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The cordia view is the newsletter for all Cordia staff. It is published quarterly.

Summer 2013

help at home

Cordia’s new care service Cordia have launched our Help at Home service in a bid to grow this area of our business. Not only will this allow us to secure new private clients it will also help Cordia to protect jobs and take more control over our future. The current financial climate and the resulting cuts in public spending have had a huge impact on Cordia, whose biggest client is Glasgow City Council. Changes to the Council’s social work services now mean service users are given personal budgets to spend on their care allowing them to purchase this service from any private care provider. Help at Home has been in operation for over a year and is a care at home service provided directly to service users by Cordia. The service can be purchased by anyone living in Glasgow who requires support; this includes those who currently receive home care services from Social Work Services but who wish to purchase additional support. There are currently over 280 service users across Glasgow who receive Help at Home for a variety of services such as personal care, dressing, toileting, food preparation and housework. Help at Home can also provide support out with the home be it shopping

or accompanying service users to medical appointments, social events or education establishments. The service is available to people of all ages who require care. Frances McMeeking, head of care services, is confident that Cordia’s reputation will ensure the continued success of Help at Home. “Cordia are an established service provider and I know from experience we are the best out there,” said Frances. “We are the biggest home care provider in Scotland and we have a great support system, a great back-up system and our staff are by far the best trained in the business. “We provide a quality service and will continue to do so in Help at Home.” Cordia are currently in the process of a large marketing campaign to promote this service including leafleting churches, community centres, libraries and more. Watch out for our bus campaign where our advert is appearing the rear of First Bus vehicles throughout Glasgow. For more information on Help at Home visit


Derek Tarres: Assistant area operations manager

How long have you worked in the public sector? Five years. I was also the facilities officer at Our Lady of Peace Primary School.

What did you do prior to working in the public sector? Operations manager at Mecca Bingo.

Where are you from? Easterhouse.

Cordia Wage Offer 2013 The past three years have been challenging ones for Cordia, with budget pressures and service reforms being implemented across all parts of our organisation. We recognise the role that you have played by being flexible and adapting to changes made during this time. Although we still face many ongoing challenges, we are pleased to announce that Cordia has made a formal offer to the trade unions on a wage offer for 2013. This offer will see us commit to increasing the Glasgow Living Wage offer for Grade 1 staff to £7.50 an hour. For all other staff a 1% increase on core pay has been offered. This offer is not linked to any change in working context and demand payments (WCD) or nonstandard working pattern/ hours (NSWPH) payments, and we have offered to back date it to 1 April 2013.

and the trade unions. The offer is within our financial capabilities at the moment and is designed to ensure there is no detrimental effect on jobs or the services we deliver. We hope that you support this offer when you receive correspondence from your trade union.



The moving and hand ling team at Cordia Lear ning have just been awarded M ovES Accreditation. This ac hievement means that Cordia Le arning becomes the first “M ovES Centre of Excellence” in the UK.

Cordia Learning has also won a major contract value d at £1.2m for Clyde Valley Cons ortium’s First Aid Training.

What do you enjoy about your job?

The current economic climate is a difficult one and this wage offer comes from hard work by yourselves, your management

What are your career highlights?

data security - we’re all responsible

Every day is different and you get to meet new people.

Getting my current position six months ago and also being nominated for a staff award a couple of times in my previous role.

What would make your job easier? Technology, I am unable to open attachments on the Blackberry and I am out in the field a lot so an iPad would be good!

What are your hobbies?

Running and going to the gym, I ran the London marathon in 2010 and do the Glasgow half marathon every year.

What would you have liked to have been? A baker or a fireman.

With increased use of new technologies, information sharing via social media and a more connected society, we need to be extra vigilant when handling information. Cordia have recently introduced a number of measures to increase data security. All staff with access to PCs are completing online training in data security and protection. We now have a Board made up of senior managers that looks specifically at this subject. There are also measures in place to record issues relating to loss of data. There is a misconception that data

security affects only those with access to technology and this is not the case; a main issue of data security is paper documents. • Do not to leave laptops or BlackBerrys lying around • Securely dispose of documents containing sensitive information • Never dispose work documents in a public or home bin or in a public recycling facility • Do not leave documents with personal data on show

attendance management strategy health and wellbeing success

Glasgow pupils hit the Cordia has opened three external food huts in All Saints, St Paul’s, and St Thomas Aquinas secondary schools and two cafés at Springburn Academy and Cleveden Secondary School. For the start of the new term we have also launched new huts at Rosshall and John Paul Academies and Hillpark Secondary school and The Gallery café at Eastbank Academy. The stylish cafés feature a wide range of sophisticated beverages including teas and coffees and are home to a relaxed environment featuring sofas and dining bars with stools. The huts, meanwhile, offer a healthy alternative to


high street snack vans, fast food outlets and chip shops while encouraging pupils to stay on the school premises during their breaks. Cordia’s head of facilities management, Julia McCreadie, said: “These initiatives are just a few of those launched by Cordia to introduce a more flexible approach to school catering in the city, and to ensure the food provided in schools is nutritious as well as appealing to pupils.

Encore is one of nine companies to pilot this scheme in Scotland and the only one in Glasgow. The ‘Recycle and Reward’ scheme is part of the Scottish Government’s Zero Waste Scotland programme and is the latest initiative taken by Encore at GCU to reduce our carbon footprint.

Information stands were set up in Blair Court, EquipU and The Learning Centre to provide staff with advice, guidance and encouragement to stop smoking and show them the benefits to their health and the positive financial impact that this could have on their life.

“The installation of these facilities offer pupils a greater choice of food to buy and places to eat.”

Reverse Vending at GCU Encore Hospitality Services have launched Reverse Vending at Glasgow Caledonian University in partnership with Zero Waste Scotland. This scheme rewards students and staff who recycle their cans, bottles and cups. For every item recycled a discount voucher is dispensed for use in our outlets at GCU.

Cordia’s Attendance Management Strategy focuses on promoting health and wellbeing within the workplace. The first major event we promoted was No Smoking Day in March 2013.

Frank McCabe, Encore’s general manager at Glasgow Caledonian University, said: “In this project, we aim to make all of our customers aware that reducing waste and recycling will mean less going to landfill. To help with that, the reverse vending machines will give rewards. By promoting these benefits we hope customers will become increasingly committed to recycling.”

This promotional event had a positive impact which resulted in several Cordia staff members quitting smoking. One of the day’s success stories, Elaine Dunn, had been smoking since the age of 16; around 20 cigarettes per day. Elaine has now stopped smoking and has saved enough money to purchase an iPad. Elaine agrees that her health has benefited greatly and she hopes to purchase a new smart TV with the money she is saving. Health and wellbeing promotional days will be an on-going aspect of Cordia’s Attendance Management Strategy and further information days will take place throughout the coming year.

growing success Jason Dawes has a unique position within Cordia as business development manager. Originally from Australia, Jason is tasked with working closely with the heads of service to generate new revenue and identify new markets across the various business areas of Cordia. Since joining Cordia in October 2012, Jason has played a pivotal role in developing key services including Help at Home and Cordia Learning. He is currently leading a project to develop the Bean Machine brand. Encore’s Bean Machine brand has been introduced at key outlets including City of Glasgow College and Bridgeton’s Olympia building. Serving coffee, tea and light bites, the Bean Machine has proved popular throughout Glasgow. Jason, however, is repositioning and expanding the Bean Machine brand for corporate clients in office buildings, industrial parks and a mobile unit for live events. Jason explained: “It’s an exciting challenge to develop this brand and take it beyond our existing clients into the commercial marketplace. We are working closely with our coffee supplier Matthew Algie to develop our partnership working. “The Bean Machine is an ethical brand using Fairtrade, Rainforest Alliance and Organic Certified coffee. The high quality coffee is matched by the high quality training of our baristas.” Prior to the Bean Machine project, Jason took an operational lead in Help at Home to ensure the service was project managed to tight deadlines. Jason introduced a host of initiatives to identify target markets and improve staff efficiency. During his time with Cordia Learning, Jason worked closely with Cordia’s marketing department to build on the fantastic work the Learning Centre deliver and orchestrated the creation of new promotional material to target business from the private sector.

Jason Dawes: Cordia’s business development manager.

COMPETITION For a chance to win a fabulous first prize of a £100 ASDA voucher or a runner-up prize of two pairs of CineWorld cinema tickets simply answer the following question. Q. Where has Cordia launched reverse vending? email your answer to by Friday 25 October 2013 or send your answer to Blair Court, 100 Borron Street, Glasgow, G4 9XE.

M a rc h 201 3 W in n e r s The winners from our last issue competition were: Martha Hainey (School crossing patroller) winning £100 ASDA voucher. Marina Lovatt (Home carer) Jane Crumlish (Cleaner) each winning a pair of Cineworld film tickets.

About the Cordia View

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Editor: Brendan Murphy Contributors: Graeme Bradley Photography: Ian Watson, Brendan Murphy Publisher: Cordia (Services) LLP Marketing.

If you have any news ideas or ideas for stories then we really want to hear from you. Please contact Jacqueline Bennett -, or Graeme Bradley -

Cordia view summer 2013 (3)  
Cordia view summer 2013 (3)