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Coastline Hotels TM

LLC

hospitality management & receivership

Passion. Savvy. Expertise.


About the Company Coastline Hotels is a mid-Atlantic based hospitality management company. We are focused on managing hotel, motel and resort properties, on behalf of owners, investors and financial institutions. The leadership team at Coastline Hotels has great depth of knowledge in all aspects of lodging mangement, including various brands and geographic markets. Built on a rich heritage of honor and service, the core of company’s culture is integrity and genuine southern hospitality. We believe that an asset’s strong performance is contingent upon individual staff members exceeding customer expectations at each opportunity. Accordingly, we place great emphasis on hiring the right people and providing the tools and training they need to create an unparalleled experience for our guests. Focused on results...driven by satisfaction The leadership team at Coastline Hotels has a laser focus on results, and we achieve those through satisfaction. Associate satisfaction drives customer satisfaction which drives financial results and ownership satisfaction.

Pas·sion boundless enthusiasm A prerequisite for any candidate who seeks to join our team is that they demonstrate a passion for service, excellence and integrity.

Sav·vy well informed and perceptive We recruit, train and retain individuals who are proactively responsive to customer trends, innovatively competitive and technologically inclined..

Ex·per·tise skill or knowledge in a particular area We hire the best of the best, because we recognize that owners depend on us to create a talented team of managers and service providers at each property.

Coastline Hotels TM

LLC

hospitality management & receivership Mark Tomlinson, Director of Operations


Management Services Coastline Hotels is a full service management company. Using time tested techniques and controls, the company sets clear expectations for our managers and provides them the tools and resources to be successful. Operations Using guest satisfaction and profitability as the foundation, we have established operating guidelines for every department. From front office to housekeeping to the kitchen, each area of the hotel has daily goals to ensure achievement of month-end targets. Our book of best practices insures we have talented team members operating efficiently. Sales & Marketing In the midst of an economic lull there is nothing more important than positioning a hotel correctly in the market. Our sales and marketing expertise will ensure your hotel is priced correctly and marketed competitively through the myriad of traditional and emerging channels. Our team is adept in positioning hotels to capture premium market share. Human Resources & Accounting To ensure the cormpany’s culture is lived by each team member on property, the corporate office has establishing policies that create a positive work environment, and it provides recruiting and training resources. To ensure our hotel staffs are focused on taking care of guests, adminstrative tasks such as payroll and accounting are handled above property. Information Technology Not only does Coastline Hotels offer IT services and support to managed hotels, but we also provide timely reporting and performance data to ownership via secure web access.

Distressed Asset Receivership Because the executive team at Coastline Hotels has extensive experience in aquisitions and re-branding, we are able to smoothly take over operations of assets in distress and transition. We approach receivership appointments like any other management contract, implementing the same proceedures and best practices. To minimize guest disruption and protect the asset value, it is critically important to retain talented team members. We do this by providing a positive work environment and sense of security to the staff in the midst of the transition. Associates are provided an orientation to the company and provided they meet our high standards, they are retained. In the event the asset is being marketed for sale, our staff is readily available to assist the broker. If the circumstances permit, our executive staff works with equity partners to make a reasonable aquisition offers, potentially expediting the sale.

Coastline Hotels TM

LLC

hospitality management & receivership


Executive Team Charles Carver, President & CEO Mr. Carver, is a hospitality industry veteran of 25 years, with the last 16 spent in South Eastern North Carolina. Carver has an interest in historic preservation and has aquired and restored over 20 structures in the Wilmington area. Through his work, some of those properties have recieved awards acknowledging the preservation efforts and he has benefited from the related historic tax credits. In 1999 Mr. Carver purchased the 53 room Coastline Inn, an independent property on the banks of the Cape Fear River. He refurbished and branded the property as the Best Western Coastline Inn. Since his acquisition of the property, it has consistently outperformed the market. Under development a proposed hotel which will be integrated into/added onto the historic 19th century railroad building which is currently the Coastline Convention Center. This mixed use development will include the hotel, luxury condos and retail space and is immediately adjacent to the new (under development) 120,000 square foot Wilmington Convention Center. In addition, Carver has investments in restaurant and nightclub venues.

The Coastline Inn & Conference Center Wilmington, NC managed since 1999

Coastline Hotels TM

LLC

hospitality management & receivership Mark Tomlinson, Director of Operations


Edward Denton, Executive Vice President Mr. Denton is an accomplished leader in the hospitality industry. Early in his career, he was recognized as an intuitive hotelier who produced results, and his responsibilities rapidly increased to senior level management positions within leading national and regional hospitality firms. Denton’s experiences span a wide spectrum of hotel types and market segments. His portfolios of properties have included Marriott, Starwood, Hilton, IHG and Choice branded hotels. Representing full service, extended stay, select service, economy, conference center and lifestyle segments, the locations have varied from city-centers to suburban markets and vacation destinations. Accordingly, Mr. Denton is adept and experienced in selling and marketing to the myriad of demand generators that directly impact a hotel’s performance. He is best known for his candid approach, technological expertise, passion for developing people, and commitment to guest service as the foundation for success. Denton earned his Bachelors of Science in Hospitality & Tourism Management from Virginia Tech and he serves as an adjunct faculty member in Tidewater Community College’s Hospitality Management program.

Mark Tomlinson, Director of Operations Mr. Carver, is a hospitality industry veteran of 25 years, with the last 16 spent in South Eastern North Carolina. Carver has an interest in historic preservation and has aquired and restored over 20 structures in the Wilmington area. Through his work, some of those properties have recieved awards acknowledging the preservation efforts and he has benefited from the related historic tax credits. In 1999 Mr. Carver purchased the 53 room Coastline Inn, an independent property on the banks of the Cape Fear River. He refurbished and branded the property as the Best Western Coastline Inn. Since his acquisition of the property, it has consistently outperformed the market. Under development a proposed hotel which will be integrated into/added onto the historic 19th century railroad building which is currently the Coastline Convention Center. This mixed use development will include the hotel, luxury condos and retail space and is immediately adjacent to the new (under development) 120,000 square foot Wilmington Convention Center. In addition, Carver has investments in restaurant and nightclub venues.

Coastline Hotels TM

LLC

hospitality management & receivership Mark Tomlinson, Director of Operations


Coastline Hotels TM

LLC

hospitality management & receivership

Headquarters 503 Nutt Street Wilmington, NC 28401 Virginia Office 477 Viking Drive Suite 100 Virginia Beach, VA 23452 Contact Edward Denton Executive Vice President (757) 687-9223

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Draft of corporate brochure

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