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Rel cation Proposal

Table of Contents About Us


Your CCH Team



Current Affliations

Setting Higher Standards Together

4 5

Effective Service Areas 6 Partnership for Success 7 Departure Services 8

Recruitment Assistance Destination Services Group Moves

Rental Assistance





About Us We treat others as we wish to be treated.

Cottingham Chalk Hayes, Realtors is a locally owned residential real estate company. Cottingham-Chalk & Associates was founded in 1983 by Dan Cottingham and John Chalk, and Bissell-Hayes Realtors joined forces with us in 2009. This union strengthened the company during unique times and increased our market presence and market share. Our agents are service-minded and understand that someone’s home is often their largest and most precious investment. As professional Realtors, every sales associate is committed to treating all clients with respect, honesty and integrity. We strive to go beyond treating others as they might expect to be treated by delivering unparalleled service. We are also committed to serving the communities in which we live. Our agents and staff volunteer with many local organizations to help insure that Charlotte will continue to be a wonderful place to live, work and play for years to come!

“You succeed by putting other’s interests above your own.”


Relocation RELOCATION We have maintained a fully-staffed Relocation Department for over 30 years. Cottingham Chalk Hayes Relocation is committed to personalizing the service we provide to each

Current Real Estate Affiliations

individual, family and corporate client. Our department has received many awards including President’s and Chairman’s awards, Crown of Excellence awards, and numerous Referral production awards. We value our relationship with other brokerage firms around the country and dozens of relocation management companies and corporate clients.

GLOBALLY CONNECTED While we understand that real estate is a local commodity, our affiliation with Leading Real Estate Companies of the WorldTM affords us the luxury of being able to connect buyers and sellers globally. Membership in LeadingRE is by invitation only and sets us apart as one of the top independently-owned companies in the U.S. This also means we are held to a higher standard with regard to training, service delivery and sales production.

Charlotte Area Regional Realtor Association Carolinas Multiple Listing Service, Inc. Leading Real Estate Companies of the World™ Luxury Portfolio International™ Worldwide Employee Relocation Council (ERC) Relocation Director’s Council (RDC) Charlotte Metro Area Relocation Council (CMARC) Charlotte Chamber of Commerce SouthPark Area Council National Association of Realtors® North Carolina Association of Realtors® South Carolina Association of Realtors®


relocation Team SUZANNE LAIL

CRP, GRP Relocation Director RealtorÂŽ / Broker 704.364.4400 x 1225


GRP Relocation Coordinator RealtorÂŽ 704.364.4400 x 1242

As Relocation Director, Suzanne is responsible for maintaining corporate and third-party relocation business, managing corporate inventory properties and training agents. In addition to Relocation, her real estate industry experience includes single-family development, multi-family marketing, sales, contract management, and property management. Suzanne holds a NC Real Estate Broker license. She earned her Certified Relocation Professional (CRP) designation from the Worldwide Employee Relocation Council (ERC), and Global Relocation Professional (GRP) designation from Leading Real Estate Companies of the World TM. She is also an active member of the Relocation Directors Council (RDC), the Charlotte Area Society for Human Resource Management (CASHRM), and sits on the Executive Board of the Charlotte Metro Area Relocation Council (CMARC). Kathryn serves as Relocation Coordinator and is the primary point of contact for Broker-to-Broker Referrals and third-party consultants. She also assists with managing corporate inventory properties. Kathryn performs needs assessments for referral clients and hand selects agents to provide the required services. Her background is in multi-family property management, and she holds a NC Provisional Real Estate Broker license and is working towards a full, unrestricted Broker license. Kathryn earned a Global Relocation Professional (GRP) designation and is an active member of the Charlotte Chamber of Commerce and the Charlotte Metro Area Relocation Council (CMARC).


Departure Services SELLERS Our full-time staff interviews every referral client – both buyers and sellers – and then hand-selects the agent who will represent that client. We complete a full needs assessment with the goal of not only understanding their real estate requirements, but also to get a feel for personality traits, lifestyle preferences, hobbies, and any other traits that will enhance the client/agent relationship. Our services include but are not limited to the following: • Interviewing homeowner to determine timing of the move, marketing expectations, and any traits they desire in the assigned agent • Hand-selecting a relocation-certified agent who has experience in the homeowner’s neighborhood or subarea of Charlotte • Assisting the agent with completion of the Broker Market Analysis and review it for accuracy prior to submitting to the RMC • Assisting the agent with listing documentation and marketing efforts with the goal of capturing the broadest buyer pool available, maximizing the return to the homeowner, and coordinating a smooth transaction and closing.


Destination Services

BUYERS As with Departure Services, we interview every buyer over the phone to complete a full needs assessment. The more information we are able to collect from the transferee upfront, the better job we do of matching them to a great agent. Our services include:


• Providing a single point of contact within the Relocation Department • Hand-selecting a relocation-certified agent who is knowledgeable of a wide variety of areas in which the transferee might be interested. • Sending our online WELCOME TO CHARLOTTE magazine via email – and hard copy upon request. • Working with the selected agent to arrange a customized tour of areas of interest • Delivering a Charlotte gift basket to the hotel for executive-level transferees • Providing resources for spouse resumé distribution • When appropriate, introducing mortgage consultant from Cunningham & Company Mortgage, our on-site consultant • Assisting with assimilation into Charlotte area

recruitment assistance Charlotte’s economy is strong and corporations of all sizes are constantly recruiting top level talent. We are excited to serve as Charlotte Ambassadors and assist with your recruiting and talent retention efforts. Recruiters from all types of industries call on us to provide overview tours to their candidates. This might include any or all of the following: • Contacting the candidate ahead of time to confirm their travel plans and the amount of time available for the tour • Determining if they are familiar with Charlotte or if this is their first time visiting - in which case we provide a broad overview tour hitting all the highlights • Customizing every tour to meet the needs of the job candidate AND the recruiter/corporate client • Sending our online WELCOME TO CHARLOTTE magazine via email – and hard copy upon request. • Delivering a Charlotte gift basket to the hotel for the executive-level transferees • Following up with the recruiter/corporate client after the area tour to provide feedback


Group Move Cottingham Chalk Hayes has been instrumental in assisting with major group moves into Charlotte since 1985. In recent years we were a lead broker on high profile moves with Electrolux, LPL Financial, Chiquita, MSC Direct, Met Life and Corning Optical.

PROTECTING AND NURTURING YOUR CORPORATE TRANSFEREE There are many important factors that determine the success of a group move. One of the biggest is the retention of key employees. Providing your employees with the tools they need to make decisions that affect their career and family is one of our goals. Our services include the following: ► Review of your group move relocation policies and benefits ► Provide cost estimates based on existing or proposed policies ► Coordinate “Orientation Meetings” for employees and provide information on Charlotte to gain enthusiasm and dispel misconceptions ► Coordinate pre-decision trips on a group or individual basis. For groups, this will include arranging bus tours sponsored by home builders, mortgage lenders, and other service providers. For individuals, each tour is customized to meet their needs. ► Counsel each employee and prepare a detailed needs assessment to identify their home-finding criteria. ► Hand-select a relocation-certified agent to assist in the search for a new home and assimilation into the Charlotte area. ► Assist with the disposition of their home in the departing city


Rental Assistance RENTAL ASSISTANCE We offer both Complimentary and Fee-Based rental assistance. Both include the following: ► Conduct a needs assessment by phone or email with transferee ► Provide an overview of the rental market and options (apartment vs. single-family, vacancy rates, price ranges, etc.) ► Explanation of the rental process (required deposits and fees, lease terms, etc.) ► Rental Resources (links to local apartment-finding services, temporary/corporate housing providers, furniture rental companies, professional property managers, etc.) ► Rent versus Buy comparison In addition to the above, our Fee-Based, Agent-Guided service includes: ► Extensive research and previewing of desired type of rental property ► Personalized tour of area (overview of community, amenities, schools, etc.) ► Scheduling of appointments to view rental options identified by transferee ► Cost is $250 for half day (3-4 hours), $500 for full day, $750 for two days, $1000 for three days


Effective Service Areas Cottingham Chalk Hayes agents are thoroughly knowledgeable of the various real estate markets in Charlotte and the surrounding communities. Our service area includes, but is not limited to the following:

CHARLOTTE Mecklenburg County 28200 - 28288


CORNELIUS Mecklenburg County 28031


Mecklenburg County 28036

Mecklenburg County 28078

Mecklenburg County 28105

Mecklenburg County 28277

Mecklenburg County 28134











Union County 28173

York County 29708



Union County 28173

York County 29707

Cabarrus County 28025

York County 29708

Union County 28079

Cabarrus County 28075

York County 29708



2017 Relocation Services  

2017 Relocation Services

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