Page 18

Certified Collision Repair The Certified Collision Repair (CCR) program is administered by the Automotive Retailers Association (ARA) of British Columbia. In brief, the program certifies collision repair service providers who have demonstrated commitment to service excellence through investment and training to achieve the highest levels of industry standards. The program differentiates industry members through the use of Silver, Gold, and Gold Plus level identifiers. It leads consumers to those facilities that have achieved the highest levels of industry standards for quality, safety, and service for the repair of a collision-damaged vehicle.

According to ARA of BC, the CCR program is also part of a national solution to establish and

ara.bc.ca/certified-colli sion-repair-program

publicize the repairer’s credentials as a world-leading repair facility and their ability to meet the requirements of industry partners and their customers. It ensures that customers receive the best in collision repair

by recognizing facilities that are qualified, competent, and fit to complete repairs on the complex vehicles of today and the future. The ARA and the AIA have synchronized their programs through a memorandum of understanding so that industry members who adopt either CCR or CCIAP will be recognized on both websites as having achieved the levels of equipment and training in-line with the accreditation needs of OEM certification programs. According to AR A, b oth of these programs have been developed to complement the OEM certification programs, not compete with them.

Certified Collision Care

18 TRAINING D I R E C T O RY

2018

Certified Collision Care is the Canadian arm of Assured Performance Network, an organization headquartered in Laguna Hills, California. The organization also administers several OEM collision certification programs. Becoming a “Certified Collision Care Provider” currently certifies the facility with FCA, Ford and Nissan. The program’s requirements are spelled out in detail on their website under the “Requirements” tab. The

certifiedcollisioncare.ca basic requirements are broadly similar to that of CCIAP and CCR, split into both General Business Requirements and General Technical Repair Capability.

From there, Certified Collision Care also looks in Advanced Material Repair Technical Capabilities. These are split into three sections: Steel/Ferrous Material Technical Repair Capability Composite Material Technical Repair Capability (which is optional) A l u m i nu m R e p a i r C ap a b l e Requirements or Non-Ferrous Required for Ford Certification Canada.

VeriFacts Automotive VeriFacts Automotive offers its Verified Quality (VQ) shop status program. To become VQ, the shop must first undergo a “Quality Calibration” to see precisely where the shop is in regards to various items of equipment, training and repair quality. VeriFacts provides feedback to the shop, possibly with a list of items to improve. A VeriFacts coach then returns to the shop for unannounced monthly visits.

verifactsauto.com After each monthly visit, a report of the coach’s feedback will be delivered to shop management. Once a shop has demonstrated that they perform

the proper repairs based on that feedback, a shop will be invited to become a VQ shop. It takes a minimum of two monthly visits for a shop to achieve VQ status. A statement from VeriFacts Automotive says there are some equipment requirements for shops to participate in its VQ program, based on specification, but the most important requirement is to have a culture of quality that leads to correct and safe repairs.

Training Directory 2018  
Training Directory 2018