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Issue 3 - December 2018

news from concero Included in this edition: - Protecting Office 365 - Preventing online abuse - Google classroom revolution - Is your school cyber secure - Pupil competition


MEET THE CENTRAL SUPPORT TEAM: In our September newsletter, we introduced you to our CPIQ team and what it can do for you. For this edition we would like to welcome you to our Central Support Team.

The central support team has evolved over the years and it is now the hub of our communication with all our customers. When you log a ticket with our team or call us you will no doubt speak to either Kuljit, Alex or Ravneesh, who are your Concero ‘First Responders’ when

you have a technical issue. lem straight away, depending on the severity of the isKuljit is the central support sue, one of them will arrange team leader and identifies the for a technician to come out level of urgency of each call. to your school or schedule All issues passing through the the job for your regular visit. service desk are continually reviewed and are monitored The Central Support Team for trends or areas that re- can also help with any thirdquire improvement. The sup- party issues that you may port team is responsible for encounter with broadband, making sure that SLAs are met any finance or SIMs software. and day-to-day support service operations are effective. Please call the team on 0333 111 0004 or email If the Central Support Team s u p p o r t @ c o n c e ro u k . c o m cannot resolve your prob-

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CONCERO CHRISTMAS HOURS Concero will be closed from Monday 24th December until Monday 1st January inclusive.


Bett is the world’s leading education technology show, home (for four days of the year, 23 – 26 January 2019) to hundreds of the most innovative education service providers and distributors. Concero has been a regular presence at the show over the last 10 years and we would recommend leaders from across the curriculum to attend.

GOODS TERMS & CONDITIONS We have recently updated our terms and conditions, which can be found at via a link at the bottom of the page. We would advise that every customer reads through the document.

FREE SIMS SUPPORT FOR ALL CONCERO CUSTOMERS* Concero will be providing SIMS Support from April 2019, free for all Concero customers* *Terms and Conditions apply.

“Puneets attention to detail was excellent and he filled me with confidence that jobs had been completed and that those outstanding jobs (through no fault of his own) were organised and rearranged. A pleasure to have as our technician today, we would be delighted to welcome him back regularly. Thanks”

Victoria Hulme Head teacher Haughton St Giles Primary

Amarjit Cheema CEO of Perry Hall Multi Academy Trust

“Sam is amazing. Sam, thank you for all your support.”

CUSTOMER FEEDBACK Sam has just left the practice after sorting out our printer and antivirus issues. I cannot praise him highly enough; he was informative and knowledgeable, went about his work quietly and politely without causing any disruption or interruption for the staff or patients. Simon Arnold Head teacher Oak Meadow Primary School

Lynda O’Connor Group practice manager Flint & Partners Opticians

“I’d just like to email to express my sincere thanks to two of your team. Stefan Jones and Hardy Singh work tirelessly here at Smestowand nothing is ever a problem to them. Their knowledge, persistence and professionalism is absolutely incredible, as is their patience with my constant queries.”

Hayley McGee PA to Head of School and Executive Headteacher Smestow School

“I’m compelled to write to commend Theo, who we met for the first time today without a handover - for the ease in which he ingratiated himself with staff through his polite, courteous nature and respect for staff. During the day, he encountered numerous challenges with SIMs, staff log-ins, laptop issues, etc but throughout, he conducted himself with a professionalism and calmness which I believe to be meritorious. Given how busy he was yesterday, he even apologised at the end of the day for any possible over-looking of staff and their concerns / tickets which exemplifies his care and commitment to his role with you and to his new placement at Oak Meadow. We look forward to working with Theo in the coming weeks.”


Call us to find out more on 0333 111 0004


MICROSOFT PA R T N E R We’re delighted to announce we’ve been accepted as a Microsoft Partner and more importantly a Microsoft Authorised Education Partner (AEP); this demonstrates our skills and knowledge to meet academic customers’ evolving needs in today’s dynamic business environment. The AEP program is designed to train participating resellers on Microsoft’s Academic licensing, authorise them to purchase and resell Microsoft Academic licences, and demonstrate that they are approved and knowledgeable academic partners. It shows our commitment and specialism in the education sector and demonstrates our knowledge of Microsoft academic products. We hope to accelerate our academic customers successes by serving as technology advisors for their IT and licensing requirements. To find out more please contact our Procurement Team on 0333 111 0004 or email

IS YOUR SCHOOL OR MAT GETTING THE MOST FROM MICROSOFT OFFICE 365 OR G SUITE? What you get with Office 365 and G Suite is a mystery to some but this Cloud-based service is a free resource or teachers. Save thousands by fully taking advantage of these free tools for education. For further information and/or training for staff contact Alan Foster at

Well done Ryan, Swift and effortless as always.

Mark Heywood

Principle The Royal School Wolverhampton

CONCERO TOTAL VM BACKUP HAS ARRIVED We can now provide a combined onsite and offsite backup solution for your organisation utilising Microsoft Azure Cloud Platform and Altaro VM Backup Unlimited Plus Edition software.

It gets better, using this combination of technologies we are able to back up your entire virtual environment at a fraction of the cost! • Cloud-based management allowing backup issues both onsite ....and offsite to be reported and resolved more effectively in ....real time • Secure encryption both onsite and offsite • Offsite backup data stored in Microsoft’s UK data centres • Follows DfE / GDPR / NCCS recommendations For more information please contact our Central Support Team on 0333 111 0004 or email “Puneet was very helpful and despite being called to another school he made sure he came over before he went. He even came back a few hours later to check it was still in working order. Really friendly guy too. Was nice to have a friendly member of staff as well as helpful and fix the issues. He went out of his way to translate in Punjabi when he noticed I was having communication difficulties with a parent too. Great service. Thank you.”

Liam Haydon St Martins MAT Marketing, Communications and Technical Manager

Katie Shaw

Pastoral Officer St Martins Primary School

“Just want to officially say how happy I am with the service received by Ben regarding trust email changeover. Went above and beyond and catered for all my requirements, he informed me every step of the way and everything has changed over smoothly. An asset to your team!”


YOUR MIS INTO THE CLOUD Arbor - A simple, smart cloud-based MIS for primary, secondary and special schools. Use as a single school or across your MAT or group.

ScholarPack helps primary schools record, manage and review everything that is going on. And the result? All round smarter schools.

Arbor help schools and MATs transform the way they work to save staff time and improve student outcomes.

We identified the ‘best in class’ solutions so that schools don’t have to. Our research lead us to ScholarPack. It is delivering a lightningquick, user friendly system and has a reputation for delivering first

Schools data is usually siloed across multiple expensive, clunky systems, taking staff hours a week to pull together. Arbor can help reduce the number of systems schools need, saving up to 30% on total system costs and bringing student and staff data to-

gether for quicker, smarter insight. We both share a mission which is to transform the way schools operate and ultimately to improve outcomes for children. By collaborating we can help schools to bring all of their data together in a cloudbased MIS, knowing that they can reach out to a dedicated, local support team whenever they need it.

class support which is why it is the leading cloud-based MIS for primary schools. Concero is excited to offer this solution to customers.


NEWS FROM CONCERO CONGRATULATIONS TO OUR CONGRATULATIONS SAM RUSSELL Russell came to Contration. Through Sam’s own hard FIRST LINE TECHNICIANS Incero2013forSamwork experience and work and dedication, including Cast your mind back to September 2017 when Josh, Alex, Shakeel, Brannan, Puneet and Prabh landed in your schools for the first time looking all fresh-faced and possibly slightly nervous! Fast forward to November 2018 and they are now coming to the end of their college course; they have completed various mod-

ules that take them out of the school environment and back into training for various subjects such as Microsoft Cloud Systems and Threats and Vulnerabilities. The technicians would like to pass on their thanks to all the schools and staff that have helped to support and assist them along their learning journey.

we were so glad when he applied for an apprenticeship to work with us full time in 2014.

Over the past 12 months he has undertaken a Level 3 Technical Engineering qualification with QA. Sam’s technical knowledge has expanded and has he has gained Microsoft Technical Associate certifications in the following areas: networking, security, mobile operating systems, cloud technologies and server adminis-

periods of out-of-hours work, he has achieved a Distinction grade. Sam now applies this knowledge and experience into his current job role within our CPIQ team as a Quality Assurance Officer. He ensures our networks are securely maintained and the work being completed meets current standards. We look forward to seeing what else Sam will accomplish in his time at Concero.



SENSO.CLOUD It is important to have the right tools to monitor and manage the IT devices you have in school. For this reason, it is common for schools to purchase a number of different systems such as: safeguarding monitoring, classroom management and lockdown alerts. All of these systems are purchased and managed independently. Throw in the complexities of a MAT and

you’ll quickly discover there’s a risk of inconsistency across the estate. We have partnered with a very exciting education company called Senso. They offer all the services already mentioned plus many more all through the cloud, providing the capacity to work with one school or multiple schools. Perfect for those who are part of a MAT.


CONCERO UK SUITE D, THE WESTLANDS WV3 9QB Call Alan Foster on 0333 111 0004 to book in.

“In its guidance for schools on how e-safety is inspected, Ofsted identiFIes among the key features of outstanding practice one or more members of staff having a higher level of e-safety expertise through accrEdited training such as EPICT.”

free e-safety training For all staff, parents and pupils with our Curriculum Advisor Alan Foster

Call us to book your training - 0333 111 0004


AND THE WORKPLACE Concero prides itself on delivering quality services specifically aimed at the education market. Due to recent developments in legislation, private organisations are now looking to managed service providers (MSPs) that have a proven track record of compliance and accreditation, such as Concero. In light of this, Concero has recently

won a number of customers in the corporate sector. This is great news for our education customers as it broadens our knowledge base and skillset. Both industries work with similar technologies and we have a better outlook on the future of pupils and what they will be working with when they transition from education to employment.


With one in four organisations reporting a cyber-breach or attack in the past 12 months, achieving Cyber Essentials provides evidence that we are taking Cyber Security seriously.

ganisation to manage its risk and gives confidence to our customers and staff that information safety is taken seriously.

As expected our systems, networks, Secure IT systems and processes are and administrative practices are judged fundamental to this, and adopting Cy- compliant with the demanding Cyber ber Essentials into our already robust Essentials standard. ICO credited procedure helps our or-

PROTECTING YOUR OFFICE 365 EMAIL AND DATA Protecting school data in Office 365 (email, documents, instant messages, contacts) could not be easier for you or more seamless for your users on personal devices. Intune and Microsoft Enterprise Mobility + Security provide a uniquely integrated conditional access solution that ensures no users, apps, or devices can access Office 365 data unless they meet your school’s compliance requirements (performed multi-factor authentication, enrolled with Intune, using managed

managed app, supported OS version, device pin, low user risk profile etc.) This enables you to prevent data from being shared with apps (for example, with native email apps) and storage locations (for example, Dropbox) that aren’t managed by IT. All of this functionality is built into Office 365 and EMS. Contact our compliance team for more information on how to take advantage of this solution 0333 111 0004.

KEEP YOUR SCHOOLS EMAILS SAFE WITH TWO-FACTOR AUTHENTICATION Two-factor authentication (often shortened to 2FA) provides a way of ‘doublechecking’ that you really are the person you are claiming to be when you’re using online services, such as banking, email or social media. It is available on most of the major online services. When setting up 2FA, the service will ask you to provide a ‘second factor’, which is something that you (and only you) can access. This could be a code that’s sent to you by text message, or that’s created by an app. Why should I use 2FA? Passwords can be stolen by cyber criminals, potentially giving them access to your online accounts. However, accounts that have been set up to use

2FA will require an extra check, so even if a criminal knows your password, they won’t be able to access your accounts. The NCSC recommends that you set up 2FA on your ‘important’ accounts; these will typically be the ‘high value’ accounts that protect things that you really care about and would cause the most harm to you if the passwords to access these accounts were stolen. You should also use it for your email, as criminals with access to your inbox can use it to reset passwords on your other accounts. Based on this recommendation, Concero will be phasing 2FA in 2019 for all Office365 accounts.

LET US CREATE AN IT DEVELOPMENT PLAN FOR YOU FREE OF CHARGE One of our experienced learning technologies advisors visit your school or MAT. They work with you to audit everything from IT infrastructure to the use of technology across the curriculum and identify areas for development. Online Safety Be confident your school Ofsted compliant

Budgeting Save money for your school

Information Governance We can help your school comply with GDPR

Safeguarding Keep your school and community protected

Infrastructure Identify if your school network is compliant with the latest standards

Cyber Security Protect your school from online security threats

We produce a report – completely free of charge – setting out the best courses of action for your organisation. This will take into account its budget and will give costings for each option. The development plan will ensure you have the right information to make decisions about the development of your school or trusts IT for the next three years. To book your appointment you can call us on 0333 111 0004 or email

WE WANT TO HEAR WHAT YOU HAVE TO SAY Our customer’s feedback means a lot to us. We launched our new website and Square One platform in September and we would love to know what you think of them. It is important that we know what our customers like and dislike so we can implement these changes and give you the best service possible. Please email your feedback to


Baseline is a cloud-based management solution enabling schools, academies and MAT leaders to manage, monitor and report on key areas across their estate. The full five suite module package is Free to Concero IT Support Customers.

essential maintenence

contract management

asset management & maintenence

it service

development & compliance


Concero December Newsletter - Issue 3 - News from Concero  

Take a look at Conceros' December issue newsletter. Included in this edition: Protecting your Office365 / Preventing online abuse / Google c...

Concero December Newsletter - Issue 3 - News from Concero  

Take a look at Conceros' December issue newsletter. Included in this edition: Protecting your Office365 / Preventing online abuse / Google c...