Comarch Annual Report 2011

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Financial Services »»Comarch Performance Measurement & Attribution – a system for active assessment of effectiveness of investment portfolios, analysis of attribution of profit and loss sources and reporting of management results. »»Comarch CAFE Broker – the system supporting brokerage employees, including comprehensive support for the client’s investment account. »»Comarch Deal Management –allows processing of transactions in the cash and currency market as well as in debt securities and derivatives. »»Comarch Investment Advisor – allows selecting investment and pension products with regard to the needs of the client and monitoring his/her investments. »»Comarch Fund Registers – allows presenting transaction data, the company’s clients and distribution channels in the form of interactive reports. »»Comarch Client Reporting & Communication –generates reports presenting value, profitability and risk of the investment and pension product.

Proces management and documentation flow »»Comarch Business Process Management – a modern tool for modelling and managing business processes like transaction systems, CRM, Contact Center, data warehouses or document archives. »»Comarch Document Repository –supports managing documents and their flow in the company. »»Comarch ECM – allows intercepting and archiving documents, working on them and provides support for related business processes.

CRM and sales management »»Comarch Front End (CAFE) – a solution for complete support of a bank department or of an insurer with one application environment executed in light web technologies. »»Comarch aCRM – a tool for dynamic real-time processing of large volumes of data from the internal systems of the company, as well as data from external systems. »»Comarch Content Management System – a solution for managing portal content and structure. It offers a set of tools for remote updating and managing of a website. »»Comarch Contact Center – integrates all channels of communication with the client: telephone (direct talk, voice mail, SMS), fax, email and internet. »»Comarch CRM Claim Management – a solution for complaint management. It allows automatic analysis of the relationship between service quality and financial results. »»Comarch CRM Sales Management – ensures comprehensive support for client relations from acquisition, to starting up sales programmes (cross/up-selling), to current operational support. »»Comarch CRM Campaign Management – supports marketing campaign management: from planning, through tests, execution and modification to testing effectiveness.

»»Comarch Commission & Incentive – a commissioning system addressed to institutions employing well developed networks of agents, brokers and middlemen. »»Comarch Pricing & Billing – a tool for designing, testing and implementing packages of fees and commissions. »»Comarch Loyalty Management – a set of business applications dedicated to standard and advanced loyalty programmes.

Solutions in the scope of information security »»Comarch Centres Log – a solution used for managing security information generated by the IT infrastructure of the company. »»Comarch Security Access Manager DRACO – a solution offering identification, authentication and authorisation of users, as well as the management of their rights of access to protected resources. »»Comarch MobilePKI –supports authentication and authorisation with mobile technologies. »»Comarch SecureAdmin – a system for monitoring user activity operating invisibly for the users. »»System Comarch SOPEL (Electronic Signature Support System) – device and software for secure electronic signature and its verification. »»Comarch SafeDesktop – a solution for securing workstations of the end users in IT systems. »»Comarch SmartCard – a microchip cryptographic card used for safe storing of sensitive information such as cryptographic keys and passwords. »»Comarch SmartCard Bio – allows using fingerprints as an element securing access to the private key stored in the cryptographic card. »»Comarch Token – combines the features of a microchip cryptographic card and the card reader in one device. »»Comarch T-Pro – a device securing against malware executing ManInTheBrowser attacks or keylogger software. »»Comarch SmartCard Workshop – used for managing life cycle of cryptographic cards and tokens. »»Comarch Certificate Authority – allows issuing certificates securing mail, web servers, communication channels as well as the authentication and authorisation of users. »»Comarch MobileID – a token for one-time passwords executed in the form of an application for mobile devices.

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