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Guernsey’s bi-monthly business magazine | October/November 2012

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Welcome Autumn is traditionally one of Chamber’s busiest periods and this year is no different. We will shortly be hosting the small business conference and therefore would like to thank Catherine Best for agreeing to take on the role of key note speaker. This November we also join VisitGuernsey who will present an overview of the performance of the Tourist sector and their marketing plans for 2013. This event is to be held on November 12th at St Pierre Park. We will then be welcoming one of Britain’s leading economists, John Kay, to talk at this year’s Chamber dinner on November 21st. His interests focus on the relationships between economics and business and his career has spanned academic work and think tanks, business schools, company directorships and consultancies for investment companies. John Kay is currently chairing the Review of UK Equity Markets and Long Term Decision Making which will report to the UK Secretary of State for Business, Innovation and Skill. Plenty of forthcoming material for the next edition of Contact magazine but in this issue we review the agricultural sector and the work that goes into making the Guernsey breed an economic success story throughout the world. In this edition, we also review the current uncertainty in Europe, discover the day to day activities in Jane Le Maitre’s working life and following takeover talks, ash clouds and Gatwick landing fee increases when we talk to Aurigny’s Malcolm Hart about the current state of affairs in the airline sector. You will no doubt have noticed the new look of Contact which has been appreciated by many of you. Jon has plans to move the magazine into the digital age in the not too distant future and I must thank our colleagues at Herald Print for assisting Jon and his team in putting together what I believe is Guernsey’s leading printed business authority. I must also mention the efforts design agency Rock & Small have made in rejuvenating the design of the new look of Contact. For those of you who aren’t members of the Chamber but would like to become part of the island’s foremost business organisation, please do not hesitate to contact me personally on 727483. Best wishes Barry Cash Chamber Director

FURTHER INFORMATION GUERNSEY CHAMBER Guernsey Chamber of Commerce 16 Glategny Esplanade, St Peter Port, Guernsey, GY1 1WN Tel: 01481 727483 Email: The Chamber office is open from Monday to Friday 9.00am - 4.00pm and a meeting room with facilities is available for a small charge. CHAMBER ONLINE For all the latest news and events, visit

If you would like to become a member of Chamber, application forms are available online to download. PUBLISHERS If you would like to appear in Contact, have a story to tell or simply want to receive a copy, then please get in touch with the publisher: Lighthouse Media Email: EDITOR Jon Taylor

DESIGN AND PRODUCTION Rock and Small Limited PRINT AND DISTRIBUTION Herald Print Please recycle this magazine. Contact can be downloaded at



Contents Chamber News

04 Game change



12 Acquiring growth


Wake up and smell the coffee at the B4-8 Club

16 Building relationships, getting results


My business life: Jane Le Maitre

18 Home improvements at La Grande Mare Hotel,

It’s all in the breeding


Time For Change – Finally


Guernsey man at the helm


Written in the stars: Can the EU be saved?


Fraud conference is biggest yet


Golf and Country Club


Move closer


Public i - Malcolm Hart


Why benefits can boost business


Private members


Chamber directory listings


The Guernsey Chamber of Commerce accepts no responsibility for the views expressed by the editor or contributors to Contact magazine. The publisher (Lighthouse Media) accepts no responsibility for errors or copyright in articles supplied by contributors or advertisements in Contact magazine. Some images courtesy of VisitGuernsey.









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Chamber News Small business conference 2012 schedule announced The Guernsey Chamber of Commerce would like to invite you to our annual Small Business Seminar on 14th November at St Pierre Park Hotel. This proves to be the best year yet with Cathy Best as our keynote speaker and a range of other local and UK speakers leading each topic. Cost including Buffet Lunch and refreshments: £70 for Chamber members and £95 for non members. To reserve your place please contact Nicola Knight on 727483 or email

Conference schedule as follows: 08.30 Coffee & registration. 09.00 Welcome from Rupert Dorey, President of the Guernsey Chamber of Commerce.

09.05 Susie Andrade, Chairman of the

Small Business Group, will provide an overview of the day’s activities.

New members

09.10 Cathy Best, Guernsey based

Standard Chartered Trust (Guernsey) Limited (SCTG )

10.00 Eliot Lincoln, CEO of Greenlight will

SCTG is part of the Standard Chartered Private Bank’s Trust & Fiduciary Group which has evolved considerably over the last five years with over 12 billion USD of assets currently under administration. A Licensed Fiduciary, SCTG has a present but growing compliment of staff of 26 headed by the newly appointed CEO for Guernsey and Managing Director for the business, Trevor Kelham who is well known in the local market. SCTG continues to service clients of its Private Bank with the support of dedicated trust & fiduciary specialist teams embedded within the bank. A full array of trust, fiduciary, estate planning and insurance solutions is provided by SCTG.

Albecq Trust Company Limited (ATCL) ATCL are actually Guernsey’s latest licensed fiduciaries, and have recently started operations from offices in Hirzel Court. Managing Director Mik Underdown has confessed that both the speed of the Commission in granting a license and the early availability of the new offices have rather taken them by surprise. ‘We had anticipated opening for business in November at the earliest, but being three months ahead of schedule is a good problem to have’ said Mik. Fellow directors Mike Kupenga and Marianne Domaille complete the management team, and Albecq now have seven staff providing family office services to high net worth clients.

Precision Plastics Established in Guernsey in 1993, originally selling plastics for the building and home improvements sector: fascias and cladding, rainwater, soil, waste & underground systems and gates & fencing. Other original areas of activity include flooring trade supplies plus the wholesaling of Swish & Integra curtain tracks & poles. Precision Plastics also supply all manner of sheet plastics. In 1998 they opened a plumbing trade counter and have a strong presence in the under-floor heating sector. After expanded into supplying sanitary ware Precision Plastics now have a thriving bathrooms section. In March 2012 they introduced a range of electric boilers and combination units which have already proven a popular choice to local developers and installers.

Maxicorp Limited Maxicorp Ltd’s main area of expertise is property development and investment within the Channel Islands and central London. The Autosport division specialises in engineering solutions for extreme car and motorbike design and racing. Its Wellbeing division provides health and regulation consultancy to companies such as Glaxosmithkline.

entrepreneur will share her businesses experiences, followed by Q&A.

provide an educational workshop on Change Management.

10.30 Jon Beausire, Chief Officer of the

Ambulance Service will deliver a case study example of how his organisation has managed a transformational change.

11.00 Coffee & network. 11.15 Becky Machon, Director of Focus

HR, a Bill Green Award winning business will share her business experiences.

11.45 A Panel of Experts will discuss

Managing Cash Flow for small businesses.

13.00 Buffet lunch. 14.00 Kate Heywood, Managing Director of The best of Guernsey will facilitate a networking activity.

14.30 Ed Prow, Director of The Potting

Shed will share his experiences of creating competitive brands for businesses.

15.00 Jessica Roland, Partner, Mourant Ozannes, will provide an overview of Employment Law for small businesses.

15.30 Coffee & network. 15.45 Stephen Haines, Chairman of

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16.15 A Panel of ICT Experts, including

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Banking • Growth & Acquisition Finance • Specialised Lending • Structured Property Finance Trusts • Wealth Management Investec Bank (Channel Islands) Limited, registered address Glategny Court, Glategny Esplanade, St Peter Port, Guernsey, Channel Islands, GY11WR (Registration number 5845) is licensed by the Guernsey Financial Services Commission and is a participant in the Guernsey Banking Deposit Compensation Scheme; details are available on request. Investec Bank (Channel Islands) Limited is a part of Investec Specialist Bank and a subsidiary of Investec Bank plc.





GOT ANY NEWS? Email us at: or write to: Contact Magazine c/o Guernsey Herald, Guernsey Press Building, Braye Road Industrial Estate, St Sampson’s, GY2 4WX

Guernsey’s profile growing among Russians Russian high net worth individuals and their advisers are increasingly aware of Guernsey as a centre for wealth management services, according to Fiona Le Poidevin, Chief Executive of Guernsey Finance. Miss Le Poidevin was speaking on her return from the Private Client Russia & CIS conference held between the 2nd and 4th October in London. Miss Le Poidevin said: ‘Many Guernsey fiduciaries already have Russian clients but what we are finding is that the island is becoming significantly better known among Russian high net worth individuals and their advisers. Much of that is down to the work of both Guernsey Finance and the island’s industry firms in getting out into the marketplace but it is also helped by the fact that VTB and Renaissance and other well known Russian brands have a presence in Guernsey.’ ‘Having such names in the island raises the awareness of Guernsey in the Russian adviser community and it also both helps them understand the role that Guernsey can play in their client’s affairs as well as giving us significant credibility. This means that when we are at conference like this then we can move forward more quickly with explaining the specific products and services we can provide to clients.’ Miss Le Poidevin was leading the Guernsey Finance team which was exhibiting at the event. She was joined by Todd Wheeler from Butterfield Trust, Glen D’Arcy from Intertrust and Alasdair McLaren from Saffery Champness. Also attending the event was Ryan Dekker from Trident Trust. In addition, Mr McLaren spoke at the conference on behalf of Guernsey Finance. He participated in a session discussing the key factors for asset structuring and asset protection. He was able to specifically mention Guernsey’s expertise assisting Russian clients with wealth planning, including through the use of structures such as trusts, Private Trust Companies (PTCs) and foundations.

Mr McLaren, a Director at Saffery Champness in Guernsey, said: ‘Guernsey punched well above its weight, especially as the Guernsey exhibition stand was very prominently positioned so that it was a primary point of focus for people coming into the coffee sessions.’ ‘The subject matters were broad, including a focus on private client needs and asset protection. It was a good conference with a really mixed delegate list – not just the same familiar faces – there were a lot of Russians and simultaneous translations enabled everybody to follow the proceedings. ‘The delegates, including some very high net worth people from the region, came away with a much greater understanding and appreciation of Guernsey and the services it can provide to clients in that geographical location.’ Guernsey Finance was one of the lead sponsors for the event which attracted more than 130 delegates. Miss Le Poidevin added: ‘The event was very well attended by Russian private client advisers, both from the country itself but also London. Indeed, this was a very good opportunity to meet with such a large number of Londonbased advisers to Russian clients. London is highly valued for its expertise in private wealth planning and it remains the primary source of this type of new business from Russia.’ ‘What we were able to emphasise at the event is that Guernsey has a strong heritage in providing exactly the type of services which are demanded by Russian high net worth individuals – asset protection, succession planning and wealth planning for globally mobile families. The motivation for using Guernsey is not tax driven but due to the choice of structures we have available and the experience and expertise we have in utilising them to best meet the needs of Russian clients.’ Guernsey Finance held its first delegation to Moscow in May 2011 and returned in March 2012. Plans are in place for another visit in 2013.

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New interior design showroom opens in Market buildings A NEW stylish interior design and furnishing business has opened in the Market Buildings. Jonathan Alexander Ltd whose entrance is on the Inner Street, is headed up by Sally Forbes Watson. The business specialises in creating luxurious, dynamic interiors with a strong sense of individuality to reflect each client’s aspirations. Launched in 1987 in the UK, it has built up a strong reputation designing and furnishing flats, houses and prestigious developments for both private clients and businesses. Sally, the firm’s Design Director and her team have spent the past eight weeks refurbishing the premises, and setting up the showroom in time for its opening to the public on Friday 28 September. They are really looking forward to being able to extend these services to Guernsey clients.

KPMG seminar sees positivity in M&A market

‘Our team are experts at interpreting a client brief and bringing their aspirations to life. Either with sharp modern lines or softer classic shapes, Jonathan Alexander’s designers bring together the interior architecture of the home alongside the living requirements of our clients. ‘We are able to help furnish a complete home or simply source the perfect piece,’ she said. The split level showroom offers a range of interior accessories. Larger items such as furniture

The showroom has been designed to merge, sympathetically, into the original historic surroundings of this landmark building and provides its clients with a warm and friendly ambience. For more information or to contact the team email, or call the showroom on 714485.

More than 60 delegates attended KPMG’s seminar exploring the M&A market at Les Cotils and were addressed by an expert panel comprising KPMG Advisory Senior Manager Gavin Niven, Nick Evans of RBSI and Ian Moore of Close Brothers Private Equity Capital.

The two guest panellists each provided their views on the current market. Mr Evans discussed the raising of transaction finance and Mr Moore provided an investors’ opinion on what made investment in the sector attractive from the private equity perspective.

Mr Niven outlined the importance of M&A activity in achieving growth in the current climate, while acknowledging the key trends in this market.

The guest speakers also highlighted the importance of preparation as well as the use of an experienced advisor in executing a successful transaction.

‘A recent KPMG survey showed that 30% of senior executives are looking to exploit growth opportunities through successful transactions. Businesses that are serious about their growth agenda really need to be looking towards M&A activity to achieve this.

‘There is a lot of interest coming from private equity and generally a positive outlook in the market. Successful deals need to be built on preparation. This includes pre-marketing: it’s about getting out there and talking about your business,’ said Mr Moore.

‘There is an increase in confidence and businesses are acknowledging that factors such as regulatory pressure can actually create opportunities,’ he said.

‘We’re looking to invest in trust and fund administration much more, particularly in jurisdictions such as Guernsey.

A rise in the number of strategic alliances and joint ventures was one of the notable trends. ‘This type of deal is a powerful way to penetrate emerging markets, another popular focus at the moment, and is usually lower cost with minimised risk but still has the benefit of access to new markets, customers and expertise,’ he said.

Activity in the local mergers and acquisitions (M&A) market is on the rise, according to a recent seminar held by KPMG in the Channel Islands.

and soft furnishings are sourced from the UK and internationally, with delivery and installation in Guernsey all managed by the Jonathan Alexander team.

The key drivers underlying mergers and acquisitions in the Channel Islands were identified as being succession planning, capital and solvency ratios, wealth growth in the Far East and the ‘Wall of debt’.

Mr Evans noted that the ‘Wall of debt’ was a considerable driver in prompting these transactions. ‘Many of the deals are driven by the need to sell or re-finance leveraged assets but this is two-pronged as distressed assets, once refinanced, can drive successful growth.’ Ashley Paxton, Head of Advisory for KPMG in the Channel Islands, said there was cause for optimism. ‘There really is positive interest in the market, particularly from private equity, and it’s great to see some green shoots after the recent doom and gloom.’




Legis Group launches tax service offering

a great fit with our team who firmly believe in putting the client first. ‘What sets us apart from our peers is that we provide a one-to-one service. We are approachable and have the ability to deal with complex tax issues and explain them in a clear concise manner.’ The new company has already achieved accreditation from the Chartered Institute of Taxation.

Legis Group has launched a tax service, led by a new management team combining over 50 years’ professional experience in the Guernsey Finance Industry.

Stuart Platt-Ransom, Group Managing Director, believes the strategic decision to extend the services offered by the business will be welcomed by current and prospective clients.

Focused on delivering high quality services and practical solutions Legis Tax Services Limited, co-founded by Simon Graham, managing director, Francis Snoding, director and Paul O’Neill, Director, was launched at the start of the month.

‘Legis Group boasts an impressive track record in the trust and fund space. We have demonstrated that we are a best of breed independent and I am confident that the new team, who boast a wealth of experience and knowledge, will be a successful extension to our growing business,’ he said.

The company will offer tax compliance and advisory services to individual private clients and owner-managed businesses as well as to local trust and fund administration companies.

Legis Tax Services Managing Director, Simon Graham, said: ‘The Legis Group philosophy and culture is to place client needs at the forefront of all business activity and it is

Mr Snoding said: ‘This accreditation coupled with the management team’s proven track record in the local finance industry means that clients can take comfort from our experience in dealing with all matters of taxation issues relating to life in Guernsey. These could be local tax issues or even taxation consequences of the UK or French tax regimes on local residents.’ Mr O’Neill said: ‘The fact that the Legis Group is independent and wholly locally-owned is a positive factor for the new tax company. ‘We plot our own course which allows us to explore and develop new opportunities which may not be possible under the constraints of a large corporate organisation.’ (L-R) Fran Snoding (Director, Legis Tax Services Limited), Stuart Platt-Ransom (Legis Group Managing Director, Simon Graham (Managing Director, Legis Tax Services Limited), Paul O’Neill (Director, Legis Tax Services Limited.

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Lloyds TSB senior manager seconded to nationwide task force

With extensive experience within the retail and banking sector, Ms Leedham, who retains responsibility for Lloyds TSB International Wealth’s retail businesses across the British Isles and sits on the International Wealth Executive Committee and the Board of Lloyds TSB Offshore Ltd, has gained valuable insight into employee engagement and has also been asked to lead several of the work programmes. ‘This is a great chance to engage with an area of business that I have been passionate about since the beginning of my career,’ she said. ‘The Engage for Success Task Force enjoys support from a huge range of international organisations and benefits from leading expert insight and I have great hopes that we can change the country’s relationship with its workforce for the better. I would like to thank Lloyds TSB for enabling me to take advantage of this fantastic opportunity and look forward to keeping my colleagues up to date with what’s happening at the frontline of company-employee development.’

Head of islands’ retail banking for Lloyds TSB Offshore, Wendy Leedham has been seconded to a nationwide taskforce which has the backing of the Prime Minister. Ms Leedham will spend six months as a thought leader to the Engage for Success Task Force, which was launched earlier this year. The national initiative, which seeks to build a movement of thought leaders, practitioners and influencers who recognise that engagement is to the benefit of the employee, the organisation and the country, brings together some of the UK’s largest employers. Its key areas of focus include tackling barriers to engagement, harnessing engagement for the purposes of innovation and maintaining morale through company change.

In the first few weeks of her secondment,

Russell Galley, Managing Director of Lloyds Banking Group’s International Wealth Business, congratulated Ms Leedham on her appointment.

Ms Leedham, who has been Head of Islands’ Retail Banking, with responsibility for Jersey, Guernsey and the Isle of Man since July 2011, has joined a team of leading national and international businessmen and women who are aiming to identify ways of increasing employee engagement in the workplace and realising employee capabilities.

‘Standing as a representative member of the Engage for Success Task Force is an incredible achievement and we are all very proud of Wendy here at Lloyds,’ he said. ‘I would like, however, to take this opportunity to thank Michael Chaytor for agreeing to take over Wendy’s responsibilities in the immediate term of the secondment and wish them both the best of luck over coming months.’


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Changing the perception of change


Experience – many years practical application and the resultant knowledge of what actually works, what doesn’t and what to do when it goes wrong. Flexibility – the ability, and flexibility, to engage with clients and achieve agreed goals while generating a positive experience for all parties and stakeholders involved. Mr Rea stated, ‘The change event’s intention is to develop understanding of change and will be a TED talk (Technology, Entertainment and Design) so those interested in the Guernsey sector will also be able to view it.’ Details of Evolution’s services can be found at or Stephen can be contacted on 01481 714412.

The Managing Director of Evolution (Guernsey) Limited, Stephen Rea, has been asked to speak at an upcoming change management event. The group, CiChange, will be hosting the event at the Grand Hotel in Jersey on 15 November 2012. Mr Rea explained, ‘The talk will concern sociologically based change factors and how they have altered people’s approach to the work environment. I was asked to speak due to my slightly different background and experience.’ Mr Rea served as an Officer in the Armed Forces for more than ten years, has worked as a semi-professional sports coach and also held senior managerial positions in the commercial sector. Evolution is a development, training and consultancy firm. Services are offered across a variety of disciplines with one common theme placed firmly at the centre of focus, the people. Mr Rea went on to explain, ‘change leadership, management and its understanding are at the heart of everything we [Evolution] do. Often people think change relates to I.T. or business processes but behavioural and cultural change is linked to any type of business initiative. Understanding what drives people and engaging them in the correct way is the most effective way to generate success. My approach is quite simple; your people are your best weapon….arm yourself!’ Established earlier this year Evolution’s services include Executive, talent and performance coaching, leadership mentoring and management training, development of team dynamics, strategy analysis and planning workshops, project management consultancy and soft skills training. All of Evolution’s associate consultants are qualified coaches or trainers and have proven track records in their respective fields. Many are also ex-Officers from the Armed Forces or have operated at Director level in the commercial world for a number of years which underpins the three key pillars of Evolution’s approach: Understanding – a full understanding of the academic theory underpinning the area of work or development needs required.

provide start-up companies with central Town office accommodation together with the best possible IT connectivity and support and we believe that will be a very attractive offering particularly for servicebased companies.’ Next Generation IT, which is a Microsoft Gold Partner, now has more than 150 clients across the finance, government, property, legal, hospitality and health industries.

Ogier one STEP ahead

New offices for Next Generation IT as it expands services Next Generation IT has moved to new offices as demand for its services grows and the company looks to expand its offering. The company has moved to offices in Victoria Road, which at over 5,000 sq.ft are three times the size of its original home in Sydney Vane House. ‘The move reflects the progress that Next Generation IT has made in recent years. We established the company with the aim of delivering a personal service, bespoke to each individual client. Putting the client first has been key to our success and even though the team has grown from two in 2003 to eleven a decade later, we still aim to deliver a service that is unique to each one of our growing customer base,’ said Director Tom Heyworth. The move allows Next Generation IT to build a new datacentre and create a larger disaster recovery facility. They are now also offering high quality managed offices, which provide fullyfurnished offices for small start up companies at a fraction of the cost of establishing one themselves and without a long-term commitment. ‘We had outgrown Sydney Vane House, which has an uncertain future anyway, but we wanted to find a site which allowed us to continue to offer the services we do, expand those services and look at new offerings while at the same time being close to Town. Although much of what we do can be done remotely, it is important to us and to our clients that we are accessible and so location was a big deciding factor. So many of our clients are in the centre of St Peter Port and we needed to guarantee that we could be on site very quickly if they are experiencing problems,’ said Director Matt Hale. ‘Managed offices is something new for us but made good business sense. We’re able to

Ogier has won the prestigious STEP International Legal Team of the Year award at the STEP Private Client Awards 2012. The winners were announced on Wednesday 19th September at a ceremony at the Hilton Park Lane in London. The STEP Private Client Awards highlight excellence among private client lawyers, accountants, barristers, bankers, trust managers and financial advisors. Ogier were up against a strong shortlist, however the presiding judges said: ‘In a highlevel shortlist, Ogier’s vision, their team of highlevel professionals and contribution to the profession and the community shone through. The international footprint and organised approach to their business model and to client services set them apart from the rest of those shortlisted.’ Winning a STEP Private Client Award has proved to be a clear mark of excellence as entries go through a rigorous, practitioner-led three-stage judging process to select the best in the industry. Winners are chosen by a panel of experts who are internationally renowned lawyers, accountants, barristers and trust companies. Sally Edwards, Ogier partner in the Private Client and Trusts team, said ‘We are delighted to have won this award. It was a really strong shortlist and we are very proud to have been recognised for the work that we carry out for our clients. This award reflects the skills and dedication of all members of the team.’

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People Barclays appoints Julian Woodcock to lead mortgage team

New associate for AO Hall

Jessica Williams Senior Associate

Board position for Jack at Nova

Jack GervaiseBrazier

Julian Woodcock Head of Mortgages


AO Hall has promoted a member of its dispute resolution team to the position of Senior Associate.

Barclays has appointed Julian Woodcock as Head of Mortgages to work across its branches in the Channel Islands.

Jack Gervaise-Brazier has recently joined and been appointed to the Board of Nova Investment Management Limited.

Jessica Williams, who has been with the firm since 2009, qualified in New Zealand as a barrister and solicitor in 2004. She spent a year working in London before moving to the island.

As Head of Mortgages Mr. Woodcock’s role will include working with the mortgages teams in Guernsey and Jersey, liaising with mortgage brokers and ensuring Barclays’ customers continue to receive the support they need for buying and improving their properties.

Bringing with him nine years’ experience in the investment industry, Jack will have responsibility for Nova’s business development activity in Guernsey with specific focus on the company’s advisory services.

‘When I joined AO Hall it stood out as a progressive firm which had an excellent reputation, being recognised for its quality and depth of work. I am now looking forward to playing an increasing role in maintaining that reputation in my new position,’ said Miss Williams. AO Hall Partner Alison Ozanne said Miss Williams had become a key member of the team. ‘As an independent specialist law firm, it’s crucial for AO Hall to have staff who strive for excellence and who are determined to work hard. Jessica has proved herself to be an invaluable member of not only the dispute resolution team but AO Hall as a whole. She thoroughly deserves this promotion to senior associate.’

Mr. Woodcock has worked in financial services in the UK for over twenty years beginning his career in administration and sales. Working for a number of leading financial service providers, Mr. Woodcock has extensive experience in compliance, brokerage and mortgage services in the UK and the Middle East. Mr. Woodcock has a Financial Planning Certificate and a Certificate in Mortgages Advice and Practice (CeMAP).

Helping support initiatives to improve literacy and numeracy skills in the Bailiwick If you are interested in supporting this important initiative please contact Denise Fallaize by email

Jack joins Nova from local firm Spearpoint Limited where he established and developed the stock broking desk in Guernsey as well as heading up the business development team. Prior to this he was a stockbroker at Collins Stewart Wealth Management. With experience spanning private, institutional and intermediary clients, his appointment forms part of Nova’s continuing development plans. Jack is a Chartered Member of the Institute for Securities and Investment, and holds a Diploma in Investment Compliance.



Guernsey designer wins national award

David Dalglish, KBSA National Chair, Justin le Tissier, CI Ceramics Design Consultant and Renee Mascari CEO KBB.

Triple promotion as Ardel bolsters Guernsey support services teams

Managerial promotions at PwC

Justin Le Tissier, Design Consultant at Channel Islands Ceramics was recently named as a winner at the KBSA Designer of The Year Awards, held in Warwickshire on 11th September to recognise outstanding design skills in the kitchen, bathroom and bedroom sector. Beating a landslide of other entrants, Justin scooped The KBSA Bathroom Designer of the Year Award (sponsored by kbb NTG) ‘It’s fantastic to have won something so prestigious, especially in the midst of such strong competition,’ said Justin ‘It’s a real honour to have been recognised by the KBSA, I am absolutely thrilled.’ KBSA CEO Graham Ball said: ‘KBSA (Kitchen, Bathroom Bedroom Specialist Association) members offer outstanding professionalism and expertise and these awards provide us with an opportunity to recognise and reward the high standards of design that they achieve. It is part of our remit to drive up standards and promote best practice and these awards are an important part of this strategy. The number of quality entries we received shows how seriously our members take their work and we’re looking forward to driving this forward as an annual event.’ John Litchfield, Managing Director of Channel Island Ceramics says that he is immensely proud of this award. ‘Justin has been with us since 2002, he is a talented designer and as a company we are committed to bringing through homegrown talent. We work as a cohesive team and enjoy pushing the boundaries to ensure that all our clients have something a little different from the main stream and, from each other. Justin’s success epitomises the ability of our in house designers all of whom are as pleased as punch with this award. This is the second time the company has been successful in gaining a national award and we will be dining out on this one for a while yet.’

Guernsey Promoted Managers - John Cahill, John Clancy, David Emery, Bernard Mullaly.

PwC Channel Islands has announced that seven staff across its Guernsey and Jersey offices have been promoted to manager level. The Jersey office has welcomed three new managers whilst there are four new managers in the Guernsey office of the PwC Channel Islands firm, all of whom have received recognition for their team management skills, commitment to building strong business relationships and their expanding industry knowledge. The three employees becoming Managers in Jersey work across the advisory, audit and assurance businesses. They are David Fowler, who focuses on banking and private equity and joined the firm in 2008 following a year spent travelling after graduating from university; Phon Siney, who has a particular focus on private equity as well as real estate, trusts and SPVs, comes originally from Thailand and moved to Jersey aged 12; and Rebecca Le Marquand, who works largely with private equity and property unit trusts and joined PwC Channel Islands in 2007 as part of the HEADstart school leavers programme. The Guernsey audit and assurance team also welcomes four newly promoted managers. Bernard Mulally works largely in real estate and private equity and completed postgraduate studies at the University College of Dublin Business School; David Emery focuses on real estate, private equity, trust and litigation funds and joined PwC after graduating from the University of Exeter in 2007; John Cahill concentrates on real estate, hedge funds, private equity, venture capital, trusts and SPVs and completed postgraduate studies at the Michael Smurfit Graduate School of Business; and John Clancy who has a particular focus on banking, private equity and hedge funds, and moved to Guernsey in 2010 from PwC Ireland.

Karen Gillen Personnel Manager, Mark Davies Corporate Services Manager and Lyn Woodgate Operations Manager.

Ardel has continued to strengthen its Guernsey team with a series of three managerial promotions. As it looks to develop its support services teams, Ardel has made Karen Gillen Personnel Manager, Mark Davies Corporate Services Manager and Lyn Woodgate Operations Manager. Karen joined Bachmann & Co Ltd in 1980 as secretary to the Vice-Chairman before transferring into the personnel department in 1990. Responsible for all human resource activities including training and development, Karen also looks after the day to day administration of the personnel and reception teams. She is an Associate of the Chartered Management Institute and a member of the Chartered Institute of Personnel & Development. Having joined Ardel in 2007 as an assistant manager in the company secretarial department, Mark previously worked in both bank-owned and independent trust companies, with responsibility for complex trusts and structures on behalf of high net worth individuals and corporate clients.  With over 20  years’ experience in the finance industry, Mark’s new role will see him take on responsibility for the management of both the  banking and company secretarial teams at Ardel. Lyn’s career in the finance industry reaches back twenty nine years, starting when she joined a major high street bank. After spending four years in Australia, Lyn returned to Guernsey to continue her banking career with the Royal Bank of Canada and Credit Suisse.  She joined Ardel in 2002  as an Assistant Manager in the banking department and has been heavily involved in project work since then. In her new role, Lyn will support the Operations Director focusing on the ongoing development of internal procedures, controls and business information. 

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HSBC strengthens team in Guernsey

Andy Jones, Senior Commercial Manager, Carl Collett, Senior Manager and Chris Lihou, Senior Manager.

The new team includes Carl Collett, who joins HSBC as Senior Manager for Trust and Intermediaries, and Andy Jones, who has been appointed Senior Commercial Manager responsible for supporting local businesses with their banking needs. They will join Senior Manager Chris Lihou, who will now head up HSBC’s real estate team, with Vince Colfer remaining Area Commercial Director for Guernsey and overseeing all elements of the corporate and commercial banking team.

HSBC Bank has put in place a new look senior management team responsible for growing the corporate and commercial business banking services it provides locally.

Four apprentices join the first Sure Academy

Carl Collett joins HSBC from the Royal Bank of Scotland in Manchester, where most recently he was a Director within the commercial structured finance department. With over a decade of corporate banking experience, Carl has worked in a number of locations across the UK in customer relationship and business development roles. Educated at the University of Salford, Carl has also been heavily involved in charity work, including The Prince’s Trusts 8-day Sahara Desert Challenge in Morocco. An outdoor activity enthusiast, Carl enjoys mountaineering, rock climbing, mountain biking and kite boarding.

Simon Lesbirel, John Davison, Chris Sumner and Sam Collenette, who all joined Sure at the beginning of September, will spend the next two years adding practical experience to their academic qualifications by working with key people within the business. They will also be offered the opportunity to further their technical qualifications through a sponsored study programme. ‘As one of the Bailiwick’s largest employers, Cable & Wireless Communications is committed to investing in the development of its employees,’ said Chief Executive Officer Eddie Saints.

Sam Collenette, Chris Sumner, John Davison and Simon Lesbirel.

‘We have identified a need for local staff to be specifically trained for what is a fast-moving industry and so we are delighted with our new trainees who we are sure will become an integral part of the company’s future success.’

The first cohort of apprentices has joined the Sure Academy as the company focuses on giving local staff specific telecoms-related training. As part of Cable & Wireless Communications’ continued commitment to the States of Guernsey’s ICT strategy, and to ensure succession planning in key technical roles for the benefit of the Bailiwick’s network and infrastructure, the new apprentices will gain valuable experience in their everyday work.

The Sure Academy involves a two-year programme where each apprentice will spend twelve months in residential technical support delivering products to domestic customers, six months in IP support working on residential and business products and six months within retail. Mr Davison, who is a trained electrician with a diploma in mobile, had already spent time working with the network engineers. ‘I think my background in electrics has really helped me hit the ground running. I have already been out in the van on works calls and am enjoying resolving engineering issues and making sure that customers have any problems or issues fixed as soon as possible.’

Andy Jones has worked for the bank for over thirty years, starting when the bank was Midland Bank. With over twenty years’ experience of working in corporate and commercial banking, Andy most recently spent over three years working for HSBC’s UK real estate team on the south coast. Prior to that, he held a relationship management role for HSBC in Jersey, supporting a range of private and public-sector organisations and high net worth individuals. In his spare time, Andy is a sports fan and enjoys cycling to keep fit. Chris Lihou is an established member of HSBC’s Guernsey team and, with thirty three years’ banking experience, moves to take on responsibility for the real estate team. Educated at Elizabeth College, Chris is married to Dee with a son and a daughter, and in his spare time is a keen football fan, spending a great deal of time dedicated to helping out with the coaching at Rovers AC.

The other three apprentices have all just completed BTEC courses at the College of Further Education. Mr Lesbirel said he was looking forward to the practical element of the job. ‘I have spent the past three years working really hard on the theory of engineering and now I cannot wait to put the theory into practice and deliver reliable and secure telecommunications to businesses and islanders.’ Mr Sumner was hoping that his previous training would allow him to deal with specific queries. ‘I love technology and the fast moving environment that I am going to be working in and I hope to share my knowledge and be able to support customers to enhance their individual experience,’ he said. Mr Collenette will spend his first six months working in the retail stores in the High Street and Upland Road, helping customers with technical queries and issues. ‘I am looking forward to the challenges that the retail environment will throw at me. No two problems will be the same and hopefully my training will stand me in good stead for the issues I will face,’ he said. Mr Saints said that the aim of the Academy was to create managers of the future who had a broad understanding of all aspects of the business. ‘Our new recruits are full of enthusiasm and drive and I am sure they will be individuals that the company relies on in the not too distant future.’

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Contact went to Les Cotils to attend a recent meeting of the B4-8 club, Guernsey’s only breakfast business networking group, to find out what its members get from being in the club. ‘It started out as one of those ‘if we don’t do it, someone else will’ situations, so my fellow Directors and I decided to set up a networking club as Guernsey appeared not to have one back then,’ said Andrew Carey who has been involved in the club from the very beginning in 2006.

Photography by John O’Neill

More than six years on, the club still meets every month, remains true to its values of offering an enjoyable networking opportunity without the hard sell and provides much else besides for its growing list of members.

John O’Neill, of O’Neill’s Photographic Agency, joined the club soon after setting up his company. ‘Getting known and helping people understand more about your services and skills is a challenge for any business, but that’s particularly the case when you’re starting out. The club gave me a sort of ‘instant network of contacts’ as well as it being interesting to hear about other businesses too of course.’ The B4-8 club has a formula for its breakfast meetings which appears to work well. At each club meeting members will hear a three or four minute presentation from four different club members. This can be about any aspect of their business. These will be followed by a longer talk from the guest speaker, usually about twenty minutes. Questions

are encouraged and there’s networking time as well. The sessions start at seven thirty and close at nine. Another club member is the Managing Director of The Guernsey Event Company Ltd, Alex Bridle, who knows the events industry very well. For her, the structure of the breakfast meetings is an important part of the club’s success. ‘An integral component of the monthly meetings is that every member gets a chance to present his or her business to the rest of the club. Whilst B4-8 is about making connections it is also a shop-window opportunity to promote either the company or, for us, it’s often an upcoming event.’ All agree that it’s not about the hard-sell. Chris Gnapp, the Managing Director of Leapfrog Recruitment Consultants said, ‘Networking at the B4-8 club is for us a great way of growing what you might call our informal contacts list. Leapfrog and what we stand for is better known and at the same time, we’re learning about other businesses too. It doesn’t hurt that the club is informal, interesting and enjoyable too!’ One of the club rules is that there’s only one company representing any one business sector. Understandably it’s a popular rule with the members, but does it have a limiting effect on numbers? ‘It probably does, but the club’s still growing and we’re at nearly fifty members now with good attendances so I wouldn’t call it a major inhibitor,’ said Andrew Carey who is now the Business Diversity and Development Manager at the Commerce and Employment Department. ‘The club’s run by a committee of members and we try to keep things fresh if we can. That means a good range of guest speakers, often suggested by members themselves, breakfasts in different

Other B4-8 members also feel very positive about the club. Mike Allisette of the Small IT Company said, ‘Despite the early start the meetings are extremely well attended which goes to prove just how much the members enjoy meeting for an informal chat over breakfast. There is a chance to rub shoulders with like-minded people and to hear the latest news about their businesses.’

Photography by John O’Neill

Most people in business would agree that good working relationships with others is a key part of being successful. Whether they’re customers, suppliers or even competitors, maintaining decent professional dealings is generally good for business.

venues and recently we’ve had a very successful event where we looked at different tricky business scenarios and did mini-workshops to resolve them. It was well received and gave a bit of extra value to members by sharing practical business tips throughout the group.’

Chris Chilton of Orchard PR said, ‘The B4-8 club is a great opportunity to network with other island businesses, and thanks to the diverse make up of members, you can learn about parts of the island’s economy that you would ordinarily not reach. Above all, the initiative allows the members to find common ground on their own terms; starting new and interesting business relationships.’ Kate Heywood who runs The Best of Guernsey is one of the club’s newer members having joined in January 2012. She agrees with Chris Chilton’s sentiments, ‘I have found the meetings relaxed, informal and very useful in establishing new business relationships. It’s always interesting to hear the member presentations and informative talks from guest speakers. Members are welcoming and the atmosphere makes it easy to establish new acquaintances around the breakfast table.’

2012 Speakers January Steve Williams Chief Executive, Guernsey Housing Association February Grammar School teachers - International Baccaulureat programme March Malcolm Hart Managing Director, Aurigny Air Services April Julian Winser Chief Executive, Schroders Bank

June Summer outdoor breakfast at Castle Cornet July Jason Moriarty Director of Marketing and Tourism at Commerce and Employment Department August Deputy Paul Luxon Minister of the Public Services Department September Max Carling Managing Director and Founder of Levaton Platforms

May Dr Elaine Monkhouse Chair of Skills Guernsey October Implementation Group Business conundrums workshop

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business life: Jane Le Maitre

‘Whether Zero 10 will be the long-term answer to the island remaining competitive remains to be seen, but in my opinion it is essential that the island stays with this basis of taxation at the present time to retain parity with our closest competitors.’



Jane Le Maitre is a Chartered Accountant, Chartered Tax Adviser and Managing Director of Intertrust’s Private Client Taxation Services. Jane talks to Contact about her working life within a global business.


1: Please tell us a little about yourself and the career path that has taken you to Managing Director of Intertrust’s private client taxation services. My working life started as a graduate trainee at Rolls Royce Aero Division in Bristol (on the Harrier jump-jet project), having decided at 18 that I did not want to pursue accountancy as a career! But after 3-4 years going precisely nowhere, I volunteered for redundancy and used the funds to study for Accountancy. I was then offered a training contract with Coopers & Lybrand to become a Chartered accountant. I did all the usual big ticket audit work that everyone does when they start training, but as I was slightly more “mature” than the average audit trainee, I became involved with owner-managed businesses providing the whole cradle to grave service - accounts, audit and tax for the company or partnership and then personal tax and estate planning for the owners! I enjoyed the tax planning and so went on to become a Chartered Tax Adviser and then moved to Guernsey with my husband to join a Big Four accountancy firm. I continued to provide tax planning and accounting services to individuals (private clients) and this naturally led onto trust and company administration for those clients that required these structures, whether locally or overseas. I became a partner in the firm in 1995 and then moved with the trust practice to a large merchant bank to establish a tax department when the firm sold the fiduciary practice to the bank, but continued to offer the whole rounded service. I joined Intertrust (which was then part of the Fortis Group) in 2005 and became Managing Director of the Private Client services department in 2007.


2: The company has evolved through various names but tell us more about the current business and its commitment to Guernsey. Although Intertrust has changed its name over the years, we are proud to have maintained our local roots. The “Reads” part of our name derives from the original accountancy firm of Read & Cocke that goes back to the 1900’s. The Intertrust Group is a global multi-faceted fiduciary company, providing trust, corporate, and fund administration services. However, the Guernsey office is also one of the few Intertrust offices offering tax services to private clients. The tax business goes under the name of Intertrust Reads Private Clients Limited and we are probably one of the biggest, if not the biggest tax practice on the island that specialises in private client work in all its forms. The tax service covers everything from completion of Guernsey and/or UK tax returns to provision of accounting and bookkeeping services, company secretarial support, tax and estate planning and also trust and company administration (including RATS) where required for local or international clients. We are a registered fiduciary as well as a firm of Chartered Tax Advisers with accreditation from the UK Chartered Institute of Taxation. But it doesn’t stop there. As part of the Intertrust Group, we can provide multi-national services worldwide and can provide cross-border structures in a whole host of jurisdictions for corporate and other entities and individuals seeking structures to manage private wealth. We are also part of the BDO International network and can source tax advice in almost any country worldwide through our subsidiary BDO Tax Limited. Although the Intertrust brand is celebrating its 60th anniversary this year, we have been committed to Guernsey since 1900 and our staff are proud to be part of a company with a long local history.


3: What is involved in an average working day for you at Intertrust? No two days are the same but variety is the spice of life! The day usually starts by responding to e-mails from clients (whether local or further afield), checking the diary for meetings and collating papers and information for them. My time will then range between reviewing tax returns or accounts for individuals, or for trust or company structures established to manage client wealth, to providing advice on tax planning and other matters – all punctuated by telephone calls, other general correspondence or assisting staff with other matters throughout the day! We are not a firm of advocates, but it is surprising how much local legal knowledge comes in when advising newcomers to the island or those thinking of moving here. As an “incomer” myself, I am also able to compare and contrast life in the island with that in the UK which is also helpful when “selling” local life to someone who might be thinking of moving here. Lunchtimes are usually taken up with meetings (internal or otherwise) but on the rare occasion when there is one “free”, I am happy to go home to Bordeaux and take the dog down to the beach – or if needs must, go to the large supermarket next door to stock up the family larder! I continue to have a hugely varied workload ranging from preparation of local and UK returns, preparation of investment company accounts, company secretarial services, and I act as a trustee of a large number of varied structures with assets of all descriptions worldwide. I also have a number of non-executive directorships which adds another dimension. I have continued as a committee member of the Guernsey Society of Chartered and Certified Accountants (GSCCA) having stepped down as President of the Society in 2009 and I am still involved with the tax sub-committee which I had also chaired for a period of 10 years. A lot of work still goes into this given the amount of new legislation that is in the pipeline and of course we are in a time of change for Guernsey tax purposes (although tax never seems to stop changing!).




4: Guernsey seems to appear cautiously optimistic about its future, Jersey not so confident and Europe even less so. In your experience, why does Guernsey appear to be sheltered from the financial storms elsewhere? I do not think that either Guernsey or Jersey is sheltered from these storms (both islands are players in the finance industry with a world-wide presence), but Guernsey is able to change its spots quickly in response to change elsewhere. In part this is due to the less complicated legal system, but as the pace of change required has become faster, we are in danger of getting behind if decisions taken by the States cannot be consulted and agreed upon and put into law within a reasonable period of time (eg less than 12 months).


5: You are a prime example that the so called glass ceiling for women doesn’t exist. There are now a growing number of women succeeding in senior executive roles. What’s changed? I do not think that you can generalise and say that the glass ceiling does not exist when there is still relatively little female representation in senior positions both at board level in the island and internationally. However, matters have improved in recent years and I think the reasons are twofold: on the one hand, there is a greater prevalence of women who have either made a life choice not to have a family or have taken steps to return to employment soon after having children so that time away from the workplace is less and they have therefore continued to move up the ladder – and are therefore in the pool to compete for positions of this kind. I think the other reason is that there is a greater appreciation of the benefits that gender diversity can bring to running any organisation. It is true to say that I have come across my fair share of prejudice and chauvinism over the years, but in all honesty, by hard work and taking every opportunity to develop yourself the glass ceiling should not be a barrier to anyone. I sometimes do feel at a disadvantage by opting out of the ‘social events’ on Fridays or other weekdays so that I can take my turn in the ‘after school activities taxi service’ for my three boys, but when they are all delivered safely to scouts or elsewhere, inevitably I end up back on-line - so in reality, the hardest thing about breaking through the glass ceiling is trying to maintain some sense in the work–life balance!

Mick Cahill, CEO of Intertrust Guernsey signs sponsorship deal with Sylvans reps Nigel Gallienne and Jason Le Ray to enable a pro-link with Brighton & Hove Albion FC. Intertrust Guernsey sponsor the annual Guernsey International Chess Open. Jane Le Maitre and her three children, L-R, Matthew, Alex and James with family puppy “Toffee”.






Intertrust (and its forebears) has always been heavily involved in sports sponsorship and charitable support of local community activities and it is difficult to think of one activity above many others that stands out. However, the support we have given to Athletics over the past ten years does stand out and it is particularly pleasing to see so many young people taking up the sport. We are also sponsors of local Rugby, Football, Volleyball, Golf, Chess, Netball and others and have been a major sponsor of the “It’s a Knock-Out” competition for the past three years in support of the Guernsey Cheshire Home and Guernsey Multiple Sclerosis Society – our staff are always keen to join in and dress up! Our staff drive our activities and we try and support them in whatever they are doing and all of the activities we support will have some connection to our staff, whether it be sport or other community projects. Finally, the Group has recently launched the Intertrust Foundation focusing on Youth and Education.

Our client engagement process makes it very clear that we operate at the very highest regulatory standard and therefore, in the main, our offshore clients have no problems with the fact that the island is entering into Tax Information Exchange Agreements (TIEAS) with various countries as it demonstrates a willingness by the island to co-operate on an international field. It has also assisted the island in coming off various “blacklists”.

6: Intertrust is heavily involved in the sponsorship and financial support of many community activities. What is the company’s proudest achievement to date?


7: The company is noted as being extremely good at developing its staff. Many of the senior executives have been “homegrown”. What are the reasons behind this? It is really all about creating a balance. Whilst it is always useful to have a turnover of staff to create “headroom” for those who have trained and worked hard within the company, there is also merit in recruiting a limited number of staff to senior positions from other local firms or wider afield. This allows those who have grown up with the company to have a progressive career path and provide client continuity, but it also allows for the occasional injection of new blood and challenging ideas. Like any business we need to be constantly seeking the best from our staff and looking for new and innovative ways of adding value for our clients. With the Intertrust Group behind us, we are able to offer our staff not only professional training on island, but can also give them opportunities to train and work further afield through our Global Intertrust Training Academy and our International Mobility Programme thus enabling them to benefit from the global presence of Intertrust as well as giving our local office the benefit of international experience.

8: I appreciate “our friends” in Europe like the fact we’re signing Tax Information Exchange Agreements with so many countries but how do your offshore clients feel about it?

If there have been concerns it has generally been from the point of view of how Guernsey would deal with any requests for information if these were considered to be merely “fishing” exercises on the part of another country.


9: The finance industry has faced some significant changes in recent years – some positive and some negative. What do you see as the biggest challenges that the industry will have to face in the coming years? In my opinion, the biggest challenges faced by the finance industry in the future will be to keep pace with standards required on the international stage. It is one thing to be able to change things rapidly on a domestic front, but it will become imperative that the island continues to engage more widely with politicians in the UK and elsewhere and becomes more widely-known and understood.


10: Clearly the island has held its own but can a small rock in the middle of the Channel continue to prosper when the main financial areas are thousands of miles away in the Far East? Will we see finance staff working shifts in order to service a global client base? With the continued growth of electronic and other communication I can see no reason at all why the island should not continue to prosper and play a part in financial markets worldwide. Island businesses have had a growing presence in the Far East and further afield for some years and we already have a global client base without the introduction of shift work.


11: Guernsey’s future tax strategy it would appear has now been resolved. Is Zero10 ‘light’ the long term answer to the island remaining competitive? Whether Zero 10 will be the long-term answer to the island remaining competitive remains to be seen, but in my opinion it is essential that the island stays with this basis of taxation at the present time to retain parity with our closest competitors (being Jersey and the Isle of Man). However, that is not to say that the rates of tax charged on certain regulated businesses could not be increased to ease the burden that currently seems to rest almost entirely on locally resident taxpayers.


12: What is Intertrust doing to attract young Guernsey people into a career in finance and how do you make it an attractive proposition for them? Intertrust is an exceptional employer with 32 offices in 22 countries worldwide and offers a wealth of career opportunities to staff in a number of professional disciplines. In Guernsey the company offers a modern working environment in state of the art offices with parking for every employee. Professional training is also available, and as mentioned before, we benefit from the company’s global presence in being able to utilise training both locally and in our other offices worldwide. We also offer a bursary scheme to provide assistance with University education and offer work experience during the holidays. All this is in addition to our active sports and social programme and other staff benefits.


13: There has been growing posturing from various corners of UK politics about the threats of jurisdictions such as Guernsey. Nick Clegg may have recently been supportive but the growing trend is we may become a higher priority in central government. Is Guernsey doing enough to change the perception of ‘tax haven’? It is easy to criticize and say that more could be done to counter these threats, and that our politicians should be attending ever more conferences to fly the flag. However, I regret that it is highly likely that the “tax haven” label will stick for many years to come as the truth often gets in the way of a good story for those who are not our friends! This makes it necessary for us to constantly rebut it at every opportunity. It is unfortunate that the label is used mostly by those with little understanding of what the island can offer or the basis of its tax system, but the damage is done and the island can do no more than continue to engage widely on an international front, and to negotiate and agree TIEAs and/or full double tax agreements with other countries (to demonstrate transparency and co-operation). This will also go a long way to demonstrate that it is a responsible, well-regulated jurisdiction with standards that are in many cases higher than those in the countries that consistently attempt to label us in this way.




It’s all in the breeding



With a new generation of local farmers, a successful dairy, the World Guernsey Cattle Federation Conference arriving next year and the future direction of the industry under the scrutiny of the Independent Dairy Industry Review Panel, Guernsey’s dairy farmers are meeting the challenges of 21st century farming. The future looks bright but things could have been a lot different if the Guernsey Global Breeding Programme hadn’t been established as Contact reports. And so began the symbol for an island civilisation. Around 960 AD, besieged by buccaneers and sea rovers, Guernsey came to the attention of Robert Duke of Normandy. He sent a group of militant monks to educate the natives to cultivate the soil and defend the land. The monks brought with them the best bloodlines of French cattle - Norman Brindle, also known as Alderney, from the province of Isigny and the famous Froment du Leon breed from Brittany and from these breeds developed the ‘Guernsey’. However, no records existed until 1878 when a privately subscribed register of Guernsey Cattle, was initiated by the Reverend Joshua Watson. This was followed in 1881 by the publication of the first volume of the ‘General Herd Book’, which was based upon the principles of American, and English herd books, that is, that entry was allowed to animals that might be ‘proved to possess the qualification of purity of race.’ This purity is now managed through a scheme called The Guernsey Global Breeding

Programme (GGBP) which was conceived at the first World Guernsey Conference held in Guernsey in 1992 when Dr Ted Burnside, an eminent scientist, advised that Guernsey breeders across the world should unite to ensure a secure future for the breed. Since then there has been a huge increase in discussion and cooperation between the member organisations of the World Guernsey Cattle Federation. The outcome of this has been the involvement of some of the world’s leading cattle breeding institutions in the development of a global programme to establish the Guernsey as a modern dairy breed of true global economic relevance. Dr Burnside and his colleagues were unanimous in their view that the Guernsey Breed had a severe risk of losing its commercial relevance if it didn’t address the implications of inbreeding in what is a relatively small breed (100,000 cows). ‘The maintenance of genetic diversity within the global Guernsey breed is of vital

The Guernsey is a minor, small population breed. If we want to survive in a competitive world, we need to be smart. Being smart means having a globally sustainable breeding programme.’ Dr Ted Burnside, Eminent Scientist

importance. Improvement can only come from genetic variation. If we narrow down our genetics by always returning to the same families for our bulls we will pay an inevitable and damaging price. In small populations progeny testing is of limited value in selection of bulls for wide-spread use, as such use is not possible from an inbreeding point of view. However, progeny information, as well as records of all relatives, can be used for evaluation and selection of parents of young bulls, each one of which should be limited in use. The Guernsey is a minor, small population breed. If we want to survive in a competitive world, we need to be smart. Being smart means having a globally sustainable breeding programme,’ said Dr Burnside. All scientists now agree that conventional breeding programmes using proven bulls were no longer appropriate to the Guernsey breed. GGBP was launched in September 2001 and has progressed well with 85% of mainland Guernsey herds and all island herds using allocations of GGBP semen. Over 60 bulls have entered the



programme including UK, island, US and Canadian young sires. Some 70 cows have been identified as possible bull mothers and will be contract or plan mated. Young sires are released in groups of 2 or 3 bulls as soon as semen is available. Young sires and their dams are selected using the Guernsey Merit Index (GMI) that was developed from a breeding goals questionnaire circulated to all Guernsey breed societies. The use of GMI as a selection tool is expected to increase fat and protein yield while maintaining or improving component percentages. ‘The aim is to breed healthy cows that will milk well, produce high components and live a long life with a minimum of involuntary veterinary intervention,’ explained Dr Burnside. The aim is to also compete commercially in a global dairy marketplace and the GGBP has created a breed that has a potential advantage over the rest and it’s all to do with protein. Some 75% of the world’s 300 million strong dairy herd produces milk that contains the protein beta casein A1. There is a somewhat controversial claim, backed by 16 years of research, that this milk, which is drunk by most people in the western world, could be a cause of diabetes, heart disease, autism and schizophrenia in people with immune deficiencies. It is also claimed that the protein beta casein A2 is benign in this respect. Cows in the well-known dairy breeds, including the Guernsey, can produce either or both of the beta casein proteins. They can be A1/A1, A1/A2, or A2/A2. Research has shown that about 96% of Guernsey cows produce only beta Casein A2. If scientists can conclusively prove that protein beta casein A1 is as harmful as they say then the Guernsey breeders globally could reap the benefits. The breed is renowned for its nutritional and health qualities but without the GGBP it may not have sustained its presence as the iconic breed it has become.

The world on our doorstep The 14th World Guernsey Cattle Federation Conference will take place in the island next summer. Specialist breeders and geneticists from all over the world will be visiting Guernsey and the rest of the Bailiwick from 1st-12th July. Local farmer Ray Watts, who is president of the Royal Guernsey Agricultural and Horticultural Society and the World Guernsey Cattle Federation, says this is a significant occasion for the breed and for the island: ‘Islanders should feel proud of the wonderful reputation that the Guernsey breed has around the world as a highly durable animal that can produce the very best products in difficult conditions. We are expecting many highly-regarded breeders from the UK, USA, South America, South Africa, Australia and New Zealand to visit local farms all over the Bailiwick and discuss the challenges and issues that the modern dairy farmer has to face.’ ‘Every three years the federation meets to discuss breeding policy, potential problems and how we develop a breed that will suit conditions in different countries and is right for modern day farming methods.’ Infertility is an issue in the USA where geneticists have advised a halt to in-breeding. The visiting delegates are very keen to look at Bailiwick herds where breeding has been well-documented and substantial records have been kept. They


believe that local practices may shed light on information that could lead to a solution to the problem. Mr Watts says that the Guernsey breed is held in very high esteem around the world and the most profitable herds in Australia and South Africa are Guernsey. ‘Breeders who keep Guernseys know the quality. We get requests regularly to ship animals out all over the world but we can’t as it would deplete the stocks here. As farmers in the Bailiwick, we are governed by milk quotas and land availability for keeping animals. The breed is also a crucial element of traditional island life, we have to justify to Guernsey people that it is worth maintaining. The delegates visiting the island understand how good it is and are passionate about its development.’

‘Islanders should feel proud of the wonderful reputation that the Guernsey breed has around the world as a highly durable animal that can produce the very best products in difficult conditions. Ray Watts, local farmer



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The line is about to be drawn




Time for change – Finally Paul O’Neill, Director of Legis Tax Services Limited reports on the latest news regarding the new UK tax legislation comprising the statutory definition of UK tax residence.

‘After years of convoluted and often contradictory tax cases involving UK tax residency, HMRC has at last recognised the need to take the residency test out of the courtroom and define it in statute.’

For many years now taxpayers who have claimed to be non-UK resident have been nervously looking over their shoulder to ensure that HMRC are in agreement. However, this may soon change as, at the time of writing, the final round of consultation on the statutory residence test has just come to an end and it is expected that we will shortly see the final draft of the new UK tax legislation comprising the statutory definition of UK tax residence.

So what of the proposed legislation?

For example, a working day was originally defined as three hours of work and would include travel time to the workplace. Following the latest round of consultation this may now be increased to five working hours in a day.

Given the complexities involved with trying to prove an individual’s residence position and the need to ensure that all eventualities are covered, the current draft legislation for the new rules takes 39 pages to define residence.

The introduction of the statutory residence test is probably the single biggest change in the history of UK income tax law and, given the size of the task facing the legislators, it is no surprise that the consultation period that originally commenced in June 2011 has only just ended in September 2012. The new legislative provisions, we have been advised, will be introduced with effect from 6 April 2013.

It is proposed that three tests will be introduced. The first two are definitive tests that will determine whether an individual is UK tax resident or not. If either of these tests are met then the individual is, as a matter of law, either resident or not resident for UK tax purposes. There can be no arguing with either of these tests.

Also, previously, if an individual had to spend time in the UK for “exceptional circumstances” (for example illness) then those days would be discounted for the purposes of day counting for residence purposes so long as the individual was not in the UK for 183 days or more. However, the original consultation did not include a provision for exceptional circumstances. This has since been revised but a maximum of only 60 days will be discounted for exceptional circumstances.

The introduction of a statutory residence test should be welcomed in Guernsey, as finally local residents and people wishing to leave the UK to become Guernsey resident should be able to rely on a tightly drafted definition which should, theoretically, leave no grey areas. At long last, an individual should be able to confidently say “I am not UK resident” without having to look over their shoulder to see if HMRC agrees. To date the picture has been rather different. Individuals have attempted to prove their residence status by applying 21st century travel, patterns and lifestyles to case law dating as far back as the 1800s. To make matters worse, HMRC advised taxpayers that HMRC’s own issued guidance on residence for UK tax purposes was not capable of being relied upon as it was not law. As a result the odds have been heavily stacked in HMRC’s favour when it comes down to a challenge and the issue of UK residence has long been a thorn in the side of many Channel Island taxpayers.

If an individual does not meet the criteria in either of the conclusive residence or non-residence tests then they must consider the third test. This test considers the number of days an individual spends in the UK in a tax year and the number of connecting factors an individual has to the UK. The general basis of the third test is that the more connecting factors an individual has with the UK the less number of days they can spend in the UK, during the tax year, without becoming UK resident. The statutory definition clearly sets out the links with the UK that HMRC deem to be important enough to make one person more likely to be UK resident than another without similar ties to the UK. In short, the connecting factors are family in the UK, UK accommodation, spending 90 days or more in the UK in either of the two previous tax years, employment and/or self-employment in the UK and spending more days in the UK during the tax year than in any other country. On the face of it, the residence test formula appears to be a relatively generous proposition; however, as always the devil will be in the detail.

Despite the residence test making the status of an individual easier to determine, the test ensures that it is more difficult for those wishing to leave the UK to become non-resident than it is for an non UK resident individual to become UK resident. To put it simply, there are more obstacles for those people wishing to escape the UK tax net than those people arriving in the UK. Despite the potential pitfalls, Guernsey residents with ties to the UK should welcome the introduction of the statutory residence test as it provides a clarity and level of comfort that has not been afforded by HMRC in the past. Perhaps the need for constant peering over one’s shoulder has come to an end? Unless of course we start talking about domicile….







Investec’s man at the helm, Stephen Henry, tells Contact what it takes to run an international banking institution in Guernsey, how the banking industry has coped in the past five years and what the future holds for Guernsey PLC.

‘There are many different styles of leadership and different leadership styles are applicable in different situations. Whatever leadership style is used, a good leader needs to have clear objectives and an ability to motivate his staff to deliver.’

Head of Investec Bank (Channel Islands) Limited Stephen Henry has been in the role since August 2009, when the previous CEO returned to the UK. He is extremely proud to be one of the few locally born CEOs of a Guernsey based financial institution.

‘In fact some of our success could be our biggest weakness in that it could be the source of more frequent and powerful attacks by the EU and UK,’ he said.

Stephen has been with Investec for 14 years, all based in Guernsey, following the acquisition by Investec of Guinness Mahon. He joined Investec as the Finance Director, became the COO and then CEO. For the majority of his time at the bank he has been responsible for the finance, operations and IT for the bank, what he describes as ‘the nuts and bolts’ of making sure the bank functions correctly. As a sign of the bank’s commitment to Guernsey, and its confidence in the long-term future of the island as a top tier financial centre, it recently signed a 24-year lease on new premises in Glategny Court. Reflecting upon the past five years Stephen says it seems hard to believe what has happened; the sub-prime crisis, failure of Northern Rock and Lehman Brothers, followed by part-nationalisation of RBS, Lloyds and other banks moving to the current problems of sovereign debt and the Euro crisis. ‘I think a key challenge for any financial institution over the last five years has been not to overreact,’ he said. ‘We are very lucky at Investec as we have a really strong, loyal customer base and I hope that over the past five years we have reciprocated this loyalty to our clients by maintaining a steady approach to our banking services, particularly credit positions.

into a difficult economic environment, we have at least another three or four years, which must make it the norm,’ he said. In terms of his goals on an individual basis Stephen would like to continue enjoying his work, seeing his team develop and helping the bank’s clients navigate through these difficult times. ‘In spite of all that the economy has thrown at us we remain successful and profitable. Investec’s most profitable year was in 2007 just before the credit crunch and our goal is to beat that year’s results, notwithstanding the totally different economy.’ Stephen believes the Investec culture is more important than the structure. ‘I think that people make structures work, not structures make people work,’ he said. ‘We encourage our employees to work in partnership, by promoting open and honest dialogue and so enabling distinctive performance by empowering and inspiring them. All of this is done in conjunction with a distinct client focus and the highest ethical standards and risk consciousness.’ These philosophies or culture cannot work in isolation, according to Stephen. All Investec staff are expected to live the culture and indeed the culture must come from the top of the organisation. In Investec’s case two of the founding members of the Investec Group continue to fulfil the MD and CEO roles and are actively engaged in the daily management of the business.

‘While the markets have been difficult we have succeeded in managing our loan book without significant impairments and have focused on maximising the performance of every part of our business. Our clients have remained faithful to us and our goal is to work through the crisis together.

‘We operate in a meritocracy and empower our employees to perform with passion and energy and with an entrepreneurial spirit. We all work in an open plan office, and every employee has the same desk, chair, computer and phone and I mean everyone, the Managing Director included. This enables better communication and everyone can be involved in the business and feel that they are a part of our success.’

‘I also think that we have had to adapt to this current environment and treat it as the ‘new norm’ and by this I mean we are already five years

Stephen believes the measure of a good leader in business is ultimately one who delivers the results for its shareholders.

He says his management style has evolved to reflect the current economic climate and would probably best be described as participative. ‘While ultimately the final responsibility rests with me, I try to involve the team in the decision making process, to benefit from their expertise and to encourage creativity and engagement in projects and decisions.’ Stephen says that with hindsight few people would wish to have been appointed the CEO of an offshore bank in 2009 when the chairman of the FSA had just announced that some banking activity ‘was socially useless’ and the EU was blaming offshore centres for causing the credit crunch. In terms of Guernsey’s strengths as an offshore finance centre, he believes it is the jurisdiction’s small size that enables good communication and an ability to get things done, for example, by talking to regulators and lawyers etc. The island also has a number of successful financial industries, no debt and a high per capita GDP.

‘The future will depend on our ability to continue to grow our economy by moving to new markets, products or even completely new lines of business.’ He says one of the risk factors that any bank considers is concentration risk, whether to particular clients, industries and jurisdictions. ‘Concentration risk exists for Guernsey PLC and an opportunity to diversify will reduce that risk. However diversification needs to be considered against the current finance industry, which is often referred to as ‘banking’ but in fact trusts, funds and insurance are all bigger sectors of the Guernsey finance industry and they therefore already provide a degree of diversification. Given the limited employee base for Guernsey, care needs to be taken before we launch into diversification to new industries. ‘We should also consider what the challenges are to Guernsey PLC, for example if the EU and UK regulations are the biggest risk then perhaps the diversification could be to new clients or jurisdictions rather than to entire new industries.’ The Guernsey banking industry, to some degree, relies on servicing other parts of the finance industry. So if the trust sector were to disappear then the banks servicing that sector would shrink, says Stephen. ‘Consequently the banking industry will reflect the shape of the finance industry; growth in those sectors will be reflected by growth in the banking sector. In addition, following the Landsbanki failure and the credit crunch generally, any deposit-taking bank that relies on up streaming of funds is unlikely to continue with that business model. ‘The banking industry continues to undergo a series of mergers and it is likely that, coupled with more regulatory requirement, we will see smaller banks merge and the number of banks in Guernsey reduce even further.’



Written in the stars: can the EU be saved?




The European Council on Foreign Relations (ECFR) is the first pan-European think-tank. Launched in October 2007, its objective is to conduct research and promote informed debate across Europe on the development of coherent, effective and values-based European foreign policy. Following a series of debates the ECFR published a paper entitled ‘A Europe of incentives: how to regain the trust of citizens and markets’. Mark Leonard from the ECFR reports on its key findings. The European Union is one of the most inspiring political projects in history but today its existence is hanging by a thread. At a European Council on Foreign Relations meeting in Berlin at the end of May, George Soros gave member states a three-month window to save the euro, he argued that there was no alternative but a leap forward to political union. It is increasingly apparent that if Greece is allowed or forced to leave the euro, the common currency may collapse, and this could subsequently lead to the disintegration of the EU with devastating geopolitical as well as economic consequences. At the same time, there is a real danger that in trying to solve the acute euro crisis, decisions are taken that could lead to the unravelling of the EU 27. This would hamper Europe’s ability to have a voice in the world and to face up to its chronic crisis of declining competitiveness and power in a multipolar world. As the cost of borrowing increases to unmanageable levels and threatens to turn Spain – the eurozone’s fourth-largest economy – into Greece, the choice that the eurozone’s leaders

have been avoiding for two and a half years has now become inescapable: economic and political integration or dissolution. The EU’s leaders have now tasked European Council President Herman Van Rompuy, European Commission President José Manuel Barroso, Eurogroup President JeanClaude Juncker and European Central Bank President Mario Draghi to work on four sets of ‘building blocks’ for further European integration: banking union, fiscal union, economic union and the vaguely defined political union. The euro’s problems have not been caused by a few indebted countries lying or cheating or by creditor countries mismanaging the crisis – although these have all played a role – but by the structural flaws of a single currency that is not backed by a common treasury and by a common policymaking system that is not animated by a common politics. As EU leaders develop economic plans to save the eurozone, they must also abandon the approach they have taken in the last two and a half years which has exacerbated the structural flaws. In other words, it is not just a question of what needs to be done but also of how it is to be agreed and implemented.

‘European leaders are facing up to the fact that the current EU can neither survive this crisis nor prevent the next one. There is a growing realization that – in order to survive – the eurozone will need to face up to its two structural flaws.’

The reform agenda of the past years has pushed Europe into a series of three traps. The attempt to minimise the costs of bailing out crisis countries such as Greece has put them under deflationary pressure while sending costs spiralling. The attempt to enforce rules and punish offenders regardless of the effect on the real economy has led to a revolt in deficit countries such as Greece. The attempt to impose decisive action by Germany alone or by a closed Franco-German directorate has created paralysis by stimulating populism. Individually, these approaches have been flawed but collectively they have made the European project seem stingy, rigid and oppressive. The result of this approach to the crisis has been to exacerbate the flaws of an integration process that has narrowed the space for political decisions at the national level without increasing it at the European level. On the one hand, Europe demands austerity, prohibits central bank interventions, prevents parliaments from taking sovereign decisions and ejects democratically elected politicians. On the other hand, it does not protect them against unregulated markets, socialise debt or allow citizens to shape EU-level



decisions. Thus, as well as economic growth, Europe needs a more political and empowering way of governing and a narrative that can inspire citizens across the continent, satisfy global economic markets and boost the confidence of Europe’s diplomatic partners. The principles of this political Europe should be to be seen as generous, flexible and empowering – a Europe of incentives. Deeper political and economic integration is certainly needed to solve the current crisis. But while the 17 members of the eurozone need to move towards fiscal union, they must also give a new impulse to the integration of 27 (plus) states, and not just to 17 (minus) ones. Europe needs a different model of integration based on politics rather than technocracy and rewards for reform rather than only the threat of sanctions.


states, there must be a system of governance that relies more closely on the community method and is open to all that want to participate. At the level of citizens, we need to find new ways of restoring political competition to the EU level and ensuring that the voice of citizens can be heard, by making national governments more accountable and responsive in part by introducing a committee of deputy prime ministers based in Brussels that meets weekly to take decisions, overseen by a second chamber of national parliamentarians. This could be brought to life by improving the coverage of European affairs in the national media in order to create the possibility of pan-European deliberation. Unless Europe’s leaders embrace

this vision of a Europe of incentives, there is a real danger of disintegration. Historically, the incentives for states and citizens to take part in the European project were abundantly clear. But today, as the EU is mainly associated with threats and injunctions, it is hard even for the most enthusiastic supporters of the cause to make the case for Europe. To survive the crisis, European leaders should embrace pluralism, participation and solidarity rather than the technocratic centralism of rules and sanctions. If Europe’s leaders rise to the challenge, they may yet re-establish trust which could be the basis for reintegrating our continent rather than disintegrating by default.

European leaders are facing up to the fact that the current EU can neither survive this crisis nor prevent the next one. There is a growing realization that – in order to survive – the eurozone will need to face up to its two structural flaws: the creation of a single currency without a common treasury and a common policymaking space without common politics. These flaws, coupled with the choices of the last few years, have pushed the EU into three fundamental traps. The unintended consequences of the decisions European leaders have taken in the last two and half years are to drive Europe apart. The result of this approach to the crisis has been to exacerbate the flaws of an integration process that has narrowed the space for political decisions at the national level without increasing it at the European level. Europe now needs a different model of integration based on politics rather than technocracy and rewards for reform rather than only the threat of sanctions. Only a Europe that is generous, flexible and empowering – a Europe of incentives – will be able to inspire citizens across the continent, satisfy global economic markets and boost the confidence of Europe’s diplomatic partners.

European Central Bank President Mario Draghi.

Jean-Claude Juncker President of the Eurogroup.

First, in the place of the low-cost Europe that motivates the current agenda, we argue that the EU needs to decrease the cost of borrowing and lengthen the time debtor countries have to repay their debts in order to escape the debt deflation trap. In order to do this, the EU will need to develop the equivalent of a treasury backed by some kind of Eurobonds and the ability to raise resources. In the longer term, it should find ways of incentivising countries to introduce structural reforms rather than spreading the use of sanctions and threats to the area of structural reforms. Second, while Europe needs rules and institutions, it must get out of the trap in which countries are punished for undertaking painful reforms because the effect of rapid austerity measures is an even greater fall in domestic demand. In the place of a rigid law and order approach, the EU should adopt a flexible approach: it should be firm about its objectives but elastic enough about their implementation to ensure they are not counter-productive or overtaken by events. We suggest focusing on the actions of countries and rewarding those that do the right thing rather than the current approach that often rewards reforms with more cuts. Third, in the place of a two-class Europe in which decisions are taken behind closed doors by a self-imposed directoire and offered to others on a take-it-or leave it basis, we call for a political and participative Europe. At the level of member

Image kindly supplied by Axis Mason Architects European Commission President José Manuel Barroso and European Council President Herman Van Rompuy.

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In its fourth year, the AO Hall Fraud Conference attracted its largest ever audience including attendees from leading City law firms and Portsmouth University as Contact discovered.

developments in remedies for international fraud. He told delegates that the legal implications of international fraud was an area of the law which had increasing significance. ‘If my property is misappropriated then I will want to get it back. If misappropriated property is innocently transferred to me then I will not want to be liable to return it or its value. The conflicting positions of the victim and the recipient become even more complicated if the recipient becomes insolvent because then the nature of the claims and remedies of the claimant may affect the claims of the recipient’s creditors,’ he said. ‘This has serious implications for companies. For example if a director of a company or a trustee or an agent receives a bribe to induce him to act in breach of fiduciary duty, it has long been recognised that the company can recover the value of the bribe. But what if the bribe has been invested in land which has increased in value? Can the company claim the land? And what if the director has become bankrupt? Can the claims of the company trump those of the director’s creditors? There are so many complexities and we looked at a variety of different scenarios.’ Sarah Gabriel, a partner at leading City law firm Peters and Peters, who has particular expertise in international civil fraud cases and company investigations and has acted in many international involving asset tracing and recovery, gave an entertaining view of the defendant’s perspective.


The capacity audience heard from high calibre speakers who focused their presentations on institutions that find themselves the unwitting recipients of fraudulently obtained property and as a result get caught up in often complex and expensive litigation. Complex cross border issues and the impact of modern technology in this fast developing area of law were also discussed. ‘The AO Hall Fraud Conference has built up an enviable reputation for attracting very high calibre speakers and dealing with relevant and challenging topics and this year, which was our fourth biennial conference, was no exception. To have delegates attending from the UK, where they have access to a wide range of conferences, is not only great for AO Hall but also for Guernsey,’ said AO Hall partner Alison Ozanne, who chaired the conference. ‘All of our speakers have vast experience in their relevant fields and we were delighted that they all agreed to contribute.’ Dawn Goodman head of Contentious Trust and Succession Group from Withers LLP in London was one of the delegates attending from the UK. ‘Fraud often involves assets going through offshore centres and its useful for us as litigators

Stephen Moverley Smith QC from XXIV Old Buildings and Malcolm Davis White QC from 4 Stone Buildings, who is also chairman of the Chancery Bar Association, co-presented a lively session on the cross-border challenges of bankruptcy and liquidation. in England to gain a better understanding of what we can expect when we are working with lawyers from other jurisdictions in trying to track down fraudulently obtained assets,’ she said. ‘I have also worked with AO Hall in relation to litigation matters and I rate their abilities in that regard and so felt that a conference organised by them would be worth attending. I hope that this conference will enable me to gain a better understanding of how Guernsey deals with fraud in comparison to how the UK deals with it.’ Mark Button, director of the Centre for Counter Fraud Studies at the University of Portsmouth, said they were planning to build what they had learnt into their research and courses. The university offers courses relating to fraud and Mr Button and his team have recently completed a report on the sanctions against fraudsters for the Midlands Fraud Forum, legal firm Eversheds and accountants PKF. ‘What attracted us to the AO Hall Fraud Conference was that it was going to be looking at civil remedies in an offshore context. Fraudsters will often use offshore locations and so this looked interesting and a way of us enhancing our knowledge,’ he said. The conference, which is held in conjunction with the GTA University Centre, saw worldrecognised authority and Professor In Law at Cambridge University Graham Virgo give the keynote speech. Professor Virgo, who is the author of works on the Law of Restitution and Criminal Law and has also published a book entitled ‘The Principles of Equity and Trusts’, spoke about recent

AO Hall group partner Paul Buckle, who is known for his expertise in trust and fraud litigation and has been involved in most of the recent significant cases in Guernsey, spoke about competing claims and senior associate Sarah Brehaut, who has recently started specialising in fraud and asset tracing, looked at the overall Guernsey perspective. The breakout sessions, which ran in the morning and afternoon, featured accountants and UK licensed insolvency practitioners Jamie Toynton and Alan Roberts from Grant Thornton who examined dealing with fraud through civil remedies in insolvency proceedings and Carl Ceillam from The Chain Limited, who has more than 10 years’ experience in information security, who looked at the use of digital evidence. ‘The AO Hall Fraud Conference provided an opportunity for experts in the field to discuss important, but also difficult, questions relating to the legal responses to international fraud. All of the speakers gave insightful presentations which provoked a very interesting debate,’ said Advocate Ozanne.



Game change




The UK is to charge overseas investors of residential property Capital Gains Tax which completely changes the well-trodden path that a non UK resident is simply not in the UK CGT club. They also have an ongoing consultation on how to introduce a general anti avoidance rule. How will these changes impact on Guernsey? Gail Chadwick from Grant Thornton reports for Contact. The world of tax never remains static, as all those in the profession and any business have always known. I expect no tears of sympathy, but while the world has changed, so too has the face of acceptable tax savings. It is no longer enough to simply keep up to date with technical changes year on year, now we see a whole shift of attitude in these times of austerity that has altered people’s whole outlook of tax. Over the summer its clearly become morally unacceptable to save too much, especially for UK comedians and more recently large multinationals. Against this change advisors and taxpayers have to now question what is tolerated by the media, which must surely not be right. Much of the recent and current proposed tax changes have their foundations in the whole economic downturn and the aim of governments is to be seen as doing the right thing - taxing those that are seen as able to afford it and preventing those that abuse the system. Guernsey is no different. We have seen in Jersey’s recent budget proposals, changes that seek tax revenues in areas previously off limits, capping pensions relief and taxing termination payments and measures to prevent tax being avoided in the last year of their deemed distribution regime. Interestingly, no fuel duty increase.

The UK is to charge overseas investors of residential property CGT which completely changes the well trodden path that a non UK resident is simply not in the UK CGT club. They also have an ongoing consultation on how to introduce a general anti avoidance rule. What will Guernsey’s approach be? Inevitably, I expect we will see new measures in the budget aimed at increasing tax revenues in several areas but trying to restrict the impact on the man in the street. We should meanwhile, in my view, take care to maintain the attraction to Guernsey to new entrants who often either bring or create new businesses that boost our local economy. It’s therefore very disappointing to see comments about the FTP savings slipping away off into the future as surely all taxpayers want to see cost savings before yet more tax increases. It has always been the job of people like me to minimise a client’s tax and I see this continuing. Guernsey residents haven’t really ever done tax avoidance schemes, but that’s because a 20% tax rate on income only is considered an acceptable contribution, plus we have always had our own GAAR just in case! To maintain this fair tradition locally the politicians must ensure they do not just keep asking for more but concentrate on saving costs to balance the island’s budget. The early signs are good from the new States so hopefully we will not see a local story of tax avoidance in our Press?

‘Over the summer its clearly become morally unacceptable to save too much, especially for UK comedians and more recently large multinationals. Against this change advisors and taxpayers have to now question what is tolerated by the media, which must surely not be right.’



Acquiring Growth As part of its five year growth strategy, JT has recently made a major acquisition which will enable it to better support local customers when they open new offices, or develop new markets overseas. JT’s MD of Global Enterprise, Tim Ringsdore, explained to Contact how acquiring Worldstone will help JT to support its customers, wherever they may go...




‘This is an expansion of the services we can offer, it puts us into a new position in the CI, and on a global scale.’

Based in Tower 42 in the City of London, Worldstone sits at the heart of the financial services industry but through its sixteen year history as a privately owned company, its main client base has been drawn from the retail or travel sectors. Knowledge, contacts, expertise and experience of working with finance companies are just some of the benefits which will accrue following Worldstone’s acquisition by JT. For JT’s customers, the benefits lie in Worldstone’s ability to deliver and monitor high quality managed services across the globe, so that wherever they look to expand, they can still utilise their relationship with JT to deliver an effective communications infrastructure. As the MD of Global Enterprise, Tim Ringsdore will combine his support for CI customers, with searching out new business opportunities for JT outside of the Channel Islands – very soon more than half of JT’s business will come from global, rather than CI-based, customers. The rationale underpinning this strategy is twofold; as well as growing JT’s revenues and thereby increasing value for its shareholder the States of Jersey (represented by the Treasury Minister) and the level of dividend which can be paid, it also enables JT to provide new services to its CI and Worldstone customers. Tim Ringsdore led the team which has worked on the acquisition: ‘It has been very exciting. We’ve been planning this for a number of years, trying to find a business that would be the perfect fit with our strategy. We met Worldstone’s management team in early January this year, and we were very impressed straight away with them, with their approach, with their culture, with their plans for the future of the business, and with their reputation for delivering the highest standards of customer service. From their side they did a lot of due diligence on us, they wanted to make sure the company would flourish with the new owners, and be secure. Acquisitions are always exciting, and a lot of hard work; it’s a big team effort to make it succeed, and so there is a lot of satisfaction to watch this come to such a good conclusion’.

Managed services are a major growth area for JT, which is a key reason that an acquisition of one of the sector’s main players was such an important part of the Group’s future strategy. Tim Ringsdore describes managed services as follows: ‘Effectively you might summarise them as a “service wrap”; basically the buck stops with us – whether we are providing an IT or telecoms service direct, or working with technology or service partners, we deal with the whole of a customer’s requirements, including reporting and monitoring. The point is to take the “pain” away from the customer. One of the core reasons for this acquisition is to expand the services we can offer to our local customers. For example, they might be based in the CI, but with other offices outside of the Islands. They may be looking for telephone systems, internet access or hosting or any other IT service. JT can now support them in setting up an office, and delivering all those services, practically anywhere in the world. We can put the cabling in and provide the connectivity, all the way through to actually putting the telephones on the desk - and then manage and monitor those services on an ongoing basis. Customers can further outsource their telecoms and general IT requirements to us, and have the confidence that we can manage it “endto-end”, as we become a world leader in this area’. Acquiring Worldstone is a major step forward for JT; it is a multimillion pound company with fifty one staff based in the UK and US, but one of the main attractions is an international global service/technology partner programme, which allows customers to be supported wherever they may be, which is managed out of its headquarters in the City. Its one of a number of major acquisitions falling under JT’s current growth strategy, the first coming in 2010 when JT acquired Newtel Guernsey, and then in 2011 a company called ekit, enabling it to greatly expand its range of roaming products, and provide innovative new ways of reducing costs for customers travelling across the world. Once again, this acquisition has enabled the Group to grow:

‘This is an expansion of the services we can offer, it puts us into a new position in the CI, and on a global scale; it won’t be the last acquisition, we will look for others to help us build on this, but we’re only going to do that by listening to our customers as to what further services they require from us, and then we will look for other companies to target, to enhance our services and grow our revenues’. When looked at from a strategic point of view, the acquisitions need to be seen in context with the investment in the Gigabit Isles programme, which will give the Channel Islands one of the most extensive fibre-optic broadband networks in the world, and so enable local residents to stay ahead of the digital revolution. Tim Ringsdore is also responsible for JT Lab, a local facility which enables companies to research and develop tomorrow’s IT products/services ahead of their full market launch. That facility has been made possible through JT’s network investment: ‘I’m meeting a lot of Worldstone customers, who are all very positive about what’s happening in the Channel Islands. They think we are really forward thinking, and there will be a lot more opportunities for the Islands as we develop Gigabit Isles and get our name out into the global environment. We’re on a growth strategy here; we want to grow this company quite aggressively over the next couple of years, while continuing to provide new and exciting value-added services to our local customers, irrespective of their size. We’ve made a lot of investment with Gigabit Isles, and in combination with the acquisitions, it will help us to grow revenues and provide an even better return to our shareholder as we become a more valuable asset to the island’. But for now, the first step is to make sure the two companies are successfully integrated. Ultimately it is all about growth; the acquisition of Worldstone gives JT the platform it needs to grow, by facilitating the growth of its clients.




Building relationships, getting results



From modest beginnings, and in what the founder members say ‘feels like no time at all’, Coast Media has doubled in size and has notched up five successful years in business as an independent full service creative agency. You’ll be forgiven for not instantly recognising the name but, undoubtedly, you will be familiar with some of the companies on its client list.

‘The foundations of the company are based on an ethical approach to doing business, which incorporates two watchwords - trust and respect’. Katie Blampied

Formed in 2007, the now eight strong team is headed up by Directors Barry Wells and Katie Blampied, who have ‘been together’ in business for eleven years and are joined on the Account Management Team that is responsible for the smooth running of every project Coast undertakes by Chantal Thompson and founder member Michelle Griffiths. Creative Director Michelle Griffiths also leads the creative team and is responsible for designers Dave Higgs and newest recruit, Nic Le Poidevin. The multi-skilled agency can also boast its own in house photographer in the form of acclaimed local press and PR photographer and general supremo, Chris George (also a founder member). Finally, the team is completed by capable office manager, Anna Woodall, who ‘looks after us’. All eight bring their own strengths to the party and, stepping into the office by Admiral Park, it is apparent how well they work together – ‘our Coast Media family’ is how they think of themselves. Barry and Katie’s vision to build a multifaceted agency that is a ‘responsible citizen’ has transcended the knock-on effects felt by the Channel Islands during the recent economic downturn. The foundations of the company are based on an ethical approach to doing business, which incorporates two watchwords – trust and respect. Explains Katie, ‘Clients, staff, suppliers and third parties are all treated with respect, and relationships with all four groups are built on mutual trust; we don’t tread on people.’



The agency says it has in place a ‘holistic and well rounded team’ that covers all the bases in the field of creative marketing and communications, and has the resources to service the varying needs of a steadily growing number of clients in both the financial and commercial sectors. With design, advertising, digital, marketing, PR and event management, plus professional photographic services all on the Coast Media list, the great diversity of the firm’s client work means staff can be involved in designing an annual report one day and managing a media release or agreeing a sponsorship deal the next. ‘Undoubtedly the challenging economic environment we have all experienced over the past few years has had an impact on the creative industry as a whole. Clients are reviewing and requiring more from their marketing budgets in an effort to drive more value and return on their spend. As a consequence, those agencies that have always applied themselves to delivering cost effective campaigns which are focused around making a profit for their clients are thriving,’ says Barry. ‘Over the last five years we have adapted to the fast paced change in communications but our ethos remains firm. We work hard for our clients, take great pride in what we do and, importantly, we remain grounded,’ he adds. The company is serious about what it does and it is testament to mutual client/agency loyalty that many of the mostly small and medium sized companies on the client list have been with the team [in a previous business] for years, growing with them along the way. ‘We have worked with a large majority of our clients since the start and some have grown with us. Some had a limited budget but a lot of ambition when they first came to us and we have worked with them over a number of years to establish them as leaders in their respective industries,’ says Katie. Investing time building mutually beneficial relationships with like-minded clients may sound like a cliché, but this, coupled with working closely with each client, responding in a timely manner, producing accurate work, meeting deadlines, and taking into consideration external factors such as the economic climate and competition, is the secret of Coast’s success to date. News always travels fast in Guernsey, and reputations can stand or fall simply on word of mouth; Coast is very proud of the fact that most of its business comes via this source of recommendation - reinforcing the company’s belief that it is an ‘outsourced department’ of each client’s business.

L-R: Barry Wells, Dave Higgs, Chantal Thompson, Nic Le Poidevin, Michelle Griffiths, Katie Blampied, Chris George and Anna Woodall.


Client work is complemented by the niche publishing business which is fast paced, the nature of which keeps Coast on its toes. The company is the guardian of the highly respected and iconic Perry’s brand and Underoneroof, the property newspaper published in association with local estate agents, which has recently gone twice monthly, due to demand. Realising that even in our outwardly affluent island there are sectors of society in great need, part of the agency’s corporate responsibility remit from the word ‘go’ has incorporated utilising its strengths to assist a number of community projects, and providing work experience for those with an interest in the creative industry. An enthusiastic advocate of Interwork Services, Coast is also committed in the long term to The Caritas Community Charitable Trust, Guernsey Disability Alliance, and Project Rhino, and lends its skills and assists with other charitable initiatives as and when resources permit. Staff are also encouraged to participate in community activities and are supported in a manner of pursuits that have seen participation in an extreme cycling challenge in the UK, marathon runs here and abroad, and entering local events to raise money for good causes. Katie sums up: ‘We are an agency ‘with a conscience’, and we want our clients to succeed in business. We also are constantly learning, adapting and moving forward in a changing world, in an effort to help our clients to do the same’. Creative businesses that are honed from the ethics of demanding deadlines, quick thinking and endeavour stand the test of time; this, coupled with the firm’s ethical approach, means Coast Media is set to proudly join the roll call. If you would like to find out how Coast Media can make your marketing budget work harder contact Katie Blampied on (01481 735450).

‘Let’s face it; we all think we know what we’re doing when it comes to all things creative. We enjoy working with the professionals at Coast Media who, while always keen to ensure that we present ourselves in the best light, are practical in their advice and careful in our expenditure. And they chase you up ever so politely.’ David Chan Director, Lancaster Trustees




Home Improvements Phase 2

New gym New fitness studio New golf shop New greenkeepers store

Phase 1

Restaurant, Brasserie & Members Club room Bedroom upgrade

Total ÂŁ1m+



La Grande Mare Hotel, Golf and Country Club is undergoing a transformation programme that will pitch it as the finest hospitality venue in Guernsey. A place members and visiting tourists call their second home and a working example that the tourism industry is alive and well in Guernsey - even if we don’t all appreciate this fact. Proprietors Chris and Simon Vermeulen invited Contact to see the improvements taking shape.

‘Our members and guests are like family we see so much of them. The ongoing investment in the hotel and its facilities means we can provide an unsurpassed level of leisure and social activities so La Grande Mare has become a part of their lifestyle.’ Chris Vermeulen, Joint proprietor

There is a delightful home currently available on the market that is a snip. Its got fantastic sea views, a stunning 40ft indoor swimming pool, sauna, steam room and spa bath, it’s set in 120 acres of beautifully landscaped grounds that includes a lake, woodland and a challenging Hawtree-designed parkland golf course, it has 35 stylish bedrooms, it comes with an award winning chef and the current owners have recently lavished well over a £1million on refurbishments. A truly magnificent home that if available on the market would set you back £millions. Fortunately, for the average local resident it can be theirs for as little as £38 a month. I promise you there’s no catch. You see La Grande Mare Hotel, Golf and Country Club is fast becoming the most popular second home on the island such is the range of activities and comfort available at this high quality venue. ‘Our members and guests are like family because we see so much of them. The ongoing investment in the hotel and its facilities means we can provide an unsurpassed level of leisure and social activities so La Grande Mare has become part of their lifestyle. We’re now a lifestyle resort where members may enjoy a round of golf, or a fitness class and workout in our state of the art gym facility, they may take a dip in one of our two pools, play a game of tennis or simply relax with friends and family over lunch,’ said Joint proprietor Chris Vermeulen.



Chris was keen to showcase La Grande Mare’s latest developments so invited me to witness yet another transformation programme currently being undertaken at the hotel. Work is almost completed on a scheme, which has seen the golf shop relocated to a new, larger unit sympathetically built alongside the driving range, creating 1300sq ft of retail space and making it the largest of its kind in the Channel Islands. While the former golf shop will become a purpose-built gym, with new flooring and the latest in gym equipment that wouldn’t look out of place at an Olympic park. The existing gym will be turned into an exercise studio for classes which will include Boxcercise, circuit training, yoga and pilates, Zumba and Tai Chi. As Chris shows me around the refurbished buildings he enthusiastically points out where no expense has been spared. For example, smart new electric doors will open to reveal a stylish purpose built reception lobby for the gym facility. There’s also the equipment which is supplied by Reebok and can also be found in leading UK clubs such as David Lloyd and Fitness First. ‘The Gym is now a completely different proposition. We’ve invested significantly in the latest range of equipment and have a weight room complete with an 80 KG ‘V-Pully’ system for strengthening chest, arm flexion and extension muscles. We’re also introducing a sprint track for shuttle runs and a host of other exciting new elements,’ explained Chris. While Chris waxes lyrical about the state of the art development, La Grande Mare’s personal trainer Ashley Carter, is keen to clarify that the gym will remain the home for all members. ‘The 20 to 40 something’s are our most prolific user but we attract all ages and in keeping with the term ‘personal’ the range of training is always tailored to suit the individual.’ Bristolian Ashley was one of the original six pioneering personal trainers who became inhouse professionals at Fitness First. He has been with La Grande Mare for 8 years and during this time has helped train cross channel swimmers, elite sportsmen and women and can devise schemes for weight loss, strength and conditioning and recovery sessions from injury or illness. You may even find him dragging the hardcore fitness fanatics in and out of the sea at Vazon as they rise to the challenge of one of his extreme classes. ‘What’s great about La Grande Mare is that our team of professional personal trainers get to work on a wide range of training. We have everyone from mothers looking to regain their shape after pregnancy, retirees who use the gym and pool daily and groups of retired friends who simply want to participate in an exercise class of a morning and then enjoy a leisurely lunch. We have elite sportsmen and women who demand the latest in cardiovascular equipment and training programmes and others who just want to relax in the pool and spa’ said Ashley. Personal group activity is also something Ashley is keen to attract - targeting small groups of friends, work colleagues or sports clubs. The chance to workout in company followed by a meal in the New Club or Brasserie will, it is hoped, be an attractive lifestyle option. ‘I can take up to four colleagues and train them together at one time. Its proving increasingly popular and a great team bonding exercise,’ said Ashley. The enthusiasm for this project from both management team and members is palpable. Chris and Ashley are passionate about the redevelopment and believe the investment will pay off.



49 ‘We have to remain competitive but above all our members expect us to deliver high standards. We have all the ingredients for a successful business, a great location, state of the art infrastructure and facilities, dedicated people and a welcoming environment,’ said Chris. The local community is clearly making La Grande Mare’s its second home but the visitor is also returning for repeat visits as fellow Joint proprietor Simon Vermeulen explained. ‘The trend for shorter breaks is increasing but what we’re witnessing is visitors returning more than once to enjoy the facilities and for different reasons. For example, a visitor may be here for business but is then returning for leisure time with friends or family. We no longer have a tourist season we’ve become a getaway all year round. The UK wide links to the island help and the visiting business market is an important ingredient. The fact that the hotel has rolling investment programme is testament to the success of the hotel. As the Oxford Economics report highlighted recently, the island is over reliant on its finance industry and diversification of economy is important. The efforts made by the Vermeulen’s demonstrate tourism is a critical sector and one that should not be forgotten. Our politicians have a habit of taking it for granted and imposing unnecessary bureaucracy but with establishments such as La Grande Mare Hotel, Golf and Country Club investing with such significance and other hotels including Bella Luce and the Red Carnation properties of similar quality, Guernsey has a range of hotels to justify an increase in States financial support to promote the island as a tourist destination. With further investment planned in 2013 including bedrooms, suites and self-catering cottages within the hotel transformed to provide the standard of accommodation demanded by discerning visitors to Guernsey. The golf course itself is presently undergoing a development program and the next two years will see the replacement of two greens and the construction of several new bunkers - over the past year several new tee boxes have been created. With membership of the Golf Course and Health Club at record levels the Vermeulen’s continue to plough back profit into their ‘place’. A place member’s call home and one that is arguably the best hospitality venue in the island.




MOVE CLOSER Moving offices is often considered an unnecessary headache for many companies; even more so when it involves integrating and amalgamating different parts of a business.

However, as Barclays Director Julia Church explains, there can be significant benefits to efficiency, knowledge sharing and client service for a company that physically moves closer together.



Moving offices is often considered an unnecessary headache for many companies; even more so when it involves integrating and amalgamating different parts of a business. However, as Barclays director Julia Church explains, there can be significant benefits to efficiency, knowledge sharing and client service for a company that physically moves closer together. In July of this year Barclays completed the process of moving its Wealth Advisory team from Glategny Esplanade to the company’s headquarters in the Truchot. Over 50 employees made the move to Le Marchant House as part of a focus on closer integration across Barclays – a strategy which seeks to ensure that clients experience a seamless delivery across the different propositions that make up the Barclays group. In Guernsey this meant moving the Wealth Advisory team closer to our colleagues within our International Banking and Intermediaries offering. Barclays is not alone in streamlining its business operations. Many financial institutions are reviewing their practises in the light of a changing financial climate and in response to challenging global conditions. . There are clearly very persuasive commercial reasons to consolidate the company’s property portfolio into a single building. However, there are other, more noticeable benefits to our clients that can be realised by making working with our colleagues easier. Access to expertise is the first noticeable improvement. Being split between two buildings meant that referring client queries to colleagues, or getting together with co-workers to discuss interesting solutions and strategies was more time consuming. With everyone now on the same site, getting answers and input is much quicker. It is something that we can forget in the digital age where we can all work remotely, but a face to face conversation is often the quickest and easiest way to generate solutions. Our clients see the benefits in this as we are able to deal with any requests or enquiries they may have more quickly. From our clients’ perspective, unifying our operations in one building feels right. Clients have one point of contact, one address where they can come and meet us, no matter which elements of Barclays service they are using. In the current climate we are finding that clients are seeking to use fewer service providers; so a company that provides their banking needs will also be looked at for borrowing, or structuring more considerable assets. This appeal of dealing with one consistent supplier means it is more important than ever that we act as one organisation and that teams can communicate effectively about areas of the business other than their own. At Barclays we tackle this through training and becoming more familiar with what our colleagues are doing. It sounds simplistic, but even a conversation by the coffee machine can facilitate better knowledge sharing and enable our employees to expand their knowledge of the business. For the Wealth Advisory team, moving into Le Marchant House has also meant greater inclusivity thanks to the bank’s IT systems. We now have access to the central TV screens, internal ‘town hall’ meetings and presentations from executives in London and better meeting facilities including video conferencing. This enables us to get closer to our banking colleagues across the globe than ever before.

A specific example of how this has all come together is in Security Trust Agreements. These structures are used in the captive insurance sector. Briefly, an STA is a tripartite agreement between a captive insurance company (the grantor), a fronting insurance company (the beneficiary) and a security trustee (normally a banking provider). In simple terms, the assets are transferred by the captive insurance company to the security trustee which will hold these in a bank account (cash) or a custodian account (investments) in its own name and under its control to secure the captive insurer’s obligations to the fronting insurer. Against the backdrop of the current economic climate, helping companies understand and mitigate risk whilst ensuring that the assets of their captive are being used as effectively as possible is more crucial than ever. Barclays has been able to develop a strong proposition in this area because it requires close working between bank, insurance and trust professionals. Moving different parts of the Barclays group closer together, including simply in a physical sense through a single location for all Guernsey employees, has enabled this cross team working to flourish, delivering an improved service for clients. Easy access to the right people at the right time has been critical to the development of this and other new products and enables us to fine tune our delivery of existing services for our clients and foster innovation within the company. Identification with Barclays as a company and employer is also important, and Le Marchant House is hugely important to that as the easily recognisable home of Barclays in Guernsey. There are other considerations to take into account when moves of this nature take place. As a large company Barclays has to ensure it has the right controls and processes in place to manage the needs of its own operations and those of our clients. While moving into the same building allows colleagues to share resources and knowledge we have the systems in place to ensure that sensitive information is secure and respected and that our employees follow strict risk and compliance practices in keeping separation between clients where it is required. Physically moving office itself can also be stressful, however it has to be said that the team has moved with the minimum of fuss and already feels at home in Le Marchant House and the move has been welcomed positively by both clients and employees. Like the wider financial sector, Barclays will be continuing the process of looking at integration, closer co-operation and more seamless working. We believe that clients will continue to become more proactive and knowledgeable about their banking, so it is even more important for our employees to share their knowledge about different areas of the business. This will help employees to identify with clients where there might be opportunities for them to benefit from the different services available from across the operation. It is perhaps a ‘lowtech’ solution to the challenges faced by the global financial industry, but sometimes a simpler approach, prioritising personal relationships, can yield the best results.

From our clients’ perspective, unifying our operations in one building feels right. Clients have one point of contact, one address where they can come and meet us, no matter which elements of Barclays service they are using.







Malcolm Hart, the Managing Director of Aurigny, discusses the challenges of running the Bailiwick’s States-owned airline.

2010 and 2011 were not great years for airlines generally, the ash cloud alone cost Aurigny £750,000. How is 2012 looking? 2011 could have ended up as a very bad year for Aurigny because we could have been looking at a serious financial loss. After we had struck our budget we then had huge fuel price rises which cost around £1m. and also nearly half a million was needed for extra Gatwick charges. We ended up with a loss of about £590,000 and that includes us operating all the community services we provide such as flying to Alderney and Dinard, neither of which make any money for the airline. So that shows that, despite all these other pressures, our services were popular and in demand. With 2012 one of our biggest challenges is that we have eight days with no money coming in when Guernsey Airport is closed. We nevertheless hope to come in ahead of budget as we have made real progress on our market shares especially on the Gatwick and Jersey routes but, on the other hand we also have had the Anglo Normandy restructuring costs to deal with from earlier in the year.

Gatwick charges climbed by 25% in 2011. At the time you said the airline believed Gatwick Airport Ltd had been acting in a discriminatory fashion against small operators in breach of Section 41 of the Aviation Act. Are you still pursuing this enquiry? It was Flybe who took the Section 41 action against Gatwick and we supported them in this move. We have just had the CAA’s decision and they have found that Gatwick Airport did not act in a discriminatory manner. Effectively the CAA has said that maximising the use of Gatwick’s airport trumps the importance of preserving services from the regions. They seem to be relaxed about price and pressure being put on small airlines serving a London hub with the bigger goal of increasing runway capacity and utilisation. That is a function of the huge lack of runway capacity in the southeast of England. Flybe may appeal and they would have our full support as it is an issue that we have worked closely on with them.

The 2012 Island Analysis benchmarking survey showed that 90% of islanders believed that Aurigny should be owned by the States compared to 58% in 2003. That is a tremendous vote of confidence, so we must be doing something right.

Anglo Normandy suffered 16 job losses in April this year. Explain why the current engineering arrangements are acceptable?

Our new Commerce & Employment Minister is keen to diversify the Guernsey economy with tourism becoming a key driver. In your experience what does Guernsey need to do to achieve growth in this sector?

We suffered 16 job losses simply because the maintenance work that we were doing for third parties in Europe was no longer competitive. Service providers in Eastern Europe were able to quote a fraction of the price that we could. We are about to make a major decision about where our ATR aircraft will go for their annual maintenance checks in 2013. We need engineers for checks on a daily basis but we could not continue to do the annual large checks ourselves as we were unable to sustain that overhead year round.

I am on record as saying that I believe tourism is under-valued in the island for the yearround benefits it brings. Peak periods are fine but we need more bespoke, niche offerings in the shoulder months and perhaps some innovative thinking is required here to fill the hotel beds at these non-peak times of the year. It is a perennial problem that has thus far not been solved.

How has Jon Moulton’s chairmanship helped the airline? In a very positive way. I enjoy working for him as he has a very inquisitive and energetic mind and has given us objectives that perhaps were not so clearly defined for all parties before. He has introduced ideas where we can measure how the company is doing and how management is performing and he has many contacts in different industries that have been very helpful to us.

If the States decide to cut Aurigny’s funding is a merger/ takeover inevitable? The States have to own Aurigny if it wants to control the Gatwick slots so the question maybe should be ‘What would happen if the States decide that holding the Gatwick slots is no longer strategically important?’ and I can’t see that happening for a long time to come.

54 What routes would you like to see Aurigny involved with that they aren’t already? I think that at some stage it would be appropriate for us to fly between Guernsey and Southampton apart from our Alderney service there. It would be nice also to develop services to the Continent. I am on record as saying that I would like us to be serving Paris at some point in the future and I have not changed my view.

How is market share between the Islands? I presume you mean to Jersey, as we are the only carrier to Alderney. In 2011 we had 35% market share and, this year to date, we’ve grown to 44%. Passengers between the islands want reliability and punctuality and that is an area in which deliver strongly.


than ours to improve the efficiency of its engines and airframes, either in terms of fuel consumption or noise and this will continue to evolve. The use of biodegradable fuels is also an interesting area for the future. I believe that the industry will rise to the technological challenges thrown at it but it is important that our part in this issue is kept in perspective.

Will the Grenoble route return and do you have any other temporary services planned in 2013? Yes, our Grenoble service is available again and selling well. People love the fact that they can fly direct to the slopes without having to go via Jersey or change planes at Gatwick. It is hasslefree and that is important for local people.

How do you see the global aviation industry evolving under increasing pressure to reduce the planet’s carbon emissions?

Sports clubs rely on local airlines to provide good rates for off island travel but could we be doing more to help airlines. It’s supposed to be ‘our’ airline so what could the local community do to help ‘its’ airline?

The first point to make is the scale of this issue as there is a popular misconception about our industry’s emissions. The truth is that the aviation industry contributes just 1.5% of all global CO2 emissions and unfortunately the average man or woman on the street does not know that. Over the past 20 to 30 years no industry has worked harder

The simplest thing they can do is to keep supporting us. We have been greatly encouraged by the take-up of our frequent flyer programme. For a small airline to have over 20,000 members is some achievement and that is because of the support and encouragement we receive from people here in the Channel Islands.

/ / / / / /

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Susie Brown of Gower Group discusses why benefits can boost business. Historically, companies offering products such as pensions and healthcare provisions were simply looking to provide a benefit for their employees. Nowadays, many employers are looking for their benefit packages to work harder for them, making their businesses better as Susie Brown reports. Current economic constraints facing most businesses mean that many companies are unable to offer their employees very much in the way of salary increases or bonuses. However, offering the right employee benefits can support everyday living costs for your employees at minimal additional cost to your organisation.

What are Employee Benefits? Employee Benefits are various non-wage benefits provided to employees in addition to their normal salaries. They are an affordable alternative for small employers and a valuable addition for larger businesses. It is generally accepted that the better the benefits package the better the performance and productivity from a workforce who feel valued. Let’s face it: Pensions and Health care benefits aren’t the most obviously inspiring subject to drop into the interview or appraisal process when looking to recruit or retain top talent, and often as employees we get too bogged down by the day-to-day tactical demands of our jobs to really appreciate the greater gain of these types of employee benefits until we need them! However, whilst salaries are important, many employees often accept or leave a job based on the quality of their overall benefits package. For example, health insurance costs have become very expensive for individuals so employees that are part of a corporate scheme who may have previously left a job are now more likely to stay for these types of benefit.

Why outsource your benefits package? The increased complexity and high degree of regulation is a major reason for companies outsourcing their benefits package administration.

At Gower we have an experienced team of employee benefit specialists dealing with these issues every day.

Susie Brown Head of the Employee Benefits division at The Gower Group explains how local businesses can make efficiencies through outsourcing services. From my experience when talking to local businesses, in many cases, the administration of employee benefit packages tends to fall to a few senior people within a business who have little or no experience of dealing with these types of schemes. Updating policy information with new joiners and leavers and paying premiums on time is manageable, but would these personnel know how to deal with a Death in Service claim or the entitlements due to a member of staff who has been signed off work for a long period of time through illness or injury? Exposing your business and personnel to this type of situation is highly stressful for all concerned and could have serious consequences if the wrong advice is given.

Making life easier At Gower we have an experienced team of employee benefit specialists dealing with these issues every day. We are able to provide the correct level of knowledge and support to businesses who find themselves needing assistance. By outsourcing this need to industry professionals the work for the employer is kept to an absolute minimum allowing them to focus on running their business with peace of mind.

Costs I was not surprised to learn that the majority of companies who aren‘t currently offering employee benefits were not doing so because they were concerned these benefits would cause them a lot of administrative work and costs would be prohibitive – sound familiar? This need not be the case. We understand that in the current climate businesses have made a conscious decision not to increase their headcount and in certain circumstances have reduced the headcount, which has resulted in them needing to obtain outside support to manage their benefit packages from specialist providers. At Gower we are able to offer regulatory advice alongside administrative support to businesses of all sizes at a fraction of

the cost of employing a full time member of staff to manage these schemes. Our administrative support is designed to take the hassle out of the day to day leaving businesses to concentrate on what they do best.

The value of staff benefits A study by Gallup shows a connection that world-class organisations have more than five times the amount of ‘engaged’ workers for every one ‘actively disengaged’ member of staff at lowranking businesses. The top driver in employee engagement – according to the study – is senior management demonstrating a serious interest in employee wellbeing. Whilst incentives such as a day out of the office on a team building exercise, or participating in a CSR project do not reward staff financially, there is evidence these types of benefit together with the more traditional health and pension benefits demonstrate employers are trying to lighten the load of a workforce routinely burning the candle at both ends. In the current economic climate we have seen a noticeable shift towards businesses adding employee benefits such as Permanent Health Insurance, Critical Illness Cover and pension provisions to existing remuneration packages as a way of remaining competitive and ensuring the retention of their key people. As a result employees are recognising the need to include these important benefits when reviewing their overall remuneration packages as opposed to focusing purely on salary and bonus provision. Have you put off introducing employee benefits because you’re concerned about the work involved and the knowledge required? By outsourcing this need to industry professionals the work for the employer is kept to an absolute minimum allowing you to focus on running your business with peace of mind, now there’s a benefit worth having! Regardless of your requirements, if you would like more information on benefit packages or simply want to off-load the administration of your current benefits package, please contact Susie Brown on 700155 or email susie.brown@




Private members Mr Bob Bartlett

Tel 264757

Mr Callum Beaton

Tel 238537

Mr Jon Bridel

Tel 714609

Mr Peter Budwin

Tel 716134

Tel 715150

Mr Jan Kuttelwascher

Tel 726312

Mr Richard Lord

Tel 700688

Ms Fionnuala Carvill

Mr Paul Luxon

Tel 07911 103460

Mr Geoff Colcough

Tel 239372

Mr Garry Collins

Tel 243992

Mr Mike Collins

Tel 243434

Mr Robert Cooney

Tel 256720

Deputy Rhoderick Matthews

Tel 729642

Mr Nick McCathie

Tel 266808

Ms Carla McNulty Bauer

Tel 723276

Mr Andy Morgan

Tel 258451

Mr Steve Park

Tel 247592

Mr Tim Robins

Tel 256625

Mr Roy Sarre

Tel 263930

Mr Norman Silvain

Tel 242173

Mr Jeremy C S F Smithies

Tel 246675

Mr John Stares

Tel 232790

Deputy Martin John Storey

Tel 736917

Mr Carl Symes

Tel 724290

Deputy Jenny Tasker

Tel 701528

Mrs Gillian Tidd

Tel 258402

Mr Jeff Vidamour

Tel 267048 Tel 07781 125047

Mr Roger Dadd

Tel 245401

Mr Rupert Dorey

Tel 230711

Miss Deirdre Dudley - Owen

Tel 267472

Dep Gloria Dudley - Owen

Tel 267472 Tel 07781 117980

Mr Tim Earl

Tel 266562

Mr Bernard Flouquet

Tel 254326

Mr Julyan Gardener-Wheeler

Tel 266188

Mr Mike Garrett

Tel 258227

Mr John Hodder

Tel 238128

Anne Hough

Tel 712744

Deputy John Gollop

Tel 715099

Mr Stephen M Jones

Tel 235851

Mr Ronald Knight

Mr Fergus Dunlop

Tel 07781 120912 /

John Curran

Ms Liz Kerr

Mr Tony Webber

Tel 07781 166349

Mrs Ann – Margaret Whitaker

Tel 700386



A 2E2

Mr Rene Brun

Alpha Estates Ltd

Mr David Ingrouille

Alternative Solutions Ltd Computing

Tel 737000

2Mi Financial Services Ltd

Financial Services

A1 Distributors Ltd

Cleaning Supplies

Mr Sean Martin

Mrs S Lesbirel

AO Hall Advocates Mrs Louise Hall

A+ Accounting Ltd

Ms Viola Nyari


Mr Jamie Falla

ABN Amro (Guernsey) Ltd

Mr Graham Thoume

ABN Amro Asset Management (Gsy) Ltd Mr Frank Moon

Active Group Ltd

Mr Wayne Bulpitt

Adam & Company International Ltd Mr John Judge

Admiral Training & Development Corp Mr Derek Knowles

Advantage HR Limited

Tel 726277 Tel 748433


Tel 723723 Accountants

Tel 246404 Architects

Tel 728886 Banking

Tel 751000 Banking

Tel 751000 Finance

Tel 711822 Banking

Tel 715055


Tel 251095


Ms Georgette Scott

Tel 730737

AFR Advocates


Adv Mark Ferbrache

Aircraft Servicing Gsy Ltd Mrs K Newman

Airtel-Vodafone Ltd

Mr Ian Campbell

Albany Chambers

Ms Kari Longan

Albany Trustee Company Ltd Mr Anthony Holt

Albecq Trust Co Ltd Mik Underdown

Alderney Shipping Co Ltd Mr Bruno Kay-Mouat

Alliance Cash & Carry Ltd Mr Christopher Fish

Tel 743999 Engineering

Tel 265750 Telecoms

Tel 230030 Advocates

Tel 715105 Administration

Tel 724136 Financial Services

Tel 740300 Shipping

Tel 724810

Mr Jason Hunt

Amalgamated Facilities

Mr Chris Leach

Amysons (1978) Ltd Mr Dennis Steer

Annandale Ltd

Mr Richard Ogier

Anne Drury

Ms Anne Drury

Anson Group Ltd

Mr John Le Prevost

Apax Partners Guernsey Ltd Ms Denise Fallaize

AP Group Ltd

Ms Gina Le Prevost


Mr Gavin Ferguson

Aquarius Acccounting Services Limited

Ms Tracey Van Zanten

Aqua-Star Ltd

Mr G P J Wilson

Arborcraft Ltd

Mr Jonathan Skillet


Mr David Archer


Mr Bryan Smitheram

Ardel Holdings Ltd

Ms Sarah Nicholls


Estate Agents

Tel 729891 Computing

Tel 701234 Property

Tel 252111 Retail

Tel 245713 Building

Tel 253088


Tel 722113

Fund Management

Tel 722260 Fund Management

Tel 810000 Employment

Tel 715757 Advocates

Tel 755600 Accountants

Tel 715611


Tel 244550 Garden/Land

Tel 265296

Management Consultancy

Tel 265650

Archive Services

Tel 251484

Trust & Company Administration

Tel 723573

DIRECTORY UPDATE To keep things current please check your company listing and inform us of any changes. Email: Argyll Investment Services Ltd Mr Stuart Place

Arrowsmith Marlowe Ltd Tel 246827


Mr Hugh S E Roe

Fund Management

Tel 740044 Cleaning Contractors

Tel 728801

60 Artemis Trustees Ltd Mr Robert Sinclair

ASA Recruitment

Mr Tim Booth

Aslett Naftel

Mr Gary Naftel

Atlantis Marine Ltd Mr Patrick Wheeler

Atlas Consulting Group Mr David Thompson

Au Caprice

Mrs Gee Marsh

Aurigny Air Services Mr Clive Acton

Avant Garden Guernsey Ltd Mr Nick Martel

Avenue Flowers & Design Ms Alison Lythgoe

AWS Design & Sign Group Mr Arthur Pugh



Tel 729466 Employment

Tel 711133 Architects and Surveyors

Tel 736441 Marine

Tel 258514 Consultancy

Tel 730500 Retail

Tel 729721

Mr Michael Penney

B & S Builders

Mr Barry B Singleton


Adv Simon Howitt

Bank Julius Baer & Co Ltd Mr Tony Crawley

Bank of Cyprus (CI) Ltd

Mr Andrew Dempster

Bank Sarasin & Co Ltd, Guernsey Branch Mrs Nicolla Tanguy

Barclays Wealth

Mr Garry Dayes

Barras Car Centre Ltd

Mr Martyn Torode

Bas Mooarc

Mr Jamie Falla

Baudains Trade Supplies Mr Peter Baudains

Mr Paul Burnard

Beckfords Funeral Services Ltd Ms Jane Duquemin

Bedell Cristin Advocates Mrs Annie Zunino

Beghins Shoes Ltd Mr G Macrae

Bella Luce Hotel & Spa Mr Luke Wheadon

Best Books Ltd

Mr Colin E Langlois

Betley Whitehorne Airlines

Tel 266444 Retail

Tel 230566 Retail

Tel 724442 Signs

Tel 728283

Mr Chris Betley

B K S Ltd Trading as Beekers Mr B J Le Prevost

Black Horse Offshore Ltd

Mr Phil Le Cheminant

Black Vanilla

Jade Hall

Blanchard Build Supplies Mr James Roberts

B B & Q (Retail) Ltd

BDO Limited

Blenheim Group

Mr Peter Howe Retail

Tel 713005


Blue Diamond Ltd Mr Alan Roper

Boatworks +

Tel 240138

Mr Mark Nightingale


Bonsai (Mal Trading Ltd)

Tel 713371 Banking

Tel 726618 Banking

Tel 716026


Tel 739801


Tel 755367 Motor Garage

Tel 249915 Architects

Tel 728886 Merchant

Tel 248822

Mr Matthew Rolfe

Boots The Chemist Ltd Mr Luke Huntley

Bordage Monumental Works Ltd Mr Martyn C Renouf

Bordeaux Services (Gsy) Ltd

Mr Peter Radford

Bougourd Ford


Tel 724561 Funeral Directors

Tel 264202 Advocates

Tel 812812 Retail

Tel 720981 Hotel and Catering

Tel 238764 Book Keeping

Tel 253332 Advertising & Marketing

Tel 725115 Retail

Tel 200370 Finance

Tel 710411

Advertising and Marketing

Tel 729229 www. Building

Tel 822722


Tel 715200 Garden Centres

Tel 210280 Marine

Tel 714224 Manufacturing/Retail

Tel 200011 Retail

Tel 723565

Building & Monumental Masons

Tel 721415 Fund Management

Tel 715167 Motor Garage

Mr Iain Carse

Tel 724774

Boulangerie Victor Hugo

Hotel & Catering

Mr R Karim

BPP Professional Education Miss Rowena Morris

Brehon Ltd

Mrs Sarah Hancock

Tel 714714 Training

Tel 266176 Accountants

Tel 233009



Brewin Dolphin Ltd

Mr Adrian Clayton

Bridgewater Limited Mr Barry Le Pelley

Brittain Hadley Partnership

Mr Graham Hollingsworth

Browns Advocates

Adv Adrian Brown

Building & Technical Services C.I. Ltd Mr Stephen J Jacobs

Butterfield Bank (Guernsey) Ltd Mr John Robinson

BWCI Group

Mr Stephen Ainsworth


Tel 736682 Accountants

Tel 722221 Surveyors

Tel 713573 Advocates

Tel 740002 Building

Tel 715530

Banking - Private

Tel 711521 Actuary

Tel 728432

C C5 Alliance Limited

Computing IT / Communications


Capelles Building Stores Ltd Mr Andy Le Flem

Capital PVC Building Supplies Ltd Mr Andre Lenormand

Caplain Glasshouse Services Ltd Mr Eric J Caplain

Carey Group

Mr Tim Bush

Tel 757501 Consultancy

Tel 244433 Building Services

Tel 245897 Merchant

Tel 726151


Tel 244159 Pension Providers

Tel 737203


Carpet Selection Centre (C.I.) Ltd

Mr A Bran

Computing Consultants

Mr Philip Smith

Tel 07781128208



Mr Ken Le Page

Tel 235631

Celaro Ltd


Mrs Allison Forman

Tel 724721

The Chain Limited


Mr Carl Ceillam

Tel 257008

Chandler Backer & Co


Mr Martyn Mahe

Channel Insurance Brokers Ltd Mr B M Thomson

Tel 254550 Insurance

Tel 726971 Distribution

Tel 234000 Debt Recovery

Mr Stuart Ayres

Tel 720028

Channel Island Postal Bid Sales

Mail Order

Mr Derek Tomlin

Tel 727353

Channel Islands Skills Academy


Mrs Susie Andrade

Tel 244904

Channel Island Toys


Mr Andrew Deane

Tel 723871

Channel Islands Co-Operative Society Ltd Mr Colin Macleod

Channel Islands Motor Factors Ltd Mr N Robert

Tel 248411

Channel Television Ltd

Tel 241888

Channel Welders Ltd


Mr Toni Clayton

Cherry Godfrey Finance Ltd Mr David Cherry

Cherry Godfrey Insurance Services Ltd

Mr David Cherry



Tel 725156

Television Broadcasting

Ms Gillian Smart

Mr David Corson

Tel 727272


Tel 245802

Motor Garage

Chateaux Estate Agency Ltd

To keep things current please check your company listing and inform us of any changes. Email: Carey Olsen

CBO Projects

Channel Island Data Services Ltd

Cable & Wireless Gsy Ltd

Mr Nick Barton

Tel 237771

Mr John Litchfield

Tel 07781 101145

Campbell & Bloese Ltd


Mr P Freeman

Channel Island Ceramics

Mr Marc Laine Ms Jess Bisson

Catherine Best

Christies Leisure Group

Mr Philip Collinson

CIA Limited

Mr Nick England

Tel 246262

Estate Agents

Tel 244544 Banking

Tel 711666 Insurance

Tel 711666 Hotel & Catering

Tel 724379 Fund Management

Tel 725020



C I Lighting Ltd


Mr Roy Rogers

Tel 728911

Claire Bosq Scott 4 Star Services

Ms Claire Bosq Scott

Tel 07797 828950

Clegg Gifford & Co Ltd


Mr Karl Richards

Tel 728987

Cleland & Co Ltd


Mr A H G Dick-Cleland

Tel 740205

Climate Controls Ltd


Mr B H Bisson

Tel 713588

Clos De Vaul Creux


Ms Leigh Gibbins

Tel 832527

Clydesdale Bank International


Mr James Blower

Tel 754929

Coast Media

Advertising & Marketng

Ms Anna Woodall

Tel 735450

Cogent Ltd

Trust & Company Administration

Mr Nick Ferris

Tel 706789

Collas Crill Group Services (Guernsey) Ltd Mr Iain Beresford

Collenette Jones Ltd


Mr Gareth Nicolle

Tel 246324

Collins Stewart Wealth Management Mr Charlie Roger

Comprop (C.I.) Limited

Ferry Operator

Mr Jan Milner

Tel 729666

Condor Logistics (Gsy) Ltd

Freight Distribution

Mr Paul Wilson

Tel 242020

Continuity SOS Ltd

Computing Consultants

Mr Richard Bush

Tel 266799

Cooper Brouard Ltd

Estate Agents

Mr Matt Brouard

Tel 236039

Coppolo & Coyde Ltd


Mr Jonathan Coyde

Tel 247248

Corinne Joy

Translator & Interpreter

Mrs Corinne Joy

Tel 710615

Corporate Investigations Guernsey

Mr Brian Castle

Tel 712889 Tel 01534 631409

Condor Ferries

Cranford Estate Agency Ltd

Wealth Management


Mr Steve Marie

Mr Paul Elliot


Tel 734212

Private Investigators

Tel 07781 106629 www.corporateinvestigations Estate Agents

Tel 243878

Cream Services (Gsy) Ltd


Mr P Kluyver

Tel 246324

Creasey’s Ltd


Mr A Creasey

Tel 720203

Create Limited


Mr James Barker

Credit Suisse (Gsy) Ltd

Mr Roy McGregor

Tel 259333 Banking

Tel 719000

Credit Suisse Trust Ltd

Trust & Company Administration

Crescent Buildings Ltd

Commercial Property Landlord

Ms Anne Bigeard Ms Alyson Finer

Cresswell, Cuttle & Dyke Mr Andrew Dyke

Crossit Ltd

Mr Paul Le Page

C T Plus Guernsey Ltd Ms Camilla Poole

Tel 719100 Tel 790109


Tel 726461 Computing, IT / Communications

Tel 07911 716214 Public Transport

Tel 700456

D D.D.S. Archive Storage Ltd

Archive Services

Da Nello Ltd

Hotel & Catering

Mr J B Kempson

Tel 720113

Mr Tim Vidamour

Tel 721552

De Jersey, B R

French Polisher

Mr B R De Jersey

Deloitte LLP

Tel 247356


Mr Rick Garrard

Tel 724011

Design Village Ltd


Mr David Inder

Dexion Capital (Guernsey) Ltd Mrs Carol Kilby

Deutsche Bank Int Ltd Mr Andreas Tautscher

Tel 232773 Fund Management

Tel 743940 Banking

Tel 702000

DIRECTORY UPDATE To keep things current please check your company listing and inform us of any changes. Email:



Diana Thompson - Notary Public


Mrs DianaThompson

Tel 730959

Digimap Ltd


Mr Colin S Le Conte

Tel 700321

Direct Social Services Ltd T/A DPS Locums Mr Roger Seaforth

Dixcart Trust Corp Ltd


Mr John Nelson

Tel 723996

Domestic Heating Services (Wholesale) Ltd Mr Martyn Duquemin

Dominion Fund Management Ltd


Tel 255588


Tel 725460 Fund Management

Mrs Mandy Trotter

Tel 734344

Dorey Lyle & Ashman Ltd


Mr Adrian Ashman

Doyle Motors Ltd

Mr Pierre J Payne

Drury (Anne)

Mrs Anne Drury

Duke Of Normandie Hotel Mr Magnus Piffl

DWA (Arundell, D W & Co Ltd) Mr H B Sarre

Tel 258123

Mr Marcus Jones

Tel 724025 Retail Antique Dealer

Tel 722113

Tel 721431 Retail

Tel 246844

EFG Private Bank (C.I.) Ltd Mr Chris Rowe

E I Sturdza Strategic Management Ltd Mr Adam Turberville

ELM Compliance Consultants Limited Ms Emma Mauger

Ernst & Young LLP Mr Graham Parrott

Tel 253277

Executive Car Services


Mr Andy Ogier

Evolution (Guernsey) Ltd

Tel 07781 155545 Coaching, Consulting, Training & Mentoring

Stephen D Rea

Tel 747751 Tel 712826 Tel 721069

F Haskins & Co

Adv Felicity Haskins Mr David Falla

Ferryspeed (Guernsey) Ltd Mr Martyn Langlois Mr D J Finnigan

Firstcall Recruitment Ltd

Miss Tina Quertier

Fletcher Sports Ltd

Mr Terry Ferbrache

Mr K Bienvenue

Framecraft Ltd

Mr J Brache

French Accents

Ms Lisa Davey

Fuel Supplies (C.I.) Ltd Building

Tel 07781 457217 Banking

Tel 723432 Fund Management Investment Advisers & Managers

Tel 707139 Consultancy

Tel 07781 109289 Accountants

Tel 717400

Tel 714412


Forest Stores Ltd Mail Order

Investment Services

Mr Andy Allen

Office & Business Equipment

Mr Brian Evans

Mrs Becky Machon

Eaton Place Investments Ltd

Ecoscreed (CI) Limited

Evans Office Interiors

Focus HR Solutions Ltd

Management Consultants

Mr O E Faborsky

Tel 200388

Finigan & Gibson Hotel & Catering

East Harbour Associates Ltd Mr Jonathan Guillemet

Mechanical & Electrical

Mr Paul Fletcher

Falla Associates Int. Ltd Motor Garage

E E.A. Carey (Europe) Ltd

E-Si Limited

Mrs S Garbutt

Fuller Group Ltd

Mr Alex Fuller

Fultura Ltd

Mr Steve Vowles

Fumoto Engineering of Europe Ltd Mr Richard Fleming

Fusion Systems Ltd

Mr Paul N Briggs


Tel 721316 Architects

Tel 728020 Freight Distribution

Tel 249094 Building

Tel 247290 Employment

Tel 714634 Retail

Tel 724114

Human Resources

Tel 728824 Retail

Tel 238395

Art Galleries

Tel 254184


Tel 248500

Fuel & Energy Distribution

Tel 200800 Property

Tel 730702 Computing

Tel 710047 Agencies

Tel 716987 Computing

Tel 721031




Guernsey Disability Alliance Ms Shelaine Green

Guernsey Electricity Ltd

G4S Secure Solutions (Guernsey) Ltd

Facilities Management

Mr Bob Le Bargy

Tel 265133

Garenne Construction Group Ltd


Mr Richard Jones

Tel 254262

Generali International Ltd


Mr Richard Mahy

Tel 714108

Generali Worldwide Insurance Company


Ian Robinson

Tel 715400

Geomarine Ltd


Mr Ian Gilmour

Tel 201015

Giroscope Employment & Payroll Services Rebecca Traynor

Global Computing Ltd

Tel 817000

Goldridge Estate Agents Ltd

Estate Agents

Mr Kelvin Seeds

Tel 715600

Graham Scott & Co


Mr Graham Scott

Tel 259380


Mr Phil Le Roy

Tel 257610

Grant Thornton Services (Guernsey) Ltd


Mr Dave Clark

Tel 753400 Hotel & Catering

Tel 235711

Greg Forino Flooring Ltd


Mr Greg Forino

Tel 259989


Mr Chris Edwards

Tel 721555

Guernsey Auto & Electrical Supply Co Ltd Mr P R Sandwith

Guernsey Careers Service Mr Alun Williams

Guernsey Coal

Mr David Meeks

Guernsey College of Further Education Mr Trevor Wakefield

Guernsey Conservatories Mr Dave Hollingsworth

Tel 200700

Guernsey Enterprise Agency

Company Adviser

Mr John Stares

Guernsey Finance LBG Mr Peter Niven

Guernsey Flowers Ltd Mrs Bridget Foss

Guernsey Gas Ltd

Motor Services & Supplies

Tel 726644 Education

Tel 733044 Merchant

Tel 249858

Guernsey Glass & Window Co Ltd Mr Rob Gill



Tel 244789


Tel 720071 Mail Order

Tel 251929 Fuel & Energy Distribution

Tel 724811 Manufacturing

Tel 243535

Guernsey Housing Association

Social Housing

Mr Steve Williams

Tel 245530

Guernsey Lifeboat Guild


Mrs Celia Allen

Tel 720414

Guernsey Occupational Safety & Health Association Mr Gordon Snell Mr Andy Ison

Guernsey Photographics Mr T Harland

Guernsey Post Ltd

Mr Boley Smillie

Guernsey Press Co Ltd

Mr J Marquand Mr Alan Crowe

Guernsey Registry

Ms Emma Walton

Guernsey Sea Farms

Mr Mark Dravers

Guernsey Sheet Metal Co (1993) Ltd Mr A R Vaudin

Guille-Alles Library Tel 737500

Tel 710043

Mr Paul Garlick

Guernsey Recycling Ltd

GTA University Centre

Fuel & Energy Distribution

Mr Alan Bates

Guernsey Pearl Ltd

Granite Le Pelley Ltd

Mr M Kilbourn

Tel 729020 Computing

Les Bichard Esq

Green Acres Hotel



Tel 07781 467316

Ms M Falla


Tel 255774 Jewellers

Tel 07781138288 Retail

Tel 724001

Postal Services

Tel 733540 Publishing

Tel 240240 Engineering

Tel 245402


Tel 743800 Fish Farming

Tel 247480 Engineering

Tel 723617


Tel 720392




HSSD Occupational Health Department Mrs Beverley Griggs

Huelin-Renouf Shipping (Gsy) Ltd

Hamilton Brooke

Advertising & Marketing

Mr Ged Kelly

Tel 714437

Harbour Trustees Ltd

Trust & Company Administration

Miss Sally Wilkinson

Tel 704800

Harbour View Construction


Mr Brian Rice

Tel 714193

Harsco Infrastructure


Mr Russell Adams

Headway Guernsey

Mrs Philippa Stahelin

Tel 723771 Charity

Tel 07781 451310

Healthspan Group Ltd

Mail Order

Mrs Ann Outram

Tel 711321

Herald Print


Mr John Dodsworth

Tel 201200

Where quality, speed and innovation meet‌


Tel 740000

Heritage Group Ltd

Financial Services

Mr Richard J Tee

Tel 716000 Trust & Company Administration

Mrs Margaret Spencer

HMV Guernsey Ltd

Mr Jamie Ashington

Holeshot Ltd

Mr Marc Maubec

Holmes Ltd

Mr Tim Holmes

Hotel Representative A.G. Guernsey Branch

Mr Vince Colfer

HSBC Private Bank (Gsy) Ltd Mr Gary T Miller

Ian Brown’s Cycle Shop Mr Ian Brown

Iconsult Ltd

Mr Richard Lowe

Ideal Contractors Ltd Mr Rob Crame

Ideal Furnishings Ltd Mr S Argo

Tel 722066 Distribution

Tel 749360 Retail

Tel 721313


Tel 728806 Marketing

Tel 700132


Tel 717705 Banking

Tel 759000

Tel 736366 Surveyors

Tel 728236


Tel 721581


Tel 724924 Building

Tel 249677


Tel 736249


Tel 246917

Hotel & Catering

Mr R Berry

Tel 237491

Image Group Ltd

Advertising & Marketing

Mr Stephen Gillman

Mr Karl Bradley

Freight Distribution


Ilex Lodge Ltd

Heritage Insurance Brokers Ltd

HSBC Bank Plc

Mr Julian P Hunt

Mr Barry Ozard


Mrs Coryn Le Clerc

Hunt Brewin


Call our team on

HFL Limited

Mr S F Champion-Smith


Tel 707411

Immuno Biotech Ltd

Mr David Noakes

Indulge Media Ltd

Mr Russell Isabelle

In Step

Mrs Sheila Innes

Insurance Corporation (C.I.) Ltd Mr Glyn Smith

Integrated Skills (Gsy) Ltd Mr Matthew Polson

Intelligent Merchant Services Ltd Mr John Henry

Interactive Sports (CI) Ltd Mr Neil Alexander

International Asset Monitor Ltd

Mr Michael Strachan

International Energy Group Mr Neil Shaw

Tel 723456 Pharmaceutical Manufacturers

Tel 722787 Advertising & Marketing

Tel 740073 Retail

Tel 720586 Insurance

Tel 713322 Technical Consultancy

Tel 242700 Business Chip & Pin Provider

Tel 0844 2728361 Internet

Tel 735900

Investment Advisers & Managers

Tel 716575

Fuel & Energy Distribution

Tel 715634

66 International Law Systems Ltd Mr Chris Meinke



Tel 723494



Mr Nigel Hurford

Tel 200091

Intersurgical (Gsy) Ltd


Intertrust (Gsy) Ltd


Mr Mark Levrier

Mr M Cahill

Tel 710767

Tel 211000

Intertrust Fund Services (Gsy) Ltd

Trust & Company Administration

Intertrust Int Management Ltd

Trust & Company Administration

Mr Ian Clarke

Mr M Cahill

Intertrust Reads Private Clients Ltd Mrs Jane A Le Maitre

Tel 211000 Tel 211000 Tax Advisers

Tel 211000

Intransit Limited


Ms Lauren Le Feuvre

Investec Asset Management Mr Grant Cameron

Investec Bank (CI) Ltd

Mr Steven Henry

Investec Trust Guernsey Ltd

Tel 700066 Fund Management

Tel 710404 Banking

Tel 723506 Trust & Company Administration

Ms Avril Galsworthy

Isabelle Vets Ltd

Mrs Helen Dyke

Island Analysis Limited Mr Chris Brock

Tel 711500

Veterinary Services

Tel 723863 Marketing

Tel 716227

Island Coachways Ltd


Mrs Hannah Beacom

Tel 720210

Island Electrics Ltd


Mr Richard Cowling

Tel 263598

Radio Station

Mr Martyn Parr

Tel 242000 Security Installations

Mr Trevor Mahy

Island Marine Craft Ltd Mr Ian Moxon

Island Posture Centre

Richie McCurdy

Tel 714050

Islands Insurance

Mr P Rowe

Itchyfeet Recruitment Agency Jodie Baker

Itex (Guernsey) Ltd

Mr R Parker

It’s Murder (CI) Limited Mr Colin H Bond


Tel 249294 Health Service/Office Suppliers

Tel 07781 146007 Services

Tel 235762

Jacksons (CI) Ltd

Mr Peter Campbell

J K Window Blinds

Mr Kevin Philp

Johansen Executive Coaching Mr Cato Johansen

John Gocher Computing Mr John Gocher

Jones Watts Ltd Miss Joanna Watts

Joys Production Services Mr Peter Joy

JT (Guernsey) Ltd

Mr Paul D Taylor

Tel 710731

Business Services

Tel 722817 Computing, IT/Telecommunications

Tel 710881 Event Management

Tel 07781147688

Motor Garage

Tel 235441 Retail

Tel 725911 Coaching & Mentoring

Tel 736215


Tel 740046 Estate Agents

Tel 740071 Conference Organisers

Tel 727117 Telecommunications

Tel 888134

K Mr Alan Tacon

Kemp Le Tissier

Mr Angus Kemp Mr Keith Hounsell

Kings Mills Hotel Ltd


Tel 246861


Tel 253050 Renewable energy

Tel 727388 Hotel & Catering

Mr Ian Walker

Tel 257996

Kleinwort Benson

Financial Services

Mrs Rachel Parrott

Kosangas (Guernsey) Ltd Insurance


Tel 724059


Kesell Ltd

Island Waste Ltd (Skips R Us/Circuit Skips/RF Mills) Mr Dan Hubert

Sarah Roberts-Byrne

K De P Glass Ltd

Island FM Ltd

Island Lock & Safe Co Ltd

Isle Of Sark Shipping Co Ltd

Mr Chris Marquis

Tel 727111 Fuel & Energy Distribution

Tel 728844



KPMG Channel Islands Ltd Mr Mark Thompson


Tel 721000

L La Collinette Hotel Ltd

Mr A Chambers

La Fregate Hotel

Mr S Dufty

La Pointe Farm

Mr K Gallichan

La Trelade Hotel

Ms Lisa Lechner

La Villette Hotel & Leisure Club Mr G A Power

Langlois Robertshaw & Delbridge

Les Cocquerels Mr & Mrs R T Pipet

Les Cotils Christian Centre Ms Nicky Terry

Hotel & Catering

Tel 710331 Hotel & Catering

Tel 724624 Hotel & Catering

Tel 267169 Hotel & Catering

Tel 235454 Hotel & Catering

Tel 235292 Advertising & Marketing

Mr Jim Delbridge

Law at Work (C.I.) Ltd Mr Stephen Glencross

Tel 246668

Business Services

Tel 727155


Le Coin Trophies

Tel 713277

Le Friquet Plant Centre


Mr T Ingrouille

Tel 259220

Motor Garage

Tel 264811

Le Nautique Restaurant

Hotel & Catering

Mr G Botzenhardt

Tel 721714

Le Page Robert W. Architects & Chartered Surveyors Mr Robert W Le Page

Leapfrog Ltd

Mr Chris Gnapp

Legis Group Ltd

Mr Stuart Platt-Ransom

Mr J Laine


Tel 725239 Employment

Tel 711188 Trust & Company Administration

Tel 726034

Conference Centre

Tel 727793 Tel 256879

Tel 263262

Camping Sites & Equipment

Tel 257568

Liberation Management Ltd

Financial Services

Mr Steve Kail

Tel 740145

Lighthouse Media Ltd

Media Production

Mr Jon Taylor

Lince Salisbury Ltd

Mr Gregory Robert

Lindum Consult

Mr Andrew Morley

Mr Simon Torode


Mr S L Le Le Prevost

Mr David Beausire

Les Vaugrats Campsite

Living Room Ltd

Tel 252520

Tel 254468

Hotel & Catering

Mrs S A Paine

Miss Katrina Bray


Hotel & Catering

Les Merriennes Self Catering


Mel Norman

Tel 266363

Hotel & Catering

Mr Richard Bird links@guernseynet

Le Cache Accounting

Hotel & Catering

Les Granges Des Fleurs

Mr Michael de Garis

Links Communications

To keep things current please check your company listing and inform us of any changes. Email:

Le Mont Saint Garage

Les Buttes Holiday Cottages

Mr M Ozanne

Lloyds TSB Offshore Ltd

Mr Mike Starkey

Long Port Properties Ltd Mr Charles S Billson

Louvre Group Ltd Mr Colin Bridle

Lovell & Partners Ltd Mr C M Lovell

Lovell Ozanne & Partners Ltd Mr Andrew Ozanne

Lucas Freight Ltd Mr Adam Prosser

Tel 729949 Accountants

Tel 735000 Consultants

Tel 264526


Tel 248360

Public Relations

Tel 728841 Estate Agents

Tel 233008 Banking

Tel 708023


Tel 728721

Trust & Company Administration

Tel 727249 Estate Agents

Tel 723630 Architects

Tel 235397 Freight Distribution

Tel 724480



M Machon Accounting Ltd

Mr Adrian Machon

Mappin And Webb

Mr Robert Read m&

Marine & General Ltd Mr David Coleman

Marine Electronics Ltd

Mr Alan Green

Marketing Assist Ltd

Mr Giles Shepherd

Marlborough Trust Co Ltd Mr Nick Hannah

Martel Design Ltd

Mr Paul Martel

Martel Maides Estate Agents Mr P J Le Cheminant

Martel-Dunn Recruitment Mrs Sandra Martel-Dunn

Martin O’meara Ltd Mr D J Chamberlain

Mauger D P, Electrical Contractor Mr D Mauger

Mayfield Investment S Ltd Mr Ray Blakely

Mayside Recycling

Mr Michael Grime

Maxicorp Ltd

Zef Eisenberg

McCathie Associates Ltd Mr Ian Basforth

Mediation Solutions Mrs Ann Robilliard

Medical Specialist Group Mr Stuart Le Maitre

Meespierson (C.I.) Ltd

Mr Graham Thoume

Meespierson Asset Management (CI) Ltd Mr F M Moon

Melody Press Printers Mrs Natasha Tostevin

Mercator Trust Company Ltd Accountants

Tel 252800 Retail

Tel 723621 Engineering

Tel 245808


Tel 253181 Marketing

Tel 08456 521922 Trust & Company Administration

Tel 713100 Architectural Technologist

Tel 258244 Estate Agents

Tel 713463 Employment

Tel 730565 Wholesale

Tel 734444

Miss Sharon McMillan

Mercury Distribution Ltd

Mr James Greening

Michelle Hilton Design Ms Michelle Hilton

Tel 265892

Tel 239075 Recycling

Tel 247599 Property

Tel 521950 Civil Engineering

Tel 714334 Consultancy

Tel 263176

Tel 238565 Banking

Tel 751000 Investment Services

Tel 751000

Catering Equipment Suppliers

Tel 721122

Interior Design

Tel 07781 464600 Accountants

Tel 724136

Millard & Co Ltd


Mr Tim Millard

Miss Nob Ladies’ Int. Fashions Mrs Mary L Le Poidevin

Momentum Wealth International Ltd Mr Stefan Jordaan

Monarch Vulcanising Systems Ltd Ms Toni Elderfield


Mr Phil Soulsby

Montagu Evans CI Ltd

Rachel Le Flock Mr L E Spurrier Mr Nello Ciotti

Morgan Sharpe Administration Limited Ms Serena Tremlett

Mourant Ozannes

Adv Robert Shepherd

Tel 720777 Retail

Tel 721800

Investment Advisers Mgrs

Tel 735480 Manufacturing

Tel 241024


Tel 07781 132686 Estate Agents

Tel 742280 Accountants

Tel 721769


Tel 715053 Financial Services

Tel 735540 Advocates

Tel 739344



MSD International Limited


Martin J Sandle Mr Simon Golland

Muse Health

Tel 234200

Micol & Partners

Mora Restaurant And Grill Arcive Services/Property

Trust & Company Administration

Miss A Collins

Moore Stephens Building


Tel 245596

Mr Steve Le Poidevin

Tel 701521

Tel 265999 Catering

Tel 727101

N N St J Paint & Son Ltd Mr M Paint


Tel 721096



Nashcopy C.I. Ltd

Office & Business Equipment

Mr Clive Le Tissier

Nerine Trust Company Ltd

Tel 712808 Trust & Company Administration

Mr Robin H Smith

Tel 701300

Network Direct Ltd


Mrs June Goater

Tel 701400

Next Generation I.T. Ltd


Mr Jason Connolly

Tel 750750

Nick Brett Property Ltd

Property Services

Mr Nick Brett

Nigel Duquemin & Co Ltd

Tel 720123 Architectural Technologist

Mr Nigel Duquemin

Tel 233144

Nordben Life & Pension Insurance Co Ltd


Mrs Sue Garrett

Norman Piette Ltd Mr Tony Gallienne

Normandie Group Ltd

Mr C Schofield

Nova Investment Management Ltd

Tel 702903 Building

Tel 245801 Insurance

Tel 253953 Investment Advisers & Managers

Mr Ross Preston

Tel 235335

NP Holdings Limited


Mr Tony Gallienne

Tel 244383

Tel 749273 Cleaning Contractors

Mr M de Laune

Tel 244048 Investment Advisers & Managers

Mr Geoff Marson

Tel 743601

Guernsey Competition and Regulation Authority

Utilities Regulator

Ms Lisa White

Tel 711120

Office Projects

Office Supplies

Offshore Business Focused Solutions Ltd Mr Sean Conlan

Offshore Consulting Ltd Mr Will Morgan

Offshore Logic Ltd

Mr Gary Hill

Offshore Money Markets (CI) Ltd

Mr Jason Cook


Ms Claire Long

Ogiers Ltd

Mrs Valerie Benoist


Mrs Clare McArdell

Tel 234490

Tel 722992 Consultancy

Tel 07781 105494


Tel 236509

Tel 712721 Advertising & Marketing

Tel 716606 Computing - Software Services

Tel 728334 Brokers

Tel 720193


Tel 721672 Ladies and Mens Fashion

Tel 237331


Tel 713330

To keep things current please check your company listing and inform us of any changes. Email: OGH Hotel & Spa

Mr Peter Mills

Opus Private Ltd

Mr Shane Giles

Orchard Press & Public Relations Ltd Mr Steve Falla

Orion Insurance Management Ltd Mrs Jill Dawe

OSA Recruitment Mr Nick Graham

Ounsworth Decor Ltd Office & Business Equipment



Optimus Group Ltd Finance

OCS – One Complete Solution Ltd

Mr Matthew Sirett

Mr Peter Grange

Mr Chris Oliver

Mr David Willis

Office Solutions (Gsy) Ltd

Offshore Int Advertising Ltd

Oliver & Company

Oak Trust (Guernsey) Ltd

Mr Tony Veron

Mr Steve Marshall

Mrs Michelle Morley

O Odey Wealth Management CI

Offshore Electronics Ltd

Mr M B Gallienne

Outdoor Guernsey Limited Mr Rob Kerry

Hotel & Catering

Tel 724921 Managment Consultants

Tel 251683 Consultants

Tel 755690 Trust & Company Administration

Tel 754700 Public Relations

Tel 240600


Tel 728864 Employment

Tel 712891 Building

Tel 266194


Tel 267627




Pricewaterhouse Coopers C.I. LLP Mr Steve Le Page

Prime Practice

P & C Daley (Gsy) Ltd


Mr P K M Daley

Tel 724000

Prime Recruitment Ltd

Pandora Hotel

Hotel & Catering

Mr C Ryan

Tel 720971

Parish Group Ltd

Trust Administration

Heidi Soulsby

Tel 729002

Partners Group (Gsy) Ltd


Mr Denis O’Malley

Tel 711690

Paul Davis Freight Services

Freight Distribution

Mr Nigel Dutson

+44 845 5196995

Paul Jonkmans Finance Ltd


Mr Paul Jonkmans

Tel 267647

Pavillion Interiors


Mr Mike Comerford

Tel 256572 www.pavillioninteriors

Pentagon Home Improvements (Gsy) Ltd Mr Geoff Warren

Personnel Appointments (1993) Ltd Mr Chris Blin

Pet Porte Ltd

Mr David Chamberlain

PJ Web Design Limited Mr Paul J Ninnim

Placing People 1st

Ms Lynda Sims

Polar Instruments Ltd

Mr Nigel Mann

Polygon Group Limited

Ms Amanda Groves

POS Interiors


Tel 714774

Perkins Chartered Certified Accountants Mr P N Vaudin


Tel 724966

Business Services

Tel 723221 Manufacturing

Tel 265359 Internet

Tel 230966 Recuitment

Tel 736444 Manufacturing

Tel 253081 Financial Services

Tel 704657 Design

Mr David Inglis

Tel 244718

PPF Partners Ltd

Investment Services

Mr Mel Carvill

Precision Plastics (Guernsey) Ltd Kevin Brown

Price Bailey Ltd Incorporating Colin Pickard & Company Mr Colin Pickard

Mr Nick Guillemette

Tel 754951 Merchant

Tel 242311

Tel 715669

Tel 752000 Health Services & Office Suppliers

Tel 07781 156118 Employment

Ms Julia Le Tissier

Tel 736556


Annie Le Cheminant

Project Hire & Sale (Gsy) Ltd Mr Tony Gallienne

Tel 257634 Building

Tel 242047

Q Quantum Cabling Installations Ltd Mr Mark Addlesee

Quantum-Med Marine Ltd

Mr R J A Piper

Quayside Ltd

Mr Russ Fossey

Quintessential Relocation Consultants Mrs Jo Stoddart

Data, Voice & Electrical Cabling Installations

Tel 263224


Tel 715399 Retail

Tel 245881 Relocation Services

Tel 257200

R R G Falla Ltd

Mr P Gregory

R W Randall Ltd

Mrs Jayne Langlois


Tel 256585 Brewing

Tel 720134/5

Rabeys Group Ltd

Motor Garage

Ray & Scott Ltd


Mr Gary Rouget Mr Jeff Fox

Ray Anthony (Mens Wear) Mr B Le Noury

RBS International

Mr Jason Le Ray

Regency Bedding Ltd Mrs N Swan

Resolution IT Limited Accountants


Mr Olly Duquemin

Revolve Theatre Co Ltd

Tel 244551

Tel 244610


Tel 723514 Banking

Tel 703873 Retail

Tel 249544


Tel 267338



T/A Revolve Business Intelligence

Business Services

Mr Dean Hollingsworth

Tel 07781 130573

Richard Stapley Ltd Chartered Accountants Mr Richard Stapley

Rihoy, F W & Son Ltd


Tel 267460 Building

Mr Ivan Rihoy

Tel 245231

Rock & Small Ltd

Advertising & Marketing

Mr Matt Collas

Tel 724705

Samuel Pepys


Mr David Whitby

Tel 727616

SandpiperCI Ltd


Mr Tony O’Neill tonyo’

Tel 708528

Sarnia Hotels Ltd

Hotel & Catering

Mr A Sendlhofer

Tel 724452

Sarnia Management Corp Ltd


Mrs Lisa Davey

Tel 728444

Sarnia Mutual Ltd




Mr Peter Van de Velde

Rocquette Cider Co Ltd Mr James Meller

Ronez Ltd

Mr Peter de Garis

Rossborough, R A (Gsy) Ltd Mr P J Morris

Ross-Gower Group Ltd Mr Chris Hubbard

Rothschild Bank Int. Ltd Mr Peter Rose

Royal Bank Of Canada (C.I.) Ltd Mr Alan Pearce

Royal London Asset Mgmt C.I. Ltd Mr PLF Paul

Mr R J Bach

Saffery Champness Mr Roy Angliss

Sahara - CI

Mr Jamiel Achhab-Kandili

Sail Or Surf

Mr Brian Vohmann


Mr Gary Gavey

Tel 715475

Sausmarez Manor

Conference Organiser

Mr Peter De Sausmarez

Schroders (CI) Ltd Estate Agents

Tel 728559 Cider Maker

Tel 232501

Mr Julian Winser

Tel 235571 Financial Services

Tel 703700

Scope Furnishing Ltd

Mr A J Bourgaize

Seaquest Marine Ltd Building

Tel 256426

Mr R Bailey

Service Solutions & Cons. Ltd (T/A Servsol) Insurance

Tel 241555 Consultancy

Tel 722222 Banking

Tel 713713 Banking

Tel 744143 Investment Advisers & Managers

Tel 711261

S Safehaven International Ltd

Tel 723501

Sarnian Roofing Ltd

Rock and Small Limited Ruette Braye St Peter Port Guernsey GY1 1PL 724705

Rock Commercial Ltd


Mr Vernon Etherington

Mr K A Allen

SG Hambros Bank & Trust (Gsy) Ltd Mr Mark Didcott

S G Spirits Group Limited Mr Brendan Wyatt-Nicolle

Sidlocks of Guernsey Mr Roy Kilpatrick

Sigma Group, The

Mr Robert Sillars

Skill Set CI Ltd

Sharon Alvarez

Gold & Silver Workshop Mr Martyn Guille Trust & Company Administration

Tel 723925 Accountants

Tel 721374 Computing

Tel 07781 109774 Retail

Tel 712621

Simon Larbalestier Opticians Mr S Larbalestier

Simon Lovell Interiors

Mr Simon Lovell

Situations Recruitment Agency Ltd Mrs Melissa Campbell

Skipton International Ltd

Mr Jim Coupe


Tel 723197 Retail

Tel 721773 Consultancy

Tel 0207 515 5661


Tel 726521

Wine & Spirits

Tel 726681 Hotel & Catering

Tel 713883


Tel 241111 Leisure

Tel 735440 Manufacturing

Tel 236161


Tel 710781 Retail

Tel 728695


Tel 710639 Banking

Tel 727374



Smith Signs Ltd


Mr Dan Smith

Tel 247749

Sofsync Ltd


Ms Susan Watson

Tel 07781 122449

Sommelier Wine Company Ltd


Mr Richard Allisette

Tel 721677

Source Recruitment Specialists Ltd


Mrs Julia Martin julia@source

Tel 701616

Sovereign Trust (C.I.) Ltd

Trust & Company Administration

Mr Rob Shipman

Tel 729965

Spearpoint Ltd

Investment Advisers & Mgrs

Mr Kevin Boscher

Tel 815555

Specsavers Optical Group


Mr D J D Perkins

Tel 232458

Specsavers Opticians


Mr Rod Goldsborough

Tel 723530

SPF Private Client (C.I.) Ltd


Mr Pierre V Blampied

Tel 715234

Spicer & Partners Guernsey Llp


Mrs S Mason

Tel 710315

Sports & Remedial Massage Clinic

Health Leisure

Ms Carol Harvey

Tel 724723

St Emilion Ltd

Hotel & Catering

St George’s Hotel

Hotel & Catering

Mr N Cirigliano

Tel 726059

Mr Steve Durey

Tel 721027

St John Training Services Gsy


Mr Andy Bisson

Tel 247979

St Peters Trust Company Ltd

Trust & Company Administration

Mr M R Priest

Tel 723674

St Pierre Park Hotel

Hotel & Catering

Ms Dina Le Lacheur

Tel 728282

St Sampsons Constables & Douzaine

Parish Authority

Tel 244130

Stan Brouard Group


Mrs Bridget Foss

Tel 252521

Standard Chartered Trust (Guernsey)Ltd Trevor Kelham

Stanhope House Leisure (Gsy) Ltd Mr Harry O’Neill

Stanley Gibbons (Guernsey) Ltd Mr Mike Hall

Trust & Company Admin

Tel 721787 Leisure

Tel 710444 Investment Services

Tel 708277

State Street Trustees (Gsy) Ltd


Mr Gerald Hough

Tel 734700

Steve Ferbrache & Co Ltd


Mr Steven Ferbrache

Tel 700889

Stonelake Ltd


Mr J R Herschel

Tel 720053

Stopcost Ltd

Payments Solutions

Mr David Holt

Tel 07781 413083

Style Office

Office & Business Equipment

Ms Paul Watson

Tel 737044

Suave Media


Mr Keith Wilen

Sueco Outside Catering Ltd Mrs Sue Wilson

Sunnydene Country Hotel

Mr Anthony Dundon

Tel 736515 Outside Catering/Cookery School

Tel 720969 Hotel & Catering

Tel 236870

Sunwin Limited Mr F D Mawson

Swallow Apartments Mr M Hesse


Mr Matthew Henry

Sydney Charles Insurance Advisers Ltd

Mr Philip Lepp

Tel 257726

Hotel & Catering

Tel 249633 Estate Agents

Tel 711766 Insurance

Tel 739970

T Technical Field Services Int Ltd Ms Gail F Batiste

The Best Of Guernsey Mrs Kate Heywood

The Channel Islands Stock Exchange LBG Ms Tamara Menteshvili

The Duke Of Richmond Hotel

Mr Alan Sillett

The Fort Group

Mr Gary Durkin

The Gower Group Ltd

Mr Jeff Barnett

The Guernsey Dairy

Mr Andrew Tabel

Human Resources

Tel 729298 Advertising & Marketing

Tel 246822 Finance

Tel 713831 Hotel & Catering

Tel 726221 Independent Financial Advisers

Tel 724016 Financial Services

Tel 700155 Food Processing

Tel 237777



The Guernsey Event Co Ltd Ms Alex Bridle

The Learning Company Ltd Ms Kathy Tracey

The Liberation Group Limited Mr David Robilliard

The Mallard

Mr David Brown

The Paper Box

Mr Phillip Morgan

Event Management

Tel 728686 Education

Tel 730598 Hospitality

Tel 724444 Business Services

Tel 264164 Retail

Tel 712877

The Partnership Ltd

Advertising & Marketing

The Potting Shed

Advertising & Marketing

Mr Tony Tostevin Mr Jay Aylmer

The Taste of India Restaurant Mr T Fernandes

Tiara Software Consultants Ltd Mr Tim Rawles

Timely Designs (CI) Ltd T/A Woodworks Mr Alan Mason

Todd & Associates

Mrs Julie Todd

Total Channel Islands Ltd Mr Anthony Harding

Town Centre Partnership Ltd Deputy Jack Honeybill

Trafalgar Travel Ltd

Mrs Suzanne Rouxel

Travel Counsellor - Vaughan Davies Mr Vaughan Davies

Travel Counsellors

Mrs Debbie Freestone-Roberts

Travel Solutions

Mr Fred Eulenkamp

Trinity Trust Co Ltd Mr K Le Poidevin

Troalic A J & Sons Ltd Mr Andrew Troalic

TTC Travel Group Ltd

Ms Mary Masnari

Tel 700070 Tel 727699 Hotel & Catering

Tel 723730

Tyrrell Dowinton Assoc Ltd Mr Paul Dowinton

V Valley Computer Services Ltd Mr Gordon Dutton-Queripel

Vaudin Stonemasons Ltd Mr Lance Vaudin

Tel 07781 443475 Joinery

Tel 246568 Freelance Sales

Tel 07781 116713 Fuel & Energy Distribution

Tel 249151

Tel 07781 113464 Travel Agent

Tel 728121 Travel Agent

Tel 726837

Tel 712549

Travel Agent

Tel 715145 Trust & Company Administration

Tel 727429 Retail

Tel 245363

Travel Consultants

Tel 754773

Tel 248316

Vazon Pr & Events (Metasis Ltd)


Ms Fleur Curzon

Vets4pets Ltd

Mr Peter Watson Mr Chris Brazier-Creagh

Virtustream Limited

Tel 729981

Tel 722424 Veterinary Services

Tel 239200 Retail

Tel 740050 Technical Consultancy

Mr Julian Box

Tel 08703 453525

Vision Networks Ltd

Security Installations

Mr Bill Mead

Vista Hotels Ltd

Ms Yvonne Scott Mr Nigel Robson

Tel 255414 Hotel & Catering

Tel 213570 Public Relations

Tel 233080

W Waite RS Chartered Surveyor Mr R S Waite, FRICS

Travel Agent

Building Services


Dr David Robson

Vortex Pr


Tel 239460

Vazon Energy Ltd

Victoria Fine Jewellery Computing-Software Services


Tel 259959


Mr Allen Edwards

Wave Telecom Ltd

Mr Paul D Taylor

Website Guernsey Ms Carol Railton

Weighbridge Trust Ltd

Mr P Conway

Wellsprings Ltd

Alex Taylor


Tel 722121


Tel 729222 Telecommunications

Tel 818123 Marketing Specialist

Tel 246973 Trust & Company Administration

Tel 720581


Tel 233370

74 White & Company Plc

Mr S Hammer

White House Hotel

Mr Jonathan Watson

Willis Management (Gsy) Ltd Mr Dominic Wheatley

Window Service Centre Ltd Mr Mark De la Rue

Wine & Beer Importers (Gsy) Ltd Mr Richard Sherrington

World Travel

Mr Ken Baker



Tel 736868

Hotel & Catering

Tel 722377 Management Consultants

Tel 735630


Tel 248743 Import/Export

Tel 246430 Travel Agent

Tel 252211

X Xtec Ltd

Mr Tony Mealing

X-Ware Ltd, T/A JCS Mr Barry Pitfield


Tel 700004

Tel 08450 049 599

Y Y Ltd

Mr Hugh Bygott - Webb

Yorkshire Guernsey Ltd Mr Peter J Symes

Business Services

Tel 252505


Tel 710150

Z Zing Ltd

Mr Martin Whittet


Tel 236490

Award winning offshore legal and fiduciary services Welcome to Ogier

Image courtesy of Visit Guernsey

Ogier is one of the leading providers of offshore legal and fiduciary services. We advise on BVI, Cayman, Guernsey and Jersey Law and associated fiduciary services through our network of offices across the globe. Ogier has over 850 professional and support staff, including over 200 lawyers and 300 professional administrators with the strength in depth to deliver service excellence to our clients. We offer a proactive and flexible approach and have the expertise to handle the most complex offshore structures across all time zones. To find out more about how Ogier can assist you, please visit us at or e-mail us at

Best Offshore Law Firm, 2012 & 2011 Hedgeweek

Investment Funds Law Firm of the Year, Guernsey, 2011 Corporate International

Fund Administrator of the Year, 2011 Private Equity News

Private Funds Law Firm of the Year, 2011 Lawyers World Law Awards

Best Guernsey Law Firm, 2010 Corporate International

Private Equity Law Firm of the Year, 2010 ACQ Magazine Country Awards

Information on the Ogier Group and details of its regulators can be accessed via our website Bahrain • British Virgin Islands • Cayman Islands • Guernsey Hong Kong • Ireland • Jersey • London • Shanghai • Tokyo

In these taxing times, seek out the local experts. Governments around the world are under pressure to reduce the levels of national debt that have accumulated during the deepest and longest recession for a generation. Guernsey is also struggling to balance its books, and the need to raise finance has concentrated media attention on the amount of tax paid by businesses and private individuals. Our Guernsey-based, director-led team of experts has the experience and know how to guide local businesses and individuals through the complexities and the opportunities of the local, UK and international tax systems. For more information call: Mark Colver T: 01481 753448 Grant Thornton Ltd is a member firm within Grant Thornton International Ltd (Grant Thornton International). Grant Thornton International is one of the world’s leading organisations of independently owned and managed accounting and consulting firms. Grant Thornton International and the member firms are not a worldwide partnership. Each member and correspondent firm within Grant Thornton International is a separate national firm. These firms are not members of one international partnership or otherwise legal partners with each other (with the exception of certain limited instances), nor is any one firm responsible for the services or activities of any other. Each firm governs itself and handles its administrative matters on a local basis. Any and all references to Grant Thornton International are to Grant Thornton International Ltd.

Contact Magazine Oct/Nov  
Contact Magazine Oct/Nov  

Published by Lighthouse Media on behalf of Guernsey's Chamber of Commerce, Contact is a bi-monthly magazine featuring news and articles rela...