Page 1

CONTENTS

Agency Agent Statements CB Exchange CBX Closing Checklist & Files CMA DotLoop Fair Housing Flex MLS Global Luxury Hands-On Training for Online Office Home Warranty Into to Facebook for Business Lending 101 Listing Agreements Listing Presentation Listing Process Listings to Leads Marketing Intro Purchase Agreement Surveying, Appraising, & Environmental Title 101 ZAP

1 28 32 34 36 37 38 134 148 150 151 161 179 180 206 209 255 268 269 286 298 307 362


AGENCY

COURSE DESCRIPTI ON

BERNIE MERKLE OR JACK BOUMAN

Going over the basics of agency.

Bernie currently serves as a manager and mentor in the Holland office. Jack currently guides as the President of West Michigan.

bernie.merkle@cbgreatlakes.com jack.bouman@cbgreatlakes.com

1

616-396-3650

Holland

616-355-6328

Holland


Name and email: Buyer Agency Exam Please circle “T” if the statement is true, or “F” if the statement is false.

1. T F

An agent is obligated to obey all instructions from his or her principal that are legal and are within the scope of the agency relationship.

2. T F

A subagent of a listing agent generally does not have any disclosure requirements to the seller.

3. T F

Legally created dual agency requires disclosure to and consent by both buyer and seller.

4. T F

Dual agency may be legally established by the Disclosure of Real Estate Agency Relationships.

5. T F

When two agents are working for the same broker, and one of them represents the seller and the other represents the buyer, neither agent has a dual agency relationship.

6. T F

When a company policy allows dual agency, the seller should determine whether he agrees or disagrees to the concept prior to executing the listing agreement.

7. T F

Dual agency means that both the buyer and the seller have full agency representation.

8. T F

An agent owes fiduciary duties to both the client and the customer.

9. T F

A subagent of a listing agent has no disclosure requirement to the buyer.

10. T F

Whenever you work with a buyer who is a family member, you should be a buyer’s agent.

11. T F

A listing agent should discuss the role of buyer’s agents, sub agents, and transaction coordinators with his or her seller.

12. T F

A company that practices single agency only, can only represent buyers.

13. T F

When practicing designated agency, the broker and or designated managers of company “X” become a dual agent when both the buyer and seller are represented by agents of company “X”.

14. T F

Disclosed dual agency is legal.

15. T F

If a buyer broker is compensated by the seller, the seller becomes his or her client.

2


Name and email: 16. T F

If your agency disclosure statement indicates that you represent the seller, but your actions and language make it appear that you work for the buyer, you could lose your commission.

17. T F

You are a buyer’s agent. Your buyer wants to purchase a property that you have previously shown as a subagent. While you were a subagent, your learned the price that the seller would accept, and know that the seller is extremely motivated. You must share the information with your buyer.

18. T F

When the buyer is the customer, you are expected to provide the customer with accurate information. When the buyer is your client, you are expected to advise your buyer as to the significance of the information.

Please circle the letter of the correct response.

19.

Which of the following should a subagent of a seller reveal to a buyer? a. willingness of the seller to accept a lower price b. material facts about the condition of the property c. length of time the property has been on the market d. seller’s urgency to dispose of the property

20.

When an agent is working with a buyer as a subagent, he or she should refer to the buyer as a. the customer b. my buyer c. the client

21.

A buyer’s agent owes a fiduciary duty to a. the buyer b. the seller c. whoever compensates the broker

3


Name and email: 22.

When you are a buyer’s agent, you should notify the listing broker that you represent the buyer a. when you present the offer b. when you notify the listing broker that you are taking the offer c. only if and when the listing broker asks d. when you call to make an appointment to show the property

23.

When do you first talk to a buyer about agency a. when they are ready to buy b. after you have met with them, established some rapport, and shown them a couple of houses c. before they have an opportunity to discuss confidential information

24.

When you are working as a buyer’s agent, which of the following should you do a. prepare a C.M.A. on the property the buyer wants to purchase b. advise the buyer on strategies for purchasing the home c. have a signed buyer agency contract d. all of the above

25.

Under designated agency, in which of the following situations would you be a dual agent a. you are selling one of your listings to your customer b. you are selling one of your listings to your buyer client c. a only d. b only e. both of the above f. none of the above

26.

When you first met a buyer, Bob Buyright, he agreed to have you work with him a subagent of the seller. After working with Bob for several weeks, he decided that it would be to his advantage to have you represent him as a buyer agent. a. changing agency is illegal b. changing agency is legal with proper documentation and notification

4


5


6


7


8


9


10


11


12


13


14


15


16


17


18


19


20


21


WEST MICHIGAN REGIONAL PURCHASE AGREEMENT # DATE:

,

(time)

MLS #

SELLING OFFICE:

BROKER LIC.#:

REALTOR® PHONE:

LISTING OFFICE:

REALTOR® PHONE:

1. Effective Date: This Agreement is effective on the date of Seller's acceptance of Buyer's offer or Buyer's acceptance of any counteroffer, as the case may be, and this date shall hereafter be referred to as the "Effective Date". Further, any reference to "days" in this Agreement refers to calendar days. The first calendar day begins at 12:01 a.m. on the day after the Effective Date. Any reference to "time" refers to local time. 2. Agency Disclosure: The Undersigned Buyer and Seller each acknowledge that they have read and signed the Disclosure Regarding Real Estate Agency Relationships. The selling licensee is acting as (check one): Agent/Subagent of the Seller Buyer’s Agent Dual Agent (with written, informed consent of both Buyer and Seller) Transaction Coordinator Primary Selling Agent Name:

Email:

Lic.#:

Alternate Selling Agent Name:

Email:

Lic.#:

3. Seller’s Disclosure Statement: (This paragraph applies to sales of one-to-four family residential units.) Buyer has received Seller’s Disclosure Statement, dated . Seller certifies to Buyer that the Property is currently in the same condition as Seller previously disclosed in that statement. Seller agrees to inform Buyer in writing of any changes in the content of the disclosure statement with respect to the structural/mechanical/appliance systems prior to closing. Buyer has not received Seller’s Disclosure Statement. Buyer’s obligations under this Agreement are subject to Buyer’s receipt of Seller’s Disclosure Statement. Exceptions: 4. Lead-Based Paint Addendum: Transactions involving homes built prior to 1978 require a written disclosure which is hereby attached and will be an integral part of this Agreement. 5. Property Description: Buyer hereby offers to buy the property located in the City Village Township of , County, Michigan, commonly known as St./Ave., Zip Code, with the following legal or tax description:

PP#

.

The following paragraph applies only if the Premises include unplatted land: Seller agrees to grant Buyer at closing the right to make (insert number) division(s) under Section 108(2), (3), and (4) of the Michigan Land Division Act. (If no number is inserted, the right to make divisions under the sections referenced above stays with any remainder of the parent parcel retained by Seller. If a number is inserted, Seller retains all available divisions in excess of the number stated; however, Seller and/or REALTOR® do not warrant that the number of divisions stated is actually available.) If this sale will create a new division, Seller’s obligations under this Agreement are contingent on Seller’s receipt of municipal approval on or before , of the proposed division to create the Premises. 6. Purchase Price: Buyer offers to buy the Property for the sum of $ U.S. Dollars 7. Seller Concessions, if any: 8. Terms: The Terms of Purchase will be as indicated by “X” below: (Other unmarked terms of purchase do not apply.) SOURCE OF FUNDS TO CLOSE: Buyer represents that the funds necessary to close this transaction on the terms specified below are currently available to Buyer in cash or an equally liquid equivalent. If the Property’s value stated in an appraisal obtained by Buyer or Buyer’s lender is less than the Purchase Price, Buyer may within three (3) days after receipt of the appraisal: 1) renegotiate with the Seller, 2) terminate the transaction, in which case Buyer shall receive a refund of Buyer’s Good-Faith Deposit, or 3) proceed to close the transaction at the agreed Purchase Price. CASH. The full Purchase Price upon execution and delivery of Warranty Deed. Buyer Agrees to provide Buyer Agent/Dual Agent verification of funds within five (5) days after the Effective Date, and consents to the disclosure of such information to Seller and/or Seller’s Agent. Any appraisal required by Buyer shall be arranged and paid for by Buyer within ten (10) days after the Effective Date of this Agreement. NEW MORTGAGE. The full Purchase Price upon execution and delivery of Warranty Deed, contingent upon Buyer’s ability to obtain a type (year) mortgage in the amount of % of the Purchase Price bearing interest at a rate not to exceed % per annum (rate at time of loan application), on or before the date the sale is to be closed. Buyer agrees to apply for a mortgage loan, and pay all fees and costs customarily charged by Buyer’s lender to process the application, within days after the Effective Date, not to impair the Buyers’ credit after the date such loan if offered. Seller Buyer will agree to pay an amount not to exceed $ representing repairs required as a condition of financing. Buyer agrees does not agree to authorize Buyer’s Agent/Dual Agent to obtain information from Buyer’s lender regarding Buyer’s financing, and consents to the disclosure of this information to Seller and/or Seller’s Agent. ©Copyright, West Michigan REALTOR® Associations Page 1 of 6 Revision Date 1/18

22

Buyer’s Initials

Seller’s Initials


West Michigan Regional Purchase Agreement

Page 2 of 6

Exceptions: SELLER FINANCING (check one of the following):

CONTRACT or

PURCHASE MONEY MORTGAGE

In the case of Seller financing, Buyer agrees to provide Seller with a credit report within 72 hours after the Effective Date. If the credit report is unacceptable to the Seller, the Seller shall have the right to terminate this offer within 48 hours of Seller’s receipt, or if Buyer fails to provide said credit report to Seller within the time frame allotted, the Seller shall have the right to terminate this offer within 48 hours. Seller is advised to seek professional advice regarding the credit report. $ upon execution and delivery of a form (name or type of form and revision date), a copy of which is attached, wherein the balance of $ will be payable in monthly installments of $ or more including interest at % per annum, interest to start on date of closing, and first payment to become due thirty (30) days after date of closing. The entire unpaid balance will become due and payable months after closing. Any appraisal required by Buyer shall be arranged and paid for by Buyer within ten (10) days after the Effective Date of this Agreement. Exceptions: EQUITY (check one of the following): Formal Assumption or Informal Assumption Upon execution and delivery of: Warranty Deed subject to existing mortgage OR Assignment of Vendee Interest in Land Contract, Buyer to pay the difference (approximately $ ) between the Purchase Price above provided and the unpaid balance (approximately $ ) upon said mortgage or land contract, which Buyer agrees to assume and pay. Buyer agrees to reimburse Seller for accumulated funds held in escrow, if any, for payment of future taxes and insurance premiums, etc. Any appraisal required by Buyer shall be arranged and paid for by Buyer within ten (10) days after the Effective Date of this Agreement. Exceptions: OTHER:

9. Contingencies: The Buyer’s obligation to consummate this transaction (check one): IS NOT CONTINGENT - is not contingent upon the sale or exchange of any other property by Buyer. IS CONTINGENT UPON CLOSING - is contingent upon closing of a sale or exchange of Buyer’s property located at: on or before . A copy of Buyer’s agreement to sell or exchange that property is being delivered to Seller along with this offer. IS CONTINGENT UPON THE SALE AND CLOSING - is contingent upon the execution of a binding agreement and the closing of a sale or exchange of Buyer’s property located at on or before . Seller will have the right to continue to market Seller’s Property until Buyer enters into a binding agreement to sell or exchange Buyer’s property and delivers a copy thereof to Seller. During such marketing period, Seller may enter into a binding contract for sale to another purchaser on such price and terms as the Seller deems appropriate. In such event, this Agreement will automatically terminate, Buyer will be notified promptly, and Buyer’s deposit will be refunded. Exceptions: 10. Fixtures & Improvements: The following is not intended to be an all-inclusive list of items included with the Property. All improvements and appurtenances are included in the Purchase Price, if now in or on the Property, including the following: all buildings; landscaping; lighting fixtures and their shades and bulbs; ceiling fans; hardware for draperies and curtains; window shades and blinds; built-in kitchen appliances, including garbage disposal and drop-in ranges; wall to wall carpeting, if attached; all attached mirrors; all attached TV mounting brackets; all attached shelving; attached work benches; stationary laundry tubs; water softener (unless rented); water heater; incinerator; sump pump; water pump and pressure tank; heating and air conditioning equipment (window units excluded); attached humidifiers; heating units, including add-on heating stoves and heating stoves connected by flue pipe; fireplace screens, inserts, and grates; fireplace doors, if attached; liquid heating and cooking fuel tanks if owned by Seller; TV antenna and complete rotor equipment; satellite dish and necessary accessories and complete rotor equipment; all support equipment for inground pools; screens and storm windows and doors; awnings; installed basketball backboard, pole and goal; mailbox; flagpole(s); fencing, invisible inground fencing and all related equipment, including collars; detached storage buildings; underground sprinkling, including the pump; installed outdoor grills; all plantings and bulbs; garage door opener and control(s); and any and all items and fixtures permanently affixed to the Property; and also includes:

but does not include:

Subject Property Address/Description ©Copyright, West Michigan REALTOR® Associations Revision Date 1/18

Date Buyer’s Initials

23

Time Seller’s Initials


West Michigan Regional Purchase Agreement

Page 3 of 6

11. Heating and Cooking Fuels: Liquid heating and cooking fuels in tanks are included in the sale and will transfer to Buyer at time of possession unless usage is metered (in which case it is not included in the sale). Sellers are responsible for maintaining heating and cooking liquid fuels at an operational level and shall not permit fuels to fall below 10% in the tank(s) at the time of possession, except that the tank(s) may be empty only if now empty. Further, the Seller is precluded from removing fuel from tank(s) other than what is expended through normal use. Exceptions: 12. Assessments (choose one): If the Property is subject to any assessments Seller shall pay the entire balance of any such assessments that are due and payable on or before the day of closing (regardless of any installment arrangements), except for any fees that are required to connect to public utilities. Seller shall pay all installments of such assessments that become due and payable on or before day of closing. Buyer shall assume and pay all other installments of such assessments. 13. Property Taxes: Seller will be responsible for any taxes billed prior to those addressed below. Buyer will be responsible for all taxes billed after those addressed below. Buyer is also advised that the state equalized value of the Property, principal residence exemption information and other real property tax information is available from the appropriate local assessor’s office. Buyer should not assume that Buyer’s future tax bills on the Property will be the same as the Seller’s present tax bills. Under Michigan law, real property tax obligations can change significantly when property is transferred. No proration. Buyer Buyer

(Choose one): Seller will pay taxes billed summer Seller will pay taxes billed winter

(year); (year);

Calendar Year Proration (all taxes billed or to be billed in the year of the closing). Calendar year tax levies will be estimated, if necessary, using the taxable value and the millage rate(s) in effect on the day of closing, broken down to a per diem tax payment and prorated to the date of closing with Seller paying for January 1 through the day before closing. Fiscal Year Proration - Taxes will be prorated as though they are paid in (choose one): advance. arrears. Fiscal Year will be assumed to cover a 12 month period from date billed, and taxes will be prorated to the date of closing. Fiscal year tax levies will be estimated, if necessary, using the taxable value and millage rate(s) in effect on the day of closing, broken down to a per diem tax payment and prorated to the date of closing with Seller paying through the day before closing. Exceptions: 14. Well/Septic: Within ten (10) days after the Effective Date, the Seller will arrange and pay for an inspection of the primary well used for human consumption (including a water quality test for coliform bacteria and nitrates) and septic systems in use on the Property. The inspection shall be performed by a qualified inspector in a manner that meets county (or other local governmental authority, if applicable) protocol. Seller shall also follow any governmental rules regarding pumping of tanks. Where no county or government protocol is in place, Seller shall arrange and pay for well and septic inspections (as referenced above) by a qualified inspector, and Seller shall have the septic tank(s) pumped at Seller’s expense. If any report discloses a condition unsatisfactory to Buyer, or doesn’t meet county standards that are a condition of sale, Buyer may, within three (3) days after Buyer has received the report, by written notice to Seller, either terminate this Agreement and receive a refund of Buyer’s good-faith deposit, or make a written proposal to Seller to correct those unsatisfactory conditions. If Buyer fails to make a written proposal within the above referenced time period, then Buyer will be deemed to have accepted the well/septic as-is. Seller will respond in writing within three (3) days to Buyer’s request. If Seller fails to respond or to arrive at a mutually agreeable resolution within three (3) days after Seller’s receipt of Buyer’s proposal, Buyer shall have three (3) days to provide written notice of termination of this Agreement and receive a refund of any applicable good-faith deposit. If Buyer fails to terminate the contract, Buyer will proceed to closing according to the terms and conditions of this Agreement. Exceptions: 15. Inspections & Investigations: Inspections: Buyer, or someone selected by Buyer, has the right to inspect the buildings, premises, components and systems, at Buyer’s expense. Any damage, misuse, abuse, or neglect of any portion of the Property or premises as a result of inspections will be Buyer’s responsibility and expense. In the event of VA financing, Seller will pay for the inspection for termites and other wood destroying insects. Investigations: It is Buyer’s responsibility to investigate (i) whether the Property complies with applicable codes and local ordinances and whether the Property is zoned for Buyer’s intended use; and (ii) whether Buyer can obtain a homeowner’s insurance policy for the Property at price and terms acceptable to Buyer. All inspections and investigations will be completed within ten (10) days after the Effective Date. If the results of Buyer’s inspections and investigations are not acceptable to Buyer, Buyer may, within the above referenced period, by written notice to Seller, either terminate this Agreement and receive a refund of Buyer’s good-faith deposit, or make a written proposal to Seller to

Subject Property Address/Description ©Copyright, West Michigan REALTOR® Associations Revision Date 1/18

Date Buyer’s Initials

24

Time Seller’s Initials


West Michigan Regional Purchase Agreement

Page 4 of 6

correct those unsatisfactory conditions. If Buyer fails to make a written proposal within the above referenced time period, then Buyer will be deemed to have accepted the Property as-is. Seller may negotiate with Buyer, or, by written notice to Buyer, accept Buyer’s proposal or terminate this Agreement. If Seller fails to respond, or to arrive at a mutually agreeable resolution within three (3) days after Seller’s receipt of Buyer’s proposal, Buyer shall have three (3) days to provide written notice of termination of this Agreement and receive a refund of any applicable good-faith deposit. If Buyer fails to terminate this Agreement within said three (3) day period, Buyer will be deemed to accept the Inspections & Investigations and will proceed to closing according to the terms and conditions of this Agreement. Buyer has waived all rights under this Inspections & Investigations paragraph. 16. Municipal Compliances: The Seller will arrange and pay for current certificates of occupancy, sidewalk compliance, and smoke detector ordinances, if applicable. 17. Title Insurance: Seller agrees to convey marketable title to the Property subject to conditions, limitations, reservation of oil, gas and other mineral rights, existing zoning ordinances, and building and use restrictions and easements of record. An expanded coverage ALTA Homeowner’s Policy of Title Insurance in the amount of the Purchase Price shall be ordered by Seller and furnished to Buyer at Seller’s expense, and a commitment to issue a policy insuring marketable title vested in Buyer, including a real estate tax status report, will be made available to Buyer within ten (10) days after the Effective Date. If Buyer so chooses, or if an expanded policy is not applicable, then a standard ALTA Owners’ Policy of Title Insurance shall be provided. If Buyer objects to any conditions, Buyer may, within three (3) days of receipt of the Title Commitment, by written notice to Seller, either terminate this Agreement and receive a refund of Buyer’s good-faith deposit, or make a written proposal to Seller to correct those unsatisfactory conditions. If Buyer fails to make a written proposal within the above referenced time period, then Buyer will be deemed to have accepted the Title Commitment as-is. Seller may negotiate with Buyer, or, by written notice to Buyer, accept Buyer’s proposal or terminate this Agreement. If Seller fails to respond, or to arrive at a mutually agreeable resolution within three (3) days after Seller’s receipt of Buyer’s proposal, Buyer shall have three (3) days to provide written notice of termination of this Agreement and shall receive a refund of any applicable good-faith deposit. If Buyer fails to terminate this Agreement within said three (3) day period, Buyer will be deemed to accept the Title Commitment as-is and will proceed to closing according to the terms and conditions of this Agreement. Exceptions:

18. Property Survey: Broker advises that Buyer should have a survey performed to satisfy Buyer as to the boundaries of the Property and the location of improvements thereon. Buyer

Seller (check one) shall obtain and pay for:

A boundary survey certified to Buyer with iron corner stakes and with improvements and easements located on a map of survey. A surveyor’s report or sketch (not a boundary survey) re-certified to Buyer showing the approximate location of improvements. No survey. When closing occurs, Buyer shall be deemed to have accepted the boundaries of the Property and the location of such improvements thereon. Exceptions:

19. Home Protection Plan: Buyer and Seller have been informed that home protection plans may be available. Such plans may provide additional protection and benefit to the parties. Exceptions: 20. Prorations: Rent; association dues/fees, if any; insurance, if assigned; interest on any existing land contract, mortgage or lien assumed by Buyer; will all be adjusted to the date of closing. 21. Closing: If agreeable to both parties, the sale will be closed as soon as closing documents are ready, but not later than . An additional period of fifteen (15) days will be allowed for closing to accommodate the correction of title defects or survey problems which can be readily corrected, delays in obtaining any lender required inspections/repairs. During this additional period, the closing will be held within 5 days after all parties have been notified that all necessary documents have been prepared. Buyer and Seller will each pay their title company closing fee, if applicable, except in the case of VA financing where the Seller will pay the entire closing fee. Exceptions: 22. Possession: Seller will maintain the Property in its present condition until the completion of the closing of the sale. Possession to be delivered to Buyer, subject to rights of present tenants, if any. At the completion of the closing of the sale. At a.m. p.m. on the day after completion of the closing of the sale, during which time Seller will have the privilege to occupy the Property and hereby agrees to pay the Buyer $ as an occupancy fee for this period payable at closing, WITHOUT PRORATION. Payment shall be made in the form of cash or certified funds. Subject Property Address/Description ©Copyright, West Michigan REALTOR® Associations Revision Date 1/18

Date Buyer’s Initials

25

Time Seller’s Initials


West Michigan Regional Purchase Agreement

Page 5 of 6

If Seller fails to deliver possession to Buyer on the agreed date, Seller shall become a tenant at sufferance and shall pay to Buyer as liquidated damages $ per day plus all of the Buyer’s actual reasonable attorney's fees incurred in removing the Seller from the Property. If Seller occupies the Property after closing, Seller will pay all utilities during such occupancy. Buyer will maintain the structure and mechanical systems at the Property. However, any repairs or replacements necessitated by Seller’s misuse, abuse, or neglect of any portion of the Property will be Seller’s responsibility and expense. On the agreed delivery date, Seller shall deliver the Property free of trash and debris and in broom-clean condition, shall remove all personal property (unless otherwise stated in this or an additional written agreement), shall make arrangements for final payment on all utilities, and shall deliver all keys to Buyer. Exceptions: 23. Good-Faith Deposit: For valuable consideration, Buyer gives REALTOR® above named until (time) on ` , to obtain the written acceptance of this offer and agrees that this offer, when accepted by Seller, will constitute a binding agreement between Buyer and Seller and herewith deposits $ evidencing Buyer's good faith, to be held by (insert name of broker, title company, other) and to apply against the Purchase Price. If this offer is not accepted or if the sale is not closed due to a failure to satisfy a contingency for a reason other than the fault of Buyer, the good-faith deposit shall be refunded to Buyer. If the sale is not closed as provided in this Agreement, the Broker holding the deposit will notify Buyer and Seller, in writing, of Broker’s intended disposition of the deposit. If the parties do not object to such disposition in writing within fifteen (15) days after the date of Broker’s notice, they will be deemed to have agreed to Broker’s proposed disposition; if a party objects and no mutually agreeable disposition can be negotiated, Broker may deposit the funds by interpleader with a court of proper jurisdiction or await further actions by the parties. In the event of litigation involving the deposit, in whole or in part, either the Seller or the Buyer that is not the prevailing party, as determined by the court, will reimburse the other for reasonable attorneys’ fees and expenses incurred in connection with the litigation, and will reimburse the Broker for any reasonable attorneys’ fees and expenses incurred in connection with any interpleader action instituted. 24. Professional Advice: Broker hereby advises Buyer and Seller to seek legal, tax, environmental and other appropriate professional advice relating to this transaction. Broker does not make any representations or warranties with respect to the advisability of, or the legal effect of this transaction. Buyer further acknowledges that REALTOR® above named in the Agreement hereby recommends to Buyer that an attorney be retained by Buyer to pass upon the marketability of the title and to ascertain that the required details of the sale are adhered to before the transaction is consummated. Buyer agrees that Buyer is not relying on any representation or statement made by Seller or any real estate salesperson (whether intentionally or negligently) regarding any aspect of the Property or this sale transaction, except as may be expressly set forth in this Agreement, a written amendment to this Agreement, or a disclosure statement separately signed by the Seller. 25. Disclosure of Information: Buyer and Seller acknowledge and agree that the Purchase Price, terms, and other details with respect to this transaction (when closed) are not confidential, will be disclosed to REALTORS® who participate in the applicable Multiple Listing Service, and may otherwise be used and/or published by that Multiple Listing Service in the ordinary course of its business. 26. Other Provisions:

27. Mergers and Integrations: This Agreement is the final expression of the complete agreement of the parties and there are no oral agreements existing between the parties relating to this transaction. This Agreement may be amended only in writing signed by the parties and attached to this Agreement. 28. Fax/Electronic Distribution and Electronic Signatures: The parties agree that any signed copy of this Agreement, and any amendments or addendums related to this transaction, transmitted by facsimile or other electronic means shall be competent evidence of its contents to the same effect as an original signed copy. The parties further agree that an electronic signature is the legal equivalent of a manual or handwritten signature, and consent to use of electronic signatures. 29. Buyer’s Acknowledgment: Buyer hereby acknowledges receipt of a copy of this Agreement. Buyer 1 Address Buyer 1 Phone: (Res.)

X

Buyer

(Bus.) Print name as you want it to appear on documents.

Buyer 2 Address Buyer 2 Phone: (Res.)

X

Buyer

(Bus.) Print name as you want it to appear on documents.

Subject Property Address/Description ©Copyright, West Michigan REALTOR® Associations Revision Date 1/18

Date Buyer’s Initials

26

Time Seller’s Initials


West Michigan Regional Purchase Agreement

DATE: 30. Seller’s Acceptance: The Above Offer is Hereby Accepted:

,

As written.

Page 6 of 6

(time)

As written except:

Counteroffer, if any, expires , at (time). Seller has the right to withdraw this counter offer and to accept other offers until Seller or Seller’s Agent has received notice of Buyer’s acceptance. 31. Certification of Previous Disclosure Statement: Seller certifies to Buyer that the Property is currently in the same condition as disclosed in the Seller’s Disclosure Statement dated (check one): Yes No. Seller agrees to inform the Buyer in writing of any changes in the content of the disclosure statement prior to closing. 32. Notice to Seller: Seller understands that consummation of the sale or transfer of the Property described in this Agreement will not relieve the Seller of any liability that Seller may have under the mortgages to which the Property is subject, unless otherwise agreed to by the lender or required by law or regulation. The parties to the transaction are advised that a Notice to Seller & Buyer of Underlying Mortgage form is available from the respective agents via the West Michigan REALTOR® Boards. 33. Listing Office Address:

Listing Broker License #

Listing Agent Name:

Listing Agent License #

34. Seller’s Acknowledgment: Seller has read this Agreement and acknowledges receipt of a copy. X

Seller Print name as you want it to appear on documents.

Seller’s Address

X Seller’s Phone: (Res.)

Seller

(Bus.) Print name as you want it to appear on documents.

DATE:

,

(time)

35. Buyer’s Receipt/Acceptance: Receipt is hereby acknowledged by Buyer of Seller’s acceptance of Buyer’s offer. In the event the acceptance was subject to certain changes from Buyer’s offer, Buyer agrees to accept said changes, all other terms and conditions remaining unchanged. X

Buyer

X

Buyer

DATE:

,

(time)

36. Seller’s Receipt: Seller acknowledges receipt of Buyer’s acceptance of counter offer.

Subject Property Address/Description ©Copyright, West Michigan REALTOR® Associations Revision Date 1/18

X

Seller

X

Seller Date

27

Time


AGENT STATEMENTS

COURSE DESCRIPTI ON

CRYSTAL SARMIENTO

Information about agent statements and monthly fees (MLS dues, tech fees, company sponsored events, postage, marketing charges, etc.).

Crystal is Closings and Production in the Holland office. She has been a part of the Coldwell Banker Woodland Schmidt team since 2011.

REQUIRED FORMS a) Credit card authorization form (In new agent packet) b) Sample of Agent Statement from Traverse City c) Sample of Agent Marketing Charge Details Statement

COURSE GOALS For agents to have a full understanding of their monthly charges and how and where to pay them and whom to call with questions.

28

crystal.cruz@cbgreatlakes.com

616-355-6338

Holland


29

Invoice

Invoice

11/30/2016

Total for Stygstra, Rhonda

Invoice

11/11/2016

Transaction Type

11/11/2016

Sarmiento, Crystal

Date

6107

5889

5889

Num

1st Class Regular Letter 11/28/16

10 minutes

Tree event LG PC

Memo/Description

Please note, this is not an invoice, any charges due will appear on your Agent Statement from Traverse City.

Postage

Design | Laura

PC Large | 8.5x5.5

Product/Service

Coldwell Banker Woodland Schmidt Detail of Marketing Charges Billed on Agent Statement November 2016 Qty

51.00

1.00

60.00

Rate

0.47

0.00

0.31

$

42.32

23.72

0.00

18.60

Amount


COLDWELL BANKER CREDIT CARD PAYMENT You may choose to use your VISA,Mastercard,Discover or American Express to pay your fees. If you choose this method, please call Sue Kelly at 231-922-3946 or email to sue.kelly@cbgreatlakes.com with the necessary information below. The information will be kept on file for your protection and ours, only to be used when you give authorization. THE CARD CANNOT BE PROCESSED WITHOUT ALL THE FOLLOWING INFORMATION:

CARD TYPE: VISA – MASTERCARD - DISCOVER- AMERICAN EXPRESS CARDHOLDER NAME:_______________________________________________________ PHONE:_______________________________________________________________ E-MAIL:______________________________________________________ OFFICE:_______________________________________________________________

CARD #: _________-_________-_________-_________ EXPIRATION DATE:_________________ CVV2/CID# _________

ADDRESS CARD IS BILLED TO: ADDRESS:_____________________________________________________ CITY:_________________________________________________________ ZIP:__________________________________________________________

DATE :_____________________ Ss__VT__(office use only)

30


Schmidt Real Estate, Inc. 115 Boardman Avenue Traverse City, MI 49684 (231) 922-2350

Agents Shown: 1052 of 3295 Office Shown: 38 - Holland 16th St

.

For Dates: 11/15/2016 through 12/14/2016

Statement, Balance Forward ApplyTo#

Tran #

Date

Description

Amount Charged

11/30/2016 12/01/2016 12/01/2016 12/12/2016 12/13/2016

Holland Sentinel November 2016 Tech Fee West Mich. Lakeshore MLS December 2016 Christmas Tree Event Agent Mkt. Dept. Charges

Sarmiento, Crystal 466 E 16th St Holland, MI 49423

Charges This Period 888589 888589 886196 886196 888241 888241 889921 889921 889658 889658

Total Charges For This Period: Credits/Payments This Period 12/09/2016 payment cr card

8.00 30.00 60.00 195.00 42.32 335.32

(98.00)

Total Credits/Payments For This Period:

(98.00)

ACCOUNT SUMMARY: Previous Balance: Payments This Period: New Charges This Period: New Balance:

Monday, December 19, 2016 at 3:35 pm

Balance due in full on/before the 10th 31

98.00 (98.00) 335.32 335.32

Page 67 of 75


CB EXCHANGE

COURSE DESCRIPTI ON

JUDI LUPTAK

Getting the class comfortable with navigating all the tools the brand has to offer and giving agents confidence that there is a support network and tools available for many of their daily needs.

Judi has been a part of the Coldwell Banker team since 2015. She is currently Assistant to the President of Michigan Operations.

PRE-REQUISITES Coldwell Banker login credentials Agent headshot Bio prepared judith.luptak@cbgreatlakes.com

MATERIALS AND SUPPLI ES Laptop or tablet 231-288-3335

HANDOUTS a) Meet CB Exchange b) Promo flyer c) CB Exchange Overview Presentation

32

Lakeshore


Judi Luptak Assistant to the President of Michigan Operations – Lakeshore Region

Judi Luptak came to Coldwell Banker Schmidt Family of Companies after moving back to Michigan from a 25 year stint in the Western United States. Her previous real estate background was with CB Richard Ellis where she provided marketing support for 20 plus commercial agents. Since joining CBSFOC in 2015 her role as assistant to Jason Rice, President of Michigan Operations, continues to and has incorporated many regional administration and training duties for the Lakeshore and Grand Rapids region. Judi has a strong background in technology and customer service. Is an Adobe Certified Expert, and is also experienced in photography, marketing and design. When Judi is not supporting the sales managers, administrators and agents throughout Western Michigan she spends her time with her husband and their three sporting dogs. She loves traveling, photography, running her dogs and spending as much time as she can in the great outdoors.

33


CBX

COURSE DESCRIPTI ON

CJ WOOD

CBx harnesses and humanizes the power of big data, making it meaningful for buyers and sellers. CBx makes all of that information actionable for agents.

CJ is a vital part of the Coldwell Banker administrative staff. Knowledgeable and intuitive, she empowers the Holland 16th St. office and can often be found giving agents a hand.

cj.wood@cbgreatlakes.com

616-396-6221

34

Holland


BIG DATA + PASSION = GAME CHANGER

The premise of CBx is simple. Buyers and sellers have become overwhelmed with the available mountains of real estate information. CBx harnesses and humanizes the power of big data, making it meaningful for sellers and buyers. And, what is even more important, CBx makes all that information actionable for agents and brokers. Getting to CBx • From computer > CBExchange.com > Springboard > CBx • From computer > CBx.ColdwellBanker.com • From Tablet > App Store or Google Play > Search > CBx 3.0 > Download Accessing CBx Username: firstname.lastname@ColdwellBanker.com Password: same for CBExchange and ZAP! Password trouble? Call 877-4-Coldwell New features include • Home Assessment – Allows you to have a conversation about things that directly affect the marketability of the home but not the price. This helps sellers understand the general maintenance they can do to help the home show better. • Competitive Price Line Generator - This popular and effective resource is currently available via CB Exchange, but requires manual input for every address. In CBx, the Competitive Price Line Generator will auto-populate with the comps you choose. • Tool tips – Get real use case examples from your peers, in app. Text, audio, or video tips from agents using CBx will be featured in the app explaining how they use a specific piece of CBx to win listings. • Stunning Animation – You have asked for new and unique ways to deliver content – these beautifully animated versions of favorite listing slides set your presentation and your business apart. Amazing upgrades • Exported presentations will now look as good as the presentation in app. • Agent profile information will automatically populate to make it easy to talk to the seller about your specialties, experience and performance. • Current listing for the agent or office automatically populate and are mapped to show coverage and market share in the area. 35


CLOSING CHECKLIST AND FILES

COURSE DESCRIPTI ON

JOANNIE BOUMAN

Learning to correctly and completely turn in all contracts and paperwork needed for a transaction to close.

Joannie has been part of the Coldwell Banker Woodland Schmidt team since 2003 and an Associate Broker since 2011. She has been awarded with Top Producer status and been a part of the Coldwell Banker International Diamond Society numerous times.

COURSE INFO Files are processed differently by CBS location. However, the contents of files should be uniform throughout the organization including contracts, checks, and other required paperwork. joannie.bouman@cbgreatlakes.com

REQUIRED FORMS Pending transaction report – zipForm plus®, dotloop®, or a printed copy is available in individual office. 616-886-6109

MATERIALS AND SUPPLI ES Laptop and/or hard copy of PTR

COURSE GOALS This is how you get paid!

36

Holland

joanniebouman.com


CMA

COURSE DESCRIPTI ON

JOANNIE BOUMAN

Successful value determination of a home using market performance.

Joannie has been part of the Coldwell Banker Woodland Schmidt team since 2003 and an Associate Broker since 2011. She has been awarded with Top Producer status and been a part of the Coldwell Banker International Diamond Society numerous times.

COURSE INFO Learning to create a CMA to determine market value of homes.

REQUIRED FORMS

joannie.bouman@cbgreatlakes.com

Websites: http://ric.flexmls.com http://www.narrpr.com

616-886-6109

MATERIALS AND SUPPLI ES Laptop

COURSE GOALS Confidence when going to a listing appointment and when listing a home to sell quickly.

37

Holland

joanniebouman.com


DOTLOOP

COURSE DESCRIPTI ON

JUDI LUPTAK

Walk through account set up, first loop creation, working with templates, linking to a listing, managing your loops, editing PDFs, managing accounts, assigning tasks, etc. Consider best practices and FAQs.

Judi has been a part of the Coldwell Banker team since 2015. She is currently Assistant to the President of Michigan Operations.

PRE-REQUISITES Previous introduction to Real Estate forms.

MATERIALS AND SUPPLI ES

judith.luptak@cbgreatlakes.com

Laptop

231-288-3335

HANDOUTS DotLoop Agent Training Manual

COURSE GOALS Learn to spend more time driving growth, not chasing paper. Dotloop replaces your form creation, e-sign, and real estate transaction management systems with a single end-to-end solution, while helping you streamline your business with real-time visibility into your transactions.

38

Lakeshore


Judi Luptak Assistant to the President of Michigan Operations – Lakeshore Region

Judi Luptak came to Coldwell Banker Schmidt Family of Companies after moving back to Michigan from a 25 year stint in the Western United States. Her previous real estate background was with CB Richard Ellis where she provided marketing support for 20 plus commercial agents. Since joining CBSFOC in 2015 her role as assistant to Jason Rice, President of Michigan Operations, continues to and has incorporated many regional administration and training duties for the Lakeshore and Grand Rapids region. Judi has a strong background in technology and customer service. Is an Adobe Certified Expert, and is also experienced in photography, marketing and design. When Judi is not supporting the sales managers, administrators and agents throughout Western Michigan she spends her time with her husband and their three sporting dogs. She loves traveling, photography, running her dogs and spending as much time as she can in the great outdoors.

39


1

40


table of contents: introduction

4

registration and account setup

6

navigation

10

creating a loop

19

how to create a loop

19

loop navigation

20

initial loop setup

25

adding people to a loop

29

adding task lists

31

working with documents within a loop

33

editing PDF’s

40

organizing documents

44

make a copy

45

revision history

48

sharing documents

52 2

41


client signing experience

56

co-op agent experience

61

submitting for review

63

making an offer

68

linking within the document

70

linking in view details

71

managing your listings

73

Easy Offer

75

global task section

82

global people section

83

global templates

86

in-house transactions

91

managing both sides of a transaction

92

3

42


introduction: Welcome to dotloop! We know you’re excited to get started, so let’s begin with a high-level overview of what dotloop is, why agents are so excited to use it, and why their customers are asking for it.

what is dotloop? As software, dotloop is an online workspace where over 700,000 real estate professionals share and sign documents, collaborate, communicate, monitor, and manage the entire transaction start to close. As a company, we believe in working better, together. We call this better way of working Peoplework, because it focuses on providing a user experience that creates lasting impressions as well as streamlined results. Once you start looping, you’ll know what it means to be a Peopleworker.

What is a loop? In dotloop, every transaction starts with a loop. A loop is a place where you store everything relevant to a transaction. Everyone and everything is welcome in the loop – no limitations – making it perfectly simple to collaborate and close a transaction. No loose ends, no missed details. A loop is also safe and secure. Your data is encrypted and stored in the cloud. You’ll never have to worry about losing something critical, knowing your files are safely stored in the cloud.

4

43


success tips: Tip 1: Being paperless starts here. Please consider NOT printing this manual. It has many color screenshots that make it an easy read but a nightmare for your office printer! Tip 2: We can teach you the features of dotloop, but we don’t know about all of your office’s specific dotloop processes that may exist outside of this manual. Talk to your staff about specific guidelines. Tip 3: dotloop is optimized for the latest two versions of all internet browsers, so a good place to start is ensuring that you have the latest version of your preferred browser downloaded. Tip 4: Have fun! Once you start looping, you’ll wonder how you ever got along without us. Tip 5: If you ever have questions, let us help you. Unlike other technology companies that only offer online videos or email support, we offer live phone support to our valued users 7 days a week!

contact support support.dotloop.com 513-257-0551 Mon- Fri 8am- Midnight EST Saturday & Sunday 8am- 8pm EST

5

44


registration and account setup:

All registration starts at dotloop.com. Click Sign Up For Free.

Input your full name, email address and create a password. You can also choose your role and select the appropriate state. Your office may have created a dotloop account on your behalf. In that case, check with your office staff to see which email they used for your account. Click Sign Up For Free once you’ve completed all of the information

6

45


You’ll now be taken into your dotloop account to your loops homepage. Before going any further, you need to go to your email inbox in order to verify the account you’ve just created.

You’ll select the Verify your Identity email and click on the Verify Email link which will direct you back to your dotloop homepage. Once back on this page, you will notice whether or not you have been attached to your company.

7

46


To complete initial account setup, hover your mouse over your initials in the upper right corner and select My Account from the dropdown.

This opens into your Account Settings page where you can edit things like your email address, password and esign name. Once you save your information here, you’ll move to your Profiles page.

Here you’ll want to save all of the information relevant to your company. The more you store in the Account Settings and Profiles page, the more will autofill into your loops and documents. On the right you can add a profile picture, change the name of your profile, set a profile as your Login 8

47


Default

You can also attach to your state or local association if we have an agreement with them. Most associations we have forms agreements with will require NRDS validation and once you enter your ID, it will be saved to your dotloop account and autofill for you as needed. If your association requires an invitation code, you can call our support team to gain access to those forms!

The last thing you can do on this page is control your notification preferences. By default dotloop has elected you receive all email notifications. We recommend testing this out for a bit before you deselect anything. Once you’re up and running on the system, you can return to this page and customize your preferences! 9

48


Finally, in this section of dotloop you can also set your document preferences. Here you can save your preferred font style, size and color that dotloop will default to when you place fields on documents such as PDF files. The UPGRADE tab is where an agent would go to upgrade their account premium. Since you’re already a premium user, you don’t have to worry about this section!

10

49


navigation: In this section, we’ll give you an overview of the homepage and then take a look at the various aspects of a loop.

All of the links in the upper blue bar are your global navigation icons. Starting from the top left and moving right, let’s discuss each icon. For a more detailed look into each of the icons in your global navigation bar, see the focused topics section of this manual.

The dotloop icon and loops icon (smiley face) will always take you back to the homepage where you can find all of your transactions- or “loops”

11

50


The tasks icon (check mark) complies all of the tasks from all of your loops into one place. This allows you to quickly see everything that is due throughout all of your transactions.

The people icon (people) keeps a contact list of anyone you’ve ever added to a loop. If you work with the same person on a loop in the future, dotloop will auto-suggest that person as you start typing in their name or email address into your new loop.

The templates icon (documents) houses the documents or document sets that your brokerage or association has made available to you. You can print blank documents from here, but if you would like to edit a document or obtain e-signatures, you will need to create a loop and add the desired document template from within the document section of that loop.

My account icon (your initials) allows to you to switch between profiles, manage your account settings, or sign out of dotloop. You can also add a profile picture, manage your notification preferences, and change your email/password.

12

51


When you’re ready to create your first loop, the blue ‘+’ is where you will click. The circle to the right of the ‘+’ is a sample loop that you can open to see how a completed loop works and looks.

13

52


Clicking on Filter will display a dropdown of your filtering options. Each loop has a Review Stage and a Loop Status. The review stage of a loop is controlled by your broker/admin and is discussed in detail later. The loop status is like a filing system that you control. It helps you manage which loops appear on your homepage. For example, if you only want to see the loops that you’ve labeled with the loop statuses of Private, Active, and Under Contract, check those statuses and click the blue Filter button on the right. Now your homepage will hide all of the loops that you have identified as Sold, Leased, and Archived. Use the Archived status to remove practice loops or irrelevant loops from your homepage. If you logout of dotloop with filters set, your profile will remember these filters for the next time you login. If you ever cannot find a loop, we recommend you clear all of your filters using the Clear All button and then Filter. This will show all loops again and you can use the dynamic search bar to search for any keyword of the loop name.

14

53


The Activity Log link on the homepage will display the activities that have taken place throughout all of your loops. If you would like to see the activity for a specific loop, just open any loop and the activity log will be in the same place, but will only show that loop’s activities. The activity log is like an audit trail of the actions taken in each loop. For example, you could go there to see when a folder was submitted to the office for review, when a document was shared, when someone viewed a document, when someone signed a document, when you created a loop, or when you added a person to a loop.

Clicking Sort By will display options that allow you to reorganize the order in which your loops appear on your homepage. Default: allows you to sort your loops in a way that dotloop has predicted will be the most helpful. This is a combination of your last updated loop and the number of notifications within the loop, in descending order. Agent name: allows you to sort your loops by the agent who creates them. The agents will be sorted in alphabetical order by first name. Address: Sorting by address will sort your loops numerically first, then alphabetically, based on the address you provided in the Edit Details of your loops, not the title of the loop. For example: 123 Main Street will display before 123 Wynne Place. On that same note, 1123 Main Street will display before 123 Main Mainstreet. This is because dotloop looks at the first character, then the second, then the third, etc. and sorts by those characters. Loops that do not have addresses entered in the Edit Details will display at the bottom of the list. 15

54


Last updated: Sorting by last updated is very straightforward. If anything has changed in a loop, at all – document signing, review stages, people being added, messages sent, etc., the most recent loop meeting these requirements will appear at the top of the list. Loops will display in descending order based on the last change made within them. MLS number: Sorting by the MLS Number is very similar to sorting by address. It is based on the first, second, third, etc., character in the MLS Number. So, 11458973 would come before 18556, for example. Purchase price: Sorting by Purchase Price will display your loops in order by the dollar amount entered in the purchase price field within a loop’s Edit Details page. The largest number displaying first, the lowest displaying last. Loops without a purchase price in the Edit Details will be moved to the bottom of the list. Listed date: Sorting by Listed Date will pull the listing date from the View Details page of each loop, displaying the loops with the newest listing date first. Loops without the listing date filled out in View Details will display at the bottom of the list. Expiration date: Sorting by Expiration Date will display loops that expire soonest or have already expired, based on the expiration field under the Listing Information portion of a loop’s View Details page. Closing date: Sorting by Closing Date will display loops that close soonest or have already closed, based on the closing date field under the Contract Dates portion of a loop’s View Details page. Submitted for review date: Sorting by Submitted For Review Date will sort loops that were submitted for review most recently, first.

The layout button (above), allows you to toggle between two different views of your homepage (shown below). These different views are primarily a visual preference. Once you settle on your favorite layout, dotloop will remember it when you logout. 16

55


This is the grid view. This is the default view when you first create an account. If you have added a picture to the loop, it will be displayed on the homepage. If you want to see the name of a loop, hover over it.

This is the list view. It presents all of your loops in a vertical list, like an email inbox. It also has the added benefit of a dynamic search bar (see arrow). This search bar is sensitive to any piece of the custom loop name but will not search for loops that you have filtered out of your homepage.

17

56


The blue flag on your homepage identifies all of the notifications that you have received throughout your loops. These notifications will then be broken down on each loop. Some examples of notifications include when a document was modified, when a document was signed, and when you have a new message.

Pictured above is a loop as displayed on the grid view. The blue shaded section represents the percentage of tasks that have been completed for this loop (the loop has a little more than 25% of its tasks complete). The red circle with a ‘1’ in the middle means that this loop has one new notification. Now let’s take a look at the inside of a loop. 18

57


creating a loop: how to create a loop: Imagine a traditional paper transaction that you’ve organized into a manila folder so that you can drop it off on your admin’s desk. Or maybe you’ve uploaded all of your transaction documents as an email attachment in order to send them to your admin for review. Now you’ll be able to do all of these things in dotloop!

To begin a new transaction, you will first need to create a loop. Click the blue ‘+’ sign to create a new loop. Think of this step like grabbing a new manila folder, or clicking ‘compose’ in an email.

Name your loop and click the Create Loop button. Keep in mind that your office may have specific 19

58


instructions on how they would like you to name your loop, just like you would in an email subject line or manila folder heading.

loop navigation:

A loop is divided into three main sections: documents, people, and tasks. The first thing you might notice is that you can still see your global navigation bar at the top of the loop. Ignore it! You can do everything you need to do from below that blue navigation bar. This is what a loop looks like:

20

59


At the top of the loop, moving from the left to right, you will see an Activity Log that is specific to this loop. The Submit to Review link starts the file review process. It’s the virtual equivalent of turning in your paper files.

Moving down the loop you will see the loop name with several items underneath. First, click on the Transaction Type. In this example, we’ve selected that the transaction is a listing for sale.

Next, select the Loop Status. As an agent, this is your tool so you know exactly where you are in the transaction. Selecting a status will also help make your listing searchable within the dotloop network 21

60


(we will discuss this in detail a little later).

Finally, click on the View Details link. Clicking here will allow you to fill out basic information about this transaction that will help you auto-populate the Interactive Templates that you add to the loop’s document section. You will also be able to sort all of the loops on your homepage by certain fields of the details section (i.e. expiration date, closing date, property address, etc.). This also helps create some consistency within your loop so if you need to find specific information about a transaction later it’s all in the same place.

Within the View Details section is all the relevant information about the loop you are working on. Fill this out in as much detail as possible (keep in mind you can always come back to fill out and change information as necessary).

22

61


23

62


The Documents section of a loop is where you add and manage all of your folder and documents for a transaction. In the example above, the listing agent has created a folder to manage the original listing documents. He has also created a second folder and uploaded the offer that came in from the buying agent. We recommend creating separate folder to manage each offer that comes in on your listing.

In the People section of a loop you can add anyone that you would like to share documents, tasks, or 24

63


messages with. Remember, the people that you add to a loop will only see what you’ve shared with them.

The Tasks section allows brokers and admins to assign tasks to you. It also allows you to manage your own lists. Creating a task list for your client is a great way to add value to their experience, guiding them through each and every step of the buying process.

initial loop setup: Now that we’ve created our loop, we’re ready to start working! Let’s head to the View Details page to store information relevant to our transaction.

The View Details section of each loop houses specific dates and information about the transaction. The information in View Details is used to auto-populate Interactive Templates. Let's open View 25

64


Details and see all of our options.

You can always change the custom name of the loop by clicking on the current name of the loop. Once you enter the property address into the details tab of a loop you can also select Use Property Address, which will adjust the loop name to use a standard naming convention. If you would like to add a photo to your loop, click the Upload A Photo in the blue bar at the top of the View Details page. This photo will show in the loop from Grid View and at the top of the loop if the loop is open!

26

65


As you scroll through View Details, you will first see an overview of the people that you have added to the loop. You can also add a new person from this section as well by clicking on Add Person. The remainder of View Details tab acts as a cover sheet. The information that you input here, such as property address, key dates, and MLS data, will populate into your Interactive Templates.

27

66


Make sure to Save any information you add! Save can be found at the top right and bottom right of the View Details page.

If you have more than one folder in your loop, you will see the Autofill Settings section in View Details. This allows you to dictate which folder's documents may update View Details with new information should the documents be modified at any time. Let's take a minute to discuss how View Details and Interactive Templates communicate with each other. View Details to Interactive Templates: View Details will auto-fill information into an Interactive Template up to the point that you click save while viewing that template. After clicking save, the template no longer auto-accepts new information from View Details. If you forget to add your client's name or their role, which is required to auto-fill their name into the correct text fields in the template, you can still back out of the template without saving in order to make the necessary adjustments to View Details. Interactive Templates to View Details: An update you make directly to Interactive Templates will talk back to the View Details page, keeping it current with all new information. This way, when you add any new Interactive Templates, they will receive the latest information. Previously saved templates, however, will not be updated with this new information. Why not? Well, when you understand that dotloop's Version-NOW document technology clears any signatures on a document when a change is made, you can imagine the consequences of allowing the View Details page to make these changes for you throughout your loop.

28

67


adding people to a loop:

To add a person to a loop, click Add Person.

The only necessary information to add a person to a loop is their full name, however if you intended on sharing documents to them for signatures, they will also need to be entered with an email address. Once provide that information and assign that person a role, this window expands to gather more information, but the rest is optional.

29

68


Remember the more information I store in this window, the more will save to my contact page. In the screenshot above, if you click Add to my team, that person will have immediate access to everything in the loop on an ongoing basis. You should only add someone to your team if they are on the same side of the transaction and also in real estate, such as a co-listing agent. This cannot be undone, so make sure this person should have the same access to the loop as you! Simply click on Add Person to add them to the loop.

If you need to edit a person’s name or email, click the 3 vertical dots for that person. In this dropdown you will also see a feature called introduce. Let’s take a look at this feature.

introduce people: As a rule, the people you add to a loop will not be able to communicate or collaborate with the other people added. Similarly, if someone you've added to a loop adds someone into their view of the loop, you will not be able to collaborate with their person. Think about inviting in the other agent - you wouldn't want that other agent having an open line of communication directly to your client, right? Here's an example of when you might use the introduce feature:

Carol is your buyer who has not picked a house yet and does not know what she can afford. You, the ever resourceful agent, add Dana (the trusted loan officer) to the loop. At this point, Carol and Dana cannot see each other when they log in to their view of the loop. Let's introduce the two so that they 30

69


can upload, share and collaborate on the required mortgage documents. Click the dropdown and select Introduce.

Check the box next to your client and click Introduce Person.

adding task lists:

To add a new task list to a loop, you have a few options! If you are loading in a template created by the office admins, you’ll select load template. If you are looking to create your own task list in this loop, simply click on Add Task List. Clicking Move to top will place your entire task section at the top of your loop, above the documents section. Let's click Add task list.

31

70


As you can see, we are going to rename the task list to Client Tasks by clicking on the 3 vertical dots and choosing to rename the list. You can also delete a task list or hide the task list from the drop down. If you hide a task list, it will not be visible to your admins.

Once you’ve built your list, you’ll want to click on Unassigned and choose to assign it to the correct person within the loop and the appropriate due date for the task. Assigning the task to a person and a due date will trigger an email reminder to that person as well as provide them with a copy of their assigned tasks within their loop.

32

71


working with documents within the loop: type: There are two types of documents on dotloop, PDFs and Interactive Documents. The adding and editing of documents are found in the advanced section. - PDFs: Forms you bring into dotloop that are not interactive and have most likely been completed by hand. These forms are not going to autofill, but you can place any interactive fields on them you may need. - Interactive Documents: Forms that are housed in dotloop which are typically provided by your company or association. They are interactive, meaning they’re prepared for autofill and are ready for e-signatures.

version-NOW: Both interactive and PDF documents on dotloop are equipped with Version-NOW technology, dotloop's patented document technology. It means that when you open up a document in dotloop, you are always looking at the most current revision of that document. It also means that your contract terms are secure. No changes can be made to a document without all previous signatures being erased. Any time you do make a change, a copy of the previous version is a conveniently filed away behind the scenes and is easily viewable and/or printable at any time.

33

72


adding interactive forms:

In order to add your interactive documents, select Add Document to the right of whichever folder you in the forms to be located in. Then, choose to add from Templates.

While selecting from your templates, you may see that your office has created document sets for you. You can click each folder on the left in order to see the templates that are available for you to choose from. Notice that there is always a search bar to help you quickly find any template. Also notice that there is a Select all button. It may be easier to select all of the documents in a set and then deselect the few that you do not need.

34

73


After your documents have been added to the loop, you can either open one at a time by clicking directly on the name of the document. You can also open multiple documents at once by placing a check to the box to the left of the documents and then choosing Open from the options that appear towards the top right.

When you open up a new set of Interactive Templates, you will be directed to the Autofill window. dotloop’s Interactive Templates are designed to pull the information you stored on the View Details page into their appropriate fields on the documents. Autofill will also assign all of the signature and initials fields to the people you’ve added to the loop based on their roles. Choosing to autofill does not 35

74


force you down an e-signature path. You can always download and print at any point, so we recommend clicking autofill every time.

Once you autofill the documents you’ll see those auto filled fields highlighted in a yellow background. Don’t worry- that yellow will return to white once you hit save! You can click or tab through the document to fill out any remaining fields.

Anytime you click into an interactive field, a dark navy bar will appear at the top of the document. From here you can assign that field to anyone that you’ve added to a loop, or you can view the history of the revisions for that field. All of the other options have to do with font size, style, position, and highlighting. Once you are done editing your Interactive Templates, you can click Save in the upper right or Save and Share if you are ready to share all of these documents with your buyers. For our purposes here, click Save.

36

75


working with PDF files: If your documents are saved to your computer, then there are multiple ways to upload those forms into dotloop! How did the documents get onto your computer? Great question! You can scan your documents to your email and then download them to your computer, or they may exist in your email already, in which case you would download them as well. Your first choice for uploading those forms into dotloop is to select Browse

After clicking Browse, locate the PDF documents and click Open. If you are uploading multiple documents, hold ‘shift’ on your keyboard while you click them. Notice, this is the same process as adding an attachment to an email – it’s that easy!

37

76


You will now see your PDFs added to the folder. If you or your office would like the folder to be renamed before it’s submitted for review, you can click the 3 vertical dots to the right of the folder and select the Rename option. Similarly, if you need to rename a document, there are 3 vertical dots for each document on the far right.

emailing documents into a loop: Email-in allows you to move PDFs that are attached to an email directly into dotloop.

To email PDFs directly into a loop, click on Email.

Click on Copy to clipboard:

38

77


The very long email upload address will be copied! You can then paste that address into the recipient section of your email.

Instead of this document going into your Inbox, this document will be found within the folder of the loop that you forwarded the email to.

39

78


Each folder within a loop has its own specific upload email address. Go through the same steps inside of each folder to send any PDFs into that folder.

editing PDF’s: When you add a PDF to dotloop it will not be interactive and it cannot pull information from the details tab, but it does have a helpful toolbar that will allow you to drag and drop e-signatures, initials, checkboxes, and text fields. Let’s say that there is an addendum that you need to fill out that has not been added to the templates section by your brokerage. You can add this addendum as a PDF from your computer.

Click on Add Documents to the right of the folder and then select Browse in order to pull those documents into the loop from your computer. Locate the document you wish to add and then click 40

79


Open to add it to your loop.

Click on the name of the document to open it.

At the top of the document you will see your options for editing the PDF file.

In the File dropdown, you will see the actions you can take dealing specifically with the file such as printing or downloading. Additional helpful options include split document for when you upload a large file comprised of multiple smaller forms and rotate document for when another agent provides you with a form in landscape, or even upside down.

41

80


Once we’ve rotated or split our document, we’ll need to prepare it for signatures and initials. This step is important, because without it our clients cannot sign on dotloop. Let’s imagine a pen and paper example. If we shared the PDF as it stands right now with no interactive fields on it, it is the same as if we printed the contract, handed to our client and asked them to sign without giving them a pen. Without the interactive signature and initial fields, we are providing them with no medium to sign the document. The Add dropdown (see above) will give you a list of all the different types of fields you can add to the document, such as checkboxes and initial fields.

You’ll notice at the bottom of page 1 we have a space for our seller’s initials. You’ll select add initials from the Add dropdown and then click to drop the field over the desired area on the document.

If you need to resize the initial field hover over the bottom right corner of the box to trigger the colored in triangle which will allow you to expand or shrink the box. To move the field, hover your mouse over any edge of the field to trigger the four-way arrow allowing you to pick up the box and move it across the document. 42

81


Clicking onto the box will prompt you to either Assign Field or Sign Now. In this example, this field needs to be assigned to my seller so I will select Assign Field.

This action brings me to the Assigned to dropdown in the upper left corner of the document. From this list, I can select whoever needs to complete the field.

43

82


I can also add any type of text field to the document. You can see I have placed one on line 8 in this example. Once I’ve placed the box, an additional menu appears in a darker navy. In this menu bar, what we refer to as the document editor I can select font type, size, alignment and color. I can also choose to assign the text field to my client as I did the initial field if I need them to complete the missing information.

organizing documents within your loop: You can move a document up or down within a folder by click, holding, dragging and releasing it into place. You can also move folders above or below other folders.

You can also replace documents in a loop with an updated version by clicking, holding and dragging the new document onto the old document you want to replace. 44

83


Above, we can see I replaced the REQUIRED version of the Contract (which was pulled from my Templates) with "My Version of Contract." You will be prompted to accept this replacement.

You can see just above, my contract's title has now changed to the title of the contract I replaced. Notice that the document's status has changed from REQUIRED to NOT SUBMITTED, because replacing counts as an update to a REQUIRED document. Use this on placeholders and documents as necessary.

make a copy: To move a document from one folder to another, you’ll need to use our Make a Copy feature. From the documents section of your loop, click on the three vertical dots at the far right to access the 45

84


document options and select 'Make A Copy'.

After clicking Make A Copy you will have the option to copy the document as an interactive form or a flat PDF with no interactive fields. A dotloop document is an exact copy of the document that will retain all of its information, signed fields, and interactive fields. A flat PDF is taking all the information on the document and flattening it permanently on the document, almost like printing or scanning the document.

We will now be taken to the next screen where we can search for the loop we wish to copy the document to. You have the option to either browse through your loops or to utilize the search bar at the top to narrow your results. 46

85


You’ll select the loop that you’re currently working in to move the document from one folder to another. If you needed to move a document from one loop to another you would use this method as well!

Once we have selected our loop we can now see the folders within it. Select your folder and hit Copy and you will have successfully copied the document!

47

86


Also in the dropdown is an Archive option. If a document is ever added by accident or if a document is ever taken out dotloop, revised and uploaded again, you will want to archive it. The document will move to the bottom of the folder and next time you view the loop or refresh your page it will be gone. In dotloop, archive is your reversible delete option.

If you ever need to un-archive a document, click Show Archived to the left of Add Folder and then click UNARCHIVE from that specific document's dropdown.

revision history: Anytime a change is made to a document on dotloop it will create a new version. The entire change lifecycle can be viewed. The document's history can be pulled from 2 places: 48

87


To view the document from the main page of the loop, click on the 3 vertical dots to the right of the document.

To view the history within the document, click More and then Document History from the drop down.

49

88


From the document history, you can view or download any previous revision. If you ever accidentally clear signature from a document, don't worry! Just go to your revision history, download the previous revision and add it to the loop. Remember to archive the other copy of the document so that your admins can quickly identify the correct one while reviewing.

On Interactive Document, you have the added benefit of seeing the edits that were made to specific fields. Click in any field and then select Field History.

50

89


All changes are date and time stamped in the field history.

51

90


sharing documents: When you’re ready to obtain signatures from your clients, or send an offer over to the buying agent, you’ll want to share the document! There are multiple places from where you share the document. You can use the big share button located within the document, or you can share from your main loop page where you see the list of documents. Simply check mark the documents you’re looking to share and use the large blue share button to send those documents.

On the share screen, check the people who you would like to share these documents with, choose the appropriate document privileges, add a custom email message if you would like, and then click Share. In the screenshot above we have left the document privilege set to Can sign because we only need our clients to e-sign. The available document permissions are: View only – This privilege is given to any third party that needs to be able to view/print the document. Can sign – This privilege is given to clients who only need to e-sign documents. Once the clients sign, a copy of the signed document will be shared back to you automatically. Can fill and sign – This privilege is also given to clients. It is used when a client needs to fill out and e-sign a document. Once the client is done with the documents, a copy will be shared back with you automatically. Can edit in private – This privilege is given to co-op agents that you would like to collaborate with. It will allow the other agent to assign signature fields to their clients and make changes to 52

91


the documents in private. You will not get a copy of the changes until the other agent shares the documents back with you but you will retain a copy of the version that you last shared with the co-op agent. Pro tip: You can also attach a PDF to the share document email which is very helpful when your clients are not comfortable signing digitally, or if the other agent is not tech savvy or unfamiliar with dotloop.

After you click Share, your share screen will become a confirmation screen, showing you that Carol now has access to the documents. This means you client has received a separate email that they can access at any time to e-sign from anywhere. Click Done.

You can see that both of your documents have been shared and are now Waiting on Others. Before we show you how Carol signs, let’s show you what you can do with PDFs in dotloop.

sharing with the other agent: 53

92


Now that you have a signed contract from your clients, you’re ready to share it with the co-op agent. Of course, you could always hop off here. If the other agent is specifically requesting a PDF attachment or fax, there is a download option in the document dropdown. Or, review the premium upgrade section of this manual to see how you can fax and/or send a PDF attachment directly from dotloop. For now, let’s keep it in the loop and continue by sharing with the co-op agent.

To share with the other agent, check the box next to the document you would like send and then click Share. If you need to share multiple documents, you can check more than one.

If you have already added the other agent to the People section of the loop, then all you need to do is check her name, set the privileges she has to this document, enter an optional custom message, and 54

93


click Share. If you have not added the listing agent yet, you can add them from the share screen above. We are giving the other agent Can edit in private privileges. This will allow the other agent to counter or make changes to the contract and invite in their client for e-signatures. You will not see any changes until the document is shared back by the other agent. Any changes made by the listing agent will create a new version of the document, clearing any previous signatures immediately. Those changes will be highlighted for you once the document is shared back.

55

94


client signing experience: Understanding how your clients sign is helpful to know what they will expect. This is the process that initiates after you have hit the share button and the document is waiting on others.

After you share your documents, Carol will both receive an email with a link to e-sign the documents. Let’s see what Carol experiences while signing. Carol is on her laptop enjoying a Friday morning espresso on her sundeck. She chose you because you’re tech-forward and flexible, which means she doesn’t have to drive across town to drop off documents or find a scanner. All she has to do is open up her email. Life is good.

Carol receives this email regarding the documents you’ve shared to her. It informs her of the property address, any custom message you choose to include as well as your name, company and phone number in the signature of the email. You can also choose to include your license number and any tagline you use in this email signature. Once she’s read all of the information in the email, she’s ready to start signing by clicking on View Document. This opens the document(s) in a new tab where she can review them. 56

95


Carol can read through the documents as necessary and when she’s ready, she will click Start Signing in the top right corner. This button is flashing to really catch her attention!

Once she clicks Start Signing, Carol will be directed to the field that requires her attention. She will also notice a few things in the menu bar at the top. In the upper left corner, she will see a fraction of fields completed which will update as she moves through the forms. In the top right corner, she has an option labeled I’m Done. Think of I’m Done the same way you think of saving. Selecting this allows Carol to save any updates she’s made to the document and return to it later for completion. To sign the first field dotloop has directed to, Carol simply needs to click in the orange box labeled Click Here.

57

96


A window will appear asking her to confirm how she wants her signature to appear. This is also her opportunity to make any edits to her signature by clicking onto the line where her name appears in a standard font. The changes she makes to this line will apply then to the script font below. She can also choose to draw her signature.

If Carol decides to draw her own signature, as she has done here, she will need to click Adopt and Sign to confirm this as her signature for the remaining fields she will click through.

58

97


As long as there are more fields for her to complete, dotloop will zoom her forward to each signature or initial field. If she were to miss one, dotloop would redirect her to that field. Once all fields are signed, she will click on Finish Signing. Although signature fields are highlighted and dotloop will direct your client to the correct places, they can always click I'm Done if there is a signature field that they do not wish to sign. Remember, your clients should still be instructed to read through all documents carefully and you should be available to answer any questions they may have. Let your clients know that they can call you with questions before signing any documents.

If Carol does not have a Dotloop account, she will be asked to create one. This is entirely optional, however it is recommended if she would like to always have a place to view the documents online. Your clients will see three fields for information. Two of the three will already be filled out with their 59

98


name and email address. All they have to do is type in a password of their choice (must be at least 6 characters long with numbers and letters) and click the blue SIGN UP button.

60

99


co-op agent experience:

Dana will receive a similar email from you that includes a link to dotloop. In order to work with the documents within the system, Dana will need to make a dotloop account if she does not have an existing one.

Dana will only see the documents you have shared with her in her view of the loop. Although she will see your client’s name, she does not see or have access to their contact information, nor can she send messages to them or share documents directly with them. When Dana clicks on the document, she will have full modification privileges. 61

100


As soon as Dana makes any text changes to the document, she will be notified that she is creating a new document version, wiping any existing signatures from the document. If she is simply preparing the document for her client’s signatures, she will be able to do this without losing the current signatures. Once Dana receives the signed document back from her clients, she will then need to share the document back to you in order for you to see any of Dana’s client’s signatures.

62

101


submitting for review:

Once everything is added and in order, click Submit to Review.

After you click Submit to Review, enter the property address and click Next. If you did not see this step it is either because your office has deactivated this requirement or because you have visited the details tab of the loop and have entered it already

63

102


This final pop-up will display all of the folders you have created in this loop. Check the folder you intend to submit, identify whether it is a Buying or a Listing file, add an optional message to the reviewer for clarification or just for fun, and click Submit!

After the folder has been submitted, you will see the initial review stage next to the folder name. Notice how the folder above says Listing Needs Review. This review stage will be updated by the admin as they move the file though the online review process. Once the file is reviewed, the admin will either change the folder review stage to Approved or Returned to Agent. If the file has been Returned to Agent, it means that there are corrections needed or documents missing. Check for messages, tasks, or tags from your admin to see what is required to correct the folder.

64

103


Emails will be sent to you as an admin interacts with your file in dotloop, letting you know exactly what needs to be done. Just think about how much faster your transactions can be processed when you and your office staff are always in-the-know in real time! Each one of these emails will contain a link that will bring you directly into the loop. After a while, you may decide that you do not need all of these notifications. No problem, just visit your My Account section to adjust your notification preferences.

If you log in to dotloop before checking your email or if you have turned off your email notifications, you will still see an overview of any updates on your homepage. When you open your loop you can easily see everything that has changed since you last logged in. Let’s click on 8909 Treeridge Drive to see what our admin has done.

65

104


Notice that our admin has tagged the training contract, added a message to the training contract, and updated review stage to Returned to Agent. So what’s next? You guessed it – all you have to do is make the necessary corrections and click the Submit to Review button. This will change the review stage from Retuned to Agent to Listing Needs Review once more.

To resubmit the folder after corrections, follow the same steps as before.

66

105


Now that the folder has been resubmitted, the review stage has changed back to Listing Needs Review.

Now that we’ve made the necessary corrections and the file has been reviewed for the second time, you’ll see that the review stage has been updated to Approved. If you were to click on the notification center to view the update as we have done above, you will see that the last notification explains that the admin has updated the review stage. Once you are paid, the admin will move the file to its final review stage Closed. Congratulations – you’ve completed a loop!

67

106


making an offer:

Previously, we created a loop starting from the grid view of the homepage. This time, we’ll create the loop on the list view. Click Create a Loop button and we’ll start an offer.

Here we can link directly to the listing by searching the address in the window where we name our loop. If the property is listed in dotloop you will see the agent's name below the address. Note: If we link to a listing, the listing agent is not notified. As always, everything is private until shared.

68

107


If this listing is correct, select Import Data. The name of the loop will take that of the address you’ve selected and then choose Create Loop (see below).

If we already have the loop set up we can also link via the document editor, or the View Details page. We will first need to set our loop Transaction Type to Purchase. It is also suggested to set yourself as the Buying Agent. Note: Any Loop Status can be chosen and will not affect our ability to make an offer.

69

108


We can now link to the property either by opening an interactive document, or in the View Details section.

linking within the document: To search via an interactive document let's first open the document. We will now be presented with the New AutoFill window. Scroll down the window to the search bar for the property address and type in the address or MLS number. You will be presented with all available listings. Note: to ensure you are linking to a dotloop listing, make sure the address has the name of the Listing Agent below the address, as shown below.

70

109


When you select the proper listing, dotloop will ask if you are sure if you want to link to this listing. note: this cannot be undone!

linking in the View Details page: In the View Details page we can also search to link to the property if we have not done so within a document.

This will again ask you to ensure this is the proper listing.

71

110


Now that you have joined your buying loop with the listing agent's loop you can begin by sharing documents or sending a message to the listing agent, introducing yourself. Pro Tips ¡ Making an offer only gives you the listing information, as well as adds you to the listing agents loop, and the listing agent to your loop. ¡ All documents on both sides of the transaction will remain private until shared.

72

111


managing your listings: Now that you know how to create an offer, let's talk about managing the listing paperwork and offers that come in on your listings. Rather than recap everything we've already learned, we'll be taking a few shortcuts along the way to get to the main points.

Let’s start by creating a new listing. Click the blue ‘+’’ to create a new loop if you are on the grid view.

Next, name the loop.

73

112


Here's where we fast-forward a bit. In the loop above we have already added our client, signed the original listing paperwork and submitted the listing folder review to the office. The office has approved the folder and the listing is now active and ready for offers. As you receive offers, you will want to create separate folders to manage the documents from each potential buyer.

On the upper right hand side, you will see where you can click on Add Folder, a cursor will appear in the name of the new folder for your adding for you to rename. You can also click on the three dots to the right of the folder name to rename it. Offers you receive will offer be sent to you as an email attachment if the buying agent is not yet using dotloop. You can either download the attachment to your computer for upload into dotloop or you can see the email features section of this manual to see how to email the files directly into the new folder you’ve created for this loop. 74

113


Easy Offer™: You might be tempted to share the Seller’s Disclosures (and other applicable documents) with the Buyer’s Agent directly from your Listing Documents folder, but a better option is to create a folder via the Easy Offer link to share with anyone who might make an offer on your listing. The Easy Offer™ feature will allow the Listing Agent of a loop to share a folder and its documents via a public link. This will allow you to quickly and easily share information and documents on your listing to any Buying Agent interested in making an offer on your listing.

Listing agent benefits ● ● ● ● ●

Better market your listing--save time and create a better experience for interested parties. Track the names and emails of people who access your folders. Users can share this link easily with anyone who might be interested in those documents. Get a chart showing how many people are joining your loops through Easy Offer™. Rental agents can use this as a way to distribute applications and marketing flyers for the property.

As a Listing Agent, the main objective is to obtain and solicit offers. Easy Offer™ allows you to quickly share disclosures to interested buying agents so they can easily submit offers. These disclosures are a package of listing documents shared with interested parties containing property details the seller is obligated to disclose. This is also known as an “offering memorandum”.

Making Folders Public As a Listing Agent looking to make folders available to Buying Agents, let us first start by changing your role in the loop to Listing Agent, to make all Buying Agents aware of your role. Next, we will want to ensure that we have the correct Transaction Type and Loop Status set for the loop. To enable the link the loop must first contain the following Transaction Types: ● Listing for Sale ● Listing for Lease as well as the following Loop Statuses: ● Pre-Listing ● Private Listing ● Active Listing 75

114


Under Contract

Once the loop fits these criteria you as the Agent must click on the Set up Easy Offer™ option at the top right of the screen, next to the link for the Activity Log.

Once clicked you will be prompted with the Set up Easy Offer™ window. Here in this window you will click on the checkbox to the left of the folder (or folders) that you would like to make public.

76

115


Check marking a folder will automatically generate a shareable link that will display at the bottom of the window. This link can then be copied via the COPY button to the right of the link and shared to anyone you want to allow access to this folder, and its documents contained within, to anyone of your choosing. When finished, make sure to press the SAVE button at the bottom right of the window. This will make the link active for public use.

Note: the ‘Set up Easy Offer™’ option will only appear on the page when the loop fits the specific Transaction Type, as well as the corresponding Transaction Status. Another thing to note is that you can also select the listing agent for the loop. If you are the originator 77

116


of the loop you will automatically be set as the listing agent. If you have multiple people on your team in the loop with the role of listing agent then more options will be shown to select as the listing agent.

Once you have successfully enabled the folder(s) you will see Accessible Via Easy Offer™ to the right of each folder name that was made public. Note: once you make a folder public, you will not be able to share documents from that folder unless you disable the link.

Disabling public folders At any point you can disable your public folders quickly and easily. This can be done a few ways. First, clicking on the Set up Easy Offer™ button, and navigating to the bottom left of the window, you 78

117


can click on the DISABLE LINK option.

Also, changing the loop to any Transaction Type or Transaction Status will automatically disable the link.

Once a link is disabled it will no longer allow any future users to access the loop, but anyone who has previously accepted the loop will still have access.

Accepting public folders 79

118


So you’re a Buying Agent and a Listing Agent has just shared a link with you to view documents in their loop. To accept this loop and start making an offer we need to follow a few easy steps. First, let’s click on the link. This will open the shared loop and display the folders, and documents contained within, that are available to you. If you are already a dotloop member, make sure that you are signed out before clicking on the link.

I’m a new user: Once you’ve clicked on the page you will notice you are prompted with a few fields to fill out. Simply fill in your full name, email address, password of your choosing, and select your role. Lastly, click on the Sign Up for Free button and you will be ready to go! I’m an existing user: Not a problem! At the bottom of the window click on the link to Sign In, fill in your email and password, and you’re ready! Once you’ve accepted the loop into your account this will copy all the folders and documents from the Listing Agent into your new loop, as well as all available details and MLS data for the loop. The documents within the loop will be fully editable and private for you to work on, until you are ready to share them back to the Listing Agent.

Receiving offers 80

119


Once a buying agent has used your link to access the listing documents they will then share the completed offer documents back to you. This will create a new folder within your listing loop. The folder will have the same name as your listing folder, but will include the agent’s name so you can easily navigate each offer.

As you receive multiple offers you will notice new folders appearing in your loop. Each new offer you receive will create a new folder that will follow the same format of the folder name, followed by the buying agents name who is making the offer. This will help keep each offer organized.

Pro Tips ● ● ●

As the Listing Agent you can view the activity of any Buying Agent who has accepted your loop via the Activity Log, or under the Dashboard charts. Any documents added to the folder you have made public will be instantly available to those who have accepted your loop. All other loop folders, messages, and activity will still be private within your loop.

81

120


global task section:

The task icon in your global navigation bar displays the tasks that you have created throughout all of your loops. Let’s click on the task icon in white above to view our global task section.

By default, you will be looking at All Tasks. This means that you will see tasks that you've created for your clients as well as tasks that your admins have created. Overdue tasks will appear in red. You can also add a new task directly from this screen.

82

121


global people section:

The people icon in your global navigation bar will keep track of anyone that you've worked within a loop. Let's click this icon and take a look.

Your people section is going to open to Trusted Service Providers. dotloop has a built-in section within your account where you can keep a rolodex of service providers you work with on a regular basis. Adding your Trusted Service Providers means connecting your home buyers and sellers with the service providers you trust and recommend. It’s like the list of service providers you already provide to clients without the paper and hassle.

Adding your Trusted Service Providers is really easy! Choose the proper industry for your provider and simply click for the add prompt. Enter their full name and email, then click Add Provider to send 83

122


the invitation. Once the Trusted Service Provider has accepted your invitation, they will appear within your loops! If I want to see a list of everyone I’ve worked with in a loop, I’ll click on Contacts from my menu on the left.

In this section, you can search for existing people, add a new person or delete a person. If you click on a person’s name you can also store more information about that person. Let’s click on Beth Buyer’s name.

84

123


After clicking on her name, I can now edit her information or add additional contact information. Any information I had provided about her within the loop she was a part of will also be completed in this page.

85

124


global templates section:

The templates icon houses the documents or document sets that your brokerage or association has made available to you. You can print blank documents from here, but if you would like to edit a document or obtain e-signatures, you will need to create a loop and add the desired document template from within the document section of that loop. Let's click on the templates icon to see our options.

On the left you will see all of the document folders available to you. You can upload and store PDFs in your Personal folder and can even place interactive fields onto these PDFs to save them as a reusable template in their loops. All of the other folders contain Interactive Documents and PDFs that have been made available to you by your brokerage or association. You can also create your own customized folders where you can save default information onto your Interactive Documents and PDFs.

86

125


The most basic email feature in dotloop involves forwarding PDF documents from your email inbox to an inbox in dotloop. You will first need to copy and paste your upload.dotloop.com email address from your templates section into your email contact list. This upload email address is specific to your dotloop account and any documents that you forward will appear in your inbox on the left. Let's go to our email to see how this works.

If you receive an offer via email and you would like to forward it to your dotloop inbox, click Forward. 87

126


Next, paste your upload email address into the recipients, or 'To:' section of the email. After you do this once, you should be able to select your upload email address from your contract list in the future.

The forwarded PDF will now appear in the inbox folder of your Templates section. You can copy this document to a loop from here, or you can select the PDF from your Templates when you are in a loop. 88

127


Below your folders you will find your Tasks section which was previously discussed. This section is where you can create and store task lists to bring into a loop.

Below your Tasks you will find Clauses. A clause is a phrase that you can create and save in order to quickly insert it while editing documents. If there's any line or paragraph of text that you find yourself typing over and over again, save it as a clause and you'll be able to quickly insert it while filling out documents in a loop! To make a new clause, click on +New Clause.

89

128


Type or copy any phrase in this window and click Add.

Clauses can be added one of two ways into a text field. They can be manually added by selecting the clause icon with a text field selected.

Or by beginning to type the clause. We will suggest the rest for you. Only clauses that will fit within the currently selected text field will be suggested.

90

129


in house transactions: There are a few best practices for working together in a loop with someone in the same office or brokerage. The listing agent should already have a loop created for the original listing documents. This means that any agent in your office who would like to make an offer on the listing should first email or call the listing agent to be invited in. A good way to invite the buying agent into the loop would be to share necessary disclosures. The buying agent can create a new offer folder in their view of the loop and complete the purchase contract with their buying client. If the buying agent has already created their own loop, we recommend that they copy their offer documents into the loop that you invite them into. The buying agent would then archive their original loop.

91

130


managing both sides of a transaction: If you are managing both sides of a transaction you should already have a loop created with the listing documents completed. Follow the steps below to add your buyers to the same loop and make an offer.

Add your buyer and assign their role. You have probably already assigned your role as the listing agent. This is fine, you can still assign the buying agent fields on any documents to yourself. Go into View Details and add the new Offer Side information that you know. Create a new folder to add the buying documents to and stay organized inside of your loop!

Let’s open the Contract to Purchase and see how our fields would autofill. 92

131


Here you can see that signature fields are assigned to both types of clients. You are still assigned the role of Listing Agent and there is no Buying Agent. You cannot be in a loop twice!

We are still fine though - if any document needs you to sign as the buying agent, simply click in the 93

132


field that is assigned to the buying agent and re-assign it to yourself in the dropdown at the top of the page. Once you have completed the offer documents, share them with your buyer. As soon as they are signed, you are ready to share them directly with your seller. You will also need to share the necessary disclosures with your buyer. You can share the original disclosures that you have been signed by your seller, or you can copy the signed disclosures into the offer folders. This technique ensures that you always have an original signed version of the disclosures, just in the case this deal falls through and you need to have your disclosures signed by the next buyer.

94

133


FAIR HOUSING

COURSE DESCRIPTI ON

JOANNIE BOUMAN

Education of Fair Housing laws, practices, and advertising in the real estate world.

Joannie has been part of the Coldwell Banker Woodland Schmidt team since 2003 and an Associate Broker since 2011. She has been awarded with Top Producer status and been a part of the Coldwell Banker International Diamond Society numerous times.

COURSE INFO Fair housing is the right to choose housing free from unlawful discrimination.

REQUIRED FORMS

joannie.bouman@cbgreatlakes.com

Website: http://www.fhcwm.org

MATERIALS AND SUPPLI ES Laptop

616-886-6109

Holland

joanniebouman.com

Handouts: Do you offer equal service to all prospects? Fair Housing & Advertising Advertising Word & Phrase List example Enforcement Examples MLS Samples

COURSE GOALS To ensure that all agents, staff, and CBS employees are practicing Fair Housing every day, and where to find resources and information to help them.

134


135


136


137


138


139


140


141


142


143


144


145


146


147


FLEX MLS

COURSE DESCRIPTI ON

ALAN HELVIG

FLEX Training 101.

Alan began his real estate career two decades ago and currently works with an agent in the Holland 16th St. office as an operations manager.

MATERIALS & SUPPLIES Laptop

COURSE GOALS To learn the basics of navigating the FLEX system and to understand clearly how to use it for your client’s benefit.

helal8112@yahoo.com

616-396-5221

148

Holland


FLEX  M   LS  T   RAINING  1   01  Understanding  t he  B   asics  Presented  b   y  L   indsey  V   esnic  Associate  B   roker/REALTOR  Summit  O   ffice  o   f  C   oldwell  B   anker  W   oodland  S   chmidt 

1) DASHBOARD  a) MLS/SWMRIC/HOME:  C   ustomize  (  MLS  L   INKS)  2) ADD/CHANGE  a) Need  a   pproval  f rom  b   roker  t o  o   btain  a   uthorization.  3) SEARCH  a) An  o   verview/demonstration  o   f  a   ll  t he  s  ubsequent  t abs.  b) Listing  C   ollections  v  s  S   aved  S   earches  c) How  t o  d   uplicate  y  our  p   age.  d) Sharing!  4) DAILY  F   UNCTIONS  a) A  b   rief  o   verview  o   f  t he  s  ubsequent  t abs.  5) CONTACTS  a) Contact  M   anagement  b) Reverse  P   rospecting  6) TAXES  a) Full  T   ax  S   earch  b) Address  S   earch  7) STATISTICS  a) My  P   roduction  &    M   y  M   arket  b) Market  S   ummary  ­   I nventory  &    P   roduction  c) Market  T   rends  d) Rosters  8) PREFERENCES  a) My  P   rofile  i) Personal  P   hoto  &    L   ogo  M   aintenance  ii) Some  i nformation  c  an  o   nly  b   e  e   dited/changed  b   y  W   MLAR  b) General  P   references  c) Portal  P   references  9) Help  149


GLOBAL LUXURY

COURSE DESCRIPTI ON

JEFF GREENWAY

An overview of our Global Luxury resources and magazine.

Jeff is our Director of Global Luxury for Schmidt Family of Companies. He has spent decades in the real estate industry and has extensive knowledge and experience in luxury properties.

jeff@schmidtfamilyofcompanies.com

231-547-4444

150

Charlevoix


HANDS-ON COMPUTER TRAINING FOR ONLINE OFFICE

COURSE DESCRIPTI ON

JEAN PALMERTON

A 5-hour, hands-on computer class with detailed instruction on using email, print, and internet marketing, contract management, and agent websites to reach potential buyers and sellers and retain past clients for future business and referrals.

Jean has been in real estate for 25 years. She currently serves Coldwell Banker as an Associate Broker and Director of Training and Career Development in Fremont.

MATERIALS AND SUPPLI ES Laptop

HANDOUTS Hands-On Computer Training Packet

jean@jeanpalmerton.com

COURSE GOALS Attendee will become familiar with the resources of the Online Office program. They will be able to add contacts to the CRM, send printed and electronic marketing materials from the Marketing Center, and work through many of the modules of their cbgreatlakes.com agent website.

151

231-519-0923

Fremont

jeanpalmerton.com


Jean Palmerton Director of Training and Career Development and Associate Broker – Fremont, MI

I love living in beautiful Fremont, Michigan, and for 25 years I've been helping friends find their perfect home in the Newaygo County area. My husband, Barry, and I have six grown children and fourteen grandchildren. We are active in our church and community through the Chamber of Commerce, art and health organizations. For the past 3 years we have had exchange students live with us during the school year, and we've been privileged to have young men from China, Thailand, and Mexico join our family. We enjoy kayaking the beautiful lakes and rivers in our area in the summer and cross country skiing in the winter. We also work together on building and remodeling projects and gardening. My Experience 

25 Years of experience helping buyers and sellers in the Newaygo County area

Coldwell Banker Sterling Award 2015

Associate Broker and office manager for the Coldwell Banker Schmidt Fremont office

Director of Training and Career Development for Coldwell Banker Schmidt offices in Michigan

My Credentials and Memberships 

National Association of Realtors' e-Pro Designation

National Association of Realtors' At Home with Diversity Designation

West Central Association of Realtors

My Community Involvement 

Fremont Chamber of Commerce

Grace Community Church - Fremont

152


153


154


155


156


157


158


159


160


HOME WARRANTY

COURSE DESCRIPTI ON

RAY STARK

How to show value to homeowners without taking much time off necessary requirements to sell/list homes.

Ray currently serves Western Michigan and Northern Indiana as Area Sales Manager for America’s Preferred Home Warranty.

Can increase agent’s revenue by following the process. Overcoming objections.

COURSE INFO Understanding the importance and value of adding a home warranty to every transaction. Can help with referral-based business and listings for agents. How can a home warranty grow and protect agents’ business?

HANDOUTS All necessary information regarding APHW.

rstark@aphw.com

517-230-7602

Grand Rapids

aphw.com

COURSE GOALS Increase agent’s knowledge of a home warranty. They won’t truly understand it unless they do it with my help. Showing what’s different about America’s Preferred Home Warranty than any other warranty company on the market. Building a Business Partnership with each and every agent. APHW is not a “vendor.” We are Business Partners. I will show how that is.

161


America’s Preferred Home Warranty 2727 Spring Arbor Rd. Jackson, MI 49203 aphwoffice@aphw.net www.aphw.com 1.800.648.5006

162

BP425


Q. What is a home warranty? A. Our home warranty agreement pays towards the repair or replacement of any covered appliance or home system that malfunctions under normal conditions of use. Please review “What Items are Covered?” on page 3. That section features a complete listing of items covered by your APHW warranty. Q. Is everything covered? A. Please understand that while we try to provide coverage on as much of your home as we can, not everything is covered. Please refer to page 7 under “Limitations of Liability” and “Limitations of Coverage” which will explain all your covered items. Please review “What Items are Covered?” on page 3 for a complete listing of the items which are covered or not. Q. Will I have any out of pocket expenses? A. You will be responsible for a deductible on every service claim. Please remember this is a limited contract, and certain repairs and specific items may not be fully covered. Please refer to “Terms & Conditions” on page 6 for further explanation.

1. Call: First, make sure the item is covered by your plan.

If the item is listed as covered, call our customer service department. An APHW service representative will take your information and assign you a claim number. You may then call a local licensed contractor of your choice to diagnose the problem.

2. Schedule: Once your contractor arrives, they must first diagnose your problem. Important: Before the contractor does any work, have the contractor call APHW with the diagnosis.

An APHW customer service representative will speak with you and your contractor to determine the approved dollar amount covered by your warranty. Your contractor may then make the necessary repairs.

3. Payment: Your APHW customer service representative will make sure that arrangements for payments are made. You will be required to pay the contractor a deductible for each trade call, or the actual cost, whichever is less. An APHW customer service representative will follow up with you after the repairs are made to make sure you are completely satisfied with the work that was done.

For service call:

1.800.648.5006

REMEMBER

t

Please write your contract number, deductible amount and start date here so you have them readily accessible when you call to file a claim or renewal:

You must have telephone approval before having any work done. Reimbursement for services will not be made without prior approval.

Contract Number Deductible

24/7/365

Person-to-Person Claims Service

Contract Start Date

1.800.648.5006 163 2 of 12 - APHW0114

We will make every effort to expedite service in case of emergencies.


ATTIC AND EXHAUST FANS

Plans that cover this item: Buyer | Seller

Covered: Switches, controls, motors, bearings and blades. Not Covered: Shutters, belts and filters, circulation or paddle-type fans.

CENTRAL AIR CONDITIONING Plans that cover this item: Buyer | Seller Preferred Upgrade

Covered: (Electric refrigerant central air conditioning units only). Coils and compressor, capacitor, motors, thermostat valves, dial and non-programmable digital thermostat, leaks in refrigerant lines, liquid suction line dryers, fuses, breakers, disconnect boxes (contactor), wiring, condensing units, evaporative coolers.

Not Covered: Window units, free-standing room units, water cooled units, portable units, any type of gas, lithium/glycol, outside and/or underground components and piping for geothermal including condenser fins, drain pans, cleaning, duct work associated with any gas units, electronic air filters or cleaners, filters, water towers, evaporative cooling pads, energy management systems, or recovery of refrigerant and chillers. Zone controls, zone motors, dampers, and leak tests.

ELECTRICAL

Plans that cover this item: Buyer | Seller

Covered: Electrical breakers, wiring, panels and sub- panels, plugs, fuses, switches, conduit, junction box, central vacuum systems. Buyer Plan only: Garage door openers (motors, push buttons, control boards, drive mechanisms, chains).

Not Covered: Service entrance cables, garage doors, meter boxes, counter balance mechanisms, rollers and remote sensing units, tracks, infrared sensors, any loss due to water seepage along service cable, any loss from overload or power failure, any electrical items or wiring located outside the perimeter of the principal dwelling and attached garage.

HEATING SYSTEM

Plans that cover this item: Buyer | Seller Preferred Upgrade

Covered: (Must be centrally ducted) Central heating system including electric, gas, oil, gravity (centrally ducted only), steam or hot water heat systems, ductwork, interior gas lines, dial and non-programmable digital thermostats, relays and wiring. Heat exchanger and/or combustion chamber, electric heat pump, burners, circuit board, igniter, flame sensor, transformer, gas valves, baseboard convectors, pumps, motors, switches, heating element. Boiler systems only: Zone valves, geothermal and/or water source heat pump components and parts located within the foundation of the home or attached garage which cool and/or heat the home.

Not Covered: Outside and/or underground components and piping for geothermal and/or water source heat pumps, well pump and well pump components for geothermal and/or water source heat pumps. Free-standing or portable heating units, through-wall units, coal or wood burning equipment, fuel oil or propane gas storage tanks, fuel oil lines, registers, electronic air filters and cleaners, vents, space heaters, registers, grills, filters, solar heating systems, radiators, fireplaces, clocks, chimneys and chimney liners, recovery of refrigerant and cleaning and energy management systems. Leak tests. Zone controls, zone motors and dampers.

HUMIDIFIER

Plans that cover this item: Buyer

Covered: Permanently mounted furnace humidifier including pans, housing, motors, fans, humidistats, transformers, valves and lines. Not Covered: Humidifier pads, media elements, brushes, atomizers or back flush units.

KITCHEN APPLIANCES

Plans that cover this item: Buyer | Seller Preferred Upgrade Coverage is limited to primary kitchen area.

Covered: (Note: All appliances must be part of the contract to purchase for the purchaser at the time of the sale of the home or be built-in). Free-standing range, built-in oven, cooktop, built-in dishwasher (pump, motor, timers, gaskets, spray arm, seals, air gap, latches, switches and heating element, control board), built-in microwave, garbage disposal, refrigerator compressor (only).

Not Covered: Water dispenser, cracked or broken thermal shells, any loss or damage of a cosmetic nature such as denting, chipping, the cost of attaining access, replacement or repair of countertops or cabinets, racks, baskets, clocks, timers, rollers, glass or ceramic cooktops, self-cleaning mechanisms, cooking accessories, doors, door hinges, knobs, keypads, interior lining, door glass, latches, meat probes, rotisseries, shelves, ice makers, ice crushers, soap dispensers, beverage dispensers, broken interior, loss due to rust-out and food spoilage, recovery of refrigerant, and freezers which are not an integral part of refrigerator.

PLUMBING SYSTEMS

Plans that cover this item: Buyer | Seller

Covered: Drains and standard faucets, leaks and breaks to water, vent, gas or sewer lines, waste lines, assembly parts within the toilet tank, valves to shower, tub diverter, interior hose bibs, stoppage in drain, vent and sewer lines; angle stops and risers. Clearing of stoppages with rotary machine (cleaning same lines after 14 days has elapsed shall be considered a new claim and is subject to a new deductible). The foregoing is covered only within the perimeter of the main foundation of the home including attached garage. Buyer only: Permanently installed sump pumps (ground water only).

Not Covered: Sinks, bathtubs, fixtures, exterior hose bibs, filters, sewage ejector pumps, shower-base pans, shower enclosures, tub enclosures, toilet wax ring seals, toilet bowl and tank, caulking, grouting, tile fields, lawn sprinklers, leach beds, root damage, any loss arising out of a condition of chemical or mineral deposits, water residue, rust-out, or insufficient capacity drain, low or high pressure, loss arising from porcelain cracking, chipping, dents or other externally caused physical damages, storage or holding tanks, auxiliary sump pumps. Sewage lines located outside the main foundation of the home and blockages from tree roots and foreign objects.

ROOF

Plans that cover this item: Buyer

Covered: Rolled roofing, asphalt shingles and flashing from water leaks only, and must occur during coverage period for coverage to apply.

Not Covered: Roof mount installations, gutters, drain lines, pre-existing leaks, leaks in any deck or balcony, leaks due to ice damming. Leaks which are caused by, or which result from, any of the following: damage due to persons walking or standing on the roof, missing and/or broken tiles or shingles, repairs or construction not performed in a workmanlike manner, failure to perform normal roof maintenance, replacement of entire roof, rotten wood, flat and/or hot tar roof, or acts of God such as tornado, hurricane, earthquake, fire, and lightning. Water damage must occur in the roof located over the primary living area excluding attached garage.

SEPTIC

Plans that cover this item: Buyer

Coverage for septic systems begins thirty (30) days from date of closing. Covered: Septic tank and line from house, baffles, sewage ejector pump and switches. Not Covered: Drain field, tile fields and leach beds, clean out, insufficient capacity, and blockages from tree roots and foreign objects. 164(Continued next page)

12 - APHW0114 3 of 16


TRASH COMPACTOR

Plans that cover this item: Buyer | Seller

Covered: All parts and components excluding lock-key assembly. Not Covered: Removable buckets.

WATER HEATER

Plans that cover this item: Buyer | Seller

Covered: Electric, gas and tankless. Control thermostat and thermocouple, gas valves, pressure and temperature relief valve, heating elements, drain valve and instant hot water dispensers, dip tubes, blower motor, heat exchanger, burners, igniter, temperature sensor.

WATER WELL PUMP

Plans that cover this item: Buyer

Must be primary water source. Coverage begins thirty (30) days after closing. Covered: Well pumps, valves and regulators.

Not Covered: Pressure tanks, piping or electrical lines leading to or connecting pressure tank and primary dwelling, well casings, holding or storage tanks and re-drilling of well, screens, points, well pump if used for lawn sprinkler system or other like system. Some coverage is subject to additional limitations as provided in the Terms and Conditions Section of the Supreme Home Warranty Service Agreement.

Not Covered: Oil hot water tanks, and loss arising as a result of chemical, mineral deposits, sediments, insufficient capacity, water residue or rust-out.

CLOTHES WASHER & DRYER Covered: All parts and components except: soap dispensers, filter screens, plastic mini-tub, dials and knobs, lint screen, venting, and damage to clothing.

CEILING FAN Must be located in main dwelling.

Not Covered: Soap dispensers, filter screens, plastic mini-tub, dials and knobs, lint screen, venting, and damage to clothing.

CENTRAL AIR (ADDS) Refrigerant recovery, registers and grills, cost for crane to install roof mounted covered replacement air conditioner unit $200 maximum.

INGROUND POOLS, SPAS

Covered: All components and parts of the heating, pumping, and filtration system. A spa, including an exterior whirlpool and hot tub is also covered along with a swimming pool, if the units utilize common equipment. If they do not, coverage is limited to the option selected for either the spa or the pool. Premium/Salt Water/Spa add salt water components and cells.

Not Covered: Skimmers, pool sweeps, pool sweep motors, lights, liners, jets, concrete-encased, underground electrical, gas or plumbing lines, cleaning equipment, solar equipment, structural defects, all above ground pools.

CENTRAL HEAT (ADDS) Registers, grills and heat lamps. CODE VIOLATIONS When the correction of code violation(s) is required to affect a covered repair or replacement of a heating, plumbing or electrical “Component Part�, APHW will pay up to $250 aggregate to correct the code violation(s). APHW will not simply pay to remove the violation. KITCHEN APPLIANCES (ADDS) Refrigerator control board, refrigerant recovery and recharge, ice maker and ice/beverage dispenser and their respective equipment; trash compactor lock and key assembly, buckets; built-in dishwasher racks, baskets and rollers; built-in microwave interior lining, glass door, clocks and shelves; oven/range interior lining, clocks, rotisseries, racks, handles, knobs and dials.

JETTED BATHTUBS Covered: Mechanical parts and components as follows: accessible electrical controls, accessible plumbing lines, air pumps, drains, gaskets, and primary circulation pump motor. Not Covered: Bathtub shell, caulking and grout, failures due to dry operation of equipment, gaining access to piping, jets, electrical and component parts, tiles and marble, and tub enclosure.

SPECIAL ELECTRICAL PACKAGE Fire/Burglar alarm, lighting fixtures, doorbell, garage door opener - hinges, springs, keypads and remote transmitters.

WATER SOFTENER

WATER HEATER (ADDS) Failure due to chemical, mineral deposits, and sediment build-up.

Covered: Domestic Water Softener, brine tank and connecting water lines.

Not Covered: Insufficient or excessive water pressure, color or purity of water, filters, resin beds, salt replacement, rust or corrosion, normal maintenance, purification systems, and all rented/leased water softeners.

PLUMBING (ADDS) Toilets replaced with like quality up to $200 per occurrence.

165 4 of of 12 16 -- APHW0114 APHW0114 4


Coverage Plans

BUYER BUYER SELLER PREFERRED UPGRADE Built-In Dishwasher • Built-In Microwave • Built-In Oven • Central Air Conditioning • Free-Standing Range/Cooktop • Garbage Disposal • Heating System • Refrigerator • ListSecure® Program • Attic & Exhaust Fans • • Central Vacuum • • Duct Work • • Electrical System • • Instant Hot Water Dispenser • • Plumbing • • Stoppages • • Trash Compactor (built-in) • • Water Heater • • Garage Door Opener • Hotel Benefits • Humidifier • Permanently Installed Sump Pump • Roof Leak Repair • Septic System • Water Well Pump • Built-in Dishwasher (Adds): • Racks, Baskets and Rollers Built-in Microwave (Adds): • Interior Lining, Glass Door, Clocks and Shelves Central Air (Adds): • Refrigerant Recovery, Cost of Crane, Registers & Grills Ceiling Fan • Central Heat (Adds): • Registers, Grills and Heat Lamps Garage Door Opener (Adds): • Hinges, Springs, Keypads, and Remote Transmitters Refrigerator (Adds): • Refrigerant Recovery, Control Board, Ice Maker and Ice/Beverage Dispenser Special Electrical Package: • Fire/Burglar Alarm, Lighting Fixtures, Doorbell Toilets (Adds): • Replaced With Like Quality Trash compactor (Adds): • Lock and Key Assembly, Buckets Oven/Range (Adds): • Interior Lining, Clocks, Rotisseries, Racks, Handles, Knobs and Dials Water Heater (Adds): • Sediment Buildup $250 towards Code Violations •

SELLER PREFERRED UPGRADE • • • •

Pricing Information One Year Plan Options: $100 Deductible........................................................................$425 $50 Deductible........................................................................$460 Two Year Plan Option: $100 Deductible........................................................................$799

• • • •

Condo/Townhouse Plan - One Year: $75 Deductible........................................................................$399 New Construction Plan for Buyers - Three Years: $75 Deductible........................................................................$550 Coverage begins 366 days after closing and continues for three years. Multi-family Unit Plans ($75 Deductible): Duplex (2 warranty agreements) .............................................$770 Triplex (3 warranty agreements) .......................................... $1,074 Fourplex (4 warranty agreements) ......................................$1,380I

Optional Coverage Seller Only: Seller Preferred Upgrade (see chart)......................................... $75 Buyer Only - One Year: Buyer Preferred Upgrade (see chart).......................................$100

Pool/Spa.......................................................................................$185 Premium/Salt Water Pool/Spa...................................................$345 Jetted Bathtubs...........................................................................$125 Clothes Washer & Dryer.............................................................. $75 Water Softener.............................................................................. $50

IMPORTANT: If the Buyer Preferred Upgrade has been selected and the property is a multiple family dwelling, the upgrade package must be purchased for each unit.

166 5 of 12 - APHW0114


PERFORMANCE OF SERVICE Please read your coverage carefully. Should you need service, telephone the Customer Service department at 1-800-648-5006. Service is available 24 hours a day, seven days a week; you must have telephone approval before having any work done. The Customer Service department will make every effort to expedite service in emergencies. You will be required to pay a deductible per trade call, or the actual cost, whichever is less. If any additional repairs have been made during a service call to items not covered by this agreement, you will be required to pay those expenses. PAYMENT Payment is due at closing and is derived from closing costs and must be received within seven (7) business days to ensure coverage. DEFINITIONS 1. Agreement, Contract, Service Contract, Home Warranty means this Agreement which You have purchased from Us and which includes the completed agreement on page 11 of this document 2. “Company” means America’s Preferred Home Warranty, Inc. (APHW), 2727 Spring Arbor Rd. Jackson MI 49203 1-800-648-5006 3. “Component Part” means covered item as listed on the “What Items are Covered?” page. 4. Contract Fee means the amount you paid for this Agreement, as shown on the Supreme Home Warranty Agreement Page 5. Deductible means the amount You are required to pay, as shown on pages 5 and 11, per repair for covered Breakdowns. 6. Breakdown means a failure of a covered item that is due to normal wear and tear. 7. Provider means the party obligated to perform or arrange to perform services pursuant to the terms of this Agreement and is also known as the Obligor, Extended Service Contract Provider, Service Contract Provider and Service Contract Maker. The Provider of this Agreement is America’s Preferred Home Warranty, Inc., 2727 Spring Arbor Rd. Jackson MI 49203 1-800-648-5006 8. Agreement Page (page 11 of this document) means the document which must be attached to and becomes part of this Agreement. It lists information regarding You, Your Covered Property, Plan selected, and other vital information. 9. We, Us, Ours means the Provider of this Agreement. 10. You and Your means the Agreement holder as shown on the Agreement Page (page 11), or the person to whom this Agreement was properly transferred. CONTRACT COVERAGE This contract provides protection, at a reasonable cost, against breakdown of specific items you have due to normal wear and tear. This agreement is not intended to replace responsibility for minor repairs or normal maintenance. It does not cover everything. It may not cover the entire cost of repair or replacement of a covered item. A deductible is required for each APHW covered repair. Please read the following terms and conditions carefully. They describe the terms of your coverage and how to obtain service. THIS CONTRACT COVERS ONLY THOSE ITEMS WHICH ARE: 1. Located in a single-family residence and/or condo. 2. In place, operative and located within the main perimeter of the main foundation of the home, including any attached garage, located at the address shown, on the effective date of this contract. 3. Not located in rooms or buildings used for commercial or business purposes. 4. Specified as “Covered” on the page of the Agreement brochure titled “What Items are Covered?” If a system and/or item is not listed as covered, then it is NOT COVERED.

t

CUSTOMER SERVICE

IMPORTANT: Please read these terms and conditions carefully. They describe the terms of your coverage and how to obtain service. 6 of 12 - APHW0114

1. Telephone service is available 24 hours a day, 7 days a week. You must call the Company to place a claim. No claim forms are used. When service is required call APHW at 1.800.648.5006 to open a claim. After receiving a claim number you may call the licensed contractor of your choice. After your contractor has diagnosed the situation, you must call one of our customer service representatives so they can speak to the contractor while they are at your home to approve the repair and set up payment with the contractor. Please remember, there is no payment or reimbursement without prior approval. In case of furnace failure during periods of freezing temperatures, service will be initiated immediately and will be completed as soon as reasonably possible. If service cannot be initiated immediately due to conditions beyond the control of the Company and the homeowner must leave the home, upon prior authorization by the Company, the Company will pay up to $75.00 per night for no more than a three-night hotel stay. 2. A deductible is required for each APHW covered repair. If repairs are made to parts of additional systems, a separate deductible will apply to each system repaired. 3. It is the discretion of the Company to determine whether a covered system or component is to be replaced or repaired. Replacement is based on like kind or of better efficiency. For air conditioning or heating equipment, like kind includes equal or a better energy efficiency rating. For air conditioning equipment, this is the SEER rating. When replacement systems of exact dimensions are not available, the Company will be responsible for installation of like kind equipment, but not for the cost of carpentry or construction to necessitate the different dimensions. The Company is not responsible for upgrade or matching color or brand and is not limited to brand names. Determination of the operating condition as of the agreement effective date and the nature of any failure will be made by us based upon the professional opinion of our claim staff reflecting, but not limited to, our approved contractor’s diagnosis. 167


4. APHW allows the homeowner to choose their own licensed contractor. You must call APHW first. APHW requires that the service provider diagnose your problem, and then contact APHW for approval of the proposed work. APHW will recommend a licensed contractor for you if you do not have an approved licensed contractor in your area, or if you would rather have APHW recommend the licensed contractor. The contractor must be licensed and bonded. 5. If no covered defects are discovered or repaired during a service call, the homeowner is responsible for the entire cost of the service call. 6. No additional deductible will be required where service work fails within 30 days after the service call. LIMITATIONS OF COVERAGE

leaks and breaks in plumbing or wiring) duct work, $500. This limit includes access, diagnosis, repair or replacement and restoring or resurfacing to a rough finish. 5. Pool/spa (must be built-in) heater and filtration system is limited to $600. Premium/saltwater pool/spa upgrade $1,200. 6. Washer and dryer, water well pump (must be primary source of water), and septic is $400 (water well and septic coverage begin 30 days after closing). 7. Water softener is $600. 8. Humidifier is $500. 9. The special electrical package is limited to $1,000 per contract. (See “Limitations of Coverage,” D13, Special Electric Coverage). 10. Sump Pump: Primary sump pump only. Auxiliary pump not covered. 11. Water heater is $500 (chemical, mineral deposits, and sediments are covered with Buyers Preferred Upgrade only). 12. Refrigerator is $1,000. 13. Buyer Preferred Upgrades: Central Heat adds: registers, grills and heat lamps. Central Air adds: refrigerant recovery, reclaim and disposal, registers and grills. Cost for crane to install roof mounted covered replacement air conditioner unit $200 maximum. Plumbing adds: toilets replaced with like quality up to $200 per occurrence. Water Heater adds: sediment build-up. Special Electrical Package Includes: fire/burglar alarm, lighting fixtures, doorbell, garage door opener - hinges, springs, keypads and remote transmitters, ceiling fans. Appliances adds: refrigerator control board, refrigerator refrigerant recovery, ice maker and ice/beverage dispenser and their respective equipment; trash compactor lock and key assembly, buckets; built-in dishwasher racks, baskets and rollers; built-in microwave interior lining, glass door, clocks and shelves; oven/range interior lining, clocks, rotisseries, racks, handles, knobs and dials. Ceiling Fan: must be located in main dwelling. Code violations: when the correction of code violation(s) is required to affect a covered repair or replacement of a heating, plumbing or electrical “Component Part”, APHW will pay up to $250 aggregate to correct the code violation(s). APHW will not simply pay to remove the violation. IMPORTANT: If the Buyer Preferred Upgrade has been selected and the property is a multiple family dwelling, the upgrade package must be purchased for each unit, if it is not selected for each unit, any shared systems and or appliances will not be covered.

A. Seller. The maximum aggregate liability of the Service to the Seller, regardless of the number of claims for repairs or replacement, for the life of the listing is $1,000. Payment by APHW for any claim for repair or replacement for seller does not affect the amount of coverage for the buyer. 1. Seller Preferred Upgrade (must be chosen at time of listing): includes Heating systems (including heat pumps or steam or hot water heating systems) Hot water heat system boiler must have auto boiler feed; steam heat must have low water cut-off valve. Geothermal and/or water source heat pump components and parts located within the foundation of the home or attached garage which cool and/or heat the home. Central air conditioning, refrigerator, built-in dishwasher, free-standing range, built-in oven, cooktop, built-in microwave, garbage disposal. The Company covers multiple systems for heating and air conditioning (Hot water, steam and geothermal systems are not covered for multiple systems). EXCEPT: Not Covered: outside or underground piping and components for geothermal and/or water source heat pumps, well pump and well pump components for geothermal and/or water heat pumps. 2. Seller’s ListSecure® Program: As part of this APHW home warranty contract, if Seller(s) contracted for coverage when listing the home through a registered APHW broker, and it is fully funded, and not cancelled, after closing, Seller(s) may be eligible to participate in APHW’s ListSecure® Program (the “Program”). The Program will be funded by APHW with credits from each fully paid non-cancelled home warranty. Reimbursements shall not exceed funding credits except in APHW’s sole discretion. The Program provides a maximum reimbursement of $1,000 for post sale attorney fees incurred by Seller(s) defending a lawsuit by buyer arising directly out of the transaction for which this home warranty was purchased. The program does not cover settlement payments, or attorney LIMITS OF LIABILITY fees for alternative dispute resolution required by the buy/sell or a local, regional or state Board of Realtors or agreement 1. The Company will not reimburse you for services performed without equivalent, which process(es) are a condition precedent to Company authorization. You must call APHW at 1-800-648-5006 Program eligibility. To be eligible, Seller must also provide for service. No claims will be honored after coverage period. You APHW a copy of the lawsuit for which reimbursement may be must have prior telephone approval from APHW before calling later sought within 21 days of being served with the lawsuit. a contractor. Eligible Sellers can request reimbursement from the Program 2. The Company will not pay for any additional costs or related for up to 2 years after the date of closing. The Program is not an expenses which may be required to complete repairs, nor will assignable benefit of the Seller, and is terminable at will by any the Company upgrade equipment or improve due to lack of successor in interest to APHW. capacity, previous improper installation, previous repair of or B. The maximum aggregate liability of the Warranty is $25,000. design of appliances, systems and components; or problems C. Commercial-like or Ultra-Premium Appliances or Combination occurring because of modifications or alterations to appliances, Appliances: $1,000 maximum (e.g. Viking, Wolf, Dacor, and all systems or components, or failure to meet building or zoning code commercial-like or ultra-premium appliances). requirements or violations, city, county, state, federal, or any utility D. Buyer (Seller where applicable). The maximum aggregate liability for regulations or upgrades required by law. repairs or replacement, regardless of the number of claims for repairs 3. Common areas or facilities of mobile home parks and or replacement, or the number of systems/units: condominiums are not covered. 1. Heating systems including heat pumps are $2,250 ($1,500 for 4. Company is not responsible for repairs or replacements required steam or hot water heating systems): hot water heat system boiler as a result of: missing parts, fire, war, flood, smoke, water damage, must have auto boiler feed; steam heat must have low water cut lightning, freeze-up, earthquake, theft, storms, accidents, nuclear off valve. $1,500 for geothermal and/or water source heat pump explosions, reaction, radiation or radioactive contamination, components and parts located within the foundation of the home insurrection, extreme or unusual climate conditions, rust-out, or attached garage which cool and/ or heat the home. The corrosion, riots, vandalism, code violations, improper installation, Company covers multiple systems for heating and air conditioning acts of God, pest damage or misuse, structural changes, water failure (Hot water, steam and geothermal systems are not covered for and/or electrical surges, soil movement or mud, or failure to clean multiple systems.) EXCEPT: Not Covered: outside or underground or maintain as instructed by the equipment manufacturer. Nor is the piping and components for geothermal and/or water source heat Company responsible for repairs of any cosmetic defects or cost of pumps, well pump and well pump components for geothermal cleaning of equipment or parts. and/or water source heat pumps. 5. Company is not liable for consequential or secondary damage 2. The air conditioning system is $2,250. from any covered item for property damage or personal injury, 3. Roof leak repair, $550; roof vent not covered. nor for service relating to any toxic materials or asbestos. 168 4. Concealed plumbing or enclosed wiring (drains, vent piping, 7 of 12 - APHW0114


6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17.

Company has the sole responsibility in determining whether to repair or replace. Company’s liability is limited to systems failure due to normal wear and tear. Systems beyond life expectancy will be the sole discretion of the Company. Company is not responsible for any computerized or electronic energy management, lighting, or appliance management systems. Company is not responsible for failure to provide reasonable service due to conditions beyond its control; including but not limited to, delays in obtaining equipment, parts, or labor difficulties. Items not covered for the home seller or for the first 30 days after the close of sale for the homebuyer are: any improper operation or malfunction due to rust for any system or component, appliance or pools/spas, and collapsed duct work. Company is not responsible for additional charges to install or remove non-related equipment or systems in order to make a covered repair. Vacant or unoccupied homes are covered during the listing period as long as they are maintained and not abandoned. This contract is non-cancellable except for non-payment of contract fees, deductibles and/or service call fees, fraud or misrepresentation of facts, material to the issuance of this contract. Company will not be obligated to service any system or appliance classified by manufacturer as commercial, leased equipment, stolen, vandalized, not properly maintained or connected, misused, neglected, consequential damages, abnormal use or damages due to inadequate capacity as determined/diagnosed by a licensed service contractor in the specific field and/or Company. The type of service, repair or replacement and/or second opinion, will be at the Company’s sole discretion. APHW is not responsible for any costs due to repair, replacement, installation and labor of any covered system or part while under existing manufacturer’s warranty or third party service plan/agreement. Any inspections, reports, findings and/or disclosures will be made available to APHW upon request. Anyone doing work on covered items is in no way a representative or agent of Company. Coverage will not be provided if APHW is not notified when a problem is discovered and in all events prior to the expiration of this contract. All repairs under this Contract must be completed within 30 days of the date Company is first notified or the claim will be permanently closed unless, for good cause shown by the homeowner, Company agrees in writing to permit consideration of the claim at a later time.

GENERAL 1. Any dispute arising under this Agreement shall be submitted for binding arbitration under the auspices of the American Arbitration Association’s local office. Each party shall pay for its own representative and shall bear arbitration cost equally. The Arbitrator’s Award shall be final and binding and may be enforced by any Court and law. 2. Coverage for Lease Purchase Agreement is available for the Lessee only. This coverage begins upon payment of the contract fee and the acceptance of the Agreement by the Company. 3. This Agreement may be renewed at the option of the Company and where permitted by State Law. Prior to renewal, the Company will notify the homeowner of the proposed renewal terms and costs. 4. The Company reserves the right to seek a second opinion for any service call. 5. The Company reserves the right to purchase back the warranty program if the party is not satisfied with the Home Warranty Plan. APHW will return the pro-rated purchase price of this Agreement, less any fees and/or costs incurred for repairs, to the party that purchased this Agreement. 6. This Agreement may be terminated by either party upon written notice to the other for any of the following reasons: a. Misrepresentation concerning any covered item or any other fact related to the Agreement; b. Non-payment of initial or service fees; c. If the listing agreement for the covered property terminates or expires without sale of the property, or upon mutual agreement of the parties. d. Abuse, threatening or harming, or endangering the safety and/or well being of any APHW employee. 7. America’s Preferred Home Warranty, Inc. is bonded. 8 of 12 - APHW0114

8. The buyers and/or sellers, by signing this contract, give authorization to APHW to contact you by phone, mail and/or electronically. 9. If the home is a foreclosure or a repossessed home, there is no coverage for the seller. Coverage for the buyer begins 30 days after closing, provided all proper paper work is signed and submitted to APHW. 10. This is not an insurance policy; our obligations under this agreement are backed by its Full Faith of credit. 11. If ownership of the covered premises changes during the contract term, you must notify APHW at 1.800.648.5006, within 30 days of property transfer for the contract to be transferred to the new owner of the covered premises. MULTIPLE UNITS 1. If this contract is for a duplex, triplex, or fourplex dwelling, all units within such dwelling must be covered by an APHW warranty agreement for coverage to apply to common systems and appliances (e.g. Triplex = 3 warranty agreements). 2. If this contract is for a unit within a multiple unit of 5 or more, then only items contained within the confines of each individual unit are covered. Common systems and appliances are excluded. Listing coverage is not available to seller. 3. Except as otherwise provided in this section, common systems and appliances are not covered. MANUFACTURED HOMES 1. Manufactured homes must have a permanent address. 2. Manufactured homes over 20 years old have a $500 limit on heating. There is also a $500 limit on air conditioning. 3. Manufactured homes during the moving of location from one to another will not be covered from the time of disconnect until 30 days after hook-up (by an approved contractor) to the second location. Notice must be given to the warranty company of the moving and address change of the home. SPECIAL STATE REQUIREMENTS: Regulation of Home Warranty Agreements may vary widely from state to state. Any provision within this Agreement which conflicts with the laws of the state where the covered home is located shall automatically be considered to be modified in conformity with applicable state laws and regulations as set forth below. The following state specific requirements apply if Your Agreement was purchased in one of the following states and supersede any other provision within Your Agreement terms and conditions to the contrary. ALABAMA RESIDENTS ONLY: Cancellation and Refunds You may cancel this Agreement by informing Us of Your cancellation request within 30 days of the purchase of the Agreement and You will receive a 100% refund of the full Agreement Fee of Your Agreement, provided no claims have been paid. If Your cancellation request is made more than 30 days from the date of purchase, or if a claim has been paid within the first 30 days, You will receive a pro-rata refund of the Contract Fee, minus any paid claims and less an administrative fee not to exceed 10% of the Contract Fee. If You request cancellation of this Agreement within thirty (30) days of the purchase date of the Agreement and the refund is not paid or credited within forty-five (45) days after return of the Agreement to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Agreement. If You cancel this Agreement, the administrative fee shall not exceed the lesser of 10% of the Contract Fee or twenty-five dollars ($25.00). Any refund may be credited to any outstanding balance of Your account and the excess, if any, returned to You. If We cancel this Agreement We must provide You with a written notice at least 5 days prior to cancellation at Your last known address, with the effective date for the cancellation and the reason for cancellation. Prior notice is not required if the reason for cancellation is nonpayment of the Contract Fee, or a material misstatement by You relating to the covered property or its use. If We cancel this Agreement, You will receive a refund based upon one-hundred percent (100%) of the unearned pro-rata Contract Fee of this Agreement. 169


Transfer of Coverage/Agreement

Cancellation and Refunds

If ownership of the covered premises changes during the contract term, you must notify APHW at 1.800.648.5006, within 30 days of property transfer for the contract to be transferred to the new owner of the covered premises.

You may cancel this Agreement by informing Us of Your cancellation request within 30 days of the purchase of the Agreement and You will receive a 100% refund of the full Agreement Fee provided no claims have been paid. If Your cancellation request is made more than thirty (30) days from the date of purchase, or if a claim has been paid within the first thirty (30) days, You will receive a pro-rata refund, less 10% of the refund amount due. We may not cancel this Agreement except for fraud, material misrepresentation, or nonpayment by You. Notice of such cancellation will be in writing and given at least thirty (30) days prior to cancellation. If We cancel this Agreement, You will receive a 100% pro-rata refund. In no event will claims be deducted from any refund. This Agreement will be interpreted and enforced according to the laws of the state of Georgia.

Use of Non-Original Manufacturer Parts We will approve the use of non-original manufacturer parts in providing the services we are required to perform under this Agreement. ARIZONA RESIDENTS ONLY: Cancellation and Refunds If Your cancellation request is made more than thirty (30) days from the date of purchase, or if a claim has been paid within the first thirty (30) days, You will receive a pro-rata refund of the Contract Fee, less an administrative fee not to exceed 10% of the pro-rata refund. We may not cancel this Agreement except for fraud, material misrepresentation, or nonpayment by You. Notice of such cancellation will be in writing and given at least thirty (30) days prior to cancellation. This Agreement will be interpreted and enforced according to the laws of the state of Arizona. In no event will claims be deducted from any refund.

ILLINOIS RESIDENTS ONLY: THIS IS NOT A CONTRACT FOR INSURANCE. KENTUCKY RESIDENTS ONLY:

ARKANSAS RESIDENTS ONLY:

This is not an insurance policy; APHW is backed by its Full Faith of Credit. The holder of this service contract shall be entitled to make a direct claim against the insurer upon the failure of the maker to pay any claim within 60 days after the claim has been filed with Philadelphia Indemnity Insurance Company, 4050 Crums Mill Road, Suite 201 Harrisburg, PA 17112.

Cancellations and Refunds

MISSOURI RESIDENTS ONLY:

You may cancel this Agreement by informing Us of Your cancellation request within 30 days of the purchase of the Agreement and You will receive a 100% refund of the full Contract Fee of Your Agreement, provided no claims have been paid. If Your cancellation request is made more than 30 days from the date of purchase, or if a claim has been paid within the first 30 days, You will receive a pro-rata refund of the Contract Fee, minus any paid claims and less an administrative fee not to exceed 10% of the Contract Fee.

Obligations of the provider under this service contract are backed only by the full faith and credit of the provider (issuer) and are not guaranteed under a reimbursement insurance policy.

If You request cancellation of this Agreement within thirty (30) days of the purchase date of the Agreement and the refund is not paid or credited within forty-five (45) days after return of the Agreement to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Agreement. If We cancel this Agreement We must provide You with a written notice at least 15 days prior to cancellation at Your last known address, with the effective date for the cancellation and the reason for cancellation. Prior notice is not required if the reason for cancellation is nonpayment of the Contract Fee or a material misrepresentation or substantial breach of duties by You relating to the covered property or its use. If We cancel this Agreement, You will receive a refund based upon one-hundred percent (100%) of the unearned pro-rata Contract Fee of this Agreement. Transfer of Coverage/Agreement If ownership of the covered premises changes during the contract term, you must notify APHW at 1.800.648.5006, within 30 days of property transfer for the contract to be transferred to the new owner of the covered premises. Use of Non-Original Manufacturer Parts We will approve the use of non-original manufacturer parts in providing the services we are required to perform under this Agreement. GEORGIA RESIDENTS ONLY: This is not a contract of insurance. This Agreement does not cover consequential damages that result from a covered breakdown or normal wear and tear. This Agreement only provides coverage for one-family or two-family residential building structures. This Agreement also does not provide coverage for condominium units if they are within a building structure that houses more than two families. Our obligations under this Agreement are insured under a Surety Bond issued by Philadelphia Indemnity Insurance Company, 4050 Crums Mill Road, Suite 201 Harrisburg, PA 17112. You are entitled to make a direct claim against this company if We fail to pay any claim or refund within 60 days after You have filed proof of loss with Us. Arbitration results will be non-binding relative to contracts issued to Georgia residents.

This agreement does not cover any pre-existing defects. In order to qualify for coverage, potentially covered items must be fully operational and in satisfactory working condition upon occupancy of the home Cancellation and Refunds You may cancel this Agreement by informing Us of Your cancellation request within 30 days of the purchase of the Agreement and You will receive a 100% refund of the full Agreement Fee of Your Agreement, provided no claims have been paid. If Your cancellation request is made more than 30 days from the date of purchase, or if a claim has been paid within the first 30 days, You will receive a pro-rata refund of the Contract Fee, minus any paid claims and less an administrative fee not to exceed 10% of the Contract Fee. Use of Non-Original Manufacturer Parts We will approve the use of non-original manufacturer parts in providing the services we are required to perform under this Agreement. OHIO RESIDENTS ONLY: This contract is non-cancellable by buyer or person entitled to benefits under this contract. SOUTH CAROLINA RESIDENTS ONLY: This is not a contract of insurance. You may cancel this Agreement by informing Us of Your cancellation request within 30 days of the purchase of the Agreement and You will receive a 100% refund of the full Contract Fee of Your Agreement, provided no claims have been paid. If Your cancellation request is made more than 30 days from the date of purchase, or if a claim has been paid within the first 30 days, You will receive a pro-rata refund of the Contract Fee, minus any paid claims. If You request cancellation of this Agreement within thirty (30) days of the purchase date of the Agreement and the refund is not paid or credited within forty-five (45) days after return of the Agreement to Us, a ten percent (10%) penalty will be added to the refund for every thirty (30) days the refund is not paid. This provision applies only to the original purchaser of the Agreement. If We cancel this Agreement We must provide You with a written notice at least 15 days prior to cancellation at Your last known address, with the effective date for the cancellation and the reason for cancellation. Prior notice is not required if the reason for cancellation is nonpayment of the Contract Fee or a material misrepresentation or substantial breach of duties by You relating to the covered property or its use. If We cancel this Agreement, You will receive a refund based upon one-hundred percent (100%) of the unearned pro-rata Contract Fee of this Agreement. (Continued on next page) 170 9 of 12 - APHW0114


3

If you have any questions regarding this Contract, or a complaint against the provider, you may contact the South Carolina Department of Insurance, 1201 Main St. Ste. 1000, Columbia, SC 29201 or Post Office Box 100105, Columbia, SC 29202-3105, or (800) 768-3467. Transfer of Coverage/Agreement If ownership of the covered premises changes during the contract term, you must notify APHW at 1.800.648.5006, within 30 days of property transfer for the contract to be transferred to the new owner of the covered premises.

Easy Ways to Order

your Home Warranty

1. EASIEST - Order online: www.aphw.com 2. Fax/Mail page 11 to: APHW 2727 Spring Arbor Rd. Jackson, MI 49203 Fax: 1.888.479.2652 3. Phone: 1.800.648.5006

Use of Non-Original Manufacturer Parts We will approve the use of non-original manufacturer parts in providing the services we are required to perform under this Agreement.

If you have any questions, please contact us:

1.800.648.5006

Supreme Home Warranty Agreement Information

e-mail: aphwoffice@aphw.net web: www.aphw.com

Seller’s coverage for the listing period starts the date the application is received and accepted by APHW and continues until closing or until the listing is cancelled, whichever occurs first. Buyer’s coverage begins at the close of sale and continues for One (1) year from that date (or 2 years if the 2 year plan is chosen), provided payment has been received by APHW within seven (7) business days after close of sale in order for coverage to be in force. See terms, conditions, and limitations within this agreement, located on pages 6-9 of this contract. The charges shown for principal dwelling and additional dwellings include the full amount of all fees, if any, payable to the real estate Broker and its agents for administering, processing and advertising. This agreement does not cover any pre-existing defects. In order to qualify for coverage, potentially covered items must be fully operational and in satisfactory working condition upon occupancy of the home.

APHW will not sell your information to third parties. Any third parties who perform services for us are required to protect any customer information and may only use it in connection with performing those services. We extensively secure and limit access to your information. We protect information about potential, current, and former APHW customers.

Seller acknowledges by signature and/or payment, that he or she has read, understands and accepts this Supreme Home Warranty Agreement, including all Service Agreement Terms & Conditions on pages 6-9 and that the obligation of APHW to perform hereunder is conditional upon the truth and accuracy of statements made in these declarations and upon full performance of this Agreement by the Seller. The seller further acknowledges that any known pre-existing defects have been declared and that all systems for which coverage is provided are fully functional and in good, satisfactory operating condition and will be in good operating condition on the transfer date of coverage to the buyer and upon occupancy of the home and is obligated to pay the cost of this home warranty protection at closing. Seller Preferred Upgrade fee is due at closing. Seller understands and agrees that APHW reserves the right to request payment of the Seller Preferred Upgrade if service has been performed on an upgraded system or appliance in the event of listing expiration or cancellation of coverage.

Information about our customers or former customers will only be disclosed as permitted or required by law. Information about you that has been collected is maintained in our home warranty policy records. We use this Information to process and service your policy; to service claims; with your consent; or as directed by you. We restrict access to your information to only APHW employees who we have determined need it in order to provide services to you. We train our employees to safeguard customer information, and we require them to sign confidentiality and non-disclosure agreements. We maintain strict physical, electronic, and procedural safeguards to protect your Information from unauthorized access by third parties. If you have a concern about privacy or security at America’s Preferred Home Warranty please let us know. Email us at aphwoffice@aphw.net or call us: 1.800.648.5006.

171 10 of 12 - APHW0114

Buyer acknowledges by signature and/or payment, that he or she has read, understands and accepts this Supreme Home Warranty Agreement, including all Service Agreement Terms and Conditions on pages 6-9 and the obligation of this Agreement by the seller and buyer that all systems are in good and satisfactory, operating condition on the transfer date of coverage to the buyer and upon occupancy of the home.


Contract No: ____________________________________________________________

Supreme Home Warranty Agreement/Invoice To obtain a contract number call: 1.800.648.5006 | Fax: 1.888.479.2652 | aphwoffice@aphw.net | aphw.com America’s Preferred Home Warranty | 2727 Spring Arbor Rd. | Jackson, MI 49203

IMPORTANT: FOR SERVICE CALL: 1.800.648.5006. NO PAYMENT OR REIMBURSEMENT FOR SERVICES PERFORMED WITHOUT PRIOR APPROVAL. HOUSING TYPE (Please Check One)

~ Please be sure to fill in all applicable areas of information. ~ Seller’s Name Property Address No. & Street City

State

Zip

Single/Family Condo/Townhouse Duplex (2 warranties) Triplex (3 warranties) Fourplex (4 warranties) New Home Construction Manufactured Home Year Manufactured: ___________ Foreclosed/Repossessed Home** **See Terms and Conditions “General #9”

Phone #

PLAN OPTIONS (Please Check One)

Seller’s E-mail

One Year Plan Options: $100 Deductible....................................................... $425 $50 Deductible....................................................... $460

Buyer’s Name

Two Year Plan Option: $100 Deductible....................................................... $799

New Phone #

Condo/Townhouse Plan - One Year: $75 Deductible....................................................... $399

Buyer’s E-mail

New Construction Plan for Buyers - Three Years: $75 Deductible....................................................... $550 Coverage begins 366 days after closing and continues for three years.

Real Estate Office Address City

State Zip

Phone #

Fax #

Multi-family Unit Plans ($75 Deductible): Duplex (2 warranty agreements) ............................. $770 Triplex (3 warranty agreements) ........................... $1,074 Fourplex (4 warranty agreements) ....................... $1,380 OPTIONAL COVERAGES (Please Check All That Apply)

Real Estate Agent

Agent’s E-mail

Closing Date

Listing date

BOTH PARTIES AGREE THAT THE OBLIGATIONS FOR REPAIR OR SERVICE UNDER THIS AGREEMENT ARE SOLELY THOSE OF THE SERVICE PROVIDER AND ARE NOT THE OBLIGATION OF ANY REAL ESTATE FIRM. SEE ADDITIONAL TERMS AND CONDITIONS ON THE PREVIOUS PAGES. SELLER AND BUYER ACKNOWLEDGE BY SIGNATURE OR PAYMENT THAT HE OR SHE HAS READ, UNDERSTANDS AND ACCEPTS THIS SUPREME HOME WARRANTY AGREEMENT INCLUDING ALL SERVICE AGREEMENT TERMS AND CONDITIONS. Seller(s) Signature(s) X ____________________________________ Date ________________

X ____________________________________ Date ________________

Buyer(s) Signature(s) X ____________________________________ Date ________________

X ____________________________________ Date ________________

WAIVER Applicant has reviewed the Supreme Home Warranty Agreement and hereby declines coverage. Applicant agrees to hold the real estate broker and agent harmless in the event of a significant mechanical failure which otherwise would have been covered under the Supreme Home Warranty Agreement. Seller(s) Signature(s) X ____________________________________ Date ________________ Buyer(s) Signature(s) X ____________________________________ Date ________________ 172

Seller Preferred Upgrade............................................ $75 Buyer Preferred Upgrade..... $100 x ___ yrs. = $_______

Important: If the Buyer Preferred Upgrade has been selected and the property is a multiple family dwelling, the upgrade package must be purchased for each unit. BUYER ONLY OPTIONS (Please Check All That Apply)

Pool/Spa..................................$185 x Premium Salt Water/Pool/Spa...............$345 x Jetted Bathtub........................$125 x Clothes Washer & Dryer..........$75 x Water Softener..........................$50 x

___ yrs. = $______ ___ yrs. = $______ ___ yrs. = $______ ___ yrs. = $______ ___ yrs. = $______

Plan Cost(s)................................. $___________________ Option Cost(s)............................ $___________________ Total........................................ $___________________

3 Easy Ways to order your Home Warranty: 1. EASIEST - Order online: www.aphw.com 2. Mail: APHW, 2727 Spring Arbor Rd., Jackson, MI 49203 Fax: 1.888.479.2652 3. Phone: 1.800.648.5006 11 of 12 - APHW0114


2727 Spring Arbor Rd. Jackson, MI 49203 T: 800.648.5006 F: 888.479.2652 aphwoffice@aphw.net www.aphw.com

173


It keeps your deal together. Often a professional home inspection reveals systems and appliances that have exceeded their life expectancy. The systems can be in “In Good Working Order” and “Well Maintained” but these comments often make buyers uncomfortable. A home warranty provides comfort to move forward with the purchase.

It gets you more money.

It protects you while your home is listed. America’s Preferred Home Warranty (APHW) basic Seller plan provides you with complimentary coverage for the length of your listing (no expiration date). You don’t pay APHW unless your home sells, even if we have taken care of repairs in your home during the listing period! For an additional fee you can add extra HVAC and appliance coverage by purchasing the Seller’s Preferred Upgrade plan.

Homes listed with warranties generally sell for more money! Having a home warranty discourages downward price bargaining. Our warranty covers the home’s major systems and appliances. This often times saves sellers thousands of dollars when negotiating with a buyer.

It protects you after the sale. Home buyers often experience home system/appliance breakdowns shortly after moving in. This can be a headache for you. APHW becomes the buffer so they CALL US…INSTEAD OF YOU!!! Also APHW provides ListSecureTM giving you 2 years of additional legal protection if you close your transaction through an APHW registered brokerage.

You will find a buyer quicker.

YOU CHOOSE YOUR OWN LICENSED CONTRACTOR FOR ALL REPAIRS.

Home buyers state that warranties provide “Peace of Mind” when considering previously lived in homes. We give your home an edge in the market when buyers are considering which home to make an offer on. Buyers prefer homes that sellers stand behind.

WE OFFER FAST AND EASY 24/7 CLAIMS SERVICE.

No one else provides you with this much coverage. Insist that your real estate professional include an America’s Preferred Supreme Home Warranty with your listing!

174


®

Our “ListSecure” program makes it possible for you to celebrate higher sales volumes by gaining more listings. It is an industry first that is designed to drive sellers to you and away from your competition. Protect your clients and increase your business today with ListSecure. Contact your Area Sales Manager today to learn more. 175 Andrew Moening, Area Sales Manager | 517.230.7602 | amoening@aphw.net | aphw.com


®

Andrew Moening - Area Sales Manager C: 704.516.6137 F: 888.479.2652 amoening@aphw.com aphw.com

Home sellers who purchase an America’s Preferred Home Warranty for a property they sell through you may become eligible for our ListSecure program. If their warranty is still active at closing, it provides them with 2 years of additional legal protection. They may receive up to $1,000 to cover their attorney fees from a post-sale dispute. Documentation must be sent to APHW within 21 days of being served to be eligible. Contact your Area Sales Manager for further details. APHW is a National Association of Realtors® President’s Circle Member of the Realtors® Political Action Committee.

176


appliances. America’s Preferred Home Warranty (APHW) saves home buyers money by covering many of these related costs so you don’t have to. Spend your money on things you actually want to, like decorating your new home, or throwing a housewarming party!

It keeps you in control.

It provides you “peace of mind.” Home buyers experience major system and appliance breakdowns frequently. In fact, nearly 7 out of 10 new home buyers experience a breakdown in the first year of home ownership. Many of these issues occur in the first few months after a new home purchase. You can feel confident with 24 hour claim service that we will be available to walk you through the process whenever you need us.

APHW allows home buyers the “Freedom to Choose” their own licensed contractors which is unheard of in our industry. With APHW, home buyers appreciate being allowed to shop for competitive services, brands they like, upgrades of existing equipment and the ability to choose contractors that are recommended by their neighbors and peers. Our warranty truly puts you in control of the service experience!

It can keep you protected for the life of your home. Many APHW clients renew year after year. We become the cost effective tool for managing your home’s maintenance needs and budget. Additional coverage options are available to cover your swimming pool and spa as well.

YOU CHOOSE YOUR OWN LICENSED CONTRACTOR FOR ALL REPAIRS.

It will save you money. Repairing or replacing home systems and appliances can be costly. Homeowners average more than $900 per year repairing their systems and

WE OFFER FAST AND EASY 24/7 CLAIMS SERVICE.

No one else provides you with this much coverage. Insist that your real estate professional include an America’s Preferred Supreme Home Warranty with your contract!

177


DATA COLLECTION FORM Property Information Home Warranty Contract Number (Required):_______________________________

2727 Spring Arbor Rd. Jackson, MI 49203 T: 800.648.5006 F: 888.479.2652 aphwoffice@aphw.com aphw.com

This form must be submitted within 60 days of closing.

Address: ________________________________________________________________ City: ______________________________ State: ______________ Zip:___________ Client’s Name: ___________________________________________________________ Client’s E-mail: __________________________________________________________ Client’s Phone: __________________________________________________________ Closing Date: ____________________________________________________________ Was this property professionally inspected?

Yes

No

Date of Inspection: _______________________________________________________

Housing Information Single Family

Condo

Triplex

Fourplex

Duplex

New Home Construction Foreclosure/Bank Owned Number of Beds/Bath:_______ /_________ House Size:_____________ sq. ft. Garage Type:

None

1 Car

2 or More

Equipment Information Primary System/Appliance

Brand Name

Range

_________________________________

Furnace/Heat Source

_________________________________

Air Conditioner

_________________________________

Water Heater

_________________________________

Refrigerator

_________________________________

Dishwasher

_________________________________

Agent Information Name: __________________________________________ Date:_________________ Real Estate Office:________________________________________________________ City: ____________________________________________ State: ________________ E-mail: __________________________________________________________________ Revised 0616

SUBMIT SUBMIT 178


INTRO TO FACEBOOK FOR BUSINESS

COURSE DESCRIPTI ON

JD WALDVOGEL

Social Media is a powerful advertising & networking tool in today’s world, Facebook more so than most. We’re going to cover the basics of Facebook for business.

Born and raised in Rockford, MI, I spent a few years in Los Angeles working for the Discovery Channel managing their social media marketing/properties, including SourceFed and SourceFed Nerd. I moved back to Michigan in 2016 to get married and live in my favorite state and I’ve been loving every day!

COURSE INFO Intro to Marketing Team

PRE-REQUISITES Have had headshot taken.

jd.waldvogel@cbgreatlakes.com

MATERIALS AND SUPPLI ES Laptop

616-808-7299

Internet connection Headshot

COURSE GOALS How to make a business page What/how to post General computer/tech/internet questions 2 +/- hours

179

Holland


LENDING 101

COURSE DESCRIPTI ON

DAVE STELLIN

Learn Lending 101 from a professional with almost 30 years in the Real Estate/Financial Services Industry.

Dave has been in mortgage lending since 1989. He was in the top 1% of loan officers nationally three years in a row and currently serves at Lake Michigan Credit Union as a Mortgage Loan Officer.

dave.stellin@lmcu.com

616-234-6888

LMCU

davestellin.com

180


181


182

• Full Service Banking

• Extensive Product Range

• Guaranteed Low Rates

• Superior Service

• Joint Marketing Opportunities

Provide additional benefits to your clients

A GREAT COMBINATION!


183

Happily Married and father of 3 (2 in college)

616-234-6888 Direct 616-218-3653 Cell dave.stellin@lmcu.org www.davestellin.com to apply now!

Enjoys snow skiing, wake surfing and sailing

Passionate about community development while educating borrowers and referral partners

29+ years in the Real Estate/Financial Services Industry

DAVE STELLIN Mortgage Loan Officer


184

Employment/Income

Assets

If not met, discuss ways to obtain pre-qualification in the future or the possibility of a portfolio loan

If Guidelines are met, Pre-Qualification letter issued and Loan Estimates discussed

Credit Report

Initial conversation between borrower and Loan Officer to evaluate the following:

UNDERSTANDING PRE-QUALIFICATION


185

2/8/2017

Purchase Primary Residence Conventional 30 Year Fixed $305,000 $289,750 TBD Address

*Note* When sending any type of personal information via email, please use our secure site. Go to our web site(www.lmcu.org), click Mortgage, in the middle of the page you will see a spot to Send Secure Email.Click here and pick the appropriate recipient from the drop down box. You will be able to send messages and attach documents to this email.

2024 Celebration Drive NE, Grand Rapids, MI 49525

Mortgage Loan Officer Lake Michigan Credit Union

Dave Stellin

Sincerely,

If you have any questions, please feel free to contact me. Thank you for the opportunity to assist with your home financing needs, I look forward to working with you.

You will be able to lock in an interest rate after you have provided LMCU with a fully executed Purchase Agreement. Rates are subject to change based on market conditions at the time you choose to lock in your rate.

To pursue a final loan approval, you will need to make a formal loan application at which time we will collect a $350 non-refundable application deposit. Final approval will be subject to receipt of an acceptable appraisal of the property you choose. Final approval will also be subject to verification of the stated employment, income, and assets plus any other conditions deemed necessary by our underwriting department and applicable mortgage insurance provider.

This pre-qualification is contingent upon verification of the information you supplied at the time of initial inquiry and this approval is in effect for 120 days from the date of your credit report.

Requested Product Type: Requested Property Type: Requested Program: Requested Home Price: Loan Amount: Address:

Thank you for your recent inquiry. I am pleased to inform you that you have been pre-qualified for a residential home mortgage based on the following terms:

Dear Customer,

Mortgage Client Current Address Holland, MI 49424

LAKE MICHIGAN CREDIT UNION


186

Mr. Ready to Move Borrower

RE:

• • • • IncomeAssetsCreditUnderwriting

Verified Verified Reviewed/Approved Completed for borrower

TBD Conventional Fixed 360 Up to $115,000 95% of Final Price

*Note* When sending any type of personal information via email, please use our secure site. Go to our web site (www.lmcu.org), click Mortgage, in the middle of the page you will see a spot to Send Secure Email. Click here and select “Dave Stellin” from the drop down box. You will be able to send messages and attach documents to this email.

Dave Stellin Mortgage Loan Officer dave.stellin@lmcu.org Lake Michigan Credit Union 616-234-6868 Office 616-218-3653 Cell

Sincerely,

To pursue final loan approval, you will need to make a formal loan application at which time we will collect a $350 non-refundable application deposit. Final approval is subject to an acceptable appraisal, and the verification of the stated employment, income, and assets as deemed by our underwriting department and applicable mortgage insurance provider. You will not be able to lock in to an interest rate until you are able to supply LMCU with a signed Purchase Agreement. Rates are subject to change based on application date and market conditions at that time. If you have any questions, please feel free to contact me. Thank you for the opportunity to assist with your home financing needs, I look forward to working with you.

Property Address: Requested Product Type: Requested Amortization: Purchase Price: Estimated Loan Amount:

I am pleased to inform you that your client has been PRE-APPROVERD for residential mortgage financing with the following terms:

Dear Bernie,

Bernie Merkle Coldwell Banker Woodland Schmidt Realty

To:

May 21, 2017


187

• Paystub, W2s, Tax Returns, Bank Statements

• Loan Officer collects supporting documents from borrower:

• Underwriter issued Credit Approval

W H AT I S A P R E A P P R O VA L ?

• Borrower does not fit inside the “underwriting box” • Advantage in a competitive offer situation – Perceived strength of buyer • No obligation to purchase and no cost • Faster Closings! • Fewer surprises and unwanted delays

WHY DOES MY BORROWER NEED A P R E - A P P R O VA L ?

UNDERSTANDING PRE-APPROVAL


and locking rate

Start Mortgage Application – ordering appraisal, title work,

Contact borrower to confirm terms of mortgage and request supporting documentation

Loan Officer will:

Title Company contact information

Copy of Good Faith Deposit check

Purchase Agreement

Agent/Transaction Coordinator sends to Loan Officer:

Mortgage Application Process begins!

EXECUTED PURCHASE AGREEMENT: NOW WHAT?

188


INCOME & ASSETS

WHAT MAKES A PERFECT APPLICATION?

189


190

Most Recent Paystubs-30 days

W2s for past two years

Federal Tax Returns for past two years (including all schedules)

Further Documentation may be needed for selfemployed and/or commission income!

-

-

-

-

INCOME

-

-

▪ All large deposits to be sourced ▪ Cash deposits are NOT okay, let’s talk

Deposits

▪ 2 months most recent bank statements, ALL PAGES (even if some are blank) ▪ 401K Plans and when they play a role

Statements

ASSETS

INCOME & ASSETS: ITEMS NEEDED


760+ 0.37 0.41 6.67 0.25 0.29 6.67 0.18 0.19 1.67

Company LTV LMCU 90.01-95 - 30% ANY Bank LMCU Saves: LMCU 85.01-90 - 25% Any Bank LMCU Saves: LMCU ANY Bank 80.01-85%- 12% LMCU Saves:

LMCU OFFERS A COMPETITIVE ADVANTAGE IN THE COST OF PMI!!

191

3.33

740-759 0.44 0.58 23.33 0.30 0.40 16.67 0.19 0.21

3.33

720-739 0.52 0.73 35.00 0.35 0.48 21.67 0.22 0.24

6.67

700-719 0.60 0.87 45.00 0.41 0.55 23.33 0.23 0.27

5.00

660-679 1.28 1.56 46.67 0.81 0.97 26.67 0.42 0.45


Radian

Genworth

MGIC

Radian

Genworth

MGIC

Radian

Genworth

MGIC

Radian

Genworth

MGIC

Company

192

80.01-85 - 12%

85.01-90 - 25%

0.19

0.19

0.19

0.20

0.19

0.19

0.29

0.29

0.41

0.30

0.29

0.40

0.29

0.40

0.59

0.41

0.40

0.69

0.69

0.40

0.75 0.69

0.55 0.69

97 - 35%

90.01-95 - 30%

740-759

760+

LTV

0.22

0.22

0.23

0.35

0.35

0.50

0.56

0.56

0.73

0.76

0.95 0.76

720-739

0.22

0.22

0.27

0.35

0.35

0.60

0.56

0.56

0.87

0.76

1.15 0.76

700-719

0.25

0.25

0.32

0.53

0.53

0.73

0.74

0.74

1.08

0.86

1.40 0.86

680-699

0.25

0.25

0.41

0.53

0.53

1.00

0.74

0.74

1.42

0.86

1.90 0.86

660-679

0.39

0.39

0.43

0.71

0.71

1.05

1.15

1.15

1.50

1.48

2.05 1.40

640-659

0.49

0.41

0.45

0.94

0.82

1.10

1.52

1.21

1.61

1.95

2.25 1.40

620-639

_______________________

_______________________

_______________________

PMI:

Total Estimated Pmt:

_______________________

LTV in this case is 85.7% Assume the credit score is 743-use PMI chart to find the factor. Factor x Loan amount/12=

_______________________

Home Insurance:

1/2 of home value x millage rate__________/12=

Property Taxes:

Realtor.com has a great calculator that will estimate the entire pmt. PMI was high.

Principal and Interest:

Loan amount is $300,000 at 4.125% for 30 years:

What is the monthly payment estimate?

A borrower would like a rough idea of how much a house payment might be for a property they just saw and got really excited about. The home price is $350,000 and they have $50,000 for the down payment.

E S T I M AT E D PAY M E N T:

HOW TO CALCULATE HOUSING EXPENSE


193

NOTES ABOUT INCOME:

STORY PROBLEM #1

What is their income monthly?

A young couple, Bill and Sally, call you and said they would like to buy a home that you have listed. They would like to see the home ASAP. They are fairly new to the work place having recently graduated from college and both seem very well put together. Bill mentions he is working a ton of hours and it is hard to see the home except for Saturdays after 6 pm. You re-arrange your entire evening to accommodate the rush request to see this home with the anxious first time buyer. He tells you he is making $15.00 per hour and works 60 hours every week and has been doing so for the last 12 months. Sally is all excited too because she just landed her first part time job about 8 months ago making $13.50 per hour and works 24 hours a week. They have been saving money like mad to buy a house. They have the down payment and they are ready to go.

S O LV E F O R I N C O M E


194

PAY S T U B :

STORY PROBLEM #2 One of your previous clients just got a promotion at work. She is super excited to have you sell her current home and buy a new, larger home. She started her new position in the fall of 2016. She hands you a paystub and asks for help figuring out the best price point for her current income level.

PROMOTION!!:


195

SAMPLE CREDIT REPORT:

• • • •

What are the monthly payments used for student loan debt for the following programs: FHA Conventional RD VA

DEBT:

STORY PROBLEM #3: STUDENT LOANS C A L C U L AT I N G AND CREDIT STUDENT LOAN


196

Closing

Title Company

Closer

Underwriter

lie.oziemkiewicz@lmcu.org

Office 616-464-7479

Julie Oziemkiewicz-Processor

Assistant:Ronda Oosting

Office 616-234-6888 Cell 616-218-3653

Dave Stellin Mortgage Consultant

Purchaser/Borrower

• CONGRATULATIONS on your new home!

• Bring Homeowner’s Insurance with paid receipt for one year

• Borrower brings a certified check to closing

• Takes place at Escrow Agent’s or Attorney’s office

•Closing Disclosure is sent to Borrower(s) 3 days prior to closing

• Prepares Closing Disclosure and e-mails it to the Closer for review

• Contacts you for your Home Owner’s Insurance information

• Sends package to Closing Attorney’s office

• Assembles package for your closing day

•Renders final decision on loan

• Works directly with Loan Officer and Processor to approve loan

•Requests additional documentation, if needed

• Works with all parties

• Pre-underwrites and organizes file for approval

• Communicates with Borrower(s) on items necessary for underwriting approval

• Leads the team to ensure excellent customer service

• Assists you in completing the loan application

• Explains various loan programs available and quotes interest rates

Discusses qualifying, monthly payments, and cash needed for closing

• Starts looking for new home

• Gathers information needed for application

• Contacts Loan Officer for financing information

Summary of the Loan Process


197

TRID Timeline for Closing: Loans are ready to schedule once Final Approval has been issued from the underwriter. Generally speaking, closings can be set no sooner than 5-6 days after Final Approval. This provides the title company 2 days to prepare the CD. Once delivered to the borrower, signing can occur 3 business days later.


198

OVERVIEW OF LOAN PRODUCTS


199

✓ Use Student Loan Debt as presented on credit report

✓ Allows for 2nd homes and investment properties

✓ 3/1, 5/1, 7/1 or 10/1 ARMS

✓ Mortgage Insurance premiums can be more affordable ✓ Credit scores as low as 620

✓ Seller is allowed to pay 3% of borrower’s closing costs at 35% down. 6% at 10% down.

✓ Financing up to $5,000,000 is available-Jumbo loan above 453,100 for 2018. Jumbo’s require 10% down Min.

✓ Terms range from 10-30 years

✓ Fixed: Interest Rate remains the same for life of the loan

F E AT U R E S

✓ Minimum 3% down payment

BENEFITS

CONVENTIONAL


200

✓ More lenient with Bankruptcy, Short Sale and Foreclosure seasoning- 3 years

✓ Minimum credit score 640 lower with approve/eligible findings

✓ Minimum 3.5% Down Payment

BENEFITS

F E AT U R E S

✓ Max Base Loan Amt $294,515

✓ Up Front and Monthly Mortgage Insurance are required on all FHA loans

✓ Property must meet FHA’s minimum property requirements, as determined by appraiser

✓ Can be used to finance 1-4 unit properties as long as one unit is Owner Occupied (no investor loans-2 unit is still 3.5% down)

FHA


201

✓ No Monthly Mortgage Insurance!

✓ Expanded qualifying debt to income ratios

✓ Minimum credit score 620

✓ Veterans can purchase a home with ZERO down payment

BENEFITS

F E AT U R E S

✓ Larger loans available but require a down pmt

✓ Max loan for 100% financing is $453,100

✓ Can be used to finance 1-4 Unit Properties as long as one unit is owner-occupied. No investor loans

✓ First time 2.15%, second time 3.3%

✓ VA funding fee is required based on the amount of down payment and if borrower has previously purchased a home using a VA loan. This can be financed into the loan amount or paid cash at the time of closing. The funding fee is waived for a service –related disabled veteran.

✓ Fixed and Adjustable rate mortgages are available

✓ Eligibility determined by the amount of time spent in the armed services

VA


202

Physician/Dentist Loans 100% Financing NO PMI

PREMIER Lending Division- $200,000 in income and $1,000,000 in assets= additional creativity

Jumbo Loans up to $5,000,000 (any loan amount over $453,100) 700 min score for Jumbo loans

Community Edge 3% down with reduced costs and reduced PMI rates

Bridge Loans (pull cash out of current home for down pmt on new one)

Out of the box borrowers (newly self employed/unique properties

Non-Warrantable Condo’s

Rural Development Loans

MSHDA regular and DPA Loans

Construction/Renovation Loans-5% down

Other Programs

Lot Loans-10% down 720 min score 20% down= 680 min score

Portfolio Loans

LMCU PORTFOLIO/OTHER PRODUCTS


Calculating Student Loan Debt This job aid describes the process for calculating student loan payments according to FNMA, FHLMC, FHA, RD, and VA requirements. It is intended for all Mortgage Staff.

FNMA All student loan payments, whether deferred, in forbearance, or in repayment, must have the monthly payment included in the member’s recurring monthly debt obligation when qualifying the member. Required Payment Calculations: 

If the payment is on the original credit report, use that amount for qualifying purposes.

 If the credit report does not reflect a payment or reflects $0, use 1% of the outstanding balance. -OR The actual payment that will fully amortize the loan(s) as documented by the student loan lender, or documentation supplied by the member. Income Based Repayment Plans (IBR): 

The monthly payment as reported on the original credit report may be used for student loans that are calculated via Income Based Repayment Plans (IBR), except when the IBR payment is $0.

In cases where there is evidence that the member’s income has increased since the IBR was established, additional documentation may be required to verify the new payment. If such documentation cannot be provided, 1% of the outstanding balance may be used.

FHLMC: All student loan payments, whether deferred, in forbearance, or in repayment, must have the monthly payment included in the member’s recurring monthly debt obligation when qualifying the member. Required Payment Calculations: Use one of the following options to determine monthly payment: 

The actual payment as documented in the credit report, documentation from the student loan lender, or documentation supplied by the member -OR-

1% of the outstanding balance

Income Based Repayment Plans (IBR): 

The monthly payment as reported on the credit report may be used for student loans that are calculated via Income Based Repayment Plans (IBR), except when the IBR payment is $0.

In cases where there is evidence that the member’s income has increased since the IBR was established, additional documentation may be required to verify the new payment. If such documentation cannot be provided, 1% of the outstanding balance may be used.

Revised: 2017-5-08

Page 1 of 3

203


Calculating Student Loan Debt FHA: All student loan payments, whether deferred, in forbearance, or in repayment must have the monthly payment included in the member’s recurring monthly debt obligation when qualifying the member. Required Payment Calculations: Use one of the following options to determine monthly payment: 

The greater of: 1. 1% of the outstanding balance of the loan -OR2. The monthly payment reported on the credit report -OR-

The actual payment that will fully amortize the loan as documented by the student loan lender, or in documentation supplied by the member.

Income Based Repayment Plans (IBR): 

Student loans that are in payment plans that do not fully amortize the loan, such as Income Based Repayment Plans (IBR) or a variable payment plan that does not fully amortize the loan are not eligible payment calculations.

For these types of payments, the payment must be calculated using one of the above methods.

RD: All student loan payments, whether deferred, in forbearance, or in repayment, must have the monthly payment included in the member’s recurring monthly debt obligation when qualifying the member. Required Payment Calculations: Use one of the following options to determine monthly payment: 

The greater of: 

1% of the outstanding balance of the loan -OR-

The fixed monthly payment reported on the credit report

Income Based Repayment Plans (IBR):  

Payments calculated from Income Based Repayment (IBR) plans, Deferred, Graduated, Adjustable, and any other types of repayment that are not fixed are not eligible payment plans. For these types of payments, the monthly payment must be calculated using 1% of the outstanding loan balance as reflected on the credit report.

Revised: 2017-5-08

Page 2 of 3

204


Calculating Student Loan Debt VA: Student loans not in deferment must have the monthly payment included in the member’s recurring monthly debt obligation when qualifying the member. If a deferred student loan can be satisfactorily documented to be deferred for at least 12 months from the VA loan closing date, the debt may be excluded from the member’s recurring monthly debt obligation when qualifying the member. Required Payment Calculations: 1. For student loans in repayment or deferred less than 12 months from loan closing date, the following threshold payment must first be calculated: o 5% of the outstanding balance divided by 12 months  Example: $25,000 balance x 5% = $1,250  12 months = $104.17 per month 

If the payment reported on the credit report is greater than the calculated threshold payment, the payment on the credit report is to be used.

If the payment reported on the credit report is less than the calculated threshold payment: o

Use the threshold payment

-ORo

The loan file must contain a statement dated within 60 days of closing from the student loan servicer that reflects the actual fully amortizing loan terms and payment information.

Income Based Repayment Plans (IBR): 

Student loans that are in payment plans that do not fully amortize the loan, such as Income Based Repayment plans (IBR) or a variable payment plan that does not fully amortize the loan are not eligible payment calculations.

For these types of payments, the payment must be calculated using one of the above methods.

Revised: 2017-5-08

Page 3 of 3

205


LISTING AGREEMENTS

COURSE DESCRIPTI ON

DAVID MAPES

Diving into Listing Agreements.

David has been a REALTOR® since 1991 and is currently a General Manager and Associate Broker in the Cascade office.

MATERIALS AND SUPPLI ES Laptop

drmapes@grar.com

616-957-1680

206

Grand Rapids


David Mapes General Manager and Associate Broker – Grand Rapids, MI     

General Manager/Associate Broker Cascade Office and Downtown GR Showcase Realtor since 1991 M.A. – Wayne State University B.A. – Western Michigan University Designations o CRS (Certified Residential Specialist) o SRES (Seniors Real Estate Specialist) o IREP (International Real Estate Practitioner) o CSP (Certified Sales Professional – National Homebuilder’s Association)  Additionally – Instruction for CSP course GRAR Service Record o Professional Standards Review Board – Vice-Chair o Professional Standards Committee (two terms) o GRAR Finance Committee o Professional Standards Appellate Committee o Social Media Risk Management Task Force – Chair o International Committee o Non-MLS Transactions Task Force o Team Issues Task Force o Economic Enhancement Task Force o Regionalization Task Force

Contact Info: drmapes@grar.com 616-957-1680 (office) 616-466-2066 (cell)

207


COURSE SYLLABUS – LISTING AGREEMENTS I. II.

III.

Required Documents Sources for Information a. Municipal Websites b. BS&A website c. Previous listings Completing the Required Forms a. Disclosure Regarding Real Estate Agency Relationships b. Seller’s Disclosure Statement c. Lead-based Paint Seller’s Disclosure Form/Federal Lead Pamphlet d. Utility and Tax Information e. Wire Fraud Notification Addendum f. Listing Agreement i. Property description ii. For a condo sale iii. Fixtures & improvements iv. Terms v. Brokerage fees vi. Participation in the MLS vii. Marketing viii. Signatures ix. Delay of Submission Addendum

208


LISTING PRESENTATION

COURSE DESCRIPTI ON

KEVIN ALDERINK

Walking the prospective seller through our Coldwell Banker Listing Presentation.

Kevin Alderink began his real estate career in the 90s and currently serves as an Associate Broker in the Holland office.

Practical points Dos and Don’ts

PRE-REQUISITES Licensed with Coldwell Banker

MATERIALS AND SUPPLI ES Laptop

kevinalderink@gmail.com

Place to take notes

COURSE GOALS Proficiency in gaining the trust of buyers and sellers by being able to give a presentation that gains confidence and interest from the consumer. Making sure the agent is comfortable and confident.

209

616-836-0999

Holland


Kevin Alderink Associate Broker – Holland, MI

I became a member of the National Association of Realtors in the 90's when I was 21 years old. Experienced agents told me that I was young and would have to work hard to develop my career. Connecting with people came naturally. Developing my professional approach was part of the initial years of training that I took seriously. It was during those early years that I developed my personal mission statement: I strategically help people during unique times in their lives through the home buying and selling process. People ask me what that looks like and how it can benefit them. My response is, they can expect me to walk with them through the three key stages of the home buying/selling process that I have as my core values of service. Three Key Stages: Comprehensive Study Ongoing Analysis Negotiation and Litigation Limitation My aim is to engineer exceptional experiences into all the opportunities I have, as I work with people as their Realtor. My unique value is to blend a relational experience with a highly professional approach to those I serve. Thus, my slogan, "Don't Move Until You Call Kevin Alderink!" Credentials     

Associate Broker Holloway's Institute Graduate Member of NAR (National Association of Realtors) Member of MAR (Michigan Association of Realtors) Member of WMLAR (West Michigan Association of Realtors)

210


211

WOODLAND SCHMIDT

Delete this box before presenting

Included in the notes section of this presentation are references to brand resources which may be useful in customizing and delivering this presentation.

Update text with correct Agent Name, and Office Address. Could replace home image with Agents listing photo.

Each Office is Independently Owned and Operated.

Office Address, City State ZIP

AGENT NAME

LISTING CONSULTATION


212

OUR EXPERTISE


213

Alternate slide: Insert your Agent photo here if available. If not, delete this slide and use the next slide. Delete this box before presenting.

YOUR PHOTO GOES HERE

EXPERTISE AND QUALIFICATIONS

Each office is independently owned and operated.

Insert company or brand level award Insert training certification that ties to seller benefit (like Negotiation Specialist, etc)

AWARDS AND CERTIFICATIONS

Insert former career or experience (such as military relocation) that ties to this potential seller

BACKGROUND

Insert Neighborhood or Niche Market Smart Home Marketing

SPECIALTIES

Update text to include Agent expertise and qualifications. Delete this box before presenting.


214

Alternate slide: Use this slide if your Agent photo is unavailable and delete previous slide. Delete this box before presenting.

Each office is independently owned and operated.

Insert company or brand level award Insert training certification that ties to seller benefit (like Negotiation Specialist, etc)

AWARDS AND CERTIFICATIONS

Insert former career or experience (such as military relocation) that ties to this potential seller

BACKGROUND

Insert Neighborhood or Niche Market Smart Home Marketing

SPECIALTIES

Update text to include Agent expertise and qualifications. Delete this box before presenting.

EXPERTISE AND QUALIFICATIONS


215

– Client Name, City

Update text to include Agent testimonials. Delete this box before presenting.

“Insert Testimonial Here.”

– Client Name, City

“Insert Testimonial Here.”

– Client Name, City

“Insert Testimonial Here.”

WHAT MY CLIENTS ARE SAYING ABOUT ME

TESTIMONIALS


216

Our core values make us a seller’s brand.

HONORING YOUR CHOICE BY DELIVERING AN EXCEPTIONAL EXPERIENCE


217

727,415 SUCCESSFUL U.S. TRANSACTION SIDES IN 2016

88,000 SALES PROFESSIONALS

OVER 110 YEARS LEADING REAL ESTATE

GLOBAL PRESENCE: 49 COUNTRIES • 3,000 OFFICES

COLDWELL BANKER REACH


REAL TRENDS TOP 500 REPORT

Source: 2015 Real Trends Top 500 Report

218


219


We are a four generation, 90 year old real estate brokerage that is growing rapidly as a result of our commitment to quality service to our buyer and seller clients. Providing the finest industry resources to our professional REALTORSÂŽ enabling them to attain the highest sales goals is our highest priority.

220


COLDWELL BANKER

• Over 15,000 closed sale transactions in 2016

• $2.8+ Billion in Sales Volume in 2016

• 1,330+ Affiliated Sales Associates

(Michigan, Upper Peninsula, Northeast Ohio, & Southwest Florida)

• 68 Offices Company-wide

COMPANY STATISTICS

SCHMIDT FAMILY OF COMPANIES

• Servant Leaders

• Positive Attitude

• Hard Work

• Loyalty

CORE VALUES

• Coldwell Banker Global Luxury handles more than $133.5 million in luxury home sales each day - Represents more than 25,000 $1+ million homes - Attained a $1.94 million average sales price for $1+ million homes

• #3 in Sales of 1,300 Coldwell Banker Affiliate Companies

• Principal broker for Cartus, world’s largest real estate relocation and referral company.

• Average over 1,200,000 page views/month on our websites

221

SCHMIDT FAMILY OF COMPANIES


222

w w w. S c hm i d tFa m il y of C om pa n i es . c om

OFFICES IN MICHIGAN, OHIO & FLORIDA TO SERVE YOU!

LEADING THE WAY


WOODLAND SCHMIDT

BROKER OR OFFICE PHOTO GOES HERE

COLDWELL BANKER WOODLAND SCHMIDT

Each office is independently owned and operated.

223

• Insert market share and/or ranking in company

• Insert office awards achieved

AWARDS & RANKING IN COMPANY

Homecoming Parade

Festival, Oceana County Asparagus Festival, Pentwater

• Grand Haven Coast Guard Festival, Holland Tulip Time

Care

Relay for Life, Toys for Tots, United Way, Realtors Who

• Spring Flower Flat Giveaway, Christmas Tree Giveaway,

parades, community events, board members, etc.)

• Community involvement (i.e. charitable activities,

favorable to the seller.

• Insert type of office environment that would show

OFFICE CULTURE & COMMUNITY INVOLVEMENT

achieved as an Agent, accessibility to Agents

• Insert personal history, years in business, highest level

Update text with your office information. Delete this box before presenting. BROKER EXPERIENCE


224


225


226


227


228

• Coldwell Banker Schmidt Family of Companies is ranked in the top 5% of all CB Commercial companies nationally.

• Fully committed Commercial Support Staff in New Jersey with the finest education and marketing materials.

COMMERCIAL DIVISION

• If you are relocating to a new area, our Agents can provide valuable resources for you. Ask today!

• We increase the number of buyers for your home through referrals and relocation.

• We are the Principal Broker for Cartus Relocation, the world’s leader in Relocation and Affinity Services.

RELOCATION & REFERRALS

• Information Technology Manager

• In-House Marketing Designers & Social Media Specialist

• Vice President of Marketing

• Administrative Support Staff

• Managing Broker

IN-HOUSE SUPPORT STAFF

OUR SUPPORT TEAM


229

Reaching the largest pool of most likely buyers

MARKETING STRATEGY


230

Increase in residents income: +9%

Median mortgage debt: $293,617

Average household income: $156,127

Median commute time: 20 minutes

Average family size: 3.1

Homes with children: 28.21%

Average education: Bachelors Degree

Median age of residents: 40

likely to move here.

Our proprietary CBx tool analyzes your market by zip code and neighborhood profile. This gives us a clearer picture on resident demographics, so we can target buyers most

BUYER PROFILE


231 Source: The 2016 National Association of Realtors® Profile of Home Buyers and Sellers.

(% of Home Buyers)

INFORMATION USED IN HOME SEARCH


232

COLDWELL BANKER ON THE WEB


COLDWELLBANKER.COM

Source: Coldwell Banker Leadrouter

233

ACCOUNT FOR HALF OF OUR TRAFFIC

Mobile devices

THE HIGHEST CONVERSION RATE IN THE INDUSTRY

The Coldwell Banker ® brand has

OVER 575,000 LEADS IN 2016

ColdwellBanker.com had

THE HIGHEST QUALITY LEADS AND CONVERTS THEM MORE EFFECTIVELY

ColdwellBanker.com attracts


234

THE POWER TO PREDICT THE BUYER’S FUTURE

MAKE DIRECT CONTACT WHEN THEY ARE READY TO TRANSACT

Buyer scoring will analyze activity and alert to

HOME STYLE, NEIGHBORHOOD, PRICE POINT AND LOCATION

Pinpoint buyer’s desired

HOME BUYER’S ONLINE BEHAVIOR

Automatically track and aggregate

Once a potential home buyer is on my Zap ® Platform, I can focus my efforts and resources on those who are poised to purchase.


COLDWELL BANKER THOUGHT LEADERSHIP

THE MOST INFLUENTIAL REAL ESTATE BRAND ON SOCIAL MEDIA.

2016 Engagements: 79 MILLION

Coldwell Banker Online

2016 visits: 1.6 MILLION

Coldwell Banker Blue Matter Blog

2016 Video Views: +196%

Coldwell Banker® On Location YouTube

235

2016 KLOUT SCORES


$500,000 OR HIGHER WILL ALSO BE FEATURED ON THESE LUXURY WEBSITES

Luxury properties listed at

YOUR HOUSE WILL ALSO BE PROMOTED ON MULTIPLE PARTNER WEBSITES

WEB PARTNERSHIPS

Alternate slide: If you use this slide, delete the next slide. Delete this box before presenting.

236


WEB PARTNERSHIPS

Alternate slide: If you use this slide, delete the previous slide. Delete this box before presenting.

237

larger, more targeted local audience.

to 750 real estate oriented websites, your home will reach a

With a primary distribution network which redistributes to up

WE SHOWCASE YOUR WHERE 89% OF ALL TIME IS SPENT SEARCHING FOR HOMES, ONLINE!


238

Update text to include Agent Website. Delete this box before presenting.

*2015 National Association of Realtors® Profile of Home Buyers and Sellers.

9 out of 10 home buyers use the Internet to search for homes*

(ENTERAGENTWEBSITEHERE).COM

REALTOR.COM

MULTIPLE LISTING SERVICE (MLS)

CBGREATLAKES.COM

attract potential buyers

Provide seller stories to create rich and bold content to

Create targeted one-to-one social media advertising

Create a professional listing flyer and buyer’s Agent packet

Hold an Open House

Promote it at a broker meeting

Provide high resolution, professional quality photography

TO SHOWCASE YOUR PROPERTY I WILL:

MARKETING ACTIVITIES


239

Suggested home enhancement resources • Handyman • Paint contractor • Cleaning service • Yard service • Pool cleaning and deck refresh • Home staging designers • Smart home upgrades

Share staging tactics • Furniture placement • Rug removal • Paint colors • Curb appeal

Identify potential problem areas • Smaller rooms • Room with unattractive view

CUSTOM PLAN TO ENHANCE YOUR PROPERTY’S APPEARANCE, INCLUDING:

HOME ENHANCEMENT


MAKE IT EASY TO SHOW YOUR HOME

• Agents more readily show homes that have easy access

• No driving all over town to pick up keys

CONVENIENT ACCESS TO SHOW YOUR HOME

• Showing Follow-up

• Security and Privacy

• Accountability

PEACE OF MIND

• Showing hours configurable for weekdays, Saturday & Sunday.

• Bluetooth connectivity

• Communicates with smartphones, tablets and more

TECHNOLOGY DRIVEN

240

Use this slide if your office uses Supra, otherwise slide can be deleted. Delete this box before presenting.


SIGNAGE MARKETING

• High visibility

• Distinctive signage with a strong reputation

• Our sign generates incoming phone inquiries

DISTINCTIVE YARD SIGNS

• Provides Agent the ability to contact a prospect inquiring about your home.

• Prospective callers receive instant information to their smartphone.

INFO LINE & TEXT CODES

241


242

WOODLAND SCHMIDT

Update text with your website and social media information. See notes section. Delete this box before presenting.

• Agent Facebook Activity (targeted advertising, community involvement, post engagement, likes to page, etc.)

• X unique visitors

(LINK YOUR AGENT BUSINESS FB PAGE)

Coldwell Banker (ENTER YOUR DBA)

Coldwell Banker Schmidt Luxury

Coldwell Banker Schmidt Family of Companies

Coldwell Banker Real Estate LLC

SOCIAL MEDIA ENGAGEMENT

• Website optimized for mobile platforms

• Name any website awards or recognitions

• Ranking within local competitors websites

• X million unique visitors

(LINK YOUR AGENT WEBSITE)

MY WEBSITE

ON THE WEB

OHIO

CBHunter.com

FLORIDA

CBFloridaHomes.com

MICHIGAN

CBGreatLakes.com


CUSTOMIZED MARKETING SERVICES

AND MUCH MORE!!!

• Direct Mail Campaigns

• Customized Signage & Property Advertisements

• Property Business Cards, Flyers, Postcards & Brochures

• Print On-Demand Property Marketing Materials

SOME OF OUR SERVICES

• Pitney Bowes Connect+ 1000 Postage Meter

• Triumph® Cutter & MBM Corporation® Tabletop Folder

• Xerox® Color Printer / Scanner / Booklet Maker

• Photography/Video Studio

• Adobe Creative Suite & Microsoft Office

OUR EQUIPMENT

Specialist and Brand Ambassadors

• Regional Full-time Marketing Designers, Social Media

• 40+ Years of Combined Marketing & Design Experience

OUR STAFF

243

Postcards

Brochures

Direct Mail Campaigns

Flyers


244

• Interested readers can opt in to receive updated editions on a regular basis via an emailed link.

• Buyers have easy access to photos and information on our complete inventory of listings.

• Sellers can share the magazine to friends via email and social media.

• Digitally displayed in our offices on large TV screens

• Distributed across all brokerage social media sites and websites. Including monthly social media advertising campaigns.

ELECTRONIC DISTRIBUTIONS

• Our Sales Associates have the opportunity to purchase advertising for luxury home listings.

• Over 50,000 magazines printed and direct mailed to home owners throughout all of Michigan, the greater Cleveland area and Southwest Florida, as well as many Chicago industry leaders and professionals.

PRINT DISTRIBUTIONS

OUR REAL ESTATE MAGAZINES


245

PRICING STRATEGY


SETTING THE RIGHT PRICE

PERCENTAGE OF THE MARKET THE PROPERTY APPEALS TO:

246

If priced too high, it’s difficult to create the momentum necessary to sell your home at the highest price in the least amount of time.

TIMING IS IMPORTANT! THE BEST OFFERS COME IN WHEN A PROPERTY IS NEWLY LISTED.


247

COMPETITIVE PRICE LINES

Delete this box before presenting.

THIS IS A SAMPLE: We recommend you feature a customized Competitive Price Lines graphic here by using the Competitive Price Lines tool found on CB Exchange.


248

**Based on Harris Poll of 4,043 adults (8/11/15)

*Based on answers given by 513 sales associates affiliated with the Coldwell Banker Network (3/11/15)

Parents are nearly twice as likely to adopt Smart Home Technology; and nearly 60% of them would be willing to pay more for a home with smart home tech installed.**

Almost half (45%) Americans say, on average, their Smart Home Technology saves them over $1,100 per year.*

33% of Agents affiliated with the Coldwell BankerÂŽ network, surveyed by Coldwell Banker real estate, found homes with Smart Home Technology are selling faster than homes without the technology.*

The Coldwell Banker Real Estate Smart Home Marketplace survey found nearly half of the consumers say Smart Home Technology is important for their current home or their next home purchase.

COLDWELL BANKER SMART HOME


249

The Nest Protect looks for fast-burning fires, smoldering fires, and carbon monoxide. It tells you where the danger is, and alerts your phone in case you’re not home.

(SMOKE AND CARBON MONOXIDE ALARM)

NEST PROTECT

Nest Cam Indoor helps you stay connected to what matters to you. It looks for motion and listens for sound. Alerts are sent to your phone if activity is detected.

(SECURITY CAMERA)

NEST CAM INDOOR

The Nest Learning Thermostat programs itself and automatically helps save energy when you’re away. And you can control it using your phone, tablet or laptop.

NEST LEARNING THERMOSTAT

SMART HOME STAGING KIT

Never enter a dark home. Turn lights on as you approach your home from your phone – great for showings! The movie begins when the lights start to dim. Set the perfect light and ambiance to show the house in its best light. Don’t get out of bed to turn the lights off at bedtime. The Pico remote can turn lights off right from your night stand.

• • •

Simple products that control lights and wireless shades. Provides solutions to real, everyday problems.

CASÉTA WIRELESS BY LUTRON

Lock and unlock your August Smart Lock from anywhere, right from your smartphone. Accessory to August Smart Lock.

AUGUST CONNECT

Your smartphone is now a smart key—and more. Lock and unlock your door, create virtual keys for guests, and keep track of who comes and goes, all from your smartphone.

AUGUST SMART LOCK


$000,000

$000,000

• Text here

• Text here

• Purchase Home Protection Plan

OTHER RECOMMENDATIONS

• Text here

• Text here

RECOMMENDED FINANCING TERMS

Update text based on specific property. Delete this box before presenting.

Recommended Listing Price:

MARKET ANALYSIS AND RECOMMENDATION

Anticipated Selling Price:

250


251

Review closing documents

Coordinate all activities required for closing

Loan is approved

Home inspections are scheduled

Buyers submit loan application

DECIDE TO MAKE A MOVE

SELLING STEPS

FINALIZE AND CLOSE TRANSACTION

THE OFFER IS ACCEPTED

LIST YOUR HOME WITH COLDWELL BANKER

TIME TO MOVE!

The negotiation process begins

An offer is submitted

Develop and implement a marketing strategy

Establish price and time frame

Discuss how Coldwell Banker can assist you in finding your new home

WOODLAND SCHMIDT


252

THE CONFIDENCE A SIGNED PLEDGE PROVIDES

List your home with

THE FULL SCOPE OF SERVICES I WILL PERFORM

This pledge outlines

FIRST NATIONAL BRAND TO PLEDGE ITS SERVICES

The Coldwell Banker ® brand was the

OUR SERVICE PROMISE


Alternate slide: Insert your Agent photo here if available. If not, delete this slide and use the next slide. Delete this box before presenting.

YOUR PHOTO GOES HERE

THANK YOU FOR THE OPPORTUNITY

WOODLAND SCHMIDT

Agent.Name@CBGreatLakes.com

(000) 000-0000 office

(000) 000-0000 cell

Coldwell Banker Woodland Schmidt

Joe Agent

Š 2016 Coldwell Banker Real Estate LLC. All Rights Reserved. Coldwell Banker Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each Office is Independently Owned and Operated. Coldwell Banker and the Coldwell Banker Logo are registered service marks owned by Coldwell Banker Real Estate LLC. Each sales representative and broker is responsible for complying with any consumer disclosure laws or regulations.

253


254

Š 2016 Coldwell Banker Real Estate LLC. All Rights Reserved. Coldwell Banker Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each Office is Independently Owned and Operated. Coldwell Banker and the Coldwell Banker Logo are registered service marks owned by Coldwell Banker Real Estate LLC. Each sales representative and broker is responsible for complying with any consumer disclosure laws or regulations.

WOODLAND SCHMIDT

Agent.Name@CBGreatLakes.com

(000) 000-0000 office

(000) 000-0000 cell

COLDWELL BANKER WOODLAND SCHMIDT

Agent Name

Alternate slide: Use this slide if your Agent photo is unavailable and delete previous slide. Delete this box before presenting.

THANK YOU FOR THE OPPORTUNITY


LISTING PROCESS

COURSE DESCRIPTI ON Listing basics: what you must have in order for a listing to go live on the MLS.

CJ WOOD OR KIM JONES CJ and Kim are both vital parts of the Coldwell Banker administrative staff. Knowledgeable and intuitive, they empower the office and can often be found giving agents a hand.

REQUIRED FORMS Residential, Multi-Family, and Vacant Land data input forms

COURSE GOALS For agents to have this information 100% before going live with a listing.

cj.wood@cbgreatlakes.com kim.jones@cbgreatlakes.com

616-355-6100

Holland

616-355-3621 joanniebouman.com

255


Multi-Family Input Form: MichRIC

Page 1 of 5

General Information Co-listing Member

Listing Member

Address Information County* Street #

Modifier

City*

Street Direction*

Street Name

State*

Zip Code*

Suffix*

Unit #

Zip (4)

Location & Property Info Cross Streets

Property Sub-Type* 2 to 4 Units | 5+ Units

Area*

Sub-Area*

List Price

Auction or For Sale*

Sub Agency

Sub Agency Type*

Buyer Agency

Buyer Agency Type*

Trans Coord

Trans Coord Type*

VR Y/N*

Exclusive Agency*

Reserved Prospect*

Listing Date

Expiration Date

Possession

Municipality*

Office/Contract Info

Commission Comments

Showing Instructions

General Property Info Lot Measurement*

Lot Square Footage

Lot Acres

Lot Dimensions

Year Built

New Construction*

Construction Status*

Financial Available*

Financial Comments

Cert of Compliance*

Cert. of Compliance Exp Date

Road Frontage

Basement*

Total # Units

# of Diff Unit Floor Plans

Total # Bldgs

Total Approx. SqFt All Bldgs

Total Parking Spaces

School District*

Tax ID #

Owner Name

Owner Phone

Occupant Type*

Taxable Value

SEV

For Tax Year

Annual Property Tax

Tax Year

Homestead %

Spec Assessment & Ty

Zoning

Tax Info

Elementary School Middle School High School

Remarks & Misc Marketing Remarks

256 Required Field

Field with a list*

Post Direction*


Multi-Family Input Form: MichRIC

Page 2 of 5

Directions

Agent Only Remarks

Legal

Advertising Remarks Advertising Remarks

Seller Opt Out: Seller Directs Listing to be Excluded from Internet Seller Directs Address to be Excluded from Internet Seller Directs Listing to Not Allow Comments on Internet Publish this listing to: Zillow Trulia Show Address in VOWs Realtor.COM Homes.com SWMRIC Public Site

257 Required Field

Field with a list*

Seller Directs Listing to Not Be Used in AVMs on Internet


Multi-Family Input Form: MichRIC Auction Type

Page 3 of 5

Sewer: 1 to 0 req'd

Absolute Minimum Bid Price:

Reserve

Public None

Auction Date: Auction Contact Name: Auction Contact Phone:

Cable Extra Well Propane

Waterfront Y/N: Water Access Y/N: Body of Water:

Water Type Pond Stream/Creek

Water Fea. Amenities

Accessibility Feat: 1 to 0 req'd 36' or + Hallway Accessible Bath Sink Accessible Kitchen S Accessible Mn Flr Be Covered Entrance Grab Bar Mn Flr Bath Low Threshold Shower Ramped Entrance

Exterior Material: 1 to 0 req'd Brick Log Shingle Stucco Wood

Roofing Comp Shingle Rubber Tile Other

Substructure: 1 to 0 req'd Crawl Space Full Basement Partial Basement Walk Out

Daylight Michigan Basement Slab Other

Lot Description Adj. to Public Land Cul-De-Sac Golf Community Level Recreational Sidewalk Wetland Area

Cable Natural Gas Public Water Telephone Line

Corner Flag Lot Golf Course Frontage Ravine Rolling Hills Tillable Wooded

Club House Garages Pool Sep Gas Meter Tenant Storage

Electric Sewer Water

Field with a list*

Assoc. Fee Incl. Cable/Satellite Heat Sewer Trash None

Electric Lawn/Yard Care Snow Removal Water Other

Mineral Rights Available Partial Unknown

No Yes

Gas Trash None

Short Sale Possible Other

Annual Insurance: Annual Maintenance: Annual Mgmt. Fees: Gross Op. Inc.:

Geothermal Oil Solar None

Heat Type: 1 to 0 req'd Baseboard Gravity Hot Water Radiant Steam Wood/Pellet Stove

REO/Bank Owned None

Annual Utilities:

Heat Source: 1 to 0 req'd Electric Natural Gas Propane Wood

Assumable Cash/Conventional Land Contract Purchase Money Mtg Tax Def Exchange Other

Income and Expenses

Tenant Pays: 1 to 0 req'd Electric Sewer Water

2nd Mortgage Cash Only FHA MSHDA Rural Development VA

Sale Conditions: 1 to 0 req'd Gas Trash None

Forced Air Heat Pump Outdoor Furnace Space Heater Wall Furnace None

Air Conditioning

Net Op. Inc.: Total Expenses:

Unit 1 A/C Unit Carport Deck/Patio Fireplace Garb Disp Refrigerator W/D Hookup Unit #:

Barrier Free Central Air Dishwasher Garage Range Oven Sep. Heat System Washer/Dryer

Unit Description:

Central Window Unit

Wall Unit None

Identical Units: SqFt: Occupied:

Driveway

Monthly Rent:

Easement Shared Paved Unpaved

Paved Shared Unpaved

Bedrooms: Bathrooms:

Unit 2

Street Type Easement Private Seasonal

Paved Public Unpaved

Assoc. Amenities Airport Landing Stri Beach Area Campground Detached Unit

Fitness Center Hot Tub Library Pets Allowed

258 Required Field

Golf Membership Interior Unit Meeting Room Pool - Outdoor Restaurant/Bar Security Storage Other

Terms Available: 1 to 0 req'd

Carports Elevator Laundry Facility Sep Electric Meter Sep Water Meter Tennis Court

Owner Pays: 1 to 0 req'd

Accessibility Features:

Built Up Stone Metal Slate Wood Shingle

Broadband Electric Public Sewer Storm Sewer None

Extras Assoc Access Deeded Access Dock Private Frontage Shared Frontage

Access Feat

Aluminum Concrete Block Poured Concrete Stone Vinyl Other

Electric Natural Gas Telephone Line

Util Avail at Street: 1 to 0 req'd

Water Frontage:

36 Inch Entrance Doo 42 in or + Hallway Accessible Electric Accessible M Flr Hal Accessible Mn Flr Fu Covered Ramp Lever Door Handles No Step Entrance Rocker Light Switche

Well

Utilities Attached: 1 to 0 req'd

Waterfront Options

All Sports Channel Deeded Boat Lot No Wake Public Access View Distance To (Miles):

Septic System

Water: 1 to 0 req'd

Auction Details

Lake River

Public None

Pool-Indoor Sauna Skiing Tennis Baseball Diamond Cable TV Club House End Unit

A/C Unit Carport Deck/Patio Fireplace Garb Disp Refrigerator W/D Hookup Unit #: Unit Description:

Barrier Free Central Air Dishwasher Garage Range/Oven Sep. Heat System Washer/Dryer


Multi-Family Input Form: MichRIC Identical Units:

Page 4 of 5

Deck/Patio Fireplace Garb Disp Refrigerator W/D Hookup Barrier Free Unit #:

SqFt: Occupied: Monthly Rent: Bedrooms: Bathrooms:

Unit 3

Central Air Dishwasher Garage Range/Oven Sep. Heat System Washer/Dryer

Unit Description:

Range/Oven Barrier Free Central Air Dishwasher Garage Refrigerator W/D Hookup Unit #:

A/C Unit Carport Deck/Patio Fireplace Garb Disp Sep. Heat System Washer/Dryer

Unit Description: SqFt: Occupied: Monthly Rent: Bedrooms: Bathrooms:

Unit 4

SqFt: Occupied: Monthly Rent: Bedrooms: Bathrooms:

Unit 7

Barrier Free Central Air Dishwasher Garage Range/Oven Sep. Heat System Washer/Dryer

Unit Description: SqFt: Occupied: Monthly Rent: Bedrooms: Bathrooms:

Unit 5 Barrier Free Central Air Dishwasher Garage Range/Oven Sep. Heat System Washer/Dryer

Unit Description:

SqFt: Occupied: Bedrooms: Bathrooms: Monthly Rent:

Unit 8

SqFt: Occupied: Monthly Rent: Bedrooms: Bathrooms:

Unit 6 Carport

SqFt: Occupied: Monthly Rent: Bedrooms: Bathrooms:

Unit 9

Field with a list*

SqFt: Occupied: Monthly Rent: Bedrooms: Bathrooms:

Barrier Free Central Air Dishwasher Garage Range/Oven Sep. Heat System Washer/Dryer

Identical Units: SqFt: Occupied: Monthly Rent: Bedrooms: Bathrooms:

Unit 12

Unit Description: Barrier Free Central Air Dishwasher Garage Range/Oven Sep. Heat System Washer/Dryer

Identical Units:

259 Required Field

Identical Units:

A/C Unit Carport Deck/Patio Fireplace Garb Disp Refriderator W/D Hookup Unit #:

Identical Units:

Unit Description:

A/C Unit

Carport Deck/Patio Dishwasher Garage Range/Oven Sep. Heat System Washer/Dryer

Unit Description: Barrier Free Central Air Dishwasher Garage Range/Oven Sep. Heat System Washer/Dryer

A/C Unit Carport Deck/Patio Fireplace Garb Disp Refrigerator W/D Hookup Unit #:

Identical Units:

Bathrooms:

Unit 10

A/C Unit Carport Deck/Patio Fireplace Garb Disp Refriderator W/D Hookup Unit #:

Identical Units:

Unit Description:

A/C Unit Carport Deck/Patio Fireplace Garb Disp Refrigerator W/D Hookup Unit #:

Bedrooms:

Unit 11

A/C Unit Carport Deck/Patio Fireplace Garb Disp Refrigerator W/D Hookup Unit #:

Identical Units:

Monthly Rent:

Unit Description: Carport Central Air Dishwasher Garage Refrigerator W/D Hookup

Unit Description:

A/C Unit Carport Deck/Patio Fireplace Garb Disp Refrigerator W/D Hookup Unit #:

Occupied:

Barrier Free Central Air A/C Unit Fireplace Garb Disp Refriderator W/D Hookup Unit #:

Identical Units:

Sep. Heat System Barrier Free Deck/Patio Fireplace Garb Disp Range/Oven Washer/Dryer Unit #:

Identical Units:

SqFt:

Identical Units: SqFt: Occupied: Monthly Rent: Bedrooms: Bathrooms:

Barrier Free Central Air Dishwasher Garage Range/Oven Sep. Heat System Washer/Dryer


Multi-Family Input Form: MichRIC

Page 5 of 5

We (I) agree that to the best of our knowledge this represents a fair and accurate representation of the property we (I) have listed with the REALTOR below.

flexmlsforms.seller1.signature

flexmlsforms.seller1.datesigned

Seller

Date

flexmlsforms.seller2.signature

flexmlsforms.seller2.datesigned

Seller

Date

flexmlsforms.selleragent.signature

flexmlsforms.selleragent.datesigned

Listing Agent

Date

flexmlsforms.sellerbroker.signature

flexmlsforms.sellerbroker.datesigned

Listing Broker

Date

260


Residential Input Form: MichRIC

Page 1 of 4

General Information Co-listing Member

Listing Member

Address Information County* Street #

Modifier

Street Direction*

Street Name

State*

Zip Code*

Suffix*

Unit #

Building #

Post Direction* City*

Zip (4)

Location & Property Info Cross Streets

Property Sub-Type*

Area*

Sub-Area*

List Price

Auction or For Sale* Auction | For Sale

Sub Agency

Sub Agency Type*

Buyer Agency

Buyer Agency Type*

Trans Coord

Trans Coord Type*

VR Y/N*

Exclusive Agency*

Reserved Prospect*

Listing Date

Expiration Date

Possession

Municipality*

Office/Contract Info

Commission Comments

Showing Instructions

General Property Info New Construction* No | Yes

Construction Status*

Lot Measurement*

Lot Acres

Lot Square Footage

Lot Dimensions

Year Built

Road Frontage

Fireplace*

Total Fireplaces

Income Property*

Condo Proj Name

Total Rooms AG

SqFt Source*

Full Baths

Half Baths

Main Level Master*

Main Level Laundry*

Stories

Design*

Basement*

School District*

Elementary School

Entry Type* Common | Gated | Other | Private | Security

Pets Y/N* No | Yes

Association Contact

Middle School High School

Tax Info Tax ID #

Owner Name

Owner Phone

Occupant Type* Owner | Tenant | Vacant

Taxable Value

SEV

For Tax Year

Annual Property Tax

Tax Year

Homestead %

Spec Assessment & Type

Zoning

261 Required Field

Field with a list*


Residential Input Form: MichRIC

Page 2 of 4

Remarks & Misc Marketing Remarks

Directions

Agent Only Remarks

Legal

Advertising Remarks Advertising Remarks

Seller Directs Address to be Excluded from Internet Seller Opt Out: Seller Directs Listing to be Excluded from Internet Seller Directs Listing to Not Allow Comments on Internet Zillow Trulia Show Address in VOWs Realtor.COM Homes.com SWMRIC Public Site Publish this listing to:

Auction Type

Assoc. Fee Incl.

Absolute Minimum Bid Price:

Reserve

Auction Details Auction Date: Auction Contact Name:

Body of Water: Water Access Y/N: Water Frontage:

Water Type Pond Stream/Creek

Water Fea. Amenities

Association Info. Approx. Assoc Fee:

Electric Lawn/Yard Care Snow Removal Water Other

Assoc Access Deeded Access Dock Private Frontage Shared Frontage

36' or + Hallway Accessible Bath Sink Accessible Kitchen Sink Accessible Mn Flr Bedroom Chair Lift Covered Ramp Lever Door Handles No Step Entrance Rocker Light Switches

Upper Half Baths: Upper Level Square Feet:

Main Rooms

Main Level SQFT:

262 Field with a list*

Basement Half Baths: Basement Finished SQFT: Total Basement SQFT:

Manufactured Manufactured Y/N:

Manufactured Details Multi Section Single Section Titled

Permanently Affixed Title Unknown Untitled

Garage Type

Main Half Baths:

Required Field

Total Lower SQFT:

Garage:

Upper Full Baths:

Main Full Baths:

Lower Finished SQFT:

Garage

Upper Bedrooms:

Main Bedrooms:

Lower Half Baths:

Basement Bedrooms:

Upper Rooms

Assoc. Fee Payable:

Lower Full Baths:

Basement Full Baths:

36 Inch Entrance Door 42 in or + Hallway Accessible Electric Controls Accessible M Flr Half Bath Accessible Mn Flr Full Bath Covered Entrance Grab Bar Mn Flr Bath Low Threshold Shower Ramped Entrance

Assoc. Buy in Fee:

Lower Bedrooms:

Basement Rooms

Accessibility Feat

Waterfront Y/N:

All Sports Channel Deeded Boat Lot No Wake Public Access View Distance To (Miles):

Cable/Satellite Heat Sewer Trash None

Accessibility Features:

Waterfront Options

Lake River

Lower Rooms

Access Feat

AuctionContactPhone:

Seller Directs Listing to Not Be Used in AVMs on Internet

1 3 5 Carport Tandem

2 4 Attached Detached


Residential Input Form: MichRIC Exterior Material: 1 to 11 req'd Aluminum Concrete Block Insulated Concrete Forms Poured Concrete Stone Stucco Wood Brick

Hard/Plank/Cement Board Log Shingle Structured Insulated Panels Vinyl Other

Roofing Built Up Stone Metal Slate Wood Shingle

Comp Shingle Rubber Tile Other

Windows Bay/Bow Low E Screens Storms

Insulated Replacement Skylight

Substructure: 1 to 8 req'd Crawl Space Full Basement Partial Basement Walk Out

Extra Well Telephone Line

Util Avail at Street Cable Natural Gas Public Water Telephone Line

Center Island Eating Area Mud Room Access Snack Bar

Fireplace Bathroom Family Gas Log Living Other Bedroom Wood

Cook Top Dryer Garbage Disposal Oven Refrigerator Washer

Electric Natural Gas Propane Wood

Geothermal OIl Solar None

Baseboard Gravity Hot Water Passive Space Heater Wall Furnace None

Forced Air Heat Pump Outdoor Furnace Radiant Steam Wood/Pellet Furnace

Central Wall Unit

SEER 13 or Greater Window Unit

Electric Oil Solar None

Natural Gas Propane Tankless Other - See Remarks

Den/Study Formal Dining Kitchen Master Bedroom Rec Room Other

3 Season Room Fenced Back Patio Porch(es) Tennis Court

Deck(s) Gazebo Play Equipment Scrn Porch

Decor Fence Flower Garden Fruit Trees Ground Cover Terraced Yard Waterfall

Decor Pond Fountain Garden Area Shrubs/Hedges Underground Sprinkler

Pool Cabana Outdoor/Above

Indoor Outdoor/Inground

263 Required Field

Field with a list*

Boat House Guest House Pole Barn Storage Shed

Driveway Easement Shared Paved Unpaved

Paved Shared Unpaved

Street Type Easement Private Seasonal

Paved Public Unpaved

Airport Landing Strip Beach Area Campground Detached Unit Fitness Center Hot Tub Library Pets Allowed Pool - Outdoor Restaurant/Bar Security Storage Other

Baseball Diamond Cable TV Club House End Unit Golf Membership Interior Unit Meeting Room Playground Pool-Indoor Sauna Skiing Tennis

Mineral Rights Available Partial Unknown

No Yes

Terms Available: 1 to 10 req'd Assumable Cash/Conventional Land Contract MSHDA Rural Development Other

Cash Only FHA Lease w/Option Purchase Money Mtg VA

Sale Conditions: 1 to 3 req'd REO/Bank Owned None

Short Sale Possible Other

Green Feat/Disc

Exterior Features

Landscape

Kitchen Features

Barn Greenhouse Hangar Stable Other

Assoc. Amenities

Built in Oven Dishwasher Freezer Microwave Range Trash Compactor

Water Heater

Utilities Attached

Breakfast Nook Desk Built-In Garden Window Pantry

Appliances

Air Conditioning

Well

Broadband Electric Public Sewer Storm Sewer

All Window Treatments Ceiling Fans Ceramic Floor Garage Door Opener Generator Home Warranty Humidifier Laminate Floor LP Tank Owned Satellite System Security System Water Softener/Owned Wet Bar Wood Floor

Heat Type: 1 to 13 req'd

Water: 1 to 3 req'd

Cable Natural Gas

Air Cleaner Attic Fan Central Vacuum Elevator Gas/Wood Stove Guest Quarters Hot Tub Spa Iron Water FIlter Laundry Chute LP Tank Rented Sauna Stone Floor Water Softener/Rented Whirlpool Tub

Corner Flag Lot Golf Course Frontage Level Recreational Sidewalk Wetland Area

Septic System

Public None

Outbuildings

Heat Source: 1 to 8 req'd

Sewer: 1 to 3 req'd Public None

Additional Items

Daylight Michigan Basement Slab Other

Lot Description Adj. to Public Land Cul-De-Sac Golf Community Leased Land Ravine Rolling Hills Tillable Wooded

Page 3 of 4

Green Features & Sellers Disclosure

Green Energy Effic Chemical Free Insulation Energy Star Appliance(s) Natural Day Lighting Windows Other - See Remarks

Energy Efficient Windows Energy Star Rated Ext. Material(s) Thermal Mass Construction

Indoor Env. Quality Low Flow Toilets Recycled/locally Sourced Materials

Other - See Remarks Low or No VOC Finishes Sustainable Flooring

Ext Water Conserv Drought-resistant Landscape

Rain Water Collection


Residential Input Form: MichRIC

Page 4 of 4

Renewable Heat/Cool Active Solar Energy Star Rated Heat In Floor Radiant Heat Programmable Thermostat Windmill

Green Certification Energy Star Rated AC GeoThermal Passive Solar Solar Electricity Other - See Remarks

Home Energy Rate Sys

Year Certified:

HERS Index Number:

Energy Star Qualified Rating:

Year Rated:

LEED for Neighborhood Development:

Indoor Air Quality:

LEED For Homes: National Green Building Standard: NAHB Model Green Home Guidelines:

Green Cert/Rate

Other Green Certification:

Green Cert/Rating

Room Information Room Nameâ€

Room Level

Length

Width

Comments

†Room Name: Kitchen | Formal Dining Room | Dining Area | Family Room | Living Room | Recreation | Den/Study | Laundry | Master Bedroom | Master Bath | Bedroom 2 | Bedroom 3 | Bedroom 4 | Bedroom 5 | Add'l Room | Add'l Room 2 | Add'l Room 3 | Add'l Room 4 | Add'l Room 5

We (I) agree that to the best of our knowledge this represents a fair and accurate representation of the property we (I) have listed with the REALTOR below.

flexmlsforms.seller1.signature

flexmlsforms.seller1.datesigned

Seller

Date

flexmlsforms.seller2.signature

flexmlsforms.seller2.datesigned

Seller

Date

flexmlsforms.selleragent.signature

flexmlsforms.selleragent.datesigned

Listing Agent

Date

flexmlsforms.sellerbroker.signature

flexmlsforms.sellerbroker.datesigned

Listing Broker

Date

264


Vacant Land Input Form: MichRIC

Page 1 of 3

General Information Co-listing Member

Listing Member

Address Information County* Street #

Modifier

City*

Street Direction*

Street Name

State*

Zip Code*

Suffix*

Unit #

Zip (4)

Location & Property Info Cross Streets

Area*

Sub-Area*

Municipality*

Office/Contract Info List Price

Auction or For Sale*

Exclusive Agency*

Reserved Prospect*

Sub Agency

Sub Agency Type*

Buyer Agency

Buyer Agency Type*

Trans Coord

Trans Coord Type*

VR Y/N*

Listing Date

Expiration Date

Possession

Lot Acres

Commission Comments

Showing Instructions

General Property Info Property Sub-Type*

Lot Measurement*

Lot Square Footage

Lot Dimensions

Road Frontage

School District*

Tax ID #

Owner Name

Owner Phone

Taxable Value

SEV

For Tax Year

Annual Property Tax

Tax Year

Homestead %

Spec Assessment & Type

Zoning

Elementary School

Tax Info

Middle School High School

Remarks & Misc Marketing Remarks

Directions

265 Required Field

Field with a list*

Post Direction*


Vacant Land Input Form: MichRIC

Page 2 of 3

Agent Only Remarks

Legal

Advertising Remarks Advertising Remarks

Seller Opt Out: Seller Directs Listing to be Excluded from Internet Seller Directs Address to be Excluded from Internet Seller Directs Listing to Not Allow Comments on Internet Publish this listing to: Zillow Trulia Show Address in VOWs Realtor.COM Homes.com SWMRIC Public Site

Auction Type

Outbuildings

Absolute Minimum Bid Price:

Reserve

Auction Details Auction Date:

Waterfront Options Waterfront Y/N: Water Frontage: Body of Water:

Water Type Pond Stream/Creek

Water Fea. Amenities Assoc Access Deeded Access Dock Private Frontage Shared Frontage

Lot Description Adj. to Public Land Building Corner Flag Lot Golf Course Frontage Level Ravine Rolling Hills Site Condo Wetland Area

Boathouse Hangar Stable Other

Paved Public Unpaved

Util Avail at Street: 1 to 0 req'd

Water Access Y/N:

All Sports Channel Deeded Boat Lot No Wake Public Access View Distance To (Miles):

Barn Greenhouse Pole Barn Storage Shed

Easement Private Seasonal

Auction Contact Phone:

Lake River

Assoc. Amenities

Street Type: 1 to 0 req'd

Auction Contact Name:

Buildable Cleared Cul-De-Sac Golf Community High Bank Low Bank Recreational Sidewalk Tillable Wooded

Broadband Electric Public Sewer Storm Sewer None

Cable Natural Gas Public Water Telephone

Utilities Attached: 1 to 0 req'd Electric Public Sewer Septic Well

Natural Gas Public Water Telephone Line None

Terms Available: 1 to 0 req'd 2nd Mortgage Build to Suit Cash/Conventional Land Contract Purchase Money Mtg Tax Def Exchange Other

Assumable Cash Only FHA MSHDA Rural Development VA

Field with a list*

Airport Landing Strip Beach Area Campground Detached Unit Fitness Center Hot Tub Library Pets Allowed Pool Outdoor Sauna Skiing Tennis

Mineral Rights Available Partial Yes

No Unknown

Baseball Diamond Cable TV Clubhouse End Unit Golf Membership Interior Unit Meeting Room Pool Indoor Restaurant/Bar Security Storage Other

Assoc. Fee Incl. Cable/Satellite Heat Sewer Trash None

Electric Lawn/Yard Care Snow Removal Water Other

Sale Conditions: 1 to 0 req'd REO/Bank Owned None

Short Sale Possible Other

Docs at List Office Aerial Photo Survey Other

Plat Map Traffic Study

Send to Econ Dev Org MEDC

266 Required Field

Seller Directs Listing to Not Be Used in AVMs on Internet

SWMI First Region 1


Vacant Land Input Form: MichRIC

Page 3 of 3

We (I) agree that to the best of our knowledge this represents a fair and accurate representation of the property we (I) have listed with the REALTOR below.

flexmlsforms.seller1.signature

flexmlsforms.seller1.datesigned

Seller

Date

flexmlsforms.seller2.signature

flexmlsforms.seller2.datesigned

Seller

Date

flexmlsforms.selleragent.signature

flexmlsforms.selleragent.datesigned

Listing Agent

Date

flexmlsforms.sellerbroker.signature

flexmlsforms.sellerbroker.datesigned

Listing Broker

Date

267


LISTINGS TO LEADS

COURSE DESCRIPTI ON

JD WALDVOGEL

Learn to generate leads and referrals while marketing your listings with Listings to Leads!

Born and raised in Rockford, MI, I spent a few years in Los Angeles working for the Discovery Channel managing their social media marketing/properties, including SourceFed and SourceFed Nerd. I moved back to Michigan in 2016 to get married and live in my favorite state and I’ve been loving every day!

REQUIRED MATERIALS Laptop

jd.waldvogel@cbgreatlakes.com

616-808-7299

268

Holland


MARKETING INTRO

COURSE DESCRIPTI ON Basic understanding of Coldwell Branding & Marketing

JODI KNOTT OR MELISSA BUTAS Jodi and Melissa are heads of the marketing department based in the Holland office.

MATERIALS AND SUPPLI ES Laptop Internet access Microsoft Office jodi.knott@cbgreatlakes.com

COURSE GOALS

melissa.butas@cbgreatlakes.com

Attendee will receive a basic understanding of Coldwell Banker branding and marketing avenues. Attendee will be given options for their Coldwell Banker Branded Business Suite.

616-355-6314 616-355-6348

269

Holland


Jodi Knott | Melissa Butas Marketing Design Manager | Senior Marketing Designer – Holland, MI Jodi is the Marketing Design Manager in the CBWS region employed by CBSFOC since June 1998. Jodi received her Certification of Printing & Graphic Arts from the CareerLine Technical Center. With over 30 years of experience working in Marketing & Design, Customer Service, Printing & Graphics departments, Jodi brings her experience, creative thinking and problem solving to every new situation. From developing agent campaigns, logos and agent branding to yearly agent marketing budgets and calendars, Jodi’s creative thinking will assist a new agent to the agent with 30+ years of experience. In her spare time she enjoys her family’s cottage, relaxing, sitting on the dock, and fishing. She loves the outdoors with her husband of 28 years and her adult children. Melissa is a Senior Marketing Designer employed by CBSFOC since July 2012. Melissa graduated with Honors from Collins College of Art & Design with her Associate of Arts Degree. Melissa also received her Certification of Printing & Graphic Arts from the CareerLine Technical Center. With over 10 years of experience in Graphic Design and Marketing, Melissa is skilled in creating stunning marketing campaigns and collateral while acting as steward of the Coldwell Banker brand and visual graphic standards. In her spare time, Melissa enjoys spending time with her family and friends, biking, hiking, and taking road trips around the beautiful state of Michigan to explore different towns, food, and cultures.

270


Regional Training Plan - Marketing Course Title: Marketing Introduction Instructor: Jodi Knott or Melissa Butas Course Prerequisites: Laptop / Internet Access / Microsoft Office Course Goals: Attendee will receive a basic understanding of Coldwell Banker branding and marketing avenues. Attendee will be given options for their Coldwell Banker Branded Business Suite. Coldwell Banker Branding - Coldwell Banker Intro Video - Logo Standards & Global Luxury - Print Magazines Importance of Professional Headshot - Signup Sheet provided (taken on day 2) Coldwell Banker Online (samples of all will be provided) - ColdwellBanker.com - CBGreatLakes.com - CB Social Media Pages - CB Youtube / OnLocation - CB Blue Matters Blog - CB Mobile/Tablet Apps (CBx, CB) - eMagazines CB Branded Business Suite Options - Business Cards (1st 1,000 provided) - Intro Mailer Letter (200 provided) - Email Signature (free) - Notecards (addt’l charge) - Folder (addt’l charge) Sphere Mailing List - Sample Provided Homework: Sphere List & Profile Write-up

271


1 Â 272


2 Â 273


2018 Marke+ng  Pricing:   h3p://onlineoffice.cbgreatlakes.com  >  Storage  >  Coldwell  Banker  Schmidt  Storage  >  Marke+ng  FORMS   &  LOGOS  2018       CB  Marke+ng  Staff:   h3p://onlineoffice.cbgreatlakes.com  >  Storage  >  Coldwell  Banker  Schmidt  Storage  >  Marke+ng  FORMS   &  LOGOS  2018  

3 274


CB MARKETING  HIGHLIGHT  REEL  on  YouTube:   h3ps://youtu.be/IbvbeyFcpAg    

4 275


Coldwell Banker Identity Standards: Go to CBExchange and search “Identity Standards” Logos for each region: http://onlineoffice.cbgreatlakes.com > Coldwell Banker Schmidt Storage > Marketing FORMS & LOGOS 2018 Michigan Law Branding Requirements (Article 25): http://www.legislature.mi.gov/

5 276


Bookmark, Follow,  Download  the  Apps!     Lots  of  tools,  resources  and  fantas+c  content  for  you  to  share  with  your  clients.    

6 277


Agent Bio:   Professional  Exper+se  &  Qualifica+ons   Special+es:  Neighborhood  or  Niche  Market   Background:  Former  career  or  experience  (such  as  military  reloca+on)     Awards  and  Cer+fica+ons:  Company  or  brand  level  award,  Training  cer+fica+ons     Agent  Websites:     Kevin  Alderink  (CB  WS  Holland):  www.coldwellbanker.com/agents/kevin-­‐alderink-­‐49423   Brie  Lorenz  (CB  WS  Hart):  www.brielorenz.com   Brian  Klingel  (CB  WS  Grand  Haven):  www.klingelhomes.com   Mike  Street  Team  (CB  SR  Traverse  City):  www.cbgreatlakes.com/mike.street   Deb  Fullford  (CB  SR  Indian  River):  www.debfullford.com     Agent  Facebook  Pages:   David  Riemersma  (CB  WS  Grand  Haven):  www.facebook.com/davidriemersmahomes   Robert  Antonini  (CB  AJS  Grand  Rapids):  www.facebook.com/RobertAntoniniandthewestmichiganlife   Kyle  Geenen  Group  (CB  WS  Holland):  www.facebook.com/GeenenHomes   Laurie  Tamburrino  (CB  AJS  Grand  Rapids):  www.facebook.com/LaurieTamburrinoHomes    

7 278


If you  do  not  have  200  contacts  for  your  introduc+on  mailer,  we  can  help  farm  your  neighborhood  or   desired  neighborhood.       Marke+ng  Services  Pricing:     h3p://onlineoffice.cbgreatlakes.com  >  Coldwell  Banker  Schmidt  Storage  >  Marke+ng  FORMS  &  LOGOS   2018     Direct  Download  Link:     h3p://onlineoffice.cbgreatlakes.com/PublicStorage.c?ID=46e1a4cb-­‐6a61-­‐4cf5-­‐8f94-­‐55be0b143fee    

8 279


Sample Mailing  List  loca+on  in  CBGreatLakes  Online  Office  Storage:   h3p://onlineoffice.cbgreatlakes.com  >  Coldwell  Banker  Schmidt  Storage  >  Marke+ng  FORMS  &  LOGOS   2018  >  Sample  Mailing  List.xls    

9 280


To Access Visit: CB Exchange.com > Springboard > eMarketing For more resources go to CBExchange and search “eMarketing” VIDEO  TUTORIAL  for  CB  eMarke+ng  Center:   h3ps://youtu.be/OOCOe4ScYk4  

10 281


To access  visit  www.PropertyOwnerData.com  or  find  a  quick  link  in  the  Links  Panel  in  your   CBGreatLakes.com  OnlineOffice     VIDEO  TUTORIAL  for  PropertyOwnerData.com:     h3ps://youtu.be/Mgt9G+nMHM  

11 282


Contact your  local  Chicago  Title  Rep  for  Personalized  Agent  Access  into  this  system.  

12 283


To Access Visit: CB Exchange.com > Springboard > Xpressdocs For more resources go to CBExchange and search “Xpressdocs”

13 284


14 Â 285


PURCHASE AGREEMENT

COURSE DESCRIPTI ON

BRUCE JOHNSON OR TIM ORLEBEKE

Diving into purchase agreements.

Bruce has been in real estate for nearly two decades and is currently a manager at the 28th St. office. Tim practices business law with a specialty in real estate. Kuiper Orlebeke was twice voted Best Law Firm in Grand Rapids.

bruce.johnson@cbgreatlakes.com orlebeke@kolaw.com

286

616-813-3185

28th St.

616-454-3700

Kuiper Orlebeke


Bruce Johnson | Tim Orlebeke Manager and Associate Broker – Grand Rapids, MI | Lawyer and Shareholder at Kuiper Orlebeke – Grand Rapids, MI

One of Tim's specialties is real estate law, which includes commercial and residential property transactions, condominium development and conversions, and representation of management companies, real estate brokers, developers, landlords and tenants. Tim's practice also encompasses virtually all aspects of business law, and he regularly forms and represents corporations, limited liability companies and partnerships.

Bruce’s Personal Background A native of Monroe Michigan and for the last 30 years a resident of West Michigan. I attended Ferris State College in Big Rapids, resided in Ludington for 15 years and the past 15 years in the Grand Rapids and Spring Lake area. My main interests are boating and golf and anything outdoors. Education Bachelors of Science Vocational Education, Ferris State University

His non-profit real estate development clients include the three most successful in West Michigan. In the past 20 years, these clients have built or renovated more than 2500 units of highquality, safe, and affordable housing, and offered them for sale or rent. This creative blending of housing, state and federal historic rehabilitation, and new markets credits, with available public funds, has leveraged tens of millions of dollars of private investment in the creation of housing, commercial and office space that otherwise would never have been built.

Personal Interests Lake Michigan boating and golf are my main interests along with church affiliations. Professional Background Vocational Education Degree from Ferris State College Certified Residential Specialist Associate Broker Silent Observer Golf Outing Committee Member

Tim and his wife Erin are blessed to be the proud parents of six boys, who keep them both busy and young. The family lives in Rockford, Michigan, and is active in many church, school, and extracurricular activities.

Designations

AREAS OF PRACTICE Commercial and Residential Real Estate Development and Financing Law General Business Law Contract Law Real Estate Litigation BAR ADMISSIONS Michigan, 1978 U.S. Federal Courts, 1980 EDUCATION Wayne State University Law School, Detroit, Michigan  J.D. - 1978 Calvin College  B.A. - 1974

287


WEST MICHIGAN REGIONAL LISTING AGREEMENT Any reference to “days” in this Agreement refers to calendar days and any reference to “time” refers to local time.

1.

CONSIDERATION AND TERMS OF CONTRACT. Seller understands that consummation of the sale or transfer of the property described in this Agreement will not relieve the Seller of any liability that Seller may have under the mortgages to which the property is subject, unless otherwise agreed to by the lender or required by law or regulation. In consideration of Broker’s agreement to list the real property described below in the Multiple Listing Service (hereinafter “MLS”) and to pay the fee therefore and to cause the listing information to be distributed to the participating members in the MLS and in further consideration of Broker’s agreement to use Broker’s best efforts to find a Buyer, Seller grants, , the Broker, from (date) to 11:59 p.m. on (date) the exclusive irrevocable right and privilege to sell the property located in the City Township Village of , County, Michigan, commonly known as

, Street Address

, City

, State

, with the following legal or tax description: Zip

Approximate lot size and/or acreage: PP# FOR CONDO SALE: Unit No. in the Condominium according to the master deed recorded in Liber , Page , or Document No. together with such rights in the general common elements and limited common elements as may be provided in said master deed and subject to all of the obligations under said Deed and Bylaws. Broker shall submit this listing to the MLS within the time period required by the MLS unless Seller and Broker have agreed to delay the submission of this listing to the MLS, in which case the Property shall not be marketed in any other forum and showings shall not be permitted prior to the date on which the listing is submitted to the MLS. In order for Broker to delay the submission of this listing to the MLS, Seller and Broker must complete and sign the Addendum entitled "Delay of Submission of Listing." 2.

DESIGNATED AGENCY. Seller appoints as the Seller’s designated agent. For the purpose of this Agreement, Seller shall have an agency relationship with the listing brokerage, the designated agent(s) named above, and the following supervisory Broker(s): . Seller acknowledges and agrees that Broker may add, change or substitute the designated agent(s) or supervisory broker(s). Any such change shall be in writing.

3.

LAND DIVISION ACT. If the Property is not platted and Seller intends to divide the Property for the purpose of sale, Seller is advised that Seller must comply with all terms and conditions of the Michigan Land Division Act (hereafter “Act”). Broker makes no representations regarding any of Seller’s rights or obligations under the Act. Seller is advised to contact an attorney regarding Seller’s rights and obligations under the Act.

4.

FIXTURES & IMPROVEMENTS. The following is not intended to be an all-inclusive list of items included with the Property. All improvements and appurtenances are included in the purchase price, if now in or on the Property, including the following: all buildings; landscaping, lighting fixtures and their shades and bulbs; ceiling fans; hardware for draperies and curtains; window shades and blinds; built-in kitchen appliances, including garbage disposal and drop-in ranges; wall to wall carpeting, if attached; all attached mirrors; all attached TV mounting brackets; all attached shelving; attached work benches; stationary laundry tubs; water softener (please check one: owned or rented); water heater; incinerator; sump pump; water pump and pressure tank; heating and air conditioning equipment (window units excluded); attached humidifiers; heating units, including add-on heating stoves and heating stoves connected by flue pipe; fireplace screens, inserts, and grates; fireplace doors, if attached; liquid heating and cooking fuel tanks (please check one: owned or rented); TV antenna and complete rotor equipment; satellite dish and necessary accessories and complete rotor equipment (please check one: owned or rented); all support equipment for inground pools; screens and storm windows and doors; awnings; installed basketball backboard, pole and goal; mailbox; flagpole(s); fencing, invisible inground fencing and all related equipment, including collars; detached storage buildings; underground sprinkling, including the pump; installed outdoor grills; all plantings and bulbs; garage door opener and control(s); and any and all items and fixtures permanently affixed to the Property; and also includes: but does not include:

5.

HEATING & COOKING FUELS. Liquid heating and cooking fuels in tanks are included in the sale and will transfer to Buyer at time of possession unless usage is metered (in which case it is not included in the sale). Seller is responsible for maintaining heating and cooking liquid fuels at an operational level and shall not permit fuels to fall below 10% of the tank(s) at time of possession, except that the tank(s) may be empty only if empty at time of acceptance of an offer. Further, the Seller is precluded from removing fuel from tank(s) other than what is expended through normal use. Exceptions:

©Copyright, West Michigan REALTOR® Associations Page 1 of 4 Revision Date 1/18

Seller’s Initials

288


West Michigan Regional Listing Agreement

Page 2 of 4

6.

SALE PRICE. Seller agrees to sell the Property for the sum of $ U.S. Dollars or, with Seller’s consent, for a lesser sum or other terms, WHICH PRICE INCLUDES SELLER’S OBLIGATION TO PAY OUTSTANDING BALANCES ON ALL LIENS, ENCUMBRANCES, TAXES, ASSESSMENTS, EQUIPMENT AND IMPROVEMENTS. The term “sale” shall be deemed to include any exchange or trade to which Seller consents.

7.

TERMS. Seller agrees to the terms of purchase as indicated by “X” below, or with Seller’s consent for other terms (check all that apply): CASH NEW MORTGAGE: Conventional VA FHA MSHDA Other SELLER FINANCING: Land Contract Purchase Money Mortgage Down Payment $

; Interest Rate

Monthly Payment $ EQUITY OUT: 8.

% per annum;

; early payoff (if any) Formal Land Contract Assignment

OR

years after close. Formal Mortgage Assumption

BROKERAGE FEE. Seller agrees to pay Broker a brokerage fee of % of the sales price, or gross aggregate lease amount, due and payable if: the Property is sold, leased, or traded by Broker or by Seller or anyone else during the listing period (including sales pursuant to options granted or contracts executed during the listing period); a prospective Buyer ready, willing, and able to purchase the Property on the terms specified or other terms acceptable to Seller is produced by Broker or any licensee or person during the listing period; or the Property is sold or leased within months after expiration of the listing period (including sales or leases pursuant to options granted or contracts executed within that period following expiration) to a buyer or tenant who had been shown the Property during the listing period by Broker or Seller, or any other individual licensed for real estate sales activities under the Michigan Occupational Code (hereafter “licensee”) or person, except that this provision shall not apply if the Property is sold or leased pursuant to a valid listing agreement entered into with another broker subsequent to the expiration of the listing period of this agreement. In the event Seller grants an option to purchase the Property during the listing period and that option is not exercised, the listing period shall be automatically extended after the expiration of the option for a period of time equal to the unexpired portion of the listing period existing at the time the option was granted. The brokerage fee shall be paid promptly after it is earned and in no event later than the closing of the sale of the Property. In the event of litigation involving the brokerage fee relating to this agreement and if the Broker is the prevailing party, the Seller shall reimburse the Broker for reasonable attorneys’ fees and expenses incurred in connection with any such litigation. Additional Provisions:

9.

PARTICIPATION IN MLS. Seller agrees that the brokerage fee may be shared by Broker with any cooperating broker who participates in the sale per the following compensation schedule: Subagent (of the Seller)

% of the sale price; Buyer’s Agent

% of the sale price; Transaction Coordinator

% of the sale price. Participation in the MLS requires cooperation with at least one type of agency relationship as listed above. Exceptions: 10. POSSIBILITY OF DUAL AGENCY. If Broker acts as a dual agent, Seller consents to this dual agency and agrees that under such circumstances, the following provisions shall govern Broker’s actions: a. Broker will not knowingly say anything or do anything which might place one party at a disadvantage, such as disclose personal confidences; b. Broker shall assume a role as an intermediary, facilitator, and/or mediator to assist Buyer and Seller; and c. Broker shall not disclose to Buyer that Seller might accept a price other than the listing price; nor shall Broker disclose to Seller that Buyer might be willing to pay a higher price. 11. LICENSEES NOT REPRESENTING SELLER. Seller understands that any licensee who shows the Property may not be acting as Seller’s agent; therefore, Seller understands that Seller should not disclose confidential information to any licensee that Seller would not disclose to a Buyer. Seller acknowledges reading and signing the Disclosure Regarding Real Estate Agency Relationships. 12. INQUIRIES. Seller will refer to Broker all inquiries about the Property received during the listing period. 13. TITLE. In the event of sale, Seller will convey, or agree in writing to convey by warranty deed, marketable title to the Property subject to conditions, limitations, reservation of oil, gas and other mineral rights, existing zoning ordinances, and building and use restrictions and easements of record. An expanded coverage ALTA Homeowner’s Policy of Title Insurance in the amount of the purchase price shall be ordered by Seller and furnished to Buyer at Seller’s expense, and a commitment to issue a policy insuring marketable title vested in Buyer, including a real estate tax status report. If the Property is not an existing residential structure (one to four family) on a residential parcel or a condominium unit, then a standard ALTA Owner’s Policy of Title Insurance shall be provided. ©Copyright, West Michigan REALTOR® Associations Revision Date 1/18

Seller’s Initials Subject Property Address/Description

289

Date


West Michigan Regional Listing Agreement

Page 3 of 4

14. POSSESSION & OCCUPANCY. Possession to be delivered to Buyer upon the completion of the closing of the sale. Seller shall request the privilege to occupy the Property: until completion of the closing of the sale. until and including the day after the completion of the closing of the sale, unless otherwise agreed in an executed purchase agreement. Seller may be asked by a Buyer to pay a fee for Seller’s occupancy past the completion of the closing of the sale. Occupancy subject to rights of present tenants, if any. 15. MARKETING. Broker is authorized to market Property through any media, and to record and/or display interior and/or exterior images. Seller consents to the placement of video and/or still images of Property on the Internet and other forms of media. Seller acknowledges that Broker has limited control over third-party marketing of Property. Broker is also authorized to place a “For Sale” sign on Property and to remove all other “For Sale” signs, if any. Broker is authorized to have access to Property and all parts thereof for the purposes of showing same at reasonable hours. Broker

is

is not authorized to use a(n)

electronic

key

combination key box on the Property.

16. SUBMISSION OF OFFERS. Seller agrees that all offers and counter offers shall shall not continue to be submitted until closing. Seller further agrees that this shall not obligate Broker to continue to market the Property after an offer has been accepted by Seller. 17. NON-DISCRIMINATION. The parties acknowledge that discrimination on the part of a real estate broker, real estate licensee, seller or lessor because of religion, race, color, national origin, age, sex, marital status, height, weight, physical or mental disability, or familial status is prohibited by law. Seller is advised that the receipt and consideration of information contained in a letter from the Buyer accompanying an offer to purchase may result in a violation of Federal or State Fair Housing Laws. Seller directs the Broker that a letter from the Buyer WILL or WILL NOT be presented with any offer to purchase. 18. MODIFICATIONS. This contract can be modified or amended only if Broker and Seller agree in writing. 19. SELLER’S DISCLOSURE STATEMENT. Pursuant to Michigan law, Seller will complete a Seller’s Disclosure Statement for delivery to potential buyers of the Property. If the condition of the Property changes, Seller agrees to immediately update the Disclosure. 20. SELLER’S REPRESENTATION OF AGE OF STRUCTURE. Seller represents and warrants that the Property was built in 1978 or later; OR built prior to 1978. 21. RESPONSIBILITIES OF SELLERS UNDER RESIDENTIAL LEAD-BASED PAINT HAZARD REDUCTION ACT. The disclosure requirements listed below are imposed on Sellers of residential housing built prior to 1978: Sellers must disclose the presence of any lead-based paint hazards actually known to the Seller. A Lead-Based Paint Seller’s Disclosure Form for providing such information is available from your REALTOR®. This disclosure must be made prior to the Sellers’ acceptance of the Buyer’s offer. An offer may not be accepted until after the disclosure requirements are satisfied and the Buyers have had an opportunity to review the disclosure language, and to amend their offer, if they wish. a.

b. c. d.

If the Sellers are aware of the presence of lead-based paint and/or lead-based paint hazards in the Property being sold, the disclosure must include any information available concerning the known lead-based paint and/or lead-based paint hazard, including the following: i. The Sellers’ basis for determining that lead-based paint and/or lead-based paint hazards exist; ii. The location of the lead-based paint and/or lead-based paint hazards; and iii. The condition of the painted surfaces. If a lead-based paint hazard is not known to the Seller, the disclosure must include a statement disclaiming such knowledge. The Sellers must provide a list of any records and reports available to the Sellers pertaining to lead-based paint and/or lead-based paint hazards, copies of which must be provided to the Buyers. (If no such records or reports exist, the disclosure statement should affirmatively so state.) The disclosure must include the following government-mandated Lead Warning Statement: Every Buyer of any interest in residential real Property on which a residential dwelling was built prior to 1978 is notified that such Property may present exposure to lead from lead-based paint that may place young children at risk of developing lead poisoning. Lead poisoning in young children may produce permanent neurological damage, including learning disabilities, reduced intelligence quotient, behavioral problems, and impaired memory. Lead poisoning also poses a particular risk to pregnant women. The Seller of any interest in residential real Property is required to provide the Buyer with any information on lead-based paint hazards from risk assessments or inspections in the Seller’s possession and notify the Buyer of any known lead-based paint hazards. A risk assessment or inspection for possible lead-based paint hazards is recommended prior to purchase.

Sellers must provide Buyers with a copy of the federal pamphlet entitled Protect Your Family From Lead In Your Home. Again, a copy of this pamphlet is available from your REALTOR®. Sellers must permit a Buyer a ten (10) day period (unless the parties mutually agree, in writing, upon a different period of time) to have the Property tested for lead-based paint before the Buyers become obligated under the purchase agreement.

©Copyright, West Michigan REALTOR® Associations Revision Date 1/18

Seller’s Initials Subject Property Address/Description

290

Date


West Michigan Regional Listing Agreement

Page 4 of 4

22. DISCLOSURE OF INFORMATION. Sellers acknowledge and agree that the price, terms, and other details with respect to the (closed) sale of this Property are not confidential, will be disclosed to REALTORS® who participate in the applicable Multiple Listing Service, and may otherwise be used and/or published by that Multiple Listing Service in the ordinary course of its business. Optional (check if applicable):

As the Seller, I request that “Agent for Owner” appear in the owner’s name field on the MLS.

23. INDEMNIFICATION. Seller shall indemnify and defend Broker, Broker’s licensees, subagents, and other cooperating Brokers and licensees, against and hold them harmless from any claim, suit, liability, damage or expense arising out of any showing of the Property and based, in whole or in part, on the condition of the Property and/or the improvements thereon, but excluding claims based on the intentional or negligent acts or omissions of the Broker, Broker’s licensees, subagents, and other cooperating Brokers and licensees. 24. CONSENT TO FEES. Seller acknowledges that Broker may be offered placement fees, finders fees, or other consideration from service providers who become involved in the sale of the Property. Seller grants Broker permission to receive such fees and/or consideration. It is acknowledged that such fees or considerations may require compliance with RESPA (Real Estate Settlement Procedures Act). 25. BROKER’S REMEDIES. In the event Seller terminates this Agreement before the Expiration Date, Seller agrees to reimburse Broker for any expenses incurred in connection with Property, including, but not limited to, advertising costs, title commitment fees, attorney fees, surveys authorized by Seller, or any other expenses incurred by Broker regarding Property. Broker will provide a list of all such expenses to Seller within five (5) days after Seller provides written notification of termination. Seller shall pay Broker’s expenses within ten (10) days after Seller’s receipt of Broker’s itemized list of expenses. The foregoing shall neither limit, nor constitute a waiver, of any right or remedy of Broker under this Agreement or applicable law and shall be in addition to any claims or damages to which Broker may be entitled, including, but not limited to, a claim for a brokerage fee under this Agreement. 26. CITIZENSHIP. Seller is a United States Citizen: (please check one)

Yes

No

27. FAX/ELECTRONIC DISTRIBUTION AND ELECTRONIC SIGNATURES. The parties agree that any signed copy of this Agreement, and any amendments or addendums related to this transaction, transmitted by facsimile or other electronic means shall be competent evidence of its contents to the same effect as an original signed copy. The parties further agree that an electronic signature is the legal equivalent of a manual or handwritten signature, and consent to use of electronic signatures. 28. OTHER CONDITIONS

29. ACKNOWLEDGMENT. This contract, which binds Broker, Seller, and their respective successors, estate(s), and heirs, contains all of the terms and conditions of the agreement between the parties with respect to its subject matter, and there are no representations, warranties, conditions, or promises except those expressly set forth in this contract. The undersigned Seller(s) represents and warrants that Seller(s) has full power and authority to enter into and perform this contract including the conveyance of title as specified above. Seller acknowledges receipt of a copy of this contract. Listed by _______________________________________________________ Licensee

Seller ___________________________________________________________ L.S. Marital Status: Married Single Type of Ownership: Sole Joint

Agent for ______________________________________________________ Broker

Seller ___________________________________________________________ L.S. Marital Status: Married Single Type of Ownership: Sole Joint

Print name(s) as you want it to appear on documents.

Seller's address, if different from Property: Seller's Primary Phone:

Seller's Secondary Phone:

Seller's E-mail Address:

©Copyright, West Michigan REALTOR® Associations Revision Date 1/18 Subject Property Address/Description

291

Date


WEST MICHIGAN REGIONAL PURCHASE AGREEMENT # DATE:

,

(time)

MLS #

SELLING OFFICE:

BROKER LIC.#:

REALTOR® PHONE:

LISTING OFFICE:

REALTOR® PHONE:

1. Effective Date: This Agreement is effective on the date of Seller's acceptance of Buyer's offer or Buyer's acceptance of any counteroffer, as the case may be, and this date shall hereafter be referred to as the "Effective Date". Further, any reference to "days" in this Agreement refers to calendar days. The first calendar day begins at 12:01 a.m. on the day after the Effective Date. Any reference to "time" refers to local time. 2. Agency Disclosure: The Undersigned Buyer and Seller each acknowledge that they have read and signed the Disclosure Regarding Real Estate Agency Relationships. The selling licensee is acting as (check one): Agent/Subagent of the Seller Buyer’s Agent Dual Agent (with written, informed consent of both Buyer and Seller) Transaction Coordinator Primary Selling Agent Name:

Email:

Lic.#:

Alternate Selling Agent Name:

Email:

Lic.#:

3. Seller’s Disclosure Statement: (This paragraph applies to sales of one-to-four family residential units.) Buyer has received Seller’s Disclosure Statement, dated . Seller certifies to Buyer that the Property is currently in the same condition as Seller previously disclosed in that statement. Seller agrees to inform Buyer in writing of any changes in the content of the disclosure statement with respect to the structural/mechanical/appliance systems prior to closing. Buyer has not received Seller’s Disclosure Statement. Buyer’s obligations under this Agreement are subject to Buyer’s receipt of Seller’s Disclosure Statement. Exceptions: 4. Lead-Based Paint Addendum: Transactions involving homes built prior to 1978 require a written disclosure which is hereby attached and will be an integral part of this Agreement. 5. Property Description: Buyer hereby offers to buy the property located in the City Village Township of , County, Michigan, commonly known as St./Ave., Zip Code, with the following legal or tax description:

PP#

.

The following paragraph applies only if the Premises include unplatted land: Seller agrees to grant Buyer at closing the right to make (insert number) division(s) under Section 108(2), (3), and (4) of the Michigan Land Division Act. (If no number is inserted, the right to make divisions under the sections referenced above stays with any remainder of the parent parcel retained by Seller. If a number is inserted, Seller retains all available divisions in excess of the number stated; however, Seller and/or REALTOR® do not warrant that the number of divisions stated is actually available.) If this sale will create a new division, Seller’s obligations under this Agreement are contingent on Seller’s receipt of municipal approval on or before , of the proposed division to create the Premises. 6. Purchase Price: Buyer offers to buy the Property for the sum of $ U.S. Dollars 7. Seller Concessions, if any: 8. Terms: The Terms of Purchase will be as indicated by “X” below: (Other unmarked terms of purchase do not apply.) SOURCE OF FUNDS TO CLOSE: Buyer represents that the funds necessary to close this transaction on the terms specified below are currently available to Buyer in cash or an equally liquid equivalent. If the Property’s value stated in an appraisal obtained by Buyer or Buyer’s lender is less than the Purchase Price, Buyer may within three (3) days after receipt of the appraisal: 1) renegotiate with the Seller, 2) terminate the transaction, in which case Buyer shall receive a refund of Buyer’s Good-Faith Deposit, or 3) proceed to close the transaction at the agreed Purchase Price. CASH. The full Purchase Price upon execution and delivery of Warranty Deed. Buyer Agrees to provide Buyer Agent/Dual Agent verification of funds within five (5) days after the Effective Date, and consents to the disclosure of such information to Seller and/or Seller’s Agent. Any appraisal required by Buyer shall be arranged and paid for by Buyer within ten (10) days after the Effective Date of this Agreement. NEW MORTGAGE. The full Purchase Price upon execution and delivery of Warranty Deed, contingent upon Buyer’s ability to obtain a type (year) mortgage in the amount of % of the Purchase Price bearing interest at a rate not to exceed % per annum (rate at time of loan application), on or before the date the sale is to be closed. Buyer agrees to apply for a mortgage loan, and pay all fees and costs customarily charged by Buyer’s lender to process the application, within days after the Effective Date, not to impair the Buyers’ credit after the date such loan if offered. Seller Buyer will agree to pay an amount not to exceed $ representing repairs required as a condition of financing. Buyer agrees does not agree to authorize Buyer’s Agent/Dual Agent to obtain information from Buyer’s lender regarding Buyer’s financing, and consents to the disclosure of this information to Seller and/or Seller’s Agent. ©Copyright, West Michigan REALTOR® Associations Page 1 of 6 Revision Date 1/18

292

Buyer’s Initials

Seller’s Initials


West Michigan Regional Purchase Agreement

Page 2 of 6

Exceptions: SELLER FINANCING (check one of the following):

CONTRACT or

PURCHASE MONEY MORTGAGE

In the case of Seller financing, Buyer agrees to provide Seller with a credit report within 72 hours after the Effective Date. If the credit report is unacceptable to the Seller, the Seller shall have the right to terminate this offer within 48 hours of Seller’s receipt, or if Buyer fails to provide said credit report to Seller within the time frame allotted, the Seller shall have the right to terminate this offer within 48 hours. Seller is advised to seek professional advice regarding the credit report. $ upon execution and delivery of a form (name or type of form and revision date), a copy of which is attached, wherein the balance of $ will be payable in monthly installments of $ or more including interest at % per annum, interest to start on date of closing, and first payment to become due thirty (30) days after date of closing. The entire unpaid balance will become due and payable months after closing. Any appraisal required by Buyer shall be arranged and paid for by Buyer within ten (10) days after the Effective Date of this Agreement. Exceptions: EQUITY (check one of the following): Formal Assumption or Informal Assumption Upon execution and delivery of: Warranty Deed subject to existing mortgage OR Assignment of Vendee Interest in Land Contract, Buyer to pay the difference (approximately $ ) between the Purchase Price above provided and the unpaid balance (approximately $ ) upon said mortgage or land contract, which Buyer agrees to assume and pay. Buyer agrees to reimburse Seller for accumulated funds held in escrow, if any, for payment of future taxes and insurance premiums, etc. Any appraisal required by Buyer shall be arranged and paid for by Buyer within ten (10) days after the Effective Date of this Agreement. Exceptions: OTHER:

9. Contingencies: The Buyer’s obligation to consummate this transaction (check one): IS NOT CONTINGENT - is not contingent upon the sale or exchange of any other property by Buyer. IS CONTINGENT UPON CLOSING - is contingent upon closing of a sale or exchange of Buyer’s property located at: on or before . A copy of Buyer’s agreement to sell or exchange that property is being delivered to Seller along with this offer. IS CONTINGENT UPON THE SALE AND CLOSING - is contingent upon the execution of a binding agreement and the closing of a sale or exchange of Buyer’s property located at on or before . Seller will have the right to continue to market Seller’s Property until Buyer enters into a binding agreement to sell or exchange Buyer’s property and delivers a copy thereof to Seller. During such marketing period, Seller may enter into a binding contract for sale to another purchaser on such price and terms as the Seller deems appropriate. In such event, this Agreement will automatically terminate, Buyer will be notified promptly, and Buyer’s deposit will be refunded. Exceptions: 10. Fixtures & Improvements: The following is not intended to be an all-inclusive list of items included with the Property. All improvements and appurtenances are included in the Purchase Price, if now in or on the Property, including the following: all buildings; landscaping; lighting fixtures and their shades and bulbs; ceiling fans; hardware for draperies and curtains; window shades and blinds; built-in kitchen appliances, including garbage disposal and drop-in ranges; wall to wall carpeting, if attached; all attached mirrors; all attached TV mounting brackets; all attached shelving; attached work benches; stationary laundry tubs; water softener (unless rented); water heater; incinerator; sump pump; water pump and pressure tank; heating and air conditioning equipment (window units excluded); attached humidifiers; heating units, including add-on heating stoves and heating stoves connected by flue pipe; fireplace screens, inserts, and grates; fireplace doors, if attached; liquid heating and cooking fuel tanks if owned by Seller; TV antenna and complete rotor equipment; satellite dish and necessary accessories and complete rotor equipment; all support equipment for inground pools; screens and storm windows and doors; awnings; installed basketball backboard, pole and goal; mailbox; flagpole(s); fencing, invisible inground fencing and all related equipment, including collars; detached storage buildings; underground sprinkling, including the pump; installed outdoor grills; all plantings and bulbs; garage door opener and control(s); and any and all items and fixtures permanently affixed to the Property; and also includes:

but does not include:

Subject Property Address/Description ©Copyright, West Michigan REALTOR® Associations Revision Date 1/18

Date Buyer’s Initials

293

Time Seller’s Initials


West Michigan Regional Purchase Agreement

Page 3 of 6

11. Heating and Cooking Fuels: Liquid heating and cooking fuels in tanks are included in the sale and will transfer to Buyer at time of possession unless usage is metered (in which case it is not included in the sale). Sellers are responsible for maintaining heating and cooking liquid fuels at an operational level and shall not permit fuels to fall below 10% in the tank(s) at the time of possession, except that the tank(s) may be empty only if now empty. Further, the Seller is precluded from removing fuel from tank(s) other than what is expended through normal use. Exceptions: 12. Assessments (choose one): If the Property is subject to any assessments Seller shall pay the entire balance of any such assessments that are due and payable on or before the day of closing (regardless of any installment arrangements), except for any fees that are required to connect to public utilities. Seller shall pay all installments of such assessments that become due and payable on or before day of closing. Buyer shall assume and pay all other installments of such assessments. 13. Property Taxes: Seller will be responsible for any taxes billed prior to those addressed below. Buyer will be responsible for all taxes billed after those addressed below. Buyer is also advised that the state equalized value of the Property, principal residence exemption information and other real property tax information is available from the appropriate local assessor’s office. Buyer should not assume that Buyer’s future tax bills on the Property will be the same as the Seller’s present tax bills. Under Michigan law, real property tax obligations can change significantly when property is transferred. No proration. Buyer Buyer

(Choose one): Seller will pay taxes billed summer Seller will pay taxes billed winter

(year); (year);

Calendar Year Proration (all taxes billed or to be billed in the year of the closing). Calendar year tax levies will be estimated, if necessary, using the taxable value and the millage rate(s) in effect on the day of closing, broken down to a per diem tax payment and prorated to the date of closing with Seller paying for January 1 through the day before closing. Fiscal Year Proration - Taxes will be prorated as though they are paid in (choose one): advance. arrears. Fiscal Year will be assumed to cover a 12 month period from date billed, and taxes will be prorated to the date of closing. Fiscal year tax levies will be estimated, if necessary, using the taxable value and millage rate(s) in effect on the day of closing, broken down to a per diem tax payment and prorated to the date of closing with Seller paying through the day before closing. Exceptions: 14. Well/Septic: Within ten (10) days after the Effective Date, the Seller will arrange and pay for an inspection of the primary well used for human consumption (including a water quality test for coliform bacteria and nitrates) and septic systems in use on the Property. The inspection shall be performed by a qualified inspector in a manner that meets county (or other local governmental authority, if applicable) protocol. Seller shall also follow any governmental rules regarding pumping of tanks. Where no county or government protocol is in place, Seller shall arrange and pay for well and septic inspections (as referenced above) by a qualified inspector, and Seller shall have the septic tank(s) pumped at Seller’s expense. If any report discloses a condition unsatisfactory to Buyer, or doesn’t meet county standards that are a condition of sale, Buyer may, within three (3) days after Buyer has received the report, by written notice to Seller, either terminate this Agreement and receive a refund of Buyer’s good-faith deposit, or make a written proposal to Seller to correct those unsatisfactory conditions. If Buyer fails to make a written proposal within the above referenced time period, then Buyer will be deemed to have accepted the well/septic as-is. Seller will respond in writing within three (3) days to Buyer’s request. If Seller fails to respond or to arrive at a mutually agreeable resolution within three (3) days after Seller’s receipt of Buyer’s proposal, Buyer shall have three (3) days to provide written notice of termination of this Agreement and receive a refund of any applicable good-faith deposit. If Buyer fails to terminate the contract, Buyer will proceed to closing according to the terms and conditions of this Agreement. Exceptions: 15. Inspections & Investigations: Inspections: Buyer, or someone selected by Buyer, has the right to inspect the buildings, premises, components and systems, at Buyer’s expense. Any damage, misuse, abuse, or neglect of any portion of the Property or premises as a result of inspections will be Buyer’s responsibility and expense. In the event of VA financing, Seller will pay for the inspection for termites and other wood destroying insects. Investigations: It is Buyer’s responsibility to investigate (i) whether the Property complies with applicable codes and local ordinances and whether the Property is zoned for Buyer’s intended use; and (ii) whether Buyer can obtain a homeowner’s insurance policy for the Property at price and terms acceptable to Buyer. All inspections and investigations will be completed within ten (10) days after the Effective Date. If the results of Buyer’s inspections and investigations are not acceptable to Buyer, Buyer may, within the above referenced period, by written notice to Seller, either terminate this Agreement and receive a refund of Buyer’s good-faith deposit, or make a written proposal to Seller to

Subject Property Address/Description ©Copyright, West Michigan REALTOR® Associations Revision Date 1/18

Date Buyer’s Initials

294

Time Seller’s Initials


West Michigan Regional Purchase Agreement

Page 4 of 6

correct those unsatisfactory conditions. If Buyer fails to make a written proposal within the above referenced time period, then Buyer will be deemed to have accepted the Property as-is. Seller may negotiate with Buyer, or, by written notice to Buyer, accept Buyer’s proposal or terminate this Agreement. If Seller fails to respond, or to arrive at a mutually agreeable resolution within three (3) days after Seller’s receipt of Buyer’s proposal, Buyer shall have three (3) days to provide written notice of termination of this Agreement and receive a refund of any applicable good-faith deposit. If Buyer fails to terminate this Agreement within said three (3) day period, Buyer will be deemed to accept the Inspections & Investigations and will proceed to closing according to the terms and conditions of this Agreement. Buyer has waived all rights under this Inspections & Investigations paragraph. 16. Municipal Compliances: The Seller will arrange and pay for current certificates of occupancy, sidewalk compliance, and smoke detector ordinances, if applicable. 17. Title Insurance: Seller agrees to convey marketable title to the Property subject to conditions, limitations, reservation of oil, gas and other mineral rights, existing zoning ordinances, and building and use restrictions and easements of record. An expanded coverage ALTA Homeowner’s Policy of Title Insurance in the amount of the Purchase Price shall be ordered by Seller and furnished to Buyer at Seller’s expense, and a commitment to issue a policy insuring marketable title vested in Buyer, including a real estate tax status report, will be made available to Buyer within ten (10) days after the Effective Date. If Buyer so chooses, or if an expanded policy is not applicable, then a standard ALTA Owners’ Policy of Title Insurance shall be provided. If Buyer objects to any conditions, Buyer may, within three (3) days of receipt of the Title Commitment, by written notice to Seller, either terminate this Agreement and receive a refund of Buyer’s good-faith deposit, or make a written proposal to Seller to correct those unsatisfactory conditions. If Buyer fails to make a written proposal within the above referenced time period, then Buyer will be deemed to have accepted the Title Commitment as-is. Seller may negotiate with Buyer, or, by written notice to Buyer, accept Buyer’s proposal or terminate this Agreement. If Seller fails to respond, or to arrive at a mutually agreeable resolution within three (3) days after Seller’s receipt of Buyer’s proposal, Buyer shall have three (3) days to provide written notice of termination of this Agreement and shall receive a refund of any applicable good-faith deposit. If Buyer fails to terminate this Agreement within said three (3) day period, Buyer will be deemed to accept the Title Commitment as-is and will proceed to closing according to the terms and conditions of this Agreement. Exceptions:

18. Property Survey: Broker advises that Buyer should have a survey performed to satisfy Buyer as to the boundaries of the Property and the location of improvements thereon. Buyer

Seller (check one) shall obtain and pay for:

A boundary survey certified to Buyer with iron corner stakes and with improvements and easements located on a map of survey. A surveyor’s report or sketch (not a boundary survey) re-certified to Buyer showing the approximate location of improvements. No survey. When closing occurs, Buyer shall be deemed to have accepted the boundaries of the Property and the location of such improvements thereon. Exceptions:

19. Home Protection Plan: Buyer and Seller have been informed that home protection plans may be available. Such plans may provide additional protection and benefit to the parties. Exceptions: 20. Prorations: Rent; association dues/fees, if any; insurance, if assigned; interest on any existing land contract, mortgage or lien assumed by Buyer; will all be adjusted to the date of closing. 21. Closing: If agreeable to both parties, the sale will be closed as soon as closing documents are ready, but not later than . An additional period of fifteen (15) days will be allowed for closing to accommodate the correction of title defects or survey problems which can be readily corrected, delays in obtaining any lender required inspections/repairs. During this additional period, the closing will be held within 5 days after all parties have been notified that all necessary documents have been prepared. Buyer and Seller will each pay their title company closing fee, if applicable, except in the case of VA financing where the Seller will pay the entire closing fee. Exceptions: 22. Possession: Seller will maintain the Property in its present condition until the completion of the closing of the sale. Possession to be delivered to Buyer, subject to rights of present tenants, if any. At the completion of the closing of the sale. At a.m. p.m. on the day after completion of the closing of the sale, during which time Seller will have the privilege to occupy the Property and hereby agrees to pay the Buyer $ as an occupancy fee for this period payable at closing, WITHOUT PRORATION. Payment shall be made in the form of cash or certified funds. Subject Property Address/Description ©Copyright, West Michigan REALTOR® Associations Revision Date 1/18

Date Buyer’s Initials

295

Time Seller’s Initials


West Michigan Regional Purchase Agreement

Page 5 of 6

If Seller fails to deliver possession to Buyer on the agreed date, Seller shall become a tenant at sufferance and shall pay to Buyer as liquidated damages $ per day plus all of the Buyer’s actual reasonable attorney's fees incurred in removing the Seller from the Property. If Seller occupies the Property after closing, Seller will pay all utilities during such occupancy. Buyer will maintain the structure and mechanical systems at the Property. However, any repairs or replacements necessitated by Seller’s misuse, abuse, or neglect of any portion of the Property will be Seller’s responsibility and expense. On the agreed delivery date, Seller shall deliver the Property free of trash and debris and in broom-clean condition, shall remove all personal property (unless otherwise stated in this or an additional written agreement), shall make arrangements for final payment on all utilities, and shall deliver all keys to Buyer. Exceptions: 23. Good-Faith Deposit: For valuable consideration, Buyer gives REALTOR® above named until (time) on ` , to obtain the written acceptance of this offer and agrees that this offer, when accepted by Seller, will constitute a binding agreement between Buyer and Seller and herewith deposits $ evidencing Buyer's good faith, to be held by (insert name of broker, title company, other) and to apply against the Purchase Price. If this offer is not accepted or if the sale is not closed due to a failure to satisfy a contingency for a reason other than the fault of Buyer, the good-faith deposit shall be refunded to Buyer. If the sale is not closed as provided in this Agreement, the Broker holding the deposit will notify Buyer and Seller, in writing, of Broker’s intended disposition of the deposit. If the parties do not object to such disposition in writing within fifteen (15) days after the date of Broker’s notice, they will be deemed to have agreed to Broker’s proposed disposition; if a party objects and no mutually agreeable disposition can be negotiated, Broker may deposit the funds by interpleader with a court of proper jurisdiction or await further actions by the parties. In the event of litigation involving the deposit, in whole or in part, either the Seller or the Buyer that is not the prevailing party, as determined by the court, will reimburse the other for reasonable attorneys’ fees and expenses incurred in connection with the litigation, and will reimburse the Broker for any reasonable attorneys’ fees and expenses incurred in connection with any interpleader action instituted. 24. Professional Advice: Broker hereby advises Buyer and Seller to seek legal, tax, environmental and other appropriate professional advice relating to this transaction. Broker does not make any representations or warranties with respect to the advisability of, or the legal effect of this transaction. Buyer further acknowledges that REALTOR® above named in the Agreement hereby recommends to Buyer that an attorney be retained by Buyer to pass upon the marketability of the title and to ascertain that the required details of the sale are adhered to before the transaction is consummated. Buyer agrees that Buyer is not relying on any representation or statement made by Seller or any real estate salesperson (whether intentionally or negligently) regarding any aspect of the Property or this sale transaction, except as may be expressly set forth in this Agreement, a written amendment to this Agreement, or a disclosure statement separately signed by the Seller. 25. Disclosure of Information: Buyer and Seller acknowledge and agree that the Purchase Price, terms, and other details with respect to this transaction (when closed) are not confidential, will be disclosed to REALTORS® who participate in the applicable Multiple Listing Service, and may otherwise be used and/or published by that Multiple Listing Service in the ordinary course of its business. 26. Other Provisions:

27. Mergers and Integrations: This Agreement is the final expression of the complete agreement of the parties and there are no oral agreements existing between the parties relating to this transaction. This Agreement may be amended only in writing signed by the parties and attached to this Agreement. 28. Fax/Electronic Distribution and Electronic Signatures: The parties agree that any signed copy of this Agreement, and any amendments or addendums related to this transaction, transmitted by facsimile or other electronic means shall be competent evidence of its contents to the same effect as an original signed copy. The parties further agree that an electronic signature is the legal equivalent of a manual or handwritten signature, and consent to use of electronic signatures. 29. Buyer’s Acknowledgment: Buyer hereby acknowledges receipt of a copy of this Agreement. Buyer 1 Address Buyer 1 Phone: (Res.)

X

Buyer

(Bus.) Print name as you want it to appear on documents.

Buyer 2 Address Buyer 2 Phone: (Res.)

X

Buyer

(Bus.) Print name as you want it to appear on documents.

Subject Property Address/Description ©Copyright, West Michigan REALTOR® Associations Revision Date 1/18

Date Buyer’s Initials

296

Time Seller’s Initials


West Michigan Regional Purchase Agreement

DATE: 30. Seller’s Acceptance: The Above Offer is Hereby Accepted:

,

As written.

Page 6 of 6

(time)

As written except:

Counteroffer, if any, expires , at (time). Seller has the right to withdraw this counter offer and to accept other offers until Seller or Seller’s Agent has received notice of Buyer’s acceptance. 31. Certification of Previous Disclosure Statement: Seller certifies to Buyer that the Property is currently in the same condition as disclosed in the Seller’s Disclosure Statement dated (check one): Yes No. Seller agrees to inform the Buyer in writing of any changes in the content of the disclosure statement prior to closing. 32. Notice to Seller: Seller understands that consummation of the sale or transfer of the Property described in this Agreement will not relieve the Seller of any liability that Seller may have under the mortgages to which the Property is subject, unless otherwise agreed to by the lender or required by law or regulation. The parties to the transaction are advised that a Notice to Seller & Buyer of Underlying Mortgage form is available from the respective agents via the West Michigan REALTOR® Boards. 33. Listing Office Address:

Listing Broker License #

Listing Agent Name:

Listing Agent License #

34. Seller’s Acknowledgment: Seller has read this Agreement and acknowledges receipt of a copy. X

Seller Print name as you want it to appear on documents.

Seller’s Address

X Seller’s Phone: (Res.)

Seller

(Bus.) Print name as you want it to appear on documents.

DATE:

,

(time)

35. Buyer’s Receipt/Acceptance: Receipt is hereby acknowledged by Buyer of Seller’s acceptance of Buyer’s offer. In the event the acceptance was subject to certain changes from Buyer’s offer, Buyer agrees to accept said changes, all other terms and conditions remaining unchanged. X

Buyer

X

Buyer

DATE:

,

(time)

36. Seller’s Receipt: Seller acknowledges receipt of Buyer’s acceptance of counter offer.

Subject Property Address/Description ©Copyright, West Michigan REALTOR® Associations Revision Date 1/18

X

Seller

X

Seller Date

297

Time


SURVEYING, APPRAISING, & ENVIRONMENTAL

COURSE DESCRIPTI ON

DAVID CLARK

Surveying, environmental, and appraising.

David is a Professional Land Consultant and Certified Appraiser with Nederveld, Inc. He has been in the business since 1985.

dclark@nederveld.com

616-258-1144

298

Nederveld


David Clark Professional Land Consultant and Certified Appraiser – Grand Rapids, MI David has spent his entire career since 1985 in Land Surveying, Appraising, Home Construction, and Development of Land, both in Southern California, and West Michigan. David has 7 Licenses and Certificates: B.B.A.- Davenport University, MI Major - General Business, Minor – Marketing Certified Residential Real Estate Appraiser (Michigan #1201005931) A.S.- Rancho Santiago College, CA Major in Surveying & Mapping A.A.- Orange Coast College, CA Major General Business Certificate of Land Surveyor in Training (California #185418) Certificate of Cartography – Rancho Santiago College, CA Major in Surveying & Mapping General Civil Mediator: Circuit and District Courts – Ottawa & Allegan Counties, MI. David has been Deposed and Testified in Circuit Court both Allegan & Ottawa Counties, MI. David has felt community involvement is paramount to a healthy local society, via: Board Member of MICREA (Michigan Council of Real Estate Appraisers) - Past Member W. Coast Chamber of Commerce Past Member, Past Chairman of Env. & Infrastructure Comm. Past Chairman of Park Township Zoning Board of Appeals & Planning Commission Member Eagle Crest Charter School Board Commissioner - Past Member West Michigan Lakeshore Association of Realtors - Current Member 2017 Affiliate of the Year Lakeshore Women’s Council of Relators – Current Member 2017 Affiliate of the Year Grand Rapids Association of Realtors – Current Member Grand Rapids West Michigan Women’s Council of Realtors – Current Member Commercial Alliance of Realtors – Current Member Greater Kalamazoo Association of Realtors – Current Member Holland Chamber of Commerce – Current Member Grand Haven Chamber of Commerce – Current Member Muskegon Chamber of Commerce – Current Member Grand Rapids Chamber of Commerce – Current Member Holland / Lakeshore Home Builders Association – Current Member Grand Rapids Home Builders Association – Current Member On a personal note, David is a Scuba Dive Master, Scuba Rescue Diver, and a father of 3 boys.

299


Surveying / Environmental / Appraising Class for New Agents David Clark – Nederveld Cell 616-258-1144

Surveying Gaps & Overlaps USPLSS Original Government Surveyor’s Methodology v current technology Legal issues I’ve dealt with

Boundary v M/S *M/S was only for FNMAE Secondary Market sale-ability, no other intended parties Observable stakes Irons set if not found below grade Iron locations verified, not just accepted Precise drawing with ties Usable for layouts for additions or buildings with respect to setbacks Setbacks can be shown, if requested ! Great tool for clients future plans ! If title work is provided we can show easements, or other instruments of rec. from Sch. B.

Topo – All physical features with a boundary (typically trees over ___” diameter are located Alta – Topo with title work instruments shown, Water features, all buildings, all zoning restrictions (if provided to us), extents of parking stalls and # between, and Infrastructure & direction of pipes from catch basins or man holes. Overall just more specific detail.

300


Easement a right to use another’s land for a SPECIFIC purpose Easement terms define the future use Esmt in Gross R/W specifically for transportation (though today it’s term is used more loosely) Both are commonly used interchangeably in Michigan, be careful to read what is being given or restricted on the Title Policy or Actual Instrument – request it from the Title Company. Prescriptive Easement – Existing use “grandfathered”…elaborate Adverse Possession – Very difficult to prove….elaborate Eminent Domain

-

ex. Right of way acquisition ex: M-231

Flood Zones and LOMA’s & ELOMA’s When to, and when not to As a rule of thumb, most homeowners want to be exempted if possible and shoulder the risk. Flag lots – poor planning State’s initial response to flag lots with 4:1, each municipality has lengthy regs. Twp by Twp: many rules on density, private roads, zoning, mfg home placement Plats v Site Condos v Split When to and when not to Zoning issues, Master Plan, Grandfathered Use

ENVIRONMENTAL Fruit Orchards – Arsenic Octopus Furnaces (fly ash) Improper disposal, and Lead, Mercury, and Arsenic On site Fuel tanks (to be properly cleaned and filled to leave on-site), or remove Ex. LSD South of Grand Haven Abandoned gas stations, may have been torn down, but contamination remains Dry Cleaners !!! PCE’s (Perchloroethylene) and TCE’s (Tetrachloroethylene) Heavy “sinking” chemicals to bedrock Can be absorbed directly through the skin

301


Solution for Commercial Transactions Phase I ESA

$1,500 & 10 business days

Phase II ESA $2,500-$5000 typically depending on borings and lab work, and 10 days after lab work is completed. BEA – Baseline Environmental Assessment – transfer liability to the seller

Recorded

Due Care Plan (part of the BEA)

Recorded

Brownfield funding – using local, county, and state $ to pay for cleanup, via tax credits Legal Issues BEA Adoption or Reversion of responsibility Cash transactions (w/o bank u/w requirement protection)

Solution for Residential Transactions Site anaylsis Lab work Recommended course of action to encapsulate or export as necessary Options for contaminated soils (above accepted ppm for State or Fed), removal, encapsulation, render benign.

302


APPRAISING Legal Issues USPAP – overview of: Standard 1 Standard 2 Preamble Ethics Record Keeping Competency Jurisdictional Exception Answer questions on adjustments and paired sales analysis & locally accepted methodology Gross & Net Adjustments and AMC screening

B/S – P/A must be reviewed by Appraiser per Fannie Mae guidelines. Primarily for seller concessions and unusual terms or circumstances, including stated repairs in the buy sell that need to be satisfied prior to closing. (consummation…. Yikes) Ex. Silverware – Saugatuck Dog – South Haven Greyhound RV – Holland U.P. Land – Grand Haven Old Process: Bank to Appraiser, back to Bank U/W to closing New 4/2009 Frank Dodd Process: Bank to AMC to Appraiser to AMC to Appraiser, to AMC to Bank (possibly onto a 3rd party verification source) to Bank to Bank U/W, possibly back to Appraiser, and finally to the U/W and to Consummation.

Select Comps for the Appraiser if the property is at all unique !!!! Do not depend on the Geo. Inc. Appraiser to select the best comps, you know the market MUCH better !!!

303


Take Control of the scheduling, and make sure you meet the Appraiser and give him/her the comps and alert him/her to any circumstances (TW, Frontage, Encroachments, etc), and then stay if you are welcomed, or leave if the Appraiser is not Realtor-Friendly. Potentially you’ll just do more damage to the report, if you hover, and he/she does not want the company. Legal Issues GLA Comp (basic criteria) for helping with complicated or unique properties (not needed for the typical subdivision home) GLA +/- 10% ½ mi., 1,3,5,10, Box – Lakeshore w/in 6 mo, Year max (some out of state banks may require 3 months) Arms length – verifiable transactions (consider Assessors too for cash deals) Sales only, not P, E, L, W. Put Comps on the counter with a note “For the Appraiser” Exclude “wishful comps”, as the existence of same, may get all of them pitched.

Upon scheduling, vet the Appraiser Office Location Home Location # of years in business If not happy, say I’ll call you back, and call the bank, and request to have it reassigned to a non GI Appraiser If happy, let the Appraiser know you have selected x number of good comps, and will have them on the kitchen counter for them…. Would he/she like them emailed to them prior to the inspection? This will avoid they typically Appraiser selecting them prior to the inspection, only to find out they selected inaccurately.

AEO AFO

Curable Depreciation FHA issues – call me

304


Ex. Paired sales analysis with appliances and no appliances. Garage Doors Handrails “Safety and Adequacy” - HUD

Legal Issues & Misleading Tendencies Manufactured Homes v Modular Homes (BOCA – Building Officials and Code Administrators international) Different schools of thought. Both built on same assembly line. Characterists of each Wood Frame v Steel Frame Cargo v Trailer (w/title) Placcards of each Affadavit of Affixture Typical risk ratio (buy back)

Best Return on investment Basement Finishing: do’s and don’ts Roof and window replacement….Remaining time to be at the subject

Maintenance Roof and window replacement

Misc. Issues Zoning Changes and effects on site comments and lend ability+: 100% dependent on Assessor’s/Building Inspector’s position on reconstruction due to fire or act of god. Explain.

305


Surveying Surveying Disputes Legal Access Reversion Eminent Domain Adverse Possession Private Roads Platting Site Condominiums Zoning Environmental BEA Contamination Reversion Cash Conveyances Appraising USPAP Standard 1 Standard 2 Preamble Highest and best use Zoning and damage / grandfathering / Saleable mortgage

306


TITLE 101& 201

COURSE DESCRIPTI ON What is Title Insurance? Why do I need it? What does my title company do? What do I need to do to ensure a smooth closing?

VICKI VANNETTE & LECIA HATLEY Vicki currently serves as the Lakeshore Area Manager at Chicago Title. Lecia is currently our Lakeshore Sales Executive at Chicago Title.

HANDOUTS Title 101 Presentation

COURSE GOALS For new agents to have a better understanding of what

bopev@ctt.com

title insurance is and how we proceed to closing.

lecia.hatley@ctt.com

616-396-2303

Chicago Title

616-396-2734

.com

307


308

www.chicagotitlemi.com


Chicago Title Introduction What is Title Insurance The Preliminary Title Report The Listing Package Title Insurance Rates, Closing Fees and Reissue Credits Placing Your Title Order How to Read and Understand your Title Commitment Policy Coverage The Closing Process Tax Pro-rations Explanation of the Settlement Statement Chicago Title’s Value Added Products Questions & Answers

309

www.chicagotitlemi.com


When you need support for your next real estate transaction you should trust the industry’s leader in financial strength to secure protection of your property. For more than 160 years, Chicago Title has established a reputation in the real estate industry for superior service, complete integrity and unmatched financial strength.

310

www.chicagotitlemi.com


What Is Title Insurance? A Title Insurance Policy protects the insured against a loss or damage arising out of recorded defects, liens or encumbrances upon the title. Types of Title Insurance Owner’s Policy Owner’s title insurance protects an owners right to their home. By searching, clearing and insuring the title to a home before it is purchased, a owner’s title policy offers protection for the buyer’s property rights for as long as they and their heirs own the home. If ownership of a property ever comes into question, an owner’s title insurance policy protects the buyer from expensive legal problems that could result in the loss of the home. Mortgage Policy A Mortgage policy protects the interest of the mortgage lender. It assures the lender that they have a valid mortgage lien and , as in the case of the owner, if the validity of the lien of the mortgage is challenged the policy provides for defense of said mortgage interest. The mortgage policy interest terminates immediately when the loan is paid in full and released. How Title Insurance Works As property changes hands, mistakes and irregularities can place ownership in dispute. The seller may have; avoided disclosure of using the property as collateral for an unpaid loan, fraudulently claimed to be the sole owner, or failed to pay real estate taxes. Even a simple mistake in the recording of legal documents, improper execution of legal instruments or the reappearance of undisclosed or missing heirs can result in the loss of a home. Chicago Title diligently searches public records for documents associated with the property and provide you with an expert, interpretive view of the impact of all recorded matters on the property’s title. If our title search reveals recorded defects, liens or encumbrances upon the title, such as unpaid taxes, unsatisfied mortgages, easements, restrictions or other impediments, these are reported to you prior to the purchase of the property. We offer solutions to resolving these impediments so you own your property free and clear at closing.

311

www.chicagotitlemi.com


How does a Title Policy protect against a claim? If ownership of your property is ever challenged, Chicago Title Insurance will defend your possession of the property and assume the legal costs of that defense for as long as you and your heirs own the property. What’s more, if any challenge to your property’s title proves to be legitimate, Chicago Title Insurance will pay for your losses, just as your title insurance policy provides. Your entire real estate investment depends upon receiving clear title to your property. Take advantage of Chicago Title’s expertise, strength and superior service for your peace of mind and the ultimate in protection for your property.

312

www.chicagotitlemi.com


The Preliminary Report is an offer to issue a policy of title insurance covering a particular estate or interest in land subject to stated exceptions. Since these exceptions may point to potential problems with your intended purchase, it is important for all parties to review the report once it is received. A Preliminary Report provides a list of matters which will be shown as exceptions to policy or polices of title insurance, if issued currently, covering a particular estate or interest in land. It is designed to provide an interim, or “preliminary” response to an application for title insurance and is intended to facilitate the issuance of the designated policy of polices. It is normally prepared after application (order) for such policy(ies) of title insurance on behalf of the principals to real property transaction, for the purpose of facilitating requirements relative to closing and policy issuance in form and content approved by the parties. If a title policy is not probable, a Preliminary Report should not be ordered. Instead consideration should be given to requesting a “Listing Package”.

The Preliminary Report states on its face that it is made solely to facilitate the subsequent issuance of a title insurance policy and that the insurer assumed no liability for error in the report. Accordingly, any claim arising from a defect in title must be made under the title policy and not the Preliminary Report. After a title order had been placed, matters relative to the title policy coverage on the subject property are assembled in a title search package and examined by skilled technicians. This is when the Preliminary Report is prepared and sent to the customer. The report contains relevant information so that the parties to the transaction will become aware of matter which will not be insured against by the title company. This report is issued before the title policy, hence the name Preliminary Report. The matters shown in the report are as follows: •The estate of interest covered •The owner of the estate or interest •The parcel of land involved •The exceptions, liens, encumbrances and other risks which will not be insured against if a title policy is issued •Other requirements and provisions which are reflected as “Notes” in the Preliminary Report which are removed if and when a title policy is issued.

313

www.chicagotitlemi.com


What is a listing package? Copy of plat map, last deed of record and any recorded mortgages. Why would you want a listing package? To familiarize yourself with the property of interest and show your clients you are ready to list their home. What is the turn time on a listing package? 24 hours How do I order a listing package? Contact the local Chicago Title Office listed below and give them a Parcel ID or Property address and delivery information.

314

www.chicagotitlemi.com


Owners Policy: This is the portion the seller pays, covering the legal description of the property. This policy enables the seller to warrant ownership to the buyer. The amount is based upon the purchase price and is found in the first column. Mortgage Policy: This is the portion the buyer pays, insuring the mortgage company lien position. The amount is based upon loan amount and is found in the second column. Example: Purchase Price = $150,000 Loan Amount = $140,000

Owners Policy = $829.80 Mortgage Policy = $441.75

315

www.chicagotitlemi.com


When is a title order placed? A title order is placed once the purchase agreement has been signed by both parties. What is needed to place a title order? The attached title order form needs to be filled out, along with a copy of the final purchase agreement. Who determines what company the title insurance is ordered through? Both the listing and selling realtor. Generally, in Kent County, the listing realtor determines where the owners policy will be ordered through and the buying realtor determines where the mortgage policy will be ordered. Who do I contact to place title insurance? Title orders can be emailed to Contact the local Chicago Title Office and give them a Parcel ID or Property address and delivery information.

316

www.chicagotitlemi.com


“Schedule A” Answers: #1 Effective Date: This date represents the date and time through which the public records were examined to determine matters affecting the title to the real property described in the commitment. #2 Policy or Policies to be issued This section recites the names of the Proposed Insured Owner’s and Lender; the Insurance Amounts for any Owner’s and Lender’s Policies to be insured; and the form of Policy to be issued #3 Estate or Interest to be Insured This section identifies the real Property interest to be insured. For example Fee Simple title or Land Contract Vendee

What and who are to be insured and for how much? Chicago Title Insurance Company 4460 44th Street, Grand Rapids, MI 49512 (616)957-2714 FAX: (616)285-5410 SCHEDULE A

Title Officer: Title No.: 410000000SAMPLE Escrow Officer: Escrow No.: 410000000SAMPLE Loan No.:

1. Effective date: October 1, 2009 at 08:00 AM 2. Policy or Policies to be issued: Policy Amount (a) Owner's Policy ( ALTA Homeowners (10/17/1998) "Freedom $ 150,000.00 Policy" ) Proposed Insured: John Sample and Sally Sample, husband and wife. (b) Loan Policy ( 2006 ALTA Loan w/out exceptions ) $ 100,000.00 Proposed Insured: Sample Bank of Grand Rapids, its successors and/or assigns as their respective interests may appear. 3. The estate or interest in the land described or referred to in this Commitment is: Fee Simple 4. Title to the estate or interest in the land is at the Effective Date vested in: Joseph Test and Leslie Test, husband and wife 5. The land referred to in this Commitment is located in City of Grand Rapids, County, State of Michigan, and is described as follows: Lot 1, College Avenue Plat, according to the Plat thereof as recorded in Liber 45 of Plats on Page 27, Kent County Records. Tax Parcel No. 41-01-12-333-444

#4 Title Vested In This section reflects the record Title holder of the land described in the commitment as of the Effective Date

#5 Legal Description The description of the land covered in the title commitment as it is “legally” described and identified 317

www.chicagotitlemi.com


Title No.: 410000000SAMPLE Locate No.: Chicago Title Insurance Company LEGAL DESCRIPTION EXHIBIT "A" THE LAND REFERRED TO HEREIN BELOW IS SITUATED IN THE CITY OF GRAND RAPIDS, COUNTY, STATE OF MICHIGAN, AND IS DESCRIBED AS FOLLOWS: Lot 1, College Avenue Plat, according to the Plat thereof as recorded in Liber 45 of Plats on Page 27, Kent County Records. Tax Parcel No. 41-01-12-333-444 Parcel ID: 41-01-12-333-444 Street Address: 555 College Ave, Grand Rapids

318

www.chicagotitlemi.com


“Schedule B – Section I” Answers: What is it I need to do in order to have the transaction insured? Title No.: 410000000SAMPLE Locate No.:

Schedule B-Section I Requirements The requirements are a checklist of items that need to be completed in order to insure the transaction reflected in Schedule A. Requirements #1-6 Standard (or General) Requirements that are reflected on all commitments for all transactions Generally after Requirement #6, Specific requirements to complete the proposed transaction to be insured are raised.

Chicago Title Insurance Company SCHEDULE B - SECTION I REQUIREMENTS The following requirements must be met: 1. Pay the agreed amounts for the interest in the land and/or the mortgage to be insured. 2. Pay us the premiums, fees and charges for the policy. 3. You must tell us in writing the name of anyone not referred to in this Commitment who will get an interest in the land or who will make a loan on the land. We may then make additional requirements or exceptions. 4. Payment of all taxes, charges, assessments, levied and assessed against the subject premises that may be due and/or payable. 5. Owner's Affidavit(s), in the form furnished by the Company, must be completed and executed by all Sellers, Buyers and/or Borrowers to the transaction to be insured, and the Company reserves the right to raise any additional requirements and/or exceptions to title as deemed necessary based upon the information provided. 6. Documents satisfactory to us creating the interest in the land and/or the mortgage to be insured must be signed, delivered and recorded in accordance with the requirements set forth below. 7. A legal description of the property to be insured was not furnished at time of application. Please immediately verify that the description as shown herein covers all of the intended property. Any additions or deletions should immediately be communicated to the issuing office. 8. Submit to the Company, a properly executed Owner's Affidavit and Estoppel Certificate (attached hereto). The Policy to be issued may except items revealed by said affidavit. 9. Note: Survey coverage will be provided to the loan policy without the submission of a survey. 10. Note: The loan Policy to be issued will be a Short Form Residential Loan Policy. 11. THE FOLLOWING NOTE IS FOR INFORMATIONAL PURPOSES ONLY. We find no deed(s) affecting said land recorded within 12 months of the date of this report. 12. Note: The Company will issue Closing Protection Letter in favor of the funding lender once the proper lender has been identified and the transaction has been scheduled to close with the Company. 13. The Owner's Policy to be issued pursuant to this Commitment will be the 1998 ALTA Homeowner's Policy ("Freedom" Policy) for one-to-four family residences. 14. Record a Warranty Deed from the current owner(s) as shown in Schedule A, to the proposed insured. 15. Record the Mortgage to be insured, executed by the owners and spouses of all the married mortgagors.

Common examples of some specific requirements are…

16. Record a Release of the Mortgage in the original amount of $92,000.00, Executed by Joseph Test and Leslie Test, husband and wife to Bank of Texas dated May 1, 2007, recorded May 5, 2007 in Liber 1000 on Page 123. 72-083-06 BI (6/06)

2 of 2

#15 Deed requirement #16 Mortgage requirement In order to transfer title from the vested The money given by a lender to purchase the Owner in Schedule A to the proposed land will be secured as a lien against the land insured owner(s), we need to obtain in the form of Mortgage to be recorded. For and record a Warranty Deed us to insure the mortgage we need to obtain 319 and place it of record.

www.chicagotitlemi.com

ALTA Commitment –2006

#17 Release of…. Prior recorded mortgages (or other lien interests) affecting the current vested owner will be required to be paid in full at the time of closing in order for the new lender to be insured in a first lien position on the land.


Schedule B – Section I” Continued 18. NOTE: Principal Residence Exemption and school district information is provided to the Company and is shown for informational purposes only. The accuracy of same is neither guaranteed nor insured. For clarification please contact the local taxing authority at (555)555-5555. 2008 Summer taxes Due in the amount of $700.00 if paid by October 31, 2008 2007 Winter taxes Paid in the amount of $1,000.00 State Equalized Value $66,000.00 (2008) Taxable Value $64,123.00 (2008) Principal Residence Exemption: 100% Special Assessments: None School District: City of Grand Rapids Tax Identification Number: 41-01-12-333-444 19. Note: Water and Sewer Usage Bills, if any, have not been examined. 20. If the proposed parcel to be insured has a public water or sewer supply, meter readings should be obtained and adjusted between the parties involved, and additional investigation by the parties involved in this transaction should be made to determine if : 1. Current charges are being paid on a timely basis, 2. Deferred installation or connection charges are still owing, and 3. Future installation charges would be incurred to connect to the system. The Policy to be issued will not insure against any loss or damage arising from these charges. END OF SCHEDULE B- SECTION I

72-083-06 BI (6/06)

2 of 2

ALTA Commitment - 2006

#18 Taxes and Special Assessments, if any…. With few exceptions, land is subject to real property taxes and may also be subject to special assessments (ex. water/sewer installation, road improvements, drainiage) This “Note” is a statement regarding the amount and status of the current year’s taxes and assessments, if any (i.e. taxes now a lien, now due or respective installments paid or unpaid) 320

www.chicagotitlemi.com


“Schedule B – Section II” Answers: What will my title be subject to after I close? Title No.: 410000000SAMPLE Locate No.: Chicago Title Insurance Company

Schedule B-Section II Specifies “exceptions to title” and identifies the Items that will affect the land and continue to run with the land #10 Building and Use or Covenants, Conditions And/or Restrictions Example: Subdivision Restrictions. These are matters that are recorded against the land by a developer or homeowner’s association and may impose setbacks, side yards, architectural matters, further construction, access and such other items of common interest to those living near or within a development by to help regulate the use and development of the land.

SCHEDULE B - SECTION II EXCEPTIONS Any policy we issue will have the following exceptions unless they are taken care of to our satisfaction. 1. Defects, liens, encumbrances, adverse claims or other matters, if any, created, first appearing in the public records or attaching subsequent to the Effective Date but prior to the date the proposed Insured acquires for value of record the estate or interest or mortgage thereon covered by this Commitment..

2. Rights or claims of parties in possession not shown by the public records. 3. Any encroachment, violation, variation, or adverse circumstance affecting the title that would be disclosed by an accurate and complete survey of the land. 4. Easements or claims of easements not shown by the public records and existing water, mineral, oil and exploration rights. 5. Any lien, or right to a lien, for services, labor, or material heretofore or hereafter furnished, im posed by law and not shown by the public records. 6. Any and all oil, gas, mineral, mining rights and/or reservations thereof. 7. Taxes or special assessments which are not shown as existing liens by the public records. 8. The Policy does not insure against unpaid water, sewer, electric or gas charges, if any, that have not been levied as taxes against these lands. 9. No liability is assumed by the Company for tax increase occasioned by retroactive revaluation or change in land usage or loss of any Principal Residence Exemption status for the insured premises.

10. Building and use restrictions as contained in instrument recorded in Liber 1234 on Page 888,but omitting any covenant or restriction based on race, color, religion, sex, handicap, familial status, or national origin. 11. Easement for public utilities as revealed by the recorded plat, over and across the Westerly 20 feet of said premises. 12. Easement in favor of Consumers Power Company (now known as Consumers Energy) as recorded in Liber 6655 on Page 456. 13. Taxes and/or assessments which become a lien or become due and payable subsequent to the effective date herein. END OF SCHEDULE B - SECTION II 72-083-06 BII (6/06)

1 of 1

ALTA Commitment - 2006

#11 & 12 Easements The right or interest of another in the land entitling the holder of that interest to some use or benefit of the land. Most common example is a pubic utility easement allowing the utility provider to install poles, wires, pipelines, roadways, sewers, roadways, storm drains, etc. Many such easements are delineated, depicted or “dedicated” on the subdivision or plat map 321

www.chicagotitlemi.com


Chicago Title Insurance Company CONDITIONS 1. The term mortgage, when used herein, shall include deed of trust, trust deed, or other security instrument.

2. If the proposed Insured has or acquired actual knowledge of any defect, lien, encumbrance, adverse claim or other matter affecting the estate or interest or mortgage thereon covered by this Commitment other than those shown in Schedule B hereof, and shall fail to disclose such knowledge to the Company in writing, the Company shall be relieved from liability for any loss or damage resulting from any act of reliance hereon to the extent the Company is prejudiced by failure to so disclose such knowledge. If the proposed Insured shall disclose such knowledge to the Company, or if the Company otherwise acquires actual knowledge of any such defect, lien, encumbrance, adverse claim or other matter, the Company at its option may amend Schedule B of this Commitment accordingly, but such amendment shall not relieve the Company from liability previously incurred pursuant to paragraph 3 of these Conditions. 3. Liability of the Company under this Commitment shall be only to the named proposed Insured and such parties included under the definition of Insured in the form of policy or policies committed for and only for actual loss incurred in reliance hereon in undertaking in good faith (a) to comply with the requirements hereof, or (b) to eliminate exceptions shown in Schedule B, or (c) to acquire or create the estate or interest or mortgage thereon covered by this Commitment. In no event shall such liability exceed the amount stated in Schedule A for the policy or policies committed for and such liability is subject to the insuring provisions and Conditions and the Exclusions from Coverage of the form of policy or policies committed for in fav or of the proposed Insured which are hereby incorporated by reference and are made a part of the Commitment except as expressly modified herein. 4. This Commitment is a contract to issue one or more title insurance policies and is not an abstract of title or a report of the condition of title. Any action or actions or rights of action that the proposed Insured may have or may bring against the Company arising out of the status of the title to the estate or interest or the status of the mortgage thereon covered by this Commitment must be based on and are subject to the provisions of this Commitment. 5. The policy to be issued contains an arbitration clause. All arbitrable matters when the Amount of Insurance is $2,000,000 or less shall be arbitrated at the option of either the Company or the Insured as the exclusive remedy of the parties. You may review a copy of the arbitration rules at <http://www.alta.org/>.

322

www.chicagotitlemi.com


The ALTA Homeowner’s Policy offers your clients the ultimate in owner’s title insurance protection. While a standard owner’s policy may cover certain survey, possession and unrecorded construction lien matters, there are many other issues which can affect title that may not be covered under the form of title polcy to be issued in accordance with your Buy/Sell Agreement. Chicago Title’s ALTA Homeowner’s Policy offers enhanced coverage. This means that in addition to those matters covered under a standard form of owner’s policy, the ALTA Homeowner’s Policy provides additional coverage for a number of additional adverse matters, including certain Post-Policy coverage. Some of the additional issues addressed in and provided for under the ALTA Homeowner’s Policy are: •Easement by Prescription •Expanded access •Structural Damage from Mineral Extraction •Building Permit Violations •Encroachment of Boundary Walls and Fences •Zoning Violation •Violations of Restrictions •Subdivision Violation •Living Trust Violation •Automatic Increase in Coverage To qualify for the ALTA Homeowner’s Policy Issuance: The “Land” being insured must be improved residential land. The improvement on the residential property must be a completed one-to-four family residence, which includes condominium units. An improvement under construction, or land which is vacant, agricultural or commercial in use or improvement cannot qualify for the ALTA Homeowner’s Policy. Further, the insured under the ALTA Homeowner’s Policy must be natural persons or a recognized trust with a named trustee and cannot be a corporation, partnership, limited liability company or other form of organization or legal entity.

Disclaimer: This publication is to be used as a guideline only, as there are exceptions. It is designed to provide accurate and authoritative information in regard to the subject matter covered. It is distributed with the understanding that the publisher is not engaged in rendering legal, accounting, or other professional service. If legal or accounting advice or other expert assistance is required, the services of a competent professional should be sought.

323

www.chicagotitlemi.com


Homeowner's

ALTA

ALTA 2006

Ownership Title: Another party claiming an ownership in your home

X

X

Public Record Errors: Issues relating to an improperly signed document or a document recorded inaccurately at the County Recorder’s office.

X

X

X

X

X

X

Liens: A creditor of the previous owner attempting to enforce a lien.

X

X

Access: Discovering you do not have legal access to your home.

X

X

Subdivision Law: Loss from a violation of a subdivision law, resulting in the inability to obtain a building permit. *

X

Affords potential protection from loss due to the following:

Fraud & Forgery: Another party having rights in your property arising from forgery or false impersonation. Undisclosed Heirs: An unknown heir claims an ownership interest in your home.

Building Permit: If you are forced to remove or remedy your existing structures, other than boundary walls & fences because it was constructed without obtaining a proper building permit. * Zoning: If you are required to remove or remedy your existing structures other than boundary walls & fences due to a violation of a zoning law. * Encroachment: (your structure is located on a neighbor’s property) If your neighbor builds any structures after the Policy Date, other than boundary walls & fences, which encroach on your land. Easements: Loss arising from damage to an existing structure due to the exercise of a right to maintain or use the easement. Surface Extraction: Loss arising from damage to an existing structure due to the future right to use in the surface of the land for the extraction or development of minerals or water. Covenants, Conditions, Restrictions: If you are forced to remove or correct a violation by a previous owner. Supplemental Taxes: Supplemental or “roll back” taxes for a period before the policy date. Continuation of Coverage: Provides ownership coverage to anyone who inherits the property; a spouse who receives title upon dissolution of marriage; the trustee whom the insured transfers the title and the beneficiaries of a trust for estate planning purposes. Automatic Increased Coverage: Policy liability coverage increases 10% per year for 5 years to a maximum of 150% of the initial policy amount.

X

X

X

X

X

X X

X

X

Coverage is limited to the terms of the policy and deductibles and maximum dollar amounts of liability. Note: This is a basic comparison of title insurance policies 324

www.chicagotitlemi.com


Your Home • Is most likely the largest investment that you will make in your life • It’s the place you go to when you want to relax • It’s a reflection of you and your personality • It’s your pride and the place where you and your family will create memories So, why not give your home the protection and care that you give yourself, your family and your auto? You can. It’s called the ALTA Expanded Coverage Homeowner’s Policy. We call it “FREEDOM” ALTA Expanded Residential Homeowner’s Deductible and Maximum Liability Amount Covered Risks

Deductible - % Premium

Maximum Liability

14

1%

$10,000

15

1%

$25,000

16

1%

$25,000

18

1%

$5,000

Call your Local Chicago Title Office to find out more details on the ALTA Expanded Homeowner’s Policy(“Freedom” Policy) •Note: As with all policies of insurance, policy coverage under the Policy may also be conditioned upon the insured meeting the requirements necessary for the deletion of the General Exceptions. Further, the amount of insurance for certain covered risks are subject to both a deductible and a maximum dollar limit of liability as set forth in Schedule A of the policy. Updated 6/27/08

325

www.chicagotitlemi.com


Expanded Access Coverage Provides homeowners with expanded access protection for right of access to and from the property. Traditional title policies do not define the type of access a homeowner has to the property, but the Expanded Coverage Policy specifically insures both actual pedestrian and vehicular access, based upon a legal right.

Pre and Post Policy Protections The ALTA Expanded Coverage Policy protected homeowners against claims arising both before and after the policy date. The homeowner is covered if someone else has an interest in or claims to have rights affecting the title, or the title is defective. Post-policy protection also includes coverage for forgery, impersonation, easements, use limitations and structural encroachments built by neighbors (except for boundary walls or fences) after the policy date.

Restrictive Covenant Violation Protects homeowners against the loss of title to property because of a violation of a restrictive covenant that occurred before insured acquired title.

Encroachment Protection *18 Covers homeowners if forced to remove an existing structure because it encroaches on a neighbor’s land (coverage for encroachments of boundary walls or fences is subject to policy deductible and maximum limit of liability). Covers homeowners when someone else has a legal right to, and does, refuse to perform a contract to purchase the homeowner’s land, lease it or make a mortgage loan on it because a neighbor’s existing structures encroach onto the land.

Building Permit Violations *15 Covers homeowners if they must remove or remedy an existing structure (except for boundary walls and fences) because it was built without a building permit from the proper government office. This coverage is subject to deductible amounts and maximum limits of liability. Subdivision Law Violations *14 Protects homeowners if they can’t sell the property or get a building permit because of a violation of an existing subdivision law. Homeowners are also protected if they are forced to correct or remove the violation. This coverage is subject to a policy deductible and maximum limits of liability.

Water and Mineral Rights Damage Provides coverage if a homeowner’s existing improvements, including lawns, shrubbery and trees, are damaged because someone exercised a right to use the surface of the land for the extraction of minerals or water.

Zoning Law Violations *16 Protects homeowners if they can’t sell the property or get a building permit because of a violation of an existing zoning. Homeowners are also protected if they are forced to correct and remove the violation. This coverage is subject to a policy deductible and maximum limits of liability.

Continuous Coverage Covers homeowners even if they no longer have title to the property. The policy insures anyone who inherits the title because of the homeowner’s death and the spouse who receives the title after a dissolution of marriage. This Policy also allows homeowners to transfer title to their home into a trust after the policy date and receive uninterrupted coverage, at no extra cost.

Value-Added Protection Traditional title policies don’t increase their coverage as the value of a home increases. Not so with the Expanded Coverage Policy. The policy amount automatically increases by ten percent per year for five years, up to 150% over the original policy amount. This automatic increase in coverage is included at no extra cost.

Supplemental Tax Lien Protects homeowners if a supplemental tax lien is filed and assessed against the property because of new construction or a change of ownership prior to the policy date.

326

www.chicagotitlemi.com


Explanation of Calendar Year Proration Any tax billed during that calendar tax year is assumed to cover the entire calendar year, January 1st through December 31st. It does not matter what date the tax bill is due, it is assumed to cover the calendar year it is billed in. The seller is responsible for the taxes from January 1st to the date of closing. The buyer will pay all future tax bills. We will be using the last available tax bills for prorations. If there is no prior tax bill available or a major change has occurred that would effect the property SEV, the estimated tax bill will be figured by multiplying the SEV taxable value by the most current millage rate available. Example: Closing date: 11/1/2009 Taxes are billed July 1st and December 1st July 1, 2009 tax bill was $1,500.00 (already paid by seller)

December 1, 2008 tax bill was $500 (to be paid by buyer when due) Calculations: $1500 + $500 = $2000 per year total taxes 304 days from January 1, 2008 thru closing date November 1, 2009 $2000 divided by 365 day per year = $5.479 per day $5.479 X 304 days = $1665.62 for taxes covering January 1, 2009 thru November 1, 2009. Total seller responsibility. Deduct the amount the seller has already paid $1500.00 (summer bill) $165.62 is the remaining balance that is still owed to the buyer at closing towards the Dec 1st tax bill that will be the buyers responsibility. This tax proration is calculated in arrears based on a calendar year, however your purchase agreement may specify another method.

327

www.chicagotitlemi.com


Calendar Year Tax Proration We the undersigned Purchaser and Seller understand and agree that the tax proration amount that is used on the settlement statement is from the following computation: This amount in calculated as follows:

Summer Tax 2009

$1,500

Winter Tax 2009 Estimate

$500

Total

$2,000

Calendar Days

365

Per Diem

$5.48

Number of days from Jan. 1 to day of closing

304

Total Tax Proration Due

$1,665.62

Lesser seller already paid

$1,500.00

Total Proration to Seller

Buyer

$165.62

Seller

328

www.chicagotitlemi.com


Explanation of Fiscal Year in Advance Benefits the Seller With a fiscal year proration, taxes are assumed to cover a 12 month period beginning the date they are billed. If the taxes are bring prorated in advance, the tax bill covers the next twelve months. This means the tax bill issued on July 1, 2009, covers July 1, 2009 to July 1, 2010. Example: Closing date: 7/31/2009 Taxes are billed July 1st and December 1st

July 1, 2009 tax bill was $500.00 (already paid by seller) December 1, 2008 tax bill was $1,500 Calculations for July Tax Bill: $500 divided by 365 = $1.3698 per day 335 days from July 31, 2009 to July 1, 2010 $1.3698 x 335 days = $458.90 charge to the buyer, credit to the seller for July 31, 2009 (because the seller has already paid the taxes for the fiscal year of July 1, 2009 to July 1, 2010) Calculations for December Tax Bill: $1,500 divided by 365 days = $4.10958 per day 123 days from July 31, 2009 to December 1, 2009 $4.10958 x 123 days = $505.48 charge to the buyer, credit to the seller for July 31, 2009 to December 1, 2009 (because the seller had paid taxes for the fiscal year of December 1, 2009 to December 1, 2010. This tax proration is calculated in advance based on a fiscal year, however your purchase agreement may specify another method.

329

www.chicagotitlemi.com


Explanation of Fiscal Year in Arrears Benefits the Buyer With a fiscal year proration, taxes are assumed to cover a 12 month period beginning the date they are billed. If the taxes are bring prorated in arrears, the tax bill covers the previous twelve months. This means the tax bill issued on July 1, 2009, covers July 1, 2008 to July 1, 2009 Example: Closing date: 7/31/2009 Taxes are billed July 1st and December 1st July 1, 2009 tax bill was $500.00 (already paid by seller) December 1, 2008 tax bill was $1,500 Calculations for July Tax Bill: $500 divided by 365 = $1.3698 per day 30 days from July 1, 2009 to July 31, 2009 $1.3698 x 30 days = $41.10 charge to the seller, credit to the buyer for taxes covering July 1, 2009 to July 31, 2009.

Calculations for December Tax Bill: $1,500 divided by 365 days = $4.10958 per day 242 days from December 1, 2008 to July 31, 2009 $4.10958 x 242 days = $994.52 charge to the seller, credit to the buyer for taxes covering December 1, 2008 to July 31, 2009. This tax proration is calculated in advance based on a fiscal year, however your purchase agreement may specify another method.

330

www.chicagotitlemi.com


How to Estimate Current Year Taxes Step 1:

Find out taxable value for current tax

Step 2:

Find out current millage rate for specific township/city property lies within and if property is homestead or non-homestead

Step 3:

Find the school district the home lies within

Example: Taxable Value = $100,000 Millage Rate (assuming property is in City of Grandville, Wyoming school district and will be claimed homestead by May 1st of current tax year) Summer Winter

26.42380 6.19400

Multiply Taxable Value by Millage Rate to receive estimated tax amounts Summer Estimated Bill $100,000 x 26.42380 = $2,642.38 Winter Estimated Bill $100,000 x 6.19400 = $619.40

331

www.chicagotitlemi.com


What Is Closing? Also known as “settlement,” or “escrow,” closing on a home sale is the legal transfer of a property from one owner to another. Completing all of the steps necessary for the final contracts to be signed takes about a month, but in some cases, closing can take from 15 to 60 days. What Are Closing Costs? Closing costs cover the services required for a property to change hands. Services required to process the property transaction include title work, appraisals, inspections, document preparation, recording fees and other expenses. How Much Are Closing Costs? Typically, closing costs total 1% to 2% of the home’s purchase price. Closing costs generally cover: Mortgage Costs: Loan origination fee, document preparation, points, commitment fee, underwriting fee. Outside Vendor Costs: Appraisal, credit report, flood determination fee. Title Costs: Settlement fee, title/abstract search, title insurance premium (required lender’s policy), owner’s title insurance policy (optional ). Government Fees: Title recording fees, mortgage registration tax. At closing, you’ll also face the cost for “prepaid items,” which cost another 1% to 2% of the purchase price. The pre-paid items usually cover upfront payment of typical “year one” costs of home ownership, such as homeowner’s insurance premiums and real estate taxes. What Is Escrow? An escrow is an arrangement in which a neutral third party, called an escrow holder, holds legal documents and funds on behalf of a buyer and seller. The escrow holder distributes funds and documents according to the buyer’s and seller’s instructions and advises them if any of their instructions are not mutually consistent or cannot be carried out. By acting on behalf of the buyer and seller, the escrow holder can save time and facilitate the real estate closing. What Do I Need to Bring to Closing? Buyers and sellers need to bring approved photo identification, such as a valid driver’s license or a passport. If you are required to bring in funds over $200, monies will need to be in the form of a cashiers check, certified check or money order made payable to Chicago Title.

332

www.chicagotitlemi.com


Prior to the day of closing? When you receive your title commitment, please review all of the requirements in Schedule B, section 1. Your closing coordinator will assist in clearing these items. However, he/she may need further documentation to move forward

.

Examples: • Seller's written payoff letter • Certified Death Certificate • Any Certified probate papers • Divorce Decree-may have additional requirements after review • Tax lien written payoff letter • Certificate of Trust • Deeds/Quit claim deeds to clear title-properly executed. Land contract holder-payoff statement and copy of land Contract Scheduling a Closing: If you are the buyers agent, let the Lender know the preferred closing day, time and location so when the lender calls to schedule, you needs are met by the closing office. NOTE: The Lender is in control of when a closing takes place. If you set a closing without their knowledge or permission, it may cause your scheduled closing time to be postponed. Remember, you and your customers may be ready to close, but the lender may still have requirements that have to be met before it can be set.

Once the closing office has received the package from the lender, they will work on it as soon as possible. If you need the buyer’s figures in a specific time frame, you need to contact the lender and ask them to get the closing package to the closing office by a specific time to meet your needs. Make sure you call the closing office and let them know you need it in advance. We can always give Seller’s side figures as needed. Note: As long as we have the package a day before the closing, you should always be able to review figures in full. Service Requests: We can accommodate almost all situations, however, please arrange for this ahead of time. For Example: • Split Closings need to be prearranged so that there is a closing agent available. • Readers should get an attorney package at least the day before close, so they can review. • Ex-spouse signatures on quit claim deed should be arranged for a time other than scheduled closing time, especially if it is not an amicable situation. • Power of attorney being used requires the title company to approve ahead of time and prepare papers accordingly. • Non-English speaking customers require your pre-arranging an interpreter being present at closing.

333

www.chicagotitlemi.com


Once figures have been completed (and approved by the lender), the closing agent will send the HUD to you for your review, along with a list of any additional items that need to be brought to closing. Once you have reviewed the HUD, go over it with you customer and let your closer know of any errors so that it can be corrected prior to closing. Also, make sure you remind them to bring in all items still needed and verify they know how to get to the closing office, and the correct closing time. Any questions they have can then be addressed and resolved prior to closing. At the Closing Table: This is your time to sit back and relax. All of your hard work is done. On rare occasions the closer will need to have you answer a question for your customer as it may be out of our field of expertise (Example: possession, utilities, items removed as asked on purchase agreement, ect..) Just Rememberâ&#x20AC;Ś Communication is the key to a smooth closing. An open line of communication will diminish the chances of problems arising at the closing table..

334

www.chicagotitlemi.com


335

www.chicagotitlemi.com


336

www.chicagotitlemi.com


337

www.chicagotitlemi.com


338

www.chicagotitlemi.com


339

www.chicagotitlemi.com


340

www.chicagotitlemi.com


Effective date: The date through which the chain of title has been examined. Under Title Insurance Regulations this is representative of a 40 year marketable chain of title.

Policy or Policies to be issued: (a) and (b) indicate what types of policy will be issued following recording of the documents. It shows the amount of insurance to be issued, and names the insured parties. In this example that happens to be both a purchaser of property and the Lender doing the mortgage for that purchaser. Fee Simple: This shows you who is in fee ownership of the subject property and how they hold that interest. (Further explanation is available is a session titled "What Is Fee Simple") The Legal Description: This will be the description of record and should also match the land survey for the property. Standard Requirements: This refers to items mentioned in the cover jacket. Remember to be only concerned with items which pertain to the specific type of sale your deal is. If questions on' anything on the jacket exist please let me know I will be glad to explain further. Instruments necessary. This very simply means that it is necessary that all documents are property drafted and executed so that they may be allowed on County Record. If we are unable to record the documents properly because of how they are done it will be necessary that they be redone in order for Chicago Title to properly insure the buyer and lender. Warranty Deed: This is the way the parcel is transferred to the buyer. Mortgage: This is the document that encumbers the parcel and gives the lender their interest in said property until paid off by the buyer. Discharge of Existing Mortgage: This will be the result of the underlying loan being paid off. The given lender will issue for recording a discharge showing the loan to be paid off. We as closing agent see that they receive the funds via the monies collected at close. You as an agent for the seller need to see that the seller properly obtains a pay-off letter from their lender. We can discuss the many ways that this takes place. Note Payoff Card and its use. Taxes: We show owing and paid real property taxes as they appear on Standard Exceptions: Again please refer to the blue jacket and question where needed. Defects, liensâ&#x20AC;Ś This is for the period of time between the effective date at the day of closing and the time at which the new documents are received for record.

Liens for taxes or assessments: Remember the ruling that a tax or assessment billed during the given year becomes a lien on January 1 of. that year. Even as the bill is not yet available for payment. Building Restrictions: Restrictions for use of the specific parcel may be such items as set backs, size of dwellings, location of improvements, easements contained in the recorded plat, etc. If your buyer wishes to use the parcel in a way that is acceptable to the restrictions they need to be informed of it. Also they should realize that there are possible restrictions imposed by municipalities that are not shown on public record which could change there intended use of the parcel. Copies of restrictions can be included on title commitments or requested for your review. Easement: Easement for the public utilities possible serving this property or others. The location of 341 the easement is always given or a copy supplied when in question.

www.chicagotitlemi.com


Who can hold “Title”?

As a general rule only recognized legal entities can hold title to Michigan real estate. • Natural Persons • Corporations • Limited liability companies • Partnerships • Trusts Note: Such entities as joint ventures, DM/A’s and unincorporated associations cannot hold title, and an attempted conveyance to one of them or any similar unrecognized entity is void for warrant of guarantee. How can “Title” be held and conveyed? Natural Persons Tenants in Common—Two or more persons who hold title to real estate together, and are not in fact husband and wife, are presumed to hold title as tenants in common. Also, in the absence of an express disposition of property in a divorce decree, a judgment of divorce regardless of where it is entered converts ownership of Michigan property held by a husband and wife as tenants by the entireties, or as joint tenants, into property held by them as tenants in common. Note: Tenants in common do not enjoy a right of survivorship. Instead, the interest of a deceased tenant in common passes to his or her heirs (Probate is required) Note: A wife's "dower" interest would attach to those lands field by her husband as a tenant in common and she would have to join in the execution of any conveyance by her husband Note; When persons who are not husband and wife own land as tenants in common, the ownership (the title) is not converted into a tenancy by the entireties by their subsequent marriage,. Joint Tenancy - is created by a conveyance to two or more persons simply "as joint tenants' or " as joint tenants and not as tenants in common . Note: Persons who hold property in joint tenancy enjoy rights of survivorship. The deceased joint tenant's interest passes to the surviving joint tenants and not to his heirs. (No Probate is required as long as there are surviving tenants). However, a certified death certificate or some other reasonable proof of death of the deceased joint tenant must be recorded with the Register of deeds.) Note: Severance of joint tenancy- a deed from one, of two or more joint tenants, to a third party severs the joint tenancy, as to the interest of the grantor, and constitutes the grantee a tenant in common with the other owner(s). Note: A wife has no "dower" interest in those lands held by her husband and one or more other persons as joint tenants. 342

www.chicagotitlemi.com


Joint Tenancy with Full Right to Survivorshipâ&#x20AC;&#x201D;A deed to two or more persons, other than husband and wife, "as joint tenants with right of survivorship" or as " joint tenants and to the survivor" or some variant thereof, creates a joint life estate in all of the grantees with a contingent remainder in fee to the survivor. Note: This tenancy has essentially the stone characteristics as joint tenancy, EXCEPT that the right of survivorship may not be severed by a conveyance To put it a different way, survivorship may only be destroyed by an act of all the parties joining in the conveyance. Note: A wife has no "dower" interest in land, which her husband's sole interest, during the marriage, was that of a joint tenant with right of survivorship. Tenancy by the Entireties - A deed to two more persons, who are in fact husband and wife, creates a tenancy by the entireties, unless a contrary intent is expressed in the deed. Note: Husband and wife enjoy the right of survivorship, However, a certified death certificate of the deceased spouse must be recorded with the Register of Deeds. Note: An estate held by a husband and wife, as tenants by the entireties, may not be severed by either party alone Note: One spouse may convey his or her interest in entireties property to the other. This will terminate the tenancy by the entireties.

343

www.chicagotitlemi.com


344


What is Title Insurance Ownerâ&#x20AC;&#x2122;s Policy and Mortgage Policy Tax Prorations Net Sheet Basics Net Sheet Resources

Apps and Tools Expert Tips

345


What Is Title Insurance? A Title Insurance Policy protects the insured against a loss or damage arising out of recorded defects, liens or encumbrances upon the title.

Types of Title Insurance Owner’s Policy Owner’s title insurance protects an owners right to their home. By searching, clearing and insuring the title to a home before it is purchased, a owner’s title policy offers protection for the buyer’s property rights for as long as they and their heirs own the home. If ownership of a property ever comes into question, an owner’s title insurance policy protects the buyer from expensive legal problems that could result in the loss of the home. Mortgage Policy A Mortgage policy protects the interest of the mortgage lender. It assures the lender that they have a valid mortgage lien and , as in the case of the owner, if the validity of the lien of the mortgage is challenged the policy provides for defense of said mortgage interest. The mortgage policy interest terminates immediately when the loan is paid in full and released. How Title Insurance Works As property changes hands, mistakes and irregularities can place ownership in dispute. The seller may have; avoided disclosure of using the property as collateral for an unpaid loan, fraudulently claimed to be the sole owner, or failed to pay real estate taxes. Even a simple mistake in the recording of legal documents, improper execution of legal instruments or the reappearance of undisclosed or missing heirs can result in the loss of a home. Chicago Title diligently searches public records for documents associated with the property and provide you with an expert, interpretive view of the impact of all recorded matters on the property’s title. If our title search reveals recorded defects, liens or encumbrances upon the title, such as unpaid taxes, unsatisfied mortgages, easements, restrictions or other impediments, these are reported to you prior to the purchase of the property. We offer solutions to resolving these impediments so you own your property free and clear at closing.

346


How does a Title Policy protect against a claim? If ownership of your property is ever challenged, Chicago Title Insurance will defend your possession of the property and assume the legal costs of that defense for as long as you and your heirs own the property. Whatâ&#x20AC;&#x2122;s more, if any challenge to your propertyâ&#x20AC;&#x2122;s title proves to be legitimate, Chicago Title Insurance will pay for your losses, just as your title insurance policy provides. Your entire real estate investment depends upon receiving clear title to your property. Take advantage of Chicago Titleâ&#x20AC;&#x2122;s expertise, strength and superior service for your peace of mind and the ultimate in protection for your property.

347


Explanation of Calendar Year Proration Any tax billed during that calendar tax year is assumed to cover the entire calendar year, January 1st through December 31st. It does not matter what date the tax bill is due, it is assumed to cover the calendar year it is billed in. The seller is responsible for the taxes from January 1st to the date of closing. The buyer will pay all future tax bills.

We will be using the last available tax bills for prorations. If there is no prior tax bill available or a major change has occurred that would effect the property SEV, the estimated tax bill will be figured by multiplying the SEV taxable value by the most current millage rate available. Example: Closing date: 11/01/2015 Taxes are billed July 1st and December 1st July 1, 2015 tax bill was $1,500.00 (already paid by seller) December 1, 2015 tax bill was $500 (to be paid by buyer when due) Calculations: $1500 + $500 = $2000 per year total taxes 304 days from January 1, 2015 thru closing date November 1, 20`5 $2000 divided by 365 day per year = $5.479 per day $5.479 X 304 days = $1665.62 for taxes covering January 1, 2009 thru November 1, 2009. Total seller responsibility. Deduct the amount the seller has already paid $1500.00 (summer bill) $165.62 is the remaining balance that is still owed to the buyer at closing towards the Dec 1st tax bill that will be the buyers responsibility. This tax proration is calculated in arrears based on a calendar year, however your purchase agreement may specify another method.

348


Calendar Year Tax Proration

We the undersigned Purchaser and Seller understand and agree that the tax proration amount that is used on the settlement statement is from the following computation: This amount in calculated as follows:

Summer Tax 2015

$1,500

Winter Tax 2015 Estimate

$500

Total

$2,000

Calendar Days

365

Per Diem

$5.48

Number of days from Jan. 1 to day of closing

304

Total Tax Proration Due

$1,665.62

Lesser seller already paid

$1,500.00

Total Proration to Seller

Buyer

$165.62

Seller

349


Explanation of Fiscal Year in Advance Benefits the Seller With a fiscal year proration, taxes are assumed to cover a 12 month period beginning the date they are billed. If the taxes are bring prorated in advance, the tax bill covers the next twelve months. This means the tax bill issued on July 1, 2015, covers July 1, 2015 to July 1, 2016. Example: Closing date: 7/31/2015 Taxes are billed July 1st and December 1st July 1, 2015 tax bill was $500.00 (already paid by seller) December 1, 2014 tax bill was $1,500 Calculations for July Tax Bill: $500 divided by 365 = $1.3698 per day 335 days from July 31, 2015 to July 1, 2016 $1.3698 x 335 days = $458.90 charge to the buyer, credit to the seller for July 31, 2015 (because the seller has already paid the taxes for the fiscal year of July 1, 2015 to July 1, 2016)

Calculations for December Tax Bill: $1,500 divided by 365 days = $4.10958 per day 123 days from July 31, 2015 to December 1, 2016 $4.10958 x 123 days = $505.48 charge to the buyer, credit to the seller for July 31, 2015 to December 1, 2015 (because the seller had paid taxes for the fiscal year of December 1, 2014 to December 1, 2015. This tax proration is calculated in advance based on a fiscal year, however your purchase agreement may specify another method.

350


Explanation of Fiscal Year in Arrears Benefits the Buyer With a fiscal year proration, taxes are assumed to cover a 12 month period beginning the date they are billed. If the taxes are bring prorated in arrears, the tax bill covers the previous twelve months. This means the tax bill issued on July 1, 2015, covers July 1, 2014 to July 1, 2015 Example: Closing date: 7/31/2015 Taxes are billed July 1st and December 1st

July 1, 2014 tax bill was $500.00 (already paid by seller) December 1, 2014 tax bill was $1,500 Calculations for July Tax Bill: $500 divided by 365 = $1.3698 per day 30 days from July 1, 2014 to July 31, 2015 $1.3698 x 30 days = $41.10 charge to the seller, credit to the buyer for taxes covering July 1, 2014 to July 31, 2015. Calculations for December Tax Bill: $1,500 divided by 365 days = $4.10958 per day 242 days from December 1, 2014 to July 31, 2015 $4.10958 x 242 days = $994.52 charge to the seller, credit to the buyer for taxes covering December 1, 2014 to July 31, 2015. This tax proration is calculated in advance based on a fiscal year, however your purchase agreement may specify another method.

351


How to Estimate Current Year Taxes Step 1:

Find out taxable value for current tax

Step 2:

Find out current millage rate for specific township/city property lies within and if property is homestead or non-homestead

Step 3:

Find the school district the home lies within

Example: Taxable Value = $100,000 Millage Rate (assuming property is in City of Grandville, Wyoming school district and will be claimed homestead by May 1st of current tax year) Summer Winter

26.42380 6.19400

Multiply Taxable Value by Millage Rate to receive estimated tax amounts

Summer Estimated Bill $100,000 x .02642380 = $2,642.38 Winter Estimated Bill $100,000 x .0619400 = $619.40

352


Purchase Agreement

353


Net Sheets • • • • •

Written Excel/CSV file Web Search Title Partner Website Mobile Application

354


Net Sheets: Online Resources • Local township website • BS&A Software – Tax payments – Tax amounts – Tax deliquency

• Title Insurance Website – Chicagotitlemi.com

• Application – Agent 3.0 – Rates and more

355


Transfer Tax (Exemptions) • Exemption (u) – Sellers who closed within 4 years and 15 days – SEV at time of purchase vs SEV at time of sale – You can take advantage at close – You can also apply after close for refund

356


Buyer Estimates • Best rule is to get a preapproval from your trusted lender • Online mortgage calculators – – – –

Rates Mortgage Insurance T&I Programs

• Apps – Agent 3.0

357


REAL ESTATE'S #1 NET SHEET & CLOSING COSTS APP

358


Disclosure (Hey, itâ&#x20AC;&#x2122;s an estimate: Do you know what that means)

359


Disclosure (Hey, itâ&#x20AC;&#x2122;s an estimate: Do you know what that means)

â&#x20AC;˘

This estimate, based upon the above sale price, type of financing and projected closing date, has been prepared to assist Seller in estimating costs and proceeds. Amounts will vary depending upon differences between actual and estimated repairs that may occur in the transaction, unpaid loan balances, assessments, liens, impound accounts, charges by lenders, escrow companies, title insurers and other service providers and other items. Not all liens may yet have been identified. Neither Broker nor Agent guarantee these figures represent the actual, or only, amounts and charges. By signing below Seller acknowledges that Seller has read, understands and received a copy of this Estimated Seller Proceeds.

360


361


ZAP

COURSE DESCRIPTI ON

JUDI LUPTAK

Complete the pre-launch education provided online as a group. Use the basic information used in the pre-launch education to dive deeper and complete the agent website. Add contacts, set up follow up plans. We will also go over daily best practices and a 21 day plan for forming healthy Zap habits

Judi has been a part of the Coldwell Banker team since 2015. She is currently Assistant to the President of Michigan Operations.

PRE-REQUISITES Completed bio Agent headshot Sphere contact list

MATERIALS AND SUPPLI ES

judith.luptak@cbgreatlakes.com

Laptop 231-288-3335

COURSE GOALS Allow the new agents to get an understanding of the tools available on the Zap platform and the ways in which it can assist them in staying in contact with and understanding the value of the Zap platform.

362

Lakeshore


Judi Luptak Assistant to the President of Michigan Operations â&#x20AC;&#x201C; Lakeshore Region

Judi Luptak came to Coldwell Banker Schmidt Family of Companies after moving back to Michigan from a 25 year stint in the Western United States. Her previous real estate background was with CB Richard Ellis where she provided marketing support for 20 plus commercial agents. Since joining CBSFOC in 2015 her role as assistant to Jason Rice, President of Michigan Operations, continues to and has incorporated many regional administration and training duties for the Lakeshore and Grand Rapids region. Judi has a strong background in technology and customer service. Is an Adobe Certified Expert, and is also experienced in photography, marketing and design. When Judi is not supporting the sales managers, administrators and agents throughout Western Michigan she spends her time with her husband and their three sporting dogs. She loves traveling, photography, running her dogs and spending as much time as she can in the great outdoors.

363


Zap Daily Best Practices 7 ways to maximize Zap in your day-to-day business! (Click on the underlined link in right column to learn more)

Zap helps you prioritize and organize your daily activities from showing and info requests to updating broker leads and daily follow-ups. For added efficiency, use Mobile Zap.

#1: Log in each day.

#2: Add your new contacts into Zap and send the welcome email.

#3: Send new contacts your link to your mobile app.

Send welcome email to invite them to use your Zap website instead of other websites; Zap tracks their activities through ZapScoreSM. Follow-up to confirm they log in and create a password. Impress your customers and enable them to search on their phones. Zap tracks all of their activities. Sends constant drip of new listings which never expires. Customers value this information. Keeps them logging into your website where we track their activities.

#4: Set new contacts up for new listing alerts from Zap.

Most online customers are not ready to transact immediately. Follow-up plans help you stay connected. Zap can drip emails for you or remind you to make personal contact.

#5: Put new contacts and new leads on a follow-up plan.

Keep broker leads in the green so you are eligible for more leads. Zap dashboard reminds you who to follow-up with every day.

#6: Update out-of-compliance broker leads and complete daily follow-ups.

Showcases your local knowledge. Adds unique content to your website to improve SEO.

#7: Add Property Insights to your website for every home you tour.

Confidential - Š2017 ZapLabsâ&#x201E; LLC. This document is being provided to you for your own professional use. Please do not distribute

364


21 Day Plan for Zap It takes 21 days to form a habit. Complete each of the ® tasks below to help jump-start your success using Zap . (Click on the Tip link to learn more in the Zap Knowledge Base)!

DAY

TASK

TIP

1

Add one new contact into Zap and send a welcome email to invite them to use your Zap website.

Click +Add Click New Contact

2

Add one Property Insight to help market your Zap website.

Click +Add Click Agent Insights

3

Add one Local Insight to help market your Zap website.

Click +Add Agent Insights

4

Invite a contact with an email to download your mobile app.

Click contact name Click Actions

5

Choose a contact and use the Sign in as Contact feature to save a search to send New Listing Alerts from Zap.

Click contact name Click Actions

6

Use your mobile Zap CRM app to add another new contact and send the welcome email.

Tap +Quick Add Tap New Contact

7

Register for and attend the weekly Get Zapped! webinar series.

On Zap, Click Support Search for “Get Zapped!”

8

Use your Mobile Zap® CRM app to add a Property Insight while you are previewing or showing a property.

Click +Quick Add Click New Showing

9

Use your Mobile Zap CRM app to add a Local Insight.

Click +Quick Add Click New Local Insight

10

Update Broker leads in your Priority Follow-ups by sending an email or logging a phone call.

Click on blue phone or email button

11

Add a YouTube video to your Zap website.

Click your name Click My Website

12

Link your Social Media accounts to your Zap website.

Click your name Click My Website

13

If you have a domain name for your website, forward the domain name to Zap (if needed, purchase one).

A easy to remember domain name can help customers find your website.

14

Review your Service Markets in Zap; if incomplete contact your Broker.

Click your name Click Account Settings

15

Add five or more of your own leads or clients into Zap and send the welcome email to all.

Click +Add Click New Contacts

16

Send all of your leads the email to download the mobile app.

Click lead name Click Actions

17

For all of your active leads, use the Sign in as Contact feature to save a search and send New Listing Alerts from Zap.

Click lead name Click Actions

18

Add one new Property Insight and one new Local Insight to help market your Zap website.

Click +Add Click Agent Insights

19

Place potential sellers (whom you’ve added into Zap) on a neighborhood/home value alert using Watched Home Update feature.

Click seller name Click Actions

20

Put your active leads and clients on Follow-up Plans.

Click contact name Click Add a Plan

21

Promote your domain name (which forwards to Zap) everywhere and complete tasks on SEO Agent Playbook.

This can help drive traffic to your site!

Confidential - ©2016 ZapLabs℠ LLC. This document is being provided to you for your own professional use. Please do not distribute.

365

(click the link)


Navigating the ZapÂŽ Homepage Log in to Zap (http://new.myzap.com) using your CB Exchange username and password.

The homepage consists of 4 sections. 1. Left Navigation Menu Dashboard

Click to return to the Zap homepage or Dashboard.

Contacts

Find everyone in your database, organized by relationship (e.g. leads, prospects, clients).

Business

Find records of your listing and showing appointments, requests for information, and listings.

Manage

Click here to access Follow-up Plans and the script library, where you can find sample phone and email scripts.

Reports Quick Links Support

(coming soon) This allows you to see how well your Zap marketing is performing. Click here to go to the Knowledge Base and Zap Community. If your Broker has made products available to you from the ZapStoreTM, you can access them here. A faster way to access the Zap Community and Knowledge Base.

2. Top Navigation Menu Search + Add Notifications Inbox Your Name/ Photo

Lets you find your Contacts or Personnel (for Managers) by entering their name into the Search field. Click here to add new contacts, Agent Insights, showings or personal tasks. You can see new activities on Zap such as new leads, and requests for showing or info. You can view the messages in your inbox. You can review and edit your Website, adjust your Account Settings and Leads and Notifications Settings.

3. Dashboard Tasks Follow-Ups

Here is where you can access your personal tasks and requests for showing or information. Customers you should follow up with, including their ZapScoreTM, are listed here.

4. Newsfeed 366Zap News articles to questions from other Zap users. Easily see whatâ&#x20AC;&#x2122;s happening in the Zap Community - from Click on any post to read or respond, and click to collapse and hide this section. Updated 1/4/17

Binder 6 11 18  
Binder 6 11 18