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CornwallCare Our News

Winter/Spring 2018

CORNWALL CARE IN 2017 CARE HOMES IN THE

SPOTLIGHT FIND OUT WHAT’S BEEN GOING ON

TOP STORIES ■ Cornwall Care’s 21st birthday beach party ■ CQC outstanding for 3 homes ■ Home Care received a glowing CQC report

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Contents Top Stories ............................... 03 Cornwall Care Outstanding Staff Awards ...... 04 Our Homes in the Spotlight.... 06 Our Christmas Celebrations .... 12 Our Staff in the Spotlight ....... 16 Your Benefits Portal ................ 18 Our Refer a Friend Scheme ..... 18 Go Green.................................. 19

Welcome to the Winter/Spring Edition of

OUR NEWS 2017 saw lots of wonderful events and experiences across all our services. It is important to us at Cornwall Care that we provide our residents with more than just excellent care services; we want to help them have fantastic living experiences as well, celebrating all of their special moments. In this edition of Our News, we will be looking back and sharing with you some of those moments. These include our Halloween and Christmas activities and outings and also our Outstanding Staff Awards event. We have welcomed a number of new employees into Cornwall Care in the recent months, as we strive to offer the best care services in Cornwall. In 2017, CQC rated three of our homes with ‘Outstanding’ in one of the five rated categories. Home Care also received a glowing report. Myself and the management team would like to thank everyone for their hard work and dedication and pass on our best wishes to our valued residents, not only in our residential and nursing homes but in the community as well.

To read more, please visit www.cornwallcare.com

Cornwall Care Cornwall Care House Glenthorne Court Truro Business Park Truro, TR4 9NY

Robert Black, CEO

01872 261787 welcome@cornwallcare.org www.cornwallcare.com

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TOP STORIES T H E L AT E S T N E W S A N D H E A D L I N E S F R O M C O R N W A L L C A R E

Cornwall Care’s 21st birthday beach party

CQC

‘Outstanding’ ratings Congratulations to three of our homes who received an ‘Outstanding’ award for one of the five rated categories: Trewartha received ‘OUTSTANDING’ in the Responsive category, Redannick also received ‘OUTSTANDING’ in the Responsive category and Mountford received ‘OUTSTANDING’ in the Caring category. Well done to all of them, keep up the good work!

Ninety Go Wild on Marazion Beach Nothing could dampen the spirits of the 90 party goers at the last of Cornwall Care’s 21st birthday parties – not even the weather. We were there to celebrate Cornwall Care’s 21st year of being an independent Cornish charity. Cricket and rounders matches were played (this was kindly facilitated by Ben of Cornwall Sports Partnership). Competitiveness was high and a little bit of cheating crept in, but it was all in good fun. The end result was a draw and everyone was cheered on by the sensible lot that stayed in the relative warmth of the tent. When light stopped play, music and food took over. Tasty food was provided by The Old Stable Company and it was enjoyed by all. Our band for the event – Scenic Route – played a brilliant set until the sun went down. Braziers were lit and marshmallows were toasted. Robert conducted his own rendition of ‘Happy birthday to us’, the candles on the birthday cake were lit and the dancing began. It was hard to decide who enjoyed the evening more – the adults or the children. The party location was a special gift from St Aubyn Estates and the late Lady Mary Holborow who was previously a Trustee of Cornwall Care. What a special location it was – truly memorable. Thank you to all that took part. Here’s to the next 21 years!

Home Care received a glowing CQC report On 31 October, Chris Harvey presented the Home Care team with flowers and cakes to celebrate their CQC report which was published in September. The report rated them as ‘GOOD’. Chris read out some lovely comments from the report which included: ‘People were extremely happy with the quality of care and support they received and numerous people told us the service they received could not be beaten. People’s comments included: “They are brilliant, I give them ten out of ten for everything”; “I couldn’t have better; they have been like part of the family”; “I am very lucky and appreciate everything they do” and, “They couldn’t be better. I would recommend them to everybody”. “The culture of the service was caring with a clear and obvious focus on ensuring that the care needs of people were met”. Staff told us “We have a good team”; “I would be happy for any of our staff to look after my relatives”; “I enjoy my work and am proud of the company I work for”. Well done to the Home Care Team!

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g n i d n a t s Out s d r a w A f f Sta

2017

We would like to thank all our Sponsors, without them the event wouldn’t have taken place and wouldn’t have been so enjoyable: Nurse Plus, Triodos Bank, PKF Francis Clark, Diversey, Brian Etherington, Truro & Penwith College, Prior HR, City Electrical Factors, Martin Luck Group incorporating Brewers, Stephens Scown, Headland Printers, PBWC Architects, IU Energy, Currie & Brown, Lillie Brothers, Cornwall College Business and Datasharp.

On Thursday 12 October, Cornwall Care held their Outstanding Staff Awards 2017. The event was held at The Pavilion, Royal Cornwall Showground in Wadebridge from 2–5pm. Everybody who attended had a fabulous time and the winners were overjoyed to receive their trophies and framed certificates. At Cornwall Care, we believe in recognising and rewarding individuals for their achievements. The Outstanding Staff Awards gave our employees, residents and their families the opportunity to nominate members of staff who they believed had gone above and beyond. This year, we had 17 categories and received an amazing number of nominations, a total of 490. The judges were overwhelmed by the quality of nominations; they found selecting finalists and winners extremely difficult. Congratulations to all that took part.

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1st Award Outstanding Housek eeper 10th Award Outstanding Commit Sponsored by: Diversey ment to Personal Learning & Developmen t Finalists were: Sponsored by: Headland Printers Anne Gathercole – Cedar Grange Finalists were: Steven Evans – Mountford Laura Wild – Woodland 2nd Award Outstanding Chef/Ki Manuella Rickwood – Quality & Gov tchen Staff ernance Sponsored by: Brian Etheringto Sue Kimpton – Mountford n Finalists were: 11th Award Outstanding Role Mo del Ashley Moore – Chyvarhas – Highly Com mended Sponsored by: PBWC Architects Justin Priestley – The Green Finalists were: Kirsty Williams – St Martin’s Karen Best – Flexicare Natalie Moore – Chyvarhas Nadine Riley – Supported Living 3rd Award Outstanding Home Susanne Hamlyn – Cedar Grange Manager/Deputy 12th Award Excellence in Leader Sponsored by: Triodos Bank ship Sponsored by: IU Energy Finalists were: Finalists were: Julia Tyldesley – Trewartha Bev Piper – Cedar Grange Karen Philips – Redannick Jason Tuck – Supported Living Lisa O’Shea – Cedar Grange Marc Cooper – Trengrouse Sam Tatum – Blackwood and Trev ern 13th Award Outstanding Employe 4th Award Outstanding Suppor e t Staff Spo nsored by: Currie & Brown Sponsored by: Nurse Plus Finalists were: Finalists were: Kim Pankhurst – Quality/EPD Paul Dean – Supported Living Pauline Clayton – St Breock Sâdé Callaway – Trengrouse Sarah Edom – Supported Living Sheryl Blackham – Blackwood Tracey Flower – Finance 5th Award Outstanding Carer 14th Award Outstanding Appren Sponsored by: Truro & Penwith tice College Sponsored by: Lillie Brothers Finalists were: Finalists were: Bernadette Richardson – Blackwood Jason Tuck – Supported Living Claire Gorton – Blackwood Patr icia Nelmes – Penberthy Deborah Nazari – Flexicare Stephanie Rest – Cedar Grange 6th Award Outstanding Nurse 15th Award Outstanding Commit Sponsored by: Prior HR ment to Staff Development Finalists were: Sponsored by: Cornwall College Business Kathryn Skelton – Mountford Fina lists were: Mark Bebbington – Flexicare Ann Nicholas – Finance Sarah Stevens – Trengrouse Sarah Devine – EPD/Blackwood 7th Award Outstanding Newcom er 16th Award Special Recognition Sponsored by: City Electrical Fac tors Spo nsored by: Cornwall Care Finalists were: Finalists were: Andrea Griffiths – Flexicare Kirsty Pellow – Trevern Claire Watson – Home Care Margaret Lovell – EPD Rebecca Dummer – Trengrouse Payroll Team – Central Office 8th Award Outstanding Team Suzy Noble – Home Care Sponsored by: Martin Luck Group 17th Award Making a Difference incorporating Brewers Spo nsored by: Datasharp Finalists were: Fina lists were: Redannick Team Maria Alves – Trewartha Secretariat Nikki Corson – Pengover/Chyvarhas Trevern Team Sop hie Leonard – Trengrouse Trewartha Team 9th Award Best Innovation Sponsored by: Stephens Scown Finalists were: Diane Carlyon

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OUR HOMES IN THE SPOTLIGHT

Penberthy’s Gilbert received an early Christmas present Mr Gilbert Wilton – who is 89 and a resident at Penberthy – is known as a local legend on the streets of Newquay. For the past 50 years he has been walking the streets with his wheelbarrow until recently when sadly his wheelbarrow was stolen by heartless thieves. This was very distressing for him as I am sure you can imagine. Fortunately, some wonderful people from local company Micro DIY came to the rescue and gave him a brand new one! “This is the second time that Micro DIY have donated to Mr Wilton and it’s such a lovely gesture. We really cannot thank them enough for their continued support.” said Ruth Beadle, Administrator for the care home. “Gilbert is a very independent man who has lived in his own home for most of his life. He came to Penberthy one Sunday afternoon and knocked on the door to ask if he could come in… well the rest, shall we say, is history.” Thank you to Micro DIY for their donation, you made an old man happy again.

Mountford’s event at Truro Rugby Club Mountford residents and staff were recently entertained by wonderful, melodic carols sung at an event held at Truro Rugby Club. The event went really well, so well that one of our residents who is normally very quiet (Eva) got dressed up, made her hair look nicer than usual and even put in her teeth! She had a fantastic time as did all that attended. The residents all thought the evening was brilliant and to top it all, £60 was raised from a raffle that was held at the event. This will go towards the home’s Amenities Fund. All in all – a great evening! Thank you to Truro Rugby Club who allowed us to hold our event at their club.

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Headlands’ special birthday celebrations On Friday 1 December, Dora ‘Doris’ Williams celebrated her 103rd birthday! Doris didn’t want a fuss and stayed in her room in the morning. Although she didn’t want a fuss, staff went to her room and sang ‘Happy Birthday’, gave her a birthday card, flowers and a cake which she shared with her visitors. She really enjoyed herself.

Redannick and Oomph visited the Blue Reef Aquarium Residents and staff of Redannick – along with Oomph, with their wonderful mini-bus, visited the Blue Reef Aquarium recently. They had such a lovely time. Here are some of the lovely comments from the residents. Ivy said: “It was really nice to get out of the home for the day and I really enjoyed sitting in the café and looking out at the house with the bridge leading up to it.” Terry said: “I loved looking at all the little fish swimming about.” Tony said: ‘’I was grateful for the opportunity to have done this as I have never been there before and it really was a marvellous day.’’ As for the staff, they thought it was a great trip. They said everyone had a great time and it was nice to see them all interacting and interested in what was going on around them.

Remembrance Day at The Green Remembrance Day was observed with a minute’s silence by staff and residents at The Green. Alan Tucker, the Oomph representative, arranged the service. Music was played while the residents reminisced about the old days. Coffee and biscuits were provided and poppies that were made by various members of staff were worn by all that attended the service. Everybody enjoyed the morning and paid their respects in their own quiet way to the armed forces that died in the line of duty. Thank you to all who helped to arrange this very important day. I’m sure the residents were very moved by the service.

Penberthy at the pub Some residents and staff from Penberthy went on an outing to their local pub for a Christmas charity event in December. At the event a raffle was held and tea and cakes were provided. The residents had a lovely afternoon and talked about it for weeks afterwards. They are looking forward to the next outing.

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All Hallows’ Eve at Trevern Trevern had an Autumnthemed party for their Halloween celebrations. It was great fun as staff dressed up and residents and relatives enjoyed socialising together over tasty treats kindly provided by the kitchen staff. The Monster Mash and other Halloween style oldies tunes were played and it was indeed a ‘Trevern Smash’!

Halloween at The Green The Green celebrated Halloween by draping walls, tables and ceilings with scary decorations. Some staff dressed up in Halloween style costumes and residents enjoyed eating scarily decorated food, drinking and dancing. They had so much fun.

Halloween at Penberthy Halloween kicked off in style at Penberthy. Residents, families and carers dressed in ghoulish attire and the activities which everyone took part in were apple bobbing

and pumpkin carving. A lot of laughter was heard that day.

Trengrouse Halloween Harry Potter Day Trengrouse decided to have a different type of theme for this year’s Halloween celebrations and it turned out to be a lot of fun. Their day consisted of playing spooky bingo, watching ‘days gone by’ films and playing games. Each household was named after a different Harry Potter house – Gryffindor, Hufflepuff, Ravenclaw and Slytherin. Lunch consisted of Hogwarts roast beef and dragon blood sponge!

Halloween at Headlands Headlands celebrated Halloween by playing music, dancing and taking part in party games. There was a good turnout with staff, residents and families all joining in with the festivities. They enjoyed cakes, sweets and buffet food washed down with a tipple of sherry or squash. There was friendly competition with staff and residents all joining in with games such as balloon popping, the ‘mummy game’ and others. They really enjoyed themselves.

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Redannick’s surprise party The Friends of Redannick, along with staff and residents, surprised Irene with a birthday party. Irene has been fundraising for Redannick for over 30 years and on 28th October, she turned 90 years young! Entertainment was provided by the Glendower Singers who were fantastic.

Cedar Grange Harvest Festival

Headlands feed the birds Some residents from Headlands recently spent their morning making bird treats for the variety of birds that visit or live in their garden. Some decided on the traditional round balls, but others decided to go one step further and create a bird treat in the shape of a Christmas tree which you can see from the photo here. It’s an amazing talent.

This year’s Harvest Festival service was conducted by Reverend Theresa Folland. It was a joyous ceremony where thanks were given for the abundance of fruit and vegetables we enjoy from our gardens and allotments. A beautiful display was provided courtesy of Pam Mercer, Sally Bramham and Glenys Long. Sarah and Glenys set up the display for all to see and enjoy. The vegetables were grown in the allotments and the floor display was created as an autumnal scene with fallen leaves and apples. Flowers were picked from the garden and Pam Bee brought in some super honey from her bee hives, along with squashes and terracotta pots. Sally brought in chicken and duck eggs and there were homemade chutneys, pickles and jams made from the previous harvest. Hymns were sung and enjoyed by all. We would like to thank Reverend Theresa for a lovely service and look forward to next year’s festival.

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Headlands at Paradise Park

Blackwood’s trip to Bodmin Moor Lucky residents from Blackwood were taken to see the animals on Bodmin Moor recently. They were taken by mini-bus which gave them the chance to look out of the window at the lovely scenery on the way there. Once there, they really enjoyed connecting with nature and looking at the wildlife while walking around in the fresh air. A delicious lunch was also provided.

Headlands recently enjoyed an afternoon at Paradise Park in Hayle. The trip was organised through Oomph! Our residents thoroughly enjoyed their trip out. They loved feeding the sheep, goats and pigs and really enjoyed looking at all the different birds. They had such a lot of fun.

Fidget mats and Twiddle muffs Karenza Quilters made and kindly donated some twiddle muffs and fidget mats to our nursing homes. These mats and muffs help to relieve some of the stress that dementia and Alzheimer patients suffer from. They provide sensory and tactile stimulation for restless ‘fidgety’ hands. Thank you so much for the donation, it was really appreciated.

Redannick’s visit to The Cornwall Aviation Heritage Centre Residents from Redannick recently visited The Cornwall Aviation Heritage Centre to view some of the vintage aircraft that were used in the 1950s through to the 1970s. Alan, who is the Caretaker at Redannick, was in his element. He sat inside the cockpit of a De Havilland Sea Devon and imagined he was a pilot from days gone by. Among the male residents

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Blackwood’s visit to Newquay Zoo

who attended was a former engineer who worked on the Lancaster bomber back in the day. The memories that this visit evoked were priceless to him. Another attraction at the Centre was the 1950s style, retro café. The group were given free tea and coffee whilst they sat and admired their surroundings. The staff were so helpful and considerate that the Redannick staff sent them a ‘thank you’ card for their trouble. It was a truly memorable experience for all and they can’t wait for the next trip!

Three lucky residents were taken to Newquay Zoo to see all the wonderful animals. Connecting with animals on any level can offer numerous advantages for both carers and the people in their care. Interacting with animals can help to lower blood pressure and increase feelings of happiness in people of all ages. Being around animals can help bring back fond childhood memories so it’s an ideal activity for those suffering from dementia or Alzheimer’s disease.

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w

Christmas at Blackwood On 22 December, Elizabeth Oliver celebrated her 101st birthday. At the party, mince pies and drinks were offered to visitors, music entertained people on one floor and on another floor a puppet show was shown, this went down well with residents. They were also treated to the company of some interesting animals such as owls and snakes. Some of our residents were invited to the local Tesco store for a festive meal and party over Christmas. Thank you to all who organised the entertainment and thanks to Tesco too.

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Christmas lights at Redannick Residents and staff had a lot of fun when the Christmas lights were turned on at Redannick. The Dean of Truro switched on the lights, thanks to him for attending. Thanks also to all the wonderful people who donated lights, trees and decorations. Mulled wine flowed and laughter was heard throughout the event. It really was a memorable occasion.

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Christmas at St Breock Christmas Day at St Breock was great! Residents and family members visited and had lunch with their loved ones. One lady came over from New York to spend Christmas with her mum. The Mayor, Adrian Jones, visited in the morning and left a beautiful arrangement of flowers. Father Christmas gave out presents before lunch. Lunch comprised of three courses – melon, roast turkey and Christmas pudding or trifle. Bucks Fizz was enjoyed by those who liked a tipple. Everyone had such a lovely day and wore themselves out so much with the fun and excitement that they were ready for bed earlier than usual. A special mention goes to our lady in pink, Marjorie Keat, our oldest resident, she was 103 in February!

The Green Christmas events Festivities started early in the morning with Santa and the Registered Manager going around delivering presents to all the residents. The presents were personally picked and wrapped by the carers that look after the residents. Lunch was prepared with loving care by our kitchen staff. We had a full Christmas turkey lunch with all the trimmings followed by a choice from the sweet trolley or traditional Christmas pudding. We had a drinks trolley that was filled with festive drinks – sherry, port, wine, Babysham, Advocaat (an old fashioned drink enjoyed by the older generation) beers, lagers and of course soft drinks for those that didn’t want alcohol. The afternoon was busy as usual with families popping in to see their loved ones. Later on there was a Christmas buffet with tea and chocolates for those who still had room in their tummies for more food! All in all, a successful day which will be talked about for weeks to come.

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Christmas at Trengrouse Trengrouse held their Christmas dinner party for residents and their loved ones on 22 December. The evening was a great success and everybody who attended said they thoroughly enjoyed themselves. From the starters, to the ‘’just for fun’’ awards ceremony, ending with coffee and mince pies, this event was well received and the fun and laughter just spread throughout the home. Over £100 was raised for the home’s Amenities Fund, some of which has already been spent on new games for all the residents to enjoy. We would like to thank the kitchen team for all their hard work and support, the food looked amazing and it couldn’t have been done without them. We would also like to thank the evening and night staff for their assistance with the preparation and clearing up afterwards, it was truly appreciated. Last but not least, thank you to all of the relatives and residents – you help to make our events even more special.

Christmas at Trevern We had an eventful December at Trevern. Among the 8 choir and carolling visits, a trip to Truro Cathedral, 3 Christmas parties and a trip to Penryn and Falmouth for their Christmas lights display (which ended with a fish and chips supper), we had great fun! The power of music engaged, touched and moved most of our residents whether it was from a choir of 20 carollers (including Anne; our resident singer and honorary choir

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member), or visits from the choirs to our person– centred bedrooms for those unable to join in all of the festivities. Throughout the month of December, we held a raffle which had incredibly generous prizes such as donations from staff and local businesses. Thanks to a great team effort, £402 was raised for the home’s Amenities Fund at Trevern.

Christmas at Woodland A fun time was had in December at Woodland. From enjoying Christmas parties with entertainer Duane AJ to making masks in preparation for New Year’s Eve. Staff and residents had such a wonderful time. The residents can’t wait for next year. Roll on December 2018!

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OUR STAFF

IN THE SPOTLIGHT wall n r o C e h t and eship Apprentic 17 Awards 20 Cornwall Care were proud to be a judge and sponsor in the category of ‘Apprentice of the Year – Health and Social Care and Childcare’ for the Cornwall Apprenticeship Awards 2016 hosted by Truro & Penwith College on Friday 17 November 2017. The dinner was cooked and served by apprentices of Truro &

Penwith College’s Rick Stein Academy, some of whom were being assessed on the night! Holly Day and Neil Caddy from Pirate FM were the compères for the evening which was a

Long Service award for Julie McNaughton at Trengrouse Julie started working for Cornwall Care in 1997 and she has worked at Headlands, The Green, Trewartha and Trengrouse. Julie has worked in almost every role since starting in care; from a Domestic through to Registered Manager. Julie is passionate about ensuring our residents are provided with the things they need to enable them to have a fulfilling life. She is a very supportive manager who often puts the needs of others above herself. She is always willing to offer her support to other services. She constantly strives to increase her own knowledge and is always willing to share this with others. Staff at Trengrouse have used the following words to describe Julie: • Compassionate • Fun/Funny

real celebration of achievement. Judges all noted the high calibre of nominees and the very difficult decision to choose the winner. Robert Black, Chief Executive presented Sophie Poulton from Carnon Downs Surgery with her award for ‘Apprentice of the Year – Health and Social Care and Childcare’. We would like to extend our congratulations to all the winners and the commended finalists for the awards.

• Driven • Understanding • Upbeat • Spontaneous • Vivacious • Beautiful • Bubbly • Cool • Passionate • Loyal • Professional • Understanding • Mad as a box of frogs ‘’Since I came to Trengrouse in 2015, Julie has been totally supportive of pushing me to achieve my goals. She is always there to listen and help if I have a problem even if it’s not work related. Her personality is so bubbly and that’s why we love her, no matter what type of day we are having Julie will make sure this doesn’t affect the care we need to provide to our residents. I couldn’t ask to work for a better manager and team’’. Kim

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Tertia’s Story As a Clinical Matron for Cornwall Care, I help to provide passionate care and support to our residents during the end stage of their life. It is a matter close to my heart.

Trengrouse Nights of Neon event On 14 October, Kim Cass and her 11 year old daughter Kira took part in a Nights of Neon event to raise funds for Cornwall Hospice Care. The event took part in Flambards theme park. Kim is one of our Customer Relations Administrators at Cornwall Care. Kim and Kira completed the 4km in 26 minutes and raised £250 to donate to Cornwall Hospice Care. Well done girls!

Cake at Trengrouse

My colleagues and I work closely with our local hospices and their staff. In order to raise awareness for this important cause, I and my senior team from Trengrouse wanted to help by taking part in The Bodmin Jail Night event to raise funds for Cornwall Hospice Care. Having recently visited the jail and reading the life stories of the people who were jailed here, it struck me how much we take life for granted and how we should treasure it so much more. We as a team feel privileged to be in a position to be able to support people in this way.

This lovely cake was brought in from a family who recently suffered the loss of their mum and granny. She had only been with us a very short time but we made such a difference to her final days that the family wanted to thank us by giving us this cake to enjoy. Hearing the kind words of thanks and appreciation of the care, dignity and respect we not only showed to their mum but to them as well, makes our jobs so worthwhile.

Well done to Tertia and her team for doing such a marvellous job and also being brave enough to spend the night in the UK’s most haunted venue!

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GO GREEN! Help do your bit for the environment and cycle to work Cycling to work is a healthy way to keep fit and helps to reduce environmental pollution too. It’s a go-green choice!

Visit: www.cornwallcarebenefits.org Call: Cycle to Work on 01908 303498** or text: ‘cycles’ to 81025 **Calls and text messages are charged at your standard network rate

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NEVER PAY FULL PRICE

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WHAT IS LIFESTYLE DISCOUNT SHOPPING?

It’s an online benefits platform which you can access and save on a variety of retailers and services, without changing your shopping habits. Including discounted supermarket vouchers, cinema tickets and holidays.

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www.cornwallcare.com 01872 261787

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Transforming care for the best days of your life

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Our news winter spring 2018  

Cornwall Care's quarterly newsletter

Our news winter spring 2018  

Cornwall Care's quarterly newsletter

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