Performance
Satisfaction Rating
Internal Satisfaction Survey Results Across Agency
Vocational Residential Children’s Programs
Fiscal Year
The CSS Board of Directors conducts an annual satisfaction survey as part of the internal evaluation of quality. Individuals, family members and staff rate their level of satisfaction on specific areas of services with residential, supported employment and children’s services. A 4 indicates that the respondent is highly satisfied and a 1 indicates a low level of satisfaction with that item. CSS services have maintained a consistent level of satisfaction, between satisfied and highly satisfied (3-4) each year since inception.