Your Merger Guide Official system conversion from February 14-17, 2014
Community Choice Credit Union welcomes you!
Frequently asked questions We provide loans for about the merger every need Learn how the system conversion will impact you and discover answers to many of your questions (Page 2).
Explore the different types of loans the Credit Union offers to cover all of your needs (Page 8).
Paying it forward to Michigan communities Read about the Community Choice Foundation’s commitment to ‘Give Big’ to Michigan communities (Page 9).
CONTENTS 1 Welcome to the Community Choice Family
7 Enjoy the convenience of our electronic services
2 Important information regarding the merger and system conversion
8 Need a loan? Weâ€™re ready to help! 9 Community Choice Foundation gives big
5 Itâ€™s time to GetBigReward$ 6 Checking accounts that fit your needs
On the cover: Community Choice team members and family walked to raise money for the Detroit Zoological Society on September 15, 2013. Jenny Moroski (Royal Oak Branch Manager) and Jayson Bauer (Warren Branch Manager) delivered toy bears to the Royal Oak Fire Department.
If you have any questions, please contact us through one of the options below: Email:
Welcome to the Community Choice Family! Dear Valued Members,
hank you for your ongoing support during our credit union merger. On February 16, 2014, we plan to complete our system conversion and extend you full access to our branches, ATM network and financial services.
This guide will help you understand the conversion process of your existing accounts and provide you with the resources to take advantage of our innovative financial tools. The merger with Community Choice expands the Credit Union’s footprint which dates back to 1935. As we continue on a journey making financial services available to more and more Michigan communities, we are reminded that our roots trace back to serving the best interests of our members through great service, low rates on loans and convenient access to products and services.
Robert Bava, President & CEO of Community Choice Credit Union
Your questions and feedback have been valuable to our staff while working through the merger process. Our Personal Advisors look forward to introducing you to our extended line of financial solutions and our GetBigReward$ program. The GetBigReward$ program provided members with more than $850,000 in credits and rebates for 2013. This is our way of thanking members for making Community Choice their primary financial institution. As we grow, we plan to reinvest resources into delivering you the best possible experience. That’s why plans are underway to renovate the Royal Oak branch, as well as some of our other branches. The Royal Oak branch will remain open throughout renovations to avoid any inconveniences to members. Stay tuned for details on the date of the grand re-opening of the Royal Oak branch and progress on other branch renovations. On behalf of our Board of Directors and entire Credit Union team, I again thank you for your support and welcome you to Community Choice! Sincerely,
Robert Bava President & CEO Community Choice Credit Union
“provided The GetBigReward$ program more than $850,000 in credits and rebates to our members for 2013. This is our way of thanking members for making the Credit Union their primary financial institution.
Your Merger Guide | 1
Important information regarding th
Use key dates and frequently asked questions as a quick reference gu System conversion begins
The Royal Oak branch will close for the evening at 5 p.m. on February 14. During the system
Feb 14 -16 conversion some credit union services may be unavailable beginning at 5 p.m. on February 14 through February 16.
All debit card holders will receive a new ATM or VisaÂŽ debit card during the week of February 10. You can begin using your new card on February 15.
Community Choice checks
All checking account holders will receive a complimentary box of checks. Please begin using these new checks beginning on February 15.
e-Banking availability Feb 16
On February 16 you will be able to access e-Banking by visiting CommunityChoiceCU.com. In e-Banking you can make common account transactions from the convenience of your home.
System conversion complete Feb 16
On February 16 our system conversion will be complete! You can now take advantage of your new and improved services.
Access to branches and shared branch locations Feb 17
On February 17 you will have full access to all eight Community Choice branch locations. In addition, you can visit any of our shared branch locations in the CO-OP Network. Visit our website to locate your nearest shared branch location.
What happens to my ROME account?
All ROME accounts and balances will be transferred to Community Choice during merger weekend (February 14 â€“ 16). If you already converted your account to a Community Choice account, please disregard the following information.
What will my account number be?
We will maintain your existing ROME account number and add a 77 and zeros to the beginning of the number to equal ten digits. For example if your ROME account number was 1234 it becomes 7700001234. Enter your account number utilizing the following format: 77_ _ _ _ _ _ _ _ Your Merger Guide | 2
he merger and system conversion
uide of important account information Account name and membership balance requirement changes: ROME Regular share Share draft Vacation club Christmas club $5 membership requirement
Community Choice Prime share Community Checking Daily share Holiday savings $10 membership requirement*
*During merger weekend, Community Choice will make a one-time deposit of $5 into your prime share account towards the new minimum balance required for membership.
Direct deposit and/or automatic payments?
All former ROME direct deposits and automatic payments will be directed to your new account number. After February 15, please update any direct deposit or automatic payment information (existing and new) with your new account number and your new routing number. Direct deposits or automatic payments to and from your checking account follow the format given below: • New routing number: 272079021 • New account number: 10377 _ _ _ _ _ _ _ _ (Total of 13 digits – add “103” to the beginning of your new ten digit account number). • For savings account deposits/payments use the same routing number and “100” in front of your new ten digit account number #: 10077 _ _ _ _ _ _ _ _
All debit card holders will receive a new ATM or Visa® debit card and instructions the week of February 10. • Continue to use your ROME debit card through February 14. • Use your new Community Choice ATM or Visa debit card to access your account beginning February 15. • Please be sure to update any reoccurring payments with your new card number.
• All checking account holders will receive a complimentary box of Community Choice checks. You can begin using your new Community Choice checks on February 15. • When ordering new checks, please use the format below: New routing number: 272079021 New account number: 10377 _ _ _ _ _ _ _ _ (Total of 13 digits – add “103” to the beginning of your new ten digit account number). We will continue to honor and clear any outstanding ROME checks on your new account through August 2014.
Flip to view more FAQs on page four Your Merger Guide| 3
Important information regarding the merger and system conversion cont. Dividends:
Eligible ROME accounts will receive a final dividend on Friday, February 14 and a final paper statement will be mailed to all account holders. Beginning February 15, Community Choice dividends will start to accrue for all dividend bearing share accounts.
What are the account fees?
Included with this guide are your account disclosures and a copy of our current fee schedule. In many cases our GetBigReward$ credits cover fees you may incur. • You will continue to follow the ROME fee schedule until February 14. • As of February 15, fees will be assessed according to the Community Choice fee schedule at the Emerald/Gold/Silver or Copper account level. • You will be eligible for our GetBigReward$ program levels and credits beginning March 1. At this time, your fees will be determined based upon your GetBigReward$ status. View page five to learn more about GetBigReward$.
What happens to my loan and how do I make payments? Your loan and any balance or available balance will be transferred to Community Choice during merger weekend. Your original loan contract will be honored. This means no changes to your rate or term. Please set up any automatic payments or transfers within e-Banking beginning February 16.
Accessing your account through e-Banking:
Beginning February 16, access your account 24/7 through e-Banking. Visit CommunityChoiceCU.com to enter the following first time login information in the e-Banking login box: • Username (totaling nine characters): Your first initial, followed by the first five letters of your last name (if you have less than five letters, use your entire last name) then the last three numbers of your member number (or as many numbers as you need from the end of your member number to make your username a total of nine characters. For example, if your name is Maria Johnson and your member number is 12345, your username would be would be mjohns345. If your name is Maria John, your username would be mjohn2345. • Password: To receive your initial password, enter your username and click “Forgot Password.” You will receive your new password at the e-mail address you had on file with ROME Credit Union. You will no longer be able to access ROME’s homebanking system (It’s me 24/7) as of 5 p.m. on February 14. To access any previous statements or historical information, please visit this site prior to February 14 and print any important information.
Address changes/alternate addresses: Please notify us anytime you have an address change by completing an address change in e-Banking. If you have an active alternate address (e.g. you live in Florida in the winter), please call us at 877.243.2528 after February 17 and we’ll set up your alternate address. Your Merger Guide| 4
It’s time to Get rewarded for making the most of your membership Once the conversion is complete, you’ll automatically be enrolled in our member rewards program, GetBigReward$. Based on your level of participation you’ll receive reward credits beginning March 1. There are four levels determined by the number of active products and services you have: Emerald, Gold, Silver and Copper. Emerald and Gold levels receive monthly credits that can be used to offset fees or be refunded at the end of the year. Plus, Emerald members may be eligible to receive up to a 10% loan interest rebate on qualified loans! REWARD LEVELS
Annual rewards credits
Choose any of our offerings below and start earning rewards, including up to a 10 percent annual rebate on qualified loan interest!
ATM/Visa® Debit Card
Home Equity Loan
CCIS Investment Services
Visa® Platinum Credit Card
Add additional products/services by: Visiting CommunityChoiceCU.com Calling us at 877.243.2528 Visiting your nearest branch location Your Merger Guide| 5
Checking accounts that fit your needs Simple. Reliable. Community Checking
Itâ€™s that simple! No monthly maintenance fee and no minimum balance requirements. Checking (share draft) account holders are eligible for many perks including unlimited debit card transactions, online banking, bill payment and fee-free access to more than 30,000 ATMs nationwide; more than any bank offers!
Earn interest with Community Plus Checking If you have a high balance account, Community Plus Checking is a great option so you can earn interest on your money. With a minimum balance of $2,500, Community Plus Checking provides you benefits like: dividends, unlimited debit card transactions, online banking, bill payment and fee-free access to more than 30,000 ATMs nationwide.
What if I want to open a checking account? Opening a new checking account is simple! You can visit any Community Choice Credit Union branch or contact us at 877.243.2528 to get started. When you open your new checking account, you will receive a Community Choice VisaÂŽ debit card to access your checking account.
Community Choice Investment Services can help you achieve your financial goals Community Choice Investment Services is a proactive wealth management firm that specializes in retirement income planning and investment strategies. By striving to understand your situation, we will create a plan for you and your financial needs. Review your portfolio and financial plan with Michael or Wendi today! Michael McCauley (CRPC)
Wendi Diacono (CFS)
Financial Planner 877.243.2528 ext. 1631 MM@CCISInvest.com CCISInvest.com
Financial Planner 877.243.2528 ext. 1333 WD@CCISInvest.com CCISInvest.com
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Enjoy the convenience of our electronic services The end of 9 to 5 banking Access your Community Choice accounts from the convenience of your smart phone, tablet or desktop —24 hours a day, seven days a week. Mobile banking and e-Banking provide you fast, free and secure access so you don’t have to worry about visiting a branch. In addition, we offer the following complimentary services which add value to your membership.
• • • • • • • • •
e-Pay Online chat (coming soon!) e-Statements and notices e-Alerts Online account and loan applications e-Deposit Credit card inquiries Calculators Switch kit
What key features are available with mobile banking?
Mobile banking allows you to check account balances, view transaction history, transfer funds and pay loans. To login you’ll need to register your device and can utilize your e-Banking user ID and password. Learn more by visiting CommunityChoiceCU.com.
What key features are available in e-Banking?
e-Banking allows you to check account balances, view transaction history, transfer funds, pay loans, open share accounts, view pending direct deposits, as well as many other useful features which you can learn more about on our website. Plus, our multi-factor authentication helps ensure your account is safe from identity theft.
How do I access e-Banking?
In the username field enter your first initial followed by the first five characters of your last name. For example, Maria Johnson would be mjohns. To receive your initial password, enter your username and click “Forgot Password.” You will receive your new password at the e-mail address you had on file with ROME Credit Union.
What is e-Pay and how do I sign up for it?
e-Pay is a service that’s free for all checking account holders that allows members to easily pay their bills. e-Pay is available 24/7, saves postage costs and is securely located in e-Banking. You can sign up for e-Pay by logging into e-Banking and following the enrollment prompts. Your Merger Guide |7
Need a loan? We’re ready to help! Community Choice Credit Union is a full service lender. Whether it’s financing a car or obtaining a mortgage, we’re here to assist you. Take a moment to explore some of our loan solutions below. • Visa® Platinum credit card
• Home equity line of credit
• New, used and classic cars
• Home purchase or refinance
• Personal loan
• Boats and watercraft
• Personal line of credit
• RVs and camper trailers
• Share secured loan
• Home equity loan
What if I want to apply for a new loan? Simply pick your preferred method below and submit your loan application.
• Online: apply at CommunityChoiceCU.com. • By phone: speak to a Personal Advisor at 877.243.2528. • In person: visit one of our eight Southeast Michigan branches for a personal consultation.
Mortgage experts are ready to assist you • 15 and 30 year fixed rate mortgages • 15 and 30 year FHA • 7/1 ARM • HARP loans Call Greg or Sue for more information or apply at CommunityChoiceCU.com! Your Merger Guide| 8
248.785.5068 248.785.5069 GCoury@ SRosiar@ CommunityChoiceCU.com CommunityChoiceCU.com
Community Choice Foundation Gives Big to local communities The Credit Union is committed to the philosophy of people helping people
he Community Choice Foundation has generously supported countless Southeast Michigan non-profits that improve the lives of some of our region’s most vulnerable families. The Foundation remains committed to organizations such as Vista Maria, Gleaners’ Food Bank, Cass Community Social Services, Kids Without Cancer, and Life Remodeled. The Community Choice Foundation is also committed to the future of our state. By awarding more than $500,000 in college scholarships to students who pledge to stay in Michigan after graduation, the Community Choice Foundation encourages our best and brightest to use their time, talents and education to improve Michigan’s future. Community Choice Credit Union began when a group of neighbors agreed to pool their financial resources by placing $5 in a bowl. This money was available for those individuals to borrow in a time of need.
Community Choice Credit Union continues the tradition of strength in numbers through its annual Give Big Weekend. For one weekend every year, Community Choice Credit Union team members and their families Give Big by volunteering together with a variety of area non-profits. Community Choice team members have spent thousands of hours volunteering with organizations such as Gleaners’ Food Bank, The American Red Cross, Vista Maria Shelter, The Detroit Zoo, Forgotten Harvest, The Michigan Miracle League and area parks. The Foundation also donates toy bears to local fire departments to give to a child at the time they’ve experienced a traumatic event. We invite you to get involved with our Foundation through volunteering with us during Give Big Weekend, encouraging friends or family to apply for a scholarship, or by contributing a donation to help us maximize our community outreach initiatives. In addition, we encourage businesses to sponsor Scholars who will play a pivotal role in the future of our great state.
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Beginning Monday, February 17, you can utilize these Credit Union branch and ATM locations: Farmington Hills 31155 Northwestern Highway Farmington Hills, MI 48334
New Hudson 30564 Lyon Center Drive E. New Hudson, MI 48165
Livonia 15420 Farmington Road Livonia, MI 48154
Redford 25447 W. Five Mile Road Redford, MI 48239
Livonia 34930 Ann Arbor Trail Livonia, MI 48150
Royal Oak 1709 Crooks Road Royal Oak, MI 48067
Milford 180 S. Milford Road Milford, MI 48381
Warren 7415 Chicago Road Warren, MI 48092
Plus, your membership provides you access to more than 30,000 CO-OP Network ATMs.
Beginning Monday, February 17, you can use our Member Contact Center by calling 877.243.2528 or visit our website at CommunityChoiceCU.com.
Mortgage loan services provided by Member First Mortgage LLC NMLS ID#149532 Community Choice Credit Union NMLS ID#192480. Securities and advisory services offered through Cetera Advisor Networks LLC, member FINRA/SIPC. Cetera is under separate ownership from any other named agency. Investments are: Not FDIC/NCUSIF insured; May lose value; Not financial institution guaranteed; not a deposit; not insured by any federal government agency.
Published on Jan 15, 2014
This guide will help you understand the conversion process of your existing accounts and provide you with the resources to take advantage of...