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PCMH Certification CompleteCare is proud to have once again received the Joint Commission’s Gold Seal of Approval® for Primary Care Medical Home (PCMH) Accreditation. To earn this distinction, CompleteCare Health Network underwent a rigorous, unannounced onsite survey. During the review, a team of Joint Commission surveyors with expertise in ambulatory health care, evaluated compliance with ambulatory care standards related to a variety of areas, including coordination of care, infection prevention and control, management of medications, and patient education and training.

Patient Assessments CompleteCare has implemented three new surveys to assess patients, hoping to help them get more out of their healthcare visits. Health Literacy, which determines how much a patient understands about healthcare and helps providers and staff cater information based on that knowledge. Learning Needs Assessments which focus on determining a patient’s cultural and religious beliefs, emotional barriers, motivation, physical and cogitative limitations, and works to understand how these things will impact the patient’s health and healthcare. Finally, Self-Management Goals, which ask patients to work with their healthcare provider to set measurable short-term and long-term goals and action plans for their health. When combined these offer the patient a better experience and help them both receive better care and understand their next steps. 

2016 HIGHLIGHTS • Reorganized CompleteCare’s Care Management Team to empanel care managers within our health centers and assign them to specialties that best match their talents.

• Acquired $258,227 in additional Ryan White Funding. • Expanded HIV and Hepatitis C treatment services to our Wildwood Medical & Dental Professionals office.

• Refocused team goals to help meet PI objectives and Healthcare Effectiveness Data and Information Set (HEDIS) measures.

• Worked to identify ten new patients with HIV and helped get them into care.

• Acquired the Gilead Focus Grant for Hepatitis C Virus testing and linkage to care.

• Reached a total of 87% of patients with HIV having a suppressed viral load.

2017 CompleteCare Health Network Annual Report