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Hassle-Free Computer Management

We work IN your busi-

About BeckITSystems & Managed Services

ness, So You can work ON your business Computer Management Service

About BeckITSystems, Inc.

BeckITSystems’ Clients

is an unlimited computer re-

BeckITSystems provides unlimited Computer

BeckITSystems provides services and

source to bring you the most:

Management Services and Support to organiza-

solutions across the US to small, and

Responsive

tions with 5 to 200 employees. The simple ap-

medium-sized businesses in a variety of

Reliable

proach to delivering and pricing the services

Resourceful

makes it simple to receive all the resources of a

Proactive

complete computer department at an affordable,

Caring

predictable and fixed rate. BeckITSystems pro-

Enterprise Computer support

vides solutions to organizations that under-

for a predictable, affordable,

stand, demand, and know the value of technol-

fixed monthly fee.

ogy to their success and who want to receive maximum benefit from their investment in com-

Why clients hire us:

puter systems.

BeckITSystems

agement Services is not the cheapest, but it is

is

serious

about your business, respon-

Hassle-Free Computer Man-

focused on remaining affordable & predictable.

industries:

• • • • • • • • • • • •

CPAs Law Firms Non-Profits Engineering Civil Engineers Media Technology Construction Consultants Education Financial Firms Advertising Firms

sive and fast.

• • •

Average phone response is 12 seconds

BeckITSystems’ Mission

Your Computer Department

Positive service ratings:

As the trusted technology advi-

Computers are critical to all organizations

96%

sor, we’ve helped businesses &

today.

Support desk issues re-

not-for-profits

and enable strategic growth and mission

solved the first time in an

goals through supporting strate-

accomplishment.

average of 90 seconds:

gic computing.

Our clients re-

a full computer service department available

89%

ceive the attention & resources

when you need it for a fraction of the cost of

needed to consistently work in

having only one computer support em-

achieve

their

Computers support daily operations

BeckITSystems provides

Engineer on-time arrival

Ed Becker, President

within 5 minutes of ap-

their businesses without expensive computer hassles,

ployee.

pointed time: 99%

surprises and failures.

Often the most intuitive com-

cludes a senior CTO, network manager, help

puter decisions are the most expensive and least help-

desk, purchasing manager, and vendor

More information is available by

ful to an organization. Supporting our clients in many

management for your phone, ISP, and even

calling 888-815-9951 or on the

business lines across the USA every day provides our

copiers, all of which is usually out of reach of

web at —

team with valuable insights that benefit each client.

most organizations, all for an affordable fee.

www.BeckITSystems.com

22570 Markey Court Suite 200 Dulles, VA 20166 (703) 433-0730 (888) 815-9951 www.BeckITSystems.com

The full computer department in-


VALUE WITH SIMPLICITY

The Value of Computer Management C o m p u t er M a n a g e m e n t K ey B e n e f i t s : •

Rapid Response

Cost-Effective

Predictable Budget

Proactive Support

Detailed Reporting

Unlimited Support

Procurement

End user resources

Vendor Management

Strategic Planning

Business Continuity

Data Backup

Security Management

Eliminate Downtime

Increased Productivity

What our clients say: “I have been working with BeckITSystems for some

Computers are an undeniably critical component of all business operations. Your business success depends on your computers operating reliably and securely. Computer managed services provide you the unlimited proactive support that not only keeps your network running effectively and efficiently, but it helps you reach your business goals. While you focus on your core business, BeckITSystems provides you with an enterprise level IT department for less than it would cost you to manage your computers by your own employees. Our “Virtual Computer Department” gives you access to a comprehensive suite of tools and processes that normally have been available only at the largest companies. BeckITSystems will design and effectively manage your day-to-day computer needs while we provide strategic guidance to make sure you get the most from your computer investments.

BeckITSystems’ computer management programs have enabled organizations to reduce computer support costs by an average of 35% and infrastructure product costs by 40% by economies of scale and structures support practices coupled to 24x7 monitoring and management practices. We never sleep so that you can sleep well knowing that your computers and data are secure.

Why Clients Choose Us 1.

time and have consistently been pleased with

SERVICES AVAILABLE

BeckITSystems’ support is responsive,

Technical Support

thorough, rapid, reliable, proactive, per-

Help Desk

sonable, and always easy to work with.

Procurement Support

Experience built by serving hundreds of

Installation and Setup

competence and hard-

organizations in a wide variety of indus-

Maintenance

working friendly service.

tries.

Strategic computer consulting

3.

Fixed, affordable, predictable & budgeted

Application Support

4.

3rd Party Vendor management

Hardware Support

5.

A single source for all computer needs.

6.

Service delivery almost anywhere.

7.

Service guarantee and a personal commit-

their integrity, vision,

I recommend them to others without hesitation. It seems to me that this fine firm is a perfect ex-

2.

ample of dedication to customer service.” Ann McFeatters, Washington Bureau Chief, The Pitts-

Guaranteed Warranty

ment to do the right thing, no matter what. 8.

Core values that recognize we are in the people business providing computer services for human needs.

burgh Post-Gazette, The Toledo Blade

www.BeckITSystems.com

22570 Markey Court Suite 200 Dulles, VA 20166 Phone 866-963-6250 Fax 888-815-9951


Hassle-Free PC Management

PC Management Benefits Unlimited Access to Friendly Knowledgeable and Dedicated Engineers to Assist Your Team Support End User Efficiency, Productivity, and Satisfaction Empower End Users and Increase Technology Confidence Decrease Problem Resolution Time and Overall Technology Frustrations Optimize Desktop Performance with Regular Maintenance and Monitoring Ensure Predictable and Transparent IT Support Costs as Your Organization Grows and Changes Enable Key IT Personnel to Focus on Strategic Projects Instead of Computer Issues

What our

Complete PC Management for Small Business Affordably The complexity of today’s small business desktops, combined with an increasingly mobile and distributed work force with escalating end-user expectations make it extremely challenging for today’s small businesses to support their users. Today’s work force needs and demands the highest levels of service and support regardless of location or time of day. 97% of BeckITSystems Managed Computer Clients report high levels of satisfaction with each support experience. Average response time for an initial support call is 12 seconds with an average time to resolution with an engineer of 9 minutes, our clients are productive and enjoy receiving support when it is needed to the degree needed. Our “engineer anywhere” support technology places expertise on your desktop when needed!

BeckITSystems’ management tools access the desktop environment of its clients through a single engineering dashboard. Powered by the BeckITSystems Desktop Management System, technicians have complete visibility into hardware and software assets, allowing for unmatched levels of desktop management and service to end users. The BeckITSystems Desktop Management System allows greater support for your computers and provides organizations with more control for easier purchasing, upgrading, maintenance, and budgeting. This tool enables BeckITSystems to ensure all your desktops have the most recent critical software patches, proper software licenses, are secured with updated Microsoft Security Patches, and updated anti-virus software. Like a car, regular maintenance makes reliable computers.

clients say: ““I have been working with BeckITSystems for some time and have consistently been pleased with their integrity, vision, competence and hardworking friendly service. I recommend them to others without hesitation. It seems to me that this fine firm is a perfect example of dedication to customer service.” Ann McFeatters, Washington Bureau Chief, The Pittsburgh Post-Gazette, The Toledo Blade

More information on the web at: www.BeckITSystems.com

22570 Markey Court Suite 200 Dulles, VA 20166 888-815-9951 www.BeckITSystems.com


Hassle-Free PC Management

Small Business Needs PC Management Basic Provides unlimited live support to Microsoft Windows & Office, email, 3rd party applications and software, and Internet connectivity. Our basic plan ensures that all of your desktops receive recommended maintenance and security.

Professional

Service Features and Benefits The PC Management plans give you an all-inclusive support agreement to handle every aspect of your computer and network technology. Everyday there are new patches, updates, and hot-fixes available from Microsoft for your computers. To help keep your systems running at their optimal level, we perform updates and maintenance on a recurring DAILY basis on all of your computers. We handle all the maintenance so your investment lasts longer and works reliably without you needing to take valuable time away from your business to worry about the upkeep.

Desktop Management Solutions

Offers unlimited remote control and phone support, plus this plan brings an added level of maintenance to your computers with unlimited after hours support.

Premium Includes unlimited remote control and handheld support along with an anti-virus license with the added security of unlimited after hours support.

Enterprise Includes unlimited remote control and handheld support along with an anti-virus license with the added security of unlimited after hours support and on-site services calls, desktop solutions consulting, and desktop projects.

22570 Markey Court Suite 200 Dulles, VA 20166 888-815-9951 www.BeckITSystems.com


Hassle-Free Server Management

Hassle-Free Complete Server Management Protects Critical Assets

Server Management Plans for Critical Assets Proactive monitoring, remote management and administration Anti-Virus with Security Patches and Updates safeguard against downtime, lost data, and security breaches. 24x7 Server Monitoring and management ensures continual server uptime.

What our clients say: “Thank you for delivering far more than we expected in technology expertise, customer service, business consulting and peace of mind. Your solutions help us use the computers we already have so we can move our business to the next level while saving money. It is a pleasure to work with BeckITSystems.” Dan Caporale, President/ CEO, Multiple Streams Professional Staffing

Servers are the heartbeat of a network and need many systems, called services, running in them in order to function properly. Because we know how vital your company’s server is, we keep a watchful eye on your server all day, every day, 24x7. If any of its “services” go down, we restart them immediately and can even reboot the server remotely if necessary. We also perform active maintenance on this important computer to make sure your organization stays up and running. The center of your small business network is your servers. They house critical applications, databases, and email functionality. Your servers are mission critical for the overall success of your business and health of your network.

BeckITSystems’ server management programs implement the most technologically advanced tools which we employ to monitor the most critical aspects of your server environment and manage the performance of your servers on-demand and in real time. Server management will also implement advanced best practices for backup and disaster recovery. In the unlikely event of any unforeseen disasters, your business will be prepared to ensure business continuity and functionality while avoiding costly and unnecessary downtime. BeckITSystems becomes your network administrator, performing all routine maintenance required to keep your employees working and your network secure. Server management assures your employees are able to work.

More information on the web at: www.BeckITSystems.com

22570 Markey Court Suite 200 Dulles, VA 20166 888-815-9951 www.BeckITSystems.com


Hassle-Free Server Management

Small Business Needs Server Management Basic Allows your business to have access to both proactive and reactive remote support on an unlimited basis. Ideal for businesses with some in house server support resources or seeking a remote only solution

Server Management Features and Benefits A team of experienced engineers stand behind each one of your servers, 24x7. The Server Management plans include critical monitoring and maintenance required on a regular basis. All of the include 24/7 remote support. For servers that require additional management, unlimited on-site support is available. Everyday there are new patches, updates, and hot-fixes available from Microsoft for your servers. To keep the servers running at their peak level, updates and maintenance are done on a recurring basis daily and hourly. We handle all the maintenance so your investment lasts longer and works reliably without taking valuable time away from you and your business to worry about the servers.

Professional Includes unlimited remote server monitoring and management. This plan brings an added level of maintenance to your servers with quarterly on-site maintenance for patch updates, back-up restore testing, and application support. A complete outsourced server management solution.

Premium Offers all the features of our professional plan plus the added security and benefits of unlimited remote and onsite support!

Enterprise Includes unlimited remote control and handheld support along with an anti-virus license with the added security of unlimited after hours support and on-site services calls, desktop solutions consulting, and desktop projects.

22570 Markey Court Suite 200 Dulles, VA 20166 888-815-9951 www.BeckITSystems.com


Hassle-Free Network Management

Hassle-Free Network Management Network Management Key Benefits

• •

• • •

Maximize and Improve Network Performance Efficiency, and Effectiveness Decrease and Eliminate Episodes of Network Downtime and Data Loss Unlimited Proactive Monitoring and Management of your Network to Improve Stability Protect Against Network Security Breaches Increase Responsiveness for Problem Monitoring and Reporting Across your Networks Real-Time Hardware and Software Inventory You Will Know Exactly what Equipment and Software has Been Installed 3rd Party Vendor Management VPN Management

Your company’s network security, performance and reliability is a crucial element to success. Achieving this level of performance is possible only with regular maintenance, administration and monitoring to perform at that level. As your network manager, BeckITSystems manages, monitors and maintains the overall health of your network 24x7. By proactively maintaining your network, BeckITSystems’ technology specialists are able to pinpoint issues before they surface, preventing your company from expensive downtime and other complications. As your business grows, BeckITSystems will help to ensure you have the necessary network resources to sustain its development for the overall success of your business and health of your network.

BeckITSystems provides the most advanced remote network monitoring tools, asset management tools and help desk ticketing system. BeckITSystems proactively monitors and manages your network to protect and defend against hackers, viruses, and spyware while ensuring uptime, productivity and efficiency. BeckITSystems’ network management services monitors, maintains and manages five functional areas. 1. Fault Management—Detect, isolate, notify, and correct faults encountered in the network. 2. Configuration Management—Configuration aspects of network devices such as file management, inventory management, and software management. 3. Performance Management—Monitor and measure various aspects of performance so that overall performance can be maintained at an acceptable level. 4. Security Management—Provide access to network devices and corporate resources to authorized individuals. Accounting Management—Usage information of network resources 5. Accounting Management—Usage information of network resources

Multiple Office Connectivity What our clients say:

“Thank you for delivering far more than we expected in technology expertise, customer service, business consulting and peace of mind. Your solutions help us use the computers we already have so we can move our business to the next level while saving money. It is a pleasure to work with BeckITSystems.” Dan Caporale, President/CEO, Multiple Streams Professional Staffing

More information on the web at: www.BeckITSystems.com

22570 Markey Court Suite 200 Dulles, VA 20166 888-815-9951 www.BeckITSystems.com


Hassle-Free Network Management

Network Management Features and Benefits Business Needs Network Management What Clients Say

A team of experienced engineers stand behind each one of your servers, 24x7. The Server Management plans include critical monitoring and maintenance required on a regular basis. All of the include 24/7 remote support. For servers that require additional management, unlimited on-site support is available. Everyday there are new patches, updates, and hotfixes available from Microsoft for your servers. To keep the servers running at their peak level, updates and maintenance are done on a recurring basis daily and hourly. We handle all the maintenance so your investment lasts longer and works reliably without taking valuable time away from you and your business to worry about the servers.

The level of service from BeckITSystems has been outstanding. Every member of your team is courteous, knowledgeable and willing to go the extra mile to handle our needs. Our technology coordinator commented just yesterday how impressed she was to see everyone working after hours to resolve a connectivity issue. To say we are delighted with your service would be an understatement. Your comfortable style of doing business and willingness to explain highly technical problems in layman’s terms is refreshing. We are confident we have made the right choice in selecting BeckITSystems as our technology advisor.� Tina Crawford, CIC, CISR, Vice President NCG Insurance Agency

22570 Markey Court Suite 200 Dulles, VA 20166 888-815-9951


Off-Site Data Backup & Disaster Recovery

Business Continuity Assured KEY Values

• • • • • • • •

Five Reasons To Rely On Data Protection Services The time to restore operations or just a lost data file is dramatically reduced to minutes. The system provides up to 96 restore points each day by backing up every 15 minutes. Off-site storage at three regionally dispersed backup centers. Quarterly external security scan and review Annual security review

1.

2.

The security and availability of your data is unconditionally guaranteed.

3.

We restore the data for you and offer free help for recovering files. Data backups are monitored 24x7 and formally tested monthly.

4.

Business continuity plan Disaster recovery plan Printing efficiency review Document management review Hardware lifecycle review

Three secure state-of-the-art data centers are staffed 24x7 by specialty engineers who make certain all data is protected from even the worst disasters.

5.

Disaster recovery services to restore you data if all of it is lost at one time is included. Most services charge for this. BeckITSystems is a local company with a real live office able to be with you in a time of need. Other such services are made up of a couple of guys working from a remote site reachable by only email or phone.

What Does It Do? 1.

A complete solution designed to reduce the impact of any server down time to minutes—not days.

2.

Standby server always available to restore operations in minutes not hours or days.

3.

Near real-time backup: new data captured as often as every 15 minutes.

4.

Secure off-site storage at 3 backup centers with at least two more than 500 miles from your offices.

5.

Backup centers staffed 24x7 to monitor and manage the backups.

6.

No impact on your network or Internet connection.

7.

Designed especially for small and mid-sized organizations.

8.

Industry compliant including HIPAA, GLBA & more.

9.

Disk based — no tapes ever.

10. Affordable. The pricing is all inclusive—No hidden costs, No Surprises.

What people say:

“ After the earthquake, we lost everything. The Bullet-Proof Data Protection Technology restored our company to full operations in less than two hours. It saved our bacon for sure. I strongly encourage all organizations, owners, and managers to consider adopting this service. IT WORKS!” Eric Adkins, Adkins Corporation, Los Angeles, CA More information on the web at: www.BeckITSystems.com

22570 Markey Court Suite 200 Dulles, VA 20166 888-815-9951 www.BeckITSystems.com


Off-Site Data Backup & Disaster Recovery Protect Your Data—$355 first server Scary But True Facts About Data Loss Key Features • • • • •

Frequent backup Off-site storage Multiple restore points daily Standby server capability Advanced restoration options includes Exchange email Bare-metal restorations to different hardware

Why BeckITSystems? “I

have

been working w i t h BeckITSystems for some time and have c o n s i s tently been pleased with their integrity, vision, competence and hard-working friendly service. I recommend them to others without hesitation. It seems to me that this fine firm is a perfect example of dedication to customer service.” Ann McFeatters, Washington Bureau Chief, The Pittsburgh Post-Gazette, The Toledo Blade

1.

The average failure rate of disk and tape drives is 100% ALL STORAGE DRIVES WILL EVENTUALLY FAIL 2. Only 34% of companies test their tape backups and, of those who do, 77% have found failures. 3. 78% of data losses are from hardware malfunction 4. 11% of data losses are from human error 5. 7% of data losses are from software corruption 6. 2% of data losses are from computer viruses 7. 1% of data losses are from natural disasters 8. 1 in 25 notebooks are stolen, broken or destroyed each year 9. 60% of companies that lose their data will go out of business within 6 months of the disaster 10. Only 25% of users frequently back up their files, yet 85% of those same users say they are very concerned about losing important digital data

The backup device (NAS) has the ability to create a standby of a failed server by creating a virtual image of the failed server on the NAS. This unique ability is due to the fact that the virtualization engine understands the backup images as a hard drive allowing a failed server to be virtualized within minutes. The “virtualized” server retains the same IP address, NetBIOS name, MAC address and application state of the original server. Once virtualized, the standby server will resume the backup schedule that was in effect before the failure. This rapidly restores operations and provides time to repair the failed one.

More information at:

22570 Markey Court Suite 200 Dulles, VA 20166 888-815-9951 www.BeckITSystems.com


Hassle-Free Computer On-Call Services

Key Benefits of On Call Service

BeckITSystems' On-Call Computer Service gives small businesses access to a complete IT department, a proactive and automated preventative maintenance schedule, and the flexibility to control IT budgets. BeckITSystems' On-Call Computer Service is ideal for small businesses seeking more than just reactive hourly IT support.

Ensures end user productivity and

computer

Stay ahead of problems before they are failures

A complete IT department when you need us

BeckITSystems' On-Call Computer Service ensures peace of mind through a combination of advanced network monitoring tools and a highly experienced team of technicians. We monitor up to 250 parts of every computer all day, every day, and begin troubleshooting potential issues before problems arise. Business continuity and maximum network uptime are critical to your business and BeckITSystems' On-Call Computer Service ensures both.

BeckITSystems' team consists of a complete computer department that is available to you with just a phone call or email. You will have access to complete network support from our remote and on -site engineers should the need arise as well as a project team when the need arises. BeckITSystems understands that response times are critical when you have a technology issues. By providing the support you need at the time you need it, and continuously monitoring and managing your computers, you have an affordable mix to keep your computers maintained and reliable.

reliability

through a structured monitoring and maintenance program in operation all day every day.

Network Security Anti-virus and spyware updates are applied regularly all day every day, ensuring safety and security of your computers.

Network Performance Automatic alerts along with structured network monitoring, maintenance,

and

.

administration

prevent crashes and down time.

Hard drives fail most frequently when they fill up.

Hard drive

storage is monitored with alerts when a hard drive reaches 70%, 80%, and 90% of capacity.

Experienced Help Desk Toll-free help desk support is available from experienced and friendly engineers who coordinate with on-site engineers who are scheduled on a regular basis, regardless of any issues.

More information is on the web: www.BeckITSystems.com

www.BeckITSystems.com BeckITSystems, Inc.22570 Markey Court Suite 200 Dulles, VA 20166 (703) 433-0730 Toll-Free 866-963-6250


Hassle-Free Computer Services On-Call

Small Business Support for $299 per month*—no surprises! This popular On-Call Service meets the needs of small and larger organizations that need computer management & maintenance with secu-

The Main Key to Computer Maintenance

rity from viruses and spyware.

Computers are a lot like

PC Maintenance Includes

cars, when properly maintained, they work reliably & for a long time!

That is

why

Server

the

PC

and

• • • • •

maintenance programs are designed to implement the proper maintenance activi-

ties on a regular and recurring

schedule

while

Automated Scheduled Anti Virus Updates Automated Scheduled Spyware Prevention and Deletion Automated Temp File Deletion Automate Patch Assessments & Updates Comprehensive Tracking of All Software and Hardware on Each Desktop/Laptop Detailed & Comprehensive Reports for Inventory & Preventative Maintenance Activities

monitoring over 250 key

puter must run smoothly.

What our clients say:

“I have been working with BeckITSystems for some time and have consistently been pleased with their integrity, vision, competence and hard-working

Server Maintenance

Additional On-Call Computer Services

activities that every com-

• • • • • • • •

Toll-Free Live Help Desk Support Network Support and Administration Strategic Planning and Guidance Hosted Solutions (email, backup, spam filtering) Onsite Support and Projects Custom Development Disaster Recovery Planning

• • • • • • • • • •

Windows Update Services Automated Daily Maintenance Database Log Monitoring Email Message Monitoring Event Log Monitoring Service Monitoring Security Patch Management Service Pack Management Core Health Monitoring *Each additional server @$99/month; each additional PC @$9/month

friendly service. I recommend them to others without hesitation. It seems to me that this fine firm is a perfect example of dedication to customer service.” Ann McFeatters, Washington Bureau Chief, The Pittsburgh PostGazette, The Toledo Blade

Call or email to receive your free copy: “Consumer Awareness Guide To Choosing An Honest, Reliable, and Competent Computer Repair Technician” Don’t Trust Your Computer or The Irreplaceable Files On It To Just Anyone www.BeckITSystems.com BeckITSystems, Inc.22570 Markey Court Suite 200 Dulles, VA 20166 (703) 433-0730 Toll-Free 866-963-6250


Chief Technology Officer Benefits

Consulting & Strategic Computer Planning CTO Services Key Values BeckITSystems CTO Services provide clients with business technology planning tools. These tools help businesses effectively plan, implement, and manage their technology in the most strategic and cost-effective manner. Some examples of the services our CTOs provide:

• • • • • • • •

Current technology assessment Meeting business objectives Data backup review External security scan Business continuity plan Printing efficiency review Document management Hardware lifecycle review

What our clients say: “ The level of service from

BeckITSystems has been outstanding. Every member of your team is courteous, knowledgeable and willing to go the extra mile to handle our needs. Our technology coordinator commented just yesterday how impressed she was to see everyone working after hours to resolve a connectivity issue. To say we are delighted with your service would be an understatement. Your comfortable style of doing business and willingness to explain highly technical problems in layman’s terms is refreshing. We are confident we have made the right choice in selecting BeckITSystems as our technology advisor.” Tina Crawford, CIC, CISR, Vice President NCG Insurance Agency More information on the web at: www.BeckITSystems.com

What Can A CTO Do?

Scheduled CTO Calls

Clients enrolled in BeckITSystems’ Chief Technology Services are assigned a Chief Technology Officer (CTO) whose priority is to keep their business on the fast track to success. CTO Services give BeckITSystems clients access to highly experienced IT managers who are experts in applying business technology to achieve business goals. Your CTO has the ultimate responsibility for making sure your business is gaining as much value from this service by:

Your BeckITSystems’ CTO is an extremely valuable asset to your company. Your CTO should be viewed as a strategic part of your executive team; bringing years of industry knowledge to your critical business decisions. Meeting with your CTO regularly helps with ensuring maximum strategic value is achieved from your computers for your organization.

• Acting as your trusted business technology advisor on all technology issues • Helping to incorporate technology plans that support your overall business strategy and goals • Using tried & trusted processes to guide your business technology decisions • Ensuring the best technology investments for your business are made and are producing the highest ROI • Monitoring of overall computer management services performance; ensuring the highest levels of service for our clients • Discovering the most advantageous technological routes for your company’s overall continuous advancement • Providing assistance with technical documentation to help your business comply with regulations

Case Study: A company of 27 employees in the financial services industry was experiencing a problem with the ten customer service representatives’ (CSR) ability to respond. The call volume was high and the response to customers was showing an increasing backlog. The CTO was called in to acquire four new workstations for the new hires the company would recruit. The CTO’s review showed that the computers needed more memory in order to achieve the company’s goal of same call response to client calls. A test with the additional memory in one computer revealed that the additional memory more than doubled the CRS’s call handling capacity. Rather than acquire memory for the aging computers, it was decided to acquire new and faster computers with dual monitors. The results were that the client avoided hiring four new employees and the associated costs for salary, benefits, accommodations, training, and supervision every year. The CSRs quickly regained the ability to handle all calls on the first contact, and the company was able to grow by 25% with the same CSRs and no additional annual labor expenses.

Value Summary Anticipated cost : $216,000/year recurring Cost of CTO Solution:: $400 ONE TIME Cost of Final Solution: $11,097 ONE TIME CTO Value for 2008: $204,093 PER YEAR!

22570 Markey Court Suite 200 Dulles, VA 20166 888-815-9951 www.BeckITSystems.com


Chief Technology Officer Benefits

Consulting & Strategic Computer Planning Business Needs CTO Expertise Why BeckITSystems? “I have b e e n working w i t h BeckITSystems for some time and have consistently been pleased with their integrity, vision, competence and hardworking friendly service. I recommend them to others without hesitation. It seems to me that this fine firm is a perfect example of dedication to customer service.” Ann McFeatters, Washington Bureau Chief, The Pittsburgh Post-Gazette, The Toledo Blade

A chief technical officer or chief technology officer (abbreviated as CTO) is an executive position which is focused on scientific and technical issues within an organization. Essentially, a CTO is responsible for the transformation of capital - be it monetary, intellectual, or political - into technology in furtherance of the company's objectives. The CTO’s value to the organization is three fold: providing strategic direction to achieve corporate goals, solving problems by acquiring and adapting ready-made technologies, & ensuring all computer equipment & service purchases support business goals and provide maximum return for the investment.

More information at:

www.BeckITSystems.co m

22570 Markey Court Suite 200 Dulles, VA 20166 888-815-9951 www.BeckITSystems.com


Business Communications Services

Complete Email & Collaboration Services Hosted Exchange Benefit

Your business communications are hosted and managed so you don’t have to deal with the hassle—or the expense. Exchange hosting enables companies of all sizes to have flexible, easy-to-use, business-class messaging, as well as collaboration and group scheduling. Featuring telephone support and a performance guarantee, hosted Exchange provides the tools you need for reliable company email and collaboration.

What our clients say: ““I have been working with BeckITSystems for some time and have consistently been pleased with their integrity, vision, competence and hard-working friendly service. I recommend them to others without hesitation. It seems to me that this fine firm is a perfect example of dedication to customer service.” Ann McFeatters, Washington Bureau Chief, The Pittsburgh Post-Gazette, The Toledo Blade

Hosted Exchange Email B e c k I T S y s te ms ’ Email Service provides the tools you need for reliable company email and collaboration. Enjoy the advantages of Exchange 2007 without investing in infrastructure, and stay securely connected— whether in the office or on the road. BeckITSystems’ hosted Exchange email service includes the full set of features of MS Exchange email, as well as additional value-added services to secure your email and enable your team to collaborate.

Full protocol support (MAPI, IMAP, POP, OWA)

Shared calendars & scheduling: Set up meetings effortlessly through group scheduling and availability tracking

Contact management: Create a shared list of contacts and distribution groups

Assign & share tasks: Assign tasks to co-workers and track progress

• Email: Access to your Exchange email through your chosen email client or Web browser, including Outlook, Entourage, and Outlook Web Access (OWA).

Full-featured email and collaboration services of Microsoft Exchange 2007

Includes downloadable copy of Outlook 2007 or Entourage 2008

Spam & virus protection: Basic anti-spam and anti-virus protection is included with our hosted Exchange service Integrated SharePoint: 100MB SharePoint collaboration site for group collaboration, and RSS feeds.

Email Archiving & 14 day selfservice restore for deleted items.

BeckITSystems’ implementation team support for account set-up

Email Archiving for Compliance

More information on the web at: www.BeckITSystems.com

Yourdomain.com

22570 Markey Court Suite 200 Dulles, VA 20166 888-815-9951 www.BeckITSystems.com


Hassle-Free Corporate Communications Hassle-Free Email Features and Benefits Guaranteed Reliability

Hassle-Free Exchange eMail Service

BeckITSystems features live customer support, an industryleading 100% availability guarantee, and secure connectivity via HTTPS, the same technology used for on-line banking. Basic & Advanced Email Compliance & Archiving available. Request pricing and information.

Basic 500 MB storage OWA web client Only

Professional 1 GB Storage and Outlook, OWA, or Entourage 2008

Premium 2GB Storage and Outlook, OWA, or Entourage 2008

Enterprise 4GB Storage and Outlook, OWA, or Entourage 2008

22570 Markey Court Suite 200 Dulles, VA 20166 888-815-9951 www.BeckITSystems.com

Professional Computer Management Services  

BeckITSystems provides organizations with computer management services

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