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December 2012


The Cordia View is the newsletter for all Cordia staff. It is published every two months.

GLASGOW 2014 Cordia gears up to help support the 20th Commonwealth Games The Commonwealth Games comes to Glasgow in less than two years’ time and the preparation is well under way for “Glasgow 2014.” Apart form the organisation tasked to run the Games, Glasgow City Council has also set up a unit designed to make sure everything runs smoothly. Not only will the Commonwealth Games showcase to the world what the city can do, but it will also put the people of Glasgow firmly on the world map. Cordia has already started our preparation for the Games with the establishment of a Board who will take full responsibility for our response both to any tenders and setup before the event and the actually delivery of the Games in 2014. We all saw how well the Olympic Games operated thanks to the hard work and dedication of those who worked at the event and those who volunteered in many different ways. The Commonwealth Games will be no different. At the moment, we are unsure of our exact involvement however we would hope to be in a position to offer work to those who may be on term time contracts and who are off during the Games or those willing to work extra shifts outwith their normal working patterns. The Glasgow 2014 Games will be a once in a lifetime opportunity for you to be

part of the Commonwealth Games in your home city. Our Encore Hospitality Services division currently provide catering in several venues that will be used for the Commonwealth Games including Scotstoun Stadium, the Emirates Arena and the Sir Chris Hoy velodrome. David Potter, Head of Commercial Strategy said “our preparation for this major event is already underway. I’m confident that, with the appropriate planning, we will be best placed to react to anything that we are asked to deliver.” A full communications plan will be developed at the very start of 2013 and this will be used to ensure that you are kept up to date with any important information that comes out relating to the Games and to Cordia’s involvement in them. A dedicated Games office will also be created in Blair Court to act as a focus for our Games preparation. The key to operational success for Cordia will be staff commitment. Over the next few weeks you will receive a letter explaining more about the Games and inviting you to make a “pledge” to Cordia. This is your commitment to making yourself available for work during the Games period which takes place in July and August of 2014.


Seasons Greetings! At the end of another successful year for Cordia I would like to take this opportunity to wish you, your family and your friends a very happy Christmas and a peaceful and successful new year. If you are on leave over the festive period I hope you enjoy your break. And for those of you working, I would like to offer a special thanks - your dedication and commitment at this time of year ensure that others have the vital services they need to live comfortably. The next year will be a busy one, I for one am looking forward to it with hope and with enthusiasm. David Melvin, Managing Director


WHAT THE GAMES MEANS TO ME Over the next 18 months, our senior team will be leading us forwards towards the 2014

The challenge is to make a contribution to the delivery of a world class sporting event. This is a once in a lifetime opportunity; to be part of a magical event that has the potential of transforming the lives of many Glaswegians.

Commonwealth Games. Here’s their views on what the Games means to them.

The Commonwealth Games, for me, stand as a symbol of prosperity for the future.

David Melvin – Managing Director:

They will support the emergence of Glasgow

“The Commonwealth Games is an

as a destination city that is truly world class.

opportunity for the city of Glasgow to shine.

The Games will be a truly magical experience

Based on the success of the Olympic Games

that will, I believe, prove to be unforgettable for

everyone associated with it believes it’s going

all involved.”

to be a major event and a successful one. From Cordia’s point of view, the

Lynn Norwood – Head of people development:

Commonwealth Games means a range of things that will be interesting to us. In 2014 it

“The Commonwealth Games 2014 means two words for me; pride and passion.

will be a huge opportunity for us to deliver

It’s absolutely amazing that our city has

services to a wide range of customers. The

the ability to hold this event. I feel very

events and the venues, a lot of which are

passionate about the fact that we have the

Glasgow’s venues - the Sir Chris Hoy

opportunity to showcase to the rest of the

velodrome, Scotstoun Stadium, Kelvingrove,

world how good we are.

are places where we are providing catering

In my role in Cordia I have an even

services already. So to step that up and

greater opportunity because I have that pride

provide services during the period of the

and passion two-fold because I know we can

games will be fantastic for us.”

deliver many parts of the Commonwealth

David Potter – Head of Commercial Strategy

Games and be part of it. I remember way back thinking, if we win this bid you won’t see me

“The Commonwealth Games for me

for several months because I’ll be working at it,

presents an opportunity to develop a vision for

not necessarily as the head of people

Encore that will bring a sense of optimism to

development; they may let me loose in other

the next two years.


KEY FACTS ABOUT THE DELHI GAMES! The last Commonwealth Games was held in Delhi in India in 2010. Here’s some interesting facts about these Games: 71 nations participated, 6,081 athletes, 272 events in 21 disciplines. The cost of the Games was US$11.34 billion – including non-sports related infrastructure e.g. transport development, accommodation etc. (source: Business Today India). Australia were ranked number one in terms of the medal haul with 74 gold medals won. India came second with 38 golds and England third in the table with 37 golds. Scotland came 10th with nine golds, 10

Glasgow will be delivering the Commonwealth Games in some world class venues. Athletes, support teams and visitors will get an opportunity to experience the very best that the city has to offer. Our pictures show the Emirates Arena (top), Scotstoun Stadium (centre) and the Sir Chris Hoy velodrome (bottom).

silver medals and seven bronze medals. The mascot for the Delhi Games was a Royal Bengal Tiger called “Shera”. The Royal Bengal Tiger is the national animal of India. The mascot embodies values that the Indian nation is proud of: majesty, courage, power and grace. One of the legacies of these Games was to leave India with world-class sporting venues that introduced young people to sports outwith cricket. Trained monkeys were used as security guards during the Delhi games to help protect against an influx of wild animals!


Cafe excellence! Scholar’s Café at Knightswood Secondary School in Glasgow has been awarded the Educatering Excellence Award 2012 for Innovation. The annual awards recognise the best of school catering across the UK from catering staff to local authorities. The award was presented at a glittering award ceremony in London. The shortlist featured a very high standard of candidate and, having scooped the top prize in the innovation category, places Cordia among the very best of school catering in the UK. Scholars Café was the first of its kind in Scotland and serves a range of healthy food and drinks including pasta pots, salad

and fruit tubs and baguettes - all of which complies with the Scottish Government’s legislation on nutrition. The Scholar’s Café


graffiti walls provide a backdrop to its leather sofas, dining bars and stools making it a cool place for pupils to meet and eat. Julia McCreadie, head of facilities management, said: “I am delighted that Cordia has been awarded Educatering's Innovation Award for our cafe at Knightswood Secondary school in Glasgow. “This project was truly a team effort with our operations team working closely with health and safety, technical services and marketing to produce an outstanding area for the young people at the school to eat, relax and enjoy. “I would particularly like to thank the school's Head Teacher Kay Dingwall for her enthusiasm and for the trust she put in Cordia to deliver this unique style of school meal service in Scotland.” Nominations for this award were open to all categories of educational establishments providing meals that could be shown to have introduced a new concept, product, service or process that has contributed to the highest standard of school catering. Since its opening the café has increased school meal intake by 31%. Pictured l-r: George Haggerty (area ops mgr), Julia McCreadie (head of fm) and Janice Druggan (asst area ops mgr)

LORD PROVOST’S LUNCH Our Encore team served up a Christmas cracker when they catered to 1,250 Glaswegian pensioners at the City Chambers during December. Hosted by the Lord Provost, the festive feast was dished up for the annual Senior Citizens’ Christmas lunches. Each day from Monday 10 to Friday 14 December, 250 pensioners attended the event which has been a Glasgow City Council tradition for more than 30 years. The guests were treated to a four-course meal while taking in the festive tunes played by the Salvation Army Band.  With guests representing more than 200 times the average number of diners at a family Christmas meal, Encore’s team of five chefs, cooks and front-of-house staff worked tirelessly to deliver the yuletide treat.  Head chef Robert Hutchison oversaw the preparation of the following: 450 litres of soup, 55 turkeys, 4,500 potatoes and 9,000 carrots!

Peter McGirr Janitor Battlefield Primary School How long have you worked in the public sector? Eighteen years. What did you do previously? I worked as a painter and decorator. Where are you from? Bridgeton. What do you enjoy about your job? The kids make the job. Kids are the same everywhere. You can bring a smile to their faces very easily. Career highlights? This year’s centenary in the school; all the different functions, pantos, concerts, discos. It’s been a really good year for the school and for myself. What would make your job easier? More money :) What are your hobbies? I go camping, take my dogs out and visit my five grandchildren. What would you have liked to have been? I’m happy where I am. As long as I earn a living and get on with it.


EQUIPU TURNS TEN! Landmark birthday for Cordia’s highly successful operation This year marks the 10th anniversary of Cordia’s EquipU partnership. EquipU provides and maintains assistive technologies for vulnerable people across six council partners and NHS Greater Glasgow and Clyde Valley. Since its inception, EquipU has continued to develop and innovate to become the largest and most successful service of its kind in the UK. From its base in Baillieston, EquipU delivers, installs, maintains and recycles a whole host of assistive technologies including stair lifts, hoists, beds, bath lifts and walking frames. The service provides the necessary equipment for people to remain in their own environment and have a more enabled lifestyle. EquipU started after Cordia began development for a single efficient operation for all assistive technologies. It was created in partnership with Glasgow City Council, East Dunbartonshire Council and the NHS. Since then it has grown to include the councils of West Dunbartonshire, South Lanarkshire, Renfrewshire and East Renfrewshire. More recently EquipU has partnered with North Ayrshire and Angus councils and the Ayrshire and Arran NHS Trust. Phil McQuillan, transport and technical services manager, was key in the creation of the EquipU partnership and is thrilled by what it has achieved. “I was involved from the very start when it was just an idea. To be asked for all intents and


purposes to take that forward and to see it develop into the service it has become gives me a lot

For a chance to win a fabulous first

of personal satisfaction,” he explained.

prize of a £100 Tesco voucher or a

“I think the staff have contributed to that with their commitment, effort and flexibility. They

runner-up prize of two pairs of

have made it what it is today. What EquipU is today is the envy of all other partnership

CineWorld cinema tickets simply

organisations because not only is it the biggest but also the best - It just works.”

answer the following question. Q. What is the name of Cordia’s new Chair?


Email your answer to:

Cordia has employed nine new members of staff following a recruitment initiative in by Friday 30

partnership with Glasgow Regeneration Agency (GRA). The GRA programme identified people

November 2012 or send your answer

who had been unemployed long term and Cordia offered them training as home carers and a

with your name and address to Blair

guaranteed job interview upon completion.


The potential trainees took part in a joint interview followed by three weeks of training and shadowing where they completed the necessary personal care tasks to qualify them as home carers. The trainees were specifically skilled on

October 2012 winners The winners from our last issue competition were: Stephen Burns (direct response officer) winning a £100 ASDA voucher. Andy Hill (hr assistant) Anne Ross (home carer) each winning a pair of CineWorld film tickets.

lifting and handling, dementia awareness, adult support protection and dealing with challenging behaviour. The training course also built the candidates’ confidence and provided them with a platform to enter the care industry.

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