Business Events Africa - Vol 36 No 5 - May 2016

www.businesseventsafrica.com

Voice of the Business Events Industry in Africa

Vol 36 No 5 2016

Exhibition Stands | Event Infrastructure | Furniture Hire | AV, Lighting & Staging Signage & Branding | Container Conversions

CONFERENCE

BANQUETS

LUXURY SUITES

EPSOM BISTRO

CHIEF’S BOMA

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The hotel features 24 multi-purpose conference venues ranging from Executive Boardrooms to large Banquet Venues seating up to 500 people. Boasting 2 world class restaurants and the renowned Mowana Spa, the Indaba Hotel is sure to meet your business and leisure requirements.

Phone: +27 11 840 6600 | Email: indaba@indabahotel.co.za Website: www.indabahotel.co.za

SANDTON CONVENTION CENTRE POTENTIAL RELEASED

CONTENTS

VOL 36 NO 5 2016

21

14

26

africa.com

vents www.businesse

Voice of the

nts Industry

Business Eve

in Africa

Vol 36 No 5

Special Features

2016

14 SPOTLIGHT ON TSHWANE

Tshwane is a true “intellectual capital”. The city is rich in academia, science, and research. It is a destination that embraces a knowledge economy and entices the world’s most innovative and influential thinkers. It is also unique in South Africa in its offerings to the business events market.

21 INDABA REPORTBACK At the opening of the annual Tourism INDABA, Minister of Tourism Derek Hanekom said that Africa is a vibrant melting pot for tourism. nds Exhibition Sta

ting & Hire | AV, Ligh ure | Furniture | Event Infrastruct | Container Conversions nding Signage & Bra

About the cover

Staging

L ife as an audio-visual specialist: Glamorous, stressful, or a bit of both? Katherine Gunningham, marketing manager at Compex goes behind the scenes to find out what the day in the life of an audio-visual specialist is all about.

26 COMPANY UPDATE In a fast-changing information landscape and a softening global economy, event organisers are seeking value for money and are better informed about technical potential than ever before.

Gearhouse elaborates ...

28 TECHNOLOGY UPDATE Good online translation tools and computer-assisted translations (CATs) do exist and they are improving at an astounding rate. Folio Group tells us more ...

30

34

The Authority on meetings, exhibitions, special events and incentives management

Special Features cont.

30 YEAR-END FUNCTIONS

Despite the trend of many South African companies slashing budgets in 2015, there is evidence that corporates remain firm believers in rewarding staff with special year-end events outside the office environment.

Published by the proprietor Contact Publications (Pty) Ltd (Reg No. 1981/011920/07)

HEAD OFFICE PHYSICAL ADDRESS: Suite 1, Fields Shopping Centre, Old Main Road, Kloof 3610

HEAD OFFICE POSTAL ADDRESS: PO Box 414, Kloof 3640, South Africa

Regular Features 4 6 7 11 12 41 42

43 SITE News 44 Index of advertisers 45 Calendar 46 Directory & Associations of interest to the industry 48 The Last Word

Editor’s Comment News Personality Profile Executive Chef Future Focus SAACI News EXSA News

TEL: +27 31 764 6977 FAX: 086 762 1867 EMAIL: contact@contactpub.co.za PUBLISHER: Godfrey King Email: gk@contactpub.co.za EDITOR: Irene Costa Email: gomesi@iafrica.com CIRCULATION: Jackie Goosen Email: jackie@contactpub.co.za PRODUCTION LEADER: Colleen McCann Email: colleen@contactpub.co.za

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SALES REPRESENTATIVE: Sue Anthony

Venue News

36 Fairlawns Boutique Hotel & Spa opens Cape Town office.

The Sophia opens at DAVINCI.

PUBLICATION DETAILS: Business Events Africa has 11 issues a year and is published monthly, with the December/January issues combined and a yearbook in June.

37 The Expo Centre does it all.

38 Protea Hotel Karridene Beach to undergo refurbishment.

New venue opens at Killarney Country Club.

PRINTED BY: Paarl Media KZN 52 Mahogany Road, Westmead www.paarlmedia.co.za

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R600 which includes postage, packaging and VAT. Rates for addresses outside South Africa can be obtained on application to the Subscription Department, Contact Publications.

40 Cradle of Humankind launches association.

(Gauteng / Mpumalanga / Limpopo) Cell: +27 (0)82 688 3536 Email: sue@contactpub.co.za

New head chef brings changes to Kloofzicht.

ADVERTISING ENQUIRIES:

publishers of Business Events Africa, is a member of:

Integrity | Intelligence | Innovation | Sustainability

Official media partner

Official journal of the Exhibition & Event Association of Southern Africa

Official Journal of the Southern Africa Chapter of the Society for Incentive Travel Excellence

Dawn Holmwood (KwaZulu-Natal)

Jean Ramsay

Tel: +27 31 765 7497

(Western Cape)

Georgie Colling (Gauteng)

Cell: +27 82 558 7383

Cell: +27 (0)82 495 9022

Cell: +27 (0)83 267 0913

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Email: j.ramsay@telkomsa.net

Email: georgie@contactpub.co.za

@bizeventsafrica

Business Events Africa

www.businesseventsafrica.com

4

EDITOR’S COMMENT

What is our reality?

I

n a world where we all want it all, the full experience is sometimes just not possible.

I often hear from industry peers that their clients want the champagne package on a beer budget.

Where does this leave the industry?

Do we undersell ourselves to give the client what they want, or do we need to actually use the word that most fear in this sector: no.

Why do they fear it? The client might go somewhere else. The question is how you rate yourself – are you worth your rate?

As much as our industry exudes this air of confidence, quite honestly, I sometimes feel we lack self confidence in what we do when we give in to our clients’ demands.

Don’t get me wrong, there is nothing wrong in negotiating a better rate, but everything within reason.

How low can you go? That is something you need to know before negotiating with the client or you will end up on the back foot.

There will be clients that will walk away when you say “no, I can’t do it at that rate”. However, more often than not they are reasonable and will go with your advice as you are the professional. Those that walk away will probably be back in the long run if you have given them great service delivery in the past.

Innovation and creative thinking goes a long way when you are on a tight budget. The experience itself is more important than ever before. It’s what people want when they go to an event – something they will talk about for days afterward. This experience could

be something as simple as interactive food stations with chefs and great food, or a beautiful performance from a local school choir. What about something even more meaningful – a give back to the community in the form of a book donation by each delegate to the local school, or something more hands on like painting a school.

There are endless possibilities! You honestly just need to look outside your comfort zone.

I know this isn’t as easy as I am making it sound, but it comes back to this: are you worth your rate? We are all creatures of habit and life is easier when we use the tried and tested venue, caterer, supplier etc. However, if your client’s budget doesn’t fit that mould – it requires a little more innovation.

Quite honestly, I would prefer to go to that event if organised correctly than the tried and test one that has been done to death.

Go ahead give it a go – I know it will be daunting but I also know it will be something original.

Irene

Email: gomesi@iafrica.com

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Emperors Palace, situated next to O. R. Tambo International Airport in Johannesburg, South Africa; The Grand Palm Resort in Gaborone, Botswana and Umodzi Park in Lilongwe, Malawi.

Catering for delegates from 8 to 3000 in multiple, well-appointed venues with accompanying luxury accommodation, the finest quality cuisine, state-of the-art technical abilities, superior business services and a dedicated security detail. Choose Peermont, where quality is guaranteed and customised solutions are effortless.

PEERMONT INTERNATIONAL SALES: Tel: +27 (0)11 928 1479 | E-mail: intsales@peermont.com PEERMONT CENTRAL RESERVATIONS: Tel: +27 (0)11 928 1928 | E-mail: intres@peermont.com

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EMPERORS PALACE in Johannesburg, GRACELAND in Secunda, UMFOLOZI in Empangeni, RIO in Klerksdorp, KHORONI in Thohoyandou, FRONTIER INN in Bethlehem, MMABATHO PALMS in Mafikeng, THABA MOSHATE in Burgersfort, UMODZI PARK, BICC and PRESIDENT WALMONT in Lilongwe, Malawi, THE GRAND PALM, GICC and THE MONDIOR HOTEL in Gaborone, and THE METCOURT HOTEL in Francistown, Botswana.

NEWS

Newmark announces expansion into Africa

N

ewmark hotels, reserves and lodges is embarking on an aggressive growth plan on the African continent. A key strategic intervention for the group’s expansion is the establishment of Newmark’s first office outside South Africa in Lusaka, and the creation of the Kaufela Collection in Zambia.

Kaufela, which means “together” in Lozi, brings together lodges of a certain quality standard under one management brand. The Kaufela Collection has already signed three independent lodges (100 rooms) and plans to add another 400 rooms by the end of the year.

Newmark is currently taking on a new property in Zanzibar and a further 170room business hotel in Lusaka.

Newmark’s director for Africa, Dr Hans Heuer, who is based in Newmark’s new Lusaka office said that the Kaufela Collection meets a critical need in Zambia.

“There are literally hundreds of independently-owned lodges in Zambia that do not have the resource to market and sell their properties effectively. The Kaufela Collection is a solution that allows

these lodges to retain their independence and individuality while benefiting not only from Newmark’s management, sales, marketing and reservations infrastructure, but also its two representation offices in London and New York.”

The collection will be competitively priced for tourism and business groups and the Newmark name and reputation will promote confidence, assurance and awareness.

“This is also a major intervention for Zambian tourism. It meets a business need for the lodge owners while helping visitors who often do not know what to expect when they make bookings,” Dr Heuer added.

The Lusaka office will also focus on other COMESA countries in Africa, such as Zimbabwe, Tanzania and Zanzibar.

Dr Heuer continues: “The Lusaka office is mandated to develop new territories for Newmark – under either the Kaufela Collection or the Newmark brand, depending upon the standard or size of the property.”

Newmark’s portfolio is managed and, in some cases, invested in by Newmark.

Neil Markovitz, Newmark CEO

The group, which was established in 2007, attributes much of its success to the fact that the brands in its portfolio retain their individuality.

Newmark chief executive officer, Neil Markovitz, said: “We allow iconic products to flourish and we do not dilute the offering. We are not swamped or cramped by a global brand mindset. The hotels are their own brands and this is why our properties constantly outperform the market.”

On the expansion plans, Mr Markovitz is quick to emphasise that Newmark’s offering will not be compromised.

“We turn down more properties than we take on. We’re very specific about the product portfolio.”

Emperors Palace expands further

E

MPERORS Palace Hotel, Casino, Convention and Entertainment Resort in Kempton Park is abuzz with construction. The resort is adding 100 rooms to the select-service Peermont Metcourt Hotel.

The R112 million expansion will see the Metcourt increase its capacity from 248 rooms to 348 rooms with Emperors Palace then offering a total of 757 rooms in total.

The project, scheduled for completion in December 2016, is well underway.

Visiting the construction site recently was Peermont development executive, Thabo Mokoena, who was joined by RLM Pentad Quantity Surveyors’ Nondi Mahlangu (left); SMEC Civil Engineers’ Bernadina Gouveia (right) and the Palace of Dreams dancers, Monique Weidemann and Simoné Kruger.

S PLE ND I D I NN H OT E L THE RICHARDS

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Central to Kloof and Westville, and within easy access of all major routes.

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(Photograph by Yolanda van der Stoep)

6

PERSONALITY PROFILE

Willie Williams

Always the hotelier Willie Williams, director of sales and marketing of Taj Cape Town, has always been in the hotel industry. With 20 years’ experience he still loves it. “It’s a passion and feeds my soul.”

M

y responsibilities at Taj Cape Town includes over-seeing and managing all aspects of sales, marketing, public relations, reservations, groups and MICE as well as online and revenue management.

“My late father was in the hotel business, so my passion for the industry started at a very young age. He mentored and inspired me to be a great hotelier. My sister Zelda now runs our family business, TSAR Hotels. Working for a family business requires you to be very hands-on and involved, and exposed me to all facets of the hospitality industry. I’m really grateful for that invaluable experience today,” he said.

Willie grew up in Phalaborwa, Limpopo and went to Frans Du Toit High School. After school he studied travel management at Hyde Park Institute.

“I’ve also completed a number of other courses in my career with institutions like Cornell University.”

What do you enjoy most about it? I have been blessed to

How do you see in the business events industry at present? We are starting to see an

What do you do for leisure?

increase in bookings of international events, incentives and meetings, due the favourable exchange rates. The exchange rate has also led to guests booking longer stays in the city and combining sightseeing and other tourist activities with their business trips. Partner programmes are also becoming more popular for this reason and create a more memorable business or incentive trip.

Where did you start your career? My family business, TSAR Hotels.

How long have you been in the hospitality sector? I have been working in the hospitality industry for almost 20 years now. Before joining Taj Cape Town, I worked for Starwood Hotels and Resorts Worldwide for almost 13 years in various roles.

have met an array of different people from all over the globe and have formed some strong relationships with clients/ agents that I have become personal friends with. I have had the pleasure of meeting some very influential world leaders and celebrities, including Opera Winfrey, Beyoncé and the late Nelson Mandela, to name a few.

What has been the biggest change you’ve seen in the industry since joining Taj Cape Town? Close to five years ago, when I joined Taj Cape Town, the city centre location was not considered an obvious choice for a luxury five-star hotel. The first few years saw some challenges, but today Cape Town CBD is a sought-after location and is thriving with high-end tourists and business guests.

I travel to as many different destinations around the world as possible, exploring some of their unique gastronomic finds – I love and appreciate great food and wine.

What is your secret to success? I have been very fortunate to have worked with some incredible mentors, from GMs to regional directors and vice presidents, who have been instrumental in my career success. Have passion for what you do, and employ the right people who share that passion for the industry.

What is the most memorable place you have ever been to, and why? The Taj Lake Palace in India is the most captivating and “beyond luxury” hotel experience. It was also made famous by the James Bond 007 Octopussy movie being filmed there.

The Pierre, a Taj Hotel in New York is an iconic hotel located in beautiful Central Park, providing ideal access to explore NYC.

What type of holiday would you avoid at all costs and why? Camping. A holiday in a tent or caravan is not my idea of fun.

What is your favourite city?

I love the Maldives for its magnificent beaches and Osaka, Japan is such a culture-rich, fascinating and buzzing city.

How do you relax?

I love heading out of the city, to Cape Town’s many surrounding wine farms, to enjoy the world-class local wine and delicious food in a beautiful vineyard setting.

What is your favourite food?

Italian. I wish I could go back to Italy again.

What is the most impulsive thing you have ever done?

I jumped on a plane and set off on an international adventure, without making any prior travel arrangements or bookings.

What advice do you have for anyone starting out in this industry and hoping to follow in your footsteps? Be humble and open to starting your career at the bottom. Learn from the wellexperienced industry veterans. Find a mentor within the business to inspire you and help you grow within the industry.

7

8

COVER STORY

LIFE AS AN AUDIO-VISUAL SPECIALIST

Glamorous, stressful, or a bit of both?

By Katherine Gunningham, Marketing Manager, Compex

They say that nothing worth having comes easily, and we all know that envisioned success more often than not requires hard work, dedication and a large degree of discipline. Recently, I came across a quote by Thomas Edison, which I thought quite apt for the environment in which we as Compex operate: “Opportunity is missed by most people because it is dressed in overalls and looks like work”.

T

HE AUDIO-VISUAL (AV) AND EVENTS INDUSTRY can look glamorous from the outside – with all the hanging bright lights, loud music, interesting speakers and sparkly décor.

Do we always know what goes on behind the curtain? Is it all about the glam?

Are there great opportunities to learn and succeed or can the life of an AV technician or for that matter anyone involved in the events industry be more challenging than we would like to admit?

As marketing manager at Compex, I don’t always get to go to site with the team, and over the past few months, I’ve become more and more curious as to what a typical day of an AV/events specialist looks like, particularly during the busy period.

I scheduled some time with Jack Smit, who heads up our AV team and lending library department (aka furniture and event infrastructure hiring), to get a better understanding of what goes on behind the scenes. And boy, was this an interesting conversation!

What excites you most about your job? i.e. what makes you get up in the mornings?

I do this for the love of the game.

You have to like the AV and event management field to be able to do this job. For me, it’s like an adrenaline rush to see it all coming together – from an empty hall to a huge, glamorous evening in only a few hours.

What does your typical day look like?

I don't have a typical day (which is exciting, I know). It does depend on where we are in the year and which stage of a project we are in. Planning, I believe is key to any successful event, so most of my days are spent planning, testing equipment, briefing and making sure that all aspects are as per our client’s brief.

On the event day itself, we work around the clock to ensure that everything we’ve planned is implemented perfectly – from the power right through to the MC. There are many alignment and briefing sessions that the team members for a particular

project have, leading up to the event, during the build and after the event.

Do you get to eat during an event? If you do, what would the team typically eat?

Yes, during the build-up, one has to make time for this; for yourself and the crew to take a quick break, have a bite and then carry on. A lot of informal alignment takes place during these time-out periods, which can be very beneficial.

On-site we eat what is available.

Sometimes something the venue has on offer, or we get take-aways from the nearest fast-food outlet.

On the event day, we try and eat before the event starts, so that during the event we don’t make this a priority, as we have a lot of running around to do.

How many cables, would you say, have you rolled up in your life?

Ha ha – is this a trick question? How long is a piece of string? I have no idea, but yes, I have done more than enough of that, and can probably roll a few in my sleep.

What has been the most stressful thing you’ve had to deal with? How did you manage this?

I once did an event and had to work with sub-contractors I didn’t know. It was chaos – and just before the event, I had to make a call and ask them to leave site and then had to get in a more reliable crew to assist. This ensured we delivered on our mandate as Compex AV and the evening came alive.

My advice would be, if you do deal with sub-contractors, make sure they are very reliable and have alignment and briefing meetings with all who are involved.

You should also ensure all individuals who will be on-site, understand the venue, the layout, the flow of the event and who is doing what, when.

As I have said, I do think that ultimately, planning well in advance, is critical to delivering a successful and stressfree event. I have yet to be part of an event that is stress-free.

How much do you sleep? (especially during busy times) We do not sleep much and like our Compex profile says: ‘We thrive on sleepless nights’. As trusted suppliers in the industry, it is our job to be on-site before anyone else arrives, ensuring everything is set-up and when the client gets to the venue, we give them a quick status on where we are with everything.

When attendees and clients leave an event, people tend to forget that the room and venue you are in

needs to be empty (and usually this needs to be done in a given period because of the next event).

We are also the people to leave site last (who else will ensure the lights are switched off ?) On some of our busy days and nights, the team is arranged in such a way that everyone takes turns sleeping, setting up site and driving. The

reason for this scheduled approach is because often we finish at one site and need to move directly on to the next one.

What does ‘behind-the-scenes’ look like, the things the client and attendee never see / or are aware of?

Now that you ask me this question, I have to say another very stressful situation is when we experience a glitch. We sometimes choose not to tell the client especially if it’s not necessary because it helps to make the client’s life a little easier.

We know in these cases a glitch will just put additional stress on them.

Sometimes you can be prepared and have done three dry-runs and during the event, something goes wrong. Everyone will turn around and look at the sound engineers and a look of horror rushes over the organiser’s face.

At Compex, we have tried to position with our team, that plans may not always go as we had in mind and the only thing that can then be done, is to source the reason for the problem as quickly as possible and sort it out.

What tips/advice do you have for clients in ensuring that everything runs smoothly?

A last-minute change (new presentation or introduction video, for example) or a delay of some sort can derail just about any event. With such ‘nightmares’ interfering with a smooth lead-up to an event, it surely can be one of the most stressful jobs around and, ultimately, the success of the event and engagement of the audience lies in your hands.

Communication is so important, and we need to understand the client’s vision but

10

COVER STORY

Opportunity is missed by most people because it is dressed in overalls and looks like work – Thomas Edison by the same token be realistic about what can and can’t be done.

Things like presentation formats, speaker line-ups, microphone preferences, lighting requirements, video usage and entertainment need to be understood by all parties.

Dry-runs in my mind are essential because ultimately if something goes wrong, you have a point to work from and adjust from. These opportunities also ensure speakers, organisers, and the crew are introduced to each other and are comfortable with what is happening when.

Any other thoughts you’d like to share regarding this topic?

If you do not like what you do, do not do it, because the quality and value you add will be diminished. We work in a challenging industry, but once it’s in your blood, you will become very passionate about it.

If you are passionate about your area of expertise, you inadvertently make the effort to understand and continuously learn more about your trade. This ultimately ensures growth not only for the company, but also for oneself.

Teamwork is essential. I can't emphasise this enough. It is so crucial that the relationships between the team members of your company, as well as the relationship between the client, supplier and possible sub-contractors, is healthy.

There has to be excellent alignment and trust between all members of the team with a clear understanding regarding roles and responsibilities.

Finally, have fun. Although stressful at times, this industry brings people together.

It’s dynamic, exciting and ever-changing.

GET IN TOUCH WITH US and see how we can help you STAND out: +27 11 324 0604 | exhibit@compex.co.za | www.compex.co.za See what we are up to on Social Media: Compex @Compex_

We value that every project and client we partner with is distinct and fabulously unique. This is why our highly experienced, knowledgeable, passionate, talented (okay, you get the point) team, pride themselves in working with you to find the best possible event or exhibition solution, tailor-made just for you and your needs.

EXECUTIVE CHEF

My heart truly belongs to the bush Ryan Weakley, 34, executive chef at Bushmans Kloof Wilderness Reserve & Wellness Retreat says that appreciation of fresh, locally-sourced ingredients is part of his signature cooking style.

A

t Bushmans Kloof, he uses that appreciation to integrate high-quality, local produce in a sustainable approach towards cooking, with many of his ingredients being harvested from the lodge’s organic gardens.

“Sustainability is key. And not just the sustainability of ingredients, but also the sustainability of local producers who will provide you with the best produce possible if you nurture a good relationship.

“If you work with fresh and organic ingredients, you can make those items the centrepiece of a dish. As with any industry, the better the raw product, the better the final product,” Ryan said.

After graduating in 2006 at the Institute for Culinary Arts in Stellenbosch with a Diploma in Culinary Arts, Professional Cheffing and Baking, Ryan started his hospitality career as Chef de Partie at Ginja Restaurant in Cape Town, during which time he was runner-up in the prestigious Jeunes Commiss Rôtisseurs Competition, Bailliage du Cap.

In 2008, he opened the Vineyard Hotel’s Myoga Restaurant under renowned chef Mike Bassett. Two years later, his love for the bush drew him from the city to the Sabi Sabi Earth Lodge, where he entered the kitchen as executive chef for the first time.

This was followed by a three-year stint as executive chef at Wilderness Safaris’ Mombo Lodge in the Okavango Delta in Botswana, from January 2013 until the end of 2015.

Chef Ryan joined the Bushmans Kloof team in January 2016, taking the helm from esteemed predecessor, Floris Smith.

“As a chef, the industry is constantly changing. There are always new trends, diets and fads. My biggest goal is to be true to myself. To not let myself get

distracted and to keep cooking the food I love, while keeping it interesting for both my customers and myself.

“Bushmans Kloof has always been known for paying particular attention to its food and wine offering, and I have been fortunate to take over a highly trained kitchen brigade whose ability, keenness and willingness to learn has amazed me,” Ryan said.

Ryan is a native of Queenstown, where his parents still reside. An avid sportsman, rock climber and scuba diver, he loves anything to do with the outdoors.

At Bushmans Kloof he is at home in the stunning surroundings as much as in the kitchen, because home is where the heart is, and according to Ryan, his heart truly belongs to the bush.

Continued on page 39

What is your signature dish?

Rosemary-scented smoked tomato risotto with basil pesto, slow roasted vine tomatoes and pecorino shavings paired with a wooded chardonnay, such as Bouchard Finlayson’s 2014 Missionvale – I find the buttery-ness of the chardonnay complements the richness of the risotto, while the added smoke of the tomatoes enhances the time of the wine spent in oak barrels.

What trends are emerging in the

conference industry in regards to food?

People want healthy food.

They do not want heavy dishes between meetings but rather something light and fresh. In this current day and age, time is money, so something that would be relatively quick to eat. Gone are the times when we could afford to spend an hour or two eating a meal during a conference.

What has remained constant in this industry? Change has always been a constant in

hospitality. Peoples’ needs, preferences and wants will always change, and the one constant that will always remain is our need to change with them.

What is your pet hate? Arbitrary

What is your favourite beverage?

I have climbed Kilimanjaro, trekked through the Himalayas, gone gorge swinging in Victoria Falls, scuba-dived with sharks and gone deep sea fishing in Madagascar.

I would have to say that my most exciting adventure to date was being involved in the re-introduction of rhinos back in Botswana.

Coffee. Working in the industry, arriving early in the morning and leaving late at night, coffee would definitely be my beverage of choice.

What is your favourite food?

Cheese.

It’s an any-time-of-the-day meal!

conversations. Talking for the sake of talking.

Are you adventurous?

11

12

FUTURE FOCUS

Ambitious Zandi is going places Zandi Nkosi, 31, business events co-ordinator of Gauteng Convention & Events Bureau (GCEB) was recently nominated for the Executive Development Programme (EDP) for black women managers in the tourism sector.

within the sector or moving to another sector because one feels there is no future, lack of career growth or feel underutilised by current employers. Thus, the industry is challenged to retain, nurture, and promote more talented and qualified young employees.

What does your job entail?

• Plan, facilitate and co-ordinate business events projects.

• Bid research through the ICCA database.

• Make follow up hot leads, business leads and sales mission until RFP level.

• Plan, facilitate and co-ordinate scheduling and researching pre-appointments for trade shows.

• Plan, facilitate and coordinate business exchange programmes.

• Assist with co-ordination of site inspections, pre- and post-tours, as well as educational as identified by the business leads or sales mission.

• Assist in the regional database of business event venues to be uploaded in the CRM system and the development of the meetings planner guide.

Do you ever have a typical day?

My typical day is business as usual, meetings, e-mails, research on the computer, out and about conducting site inspections and sales missions.

Which personality traits do you need for this position?

I

n her role at the GCEB, she provides information and assistance to meeting and incentives planners, media, corporate and association buyers who show an interest in one of the five cities that it promotes.

“Working beside organisations and business events leaders, the GCEB identifies international and national conferences, congresses, events, meetings and incentives support services include standard bid support material, venue and accommodation sourcing, network to gain local association and promotional support.

Using its extensive list of key stakeholders such as airlines, hotels, venues, tour operators and government protocol offices, the Bureau is capable of delivering quality services to interested parties,” she said.

In essence, Zandi helps to increase the provinces’ high-yield business events market.

When did you realise you wanted to be in the business events industry? When I did my internship programme/ experiential learning with my current employer Gauteng Tourism Authority, I was privileged enough to be exposed to the business events industry.

Were you discouraged from pursuing a career in business events? Not at all. In fact, I was encouraged by my current manager Nonnie Kubeka who was responsible for grooming me to be the young professional that I am today.

How long have you been in the industry? Officially since 2007.

What challenges do you face as a young person in the industry? As a young person I’m more prone to changing employers

In my opinion, self-confidence, ability to manage emotions, personal responsibility, co-operation and team work, communication and inter-personal skills, creative thinking, critical thinking and problem solving, decision-making and conflict management.

What advice would you offer young people who are reluctant to explore the business events industry?

If you are enthusiastic and driven, advancement is often faster and easier than in other sectors, meaning the potential to kick start your career and climb up the proverbial ladder is great. Your passion, energy and fun factor will make it easy for you to do your job, thus ultimately contributing to South Africa’s economy.

What is your goal for the next five years?

I want to specialise in the events industry and manage my own black-owned and women led events company.

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SPOTLIGHT ON TSHWANE

Tshwane A true ‘intellectual capital’ Tshwane (Pretoria) is unique in South Africa in its offerings to the business events market. Tshwane is a true “intellectual capital” – the city is rich in academia, science, and research. It is a destination that embraces a knowledge economy and entices the world’s most innovative and influential thinkers.

A

destination’s wealth in knowledge and human capital is the new magnet for growth and prosperity.

Academic institutions in the city engage in ground-breaking research, and conference organisers benefit by being surrounded by the latest developments from the local knowledge base when hosting conferences in the city.

This capital city of South Africa is the knowledge hub of the African continent: seven of South Africa’s eight research institutes of South Africa are based in Tshwane.

The city has the highest concentration of institutions of higher learning with specialist institutes in veterinary science,

medicine and the like. The city is the South African hub of science and technology with prestigious institutions such as the CSIR, the Innovation Hub and many others.

Main industries in the city include iron and steel works, copper casting, and the manufacture of automobiles, railway carriages and heavy machinery.

Due to the concentration of universities, science councils, research institutes and professional industry this centre of scientific research and learning reportedly boasts the highest level of education in the country.

Tshwane is a true African city boasting two nature reserves with big game such

The Union Buildings where Nelson Mandela was first inaugurated as president

SPOTLIGHT ON TSHWANE

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Sunset in Tshwane The nine metre tall bronze statue of Nelson Mandela at the Union Buildings in Pretoria

as rhino, antelope, lion and giraffe, and a “Big 5” game reserve all within the city boundaries. Green belts, wetlands and special natural park sanctuaries within the city also create unique birding sites within the city. The city is also home to the National Zoological Gardens and

Pretoria central business district skyline

The Administration Building at the University of Pretoria (frequently nicknamed “Die Skip”) at the corner of Lynnwood and University Roads

the National Botanical Institute of SA, which are leaders in the fields of natural sciences research and development.

Tshwane is the seat of government and houses the headquarters of the main government departments and ministries. As the de facto capital city,

it also hosts foreign embassies and diplomatic missions, and has the 12th largest diplomatic representation in a city in the world.

The destination’s wealth in knowledge and human capital is a magnet for growth and prosperity. Hosting a

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SPOTLIGHT ON TSHWANE Fans enjoying a soccer match at Loftus Versfeld Stadium

Protea Hotel Fire & Ice! Menlyn

conference in this city provides the opportunity to tap into the intellectual capital which abounds and to capitalise on the numerous intellectual institutions to boost delegate attendance and conference content.

Innovation and collaboration are the drivers of progress and the city has a wealth of professionals and institutions which provide the perfect location to harness these drivers to improve the successful output of any business event,

specifically those in the academic fields in which the city is so well equipped.

From a content point of view, conference programmes can be made far more enriching by capitalising on the city’s intellectual wealth and institutional infrastructure.

Conference attendance can be driven up due to the vast numbers of professionals living and working in the city.

Whilse Tshwane is a modern, vibrant city with exciting traditional and modern

attractions, from a destination perspective the city is exceptionally beautiful and provides a true African experience.

Game viewing on the Dinokeng “Big 5” game reserve and other natural experiences, as well as cultural experiences, all within the city limits, conveniently provide a package of attractive leisure options for conference delegates.

Tshwane’s strength lies in its diversity and variety of conference and function

where smart minds

meet

transfer knowledge facilitate collaboration inspire innovation

CSIR

International

Convention Centre

naturally hospitable • globally accessible

Pretoria/Tshwane | www.csiricc.co.za | +27 12 841 3884

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SPOTLIGHT ON TSHWANE CSIR International Convention Centre

venues and locations. Conference facilities range from the prestigious world-class CSIR ICC to the trendy, new and exciting Protea Fire & Ice! conference centre.

One can hold a conference in a variety of venues available at the city’s attractions, thereby having a venue relevant to

For all your Conferences and Functions requirements in Pretoria, we offer unbeatable value for money together with our caring touch of hospitality.

• Eight conference venues to accommodate from 10 to 250 delegates; • Conference package includes all standard equipment and catering for tea breaks and lunch; • Specialised equipment on request at reasonable rates; • Safe, undercover parking at nominal rates; • FREE Wi-Fi access for all delegates; and • We offer a 24-hour package including dinner and accommodation for the delegates.

515 Johannes Ramokhaose Street (old Proes Street), 0083 Tel: +27 (0)12 326 9311 Fax: +27 (0)12 326 1067

P. O. Box 26104, Arcadia, 0007 Email: conference@arcadiahotel.co.za www.arcadiahotel.co.za

the conference topic. For instance, conferences can be held at attractions such as Freedom Park, the Museum of Natural History, at the National Zoological Gardens or in the Dinokeng “Big 5” game reserve.

Thrilling locations for social functions abound – experiences such as a dinner on a Rovos Rail steam train while it circles the city, dinner or a cocktail in one of the city’s nature reserves or in the Dinokeng “Big 5” game reserve are available.

Event organisers can combine a social function in one of the National Zoological Gardens venues with a night tour of the zoo, and there are also a multitude of interesting venues with beautiful views over the city such as the Voortrekker Monument and Freedom Park – spectacular at night.

Haywards Grand Safari Company provide a truly unique and bespoke tented safari venue set in a game reserve in the city for five star events – a truly “out of Africa” experience.

All of these options spice up a conference programme, and to host a conference or related social function at an exciting attraction relevant to the conference topic must be The Voortrekker Monument

Leave normal behind and enter the Realm of Fantastic.

Every event becomes an enchanting occasion where Jacaranda Events casts its spell.

Whether it’s private or corporate, you’ll see our magic in every last detail.

For all your event planning, event management and event marketing needs, Jacaranda Events delivers rich experiences and flawless execution‌ every time.

Who we are Jacaranda Events is a fresh, new logistical solutions company, which is able to provide its clients with a comprehensive A-Z guide of solution services for events and exhibitions, events planning, and event marketing solutions. There is just nothing Jacaranda Events cannot do.

Jacaranda Events is a collection of professional individuals hailing the events, corporate, sales and marketing industry.

It is geared towards an entrepreneurial spirit to deliver innovative and profitable solutions to the events industry by providing quality event logistical support, conferencing, catering events creation and marketing services. The company is closely associated with the Tshwane Events centre, allowing it to offer clients unique eventing opportunities and experiences.

At Jacaranda Events, events are about more than just logistics - they are about creating experiences that the clients will remember.

How did it start?

Originating from a need for clients to have one project manager and one quote to ensure the mechanics of hosting and making an event happen. Jacaranda Events was established, following inventive initiatives launched by the Tshwane Events centre a few years ago. These initiatives were aimed at supplementing the income generated by venue rentals.

Over the years, these initiatives have grown significantly, to such an extent that they have become a fully-fledged business in their own right.

t (012) 327 0124 f (012) 327 0132 www.jacarandaevents.co.za

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SPOTLIGHT ON TSHWANE

Lioness at the function deck at Mongena Game Lodge in the Dinokeng Big 5 Game Reserve in Tshwane.

the ultimate coup in terms of venue selection.

Finding topic-relevant exciting venues and locations for conferences is easy in the city of Tshwane, and can go a long way towards instilling the message and driving up the output of a conference by immersing delegates in the conference theme throughout the programme by careful and relevant venue selection.

When choosing a destination for a conference, one of the primary considerations should be matching the destination with your conference topic to enhance the content and output of your conference.

When it comes to adding interest and giving credibility to conferences in sectors such as research, development, international matters, manufacturing, academia, health etc, Tshwane is an ideal choice and that is what sets it apart from other destinations.

Tshwane is also unique in its leisure options for pre- and post-tours and spousal programmes.

The city is the only city in the world within which a true “big 5” game reserve is located. Just 20 minutes drive from the city centre of Tshwane, the Dinokeng “Big 5” game reserve boasts not only lion, leopard, elephant, buffalo and rhinoceros, but also other interesting game such as hippo and cheetah and a wide variety of large animals, beautiful birds and smaller reptiles and animals.

The most exciting way to experience a “Big 5” reserve is on a bush walk with the experienced rangers of Mongena Game Lodge – one can track their activities on their Facebook page.

A multitude of lodges and smaller accommodation establishments offer game drives and other bush activities in the reserve.

Within the city are also two nature reserves featuring big game, Groenkloof and Rietvlei Nature Reserves. Both offer game drives and walks and have function facilities where one can host a social event alongside zebra, giraffe, rhino and other wild game.

Other attractions in Tshwane include the Union Buildings where Nelson Mandela was first inaugurated president, and the Palace of Justice where Nelson Mandela was kept and tried during the Rivonia Trial.

INDABA REPORTBACK

AFRICA...

a vibrant tourism destination

All images: Reg Caldecott

“Africa is a vibrant melting pot for tourism: the diverse cultures, customs and traditions of our people, merged with the endless variety of our landscapes, blended with our unique biodiversity, tempered by our historical legacy, and fired by the spirit of freedom and equality, ” said Minister of Tourism, Derek Hanekom at the opening of the annual Tourism INDABA.

T

he opening was addressed by the Minister Hanekom, the Mayor of Durban, James Nxumalo, and the MEC for KwaZulu-Natal Department of Economic Development, Tourism and Environmental Affairs, Michael Mabuyakhulu.

This was the second year that Minister Hanekom opened INDABA. The South African government has earmarked the sector as a growth industry of national priority because of its potential to bring about economic growth and create employment.

The core mandate of the Department of Tourism is therefore to create conducive conditions for the sustainable growth and development of tourism in South Africa.

During his opening address, the Minister stated that by standing together the public and private sectors in the industry would be stronger and able to contribute to the upliftment of the nation.

He spoke about INDABA and how it has evolved into Africa’s largest and most successful tourism trade show that creates a platform to showcase the best of the African tourism products and services.

However, he noted that if we are to be successful, everyone needs to pay more attention to the image and reputation of Africa.

“Not only through effective marketing, but by putting on a really great show when tourists arrive. Their word of mouth will do our marketing for us and using social media begins the minute they arrive on our shores.”

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INDABA REPORTBACK

All images: Reg Caldecott

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Derek Hanekom, Minister of Tourism

The Minister added that Indaba provides the ideal platform for African countries to work together. “A successful Indaba contributes to the success of tourism in all our countries.”

MEC Mabuyakhulu said: “Tourism is a key contributor to our economy as well as job creation. It is critical for the African continent to develop policies that are integrated to reflect positively on what the continent can offer together.

“Diverse products that define Africa should be tailor made to suit tourists to visit many African countries and not just

Michael Mabuyakhulu, MEC for KZN Department of Economic Development, Tourism and Environmental Affairs

James Nxumalo, Mayor of Durban

one. Intra African trade needs to be a key focus in this regard.”

Mayor Nxumalo said: “Durban is honoured and privileged to host the continent’s biggest tourism event in Africa. The Indaba allows us to be competitive in the tourism sector and brings the city a direct R60 million revenue and an indirect longer term income of R260 million.”

He added that one of the City’s key focus, in line with Indaba, is on SMMEs and therefore it has put in place various initiatives around these enterprises.

“We are working with three tour

operators from the nine city bowl regions providing township and city tours to provide a complete Durban experience to guests and delegates.”

INDABA opened with 5 938 meetings scheduled for Saturday alone, 1 047 exhibitors, 1 856 buyers and 724 media.

Owned by South African Tourism, Indaba is one of the largest tourism marketing events on the African calendar and showcases the widest variety of Africa’s best tourism products and services.

The event attracts quality buyers from across South Africa, the African continent and the world.

Where Table Mountain and the Sea meet • Luxury refurbished accommodation • State of the art conference facilities • Complimentary shaped Wi-Fi • At the V&A Waterfront

Central Reservations Tel: +27 11 8066888 | Fax: +27 11 8066809 Email: hotels@legacyhotels.com | www.legacyconferencing.com

www.LegacyHotels.com

INDABA REPORTBACK

Women in Tourism event gains momentum The Deputy Minister of Tourism, Tokozile Xasa, hosted the highly successful Women in Tourism initiative at Indaba on the Sunday. This annual event is fast becoming a sought after event to attend at this acclaimed Pan African trade show.

T

he establishment of the Women in Tourism (WiT) forum is aimed at addressing the economic inequalities and challenges faced by women within the sector.

The WiT agenda is centred on commanding respect, ascertaining recognition of women’s contributions in the sector, encouraging representation in economic activities and leadership, and producing results that will enhance the supply and demand for domestic tourism.

Tourism has been recognised as a pillar of economic growth, as well as a social unifier. Within the industry, women make up nearly 70 per cent of the workforce.

However, there is a marked underrepresentation of women in senior positions, with women holding less than 40 per cent of all managerial positions, less than 20 per cent of general management roles and between five to eight per cent of board positions.

As a result of the size and relevance of the sector within the global economy, there are a wide range of stakeholders that have a strong commercial interest in enabling its continued growth and development, and associated with this, in enhancing the talent pipeline in order to unlock the potential of women in the workplace.

These stakeholders encompass private and public sector players, education and training providers as well as the communities in which the sector is active.

In a 2015 report, the WTTC highlighted the consequences of talent imbalances and talent shortages in global tourism, focusing on serious business and profitability consequences.

Of the talent challenges faced by hospitality, perhaps the major issue is that of a failure to utilise talented women to the best effect within the industry, particularly at senior levels.

Opportunities for women development and funding options available were

highlighted at this event. These include: • The Executive Development Programme for Women was launched in March 2016 by the NDT working with the BEE Charter Council. It is targeting 20 women who will be identified from the industry and will go through a selection process in partnership with the selected higher education institution.

• The newly-established Enterprise Development Programme will focus more than 50 per cent of its efforts on women’s development through the incubator process, as well as formal business development studies.

• The programmes of support offered by the departmental tourism incentive programme remain open for women in tourism to tap into.

• Many of the skills development programmes offered by the department, especially through the SRI funding, provide a leeway for women to venture into new areas like being chefs and food safety assurers.

• Cathsseta – formal training and development and bursaries focusing on women’s development to a PHD level.

• Women of Value South Africa (WOVSA) is a non-profit organisation formed in 2011 whose mission is to impact on the lives of women and youth to be part of the mainstream socio and economic development in South Africa. Their role is to

According to the South African UN representative, women in Ghana contribute almost 56 per cent to the GDP, while South Africa is at about 30 per cent. It is no longer negotiable that the economic empowerment of women to 50/50 representation beyond 2030 should be considered a priority.

mobilise, advocate, lobby, facilitate, monitor and evaluate as well as do research and develop programmes that respond to the mission of the organisation. WOVSA partners with government, private sector and other social partners in programmes that impact lives of women and youth in a sustainable manner Recognition was given to women who have invested their resources in breaking barriers and advancing the course of inclusive participation. The volunteers driving the chapters were acknowledged for the commitment and sacrifice.

This year’s event also included the attendance of ministers and delegations from other African countries which is evidence of advancing the Africa agenda.

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24

VENUE OF THE MONTH

Monte de Dios

A touch of Spanish flair “We had a vision of having a venue that offers something different, something special to the bride or groom, or to a corporate company looking to have an awesome product launch or conference. Something really awe-inspiring, where the public can enjoy delicious food and a magnificent atmosphere and location.” – Leon Pheiffer, co-owner of Monte De Dios. onte de Dios, in Zwavelpoort, Pretoria, is a magnificent Spanish Villa and Leon and his wife, Rochelle immediately saw the potential of the property as a venue.

Rochelle is a lawyer who has had her own successful law practice for more than 20 years.

“In April 2014, six months after we bought the property, we opened it up as a venue. Being in the events production and technical field for more than 20 years, you get to work in many venues

and I always felt that Pretoria had a limited number of venues and needed something different and special,” Leon said.

Leon owns EPH Productions. “EPH is one of the most technically-advanced companies in South Africa and offers all its technical equipment and expertise to any Monte de Dios client. We have supplied LED screens, sound and lighting to TV productions such as South Africa Has Talent, Gospel Classics, Ghoema Afrikaans Music Awards and X-Factor.

“Last year, we delivered technical to seven stages at the biggest festival in

Leon and Rochelle Pheiffer

South Africa, Innibos, with 140 000 people. We have had RMB as a client for 19 years running and we have delivered Starlight Pops in Durban for FNB for six years now,” Leon added.

Coming back to the venue, Leon said: “The original house was a Spanish villa.

So we decided to stay with the Spanish theme. After buying two other properties that did not pan out, we knew this was something special and sent from God. The name means Mountain of God.” “We knew nothing about the hotel or venue industry, but for so many years we have seen what it takes to have a successful venue by producing events in just about every venue in the country. I have seen what works and what does not.

VENUE OF THE MONTH

“So, with that in mind, we started the project and the first thing we did was employ people who were experts in their field. That made our lives much easier,” Leon said.

Monte de Dios is a beautiful unique venue. “We are flexible, with many options. Our incredible chef and his team boast food of the highest standards. We are passionate about our product and EPH obviously delivers all your technical support included in the venue hire.

“Where else in Pretoria can you have an executive breakfast for 30 in a castle dining room, a 50th birthday for 80 in the cellar, a food and wine festival for 2 500 in the garden and amphitheatre, welcome drinks in the courtyard outdoor

fireplace, sundowners under the glass atrium, an awards dinner in the ballroom for 500 and a teambuilding exercise in the mountains?”

Leon added: “Monte de Dios is still in development and will continue to grow over the next few years. Future plans include a state-of-the-art multi-function theatre which can host various events from gala dinners to car launches, as well as additional conference rooms, a spa and an additional restaurant.

“At the moment we have a guest house with six rooms, but with plans to add 20 additional rooms by the end of the year. In addition, we are busy designing and building a 5-20km trail running track, as well as a mountain bike

track for cyclists on three different fitness levels,” he said.

“Last year we started a new division, EPH Décor, and started purchasing our own décor items such as centre pieces, table cloths and draping. This division will expand in time and we will build it to new heights and standards in the industry.”

In conclusion Leon said: “Come visit us as soon as possible. You will love it here.”

106 Archilles Street, Zwavelpoort, Pretoria 087 654 4457 | 087 654 4458 087 654 4457 info@montededios.co.za www.montededios.co.za

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26

COMPANY UPDATE

GEARHOUSE

Refreshed for 2016 In a fast-changing information landscape and a softening global economy, event organisers are seeking value for money and are better informed about technical potential than ever before.

A

well-delivered event is no longer sufficient to keep these clients satisfied. Technical suppliers need to be able to meet and serve their optionsavvy expectations in terms of value, solution innovation and stand-out service but, most importantly, meet them in a way that instills trust and fosters confidence in their technology partner.

Gearhouse Group’s internal client service drive has been operating at full throttle for the past 18 months and the initiative is starting to bear fruit.

A leader in terms of equipment and capacity, the 10-strong collection of companies has always been able to meet last minute requirements with the best equipment at a good price.

In fact, they are widely known for being able to “pull the rabbit out of the hat” with minimal fuss.

However, the “magic” in the company’s tagline is no longer all that’s required to retain clients in an engagement-hungry marketplace and there is no room for complacency in this busy organisation.

Catriona Regan, Johannesburg sales manager, said: “Within Gearhouse, we monitor client preferences quite closely and we are driving a specific focus on business development at a more personal level and with a longer term outlook.”

Having started 2016 with a restructuring of the internal sales process and with a brand new sales team in place, Catriona is upbeat about the sales outlook for the coming financial year.

“Because Gearhouse is such a large company, we realise that approachability can be an issue for our smaller clients.

We aim to put the face to the service and give every client a personal contact to turn to – for whatever they need, whenever they need it and whatever the size of their requirement.

COMPANY UPDATE

Catriona said: “Our team is both diverse and dedicated. Lisa Daki has recently joined us from a similar industry and is truly a breath of fresh air with a vivacious and energetic approach to client service and relationship building.

“Zahir Kahn has years of experience in the retail space and brings a bit more structure to our sometimes erratic environment, and Mitchell Farry has moved within the group, from selling ICT event solutions, such as online registration and presentation management, to selling the wide range of group services from a more holistic point of view.”

According to Catriona, however, the “glue” that holds the team together is sales admin team leader, Monique Ross who, despite her diminutive stature, offers the team a “giant-sized” office based support system to rely on at all times.

“She is soft natured, patient and nurturing – the mother of our team really.

Without her guidance we would not be half as effective as we are,” she said.

Irish-born Catriona joined Gearhouse seven years back and has only lately taken over management of the sales team after

years in project management (she was an integral part of the installation team for the AV and IPTV systems at Moses Mabhida and Soccer City ahead of the Soccer World Cup).

Having also worked extensively abroad managing government events, Cat (as she is affectionately – if reluctantly – known by her colleagues), has broad experience in event management, health and safety and event logistics and a good understanding of licensing, artist bookings and event marketing.

“I have been the client,” she said, “so I understand what it feels like from their point of view.

“Obviously my mandate is to increase sales but behind the scenes we are involved in a culture change which will build retention and help new clients to understand what we can do from a technical aspect to assist them in achieving their objectives.

“Gearhouse has the capacity to service our client base with a ‘big picture’ approach and to handle national accounts through a single contact. We are busy re-engaging with our clients to reassess

Gearhouse Johannesburg sales and marketing – from left Robyn D’Alessandro, Catriona Regan, Lisa Daki, Monique Ross, Zahir Khan, Mitchell Farry.

the value of what we are able to offer each individually.”

Gearhouse is now in its 25th year of service and is the sole South African representative of the AV Alliance, an international network of like-minded companies committed to perfect service and quality at the highest possible level.

“We will always strive to improve on what the South African technical services industry is able to offer, whether it’s for inbound business or for the local market.

I think it’s in the company’s DNA,” she concluded.

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TECHNOLOGY UPDATE

Folio Group puts words to work Anyone who has tried to use Google Translate may be forgiven for doubting the usefulness of computers when it comes to translation. Ironically, huge though it is, Google’s translation tool is less than efficient. But good online translation tools and computer-assisted translations (CATs) do exist and they are improving at an astounding rate.

W

hen Stellenbosch University-trained linguist, Philip Zietsman founded Folio Translations in 1988, he relied largely on his typewriter and dictionaries.

Today, he and his team are growing the Folio business in leaps and bounds, with a lot of help from translation and other computer and Internet-based technology – as well as human talent.

Consistently one of the US Common Sense Advisory’s top five language service providers in Africa for the past six years, the Folio Group also has a revolutionary system that gives hospitals and clinics instant telephonic access to interpreters in 37 mainly African languages.

There is no doubt that computers and other related technology is at the forefront of the growing success of the Folio Group. One of South Africa’s oldest and most versatile professional translation businesses, the company has expanded exponentially with ever-improving translation technology.

But they don’t only do translations. Putting words to work in every possible way, the Folio team is better described as a language service provider. While translations make up about 65 per cent of their business, the Folio portfolio is vast and varied.

“Translators and interpreters are not the same thing,” says Philip, “although both take one language into another language. Being an interpreter is more like being an actor.”

This is largely because an interpreter has to work on the spot and doesn’t have time to ensure that every word has been perfectly translated. Rather, it’s important to give immediate meaning of what is being said to the person who doesn’t understand the language being spoken.

The Folio team...

• Do transcriptions from words to paper.

• Act as language consultants to individuals, business and governments.

• Do translations for speakers at conferences.

• Carry out intense interpreting functions at conferences and meetings.

• Do consecutive interpreting on-site for psychiatric, medical and legal professionals.

• Provide “voices” and voice-overs mainly for spoken adverts • Undertake copy writing in a wide range of languages, sometimes with search engine optimisation (SEO) key words.

• Interpret South African sign language.

• Offer sub-titling for videos.

Technological Translation Tools According to Johan Botha, who heads the international wing of the company, Folio Online, about 99 per cent of all translations today are done online. But, to be competitive and reliable, it’s vital to use a good translation tool, either a machine that translates or computer-assisted software (or CAT).

CAT is human-dependent and uses memory, which is similar to predictive text on computers and mobile devices, but the memory is not necessarily shared with other users. Folio has its own massive translation memory bank that has been built up over time. If there’s no translation for a word, translators go back to the age-old dictionary to find one. That will then be added to their “memory”.

Machine translations (MTs) work for the world’s main languages, including English and German, and deliver results that range from vaguely correct to excellent. The best MTs are developed after being fed millions of words that have been professionally translated. At worst, the machine will scan pages and give an idea of what they say (which is acceptable for some applications). At best, the translation will simply need light human editing to make it perfect. Of course, the cost of creating a machine that can do near-prefect translations will be considerably more than one that just provides a general idea of what is being said.

Either way, Philip doesn’t see the language professionals industry getting any smaller. “Technology works in our favour. With help from computers and machines, we can do more and our results The Folio team, from left to right, top: Anne Boltman, Lauri King, Simon Hill, Caro van Aardt, Henk Hagen. Bottom: Johan Botha, Philip Zietsman, Monica Trickett, Janet Pillay, Laetitia Sullivan.

TECHNOLOGY UPDATE

will be more consistent.”

Further, neither he nor Johan see machines replacing humans any time soon.

“I don’t think humans will ever be replaced,” says Johan, who has a master’s degree in languages. “Even though we may be reduced to proof readers, humans are still the best, because languages have too many nuances and variations.”

Artificial Intelligence and Voice Recognition

Philip Zietsman, managing director of the Folio Group, with Lauri King who heads Folio InterTel, a revolutionary medical interpretation service.

Both artificial intelligence (AI) and voice recognition form part of the technological advances that can, and do, impact on translation and other language-related services. But these have a long way to go.

For instance, iPhone’s Siri doesn’t understand South African accents very well, and Office voice recognition settings have to be changed to recognise different voices.

Nevertheless, Johan believes that AI is getting better and better, and once it is combined with MT, the entire industry could improve exponentially. But, says Johan, “it still won’t take over from humans.”

Overcoming Language Barriers in Hospitals Embracing the opportunities offered by international trends in technology, Folio has developed software that enables them to do medical interpreting over the telephone. The only South African company offering this service, Folio InterTel launched five years ago, and currently handles about 45 calls a month, mostly for Western Cape Health Department hospitals and clinics.

The system is revolutionary, giving doctors and other medical personnel instant access to trained medical interpreters whose first language is the same as the patient’s language. It is also inexpensive, simple to use, and reliable, enabling as many as six people to call at one time.

“Previously you would find, for instance, a Cuban doctor doing an internship in a rural hospital who had to tell a Shona woman she had Aids or TB,” explains Johan. “He could speak English but no African languages, so would go to a cleaner or a nurse to interpret for him. Or, he might ask a family member of the patient to help, often a child. Our system is a lot more private and it’s anonymous and, of course, accurate.”

The reality is that incorrect interpretation could easily escalate into a crisis, while effective communication in a medical emergency can make the difference between life and death.

However, as Philip points out, while it is very comforting for a sick person to be able to communicate in their own language, “it can be very harrowing for interpreters because there is seldom good news, and situations are often dire.”

For this reason, Folio is considering introducing counselling for their medical interpreters.

Folio InterTel, which is headed by Lauri King, has become so successful, the company plans to expand their instant telephonic interpretation service to other industries including banking, hospitality and travel insurance.

It’s All About Language Folio’s success lies in professionalism and dedication. There are 10 full-time team members, all of whom share a passion for language.

Johan Botha, director of international clients for Folio Online, and Philip Zietsman, managing director of the Folio Group. On the wall behind them are Old Masters’ reproductions featuring the faces of Folio staff members.

They have a database of about 2 000 freelancers from all over the world, all mother-tongue speakers, mostly post-graduates.

The company’s speciality is African languages, not just those spoken in South Africa. Incredibly there are 2 000 languages spoken on the African continent, about 500 in Nigeria alone.

But there is a huge demand for other international languages, including French, Portuguese, Spanish, Arabic, Chinese and, of course, English.

And, just to prove that they really do put words to work, Folio has won the Cape Chamber of Commerce and Industry’s Best Exporter of the Year Award twice – for exporting words.

Tel: +27 (0)21 426 2727 • Web: www.folio-online.co.za E-mail: pziets@folio-online.co.za / info@foliotranslations.com Facebook: facebook.com/folioonline • Twitter: @Folio_Online

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YEAR END FUNCTIONS

Year-end events a steady demand Despite the trend of many South African companies slashing budgets, in 2015, Unlimited Events Group completed more than 600 year-end functions in a six-week period. Evidence that corporates remain firm believers in rewarding staff with special year-end events, outside the office environment. By Alastair Laing, Group chief executive officer – Unlimited Events Group

L

ooking back, as a company, our 2013 year-end event numbers were slightly less compared to 2012.

However, in 2013 year functions were definitely bigger in size, accommodating

between 20 – 2 000+ people. A very interesting trend. Comparing 2014 and 2015, we noticed the following trends in corporate year-end events:

illuminating the way to a wonderfully vibrant year-end function.

1. Businesses are increasingly in survival mode

Growing in popularity in year-end corporate events are set ups designed around little stalls and live interactive buffets and action stations where staff are made fresh sushi, fried calamari or the option to pick what they want prepared for their meal.

From an eventing perspective, we’ve certainly evidenced the aftershock of the recession showing through in the most popular client event décor themes booked in the last quarter. Many of them have been very colourful, vibrant and playful – demonstrating that South Africans have a need for fun and playfulness following the tough times we’ve all endured. Fun evening followed by a gala dinner.

Alastair Laing Having scooped Top 3 for the CEO of the Year title at the EMEA Europe, Middle East & Africa Business Excellence Awards held in Portugal in 2015, Alastair Laing was awarded CEO of the Year at the South African Business Excellence Awards 2016.

On the brink of becoming a professional tennis player, local entrepreneur Alastair Laing shifted his focus from professional sport to the teambuilding and entertainment world and brought to it the determination and dedication that he had put into his sport.

4. Choices and flexibility.

Furniture has also become a big part of year end event décor. We are finding more clients want to combine furniture hire with their event decor.

Hiring cocktail tables and loungers, for example, is much more costeffective than hosting a formal dinner.

LED furniture is a leading trend in

Today everything can be customised to a personal preference. Many corporates are enjoying giving their staff the opportunity to experience their yearend function the way THEY want to experience it. Who they sit with, the space they sit in, if they eat standing or lounging, as well as what food and drink they take in. A big trend is providing a variety of seating options, different areas with different moods – a chilled, loungy environment, the cosy corner to chat, a refreshing outdoor getaway or a formal setting for more serious discussions.

In 1998, Mr Laing and Rosemary Foord, in association with Red Carpet Leisure, took a step out of the corporate world to form Unlimited Events and Entertainment – focusing on teambuilding, resort entertainment/corporate fun days.

The phenomenal growth in this little company of just seven people saw the incorporation of Unlimited Events Decor in 2000 and inauguration of new shareholders.

The group’s services extended to corporate event theming, product launches, wedding decor, year-end functions/conferences.

In 2008, Alastair successfully bought out Red Carpet Leisure and later the original entertainment partners to form his privately owned entity.

By 2005, his dynamic decor and entertainment company had grown to a staff complement of more than 130 and boasted a client base of 1 400.

Mr Laing later cemented his vision for growth and formed Unlimited Events Group to house the various event supply divisions, including Unlimited Events Entertainment, Unlimited Events Productions, Unlimited Unlimited Kids Parties, Unlimited Events Balloons, Unlimited Events Hire, Unlimited Events Photos, Unlimited Events Treats & Eats and Unlimited Events Stretch Tents.

Today, Unlimited Events Group offers full event solutions ranging from events for 10 to 5 000 guests and employs 131 staff. Under Alastair’s guidance, in 2014 alone Unlimited Events Group hosted more than 2 100 events.

2. Incorporating furniture

WHO IS

3. Neighbourhood market style

YEAR END FUNCTIONS

It’s vital to ensure that the preferences, comfort and choice of all your guests are considered. Casual seating – giving everyone, including different staff cultures the opportunity to enjoy the event the way they want to – variety for all tastes.

5. The One Stop Shop Clients have definitely developed the mentality of the “One Stop Shop” when it comes to planning year end events. From a procurement, order processing and recon point of view, we find that corporates certainly favour

a supplier who is able to provide full turnkey solutions spanning audio-visual, photography, entertainment, flowers, seating and furniture all under one roof.

This really does make life easier from an end result view, providing an holistic and consistent concept, look and feel Continued on page 33

RANDLORDS.CO.ZA SALES@RANDLORDS.CO.ZA

TELEPHONE +27 (0)11 403 1833

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75295B

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HOST YOUR NEXT CONFERENCE AT THE CAROUSEL At The Carousel, we understand that work is so much more fun when play is not too far away.

That’s why we offer state-of-the-art conference facilities, with free Wi-Fi. Nature lovers can enjoy unforgettable game drives and horse trails. The Shangilia Spa is here to rejuvenate your body, mind and soul. At the end of a day of work and play, settle in for a good night’s rest with our stunning accommodation.

YEAR END FUNCTIONS

The perfect getaway venue Escape the hustle and bustle of the city and come to The Carousel. Perfectly situated on the border of North West province and Gauteng, about 40 minutes drive outside Pretoria, we offer an array of different activities and conference facilities.

T

he Carousel offers the perfect venues for those who are interested in having their events, year-end functions or even for schools who are looking for the perfect venue to host their matric dances. Venues can cater from 10 to 1 000 people. Each venue has Wi-Fi and is air-conditioned.

If you want to escape the city life and catch a breather, the tranquil Acacia Place is the place to be. Each of our 37 units are en-suite bedrooms with fully equipped kitchens and undercover parking. There is also a swimming pool and lapa with braai facilities.

If the everyday stresses are getting to you, take a breather and come relax, rejuvent and refresh at Shangilia Boutique Spa situated next to the hotel. We offer a range of different treatments and packages, ranging from massages, facials, waxes and bridal packages.

Our hotel has 57 luxurious rooms, all of which overlook the cool waters of our crisp blue swimming pool. There are rooms to cater for everyone's needs, from twin rooms, luxury rooms, a Master suite and paraplegic room. A mouthwatering buffet breakfast is served every morning in the hotel lounge.

Not only is there the casino and Cheyenne Saloon for adult entertainment, but a colourful fun and interactive Magic Company and Jolly Tots creché to keep your little one's entertained. Jolly Tots cater for kids between three and 13 years old.

Tickle your taste buds at Harvest Grill and Wine with a scrumptious steak or mouthwatering fish. We have a wide range of delicious meals to cater for everyone's tastes.

For bookings please contact banqueting at 012 718 7375 or email carousel.banqueting@suninternational.com

YEAR END FUNCTIONS

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Continued from page 31

delivery with no fragmentation across a handful of different suppliers.

I believe that although corporates continue to host yearend events, there is now definitely vigilance on their part to effectively manage costs so as to receive the maximum quality for the corporate budget.

I believe that success over the year-end events period hinges firmly on an ability to comfortably handle large and small events concurrently, a solid stock repository and a team of reliable, experienced and efficient staff.

When arranging a significant event, it is of utmost importance for clients to select an event partner who has a proven track record of reliability, has sufficient skilled staff and experience in large-scale logistics.

After 17 successful years in business, our strategy has resulted in Unlimited Events Group today being one of South African's leading service providers to the events industry.

Due to the vast size of our décor hire ranges, specialist divisions, fleet of trucks, and dedicated teams, we are in a fortunate position of having delivered these multiple year end events simultaneously and nationwide, year on year.

Whether you opt to throw your staff a fancy dress event, provide a formal sit-down dinner and show, or an interactive team event, ensure that you give them not only a positively memorable year-end event, but a great morale-booster to ensure your staff enter the new year on a positive note, ready for success.

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YEAR END FUNCTIONS

New event packages at top Gauteng venue To make conferencing or a year-end event memorable, introduce a unique and fun teambuilding element, said Tony Rubin, general manager of SAB’s World of Beer in Johannesburg.

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he SAB World of Beer is a five-star conference and event venue which stands out as the only beer-themed venue in South Africa. Delegates can enjoy guided beer tastings or beer and food pairings with one of SAB’s brewers.

Various packages, including year-end packages, are available at the Newtown venue, starting with the half-day package for 12 or more delegates which includes secure parking, venue hire, standard presentation equipment, tea, coffee and snack on arrival, as well as mid-morning and afternoon, and a buffet lunch from in-house catering.

“Once the work is done, an enjoyable way to end the conference is to send delegates on an interactive tour of the World of Beer, one of the country’s top tourist attractions.”

This means delegates can enjoy a group beer tour, beer tastings or beer and food pairings, depending on requirements.

Tony’s checklist for a successful event Making your event memorable and enjoyable starts long before the delegates arrive – it begins when you decide where to host it.

What kind of atmosphere do you require?

The question a good conference organiser should start with is “what kind of atmosphere do you require from your event?” You first need to decide which would be more suitable – a vibrant inner city venue or a more secluded country retreat.

Number of delegates Numbers also often dictate the venue. Are you looking for a small boardroom for 15 people or a conference venue which can seat 250?

Select a venue which comfortably fits the size of your party. There is nothing worse than 60 people squashed into a room meant for 40.

Meet the conference/event co-ordinator Meeting with the conference/event coordinator in person is a vital part of the reservations process. This will ensure that a relationship is formed, as well as give the co-ordinator the opportunity to fully understand the client’s needs.

Would you book your wedding without meeting with the co-ordinator? Probably

not, so be careful how you interact with the co-ordinator at the venue chosen, as it is easier to manage expectations before the conference compared to damage control on the day.

Break-away rooms Break-away rooms might also need to be provided for delegates to divide up into groups and move apart to discuss issues.

Catering requirements If you want your conference to run into the evening, perhaps with a closing dinner, you need to be aware if the venue has the capacity for this.

Parking Parking – and safety of cars while parked – should also be taken into account, and if necessary, a shuttle service to bring delegates to the venue if parking is some way away.

Staff Ask about the staff. How many will be available to assist with your requests on the day. Also, ask who the senior manager is to assist with any emergencies which might arise.

Conferences

Food & Beer Pairings

5 Star facility (as rated by the South African Tourism Grading Council) Selection of venues to suit your needs

Beer Tours

Celebrity chef will create a beer and food pairing menu and host an interactive and entertaining meal for your guests

Teambuilding

Ancient art of brewing beer has been brought to life with a walking tour route enhanced with the latest technology

Choose from a variety of fun-filled conferencing and beer-tasting packages

Beer Tasting Your taste buds will love this!

Conferences and extras tailored to your unique requirements

Book now to avoid disappointment

011 836 4900

www.worldofbeer.co.za

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VENUE NEWS

Fairlawns Boutique Hotel & Spa opens Cape Town office

A

s Johannesburg’s luxurious fivestar Fairlawns Boutique Hotel & Spa steps forward into new beginnings with a lustrous refurbishment soon to be introduced in all its magnificence – so too can the travel industry and corporate market welcome the opening of a Cape Town office, and the appointment of Angelique Engelbrecht as the sales executive for this region.

Michael Kewley, managing director, said: “Opening a Cape Town office was the next best commitment we could offer our partners, ensuring not only ongoing support, but also guaranteeing assistance for a guest’s personalised experience during their stay at Fairlawns.

“It all starts with presence of place, so in the case of a hotel as intimate as Fairlawns, it is critical to have the right people in key positions. Opening a home based office in Cape Town is quite simply

an extension of our existing personalised service,” he continued.

Ms Engelbrecht is Cape Town born and bred and the youngest in her family. She started her career as a sales and marketing co-ordinator in 2001 at the renowned Victoria & Alfred hotel at the Waterfront, then joined the sales division of the hotel’s owner, Newmark Hotels in 2007.

The rest is history as she never looked back, taking their prestigious portfolio to recognised heights upon her appointment to key account manager for five unique properties located within south and southern Africa and more recently, into Rwanda.

“It has been an amazing journey so far and with my new position at Fairlawns, I believe I will be able to grow even further into an industry I am extremely passionate about. My philosophy has always been to go the extra mile, added to which I think one has to ‘love’ what they do. Fairlawns

gives me the opportunity to combine both,” she said.

“Angelique brings great knowledge and expertise to our existing sales team, headed by Michelle van der Westhuizen who is based at the hotel in Johannesburg. Responsibilities for her new position at Fairlawns Boutique Hotel & Spa will include maintaining existing accounts and building new relationships,” Mr Kewley concluded.

Angelique Engelbrecht, sales executive at Fairlawns Cape Town office.

The Sophia opens at DAVINCI T

he latest addition to the DAVINCI Hotel and Suites is an impressive conference venue exuding class and elegance, so appropriately named after 81-year-old Italian actress Sophia Loren. The venue is decorated in keeping with the décor theme of the Mona Lisa Boardroom and Leonardo Conference Venues, both situated on the 5th floor of the hotel.

Tel: +27 11 794 5800 I Fax: +27 11 794 5808 Email: info@ticketprodome.co.za I Web: www.ticketprodome.co.za Cnr Olievenhout Ave & Northumberland Rd, North Riding

VENUE NEWS

The Expo Centre does it all THE Johannesburg Expo Centre (JEC) has a reputation for hosting events and exhibitions with professionalism, flexibility, hospitality and matchless service. What you may not realise is that the Expo Centre is also adept at hosting conferences for industry professionals of every description.

P

lanning a conference or event can be an exceedingly daunting task.

However, given the right team of people and a professional venue, eventing can be a rewarding process.

“Here at the JEC, we believe firmly in taking the stress out of eventing,” explained JEC chief executive officer, Craig Newman. “We do our best to make each step of the process as seamless and trouble-free as possible.”

The JEC is South Africa’s largest purposebuilt exhibition, conference and events venue, known for hosting world-class trade shows and events such as Automechanika, BAUMA, Interbuild and Electra Mining.

Mr Newman said: “We are probably best known for hosting the country’s favourite consumer show, the Rand Show. This year was yet another great success.”

In addition to its numerous milestones over the years, the Expo Centre is also the ideal locale for the business events industry. “With tighter budgets and a trend to more streamlined events, we strive to deliver a step-by-step conference package for a satisfying service to all our clients,” Mr Newman said.

Due to progress in technology, many predicted that the business events industry would experience a dip, saying that events and conferencing may be replaced with new media platforms, such as video conferencing.

“Luckily, this has not been the case. In fact, we’ve seen a boom in business events bookings and enquiries into high-standard purpose-built venues. The market has sustained a steady growth over the last few years, which is exciting,” Mr Newman said.

The Johannesburg Expo Centre recently hosted SAACI Northern Territories Branch (NTB) to a breakfast event.

From left: Heather Heskes, SAACI NTB secretariat and Aidan Koen, SAACI NTB chairman.

Over time, the JEC has kept pace with the remarkable growth of the local business events industry, evolving into a world-class facility that offers exhibitors, visitors and delegates a first rate experience.

With a proud pedigree in delivering the best, the Centre’s excellence has been consistently recognised. In both 2007 and 2011, JEC was voted best exhibition and event venue in sub-Saharan Africa with the PMR Diamond Arrow Award, and again in 2013 and 2015.

On Thursday 14 April, the JEC hosted a breakfast on behalf of the Southern African Association for the Conference Industry (SAACI).

“The aim of this event is to pay tribute to those who have been instrumental in promoting South Africa as a business events destination,” Mr Newman said.

“Our success as an industry affirms the world’s confidence in South Africa as a capable business events destination.

We must work together to continue in this vein.”

Adriaan Liebetrau, chief executive officer of SAACI, said: “The JEC is an impressive venue, I thoroughly enjoyed the SAACI breakfast. Thank you to the JEC for hosting the SAACI breakfast.”

As an award-winning national and international venue, the JEC offers unparalleled hospitality.

“Every conference format is unique so we make sure to provide a room that caters to the client’s desired scale, whether it’s for a massive exhibition or an intimate meeting. We offer group interaction in a comfortable and enjoyable space,” Mr Newman added.

The business events industry is known for its arduous timing, extensive planning and demanding clientele. Fortunately, the JEC is always up for the challenge.

“At JEC, we do our best to take the hassle out of the event. We aim to deliver a high-grade venue that is easily accessible in the economic hub of Southern Africa,” Mr Newman concluded.

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VENUE NEWS

Protea Hotel Karridene Beach to undergo refurbishment

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he Protea Hotel installing new airKarridene conditioners, putting Beach, a in new carpeting, popular South Coast redoing the three hotel, is undergoing suites completely, refurbishment, and a facelift for promising to create the restaurant, bar, even more luxury and reception area and comfort for guests. the public toilets in Situated near the the reception and town of Amanzimtoti conference area.” alongside the Although the hotel Umsimbazi Lagoon, will remain closed at the just 20 minutes from start of the mid-year Durban and right school holidays, visitors Danny Bryer, director of on the beach, it has to the area will still be sales, marketing and revenue long been a favourite able to enjoy its location management of Protea Hotels destination for family and quality service holidays, as well as for towards the end of the business meetings and conferences. break period.

It is known for its sporting and “The official relaunch date is 28 recreational facilities and attractions, July, but rooms and other facilities will including golf, squash, swimming, deep- become available well in advance of that sea fishing and shark diving. date, in a staggered roll-out from the Danny Bryer, director of sales, latter part of June,” Mr Bryer added. marketing and revenue management The refurbishment further of Protea Hotels, said: “Owing to the demonstrates the ongoing investment by extensive refurbishment of the hotel, it the owners and Protea Hotels into the will be closed until 8 July 2016, so that KwaZulu-Natal area. no guests are inconvenienced during the Durban’s upmarket Protea Hotel Gooderson QP.pdf 1 3/16/2016 8:56:15 AM redecoration process.

Edward recently completed the “The overhaul includes redoing construction of new rooms, and the the bathrooms, the installation of Protea Hotel Umhlanga has concluded refurbished furniture and new carpets, an enlargement project.

Gooderson Drakensberg Gardens Golf & Spa Resort

New venue opens at Killarney Country Club

K

illarney Country Club (KCC) recently re-launched its biggest venue, the Crystal Room (previously known as the Gold Room).

The refurbishment of the Crystal Room began on 11 January 2016 and was completed without any delays by the corporate interior designers, DG².

Gooderson Tropicana Hotel

Gooderson Natal Spa Hot Springs & Leisure Resort

All the inspiration you need!

When planning your next conference you will find Gooderson Leisure offers a variety of exciting destinations to provide your delegates with all the inspiration they need.

Our superbly appointed hotels and resorts all cater for conferencing and offer the ideal balance between providing an environment conducive to the business at hand, great facilities for team building and stunning settings to unwind and process the day’s sessions.

From the beach to the berg, battlefields to the bush, Gooderson Leisure has it all.

Tel: 031 337 4222 Fax: 031 368 2322

email: conference@goodersons.co.za www.goodersonleisure.co.za Gooderson Leisure Good Value, Good Fun

VENUE NEWS Continued from page 11

The process included retiling, installing new carpets and skirting, repainting, recladding the rooms columns, taking out unnecessary columns in the entrance to open up the space and upgrading the bathroom taps, to name but a few of the processes involved.

Gary Levy, Killarney Country Club president, said: “I am very grateful to our design and project team of Liezel and Heinz for the room we have today.

The next phase of upgrading the Crystal Room will include alterations to the stage and the addition of conferencing facilities so we can ensure the Crystal Room is fully up to date with industry standards.”

Although Ryan’s travels have taken him to predominantly African countries, he said: “Eastern cuisine, more specifically Thai and Vietnamese, has always been very enticing for me. I love the way it incorporates fresh, clean flavours with a more complex base flavour.’

“Guests at Bushmans Kloof can therefore expect the simplicity of fresh ingredients combined with meticulous construction of every dish – a style of cuisine that is all about seducing the senses.”

In terms of his food philosophy, Ryan said: “Good food should be unfussy. It should be something that is both exciting and accessible to all guests. The fresher an ingredient is the better, and if it can be locally sourced, even more so.”

For leisure he loves being outdoors. “I find the solitude of nature relaxing. There is no better way to clear your head after a busy week in the hustle and bustle of a busy kitchen.

“Since starting to work in lodges, I have become very interested in photography. It gives me a different outlook on things.”

Ryan said: “With regards to my profession, too many new chefs are trying

to reach celebrity status before putting in the hours, weeks, months and years it takes to achieve this goal. While cooking shows are fantastic, I have found that chefs entering the industry are scared of hard work.”

His advice to newcomers is: “Put in the hours. Work as hard as you can. Volunteer for the worst jobs, even if you’re tired. Come in early and leave late. Spend time working on every section in the kitchen and learn.

“Read as many books as you can and try as many recipes as you can. Know that you will never stop learning and don’t be stubborn and think that you know everything.

“Lead by example. Get your hands dirty, roll up your sleeves and help your chefs clean the kitchen after service. It’s your kitchen, it represents you, so make sure it’s clean.

“Realise, that once service is done, once the last guests have left and the kitchen is clean, that’s when the hard work starts.

Being an executive isn’t just about cooking.

It’s leading the kitchen, it’s being the bad guy, dealing with staff issues, paperwork, suppliers, menus, costings etc. Learn.

Never stop learning,” he concluded.

Experience Extraordinary There is a place where conferences are transformed from ordinary gatherings into extraordinary experiences. A destination, at the tip of the mighty African continent, where two oceans meet in the shadow of one of earth’s seven natural wonders. Here, creativity comes to life, today’s ideas and visions become tomorrow’s reality, and impressions and bonds are created that last forever.

This place is Cape Town International Convention Centre.

And to experience it is to experience extraordinary.

To transform your special event into an extraordinary experience contact CTICC: +27 21 410 5000 sales@cticc.co.za www.cticc.co.za

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MARKET NEWS

Cradle of Humankind launches association THE Cradle Tourism Company (TCTC), an independent nonprofit company to help drive tourism in this highly acclaimed tourism hotspot was officially launched recently.

U

nder the guidance of chairman Mr Hickman said the new TCTC will be an Gilbert Hickman, as well assurance to visitors that anyone carrying as a strong board of tourism the stamp will have passed certain quality representatives from the region, the TCTC criteria. All COHLTA members will undergo will promote tourism leadership excellence a Quality Assurance Assessment, to ensure and be actively involved in visitor they offer an experience befitting of a destination marketing and management World Heritage Site. excellence for the area.

Visitors will have a central portal on Mr Hickman said the TCTC creates an the website www.thecradleofhumankind. exciting opportunity to create stronger brand net to easily source tourism information awareness for the area and diminish any on allocated experiences ranging from brand confusion among visitors who perceive adrenalin pumping (adventure), craft the broader Cradle of Humankind destination and culture, meet & greet (conferencing, as being only its visitor centre, Maropeng. meetings and events), spend the night, “Not only can we support the various stones and bones (human origins and the hospitality properties in the area, but we evolution of humankind), wedding bells, can provide a vital role in supplying visitor wildlife wonders, and wine and dine, etc. information.

“It has been segmented according to “This has always been a very close interest with direct links to the various community and we will endeavour to properties. We will in time offer an online encompass all stakeholders so that it is a booking option and we already offer an win-win situation for the area. easily downloadable App.” “We would like to ensure that local The TCTC is currently financially businesses are viewed as preferred supported by the Gauteng Provincial suppliers and work with the Cradle of Government (i.e. the Cradle of Humankind Management Authority and Humankind Management Authority). its supporting sister agency, the Gauteng The end objective post government’s Tourism Authority, to not only offer seed-funding is to make it a privatelymentorship and training programmes run and funded association with some for the disadvantaged level of accountability to communities in the government, the custodians area, but also to see of the World Heritage Site how these groups can and the brand. be integrated into the Melanie Muraour, mainstream tourism membership co-ordinator economy for this World for the TCTC, said the Heritage Site and response to date has surrounds,” he said. been very positive with a Mr Hickman said number of high flagship stakeholders will all be offerings already on board, a “Proudly COHLTA” including Guvon Hotels, (Cradle of Humankind Bush Willow Tented Camp, Local Tourism Valverde Country Hotel, Association) member.

The West Rand Chamber of Speaking at the launch Business and Tourism Tourist attended by a number Information, Silverbush of high profile property Farm, Riverstone Lodge, and tourism owners in Alpha Conference Centre the area, industry roleand De Hoek Country Gilbert Hickman, chairman of THE Cradle Tourism Company. players and local media, House to name just a few.

Chef Chris Tustian.

New head chef brings changes to Kloofzicht Guvon Hotels & Spas is excited to announce the appointment of Chef Chris Tustian as the new head chef at Kloofzicht Lodge & Spa.

C

hef Chris completed his formal training at North Oxfordshire College, which presented him with the opportunity to work and gain experience in various five-star and Michelin-star restaurants.

These include Chateu de Montcaud in France, Gravety Manor & Bovey Castle in the United Kingdom and, more recently, in South Africa as head chef of Dish at Le Franschhoek in the Cape Winelands, executive chef of Budmarsh in Magaliesburg and executive chef at Roots Restaurant in Kromdraai.

With more than 18 years’ experience in the hospitality and restaurant industries, Chris brings expertise together with a true passion for the culinary arts and a new culinary idea to give the guest’s a new dining experience.

Mano Sequire, general manager of Kloofzicht Lodge & Spa, said: “We are delighted to welcome Chris to our culinary team. With his wealth of knowledge and expertise, not only will he bring his new creations with his own creative twist to please the palates of all our guests, but also a lot of enthusiasm and inspiration to our team.”

SAACI NEWS

41

Skills development is the answer

By Adriaan Liebetrau, chief executive officer of SAACI

I have always been a firm believer that for any country to address its economic needs, it has to address its unemployment rate.

O

but we need to ask ourselves – are we focusing on finding the solutions in the right places?

This leads me to my next point – inequality. Fixing inequality in our country,

MEET THE SAACI TSHWANE BRANCH COMMITTEE SAACI Tshwane is the youngest SAACI branch. It recently held its first AGM at the Irene Country Lodge. Dr John Mare was the guest speaker and spoke passionately about the history of the Irene area. His stories were engrossing. Adriaan Liebetrau, chief executive officer of SAACI also attended and gave members his CEO address.

The SAACI Tshwane branch committee members are, back from left: Melanie Pretorius, vice chair; Pieter Swart, Leon Pheiffer, Robert Walker, Aidan Koen, SAACI NTB chairman and Marius Garbers.

Front, from left: Jeana Turner, Roz Prinsloo, Nellie Swart, Anette Burden and Heather Heskes, SAACI Tshwane and NTB secretariat.

THE PILLARS THAT GUIDE US THE WORK WE DO IS GUIDED BY FOUR KEY PRINCIPLE PILLARS:

SAACI

ur country has a very high unemployment rate. Of course, there is no easy answer on how to address the unemployment problem. I do believe that education and after-school skills development is key when dealing with this issue.

However, skills development needs to be partnered with an enabling environment and a strong focus on entrepreneurship.

To put this into perspective, someone I know, just a little younger than myself, worked in the sales and marketing field.

He wanted to move up the corporate ladder but kept getting blocked as he didn’t have a formal qualification. He then saved up to get a degree and to sustain himself while studying. He recently graduated with a marketing degree but now he can’t find work as people are looking for candidates with experience.

In our own industry, how do we develop and introduce newcomers into the field?

I am sure1 you will agree8:33:47 that we are TP.pdf 3/16/2016 AM facing many challenges in our sector,

and specifically our sector, is something we should all strive towards. The question is, how do business owners and managers do this? This won’t happen overnight, but it has to start happening.

In both cases, I believe skills development through proper internships, mentorships or in-service training can bridge the void.

However, can it bridge the generation gap? I suppose this is a topic for another time.

1) SAACI Community 2) SAACI Intelligence 3) SAACI Academy 4) SAACI Into Africa

FOUR KEY TRIBUTARY PILLARS SUPPORT THEM: 5) Branding & Communication 6) Stakeholder Engagement 7) Sustainability 8) Future Focus Association Hub 158 Jan Smuts Avenue 4th Floor, East Wing Rosebank, Johannesburg, 2196

@SAACIOfficial

Tel: Fax: Email: Web:

SAACI Head Office P.O. Box 381 Parklands, 2121

f

SAACI Official

in

SAACI Official

www

+27 (0) 11 880 5883 +27 (0)86 218 6817 info@saaci.co.za www.saaci.co.za

www.saaci.co.za

Integrity | Intelligence | Innovation | Sustainability

42

EXSA NEWS

EXSA announces Global Exhibition Day event EXSA, the Exhibition & Events Association of Southern Africa, will join exhibition organisers, venues, associations and service providers from countries all around the world in support of the first-ever “Global Exhibitions Day” on 8 June, 2016.

E

XSA will host an exciting event at the Johannesburg Expo Centre to support this global initiative, where the entire exhibition industry, government and various corporate marketing divisions are invited to share a diverse array of offerings, from a breakfast networking opportunity to interactive and insightful knowledge presented by industry thought leaders on the importance of exhibitions to the South African economy and finishing with an enticing picnic sharing offering among everyone.

Craig Newman, chief executive officer of Johannesburg Expo Centre and UFI Board member said: “This event will bring in a new era on the status of the exhibition industry among the marketing fraternity.

The UFI global stats on exhibitions show the incredible value they provide to the GDP.” The South African Global Exhibitions Day will focus on messages that promote the value of exhibiting for companies, the key support role of exhibitions for the development of trade and internationalisation, and the stimulating role exhibitions play in driving innovation and the economy.

Come and be a part of the future of the exhibition industry and also meet EXSA’s newly-appointed general manager, Phumulani Hlatshwayo.

“I am deeply humbled and honoured by the

EXSA Board’s confidence in me to deliver on the EXSA mandate to develop and grow the exhibition and events industry within Southern Africa. I take my role very seriously and look forward to the challenge.”

The full programme for GED, along with various exciting sponsorship opportunities and a few surprises for the day, are available on the EXSA website.

For further information, or to attend call the EXSA office on 011 805 7272 or email: info@exsa.co.za. Please note there is limited space available – RSVP by 3 June.

Phumulani Hlatshwayo, EXSA’s new general manager.

THE POWER OF EXHIBITIONS: Face-to-Face is Simply Better We are the go-to people for exhibitions and events.

Our members comprise of Venues, Organisers, Service Providers, Suppliers and Associate Organisations. Formed in 1980, EXSA is recognised internationally as the voice of the exhibition industry in South Africa, and is always available with help and advice.

T: +27 11 805 7272 F: +27 11 805 7273 E: exsa@exsa.co.za www.exsa.co.za Patrons: Platinum:

Gold:

SITE NEWS

SITE education to be rolled out in Africa

By Tes Proos, Site Southern Africa president

Ongoing education and great networking opportunities are two of the greatest benefits of being a SITE member.

J

ust prior to IMEX Europe, SITE Global facilitators, Fernando Compean and Dana Weaver, presented the sought-after CIS (Certified Incentive Specialist) course, to 20 delegates from nine different countries.

SITE had an exciting IMEX with Italy celebrating its 25th anniversary and SITE

NITE Europe took place at the iconic Kameha Suites, providing the perfect platform for industry peers to meet and exchange experiences.

A Chapter Leader meeting took place on 20 April 2016, with excellent feedback from SITE Global president, Rajeev Kohli and updates from SITE chief executive officer, Kevin Hinton.

Great news is that the CITE (Certified Incentive Travel Executive) course has been revamped and will be reintroduced towards the end of 2016.

More good news is that SITE Southern Africa now has its own, regional facilitator

CIS facilitators, Dana Weaver and Fernando Compean with Tes Proos (middle).

and the CIS course will be available in Africa in the very near future.

In addition to that, SITE Southern Africa gained two new members from Rwanda.

We welcome Joseph Birori and Bonita Mutoni to the team and look forward to many future inter-actions.

Kevin Hinton, chief executive officer of SITE.

New SITE members from Rwanda, from left: Bonita Mutoni and Joseph Birori with Tes Proos, Site Southern Africa chairperson; and Rick Taylor, Rwanda Convention Bureau, at IMEX Frankfurt.

What we’re all about ... motivational experiences Why we do it? ... business results SITE ORGANISATIONAL MISSION •

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Site is the only global network of travel and event professionals committed to motivational experiences that deliver business results Site provides insights and connections that inspire the utilisation of this powerful tool across diverse industries, regions and cultures Site serves as a source of knowledge and best practices where members can make personal connections that sustain professional growth Contact Tes Proos Office + 27 (0)21 555 3617 Fax: 086 698 7792 Only one organisation sits at the critical intersection between those who E-mail: tes@crystalevents.co.za seek the benefits of motivational tools and those who can provide these extraordinary experiences. That organisation is Site ... www.crystalevents.co.za

43

44

ADVERTISERS INDEX

SUBSCRIBE TO

Business Events Africa

Vol 36 No 5 Advertiser

Page Email

Website

Arcadia Hotel

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Cape Town ICC

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Carousel Casino/ Entertainment

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Gooderson Leisure

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Premier Hotels

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Randlords

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SAB World of Beer

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events.co-ordinator@za.sabmiller.com

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Sandton Convention Centre

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AN INDISPENSABLE PUBLICATION! A year’s subscription provides you with the Yearbook, 11 monthly magazines and a copy of the annual South Africa Conferences & Exhibitions Calendar.

SUBSCRIPTION FORM To: Business Events Africa,

PO Box 414, Kloof, 3640

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CALENDAR

Conferences, workshops and exhibitions of interest to the conference, exhibition and special events market For free entries in this calendar, please supply information to: Contact Publications, PO Box 414, Kloof 3640.

Tel: (031) 764 6977. Fax: (031) 764 6974. Email: colleen@contactpub.co.za LOCAL: 2016 JUNE 5-7: SAACI Congress Venue: Mangaung (Bloemfontein). More information: Adriaan Liebetrau Tel: +27 (0)11 880 5883. E-mail: adriaan@saaci.org. www.saaci.org 7-9 MAY: Tourism Indaba 2016 Venue: Durban International Convention Centre, Durban.

Tel: +27 (0)11 467 5011. www.indaba-southafrica.co.za

LOCAL: 2017 APRIL 19-21: WTM Africa 2017 Venue: Cape Town International Convention Centre, Cape Town.

More information: Thebe Reed Exhibitions Tel: +27 (0)11 549 8300 Email: info@ThebeReed.co.za

INTERNATIONAL: 2016 MAY 25-27: IAPCO EDGE SEMINAR. Venue: Whistler, Canada. More information: info@iapcoeducation.org. www.iapcoeducation.org JUNE 14-16: THE MEETINGS SHOW. Venue: Olympia, London, UK. More information: Steve Knight, Event Director. Email: steve. knight@centaurmedia.com. www.themeetingsshow.com JUNE 15-17: IBTM AMERICA. Venue: Nashville, USA. More information: Email: ibtmamerica@reedexpo.com. www.ibtmamerica.com SEPTEMBER 27-29: IT&CMA. Venue: Bangkok Convention Centre, CentralWorld Bangkok, Thailand.

More information: Email: itcma@ttgasia.com. www.itcma.com OCTOBER 18-20: IMEX AMERICA. Venue: Sands Expo & Convention Centre, Las Vegas, USA. More information: www.imexamerica.com NOVEMBER 12-16: 55th ICCA Congress. Venue: Kuching,

Malaysia. More information: Mathijs Vleeming, marketing project manager, ICCA, Toren A, De Entree 57 1101 BH Amsterdam, The Netherlands. Tel: +31 20 398 1962. Email: mathijs@icca.nl. www.iccaworld.com NOVEMBER 29-DECEMBER 1: IBTM WORLD. Venue: Barcelona, Spain. More information: ibtmworld.sales@reedexpo.co.uk

INTERNATIONAL: 2017 MAY 16-18: IMEX Frankfurt. Venue: Frankfurt, Germany. More information: Tel: +44 1273 227311. www.imex-frankfurt.com DATE TBA: 56th ICCA Congress. Venue: Prague, Czech Republic.

More information: Mathijs Vleeming, marketing project manager, ICCA, Toren A, De Entree 57 1101 BH Amsterdam, The Netherlands.

Tel: +31 20 398 1962. Email: mathijs@icca.nl. www.iccaworld.com

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46

DIRECTORY

Integrity | Intelligence | Innovation | Sustainability

OFFICE BEARERS National Chairperson: Wayne Johnson Vice Chairperson: Dorcas Dlamini Treasurer: Glenn van Eck CMP Immediate Past Chairperson: Zelda Coetzee Public Officer: Denise Kemp Chief Executive Officer: Adriaan Liebetrau Physical Address: Association Hub, 158 Jan Smuts Avenue, 4th Floor East Wing, Rosebank 2196; Box 381, Parklands 2121. t: (011) 880 5883 BOARD OF DIRECTORS: Gwynneth Arendse-Matthews: CMP (C&E Forum) Southern Cross Conferences t: (021) 683 5106 c: 082 414 4378 | gwyn@scconferences.com Keith Burton: African Agenda t: (021) 683 2934 c: 083 415 4111 | keith@africanagenda.com Zelda Coetzee: Imfunzelelo Tourism & Event Specialists t (021) 674 0013 | c: 084 657 5476 | zelda@imfunzelelo.co.za Dorcas Dlamini: Protea Hotel Group

EASTERN CAPE Chairperson: Andrew Stewart Vice-Chairperson: David Limbert Treasurer: Glenn van Eck Co-ordinator: Wendy Knott-Craig Committee: Natalie de Lange; Gill Dickie; Rachel Greensmith; Sadie Isaacs; Leigh Myles-Rohroft; Alastair Stead Eastern Cape Co-ordinator: Wendy Knott-Craig t: (041) 360 4415 | c: 073 201 8699 | ec.za@saaci.org Natalie de Lange: Bojangles Caterers t: (041) 586 3700 c: 083 469 7259 | bojangle@global.co.za Gill Dickie: Budget Car Hire t: (041) 581 4242 c: 079 527 7619 | gilld@budget.co.za Rachel Greensmith: The Boardwalk t: (041) 507 7777 | c: 082 290 4617 rachel.greensmith@za.suninternational.com Sadie Isaacs: Nelson Mandela Metropolitan Municipality t: (041) 582 2575 | c: 082 990 7652 conference@nmbt.co.za David Limbert: Magnetic Storm t: (041) 393 4800 | david@magnetic.co.za Leigh Myles-Rohroft: Hotel Savoy (JH Group) t: (041) 368 8343 | c: 083 228 3928 | leigh@jhgroup.co.za Alastair Stead: Scan Display c: 073 236 6618 alastair@scandisplayec.co.za Andrew Stewart: PeriExpo t: (041) 578 5987 c: 082 581 3733 | andrew@periexpo.co.za Glenn van Eck CMP: Magnetic Storm t: (041) 393 4800 | glenn@magnetic.co.za KWAZULU-NATAL Chairperson: Nick Papadopoulos Vice-Chairperson: Imran Ahmed Treasurer: Dawn Holmwood Co-ordinator: Carol Macnab Committee: Kim Gibbens; James Seymour; Zelda Robertson; Denver Manickum; Keith Bentley; Scott Langley; KwaZulu-Natal Co-ordinator: Carol Macnab c: 079 072 0133 | kzn.za@saaci.org Imran Ahmed: Aqua Tours & Transfers t: (086) 100 2782 | imran@aquatours.co.za Keith Bentley: The Riverside Hotel t: (031) 563 0600 c: 083 779 3567 | gm@riversidehotel.co.za Kim Gibbens: Aqua Mice t: 086 100 2782 | c: 079 693 9530 | kim@aquamice.co.za.

Dawn Holmwood: t: (031) 765 7494 dawnholmwood@outlook.com Scott Langley: Durban ICC t: (031) 360 1000 t: (031) 360 1357 | c: 082 805 8794 | scottl@icc.co.za Denver Manickum: I-Cube Alternative Advertising t: (031) 701 0474 | c: 083 482 8525 | denver@icube.co.za Nick Papadopoulos: Eat Greek t: (031) 563 3877 | eatgreek@telkomsa.net

t: (011) 275 1000 | c: 082 903 7204 dorcas@proteahotels.com Wayne Johnson: Fancourt t: (012) 653 8711 | c: 083 448 1324 | waynej@fancourt.co.za Denise Kemp (Public Officer): Eastern Sun Events t: (041) 374 5654 | c: 082 654 9755 | denise@easternsun.co.za Aidan Koen (NTB Chair): Scan Display Solutions t: (011) 447 4777 | c: 082 561 3188 | aidan@scandisplay.co.za Nonnie Kubeka (Government Representative): Gauteng Convention Bureau t: (011) 085 2500 c: 083 571 7410 | nonnie@gauteng.net Adriaan Liebetrau: t: (011) 880 5883 | c: 082 863 6302 adriaan@saaci.org Nick Papadopoulos (KZN Chair): Eat Greek t: (031) 563 3877 | c: 084 450 5011 | eatgreek@telkomsa.net Kim Roberts (Advisory Board Representative): The Forum Company t: (011) 575 3750 | c: 082 652 2008 kim.roberts@theforum.co.za Andrew Stewart (EC Chair): PeriExpo t: (041) 581 3733 | c: 082 578 5987 | andrew@periexpo.co.za Glenn van Eck CMP: Magnetic Storm t: (041) 393 4800. c: 082 800 2616 | glenn@magnetic.co.za Desireé Smits van Waesberghe: Capemotion t: (021) 790 2190 | c: 072 335 5282 dsmitsvanwaesberghe@helmsbriscoe.com

Zelda Robertson: Tsogo Sun t: (031) 362 1360 | zelda.robertson@tsogosun.com James Seymour: Durban KwaZulu-Natal Convention Bureau t: 031 366 7575 | c: 082 925 5508 james@durbankzncb.co.za NORTHERN TERRITORIES Chairperson: Aidan Koen Vice-Chairperson: Estelle Lötter CMP Treasurer: Vuyo Mzozoyana Co-ordinator: Heather Heskes Committee: Aidan Koen, Chris Prieto CMP, Brian Prowling, Bronwen Shaw, Gabi Babinszky, Yolande van den Berg NTB Co-ordinator: Heather Heskes t: (011) 787 4672 | c: 076 321 6111 | gp.za@saaci.org Gabi Babinszky: Compex t: (011) 262 2490 | c: 086 658 5059 | gabi@compex.co.za Michelle Bingham: Sandton Convention Centre t: (011) 779 000 | michelle.bingham@tsogosun.com Zoe Broad: Scan Display Solutions c: 083 5689819 | zoe@scandisplay.co.za Wayne Johnson: Fancourt t: (012) 653 8711 | c: 083 448 1324 | waynej@fancourt.co.za Aidan Koen: Scan Display Solutions t: (011) 447 4777 | c: 082 561 3188 | aidan@scandisplay.co.za Estelle Lötter CMP: Ripcord Promotions t: (011) 482 2835 | c: 082 651 4556 | estelle@ripcord.za.com Felicia Mokhehle: SAB World of Beer c: 083 364 9000 | felicia.mokhehle@za.sabmiller.com Vuyo Mzozoyana: Crowne Plaza Rosebank c: 078 168 6489 | vuyom@therosebank.co.za Chris Prieto CMP: t: (011) 973 5138 | c: 083 778 2644 saaci.chrisprieto@gmail.com Brian Prowling: IEBE t: (011) 463 1767 | c: 083 379 3154 | brian@iebe.co.za Bronwen Shaw: Crowne Plaza Johannesburg – The Rosebank t: (011) 448 3600 | c: 083 646 8778 bronwens@therosebank.co.za Yolandé Van Den Berg: Selah Productions t: (011) 913 0326 | c: 083 323 3910 info@selahproductions.co.za GAUTENG/TSHWANE Chairperson: Robert Walker Vice-Chairperson: Melanie Pretorius Treasurer: Marius Garbers Co-ordinator: Heather Heskes Committee: Anette Burden; Nellie Swart; Leon Pheiffer; Neliswa Nkani; Oscar Motsepe; Pieter Swart; Roz Prinsloo; Jeana Turner Gauteng/Tshwane Co-ordinator: Heather Heskes t: (011) 787 4672 | c: 076 321 6111 | gp.za@saaci.org

ADVISORY BOARD: Helet Borchardt (Community): Sanlam t: (021) 947 4486 | c: 082 458 8211 helet.borchardt@sanlam.co.za Kim Roberts (Intelligence): The Forum Company t: (011) 575 3750 | c: 082 652 2008 kim.roberts@theforum.co.za Esti Venske (Academy): Cape Peninsula University of Technology t: (021) 460 3518 | venskee@cput.ac.za Jaques Fouche (Into Africa): Gearhouse SA t: (021) 929 7232 | c: 083 607 2046 jaques.fouche@gearhouse.co.za Liam Prince (Branding & Communication): Selbys Productions t: (031) 700 6697 | c: 072 589 8782 liam@selbys.co.za Lillian Hlabangane (Stakeholder Engagement): City of Tshwane t: (012) 358 8248 | c: 082 700 5172 LilianH@tshwane.gov.za Bronwen Shaw (Sustainability): Contemplating An Exciting Future | c: 074 892 3259 | bronwenshaw@outlook.com Moses Gontai (Future Focus): Namanje Event Solutions t: 011) 538 7262 | c: 073 407 9322 | moses@namanjevents.co.za

Anette Burden (Stakeholder Engagement): Casa Toscana Lodge t: (012) 248 8820 | c: 082 787 6144 anette@casatoscana.co.za Marius Garbers: Baagisane t: (012) 362 6327 c: 082 789 7963 | mgwcom@mweb.co.za Oscar Motsepe (Community): Lesett Corporation t: (012) 661 3100 | c: 082 807 7000 | oscar@lesett.com Neliswa Nkani (Branding & Communication): City of Tshwane t: (012) 358 7750 | neliswan@tshwane.gov.za Leon Pheiffer (Future Focus): EPH Productions t: (011) 100 3305 | leon@montededios.co.za Melanie Pretorius (vice-chairperson): CSIR t: (012) 841 3821 | mpretorius1@csir.co.za Roz Prinsloo (Sustainability): Workshops Anonymous t: (012) 661 9229 | c: 083 407 8583 roz@workshopsanon.co.za Dr Nellie Swart (Academy): UNISA t: (012) 433 4678 | c: 082 771 0270 | swartmp@unisa.ac.za Pieter Swart (Intelligence): Conference Consultancy SA t: (012) 349 2301 | c: 083 230 0763 | pieter@confsa.co.za Jeana Turner (Into Africa): NFS Technology Group t: (011) 394 9554 | c: 071 440 3617 | jeana@nfs.co.za Robert Walker (chairperson): Jukwaa Group t: (012) 667 2074 | c: 082 550 0162 | r.walker@jukwaa.net WESTERN CAPE Chairperson: Vacant Vice-Chairperson: Desireé Smits van Waesberghe Treasurer: Jaques Fouche Co-ordinator: Lara van Zyl Committee: Jaco du Plooy, Kurt Johnson, Janine Abrahams, Esti Venske, Lerisha Mudaliar, Liezel Short; Thiru Naidoo, Zeenat Parker.

Western Cape Co-ordinator: Lara van Zyl c: 082 223 4684 | wc.za@saaci.org Janine Abrahams: Tourvest t: (021) 525 2500 c: 083 440 06806 | jabrahams@tourvestdm.com Jaco du Plooy: NH Lord Charles Hotel t: (021) 855 1040 | j.duplooy@nh-hotels.co.za Jaques Fouche: Gearhouse SA t: (021) 929 7200 c: 083 607 2046 | jfouche@gearhouse.co.za Kurt Johnson: AV Alliance t: (021) 469 1420 c: 082 822 8867 | kurt@avalliance.co.za Lerisha Mudaliar: Cape Town & Western Cape Convention Bureau (Wesgro) t: (021) 487 8694 c: 072 631 7674 | lerisha@wesgro.co.za Thiru Naidoo: Cape Town & Western Cape Convention Bureau (Wesgro) t: (021) 487 8600 | thiru@wesgro.co.za Zeenat Parker: HWB Communications t: (021) 421 0430 | c: 081 248 2801 | zeenat@hwb.co.za Desireé Smits van Waesberghe: Capemotion t: (021) 790 2190 | c: 072 335 5282 dsmitsvanwaesberghe@helmsbriscoe.com Esti Venske: Cape Peninsula University of Technology t: (021) 460 3518 | venskee@cput.ac.za

DIRECTORY

EXSA OFFICE General Manager: Sue Gannon | Box 2632, HalfwayHouse 1685 | t: (011) 805 7272 | Fax: (011) 805 7273 | exsa@exsa.co.za | www.exsa.co.za.

Admin Manager: Thuli Ndlovu | info@exsa.co.za Communications Manager: Aimee Delagey aimee@exsa.co.za BOARD MEMBERS National Chairperson: Neil Nagooroo Vice-Chairperson: Andrew Binning

Official Journal of the Southern Africa Chapter of the Society for Incentive Travel Excellence OFFICE BEARERS: Chapter President: Tes Proos, Crystal Events, Box 50596, Waterfront 8002 | c: +27 (0)84 682 7676. e: president@sitesouthernafrica.com Treasurer: Peter-John Mitrovich c: +27 (0)82 318 1889 | e: peter-john.mitrovich@ grosvenortours.com

ICCA – International Congress & Convention Association

Immediate Past Chair: Brad Alder Treasurer: Andrew Gibbs Brad Alder (Suppliers Forum): Octanorm t: (011) 433 2010 | Fax: (011) 433 1927 | c: 082 445 2661 brad.alder@octanorm.co.za Andrew Binning (Organiser Forum): Inkanyezi Event Organisers t: (041) 363 0310 | c: 082 372 9247 andrew@inkanyezi.co.za Lorin Bowen (Organisers Forum): Synergy Business Events t: (011) 476 5108 | c: 082 433 8687 lorin@synergybe.co.za Lindy Cambouris (Venue Forum): CTICC t: (021) 410 5000 | c: 071 888 2625 | lindy@cticc.co.za Patrick Cronning (Suppliers Forum): Expo Guys t: (011) 433 3260 | c: 083 281 5584 | pat@expoguys.co.za Zaida Enver (Organisers Forum): Pure Grit t: (011) 467 5011 | c: 082 555 1049 | zaida@puregrit.co.za Andrew Gibbs (Suppliers Forum): Concept G t: 086 122 2678 | c: 083 260 8065 | andrew@conceptg.co.za

Katherine Gunningham (Young Professionals Forum): Compex t: (011) 234 0604 | c: 060 983 9273 katherine@compex.co.za

Secretariat: Mariaan Burger c: +27 (0)82 557 8041 | e: info@sitesouthernafrica.com

Tanya Angell-Schau c: +27 (0)82 559 9007 | e: tangellschau@tourvestdm.com

COMMITTEE MEMBERS: Adriaan Fourie c: +27 (0)84 545 3355 | e: adriaan@wesgro.co.za Cindy Pereira Buser c: +27 (0)72 192 5656 | e: cindy@mirchee.co.za Justin Exner c: +27 (0)60 302 6018 | e: justin@vineyard.co.za Barry Futter: Adventure Works c: +27 (0)82 335 4090 | e: barry@adventureworks.co.za Daryl Keywood c: +27 (0)82 904 4967 | e: daryl@walthers.co.za.

Henk Graaf c: +27 (0)83 696 3307 | e: henk@swafrica.co.za

Nicholas Leonsis: c: +27 (0)82 564 6996 | e: nicholasl@travkor.co.za

ICCA AFRICAN CHAPTER: Chairperson: Gadi Mbuya Shades of Green Congresses Arusha, Tanzania t: +255 272050081 | +255 789655690 e: ceo@shadesofgreensafaris.net President: Nina Freysen-Pretorius The Conference Company t: (031) 303 9852 f: (031) 303 9529 e: nina@confco.co.za

Secretariat: Esmare Steinhofel, CCA Africa Regional director c: 084 056 5544 e: esmare.s@iccaworld.org. www.iccaworld.com/dbs/africanchapter

Karen Healey (Western Cape Forum): Resource Design t: (021) 510 7776 | c: 082 893 6036 karen@resourcedesign.co.za Denver Manickum (KZN Forum Chair): iCube Advertising t: (031) 701 0474 | c: 083 482 8525 denver@icube.co.za Neil Nagooroo (Venue Forum): SCC t: (011) 779 0000 | c: 082 929 5241 Neil.Nagooroo@tsogosun.com Doug Rix (Suppliers Forum): DK Design c: 082 579 7071 | Dougrix@wol.co.za Clive Shedlock (Organisers Forum): Conker Exhibitions t: (031) 312 2990 | c: 083 784 6004 Clive.Shedlock@gmail.com

SUB COMMITTEE (Business Africa Development): Nicholas Leonsis (Chair): c: +27 (0)82 564 6996 | e: nicholasl@travkor.co.za Bunny Boolah: c: +27 (0)83 632 2420 | e: bunny@africanlink.co.za SUB COMMITTEE (Young Leadership Development): Nonhlanhla Tsabalala: c: +27 (0)71 351 4458 | nonhlanhlaT@tshwane.gov.za.

ICCA AFRICAN REGIONAL OFFICE:

Regional Director Africa: Esmare Steinhofel c: 084 056 5544 e: esmare.s@iccaworld.org www.iccaworld.com

OTHER ASSOCIATIONS OF INTEREST TO THE INDUSTRY AAXO – Association of African Exhibition Organisers Box 1597, Kelvin 2054 | t: +27 11 549 8300 info@aaxo.co.za | www.aaxo.co.za Chairperson: Carol Weaving Secretariat: Cindy Wandrag ABTA – African Business Travel Association Box 2594, Pinegowrie 2123 | t: (011) 888-8178 f: (011) 782-3814 | c: 083 679-2110 | monique@abta.co.za www.abta.co.za Founder: Monique Swart ANTOR – Association of National Tourist Office Representatives President: Hélène Bezuidenhoudt Vice-president: Wendie White Treasurer/Secretary: TBC Box 41022, Craighall 2024 | c: 083 200 4444 f: (011) 523-8290 | helene.bezuidenhoudt@franceguide.com ASATA – Association of Southern African Travel Agents PO Box 650539, Benmore 2010 | t: (011) 293-0560/61 f: 086 504 9767 | barbara@asata.co.za Chief Executive Officer: Otto de Vries c: 076 140-7005 | f: 086 505-1590 Office Manager: Barbara Viljoen.

EGF – Event Greening Forum 179 Jan Smuts Avenue, Parktown North, Private Bag X7000, Parklands 2121 | (011) 447-4777 | info@eventgreening.co.za | www.eventgreening.co.za

Chairman: Justin Hawes Vice-chairman: Greg McManus FEDHASA National Office – Federated Hospitality Association of Southern Africa | Box 71517, Bryanston 2021 | t: 0861 333 628 | f: 0867 165 299 fedhasa@fedhasa.co.za | www.fedhasa.co.za Manager – National Office: Lynda Bacon.

PSASA – Professional Speakers Association of Southern Africa | t: (011) 462-9465 | f: 086 515-0906 c: 083 458-6114 | nikki@psasouthernafrica.co.za www.psasouthernafrica.co.za Executive Director: Nikki Bakker SABOA – Southern African Bus Operators Association Postnet Suite 393, Private Bag X033, Rivonia 2128 t: (011) 011 9288 | f: (011) 011 9296 | saboa@saboa.co.za President: Mr A Sefala Executive Manager: Mr E Cornelius SATI – South African Translators’ Institute Executive Director: Marion Boers t: (011) 803 2681 | office@translators.org.za www.translators.org.za SATSA – Southern Africa Tourism Services Association Box 900, Ferndale 2160 | t: (011) 886-9996 | f: +27 866832082. E-mail: jennym@satsa.co.za | www.satsa.com.

Chief Executive Officer: David Frost Chief Operations Officer: Jenny Mewett SKAL International South Africa International secretary: Anne Lamb

t/f: (021) 434 7023 | c: 082 708-1836 | anne@yebo.co.za. www.skalsouthafrica.org STA – Sandton Tourism Association t: 083 558-5445 | secretariat@sandtontourism.com www.sandtontourism.com.

TBCSA – Tourism Business Council of South Africa Box 11655, Centurion 0046 | t: (012) 664-0120 f: (012) 664-0103 | comms@tbcsa.travel | www.tbcsa.travel or www.tomsa.co.za Member Relations Manager: Boitumelo Moleleki TGCSA – Tourism Grading Council of South Africa Private Bag X10012, Sandton 2146 | t: (011) 895-3000 f: (011) 895-3001 | enquiries@tourismgrading.co.za.

TINSA – Interpreters/Translators Network of Southern Africa Co-ordinator: info@interpreter.org.za t/f: (011) 485-2511 | c: 083 249 0010 | www.interpreter.org.za TPSA – Technical Production Services Association Box 2245, Pinegowrie 2123 | t: 082 371 5900 admin@tpsa.co.za | www.tpsa.co.za Administrator: Tiffany Reed TTA – Tshwane Tourism Association Box 395, Pretoria 0001 | t: 012 841 4212 secretary@tshwanetourism.com | www.tshwanetourism.com.

Chairperson: Bronwen Cadle de Ponte Secretary: Sithembile Nzimande Membership Co-ordinator: Liz Oosthuysen | membership@tshwanetourism.com

47

48

THE LAST WORD

Staying ahead of industry trends

By Marnie Tait, national sales manager: groups for Sun International

C

onference trends are fickle, and as a venue a challenge we face daily as we need to be on top of these trends to ensure we are not left behind in our offering and consistently meet and exceed our customers’ expectations.

Keeping on top of trends can’t be left to chance, so every quarter we need to re-evaluate our offering in the conference space and see if it is still relevant in the market.

WHO IS

Marnie Tait Marnie Tait is the national sales manager: groups for Sun International. She started her career at the Nelson Mandela Bay Metropolitan University studying towards her National Diploma: Travel and Tourism.

Her internship was at Brookes Hill Suites in Port Elizabeth as a receptionist. She then moved to Johannesburg where she joined Sun International as a call centre agent.

She worked herself up the ranks from sales co-ordinator, key account manager specialising in association business and is currently the national sales manager: groups for Sun International, which incorporates the following segments: associations, national corporate conferences, government groups and events and entertainment.

It’s a fact of life that there are many trends that come and go. Some fads only last a short time while others evolve and last for many years.

Recently, there have been a few notable trends which have shown to be more than a fad, which would seem to have embedded themselves in what customers expect and how we need to deliver.

These are having an effect on not only the way conferences are planned and delivered, but have changed the impact conferences have on us as a business: • Reduction of conference days: We have seen a reduction in conference days in all segments. In the past, larger groups would conference up to five days. We now see maximum five days.

• Shift of conferences into weekends: Conferences that used to conference midweek now shift into the weekends.

This has a direct impact on other segmentation at a property, i.e. leisure guests vs conference guest. The reason for this shift is that delegates cannot afford to be out of the office for too long during working hours.

• Corporate companies also send fewer delegates to participate in a conference.

To dig deeper into these trends, so as to respond accordingly, we need to have an understanding as to why they occur.

These could be a result of the tough economic environment we, and our customers, find ourselves in. Companies are seeking ways to maximise the value they receive from their spend and in some instances are cutting back on “luxuries” such as large, over the top conferences. This could be a reason why we see shorter conferences and fewer delegates.

Further to this, we have the age old adage “time is money” which could explain why companies are pushing for weekend conferences, so as to not have their staff spend time out of the office.

So how do we overcome the obstacles and challenges these trends present us as a venue? By keeping our product offering relevant.

How we as venues need to adapt to the current trends: • Keep the DCP/package offering relevant to the need of the conference. As an example, currently everyone enjoys a “chef’s table”. Live cooking meal for

dinner where delegates participate in making the dinner.

• Change the offering to meet new trends.

•B leisure (business/leisure) guests – offer an attractive pre and post stay for business delegates to enjoy their stay and enhance their experience.

• I dentify the correct customer value proposition at your property. This assists in knowing your customers and their likes and dislikes. Focus on their likes and adjust your offering accordingly.

• S ell to the correct market segment to meet the needs of your property.

We use many different sources to understand these trends. But the single most important source is listening to our clients, and what they need to achieve at their conference.

An integral part of drawing the above conclusions is that we use a revenue management system.

What is revenue management? The Wiki definition for revenue management sums it up in a nutshell: “Revenue management is the application of disciplined analytics that predict consumer behaviour at the micro-market level and optimise product availability and price to maximise revenue growth.”

How we as venues use revenue management at a resort: •M aximising revenue and yielding over the correct times.

•B uild booking curves to predict demand.

• S uccessful overbooking strategy.

With all the above information we understand the needs of a property and how to successfully yield in order to sell at the right price.

Once we have identified certain need periods through our revenue management system, we create a demand through a different marketing channels. The demand is created by offering a campaign that speaks to a particular market. We then drive the business through our offering relating back to listening to our clients and understanding their needs.

Working closely with industry stakeholders and our clients alike, we are able to offer a world-class offering at the correct price. Business events is alive in South Africa.

Proud trendsetters in the meetings and events industry!

Contact us today for more information about our real time audience engagement solutions.

Gauteng: +27 12 349 1093 I Western Cape: +27 21 554 4964 I info-za@lumiinsight.com

O’DONOGHUE & ASSOCIATES 37435

YOU DREAM IT WE’LL MAKE IT A REALITY

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With over 50 000m² under cover and another 100 000m² outdoors, we can create any size exhibition, event, conference or function.

Call us, we’ll make it happen exactly as you imagined. @jhbexpocentre1

Johannesburg Expo Centre Nasrec

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www.expocentre.co.za

MEETING your Demands.

EXCEEDING your Expectations.

Cnr Rand Show and Nasrec roads, JHB - T: +27(11) 494 1920 - F: +27(11) 494 1005 - E: info@expocentre.co.za