WORKING WITH US
Products that fire the imagination to inspire Thank you for choosing us as your distributor for educational resources. Our mission is to inspire, engage and educate. We believe the resources we offer really make a difference and help turn todayâ€™s children into tomorrowâ€™s innovators. Tim Coote started Commotion in 1983 and he is as much involved now as he was then. The company is really an extension to his family and he believes if you look after your staff they will look after the customers, giving the best service possible with friendly, personlised approach. Over the past 35 years, we have grown into one of the worldâ€™s most effective channels into the education market, currently supplying over 125 UK customers and 350 international customers. We strive to be market leaders and are dedicated to providing high quality products. By offering good value, coupled with excellent customer service, we ensure orders are delivered on time and at a competitive price. Welcome to the Commotion family! Ethical trading policy
We are proud to sell the highest quality products from a range of international manufacturers. Commotion has the following distribution rights for these brands:
Developer, owner & distributor
UK & European appointed distributor
Owner & distributor
Official European distributor
At Commotion we always aim to improve our high standards of ethical trading and work hard to commit to good trading practice. We endeavour to be open and direct in our communication, honour and value the abilities and contributions of others, and embrace the responsibility and accountability for our actions in this regard. Further details are available on our website.
learning & make teaching more enjoyable Our range Our imaginative and broad range is designed to inspire learning and will provide educators with the tools they need to help them achieve this. Our areas of learning are;
Quality & safety
We ensure that all the products we sell comply with UK, EU and international safety standards, including EN71 classes 1-3, ASTM and CPSIA. We have certification for all products tested suitable for under 36 months, and endeavour to give age suitability guidelines for our whole range, enabling you to select the most appropriate products for your market.
We regularly enter new and innovative products for industry awards and have had excellent results for our innovative SiliShapesÂŽ range, Target Maths, Light Panels, Talking Tubes, Sensory Blocks, ClearView Sand Timers, and more. All our award logos are available for download from the image library so they can be used in your catalogues and marketing materials.
How we work Catalogues & guides We produce a printed catalogue annually, which contains our entire range in logical and curriculum-friendly categories, and is sent out to all of our customers. We can also produce minilogues to showcase a particular range, brand or simply to highlight new product releases. All are available to download or view on ISSUU, alongside our TickiT® Light Panel Guide.
Guide To Using Light Panels
TICKIT ® IS OWNED & DISTRIBUTED BY COMMOTION
Commotion House | Morley Road | Tonbridge | Kent | TN9 1RA | England | Tel: +44 (0)1732 225821
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Placing orders All orders are subject to a minimum order value of £200 net. Subject to stock availability, and workload, orders are normally dispatched within 7-10 working days from receipt. Delivery terms are Ex-Works on all shipments for our international customers. If required, we can provide a carriage quote or you can arrange your own collection with your forwarder. Goods must be collected within 5 working days and, for our international customers, once delivery has been received we require a proof of delivery (POD). Without this, VAT may be charged.
Warehouse, logistics & distribution We offer daily despatch and fulfilment services to our customers. Our recently completed warehouse extension means we now have storage capacity of 1,950mÂ˛. With our integrated carrier partners, we offer parcel and pallet distribution with next day delivery available in the UK. We can offer consolidation services.
Direct delivery For our UK customers, a selection of our products is available for drop ship to UK mainland addresses. You will benefit from competitive pricing and the convenience of delivery directly from our warehouse to your UK customers. This enables you to bring the latest products to market instantly as these products can be added to your website immediately and with no stock purchases, storage or additional shipping costs to factor in, they present an excellent opportunity to extend your product portfolio. Our Direct Delivery range is continually updated and can be found on our website. European drop-ship is available upon request.
Keeping you connected to our latest Sales team Our friendly and enthusiastic sales managers will arrange to meet with you regularly to discuss any product requirements you may have. We will recommend new products, advise you on resources that will help strengthen your current range and guide you through price lists and any special offers we may have.
Exhibitions We have recently had stands at GESS Dubai, GESS Mexico and World Didac Switzerland, and our annual favourite: Spielwarenmesse â€“ the Nuremberg Toy Fair. These shows offer us the opportunity to showcase our new and best-selling products to the industry worldwide, creating huge interest, enthusiasm and awareness of our products and our business. It also gives us the chance to engage with you, to discuss new products or any gaps you may have in your range that we can help to fill. We will let you know when we next plan to exhibit, and how you can book a time to come and see us if you are planning to attend. We are always delighted to see you.
product news and developments Communications We send regular emails to keep you abreast of any special offers, new products or brands, or to promote additional marketing resources that are available to you, such as new videos or images for your marketing needs. We wonâ€™t bombard you, we promise: our emails are tailored to be the most effective way to keep you informed with the latest information as soon as we have it. Please let us know if you would like to receive these.
Follow us Our social media platforms are regularly updated with product and company news, attracting a wider audience including end-users. This enables you to introduce products to the marketplace which have already been seen, reviewed and approved, and therefore already highly sought after. facebook.com/CommotionEducation youtube.com/user/CommDistribution twitter.com/CommotionEducat linkedin.com/company/commotion-distribution
Together we can multiply your marketing How we can help you By providing specific marketing resources tailored to the products you buy from us, we can help you improve traffic to your website, gain greater exposure for your range and increase consumer awareness of your company. Website resources Using your customer log in, our website will provide you with the following information and resources to maximise the visibility and sales of the products you buy from us: • Detailed descriptions Ideas for use, SEO keywords and areas of learning
• Product specifications Dimensions, age recommendations and pack sizes
• Images Downloadable high resolution lifestyle, pack and close up shots available
• Videos Demonstrating the uses & highlights of our most popular products
• Awards Award logos and judges’ feedback for reproduction in your catalogues, websites or marketing materials
• Instructions & guides Downloadable copies of product guides, educational notes and instructions for use
effectiveness and help your business grow Catalogue & flyer design
Set of 6
10% OFF Exploration Circle Set EL024 A perfect environment for exploration and investigation at an ideal height for children. Set contains 4 coloured quadrant trays in a sturdy metal stand.
TickiT® Easy Hold Discovery Set RRP £32.70
Magnetic Connections Kit RRP £37.95
TickiT® Easy Timers Set of 6 RRP £13.72
Magnetic Kit Senior (in display box) RRP £34.80
Size: 460mm high. Circle: 800mm dia. Tray: 540 x 380 x 150mm.
Let us help you design flyers or catalogue pages for Commotion products. With 35 years experience in the educational catalogue business we have a wealth of expertise in creating promotional materials, and coupled with our team’s in-depth knowledge of our products we can produce accurate InDesign artwork to your exact specification.
*Special offer prices valid until 28th February 2017
Tel: 01482 879996 • Fax: 01482 879970 • Email: firstname.lastname@example.org
Scientific and Chemical Supplies Ltd.
Supplies, Gibson Lane South, Melton, East Riding of Yorkshire. HU14 3HN
Carlton House, Livingstone Road, Bilston, West Midlands, WV14 0QZ
Phone: 01902 402 402 | Fax: 01902 402 343
Email: email@example.com | Web: primary.scichem.com
Please quote discount code PRI16 when placing your order
Sand & Water Activity Set
Stacking Sand MouldsSiliShapes
Large activity set containing the Sand & Water Play Funnel, Water Blaster Pipette Set, Water Play Spray Bottle, Water Play Pump Bottle, Plastic Hoses, Sand & Water Play Jug Set, Spoon Set & Cups Set.
Stackable sand moulds, with holes for observing the flow of water or sand. Colours may vary.
To receive these special offers all orders must be received by 31.08.2016 at 5pm
Our award winning SiliShapes are made from Silicon – a very strong and safe material that can be cleaned in the dishwasher. Soft and pliable to touch, this tactile resource is ideal for younger children. Use in a sand pit, on the floor, on a light panel or in water.
Size of largest base: 100mm.
Water Play Bottles
Water Play Jugs
72294 Spray Bottle (170mm) 72295 Pump Bottle (155mm)
72326 Small (1m x 1.5mm dia.) 72297 Large (3m x 2mm dia.)
Our spray and pump bottles add new experiences to any classroom water activity set. The spray bottle has an adjustable nozzle and the pump can be fitted with the small hose (72326).
PVC transparent hose in two sizes: small fits Pump Bottle (72295), large fits Funnel (72246).
Digital and print artwork
Three different size pouring jugs made of flexible high impact plastic. 250ml, 500ml &1000ml. ® ® A
TickiT SiliShapes Soft Bricks
Made from transparent Silicon, these bricks are soft and flexible making them perfect for young children and toddlers. They are Ideal for use on a light box and can be used in sand and water or as props within small world play. Easily cleaned after use in soapy water or in a dishwasher. Suitable cot age 12 months +.
Relevant email campaigns are a great way to increase sales and boost brand awareness, so why not let us lighten the load by designing bespoke elements of your promotional emails such as headers, footers and hero images incorporating your logo and contact details – all ready to upload to your own email software.
Available in 2 pack sizes: 24 double bricks in 4 colours; red, blue, green and yellow, (75 x 37.5 x 25mm).
810532 Set of 24
Pipette Blaster Set
Designed for young children with a soft squeeze ball and extremely durable for long lasting fun. Size: 35 x 225mm.
Freestanding measuring spoons. Size: ⅛tsp (0.62ml), ¼tsp (1.25ml), ½tsp (2.5ml), 1tsp (5ml), 1½tsp (7.5ml), 1tbsp (15ml).
shop the full range online reflectionsonlearning. co.uk
160 mixed bricks in 4 assorted colours; red, blue, green and yellow.
Dry Measure Cups 48 x 1 Stud bricks (37 x 37 x 25mm) 72 x 2 Stud bricks (75 x 37 x 25mm)
53873 Pk5 16 x 4 Stud bricks ((74 x 74 x 25mm)
16 xmeasuring 4 Stud Beam bricks (150 x 37 x 25mm) Freestanding cups. Size: 8 x 8 Stud bricks (150 x 74 x 25mm) 29.5ml, 59ml, 79ml, 118ml, 236ml.
D40264 Pack of 160
SiliShapes® Sensory Circles Set
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Includes five large and five small textured silicon disks, in 5 different colours. Suitable for age 3 years+. Largest sisk: 350mm (Dia), Smallest disk 80mm (Dia).
876900 Pack of 10 C
810531 Set of 36
Trace for learning formation E
TickiT® Silishapes® Alphabet
800938 Plain set of 26 (blue)
800939 Trace set of 26 (pink)
TickiT® SiliShapes® Linking People
Family sets of soft silicon characters in 6 different transparent colours that can be linked by their hands. Family set includes, Grandad, Grandma, Mum, Dad, Brother and Sister. An excellent cross curricular resource supplied with teacher activity sheet. Suitable for age 3 years+. Largest character: 100mm (Dia).
TickiT® Silishapes® Numbers
800063 Trace set of 10 (yellow)
800064 Dot set of 10 (green)
Dots to encourage counting
Our marketing & graphic design team can also help you save time by creating artwork for digital or print advertising, including elements such as banner ads, skyscrapers and MPUs.
Frequently Asked ACCOUNT INFORMATION Where can I find your Terms and Conditions? These are included in your welcome pack and also available at www.commotion.co.uk/terms What are your payment terms? New accounts are set up on a proforma basis. Upon completion of your first order credit facilities may be applied for. Requests can be emailed to firstname.lastname@example.org What is the minimum order value? Our minimum order value is £200. I don’t have an account; can I still place an order? Unfortunately we cannot process an order without an account. Opening an account with us is easy. Visit the Contact Us page on our website and our Sales Support team will guide you through the process. Do your prices include VAT? No, all prices are exclusive of VAT.
ORDERING How do I place an order? Orders can be placed via the downloadable Purchase Order Form from our website, or send your own Purchase Order
to email@example.com for international customers and firstname.lastname@example.org for UK customers. What confirmation will I receive once the order has been placed? Once an order has been received an order acknowledgement will be emailed within 48 hours for goods in stock. How will you advise me if my items are out of stock? Out of stock items and their availability date will be advised within 48hrs of order placement.
DELIVERY Do you charge for delivery? For international customers, delivery terms are Ex-Works on all shipments. If required, we can provide a carriage quote or you can arrange your own collection with your forwarder. For UK customers, delivery is free to the UK Mainland on orders over £500 net. Orders under £500 net will incur a carriage charge. What is direct delivery? For our UK customers, a selection of our products is available for drop ship to UK mainland addresses. You benefit from the convenience of delivery directly from our warehouse to your UK customers. For our European customers, we have a range of drop ship products available on request. Please contact email@example.com for further details.
Questions Can I arrange my own collection? Yes, our warehouse is open for collections Monday – Friday 08:30 – 16:30 (subject to public holidays).
RETURNS How can I return an item? Unwanted goods may be returned once authorised by the Customer Service Team. A restocking fee and carriage charge will apply. What are your procedures for returning shortages, damaged or faulty products? Shortages or damaged goods must be reported within 5 working days of receipt. Goods damaged in transit must be reported immediately and packaging saved until your claim has been settled. Where goods show visible damage to the outer packaging, the carrier must record the damages on the delivery note before accepting the delivery. For claims of faulty or damaged goods please download and complete the Customer Service forms from our website and send, with supporting photographs, to our Customer Services Teams as follows: UK Customers - firstname.lastname@example.org International Customers - email@example.com
WEBSITE & REGISTRATION Do I need to register on the Commotion website? Yes, if you would like access to your key account information,
and be able to download our product images and videos. Where can I get product images and videos? Register on our website to gain access to our high resolution image library. Visit www.commotion.co.uk/register Videos are available as embed codes via our YouTube page. If you require video files please Contact Us. www.youtube.com/user/CommDistribution/videos I’ve forgotten my log in details. What do I do? Click on the Forgot Your Password? link on the login page to reset your password. If you still cannot access the login then please email firstname.lastname@example.org How do I subscribe to receive all the latest news? When you register on our website you are given the option to subscribe to our mailing list. If you missed this and want to sign up at a later date, please Contact Us. Where can I request a new catalogue? You can visit the catalogues page on our website to view online www.commotion.co.uk/catalogues, or Contact Us if you require a hard copy. Do your products come with a warranty? All goods supplied are guaranteed for a period of 12 months from the date of invoice and, where applicable, meet all the necessary trading standards.
Warehouse opening hours for collection: Office hours:
Monday – Friday 08:30 – 16:30 Monday – Friday 08:30 – 17:00
Telephone: Email for International customers: Email for UK customers:
+44 (0)1732 225821 email@example.com firstname.lastname@example.org
©Commotion 2019 (E&OE) | Commotion House | Morley Rd | Tonbridge | Kent | TN9 1RA | England Commotion House | Morley Rd | Tonbridge | Kent | TN9 1RA | England | Tel: +44 (0)1732 225821
An introduction to Commotion and how we can help our customers.