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Going Places AE Smith is being called on as a leading voice in the HVAC and building industries with these recent prestigious professional appointments: Peter Kinsella off to London Already Australia and New Zealand’s Regional Chairman of the Chartered Institution of Building Services Engineers (CIBSE), Peter has now been appointed to the Board of CIBSE – the world’s premier international professional body for the building services profession. To coincide with his international board appointment, Peter has been invited to present to the “Council of the Institution”, and be a guest at the CIBSE President’s Awards being held in the Tower of London this October. Subscribe to Cool Breeze online for your chance to WIN a MOTOSURF A3100 smartphone from Motorola www.aesmith.com.au/ NewsletterSubscription Managing your social and work life just got easier with the MOTOSURF A3100. The touch tablet’s customisable home screen has many applications that can be accessed with the tip of a finger, a stylus or an omni-directional trackball. WiFi and 3G connectivity make the experience seamless and fast. Whether toggling back and forth between documents while on the go, listening to MP3s, video conferencing on the run, updating your Facebook status or using a GPS to navigate from point A to B, MOTOSURF puts every aspect of your life, personal and professional, just a touch away.

Mark Lovelady joins leaders group AE Smith Service Brisbane General Manager, Mark Lovelady’s 30 years in the industry has been recognised with an invitation to join the Queensland Energy Efficiency Leaders Group. The industry group has been created by Energy Skills Queensland to advise and identify training priorities and delivery methods, education and labour market issues for the Sustainable Energy sector to both business and government.

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melbourne brisbane mackay perth sydney

Melbourne based Business Development Manager for AE Smith Service, Antoni Pisa is becoming an active voice in the industry. He’s recently become a member of the Melbourne Branch Committee for the Facility Management Association of Australia plus elected Secretary for the Victorian branch of the Alternative Technology Association (www.ata.org.au). Antoni is also starting to present at business forums and events, including at the September Australian Industry Group’s Environmental Solutions Forum held in Melbourne.

Spring 2009: > > > > > > > > >

See online for terms & conditions.

> > Cool Breeze is a newsletter published by AE Smith & Son Pty Ltd ABN 54 004 274 793 for its staff and customers. Subscription is free and available directly from AE Smith. AE Smith 21-29 Miles Street Mulgrave VIC 3170, Australia t. +61 3 9271 1999 coolbreeze@aesmith.com.au www.twitter.com/ae_smith www.aesmith.com.au

Cool Breeze by AE Smith

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Prized valued at RRP $850.00.

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B r e e z e

AE Smith’s quarterly newsletter for staff and friends

©2009 AE Smith & Son Pty Ltd. Important Notice: The information contained in this newsletter is given in good faith. To the maximum extent permitted by law, neither AE Smith, its employees or contractors accept any liability for loss or damage arising as a result of any person acting on information contained in this newsletter. This newsletter should not be used or relied on as a substitute for detailed professional consultation with AE Smith.

& printed on 100% recycled paper

> > > >

Safety Update Seven Emerald Steps to Sustainability When the Dust Settles Mobile Technology Gives Service Edge Imran Khan Bowls Them Over at Awards Night AE Smith Dominate at World Triathlon Event Years of Experience Help Turn Technology Visions into Practical Reality AE Smith Lands at Aspiring Green Capital Employee Assistance Program Taking to the Skies FOUR!!! & Twirling Success Run Melbourne Run & Growing with Greenfleet The House that Love Built Needs Your Help Going Places Subscribe to Cool Breeze and WIN

a i r c o n di t i o n i n g

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Spring 2009


Sue and Rob Dundas, who live in Alexandra (Victoria), are the proud parents of Chris (20), Nathan (16) and Stephanie (19). Stephanie (pictured left holding Sue’s hand) was born with cystic fibrosis and has already had many hospital admissions, enduring countless surgeries, procedures and major operations. Her medical history includes chest infections, asthma, liver disease, diabetes, viruses, a tonsillectomy, a splenectomy and constant pain, nausea and weight loss. Recently Stephanie had a liver transplant operation, possibly being the first cystic fibrosis patient in Victoria to survive this operation according to Dr Paul Gow, a physician with the Austin Hospital liver and transplant unit. While Stephanie spends most of her time at the Monash Medical Centre in Clayton her parents Sue and Rob Dundas' second home for the last seven years has been the nearby Ronald McDonald House Monash. Ronald McDonald Houses around Australia provide a much needed home away for home for the families of seriously ill children. Located near major hospitals, they extend a welcome respite and place to stay for parents and family members, such as the Dundas family.

Safety Update Currently… AE Smith has emerged from winter in better shape safety-wise compared to all previous years and is off to a stellar start in the 2010 financial year. The fruit of AE Smith’s investment in ramping up its delivery of safety education and awareness sessions over the past few years is apparent in the way that our teams are addressing the planning and execution aspects of the tasks at hand. This is demonstrated in AE Smith’s incident and injury records where the occurrence of injury events continues to fall, whilst the number of “near miss” events continues to climb. This trend is also indicative of the major change in the attitude towards safety that has transpired, and that continues to build in a positive sense at all AE Smith workplaces. The rise in the number of near miss events shows that our operators are honing their awareness as to what constitutes a risk or a hazard before the situation gets the chance to eventuate. Although, our National Safety Manager, Danny O’Reilly, is again quick to caution that whilst we have developed a positive trend, we must be diligent and deliberate in maintaining the impetus to continue our Commitment to Zero Harm in line with AE Smith’s overall objective.

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"I love the House... it has been my salvation and everyone is so friendly and helpful," says Sue Dundas of Ronald McDonald House Monash. Over 1000 families from regional Australia experiencing the ongoing trauma of seriously ill or dying child in hospital use Ronald McDonald Houses at locations in major cities each year as their "home away from home" - rather than sleeping in expensive hotels or on chairs in busy hospital wards and waiting rooms. As with any house, Ronald McDonald Houses costs a lot to maintain. Keeping just one room open for a year costs $30,000. AE Smith works with RMH in Perth, Melbourne and Townsville to provide pro bono air conditioning services and maintenance – helping in a small way to reduce operating costs for the houses in these cities. Personal contributions to this amazing charitable organisation are urgently needed. Donations are tax deductable and any contribution you can make to the ongoing House costs will be a great help. You can donate online at www.rmhc.org.au or contact the Ronald McDonald House directly closest to you: > > >

RMH Monash: 03 9562 6223 RMH Perth: 08 9382 2960 RMH Townsville: 07 4775 5600

McHappy Day is one of Australia’s largest annual fundraising events, which helps seriously ill children and their families by raising money for the many important programs at Ronald McDonald House Charities including building and maintaining 12 Ronald McDonald Houses across the country. This McHappy Day, on Saturday 14 November, you too can help seriously ill kids and their families, by donating to Ronald McDonald House Charities. Here’s how... Buy a Big Mac on McHappy Day and $1 from the sale of every Big Mac will go directly to helping seriously ill children and their families.

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The House that Love Built Needs Your Help Recent initiatives… In line with this objective AE Smith is developing means to de-mystify our approach to identifying and controlling risks and hazards in the workplace.

AE Smith proudly supporting Ronald McDonald House AE Smith’s sponsorship of Ronald McDonald House (RMH) is one of our most significant charitable partnerships. In some cases, such as RMH Perth we’ve been helping families stay cool or warm at select RMH Houses around Australia for more than 15 years – as well as lending support to their various fundraising events. Our special pro bono relationship with RMH Perth, Monash and Townsville means these Houses no longer receive bills for air conditioning service and maintenance, saving up to $10,000 per House every year. “We hope in some small way our support increases their capacity to care for sick kids and their families, making their stay a little more comfortable,” comments AE Smith Perth General Manager, Graeme Stewart.

AE Smith Construction Brisbane General Manager, Steve Jackson, recently commissioned Intersafe - an independent organisation expert in all areas of safety design, implementation and evaluation - to conduct a comprehensive risk assessment at the Brisbane ductwork manufacturing factory to compliment the in-house risk mitigation activities. “The implementation of the report findings has had an extremely positive effect on both the physical aspects, and the attitudinal aspects of this workplace environment,” said Steve, “with the factory now boasting it’s best injury free run for some years.” With this success in mind further Intersafe studies are being commissioned to tackle the contributing factors that make regular appearances in the incident analysis process at AE Smith Construction and Service related workplaces. AE Smith’s CEO, Andrew Permezel, explains that, “Unless we are deliberate in addressing the factors that contribute to injury occurrences we can never expect to overcome them.” On the maintenance of our “attitude” side of the equation, AE Smith recently engaged Fred Delahunty to present what is planned to be the follow up to the initial Commitment to Zero Harm (CZH1) program that started across the Company in 2007/08 and is provided to all new-hire employees at the time of commencement. Fred’s presentation focuses on the part that ATTITUDE plays in the prevention of incidents.

AE Smith Mechanical Plumber, Manny Pashalakis on site inside the plant room of the RACV Healesville Country Club.

A pilot presentation was delivered to members of both the Gold Coast and Brisbane AE Smith teams mid September and by all accounts was very well received. Arrangements are now underway to roll the Fred Delahunty presentations to all AE Smith locations. The Commitment to Zero Harm approach compliments the further refinements that AE Smith is currently implementing to build on the positive safety culture that exists within our workplaces. Another string to this refinement bow is the recent introduction of a process to develop the focus on the proactive or lead indicators that will enhance our safety culture, instead of the reactive, or lag indicators. This approach is intended to develop positive performance behaviours that will be recognised as good examples by our staff and that of our business partners. For more information about AE Smith’s Commitment to Zero Harm and other safety programs, please contact Danny O’Reilly on 0413 153 838 or visit www.aesmith.com.au/safety1st

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Spring 2009 3


proudly supporting

Energy Engineer, David Odd is the first of many AE Smith associates to become a NABERS Accredited Assessor. With pending legislation to ensure commercial building owners disclose their energy efficiency, the demand for certification by Accredited Assessors like David will be on the rise. “We want to ensure AE Smith can assist our customers around the country to gain their formal NABERS certification,” says Doug Binns, who also announced that AE Smith will have a significant number of NABERS Accredited Assessors by early 2010. “Several AE Smith personnel will be qualified in the coming months, providing AE Smith NABERS Accredited Assessors in Brisbane, Melbourne, Perth, Sydney, Tasmania and Townsville,” he adds.

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Seven Emerald Steps to Sustainability

Growing with Greenfleet

AE Smith’s Emerald Sustainable Performance launches Environmental Sustainability Program

AE Smith has just signed on to continue our partnership with Greenfleet into 2010

With growing pressure on owners and operators of commercial properties to improve the environmental performance of their facilities, Emerald Sustainable Performance - AE Smith’s dedicated energy services team has created a program to alleviate the stress around better energy management.

Greenfleet – the first not-for-profit organisation to become a Greenhouse Friendly Approved Abatement Provider – works with organisations to help avoid and reduce greenhouse gas emissions and then offset remaining emissions by planting native Australian forests.

A seven step program designed by Emerald’s team of energy and environmental management specialists works with customers to help reduce energy consumption without the need for significant and costly upgrades to plant and equipment. “In these tough economic times when capital and operating funds are tightly controlled, we’re keen to help manage and improve a building’s environmental performance with simple and cost effective measures,” comments Emerald General Manger, Doug Binns (pictured above). The Environmental Sustainability Program (ESP) identifies good housekeeping practices that have already delivered energy savings of up to 25% for some buildings. “The effective implementation of our seven step program doesn’t focus on large capital expenditures to reduce energy consumption, rather finetuning existing plant and equipment so it works more effectively,” adds Binns, who along with his Emerald team and other

For the fifth consecutive year, AE Smith will offset the CO2 emissions from its entire fleet of commercial vehicles through the Greenfleet program. This includes AE Smith Service Technician, Jason White’s new Toyota Hilux in Sydney (pictured right). “With AE Smith’s continued support into 2010, Greenfleet will plant 3,209 native trees that will sequester 860 CO2-e tonnes from the atmosphere as they grow,” comments Greenfleet CEO, Sarah Gipton. Our investment into this environmental initiative has already seen well over 10,000 trees planted through Greenfleet’s reforestation programs that counteract carbon emissions. For more information on how you can personally reduce and offset your own carbon emissions go to www.greenfleet.com.au

The picture left was taken by Greenfleet CEO Sara Gipton at the King Lake National Park in Victoria on 20 June, almost three months after the bushfires swept through the area. Victoria is slowly recovering from the aftermath of this year’s bushfires. While the affected communities have started their road to recovery, so too have the trees that surround them. Since the last flames were put out in March, Greenfleet has been actively assessing planting sites to determine the impact of the bushfires. Fortunately, less than 1% (or 50 hectares) of Greenfleet forests were impacted by fire. The effected sites will be replanted this spring if they don’t show adequate signs of recovery.

Spring 2009 25


Run Melbourne Run AE Smith takes up running challenge to raise funds for charity 17 people from AE Smith in Melbourne braved a cold winter morning to join 14,000 other runners in the “Run Melbourne” event. Taking in many of Melbourne’s major landmarks, the June fun run championed by AE Smith Service General Manager, Peter McCarthy, provided a major fitness goal for Team AE Smith that included CEO Andrew Permezel and three members of his family.

AE Smith NABERS Accredited Assessors is helping customers around the country obtain their NABERS Energy star rating and prepare for pending legislative obligations by implementing the program. The seven steps include – 1.

With 5km, 10km or half marathon to choose from, Run Melbourne provided another opportunity for AE Smith to partake in a major event, raise funds for charity as well as achieve new personal fitness milestones.

“Conducting the profile often reveals some costly issues with existing systems that can be simply fixed,” adds Doug Binns, who recently undertook an Energy Profile that uncovered an incorrect control strategy in newly installed drives on cooling tower fans. This oversight meant excessive use of energy to continuously modulate fan motors, impacting negatively on the effective performance of the chillers.

“Running a half marathon is something I wouldn’t have dreamed I could do a few years ago,” said AE Smith Engineering Manager, Peter Kinsella. Staying fit and representing AE Smith also helps a good cause. Run Melbourne - now a major event on Melbourne’s fun run calendar helped raise over $533,000 for a variety of Victoria’s charities. Team AE Smith: Half marathon: Peter Kinsella, Steve Turner, Stuart Gibson. 10km run: Esmir Skopljak, Leonard Alvarezhernandez, Raymond Lee, Steve Kozsik, Tira Morgan. 5km run: Sara Gipton (CEO Greenfleet and Team AE Smith guest), Andrew Permezel, Anna Permezel, Samantha Permezel, Sophie Permezel, Amanda Neophytou, Antoni Pisa, Cameron Huynh, Derek Knieriemen. 24

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Energy Profile – Where an audit of the building is conducted to help inform an effective energy management strategy. It also provides benchmarks to measure future improvements, highlights consumption anomalies and is an important part of creating a NABERS rating.

2.

Energy Opportunity Review – Identifying where energy efficiencies could be implemented to reduce costs as well as greenhouse gas emissions – a significant step to improving a NABERS rating.

See the growing list of AE Smith NABERS Accredited Assessors at www.aesmith.com.au

Only NABERS Accredited Assessors are able to perform official ratings. NABERS Accredited Assessors are skilled in the management and operation of buildings, and have expertise in energy and water efficiency, waste management or indoor environment quality. All AE Smith NABERS Accredited Assessors have met strict selection criteria, attended a training session and passed an exam to gain accreditation.

“This step means we can present to our customers opportunities and initiatives for energy reduction and have them weigh up their costs before proceeding with any further engineering works,” says Doug (cont. next page). Spring 2009 5


“In some cases we’ve identified that certain initiatives could reduce a projected 12,000 tonnes of CO2 or improve a NABERS rating of a building to 4 stars – an opportunity too good to overlook.” 3.

NABERS Assessment – With the Federal Government planning to introduce legislation requiring the mandatory disclosure of energy efficiency for commercial office buildings, the Environmental Sustainability Program will also conduct a NABERS assessment of buildings and work on issuing energy efficiency certificates.

4.

Fine Tuning & Commissioning – “It never ceases to amaze us how many commercial buildings have not had their HVAC equipment commissioned properly,” says Binns. “Either original commissioning no longer meets the needs of the building or as tenants move in and out different refits occur, affecting equipment and creating a lot of wasted energy.” This step recommends annual re-commissioning to fine tune a building’s systems, helping improve efficiency by maximising current plant and equipment.

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Building Management System (BMS) Controls Audit – By reviewing control strategies for all components, plant and equipment can be better aligned to the operational needs of the building. This step has recently identified potential energy savings of 15% for an AE Smith customer - managers of a large shopping complex in Perth. Chiller Monitoring – “Chillers can account for up to 35% of electrical power use in a building and waste huge amounts of energy through inefficiency,” says Binns. This step looks at how new chiller monitoring technology could be deployed to improve chiller performance to cool the facility with minimum running hours. Energy Monitoring & Reporting – “Reducing energy consumption is a lot like losing weight and keeping that weight off!” comments Binns, who likens lifestyle changes to achieve long term weight loss to ongoing energy efficiency. Part of the Environmental Sustainability Program is to ensure ongoing monitoring and measurement – comparing and projecting energy use with current results so areas of concern can be fixed before target energy consumption is at risk. “If it’s not measured it’s not achieved,” adds Binns, who notes that the monitoring and reporting step is vital to achieving NABERS star ratings.

To take the confusion out of improving the environmental and energy performance of your building, contact AE Smith Emerald Sustainable Performance and ask about our Environmental Sustainability Program. For more information call Doug Bins on 0488 698 160 or visit www.aesmith.com.au/EnvironmentalSustainabilityProgram

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Twirling Success Angela Smith takes multitasking to a whole new level Encouraged by her mother to take up baton twirling at age seven to help improve concentration, Angela now competes at the world level. Representing Australia at the 5th World Baton Twirling International Cup, AE Smith Mackay’s very own Angela Smith came an impressive 9th place. Twelve countries competed and were represented by over 250 world class twirlers. “I have competed at national level before, so was thrilled to be selected to represent Australia at the World Cup,” says Angela, who sustained an eye injury during her trials. Competing in the solo and two baton events, Angela’s moment on the world stage is something she’s been practicing for 15 years. And when it comes to applying her amazing abilities to juggle, twirl and spin to her role as Mackay’s Assistant Administration Manager, Angela takes it in her stride: “My ability to remember 10 routines at a time, concentrate on two batons doing two different things at the same time as well as bodywork has given me a great memory and ability to multitask which helps a lot in my work,” she says.

Baton twirling has evolved from a recreational activity into a challenging and internationally competitive sport – combining athleticism, flexibility, gymnastics and artistic flair – and an unparalleled ability to multitask! For more information visit www.worldbaton2009.com

AE Smith Mackay Since the late 1960’s, AE Smith has been a proud part of the Mackay community providing commercial air conditioning that Mackay has come to trust and rely on. AE Smith Mackay employ 60 local tradespeople, including 15 apprentices, and with a fleet of 26 vehicles they provide 24-hour single source solution for all commercial air conditioning needs in Mackay and Central Queensland. Contact Mike Mulherin on 07 4952 5442.

Spring 2009 23


FOUR!!!

When the Dust Settles

How do we green our school?

AE Smith supporting their customers in more ways than one

Greening your school is an extraordinarily cost-effective way to enhance student learning, reduce health and operational costs and, ultimately, increase quality and competitiveness.*

Recently supporting the St Margaret’s Foundation Annual Golf Classic, AE Smith Service in Brisbane also helped the fundraising event by fielding a golf team.

Extremely high atmospheric dust levels in late September across Sydney and other areas of NSW, ACT and Western Queensland was cause for concern with respect to building air conditioning systems and their ability to function.

The financial benefits of greening schools are about $70 per ft2, more than 20 times as high as the cost of going green.** The way a school’s HVAC and mechanical systems is operated and maintained plays a significant part in realising this type of opportunity cost.

Unfortunately, their high standards set for providing HVAC maintenance to one of Queensland’s leading schools did not translate to AE Smith’s performance on the golf course. AE Smith’s team of Michael Claydon (above left), Brett Sorensen (above right) and Bryan Little (standing far right) were awarded the not so coveted Wooden Spoon accolade. “While we’re not exactly known for our golfing ability, we’re always very keen to get out there and support the good work of our customers,” comments Michael Claydon, Service Manager.

AE Smith is well placed to assist schools around the country improve their energy efficiency and reduce operating costs related to their HVAC systems.

As a long term provider of HVAC maintenance and service to St Margaret’s Anglican Girls School in Brisbane, AE Smith have supported the fundraising efforts of their Foundation through sponsorship and participation in the Golf Classic for the past two years (including back-toback Wooden Spoons). It’s one of many ways Queensland’s AE Smith offices are partnering with customers to raise funds for community organisations and support charitable causes.

* www.gbca.org.au ** Greening America’s Schools, Costs and Benefits, 2006

“We enjoy demonstrating the partnership we have with our customers through sponsorships or participating in their fundraising efforts,” adds Michael.

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Advice from the Facility Management Association of Australia to AE Smith customers said it is important to note that in the great majority of office and other large buildings, air conditioning systems feature a filtration process that removes solid atmospheric contaminants from outside air flows. It is also important to understand that these outside air flows typically only make up part of the air flow in a building. Usually, the majority is re-circulated air that has been re-cooled or re-heated.

AE Smith and our customers benefit from the professional council and access to information being a member of select industry and professional organisations brings. In addition to the FMA, other notable examples include:

>

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If air filtration systems are installed and maintained properly it is unlikely that any significant amounts of dust will enter the air conditioning system and be deposited in buildings. High levels of dust as was experienced will, however, clog filtration systems more quickly than usual and this may cause operational problems with air flow and/or dust leakage.

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The great majority of office buildings and other large buildings will have air conditioning maintenance providers that provide regular service to these systems.

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If there are concerns about dust and air conditioning systems, building managers and occupants should contact AE Smith Service on 1300 313 313 as soon as these concerns become apparent, as there will be a high demand for these services whilst these conditions persist .

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Air conditioning and Mechanical Contractors’ Association of Australia (AMCA) Australian Industry Group (AiGroup) Australian Institute of Refrigeration Air conditioning and Heating (AIRAH) Chartered Institution of Building Services Engineers (CIBSE) Green Building Council of Australia (GBCA) Master Plumbers & Mechanical Services Association of Australia (MPA) National Environmental Balancing Bureau (NEBB) Property Council of Australia (PCA)

Spring 2009 7


Helicopter lift get tricky job done When it comes to finding an innovative solution for a customer’s problem, the AE Smith team in Perth look to the sky. Employing the services of a helicopter lift, AE Smith have been able to install new air conditioning systems to a site that presented a host of access difficulties. AE Smith were recently commissioned to retrofit services at the iconic Old Swan Brewery site in Perth – where a high roof coupled with difficult entry and exit points were hampering a stress free installation process. “A usual option for such an installation would be closing roads down and using cranes to get access,” comments AE Smith Perth’s Commercial Projects Manager, Brian Webber, who notes that such methods are not only costly but pose a range of other potential problems. Always looking for innovative ways to problem solve, the AE Smith Service team called in a helicopter team to carefully manoeuvre the new units through the air to the difficult site.

Remote Technology Gives Service Edge

Not only did the helicopter haul provide easier access to a high building, it used the expanse of the Swan River to avoid traffic problems and road closures, saving time, resources and money.

Mobile Tec

Webber believes using helicopters is not often thought of for accessing difficult sites, but presents a very cost effective alternative to time consuming and expensive cranes that also require huge logistical support around road closures:

AE Smith Service technicians around the country are now armed with the latest technology that provides them with critical business information about our customers – anywhere, anytime.

“Helicopters are a great way of helping access difficult sites – they are a highly practical option - relatively quick, cost effective and most importantly safe”.

Fielding one of the largest deployments of its type in Australia, AE Smith now offers the ability to search, sort and access information and data remotely, helping provide more timely and superior service to our maintenance customers.

“It was quite something watching AE Smith air conditioning units travelling over the Swan River to the brewery,” adds Webber, who oversaw the delicate operation.

AE Smith Service technicians on the road are now armed with new “Mobile Tec” handheld devices. The Motorola web enabled devices are a seamless extension of the proprietary AE Smith Maintenance System, allowing our technicians to remotely access information about customers from historical data and asset management details to equipment specifications and service history.

AE Smith Mobile Tec is powered by the Motorola MC75 Handheld Mobile Computer. The power of a mobile phone, PDA, computer, barcode scanner and digital camera combined into a single rugged unit.

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In days past, technicians would typically rely on hard copy manuals, service reports and data that was not only difficult to cross reference but often kept at multiple locations – making it difficult while on the road to make informed decisions. With the introduction of this new technology, AE Smith Service technicians can quickly and efficiently access a host of customer information as well as offer on demand service records and other data requested on site. Spring 2009 21


Taking to the Skies “This new technology is really streamlining how we conduct maintenance calls, improve service delivery to customers and ultimately increase customer satisfaction,” says Matthew Paine, Mobile Tec Field Manager, who is currently training AE Smith Service technicians around the country how to use the devices. “It’s not only making us more efficient, but the on-site service we can now deliver includes barcoding - something many customers have been looking for to assist them track and monitor their HVAC equipment inventory and other mechanical assets,” he adds. Customers are also recognising the benefits of this new technology beyond the immediate superior service delivery. The handheld devices are also ensuring billing accuracy and time efficiencies – saving customers money on service calls and maintenance turnaround times. “The streamlining of communication between on site technicians and our offices means work orders are sent straight back to base and billing accuracy is improved because double entries are a thing of the past with both work orders and time sheets,” adds Matthew. eCustomer Portal The roll out of the Mobile Tec devices is a complement to the very latest interface technology AE Smith is introducing to our customers.

Using helicopters as aerial cranes can often be faster, cheaper and provide a higher degree of flexibility than conventional ground cranes which in comparison can be slow to position, cumbersome to set up and can encounter on-site mobility limitations.

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AE Smith’s “eCustomer Portal” is a secure and personalised interface system that provides on- demand access to customer data via the internet. Customers will now be able to access important data and details about their own air conditioning and mechanical services via an internet connection and a few simple clicks of a mouse. Depending upon the level of authority a customer requests and the type of maintenance agreement a customer has with AE Smith Service, eCustomer Portal can provide access to call statuses, equipment histories, contract details – and even real time progress of requests, timing and completed service and maintenance schedules.

AE Smith’s eCustomer Portal is a secure, dynamic and personalised interface to tailored customer data on demand via the internet.

“This is another way AE Smith is investing in technology and working with customers to create greater efficiencies,” comments Aldo Cevaal, Group General Manager of AE Smith Service.

For example; eCustomer Portal is perfect for those late night planning sessions at work or from the comfort of your own home, when you’re looking for that last piece of information you need - right there and then - to finish the asset management section for next year’s budget.

To explore the time saving and efficiency opportunities Mobile Tec and eCustomer Portal could bring to you and your business, please contact the General Manager in the AE Smith Service office closest to you on 1300 313 313.

Main pic: Trent Gregory, Technician with the AE Smith Service Melbourne team.

Spring 2009 9


Imran Khan Bowls Them Over at Awards Night

The Air conditioning and Mechanical Contractors Association (AMCA) of Australia is the voice of the air conditioning and mechanical services industry. Established in 1962 by a group of concerned contractors who realised that it was only through coming together as an association could they achieve the progressive development and recognition required from the building and construction industry, government and the community. AMCA exists to represent, promote and safeguard the interests of members and helping them meet the challenges of business through the application of best practice. More at www.amca.com.au

Employee Assistance Program AE Smith recognises that employees face issues in their lives, both work related and personal, which at times can be difficult to resolve A special AE Smith “Employee Assistance Program” is now available to all full time staff to assist them in dealing with situations in the workplace and private life by providing access to a confidential and free counselling and advice service.

What type of issues can the AE Smith Employee Assistance Program be used for?

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“Despite our best efforts to avoid stress, daily life can and does get on top of each of us. Factors both internal and external to the workplace have the potential to impact on one’s health and wellbeing,” comments AE Smith CEO, Andrew Permezel.

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“To help, AE Smith has formed an agreement with Konekt, a well respected national healthcare service organisation, to provide a tailored service that will support the welfare of AE Smith employees.”

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The Employee Assistance Program helps by providing: individual face-toface or telephone counselling; group counselling; advice and counselling relating to work issues; critical incident/trauma de-briefing; and home or work visits if appropriate.

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Work related problems Interpersonal conflicts Harassment and discrimination Personal and work trauma Relationship difficulties Alcohol and drug problems Financial and gambling difficulties Child and family issues Grief and bereavement Emotional problems

Programs such as this further demonstrate the “employer of choice” reputation AE Smith has earned amongst its peers in industry. The Employee Assistance Program is confidential and free, and is available to all full time AE Smith staff. To arrange an appointment simply call Konekt direct on 1300 880 777. 10

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Focus on new talent reaps rewards One of Australia’s oldest family companies is generating a host of young industry experts for the future. The latest young gun to come from the stables of AE Smith has just been awarded a “Training Achievement” accolade. Awarded by peak body, Air conditioning and Mechanical Contractors Association (AMCA) of Australia, AE Smith Trainee Draftsman Imran Khan was presented the prestigious accolade beating three other state finalists from Victoria in recognition of his positive attitude towards learning and contribution to the industry. The rigorous assessment process reviewed skills and attitude to determine the finalists from a wide range of entry applications. Imran was also nominated as a finalist in the Drafting Traineeship category. “Winning these awards is a great way to repay AE Smith for their commitment and investment in my training,” says Imran after winning the coveted AMCA award. This rising star who is part of the Victorian AE Smith Construction team has also added more runs on the board by also winning AE Smith’s own National Training Achievement Award.

AE Smith Lands at Aspiring Green Capital 2008 Australian of the Year and multi platinum recording artist, Lee Kernaghan (above) joined City of Ipswich Mayor, Cr Paul Pisasale, to officially open the Smart Living 2009, Innovation and Sustainability Expo. "Smart Living 2009 was a brand new event unlike anything held in Ipswich before," Cr Pisasale said. "Council was pleased with the overall success of the event and will use the feedback of staff, exhibitors and visitors to make the 2010 event bigger and better."

Main pic (L to R): Brett Sorensen (Business Development Manager), David Kraztmann (Service Supervisor), and Michael Claydon (Service Manager).

Ipswich goes green for inaugural expo AE Smith’s Brisbane Service team made a splash at the inaugural Smart Living Innovation and Sustainability Expo held in Ipswich. The Expo staged by the City of Ipswich was designed to promote climate responsive design, construction, urban renewal concepts, education and school programs. Taking a leading role in highlighting environmental sustainability issues in Queensland, the City of Ipswich decided to stage the inaugural event – and AE Smith was both a Gold Sponsor and one of the first exhibitors to sign up to the Expo to showcase our commitment to the environment and support of Ipswich’s proactive initiative. Over three days, hundreds of visitors interacted with the Brisbane Service team during the event. “We wanted to highlight that charting a course for improving the environmental performance of existing buildings is not difficult,” says Mark Lovelady, General Manager of AE Smith Service in Brisbane. Mark applauds the City of Ipswich for staging the event: “It provided a great chance to showcase how we can all turn our concerns about the environment into practical actions that not only reduce our negative impacts but have other business benefits – important in the current business environment.”

As part of AE Smith’s focus on encouraging and developing people entering the industry, the company has pioneered an incentive program open to AE Smith trainees and apprentices with the national winner awarded a $1000 cash prize each year. The AE Smith National Training Achievement Award has become a key ingredient in attracting and retaining apprentices and complemented by additional training and career support extended by AE Smith. “It’s important to encourage and support new talent,” comments AE Smith CEO, Andrew Permezel on announcing Imran as the 2009 AE Smith National Training Achievement Award recipient. An extensive interview process was conducted by National Safety Manager, Danny O’Reilly and Construction Group General Manager, David Seedsman of four nominees from AE Smith offices around Australia. Finalists included Brennan Lally from Mackay, Peter Ferguson Jnr from Victoria Service and Alastair Bauer from Brisbane Construction. “Congratulations to our winner Imran and the other finalists – it’s talents like these we relish and encourage and want as part of our team,” adds Permezel. Imran’s awards and recognition are following in the footsteps of other trainees and apprentices nominated for industry awards in past years – attesting to AE Smith’s investment and support of future talent.

Above: Winning AE Smith team at the 2009 AMCA Industry Awards (L to R) Mark Hobday (Chief Draftsman), Andrew Permezel (CEO), Imran Khan (Drafting Trainee & AMCA Training Achievement Award winner) and Peter Staedler (General Manger), Ron Oates, Drawing Office Manager, absent from photo. Main pic: AE Smith Trainee Draftsman Imran Khan with partner Andrea Torres at the gala dinner Award Ceremony. Imran won both the 2009 “AE Smith National Training Achievement Award” and prestigious “AMCA Training Achievement Award” in recognition of his positive attitude towards learning and contribution to the industry.

For more information on joining an AE Smith trainee program talk to the General Manager in the AE Smith office closest to you.

For more information about this and other environmental issues championed by the City of Ipswich, visit www.ipswich.qld.gov.au 18

Cool Breeze by AE Smith

Spring 2009 11


AE Smith Dominates at World Triathlon Event Making Headlines AE Smith’s focus on wellbeing and fitness as a key ingredient in our corporate culture is being noticed by media. Triathlon teams representing AE Smith, fitness programs and survivor style camps to boost team work have been praised in industry publications for helping create a competitive advantage. HR Daily sang praises with an article - “Get fit workers and boost your competitive edge”, while Australia’s Best Building, Construction and Mining magazine dedicated a four page feature in their Oct 09 issue on AE Smith’s positive corporate culture created by our various fitness programs.

Workplace team work was taken to a new level for AE Smith colleagues at the Triathlon World Championships Fielding 30 triathletes in 14 teams, racing across two days in two different corporate events; AE Smith’s team of swimmers, cyclists and runners claimed five of the top ten finishes in the Corporate Teams ITU Triathlon World Championships. With the most number of corporate teams representing one company, AE Smith promised to make their mark at the Gold Coast triathlon event – and top performing teams AE Smith Melbourne, Brisbane and Mackay came away with a 2nd, 3rd and 6th place overall respectively in the Corporate Teams Triathlon race. The premier international event was the setting for an ongoing competitive sporting rivalry between AE Smith offices in Melbourne, Brisbane and Mackay. This was the second time colleagues have donned competitive racing gear to represent their respective AE Smith office at a major triathlon event – and the second time Team Melbourne have taken honours. Melbourne’s team from Victoria Construction outpaced Brisbane’s top teams, closely followed by Mackay. Other events at the Triathlon World Championships included the Team Relay, where AE Smith teams placed 7th (Melbourne); 15th (Brisbane); 19th (Brisbane) and 26th place (Mackay).

12

Cool Breeze by AE Smith

s into Practical Reality Most recently, collaborating with AE Smith Construction at the RACV Healesville Country Club has highlighted how integrating technology, mechanical and construction delivers outstanding building management solutions. The scope of the project combines an impressive use of technology, mechanical and construction initiatives – from a purpose-built ornamental lake (pictured above) to help facilitate heating and cooling for the Country Club; a positive displacement ventilation system to zoned in-floor hydronic heating and cooling with in-floor plastic heat transfer piping and headers plus water sourced heat pumps to selected areas; a kitchen make up system; an 80-off four pipe fan coil unit system for the accommodation buildings plus a fully automatic Direct Digital Control (DDC) control system with remote access and monitoring. “The RACV Healesville Country Club project required AE Smith Building Technologies and AE Smith Construction to work together to deliver some cutting edge sustainable designs and develop some unique climate control initiatives for the property,” comments Wayne. For more information on how AE Smith Building Technologies can add a smart building solution to your existing or new building contact Wayne Long or Building Technologies’ General Manager, Adam Bek, on 03 9271 1800.

At the heart of every high performance building is a technologically advanced Building Management System (BMS). AE Smith Building Technologies is your “partner of first choice” for a comprehensive range of environmental and building technologies to measure, manage and control every facet of your facility. This of course includes energy, lighting, HVAC systems, security and access controls, CCTV and remote monitoring systems. For more information visit www.aesmith.com.au/ AESmithBuildingTechnologies

Spring 2009 17


Years of Experience Help Turn Technology Vision RACV Healesville Country Club Nestled in the foothills of the Great Dividing Range, the Country Club is located in the heart of the Yarra Valley, just over an hours drive from Melbourne’s CBD. Currently undergoing significant redevelopment, RACV Healesville Country Club is soon to unveil a selection of new conference and event choices, available from early 2010. The intimate spaces, ideal for small executive gatherings through to the elaborate areas designed for groups of up to 240 delegates, all showcasing the magnificent mountain views. For more information visit www.racv.com.au

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Cool Breeze by AE Smith

Bringing technology to life is how Wayne Long helps a host of AE Smith clients As Project Manager for AE Smith Building Technologies, Wayne (pictured right) translates controls and technologies into practical applications to deliver leading edge automation for a building’s mechanical systems. Working with AE Smith for over 17 years, Wayne combines his experience in service and mechanical maintenance to ensure his project management approach with technicians, construction and building technologies is seamless. “Having a background in the mechanical and service side means we can provide the most suitable technology and building control solutions to the projects we work on,” says Wayne. Wayne certainly feels his own experience as a commissioning technician and supervisor for over five years influences his project management style: “That knowledge certainly helps when working with AE Smith’s internal and external customers, ensuring we can identify how to create functional automation and translate the technology into something very practical,” Wayne adds.

“We were very proud to be competing in the AE Smith colours,” comments Corporate Triathlon organiser and Special Projects Manager in the Brisbane Construction office, Martin Ross. “Working towards a world class event such as this has been a great motivator and created strong teamwork amongst our offices,” adds Martin. Read the full story at www.aesmith.com.au and check out all the sporting pics on AE Smith’s Facebook site. Team AE Smith - ITU Triathlon World Championships 2009 > > > >

Main pic front row (L to R): Oisin Grennan, Braden Cahill, Dave Kratzman, James Carmody, Sane Donoher, Peter Cahill, Ross Mcalister, George Sundac. Middle row (L to R): Mathew Younger, Stewart King, Bill Wiseman, Luke Ford, Paul McTigue, Leigh Graham, Nick Mortensen, Kevin Kent, Andy Felton, Clayton Thorley. Back row (L to R): Michael Baker, Stuart Gibson, Jack Killea, Richard Mapp, Martin Ross, Simon Brown, Ben Higgins, Daniel Mortensen, Nick Daley, Kevin Eaton. Not pictured: Jason Vickers, Mark Brady, Jordan Cahill.

4 AE Smith teams (1 from Melbourne, 1 from Mackay and 2 from Brisbane) competed in the Team Relay ITU Triathlon World Championships on Sat, 12 Sep (each member completes one leg of an Olympic distance triathlon - 1500m swim, 40km cycle, 10km run) 10 AE Smith Teams (1 from Melbourne, 1 from Mackay, and 8 from Brisbane) competed in the Corporate Teams ITU Triathlon World Championships on Sun, 13 Sep (all members complete an Enticer Distance triathlon concurrently – 300m swim, 10km cycle, 3km run) For more information visit worldtriathlongoldcoast.com.au

Spring 2009 13


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Spring 2009 15


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Spring 2009 15


Years of Experience Help Turn Technology Vision RACV Healesville Country Club Nestled in the foothills of the Great Dividing Range, the Country Club is located in the heart of the Yarra Valley, just over an hours drive from Melbourne’s CBD. Currently undergoing significant redevelopment, RACV Healesville Country Club is soon to unveil a selection of new conference and event choices, available from early 2010. The intimate spaces, ideal for small executive gatherings through to the elaborate areas designed for groups of up to 240 delegates, all showcasing the magnificent mountain views. For more information visit www.racv.com.au

16

Cool Breeze by AE Smith

Bringing technology to life is how Wayne Long helps a host of AE Smith clients As Project Manager for AE Smith Building Technologies, Wayne (pictured right) translates controls and technologies into practical applications to deliver leading edge automation for a building’s mechanical systems. Working with AE Smith for over 17 years, Wayne combines his experience in service and mechanical maintenance to ensure his project management approach with technicians, construction and building technologies is seamless. “Having a background in the mechanical and service side means we can provide the most suitable technology and building control solutions to the projects we work on,” says Wayne. Wayne certainly feels his own experience as a commissioning technician and supervisor for over five years influences his project management style: “That knowledge certainly helps when working with AE Smith’s internal and external customers, ensuring we can identify how to create functional automation and translate the technology into something very practical,” Wayne adds.

“We were very proud to be competing in the AE Smith colours,” comments Corporate Triathlon organiser and Special Projects Manager in the Brisbane Construction office, Martin Ross. “Working towards a world class event such as this has been a great motivator and created strong teamwork amongst our offices,” adds Martin. Read the full story at www.aesmith.com.au and check out all the sporting pics on AE Smith’s Facebook site. Team AE Smith - ITU Triathlon World Championships 2009 > > > >

Main pic front row (L to R): Oisin Grennan, Braden Cahill, Dave Kratzman, James Carmody, Sane Donoher, Peter Cahill, Ross Mcalister, George Sundac. Middle row (L to R): Mathew Younger, Stewart King, Bill Wiseman, Luke Ford, Paul McTigue, Leigh Graham, Nick Mortensen, Kevin Kent, Andy Felton, Clayton Thorley. Back row (L to R): Michael Baker, Stuart Gibson, Jack Killea, Richard Mapp, Martin Ross, Simon Brown, Ben Higgins, Daniel Mortensen, Nick Daley, Kevin Eaton. Not pictured: Jason Vickers, Mark Brady, Jordan Cahill.

4 AE Smith teams (1 from Melbourne, 1 from Mackay and 2 from Brisbane) competed in the Team Relay ITU Triathlon World Championships on Sat, 12 Sep (each member completes one leg of an Olympic distance triathlon - 1500m swim, 40km cycle, 10km run) 10 AE Smith Teams (1 from Melbourne, 1 from Mackay, and 8 from Brisbane) competed in the Corporate Teams ITU Triathlon World Championships on Sun, 13 Sep (all members complete an Enticer Distance triathlon concurrently – 300m swim, 10km cycle, 3km run) For more information visit worldtriathlongoldcoast.com.au

Spring 2009 13


AE Smith Dominates at World Triathlon Event Making Headlines AE Smith’s focus on wellbeing and fitness as a key ingredient in our corporate culture is being noticed by media. Triathlon teams representing AE Smith, fitness programs and survivor style camps to boost team work have been praised in industry publications for helping create a competitive advantage. HR Daily sang praises with an article - “Get fit workers and boost your competitive edge”, while Australia’s Best Building, Construction and Mining magazine dedicated a four page feature in their Oct 09 issue on AE Smith’s positive corporate culture created by our various fitness programs.

Workplace team work was taken to a new level for AE Smith colleagues at the Triathlon World Championships Fielding 30 triathletes in 14 teams, racing across two days in two different corporate events; AE Smith’s team of swimmers, cyclists and runners claimed five of the top ten finishes in the Corporate Teams ITU Triathlon World Championships. With the most number of corporate teams representing one company, AE Smith promised to make their mark at the Gold Coast triathlon event – and top performing teams AE Smith Melbourne, Brisbane and Mackay came away with a 2nd, 3rd and 6th place overall respectively in the Corporate Teams Triathlon race. The premier international event was the setting for an ongoing competitive sporting rivalry between AE Smith offices in Melbourne, Brisbane and Mackay. This was the second time colleagues have donned competitive racing gear to represent their respective AE Smith office at a major triathlon event – and the second time Team Melbourne have taken honours. Melbourne’s team from Victoria Construction outpaced Brisbane’s top teams, closely followed by Mackay. Other events at the Triathlon World Championships included the Team Relay, where AE Smith teams placed 7th (Melbourne); 15th (Brisbane); 19th (Brisbane) and 26th place (Mackay).

12

Cool Breeze by AE Smith

s into Practical Reality Most recently, collaborating with AE Smith Construction at the RACV Healesville Country Club has highlighted how integrating technology, mechanical and construction delivers outstanding building management solutions. The scope of the project combines an impressive use of technology, mechanical and construction initiatives – from a purpose-built ornamental lake (pictured above) to help facilitate heating and cooling for the Country Club; a positive displacement ventilation system to zoned in-floor hydronic heating and cooling with in-floor plastic heat transfer piping and headers plus water sourced heat pumps to selected areas; a kitchen make up system; an 80-off four pipe fan coil unit system for the accommodation buildings plus a fully automatic Direct Digital Control (DDC) control system with remote access and monitoring. “The RACV Healesville Country Club project required AE Smith Building Technologies and AE Smith Construction to work together to deliver some cutting edge sustainable designs and develop some unique climate control initiatives for the property,” comments Wayne. For more information on how AE Smith Building Technologies can add a smart building solution to your existing or new building contact Wayne Long or Building Technologies’ General Manager, Adam Bek, on 03 9271 1800.

At the heart of every high performance building is a technologically advanced Building Management System (BMS). AE Smith Building Technologies is your “partner of first choice” for a comprehensive range of environmental and building technologies to measure, manage and control every facet of your facility. This of course includes energy, lighting, HVAC systems, security and access controls, CCTV and remote monitoring systems. For more information visit www.aesmith.com.au/ AESmithBuildingTechnologies

Spring 2009 17


Focus on new talent reaps rewards One of Australia’s oldest family companies is generating a host of young industry experts for the future. The latest young gun to come from the stables of AE Smith has just been awarded a “Training Achievement” accolade. Awarded by peak body, Air conditioning and Mechanical Contractors Association (AMCA) of Australia, AE Smith Trainee Draftsman Imran Khan was presented the prestigious accolade beating three other state finalists from Victoria in recognition of his positive attitude towards learning and contribution to the industry. The rigorous assessment process reviewed skills and attitude to determine the finalists from a wide range of entry applications. Imran was also nominated as a finalist in the Drafting Traineeship category. “Winning these awards is a great way to repay AE Smith for their commitment and investment in my training,” says Imran after winning the coveted AMCA award. This rising star who is part of the Victorian AE Smith Construction team has also added more runs on the board by also winning AE Smith’s own National Training Achievement Award.

AE Smith Lands at Aspiring Green Capital 2008 Australian of the Year and multi platinum recording artist, Lee Kernaghan (above) joined City of Ipswich Mayor, Cr Paul Pisasale, to officially open the Smart Living 2009, Innovation and Sustainability Expo. "Smart Living 2009 was a brand new event unlike anything held in Ipswich before," Cr Pisasale said. "Council was pleased with the overall success of the event and will use the feedback of staff, exhibitors and visitors to make the 2010 event bigger and better."

Main pic (L to R): Brett Sorensen (Business Development Manager), David Kraztmann (Service Supervisor), and Michael Claydon (Service Manager).

Ipswich goes green for inaugural expo AE Smith’s Brisbane Service team made a splash at the inaugural Smart Living Innovation and Sustainability Expo held in Ipswich. The Expo staged by the City of Ipswich was designed to promote climate responsive design, construction, urban renewal concepts, education and school programs. Taking a leading role in highlighting environmental sustainability issues in Queensland, the City of Ipswich decided to stage the inaugural event – and AE Smith was both a Gold Sponsor and one of the first exhibitors to sign up to the Expo to showcase our commitment to the environment and support of Ipswich’s proactive initiative. Over three days, hundreds of visitors interacted with the Brisbane Service team during the event. “We wanted to highlight that charting a course for improving the environmental performance of existing buildings is not difficult,” says Mark Lovelady, General Manager of AE Smith Service in Brisbane. Mark applauds the City of Ipswich for staging the event: “It provided a great chance to showcase how we can all turn our concerns about the environment into practical actions that not only reduce our negative impacts but have other business benefits – important in the current business environment.”

As part of AE Smith’s focus on encouraging and developing people entering the industry, the company has pioneered an incentive program open to AE Smith trainees and apprentices with the national winner awarded a $1000 cash prize each year. The AE Smith National Training Achievement Award has become a key ingredient in attracting and retaining apprentices and complemented by additional training and career support extended by AE Smith. “It’s important to encourage and support new talent,” comments AE Smith CEO, Andrew Permezel on announcing Imran as the 2009 AE Smith National Training Achievement Award recipient. An extensive interview process was conducted by National Safety Manager, Danny O’Reilly and Construction Group General Manager, David Seedsman of four nominees from AE Smith offices around Australia. Finalists included Brennan Lally from Mackay, Peter Ferguson Jnr from Victoria Service and Alastair Bauer from Brisbane Construction. “Congratulations to our winner Imran and the other finalists – it’s talents like these we relish and encourage and want as part of our team,” adds Permezel. Imran’s awards and recognition are following in the footsteps of other trainees and apprentices nominated for industry awards in past years – attesting to AE Smith’s investment and support of future talent.

Above: Winning AE Smith team at the 2009 AMCA Industry Awards (L to R) Mark Hobday (Chief Draftsman), Andrew Permezel (CEO), Imran Khan (Drafting Trainee & AMCA Training Achievement Award winner) and Peter Staedler (General Manger), Ron Oates, Drawing Office Manager, absent from photo. Main pic: AE Smith Trainee Draftsman Imran Khan with partner Andrea Torres at the gala dinner Award Ceremony. Imran won both the 2009 “AE Smith National Training Achievement Award” and prestigious “AMCA Training Achievement Award” in recognition of his positive attitude towards learning and contribution to the industry.

For more information on joining an AE Smith trainee program talk to the General Manager in the AE Smith office closest to you.

For more information about this and other environmental issues championed by the City of Ipswich, visit www.ipswich.qld.gov.au 18

Cool Breeze by AE Smith

Spring 2009 11


Imran Khan Bowls Them Over at Awards Night

The Air conditioning and Mechanical Contractors Association (AMCA) of Australia is the voice of the air conditioning and mechanical services industry. Established in 1962 by a group of concerned contractors who realised that it was only through coming together as an association could they achieve the progressive development and recognition required from the building and construction industry, government and the community. AMCA exists to represent, promote and safeguard the interests of members and helping them meet the challenges of business through the application of best practice. More at www.amca.com.au

Employee Assistance Program AE Smith recognises that employees face issues in their lives, both work related and personal, which at times can be difficult to resolve A special AE Smith “Employee Assistance Program” is now available to all full time staff to assist them in dealing with situations in the workplace and private life by providing access to a confidential and free counselling and advice service.

What type of issues can the AE Smith Employee Assistance Program be used for?

> > >

“Despite our best efforts to avoid stress, daily life can and does get on top of each of us. Factors both internal and external to the workplace have the potential to impact on one’s health and wellbeing,” comments AE Smith CEO, Andrew Permezel.

>

“To help, AE Smith has formed an agreement with Konekt, a well respected national healthcare service organisation, to provide a tailored service that will support the welfare of AE Smith employees.”

>

The Employee Assistance Program helps by providing: individual face-toface or telephone counselling; group counselling; advice and counselling relating to work issues; critical incident/trauma de-briefing; and home or work visits if appropriate.

> >

> > >

Work related problems Interpersonal conflicts Harassment and discrimination Personal and work trauma Relationship difficulties Alcohol and drug problems Financial and gambling difficulties Child and family issues Grief and bereavement Emotional problems

Programs such as this further demonstrate the “employer of choice” reputation AE Smith has earned amongst its peers in industry. The Employee Assistance Program is confidential and free, and is available to all full time AE Smith staff. To arrange an appointment simply call Konekt direct on 1300 880 777. 10

Cool Breeze by AE Smith

Spring 2009 19


Taking to the Skies “This new technology is really streamlining how we conduct maintenance calls, improve service delivery to customers and ultimately increase customer satisfaction,” says Matthew Paine, Mobile Tec Field Manager, who is currently training AE Smith Service technicians around the country how to use the devices. “It’s not only making us more efficient, but the on-site service we can now deliver includes barcoding - something many customers have been looking for to assist them track and monitor their HVAC equipment inventory and other mechanical assets,” he adds. Customers are also recognising the benefits of this new technology beyond the immediate superior service delivery. The handheld devices are also ensuring billing accuracy and time efficiencies – saving customers money on service calls and maintenance turnaround times. “The streamlining of communication between on site technicians and our offices means work orders are sent straight back to base and billing accuracy is improved because double entries are a thing of the past with both work orders and time sheets,” adds Matthew. eCustomer Portal The roll out of the Mobile Tec devices is a complement to the very latest interface technology AE Smith is introducing to our customers.

Using helicopters as aerial cranes can often be faster, cheaper and provide a higher degree of flexibility than conventional ground cranes which in comparison can be slow to position, cumbersome to set up and can encounter on-site mobility limitations.

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AE Smith’s “eCustomer Portal” is a secure and personalised interface system that provides on- demand access to customer data via the internet. Customers will now be able to access important data and details about their own air conditioning and mechanical services via an internet connection and a few simple clicks of a mouse. Depending upon the level of authority a customer requests and the type of maintenance agreement a customer has with AE Smith Service, eCustomer Portal can provide access to call statuses, equipment histories, contract details – and even real time progress of requests, timing and completed service and maintenance schedules.

AE Smith’s eCustomer Portal is a secure, dynamic and personalised interface to tailored customer data on demand via the internet.

“This is another way AE Smith is investing in technology and working with customers to create greater efficiencies,” comments Aldo Cevaal, Group General Manager of AE Smith Service.

For example; eCustomer Portal is perfect for those late night planning sessions at work or from the comfort of your own home, when you’re looking for that last piece of information you need - right there and then - to finish the asset management section for next year’s budget.

To explore the time saving and efficiency opportunities Mobile Tec and eCustomer Portal could bring to you and your business, please contact the General Manager in the AE Smith Service office closest to you on 1300 313 313.

Main pic: Trent Gregory, Technician with the AE Smith Service Melbourne team.

Spring 2009 9


Helicopter lift get tricky job done When it comes to finding an innovative solution for a customer’s problem, the AE Smith team in Perth look to the sky. Employing the services of a helicopter lift, AE Smith have been able to install new air conditioning systems to a site that presented a host of access difficulties. AE Smith were recently commissioned to retrofit services at the iconic Old Swan Brewery site in Perth – where a high roof coupled with difficult entry and exit points were hampering a stress free installation process. “A usual option for such an installation would be closing roads down and using cranes to get access,” comments AE Smith Perth’s Commercial Projects Manager, Brian Webber, who notes that such methods are not only costly but pose a range of other potential problems. Always looking for innovative ways to problem solve, the AE Smith Service team called in a helicopter team to carefully manoeuvre the new units through the air to the difficult site.

Remote Technology Gives Service Edge

Not only did the helicopter haul provide easier access to a high building, it used the expanse of the Swan River to avoid traffic problems and road closures, saving time, resources and money.

Mobile Tec

Webber believes using helicopters is not often thought of for accessing difficult sites, but presents a very cost effective alternative to time consuming and expensive cranes that also require huge logistical support around road closures:

AE Smith Service technicians around the country are now armed with the latest technology that provides them with critical business information about our customers – anywhere, anytime.

“Helicopters are a great way of helping access difficult sites – they are a highly practical option - relatively quick, cost effective and most importantly safe”.

Fielding one of the largest deployments of its type in Australia, AE Smith now offers the ability to search, sort and access information and data remotely, helping provide more timely and superior service to our maintenance customers.

“It was quite something watching AE Smith air conditioning units travelling over the Swan River to the brewery,” adds Webber, who oversaw the delicate operation.

AE Smith Service technicians on the road are now armed with new “Mobile Tec” handheld devices. The Motorola web enabled devices are a seamless extension of the proprietary AE Smith Maintenance System, allowing our technicians to remotely access information about customers from historical data and asset management details to equipment specifications and service history.

AE Smith Mobile Tec is powered by the Motorola MC75 Handheld Mobile Computer. The power of a mobile phone, PDA, computer, barcode scanner and digital camera combined into a single rugged unit.

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Cool Breeze by AE Smith

In days past, technicians would typically rely on hard copy manuals, service reports and data that was not only difficult to cross reference but often kept at multiple locations – making it difficult while on the road to make informed decisions. With the introduction of this new technology, AE Smith Service technicians can quickly and efficiently access a host of customer information as well as offer on demand service records and other data requested on site. Spring 2009 21


FOUR!!!

When the Dust Settles

How do we green our school?

AE Smith supporting their customers in more ways than one

Greening your school is an extraordinarily cost-effective way to enhance student learning, reduce health and operational costs and, ultimately, increase quality and competitiveness.*

Recently supporting the St Margaret’s Foundation Annual Golf Classic, AE Smith Service in Brisbane also helped the fundraising event by fielding a golf team.

Extremely high atmospheric dust levels in late September across Sydney and other areas of NSW, ACT and Western Queensland was cause for concern with respect to building air conditioning systems and their ability to function.

The financial benefits of greening schools are about $70 per ft2, more than 20 times as high as the cost of going green.** The way a school’s HVAC and mechanical systems is operated and maintained plays a significant part in realising this type of opportunity cost.

Unfortunately, their high standards set for providing HVAC maintenance to one of Queensland’s leading schools did not translate to AE Smith’s performance on the golf course. AE Smith’s team of Michael Claydon (above left), Brett Sorensen (above right) and Bryan Little (standing far right) were awarded the not so coveted Wooden Spoon accolade. “While we’re not exactly known for our golfing ability, we’re always very keen to get out there and support the good work of our customers,” comments Michael Claydon, Service Manager.

AE Smith is well placed to assist schools around the country improve their energy efficiency and reduce operating costs related to their HVAC systems.

As a long term provider of HVAC maintenance and service to St Margaret’s Anglican Girls School in Brisbane, AE Smith have supported the fundraising efforts of their Foundation through sponsorship and participation in the Golf Classic for the past two years (including back-toback Wooden Spoons). It’s one of many ways Queensland’s AE Smith offices are partnering with customers to raise funds for community organisations and support charitable causes.

* www.gbca.org.au ** Greening America’s Schools, Costs and Benefits, 2006

“We enjoy demonstrating the partnership we have with our customers through sponsorships or participating in their fundraising efforts,” adds Michael.

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Advice from the Facility Management Association of Australia to AE Smith customers said it is important to note that in the great majority of office and other large buildings, air conditioning systems feature a filtration process that removes solid atmospheric contaminants from outside air flows. It is also important to understand that these outside air flows typically only make up part of the air flow in a building. Usually, the majority is re-circulated air that has been re-cooled or re-heated.

AE Smith and our customers benefit from the professional council and access to information being a member of select industry and professional organisations brings. In addition to the FMA, other notable examples include:

>

>

If air filtration systems are installed and maintained properly it is unlikely that any significant amounts of dust will enter the air conditioning system and be deposited in buildings. High levels of dust as was experienced will, however, clog filtration systems more quickly than usual and this may cause operational problems with air flow and/or dust leakage.

>

The great majority of office buildings and other large buildings will have air conditioning maintenance providers that provide regular service to these systems.

>

If there are concerns about dust and air conditioning systems, building managers and occupants should contact AE Smith Service on 1300 313 313 as soon as these concerns become apparent, as there will be a high demand for these services whilst these conditions persist .

>

> > >

Air conditioning and Mechanical Contractors’ Association of Australia (AMCA) Australian Industry Group (AiGroup) Australian Institute of Refrigeration Air conditioning and Heating (AIRAH) Chartered Institution of Building Services Engineers (CIBSE) Green Building Council of Australia (GBCA) Master Plumbers & Mechanical Services Association of Australia (MPA) National Environmental Balancing Bureau (NEBB) Property Council of Australia (PCA)

Spring 2009 7


“In some cases we’ve identified that certain initiatives could reduce a projected 12,000 tonnes of CO2 or improve a NABERS rating of a building to 4 stars – an opportunity too good to overlook.” 3.

NABERS Assessment – With the Federal Government planning to introduce legislation requiring the mandatory disclosure of energy efficiency for commercial office buildings, the Environmental Sustainability Program will also conduct a NABERS assessment of buildings and work on issuing energy efficiency certificates.

4.

Fine Tuning & Commissioning – “It never ceases to amaze us how many commercial buildings have not had their HVAC equipment commissioned properly,” says Binns. “Either original commissioning no longer meets the needs of the building or as tenants move in and out different refits occur, affecting equipment and creating a lot of wasted energy.” This step recommends annual re-commissioning to fine tune a building’s systems, helping improve efficiency by maximising current plant and equipment.

5.

6.

7.

Building Management System (BMS) Controls Audit – By reviewing control strategies for all components, plant and equipment can be better aligned to the operational needs of the building. This step has recently identified potential energy savings of 15% for an AE Smith customer - managers of a large shopping complex in Perth. Chiller Monitoring – “Chillers can account for up to 35% of electrical power use in a building and waste huge amounts of energy through inefficiency,” says Binns. This step looks at how new chiller monitoring technology could be deployed to improve chiller performance to cool the facility with minimum running hours. Energy Monitoring & Reporting – “Reducing energy consumption is a lot like losing weight and keeping that weight off!” comments Binns, who likens lifestyle changes to achieve long term weight loss to ongoing energy efficiency. Part of the Environmental Sustainability Program is to ensure ongoing monitoring and measurement – comparing and projecting energy use with current results so areas of concern can be fixed before target energy consumption is at risk. “If it’s not measured it’s not achieved,” adds Binns, who notes that the monitoring and reporting step is vital to achieving NABERS star ratings.

To take the confusion out of improving the environmental and energy performance of your building, contact AE Smith Emerald Sustainable Performance and ask about our Environmental Sustainability Program. For more information call Doug Bins on 0488 698 160 or visit www.aesmith.com.au/EnvironmentalSustainabilityProgram

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Cool Breeze by AE Smith

Twirling Success Angela Smith takes multitasking to a whole new level Encouraged by her mother to take up baton twirling at age seven to help improve concentration, Angela now competes at the world level. Representing Australia at the 5th World Baton Twirling International Cup, AE Smith Mackay’s very own Angela Smith came an impressive 9th place. Twelve countries competed and were represented by over 250 world class twirlers. “I have competed at national level before, so was thrilled to be selected to represent Australia at the World Cup,” says Angela, who sustained an eye injury during her trials. Competing in the solo and two baton events, Angela’s moment on the world stage is something she’s been practicing for 15 years. And when it comes to applying her amazing abilities to juggle, twirl and spin to her role as Mackay’s Assistant Administration Manager, Angela takes it in her stride: “My ability to remember 10 routines at a time, concentrate on two batons doing two different things at the same time as well as bodywork has given me a great memory and ability to multitask which helps a lot in my work,” she says.

Baton twirling has evolved from a recreational activity into a challenging and internationally competitive sport – combining athleticism, flexibility, gymnastics and artistic flair – and an unparalleled ability to multitask! For more information visit www.worldbaton2009.com

AE Smith Mackay Since the late 1960’s, AE Smith has been a proud part of the Mackay community providing commercial air conditioning that Mackay has come to trust and rely on. AE Smith Mackay employ 60 local tradespeople, including 15 apprentices, and with a fleet of 26 vehicles they provide 24-hour single source solution for all commercial air conditioning needs in Mackay and Central Queensland. Contact Mike Mulherin on 07 4952 5442.

Spring 2009 23


Run Melbourne Run AE Smith takes up running challenge to raise funds for charity 17 people from AE Smith in Melbourne braved a cold winter morning to join 14,000 other runners in the “Run Melbourne” event. Taking in many of Melbourne’s major landmarks, the June fun run championed by AE Smith Service General Manager, Peter McCarthy, provided a major fitness goal for Team AE Smith that included CEO Andrew Permezel and three members of his family.

AE Smith NABERS Accredited Assessors is helping customers around the country obtain their NABERS Energy star rating and prepare for pending legislative obligations by implementing the program. The seven steps include – 1.

With 5km, 10km or half marathon to choose from, Run Melbourne provided another opportunity for AE Smith to partake in a major event, raise funds for charity as well as achieve new personal fitness milestones.

“Conducting the profile often reveals some costly issues with existing systems that can be simply fixed,” adds Doug Binns, who recently undertook an Energy Profile that uncovered an incorrect control strategy in newly installed drives on cooling tower fans. This oversight meant excessive use of energy to continuously modulate fan motors, impacting negatively on the effective performance of the chillers.

“Running a half marathon is something I wouldn’t have dreamed I could do a few years ago,” said AE Smith Engineering Manager, Peter Kinsella. Staying fit and representing AE Smith also helps a good cause. Run Melbourne - now a major event on Melbourne’s fun run calendar helped raise over $533,000 for a variety of Victoria’s charities. Team AE Smith: Half marathon: Peter Kinsella, Steve Turner, Stuart Gibson. 10km run: Esmir Skopljak, Leonard Alvarezhernandez, Raymond Lee, Steve Kozsik, Tira Morgan. 5km run: Sara Gipton (CEO Greenfleet and Team AE Smith guest), Andrew Permezel, Anna Permezel, Samantha Permezel, Sophie Permezel, Amanda Neophytou, Antoni Pisa, Cameron Huynh, Derek Knieriemen. 24

Cool Breeze by AE Smith

Energy Profile – Where an audit of the building is conducted to help inform an effective energy management strategy. It also provides benchmarks to measure future improvements, highlights consumption anomalies and is an important part of creating a NABERS rating.

2.

Energy Opportunity Review – Identifying where energy efficiencies could be implemented to reduce costs as well as greenhouse gas emissions – a significant step to improving a NABERS rating.

See the growing list of AE Smith NABERS Accredited Assessors at www.aesmith.com.au

Only NABERS Accredited Assessors are able to perform official ratings. NABERS Accredited Assessors are skilled in the management and operation of buildings, and have expertise in energy and water efficiency, waste management or indoor environment quality. All AE Smith NABERS Accredited Assessors have met strict selection criteria, attended a training session and passed an exam to gain accreditation.

“This step means we can present to our customers opportunities and initiatives for energy reduction and have them weigh up their costs before proceeding with any further engineering works,” says Doug (cont. next page). Spring 2009 5


proudly supporting

Energy Engineer, David Odd is the first of many AE Smith associates to become a NABERS Accredited Assessor. With pending legislation to ensure commercial building owners disclose their energy efficiency, the demand for certification by Accredited Assessors like David will be on the rise. “We want to ensure AE Smith can assist our customers around the country to gain their formal NABERS certification,” says Doug Binns, who also announced that AE Smith will have a significant number of NABERS Accredited Assessors by early 2010. “Several AE Smith personnel will be qualified in the coming months, providing AE Smith NABERS Accredited Assessors in Brisbane, Melbourne, Perth, Sydney, Tasmania and Townsville,” he adds.

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Cool Breeze by AE Smith

Seven Emerald Steps to Sustainability

Growing with Greenfleet

AE Smith’s Emerald Sustainable Performance launches Environmental Sustainability Program

AE Smith has just signed on to continue our partnership with Greenfleet into 2010

With growing pressure on owners and operators of commercial properties to improve the environmental performance of their facilities, Emerald Sustainable Performance - AE Smith’s dedicated energy services team has created a program to alleviate the stress around better energy management.

Greenfleet – the first not-for-profit organisation to become a Greenhouse Friendly Approved Abatement Provider – works with organisations to help avoid and reduce greenhouse gas emissions and then offset remaining emissions by planting native Australian forests.

A seven step program designed by Emerald’s team of energy and environmental management specialists works with customers to help reduce energy consumption without the need for significant and costly upgrades to plant and equipment. “In these tough economic times when capital and operating funds are tightly controlled, we’re keen to help manage and improve a building’s environmental performance with simple and cost effective measures,” comments Emerald General Manger, Doug Binns (pictured above). The Environmental Sustainability Program (ESP) identifies good housekeeping practices that have already delivered energy savings of up to 25% for some buildings. “The effective implementation of our seven step program doesn’t focus on large capital expenditures to reduce energy consumption, rather finetuning existing plant and equipment so it works more effectively,” adds Binns, who along with his Emerald team and other

For the fifth consecutive year, AE Smith will offset the CO2 emissions from its entire fleet of commercial vehicles through the Greenfleet program. This includes AE Smith Service Technician, Jason White’s new Toyota Hilux in Sydney (pictured right). “With AE Smith’s continued support into 2010, Greenfleet will plant 3,209 native trees that will sequester 860 CO2-e tonnes from the atmosphere as they grow,” comments Greenfleet CEO, Sarah Gipton. Our investment into this environmental initiative has already seen well over 10,000 trees planted through Greenfleet’s reforestation programs that counteract carbon emissions. For more information on how you can personally reduce and offset your own carbon emissions go to www.greenfleet.com.au

The picture left was taken by Greenfleet CEO Sara Gipton at the King Lake National Park in Victoria on 20 June, almost three months after the bushfires swept through the area. Victoria is slowly recovering from the aftermath of this year’s bushfires. While the affected communities have started their road to recovery, so too have the trees that surround them. Since the last flames were put out in March, Greenfleet has been actively assessing planting sites to determine the impact of the bushfires. Fortunately, less than 1% (or 50 hectares) of Greenfleet forests were impacted by fire. The effected sites will be replanted this spring if they don’t show adequate signs of recovery.

Spring 2009 25


The House that Love Built Needs Your Help Recent initiatives… In line with this objective AE Smith is developing means to de-mystify our approach to identifying and controlling risks and hazards in the workplace.

AE Smith proudly supporting Ronald McDonald House AE Smith’s sponsorship of Ronald McDonald House (RMH) is one of our most significant charitable partnerships. In some cases, such as RMH Perth we’ve been helping families stay cool or warm at select RMH Houses around Australia for more than 15 years – as well as lending support to their various fundraising events. Our special pro bono relationship with RMH Perth, Monash and Townsville means these Houses no longer receive bills for air conditioning service and maintenance, saving up to $10,000 per House every year. “We hope in some small way our support increases their capacity to care for sick kids and their families, making their stay a little more comfortable,” comments AE Smith Perth General Manager, Graeme Stewart.

AE Smith Construction Brisbane General Manager, Steve Jackson, recently commissioned Intersafe - an independent organisation expert in all areas of safety design, implementation and evaluation - to conduct a comprehensive risk assessment at the Brisbane ductwork manufacturing factory to compliment the in-house risk mitigation activities. “The implementation of the report findings has had an extremely positive effect on both the physical aspects, and the attitudinal aspects of this workplace environment,” said Steve, “with the factory now boasting it’s best injury free run for some years.” With this success in mind further Intersafe studies are being commissioned to tackle the contributing factors that make regular appearances in the incident analysis process at AE Smith Construction and Service related workplaces. AE Smith’s CEO, Andrew Permezel, explains that, “Unless we are deliberate in addressing the factors that contribute to injury occurrences we can never expect to overcome them.” On the maintenance of our “attitude” side of the equation, AE Smith recently engaged Fred Delahunty to present what is planned to be the follow up to the initial Commitment to Zero Harm (CZH1) program that started across the Company in 2007/08 and is provided to all new-hire employees at the time of commencement. Fred’s presentation focuses on the part that ATTITUDE plays in the prevention of incidents.

AE Smith Mechanical Plumber, Manny Pashalakis on site inside the plant room of the RACV Healesville Country Club.

A pilot presentation was delivered to members of both the Gold Coast and Brisbane AE Smith teams mid September and by all accounts was very well received. Arrangements are now underway to roll the Fred Delahunty presentations to all AE Smith locations. The Commitment to Zero Harm approach compliments the further refinements that AE Smith is currently implementing to build on the positive safety culture that exists within our workplaces. Another string to this refinement bow is the recent introduction of a process to develop the focus on the proactive or lead indicators that will enhance our safety culture, instead of the reactive, or lag indicators. This approach is intended to develop positive performance behaviours that will be recognised as good examples by our staff and that of our business partners. For more information about AE Smith’s Commitment to Zero Harm and other safety programs, please contact Danny O’Reilly on 0413 153 838 or visit www.aesmith.com.au/safety1st

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Spring 2009 3


Sue and Rob Dundas, who live in Alexandra (Victoria), are the proud parents of Chris (20), Nathan (16) and Stephanie (19). Stephanie (pictured left holding Sue’s hand) was born with cystic fibrosis and has already had many hospital admissions, enduring countless surgeries, procedures and major operations. Her medical history includes chest infections, asthma, liver disease, diabetes, viruses, a tonsillectomy, a splenectomy and constant pain, nausea and weight loss. Recently Stephanie had a liver transplant operation, possibly being the first cystic fibrosis patient in Victoria to survive this operation according to Dr Paul Gow, a physician with the Austin Hospital liver and transplant unit. While Stephanie spends most of her time at the Monash Medical Centre in Clayton her parents Sue and Rob Dundas' second home for the last seven years has been the nearby Ronald McDonald House Monash. Ronald McDonald Houses around Australia provide a much needed home away for home for the families of seriously ill children. Located near major hospitals, they extend a welcome respite and place to stay for parents and family members, such as the Dundas family.

Safety Update Currently… AE Smith has emerged from winter in better shape safety-wise compared to all previous years and is off to a stellar start in the 2010 financial year. The fruit of AE Smith’s investment in ramping up its delivery of safety education and awareness sessions over the past few years is apparent in the way that our teams are addressing the planning and execution aspects of the tasks at hand. This is demonstrated in AE Smith’s incident and injury records where the occurrence of injury events continues to fall, whilst the number of “near miss” events continues to climb. This trend is also indicative of the major change in the attitude towards safety that has transpired, and that continues to build in a positive sense at all AE Smith workplaces. The rise in the number of near miss events shows that our operators are honing their awareness as to what constitutes a risk or a hazard before the situation gets the chance to eventuate. Although, our National Safety Manager, Danny O’Reilly, is again quick to caution that whilst we have developed a positive trend, we must be diligent and deliberate in maintaining the impetus to continue our Commitment to Zero Harm in line with AE Smith’s overall objective.

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Cool Breeze by AE Smith

"I love the House... it has been my salvation and everyone is so friendly and helpful," says Sue Dundas of Ronald McDonald House Monash. Over 1000 families from regional Australia experiencing the ongoing trauma of seriously ill or dying child in hospital use Ronald McDonald Houses at locations in major cities each year as their "home away from home" - rather than sleeping in expensive hotels or on chairs in busy hospital wards and waiting rooms. As with any house, Ronald McDonald Houses costs a lot to maintain. Keeping just one room open for a year costs $30,000. AE Smith works with RMH in Perth, Melbourne and Townsville to provide pro bono air conditioning services and maintenance – helping in a small way to reduce operating costs for the houses in these cities. Personal contributions to this amazing charitable organisation are urgently needed. Donations are tax deductable and any contribution you can make to the ongoing House costs will be a great help. You can donate online at www.rmhc.org.au or contact the Ronald McDonald House directly closest to you: > > >

RMH Monash: 03 9562 6223 RMH Perth: 08 9382 2960 RMH Townsville: 07 4775 5600

McHappy Day is one of Australia’s largest annual fundraising events, which helps seriously ill children and their families by raising money for the many important programs at Ronald McDonald House Charities including building and maintaining 12 Ronald McDonald Houses across the country. This McHappy Day, on Saturday 14 November, you too can help seriously ill kids and their families, by donating to Ronald McDonald House Charities. Here’s how... Buy a Big Mac on McHappy Day and $1 from the sale of every Big Mac will go directly to helping seriously ill children and their families.

Spring 2009 27


Going Places AE Smith is being called on as a leading voice in the HVAC and building industries with these recent prestigious professional appointments: Peter Kinsella off to London Already Australia and New Zealand’s Regional Chairman of the Chartered Institution of Building Services Engineers (CIBSE), Peter has now been appointed to the Board of CIBSE – the world’s premier international professional body for the building services profession. To coincide with his international board appointment, Peter has been invited to present to the “Council of the Institution”, and be a guest at the CIBSE President’s Awards being held in the Tower of London this October. Subscribe to Cool Breeze online for your chance to WIN a MOTOSURF A3100 smartphone from Motorola www.aesmith.com.au/ NewsletterSubscription Managing your social and work life just got easier with the MOTOSURF A3100. The touch tablet’s customisable home screen has many applications that can be accessed with the tip of a finger, a stylus or an omni-directional trackball. WiFi and 3G connectivity make the experience seamless and fast. Whether toggling back and forth between documents while on the go, listening to MP3s, video conferencing on the run, updating your Facebook status or using a GPS to navigate from point A to B, MOTOSURF puts every aspect of your life, personal and professional, just a touch away.

Mark Lovelady joins leaders group AE Smith Service Brisbane General Manager, Mark Lovelady’s 30 years in the industry has been recognised with an invitation to join the Queensland Energy Efficiency Leaders Group. The industry group has been created by Energy Skills Queensland to advise and identify training priorities and delivery methods, education and labour market issues for the Sustainable Energy sector to both business and government.

C o o l

melbourne brisbane mackay perth sydney

Melbourne based Business Development Manager for AE Smith Service, Antoni Pisa is becoming an active voice in the industry. He’s recently become a member of the Melbourne Branch Committee for the Facility Management Association of Australia plus elected Secretary for the Victorian branch of the Alternative Technology Association (www.ata.org.au). Antoni is also starting to present at business forums and events, including at the September Australian Industry Group’s Environmental Solutions Forum held in Melbourne.

Spring 2009: > > > > > > > > >

See online for terms & conditions.

> > Cool Breeze is a newsletter published by AE Smith & Son Pty Ltd ABN 54 004 274 793 for its staff and customers. Subscription is free and available directly from AE Smith. AE Smith 21-29 Miles Street Mulgrave VIC 3170, Australia t. +61 3 9271 1999 coolbreeze@aesmith.com.au www.twitter.com/ae_smith www.aesmith.com.au

Cool Breeze by AE Smith

cairns gold coast tasmania townsville

Antoni Pisa stepping up

Prized valued at RRP $850.00.

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B r e e z e

AE Smith’s quarterly newsletter for staff and friends

©2009 AE Smith & Son Pty Ltd. Important Notice: The information contained in this newsletter is given in good faith. To the maximum extent permitted by law, neither AE Smith, its employees or contractors accept any liability for loss or damage arising as a result of any person acting on information contained in this newsletter. This newsletter should not be used or relied on as a substitute for detailed professional consultation with AE Smith.

& printed on 100% recycled paper

> > > >

Safety Update Seven Emerald Steps to Sustainability When the Dust Settles Mobile Technology Gives Service Edge Imran Khan Bowls Them Over at Awards Night AE Smith Dominate at World Triathlon Event Years of Experience Help Turn Technology Visions into Practical Reality AE Smith Lands at Aspiring Green Capital Employee Assistance Program Taking to the Skies FOUR!!! & Twirling Success Run Melbourne Run & Growing with Greenfleet The House that Love Built Needs Your Help Going Places Subscribe to Cool Breeze and WIN

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Spring 2009

AE Smith COOL BREEZE spring 2009  

AE Smith quarterly newsletter for staff and friends.

AE Smith COOL BREEZE spring 2009  

AE Smith quarterly newsletter for staff and friends.

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