A year in review It was once again a privilege for Community Based Support staff to work and engage with clients and the wider community in areas of aged and disability support in the 2016/2017 financial year. We’re proud of our achievements, including winning the Employer of Choice Award, expanding services in the north and successfully incorporating a Client Advisory Group to provide us with a valuable perspective on our work. The area of aged and disability care remains dynamic, one we continue to navigate and explore while seeking opportunities for growth. Advocating on behalf of clients for a fair and functional system remains a priority, including meeting with Ministers and government representatives and responding to policy documents as ways of contributing to future change and development to ensure that client needs are supported and Community Based Support can be here for a long time.
The CBS Board continues to effectively engage with the organisation, providing good governance and oversight to our operations. In this last financial year, we have been fortunate to weave into our strategic plan avenues for development in areas of both success and challenge, while remaining true to our core business of service delivery. An anticipated IT upgrade, based on a well-researched strategy, is due for completion in 2020 and will ensure we can operate at full capability. The Board is supported by the Client Advisory Group and staff who often go above and beyond expectations. In the last year alone, 252 clients formally thanked staff for the positive contribution they made in their lives. Our new advertising campaign, based on real testimonials of current clients, has been well received and helps communicate our message. The organisation encourages and invites contributions from various stakeholders, firmly believing that a collaborative, open approach to our work is essential.
Internally we ensure best practice, with staff members continually participating in professional development and learning. CBS provided an average of 17 hours training a month for its staff this year, including focus on particular areas such as dementia.
It’s been a great year for CBS and we are well placed to play a leading role in aged and disability services well into the future. Our staff are genuinely committed to our clients. Over the last financial year we have driven 77,000 kilometres to keep people socially connected, supported 98 clients’ transition to Home Care Packages and cleaned 7,700 homes. We have 22 languages spoken amongst our 336 staff and integrate cultural sensitivities into our everyday practices.
We’re proud of our achievements, including winning the Employer of Choice Award It’s been a great year for CBS and we are well placed to play a leading role in aged and disability services well into the future. We hope we can work with clients, carers, service providers and other agencies, government and local communities to ensure we continue to add value to people’s lives.
Community Based Support Annual Report 2016/2017
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