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Annual Report 2012

Our guiding principles...

Mission The Rhatigan Student Center is committed to providing a variety of programs, events, services and facilities which contribute to the overall success of an urban-serving university. We foster the cultural, economic, recreational and social needs of a diverse university community that build lifetime connections for faculty, staff and students.

Vision We aspire to be a dynamic student union that is an integral contributor to the overall success of the university and serves as a bridge to the community.

Value Statement COMMUNITY We serve as campus community builders through collaborative efforts and partnerships which enhance educational, economic, cultural, social and recreational experiences. INTEGRITY We maintain a constant level of excellence by being accountable to our community through fair, honest and ethical practices. LEADERSHIP We provide a variety of high quality programs and services that inspire personal growth and development outside the classroom. RESPECT We honor and celebrate the commonalities and individualities that exist within our community.


Our future is sooooo bright... RSC Sunglasses Day

Table of Contents gUIDING PRINCIPLeS ..............................................................2 DIRECTOR’S MESSAGE.............................................................4 RSC BOARD OF DIRECTORS.....................................................6 Collaborations...................................................................8 RSC ADMINISTRATION............................................................ 11

Director........................................................................ 12


Human Resources.......................................................20

Marketing.....................................................................24 plant operations.......................................................28 RSC SERVICES & RETAIL.........................................................33 activities.......................................................................34

UNIVERSITY BOOKSTORE...............................................38

BOWLING & RECREATION CENTER.................................42

UNIVERSITY RESERVATIONS..........................................46

shocker card center.................................................50

UNIVERSITY DINING SERVICES.......................................54

SHOCKER BOWLING PROGRAM......................................58

rhatigan renewal.............................................................62 quotes...................................................................................64 RSC REVENUES / EXPENDITURES .........................................66

Director’s Message... Our staff accomplished many great things this fiscal year. The Rhatigan Student Center began a much awaited remodeling project that was the culmination of a lot of work on the part of many dedicated supporters. Vice President Wade Robinson supported our project from the very first and was involved in talks to stakeholders all over campus. WSU President Donald Beggs and First Lady Shirley Beggs backed the project from the beginning and did everything possible to promote it. With their support and a favorable economic climate, we took the project to the student body and got the necessary votes to move forward with the renovation. The contract for renovating the Rhatigan Student Center was awarded to Dondlinger Construction and immediately there were exciting signs that this major remodeling project was underway. The launch of the Rhatigan Renewal began with a ground breaking on June 15, 2012 focused around the students, faculty and staff whose efforts made this project possible. Speeches by President Donald Beggs, Vice President Wade Robinson, Consultant to the WSU Foundation Jim Rhatigan, SGA Vice President Olivia Sullivan and SAC President Tessa Cattermole highlighted the importance of student involvement to the success of the renovation. Although planning for the Rhatigan Renewal was one of the most important activities of the last year, there were numerous other achievements. In the spring the RSC conducted our first ever fire safety drill. Mandated as part of the federal Cleary Act, the RSC began the process of annual drills focused on the safety of the building occupants and guests. The merger of the former Center for Student Leadership and the Activities Office to form the new Student Involvement department required a lot of preparation during the year. By consolidating resources and expanding the scope of student services we will provide many more opportunities for students to get involved with student life and make available resources much more accessible. The Bookstore experienced some staffing changes when a new Assistant Director Andrea Stipp came on board in April and Kevin Konda, Director of the University Bookstore began preparing for new responsibilities as the RSC’s Assistant Director. Ther Rhatigan Student Center staff are committed to assisting the Wichita community and participating in community service projects. In 2011-12, it was business as usual as RSC staff participated in numerous community service projects. During the holiday season, RSC directors volunteered for Operation Holiday and several staff members created handmade scarfs for Special Olympics. In the spring, many RSC staff volunteered to help package food during a university wide Hunger Awareness campaign. During the early summer months staff from the Campus Life and University Relations division, including RSC staff members, volunteered to go to the WSU section of Maple Grove Cemetery and work on landscape cleanup along the graves of President Nathan Morrison, first president of Wichita State and several other prominent faculty members from that time period. The past year has been a busy and successful one for the Rhatigan Student Center. We believe the future will be exciting as we progress with the renovation of the building and begin another chapter in our history. Thanks to all the WSU faculty, staff and especially the student body, who have supported us throughout this year.

RSC Board of Directors


RSC Organizational Chart

WSU President

Campus Life / University Relations (CLUR)

Rhatigan Student Center

Dr. Wade A. Robinson Board President

Mary Herrin

Board Vice President and Treasurer

Kelly Eden

SAC Vice President

Michael Hinkle

Classified Senate Representative

James W. Herrman Board Secretary

Grady Landrum

Unclassified Professional Senate Representative

Dr. John Dreifort Faculty Representative

Tessa Cattermole SAC President

Brian Sullivan

Alumni Representative

Laura Calhoun SAC Vice President

Matthew Onstott SGA President

Olivia Sullivan SGA Vice President

Josh Raftopolous SGA Member

Bryant Devine SGA Member

Luis Carbajal SGA Member

RSC Collaborations Board of Directors Administration Rhatigan Student Center departments Wichita State University faculty and staff Student Government Association Student Activities Council Wichita community Kansas universities and colleges Student union professional organizations Student organizations Alumni Association The WSU Foundation WSU Admissions Office Campus Life and University Relations Wichita Chamber of Commerce Rotary Club WSU Administration and Finance Office of Multicultural Affairs WSU Academic Department WSU Student Groups Wichita Area Businesses WSU Physical Plant Council of University Women Student Involvement WSU Office of Financial Aid Alpha Phi

University Reservations Student Activities Council Student Government Association WSU Foundation Scott Rice Office Products Howard and Helmer Architects Wichita Public Schools Dean Evans and Associates WSU Admissions Hotel at Old Town ACUI Region 11 Reservations/Scheduling departments WSU Media Resources WSU Performance Facilities WSU Athletics Heskett Center Ablah Library WSU Fine Arts National Institute of Aviation Research University Police Department Office of Multicultural Affairs WSU Dining Services Campus Ministries TRIO Programs Barton School of Business College of Health Professions College of Engineering Jazz Festival Tallgrass Film Festival WSU Career Services Fairmount College of Liberal Arts and Sciences WSU Alumni Association

University Bookstore

WSU Athletics WSU Alumni Association WSU Faculty and Staff Wichita business community Jostens Clothing Suppliers Textbook Suppliers Educational material suppliers Dell Computer Microsoft Hewlett Packard CB Grad Adobe One Planet Recyclers

Finance Office Intrust Bank Commerce Bank Bank of America Campus Credit Union Professional Software Inc Sage Software WSU departments Garda Inc Kirkpatrick Sprecker & Company LLC State of Kansas

William H. Smith

Shocker Bowling Activities Office Wichita Bowling Centers Wichita Convention & Visitors Bureau Wichita Media WSU Residence Halls Media Resource Center Sport Management Heskett Center HPS Department WSU Financial Aid WSU Foundation Registrar’s Office

Pakistani Student Association Asian Student Conference Alcohol Advisory Board Zeta Phi Beta Indian Student Association Student Organizations/WSU Departments – over 28 worked cooperatively SI Edwin A. Ulrich Museum of Art That Gay Group Office of Multicultural Affairs Interfraternity Council Student Health Housing and Residence Life Student Government Association Student Ambassador Society Organizations (outside) – 12 different organizations cosponsored events


Student Activities Council Student Government Association WSU Dining Services Campus Ministries RSC Directors and each department Commerce Bank Lords & Ladys Sunflower Salvation Army

Bowling & Recreation Center Carl Hall Benefit Lifeline Animal Protection City of Wichita Public Schools Student Activities Council WSU Shocker Bowling WSU Orientation Heskett Center Pumpkin Run Council of University Women WSU Senior Luncheon WSU Car Show Rockin’ the Roundhouse Holiday Tree Lighting

University Dining Services RSC Departments Dean Gillespie with the Ablah Library Housing and Residence Life Brand Partnerships WSU Foundation WSU Alumni Association WSU Athletics WSU Faculty and Staff Ulrich Museum Council of University Women Heskett Center – wellness programs

RSC Administration Office of the Director Finance Human Resources Marketing Plant Operations


Office Of The Director Accomplishments and Highlights Rhatigan renovation begins.

Who We Are...

Budget and construction documents presented to Board of Regents and WSU administration. Bid process awarded construction contract to Dondlinger Construction.

Jim Herrman Magda Hoetmer Megan Lamb

Warehouse space acquired for storage of RSC furnishings. Surplus items that would not be transferred to the renovated building were sold. Timeline presented to RSC. Relocation plan for RSC offices presented. RSC offices relocated to new areas within the RSC. Rhatigan Renewal groundbreaking event held in June.

Help Jim renew the RSC by connecting the dots below.

Memorandum of Understanding between Wichita State University Union Corporation and Wichita State University. First building-wide fire safety drill testing the RSC’s emergency evacuation procedures. SGA awards a one-time gift of $50,000 to Shocker Bowling scholarships. Center for Student Leadership and Activities Office merged to create the new Student Involvement department.


New administrative and supervisory positions for the RSC.


Assistant Director for the Rhatigan Student Center


Director of Marketing Coordinator for Fraternity and Sorority Life in Student Involvement







17 15


28 14

Coordinator of Student Organizations and Civic Engagement in Student Involvement Coordinator of Leadership and Service Learning in Student Involvement



29 1 33



12 11



Expansion of the Bookstore’s textbook rental program. Completion and distribution of a new book celebrating the RSC’s 50th Anniversary.









Financial Breakdown Wichita State University Union Corporation, Rhatigan Student Center (RSC), is a 501 (c)(3) non-profit organization which receives no state funding. Net revenue generated for FY 2012 went to the operating reserve fund to be used for future day-to-day operations. In addition to the operating reserve fund, the RSC also maintains a Board of Directors designated Replacement Reserve fund used solely for the purpose of remodeling and equipment purchases for the two state owned buildings maintained by the corporation. The main facility is 166,400 sq. ft. and houses a bookstore; a food court with Pizza Hut, Taco Bell, Chickfil-A, the Masala Asian Grill, and Fast Break; the William H. Smith Bowling & Recreation Center; many meeting rooms; Commerce Bank; Shocker Card Center; an engraving shop; a hair salon; and four ATM Machines. The second facility is a 10,800 sq. ft. theater with a capacity of 450. Maintaining these two facilities and providing quality programs and services are top priorities for the Board of Directors and the RSC management staff. The financial position of the RSC has always been closely monitored by the Board and the management staff. Revenue is generated through: University Bookstore sales (textbooks, clothing, educational supply items, computer software, etc.) The William H. Smith Bowling and Recreation Center sales (food/beverage, fees from bowling/billiards, rentals) Student fee support Bowling team fundraisers and bowling camp registration fees and sales Food service commission Space and table rentals Ticket sales for entertainment Tax exempt donations Major expenses include: Merchandise purchased for resale Wages and benefits Fixed operating expenses Variable operating expenses

Finance Office

Timely · Accurate · Meaningful The Finance Office provides timely, accurate and meaningful financial information in support of the management decision-making process as well as demonstrates fiscal responsibility and accountability. The Finance Office promotes the efficient use and stewardship of the Center’s resources and compliance with laws, regulations and reporting requirements through technical, financial and analytical skills. ACCOMPLISHMENTS FY 2012 • • • • • •

3,881 accounts receivable invoices were processed 7,952 accounts payable invoices were paid 3,536 checks were issued 3,837 cash receipts were written $11,819,447.48 was deposited $11,303,119.30 was disbursed

Goals: Finance Office staff met its goal by delivering monthly electronic financial statements to each department director. All statements were on time and accurate. Software Upgrade: The Sage ABRA software for payroll and employee records has been updated quarterly. The software was upgraded from version 7.74 in FY 2007 to 9.07 in June 2011. The ABRA software is integrated with the MAS financial software and the EZ Track time and attendance software. Audit Recap: FY 2012 audit was completed on August 29, 2012. No management letter was issued and there were no deficiencies. Rhatigan Renewal: The staff assisted Howard+Helmer Architecture firm in designing the Finance Office of the future. The Finance Office will be relocated from the first floor, to the northwest side of the building on the second floor.

Who We Are... Chuck Roush Duyen Nguyen Diana Simpson Kay Doubrava Marcia Ward Student Staff... Marissa Konda

Challenges & Opportunities The Rhatigan Renewal renovation and the current state of the economy presents many challenges to each departmental director in meeting their monthly budgetary requirements. It is the responsibility of the Finance Office staff to assist the directors in meeting this challenge by providing accurate and timely monthly financial statements; research revenue and expense accounts; and, keep accounting software up-to-date.



Friday, May 18 6:00pm - 8:30pm Sedgwick County Park 6501 W. 21st Street North Wichita Ks 67212



Friday, May 18 6:00pm - 8:30pm Sedgwick County Park 6501 W. 21st Street North Wichita Ks 67212

- RSC -

Employee Initiatives Service Days Office Olympics Sunglass Day Employee of the Month


Human Resources Student Employees Hired: 16 Full-Time Employees Hired: 8 Temporary Employees Hired (Rush): 24 Temporary Employees Hired (Bowling Camps): 6 Full Time Terminations: 10 Breakdown of Rhatigan Student Center’s tuition assistance program participants: Fall 2011 Spring 2012 Summer 2012

3 participants 4 participants 1 participants

$1,936.50 $2,278.70 $ 621.80

October 1, 2011 began a new plan year for health insurance. Total premium costs for the Rhatigan Student Center for the new plan year reflected a 6.5% increase. Twelve months ending June 30, 2012, work study wages totaled $16,183.10, down 26% from the previous year ( $21,869.57). Total personnel expenses ending June 30, 2012 was $2,635,804.84, up 4% from the previous year’s total of $2,513,716.36. Rhatigan Student Center’s contributions to full time employees’ retirement is 8.5% of the employees’ gross salary. Contributions to retirement for the year ending June 30, 2012 totaled $137,364.79, up 13% from the previous years’ total of $121,231.48. Human Resources filled the Director of Marketing position on June 4, 2012 and also hired a new Coordinator of Fraternity & Sorority Life on June 18, 2012.

Thanks Nancy Loosle and planning team for these initiatives. We love them!

RSC Employee Initiatives Since 2008 the Employee Initiatives program has coordinated regular events to help build employee morale and promote camaraderie with all those who work in the RSC. Annual events include: Funtastic Fridays, Hump Day Goodies, Winter Party, Year-End Celebration, Graduation Celebration and Office Olympics.

Our Fantastic 2011-2012 Employee Initiative Event Schedule! July Funtastic Fridays: Fictional Character, Flip Flop, Pirate, Hat, Shorts August Hump Day Goodies- Ice Cream September Hump Day Goodies- Graphics, 4th Annual RSC Office Olympics, Service: Scarves for Special Olympics October Hump Day Goodies- Plant Operations, Service: Scarves for Special Olympics, Halloween Dress-Up Contest November Hump Day Goodies- Activities Office, Service: Scarves for Special Olympics December Hump Day Goodies- William H. Smith Bowling and Recreation Center, RSC Holiday Party January Hump Day Goodies- Shocker Bowling February Hump Day Goodies- Director’s Office, RSC Bake-Off March Hump Day Goodies- Finance/Reservations Offices, RSC Crafts April Walk-A-Thon, Hump Day Goodies- University Bookstore, Graduation Celebration May American Heart Association’s Heart Walk, RSC Year-End Celebration at Sedgwick County Park June Funtastic Fridays: Blue Cheese, Ugly Shirt, Souvenir RSC Bricks







Marketing & Graphics RSC Annual Projects Bookstore 12 Days of Christmas sale SAC’s fall and spring calendar “the TIMES” The Hippodrome playbill RSC Day / Shocker Night RSC Annual Report

Who We Are... Shelly Coleman-Martins Charles Short Student Staff... Ashlynn Lebeda, Marcus Graeff, Luwayne Glass, Justin Miller, Nam Lee, Dan Welden

Rhatigan Renewal Creation / reproduction of floor plans Building renderings Promotional items Materials for the relocation

Our Award Winning Work...

Our Promise With a full staff, and a new director, the RSC Marketing department is well equipped to enter into the next two years of construction and maintain its mission to promote the RSC and its services to the WSU Campus and community. 55 50


Graphic Jobs / Month 42 31




















Annual Report 2011 Fiscal Year

- RSC Plant Operations

Plant Operations Hot! Hot! Hot!

Changes in the plant operations annual budget can be attributed to utility costs & weather conditions. A RECORD BREAKING FY 2012. Consumption over 3,000,000 KWH and annual electrical utility cost over $200,000.00 two years in a row. Haven’t been this high since FY 2000. Here’s Why... The heat wave of 2011 continued into the start of FY 2012 (July & Aug. 2011) After the fifth warmest winter on record (Dec. 01, 2011 to Feb. 29, 2012) we witnessed the warmest spring in the city’s 124 years of climate record keeping. Warmer winter / spring = less natural gas! Gas usage stayed flat due to another mild winter / spring.

Who We Are... Don Burris Troy Bookless Johnnie Barnhart Steve Crider Student Staff... Zoe Braun Andrew Merry

Fun with Plant Ops!

Hot! Hot! Hot! Summer = more electrical consumption. Electricity usage remained high, but flat year over year due to back to back HOT summers. The difference in the annual expenses over the last two years can be attributed to the cost of natural gas being slightly down during the winter months of FY 2012 (see fifth warmest winter) and the cost of electricity was up slightly over the summer of FY 2012. Significant Rhatigan Renewal Projects Moving offices Relocating utilities (electricity, phone, data, plumbing and lighting) Built temporary Information Desk with lights, power and internet connections Constructed computer display for University Bookstore Installed cork dart wall in Smith Bowling & Recreation Center Re-tiled walls in Taco Bell Replaced central kitchen built-in storage units

Climate Heat Operations

Renewal Rhatigan Weather

RSC Services & Retail Activities

Shocker Card Center

Shocker Bowling Program

University Bookstore

University Dining Services

University Reservations

Bowling & Recreation Center

Activities Office One Eventful Year...

Past Year’s Highlights: •

Change in the administrative support staff

Revision of the Recognized Student Organization Handbook

Creation of Student Involvement marketing plans including website and handouts

Carrying on traditions sponsored by SAC, including: 84th Annual Hippodrome 30th Annual Exposure Photography Competition 20th Annual Shocktoberfest 19th Annual Family Carnival 19th Annual Elements Multimedia Competition 7th Annual Shocker T-shirt Design Contest

Rhatigan Renewal Plans This included: 1) Plans to move both offices to the ballroom. 2) Assisting in marketing the overall renovation. Activities Office & Center for Student Leadership Merger July - discussions on a merger of the Activities Office and the Center for Student Leadership started. November - VP of Campus Life and University Relations, Wade Robinson, announced his final decision to merge the two departments. The new department moved under the umbrella of the WSU Union Corporation effective July 1, 2012. Over the next six months - plans for FY2013 were developed, budgets were adjusted and three new positions were created. Main reasons for the merger 1) Budgetary - state funds would be freed up for other needs. 2) Unification - provide a consolidated place for students to get involved.

Who We Are... Nancy Loosle Vann DePreist (retired in January 2012) Brian Gartland Tia Hill Meg Junk Avi Zacherman Student Staff... Nolan Astrab, Corey Buller, Lee Jones, Shanna Kline, Amanda Perry, Jazelle Thomas


We loaned equipment to over 28 different student organizations and campus departments. The organizations that used our equipment the most were: Pakistani Student Association, Asian Student Conference, Alcohol Advisory Board, Zeta Phi Beta and Indian Student Association. We co-sponsored events with 12 different organizations outside the RSC including Ulrich Museum, That Gay Group, Office of Multicultural Affairs, Interfraternity Council, Student Health, Housing and Residence Life, Student Government Association and Student Ambassador Society.

Keep your money on campus, and shop at the University Bookstore...

Keep your money on campus, a shop at the University Bookstor

University Bookstore Another Successful Year

Accomplishments The bookstore had another successful year with sales remaining steady. The majority of sales can be attributed to textbooks accounting for 79%. Textbook Rentals: We upgraded our point-of-sale system for textbook rentals by adding features that allow students to choose purchase or rental at the register. This helps to eliminate long lines making it faster and easier for our guests. The number of titles available for rent increased from 100 to over 600. Textbook rentals grew from 1200 rented to over 6000 rented for the spring 2012 semester. Sales: Textbook web sales turned in another record year for sales made through our bookstore website. Merchandise sales accounted for 16% of total sales. Merchandise sales were down slightly for 2012 following the NIT national championship the year before. School supplies, art supplies and electronics make up the remainder of the total sales for the bookstore with each area showing a slight decrease is sales. Overall the bookstore showed a 1% increase in gross margins making for another successful year. Awards: Connect2One national store of the year Staff Changes: Andrea Stipp was added to the team as the new Assistant Bookstore Director. Andrea brings many years of college bookstore experience to the university bookstore. Partnerships The University Bookstore teamed up with Alumni Association for another successful homecoming promotion.

Who We Are... Kevin Konda Andrea (Andi) Stipp Kristine Hoetmer Erin Dowell Tony Calvert Lisa Fitzsimmons Tanya Lord Cheryl Gomez Al Melgar Michael Lacy Sarah Turner Student/Part Time Staff Asif Bhuiyan Padmasankha Dissanayake Khalid Furquan Caleb Finney Carmen Ramirez Nicole Fahsholtz Brooke McDermeit Eric Baker Chelsea Pini Carla Sissom Kyle Martens Emily Murillo Tommy Wibowo Andrea Aguilera Jesse Cumberland Julie Hejtmanek

William H. Smith

Bowling & Recreation Center We are a resource for students, faculty, staff and the community for leisure time recreation activities. Noteworthy Activities: Food Service - We have continued to fill a service niche by offering food services during break periods when most of WSU Dining Services is closed and with longer hours during the fall and spring semesters. Party Business - We hosted 120 different party functions ranging from kids birthday parties to full center rentals by both campus and noncampus groups. (10% of total department revenues) University Recruitment - We hosted 14 elementary school field trips with nearly 700 students. Partnering with SAC - We contributed to the enhancement of campus life. Partnering with Admissions - By providing each new student with a $5.00 voucher toward their first visit to the Smith Bowling & Rec Center. Poker Tournaments - We consistently attracted 40+ students & guests for two separate poker tournaments every Friday. This is significant given that Friday campus traffic has been much lower in recent years. Billiards Tournaments - We averaged 20-30 participants per event during our free weekly tournaments. Bowling Center - During the fiscal year 35,000 games were bowled. We became one of the first in the nation to implement the customer rewards program using the loyalty component in our Brunswick Vector Point of Sale System. At the end of the fiscal year, the EAT. DRINK.PLAY. Rewards Program had in excess of 1200 members. Contributions - We contributed back to the campus and community by providing 10-person party certificates for silent auctions, fundraisers and door prizes. Gross Revenues: The fiscal year was 10.8% under budget and 8% lower than the previous year. This was primarily driven by the closure of the center late in the fiscal year for the Rhatigan Renewal construction project. Leading into the month of May, the determination was made to not take any group reservations after April 30. May is normally a busy group rental month. Additionally, the center closed for construction at the end of the day on June 15, 2012.

Who We Are... Rich Renollet Samantha Coleman, Joshua Hudgins, Dianne Hutchins, Keith Thompson Student Staff... Amber Buckles, Amber Hopkins, Erin Padfield, Jami Rafferty, Gabe Vazquez, Heather Wade, Travis Whitty

Challenges & Opportunities Retained majority of student and part-time staff which has enhanced customer service. The Rhatigan Renewal represents a tremendous opportunity for our department. We are looking forward to the completion of this project with great anticipation. However, we will be greatly challanged to manage operations through the construction phase and expect a significant business interruption for our department. The continued growth and development of the EAT.DRINK.PLAY. Customer Rewards program represents an opportunity for customer growth and retention.





The University Reservations Office is the place to go to fill most of your Reservation needs!


WSU recognized Student groups may reserve space free of charge as well as WSU Departments. Non-recognized student groups may reserve space, however; a fee will be assessed. Off Campus groups as well as individuals may reserve space; however a fee will be assessed.


The University Reservations Offices reserves space in the Rhatigan Student Center, the CAC Theater, the Marcus Welcome Center ,the Grace Memorial Chapel and classrooms in at least 14 other Buildings on Campus as well as some outside locations. Whether you’re looking for a place to have your weekly Student Organizational meetings or planning an event on a larger scale, the Wichita State University Facilities is the way to go!


Our Office is located on the 1st floor of the Rhatigan Student Center, room 101 or you may call us at 978-3475 or email us at


We also are online! You can browse the facilities on our website. Go to and click on the Online Event Scheduling. Once you are on that site you can filter the information and browse for space. Once you have found a location that you would like to reserve, you can call or email us with that request.

University Bookstore

Your official source for textbooks, used, new and rentals Contact us at 978-3490

University Dining Services

Serving all your favorites like Chic-fil-A, Pizza Hut, Taco Bell, Blimpies, Seattle’s Best and more!

Contact us at 9783477

William H. Smith Bowling & Recreation Center

The place to go for bowling, billiards, games and food. Located on the lower level.

Shocker Card Center

es t a R m o o R g in t e e M

Contact us at 978-3479

Here is where you can get your official Wichita State University ID, The Shocker Card.

Contact us at 978-2273

re Room Area Squa Footage (Length x of Room Width)

Commerce Bank

A full service bank open Mon.-Fri. 7:30am-3:00pm.

“U” Shaped Style

Confrence Round Theater Classroom s w/ Style ble Ta le Sty Style 8 Chairs

Audio/ Visual

Rental Rate






Permanant Set

Contact us at 978-3850

Third Floor Ballroom East Ballroom West Ballroom

Lords and Ladys Hair Salon

Lords and Ladys serves the WSU campus offering haircuts, perms and colors.

Contact us at 638-6038

University Reservations

If you’re planning an event or just need a meeting space for a student group, University Reservations can help. Contact us at 978-3475

University information Center

WSU’s complete source of info on tudent activities, campus buildings and directions.

Contact us at 978-4636

Also Featuring

Center for Student leadership, Student Goverment Association, Campus Ministry, RSC Engraving Shop, Human Resources, Intrust Bank ATM, Bank of America ATM, Student Advocate Office and Activities Office, RSC Art Gallery, and Shocker Bowling

For more information contact the information center at 978-4636

314 Centennial

313 State Room 307 Alumni Room

305 President’s Room Second Floor

223 Kansas Room 203 Regents Room 2nd Floor Landing 207 Missouri Room 208/210 Combination

om Wichita & Board Ro

208 Wichita Room 209 Fiarmount Room

93 x 60

46 x 60

46 x 60

22 x 30

23 x 13

16 x 21

26 x 30



2760 660



22 x 37



15 x 28


17 x 52


17 x 19


17 x 23






F i r e p6l a c e 30 L o u37n/ 27 g e 8 2 x 2 9

f t .
















20 x 23




93 x 60

45 x 47








37 / 27



48 16 26 12 8



33 / 21

58 / 34







































Total Events

14000 13200









FY 10

Total Student Organizations


FY 11


FY 12

FY 10












FY 10

FY 11


FY 12

FY 10


20000 16000 12000 8000 4000 0

FY 10

FY 11

FY 12

FY 11

FY 11

FY 12

FY 12

University Reservations A Look Back... During the past year, University Reservations staff participated in preparing the building for the upcoming renovation. Information Desk staff inventoried and categorized furnishings in preparation for storage. Building Managers actively helped move furnishings to storage and relocate offices. University Reservations The University Reservations Department assists the university community, visitors and guests with reservations for meetings and events in the Rhatigan Student Center, the CAC Theater, outdoor spaces and numerous other locations on campus. The Reservations office staff, Rebecca Off and Linda Sims, are primarily responsible for assisting all our on and off campus customers with their event reservation needs. Last year the Reservations Coordinators booked over 13,000 reservations and coordinated numerous large events. The past year was marked by a number of successes for our department. In spite of the sagging economy, the Reservations Office continued to serve a record number of people and events. Over 10,000 reservations were made by WSU faculty and staff. Over 2700 reservations were made by WSU student organizations. For the fourth straight year, the number of events climbed significantly to over 13,000. In FY12, total reservation requests for space climbed to nearly 19,000. One of the major highlights of the past year was the WSU purchase of a campus wide on-line academic and event scheduling system that could be utilized by departments across the campus. The Dean Evans Event Management System provides schedulers with a platform to make reservations that can be viewed in real time and integrates academic scheduling with event scheduling. In the future, EMS users will have multiple options for scheduling their events including calling the Reservations Office, visiting in person for more complex reservations or making simple reservations on line.

Who We Are...

W i c h i t a

R o o m

1 7 x 1 9 f t . • P e r m a n e n t

Reservation Staff Linda Sims Rebecca Off

( 2 0 8 )

Maria Ciski Meeting Room

S e t

12 people

Building Managers Ryan Brown Nick Velez Trey Lassiter Jarod Schmidt Jake Treat Chris Keeler

Information Desk Taymur Hallal Raymond Doubrava Lashawna Williams

aMAZEing Reservations Start

help Wu get to the new RSC

Information Desk and RSC Building Managers The RSC’s Building Managers, directed by Building Supervisor Ryan Brown and Assistant Building Supervisor Nick Velez, are a vital part of RSC operations. Building Managers Trey Lassiter, Jake Treat, and Jarod Schmidt shared responsibility for making sure RSC events ran smoothly. The student operated University Information Center is a key location within the RSC for assisting guests with campus information. University Information Center is staffed by Taymur Hallal, student manager, Lashawna Williams and Raymond Doubrava



Shocker Card Center Our PocketTracker event verification & tracking system continues to be a popular tool on campus. This system enables attendance tracking at events by swiping a person’s Shocker Card through a wireless handheld device, validates their identity & records their attendance in real time. A total of 140 events (up over last year’s 95) used this system to track/validate attendance for 12,250 attendees (up over last year’s 8,000). Departments who utilized this free service during the year include: Career Services Admissions (orientation) Campus Life & University Relations (CLUR) Student Activities Council (SAC) Ulrich Museum Entrepreneurship & the Barton School of Business Installation of a new access control system at Wichita State’s on campus housing facilities in the summer of 2010 has proven to be an overwhelming success. Students who live at Fairmount Towers & Wheatshocker Apartments now utilize their Shocker Card for access to not just their meal plans, but to the actual building itself with a simple swipe of their card. We continue to work closely with Housing & Residence Life & University Computing on developing & implementing cutting edge access control systems for campus facilities. The Shocker Card Center also saw growth in our new photo ID badge service this year. We can design & produce custom ID badges at a reasonable cost. The badges are not intended to be a replacement for the Shocker Card, but a way to visually identify the wearer as a student, faculty or staff member of a WSU program or department.

Who We Are... The card center currently employs 1 full-time person & 2 students who are responsible for maintaining all aspects of the Shocker Card program. This includes: card issuance, stored value system maintenance & data collection, monthly reporting & troubleshooting.

David Kidd Sean Robinson Student Staff... Vincent Yeung Maria Figueroa

What We Really Did... Overall carding volume is up compared to last year mostly in new student cards. This is reflective of the enrollment increases that WSU experienced during the academic year. Cards produced 7,337 Students 6,259 Faculty 48 Staff 381 Other 649 (Library & Heskett Center)

We currently are creating badges for the WSU Nursing, Physician Assistant & Advanced Education in General Dentistry (AEGD) programs in the College of Health Professions as well as badges for Housing & Residence Life staff, WSU’s Critical Incident Planning Group (CIPG) & the SEEDS program in the College of Engineering.

Make your own shocker card and WIN...nothing



Dining Services Continue to recruit, hire and train WSU students for food service positions in the RSC and around campus. Maintained strong leadership presence on campus: Kindra White – Office Manager Christian Miller – Retail Director Sharon Knapp – Catering Director Cathy Stroud – Resident Dining Director Melinda Burrows – Campus Executive Chef Jim George – Retail Lead Supervisor Jimmy Albritton – RSC Kitchen Supervisor Addition of two new leaders in food service this past year: Natalie Vandervort – Lead Catering Supervisor Tomie Westermeyer – Sous Chef Catering Expanded campus offerings at the Book N Bean food service operation located in Ablah Library. Increased revenue year over year by more than 5.5% or $241,000.00 Thousands of catered events sponsored and operated on behalf of WSU Strong partnership with WSU Reservations department, WSU Presidents Office, WSU Metropolitan Complex Financial partner of WSU & RSC Increased traffic flow of business in both the Copperfields and campus Catering


19 National Championships!

Shocker Bowling Shocker Bowling Viz-A-Ball Viz-A-Ball This is to certify that

has contributed $_______________ and been a sponsor in the 2011 Shocker Strikeathon. Thank you for your contribution in the 2011 Strikeathon! Your dollars will help us remain a National Championship contender in the years ahead! The Shocker Bowling Program is partially funded by the Rhatigan Student Center and the Student Government Association.



Bowling Program Noteworthy Activities The Shocker men competed in their record 30th appearance at the Intercollegiate Team Championship held in Lincoln, Nebraska. They finished in 2nd place in the United States. The Shocker women’s team made its record 37th appearance at the national tournament, finishing in 5th place. The program reached an all-time record level of Academic All Americans, with 17 student-athletes achieving a cumulative 3.5 grade point average. The Shocker teams have won 19 national titles, men (10) and women (9). The next winningest college program has seven titles total. The Shocker teams competed in 12 major tournaments during the 2011-2012 season. They never finished lower than 5th place all season. The 2011-2012 economic impact of the Shocker Bowling Program’s 105 athletes, in tuition and fees, room and board, textbooks, advertising, and off-campus revenue to the city of Wichita exceeded $3.6 million. 2012 was another solid year for the summer bowling camp program with 111 youth from 17 different states attending even though this event was held off-campus due to the start of renovation of the Rhatigan Student Center. Junior Jazreel Tan, from Singapore, was named the Female Collegiate Player of the Year for the second straight year; the ninth in the history of the Shocker Bowling Program. Two sophomores of the WSU bowling program, Holly Harris and Kelsey Muther, were selected to Junior Team USA 2011. Sophomore Kelsey Muther represented Shocker Bowling and her country when she brought back home a gold medal in the team event from the World Youth Championships held in Bangkok, Thailand in July 2012.

Who We Are... Gordon Vadakin Mark Lewis Part-Time Holly Harris Suzana Signaigo Melissa Sobolik Interns Kyle Berry, Roger Petrin

Challenges/Opportunities Increasing our level of bowling scholarship support to our athletes, beyond our current levels. We continue to be challenged by the emergence of many new college bowling programs – most offering athletic scholarship aid. The perception of less scholarship aid continues to challenge our ability to recruit the best student/athletes to Wichita State University. Encouraging new students to come and visit our beautiful campus and meet our faculty, players, and coaches are newly affirmed goals for us. Understaffing significantly affected program operation, as an organized recruiting plan of new student-athletes did not occur. Additionally, we were not able to produce our annual Media Guide – our most professional publication during each year. Lacking sufficient office space and storage areas, in general, created issues with efficiency, timeliness, and organization.

Head Coach Gordon Vadakin was inducted into the National Bowling Coaches Hall of Fame.

Increasing our social media presence through Facebook, Twitter, and YouTube continues to be a wonderful opportunity to re-frame our messages.

Shocker alumni news:

We continue to strive to be the best collegiate sports program by continuing to expose our athletes to professional and Olympic-level skills.

Four are on the Professional Bowlers Association (PBA) tour: Chris Barnes, Nathan Bohr, Sean Rash, and Lonnie Waliczek.

We remained focused on helping our student-athletes grow to become better people, students, and bowlers by providing an atmosphere of honesty, integrity, and compassion.

Sean Rash won the PBA’s Player of the Year Award and “Best Bowler” ESPY award.

We continue to teach the best in team play principles and sport psychology strategies and are continuing to enhance these two program facets.

Josh Blanchard won the PBA Rookie of the Year award.

We encourage our athletes to welcome challenges and thrive on adversity in competition and to embrace their diversity and realize how great they become when they do this.






Serving at the heart of the Wichita State University community for the past 50 years, the Rhatigan Student Center has worked to provide an environment where all students, faculty and staff feel welcome.

In 2007, the architectural firm of Howard and Helmer was hired to conduct a total study of the facility. During numerous interviews conducted over a period of several months with students, faculty, staff and other stakeholders the architects developed recommendations for As the building aged, it became the future growth of the RSC. Those apparent that some areas needed upgrading. A study of the building was recommendations and plans were conducted in order to determine what presented to the Rhatigan Student Center management team and the areas should be improved and what the cost of those improvements would University’s administration. be. The results of the study showed that among the most important In 2008, Howard and Helmer presented improvements were a need to replace their initial drawings for consideration, elevators that were antiquated where however, a deteriorating national no replacement parts were available economy put the project on hold. and a rapidly deteriorating front patio. By the fall of 2009, plans for the The study also indicated that several renovation of the Rhatigan Student RSC departments had outgrown Center began to move forward again. their physical space. With important technological advancements, it also In 2010, plans for the renovation of seemed obvious that the RSC was the building moved forward. Meetings not designed to handle the increasing and focus groups were held throughout demand for power to drive 21st century the campus in an effort to educate the technology. university community on the need for a remodeled union. With careful assessment of current needs and the potential for future During February of 2010, Wichita growth, it became obvious that a major State University students were renovation of the building was critical surveyed and indicated their support to meeting the future needs of the for the renovation. In March 2010, the university community. Student Government Association voted

and approved a six dollar per credit hour fee increase to fund the Rhatigan renovation. The following month, Wichita State University President Donald Beggs approved the project and in May and June, 2010 presented the fee request to the Kansas Board of Regents where it was approved. During 2011, the Rhatigan Renewal took on a new life with numerous planning sessions and meetings with architects to develop the final plans for how the building would look and ultimately function to serve students. By Spring 2012, construction began with a ground breaking ceremony. The building should be completed and ready for occupancy by the fall of 2014.

Hey! Team RSC... Share your favorite RSC moments

Don Burris

Employee Since 1989 The first is the client/customer we serve and that mission. The student center is here because there is a university here and we serve the needs of that campus. Without that university and the accompanying students, there’s no need for a student center at 21st and Hillside.

Maria Ciski

Employee Since 2006

Without a doubt the most outstanding part of the RSC is the people who work here. Everyone is so diverse with many interesting and different perspectives. But, when it comes time to get together and create a special event everyone pulls together and makes it successful and fun for our visitors and guests. I feel really fortunate to spend The second one is a little more personal; in the fifty- my days with such an amazing group of people. three years of the student center, only two people have held the job of maintenance director and I’ve been lucky enough to be one of them.

Gina Stewart

Employee Since 2012 I remember being a senior in college and looking at the grad students office in the Center for Student Leadership (I think it was still SDMA then…or whatever that acronym was). She worked with Greek Life and I thought how cool it would be to have a job like hers…little did I know I was looking at my future! Just a few years later I found myself sitting in that exact office doing her exact job!.

Sean Robinson

Matthew Onstott

Employee Since 2010

SGA President

Those cozy corners where you can grab some Jim Herrman Employee Since 1988 sleep free of rent or surcharge.

Lyston Skerritt

My favorite thing about the RSC is the people (students, staff and guests).

Employee Since 2012

Though I have only been here for a few months, my favorite thing about the RSC is our ability to be the hub for all aspects of campus. At any time walking though the building can result in you meeting, students, staff, faculty, department chairs, VPs and even the President. Though we are going through construction we continue to be a major part of campus culture and activity.

Megan Junk

Employee Since 2010 I always enjoyed the first few days of school when the RSC came alive again with all of the students who were back on campus.

Rebecca Off David Casida


My favorite part of the RSC is taking an active part in the lives of our students, listening, conversing and getting to know them. Wichita State University is great! :)

Employee Since 2008 My favorite memory is getting married at the chapel and having my reception in the ballroom with my RSC/Bookstore family all around me!

My favorite memory is playing games, eating good food and enjoying co-workers company at the holiday party.

Rich Renollet

Employee Since 2007 My favorite memory of the RSC was visiting on a high school trip and going down to the REC Center to find all those arcade games they had set up, especially that awesome Dr. Who pinball machine. I am easily amused.

Linda Sims

Employee Since 1986 My Favorite memory of the RSC is the LIVELINESS of events that took place in Shocker Sqr. and in other locations in the RSC. To me, that is what being the LIVING ROOM of the University means… a place where the students, faculty and staff can go and just feel away from it all!!

Union Station Pub pizza. Still the best pizza I’ve ever had.

Duyen Nguyen Dr. Wade A. Robinson

Board President

Shelly Coleman-Martins

Not many on my end. I would say the final

I enjoy making standing “snow-angels” on the hanging carpet art and then shocking my co-workers! Just kidding ;)

was the high point right now. Seeing the completed project will be better than that.

Employee Since 2012

Charles Short

Employee Since 2006

Employee Since 1986

Erin Dowell

I actually do like the carpet art. Lots of memories from when it used to hang on the wall of Shocker Square (before it was updated). The carpet art was nicely complimented by the dingy blue and orange upholstered bench seats that came complete with chrome frames. That area is where the SAE’s would hang out for hours every morning.

approval at the Student Fee Meeting at 4:30 a.m. to get approval for the Rhatigan Renewal

Employee Since 2007

I work in a perfect environment. I’m surrounded with great teamwork led by a wonderful, experienced boss.

Magda Hoetmer Employee Since 2000

1) Participation with staff and students in RSC Shocker Day/Shocker Night events 2) Chantilly Strawberry Cake from WSU Dining Services.

RSC Revenues & Expenditures Bowling / Contribution 1%

Revenues FY 2011

Revenues FY 2012

Food Contract 2%

Bowling / Contribution 1% Food Contract 2%

Services & Commission 2%

Services & Commission 2%

Sales 65%

Sales 65%

Other Income 0%

Other Income 0%

Student Fees 27%

Student Fees 27%

Room Rentals 3%

Room Rentals 3%

Wages & Benefits 27% Cost of Goods Sold 46% Reserve Fund 8% Other Costs 8% Furniture/Fixture/Equipment 2% Service Cost 2% Building/Equipment Repairs 1%

Wages & Benefits 29%

Expenses FY 2011

Expenses FY 2012

Cost of Goods Sold 46% Reserve Fund 5% Other Costs 8% Furniture/Fixture/Equipment 3% Service Cost 1% Building/Equipment Repairs 1%

Janitorial 2%

Janitorial 2%

Utilities 3%

Utilities 4%

Bank Card Service Fee 1%

Bank Card Service Fee 1%

RSC Fun with Numbers!

2 1 9 3 5 1 8 6 3 1 9 4 7 7 9 4 4


9 5 2 4 2 1 6 9 8 1 6

8 9 4 1 7

RSC Annual Report FY 2012  
RSC Annual Report FY 2012  

RSC Annual Report FY 2012