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WMU-Cooley Opens Center to Help Business Professionals and Students Deal with Conflict tactics in how to get a positive result from their clients. Participants receive advice on setting up in-house procedures to resolve conflicts in their professional environment. Participants also have the opportunity to observe dispute resolution efforts with actual clients.

“WMU-Cooley launched the Center for Study and Resolution of Conflict to teach business professionals and law students how to rise above conflict and achieve a win-win outcome for them and their clients.” GRAHAM WARD

Graham Ward, director of WMU-Cooley’s Center for Study and Resolution of Conflict


WMU-Cooley’s Center for the Study and Resolution of Conflict offers seminars and specific undergraduate and graduate-level courses that teach participants how to improve the way they deal with conflicts.

to create a deeper understanding of the art of negotiation, including its history, societal contributions and how it has evolved through time.

“While we all engage in negotiations, virtually every day and Center officials demonstrate irrespective of our how to improve listening personal relationships skills, explain the benefits and employment of understanding the responsibilities, few have opposite point of view been formally trained and teach the value of in the art and science addressing conflict in a of negotiation,” Ward timely manner. Participants said. “Our four goals master best practices are to provide historical for the selected process, background, introduce consider the decisionmodernized win-win and making process, develop principled-negotiation an appreciation for creative concepts, demonstrate and alternative options, various negotiating and learn how to minimize styles, and identify damage and improve the specific conflicts within relationship among the those styles.” involved parties. Instructors introduce The center’s director, participants to the various Graham Ward, hopes negotiating styles and

The center offers participants the expertise of practitioners experienced in problem-solving skills and sciences, supplemented by academics, consultants, and the synergies of working within a major research University, forming a collaborative effort with Western Michigan University. The center’s programs are not only beneficial for law students and attorneys, but can help judges, business leaders, managers, government leaders, community members, and anyone who would like to improve conflict negotiation skills. The center is also able to customize courses and seminars as needed by corporations, institutions, and government entities. More information about the program can be found on the law school’s website at

Benchmark | Winter 2016