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Case Study

Vodafone Collaborative gateway Our search and collaboration solutions help Vodafone teams work more efficiently, increase innovation, speed up knowledge sharing and reduce new product to market lead times.

The Challenge

What did Vodafone have to say?

Vodafone is one of the world’s largest mobile communications companies by revenue with approximately 343 million controlled and jointly controlled customers as at 30 September 2010. Vodafone currently has equity interests in over 30 countries across five continents and over 40 partner networks worldwide. For more information, please visit www.vodafone.com.

“All our business goals were

Vodafone seeks to outperform our competition in each of these markets. Our customers’

achieved. The Content and Code

are increasingly demanding access to internet services wherever they are, and as networks

solution will help us take advantage

become faster, a key revenue stream for Vodafone is Mobile Broadband, particularly in

of even more opportunities as we

those countries where fixed infrastructure is not as prevalent and is the primary route

can set up collaboration spaces

for people to access the internet. To accelerate product and knowledge roll-out across its

to ensure time-to-market across

footprint, Vodafone needed an easy-to-use collaboration system based on SharePoint that would enable the Mobile Broadband (MBB) Team, part of Vodafone Business Services

our entire footprint is further

(VBS), to be faster and more pro-active in its efforts to increase collaboration amongst

reduced for our next generation of

its global (30 plus) markets and 40 partner networks around the world – and get MBB

products.”

products to market faster than the competition.

Paul Tuffs

The Solution

Programme Manager

Content and Code delivered a fully branded, intuitive SharePoint 2007 intranet site

Mobile Broadband Team

that works with a wide variety of browsers. The site serves as a central repository for

Vodafone Business Services (VBS)

documentation of all MBB product and marketing knowledge and makes it easier for the team to find the information they need. New ‘smart search’ functionality searches all MBB site content and enables individuals to simply find relevant best practice, market research and product information. So, for example, if a case study exists that outlines a viable approach for delivering bundled mobile broadband and fixed line ADSL into market, it can be easily found and accessed by relevant Vodafone or Partner Market employees no matter where they’re based.

The Results The new collaboration intranet site ensures that documents and knowledge are controlled within the system and allows Vodafone’s markets to be more innovative, introduce products faster and differentiate themselves from their competitors’.

Voted best in the world twice and top UK partner! 2010 COUNTRY PARTNER OF THE YEAR United Kingdom

Winner

Content and Code Ltd

|

2010 WORLDWIDE PARTNER OF THE YEAR

2009 WORLDWIDE PARTNER OF THE YEAR

Winner

Winner

Information Worker Solutions Enterprise Content Management

Trans-World House, 100 City Road, London, EC1Y 2BP

|

Information Worker Solutions Portals and Collaboration

T: +44 207 101 0930

|

www.contentandcode.com


Vodafone_case study