

Make No Mistake! An Outcome-Based Approach to Mistake-Proofing

Yoshihiro Deguchi University of Tokushima, Japan

With numerous real-world industrial examples, this cohesive work reviews current laser-based techniques as applied to industrial monitoring and diagnostics. It covers regulations, safety and environmental issues, and a range of modern applications in industrial physics and engineering. The book focuses on laser-induced fluorescence, laser-induced breakdown spectroscopy, tunable diode laser absorption spectroscopy, time-of-flight mass spectroscopy, and optical fiber sensing technology. It also explores industrial products that address environmental and safety requirements. Catalog no. K12464, ISBN: 978-1-4398-5337-5 December 2011, 6-1/8 x 9-1/4, 302 pp. Suggested Price: $146.95 / £94.00 Also available as an eBook

Maintenance, Replacement, and Reliability

Quality Control & Reliability

Sreenivas Alampalli

Series: Human Factors and Ergonomics

C. Martin Hinckley A compendium of the best methods for reducing complexity, variation, confusion, and the other root causes of defects, this book elucidates a powerful mistake-proofing tool that focuses on preventing rather than detecting defects. Even more importantly, Hinckley’s mistake-proofing documentation forms helps readers adapt this methodology to their defect prevention efforts. Because mistake-proofing is a skill that improves through familiarity with previous solutions, Hinckley’s new classification system is the key to rapidly finding outstanding solutions to current problems on the shop floor. Catalog no. PP7227, ISBN: 978-1-56327-227-1 September 2001, 8-1/2 x 11, 440 pp. Suggested Price: $99.95 / £62.99

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79


Microbial Limit and Bioburden Tests Validation Approaches and Global Requirements, Second Edition

Dependability Engineering for Ever-Changing Systems Edited by

Lucia Clontz

Quality Control & Reliability

Diosynth Biotechnology, a part of Schering-Plough, Morrisville, North Carolina, USA

Mario Tokoro

Considered the “industry bible,” Microbial Limit and Bioburden Tests: Validation Approaches and Global Requirements provides a practical guide to microbial limit methodologies. Substantially updated and expanded to include the most recent microbial limit tests and bioburden testing mandated by USP-NF, this comprehensive second edition reflects current industry standards, regulatory expectations, and the latest technical and scientific information. It addresses new topics such as water testing and includes new chapters that provide complete coverage of biofilms, environmental monitoring, and microbial identification.

This book describes how to achieve dependability in information systems. The author first proposes viewing systems as open systems instead of closed systems and presents open systems dependability as a property for a system that has the ability to provide optimal services, minimize damage when stoppages occur, resume services quickly, and achieve accountability. He then outlines the DEOS process, an integrative process for achieving the desired dependability in information systems.

Catalog no. 53485, ISBN: 978-1-4200-5348-7 October 2008, 6-1/8 x 9-1/4, 280 pp. Suggested Price: $219.95 / £140.00

Sony Computer Science Laboratories, Inc., Tokyo, Japan

Catalog no. K16795, ISBN: 978-1-4665-7751-0 October 2012, 6-1/8 x 9-1/4, 192 pp. Suggested Price: $69.95 / £44.99 Also available as an eBook

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Mistake-Proofing for Operators The ZQC System Productivity Press Development Team

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Open Systems Dependability

Since it is human nature to make mistakes, the Zero Quality Control System (ZQC) does not blame people for errors, but instead keeps errors from becoming defects by monitoring processing conditions at the source. In this breakthrough approach, mistake-proofing devices called poka-yoke are used to check and give feedback about each product or operation in the process, not just a sample. Winner of a Shingo Prize for Excellence in Manufacturing, this book introduces operators and assembly workers to the basic methodology of ZQC in an easy-toread format that covers all aspects of this important manufacturing improvement strategy. Catalog no. PP7127, ISBN: 978-1-56327-127-4 January 1997, 7 x 10, 96 pp., Soft Cover Suggested Price: $33.95 / £16.99

Patient Safety An Engineering Approach B.S. Dhillon University of Ottawa, Ontario, Canada

Filled with up-to-date information, this book demonstrates how to handle patient safety-related problems by using methods developed in the area of engineering. It contains a chapter on mathematical concepts and another chapter on introductory material on safety and human factors considered essential to understand materials presented in subsequent chapters. The author’s presentation covers topics in such a manner that readers will require no previous knowledge to understand the concepts. Catalog no. K13421, ISBN: 978-1-4398-7386-1 November 2011, 6-1/8 x 9-1/4, 234 pp. Suggested Price: $93.95 / £59.99 Also available as an eBook

The Objective is Quality An Introduction to Performance and Sustainability Management Systems Michel Jaccard Ecole Polytechnique Fédérale de Lausanne (EPFL)

Few books offer an overview of quality and its tools, and this one intends to fill the gap by providing a synthetic and comprehensive approach, with detailed knowledge of standards, and information on the implementation of statistical tools typically mastered in management systems. The emphasis is on the stakes and the role of quality in life and policies of an organization or company, but also on the world of quality as it spills over into other management systems, such as environmental protection, sustainability, and social responsibility. Catalog no. N10718, ISBN: 978-1-4665-7299-7 March 2013, 16 cm x 24 cm, 400 pp. Suggested Price: $109.95 / £69.99 Also available as an eBook

Poka-Yoke Improving Product Quality by Preventing Defects Nikkan Kogyo Shimbun A completely illustrated guide to poka-yoke for supervisors and shop-floor workers, this book summarizes many of the concepts and main features of poka-yoke. It includes 240 examples, organized according to the broad issue or problem they address, of poka-yoke improvements implemented in Japanese plants. The author pinpoints how poka-yoke is applied to specific devices, parts and products, categories of improvement methods, and processes. He provides sample improvement forms readers can use to sketch out their ideas. Catalog no. PP9931, ISBN: 978-0-915299-31-7 February 1989, 8-1/2 x 11, 304 pp. Suggested Price: $93.95 / £59.99

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Comprehensive Training Guide for API, Finished Pharmaceutical and Biotechnologies Laboratories Syed Imtiaz Haider and Syed Erfan Asif A valuable tool for chemists and analysts working in quality control laboratories, this book provides technical solutions that fulfill training requirements and build skilled manpower. The text is written for practitioners in quality control laboratories, product development laboratories, and stability laboratories in pharmaceutical and bio-pharmaceutical manufacturing, along with students in pharmaceutical and biotechnology development. It includes chapters on various elements commonly used in quality control labs, with questions at the end to ensure understanding. It also includes training manuals, a training log, and a CD on various laboratory aspects. Catalog no. K12268, ISBN: 978-1-4398-4994-1 February 2011, 6 x 9, 484 pp. Suggested Price: $146.95 / £94.00

Reliability and Maintenance Networks and Systems Frank Beichelt University of Witwatersrand, Johannesburg, South Africa

Peter Tittmann University of Applied Sciences Mittweida, Germany

This work gives an up-to-date presentation of system and network reliability analysis as well as maintenance planning with a focus on applicable models. Balancing theory and practice, it presents state-of-the-art research in key areas of reliability and maintenance theory and includes numerous examples and exercises. The book focuses on three key interconnected aspects of reliability theory: binary systems, network reliability, and maintenance models. Every chapter starts with theoretical foundations and basic models and leads to more sophisticated models and ongoing research. Catalog no. K11269, ISBN: 978-1-4398-2635-5 May 2012, 6-1/8 x 9-1/4, 344 pp. Suggested Price: $99.95 / £63.99 Also available as an eBook

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Textbook Textbook

Reliability Engineering and Risk Analysis

Quality Engineering

A Practical Guide, Second Edition

Off-Line Methods and Applications

Mohammad Modarres and Mark Kaminskiy

Chao-Ton Su National Tsing Hua University, Hsinchu, Taiwan

Quality Engineering: Off-Line Methods and Applications discusses the use of quality engineering methods and other modern techniques to ensure design optimization in the product and process design stages for a company. Starting with the basics, this book presents an overall picture of quality engineering. It helps readers understand quality engineering methods such as DOE, Taguchi, RSM, and computational intelligence approaches. It also provides extensive examples and case studies, without extensive mathematical treatments, making it accessible to a broad audience. A solutions manual is available upon qualified course adoption

Catalog no. K16440, ISBN: 978-1-4665-6947-8 February 2013, 7 x 10, 336 pp. Suggested Price: $99.95 / £63.99 Also available as an eBook

University of Maryland, College Park, USA

Vasiliy Krivtsov Ford Motor Company, Dearborn, Michigan, USA

Only a handful of books cover both reliability engineering and probabilistic risk assessment. With a focus on reliability analysis, this text provides a practical and comprehensive overview of reliability and risk analysis techniques. This second edition features additional topics including generalized renewal with applications, more detailed Bayesian estimation methods, and estimation of bounds of repairable unit reliability and availability. With numerous illustrative examples, this book also expands discussions on the models for physics of failure type probabilistic life estimation and uncertainty analysis. A solutions manual is available upon qualified course adoption

Catalog no. 9247, ISBN: 978-0-8493-9247-4 September 2009, 7 x 10, 471 pp. Suggested Price: $113.95 / £73.99 Also available as an eBook

Quality Operations Procedures for Pharmaceutical, API, and Biotechnology Syed Imtiaz Haider and Erfan Syed Asif

Quality Control & Reliability

Quality Control Training Manual

Reliability Models for Engineers and Scientists Mark P. Kaminskiy

This book classifies the various aspects of quality operations as separately designed operating procedures and provides a systematic description for each element. Addressing local and international compliance, the author presents technical solutions to fulfill the needs of quality assurance and quality control systems of all grades. The text presents standard operating procedures for documentation guidelines, validation guidelines, handling of materials in microbiological labs, process simulation testing, conducting internal audits, and chemical and biological testing. The accompanying CD offers valuable key performance indicator templates.

A discussion of the basic reliability concepts and models, this book is suitable for students of reliability engineering as well as for those who wish a supplement on applied survival data analysis. The models discussed in the book are used in reliability, risk analysis, physics of failure, fracture mechanics, biological, pharmaceutical, and medical studies. It is an up- to-date, concise, and informative handbook on reliability models, which does not require any special mathematical background. It also introduces a new concept of the Gini-type index.

Catalog no. K14029, ISBN: 978-1-4398-8690-8 June 2012, 7 x 10, 584 pp. Suggested Price: $129.95 / £82.00

Catalog no. K16124, ISBN: 978-1-4665-6592-0 December 2012, 6-1/8 x 9-1/4, 152 pp. Suggested Price: $129.95 / £82.00

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NASA Goddard Space Flight Center, Greenbelt, Maryland, USA

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81


Removing the Barriers to Efficient Manufacturing Real-World Applications of Lean Productivity Daniel L. Ferguson

Quality Control & Reliability

This book is a practical roadmap that show managers how to eliminate the barriers that keep them from achieving high productivity levels while producing consistent quality products. The underlying basis is Deming’s methodology for reducing variability but presents it in a new way by moving from theoretical to real-life application. It also incorporates other common-sense approaches that have proven to be successful and enhance specific foundational principles. Figure slides are available upon qualified course adoption

Catalog no. K15376, ISBN: 978-1-4665-5551-8 February 2013, 7 x 10, 232 pp., Soft Cover Suggested Price: $39.95 / £25.99

Michael D. Holloway NCH Corporation, Irving, Texas, USA

Detailing a time-tested method for increasing productivity and lowering operational costs, this book explains how to establish performance-based procurement specifications for the items that contribute the most to operational downtime and repair/replacement costs. The text provides the real-world understanding of the influential components and materials’ physical properties needed to engage in effective failure and spend analysis. It also includes a CD with specification checklists, case study worksheets, form letters, and ROI worksheets. Catalog no. K12333, ISBN: 978-1-4398-5107-4 February 2011, 6-1/8 x 9-1/4, 367 pp. Suggested Price: $83.95 / £52.99

Root Cause Analysis Improving Performance for Bottom-Line Results, Fourth Edition Robert J. Latino and Mark A. Latino

Transportation Systems Reliability and Safety

Reliability Center, Inc., Hopewell, Virginia, USA

B.S. Dhillon

Kenneth C. Latino Meadwestvaco, Covington, Virginia, USA

Now in its fourth edition, this bestselling reference continues to explore why things don’t work out as planned and how to make sure they do. While past editions have focused on Failure Modes and Effects Analysis and Opportunity Analysis, this new edition emphasizes evidence collection and strategy and the contribution of human performance and human factors to poor decision making and understanding the human element. New topics covered include PROACTOnDemand, the advantages of SaaS, RCA templates, as well as various case studies illustrating RCA.

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Spend Analysis and Specification Development Using Failure Interpretation

Catalog no. K12320, ISBN: 978-1-4398-5092-3 June 2011, 6-1/8 x 9-1/4, 279 pp. Suggested Price: $93.95 / £59.99

University of Ottawa, Ontario, Canada

Integrating coverage of transportation reliability and safety topics and concepts into a single volume, this book eliminates the need to consult a number of different resources to obtain important information. It begins with mathematical concepts and safety basics considered useful to understanding the contents of subsequent chapters. The author then covers the significance of human error in rail and transportation systems and provides material on methods used to perform reliability and safety analyses. Problems are included to test reader comprehension and examples with solutions are provided. Catalog no. K12078, ISBN: 978-1-4398-4640-7 February 2011, 6-1/8 x 9-1/4, 236 pp. Suggested Price: $104.95 / £66.99 Also available as an eBook

Also available as an eBook

Safety and Human Error in Engineering Systems B.S. Dhillon

X-Ray Imaging Fundamentals, Industrial Techniques, and Applications

University of Ottawa, Ontario, Canada

Harry E. Martz, Clint M. Logan, Daniel J. Schneberk, and Peter J. Shull

This book combines coverage of safety and human factors in engineering into a single volume, eliminating the need to consult many different and diverse sources to obtain desired information. It discusses mathematical concepts necessary to understanding material presented in subsequent chapters. The author describes the methods that can be used to perform various types of safety and human error analysis in engineering systems. The book contains examples along with their solutions and at the end of each chapter are numerous problems to test reader comprehension.

While books on the medical applications of x-ray imaging exist, there is not one currently available that focuses on industrial applications. Full of color images that show clear spectrometry and rich with applications, X-Ray Imaging fills the need for a comprehensive work on modern industrial x-ray imaging. It reviews the fundamental science of x-ray imaging and addresses equipment and system configuration. Useful to a broad range of radiation imaging practitioners, the book looks at the rapid development and deployment of digital x-ray imaging system.

Catalog no. K14644, ISBN: 978-1-4665-0692-3 July 2012, 6-1/8 x 9-1/4, 260 pp. Suggested Price: $99.95 / £63.99

Catalog no. 9772, ISBN: 978-0-8493-9772-1 June 2013, 6-1/8 x 9-1/4, 500 pp. Suggested Price: $169.95 / £108.00

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Zero Quality Control

Cargo Crime

Source Inspection and the Poka-Yoke System

Security and Theft Prevention John J. Coughlin

Shigeo Shingo

Catalog no. PP9907, ISBN: 978-0-915299-07-2 April 1986, 6 x 9, 336 pp. Suggested Price: $99.95 / £62.99

Cargo crime poses an enormous threat to security and the economy. This volume reviews emerging trends, identifies criminal tactics, discusses law enforcement response to cargo theft, and presents best practices to help businesses avoid victimization by cargo thieves. The book identifies the various modes of freight transportation and the differences in cargo crime activity in each mode. It examines the effective use of public and private information-sharing partnerships to thwart criminal activities and presents known profiles consistent in over 90 percent of contraband shipments. Catalog no. K14902, ISBN: 978-1-4665-1245-0 October 2012, 6-1/8 x 9-1/4, 266 pp. Suggested Price: $69.95 / £44.99 Also available as an eBook

Biopharmaceutical Supply Chains Distribution, Regulatory, Systems and Structural Changes Ahead Robert Handfield

Encyclopedia of Supply Chain Management Two Volume Set

North Carolina State University, Raleigh, USA

Edited by

The global pharmaceutical industry has been subjected to many challenges in the last decade, including more blockbuster drugs reaching the end of their patent life, increased regulation, pricing pressure, channel pressure, and counterfeiting. This book covers the major themes and changes in the biopharmaceutical supply chain. It provides an overview of the key challenges and discusses how leading biopharma companies are dealing with these challenges. Bringing together leading researchers and industry executives, it is a must-read for those who want to learn more about achieving success in this industry.

James B. Ayers

Catalog no. K14356, ISBN: 978-1-4398-9970-0 June 2012, 6-1/8 x 9-1/4, 272 pp. Suggested Price: $79.95 / £48.99 Also available as an eBook

CGR Management Consultants, Playa del Rey, California, USA

With contributions from experts in the field, this comprehensive encyclopedia contains approximately 300 accessible entries on a range of cutting-edge topics that span the entire area of supply chain management. The book offers a broad, clear overview of both fundamental topics and recent advances. It covers drivers of supply chain change, project management approaches for supply chain change, globalization and supply chains, the design of supply chains, and the Lean and Six Sigma movements. Catalog no. K12842, ISBN: 978-1-4398-6148-6 December 2011, 8-1/2 x 11, 1528 pp. Suggested Price: $1045.00 / £665.00

Building Network Capabilities in Turbulent Competitive Environments Practices of Global Firms from Korea and Japan

Engineering for Sustainability

Young Won Park

Dennis F.X. Mathaisel, Joel M. Manary, and Ned H. Criscimagna

University of Tokyo, Japan

Paul Hong

Series: Sustaining the Military Enterprise

University of Toledo, Ohio, USA

This book outlines a series of principles to help engineers design products and services to meet customer and societal needs with minimal impact on resources and the ecosystem. The third volume in a series on sustainable engineering, this book provides up-to-date information on planning and implementing sustainable activities. Using examples and case studies from the government, military, academia, and commercial enterprises, the authors provide a set of tools for long-term sustainability. The book explains how an entire enterprise can be engineered to sustain itself and not just certain products.

Providing an insider’s perspective on strategic and operational practices for company growth, this book examines how Asian global firms and small and medium venture firms have accomplished rapid catch-up with leading firms in North America and Europe and established their global competitive advantage. The authors include extensive case studies and reveal the organizational processes of strategy formulation and implementation. Written for those with a basic understanding of business, this book avoids extensive mathematical algorithms and complex theoretical descriptions Catalog no. K12308, ISBN: 978-1-4398-5068-8 December 2011, 6-1/8 x 9-1/4, 358 pp. Suggested Price: $83.95 / £52.99

Supply Chain Management /Logistics

Rockwall, Texas, USA

A combination of source inspection and mistake-proofing devices is the only method to get you to zero defects. Shigeo Shingo shows you how this proven system for reducing errors turns out the highest quality products in the shortest period of time. Shingo provides 112 specific examples of poka-yoke development devices on the shop floor, most of them costing less than $100 to implement. He also discusses inspection systems, quality control circles, and the function of management with regard to inspection.

Catalog no. K12471, ISBN: 978-1-4398-5351-1 September 2012, 7 x 10, 518 pp. Suggested Price: $89.95 / £57.99 Also available as an eBook

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83


ERP Tools, Techniques, and Applications for Integrating the Supply Chain, Second Edition

Supply Chain Management /Logistics

Carol A Ptak

Corporate, Community and Organizational Planning and Preparedness

Consultant, Long Branch, Washington, USA

Robert Jaffin

Eli Schragenheim

Boston University of School of Medicine, Healthcare Emergency Management Program, Massachusetts, USA

Elyakin Management Systems, Ra’anana, Israel Series: Resource Management

This second edition of a bestseller, explains enterprise resource planning (ERP) from the perspective of the business manager. It furnishes a detailed roadmap with real-life examples for successful selection, implementation, and utilization of ERP. It covers updated concepts like supplier and customer relationship management and technology support. The book also provides readers with access to an online learning tool that simulates a real-time ERP information system and allows users to practice managing a small company to illustrate potential issues and their solutions. Catalog no. SL3585, ISBN: 978-1-57444-358-5 October 2003, 6-1/8 x 9-1/4, 464 pp. Suggested Price: $99.95 / £62.99

Existing literature on hazardous materials addresses the risks of specific materials and emphasizes compliance and personal protective equipment—but not the life cycle management of the materials. This volume defines and classifies hazardous materials and covers the U.S. regulatory framework and standards governing the transport and use of such materials. It then examines institutional and organizational program elements and provides guidelines for developing these programs to reduce liability and risk while lowering point-source pollution and total hazardous waste production. Catalog no. K13422, ISBN: 978-1-4398-7387-8 December 2012, 7 x 10, 240 pp. Suggested Price: $99.95 / £63.99 Also available as an eBook

Also available as an eBook

Textbook

Integral Logistics Management Essentials of Logistics and Management Third Edition Edited by

Corynne Jaffeux Bordeaux University School of Management; and Advisor to the Direction, AFT-IFTIM, Paris

Philippe Wieser College of the Management of Technology, Swiss Federal Institute of Technology, Lausanne, Switzerland (EPFL)

84

Hazardous Material (HAZMAT) Life Cycle Management

The third edition of this popular textbook covers the broad spectrum of the knowledge required for the logistician’s profession and for his or her contribution to the growth of a company. The book is built on a conceptual framework in which all the stakes and themes of logistics are analyzed according to a systematic approach. Indeed, many elements are critical to the successful logistical strategy: customer relation management, interactive information support, production optimization and process development, vision, strategy and operations management, and human resources and resource allocation. Catalog no. N10721, ISBN: 978-1-4665-7308-6 December 2012, 6-1/8 x 9-1/4, 550 pp. Suggested Price: $119.95 / £76.99

Operations and Supply Chain Management Within and Across Companies, Fourth Edition Paul Schönsleben Swiss Federal Institute of Technology, Zurich Series: Resource Management

The fourth edition of this comprehensive logistics management text covers theoretical and practical aspects of all major operational topics. This edition contains an expanded chapter on supply chain design. It also includes new sections on: Assessing the economic value of supply chain initiatives, Global trading, Total Cost of Ownership in a global supply chain, Sustainable supply chains, and Supply chain risk management. Summaries, keywords, cases, and exercises are included within chapters. Additional interactive Macromedia Flash elements are made available for download on the book’s companion website. An instructor’s manual and figure slides are available upon qualifying course adoption

Catalog no. K13626, ISBN: 978-1-4398-7823-1 August 2011, 6-1/8 x 9-1/4, 1064 pp. Suggested Price: $104.95 / £66.99 Also available as an eBook

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Internet Retail Operations Food Safety Regulatory Compliance Catalyst for a Lean and Sustainable Food Supply Chain Preston W. Blevins Series: Resource Management

The global sourcing of ingredients has created complex supply chains, significant management challenges, and additional regulatory compliance requirements. This has placed tremendous pressure on food manufacturers. Providing a roadmap for leveraging existing investments in food safety regulatory compliance into superior inventory management, this book explains how to implement Lean operating principals to determine what needs to be improved, in what sequence improvements must be addressed, how one improvement feeds another, and the prerequisites for each improvement. Catalog no. K12244, ISBN: 978-1-4398-4956-9 November 2012, 6-1/8 x 9-1/4, 336 pp. Suggested Price: $89.95 / £57.99

Integrating Theory and Practice for Managers Timothy M. Laseter University of Virginia, Charlottesville, USA

Elliot Rabinovich Arizona State University, Tempe, USA Series: Supply Chain Integration Modeling, Optimization and Application

This book details how information technology has evolved to play a key role in retail supply chain networks, how this has impacted supply chain networks, and how this has changed service operations. The first part of the text addresses information technology in relation to service and retail industries. The second part covers how new supply chain dynamics impact traditional service and retail delivery, the costs involved, and the impact on customer service. The third part presents case studies of how different retailers have addressed these challenges. Catalog no. K10072, ISBN: 978-1-4398-0091-1 July 2011, 6 x 9, 268 pp. Suggested Price: $72.95 / £46.99 Also available as an eBook

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Second Edition

Lean Management Principles for Information Technology

David Frederick Ross

Gerhard J. Plenert

APICS National, Chicago, Illinois, USA

MainStream GS, LLC, Carmichael, California, USA

Series: Resource Management

Series: Resource Management

Building upon the foundations of the popular first edition, this updated edition details the software toolsets and suites driving integration in the areas of customer management, manufacturing, procurement, warehousing, and logistics. By investigating the breakthroughs brought about by the emergence of new Internet-based technologies in information, channel, customer, production, sourcing, and logistics management, the author provides new insights into the continuously emerging field of SCM. This edition expands on emerging technologies that have provided all forms of enterprises with the capability to continuously automate cost, redundancy, and variation out of their processes.

Explaining how to introduce Lean principles to IT functions, this book provides the tools and understanding to make better decisions, increase efficiencies, and make IT a major force in delivering sustainable improvements to the supply chain. It introduces powerful Lean tools and techniques and supplies a methodology for implementing them to reduce waste in the IT environment. Discussing information production processes, IT systems, and change management through the lens of Lean principles, the book provides step-by-step guidance for implementing Lean principles in an IT supply chain management system.

Catalog no. K11705, ISBN: 978-1-4398-3752-8 October 2010, 6-1/8 x 9-1/4, 424 pp. Suggested Price: $87.95 / £56.99

Catalog no. AU7860, ISBN: 978-1-4200-7860-2 July 2011, 6-1/8 x 9-1/4, 368 pp. Suggested Price: $83.95 / £52.99

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Lean Supply Chain Management Essentials A Framework for Materials Managers Bill Kerber High Mix Lean, Medford, New Jersey, USA

Kanban for the Shopfloor

Brian J. Dreckshage

Productivity Press Development Team

This book explains why the traditional materials planning environment, typically embodied by an Enterprise Resource Planning (ERP) system, is an ineffective support system for a company that wants to adopt Lean practices. Instead, it offers an alternative methodology for implementing Lean into the supply chain that allows for ongoing experimentation, learning, and improvement. After defining supply chain management and Lean basics, it explores the conflicts between Lean and the traditional framework. It also includes a chart that matches Lean tools with the planning and control charts that have served as the model for ERP systems.

The primary benefit of kanban is to reduce overproduction, the worst of the seven deadly wastes. A true kanban system produces exactly what is ordered, when it is ordered, and in the quantities ordered. Kanban for the Shopfloor provides a working manual for those seeking to implement this method of production control in any operation. It defines the various terms and methods employed in kanbans, and illustrates how when adhered to, kanban is an element of continuous improvement that ultimately leads to the ideal of one-piece flow. Catalog no. PP7269, ISBN: 978-1-56327-269-1 February 2002, 7 x 10, 120 pp., Soft Cover Suggested Price: $33.95 / £16.99

Kanban for the Supply Chain Fundamental Practices for Manufacturing Management, Second Edtion Stephen Cimorelli

Supply Chain Management Consultant, Ballwin, Missouri, USA

Catalog no. K11892, ISBN: 978-1-4398-4082-5 March 2011, 7 x 10, 274 pp., Soft Cover Suggested Price: $62.95 / £40.99

Managing Supply Chains on the Silk Road Strategy, Performance, and Risk

Cummins Filtration, Nashville, Tennessee, USA

Edited by

Following in the footsteps of its popular predecessor, the second edition of this workbook explains how to apply kanban replenishment systems to improve material flow. It provides readers with a detailed roadmap for achieving a successful and sustainable kanban implementation. Detailing the steps required for each stage of the manufacturing and supply chain management process, this updated edition focuses on creating an environment for success. Numerous techniques are presented for setting up kanban that consider a wide array of material types, dimensions, and storage media.

This book present emerging supply chain practices from the Silk Road regions that include China, Hong Kong, India, Pakistan, Iran, Central Asia, Lebanon, Turkey, Israel, and Hungary. It takes a results-oriented, comparative approach to supply chain management covering structural, strategic, and operational topics. Providing insights for assessing performance and hedging risk, this is a handbook that no competitive supply chain executive can afford to ignore.

Catalog no. K14232, ISBN: 978-1-4398-9549-8 October 2012, 8-1/2 x 11, 137 pp., Soft Cover Suggested Price: $59.95 / £38.99

Supply Chain Management /Logistics

Introduction to Supply Chain Management Technologies

Çag ˘rı Haksöz, Sridhar Seshadri, and Ananth V. Iyer

Catalog no. K13018, ISBN: 978-1-4398-6720-4 December 2011, 6 x 9, 323 pp. Suggested Price: $72.95 / £46.99 Also available as an eBook

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Patient-Focused Network Integration in BioPharma Strategic Imperatives for the Years Ahead Robert Handfield

Issues and Analysis Edited by

Surendra M. Gupta

Supply Chain Management /Logistics

North Carolina State University, Raleigh, USA

Northeastern University, Boston, Massachusetts, USA

The biopharmaceutical industry as we know it today is going through a massive change that is sending shudders to the huge populations who are facing healthcare uncertainty. This book argues that patient-focused network integration is the only way for organizational evolution to occur. It discusses how to align enterprises with the patient at the center. It details the historical context of the biopharmaceutical value chain, understands the current set of challenges facing the industry, and gets a thorough presentation of the author’s unique and sustainable agenda for change.

This book addresses several important issues faced by strategic, tactical, and operation planners of reverse supply chains, using efficient models in a variety of decision-making situations providing easy-to-use mathematical and/or simulation modeling-based solution methodologies for a majority of the issues. It highlights how a current issue can be effectively approached in a particular decision-making situation, using a suitable quantitative technique or a suitable combination of two or more quantitative techniques.

Catalog no. K15373, ISBN: 978-1-4665-5546-4 March 2013, 6-1/8 x 9-1/4, 264 pp. Suggested Price: $69.95 / £44.99

Catalog no. K14334, ISBN: 978-1-4398-9902-1 January 2013, 6-1/8 x 9-1/4, 408 pp. Suggested Price: $89.95 / £57.99 Also available as an eBook

Also available as an eBook

Textbook

Principles of Supply Chain Management Richard E. Crandall and Charlie C. Chen Appalachian State University, Boone, North Carolina, USA

William R. Crandall University of North Carolina, Pembroke, USA Series: Resource Management

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Reverse Supply Chains

Supplying a balanced look at supply chains, including manufacturing and procurement, this accessible introduction to supply chain basics details the logic behind why supply chain management is essential, examines how supply chains are evolving, and looks ahead to future developments. It covers the forward supply chain (supplier to customer), the reverse supply chain (recycling), triple bottom line, cradle-to-grave, and cradle-to-cradle. Starting with the customer and working backwards to the point of origin, the text provides numerous examples and case histories that outline a proven approach for achieving effective supply chain integration. Catalog no. 91077, ISBN: 978-1-4200-9107-6 December 2009, 6-1/8 x 9-1/4, 645 pp. Suggested Price: $99.95 / £64.99

Risk Intelligent Supply Chains How Leading Turkish Companies Thrive in the Age of Fragility Çag ˘rı Haksöz Sabanci University, Istanbul, Turkey

This book brings the risk intelligent supply chain (RISC) concept to life for the first time. It answers the question of how to create a risk intelligent supply chain. It proposes the I-Quartet Model with four essential roles: Integrator, Inquirer, Improviser, and Ingenious, that any supply chain network must play to become risk intelligent. The book also presents never-before-published cases and practices of leading Turkish companies that thrive globally in the age of fragility with their supply chain risk intelligence. Catalog no. K14526, ISBN: 978-1-4665-0447-9 March 2013, 6-1/8 x 9-1/4, 264 pp. Suggested Price: $79.95 / £49.99 Also available as an eBook

Also available as an eBook

Textbook

Supply Chain Engineering Remanufacturing Modeling and Analysis Mehmet Ali Ilgin Dokuz Eylul University, Izmir, Turkey

Surendra M. Gupta Northeastern University, Boston, Massachusetts, USA

Providing a solid foundation of knowledge in modeling remanufacturing systems, this book addresses the design, planning, and processing issues faced by decision-makers in the field. With easy-to-use mathematical or simulation modeling to demonstrate solutions for each remanufacturing issue, it helps practitioners understand how a particular issue can be effectively modeled and how to choose the appropriate solution methodology. The book also discusses how increasingly stringent environmental regulations and decreasing natural resources influence manufacturers toward more environmentally conscious manufacturing and product recovery initiatives.

Models and Applications A. Ravi Ravindran The Pennsylvania State University, University Park, USA

Donald P. Warsing, Jr. North Carolina State University, Raleigh, USA Series: Operations Research

Using state-of-the-art models, concepts, and solution methods, this book provides an understanding of how companies plan, source, make, and deliver products to create and maintain a global competitive advantage. The authors employ the precise tools of engineering analysis to address broad and challenging problems in business management, emphasizing a quantitative approach to solving problems related to designing and operating supply chains. This comprehensive text progresses from laying out a strategic framework to addressing tactical elements for managing flow of goods, putting it together in the context of the global supply chain. A solutions manual is available upon qualified course adoption

Catalog no. K12929, ISBN: 978-1-4398-6307-7 March 2012, 6-1/8 x 9-1/4, 439 pp. Suggested Price: $99.95 / £63.99

Catalog no. K10602, ISBN: 978-1-4398-1198-6 October 2012, 6-1/8 x 9-1/4, 548 pp. Suggested Price: $129.95 / £82.00

Also available as an eBook

Also available as an eBook

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Catastrophic Impact and Loss

A Comprehensive Approach

The Capstone of Impact Assessment

Arthur G. Arway

Kevin D. Burton

St. James City, Florida, USA

KDB Legacy Holdings, LLC, Scottsdale, Arizona, USA

The supply chain is a complex system, comprised of numerous entities integrated into the cargo, transportation, storage, documentation, and handling of material goods. Each entity has its own unique relationship with the chain and its own security requirements. Companies must integrate security into supply chain logistics to protect their employees, assets, and clients from negative events. The book illustrates how a provider can institute and employ sound supply chain, logistics and transportation security practices to increase business— demonstrating to their stakeholders and potential customers that they provide a secure environment for cargo.

Providing a true understanding of what it is to be “in harm’s way,” this volume details the devastation and effects that both public and private enterprise must be prepared for in the event of a catastrophe. Offering a means to measure impact events and communicate mission objectives and goals, it emphasizes forward planning and appropriate messaging in advance of the impact event. It also addresses the challenge of generating accurate and informed impact analyses and outlines various factors associated with modeling the impact.

Catalog no. K14857, ISBN: 978-1-4665-1187-3 February 2013, 6-1/8 x 9-1/4, 190 pp. Suggested Price: $69.95 / £44.99

Catalog no. K14534, ISBN: 978-1-4665-0464-6 October 2012, 6-1/8 x 9-1/4, 348 pp. Suggested Price: $59.95 / £38.99 Also available as an eBook

Also available as an eBook

Community Disaster Recovery and Resiliency The Global Lean Supply Chain Creating End-to-End Value

Exploring Global Opportunities and Challenges Edited by

DeMond S. Miller & Jason David Rivera

Jeffrey Slater

Rowan University, Glassboro, New Jersey, USA

Sonoco Products, Hartsville, South Carolina, USA

The Global Lean Supply Chain provides the understanding needed to enhance overall performance by creating a culture of execution. It explains how to establish goals for the planning, sourcing, developing, delivery, and reliability stages of the supply chain. Focusing on execution of daily activities, it details how to align and cascade your supply chain metrics to develop leadership support. Complete with linked metrics and a CD with helpful tools, this book provides the tools needed to transform your supply chain and deliver bottom-line value to your organization.

Emphasizing non-traditional approaches to disaster recovery and rebuilding communities, this book brings together leading research on the ways various societies have experienced disasters, learned from them, and revised their thinking about building resiliency pre- and post-disaster. It includes numerous case studies that illustrate the difficulties that persist as societies attempt to overcome challenges and rebuild more disaster-resilient communities. All chapters offer diverse community examples that form a framework for comparing best practices—focusing on integrated solutions for ecological restoration and community development.

Catalog no. K12889, ISBN: 978-1-4398-6235-3 April 2013, 7 x 10, 175 pp., Soft Cover Suggested Price: $39.95 / £25.99

Catalog no. AU8822, ISBN: 978-1-4200-8822-9 October 2010, 6-1/8 x 9-1/4, 634 pp. Suggested Price: $99.95 / £63.99 Available in eBook

Behavioral Health Response to Disasters Edited by

Julie Framingham Florida Department of Children and Families, Tallahassee, USA

Martell L. Teasley Florida State University, Tallahassee, USA

Critical Incident Management A Complete Response Guide, Second Edition Vincent Faggiano, John McNall, and Thomas T. Gillespie BowMac Educational Services, Inc., Honeoye Falls, New York, USA

Highlighting the themes of cultural competence and evidence-based practice, this volume presents an interdisciplinary approach to examining specific disaster behavioral health topics. It considers how an individual’s culture may impact willingness to seek out and accept services and incorporates research on vulnerable or at-risk populations who are likely to suffer disproportionately more adverse psychological consequences of disaster. The book also discusses clinical studies of cognitive behavioral treatments for disaster-related distress and posttraumatic stress disorder. Catalog no. K11125, ISBN: 978-1-4398-2123-7 April 2012, 7 x 10, 441 pp. Suggested Price: $89.95 / £57.99 Also available as an eBook

Disaster Planning & Recovery

Supply Chain Security

Filled with tactical direction designed to prevent, contain, manage, and resolve emergencies effectively, this volume provides proven methodologies applicable to a host of public and private-sector scenarios. Topics include the phases of a critical incident response and stabilizing the scene, leadership style and techniques required to manage a critical incident successfully, guidelines for responding to hazardous materials and weapons of mass destruction incidents, stress management, business continuity in the face of a crisis, and the roles of high-level personnel in setting policy and direction for the response and recovery efforts. Catalog no. K13455, ISBN: 978-1-4398-7454-7 November 2011, 6-1/8 x 9-1/4, 246 pp. Suggested Price: $83.95 / £52.99 Also available as an eBook

For more information and a complete list of titles, visit us at www.crcpress.com

87


Critical Infrastructure Homeland Security and Emergency Preparedness, Second Edition

Disaster Management Handbook

Robert S. Radvanovsky

Edited by

CIPS, Infracritical, Geneva, Illinois, USA

Jack Pinkowski

Allan McDougall

Nova Southeastern University, Fort Lauderdale, Florida, USA

Disaster Planning & Recovery

Evolutionary Security Management Inc., Arnprior, Ontario, Canada

Series: Public Administration and Public Policy

Keeping pace with changes in laws and policies made by the Department of Homeland Security, this volume is an invaluable resource for emergency managers, disaster response professionals, public safety officials, and those involved with maintaining infrastructure. It presents information on the development of the Incident Command System (ICS) and the total revision of National Response Plan (NRP), implemented in 2008. Additional topics include the National Institute of Standards and Technology, the Homeland Security Presidential Directives, and Supervisory Control and Data Acquisitions Systems (SCADA) security initiatives.

An analytical critique of the multidisciplinary issues involved in anticipating and rebuilding from disasters, this book introduces the theoretical constructs and conceptual foundations of disaster management. Contributors examine case studies of natural disasters around the world, and compare and contrast the efficacy of different management strategies from national, provincial, and local governments, as well as non-governmental agencies. They examine the issues faced by emergency personnel, present strategies for limiting the psychological impact on victims and first-responders, and discuss how to prepare for the future and rebuild stronger, more resilient communities.

Catalog no. AU9527, ISBN: 978-1-4200-9527-2 December 2009, 6-1/8 x 9-1/4, 318 pp. Suggested Price: $104.95 / £69.99 Also available as an eBook

Also available as an eBook

Critical Infrastructure Homeland Security and Emergency Preparedness, Third Edition

Textbook

Robert S. Radvanovsky

Disaster Recovery

CIPS, Infracritical, Geneva, Illinois, USA

Allan McDougall Evolutionary Security Management Inc., Arnprior, Ontario, Canada

In keeping with the fast-changing nature of this field, the third edition of this essential resource has been completely revised and updated. All existing weblinks have been verified for accuracy and new weblinks have been added. Three chapters have been renamed to be more reflective of current trends, and several chapters are now consolidated into a single chapter, as the book embraces a new “all-hazards approach” to homeland security, critical infrastructure protection and assurance, and emergency management.

88

Catalog no. AU5862, ISBN: 978-1-4200-5862-8 January 2008, 6-1/8 x 9-1/4, 624 pp. Suggested Price: $113.95 / £73.99

Catalog no. K14465, ISBN: 978-1-4665-0345-8 April 2013, 6-1/8 x 9-1/4 Suggested Price: $99.95 / £63.99 Also available as an eBook

Brenda Phillips Oklahoma State University, Stillwater, USA

This text tackles the recovery issues faced by federal, state, and local emergency managers in a long-term disaster recovery situation. Topics include recovery planning, housing, debris management, public and private sector recovery, and historical and cultural preservation. The author also discusses environmental recovery, social and psychological recovery and services, voluntary organizations, federal assistance programs, grant-writing, and donations management. Each chapter features key terms, learning objectives, highlighted practical applications, review questions, a summary, and references. Numerous case studies ensure concepts are fully explained and illustrated. Catalog no. AU7420, ISBN: 978-1-4200-7420-8 May 2009, 7 x 10, 546 pp. Suggested Price: $79.95 / £49.99 Also available as an eBook

Disaster Victim Identification Disaster Management and Preparedness

Experience and Practice Edited by

S. Black, L. Hackman, and X. Mallett

Thomas D. Schneid and Larry R. Collins

University of Dundee, Nethergate, Scotland

Eastern Kentucky University, Richmond, USA

G. Sunderland

Series: Occupational Safety & Health Guide

Cumbria Police Authority, Penrith, UK

Technological progress and terrorist activities have forced safety professionals to rethink their modus operandi for disaster preparedness and expand their proactive measures to safeguard assets. Preparing organizations to address the substantial risk of disasters in the workplace, this volume encompasses not only the tried and true tactics used by safety experts for decades but also focuses on areas often overlooked during the reactive and post disaster phases. It also includes helpful how-tos for avoiding common mistakes that can turn natural and man-made catastrophes into economic disasters.

Disaster management has become an increasingly global issue, with victim identification receiving greater attention. This volume presents a selection of key historical incidents in the United Kingdom and includes candid discussions of potential areas for improvement in preparedness and future deployment capabilities. Each chapter addresses a specific disaster and covers a number of main points in relation to the incident. Viewing disaster management from a global perspective, the book contains the combined input of academics, forensic specialists, trainers, and law enforcement professionals.

Catalog no. L1524, ISBN: 978-1-56670-524-0 November 2000, 6-1/8 x 9-1/4, 264 pp. Suggested Price: $125.95 / £79.99

Catalog no. 94122, ISBN: 978-1-4200-9412-1 May 2011, 6-1/8 x 9-1/4, 248 pp. Suggested Price: $139.95 / £89.00

Also available as an eBook

Also available as an eBook

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Handbook of SCADA/Control Systems Security

Disasters 2.0 The Application of Social Media Systems for Modern Emergency Management

Edited by

Robert Radvanovsky CIPS, Infracritical, Geneva, Illinois, USA

Richmond, Virginia, USA

Woodbine, Maryland, USA

Emerging social media and Web 2.0 technologies will continue to have a great impact on the practice and application of the emergency management function in every public safety sector. This volume prepares emergency managers and first responders to successfully apply social media principles in the operations, logistics, planning, finance, and administrative aspects of any given disaster. Using real-life examples, each chapter begins with a list of objectives and includes practitioner profiles showing real people implementing the technology for real solutions.

A fundamental outline of security concepts, methodologies, and relevant information pertaining to SCADA Control systems and technology, this handbook provides essential information for securing industrial automation and process control systems as part of a critical infrastructure protection program. Addressing global applications for securing critical government and economic systems, the authors present a best practices approach that includes methods of securing environments at the strategic, tactical, and operational levels. The authors include end-of-chapter questions and four case studies of well-known public cyber-related incidents.

Catalog no. K13449, ISBN: 978-1-4398-7442-4 April 2012, 6-1/8 x 9-1/4, 321 pp. Suggested Price: $69.95 / £44.99 Also available as an eBook

Catalog no. K14428, ISBN: 978-1-4665-0226-0 February 2013, 7 x 10, 272 pp. Suggested Price: $99.95 / £63.99 Also available as an eBook

Emergency Management The American Experience 1900-2010, Second Edition

Textbook

Introduction to Emergency Management Brenda D. Phillips and David M. Neal

Edited by

Oklahoma State University, Stillwater, USA

Claire B. Rubin

Gary R. Webb

Arlington, Virginia, USA

University of North Texas, Denton, USA

This volume provides a history and analysis of the political and policy processes of federal government involvement in emergency management from 1900 through 2010. This second edition provides background for understanding political, policy, and other essential aspects of emergency management, including identifying and developing the key time bands of information about emergency management from 1900 to 2010. The book covers updates to policy, shifts in the DHS and FEMA, and responses to disasters over the last 5+ years including considerable coverage of the BP oil spill.

Providing an insider’s glimpse into emergency management, this volume includes real-life case studies, integrating scientific findings with practitioner viewpoints to reveal the challenge of a field in service of communities and people at risk from disasters. It outlines various career tracks within emergency management with a focus on core competencies, ethical practice standards, certification issues, and the responsibilities of the emergency manager. Boxed features written by graduates of emergency management programs and expert practitioners from around the world provide real-world insights.

Catalog no. K15114, ISBN: 978-1-4665-1753-0 April 2012, 6 x 9, 312 pp., Soft Cover Suggested Price: $44.95 / £28.99

An instructor’s manual is available upon qualified course adoption

Also available as an eBook

Catalog no. K11506, ISBN: 978-1-4398-3070-3 October 2011, 7 x 10, 517 pp. Suggested Price: $62.95 / £40.99 Also available as an eBook

Emergency Planning Guide for Utilities Second Edition

Managing Emerging Risk The Capstone of Preparedness

Samuel Mullen Absecon, New Jersey, USA

Kevin D. Burton

Providing utility-wide risk assessment and improvement strategies, this book will help utility planners, trainers, and responders to effectively improve the level of resilience and therefore mitigate the impact of disaster events on infrastructure, people, and resources. It presents both new and seasoned approaches to plan development, assessment, and management and addresses issues of compliance—exposing the depth and breadth of action required. Emphasizing communication with emergency management organizations, it discusses computer and web-based outage and control systems and presents auditing tactics and metrics.

From Main Street to Mumbai, this volume considers the new global drivers behind threats and hazards facing those tasked with protecting the public and private sector. The book explores what’s needed to better cultivate, design, develop, and operate emerging management and preparedness thinking. Each chapter begins with key terms and objectives and ends with thought-provoking questions. Introducing a new paradigm of thought that takes into account the chief influencers of global threats, the book arms emergency and business operations managers with the ammo needed to successfully confront emerging threats.

Catalog no. K14544, ISBN: 978-1-4665-0485-1 January 2013, 6-1/8 x 9-1/4, 227 pp. Suggested Price: $89.95 / £57.99

Catalog no. K11272, ISBN: 978-1-4398-2641-6 December 2011, 6-1/8 x 9-1/4, 287 pp., Soft Cover Suggested Price: $62.95 / £40.99

Also available as an eBook

Also available as an eBook

KDB Legacy Holdings, LLC, Scottsdale, Arizona, USA

For more information and a complete list of titles, visit us at www.crcpress.com

Disaster Planning & Recovery

Jacob Brodsky

Adam Crowe

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Managing Spontaneous Community Volunteers in Disasters

Natural Hazard Mitigation Edited by

Alessandra Jerolleman

A Field Manual

Natural Hazard Mitigation Association, New Orleans, Louisiana, USA

Lisa Orloff

John J. Kiefer

Disaster Planning & Recovery

World Cares Center, New York, USA

University of New Orleans, Louisiana, USA

Laying out the rationale and process by which emergency managers, community leaders, and non-governmental aid organizations can effectively collaborate and integrate citizen response, this volume explains how to engage, train, and utilize spontaneous unaffiliated community volunteers. The book prepares leaders to integrate local volunteers into any emergency response, large- or small-scale, and outlines protocols and flexible management solutions to ensure safe and effective planning and execution. It also includes work templates that can be modified to suit the needs of any community.

Focusing on hazard mitigation from a practical perspective, this book provides guidance on the implementation and selection of hazard mitigation projects. It facilitates a thorough understanding of the various issues involved in hazard mitigation, along with how mitigation fits in to the emergency management cycle. The text educates the reader in the value and potential of mitigation, as well as how to convince others of that value, and how to better involve the community and tailor solutions to unique local situations.

Catalog no. K10962, ISBN: 978-1-4398-1833-6 April 2011, 6-1/8 x 9-1/4, 323 pp. Suggested Price: $83.95 / £52.99

Catalog no. K11574, ISBN: 978-1-4398-3493-0 December 2012, 7 x 10, 389 pp. Suggested Price: $69.95 / £44.99

Also available as an eBook

Also available as an eBook

Mass Fatalities

Organizational Resilience Management

Managing the Community Response Peter R. Teahen

90

Textbook

A solutions manual is available upon qualifying course adoption

A Guide to Comprehensive Emergency Preparedness

International Mass Fatalities Center, Cedar Rapids, Iowa, USA

James J. Leflar and Marc H. Siegel

A mass fatalities response goes beyond returning the remains of a loved one to surviving family members. Those charged with this responsibility will find themselves immersed in multiple tasks involving diverse individuals, organizations, and priorities. This volume provides practical guidance to communities and responders as they plan for, respond to, and recover from a mass fatalities incident. Topics include managing resources and personnel; protecting a potential crime scene; search, recovery, identification, and return of remains; and providing family members, responders, and the impacted community with the necessary support to cope with the stressors of this type of event.

Providing an understanding of how to implement enterprise-wide organizational resilience management, this book explains the necessary steps for effective disaster preparedness. It identifies the principles and techniques associated with threat assessment and business impact analyses, and explains the cost advantages of implementing organizational resilience management. The text details the steps needed to train, exercise, evaluate, and maintain disaster plans within the framework of organizational resilience management. It also describes the cost-benefits of establishing a resilient culture and processes.

Catalog no. K12215, ISBN: 978-1-4398-4902-6 October 2011, 6-1/8 x 9-1/4, 421 pp. Suggested Price: $74.95 / £47.99

Catalog no. K11923, ISBN: 978-1-4398-4137-2 May 2013, 6-1/8 x 9-1/4, 320 pp. Suggested Price: $79.95 / £49.99 Also available as an eBook

Also available as an eBook

Post-Disaster Reconstruction and Change Mass Notification and Crisis Communications Planning, Preparedness, and Systems Denise C. Walker, Ph.D. Lone Star College System, The Woodlands, Texas, USA

Communities’ Perspectives Edited by

Jennifer E. Duyne Barenstein World Habitat Research Centre, Switzerland

Esther Leemann University of Lucerne, Switzerland

Based on sound research, real-world case studies, and the author’s own experiences, this volume helps emergency planning professionals create an effective crisis communications plan. It reviews the challenges organizations face during various types of disasters, helps outline the target audience of the communiqué, and describes how to get the right message across the first time. It explores how social media can be a powerful tool in message dissemination and examines the legal landscape to ensure managers are in compliance with regulatory requirements.

Post-disaster community recovery depends on informed decisions that build on lessons learned from past experiences. This book shows how different communities have coped with and responded to various external interventions. Focusing on housing reconstruction and the restoration of livelihood, the authors demonstrate that changes in settlement location, morphology, housing materials, and design produce multiple cascading consequences for the inhabitants of reconstructed settlements. Ultimately, the book establishes the importance of integrating community perspectives in policies and programs for sustainable post-disaster reconstruction—enabling greater resiliency as well as future disaster risk reduction.

Catalog no. K13446, ISBN: 978-1-4398-7438-7 December 2011, 6-1/8 x 9-1/4, 550 pp. Suggested Price: $83.95 / £52.99

Catalog no. K14065, ISBN: 978-1-4398-8815-5 October 2012, 6-1/8 x 9-1/4, 368 pp. Suggested Price: $79.95 / £49.99

Also available as an eBook

Also available as an eBook

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Preparedness and Response for Catastrophic Disasters

Social Media, Crisis Communication, and Emergency Management

Edited by

Leveraging Web 2.0 Technologies

Rick Bissell

Connie M. White

University of Maryland, Baltimore, USA

School of Media Arts, Columbia College Chicago, Illinois, USA

Hurricane Katrina provided clear evidence that we are unprepared for events that simultaneously affect multiple states, large and diverse populations, multiple sectors of infrastructure, and the global economy. This volume introduces the concept of catastrophes and defines what constitutes a catastrophic event. It explains how catastrophes differ from disasters and presents the science behind them. The book outlines the factors that can lead to catastrophes and examines the unique logistical, planning, and response challenges posed by these events. It also addresses new ways of preparing for a catastrophe and its aftermath.

Explaining how to use social media and Web 2.0 technologies to improve emergency planning, preparedness, and response capabilities, this book describes a set of guidelines for using social media effectively across a range of emergency management applications. It supplies cutting-edge methods for leveraging these technologies to reduce information overload, inform the public, and save lives. Filled with real-world examples and case studies, it is an ideal selfstudy resource. Its easy-to-navigate structure and numerous exercises also make it suitable for courses at the undergraduate and graduate levels.

Figure slides are available upon qualified course adoption

Catalog no. K12470, ISBN: 978-1-4398-5349-8 September 2011, 6-1/8 x 9-1/4, 329 pp. Suggested Price: $72.95 / £46.99

Catalog no. K14860, ISBN: 978-1-4665-1189-7 December 2012, 6-1/8 x 9-1/4, 405 pp. Suggested Price: $79.95 / £49.99

Also available as an eBook

Also available as an eBook

Textbook

Principles of Emergency Management and Emergency Operations Centers (EOC) Michael J Fagel, PhD, CEM Founder and CEO, Aurora Safety, Illinois, USA

The culmination of many years of experience, this book discusses the process and systems that should be considered in emergency planning and preparedness efforts, providing critical insight helpful to those developing or revising emergency preparedness plans. The author details the needs for appropriate training and planning. He stresses the importance of consistency with the various national preparedness initiatives, includes definitions of terms, and examines language representative of the evolution of emergency planning. The book also discusses the development of an exercise program so that participants can simulate actual emergency preparedness scenarios. Catalog no. K11747, ISBN: 978-1-4398-3851-8 December 2010, 6-1/8 x 9-1/4, 430 pp. Suggested Price: $87.95 / £56.99 Also available as an eBook

Social Vulnerability to Disasters Second Edition Edited by

Deborah S.K. Thomas, Brenda D. Phillips, William E. Lovecamp, and Alice Fothergill Since its publication in 2009, the bestselling first edition has been used successfully in college classes, by emergency management professionals, and in the independent volunteer sector. Focusing on populations subject to significant and often differential risk when disasters occur, the book remains essential to the emergency management, homeland security, and related social science fields, including public policy, sociology, geography, political science, urban and regional planning, and public health. This fully updated edition is more international in scope and incorporates significant disaster events since 2009. It also includes new case studies. A solutions manual and figure slides are available upon qualifying course adoption

Catalog no. K15068, ISBN: 978-1-4665-1637-3 March 2013, 7 x 10, 536 pp. Suggested Price: $79.95 / £49.99 Also available as an eBook

Principles of Emergency Management Hazard Specific Issues and Mitigation Strategies

Textbook

Edited by

Second Edition

The Human Side of Disaster

Michael J. Fagel

Disaster Planning & Recovery

Textbook

Aurora Safety, Illinois, USA

Thomas E. Drabek

The best way to protect the public in a disaster is by implementing an integrated emergency management system incorporating all potential stakeholders through all phases of the event. This volume offers preparedness and mitigation recommendations for advanced emergency planning. Topics discussed include continuity planning, the role of public health officials, developing public-private partnerships, and traditional and social media and their impacts on emergency management. The book reviews specific types of disasters, including terrorism, agroterrorism, pandemics, and active shooter incidents. Additional topics include sheltering, human services, and the special needs of children in disasters.

The second edition of this bestselling text is an excellent resource for understanding human behavior and how best to communicate and work with the public in disaster situations. The author uses an informal conversational style to help readers understand the social constraints that guide responses to disaster warnings, initial responses, evacuation decisions, and longer-term impacts. Fully updated with new cases and real-world examples, the book describes the history of emergency management and selected policy issues.

Catalog no. K13259, ISBN: 978-1-4398-7120-1 December 2011, 6-1/8 x 9-1/4, 585 pp. Suggested Price: $93.95 / £59.99

Catalog no. K14640, ISBN: 978-1-4665-0685-5 March 2013, 6-1/8 x 9-1/4 Suggested Price: $64.95 / £41.99

Also available as an eBook

Also available as an eBook

University of Denver, Colorado, USA

A solutions manual and figure slides are available upon qualifying course adoption

For more information and a complete list of titles, visit us at www.crcpress.com

91


Finance, Budgeting, & Procurement / Government & Education 92

Decision-Making for a Sustainable Environment A Systemic Approach

Resolving Environmental Conflicts Second Edition Chris Maser Consultant, Corvallis, Oregon, USA

Chris Maser

Carol A. Pollio

Consultant, Corvallis, Oregon, USA

American Public University, Amherst, Massachusetts, USA

Series: Social Environmental Sustainability

Series: Social Environmental Sustainability

This book provides readers with the tools to replace the dysfunctional, symptomatic decision making that has plunged the world into environmental crises with a systemic approach that fosters social-environmental sustainability. Based on the author’s decades of research and broad, international experience, this book guides policy makers and managers to work with theoretical and methodological frameworks to achieve multidimensional and multilayered policy decisions. It discusses systemic thinking as a viable alternative to competitive, materialistic, and symptomatic decision making. Proposing new ways of thinking and problem solving, this book provides the ideas, language, approaches, and examples needed to move toward social-environmental sustainability.

The second edition of this popular reference covers the basic transformative concepts that are vital for resolving environmental conflicts. This updated edition includes discussions on the inviolate biophysical principles, how the English language is changing, as well as the critical principles of social behavior. It considers new dynamics in making decisions along with the effects of the younger generations shifting their interests from nature-oriented interest to technologically oriented interests and their subsequent lack of understanding the importance of the natural environment to a sustainable society.

Catalog no. K15203, ISBN: 978-1-4665-5216-6 July 2012, 6-1/8 x 9-1/4, 304 pp. Suggested Price: $79.95 / £49.99

Catalog no. K12631, ISBN: 978-1-4398-5608-6 July 2011, 6 x 9, 271 pp. Suggested Price: $83.95 / £52.99 Also available as an eBook

Also available as an eBook

Environmental Management System ISO 14001: 2004 Handbook of Transition with CD-ROM

Government Budgeting and Financial Management in Practice Logics to Make Sense of Ambiguity Gerald J. Miller Arizona State University, School of Public Affairs, Phoenix, USA

Syed Imtiaz Haider, Ph.D.

Series: Public Administration and Public Policy

Julphar Gulf Pharmaceutical Industries, United Arab Emirates

In a new look at public financial management that highlights the importance of budgeting, this book covers transaction cost economics as a new dimension of public budgeting and financial management orthodoxy. The author reviews new research on the continuing validity of prevailing theory and the ever present political dimension of government finance decisions. He discusses major advances in interpretive approaches to budgeting and finance and how they dominate writing in the broader field of public administration. The book also examines the effects of the explosion of information systems and new technologies.

This work provides the information and practical know-how required to facilitate smooth incorporation of the latest revisions and enhancements put forth by the International Organization for Standardization for an Environmental Management System (EMS) using the 14001:2004 series. These globally accepted procedures eliminate waste while providing the means to achieve local and international compliance. The book shows how to develop and implement an EMS for any process-related industry or organization interested in environmental compliance, regulated or not. The CD includes customizable procedures that can be easily tailored to specific requirements. Catalog no. K11445, ISBN: 978-1-4398-2939-4 October 2010, 6 x 9, 599 pp. Suggested Price: $269.95 / £172.00

Catalog no. DK4559, ISBN: 978-1-57444-753-8 September 2011, 6-1/8 x 9-1/4, 356 pp. Suggested Price: $93.95 / £59.99 Also available as an eBook

Also available as an eBook

Labor and Employment Issues for the Safety Professional Thomas D. Schneid Eastern Kentucky University, Richmond, USA Series: Occupational Safety & Health Guide

Best Practices for Education Professionals Edited by

Heidi Schnackenberg and Beverly Burnell State University of New York at Plattsburgh, USA

An examination of the safety laws and regulations, particularly in the areas of labor and employment, this book provides a working knowledge of the impacts, requirements, and implications of safety professionals’ actions and inactions as related to state and federal laws. It presents information on an issue-by-issue basis and delineates the basics of the issue, identifies the applicable law or regulation, and presents possible solutions to achieve and maintain compliance while achieving the safety objective. The book covers conflicts between laws and regulations and includes case law and reference points.

Best practices advocate that education professionals consult and collaborate with colleagues across disciplines as a means of providing students with a comprehensive, developmental approach to academic, career, and social/ personal growth. Best Practices for Education Professionals informs in-service and pre-service professional educators, including teachers, school counselors, school psychologists, speech language pathologists, administrators, and other school professionals, about useful techniques, ideas, competencies, and skills when addressing the comprehensive development of children in schools and school settings.

Catalog no. K11065, ISBN: 978-1-4398-2020-9 June 2011, 6-1/8 x 9-1/4, 252 pp. Suggested Price: $93.95 / £59.99

Catalog no. N10611, ISBN: 978-1-926895-09-3 July 2012, 6-1/8 x 9-1/4, 186 pp. Suggested Price: $89.95 / £57.99

Also available as an eBook

Also available as an eBook

www.crcpress.com • e-mail: orders@crcpress.com • 1-800-634-7064 • 1-561-994-0555 • +44 (0) 1235 400 524


Present Realities and Future Possibilities

Challenges in City Management A Case Study Approach Edited by

Edited by

Becky Starnes, Ph.D.

Rocci Luppicini

Austin Peay State University, Clarksville, Tennessee, USA

University of Ottawa, Ontario, Canada

Series: ASPA Series in Public Administration and Public Policy

This book explores key areas of educational technology research and development within an education system infused by technology. It covers the opportunities and challenges associated with planning and implementing educational technology within higher education. The book provides a balanced understanding of educational technology and how it is used across a broad educational spectrum as well as ways to stimulate an ongoing dialog and sharing among those dedicated to optimizing the use of technology in educational settings.

Incorporating urban management theory with actual practice, the author presents a series of case studies collected in her experience as city manager in Clarksville, Tennessee. Multiple cases are offered in common contemporary city topics ranging from personnel, policy-making, housing and homelessness, transportation, and budgeting. Each study describes and analyzes a scenario, identifying the economic and political factors as well as the often conflicting players and interest groups. For classroom use, the case approach lends to discussions, debates, and role-playing activities. Extensive course supplements are available online.

Catalog no. N10612, ISBN: 978-1-926895-10-9 July 2012, 6-1/8 x 9-1/4, 252 pp. Suggested Price: $99.95 / £63.99 Also available as an eBook

Teacher’s notes available in PDF format upon qualified course adoption

Catalog no. K13967, ISBN: 978-1-4398-8436-2 June 2013, 6-1/8 x 9-1/4, 200 pp. Suggested Price: $69.95 / £44.99 Also available as an eBook

Knowledge Management Handbook Collaboration and Social Networking, Second Edition

Cultural Competence for Public Managers Managing Diversity in Today’s World

Edited by

Espiridion Borrego

Jay Liebowitz

University of Texas Pan American, Edinburg, USA

University of Maryland University College, Adelphi, USA

Recent research shows that collaboration and social networking can foster knowledge sharing and innovation by sparking new connections, ideas, and practices. Yet these informal networks are often misunderstood and poorly managed. Building on the groundbreaking, bestselling first edition of the Knowledge Management Handbook, this new edition focuses on collaboration and social networking. Topics covered include implementing a knowledge sharing culture, embedding knowledge management activities to encourage collaboration, developing a knowledge retention strategy, applying social network analysis to map knowledge flows, and using systems engineering approaches for collaboration and social networking. Catalog no. K13618, ISBN: 978-1-4398-7803-3 June 2012, 6-1/8 x 9-1/4, 336 pp. Suggested Price: $99.95 / £63.99 Also available as an eBook

Richard Greggory Johnson lll University of San Francisco, California, USA

Providing public managers with the tools to manage diverse and multicultural employees, avoid cultural missteps, and create optimal performing organizations, this book is grounded in solid theoretical conceptual models, successful government and private sector practices, and international collaborations. Organized thematically, it defines the scope of cultural competence, highlights best practices, and describes variations in responsibility for administering cultural competence for executives, managers, supervisors, and employees. The authors give expert advice for building a culturally competent organization and troubleshooting cultural competence issues. Catalog no. K11384, ISBN: 978-1-4398-2807-6 August 2011, 6-1/8 x 9-1/4, 414 pp. Suggested Price: $62.95 / £40.99 Also available as an eBook

Technological Advances in Interactive Collaborative Learning Edited by

Nia Alexandrov, Raul Ramirez Velarde, and Vassil Alexandrov This book explores the integration of the latest technology, pedagogy, and management in interactive collaborative learning. It focuses on how cuttingedge advances in technology, such as Web 2.0 technologies, computational science and engineering, immersive learning environments, and mobile technologies can be used to enhance the learning process. The book also covers novel pedagogical approaches that facilitate and enhance collaborative learning, including the efficient use of games. It includes detailed examples throughout, along with an analysis of current studies and projects. Catalog no. K14419, ISBN: 978-1-4665-0208-6 December 2012, 6-1/8 x 9-1/4, 232 pp. Suggested Price: $99.95 / £63.99 Also available as an eBook

Governance Networks in Public Administration and Public Policy Christopher Koliba and Asim Zia University of Vermont, Burlington, USA

Jack W. Meek University of La Verne, California, USA Series: Public Administration and Public Policy

Highlighting the interplay between public actors and policy tools, this book describes the skills and functions of public administrators in the context of networked relationships and presents the theoretical foundations required to analyze governance networks. It identifies reforms and trends in governing that led to governance networks, explains the roles that various actors take on through networked relationships, highlights challenges involved in the failure of networked activities, and illustrates how policy tools are mobilized by these relationships. PowerPoint® slides and supporting materials are available for download at www.crcpress.com. Catalog no. AU7126, ISBN: 978-1-4200-7126-9 July 2010, 6-1/8 x 9-1/4, 389 pp. Suggested Price: $76.95 / £48.99

For more information and a complete list of titles, visit us at www.crcpress.com

Government & Education / Leadership & Performance

Education for a Digital World

93


Government Performance and Results An Evaluation of GPRA’s First Decade

Global Lessons for Combating Police Misconduct

Jerry Ellig, Maurice McTigue, and Henry Wray

Louise Porter and Tim Prenzler

George Mason University, Fairfax, Virginia, USA

Griffith University, Brisbane, Queensland, Australia

Leadership & Performance

Series: ASPA Series in Public Administration and Public Policy

Series: Advances in Police Theory and Practice

Addressing performance policies within state and national governments, this book summarizes lessons learned from a ten-year research project that evaluated performance reports produced under the Government Performance and Results Act (GPRA). It documents the state of the art in federal performance reporting, measures the extent of improvement, compares federal performance reports with those of state governments and other nations, and suggests how GPRA has affected management of federal agencies and resource allocation.

Drawn from the work of scholars on the cutting edge of police research, this volume provides concrete recommendations for the fundamental reorganization of the policing institution. It presents a comprehensive planning regimen for urban problems that encompasses security, urban reinvestment, and public planning. It introduces an innovative, practical model for problem-oriented policing in high crime areas and outlines a methodology for police redeployment. It also highlights the importance of hot spot presence, command integrity, and fundamental organizational change.

Catalog no. K11980, ISBN: 978-1-4398-4464-9 September 2011, 6-1/8 x 9-1/4, 321 pp. Suggested Price: $62.95 / £41.99 Also available as an eBook

Catalog no. K14262, ISBN: 978-1-4398-9598-6 April 2012, 6-1/8 x 9-1/4, 296 pp. Suggested Price: $89.95 / £49.99 Also available as an eBook

Textbook

Making Multilevel Public Management Work

Principles of Leadership and Management in Law Enforcement Michael L. Birzer

Stories of Success and Failure from Europe and North America

Wichita State University, Kansas, USA

Edited by

Exploring critical issues of leadership within police agencies, this volume discusses the evolution of the modern police department, leadership approaches and management theories, organizational structure, business approaches, new technology, and managing police stress. It also examines recruitment and training, legislative issues impacting police, policing in an era of advanced homeland security, and ethical issues. Every chapter includes key concepts, definitions, chapter objectives, and review questions. The book’s easy reading style minimizes the need for memorization and reinforces salient points through boxed highlighted areas.

Denita Cepiku, David K. Jesuit, and Ian Roberge Series: Public Administration and Public Policy

This collected volume provides insights into the theory and practice of intergovernmental relationships, bringing together eight case studies from Canada, U.S., and Italy. The book indentifies and analyzes the experiences of effective coordination among different levels of government, neighbor countries, and different policy sectors. By highlighting the successes and failures of a series of topic-driven focused studies, the book extrapolates best practices for success.

94

Police Integrity Management in Australia

Catalog no. K14970, ISBN: 978-1-4665-1380-8 June 2013, 6-1/8 x 9-1/4, 184 pp. Suggested Price: $79.95 / £49.99 Also available as an eBook

Gerald J. Bayens and Cliff Roberson Washburn University, Topeka, Kansas, USA

An instructor’s manual and figure slides are available upon qualified course adoption

Catalog no. K13775, ISBN: 978-1-4398-8034-0 June 2012, 6-1/8 x 9-1/4, 390 pp. Suggested Price: $79.95 / £49.99 Also available as an eBook

Textbook

The Business of Criminal Justice A Guide for Theory and Practice Daniel Adrian Doss and Joo Young Lee University of West Alabama, Livingston, USA

People Skills at Work

Chengqi Guo

Evan Berman and Dira Berman

Regardless of the type, size, or mission of a criminal justice or law enforcement organization, optimum decision making can be achieved by examining activities and functions from the perspective of traditional business administration. Using profit and nonprofit business models, this volume integrates the two philosophies of traditional management and finance and service-oriented benefit. Demonstrating how the concepts of business administration influence law enforcement and government organizations, this volume is a critical decisionmaking tool for law enforcement and criminal justice entities.

An exploration of the ways in which people skills can be acquired and developed, this book discusses new career development tools, the role of professional commitment statements, psychological contracts, and how to work with difficult people. Each chapter elucidates the development of a specific skill and includes examples, sets benchmarks, and examines how the particular skill’s relationship to the other skills presented in the book. The author covers how to improve interpersonal relationships, communications, job performance, and dealing with people of different ages, gender, and backgrounds.

James Madison University, Harrisonburg, Virginia, USA

A solutions manual is available upon qualifying course adoption

Catalog no. AU3851, ISBN: 978-1-4200-9385-8 November 2011, 6-1/8 x 9-1/4, 438 pp. Suggested Price: $52.95 / £33.99

Catalog no. K12942, ISBN: 978-1-4398-6605-4 December 2011, 6-1/8 x 9-1/4, 268 pp., Soft Cover Suggested Price: $93.95 / £59.99

Also available as an eBook

Also available as an eBook

www.crcpress.com • e-mail: orders@crcpress.com • 1-800-634-7064 • 1-561-994-0555 • +44 (0) 1235 400 524


Trends in Policing Edited by

Bruce F. Baker

Cybercrime, Cyberconflict & Cyberpower

Coventry University, Ladywood, Birmingham, UK

Solange Ghernaouti-Helie

Dilip K. Das

University of Lausanne, Switzerland

International Police Executive Symposium, New York, USA Series: Interviews with Global Leaders in Policing, Courts, and Prisons

The fourth volume in this police interview series provides a novel approach to examining organizational structure, leadership, functions, public projects, training, police culture, and the societal context of policing in different countries. It presents an inside view of how police officers, corrections personnel, judicial leaders, and administrators view their jobs and the difficulties associated with the changing nature of their work. Addressing the most important challenges facing policing systems at this time, the text fills a descriptive and theoretical void in the published literature on comparative policing and criminal justice. Catalog no. K13795, ISBN: 978-1-4398-8073-9 March 2013, 6-1/8 x 9-1/4, 350 pp. Suggested Price: $129.95 / £49.99

This work develops perspectives and approaches to crucial cyber security issues that are non-political, non-partisan, and non-governmental. It informs readers through high-level summaries and the presentation of a consistent approach to several cyber risk-related domains, both from a civilian and a military perspective. It explains fundamental principles in an interdisciplinary manner, thus shedding light on the societal, economic, political, military, and technical issues related to the use and misuse of information and communication technologies. Catalog no. N10719, ISBN: 978-1-4665-7304-8 December 2012, 16 cm x 24 cm, 220 pp. Suggested Price: $89.95 / £57.99 Also available as an eBook

Also available as an eBook

Unleashing the Power of Unconditional Respect Transforming Law Enforcement and Police Training Jack L. Colwell and Charles Huth Kansas City Police Department, Missouri, USA

Every day, police officers face challenges ranging from petty annoyances to the risk of death. Coupled with these difficulties is often lack of community respect for the officers despite the dangers they confront while protecting the public. Exploring issues of courage, integrity, leadership, and character and demonstrating the concept of anima-based leadership, this volume examines ways to effect organizational change that helps police officers inspire community trust and support with every citizen contact. Catalog no. K10013, ISBN: 978-1-4200-9974-4 June 2010, 6-1/8 x 9-1/4, 180 pp. Suggested Price: $65.95 / £41.99

Cybersecurity Public Sector Threats and Responses Edited by

Kim J. Andreasson DAKA Advisory AB, Varberg, Sweden Series: Public Administration and Public Policy

The Internet has given rise to new opportunities for the public sector to improve efficiency and better serve constituents. But with an increasing reliance on the Internet, digital tools are also exposing the public sector to new risks. This accessible primer focuses on the convergence of globalization, connectivity, and the migration of public sector functions online. It examines emerging trends and strategies from around the world and offers practical guidance for addressing contemporary risks. It supplies an overview of relevant U.S. federal cyber incident response policies and outlines an organizational framework for assessing risk. Catalog no. K12093, ISBN: 978-1-4398-4663-6 December 2011, 6-1/8 x 9-1/4, 392 pp. Suggested Price: $62.95 / £40.99 Also available as an eBook

Also available as an eBook

Case Studies in Disaster Response and Emergency Management Nicolas A. Valcik

Eco-Cities A Planning Guide

University of Texas at Dallas, USA

Edited by

Paul E. Tracy

Zhifeng Yang

University of Massachusetts at Lowell, USA

Beijing Normal University, China

Series: ASPA Series in Public Administration and Public Policy

Series: Applied Ecology and Environmental Management

Presenting more than 50 case studies, this book illustrates the application of public administration theories and practices to real-life disasters. Arranged chronologically, the case studies involve worldwide incidents, including natural disasters, industrial accidents, epidemics, and terrorist attacks. The book demonstrates how preventive planning measures are best practiced. The authors include a lengthy introduction that explains their case selection criteria and how the book can be used as a learning and reference tool for public managers faced with the complexities of a wide-scale emergency.

Providing an overview of urban ecosystem structures, functions, and changes, this book explains how to successfully accomplish eco-city planning based on government requirements. It adds a new dimension to the understanding and the application of the concept of urban sustainability, based on hypotheses about the social and biogeophysical processes and through many cases worldwide. Presenting a powerful new way of understanding the relationships between humans and nature in the context of modern urban ecosystems, it covers the total urban metabolism using emergy and exergy as very holistic indicators.

Figure slides are available upon qualifying course adoption

Catalog no. K13919, ISBN: 978-1-4398-8322-8 October 2012, 6-1/8 x 9-1/4, 620 pp. Suggested Price: $129.95 / £82.00

Catalog no. K13913, ISBN: 978-1-4398-8316-7 January 2013, 6-1/8 x 9-1/4, 262 pp. Suggested Price: $79.95 / £49.99

Also available as an eBook

For more information and a complete list of titles, visit us at www.crcpress.com

Leadership & Performance / Planning & Development

Interviews with Police Leaders Across the Globe, Volume 4

95


Economic Incentives for Stormwater Control

Pandemic Planning

Edited by

Edited by

Hale W. Thurston

J. Eric Dietz and David R. Black

Planning & Development / Policy

US EPA, Cincinnati, Ohio, USA

Purdue University, West Lafayette, Indiana, USA

Addressing a huge knowledge gap from a policy perspective, this volume focuses on the economic tools available for stormwater runoff control. It addresses the true costs and benefits of stormwater management practices and examines incentives that can be used to encourage their adoption. The book provides case studies demonstrating the application of various incentives, such as tradable allowances and fees with rebate. It also presents the theory behind the different mechanisms used and illustrates successes and potential obstacles to implementation.

This volume describes the processes necessary for the effective preparation, prevention, response, and recovery from a pandemic threat. It guides plan development and provides solutions to common strategic, ethical, and practical challenges. Discussing preparedness across a variety of institutional levels, the authors’ collaboration with national research leaders and community stakeholders has enabled them to assemble the most current information available on pandemic preparedness. The book distills this information into workable strategies to bolster public health, mitigate risk, and protect the population.

Catalog no. K12034, ISBN: 978-1-4398-4560-8 August 2011, 6 x 9, 256 pp. Suggested Price: $104.95 / £66.99

Catalog no. K12692, ISBN: 978-1-4398-5765-6 March 2012, 6-1/8 x 9-1/4, 330 pp. Suggested Price: $79.95 / £49.99

Also available as an eBook

Also available as an eBook

Environmental Decision-Making in Context A Toolbox Chad J. McGuire University of Massachusetts, Dartmouth, USA

96

Reinventing Local and Regional Economies Gerald L. Gordon Fairfax County Economic Development Authority, Vienna, Virginia, USA

ASPA Series in Public Administration and Public Policy

Series: Public Administration and Public Policy

This book provides stakeholders from various backgrounds with the ability to place environmental problems and solutions within a common framework from which decisions can be made. It focuses on considerations from three primary areas of influence on environmental decision-making: science, economics, and values. It presents the questions, issues, and problems that need to be addressed by today’s environmental specialists. The text also includes case studies to illustrate the analytical reasoning required to employ contextually sound environmental decision-making.

A comparative analysis of results from one community to another across a wide range of case studies, this book puts into clear context the observations about what works not only in one locale but in communities with common features facing common issues and getting similar results. Using case studies and realworld examples of successes and failures, Dr. Gordon gives readers the tools to develop a proactive strategy that positions your community for surviving and thriving regardless of external stresses and adverse economic conditions that may be out of your control.

Catalog no. K13998, ISBN: 978-1-4398-8575-8 April 2012, 6-1/8 x 9-1/4, 205 pp. Suggested Price: $69.95 / £44.99

Catalog no. K12070, ISBN: 978-1-4398-4624-7 September 2011, 6-1/8 x 9-1/4, 391 pp. Suggested Price: $72.95 / £46.99

Also available as an eBook

Also available as an eBook

Local Economic Development and the Environment

Remote Sensing of Land Use and Land Cover

Finding Common Ground

Principles and Applications

Susan M. Opp

Edited by

Colorado State Unversity, Fort Collins, USA

Chandra P. Giri

Jeffery L. Osgood, Jr. West Chester University, Pennsylvania, USA

USGS/Earth Resources Observation and Science Center, Sioux Falls, South Dakota, USA

Series: ASPA Series in Public Administration and Public Policy

Series: Remote Sensing Applications

In a clear and practical discussion of local economic development in this strained economic climate, this book provides an array of best practices and strategies for optimizing the difficult balance between economic development and environmental protection. Encompassing myriad locales and presenting daily applications, it connects administrative readers with a larger body of research that will help them avoid legal, technical, and political obstacles. Bridging the gap between policy-making intention and outcome, it includes many action oriented and empowering case studies relevant to today’s most immediate struggles.

This book discusses the fundamentals of land-use and land-cover characterization, mapping, and monitoring using remote sensing technology. After covering the basic concepts and history, it presents state-of-the-art methods and techniques in data acquisition, preprocessing, classification, image interpretation, and accuracy assessment. It also includes examples of land-cover applications at global, continental, and national scales around the world. A synopsis of current knowledge and new frontiers in remote sensing of land use and land cover, this book highlights the need for better land-use and land-cover change information at multiple scales.

Catalog no. K13761, ISBN: 978-1-4398-8008-1 April 2013, 6-1/8 x 9-1/4, 260 pp. Suggested Price: $69.95 / £44.95

Catalog no. 70746, ISBN: 978-1-4200-7074-3 May 2012, 7 x 10, 477 pp.

Also available as an eBook

Also available as an eBook

Suggested Price: $139.95 / £89.00

www.crcpress.com • e-mail: orders@crcpress.com • 1-800-634-7064 • 1-561-994-0555 • +44 (0) 1235 400 524


Policy

Politics, Challenges, and Prospects for Change Laurance R. Geri The Evergreen State College, Olympia, Washington, USA

David E. McNabb Pacific Lutheran University, Tacoma, Washington, USA

Textbook

Mission-Based Policing John P. Crank, Dawn M. Irlbeck, Rebecca K. Murray, and Mark Sundermeier

Series: Public Administration and Public Policy

Series: Advances in Police Theory and Practice

Providing a sweeping analysis of energy policy in the U.S. since 1945, this book reviews important energy policies and the policy process. The first half of the book reviews energy policy history, identifying the policy-making players, the costs, benefits, and economic and political realities of competing policy alternatives. The second half explores specific energy policy strategies, including economic and regulatory options, and the factors that influence energy policy. The authors consider various renewable and nontraditional energy resources and policy agendas in view of scientific, economic, regulatory, production, and environmental constraints.

This volume provides concrete recommendations for the fundamental reorganization of the policing institution. The authors present a comprehensive planning regimen for urban problems that encompasses security, urban reinvestment, and public planning. They introduce an innovative, practical model for problem-oriented policing in high crime areas and outline a specific methodology for police redeployment. Highlighting the importance of hot spot presence, command integrity, and fundamental organizational change, the philosophy’s end goal is long-term reduction in crime statistics through effective crime prevention practices.

Catalog no. K11950, ISBN: 978-1-4398-4189-1 June 2011, 7 x 10, 328 pp. Suggested Price: $83.95 / £52.99

A solutions manual is available upon qualified course adoption

Also available as an eBook

Catalog no. K12291, ISBN: 978-1-4398-5036-7 August 2011, 6-1/8 x 9-1/4, 257 pp., Soft Cover Suggested Price: $93.95 / £59.99 Also available as an eBook

The Four Stages of Highly Effective Crisis Management How to Manage the Media in the Digital Age

Not So Golden After All

Jane Jordan-Meier

Larry N. Gerston

Policy

Energy Policy in the U.S.

The Rise and Fall of California

Jane Jordan & Associates, Green Valley, California, USA

Presenting cutting-edge media communication solutions, this book explains methods for choosing the appropriate language and media outlet to properly convey a message during and after a crisis. Unveiling the secrets of how to manage the media in a crisis, it examines how rapidly evolving social media and Web 2.0 technologies have changed the crisis management landscape. Illustrating the four distinct stages of media reporting during a crisis, the text includes a wealth of helpful tools, including guidelines, checklists, and case studies that illustrate best practices.

San Jose State University, California, USA

An instructor’s manual is available upon qualified course adoption

Illustrating each step of the breakdown that led to its current state of dysfunction, Not So Golden After All: The Rise and Fall of California provides insight into a system gone amuck. It addresses complicated topics in an engaging manner to supply an understanding of how to make policies that balance expectations with outcomes. Key political themes covered include disconnected institutions, perpetually unbalanced budgets, immigration, interest group influence, and dysfunctional institutions. Larry Gerston leaves no stone unturned in his discussion of California’s economy, position on the Pacific Rim, cultural diversity, land and water issues, and its relationship with the federal government.

Catalog no. K12481, ISBN: 978-1-4398-5373-3 March 2011, 6-1/8 x 9-1/4, 320 pp. Suggested Price: $62.95 / £40.99

Catalog no. K13763, ISBN: 978-1-4398-8012-8 March 2012, 6 x 9, 342 pp. Suggested Price: $59.95 / £38.99

Also available as an eBook

Also available as an eBook

Los Angeles Police Department Meltdown The Fall of the Professional-Reform Model of Policing

Racial Profiling

James Lasley

They Stopped Me Because I’m ------------.

California State University, Fullerton, USA

Michael Birzer

Series: Advances in Police Theory and Practice

Wichita State University, Kansas, USA

The LAPD suffered a devastating fall from grace following the 1991 police officer beating of Rodney King and the Los Angeles riots stemming from the officers’ acquittal in 1992. This book reveals a special inside study performed under the authority of LAPD Chief of Police Daryl Gates to investigate why the department had begun to disintegrate and how it could be salvaged. The findings presented are based on first-hand written accounts of LAPD officer informants. Lost for some 20 years under mysterious circumstances, these officer informant materials were recently retrieved and made available for analysis.

Using primary empirical studies and extensive, in-depth interviews, this book draws on nearly two years of field research into how minorities experience racial profiling by police authorities. Citing cases involving over 100 racial and ethnic minority citizens, it places into context the experience of racial profiling by examining each individual case and employing a rigorous qualitative phenomenological method to determine their associated meaning. Suitable as a textbook or professional reference, this book distinguishes myth from data to discover the truth underlying the practice of racial profiling.

Catalog no. K14343, ISBN: 978-1-4398-9917-5 August 2012, 6-1/8 x 9-1/4, 294 pp. Suggested Price: $79.95 / £49.99

Catalog no. K13325, ISBN: 978-1-4398-7225-3 November 2012, 6-1/8 x 9-1/4, 241 pp. Suggested Price: $89.95 / £57.99

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Also available as an eBook

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97


Risk Assessment for Water Infrastructure Safety and Security

Textbook

Anna Doro-on

E. Arthur Robinson, Jr. and Daniel H. Ullman

Policy / Social Science

RAMCO Companies, Inc., Ventura, California, USA

George Washington University, Washington, D.C., USA

The water supply system remains largely unprotected from terrorist threat. This volume provides a unique quantitative risk assessment methodology for protection against terrorist contamination, vandalism, and other threats to water supply systems. It includes processes for security and safe facility operations; an integrated model to the risk assessment of surface water, dams, wells, wastewater treatment facilities, reservoirs, and aqueducts of large urban regions; and a discussion on intelligence analysis incorporating risk assessment for terrorism prevention. It also discusses legal and regulatory requirements related to the groundwater and water supply protection policy against terrorism.

With record voter turnouts for the 2008 presidential election, interest in the U.S. electoral system and voting has never been higher. This textbook is based on a popular mathematics and politics course that the authors have taught at George Washington University. It explores the mathematics of politics, showing how mathematical reasoning is connected to the pressing issues of politics. Focusing on voting, apportionment, conflict, and the Electoral College, each part of the text examines a type of decision problem and a way to solve it.

Catalog no. K12466, ISBN: 978-1-4398-5341-2 August 2011, 6-1/8 x 9-1/4, 431 pp. Suggested Price: $119.95 / £76.99

Catalog no. K11044, ISBN: 978-1-4398-1983-8 December 2010, 6-1/8 x 9-1/4, 477 pp. Suggested Price: $54.95 / £34.99

Also available as an eBook

Also available as an eBook

Strategic Finance for Criminal Justice Organizations

Networks in Society

Daniel Adrian Doss

Edited by

Figure slides are available upon qualified course adoption

Links and Language

The University of West Alabama, Livingston, USA

Robert Stocker

William H. Sumrall III

University of New South Wales at ADFA, Canberra, Australia

Belhaven University, Memphis, Tennessee, USA

98

A Mathematical Look at Politics

Terry Bossomaier

Don W. Jones

Charles Sturt University, Australia

Arkansas State University, Jonesboro, USA

This volume explores capital budgeting techniques from a quantitative perspective that targets the strategic future of revenues within the criminal justice and law enforcement sectors. The book discusses human decision making, impediments to rendering objective decisions, and methods for improving decision objectivity. It reviews the concept of discounting and decision rules for net present value, and explains how to make an internal rate of return financial decision. It also provides the mathematical formula for the profitability ratio/index method and examines how to use it to make financial decisions.

This book covers technical fundamentals, complexity and social networks, and communication and language. It raises readers’ interest in social networks, the importance of language in the emergence and maintenance of networks, the integral patterns of interconnectivity, and the means to measure and model social structure. It presents a broad range of ideas from several fields of research endeavor. It also explores social networks and their integration with communication and language, thereby providing a discussion of relevant theory, modeling, metrics, and application to business, natural resource management, and technology.

Catalog no. K14135, ISBN: 978-1-4398-9223-7 April 2012, 6-1/8 x 9-1/4, 292 pp., Soft Cover Suggested Price: $99.95 / £63.99

Catalog no. N10678, ISBN: 978-981-4316-28-6 February 2013, 6 x 9, 400 pp. Suggested Price: $99.95 / £63.99

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Also available as an eBook

Climate Management Issues

Social Work and Child Services

Economics, Sociology, and Politics

Edited by

Julie K. Gines

Sharon Duca Palmer

U.S. Department of the Interior, Bureau of Land Management, Utah, USA

ACLD Kramer Learning Center, Bay Shore, New York, USA

Proposing a truly comprehensive solution to deal with climate change in both the short and long term, this book addresses crucial issues related to climate change management. It closely analyzes the complex cause-and-effect relationships that impact the environment worldwide at the local, national, and international levels. The text focuses on the multifaceted aspects of climate change, including international cooperation, journalistic balance, psychology, national security, agriculture, healthcare, and climate modeling. It also looks at advances in research and technology.

Bringing together the results of studies of child services from diverse countries and cultures, this book covers a broad array of topical issues and social work interventions. It examines adolescent emotional health, children of substance abusers, childhood depression and teenage suicide, children’s weight and physical activity, and language development in autistic children. Chapters include a survey of the number of children living with substance-abusing parents in the UK, a study which helped identify several ways in which schools address adolescent emotional health issues, and a review of a program that supports parents of young people with suicidal behavior.

Catalog no. K12812, ISBN: 978-1-4398-6106-6 December 2011, 6-1/8 x 9-1/4, 470 pp. Suggested Price: $104.95 / £66.99

Catalog no. N10656, ISBN: 978-1-926692-84-5 April 2011, 6-1/8 x 9-1/4, 342 pp. Suggested Price: $99.95 / £63.99

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Social Work in Public Health and Hospitals

Edited by

Edited by

Sharon Duca Palmer

Sharon Duca Palmer

ACLD Kramer Learning Center, Bay Shore, New York, USA

ACLD Kramer Learning Center, Bay Shore, New York, USA

This book explores a variety of physical, mental, and lifestyle challenges faced by community populations. Some of the topics discussed include homelessness, smoking trends among certain populations, mental health issues among different age and gender groups, substance abuse, and domestic violence. It also examines community health promotion, nutrition intervention, contraception, and more.

Social Work in Public Health and Hospitals explores a variety of issues related to social work in hospital settings as well as the public policy concerns that guide them. Topics discussed include hospital stays for the elderly, identifying postnatal depression during well-child visits, breast-feeding and awareness of health recommendations, maternal health services in Nigeria, children living with parents with HIV and AIDS, patients’ rights in hospitals, harm reduction in hospitals, and more. The book also looks at public health services at rural and community clinics, at university hospitals, and at doctors’ offices.

Catalog no. N10658, ISBN: 978-1-926692-86-9 April 2011, 6-1/8 x 9-1/4, 350 pp. Suggested Price: $99.95 / £63.99 Also available as an eBook

Catalog no. N10657, ISBN: 978-1-926692-85-2 April 2011, 6-1/8 x 9-1/4, 348 pp. Suggested Price: $99.95 / £63.99 Also available as an eBook

Social Work and Geriatric Services

The Art and Practice of Court Administration

Edited by

Alexander B. Aikman

Sharon Duca Palmer

Redding, California, USA

ACLD Kramer Learning Center, Bay Shore, New York, USA

Series: Public Administration and Public Policy

Social Work and Geriatric Services examines many facets concerning the care of the elderly. Topics discussed include chronic disease prevalence, conducting research with older people, cognitive functioning and social integration, exercise for the elderly, suicide and depression in the elderly, smoking cessation for elderly clients, health screening, and more.

The Art and Practice of Court Administration offers ways to determine and manage a court’s base budget needs. It offers practical hints for handling daily administrative challenges and presents a fresh perspective on the role of court administrators and how administration supports the institution’s role in securing litigation-based justice. The book also introduces the Hierarchy of Court Administration, which provides a structure and a basis for setting priorities that should advance the field and help administrators cope with demands.

Catalog no. N10659, ISBN: 978-1-926692-87-6 April 2011, 6-1/8 x 9-1/4, 342 pp. Suggested Price: $99.95 / £63.99 Also available as an eBook

Catalog no. AU7221, ISBN: 978-0-8493-7221-6 December 2006, 6-1/8 x 9-1/4, 488 pp. Suggested Price: $109.95 / £69.99 Also available as an eBook

Debating Public Administration Management Challenges, Choices, and Opportunities Edited by

Social Work in Mental Health and Substance Abuse

Robert F. Durant American University, Washington, DC, USA

Jennifer R.S. Durant

Edited by

ASPA Series in Public Administration and Public Policy

Sharon Duca Palmer This book examines many of the predominant issues in the field of social work in mental health and substance abuse today. Topics discussed include incarceration of drug abusers, methadone treatment for heroin users, and substance abuse among sex workers. It also examines how parental smoking affects children’s attitudes, binge drinking, and the correlation between depression and sociodemographic factors. The book also explores help for homeless drug abusers.

Informed by a “5 R” framework (reconceptualizing purpose, redefining rationality, recapitalizing human assets, reengaging resources, and revitalizing democratic constitutionalism), this book bridges the gap between theory and practice. In this collection of articles revised for book format, the Durants expertly draw out themes, issues, problems, and prospects in their preface and section introductions. Bulleted lessons and practical take-aways are also added for the busy practitioner and researcher. This book is a “one stop shop” for crossdisciplinary, cross-sectoral, and cross-professional exchanges on contemporary challenges, choices, and opportunities facing public administrators today.

Catalog no. N10660, ISBN: 978-1-926692-88-3 April 2011, 6-1/8 x 9-1/4, 316 pp. Suggested Price: $99.95 / £63.99

Catalog no. K14434, ISBN: 978-1-4665-0236-9 November 2012, 6-1/8 x 9-1/4, 367 pp. Suggested Price: $69.95 / £44.99

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Also available as an eBook

ACLD Kramer Learning Center, Bay Shore, New York, USA

For more information and a complete list of titles, visit us at www.crcpress.com

General References

Social Work and Community Practice

99


Encyclopedia of Public Administration and Public Policy Second Edition (Print Version) Edited by

Evan M. Berman

General References

From the Nuremberg trials and the Civil Service Reform Act of 1978 to recent budget reconciliation bills, this expansive text provides detailed coverage of watershed policies and decisions from the perspectives of privatization, biomedical ethics, education, and diversity. Also available in an easily accessible and continually updated web version, the second edition features a wide range of new topics, including military administration, government procurement, social theory, and justice administration in developed democracies. It also addresses current issues such as the creation of the Department of Homeland Security and covers public administration in the Middle East, Africa, Southeast Asia, the Pacific, and Latin America. Catalog no. AU5275, ISBN: 978-1-4200-5275-6 December 2007, 8-1/2 x 11, 2480 pp. Suggested Price: $1499.00 / £955.00

What Is It and Where Are We Going? Amos N. Guiora The University of Utah, Salt Lake City, USA

With the ten-year anniversary of 9/11 behind us, one critical question persists. Have policies enacted to protect us from terrorist attacks made us safer, or have they merely mollified the concerned public with a false sense of security? This volume combines professional experiences, personal reflections, and academic scholarship to provide a realistic assessment of current policy effectiveness. It suggests ways to prioritize limited resources and offers insight into what should be the predominant considerations. It also examines terror financing, provides a cost-benefit analysis of homeland security, and discusses international cooperation/intelligence sharing. Catalog no. K11730, ISBN: 978-1-4398-3818-1 August 2011, 6-1/8 x 9-1/4, 199 pp. Suggested Price: $83.95 / £52.99 Also available as an eBook

Also available as an eBook

Textbook

Labor Relations in the Public Sector

Textbook

Ethics for the Public Service Professional Aric W. Dutelle, M. F. S. University of Wisconsin-Platteville, USA

100

Homeland Security

Examining the history of ethics, codes, and legislation relating to public service, this volume provides coverage of recent police and public service controversies and discusses important new mechanisms of accountability. It incorporates news stories throughout the text and includes a list of websites to facilitate further research. Each chapter begins with learning objectives and key terms and includes current event examples that demonstrate actual scenarios involving the issues discussed within the chapter. Review questions at the end of each chapter test comprehension. A solutions manual and figure slides are available upon qualifying course adoption

Catalog no. K11183, ISBN: 978-1-4398-2490-0 March 2011, 6-1/8 x 9-1/4, 229 pp. Suggested Price: $83.95 / £52.99

Fourth Edition Richard C. Kearney North Carolina State University, Raleigh, USA Series: Public Administration and Public Policy

Reflecting globalization and trends that are reshaping the role of labor unions, the fourth edition of this bestselling textbook has been completely updated. Maintaining its accessible format, the text continues to recognize the key role played by unions in the federal government as well as state and local jurisdictions unions. It considers recent trends and features several new case studies that provide readers with experiential learning opportunities across a range of contemporary situations. This edition places greater emphasis on interest-based negotiations during bargaining processes and throughout the administration of contracts. Catalog no. AU6314, ISBN: 978-1-4200-6314-1 November 2008, 6-1/8 x 9-1/4, 408 pp. Suggested Price: $91.95 / £58.99 Also available as an eBook

Also available as an eBook

Globalism and Comparative Public Administration

Logics of Legitimacy Three Traditions of Public Administration Praxis

Jamil Jreisat

Margaret Stout

University of South Florida, Tampa, USA

West Virginia University, Morgantown, USA

Series: Public Administration and Public Policy

Series: Public Administration and Public Policy

Exploring the development and contributions of the comparative public administration perspective, this book explains how the comparative approach is essential for developing authentic generalizations of management that are applicable beyond national boundaries. It builds upon the 2002 edition, with two new chapters and rewrites of others. The text illustrates how the approach helps to define what works and what doesn’t, and includes a section on global ethics. It discusses classic models of comparative public administration, as well as newer forms, and offers examples of both useful and non-useful administrative practices.

Public administration is considered to be a field of practice. Yet, as an academic discipline it relies on a vast history of literature. Students preparing to embark on their careers must identify theoretical relationships and understand how they link to practice. This book offers a framework to help them decipher key approaches. The framework is presented in three main conceptual components with prescriptions for practice: Constitutional (the bureaucrat), Discretionary (the entrepreneur), and Collaborative/Direct Democratic (the steward). The textbook includes a course outline for instructors, lecture slides on CD, and question and answer sets for students.

Catalog no. K12534, ISBN: 978-1-4398-5458-7 August 2011, 6-1/8 x 9-1/4, 237 pp. Suggested Price: $72.95 / £46.99

An instructor’s manual is available upon qualifying course adoption

Also available as an eBook

Catalog no. K14845, ISBN: 978-1-4665-1161-3 July 2012, 6-1/8 x 9-1/4, 325 pp. Suggested Price: $79.95 / £49.99

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Police Reform in China

The Practice of Government Public Relations Edited by

Kam C. Wong Series: Advances in Police Theory and Practice

Series: ASPA Series in Public Administration and Public Policy

Sweeping changes have altered the cultural landscape of China. This volume provides an insightful glimpse of policing in the midst of such change. Beginning with a historical account of police reform in the region since 2000, it discusses the difficulties encountered in trying to understand Chinese policing. Demonstrating how old ideologies are increasingly in conflict with the values and lifestyles of a new mentality, the book discusses steps that can be taken to improve professionalism. The final chapters highlight the importance of understanding the Chinese people, culture, values, and interests in order to truly effectuate successful police reform.

Providing a fundamental understanding of the tools available to address the changing context of government communications, this book unveils novel ways to integrate cutting-edge technologies to craft and maintain a positive public image. Examining the regulations that influence public information, the book addresses key topics and provides an up-to-date overview of best practices. It examines the specifics of government public relations and includes a CD-ROM with PowerPoint® slides, checklists, and additional resources.

Catalog no. K11036, ISBN: 978-1-4398-1969-2 October 2011, 7 x 10, 413 pp. Suggested Price: $139.95 / £89.00

Catalog no. K11561, ISBN: 978-1-4398-3465-7 August 2011, 6-1/8 x 9-1/4, 271 pp. Suggested Price: $62.95 / £40.99 Also available as an eBook

Also available as an eBook

The Politics-Administration Dichotomy Toward a Constitutional Perspective, Second Edition Patrick Overeem

Public Administration and Law Third Edition David H. Rosenbloom, Rosemary O’Leary, and Joshua Chanin

Series: Public Administration and Public Policy

Series: Public Administration and Public Policy

This book is about the so-called politics-administration dichotomy, the idea that politics and public administration should be separated in our theories and practices of government. While public administration academics typically reject it as an outdated and even dangerous idea, it re-emerges implicitly in their analyses. This book tells the story of how this has happened and suggests a way to get out of the quandary. It analyzes the dichotomy position in terms of concept, purpose, and relevance.

Since the first edition of this volume was published, it has retained its unique status of being the only book in the field of public administration that analyzes how constitutional law regulates and informs the way administrators interact with each other and the public. Examining First, Fourth, Fifth, Eighth, and Fourteenth Amendment rights as they pertain to these encounters, it explains how public administrators must do their jobs and how administrative systems must operate in order to comply with constitutional law.

Catalog no. K14257, ISBN: 978-1-4398-9589-4 April 2012, 6-1/8 x 9-1/4, 242 pp. Suggested Price: $69.95 / £44.99

Catalog no. K10221, ISBN: 978-1-4398-0398-1 June 2010, 6-1/8 x 9-1/4, 353 pp. Suggested Price: $87.95 / £56.99

Also available as an eBook

Also available as an eBook

Practical Human Resources for Public Managers

Public Administration in East Asia

A Case Study Approach Nicolas A. Valcik and Teodoro J. Benavides University of Texas at Dallas, USA

General References

Mordecai Lee, Grant Neeley, and Kendra Stewart

Xavier University, Cincinnati, Ohio, USA

Mainland China, Japan, South Korea, Taiwan Edited by

Evan M. Berman

ASPA Series in Public Administration and Public Policy

National Chengchi University, Taipei, Taiwan

This book supplements human resources theory with instructional case studies based on actual events. The authors introduce key human resource issues with clear, concise language and provide techniques to address these issues. The case studies cover key human resource issues including legal and liability issues, recruiting and hiring, employee performance, reward and discipline issues, retention, termination, workplace violence, mentorship, motivation, and managing through transitions. The book is structured to encourage group discussions and problem-solving opportunities in the classroom and function as a reference and training tool for managers and human resource professionals working in the public sector.

Written by leading experts, this book examines the inner workings of governments in East Asia, in particular its public administration and related public policy processes. It focuses on the apparatus of government—the agencies, their values, context, and policies within which they operate. Organized in parallel sections, the book covers the history, public policy processes, organization, HRM, ethics, corruption, intergovernmental relations, performance management, and e-government. The book includes essential knowledge and facts, discussions of emerging issues, and useful resources for further reading.

Catalog no. K11926, ISBN: 978-1-4398-4143-3 August 2011, 6-1/8 x 9-1/4, 219 pp. Suggested Price: $62.95 / £40.99

Catalog no. AU5190, ISBN: 978-1-4200-5190-2 May 2010, 7 x 10, 692 pp. Suggested Price: $167.95 / £107.00

Also available as an eBook

Also available as an eBook

Series: Public Administration and Public Policy

Figure slides are available upon qualified course adoption

For more information and a complete list of titles, visit us at www.crcpress.com

101


Public Administration in Post-Communist Countries Former Soviet Union, Central and Eastern Europe, and Mongolia Edited by

Saltanat Liebert, Stephen E. Condrey, and Dmitry Goncharov Series: Public Administration and Public Policy

General References

In this work, expert contributors provide an overview and analysis of public administration in select post-communist countries, including Russia, Georgia, Czech Republic, Romania, and Mongolia. Because these countries were largely closed off to the world, there has yet to be a comprehensive study on their administrative systems. The book includes coverage of public management and administration, political and economic reforms, civil society, human resource management, financial and budgetary management, accountability and corruption, as well as prospects for future development. Catalog no. K12835, ISBN: 978-1-4398-6137-0 February 2013, 7 x 10, 376 pp. Suggested Price: $89.95 / £57.99 Also available as an eBook

The Future of Policing A Practical Guide for Police Managers and Leaders Joseph A. Schafer, Michael E. Buerger, Richard W. Myers, Carl J. Jensen, III, and Bernard H. Levin Series: Modern Police Administration

102

With a focus on small to mid-sized organizations, this text provides practical guidance to police managers responding to emerging community movements. The text offers a unique juxtaposition of real-life examples, current trends, and management implications. The book discusses the present state of the professional literature, projected outlooks, and situations faced by agency executives and leaders. It offers methods that managers can employ to explore the future and prepare their agencies for upcoming opportunities. Catalog no. K11722, ISBN: 978-1-4398-3795-5 August 2011, 6-1/8 x 9-1/4, 432 pp., Soft Cover Suggested Price: $83.95 / £52.99 Also available as an eBook

Trends in Corrections Interviews with Corrections Leaders Around the World Edited by

Jennie K. Singer, Dilip K. Das, and Eileen Ahlin Series: Interviews with Global Leaders in Policing, Courts, and Prisons

Presenting interviews with corrections officials and leaders, this volume discusses the personal views and thoughts of those in the trenches. Well-respected scholars from each country offer unique vantage points on international corrections practices. The interviews cover career satisfaction, changes experienced on the job, personal correctional philosophy, problems and successes, theory and practice, and transnational relations. The book provides essential information for corrections leaders, scholars, judges, and lawmakers with a view towards improving the effectiveness of correctional institutions worldwide. Catalog no. K11613, ISBN: 978-1-4398-3578-4 October 2012, 6-1/8 x 9-1/4, 285 pp. Suggested Price: $99.95 / £63.99 Also available as an eBook

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12 Pillars of Project Excellence: A Lean Approach to Improving Project Results.................................38 12 Principles of Manufacturing Excellence: A Leader’s Guide to Achieving and Sustaining Excellence................59

Building Network Capabilities in Turbulent Competitive Environments: Practices of Global Firms from Korea and Japan......................................................................83 Building Quality Management Systems: Selecting the Right Methods and Tools............................................68 Business Analysis for Business Intelligence........................................30

Critical Infrastructure: Homeland Security and Emergency Preparedness, Third Edition....................................88 Cross-Cultural Design for IT Products and Services..........................48 Cross-Functional Productivity Improvement....................................66 Cultural Competence for Public Managers: Managing Diversity in Today’ s World..............................................93

20 Keys to Workplace Improvement................................................55

Business Analysis Terms: A Working Glossary...................................31

21st Century Security and CPTED: Designing for Critical Infrastructure Protection and Crime Prevention, Second Edition................................................................................40

Business of Criminal Justice: A Guide for Theory and Practice............94

Cultural Factors in Systems Design: Decision Making and Action.......................................................................................13

Business Process Modeling, Simulation and Design, Second Edition................................................................................74

Cultural Property Security: Protecting Museums, Historic Sites, Archives, and Libraries...............................................41

5 Pillars of the Visual Workplace.......................................................66 50 Policies and Plans for Outpatient Services...................................18 5S for Healthcare.............................................................................18 5S for Operators: 5 Pillars of the Visual Workplace...........................67 5S for the Office: Organizing the Workplace to Eliminate Waste...............................................................................67 5S Pocket Guide..............................................................................67 5S System Kit: Workplace Organization and Standardization........................................................................67 7 Kata: Toyota Kata, TWI, and Lean Training....................................59

A

Business, Marketing, and Management Principles for IT and Engineering............................................................................4 Business-Driven IT-Wide Agile (Scrum) and Kanban (Lean) Implementation: An Action Guide for Business and IT Leaders..............................................................31

C Cargo Crime: Security and Theft Prevention....................................83 Case Management Workbook: Defining the Role of Physicians, Nurses and Case Managers........................................12 Case Studies in Disaster Response and Emergency Management.....95 Cataloging and Indexing: Challenges and Solutions........................23

A3 Problem Solving for Healthcare: A Practical Method for Eliminating Waste........................................18 A3 Workbook: Unlock Your Problem-Solving Mind..........................60 Achieving Lean Changeover: Putting SMED to Work.......................67 Active Shooter Events and Response................................................40 Actuarial Models: The Mathematics of Insurance.............................24 Advanced Counterparty Risk Modeling, Valuation and Hedging....................................................................24 Advanced Risk Analysis in Engineering Enterprise Systems...............77 Advances in Human Aspects of Healthcare......................................77 Advances in the Human Side of Service Engineering........................72 Agents, Games, and Evolution: Strategies at Work and Play.............24 Amoeba Management: The Dynamic Management System for Rapid Market Response..............................................................56 An Introduction to Exotic Option Pricing.........................................26 An Introduction to Survival Analysis Using Stata, Third Edition....................................................................................27 Analysis of Queues: Methods and Applications................................73

Catastrophic Impact and Loss: The Capstone of Impact Assessment.87 CBAP® Exam: Practice Test and Study Guide, Second Edition................................................................................31 Cellular Manufacturing: One-Piece Flow for Workteams..................68 Challenges in City Management: A Case Study Approach...............93 Change or Die - The Business Process Improvement Manual............31 Chief Information Security Officer: Roles and Responsibilities................................................................40 CISO’s Guide to Penetration Testing: A Framework to Plan, Manage, and Maximize Benefits.........................................40 Climate Management Issues: Economics, Sociology, and Politics......................................................................................98 Closing the Communication Gap....................................................36 Community Disaster Recovery and Resiliency: Exploring Global Opportunities and Challenges..............................87 Comparative Emergency Management: Examining Global and Regional Responses to Disasters...................41 Complete Guide for CPP Examination Preparation..........................41

Analysis of Time Series: An Introduction, Sixth Edition.....................24

Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes........................................................................52

Andy & Me, Second Edition: Crisis & Transformation on the Lean Journey........................................................................52

Complete Project Management Office Handbook, Second Edition................................................................................38

Antipatterns: Managing Software Organizations and People, Second Edition.............................................................30

Composite Materials and Processing...............................................72

Applied Concept Mapping: Capturing, Analyzing, and Organizing Knowledge.............................................................21 Applied Operational Research with SAS...........................................74 Applied Reliability, Third Edition......................................................78 Architecture of Software and Systems..............................................30

Composites Manufacturing: Materials, Product, and Process Engineering..................................................................72 Comprehensive Handbook of School Safety....................................41 Computational Business Analytics......................................................4 Computational Methods in Finance.................................................24

Art and Practice of Court Administration.........................................99

Concise Guide to Workplace Safety and Health: What You Need to Know, When You Need It...................................48

Art of Agile Practice: A Composite Approach for Projects and Organizations................................................................3

Concise Introduction to Business Research Methods: Concepts and Tools using SPSS.......................................................25

Art of Systems Architecting, Third Edition........................................38

Consider A Spherical Patent: IP and Patenting in High-Tech Business............................................................................4

Asset Management Excellence: Optimizing Equipment Life-Cycle Decisions, Second Edition................................................78 Asset Protection through Security Awareness...................................40

Contracts for Engineers: Intellectual Property, Standards, and Ethics........................................................................5

Automatic Monitoring, Fault Diagnostics, and Maintenance: Using Meta-Heuristic Optimization............................78

Controller as Lean Leader: A Novel on Changing Behavior with a Lean Cost Management System............................................60

Autonomous Maintenance for Operators.........................................67

Coordinate Measuring Machines and Systems, Second Edition................................................................................76

Autonomous Maintenance in Seven Steps: Implementing TPM on the Shop Floor.............................................68 Aviation and Airport Security: Terrorism and Safety Concerns, Second Edition..............................................40

Copulas: Theory and Applications...................................................25 Corporate Security in the Asia-Pacific Region: Crisis, Crime, Fraud, and Misconduct..............................................41 COSMIC Function Points: Theory and Advanced Practices...............31

B Basics of Benchmarking, Second Edition..........................................53 Basics of FMEA, 2nd Edition.............................................................64 Basics of Line Balancing and JIT Kitting............................................68 Basics of Process Mapping, 2nd Edition...........................................21 Basics of Project Evaluation and Lessons Learned.............................64 Basics of Self-Balancing Processes: True Lean Continuous Flow.............................................................68 Bayesian Methods in Insurance and Actuarial Science......................24 Behavioral Health Response to Disasters..........................................87 Best Practices for Education Professionals.........................................92 Beyond Knowledge Management: What Every Leader Should Know.......................................................4 Biopharmaceutical Supply Chains: Distribution, Regulatory, Systems and Structural Changes Ahead........................83

Cost-Based, Charge-Based, and Contractual Payment Systems.........................................................12

Customer and Business Analytics: Applied Data Mining for Business Decision Making Using R................................................5 Cyber Security Essentials..................................................................42 Cybercrime, Cyberconflict & Cyberpower.......................................95 Cybersecurity for Industrial Control Systems: SCADA, DCS, PLC, HMI, and SIS.....................................................42 Cybersecurity: Public Sector Threats and Responses........................95

D Data Management Using Stata: A Practical Handbook.....................25 Data Mining Mobile Devices.............................................................5 Debating Public Administration: Management Challenges, Choices, and Opportunities...........................................................................99 Decision-Making for a Sustainable Environment: A Systemic Approach.......................................................................92 Definitive Guide to Emergency Department Operational Improvement: Employing Lean Principles with Current ED Best Practices to Create the “No Wait” Department...................17 Design and Management of RFID-enabled Enterprises.......................3 Design for Six Sigma in Product and Service Development: Applications and Case Studies.........................................................72 Design of Enterprise Systems: Theory, Architecture, and Methods..................................................31 Designing Training and Instructional Programs for Older Adults...............................................................................22 Determining Project Requirements, Second Edition: Mastering the BABOK® and the CBAP® Exam...................................32 Developing a Poly-Chronic Care Network: An Engineered, Community-Wide Approach to Disease Management.....................16 Disaster and Recovery Planning: A Guide for Facility Managers, Fifth Edition.....................................42 Disaster Management and Preparedness.........................................88 Disaster Management Handbook....................................................88 Disaster Recovery............................................................................88 Disaster Victim Identification: Experience and Practice.....................88 Disasters 2.0: The Application of Social Media Systems for Modern Emergency Management.............................................88 Discrimination Law Issues for the Safety Professional.......................22 DOE Simplified: Practical Tools for Effective Experimentation, Second Edition.....................................................69 Driving Strategy to Execution Using Lean Six Sigma: A Framework for Creating High Performance Organizations..............5 Dynamic Progress Method: Using Advanced Simulation to Improve Project Planning and Management...............................38

E Eco-Cities: A Planning Guide...........................................................95 Economic Incentives for Stormwater Control...................................96 Economic Time Series: Modeling and Seasonality............................25 Education for a Digital World: Present Realities and Future Possibilities....................................................................93 Effective Methods for Software and Systems Integration..................32 Effective Project Management Through Applied Cost and Schedule Control......................................................................32 Electronic Health Record: A Systems Analysis of the Medications Domain.............................................................13 Electrospinning of Nanofibers in Textiles..........................................73

Course on Statistics for Finance.......................................................25

Emergency Management: The American Experience 1900-2010, Second Edition.............................................................89

Creating a Lean and Green Business System: Techniques for Improving Profits and Sustainability.........................68

Emergency Planning Guide for Utilities, Second Edition...................89

Creating a Lean Culture: Tools to Sustain Lean Conversions, Second Edition...................................................62 Creating a Lean R&D System: Lean Principles and Approaches for Pharmaceutical and Research-Based Organizations.64 Creating Mixed Model Value Streams: Practical Lean Techniques for Building to Demand, Second Edition...............................................56 Critical Incident Management: A Complete Response Guide, Second Edition..................................87 Critical Infrastructure System Security and Resiliency.......................41 Critical Infrastructure: Homeland Security and Emergency Preparedness, Second Edition..........................................................87

Title Index

10 Essentials for High Performance Quality in the 21st Century..........................................................................48

Encyclopedia of Information Assurance - 4 Volume Set (Print Version)..................................................................................42 Encyclopedia of Library and Information Sciences, Third Edition (Print Version).............................................................23 Encyclopedia of Public Administration and Public Policy, Second Edition (Print Version)..................................100 Encyclopedia of Supply Chain Management - Two Volume Set............................................................................83 Energy Policy in the U.S.: Politics, Challenges, and Prospects for Change................................................................97 Engineering for Sustainability..........................................................83 Engineering Optimization: A Modern Approach..............................78

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Engineering Systems Integration: Theory, Metrics, and Methods.....................................................................................3 Enterprise 2.0: Social Networking Tools to Transform Your Organization.............................................................................5 Enterprise Dynamics Sourcebook.......................................................3 Environmental Decision-Making in Context: A Toolbox...................96 Environmental Management System ISO 14001: 2004: Handbook of Transition with CD-ROM............................................92 Equipment Management in the Post-Maintenance Era: A New Alternative to Total Productive Maintenance (TPM).........................69 ERP: Tools, Techniques, and Applications for Integrating the Supply Chain, Second Edition.....................................................................84 Essential Statistical Concepts for the Quality Professional.................78 Essentials of Engineering Leadership and Innovation.......................32 Essentials for the Improvement of Healthcare Using Lean & Six Sigma..................................................................18 Essentials of Logistics and Management, Third Edition....................84 Ethics and Project Management......................................................32 Ethics for the Public Service Professional........................................100 Ethics in IT Outsourcing.....................................................................5

Title Index

Exchange: A Bold and Proven Approach to Resolving Workplace Conflict...........................................................22 Expanded and Annotated My Life and Work: Henry Ford’s Universal Code for World-Class Success..........................................................60

F

Guide to IT Contracting: Checklists, Tools, and Techniques...............6

H Handbook of Human Factors and Ergonomics in Health Care and Patient Safety, Second Edition...............................79 Handbook of Medical Tourism Program Development: Developing Globally Integrated Health Systems.................................................13 Handbook of SCADA/Control Systems Security...............................89 Handbook of Solvency for Actuaries and Risk Managers: Theory and Practice.........................................................................26 Handbook of Surveillance Technologies, Third Edition.....................43 Handling the Medical Claim: An 8-Step Guide on “How To” Correct and Resolve Claim Issues....................................13 Hazardous Material (HAZMAT) Life Cycle Management: Corporate, Community, and Organizational Planning and Preparedness............................................................................84 Health Care Will Not Reform Itself: A User’s Guide to Refocusing and Reforming American Health Care............................11

Information Security Architecture: An Integrated Approach to Security in the Organization, Second Edition...............................43 Information Security Governance Simplified: From the Boardroom to the Keyboard.............................................44 Information Security Management Handbook, 2012 CD-ROM................................................................................44 Information Security Management Handbook, Sixth Edition, Volume 6...................................................................44 Information Security Policies and Procedures: A Practitioner’s Reference, Second Edition.......................................44 Information Security Risk Analysis, Third Edition..............................44 Infrastructure Health in Civil Engineering: Theory and Components.................................................................79 Integral Logistics Management: Operations and Supply Chain Management Within and Across Companies, Fourth Edition...........84 Intelligent Manufacturing: Reviving U.S. Manufacturing Including Lessons Learned from Delphi Packard Electric and General Motors....57 Intelligent Network Video: Understanding Modern Video Surveillance Systems..............................................................45 Internet Retail Operations: Integrating Theory and Practice for Managers......................................................................84

Healthcare at a Turning Point: A Roadmap for Change....................11

Internet Searches for Vetting, Investigations, and Open-Source Intelligence.........................................................45

Healthcare Beyond Reform: Doing It Right for Half the Cost..............12

Introduction to Credit Risk Modeling, Second Edition.....................26

Healthcare Delivery in the U.S.A.: An Introduction, Second Edition......................................................13

Introduction to Emergency Management........................................89 Introduction to Financial Models for Management and Planning...................................................................................11

Facilities Design, Third Edition.........................................................75

Healthcare Financial Management & Budgeting Toolkit, Second Edition................................................................................15

Factory of One: Applying Lean Principles to Banish Waste and Improve Your Personal Performance.........................................66

Healthcare Hazard Control and Safety Management, Second Edition................................................................................16

Introduction to Spatial Econometrics...............................................26

Healthcare Informatics: Improving Efficiency and Productivity..............................................13

Introduction to Supply Chain Management Technologies, Second Edition................................................................................85

Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements........................................18

Introduction to Surveillance Studies.................................................45

Homeland Security: What Is It and Where Are We Going?.............100

Investigations in the Workplace, Second Edition..............................45

Hoshin Kanri for the Lean Enterprise: Developing Competitive Capabilities and Managing Profit..............56

IT Best Practices: Management, Teams, Quality, Performance, and Projects...............................................................33

Hospital Reimbursement: Concepts and Principles..........................14

IT Release Management: A Hands-on Guide....................................33

Hospitality Security: Managing Security in Today’s Hotel, Lodging, Entertainment, and Tourism Environment.......................................43

It’s About Time: The Competitive Advantage of Quick Response Manufacturing.......................................................57

Hospitals & Health Care Organizations: Management Strategies, Operational Techniques, Tools, Templates, and Case Studies.............................................................................12

IT’s All about the People: Technology Management That Overcomes Disaffected People, Stupid Processes, and Deranged Corporate Cultures...........................................................................................34

Feedback Toolkit: 16 Tools for Better Communication in the Workplace, Second Edition....................................................62 Finance Policy for Renewable Energy and Environmental Sustainability...................................................................................10 Financial Crimes: A Threat to Global Security...................................10 Financial Investigation and Forensic Accounting, Third Edition....................................................................................10 Financial Management Strategies for Hospitals and Healthcare Organizations: Tools, Techniques, Checklists and Case Studies.............................................................................11 Financial Mathematics: A Comprehensive Treatment.......................25 Financial Modelling with Jump Processes.........................................26 First Course in Quality Engineering: Integrating Statistical and Management Methods of Quality, Second Edition....................78 FISMA Principles and Best Practices: Beyond Compliance................42 Flow in the Office: Implementing and Sustaining Lean Improvements........................................................50 Food Safety Regulatory Compliance: Catalyst for a Lean and Sustainable Food Supply Chain........................................84 Forensic Investigation of Processing Plant Accidents........................76 Four Practical Revolutions in Management: Systems for Creating Unique Organizational Capability...................56

104

Green Project Management.............................................................32 Greener Products: The Making and Marketing of Sustainable Brands......................................................................64

Four Stages of Highly Effective Crisis Management: How to Manage the Media in the Digital Age.................................97 Freedom from Command and Control: Rethinking Management for Lean Service........................................56 Future of Lean Sigma Thinking in a Changing Business Environment......................................................60 Future of Policing: A Practical Guide for Police Managers and Leaders...................................................................................102

G

Hot Deformation and Processing of Aluminum Alloys......................73 How to Outthink, Outmaneuver, and Outperform Your Competitors: Lessons from the Masters of Strategy...............................................56 How to Reduce the Cost of Software Testing...................................33 HOWTO Secure and Audit Oracle 10g and 11g................................3 Human Resource Management: Issues, Challenges and Opportunities.............................................22

Introduction to Numerical Analysis and Optimization......................74 Introduction to Stochastic Processes, Second Edition.......................26

Introduction to Transportation Security...........................................45

J/K Journalism: Theory and Practice.......................................................23 Just-in-Time for Healthcare..............................................................19 Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments...............................................63

Human Safety and Risk Management, Second Edition.......................6

Kaizen for the Shop Floor: A Zero-Waste Environment with Process Automation.........................................................................62

Human Side of Disaster, Second Edition..........................................91

Kaizen Workshops for Lean Healthcare............................................19

Human Work Productivity: A Global Perspective..............................76

Kanban for the Shopfloor................................................................85

I Identifying Waste on the Shopfloor.................................................53 Identity in a Digital World: What It Is and How to Protect It............43 IFPUG Guide to IT and Software Measurement................................33 Impact of Healthcare Informatics on Quality of Patient Care and Health Services.........................................................................14

Kanban for the Supply Chain: Fundamental Practices for Manufacturing Management, Second Edtion..................................85 Keeping Your Business in the U.S.A.: Profit Globally While Operating Locally....................................................................6 Knowledge Management Handbook: Collaboration and Social Networking, Second Edition...........................................93

L

Gemba Walks for Service Excellence: The Step-by-Step Guide for Identifying Service Delighters..........................................................50

Implementing Program Management: Templates and Forms Aligned with the Standard for Program Management - Second Edition (2008)...................................................................33

Labor and Employment Issues for the Safety Professional................92

General Aviation Security: Aircraft, Hangars, Fixed-Base Operations, Flight Schools, and Airports.............................................................42

Implementing Standardized Work: Measuring Operators’ Performance.................................................53

Labor Relations in the Public Sector, Fourth Edition.......................100

General Convexity, Nonsmooth Variational Inequalities, and Nonsmooth Optimization................................................................74

Implementing Standardized Work: Process Analysis.........................53

Getting to Standard Work in Health Care: Using TWI to Create a Foundation for Quality Care............................................................16 Global Environment of Policing.......................................................43 Global Lean Supply Chain: Creating End-to-End Value....................87 Global Production Networks: Operations Design and Management, Second Edition................................................................................76

Implementing Standardized Work: Writing Standardized Work Forms...................................................53 Implementing TWI: Creating and Managing a Skills-Based Culture......................................................57 Improving Business Process Performance: Gain Agility, Create Value, and Achieve Success...............................33 Improving Quality in Outpatient Services........................................18

Globalism and Comparative Public Administration........................100

Improving Reliability and Quality for Product Success......................79

Governance Networks in Public Administration and Public Policy.............................................................................93

Incidental Trainer: A Reference Guide for Training Design, Development, and Delivery.............................................................22

Government Budgeting and Financial Management in Practice: Logics to Make Sense of Ambiguity...............................92

Industrial Applications of Laser Diagnostics......................................79

Government Performance and Results: An Evaluation of GPRA’s First Decade...............................................94 Green IT Strategies and Applications: Using Environmental Intelligence......................................................3 Green Products: Perspectives on Innovation and Adoption..............64

Industrial Control Systems: Mathematical and Statistical Models and Techniques.............................................77 Industrial Espionage: Developing a Counterespionage Program.............................................................43 Information and Communication Technologies in Healthcare...................................................................................14

Labor Law: A Basic Guide to the National Labor Relations Act.............6 Leadership in Chaordic Organizations.............................................34 Leadersights: Creating Great Leaders Who Create Great Workplaces............................................................................62 Leading Effective Virtual Teams: Overcoming Time and Distance to Achieve Exceptional Results....................................34 Leading the Health Care Revolution Using the Toyota Production Systems: Lessons from the Frontline................................................19 Leading the Lean Enterprise Transformation, Second Edition.............57 Leading the Lean Healthcare Journey: Driving Culture Change to Increase Value........................................19 Lean 3P Advantage: A Practitioner’s Guide to the Production Preparation Process.............................................65 Lean Accounting Handbook............................................................50 Lean Connections: Making Information Flow Efficiently and Effectively.................................................................................50 Lean for the Process Industries: Dealing with Complexity................57 Lean Higher Education: Increasing the Value and Performance of University Processes.........................................50

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Lean Human Resources: Redesigning HR Processes for a Culture of Continuous Improvement.......................................51 Lean Innovation: Understanding What’s Next in Today’s Economy...........................................................................6 Lean IT: Enabling and Sustaining Your Lean Transformation.............51 Lean Leadership for Healthcare........................................................16 Lean Management Principles for Information Technology...............85 Lean Management System LMS:2012: A Framework for Continual Lean Improvement.....................................................57 Lean Management Systems Handbook..............................................6 Lean Office and Service Simplified: The Definitive How-To Guide.................................................................................51 Lean Production for Competitive Advantage: A Comprehensive Guide to Lean Methodologies and Management Practices.............................................................69 Lean Production for the Small Company.........................................69 Lean Production Simplified, Second Edition: A Plain-Language Guide to the World’s Most Powerful Production System..................53 Lean Safety: Transforming your Safety Culture with Lean Management..................................................................58 Lean Six Sigma Handbook: Tools and Methods for Process Improvement...................................................................7 Lean Supply Chain Management Essentials: A Framework for Materials Managers...............................................85 Lean Sustainability: Creating Safe, Enduring, and Profitable Operations................................................................58 Lean Thinking Your Way Through an EMR Implementation: A Practitioner’s Guide to Planning and Executing a Successful Project..........................................................................19 Lean-Led Hospital Design: Creating the Efficient Hospital of the Future....................................17 Lean-Led Hospital Design: Creating the Efficient Hospital of the Future.........................................................20 Learning Curves: Theory, Models, and Applications.........................74 Leveraging Lean in Healthcare: Transforming Your Enterprise into a High Quality Patient Care Delivery System............20 Library and Information Science: Parameters and Perspectives............................................................23 Linear Programming with Duals: A Modern Exposition....................74 Liquid Lean: Developing Lean Culture in the Process Industries............................................................................63 Local Economic Development and the Environment: Finding Common Ground...............................................................96 Logics of Legitimacy: Three Traditions of Public Administration Praxis...........................................................100 Los Angeles Police Department Meltdown: The Fall of the Professional-Reform Model of Policing......................97 Loss Control Auditing: A Guide for Conducting Fire, Safety, and Security Audits.......................................................45

M

Mass Fatalities: Managing the Community Response.......................90 Mass Notification and Crisis Communications: Planning, Preparedness, and Systems..............................................................90 Mastery of Innovation: A Field Guide to Lean Product Development..................................................................................65 Mathematical Look at Politics..........................................................98 Maximizing Benefits from IT Project Management: From Requirements to Value Delivery..............................................34 Medical Practice Business Plan Workbook, Third Edition..................14 Medical Tourism Facilitator’s Handbook...........................................14 Methods for Estimation and Inference in Modern Econometrics.................................................................27 Methods in Product Design: New Strategies in Reengineering.....................................................71 Metrics-Based Process Mapping: Identifying and Eliminating Waste in Office and Service Processes............................51 Microbial Limit and Bioburden Tests: Validation Approaches and Global Requirements, Second Edition....................80 Mission-Based Policing....................................................................97 Mistake Proofing for Lean Healthcare..............................................20 Mistake-Proofing for Operators: The ZQC System...........................80 Modeling of Responsive Supply Chain.............................................75 Modern Actuarial Theory and Practice, Second Edition....................27 Modern Construction: Lean Project Delivery and Integrated Practices..................................................................77 Modern Theory of the Toyota Production System: A Systems Inquiry of the World’s Most Emulated and Profitable Management System................................................54 Money Laundering: A Guide for Criminal Investigators, Third Edition....................................................................................11 Monte Carlo Methods and Models in Finance and Insurance.............27 Monte Carlo Simulation with Applications to Finance......................27

People Skills at Work........................................................................94

MOST Work Measurement Systems, Third Edition,..........................71

Popular Manufacturing Myths: Eliminating Widely Held Beliefs That Reduce Competitiveness...............................................54

N Nanotechnology Commercialization for Managers and Scientists....................................................................................7 Nanotechnology: Business Applications and Commercialization............................................................................7 Nanotechnology: Ethical and Social Implications...............................7 Natural Hazard Mitigation...............................................................90 Networks in Society: Links and Language........................................98 New Horizons in Standardized Work: Techniques for Manufacturing and Business Process Improvement....................58 New Triple Constraints for Sustainable Projects, Programs, and Portfolios..................................................................39 Next Generation of Healthcare Delivery...........................................16 No Money - No Mission: Best Practices of Healthcare Revenue Cycle Management..........................................15 Noiseless Steganography: The Key to Covert Communications................................................46 Nonlinear Pricing Methods in Quantitative Finance.........................27 Not So Golden After All: The Rise and Fall of California....................97

Machine Learning for Business Analytics............................................7 Machine-to-Machine Marketing (M3) via Anonymous Advertising Apps Anywhere Anytime (A5)....................10 Made-to-Order Lean: Excelling in a High-Mix, Low-Volume Environment...............................................................69

O Objective is Quality: An Introduction to Performance and Sustainability Management Systems.........................................80 OEE for Operators: Overall Equipment Effectiveness........................69

Maintenance, Replacement, and Reliability: Theory and Applications..................................................................79

Official (ISC)2 Guide to the CISSP CBK, Second Edition...................46

Make No Mistake!: An Outcome-Based Approach to Mistake-Proofing.........................................................................79

Official (ISC)2® Guide to the ISSMP® CBK®.......................................46

Official (ISC)2 Guide to the CSSLP.....................................................4

People, Process, and Culture: Lean Manufacturing Around the Real World....................................................................63 Performance Acceleration Management (PAM)...............................36 Performance Evaluation of Industrial Systems: Discrete Event Simulation in Using Excel/VBA, Second Edition......................71 Performance Hubs: Engaging Teams in Focused Continuous Improvement..................................................66 Performance Mapping and Measurement Handbook......................51 Performance-Based Medicine: Creating the High Performance Network to Optimize Managed Care Relationships..........................15 Personal Security: A Guide for International Travelers.......................46 PgMP® Exam Practice Test and Study Guide, Third Edition..............35 Physician Alignment: Constructing Viable Roadmaps for the Future..................................................................................12 Physician Employment Contract Handbook, Second Edition: A Guide to Structuring Equitable Arrangements..............................16 Physician Integration & Alignment: IPA, PHO, ACOs, and Beyond..........................................................15 Pittsburgh Way to Efficient Healthcare: Improving Patient Care Using Toyota Based Methods......................21 PMP Exam: Practice Test and Study Guide, Ninth Edition................35 PMP® Certification Exam Study Guide.............................................39 PMP® Exam Challenge!, Fifth Edition...............................................35 Pocket Guide to the Baldrige Criteria (5-Pack).................................48 Poka-Yoke: Improving Product Quality by Preventing Defects............80 Police Integrity Management in Australia: Global Lessons for Combating Police Misconduct............................94 Police Reform in China..................................................................101 Politics-Administration Dichotomy: Toward a Constitutional Perspective, Second Edition.....................101

Port Security Management..............................................................46 Portable PMP® Exam Prep: Conversations on Passing the PMP® Exam, Fourth Edition...............39 Portfolio Optimization.....................................................................28 Post-Disaster Reconstruction and Change: Communities’ Perspectives..............................................................90 Practical Application of the Process Capability Study: Evolving From Product Control to Process Control..........................71 Practical Guide to HIPAA Privacy and Security Compliance..............15 Practical Handbook for Analytics......................................................75 Practical Human Resources for Public Managers: A Case Study Approach.................................................................101 Practical Lean Accounting: A Proven System for Measuring and Managing the Lean Enterprise, Second Edition.........................52 Practical Project Management for Building and Construction............35 Practical Risk Management for the CIO...........................................47 Practical Spreadsheet Risk Modeling for Management.....................28 Practice of Government Public Relations........................................101 PRAGMATIC Security Metrics: Applying Metametrics to Information Security....................................................................47 Pre-Employment Background Investigations for Public Safety Professionals..........................................................22 Preparedness and Response for Catastrophic Disasters....................90 Preparing for Continuous Quality Improvement for Healthcare: Sustainability through Functional Tree Structures.............17 Preparing NEPA Environmental Assessments: A User’s Guide to Best Professional Practices....................................49 Preservation and Archiving: Challenges & Solutions........................23

Making IT Lean: Applying Lean Practices to the Work of IT..............51

One Team on All Levels: Stories from Toyota Team Members, Second Edition.......................63

Making Multilevel Public Management Work: Stories of Success and Failure from Europe and North America...................94

Open Systems Dependability: Dependability Engineering for Ever-Changing Systems..........................................80

Managed Health Care in the New Millennium: Innovative Financial Modeling for the 21st Century.........................14

Operations Management: A Modern Approach.................................8

Principles of Emergency Management: Hazard Specific Issues and Mitigation Strategies..............................91

Management Obligations for Health and Safety..............................48

Optimality Conditions in Convex Optimization: A Finite-Dimensional View...............................................................75

Principles of Leadership and Management in Law Enforcement.............................................................................94

Managing Country Risk: A Practitioner’s Guide to Effective Cross-Border Risk Analysis....................................................7

Option Valuation: A First Course in Financial Mathematics..............28

Principles of Supply Chain Management.........................................86 Probability and Stochastic Modeling................................................75

Managing Emerging Risk: The Capstone of Preparedness................89

Organizational Alignment Handbook: A Catalyst for Performance Acceleration............................................8

Managing Organizational Knowledge: 3rd Generation Knowledge Management and Beyond....................34

Organizational Master Plan Handbook: A Catalyst for Performance Planning and Results...............................8

Managing Projects in Trouble: Achieving Turnaround and Success.....................................................................................34

Organizational Portfolio Management for Projects and Programs....36

Process Improvement with Electronic Health Records: A Stepwise Approach to Workflow and Process Management...........................17

Organizational Resilience Management: A Guide to Comprehensive Emergency Preparedness......................90

Product Wheel Handbook: Creating Balanced Flow in Multi-Product Process Operations....................................................60

Out of the Present Crisis: Rediscovering Improvement in the New Economy.........................................................................8

Production and Operations Management........................................76

Managing Spontaneous Community Volunteers in Disasters: A Field Manual.................................................................89 Managing Supply Chains on the Silk Road: Strategy, Performance, and Risk.......................................................85 Managing the Insider Threat: No Dark Corners...............................46 Manufacturing Technology Transfer: A Japanese Monozukuri View of Needs and Strategies.......................................58

P Pandemic Planning..........................................................................96

Mapping Clinical Value Streams.......................................................17

Patient Safety: An Engineering Approach.........................................80

Mapping the Total Value Stream: A Comprehensive Guide for Production and Transactional Processes...........................58

Patient-Focused Network Integration in BioPharma: Strategic Imperatives for the Years Ahead........................................86

Title Index

Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement, Second Edition....................................19

Principles of Emergency Management and Emergency Operations Centers (EOC).............................................91

Probability and Stochastic Processes with Applications in Credit Risk...............................................................28

Production and Operations Management for Manufacturing and Services............................................................72 Program Management Complexity: A Competency Model.............35 Program Management: A Life Cycle Approach................................35 Progressive Kaizen:: The Key to Gaining a Global Competitive Advantage........................................................54 Project Management Concepts, Methods, and Techniques.............36

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105


Project Management for Healthcare................................................36

Safety Management: A Comprehensive Approach to Developing a Sustainable System..................................................8

Toyota by Toyota: Reflections from the Inside Leaders on the Techniques That Revolutionized the Industry........................61

Project Management, Review, and Assessment................................36

Safety Performance in a Lean Environment: A Guide to Building Safety into a Process.........................................49

Toyota Kaizen Continuum: A Practical Guide to Implementing Lean.....................................................................55

Project Management: Systems, Principles, and Applications............37

Scrum Project Management............................................................37

Toyota Kaizen Methods: Six Steps to Improvement.........................66

Projects and Complexity..................................................................37

Scrum Software Development.........................................................37

Prospective Payment Systems..........................................................15

ScrumMaster Study Guide...............................................................39

Toyota Product Development System: Integrating People, Process, and Technology...................................65

Protective Operations: A Handbook for Security and Law Enforcement......................................................................47

Security De-Engineering: Solving the Problems in Information Risk Management.....................................................47

Toyota Production System: An Integrated Approach to Just-In-Time, 4th Edition..............................................................55

Psychology of Lean Improvements: Why Organizations Must Overcome Resistance and Change the Culture.......................60

Security Risk Assessment Handbook: A Complete Guide for Performing Security Risk Assessments, Second Edition................47

Toyota Production System: Beyond Large-Scale Production.............55

Service Systems: Design, Applications, and Management..................4

TPM in Process Industries................................................................71

Six Sigma for Powerful Improvement: A Green Belt DMAIC Training Course with Excel Tools.....................72

Trade Secret Theft, Industrial Espionage, and the China Threat......................................................................48

Soccermetrics: Science of Soccer Statistics.......................................29

Training Within Industry: The Foundation of Lean...........................55

Social Media, Crisis Communication, and Emergency Management: Leveraging Web 2.0 Technologies..........91

Transforming Health Care: Virginia Mason Medical Center’s Pursuit of the Perfect Patient Experience..........................................17

Social Vulnerability to Disasters, Second Edition...............................91

Transportation Systems Reliability and Safety...................................82

Social Work and Child Services........................................................98

Trends in Corrections: Interviews with Corrections Leaders Around the World..........................................102

Project Management for the Oil and Gas Industry: A World System Approach...............................................................36

Public Administration and Law, Third Edition.................................101 Public Administration in East Asia: Mainland China, Japan, South Korea, Taiwan...........................................................101 Public Administration in Post-Communist Countries: Former Soviet Union, Central and Eastern Europe, and Mongolia....102

Q Quality Control Training Manual: Comprehensive Training Guide for API, Finished Pharmaceutical and Biotechnologies Laboratories....81 Quality Engineering: Off-Line Methods and Applications.................81

Title Index

Quality Management in Construction Projects.................................70 Quality Operations Procedures for Pharmaceutical, API, and Biotechnology..........................................................................81 Quantitative Equity Portfolio Management: Modern Techniques and Applications..............................................28 Quantitative Finance: A Simuation-Based Introduction Using Excel......................................................................................28

Social Work and Geriatric Services...................................................99 Social Work in Mental Health and Substance Abuse.........................99 Social Work in Public Health and Hospitals......................................99 Software Engineering Reviews and Audits........................................49 Software Testing and Continuous Quality Improvement, Third Edition....................................................................................49 SPC Simplified: Practical Steps to Quality.........................................50

Quick Changeover for Operators: The SMED System.......................70

Spend Analysis and Specification Development Using Failure Interpretation.............................................................82

Quick Response Manufacturing: A Companywide Approach to Reducing Lead Times........................58

Sports Finance and Management: Real Estate, Entertainment, and the Remaking of the Business.............................9

Quantitative Operational Risk Models..............................................29

R

Standard Work for Lean Healthcare.................................................20 Standard Work for the Shopfloor.....................................................54

Racial Profiling: They Stopped Me Because I’m ------------.................97

Standardized Work for Noncyclical Processes...................................54

Random Dynamical Systems in Finance...........................................29 Reducing Process Costs with Lean, Six Sigma, and Value Engineering Techniques..................................................70

Statistical and Machine-Learning Data Mining: Techniques for Better Predictive Modeling and Analysis of Big Data, Second Edition................................................59

Reinventing Local and Regional Economies.....................................96

Statistical Methods for Financial Engineering...................................29

Relentless Improvement: True Stories of Lean Transformations................................................59

Statistical Methods with Applications to Analysis of Life-times............30

Reliability and Maintenance: Networks and Systems........................81 Reliability Engineering and Risk Analysis: A Practical Guide, Second Edition................................................................................81

Staying Lean: Thriving, Not Just Surviving, Second Edition..............59 Stewart’s Guide to Floor Management: The Floor Managers Guide to the Leadership and Improvement.....................70

Reliability Models for Engineers and Scientists.................................81

Stochastic Calculus: An Elementary Introduction Emphasizing Applications................................................................30

Remanufacturing Modeling and Analysis.........................................86

Stochastic Finance: A Numeraire Approach.....................................30

Remote Sensing of Land Use and Land Cover: Principles and Applications..............................................................96

Strategic Finance for Criminal Justice Organizations........................98

Removing the Barriers to Efficient Manufacturing: Real-World Applications of Lean Productivity...................................82

106

Social Work and Community Practice..............................................99

Requirements Engineering for Software and Systems.......................37 Resistance Welding: Fundamentals and Applications, Second Edition................................................................................73 Resolving Environmental Conflicts, Second Edition..........................92 Return on Process (ROP): Getting Real Performance Results from Process Improvement..................................................49 Revenue Assurance: Expert Opinions for Communications Providers..............................................................10

Strategic Planning, Execution, and Measurement (SPEM): A Powerful Tool for CEOs.................................................................59 Strategic Project Office, Second Edition...........................................39

Risk Analysis in Finance and Insurance, Second Edition....................29 Risk Assessment for Water Infrastructure Safety and Security............98

Supply Chain Engineering: Models and Applications.......................86 Supply Chain Security: A Comprehensive Approach........................87 Sustainability: Utilizing Lean Six Sigma Techniques..........................77

System Management: Planning, Enterprise Identity, and Deployment, Second Edition......................................................9 System Synthesis: Product and Process Design................................37 Systems Architecting: A Business Perspective...................................38 Systems Life Cycle Costing: Economic Analysis, Estimation, and Management..........................................................73

T

Risk Intelligent Supply Chains: How Leading Turkish Companies Thrive in the Age of Fragility.............................86

Taking Improvement from the Assembly Line to Healthcare: The Application of Lean within the Healthcare Industry..........................21

Risk Management and Simulation...................................................29

Tale of Two Transformations: Bringing Lean and Agile Software Development to Life .........................................65

Risk Management: Concepts and Guidance, Fourth Edition..............8 Root Cause Analysis: Improving Performance for Bottom-Line Results, Fourth Edition.................................................82

Team Planning for Project Managers and Business Analysts.............38

RSM Simplified: Optimizing Processes Using Response Surface Methods for Design of Experiments.....................49

Techniques and Sample Outputs.....................................................36

Run Grow Transform: Integrating Business and Lean IT...................52

S

U Understanding A3 Thinking: A Critical Component of Toyota’s PDCA Management System...........................................61 Understanding Health Care Reform: Bridging the Gap Between Myth and Reality...................................12 Understanding Information Retrieval Systems: Management, Types, and Standards................................................23 Unleashing the Power of 3P: The Key to Breakthrough Improvement...........................................65 Unleashing the Power of Unconditional Respect: Transforming Law Enforcement and Police Training.........................95 Upgrading the Crystal Ball for Business Insight: Five Reasons Why Forecasting Must Replace Predicting and How to Make the Change..........................................................9 Uptime: Strategies for Excellence in Maintenance Management, Second Edition....................................71 Utilizing the 3Ms of Process Improvement in Healthcare: A Roadmap to High Reliability Using Lean, Six Sigma, and Change Leadership...................................................................18 Utilizing the 3Ms of Process Improvement: A Step-by-Step Guide to Better Outcomes Leading to Performance Excellence...................................................9

V

Value Proposition Identification.......................................................36

Sustaining Lean in Healthcare: Developing and Engaging Physician Leadership.................................................20

Risk Analysis and Security Countermeasure Selection.......................47

TWI Workbook: Essential Skills for Supervisors..................................55

Study of the Toyota Production System: From an Industrial Engineering Viewpoint.......................................54

Revolution in Manufacturing: The SMED System.............................70

Right Measures: The Story of a Company’s Journey to Find the True Indicators of Its Success and Values........................52

TWI Case Studies: Standard Work, Continuous Improvement, and Teamwork.......................................63

Value Engineering Synergies with Lean Six Sigma: Combining Methodologies for Enhanced Results.............................61

Sustainable Lean: The Story of a Cultural Transformation................63

Right Choice: Using Theory of Constraints for Effective Leadership.........................................................................61

Trends in Policing: Interviews with Police Leaders Across the Globe, Volume 4.............................................................95

Strategy and Business Process Management: Techniques for Improving Execution, Adaptability, and Consistency....................9

Reverse Supply Chains: Issues and Analysis......................................86 RFID and Auto-ID in Planning and Logistics: A Practical Guide for Military UID Applications................................77

TPM for Every Operator...................................................................70

Technical Analysis of Stock Trends, Tenth Edition.............................11 Technological Advances in Interactive Collaborative Learning............93 Textiles for Industrial Applications....................................................73

Value Stream Management for the Lean Office: Eight Steps to Planning, Mapping, & Sustaining Lean Improvements in Administrative Areas....................................52 Value Stream Management: Eight Steps to Planning, Mapping, and Sustaining Lean Improvements.................................62 Value Stream Mapping for Healthcare Made Easy............................21 Value Stream Mapping for Lean Development: A How-To Guide for Streamlining Time to Market...........................65 Value Stream Maps from the Customer Perspective.........................62 Value-Added Decision Making for Managers...................................75

W/X/Y/Z Web-Based and Traditional Outsourcing............................................9 What’s Your Problem? Identifying and Solving the Five Types of Process Problems.............................................................................21 Workforce Engagement Equation: A Practitioner’s Guide to Creating and Sustaining High Performance....................................................64 World ESCO Outlook.......................................................................10 X-Ray Imaging: Fundamentals, Industrial Techniques, and Applications.....................................................................................82 Your Customers’ Perception of Quality: What It Means to Your Bottom Line and How to Control It.................................................66 Zero Quality Control: Source Inspection and the Poka-Yoke System...............................................................83

Today and Tomorrow: Commemorative Edition of Ford’s 1926 Classic......................................................................61

Safer Hospital Care: Strategies for Continuous Innovation...............20

Total Quality Management for Project Management.......................39

Safety and Human Error in Engineering Systems..............................82

Tourism and Hospitality: Issues and Developments..........................61

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Bluhm; Christian........................................................................26, 28

Criscimagna; Ned H........................................................................83

Bolancé; Catalina.............................................................................29

Cross; Barry L....................................................................................6

Abbey; Duane C........................................................................12, 15

Bologna; James S.............................................................................17

Crowe; Adam..................................................................................88

Abrams; Michael .............................................................................11

Booth; Philip....................................................................................27

Crowther; Samuel............................................................................60

Abran; Alain.....................................................................................31

Borrego; Espiridion..........................................................................93

Crumpton-Young; Lesia L................................................................32

Agustiady; Tina................................................................................77

Bossomaier; Terry............................................................................98

Cubbage, CPP; Christopher J...........................................................41

Ahlin; Eileen...................................................................................102

Boutier; Patrice................................................................................59

Cudney; Elizabeth A........................................................................72

Ahmed; Syed M...............................................................................77

Breen, Jr.; William R.........................................................................12

Curley; Michael...............................................................................10

Aikman; Alexander B.......................................................................99

Brick; Lyndean L..............................................................................12

Curnutt; John R...............................................................................40

Al-Ahmari; Abdulrahman M.............................................................71

Brigo; Damiano...............................................................................24

Czaja; Sara J.....................................................................................22

Alampalli; Sreenivas.........................................................................79

Brijs; Bert.........................................................................................30

Alexandrov; Nia...............................................................................93

Brodsky; Jacob.................................................................................89

Alexandrov; Vassil............................................................................93

Brooks, PhD; David J........................................................................41

Dalal; Adil F......................................................................................38

Amatayakul; Margret.......................................................................17

Brotby; W. Krag...............................................................................47

Daley; John P...................................................................................11

Amsden; Davida M..........................................................................50

Brown; Mark Graham......................................................................48

Damelio; Robert........................................................................21, 53

Amsden; Robert T............................................................................50

Brûlé; Glenn R.................................................................................31

Das; Dilip K....................................................................... 43, 95, 102

Anatolyev; Stanislav.........................................................................27

Buchen; Peter..................................................................................26

Das; Subrata......................................................................................4

Anderson; Mark J.......................................................................49, 69

Buerger; Michael E........................................................................102

Davis; John W..................................................................................54

D

Andreasson; Kim J............................................................................95

Bunting; William J..............................................................................3

Davis; Noreen..................................................................................18

Andriole; Stephen J..........................................................................34

Burnell; Beverly................................................................................92

Davison; Matt..................................................................................28

Ansari; Qamrul Hasan......................................................................74

Burns; David....................................................................................40

De Marco, MA, CMC; William J.......................................................15

Appel; Edward J...............................................................................45

Burton; Kevin D.........................................................................87, 89

DeFranco; Joanna F..........................................................................30

Arpaia; Pasquale..............................................................................78

Burton; Terence T..............................................................................8

Deguchi; Yoshihiro .........................................................................79

Arway; Arthur G..............................................................................87

Butenko; Sergiy...............................................................................74

Dennis; Pascal............................................................................52, 53

Asif; Erfan Syed................................................................................81

Butler; Howard E.............................................................................50

Asif; Syed Erfan................................................................................81 Atlas; Randall I.................................................................................40

C

Desoky; Abdelrahman.....................................................................46 Detrani; Jason R...............................................................................23 Dhara; Anulekha..............................................................................75

Attong; Maxine...............................................................................31

Cady; Anne ......................................................................................3

Dhillon; B.S...............................................................................80, 82

Averill; Dennis..................................................................................58

Camp; Robert B...............................................................................63

Dietz; J. Eric.....................................................................................96

Axis; Communications.....................................................................45

Campbell; John D......................................................................71, 78

Dillon; Andrew P........................................................................54, 74

Ayeni; Babatunde J..........................................................................77

Campolieti; Giuseppe .....................................................................25

Dinero; Donald..........................................................................55, 63

Ayers; James B.................................................................................83

Canas; Alberto.................................................................................21

Dinkin; Steven.................................................................................22

Azimi; Maryam................................................................................71

Canbolat; Yavuz Burak.....................................................................75

Doro-on; Anna................................................................................98

Carayon; Pascale..............................................................................79

Doss; Daniel Adrian...................................................................94, 98

B

Carroll; Charles T.............................................................................72

Doub; J. Peyton...............................................................................49

Badiru; Adedeji B.......................................................... 36, 37, 76, 77

Castaneda-Mendez; Kicab...............................................................21

Drabek; Thomas E...........................................................................91

Baggaley; Bruce...............................................................................52

Catrantzos; Nick..............................................................................46

Drake; Warren.................................................................................41

Baker; Bruce F..................................................................................95

Center For Qual...............................................................................56

Dreckshage; Brian J..........................................................................85

Balasubramanian; M........................................................................72

Cepiku; Denita................................................................................94

Dubnick; Melvin J..........................................................................100

Balzer; William K..............................................................................50

Chadburn; Robert............................................................................27

Duffy; Vincent G..............................................................................77

Barenstein; Jennifer E. Duyne...........................................................90

Chambers; Gary..............................................................................48

Duggan; Kevin J..............................................................................56

Barnhart; Terence M........................................................................64

Chanin; Joshua..............................................................................101

Dukic; Vanja....................................................................................24

Bassetti; W.H.C................................................................................11

Charron; Rich................................................................................6, 7

Dumke; Reiner.................................................................................31

Bates; Marcia J.................................................................................23

Chatfield; Chris................................................................................24

Dunlap; E. Scott........................................................................41, 45

Bauer; Jeffrey C..................................................................................9

Chelst; Kenneth...............................................................................75

Durant; Jennifer R.S.........................................................................99

Bayens; Gerald J...............................................................................94

Chen; Charlie C...............................................................................86

Durant; Robert F..............................................................................99

Bearfield; Domonic A.....................................................................100

Childs; Tom.....................................................................................58

Durante; Fabrizio.............................................................................25

Beauregard; Michael........................................................................64

Choong; Yee-Yin..............................................................................48

Duray; Rebecca...............................................................................51

Beaver; Kevin...................................................................................15

Chorafas; Dimitris N..........................................................................4

Durrett; Richard...............................................................................30

Beichelt; Frank.................................................................................81

Christopher; Kenneth......................................................................46

Dutelle, M. F. S.; Aric W.................................................................100

Bell; Jeffrey T....................................................................................58

Chung; Christopher A.....................................................................77

Dutta; Joydeep................................................................................75

Bell; Steven C............................................................................51, 52

Cimorelli; Stephen...........................................................................85

Bell; William R..................................................................................25

Clarke; Sharon G...............................................................................6

E

Benavides; Teodoro J.....................................................................101

Cleves; Mario...................................................................................27

Eccleston; Charles............................................................................49

Ben-Natan; Ron.................................................................................3

Clewell; Alice M...............................................................................19

Edelbacher; Maximillian...................................................................10

Benny, Daniel J................................................................... 41, 42, 43

Clifton; Darrell.................................................................................43

Edwards; Frances L..........................................................................45

Bent; James.....................................................................................32

Clontz; Lucia...................................................................................80

Edwards; Robert D...........................................................................11

Bercaw; Ronald G......................................................................16, 21

Cluley; Tom.......................................................................................5

Elbert; Mike.....................................................................................69

Berlin; Michael M............................................................................43

Cochran; Catherine.........................................................................13

Elizandro; David..............................................................................71

Berman; Dira...................................................................................94

Colaprete; Frank A...........................................................................22

Ellig; Jerry........................................................................................94

Berman; Evan M..................................................................... 94, 101

Coletta; Allan R................................................................................65

Emrouznejad; Ali.............................................................................74

Best; Michael J.................................................................................28

Collins; Larry R.................................................................................88

English; Paul F..................................................................................49

Bhandarkar; Jagdish.........................................................................37

Colwell; Jack L.................................................................................95

Escoffier; Luca....................................................................................7

Bielecki; Tomasz R............................................................................24

Condrey; Stephen E.......................................................................102

Ettouney; Mohammed M................................................................79

Biringer; Betty..................................................................................41

Cont; Rama.....................................................................................26

Evangelista; Enrico...........................................................................73

Birzer; Michael L........................................................................94, 97

Corporate; (ISC)² ............................................................................46

F

Bishoff; Dallas .................................................................................43

Coughlin; John J..............................................................................83

Bissell; Rick......................................................................................90

Crandall; Richard E..........................................................................86

Fabrizio; Thomas.............................................................................67

Black; David R..................................................................................96

Crandall; William R..........................................................................86

Fagel; Michael J...............................................................................91

Black; Sue........................................................................................88

Crane, MD, MBA; Jody....................................................................17

Faggiano; Vincent ...........................................................................87

Blair; John P.....................................................................................40

Crank; John P...................................................................................97

Fantina; Robert................................................................................66

Blank; Ronald..................................................................................66

Crawford; J. Kent.............................................................................39

Farr; John V......................................................................................73

Blevins; Preston W...........................................................................84

Crepey; Stepane .............................................................................24

Fast; Larry E.....................................................................................59

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Author Index

A

107


Feldman, MD, PhD; Arthur M..........................................................12

Haider; Syed Imtiaz...................................................................81, 92

Johnston; Don.................................................................................62

Ferguson; Daniel L...........................................................................82

Haksöz; Çağrı.............................................................................85, 86

Jonasson; Hans................................................................................32

Ferraro; Eugene F.............................................................................45

Halvorson; George C.......................................................................11

Jones; Don W...................................................................................98

Filner; Barbara.................................................................................22

Hammer; David...............................................................................15

Jones; Erick C...................................................................................77

Fitzgerald; Todd...............................................................................44

Handfield; Robert......................................................................83, 86

Jones; Stephan.................................................................................14

Flower; Joe......................................................................................12

Hansen; Shirley J..............................................................................10

Jordan-Meier; Jane...........................................................................97

Floyd; Raymond C...........................................................................63

Harbour; Jerry L...............................................................................51

Joseph Niederstadt..........................................................................54

Forbes; Lincoln H.............................................................................77

Hardoon; David Roi...........................................................................7

Jreisat; Jamil ..................................................................................100

Ford; Henry...............................................................................60, 61

Harrington; H. James.................................................... 6, 7, 8, 36, 37

Junghenn; Hugo D..........................................................................28

Fothergill; Alice................................................................................91

Harris; Chris.....................................................................................50

Found; Pauline ................................................................................59

Harris; Rick.......................................................................................50

Framingham; Julie...........................................................................87

Harrison; Richard.............................................................................59

Kaminskiy; Mark..............................................................................81

Freund; Louis E................................................................................72

Haugan; Gregory T..........................................................................39

Kaminskiy; Mark P............................................................................81

Fullerton; Rosemary.........................................................................50

Helwegen; Wim.................................................................................7

Kamrani; Ali K..................................................................................71

Furterer; Sandra L............................................................................72

Henry; John R..................................................................................67

Karlyn; Matthew A.............................................................................6

Heragu; Sunderesh S.......................................................................75

Kassner; Michael E...........................................................................73

G

Author Index 108

K

Herbert; Kyle...................................................................................14

Kato; Isao........................................................................................66

Ganguli; Ranjan...............................................................................78

Herbertsson; Alexander...................................................................24

Kearney; Richard C........................................................................100

Garvey; Paul R.................................................................................77

Hermes; Anthony............................................................................61

Kennedy; Frances............................................................................50

Garza-Reyes; Jose Arturo..................................................................68

Hernandez, CISSP; Steven...............................................................46

Kenney; Charles ..............................................................................17

Gautam; Natarajan..........................................................................73

Herold; Rebecca........................................................................15, 42

Kerber; Bill.......................................................................................85

Geraci; Alberto................................................................................76

Hetico; Hope Rachel..................................................................11, 12

Kerpchar; Joyce ..............................................................................20

Geri; Laurance R..............................................................................97

Heusser; Matthew...........................................................................33

Keyes; Jessica.....................................................................................5

Gerston; Larry N..............................................................................97

Hill; Gerard M..................................................................................38

Keyte; Beau.....................................................................................52

Ghanem; Waddah.............................................................................8

Hinckley; C. Martin..........................................................................79

Khan; Ahmed S.................................................................................7

Ghernaouti-Helie; Solange...............................................................95

Hines; Peter...............................................................................59, 68

Khmaladze; Estáte V.........................................................................30

Ghirann; Gordon.............................................................................68

Hinson; Gary...................................................................................47

Khorasanee; Zaki.............................................................................27

Giachetti; Ronald E..........................................................................31

Hirano; Hiroyuki........................................................................66, 67

Khurana; Vijay Kumar......................................................................76

Gillespie; Thomas T..........................................................................87

Hirsa; Ali .........................................................................................24

Kiefer; John J....................................................................................90

Gines; Julie K...................................................................................98

Ho; William......................................................................................74

Killmeyer; Jan...................................................................................43

Ginevri; Walter.................................................................................37

Hocken; Robert J..............................................................................76

Kim; Yong Jin.....................................................................................4

Giri; Chandra P................................................................................96

Hoffman; Kenneth C..........................................................................3

Kimbrough; Steven Orla..................................................................24

Glazner; Christopher G......................................................................3

Hoffman; Robert R...........................................................................21

King; Jennifer S................................................................................60

Glendon; A. Ian.................................................................................6

Holan; Scott H.................................................................................25

King; Peter L..............................................................................57, 60

Gold; Tandy.......................................................................................5

Holloway; Michael D.......................................................................82

Kliem, PMP; Ralph L..................................................................32, 34

Goncharov; Dmitry........................................................................102

Hong; Paul......................................................................................83

Kobayashi; Iwao..............................................................................55

Goodrich; Daniel C..........................................................................45

Howard; Dave.................................................................................33

Koenigsaecker; George....................................................................57

Gordon; Gerald L.............................................................................96

Howard; Patrick D...........................................................................42

Koliba; Christopher..........................................................................93

Gortych; Joseph ................................................................................4

Howard; Rick...................................................................................42

Korn; Elke........................................................................................27

Gospodinov; Nikolay.......................................................................27

Hua; Ronald H.................................................................................28

Korn; Ralf.........................................................................................27

Gotoh; Fumio..................................................................................68

Humphreys; Kenneth K....................................................................32

Kratcoski; Peter C............................................................................10

Gould; William.................................................................................27

Hunter; Robert D...............................................................................5

Krause Nozaki; Micki.......................................................................44

Graban; Mark............................................................................18, 19

Hutchin; Ted....................................................................................61

Krider; Robert E.................................................................................5

Grady; Jeffrey O...........................................................................9, 37

Huth; Charles..................................................................................95

Krishnamoorthi; K.S.........................................................................78

Graham; James................................................................................42

Hutzel; Tim........................................................................................6

Krishnamoorthi; V. Ram...................................................................78

Grasso; Larry....................................................................................52 Graupp; Patrick.................................................................. 16, 55, 57

I/J

Krivtsov; Vasiliy................................................................................81 Kroisandt; Gerald.............................................................................27

Green; Allen R.................................................................................33

Iannuzzi; Al......................................................................................64

Kudyba; Stephan P...........................................................................13

Griffiths; Gary..................................................................................59

Ibidapo-Obe; Oye............................................................................77

Kulkarni; Govind..............................................................................33

Groenendaal; Huybert.....................................................................28

IFPUG..............................................................................................33

Kull, PhD; Thomas J.........................................................................63

Groom; Frank M..............................................................................14

Ilgin; Mehmet Ali.............................................................................86

Kumar; Shrawan..............................................................................76

Grunden; Naida.................................................................. 17, 20, 21

Inamori; Kazuo................................................................................56

Kureemun; Baboo............................................................................66

Guillen; Mauro F..............................................................................64

Irlbeck; Dawn M..............................................................................97

Guillén; Montserrat.........................................................................29

Islam; Shafiqul ................................................................................29

Guinane; Carole..............................................................................18

Israel; D...........................................................................................25

Labordere; Henry.............................................................................27

Guiora; Amos N.............................................................................100

Iyer; Ananth V..................................................................................85

Laguna; Manuel..............................................................................74

Guo; Chengqi..................................................................................94

Jaber; Mohamad Y...........................................................................74

Lalitha; C. S.....................................................................................74

Gupta; Aparna.................................................................................29

Jaccard; Michel................................................................................80

Landoll; Douglas..............................................................................47

Gupta; Surendra M..........................................................................86

Jackson; Thomas L.................................................. 17, 18, 19, 20, 56

Lane; Greg.......................................................................................69

Gupta; Sushil...................................................................................72

Jaffeux; Corynne..............................................................................84

Langford; Gary O..............................................................................3

Gustafsson; Jim................................................................................29

Jaffin; Robert ...................................................................................84

Langlois; Pierre................................................................................10

Gustin; Joseph F...............................................................................42

Jakhotiya; Garish P...........................................................................59

Laplante; Philip A.......................................................................30, 37

Guszcza; James................................................................................24

James; Dewi.....................................................................................27

Laseter; Timothy M..........................................................................84

Gutierrez; Roberto...........................................................................27

Japan Institute of Plant Maintenance.........................................67, 70

Lasley; James...................................................................................97

Guyon; Julien...................................................................................27

Jardine; Andrew K.S...................................................................78, 79

Latino; Kenneth C............................................................................82

Jeffries; Howard...............................................................................19

Latino; Mark A.................................................................................82

Jekiel; Cheryl M...............................................................................51

Latino; Robert J................................................................................82

Haberman; Steven...........................................................................27

Jenamani; M....................................................................................75

Lawler; Gregory F............................................................................26

Hackman; L.....................................................................................88

Jensen, III; Carl J.............................................................................102

Lee; Joo Young................................................................................95

Hafey; Robert..................................................................................58

Jerolleman; Alessandra.....................................................................90

Lee; Mordecai................................................................................101

Hagan; Pat.......................................................................................19

Jesuit; David K.................................................................................94

Leemann; Esther..............................................................................90

Haghi; A. K......................................................................................73

Jimmerson; Cindy......................................................................18, 21

Leflar; James J..................................................................................90

Hagood; Charles........................................................................17, 20

Johnson lll; Richard Greggory..........................................................93

Lehman; Dale..................................................................................28

H

L

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McNabb; David E............................................................................97

Palmer; Darren................................................................................43

LeSage; James..................................................................................26

McNall; John...................................................................................87

Palmer; Sharon Duca.................................................................98, 99

Lesser; R. Bick..................................................................................57

McQueen; Hugh J............................................................................73

Pannethur; Arunkumar....................................................................76

Levin; Bernard H............................................................................102

McTigue; Maurice...........................................................................94

Pardalos; Panos M...........................................................................74

Levin; Ginger.............................................................................33, 35

McVay; Gloria..................................................................................50

Park; Sooyong...................................................................................4

Levine; Evan S..................................................................................75

Meek; Jack W...................................................................................93

Park; Young Won.............................................................................83

Levine; Michael K............................................................................65

Mehta; Monika................................................................................74

Parker; Donald ................................................................................61

Levinson; William A...................................................................57, 60

Melnikov; Alexander........................................................................29

Patchong; Alain...............................................................................53

Levitt; Gail.......................................................................................38

Mena; Jesus.................................................................................5, 10

Paul; Mano........................................................................................4

Lewis; Robert...................................................................................37

Metz; Terrence................................................................................31

Peltier; Thomas R.............................................................................44

Lewis; William E...............................................................................49

Mignosa; Chuck..........................................................................7, 37

Peng; Kern.......................................................................................69

Liebert; Saltanat.............................................................................102

Mikulak; Raymond J.........................................................................64

Pereira; Paulo H...............................................................................76

Liebowitz; Jay..............................................................................4, 93

Miller; DeMond Shondell..........................................................41, 87

Petersen; J.K..............................................................................43, 45

Liker; Jeffrey K..................................................................................65

Miller; Gerald J.................................................................................92

Peterson; James...............................................................................67

Liu; Lin..............................................................................................4

Mital; Anil........................................................................................76