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Strengthening CQuence

TLC Tackles

Readmissions page 5

Benefitting You

Fall 2012

CASSLING INSTALLS CUTTING-EDGE TECHNOLOGY

FOR MEMBERS.MD CLINICS page 6

3 in Focus

FAMILIES page 8


MIKE’S

MESSAGE Using Our Resources to Drive Key Results

The cultural beliefs are the blueprint for achieving our Key Results. They outline the steps we need to take as a company to excel and improve our culture. As the beliefs have been woven throughout our communications, my hope is that they now are a natural part of our language and everyday routine. One of the best ways we can continue to reinforce the cultural beliefs is to share stories about coworkers that are demonstrating them. I love seeing employees and managers use our recognition tools to link an experience with a specific cultural belief. The feedback process is another great way to improve the SPEAK UP cultural belief. In August, we conducted our employee engagement survey across all CQuence Health Group companies. Overall we achieved 94 percent participation, which

Stay up-to-date on CQuence Health Group happenings on the corporate intranet, 360.

is a great result. As the first survey for Members.MD and Total Living Choices, this will give us a baseline to track our engagement progress. Managers and leaders from each company will develop action plans to LEARN FROM the employee survey results. Our leaders are focused on working with employees to improve satisfaction and engagement. Although the survey is a great opportunity to gather company information, feedback should be part of our daily routine. Each company is doing its part to impact health care. Use the cultural beliefs to continue to grow the culture we have established.

Mike Cassling President and CEO

Download This Interactive Issue Today! Impact can be downloaded on 360 Questions or Suggestions? E-mail jeggspuehler@cquencehealth.com

Impact is now available in a digital format! The expanded online issue features additional content including videos, photos and website links. The new digital “magazine” is viewable on smartphones, iPads and any computer.

Visit 360 to access the interactive Impact today!

Impact | Fall 2012


Critical Conversations Tips for Saying Everything You Wish You Didn’t Have To Say

It’s the conversation that you have been dreading for weeks.

Night after night, you lay awake with anxiety about the situation. You talk with your co-workers and loved ones, and they can tell it weighs heavily on your mind. How long have you been dealing with this problem because you just haven’t had the “dreaded conversation?” What is stopping you? For most of us, fear is the ultimate factor. Fear that we will be misunderstood, that we will hurt someone’s feelings, or fear of not knowing exactly what to say. This common emotion that we all have, is absolutely normal. We create fear because we care about the outcome. Here are some tips for navigating those tough conversations.

Plan

Who: Get clear about who you need to talk to and avoid discussing it with any one else. What: What is the subject of the conversation? Does the other person know? Creating a short agenda can help with the flow and clarity of the conversation. If you are working with a group, be sure to send them the topics in advance so they can be prepared. When: Never meet when either party is fatigued, distracted or rushed. Ask the question, “Is this a good time to meet?” or set up a date and time in the future to have the conversation. Where: If you are having a conversation where you get to acknowledge someone for a job well done, or if you are going to make an apology, then it may be best to have the conversation in front of as many people as appropriate. Critical feedback conversations should be private.

Practice

In many cases, what needs to be said When we invite someone to look at a can be boiled down to a single sentence. question, they focus more on the Identifing that sentence, and practicing question than defending themselves. it can take some of the scariness out of the situation. Examples include: “I’m sorry.” “I was wrong.” “The sale fell through.” “I was upset when...”

Prepare

How you act in the conversation is far more important than what you say. Do you want to be compassionate? Truthful? Kind? Prepare your conversation by determining what qualities you would like to demonstrate.

Partner

The most unproductive way to go into a conversation is with an “I’m right, you’re wrong” mentality. Partner with the person and use questions to set the stage for difficult topics. Examples include:

Why: Get clear about why you are “I see that we clearly have two different having the conversation. If the points of view, can we look at what we conversation is not going to positively do agree on?” impact an outcome then it’s probably not necessary. “I’m wondering if you have noticed the rate of errors you had on your report last month.”

Bonus Tips

How do you prepare when you know the outcome won’t be good? We think that an outcome is going to be bad. Come to the conversation with a sense of openness. We have no control of other people’s responses, so focus on how you prepare and react. How do you get the person to stop and listen? Just ask. “I can see you are in the middle of something right now. Can we set up a time to talk about something important?” Partner with that person and use questions to invite them to see that you really want to have a conversation with them. Source: Susan Ann Koenig, JD, executive coach

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Cassling’s recent service campaign used a variety of tactics to promote its excellent service statistics. From ads in regional magazines to case studies and a new video, Cassling’s dedication to service was highlighted in a number of ways.

cassling.com/service

Cassling Service Campaign by the Numbers

72

percent increase in web traffic after launching the service campaign.

CASSLING SERVICE

UNMATCHED SERVICE

SERVICE UNMATCHED IN THE INDUSTRY

HELPING YOU STRENGTHEN COMMUNITY HEALTH CARE

EXPERIENCED PERSONNEL

Unmatched Service | Experienced Engineers | Fast Response Time Proactive Planning | More Uptime, More Peace of Mind

FAST RESPONSE TIME

At Cassling, we build long-term relationships with our customers and offer complete support every step of the way. Whether it’s routine maintenance or an emergency call in the middle of the night, your need is our first priority. By maximizing equipment uptime, Cassling Service allows you to help more patients and decreases financial loss and wasted staff time.

PROACTIVE PLANNING MORE UPTIME, MORE PEACE OF MIND

CASSLING SERVICE CUSTOMERS EXPERIENCE

99.8%

day by being available. That’s a huge value to me, and to the patients.”

average uptime.

A Cassling Service Case Study » Cassling has more than 75 field service engineers strategically placed through the Midwest ready to respond to your immediate needs. Our Medical Center

Regional West – Sharon McKinney, imaging services director, Omaha-based call center is available for assistance 24/7. Regional West Medical Center

Our Investing in You series is designed to provide education on hot topics and industry trends. Seminars are geared toward a variety of audiences and are held throughout the Midwest. In addition, webinars www.cassling.com are availableNeb. for convenient access from any location. Scottsbluff,

Download case studies at www.cassling.com/service

To read the complete case study, go to www.cassling.com/service

75

Visit www.cassling.com to register for upcoming events

24

THE DIFFERENCE

IS SERVICE

local field service engineers

hours a day, seven days a week.

Investing

in YOU

MORE UPTIME, MORE PEACE OF MIND PROACTIVE PLANNING FAST RESPONSE TIME UNMATCHED SERVICE

Promote Your Investment and Reinforce Your Brand

IS SERVICE

| 800.228.5462

99.8%

average uptime. More than 75 OEM-trained field service engineers are strategically placed throughout the Midwest to address your immediate needs. More service engineers means a faster response time, whether by phone or on site.

OUR PARTS DEPARTMENT SHIPS

EXPERIENCED PERSONNEL

MORE THAN

AVERAGE TIME IT TAKES FOR CUSTOMERS TO RECEIVE PHONE FIXES OR ON-SITE SUPPORT ON A CRITICAL DOWN SYSTEM

THE DIFFERENCE

MORE THAN

13808 F Street | Omaha, NE | 68137-1102 | 402.334.5000 | 800.228.5462

events areRegional 100 percent education based. Cassling applies for As one of only three Level II trauma centers inAllNebraska, 13808 F Street | Omaha, NE | 68137-1102 | 402.334.5000 continuing education credits from the American Society of Radiologic West Medical Center relies on Cassling to provide experienced, www.cassling.com with more like Technologists when of relevant. “It’s easy to be“Working good once, butCassling feels dependable serviceaon their 11 Siemens systems. The availabilty partner a vendor.” a local field service engineer impacts the speed and efficiency of it’s difficult to be good than day in – Lawrence,while Kansasthe relationship between Cassling’s service service response, and day out. Cassling is good In 2011, 100 percent of attendees said they engineer and Regional West’s biomedical engineer enables quick day in and day“Cassling out.” would recommend Cassling’s Investing in You and little changes on the is known for theirproblem greatsolving service – to no down time. With – Todd Kranpitz, executive director of radiology, series to plays a friend. health-care horizon, Regional West believes that service a key andIowathey prove it.” Healthdefinitely Des Moines role in extending the life of their existing sytems and in taking care of – Hastings, Nebraska their patients.

Investing in You

DES MOINES

Methodist • Lutheran • Blank

52 minutes.

Complimentary Events to Benefit You and Your Team

» Siemens innovations can help you strengthen patient care, improve operational efficiencies and optimize workflow.

24x7

Regional West Medical Center

Case Studies

When faced with an important decision, it helps to hear from others who have gone through similar situations. Cassling case studies give Providing the Best of Both Worlds you insight on how our service has helped customers strengthen patient care and improve workflow in their own facilities. Our case Through our partnership with Siemens we offer our customers an studies feature health-care organizationsunprecedented of various sizes throughout level of service and support in combination with worldour Midwest territory. renowned imaging products. Siemens’ portfolio of imaging solutions is

Cassling’s service team includes a loyal group of field service engineers, IT professionals and project managers who provide remote diagnostics, on-site repair and support. Download Service Case Studies In addition to field support, Visit us online to hear from our Uptime, More Peace of our Omaha-based call Proactive Planning | More Mind customers on how Cassling center is available 24 hours Unmatched Service | Experienced Engineers | Fast Response Time service impacts patient care. a day, seven days a week.

CASSLING SERVICE HELPING YOU STRENGTHEN COMMUNITY HEALTH CARE GO TO CASSLING.COM/SERVICE

CUSTOMERS EXPERIENCE CASSLING SERVICE

SOUTH DAKOTA Rapid City

Waterloo

Sioux City

Dubuque

Cedar Rapids

Des Moines Iowa City

Omaha

Grand Island

» A customized marketing plan and promotional pieces branded to your organization » Planning, writing and design all within one price, and with a fast

Davenport

FAST RESPONSE TIME PROACTIVE PLANNING MORE UPTIME, MORE PEACE OF MIND

Salina

414

Unmatched Service | Experienced Engineers | Fast Response Time Proactive Planning | More Uptime, More Peace of Mind

SERVICE UNMATCHED IN THE INDUSTRY At Cassling, we build long-term relationships with our customers and offer complete support every step of the way. Whether it’s routine maintenance or an emergency call in the middle of the night, your need is our first priority. By maximizing equipment uptime, Cassling Service allows you to help more patients and decreases financial loss and wasted staff time.

52 minutes.

average uptime.

Need help with a marketing challenge? Contact us at marketing@cassling.com or 800-228-5462

Topeka

Kansas City

Lawrence

Wichita

HELPING YOU STRENGTHEN COMMUNITY HEALTH CARE

99.8%

MISSOURI

KANSAS

Dodge City

CASSLING SERVICE

CASSLING SERVICE CUSTOMERS EXPERIENCE

52 minutes.

ILLINOIS

Lincoln

Kearney

UNMATCHED SERVICE EXPERIENCED PERSONNEL

Cassling marketing packages include:

IN THE INDUSTRY SERVICE UNMATCHED

NEBRASKA

North Platte

We understand the unique challenges of health-care marketing, and have the specialized expertise and resources to strategically promote your new system, service line or brand. Our award-winning marketing team has worked with health-care organizations of all sizes. We serve as your marketing partner and let you focus on providing quality patient care.

A CRITICAL DOWN SYSTEM turnaround FIXES OR ON-SITE SUPPORT ON » A focus on results CUSTOMERS TO RECEIVE PHONE and ROI AVERAGE TIME IT TAKES FOR

financial loss and wasted staff time. equipment uptime, Cassling Service allows you to help more patients and decreases call in the middle of the night, your need is our first priority. By maximizing support every step of the way. Whether it’s routine maintenance or an emergency IOWA At Cassling, we build long-term relationships with our customers and offer complete Sioux Falls

Scottsbluff

Marketing Services

Cassling and Siemens Partnership

Cassling Service From The Customer Point-of-View

designed to meet a wide range of budgets and needs. With Cassling and “Cassling demonstrates the Siemens, you can be assured that you receive support from product sale value of their service every through project management, installation and ongoing service.

%

Pittsburg

13808 F Street | Omaha, NE | 68137-1102 | 402.334.5000 | 800.228.5462

1,500

www.cassling.com

AVERAGE TIME IT TAKES FOR CUSTOMERS TO RECEIVE PHONE FIXES OR ON-SITE SUPPORT ON A CRITICAL DOWN SYSTEM

D O W N LO A D S

The number of times the service case studies were downloaded from cassling.com LOCAL SUPPORT SPECIALISTS Cassling’s service team includes a loyal group of field service engineers and project managers who provide remote diagnostics, on-site reports and support. With an average of 12 years of industry experience, our seasoned engineers possess versatile, multi-modality experience that has earned our customers’ trust.

SOUTH DAKOTA Rapid City

Sioux Falls

LOCAL SUPPORT SPECIALISTS MORE THAN

75

IOWA NEBRASKA

MORE THAN

MISSOURI

Salina

customers at the C-level and director level received a direct mail piece highlighting Cassling’s outstanding service statistics and case studies.

Topeka Kansas City Lawrence

Sioux Falls

Dodge City

Wichita

Pittsburg

Waterloo

IOWA NEBRASKA

Dubuque

Cedar Rapids Des Moines Iowa City

Omaha Grand Island North Platte

local field service engineers

Kearney

Davenport

ILLINOIS

Lincoln

MISSOURI

are strategically placed throughout the midwest to address your immediate service needs. More service engineers means a faster response time, whether by phone or on site.

KANSAS

PRSRT STD U.S. POSTAGE

PAID

Topeka

Salina

Kansas City

OMAHA, NE PERMIT NO. 579

Lawrence

Dodge City

Fast, dependable equipment service with experienced, local engineers.

Davenport

ILLINOIS

Lincoln

Kearney

KANSAS

Sioux City

75

Dubuque

Cedar Rapids Des Moines Iowa City

Omaha Grand Island North Platte

local field service

Cassling’s service team includes a loyal group of field engineers SOUTH service engineers and project managers who provide are strategically the DAKOTA remote diagnostics, on-site reports andplaced support.throughout With Rapid City midwest to address your an average of 12 years of industry experience, ourimmediate service needs. versatile, More service engineers means a faster seasoned engineers possess multi-modality response time, whether by phone or on site. experience that has earned our customers’ trust. Scottsbluff

Waterloo

Sioux City

Scottsbluff

13808 F Street Pittsburg| Omaha, NE 68137 402-334-5000 | www.cassling.com

Wichita

PRSRT STD U.S. POSTAGE

You can plan on it.

PAID

OMAHA, NE PERMIT NO. 579

13808 F Street | Omaha, NE 68137 402-334-5000 | www.cassling.com

Fast, dependable equipment service with experienced, local engineers.

You can plan on it. What’s the difference between waiting for equipment service and receiving support in under an hour?

THE DIFFERENCE

IS SERVICE THE DIFFERENCE IS

What’s the difference between waiting for equipment service and receiving support in under an hour?

CASSLING

THE DIFFERENCE

SERVICE

IS SERVICE THE DIFFERENCE IS

25 E M P LOY E E S

The number of people that participated in the service campaign.

12

C U S TO M E R S

5

CASSLING

SERVICE

customers are featured in a 3-minute video about Cassling service.

VIEW MORE ON WWW.CASSLING.COM

4

Impact | Fall 2012


TOTAL LIVING

CHOICES DEVELOPS ADVISORY COUNCIL

TO REDUCE READMISSIONS

During Accountability training, employees learned readmissions, reduce length of stay, improve care about the importance of feedback. Initially, the coordination and increase patient and staff satisfaction. feedback process was used as an internal tool, but TLC is taking feedback to another level by developing “This partnership with Adventist Health will give us a ongoing customer feedback sessions through an better understanding of their care coordination needs, advisory council. and help guide us in developing a readmissions product that will benefit all clients,” said Patrick Yee, vice An advisory council is made up of volunteers who offer president of product organization at TLC. “This input, ideas and expert advice to an organization. deepens our commitment to customers to work their Traditionally, new or small businesses choose to have feedback into our product line.” advisory boards to benefit from the knowledge of others. TLC is organizing a Readmissions Advisory Council consisting of a select group of clinicians, managers and administrators from hospital systems and post-acute providers, who will help guide the clinical vision and strategy for TLC’s product line designed to reduce readmissions and improve patient care.

Next Steps

Moving forward, the Advisory Council will be involved in monthly strategy meetings with TLC’s leadership team to set the vision for the readmissions product. The TLC engineering team will develop the readmissions software, and will gather product feedback from the Council during bi-weekly meetings. The final phase of the readmissions project will be an on-site beta test at the hospitals and post-acute providers that are members of the Council.

To further improve its care management system for clients, TLC is partnering with Adventist Health, a 19-hospital system headquartered in Roseville, Calif., to develop a readmissions module within Care Finder-Pro®. The Adventist Health partnership is the first phase of the “I look forward to working with Council members to Readmissions Advisory Council. enhance TLC’s solutions,” Patrick stated. “Our leadership team has been focused on increasing our footprint within Addressing the Readmissions Issue the industry, and this readmissions project is not only a Across the country, hospital leaders are identifying significant step for us and our customers, but an influential strategies to reduce 30-day readmissions to avoid step in the health-care industry.” Medicare penalties that can add up to millions of dollars. Beginning Oct. 1, the Centers for Medicare & Medicaid Services will penalize hospitals that have higher-than-average readmission rates for congestive heart failure, acute myocardial infarction or pneumonia by cutting Medicare payments by up to 1 percent. The penalties will increase to 2 percent in 2014 and 3 percent in 2015. This deepens our commitment to customers to work their feedback into our product line. TLC’s electronic care management system, Care PATRICK YEE Finder-Pro, was designed to streamline the patient vice president of product organization discharge process to help hospitals minimize

5


Enhancing the Member Experience Through Technology The Cassling Support Team Makes IT Seamless They don’t work in direct patient care. But IT support is having a direct impact on the level of sophisticated care that Members.MD members experience in the new Council Bluffs, Iowa, practice. When Drs. Barry and Alan Kricsfeld opened their Members.MD physician practice in the spring of 2012, they wanted technology to take the customer experience and staff satisfaction up a notch. They contracted with the Cassling IT Service team to make it happen. The physicians and staff focus on delivering superior service to members, while the team performs their work behind the scenes to enhance the member experience. From the initial meetings to working through logistics such as budget and timelines, Cassling was dedicated to making the IT process seamless for all involved. “Our goal is to make the process invisible and as hassle-free as possible,” Regional Service Manager Shawn Pew said. “When new physicians come on board with Members.MD, we have a great team that can help with IT support to make the transition to opening a practice – and beyond – easier.”

“We take care of IT, so physicians can focus on taking care of their members.” – Support Engineer Kyle Vanderheiden

6

The Member Experience

The Members.MD member experience is about adding value in every way. Each time a member steps foot into a physician practice, the visit needs to meet and exceed every expectation. Good customer service not only is the face-toface interaction, but every surrounding influence. Whether it’s waiting room décor, marketing or technology, everything a member encounters impacts their overall experience.

Unique Features

To make the practice as efficient as possible, the IT Support Team focused on implementing wireless technology. From iPads and phones to their electronic medical record, all staff has web access throughout the clinic. “Making the practice entirely wireless certainly helps staff provide more efficient care to their members,” Support Engineer Kyle Vanderheiden said. Next, the IT team installed 47-inch plasma TVs in each exam room. Configured with Apple TVs and docking stations for laptops, the staff can connect their equipment with the TV and visually show members their charts or medical images. “The beauty and simplicity of this technology is that the physicians have another way to connect and educate their patients to improve their health and wellness,” Kyle said.

Impact | Fall 2012


Support Engineer Kyle Vanderheiden demonstrates the capabilities of the new technology

Beyond Installation

Cassling IT provides service beyond installation. Drs. Joel Bessmer, Don Darst and David Sharp have clinics that use ongoing support from Cassling. With a response time around 10 minutes, IT is able to provide ongoing training, equipment reconfiguration and assist in telecommunications. “If a practice has a problem with their phones or Internet, we work with their vendors to find a solution. We know the language and work with them on their behalf,” Shawn said. For the Cassling IT Support Team, their goal is to relate to each customer and respond to their needs. They find solutions behind the scenes so that practices can be optimized to their full efficiency. The team has set a precedent when it comes to IT support and has received great feedback from the physician practices. “It’s very rewarding,” Kyle said. “We love the challenge to meet and exceed expectations and see the culmination of IT in the practice. When a practice opens, the last thing a physician and staff want to think about is IT. We take care of IT, so physicians can focus on taking care of their members.”

View photos and video of Drs. Barry & Alan Kricsfeld’s new Members.MD practice at www.members.md/kricsfeld

7


F ON THE

CQuence Health Group Human Resources Administrator Kara Ketelsen, daughter Kaitlyn and husband Brad

Total Living Choices Customer Support Representative Channing Bryen’s children, Jace, Adriana and Sophia Grace

With school schedules, team practices, homework, work and everything else in between, family time may be hard to come by. As our busy lives pull us in a variety of different directions, it is important to make the most of every opportunity together. Being busy is part of family life, but is too much scheduled activity a bad thing for kids and families? We might be exhausted at times, but at the end of the day, some experts believe staying busy is better for the balance and relationships within families. “Kids today are actually closer to their parents than in past generations,” says Joshua Coleman, co-chairman of the Council on Contemporary Families. Research has shown that parents today spend more time teaching, caring for and playing with their children than parents did in the supposed golden age of the family in the 1960s. “Kids really do feel the investment and sense of care that their parents are putting into them,” Coleman says. 8

Below are three employees who share a glimpse into their family life and how they stay balanced through support, dedication and involvement in their children’s activities.

STAYING STRUCTURED

FA

they organize the annual ice cream social to raise funds for the team and help with behind-the-scenes work during practices. “It has been our goal to keep her involved and active in her life and have something to focus on. We hope she gets the additional structure, camaraderie, sportsmanship and ultimately, the personal satisfaction of it all,” she says.

With a demanding schedule, Kara believes the key to creating balance in the family is structure. “We make sure we are all meeting our needs in every area of life (work, school, etc.) and have time together outside of those activities.”

It’s an all-around team effort at the Ketelsen household. CQuence Health Group Human Resources Administrator Kara Ketelsen’s 11-year-old daughter Kaitlyn is an avid and talented swimmer. Already in her young career, Kaitlyn For Kara, the most rewarding part is participates on the YMCA swim team seeing her daughter achieve her goals. and has had much success. By creating “Of course you always want your child family goals, Kara and her husband stay to come in first, but as long as we are dedicated to their daughter’s passion working together, having fun and and development. growing personally, our family is very happy.” For starters, Kara and Brad actively volunteer for the swim team. Each year Impact | Fall 2012


FOCUSING Cassling Support Engineer Bruce Fustos with daughter Nicole

AMILY EVERY STEP(PER-ETTE) OF THE WAY

many memories together. Bruce believes to middle school. Sophia Grace it is important to live in the moment. celebrated her first birthday and is Volunteering during his daughters’ “The time to stay focused is during learning how to walk. On top of it all, baton-twirling competition allows practice and competitions. But it is the family is busy with multiple sports Cassling Support Engineer Bruce important to use our downtime to relax and fundraising events. Fustos to be directly involved in their and keep other areas of life balanced.” activities and enables him to spend “A supportive family is the key to our more quality time with his family. In addition to capturing moments on balance,” Channing says. “Between film, Bruce volunteers at local and parents and grandparents, we have so Bruce’s two daughters, Nicole, age 15, regional competitions. For him, the much support and help. Someone is and Emily, age 11, are members of the most rewarding part of a busy schedule always attending a game or babysitting, Stepper-ettes, one of the largest baton- is seeing the self-confidence it has built you name it!” twirling group in the country. for his daughters. “Seeing them able to set goals, work hard and learn from For Channing, the busier the schedule With success at Regionals, Nationals every opportunity – good or bad – is the more rewarding the outcome. “I and even World competitions, Bruce the most rewarding part.” love seeing my children succeed and be and his wife are with the team every happy – knowing that they are working step(per-ette) of the way. “I am always FAMILY SUPPORT hard and doing everything they want running around taking pictures to To say this is a milestone year for Total to do. They are each determined to do share them with the team,” Bruce said. Living Choices Customer Support different things whether it’s wrestling “So much so, that I was given the Representative Channing Bryen is an or track - or crawling! I am so happy to nickname of ‘Papa’razzi.” understatement. Channing has three see them go toward their goals.” children who all are celebrating During nine-hour drives to Nationals, significant milestones in 2012. Her Visit 360 to and flights to Switzerland for the World 15-year-old daughter, Adriana, began view additional competition, the Fustos family creates driving. Son Jace, age 11, is transitioning family photos! 9


Health-care Providers Leverage

Mobile Technology to Improve Outcomes and Engage Patients The next time you visit your health-care provider, take note. If your physician starts to dictate directions into his iPad, or if your nurse looks up a symptom using an app on her smartphone, don’t be shocked. Health-care providers are leading the way to mobile technology adoption to improve the way care is delivered to patients. In fact, among nursing professionals, 71 percent use a smartphone on the job. In addition, the number of physicians who use iPads in the workplace has doubled within the last year, and one-half of these tabletowning physicians use their device at the point-of-care. It’s no surprise that health-care providers are joining the mobile revolution. In the United Kingdom, physicians are actually encouraged to prescribe smartphone apps to help patients manage conditions ranging from diabetes to depression. While the U.S. hasn’t reached this level of engagement, there are a number of free and inexpensive apps available to health-care providers to assist them in their job. With more than 40,000 medical applications available for download on smartphones and tablets, mobile technology is paving the way for providers to improve outcomes and encourage patients to take greater control of their health.

READ MORE ON

10

Visit 360 to learn more about how applications in health care are improving patient engagement and safety.

Impact | Fall 2012


An App a Day to Keep the Doctor Away

Most of us are familiar with the old adage: “An apple a day can keep the doctor away.” If you are among the 70 million Americans who own a smartphone, it probably comes as no surprise that there’s also an app for that!

With the tap of a few buttons, patients can launch applications on their Android, iPhone or other Internet-enabled mobile device to monitor their health status – from checking their heart rate and blood pressure to managing sleeping habits and even diabetes. Apps can identify dangerous ingredients pertaining to food allergies, as well as create fitness plans, track calories, find healthy restaurants, provide nutritional information and calculate body mass index. Health apps can also help patients identify their risk for certain diseases and help inform them about certain medications.

Easy-to-use Wellness Apps

The good news is that you don’t have to be technologically savvy to use health-related apps. Last year, the Office of the Surgeon General launched a Healthy Apps Challenge to spur development of user-friendly applications that encourage people to live smarter, healthier lives. The following apps were awarded for being imaginative solutions to help you make better food choices, track your exercise routines and more. Healthy Habits. This app emphasizes more than daily activity and eating well. It also encourages you to get a good night’s sleep, think positively and spend time with family. In addition, the app addresses health issues such as smoking, wearing sunscreen, taking time for creative activities and reducing stress. Users simply choose the healthy habits they want to track.

Lose It. Make dieting and exercise less of a chore with this app that helps you meet your goals. You get a daily calorie budget and are prompted throughout the day to log your food intake and activity. For added motivation, the Lose It app encourages users to be social and share their daily logs on Facebook.

Fooducate. Using a barcode scanner, this app quickly provides a food’s “health value” – represented by a letter grade from A to D – plus “hidden” facts like additives and preservatives. The app also compares similar products and provides healthier alternatives.

GoodGuide. This app makes it easy to live a health- and environmentally-conscious lifestyle. It provides manufacturer information for more than 170,000 personal care, household and food products to help you make green and ethical purchasing decisions.

With more than 9,000 consumer health apps in the iTunes store alone, there’s plenty of support available to help you make healthier choices. Go to the blog section on 360 and tell us about your favorite health app!

11


PRSRT STD U.S. POSTAGE

PAID

OMAHA, NE PERMIT NO. 579

13808 F STREET | OMAHA, NE 68137-1102

Did you know?

Each of the CQuence companies has a social media presence. Find them online today!

CQuence University Upcoming Courses 19

12 to 1 p.m. CDT

How to Prepare for a Successful Health Screening

SEPT.

Presented by SimplyWell

14

The Food/Mood Connection

NOV.

university

12 to 1 p.m. CDT

Presented by Alegent Health Employee Assistance Program All courses are offered live at the Omaha office or via webinar.

For more information and to register, visit 360.

Keeping you connected.


Impact Fall 2012 Cassling Issue