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CONTENTS ADVERTISERS A One Financial .................................. 28 Accutrac Capital ................................. 33 Aeolus Radial Truck Tires ................ 39, 41 Benson Tire ....................................... 19 Bloomfield Truck Stop ..........................44 Castrol Heavy Duty Lubricants ............. 3 Challenger ............................................. 5 Espar Heaters ....................................... 9 G & G Trucking Solutions .................... 31 Glasvan Great Dane ......................... 7, 29 Howes Lubricants ............................. 13 J D Factors ........................................... 17 Mercado Capital Corporation ......... 27, 47 Michelin .............................................. 11 National Safety Code Complaince ....... 35 Peterbilt ............................................... 48 Quick Truck Lube ................................. 32 Ritchie Bros ......................................... 2 RoadX Radial Truck Tires .............. 21, 22 Sarnia Service Centre .......................... 44 The Tire Terminal ............................... 25 Tiger Tool ........................................... 42 Truck World ........................................ 37

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Taking Your Losses

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Managing Workforce in Trucking



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The Document called bills of lading - Ken Davey

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Editor’s Note / sMpwdkI Think Like a Community Not Like an Individual Trucking is not about an individual, but also the community as well. The actions of a few can have huge impacts on this community, whether they be good or bad. While thinking of our own interests, we should make such decisions that benefit the trucking industry and avoid those that may harm it. One of the major complaints in trucking, from a driving perspective, is creating unhealthy competition. Rather than try to think of our own shortterm benefit, truckers and companies should focus on making standardized wages and rates. Now-a-days, our industry is facing a shortage of truck drivers, especially since there is a pool of aging Dilbag (Ron) Dhaliwal truckers who are getting ready to retire. New and potential recruits are not showing much interest in trucking because they do not see prospects of adequate money and respect – if they are investing long hours and working hard, they want to earn a decent living. As we move forward, let’s follow the rules, regulations, and ethics of the profession and make trucking respected, like it was before. In this edition, we are publishing a well-written article by our respected columnist, Ray Gompf. In, “I Am Old School” Gompf talks about how driving is not just holding the steering wheel; rather, operators must have much overall and specific knowledge. I agree with Mr. Gompf – trucking is considered general labor these days, but it’s not. It should be respected. In this fast-paced life where time is flying by, technology has changed the face of the world. The trucking industry is also changing with technology, mostly in the ways of communication and online presence. Most people are now connected through the Internet, and it is time for the trucking industry to take a serious look at the benefits of social media. Our cover story showcases the facts and figures of social media and it is a worthy read, especially when we see the startling numbers. With the approaching spring, two truck shows will be taking place in March and April. One of the largest shows, the Mid-America Truck Show, is taking place from March 27 – 29 in Louisville, Kentucky. Canada’s Truckworld is taking place from April 10 – 12 in Toronto, Ontario. The Desi Trucking Team will be attending both shows and we shall cover highlights and the latest updates in the next issue. Until next time, God bless our trucking community.

Publisher JGK Media Inc. | 1-877-598-3374 (Desi) Editor-In-Cheif Dilbag (Ron) Dhaliwal Associate Editor Jagmohan Singh Advertising & Sales Jag Dhatt Art Director Avee J Waseer IT Manager Raj Sidhu Cover Design Contributing Writers Ken Cooke, David Brown, Pash Brar, Jag Dhatt, Mike Howe, Dara Nagra, Ray Gompf, Ken Davey, Sonia Nanda, Dr. Jagdeep Kaur Translator Onkar Singh Saini

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JAG DHATT Corporate VP

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All Rights Reserved. No material herein or portions thereof may be printed without the written consent of the publisher. DISCLAIMER: JGK Media Inc. assumes all advertisers to be reliable and responsible for any and all liability for their claims. The publisher reserves the right to refuse any advertisement it may find unfit for publication. The opinions expressed in articles and features are of the writers and may not be those of the publisher. THE PUBLISHER ASSUMES NO RESPONSIBILITY OF ANY KIND.


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’m “old school”. That means that when a brother or sister trucker is in difficulty, I stop and offer assistance. It also means that I do whatever I can to help truckers learn different ways of accomplishing the task. If we don’t help our brothers and sisters out there on the road, then how do we get the job done. A friend of mine, a truck driver from just south of Ottawa, had an experience that bothered her. Another female trucker had called her to say that she couldn’t get her truck started because she’d run the heater overnight and the battery was drained and no one could get to help her for three more hours. My friend was not all that far away so she went out of her way to help this stranded trucker. When she got there she pulled up along side the disabled truck and got her cables out to give this other trucker a boost. Sounds good to this point, Right? Well, it went downhill from there. The other driver didn’t know where her batteries were. She didn’t know how to unlock the battery covers. She didn’t know how to hook up the cables. And what’s worse, she didn’t want to get her hands dirty to learn how to do even the basics of what should be a natural part of the driving job. The upshot is that my friend just left the stranded truck driver sitting at the 8

truck stop where she had rested overnight to drive a truck. So, these well-meaning and told her to wait for the three hours un- know-nothings making recommendations til someone came to get her going. I agree on employment to those who are relying on my friend did the right thing although some the system to take care of them get directed don’t think she should have done to jobs not suitable for their low so. expectations of life. News flash, Truck driving is not steering truck driving isn’t for everyone. and shifting. Truck driving is a It’s not a job in the traditional great deal of skill and knowledge sense of the word, it’s a lifestyle that must be learned over a long that pays those who adopt the period of time. In fact, even lifestyle. That lifestyle is diffithough I’m retired from driving cult. It’s multifaceted. It’s large G. Ray Gompf and even though I’ve had more enough to be a critical compothan 4.5 million miles of experinent to life as we all know it right ence, there are still things that I can learn across the economy, but small enough that everyday. those of us in it have a great deal in comIn my opinion, there are two things mon and we don’t deal well with those who that lead to such incompetence on the part don’t fully accept the lifestyle. of a relative few among us. The other thing that lends trucking to The first thing is that truck driving being abused by a system that’s supposed schools, afraid of pushing away $5,000 or to be helping people with employment whatever today’s current training costs are, challenges is the fact that truck driving is keep allowing untrainable people into our NOT recognized as a skilled trade and submidst. They tend not to weed out those sequently develop a career path. who are basically those who take up space As it stands right now, truck driving is and have no interest in contributing. The classified as general labour. The general safety net system is to fault for many of public and even the carriers and their asthose who don’t want to learn the trade. sociations call us professional drivers. We Why? Because the safety net system en- are not. We’re not paid as professionals. couraging people to get off the system While we are reasonably paid we are not believes that any monkey can be trained necessarily paid fairly. There is no difMARCH / APRIL 2014

Old School

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Old School ferentiation between that green kid fresh out of truck driving school who is a bona fide steering wheel holder to a forty year experienced driver with a great deal of skill and knowledge -that older person who has learned something new everyday for his or her entire career. If we can make truck driving a skilled trade with a defined career path that would solve the first problem of truck driving schools refusing to weed out those who have no place in the industry, because of money. The truck driving school would then have to teach a consistent curriculum making it the same training taught at each school with qualified, experienced instructors. In some schools today, those that graduated and received their license last week are teaching the next week. This is wrong and yet there is no one, no government agency anywhere to monitor the training. Also, in some cases there are training carriers, who send two inexperienced drivers out on real life runs, calling it “peer training” and paying these two inexperienced souls half of what they’d have to pay a fully trained driver. Even the concept of peer training must not even come close to entering into our lexicon. The current system works well for the carriers and shippers who simply can shirk responsibility and leave those drivers out there on road to be disciplined by authorities on the road for indiscretions that probably were never taught, never learned. Unfortunately, it’s all about the money. The shippers want their freight moved as cheaply as possible; the carriers in an effort to meet those cheap freight demands scrimp on paying qualified skilled experienced drivers. We need to have a truck driver career path. What I mean by that is we have to differentiate between those who are raw green recruits and those with decades of proven experience. One would never go into any other private industry and expect they’d start at the top and remain there for their entire career and neither should truck drivers. There must be a basic skill level in order to obtain a commercial drivers’ license which is basically in place and approved by the government because there is a skill test to attain the classified drivers license but after that the government could care less nor do the carriers. There is additional training that is absorbed today through osmosis with no testing. Originally, my hazmat testing was the dispatcher signing a card and telling me I was now qualified to haul hazmat (dangerous goods). Of course, I did find a hazmat course to truly learn about what I was supposed to do at my own expense but it’s not recognized as another skill level in today’s world. The fact is that some carriers just don’t care and unless there’s a situation, nobody else cares. There has been recent talk of making truck driving into a skilled trade and it’s in the discussion stage. I started talking about this thirty years ago and was told to shut my face and get back in my truck because it would never happen. But, I’m not one to ever shut up and get back in my truck. I will argue the point until I figure a way to get people see past the money. When people talk to me about safety; about rules and regulations; about training; about how to reward advanced skill development, and there is a lot of skill required over and above that which the government deems necessary; they had better be prepared for a long and involved discussion until there is agreement. Thirty years and counting and still a long way to go. 10

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iat finalized its purchase of Chrysler in late January 2014. There were legal differences between UAW VEBA Trust and Fiat during the early phases of acquisition, but the two worked together to finalize the deal. Chrysler was previously taken over by Daimler-Benz in 1998 but it was an ill-fated partnership that led to the company being sold off in 2007. ack Granite, TerraPro and Titan Models can now be ordered with Meritor EX+ Air Disc Brakes, which will allow for superior stopping performance as compared with stock equipment. Mack’s usage of a flat rotor concept prevents heat distortion than the conventional S-cam designs. Mack says that these brakes are built to standard and will help boost uptime and lower overall brake costs.


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ruck-Lite LED headlights will now be standard equipment on Navistar International’s ProStar class-8 highway trucks. In addition to requiring less power and providing significantly longer life, LED lamps mimic daylight and help reduce eye strain, common with night-time driving. The LED lamps on the ProStar will come with a custom coating that will reduce haze and dimming. aimler, Paccar and Volvo all announced their fourth quarter earnings in early February 2014. Paccar, parent company of Peterbilt and Kenworth, reported record revenues of $17.2 billion. Daimler Trucks, parent company of Freightliner, Western Star and Detroit, also showed good profits with revenues of $11.5 billion. Volvo saw a nearly 40% decline in profits and thus, will lay off 4,000 employees worldwide this year. Profits for Volvo fell despite an 8% rise in sales.


rctic Synthetic Grease, made by Amsoil, is said to be able to withstand extremely low temperatures while ensuring maximum performance and protection. Amsoil claims that in areas where temperatures fall below freezing, the new synthetic grease will provide mechanical stability, longer life, and excellent protection again wear and corrosion where conventional greases have shown and proven to be ineffective.


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armin International introduced their Garmin Dash Cam, an HD camera that mounts to any vehicle’s dash. The camera, which provides a wide angle view of the road while driving, is fully automated and begins recording when the engine is turned on and stops when it is turned off. The Dash Cam comes with a 4GB microSD card, but up to a 32GB card can be added. When an incident is detected by the built in G-sensor, the Dash Cam saves the current, last, and next recording, preserving a complete record of the event. The Dash Cam retails between $219.99 and $249.99 US.

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otorola Solutions unveiled the TC55 touch computer, specifically designed for field service, merchandising, and direct store delivery markets. TC55 features high performance data capture, including bar code scanning, signature capture, documents, pictures and videos. The company claims that the consumer grade device that provides excellent usability while withstanding the wear and tear of industrial environments.

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Tech Tid-Bits


of January 31, 2014, Northstar Services and J&E Transportation announced the merger of their two companies. Northstar Services is an asset based carrier while J&E Transportation Services provides brokerage and warehousing. The two companies will continue their services in 48 states, Canada, and Mexico.

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ransport Canada gave boat tails the green light, but it’s up to the provinces to set truck weights and dimension standards. Boat tails are rear trailer aerodynamic devices that reduce drag and GHG emissions and providing better fuel economy. The Canadian Motor Vehicle Safety Standard stated that boat tail designs can be used by trucking companies once the provincial regulations are updated.

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based Sutco Contracting added six new Kenworths to its fleet. But, these new trucks will be powered by Westport natural gas engines and will be working in Sutco’s wood residual fleet, located in Chilliwack, BC. Sutco stated that the initial upfront costs of a LNG-powered truck vs. a traditional diesel-powered truck were substantial, but it is worth it. Sutco partnered with FortisBC and Inland Kenworth to move their fleet into a greener direction.

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Social Media and Trucking soSl mIfIAw Aqy tr`ikMg The question is not if you are using social media, rather it is if you are not, why not? Estimates are that by just next year, 2015, nearly 60% of the world’s population (approximately 4 billion users) use the Internet in one form or another. Given that statistic, and given the sheer numbers of people using social media, it seems blatantly obvious that social media use in the trucking industry should be on the rise too. While there are no specific statistics for how many truck drivers use social media, there’s little doubt that this population is likely not much different than the rest of the population. Internet access is widely available, even on the road, so social media is a medium worth paying attention to in the industry. It has also become rather apparent that social media is not a fad; rather, it is a growing communication tool and media. Just to give an idea of the widespread and expanding use of social media, the University of North Carolina at Pembroke’s, “The Brief History of Social Media” offers some fascinating statistics. 1997 – The World Wide Web had one million sites; Blogging begins; AOL offers instant messaging 2001 – Wikiepedia starts; Apple begins selling iPods 2002 – AOL had 34 million members; Friendster, a social networking site, opens 2003 – MySpace begins; LinkedIn begins; iTunes begins 2004 – Facebook begins; Flickr begins; Digg begins; Podcasting begins 2005 – YouTube begins 2006 – Twitter begins; Google had indexed more than 25 billion web pages, 400 million queries per day, 1.3 billion images, and more than a billion Usenet messages. 2007 – iPhone is here 2009 – estimates suggest ¼ of the world’s population uses the Internet 2011 - It was estimated Internet users would double by 2015 to a global total of some four billion users, or nearly 60 percent of Earth’s population. 2013 - YouTube topped one billion monthly users with 4 billion views per day, and launched paid channels to provide content creators with a means of earning revenue. Facebook user total climbed to 1.11 billion. Twitter had 500 million registered users, with more than 200 million active. Apple’s customers have downloaded over 50 billion apps and the company again improved iTunes, even as iPads were revolutionizing social games. Flickr had 87 million users and stored 8 billion photos, while Instagram had 100 million users storing 4 billion photos. LinkedIn had 225 million users, while MySpace had 25 million users. Pinterest had 48.7 million users, while WordPress hosted 74 mil14

- Michael Howe

ieh g`l nhIN ik qusIN soSl mIfIAw dI vrqoN krdy ho jW nhIN krdy Aqy jy nhIN krdy qW ikauN nhIN krdy[ ie`k AMdwzy Anuswr dunIAw dI vsoN dw 60% Bwv l`g Bg 4 iblIAn lok ieMtrnY`t dI iksy nw iksy Skl ‘c vrqoN krdy hn[ jy ieh AMkVy vyKy jwx ik dunIAw dy ieMny lok iesdI vrqoN krdy hn qW ieh vI smJ lYxw cwhIdw hY ik tr`ikMg ieMfstrI ‘c vI iesdI vrqoN krn vwilAW dI igxqI vDxI cwhIdI hY[ BwvyN ies pUrI igxqI dw qW pqw nhIN ik ikMny tr`kW vwLy iesdI vrqoN krdy hn pr bwkI dI AbwdI vWg tr`ikMg ‘c vI iesdw vwDw hI ho irhw hovygw[ kwrn ieh ik bwkI lokW vWg tr`ikMg vwly vI ies dunIAw qoN v`Kry nhIN hn[ ieMtrnY`t syvwvW qW hr QW imldIAW hn[ ieh syvw sVk ‘qy vI imldI hY[ies leI tr`ikMg ieMfstrI ‘c vI soSl mIfIAw vl iDAwn dyx dI loV hY[ ieh g`l vI swP ho geI hY ik soSl mIfIAw snk jW Awdq nhIN[ ieh ies qrHW dw sMprk dw swDn hY ijhVw idnoN idn vD irhw hY[ieh iks qrHW vDdw jw irhw hY ies sbMDI soSl mIfIAw dw sMKyp ieqhws d`sdy hoey pYNbrok dI XUnIvristI AwP nwrQ kYrolInw ny hr swl vD rhy hyT ilKy hYrwnIjnk AMkVy id`qy hn:

1997- dunIAw Br ‘c ie`k imlIAn vY`bsweItW sn[ ey E AYl ny qqkwlI mYsyijMg SurU kIqI 2001- iv`kIpIfIAw SurU hoieAw; AYpl ny AweI pOf vycxy surU kIqy 2002- ey E AYl dy 34 imlIAn mYNbr bx gey; nvIN nY`tvrikMg sweIt PrYNfztr SurU hoeI 2003- mweI spys, ilMkfyn Aqy AweI itaUn dI SurUAwq 2004- Pys bu`k, Pilkr, if`g Aqy pofkwsitMg cwlU 2005- XU itaUb cwlU 2006- tivtr dI SurUAwq; gUgl dy vY`b pyjW dI igxqI vD ky 25 iblIAwn ho geI, ijnHW ‘c hr roz 400 imlIAn kuAYrIz( pu`CW ig`CW) sn, 1.3 iblIAn iemyjz Aqy ies qoN ibnw iblIAn qoN vI v`D XUjnY`t mYsyjz AWauNdy jWdy sn[ 2007- ies swl AwieAw AweI Pon 2009- ie`k AMdwzy Anuswr ies swl q`k ivSv dw ie`k cOQweI ih`sw ieMtrnY`t dI vrqoN krn l`g ipAw[ 2011- ieh AMdwzw lwieAw igAw ik ieMtrnY`t dI vrqoN krn vwilAW dI igxqI 2015 q`k du`gxI ho jwvygI jwxI ik l`g B`g 4 iblIAn lok jW ies qrHW kih lE ik ku`l AbwdI dw 60% ies dI vrqoN krn l`g pvygw[ 2013- XU itaUb sB qoN au`pr sI ijs dI hr mhIny vrqoN krn vwly ie`k iblIAn sn Aqy ijsdy hr roz dy 4 iblIAn vIauz sn[ ies vloN AwriQk lwB leI pyf cYnl vI lWc kIqy gey[ Pys bu`k dI vrqoN krn vwilAW dI igxqI vD ky 1.11 iblIAn ho geI[ tiv`tr dy 500 iblIAn rijstrf vrqoN krn vwly sn ijnHW ‘c 200 imlIAn AYkitv sn[ AYpl dy gwhkW ny krIb 50 iblIAn AYp fwaUnlof kIqy Aqy kMpnI ny AweI itaUnW ‘c soD kIqI Aqy AweI pYfW soSl gymW ‘c kRWqI ilAWdI[ Pilkr ‘qy jwx vwilAW dI igxqI qkrIbn 87 iblIAn hY Aqy ies ny 8 iblIAn PotoAW stor kIqIAW hn[ jdoN ik ieMstwgrwm dy 100 MARCH / APRIL 2014

Social Media and Trucking lion blogs. Dropbox had more than 100 million users with 1 billion files uploaded daily. Google+ had 343 million users. Reddit had 69.9 million monthly users, with 4.8 billion monthly page views. Many in the trucking industry appreciate and understand the need to maintain an active and visible presence in social media. One of the early trucking industry social media adopters, and current leader on social media in the industry, is Allen Smith of Ask The Trucker ( Allen is an advocate for social media use by the industry. “Facebook is a tool we use heavily to communicate with those in the industry,” says Smith. For Smith, it’s about developing relationships, and social media has been a very effective means of doing this. Having your message spread is a bit of an art though. “It’s more than just posting a link and hoping people will see it and spread the word,” says Smith. “What you want to do is say something about the article/link to create interest enough for others to either comment, “Like” or share.” A key is to remember that most people are quite busy and information overload can be a turn off. Short and sweet is good, which is what makes Twitter interesting. “Twitter needs a Hook to get people to Click. Since you only have 140 characters, you need to be precise and to the intriguing point,” says Smith. While social media is great for industry advocates and commentators like Smith, it is also becoming more and more important for others in the industry. Trade associations, trucking companies, non-profit groups, and even governmental entities are all beginning to see the value of a meaningful social media presence. The British Columbia Trucking Association (BCTA), a relative newcomer to the social media arena, has embraced the tool and is working through the challenges associated with it to make it as effective as they can. BCTA has been using both Facebook and Twitter since July 2013, so though their experience is relative new they have some interesting insight. Shelley McGuinness, Communications Specialist for the BCTA, says they primarily use social media to promote “BCTA initiatives that we’d like the public to be aware of.” In the past, BCTA would depend on media releases for dispersing information. “Twitter is always on for sharing information about special workshops, events, or BCTA projects, like resources we’ve been developing for employers that we’d like to share with non-members,” says McGuinness. She also points out that BCTA is an association so it is used for those purposes, but thinks trucking companies might find both Twitter and Facebook particularly valuable for human resources, especially if they want to attract younger workers. For BCTA, the effectiveniss of their social media efforts has varied thus for. McGuinness says that Twitter has been fairly effective, though they are still experimenting with how best to use it. “The bulk of our members don’t have Twitter accounts, and since we are member-oriented, it is not the best way to communicate with them,” says McGuinness. “It is, however, another means of promoting awareness of both BCTA and the industry generally, which is one of our mandates. “ “It is an excellent way to remain on top of trucking, government and local news, since most outlets tweet on a regular schedule, and we can receive (and relay) trucking-related information very quickly,” says McGuinness. “I have learned things on Twitter before anyone in the office received news by other channels, and noted items MARCH / APRIL 2014

imlIAn vrqoN krn vwly hn Aqy ies ‘qy 4 iblIAn PotoAW hn[ ilMkfyn dI vrqoN krn vwilAW dI igxqI 225 imlIAn hY jdoN ik mweI spys ‘qy jwx vwilAW dI igxqI 25 imlIAn hYy[ ipMtrYst ‘qy jwx vwly 48.7 imlIAn, jdoN ik vr’f pRY`s ‘qy 74 imlIAn blwg hn[ frwpbwks dI vrqoN krn vwilAW dI igxqI 100 imlIAn qoN vI v`D hY Aqy ie`Qy hr roz 1 iblIAn PweIlW A`plof kIqIAW jWdIAW hn[ gUgl+ dI vrqoN krn vwilAW dI igxqI 343 imlIAn hY[ rYift dI hr mhIny vrqoN krn vwly 69.9 imlIAn hn Aqy 4.8 iblIAn pRqI mhInw dy pyj ivaUz hn[ not:ieh AMkVy hyT ilKI vY`bsweIt qoN leI geI hY: tr`ikMg ieMfstrI ‘c bhuq swry ies iKAwl dy hn ik swnUM soSl mIfIAw ‘c pUrI qrHW ih`sw lYxw cwhIdw hY[ tr`ikMg ieMfstrI ‘c sB qoN pihlW soSl mIfIAw Apnwaux vwly ‘Awsk dI tr`kr’ Ask The Trucker ( vwly AYln simQ hn[ AYln simQ tr`ikMg ieMfstrI ‘c soSl mIfIAw dI vrqoN krn dy k`tV smrQk hn[simQ dw kihxw hY ik Pysbu`k ie`k bhuq vDIAw swDn hY ijhVw AsIN ies ieMfstrI ‘c AwpsI qwlmyl r`Kx leI vrqdy hW[simQ dw kihxw hY ik ies nwl AwpsI sbMDW ‘c vwDw huMdw hY Aqy ies vwDy leI soSl mIfIAw hI bhuq vDIAw swDn hY[ Awpxw sMdyS PYlwaux leI vI iksy klw dw loV hY[ simQ dw kihxw hY ,” ie`k ilMk post kr dyxw Aqy Aws r`Kxw ik lok ies nUM pVHx Aqy A`gy PYlwaux nwloN vI ieh swDn ikqy v`D hY[ ies qoN v`fI g`l ieh hY qusIN ieh cwhuMdy ho ik ies ilMk jW lyK nUM pVH ky lokW ‘c idlcspI hovy Aqy auh ies nUM lweIk jW SyAr krn[Xwd r`Kx vwlI g`l ieh hY ik lok Awpxy kMmW ‘c vDyry ru`Jy hoey hox kwrn aunHW kol lMby lyK pVHx dw smW nhIN[QoVHI jW vDIAw ilKq cMgI hY Aqy ieh tivtr nUM idlcsp vI bxwauNdI hY[tivtr ‘c ie`k hu`k hoxI cwhIdI hY qW ik lok ies nUM kilk kr skx[ikauN ik qusIN 140 krYktr hI ilK skdy ho ies leI quhwnUM ienHW QoVHy SbdW ‘c pRBwv pUrn g`l kihxI cwhIdI hY[“ soSl mIfIAw BwvyN simQ Aqy ies dI vkwlq krn vwilAW nUM bhuq cMgw lgdw hY pr ies dw mh`qv bwkI tr`ikMg ieMfstrI leI bhuq hY[ soSl mIfIey dI shI kImq nUM hux tryf AYsosIeySnW, tr`ikMg kMpnIAW, gYr lwB pwqrI sMsQwvW Aqy ie`QoN q`k ik srkwrI sMsQwvW vI BlI BWq smJx l`g peIAW hn[ soSl mIfIAw nUM huxy huxy Apnwaux vwilAW ‘c ibRitS kolMbIAw tr`ikMg AYsosIeySn (bI.sI.tI.ey) vI Swml hY[ ies sMsQw v`loN aunHW AOkVW nUM dUr krn dw Xqn kIqw jw irhw hY ijnHW dw ies nUM swhmxw krnw pY irhw hY[ julweI 2013 qoN bI sI tI ey v`loN Pysbu`k Aqy tivtr dI vrqoN kIqI jw rhI hY[ BwvyN auh ies Kyqr ‘c nvyN hn pr aunHW dI ies nUM Apnwaux ‘c pUrI idlcspI hY[ bI sI tI ey dI kimaUnIkysn spYSilst SYlI mYkigMnIz dw kihxw hY ik bI.sI. tI.ey dIAW pRwpqIAW Aqy kMmW kwrW qoN jwxU krvwaux leI hux soSl mIfIey dI vrqoN kIqI jWdI hY[ jdoN ik pihlW ieh kMm krn leI ipRMt mIfIAw ‘qy inrBr krnw pYNdw sI[ mYkigMnIz dw kihxw hY ik bI sI tI ey dIAW spYSl vrkSwpW jW pRojYktW sbMDI jwxkwrI dyx leI tivtr dI vrqoN kIqI jWdI hY Aqy ijhVy swDn AsIN mwlkW leI L`B rhy hW aunHW dI jwxkwrI ies sMsQw dy aunHW lokW nUM vI phuMcweI jWdI hY jo iesdy mYNbr nhIN[ aunHW dw kihxw hY ik bI sI tI ey ie`k sMsQw hY ies leI ies nUM ies qrHW dy audySW leI hI vriqAw jw irhw hY[ pr nOjvwn kMm krn vwilAW nUM l`Bx leI tr`ikMg kMpnIAW nUM cwhIdw hY ik auh tivtr Aqy Pysbu`k ‘qy vI jwx[ bI sI tI ey Anuswr soSl mIfIAw dy prBwv sbMDI aunHW dIAW koiSSW v`K v`K hn[mYkigMnIz Anuswr tivtr bhuq pRBwvSwlI irhw hY Aqy auh hux vI ieh Xqn kr rhy hn ik ies dI vDIAw FMg nwl iks qrHW vrqoN kr skdy hn[ aunHW dw kihxw hY ik swfy bhuq swry mYNbrW dw tivtr AkwaUNt nhIN hY[ ies leI AsIN swirAW nwL ies rwhIN sMprk nhIN kr skdy[ ies leI swnUM ies sbMDI jwxkwrI dyx dI loV hY[ ijhVI ik swfI pihl vI hY[ aunHW dw kihxw hY ik bhuq swry lok hr roz tvIt krdy hn ies leI 15

Social Media and Trucking I’d like to share with members in our e-newsletter. The other thing about Twitter is, you not only get news, you see people’s reaction to it.” On the other hand, BCTA is finding Facebook to be a bit more of a challenge because for Facebook to be effective photos are important. “Photos are not something we can provide day to day, so we are still experimenting here too” says McGuinness. The one thing McGuinness recommends for others considering jumping into the social media realm is to consider time commitments. “For a business, the time factor is a consideration. Facebook needs to be updated regularly (we’re not quite there yet) and Twitter can be information-overload,” says McGuinness. “As someone else in the industry said to me, it’s a lot of work!” Another interesting approach to social media is how government entities use it to communicate messages with the transportation industry. The Province of Alberta uses social media to do just that. Donna Babchishin, Director of Communications for Alberta Transportation, indicates that Alberta Transportation’s Twitter feed (@ABTransComm) has been running for 2-3 years, 511 Alberta just celebrated its one year anniversary on Twitter, and they have a Facebook account focused on Ending Impaired Driving that is used minimally. @ABTRansComm is for road construction notices, traffic safety information, department press releases and @511Alberta is for road conditions, weather, incident reporting, traffic cameras, etc. Alberta has found it to be an effective way to send and receive information. According to Babchishin, they accept two-way communication and that is important. “I addition to road condition information, motorists will often tell us when lights are out on a freeway, or a guard rail is down, or a sign is toppled, etc…,” says Babchishin. Transportation Minister Drysdale even commented on the effectiveness of social media at the anniversary celebratin for 511 Alberta, saying, “Our Twitter site is now up to about 30,000 followers and these numbers are growing daily, as Albertans realize the wealth of information available to them about road conditions from 511 staff and their fellow Alberta travelers.” Minister Drysdale also commented, regarding the 511 Alberta Twitter account: - Gone are the days of sitting stopped on the highway wondering what’s going on up ahead that’s brought traffic to a halt. - A quick glance at Twitter will likely answer all your questions about the hold-up and probably even provide a few photos. - With Twitter, we are all potential traffic reporters, and 511’s Twitter site: @511Alberta is the perfect forum for sharing valuable information with fellow travellers about current road and traffic conditions. Babchishin also says that they “enjoy the updates from the Trucker community. As frequent and experienced road users, they are a credible source of information on our Twitter feeds.” In addition, they are very pleased at the interest by the trucking industry in Alberta’s tweets. “We have noted that they not only Re-Tweet our road condition information and our incident reports, but they often Re-Tweet our safety tips for the benefit of all road users,” says Babchishin. “Please don’t tweet while driving. Get your passenger to tweet or pull over.” Trucking companies too are becoming more and more interested in utilizing the power of social media. Challenger, for example, has held social media accounts since 2011, including Facebook, Twitter, and even LinkedIn. Andrea Harris, Marketing Communications Coordinator for Challenger, says, “We have found it to be an effective way to communicate with many different audiences.” As one might expect in an industry with high turnover, recruiting 16

tr`ikMg ieMfstrI ‘c sB qoN A`gy rihx leI ieh zrUrI hY ik AsIN srkwr jw hor lokW vloN id`qI geI soSl mIfIey dI jwxkwrI pRwpq krn leI ies ‘qy hr roz jweIey[ ausdw kihxw ik tivtr ‘qy jwx krky bhuq swrI jwxkwrI sbMDI mYnUM aunHW lokW nwloN pihlW hI pqw l`g jWdw hY ijhVy ik ies dI QW hor swDnW qoN jwxkwrI pRwpq krdy hn[ PlsrUp mYN ieh swrI Awpxy inaUz lYtr rwhIN horW nwL sWJI kr lYNdI hW[ ies qoN ibnw tivtr dI vDIAw g`l ieh hY ik qusIN au`QoN jwxkwrI hI pRwpq nhIN krdy sgoN ieh vI pqw lw skdy ho horW dI ies pRqI kI soc hY[ dUjy bMny bI sI tI ey nUM Pysbu`k QoVHI AOKI lgdI hY ikauN ik ie`Qy PotoAW izAwdw pRBwvI huMdIAW hn[mYkiMgMnIz dw kihxw hY ik AsIN hr roz PotoAW nhIN Byj skdy ies leI AsIN hwl dI GVI ies muSkl dw swhmxw vI kr rhy hW[ mYkigMnIz dw kihxw hY ik jo lok soSl mIfIAw ‘c Swml hox dI iqAwrI kr rhy hn aunHW nUM smyN dw zrUr iKAwl r`Kxw pvygw[ ikauN ik ibzns ‘c smyN dw iKAwl r`Kxw bhuq zrUrI hY[ Pysbu`k nUM hr roz A`pfyt krnw zrUrI hY (pr Ajy AsIN ie`Qy q`k nhIN phuMcy) [tivtr ‘c bhuq izAwdw jwxkwrI huMdI hY pr ijs qrHW mYnMU iksy ny ikhw hY bhuq kMm hox kwrn ies leI kwPI smW vI cwhIdw hY[ soSl mIfIAw q`k phuMc krn leI ie`k hor g`l ieh hY ik tRWsportySn ieMfstrI nwl srkwr iks qrHW phuMc krdI hY[ Albrtw sUby dI srkwr qW ies leI soSl mIfIey dI vrqoN krdI hYy[ Albrtw tRWsportySn kimaUnIkySn fwierYktr fonw bYbwiSn dw kihxw hY ik auh ipCly 2-3 swl qoN Albrtw tRWsportySn dI swrI jwxkwrI Albrtw tRWsportySn dy Twitter feed (@ABTransComm ‘qy pwauNdy Aw rhy hn[ tivtr ‘qy AwpxI pihlI vrHy gMF 511 Albrtw ny Ajy huxy huxy hI mnweI hY[ies dw Pysbu`k ‘qy vI AkwaUNt hY ijsdw nWA AYNifMg ieMpyArf frweIivMg hY[@ABTRansComm ‘qy bx rhI sVk sbMDI, mOsm dI jwxkwrI, trYiPk syPtI Aqy tRYiPk kYmirAW sbMDI sUcnw pweI jWdI hY[ Albrtw nUM ieh FMg sUcnw dyx Aqy lYx leI bhuq hI vDIAw l`gw hY[bYbiSn dw kihxw hY ik duv`lI sUcnw dy Awdwn pRdwn leI ieh FMg bhuq vDIAw hY ikauN ik duv`lI sUcnw bhuq zrUrI hY[ ausdw kihxw hY ik sVk dIAw hwlqW qoN ibnw g`fIAW clwaux vwly swnUM ieh vI d`s skdy hn ik PrI vyA ‘qy kdoN lweItW nhIN sn jgdIAW, jW gwrf ryl ifgI hoeI sI, jW koeI sweIn ifigAw hoieAw sI Awid[ Albrtw dy tRWsport mMqrI ifRsfyl ny 511 Albrtw dI vwriSk vrHy gMF mOky ikhw ik aunHW dI tivtr sweIt ‘c 30,000 dy krIb lok Bwg lY rhy hn Aqy ieh igxqI hr idn vDdI hI jw rhI hY ikauN ik Albrtw vwsIAW nUM hux ieh Aihsws ho irhw hY ik 511 qoN iml rhI jwxkwrI aunHW Aqy hor Albrtw vwsIAW leI ikMnI lwhyvMd hY[ aunHW ny tivtr AkwaUNt ‘qy hyT ilKIAW g`lW sbMDI vI d`isAw: - hux auh idn l`d gey hn jdoN hweIvyA ‘qy bYT ky ies qrHW hI socdy rihxw ik hweIvyA dy Agly pwsy iks qrHW dI hwlq hovygI[ - tivtr ‘qy hlkI ijhI Jwq pwx nwl quhwfy swry svwlW dy jvwb iml jWdy hn[ ie`QoN q`k ik keI vwr qW ies dIAW qsvIrW vI vyK skdy ho[ - tivtr krky qW AsIN swry ie`k qrHW nwl trYiPk irportr hI bx jWdy hW Aqy 511 dI tivtr sweIt @511Alberta ie`k bhuq vDIAw plYtPwrm hY ij`QoN qusIN hr qrHW dI sVkI hwlwq dI jwxkwrI lY skdy ho[ bYbiSn dw kihxw hY ik aunHW nUM tr`kr kimaUntI v`loN imldI jwxkwrI bhuq cMgI lgdI hY[ aunHW dw kihxw hY ik ieh lok sVk dI vrqoN krn vwly qjrbykwr ivAkqI hn Aqy swfy tivtr PIf leI vDIAw jwxkwrI idMdy hn[ aunHW ikhw ik auh ies g`l qoN vI KuS hn ik aunW dI ienHW tvItW ‘c idlcspI vI hY[ bYbSIn ny ikhw ik aunHW v`loN rI-tvIt krn nwl swnUM sVkW dI qwzI jwxkwrI Aqy durGtnwvW sbMDI jwxkwrI imldI rihMdI hY[ pr aunHW nwl hI ieh slwh vI id`qI frweIivMg krdy smyN tvIt nw kro[ jW qW Awpxy swQI nUM ieh krn leI kho jy swQI nhIN jW auh nhIN kr skdw qW sVk ‘qy ie`k pwsy tr`k lw ky hI tvIt kro[ tr`ikMg kMpnIAW vI hux soSl mIfIey dI vrqoN krn ‘c idlcspI r`KdIAW hn[ imswl vjoN cYlNyjr vwilAW dy soSl mIfIAw ‘c 2011 qoN hI AkwaUNt hn[ ies ‘c Pysbu`k, tivtr Aqy ilMkfyn Swml hn[ cYlyNjr dy mwrkIitMg kimaUnIkySn koAwrfInytr AYNfrIAw MARCH / APRIL 2014

Social Media and Trucking is a focus of most marketing efforts. “We primarily use our social media accounts for communicating with current Challenger drivers, for driver recruiting purposes, to connect with customers and employees, announce company news, and promotional marketing materials,” says Harris. Overall, Challenger has found the use of social media to be beneficial to their communication efforts. “Through the use of social media, we’ve found new ways to interact with our audience and target markets,” says Harris. “We’ve utilized fresh and interesting means to market our products and services, provide an additional level of quality customer service, and even recruit new drivers and gain better insight into consumer actions in product markets that we provide services to (which provides us with constant updates on what our customers themselves experience).” Referring back to the commentary offered by Allen Smith and how social media can be used for advocacy, even within the trucking industry, there are a couple of interesting cases of social media success worth noting too. The Deaf Truckers United group on Facebook is an example of how social media was used to gather and unite individuals and then to create awareness for laws that they believed needed to be changed. According to Smith, “They started a petition, attended the 2012 Truck Driver Social Media Convention, and voiced their thoughts to Elaine Papp, Chief, Medical Programs Division, FMCSA, who was a keynote speaker at the convention.” Shortly after the convention, a decision was made by the FMCSA to grant 40 individuals hearing exemptions. medical/fmcsa-grants-hearing-exemptions/ Much of their messaging success is directly related to the use of Facebook. Then, there’s also Truckers Against Trafficking ( This is a group that began with a dream, to end the atrocities of modern day human slavery in the United States. “From no one even knowing what human trafficking was, to educating an entire industry (the trucking industry, along with the country) regarding the billion dollar business of forced prostitution and labor, the trucking industry has embraced this and is supporting it from all ends,” says Smith. Truckers Against Trafficking has used Twitter and Facebook as a large part of their campaign to create awareness and educate the masses. “Truck Drivers are now reporting suspicious prostitution of underage girls at truck stops,” says Smith. “Kylla Leeburg, one of the founders of Truckers Against Trafficking was a speaker at the 2012 Truck Driver Social Media Convention, sharing the awareness of Human Trafficking and how social media plays a part in that awareness.” There’s no doubt social media is more than a fad – it is an effective

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Social Media and Trucking communication tool if used efficiently and wisely. Trucking companies, industry experts, non-profit advocacy groups, governments, trade associations, and even this writer use social media to disperse important messages. It’s time for the rest of the trucking industry to embrace social media too. Follow Mike on Twitter @TruckingDC and Like Mike on Facebook at

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Social Media will Become Even More Important in the Coming Years

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20 Statistics That Will Drive 2014 Marketing Strategies For 2014, and subsequent years, marketers are predicting that social media will begin to take center stage. Now, more than ever, social media platforms will be a necessity, rather than a luxury, for all businesses, large or small. Digital asset management firm WebDAM concluded that more and more organizations are allocating larger budgets for online presence. Branding, sales, awareness of products and services, and custom content will become increasingly important as companies fight to win customer mind share in the digital marketplace. What to expect 78% of CMOs think that custom content is the future of marketing. Marketing teams will spend $135 billion on digital marketing collateral. Internet advertising will account for 25% of the entire ad market by 2015. Trends in the marketing mix Social media: Social media marketing budgets will double over the next 5 years. Content: Nearly 50% of companies now have content marketing strategies. Email: Social sharing buttons in mail increase click-through rates by 158%. Events: 67% of B2B content marketers consider event marketing the most effective strategy. PR: 73% of reporters think press releases should include images. PPC: 72% of PPC marketers (those who use pay-per-click advertising) plan to increase their PPC budget in 2014. SEO: SEO (search engine optimization) is vital — 33% of traffic from Google organic search results go the first item listed. What to consider for your digital audience Inbound marketing delivers 54% more leads than traditional outbound marketing. 52% of marketers have found a customer via Facebook in this year. 43% of marketers have found a customer via LinkedIn in 2013. B2B companies that blog generate 67% more leads than those that don’t. 55% of marketers increased their digital marketing budget this year. Visual content is processed by the brain 60,000 times faster than text. Videos on landing pages increase conversion by 86%. 65% of people are visual learners, so there will be an industry-wide shift toward to employing visual content in marketing initiatives.

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Trucking with


Taking Your Losses

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n trucking, as with every industry, there are unexpected losses which can occur. As I called drivers and owners of trucking companies to discuss the topic of losses, I found everyone to be very passionate and eager to share their experiences. The industry is always changing. One Canadian company I know was hauling wood chips and very successful at it. But then suddenly, the industry changed. Lumber was not in high demand, the USA added tariffs, and no one needed hauling. The company slowed significantly, and was eventually shut down. The trucks and trailers were all sold off. No one could have predicted the change to come at the time, and a once successful company, is lost for good. The transportation business is cyclical. Every few years there can be an expected slowdown for the entire industry. For example, a recession hits, and suddenly the demand for goods and services goes down. There are not as many loads, and not as much equipment bought or sold. Truck and trailer manufacturers will respond accordingly to the demand, and factory production is slowed down. Jobs are lost in trucking for lack of loads, jobs are lost in manufacturing due to less demand, and sales people will suffer a significant decrease in sales and loss of commission salary. Exchange rates affect the sales of trucks, trailers and much heavy equipment. Currently, the Canadian dollar which used to be par to the American dollar, has dropped. When the exchange rate is different, the price of trucks and trailers is also different. The majority of trucks and trailers are manufactured in the USA and Mexico. Once it is brought in to Canada and the exchange rate has changed, the price of the equipment also changes. For example, a truck that was quoted a price last week is now suddenly thousands of dollars more. Consumers take a loss if they didn’t lock in a price at the right exchange rate. Sales people and dealerships take a loss for those who don’t like the new higher price and opt not to buy. Not having proper insurance coverage can account for large losses in transportation. One insurance company I know quoted a low rate to a trucking company. The trucking company didn’t know the rate was low due to a clause that the insurance agent did not point out. The clause stated that the driver of the truck had to have 10 - Pash Brar B.A. Pash is a mobile leasing representative with Auto One Leasing LP in Vancouver. She has a banking, collections and accounting background. She specializes in importing vehicles and trailers from the USA.


hr ieMfstrI vWg tr`ikMg ‘c vI keI ies qrHW nukswn ho jWdy hn ijnHW dw ikAws vI nhIN huMdw[ jdoN mYN frweIvrW Aqy tr`k mwlkW nUM ies sbMDI g`lbwq krn leI ikhw qW mYnUM pqw l`gw ik hr koeI ies sbMDI Awpxy qjrby sWJy krn leI auqsuk hY[ieMfstrI ‘c sdw hI auqrwA cVHwA AwauNdy rihMdy hn[ mYnUM pqw hY ik ie`k knyfIAn kMpnI jo vu`f icps dI FoAw FuAweI krdI sI bVI kwmXwbI nwl c`l rhI sI[ pr Acncyq ieMfstrI dI rUp ryKw bdl geI[ lMbr dI bhuqI mMg nw rhI, AmrIkw v`loN ies ‘qy tYks lw id`qy ijs kwrn koeI vI iesdI FoAw FuAweI nhIN krnw cwhuMdw sI[ auh kMpnI hyTW AwauNdI AwaNudI AwKr bMd hI ho geI[ swry tr`k tRylr vycxy pey[ ijsdw iksy nUM ic`q cyqw vI nhIN sI auhI g`l vwpr geI Aqy bVI kwmXwbI nwl kwrobwr krn vwlI kMpnI jWdI l`gI[ tRWsportySn dw ibzns ie`k c`kr vWg hY[ ku`J swlW bwAd swrI ieMfstrI ‘c mMdw Aw jWdw hY[ imswl vjoN jdoN mMdw AwauNdw hY qW vsqW Aqy syvwvW dI mMg Gt jWdI hY[bhuqI KRIdo ProKq huMdI nhIN, is`ty vjoN FoAw FuAweI vI Gt jWdI hY[ tr`k Aqy tRylr bxwaux vly vI ies dy Asr qoN bc nhIN skdy[ijs kwrn PYktrI auqpwdn Gt jWdw hY[tr`kW dIAW jObW imlx vwly G`t Bwr kwrn Gt jWdIAW hn, G`t mMg hox kwrn auqpwdn Gt jWdw hY, G`t ivkrI hox kwrn kimSn QoVHw imldw hY Aqy sylz prsn dI Awmdn hyTW Aw jWdI hY[ is`ky dy vtWdrw dr Gtx kwrn tr`kW,trylrW Aqy BwrI swjo smwn dI iv`krI ‘qy vI Asr pYNdw hY[knyfw dw fwlr ijhVw ku`J smW pihlW AmrIkn fwlr dy brwbr jw irhw sI vI hux hyTW Aw igAw hY[ jdoN vtWdrw dr v`KrI hY qW tr`kW Aqy tRylrW dI kImq vI ies Anuswr hI hovygI[ bhuqy tr`k tRylr AmrIkw Aqy mYksIko ‘c bxdy hn[jdoN ieh knyfw ‘c AwauNdy hn qW AYkscyNj ryt bdlx kwrn kImq vI bdl jWdI hY[ imswl vjoN tr`k dI hPqw pihlW lweI geI kImq nwloN hux Acncyq hzwrW fwlr dw Prk pY igAw hY[ KRIdx vwly ny jy pihlW pRweIs lOk nhIN kIqI qW ausnUM bhuq Gwtw J`lxw pvygw[ jdoN nvIN vDI hoeI kImq kwrn lok KRId nhIN krdy iesdw nukswn sylz Aqy fIlriSp vwilAW nUM J`lxw pYNdw hY[ tRWsportySn ‘c jy Fu`kvIN kvryj ieMSUrYNs nhIN krvweI qW vI keI vwr bhuq nukswn auTwauxw pYNdw hY[ mYnUM pqw hY ik ie`k ieMSUrYNs kMpnI ny ie`k tr`ikMg kMpnI nUM ieMSUrYNs bhuq hI G`t ryt ‘qy id`qI hoeI sI[ tr`ikMg kMpnI nUM ieh nhIN sI pqw ik aunHW nUM id`qw igAw G`t ryt pwilsI ‘c ilKI hoeI ie`k klwz kwrn sI ijs sbMDI ieMSUrYNs eyjMt ny kMpnI nUM nhIN sI d`isAw [ klwz ‘c ieh iliKAw hoieAw sI ik tr`k clwaux vwly frweIvr dw G`to G`t 10 swl dw qjrbw hoxw cwhIdw hY[ tr`k clwaux smyN ie`k durGtnw ‘c l`dy hoey smwn dw nukswn ho igAw Aqy tr`k clwaux vwly frweIvr dw 10 swl qoN G`t qjrbw hox MARCH / APRIL 2014

Taking Your Losses years of experience. The driver with less than 10 years driving experience lost the load in an accident and the cargo insurance did not cover the lost load. The trucking company is currently suing the insurance agency who issued the low cost policy. The trucking company have basically lost everything as the load was a few hundred thousand dollars. All clauses of insurance must be read and understood. Know what you are hauling and have proper insurance for it. I know one company who picked up a sealed container from a dock. They had no idea it had electronics in it. The trailer caught on fire and the whole load was lost. The trucking company had no electronics coverage and had to pay a huge sum to cover the entire lost load. Clean up costs for an accident can be very high. Many insurance policies don’t provide enough coverage for the full costs of a cleanup. One company lost their load on a mountain side and were charged an extra $40,000 out of their pocket to pay for the cleanup and environmental impact. It may be a good idea to have an umbrella policy to cover beyond your regular insurance, and to have your cleanup cost coverage as high as possible. Having a trucker in a family can be a loss to their loved ones. The trucker may be gone for long periods of time and not get to spend much time with their family. Only a few days a month might be spent together. It can be a very hard life to be away from loved ones for long periods. Drivers can go from highway to local driving, but then they will take a loss of pay. There are so many more losses in the trucking industry; Not getting paid after hauling, having drivers quit and go elsewhere, downtime for equipment repair and maintenance, employees trying to steal your client base and try to start their own company, competition luring away drivers , losing loads to competition and there is a big issue with undercutting to get loads. The industry can be ruthless for those who are unprepared. Sometimes the unexpected occurs, but handling losses is part of transportation and will never change. kwrn bImw kMpnI ny klwz muqwbk nukswn pUrqI nhIN kIqI[ hux tr`ikMg kMpnI ny ieMSUrYNs kMpnI ‘qy kys kIqw hoieAw hY[ l`KW dw smwn hox kwrn tr`k kMpnI dw l`g B`g sB ku`J jWdw l`gw hY[ ies leI ieMSUrYNs dIAW swrIAW klwzW nUM iDAwn nwl pVHnw vI cwhIdw hY Aqy aunHW nUM cMgI qrHW smJx dI vI loV hY[[ pihlW qW cMgI qrHW ieh jwx lE ik qusIN kI smwn lY ky jw rhy ho Aqy ausdw TIk bImw krvwE[ mYN ie`k kMpnI nUM jwxdI hW ijhVI ik fOk qoN sIl kIqw hoieAw smwn cu`kdI sI Aqy aunHW nMU ies g`l dw igAwn nhIN sI ik ies ‘c ielYktROink smwn sI[ iksI kwrn tRylr nUM A`g l`g geI Aqy swrw smwn jL igAw[ tr`ikMg kMpnI kol ielYktRoinks ieMSUrYNs nw hox kwrn smwn dI nukswn pUrqI leI aunHW nUM Awpxy koloN v`fI rkm qwrnI peI[ AYksIfYNt qoN bwAd aus QW dI swP sPweI krn leI vI coKI rkm Krc AwauNdI hY[ bhuq swrIAW kMpnIAW swP sPweI krn leI pUrw Krcw nhIN idMdIAW[ ie`k kMpnI dw ie`k phwV ‘qy smwn ifg ipAw Aqy aunHW nMU ies dI sPweI krn leI Awpxy koloN 40,000 fwlr dyxy pey[ ies leI vDIAw g`l ieh hY ik rYgUlr ieMSUrYNs dy nwL nwL ie`k AMbrylw pwlsI vI leI jwvy ijs nwl swP sPweI dy Krcy vI kvr huMdy hox[ jy Gr ‘c koeI tr`kr hY qW iesdw im`qr ipAwirAW nUMU nukswn vI huMdw hY[ tr`kr lMbw smW bwhr rihx kwrn auh Awpxy pirvwr nwl bhuqw smW nhIN ibqwA skdw[mhIny ‘c kyvl ku`J idn hI auh pirvwr kol rih skdw hY[ Awpxy ipAwirAW qoN lMbw smW dUr rihxw ikhVw sOKw hY[ ies dw ielwj ieh vI hY ik lMbI dUrI ‘qy jwx vwlw ieh kMm C`f ky lokl clwaux l`g pvy pr ies qrHW kmweI Gt jWdI hY[ ienHW qoN ibnw tr`ikMg ieMfstrI ‘c keI hor musIbqW vI hn[ Bwr lwhux qoN bwAd CyqI pYsy nw imlxy, frweIvrW dw kMm C`f ky cly jwxw, murMmq Awid leI Krwb hox vwlw smW, quhwfy krmcwrIAW vloN quhwfy klwieMtW dw pqw lw ky Awpxy vl lY Awxw Aqy Awpxw kMm SurU kr lYxw[ Bwr lYx leI G`t ryt dyxw Awid[ ijhVy pUry iqAwr nhIN ieh ieMfstrI aunHW leI musIbqW vwlI ho skdI hY[ keI vwr koeI auh AnhoxI vwpr jWdI hY ijs leI auh iqAwr nhIN huMdy[ pr ies qrHW dy nukswnW nUM J`lxw vI tRWsportySn dw ih`sw hI hY ijhVw ies qrHW hI rhygw[ MARCH / APRIL 2014


Desi News

Gazette Part 1 Publishes ACI eManifest Mandate

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The Canada Border Services Agency’s (CBSA) proposed regulations to mandate eManifest requirements for highway carriers under the Advanced Commercial Information (ACI) program were pre-published this weekend in the Canada Gazette, Part I. The Canadian Trucking Alliance and its members have been working very closely with CBSA since 2005 in designing the ACI program, specifically the highway eManifest policy as well as operational and technical details. Significant time has been invested by CTA and highway carriers in the consultation process. The Alliance is pleased that the mandate is finally being implemented. What this means is that the mandatory requirements for carriers to supply advance conveyance and shipment information to CBSA will soon be implemented. Voluntary submission of eManifest began in October 2012. According to CBSA, stats from December 2013 indicate over 10,600 highway carriers are currently engaged in eManifest, representing over 95% of the cross-border highway volumes in 2013. Now that the regulations have been pre-published in the Gazette Part I, public and industry stakeholders will have 30 days to submit comments on the proposed regulation. CBSA will then respond to all comments it receives and once any necessary adjustments are made, the regulations will be published in the Canada Gazette Part II. CBSA will then make a subsequent announcement that eManifest will soon be mandatory and highway carriers will have 45 days advance notice of the mandatory compliance date. Once the system is mandated, there will be a six month period where zero-rated Administrative Monetary Penalty System (AMPS) penalties will be applied to those who do not comply. Following that, carriers risk penalty for non-compliance. CTA has been working closely with CBSA in discussions around the ACI AMPS penalties. Carriers with questions with respect to the ACI AMPS can contact for more information. Highway carriers not yet submitting eManifests to CBSA should prepare now. Carriers can provide eManifest information to CBSA using a variety of methods, either through EDI, Direct Connection with the CBSA, service provider with established connection with CBSA or using the CBSA web based portal. For more information on how to start filing eManifest, please go to CBSA’s website.

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Desi News

HOS Continues to Effect Bottom Line say Most Truckers Despite changes in hours of service rules last year impacting carrier costs and productivity, increases in rates and improved accessorial charges have yet to materialize for many fleets. According to Transport Capital Partners’ fourth quarter survey results, carriers, carriers are looking to increased productivity as a means of raising their bottom lines, but the HoS regulations appear to have significantly impacted that avenue. Seventy-eight percent of carriers reported those new rules having some impact on productivity. Forty-one percent expect the impact will be less than 5%. But an almost equal number (37%) say the new regulations will have more than a 5% impact. Amazingly, almost six months after the changes were implemented, 16% of carriers still have not determined the full extent of the impact. With a loss in productivity (i.e., miles) under the new HOS regulations, it would seem to follow that driver wages would also fall. However, capacity issues and the need to find more drivers will inevitably push carriers to raise wages. But in this environment of static rates, do carriers really believe they can raise driver wages? Seventy-two percent of carriers expect to raise wages, albeit modestly (from 1-5%). The expectations are not even across the board: 81% of larger carriers think wages will increase 1-5% compared to only 50% of smaller carriers. Thirty-five percent of smaller carriers think wages will increase 6-10% compared with only 14% of larger carriers. “We surmise the pressure of unseated trucks and higher turnover levels may be driving some carriers to higher pay increases,” notes Steven Dutro, TCP Partner.

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Desi News

GAO Review Reinforces Industry Concerns on Safety Data

srkwr ny ieMfstrI dIAW loVW sbMDI kIqw sI AYs ey nwl sMprk

A recent Government Accountability Office review of the Federal Motor Carrier Safety Administration’s CSA safety monitoring program reinforces industry concerns with the program and calls for reform, according to the American Trucking Associations. The report found that FMCSA lacks sufficient safety performance data on most carriers to reliably compare them with other carriers. This is a particularly acute problem for small carriers who comprise more than 95% of the industry. Further, according to an ATA press release on GAO’s report, for CSA to be effective in identifying carriers more likely to have a crash, the violation data used by the system should have a relationship to crash risk. However, for the vast majority of violations, FMCSA has not demonstrated the relationship between violation groups and motor carrier crash risk due, in part, to the lack of data. According to GAO’s analysis, of those with sufficient data, only 13 violations consistently had some association with crash risk and only two “had sufficient data to consistently establish a substantial and statistically reliable relationship with crash risk across all (of their) tests.” “Given GAO’s findings, FMCSA should remove all carriers’ scores from public view,” said Dave Osiecki, ATA executive vice president and chief of national advocacy. “Since scores are so often unreliable, third parties are prone to making erroneous judgments based on inaccurate data, an inequity that can only be solved in the near term by removing the scores from public view.” The report also calls into question FMCSA’s intention on using CSA data as a basis for its Safety Fitness Determination rulemaking, scheduled for later this year. “Basing a carrier’s safety fitness determination on limited performance data may misrepresent the safety status of carriers, particularly those without sufficient data from which to reliably draw such a conclusion” the report said. Osiecki said it would “clearly be improper for FMCSA to proceed with its plan to base carrier safety fitness determinations on data from the system, until the problems identified by GAO have been rectified.”

AmYirkn tr`ikMg AYsosIeySn Anuswr PYfrl motr kYrIAr syPtI AYfminstrySn dy sI AYs ey syPtI pRogrwm dy lwgU krn ‘c kuJ GwtW hn ijs dw gvrnmYNt AkwaUNtyibltI AwiPs dy inrIKx rwhIN pqw l`gw hY[ irport Anuswr AYP AYm sI AYs ey ‘c bhuq swry kYrIArW dy syPtI prPOrmYNs fYtw ‘c dUjIAW kYrIArW dy mukwbly ‘c ku~J GwtW hn[ ieh Kws krky Coty kYrIArW leI AOKw hY ijhVy swrI ieMfstrI dw 95% ih`sw hn[ ey tI ey dI pRYs irlIj ‘c jI ey E dI irport bwry A`gy ikhw hY ik jdoN ik ieh pqw lwauxw hY ik kYrIAr dw krYS nw ho jwvy sI AYs ey nUM ies ‘c pUrI qrHW Asrdwiek hoxw cwhIdw hY[ ies leI isstm ‘c vriqAw igAw vwieElySn fYtw dw krYS irsk nwl sbMD hoxw zrUrI hY[ ies leI ies fYtw jW jwxkwrI dI Gwt kwrn AYP AYm sI AYs ey ny ies sbMD bwry jwxkwrI nhIN id`qI[ jI ey E dy ivSlySx Anuswr ijnHW kol pUrw fYtw hY ‘c kyvl 13 aulMGxwvW hI ies qrHW dIAW hn ijnHW dw sbMD krYS irsk nwl hY[ienHW ‘coN kyvl do hI ies qrHW dIAW hn ijs ‘c ik BlI BWq pqw lgdw hY ik swry tYstW ‘c ies dw krYS irsk nwl sbMD hY[ ey tI ey dy pRbMDkI vweIs pRYzIfYNt Aqy ies dI kOmI p`Dr ‘qy vkwlq krn vwly fyv EsIkI Anuswr jy jI ey E dy is`itAW nUM mMn ilAw jwvy qW AYP AYm sI AYs ey nUM kYrIArz dy swry skorW nUM lokW dIAW nzrW swhmxy lY ky nhIN Awauxw cwhIdw[ aunHW Anuswr keI vwr ieh skor ieMny glq huMdy hn ik ienHW qoN glq PYsly swhmxy Awx dw fr bixAw rihMdw hY[ ies irport v`loN AYP AYm sI AYs ey v`loN sI AYs ey dy fYty dy ADwr ‘qy syPtI iPtnYs fItrmInySn sbMDI inXm bxwaux ‘qy svwl auTwey gey hn[ irport Anuswr inXmq ijhI pRPormYNs nUM ADwr bxw ky syPtI sbMDI inXm bxwauxw vI TIk nhIN hovygw[ EsIkI ny ikhw ik AYP AYm sI AYs ey leI ieh vI TIk nhIN hovygw ik ies isstm nUM ADwr bxw ky ies Xojnw ‘qy kMm SurU kr dyvy jdoN q`k ik jI ey E v`loN swhmxy ilAWdIAW geIAW glqIAW TIk nhIN kr leIAW jWdIAW[

‘Flexible’ HOS Provisions to be Examined by New Research

AYP AYm sI AYs ey v`loN lckIly AYc E AYs dIAW SrqW sbMDI GoK hovygI

New research could help federal regulators add more “flexibility” to the latest truck driver hours of service rules, according to Federal Motor Carrier Safety Administration director Anne Ferro. As reported by the Journal of Commerce, FMCSA this year plans a pilot project to test the impact of split sleep periods on truck drivers. That pilot test will build on an FMCSA study released in late 2012 that found sleep periods of five hours split between night and day were better for drivers than a 10-hour daytime sleep period. By using technology “on display and in full use today” such as electronic logging devices and in-cab driver monitoring, FMCSA could test the impact of allowing drivers to split 10-hour rest periods, reports JOC. Industry groups, including the American Trucking Associations, are eager and willing to participate in the pilot project, Ferro said. Currently, drivers are required to spend 10 hours off duty after 14 hours of work, including up to 11 hours of driving. Drivers also must take a half-hour rest break after eight consecutive hours of work.

ijvyN ik jrnl AwP kmrs v`loN iliKAw igAw hY ies swl AYP AYm sI AYs ey v`loN tr`k frweIvrW dy spilt slIp pIrIAf dy AsrW sbMDI AiDAn kIqw jwvygw[ ieh pwielt tYst AYP AYm sI AYs ey dy 2012 dy AKIr ‘c kIqy AiDAn ‘qy ADwrq hovygw ijs ‘c ieh pqw l`gw sI ik idn Aqy rwq ‘c 5 GMty dI nINd frweIvrW leI idn dI 10 GMty dI nINd nwloN ikqy cMgI hY[ ies qrHW dy smyN ien kYb frweIvrW nUM vwcx leI “ Awn ifsplyA AYNf ien Pu`l XUz tUfyA’ vrgy ibjleI FMg qrIky vrqy jw skdy hn[ ies dw ieh vI kihxw hY ik AYP AYm sI AYs ey 10 GMty dw idn dw sOx dw smW dy ky vI ies dw pRBwv jwx skdI hY[ jrnl AwP kmrs dy PYro dw kihxw hY ik ieMfstrI gru`p ijnHW ‘c AmYirkn tr`ikMg AYsosIeySnW vI Swml hn ies pwielt pRojYkt ‘c Swml hox leI auqwvly hn [ hwl dI GVI 14 GMty kMm krky, ijs ‘c 11 GMty dI frweIivMg vI Swml hY frweIvrW nUM 10 GMty Arwm krn leI imldy hn[ frweIvrW nUM lgwqwr A`T GMt kMm krn qoN bwAd A`Dy GMty dy Arwm krn leI bryk vI lYxI pYNdI hY[



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Study Shows Driver Shortage & Rate Hikes Linked to HOS Trucking companies will need to “hire more drivers to accomplish the same amount of work” as they deal with the impacts of HoS changes introduced last summer, according to a study conducted by The Global Supply Chain Institute of the University of Tennessee’s [UT] College of Business Administration. As reported by Fleet Owner, the authors of the study expect to see evidence of a driver shortage in 2014 as a result. In turn, shippers can certainly expect to see increased rates from carriers hit by the driver shortage and high turnover, but how much remains to be seen. “Because drivers have less hours to accomplish the same amount of work, excess capacity is demanded, which lowers productivity and ultimately leads to higher costs for both the carrier and shipper,” wrote authors Dr. Mary C. Holcomb, UT associate professor of Supply Chain Management, and Dean Vavalides logistics analyst for Pilot Flying J. The survey data indicates that the type of transportation principally affected by the rule changes has been long-haul moves (40.5%) while the impact to dedicated (23%), short-haul (18.9%) and one-way (17.6%) moves has been much less. Nearly half (47%) of shippers surveyed anticipate an increase in carrier rates. Only 10.6% do not think this will happen. “It is our belief that the latter group is in denial about what’s going to happen,” the authors state. “Rate increases [by carriers] will be coming. It’s just a matter of how much.” More than half of shippers (57.7%) expect to pass the transportation rate increases through to their customers – something the authors note could be “unrealistic” in the current economy. “It is obvious that the loss of productivity cannot be absorbed by the carriers. Shippers will have to improve their operations in order to minimize the HOS rule change impact.” Approximately 54% of the carrier companies surveyed anticipated making changes to their distribution operations in response to changes in the HOS rule. About 27% anticipate they will incur less than a 1% productivity loss due to HoS while almost half expect to suffer between a 1% to a 4% loss. The authors found that the number-one reaction carriers planned to deal with the impacts of HoS was to extend the lead time for some customers. “This is clearly the primary plan as the second through fourth initiatives -- Increasing delivery windows for some customers; Improving shipment consolidation; and Increasing the use of drop and hook – rank lower in priority.” A “a sizeable majority” (65.7%) are also currently working with their “core/strategic carriers” to help them continually improve the efficiency of their transportation operations. Yet “only 51.1% believe that these efforts will mitigate the impact of the HOS rule change.” And all this as trucking is “already experiencing hiring pressure due to an aging driver workforce and the impact of the Compliance, Safety and Accountability (CSA) regulation that arrived in 2010. “Taken together, the effect [of these regulations] will be an increased shortage of drivers available to transport shipments in 2014 and beyond,” the authors contend. 26

ie`k AiDAn : AYc E AYs blobYk kwrn ho jwvygI frweIvrW dI Gwt Aqy vD jwxgy ryt ipClI smr ‘c lwgU kIqy AYc E AYs ( Avrz AwP srivskMm dy GMty) dy lwgU hox kwrn tr`ikMg kMpnIAW nUM hor frweIvr r`Kxy pYxgy[ ieh is`ty aus AiDAn qoN pqw l`gy hn ijhVw globl splweI cyn AwP dI XUnIvristI tYnysI ( XU tI) dy kwlj AwP ibzns AYfminstrySn v`loN kIqw igAw[ PlIt Enr ‘c CpI irport Anuswr lyKkW v`loN kIqy gey AiDAn Anuswr aunHW dw kihxw hY ik 2014 ‘c frweIvrW dI Gwt hovygI[ ies dy ault iS`prW nUM kYrIArW nUM vDyry pYsy dyxy pYxgy[ ies dy lyKk fw: myrI holkONb, XU tI AYsosIeyt pRoPYsr AwP splweI cyn mYnyjmYNt, Aqy vwvlIfz lOigisitk dy pwielt PlwieMg jy ivSlySkW dw kihxw hY ik kwrn ieh hY ik aunHW nUM Awpxw auhI kMm inBwaux ‘c hux vDyry smW l`gygw Aqy aunHW qoN Aws ieh kIqI jwvygI auh vDyry smr`Qw jW Xogqw ivKwaux[ ies nwl auqpwdn ‘c Gwt AwvygI ijsdw nqIjw AMq ieh inklygw ik kYrIArW Aqy iS`prW dovW dy Krcy vD jwxgy[ srvyKx ‘c id`qy gey AMkiVAW Anuswr sB qoN v`D pRBwivq hox vwilAW tr`kW ‘c lMby sPr vwly tr`k ( 40.5%) hoxgy[ jdoN ik CotI dUrI vwilAW ‘qy 18.9% Aqy ie`k pwsy jwx vwilAW ‘qy 17.6% ‘qy vI QoVHw bhuq Asr pYxw hI pYxw hY[ ijnHW iS`prW nUM srvy dOrwn pu`iCAw igAw, ‘coN l`g B`g A`iDAW (47%) ny ikhw hY ik FoAw FuAweI dy ryt vDxgy[ ies qrHW dy isrP 10.6% hn jo ies qrHW nhIN socdy[ lyKk dw kihxw hY ik jo ies qrHW nhI socdy auh Swied scweI qoN Anjwx hn[ aunHW dw kihxw hY ik ies qrHW dy hwlwq ‘c kYrIArW v`loN ikrwey vDwauxy hI vDwauxy hn[ pr ieh nhIN ikhw jw skdw ik ieh ikMny vDwey jwxgy[ l`g B`g A`Dy ( 57%) iSpr ieh socdy hn ik vDy hoey ryt auh A`gy Awpxy gwhkW isr pw dyxgy[ pr mOjUdw ArQcwry ‘c ies nwl lyKk sihmq nhIN[ “ ieh g`l qW pRq`K hY ik kYrIArz v`loN auqpwdn dI Gwt nUM smoieAw nhIN jw skygw[ nvyN AYc E AYs inXmW ADIn iSprW nUM AwpxI vMf pRxwlI ‘c suDwr krnw pYxw hY[ 27% dy krIb dw kihxw hY ik auh Aws krdy hn ik nvyN inXm Anuswr auqpwdn ‘c kyvl 1% dw nukswn hovygw jdoN ik A`iDAW dw kihxw hY ik AYc E AYs ( Awvrz AwP srivs) ‘c qbdIlI nwl 1% qoN 4% q`k nukswn hovygw[“ lyKkW dw kihxw hY ik kYrIArz dw ie`k pRqIkrm AYc E AYs ‘c qbdIlI kwrn Awpxy gwhkW dw lIf smW vDwauxw hovygw[ ieh aunHW dI mu`K Xojnw hovygI- ku`J gwhkW leI filvrI ivMfo dw vwDw; ku`J leI iSpmYNtW nUM iek`Tw krnw; Aqy frwp Aqy hu`k ‘c vwDw krnw- AgyqW nUM G`t r`Kxw[ kwPI mwqrw (65.7%) kYrIAr hux qoN hI Awpxy tRWsportySn AwprySnW nUM vDIAw bxwaux leI soc rhy hn[ koeI 51.1 % dw iKAwl hY ik ienHW koiSSW nwl AYc E AYs dy pRBwvW nUM Gtwaux ‘c mdd imlygI[ sI AYs ey dy ieh inXm jo 2010 ‘c Awey ienHW krky Aqy vDdI aumr dy frweIvrW dI QW nvyN frweIvr r`Kx kwrn ies qrHW dw dbwA vDdw hI jwvygw[ lyKkW dw AwKr ‘c kihxw hY ik ienHW inXmW kwrn frweIvrW dI lgwqwr Gwt rhygI Aqy 2014 Aqy ies qoN A`gy trWsportySn iSpmYNt ‘c muSklW dw swhmxw krnw pvygw[ MARCH / APRIL 2014

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Oh Canada – Seven of top 20 ‘Best Fleets to Drive For’ are Canadian Over a third of the North American companies named among the ‘Best Fleets to Drive For’ are based in Canada. The Truckload Carriers Association (TCA) and CarriersEdge unveiled the finalists for their annual Top 20 Best Fleets, with the grand prize winners to be named at the TCA convention in March. Top 20 fleets from Canada include: Bison Transport, Winnipeg, Man.; Brian Kurtz Trucking, Breslau, Ont.; Kriska Holdings, Prescott, Ont.; Trimac Transportation, Calgary, Alta.; Transpro Freight Systems, Milton, Ont.; DJ Knoll Transport, Emerald Park, Sask.; and TimeLine Logistic International, Saskatoon, Sask. ‘Best Fleets to Watch’ included Drive Logistics, Windsor, Ont. and Erb Group of Companies, New Hamburg, Ont. The contest, which recognizes the best working environments for company drivers and owner/operators, is open to for-hire fleets in the US and Canada. Fleets recognized among the Top 20 range from 25 trucks to 8,500. The contest also identifies emerging trends. “The biggest trend we saw this year was a shift to mobile technology. Most companies are using smartphones and tablets to deliver information to their drivers, and some are even developing their own custom mobile apps,” said Mark Murrell, president of CarriersEdge, which administers the program.

clwaux leI sB qoN vDIAw 20 PlItW ‘coN knyfw dy hn s`q au`qrI AmrIkw ‘c clwaux leI sB qoN vDIAw PlIt kMpnIAW ‘c qIjw ih`sw knyfw ‘c siQq PlIt kMpnIAW hn[ tr`k lof AYsosIeySn ( tI sI ey) dI mwrc ‘c hoeI knvYnSn tI sI ey Aqy kYrIArz v`loN sB qoN vDIAw jyqU 20 PlItW dyy nWA AYlwny sn[ ienHW vIhW ‘c knyfw dy jo nWA Swml hn auh hn: bweIsn tRWsport, ivnIpYg, mYnItobw; brwien kurz tr`ikMg bRyslo, EntwrIE; ikRskw holifMgz, pRYskot, EntwrIE; trweImYk tRWsportySn, kYlgrI, Albrtw; tRWspro Pryt isstmz imltn EntwrIE; fI jy nOl tRWsport, AYmrwlf pwrk, sskYcvW; Aqy twiem lwien lOigsitk ieMtrnYSnl, sYskwtUn, sskYcvW[ “ bYst PlIt tU vwc” ‘c fRweIv lOigsitk, ivMfsr, EntwrIE; Aqy AYrb gru`p AwP kMpnIz, inaU hYmbrg, EntwrIE Swml hn[ ieh mukwblw ijs ‘c kMpnI fRweIvrW Aqy Enr/AwprytrW leI vDIAw kMm vwly mwhOl dI Bwl kIqI jWdI hY v`lOo knyfw Aqy AmrIkw ‘c PlItW leI bMdy r`Kx dIAW syvwvW vI id`qIAW jWdIAW hn[auh PlIt ijnHW dI igxqI cotI dy 20 ‘c AwauNdI hY kol 85 qoN lY ky 2500 q`k tr`k hn[ies mukwbly ‘c ieh vI pqw lwieAw jWdw hY ik ies ieMfstrI ‘c hux iks pwsy dy JukwA vyKx nUM iml rhy hn[ kYrIArz AYj dy pRDwn mwrk mUrYl jo ies pRogrwm dw AwXojn krdy hn dw kihxw hY ik sB qoN v`fw JukwA jo ies vwr vyiKAw igAw hY auh ieh hY ik mobweIl qknIk nUM vDyry ApxwieAw jw irhw hY[ bhuq swrIAW kMpnIAW frweIvrW nUM loVINdI sUcnw dyx leI smwrt Pon jW tyblY`t dI vrqoN kr rhIAW hn[ keI qW ies qrHW dy kstm mobwiel AYp Awp vI bxw rhy hn[

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Temporary Foreign Worker Program Undergoing Changes Amendments to the Immigration and Refugee Protection Regulations (IRPR) came into force On Dec. 31 that impact the Temporary Foreign Worker Program (TFWP). Employers who want to apply for a labour market opinion (LMO) should be aware of these conditions, which include: • Employers are required to retain any document that relates to compliance with the conditions set out in IRPR (and confirmed in the LMO letter and annexes) for a period of 6 years, beginning on the first day of the period of employment for which the work permit is issued to the foreign worker. • For this same period, the employer must be able to demonstrate that any information they provided in the context of an LMO application was accurate • Make reasonable efforts to provide a work place that is free of abuse • Hire or train, or make reasonable efforts to hire or train, Canadians or permanent residents, if that was one of the factors that led to the issuance of the work permit Employers will be required to complete an updated LMO application form that includes modified questions and additional


attestations. New authority to conduct inspections ESDC/Service Canada will have the authority to conduct inspections to verify an employer’s compliance with the conditions in IRPR(and confirmed in the LMO letter and annexes) for a period of 6 years, beginning on the first day of the period of employment for which the work permit is issued to the foreign worker (unlike an employer compliance review (ECR) that occurs in the context of the assessment of an LMO application). During an inspection, employers will be required to demonstrate that they are compliant with the conditions set out in IRPR (and confirmed in the positive LMO letter and annexes). In order to verify compliance with the conditions, ESDC/Service Canada will have the authority to: • Require employers to provide documents that relate to compliance with those conditions • Conduct on-site inspections without a warrant (private dwellings excluded and in the majority of cases, advance notice will be given to employers) • Interview foreign workers or Canadian employees, by consent

tYNpryrI Pwrn vrkr pRogrwm ‘c qbdIlIAW ieMmIgrySn AYNf riPaUjI pRotYkSn rYgUlySnz ( AweI Awr pI Awr) ‘c 31 dsMbr qoN lwgU hoeIAW qbdIlIAW dw tYNpryrI Pwrn vrkr pRogrwm ( tI AYP fibilaU pI ) ‘qy vI Asr ipAw hY[ auh mwlk ijhVy lybr mwrikt EpInIAn ( AYl AYm E) leI AplweI krdy hn, nUM ienHW SrqW qoN zrUr jwxU hoxw cwhIdw hY[ ienHW SrqW ‘c hyT ilKIAw g`lW Swml hn: * ijs idn qoN iksy ivdySI kwmy nUM vrk primt jwrI hoieAw hY, nOkrI dyx vwly mwlk nUM AYl AYm E lYtr jW iesdy AnYksz ‘c id`qIAw SrqW nUM drswaux vwly kwgz p`qr nUM aus qoN bwAd 6 swl q`k sMBwl ky r`Kxw cwhIdw hY[ * ies swry smyN ‘c kMm dyx vwly nUM ieh g`l d`sx leI vI iqAwr rihxw cwhIdw hY ik jo jwxkwrI aus v`loN id`qI geI sI auh swrI jwxkwrI aus v`loN AYl AYm E dI ArzI ‘c id`qI geI hY Aqy auh iblkul TIk hY[ * ies qrHW dI koiSs kro ik kMm krn vwly nUM kMm ‘qy ieho ijhw mwhOl id`qw jwvy ij`Qy dur ivvhwr nw ho sky[ * jy vrk primt ies ADwr ‘qy id`qw igAw hY ik quhwnUM kMm krn leI ie`Qy koeI nhIN imilAw qW iksy knyfIAn istIzn jW prmwnYNt ieMmIgRWt nUM r`Kx jW ausnUM isKwaux leI hr sMBv Xqn kro[ mwlkW leI ieh vI zrUrI hovygw ik auh AYl AYm E dy ArzI Pwrm nUM hux q`k pUrI qrHW Br ky r`Kx ijs ‘c soDy hoey svwl Aqy loVINdy vwDU qsdIky kwgz p`qr hox[ jWc krn leI nvyN AiDkwrI ijs idn qoN vrk primt jwrI hoieAw hY aus idn qoN lY ky 6 swl q`k eI AYs fI sI/ srivs kYnyfw dy AiDkwrIAW nUM ieh h`k hovygw ik auh ieh cY`k kr skx ik AweI Awr pI Awr ( Aqy AYl AYm E lYtr Aqy iesdy AnYksz) ‘c ilKIAW geIAW SrqW dI pwlxw ho rhI hY ik nhIN[ ieh pihlW qoN ault hY jdoN ik mwlk v`loN hI AYNplwier irvIaU kIqw jWdw sI[ ieMspYkSn dOrwn mwlk leI ieh is`D krnw zrUrI hovygw ik AweI Awr pI Awr (Aqy AYl AYm E lYtr Aqy iesdy AnYksz) ‘c ilKIAW SrqW dI pUrI qrHW pwlxw ho rhI hY[ SrqW Anuswr ieh pwlxw krvwaux leI eI AYs fI sI/ srivs kYnyfw nUM pUry AiDkwr hoxgy: * mwlkW nUM auh SrqW dI pwlxw krn sbMDI kwgz p`qr pyS krn leI ikhw jw skdw hY[ * ibnw vwrMt qoN mOky ‘qy hI aus QW dI jWc kIqI jw skdI hY[( ies ‘c rihx vwlw injI QW Swml nhIN Aqy bhuq swry kysW ‘c mwlkW nUM ies sbMDI pihlW sUicq kIqw jwvygw) * aunHW dI mrzI nwl ivdySI kwimAW jW knyfIAnW kwimAW qoN pu`C ig`C kIqI jw skdI hY[ MARCH / APRIL 2014

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Walmart Unveiled Futuristic Tractor Trailer Concept

You’ve never seen a transport truck quite like this. Walmart created a concept truck to maximize efficiency on the road, and the result is something that looks a little more spaceship than tractor-trailer. Walmart Corporate announced the project Feb. 17 during a meeting to report on progress with reaching the company’s sustainability goals. Chris Sultemeier, senior vice president and head of corporate transportation services

for Wal-Mart, said the company also has agreed to buy 2,000 hydrogen-fueled forklift trucks for use in its U.S. and Canadian distribution centers, the Transport Times reported. In 2005, Wal-Mart set a goal of doubling the efficiency of its truck fleet by 2015. Sultemeier said the company reached 80% of its goal by purchasing more fuel-efficient trucks and finding ways to ship more goods in less space and using fewer trucks. The company uploaded a video of the truck on YouTube and described it as the

“latest in (their) fleet efficiency program.” The Walmart Advanced Vehicle Experience, or WAVE, concept truck is … (a) oneof-a-kind prototype offers a whole package of firsts. The tractor has very advanced aerodynamics and is powered by a prototype advanced turbine-powered, range-extending series hybrid powertrain. The trailer is made almost exclusively with carbon fiber, saving around 4,000 pounds which can then be used to carry more freight. Courtesy of The Blaze

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2014-02-14 3:05 PM 29

Tooth Sensitivity

dMdW dI sMvydnSIlqw

What are sensitive teeth? sMvydnSIl dMd kI huMdy hn ? Does the taste of ice cream or a sip of hot coffee somekI kdy grm kOPI dw Gu`t pIx Aqy AweIs krIm Kwx nwl quhwfy dMd duKdy times cause a painful experience for you? If you’ve ever hn? jy kdy koeI grm jW TMFI cIz quhwfy dMd jW dMdW ‘c drd mihsUs huMdI suffered a painful sensation in your teeth from drinking or hY qw quhwfy dMd sMvydnSIl hn[ dMdW dIAW KoVHW Aqy Bury dMd hox kwrn ieh eating something hot or cold, then you may have sensitive sMvydnSIlqw ho skdI hY[ pr jy quhwfy dMdW dy fwktr ny ies qrHW dw kwrn teeth. Cavities and fractured teeth can cause sensitive teeth. nhIN d`isAw qW tu`tw hoieAw dMd, dMd ‘qy jMmI pypVI jw iksy dMd dI nMgI jVH vI But if your dentist has ruled these problems out, then worn iesdw kwrn ho skdI hY[sMvydnSIlqw nUM ies qrHW vI ibAwn kIqw jw skdw hY tooth enamel, a cracked tooth or an exposed tooth root may ik jdoN ku`J TMFw q`qw Kwx nwl jW TMFI hvw l`gx nwl dMd ‘c qyz drd huMdI be the cause. Sensitivity may be defined as a short, sharp hox l`g pvy[ imswl vjoN cmcw Br AweIs krIm sMvydnSIl dMd vwly ivAkqI pain that is usually initiated by eating hot or cold foods or leI duKdweI bx skdI hY[auh Bojn jW pIx vwlIAw vsqW ijnHW ‘c vDyry exposure to cold air. mwqrw ‘c eyisf hY ijvyN K`ty jUs, &l Aqy sOPt ifRMks quhwfy dMdW Taking a spoonful of ice cream, for example, can nUM sMvydnSIl bxw skdy hn[ sMvydnSIl dMd kwrn hlky drd qoN be a painful experience for people with sensitive lY ky sKq drd ho skdw hY jo keI GMitAW q`k rih skdw hY[ ieh teeth. The excessive consumption of acid-containdMdW dI iBAwnk ibmwrI hox dI icqwvnI vI ho skdI hY[ ing foods and beverages, such as citrus juices and dMdW dI sMvydnSIlqw qoN kOx duKI hY? fruits and soft drinks, can also put you at risk for dMdW dy rogIAW ‘c dMdW dI sMvydnSIlqw dI Awm iSkwieq tooth sensitivity. hY[AmrIkw dy 40 imlIAn bwlg ivAkqIAW kdy nw kdy ies Having sensitive teeth can mean anything from ibmwrI qoN pIVq rhy hn[BwvyN ieh ibmwrI bwlg hox smyN jW 70 getting a mild twinge to having severe discomfort swl qoN v`D aumr vwlY ivAkqIAW nUM vI ho skdI hY pr 20 qoN 40 that can continue for several hours. It can also be an swl dI aumr dy lok ies qoN izAwdw pIVq huMdy hn[ early warning sign of more serious dental problems. kwrn: Jagdeep Kaur Who suffers from sensitive teeth? AsIN jo dMd vyKdy hW ausdw ku`J ih`sw ie`k nrm qih nwl FikAw B.D.S, M.P.H Tooth sensitivity is one of the most common comhoieAw hY ijhVw AMdrly koml ih`sy dw bcwA krdI hY[jy AMdrlw plaints among dental patients. At least 40 million nrm ih`sw nw FikAw hoieAw hovy qW dMd sMvydnSIl hojWdw hY[ieh adults in the United States suffer at some time or other from Awm qOr ‘qy audoN huMdw hY jdoN dMd Aqy msUVy imldy hn Aqy auprlI qih bhuq sensitive teeth. It is more common in people aged between pqlI ho jWdI hY[ 20 and 40 years, although it can affect people in their early sMvydnSIlqw dy ku`J kwrn hyTW ilKy gey hn: teens and when they are over 70. 1. tu`QbrS nwl rgV- bhuq zor nwl Aqy ie`k isry qoN dUjy isry q`k burS Causes krn nwl vI keI vwrI mws, Kws krky msUVy rgVn krky vI ieh ho skdw hY[ The part of the tooth we can see is covered by a layer nMgy hoey QW kwrn vI dMd sMvydnSIl ho skdy hn[ of enamel that protects the softer dentine underneath. If 2. dMdW dw Gsxw- Bojn Aqy pIx vwlIAW vsqW qyzwbI hox kwrn vI ieh the dentine is exposed, a tooth can become sensitive. This bImwrI l`g skdI hY[ies nwl mws nukswinAw jWdw hY Aqy dMdW dy AMdrlw usually happens where the tooth and the gum meet and the ih`sw nMgw ho jWdw hYy[ enamel layer is much thinner. 3. msUiVAW dI kmzorI- keI vwr msUVy kmzor ho jWdy hn Aqy suMgV jWdy Here are some causes of sensitivity: hn[ies qrHW jVHW nMgIAW ho jWdIAw hn[ijs kwrn KwDI pIqI cIz l`gx l`g 1. Toothbrush abrasion - brushing too hard, and brushpYNdI hY[jVHW dy ql ‘qy aunHW nUM Fkx leI koeI mws Awid nhIN huMdw[ ing from side to side, can cause enamel to be worn away, 4. msUiVAW dI ibmwrI- dMdW ‘qy jMmI pypVI jW kryVw hox kwrn vI dMd particularly where the teeth meet the gums. The freshly exkmzor ho jWdy hn Aqy dMd siQr r`Kx vwlI QW kmzor ho jWdI hY[ dMd dy duAwly posed dentine may then become sensitive. KoVHW ho jwx kwrn ies nUM swP krnw vI AOKw ho jWdw hY[ 2. Dental erosion - this is loss of tooth enamel caused 5. dMd pIhxw- ieh ie`k qrHW dI Awdq hY[ ies Anuswr dMdW nUM ie`k dUjy by attacks of acid from acidic food and drinks. If enamel is nwl rgVn dI Awdq pY jWdI hY[ies kwrn dMd kmzor Aqy sMvydnSIl ho jWdy worn away the dentine underneath is exposed, which may hn[ lead to sensitivity. 6. sMvydnSIlqw dy ku`J hor hyT ilKy kwrn vI ho skdy hn:3. Gum recession - gums may naturally recede (shrink * krYk hoieAw jW BuirAw hoieAw dMd- ie`k krYk dMd auh hY jo tu`t jWdw back), and the roots will become exposed and can be more hY[krYk dMd dy Kwx vwly auprly pwsy qoN hyTW q`k jw skdw hY[bhuq izAwdw TMF sensitive. Root surfaces do not have an enamel layer to pronwl izAwdw qklIP ho skdI hY[ tect them. * dMdW dI bliicMg- keI vwr blIicMg hox qoN bwAd vI sMvydnSIlqw ho skdI 4. Gum disease - a build-up of plaque or tartar can cause hY[ ies qrHW dI hwlq ‘c ielwj qoN pihlw fwktr dI slwh lE[ 30


Tooth Sensitivity the gum to recede down the tooth and even destroy the bony support of the tooth. Pockets can form in the gums around the tooth, making the area difficult to keep clean and the problem worse. 5. Tooth grinding - this is a habit which involves clenching and grinding the teeth together. This can cause the enamel of the teeth to be worn away, making the teeth sensitive. 6. Other causes of pain from sensitivity may be: • A cracked tooth or filling - a cracked tooth is one that has become broken. A crack can run from the biting surface of a tooth down towards the root. Extreme temperatures, especially cold, may cause discomfort. • Tooth bleaching - some patients have sensitivity for a short time during or after having their teeth bleached. Discuss this with your dentist before getting treatment. Things that should be avoided: You may find that hot, cold, sweet or acidic drinks or foods like ice cream can bring on sensitivity, so you may want to avoid these. If you have sensitivity when brushing your teeth with cold water from the tap, you may need to use warm water instead. It is important you do not avoid brushing your teeth regularly as this could make the problem worse. Some toothpastes contain abrasive ingredients that may be too harsh for people who have sensitive teeth. Ingredients found in some whitening toothpastes that lighten and/or remove certain stains from enamel and sodium pyrophosphate, the key ingredient in tartar-control toothpaste, may cause to increase tooth sensitivity. When should you seek dental help? It is advisable to see a dentist if you have tried treating your sensitive teeth with desensitizing toothpaste for a few weeks and have had no improvement. Dental Treatment: The dentist will carry out an examination of the affected part and will talk to you about the symptoms that you experience. The dentist will look at your teeth to find out what is causing the sensitivity and to find the best way of treating the symptoms. Because sensitivity may mean different things to a patient and dental professional, be sure to clarify exactly what you feel when you discuss the condition with your dentist. The dentist may treat the affected teeth with special de-sensitising products to help relieve the symptoms. Fluoride gels, rinses or varnishes can be applied to the sensitive teeth. These can be painted onto the teeth at regular appointments one or two weeks MARCH / APRIL 2014

auh g`lW ijnHW qoN prhyz krnw hY: jy quhwnUM grm, TMFIAW, im`TIAW, qyzwbI pIx jW Kwx vwlIAW cIzW ijvyN AweIs krIm Awid Kwx nwl sMvydnSIlqw vDdI hY qw ienHW qoN prhyz hI krnw cwhIdw hY[jy dMdW nUM burS krn smyN TMFy pwxI dI vrqoN nwl sMvydnSIlqw vDdI hY qW in`Gy pwxI dI vrqoN krnI cwhIdI hY[pr ieh iKAwl r`Kxw ik ikDry burS krnw hI nw bMd kr dyxw ikauNik ies nwl vDyry nukswn hovygw[ keI tu`QpystW ‘c izAwdw rgV vwly q`q huMdy hn ijhVy aunHW lokW dy dMdW leI nukswndyh ho skdy hn Kws krky sMvydnSIl dMdW

vwly lokW leI ieh vDyry hwnIkwrk ho skdy hn[ t`uQpystW ‘c dMdW nUM ic`ty krn leI jW pwey jWdy q`qW ‘c ies qrHW dy q`q huMdy hn ijnHW nwl sMvydnSIlqw vDdI hY[ quhwnUM dMdW leI m`dd kdoN lYxI cwhIdI hY? jdoN qusIN ku`J idn sMvydnSIl dMdW leI AsMvydnSIl tu`Qpyst vrq ky vyK ilAw hY Aqy ies dw koeI Pwiedw nhIN hoieAw qW dMdW dy fwktr nUM imlxw cwhIdw hY[ dMdW dw ielwj dMdW dw fwktr quhwfy pRBwivq dMdW nUM cY`k


supinAW nUM hkIkq ‘c bdlo

G &G Trucking Solutions • Incorporation Registration • IFTA Registration • IRP Registration & Revenue C.V.O.R. Registration • U.S. D.O.T. & MC Registration • C-TPAT • Drug Testing Compliance Package for Single Operations & Small Fleet

•Fuel Tax Report & File Mileage Report for (KY, NY, NM, OR) •Monitor & Update Driver Qualification File • Log Book Auditing •Setting Up Equipment/Maintenance Files •Mini Audit prior to your Ontario/USDOT Audit

We also provide safety courses

•Dangerous Goods Certificate •Hours of Services Courses •Pre Trip & Safety Classes •Professional Driver Training Program

Tel: 905-461-2525

Fax: 905-696-6825

7050 Telford Way, Unit 10, Mississauga, ON L5S 1V7 E: 31

Tooth Sensitivity apart, to build up some protection. Sensitivity can take some time to settle, and you may need to have several appointments. If this still does not help, your dentist may seal or fill around the neck of the tooth, where the tooth and gum meet, to cover exposed dentine. In very serious cases it may be necessary to root-fill the tooth. How to prevent sensitive teeth? • Brush your teeth twice a day for two minutes with fluoride toothpaste. Use small circular movements with a soft- to medium-bristled brush. Try to avoid brushing your teeth from side to side. • Change your toothbrush every two to three months or sooner if it becomes worn. • Have sugary foods and fizzy and acidic drinks less often. Try to have them only at mealtimes. • If you are thinking about having your teeth bleached, discuss sensitivity with your dentist before starting treatment. • If you grind your teeth, talk to your dentist about the possibility of having a mouth guard made to wear at night. krygw Aqy quhwfy nwl drd dy l`CxW sbMDI g`lbwq krygw[ dMdW dw fwktr quhwfy dMdW nUM vyK ky ieh pqw lwvygw ik sMvydnSIlqw dw kwrn kI hY Aqy iesdw ielwj d`sygw[sMvydnSIlqw quhwfy Anuswr hor Aqy fwktr Anuswr hor ho skdI hYy ies leI ieh Xwd r`Ko ik fwktr nUM swrI g`l pUrI qrHW smJwE[ dMdW dw fwktr sMvydnSIl QW nUM AsMvydnSIl bxwaux leI ielwj krygw[sMvydnSIl QW ‘qy auh PlorweIf jY`l jW vwrinS dI vrqoN kr skdw hY[ ho skdw hY ik ie`k do hPiqAW bwAd auh sbMDq QW ‘qy iksy cIz dw pyNt krky auh aus QW nUM Fk dyvy[sMvydnSIlqw dUr hox leI ku`J smW l`g skdw hY Aqy ies leI quhwnUM fwktr kol keI vwr jwxw skdw hY[jy ies qrHW vI g`l nhIN bxdI qW dMdw dw fwktr ij`Qy dMd hyTW msUVw hY aus nUM iksy cIz nwl Fk skdw hY[ bhuq gMBIr hwlqW ‘c dMd dw rUt iPl kIqw jw skdw hY[ dMdW nUM sMvydnSIl hox qoN ikvyN bcwauxw hY ? * Awpxy dMdW nUM PlorweIf tu`Qpyst nwl idn ‘c do vwr 2 imMt q`k burS kro[ nrm qoN drimAwny sKq birstl burS dI vrqoN kro Aqy hOlI hOlI Coty c`kr ‘c Gumw ky burS Pyro[ burS dI vrqoN ie`k isry qoN dUjy isry q`k nw kro[ * jy Krwb ho jwvy qw pihlW hI, nhIN qW hr do jW iqMn mhIny bwAd burS zrUr bdl lE[ * vDyry im`Ty Aqy qyzwbI q`q vwlIAW Kwx pIx vwlIAW vsqW dI G`t qoN G`t vrqoN kro[kyvl Kwxw Kwx smyN hI ienHW dI vrqoN kro[ * jy qusIN smJdy ho ky quhwfy dMd blIc ho gey hn qW ielwj krwaux qoN pihlW ies dI sMvydnSIlqw dIUM dMdW dy fwktr nwl g`l kro[ * jy quhwnUM dMd kRIcx dI Awdq hY qW fwktr nwl slwh krky ieh pqw lwE ik kI rwq nUM mwaUQgwrf pwauxw TIk rhygw[

Paccar Recalls More Than 21,000 Kenworth & Peterbilt Paccar Inc. said it is recalling more than 21,000 trucks for potential defects to door latches and seat belts, according to a notice from the National Highway Traffic Safety Administration’s website. The recalls involve various 2013 and 2014 Kenworth and Peterbilt models, Paccar wrote to NHTSA in a letter outlining the recalls. Paccar is the parent company of Kenworth Truck Co. and Peterbilt Motors Co. Included in the door latch recall are 7,292 Peterbilt 567 and 579 models manufactured between Jan. 20, 2012, and Oct. 11, 2013. Also included are 6,746 Kenworth T680 from the same model years that were manufactured at around the same time. The seat belt recall is for 5,276 units of a range of brand Kenworth model year 32

2014 — including T660s and T680s — as well as 5,138 Peterbilts, also for the current model year and also for a range of brands. Those trucks were manufactured between early August and early November of last year. Paccar told NHTSA that it will notify owners and dealers of the defects by the end of February and that it will replace the seat belt buckles and door-latch assemblies, if needed, free of charge. The truck makers did not respond to a request for comment Feb. 10. The seat belts — made by Westfield, Ind.-based Indiana Mills and Manufacturing Inc. — fail to conform to federal standards in which it may take more effort than is standard to separate the latch plate from the buckle, NHTSA said. MARCH / APRIL 2014

Desi News

Volvo Trucks Introduces Interior and Exterior LED Lighting for North American Models In-cab LED lighting is now standard across Volvo Trucks’ North American vehicle lineup. Optional LED headlamps, designed for better visibility and longer life, are now available for the Volvo VNL and VNX. Both the LED interior lighting and LED headlamps are available for order. The solid-state LED interior lights and headlamps consume oneeighth the energy required of standard incandescent lighting and are designed for a significantly longer life. The optional LED headlamps from Truck-Lite Co., LLC, available on the Volvo VNL and VNX, models significantly improve visibility through an expanded beam pattern and light coloring similar to daylight. The headlamps also feature a lens coating to resist hazing and yellowing. Standard interior LED lighting on Volvo VNM, VNL, VNX, VHD and VAH models provide far longer life than standard bulbs while also placing less strain on the truck batteries than incandescent lighting. Red LED reading lamps are also avail-

able with the interior combination lamps, providing reading capability at night without sacrificing forward visibility. “In addition to improved efficiency and visibility compared with incandescent lighting, LEDs are designed to last far longer, so use of LED lighting can help reduce vehicle downtime and potential CSA violations,” said Jason Spence, Volvo Trucks product marketing manager. Volvo Trucks North America’s operations and products are guided by the company’s three core values: Quality, Safety and Environmental Care. The Volvo VNM, VNL, VNX, VHD and VAH trucks are assembled in the United States at the New River Valley Plant in Dublin, Virginia, while Volvo engines for North America are assembled in Hagerstown, Maryland. The New River Valley Plant is certified to ISO50001 energy standards. Both plants are certified to ISO14001 environmental and ISO9001 quality standards. The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, which employs about 110,000 people, has production facilities in 19 countries and sells its products in more than 190 markets. In 2013, the Volvo Group’s sales amounted to $41.5 billion. The Volvo Group is a publicly-held company headquartered in Gothenburg, Sweden. Volvo shares are listed on OMX Nordic Exchange Stockholm and are traded OTC in the U.S. MARCH / APRIL 2014


CARB kwrb

California Air Resources Board kYlIPornIAw eyAr irsorsz borf

What does CARB stand for? The California Air Resources Board, also known as CARB or ARB, is the “clean air agency” in the Government of California. Why was CARB introduced? The Government of California introduced CARB to attain and maintain healthy air quality. It is also used to conduct research into the causes of and solutions to air pollution. It systematically attacks the serious problems caused by motor vehicles, which is a major cause of air pollution in the State of California. Since its formation, the ARB has worked with the public, the business sector and local governments to protect the public’s health, the economy and the state’s ecological resources through the most cost-effective reduction of air pollution. When was it established? It was established in 1967 when the Mulford-Carrell Act was signed by then governor Ronald Reagan, It combines the Bureau of Air Sanitation and the Motor Vehicle Pollution Control Board. CARB is a department within the cabinet level California Environmental Protection Agency. Why is it only permitted in California? Since California is the only state that had the agency before the passage of the Federal Clean Air Act, it is the only state that is permitted to have such a regulatory service. Other states can either follow the standards set by CARB or use federal ones; but cannot set their own. What are the goals of CARB? The stated goals of CARB include attaining and maintaining healthy air quality; protecting the public from exposure to toxic air contaminants; and providing innovative approaches for complying with air pollution rules and regulations. What are the compliance requirements for heavier trucks? Heavier trucks with a gross weight greater than 26,000 pounds would have two primary ways to comply. Fleets could comply with the compliance schedule by engine model year or could use a phase-in option that is more flexible. What is the small fleet option? The small fleet option requires small fleets to meet PM filter requirements starting January 1, 2014 and defers truck replacements until January 1, 2020 or later for heavier trucks (greater than 26,000 lbs). To use this option, heavier vehicles in the fleet must comply with the following schedule: One vehicle must have a PM filter by January 1, 2014 Two vehicles must have PM filters by January 1, 2015 Three vehicles must have PM filters by January 1, 2016 The PM filter requirements can be met by either installing the highest level PM filter retrofits that have been verified by the ARB or with PM filters that are standard equipment on 2007 model year or newer engines. 34

- Sonia Nanda

CARB (kwrb) dw kI ArQ hY? kYlIPornIAw dI srkwr dI sv`C hvw eyjMsI dw nWA kYlIPornIAw eyAr irsorsz borf hY ijs dw Cotw nWA kwrb jW Awrb vI hY[. kwrb ikauN bxweI geI? kYlIPornIAw dI srkwr v`loN hvw nUM ishq dy Xog r`Kx leI kwrb nWA dI sMsQw bxweI hY[ ies sMsQw nUM vwXUmMfl ‘c pYdw hor rhI gMdgI dy kwrnW dI Koj Aqy ies nUM dUr krn leI XqnW sbMDI pqw lwaux dI izMmyvwrI vI sONpI geI hY[ kYlIPornIAw ‘c hvw dI gMdgI dw mu`K kwrn hY motr vhIkl[ ies leI ieh sMsQw ies nUM rokx leI XqnSIl rihMdI hY[ jdoN qoN ieh bxI hY Awrb v`loN lokW, ibzns AdwirAW Aqy sQwnk srkwrW dy sihXog nwl kMm kIqw hY qW ik ies styt dy lokW dI ishq, ArQcwry Aqy vwqwvrxk soimAW dw bhuq G`t Krc krky vwqwvrx ‘c Su`DI r`KI jw sky Aqy vwXUmMfl ‘c pYdw ho rhy prdUSx nUM roikAw jw sky[ ieh kdoN bxI sI? ieh 1967 ‘c bxI sI[ gvrnr ronwlf rIgn ny mlPorf- kYrl AYkt ‘qy dsKq kIqy sn[ ies ‘c ibauro AwP sYnItySn Aqy motr vhIkl polUSn kMtrol borf nUM vI imlw id`qw igAw sI[ kwrb kYlIPornIAw AYnvwiernmYNtl pRotYkSn eyjMsI dw kYibnt p`Dr dw ie`k mihkmw hY[ ieh kyvl kYlP y r o nIAw ‘c hI ikauN hY? ikauN ik ie`k qW PYfrl klIn eyAr AYkt pws hox smyN kYlIPonIAw styt ‘c ieh hI ies qrHW dI ie`ko ie`k eyjMsI sI Aqy ies styt nUM hI ies qrHW dI rYgUlytrI srivs dyx dw h`k hwsl sI[ dUjIAW stytW dI ieh mrzI hY ik auh jW qW kwrb v`loN Apxwey jWdy mwp dMfW nUM Apxw lYx jW PYfrl srkwr dy mwp dMfW nUM[ kwrb dy inSwny kwrb dy imQy gey inSwinAW ‘c ishqmMd hvw dI iksm kwiem r`Kxw Aqy ies nUM pRwpq krnw hY; Awm jnqw nUM hvw ‘c imly zihrIly q`qW qoN bcwauxw; Aqy ies qrHW dI phuMc Apnwaux dw pRbMD krnw ijs rwhIN ryAr plUSn dy inXmW Aqy ivDIAW nUM Apnwauxw[ v`fy tr`kW leI ikhVy inXmW dI pwlxw zrUrI hY? v`fy tr`k ijnHW dw ku`l Bwr 26,000 pONf qoN v`D hY leI do qrHW dI ivDI hovygI[ ienHW PlItW nUM Aml krn leI do FMg hoxgy[ jW qW ieh ieMjx dy mwfl swl Anuswr c`l skdy hn Aqy jW Pyz ien AwpSn vrq skdy hn ijhVI ky izAwdw lckdwr hY[ Coty PlItW leI ikhVy bdl hn? Coty PlItW dy bdlW ‘c ie`k qW pihlI jnvrI 2014 qoN SurU krky pI AYm iPltr( pwrtIkulyt mYtr iPltr) dIAW SrqW pUrIAW krnw jW tr`k rIplysmYNt nUM jnvrI 2020 q`k A`gy pwauxw hY[Aqy 26,000 pONf qoN v`D Bwr vwly ies qoN vI bwAd q`k[ jy ieh bdl Apnwauxw hY qW vDyry Bwr vwly vhIklW vwly PlItW nUM hyT ilKI smW swrxI ApnwauxI cwhIdI hY: jnvrI 1, 2014 q`k G`to G`t ie`k vhIkl ‘c pI AYm iPltr hoxw cwhIdw hY jnvrI 1, 2015 q`k G`to G`t do vhIklW ‘c pI AYm iPltr hoxw cwhIdw hY jnvrI 1, 2016 q`k G`to G`t iqMn vhIklW ‘c pI AYm iPltr hoxw cwhIdw hY pI AYm (pwrtIkulyt mYtr) iPltr dI loV pUrI krn leI jW qW hweIAYst pI AYm iPltr irtroiPt lwieAw jwvy ijhVw ey Awr bI MARCH / APRIL 2014



CARB Vehicle replacements begin January 1, 2020 on the same model year schedule as other fleets. You can also delay heavier truck replacements until January 1, 2023 if you show that all of your heavier vehicles are equipped with PM filters by January 1, 2014. Small fleet owners must have reported their vehicle information no later than January 31, 2014 to use these options and to demonstrate compliance. How do I comply with the small fleet option? If you own, two or three trucks, you must show that one truck had a PM filter by January 1, 2014. You will need to report information about the truck and PM filter that was installed by the January 31, 2014 reporting deadline. You will need to report annually until all trucks are equipped with PM filters. Starting January 1, 2020 you will need to upgrade to 2010 model year engines. The compliance requirements are summarized in the table below: Optional Small Fleet Compliance Schedule for Heavier Vehicles January 1, 2014 One truck must have a PM filter installed January 1, 2015 Two trucks must have a PM filter installed January 1, 2016 All three trucks must have a PM filter installed January 1, 2020 Replace all 1999 or older model year engines January 1, 2021 Replace all 2000-2004 or older model year engines January 1, 2022 Replace all 2005-2006 or older model year engines January 1, 2023 All trucks must have 2010 model year engines If all trucks have PM filters before January 1, 2014, compliance for those trucks is extended until 2023. When is the regulation implemented? The Truck and Bus Regulation was adopted in 2008 to clean up harmful emissions from nearly all heavy-duty diesel trucks operating in California. The regulation was amended in 2010 to provide economic relief to truckers affected by the recession, particularly small fleets, by delaying the first compliance requirements by one year and extending the time the truck could be operated before needing to be replaced. The regulation requires most heavy trucks in California to install soot (diesel particulate) filters or upgrade to newer models with filters by January 1, 2014, and that nearly all trucks have them installed by January 1, 2016. What are the penalties associated with not complying? Civil penalties can range from $300 to $10,000 per vehicle per day. ARB may obtain a judgment in superior court and can place liens on assets, real estate or personal property such as vehicles and other assets. At the request of ARB, the California Highway Patrol may remove the vehicle in violation in service or the Department of Motor Vehicles (DMV) can issue a vehicle license title stop. A DMV vehicle license title stop will prevent registration, renewal or transfer of your vehicle(s). ARB may file a tax offset request with the Franchise Tax Board for any amount owed to unpaid violations. Where can I get more information and assistance with in regards to CARB? You can call us at our toll free number at 1-800-965-9839 if you need assistance or want more information. 36

v`loN mnzUr kIqw igAw hY jW auh pI AYm iPltr ijhVy 2007 jW ies qoN nvyN swlW dy mwflW dy ieMjxW nwl hn[ vhIklW dI rIplysmYNt pihlI jnvrI, 2020 qoN SurU ho jwvygI AYnH ausy qrHW ijvyN hor swl dy mwflW dI hoxI hY[ jy qusIN ieh ivKw sko ik quhwfy swry hYvIAr tr`kW ‘c pihlI jnvrI 2014 q`k pI AYm iPltr l`g cu`ky hn qW qusIN hYvIAr tr`kW dI rIplysmYNt pihlI jnvrI 2023 q`k A`gy pw skdy ho[ Coty PlIt mwlkW leI ieh Cot lYx leI 31 jnvrI 2014 q`k Awpxy vhIkl dI swrI jwxkwrI dyxI zrUrI sI Aqy nwl hI ieh swbq krnw zrUrI sI ik aunHW ny inXmW dI pwlxw kr leI hY[ ienHW inXmW dI smwl PlIt AwpSn ‘c ikvyN vrqoN kIqI jwvy? jy quhwfy do jW iqMn tr`k hn qW quhwnUM ieh is`D krnw hovygw ik quhwfy tr`k ‘c pihlI jnvrI 2014 nUM pI AYm iPltr l`gw hoieAw sI[ ies dI jwxkwrI quhwnUM 31 jnvrI 2014 q`k dy dyxI zrUrI bxdI sI[ quhwnUM ieh jwxkwrI audoN q`k hr swl dyxI pvygI jdoN q`k ik swry tr`kW ‘c pI AYm iPltr nhIN l`g jWdy[ pihlI jnvrI 2020 qoN quhwnUM 2010 mwfl dy ieMjxW Anuswr ApgRyf krnw pvygw[ ieh sB hyT ilKI swrxI ‘c d`isAw igAw hY: Optional Small Fleet Compliance Schedule for Heavier Vehicles jnvrI 1, 2014 - G`to G`t ie`k vhIkl ‘c pI AYm iPltr l`gw hoxw cwhIdw hY jnvrI 1, 2015 - G`to G`t do vhIklW ‘c pI AYm iPltr l`gw hoxw cwhIdw hY jnvrI 1, 2016 - G`to G`t iqMn vhIklW ‘c pI AYm iPltr l`gw hoxw cwhIdw hY jnvrI 1, 2020 - 1999 jW ies qoN purwxy swry mwflW dy ieMjxW dI bdlI jnvrI 1, 2021 - 2002 qoN 2004 jW ies qoN purwxy swry mwflW dy ieMjxW dI bdlI jnvrI 1, 2022 - 2005 qoN 2006 jW ies qoN purwxy swry mwflW dy ieMjxW dI bdlI jnvrI 1, 2023 - swry tr`kW ‘c G`to G`t 2010 mwfl dy ieMjx hox jy swry tr`kW ‘c pihlI jnvrI 2014 qoN pihlW pI AYm iPltr hn ies qrHW dy tr`kW leI Srq dI imAwd 2023 q`k vDw id`qI geI hY[ inXm kdoN lwgU kIqy gey? tr`k Aqy b`s rYgUlySn 2008 ‘c Apxwey gey qW ik l`g B`g swry v`fy fIzl tr`k jo kYlIPornIAw ‘c cldy hn qoN inkldy DUMeyN qoN vwXUmMfl nUM swP suQrw r`iKAw jw sky[ pr ies inXm nUM 2010 ‘c soiDAw igAw qW ik mMdy nwl jUJ rhy tr`k mwlkW, Kws krky Coty PlIt tr`k mwlkW nUM rwhq id`qI jw sky[ ies leI ies inXm nUM lwgU krn leI ie`k swl dw smW vDw id`qw igAw[ ienHW inXmW Anuswr kYlIPornIAw dy hYvI tr`kW leI ieh lwzmI sI ik pihlI jnvrI 2014 q`k fIzl dy DUMeyN dI kwlK nUM rokx leI inXmq iPltr lw lYx jW nvyN mwflW Anuswr A`pgryf kr lYx[ ies dy nwl ieh vI ikhw igAw hY ik pihlI jnvrI 2016 q`k swry hI ieh lw lYx[ ienHW hukmW dI aulG M xw krn vwly nMU kI szw hovg y I? ieh jurmwnw pRqI vhIkl hr roz 300 fwlr qoN 10,000 fwlr q`k ho skdw hY[ ies qrHW dy kysW ‘c ey Awr bI au`c AdwlqW qoN mnzUrI lY ky Ac`l jwiedwd , vhIkl jW hor AswisAW ‘qy lIAn vI pw skdI hY[ ey Awr bI v`loN kihx ‘qy kYlIPornIAw ptrol aus Kws vhIkl nUM hweIvyA ‘qy c`lx qoN rok skdI hY[ ifpwrtmYNt AwP motr vhIklz ( fI AYm vI) aus vhIkl nUM stwp lwiesMs dy hukm jwrI kr skdw hY[ fI AYm vI v`loN jwrI kIqy gey stwp lwiesMs kwrn vhIkl dI rijstrySn, irnIaul jW trWsPr rok id`qI jWdI hY[ aulMGxw kwrn kIqy gey jurmwny vsUlx leI ey Awr bI PRWcweIz tYks borf kol nw qwrI geI jurmwny Awid dI rkm sbMDI iSkwieq kr skdw hY[ kwrb sbMDI vDyry jwxkwrI Aqy shwieqw ik`QNo imldI hY? jy quhwnUM vDyry jwxkwrI dI loV hY qW qusIN tol PrI nMbr 1-800965-9839 ‘qy &on kr skdy ho[ MARCH / APRIL 2014

International Centre Toronto, Ontario Thursday April 10 - 10:00 am to 6:00 pm Friday April 11 -10:00 am to 6:00 pm Saturday April 12 - 9:00 am to 5:00 pm Gold Sponsor:

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Managing Workforce in Trucking tr`ikMg ‘c krmcwrIAW dI dyK Bwl The transportation industry operates in an extremely dynamic tRWsportySn ieMfstrI dw kMm bhuq hI gqISIl vwly mwhOl ‘c huMdw environment. The market conditions, technology and competihY[mwrikt dy hwlwq, qknIk Aqy mukwbly vwilAW dw lgwqwr vwDw ho tors are continuously evolving. Human Resources is one of the irhw hY[ ieMfstrI nUM A`gy vDwaux leI nOkrI dyx vwlw ivBwg ie`k bhuq most significant characteristics necessary to keep the industry hI mh`qv pUrn BUimkw inBwauNdw hY[ pr ies dI AxdyKI kIqI jw rhI moving in a forward direction, but this sector is largely overhY[ AsIN Aksr hI suxdy hW ik trWsportySn kMpnIAW Awpxy ibzns dy looked. We often hear about transportation companies changing mwfl, swzo swmwn, kMm dy BUgoilk iK`qy bdl rhIAW hn[ pr auh Awpxy their business models, equipment types or geographikMm krn vwly krmcwrIAW nUM ienHW qbdIlIAW leI Fu`kvyN bdlwA cal operational regions; however they reluctantly fail nhIN krdIAW[ ies qrHW keI vwr aus Prm dy Biv`KI ivkws leI to implement solutions to adequately prepare their v`fw Kqrw pYdw ho jWdw hY[ kwrn ieh ik mnu`KI srmwieAw iksy workforce to support these changes. This can often vpwrk Adwry Aqy ausdy shwiek AdwirAW dw AinKVvW AMg hY[ pose a significant threat to the future development of ieh bhuq zrUrI hY ik jy vwqwvrx gqISIl hY qW krmcwrI vI aus the firm, as human capital is an integral component in Anuswr hI hoxy cwhIdy hn[ ieh bhuq zrUrI hY ik kMpnI dIAW the development of business services and the markets bdl rhIAW siQqIAW Aqy bdl rhy audySW Anuswr aus kol Fu`kvyN that support them. A dynamic environment requires a inpuMn kMm krn vwly hox jo kMpnI dIAW AwsW ‘qy pUry auqrn[ ies dynamic work force. It is imperative that an organi- Dara Nagra leI kMm krn vwilAW nUM r`Kx dw FMg qrIkw vI bdl rhy audySW zation has the right employees with the right skills to vwlw hI hoxw cwhIdw hY[ ikauN ik ieh qW kMm krn vwly hI hn MBA PMP ® support the strategic objectives of the company. The ijnHW ny mwrikt dy nvyN tIicAW nUM pRwpq krnw hY[ hiring process needs to synchronize one’s market segments with ijhVIAW sMsQwvW jW kMpnIAW Awpxy kMm- kwj nMU vDwauxw cwhuMdIAW the labor segment. It is the employees who need to provide serhn aunHW leI mu`K kMm ieh ik auh loVINdy Aqy mwihr krmcwrIAW dI cox vices in the targeted market segments. krn[ sbMDq sMsQw dI Biv`K dI qr`kI leI kwbl Aqy imhnqI krmThe significance of obtaining qualified employees is the numcwrIAW dI loV hY[ikauN ik lybr mwrikt qW sImq hI hY ies leI aus ber one concern facing organizations in their efforts to expand. ‘coN hI ies qrHW dy krmcwrIAw dI cox krnI hY jo ik iksy Kws kMpnI Efficiency and innovation within the work place are key facets nUM vDIAw clwaux dy smr`Q hovy[ ies swrI prikirAw leI zrUrI hY ik in determining the future success of an organization. Compaies leI AKbwrW rwhIN AYf id`qI jwvy, sYmInwr lwey jwx Aqy hor ies nies must strategically formalize solutions to recruit the best qrHW dy FMg Apxwey jwx ijs nwl vDIAw kMm krn vwLI tIm dI cox candidates from the fixed labor pool. There is a need to implekIqI jw sky[ iksy tRWsportySn kMpnI dw mu`Flw audyS ieh hI huMdw hY ik ment a dynamic strategy to recruit qualified individuals through auh tRWsportysn ieMfstrI mwrkIitMg pRqIinD vjoN mohrI rol inBwaux dy the utilization of newspaper ads, job fairs, university informasmr`Q hovy[ies leI zrUrI hY ik auh qjrbykwr Aqy mwihr krmcwrIAW tion seminars and co-op programs. The primary intention of dI cox kry[ pRbMDkI FWcy ‘ c bhuq swrIAW qbdIlIAW Aw rhIAW hn a company’s marketing campaign needs to focus on gaining a ies dw pRBwv kMpnIAW Aqy aunHW nwL sbMDq krmcwrIAW ‘qy pYxw vI reputable presence in the transportation sector as an industry lwzmI hY[ ies ieMfstrI ‘c hr kMpnI ieh socx leI mzbUr hY ik auh leader, which significantly assist in attracting qualified candiikvyN cMgy krmcwrI BrqI kry Aqy aunHW nUM kMpnI ‘c itky rihx leI ikhVy dates for the available positions. FMg Apxwvy[ ijhVIAW kMpnIAW krmcwrIAW dIAW loVW nUM smJky aunHW The landscape of the organizational work force is undergoing dIAW mMgW nUM pUrIAW krn leI Fu`kvyN prbMD krdIAW rihxgIAW, auh tremendous change and future trends indicate this characteristic hI ieMfstrI ‘c kwmXwb hoxgIAW[ ienHW bdlwvW dy clidAW krmcwrI will dramatically alter the way companies relate to their emsmUh vI Awpxy kMm vwly QwvW ‘qy ies Anuswr hI rveIAw Apnwauxw ployees. Hiring and retaining good employees have become the cwhuMdy hn[ Ajoky krmcwrI hyT ilKIAW g`lW nUM vDyry qrjIh idMdy hn: primary concerns of nearly every company in every industry. * pirvwirk qrjIh Companies that understand what their employees want and need * BweIvwlI dI Bwvnw in the workplace and make strategic decisions to proactively * vDIAw jIvn dI Bwvnw fulfill those needs will become the dominant players in their * vwlMtIAr Bwvnw respective markets. Concurrent with these trends, the emerging * KudmuKiqAwrI work force is developing very different attitudes about their role * lckdwr Aqy bdlxXog in the workplace. Today’s employees place a high priority on krmcwrIAW nUM Awpxy kol r`Kx dI vI ie`k cuxOqI hY[ ies leI hyT the following: ilKIAW pMj v`K v`K siQqIAW dw iDAwn r`Kxw cwhIdw hY[ • Family orientation * vwqwvrx sbMDI: kMm vwlI QW ies qrHW dI hoxI Aqy r`KxI cwhIdI hY • Sense of community ik kMm krn vwilAW nUM ie`Qy rihxw vDIAw l`gy[ • Quality of life issues * sbMD: ies g`l vl iDAwn idE ik quhwfy kol kMm krn vwilAW • Volunteerism nwl qusIN iks qrHW dw ivvhwr krnw hY Aqy auh Awps ‘c iks qrHW dw • Autonomy vrqwA krdy hn[ • Flexibility and nonconformity * ivkws: injI Aqy pySy dy ivkws Anuswr TIk qrHW nwl ivhwr kro[ Overcoming the retention challenge requires the implementa* nukswn pUrqI: kyvl qnKwh Aqy muFlI Awmdn dI QW Asl nukswn tion of five distinct categories of retention strategies: dI pUrqI nUM iDAwn ‘c r`Ko[ 38


Managing Workforce in Trucking • Environmental: Create and maintain a workplace that attracts, retains and nourishes good people. • Relationship: Focus on how to treat people and how they treat each other. • Support: Give people the tools, equipment and information to get the job done. • Growth: Deal with personal and professional growth. • Compensation: Cover the broad spectrum of total compensation, not just base pay and salary. One of the secret ingredients to empower the company with human capital is to have a proper work structure in place. Job design and specialization are fundamental components of strategic planning and ensuring organizational growth prospects are attained. Companies are increasingly dependent on comparative advantage and worker efficiency to stay afloat in today’s integrated global market place. This characteristic forces organizations to regularly appraise psychological assessments, to determine their employees’ sense of responsibilities, and knowledge of work activities. This article compares the traditional approaches to job design with some of the newly developing approaches. The traditional approaches categorize the work force into two major categories: 1) Management 2) Workers Management - can be most effective if it devises rules and procedures to govern the way in which a task is to be undertaken. Management is assumed to be more effective than labor at devising methods for executing the work and at planning and organizing. By breaking the work down into simple elements: • the training of workers is clearly simplified • workers are more easily substituted, one for another • supervision is made easier as it is apparent when workers are doing something that is not part of the specified task. Workers - Human beings are rational economic beings. In basic economics, labor is a commodity no different than apples or cold-rolled steel. The prime goal is assumed to be monetary and consequently reward systems which relate pay levels to output are seen as likely to result in maximum output. As such, humans will examine a situation and identify a course of action likely to maximize their self-interest and act accordingly. All that is required to maximize output, from the organization’s perspective, is to hire the right people, train them properly and construct an appropriate reward system. If the work can be paced, say by a machine, a worker can develop a natural rhythm and momentum. This approach ignores the psychological and social aspects of work to the detriment of the organization, the workforce and society as a whole. For instance, high levels of task rationalization are associated with high levels of boredom, which in turn is associated with job dissatisfaction and counterproductive worker behavior. The newer approaches for job design started considering non-economic caveats which are very important to the employees. These include distributive and procedural justice, social comparisons, social status and organization culture. According to various literatures on motivation, individuals often have problems consistently articulating what they want from a job. Therefore, employers have to create an open, fair, stress free and productive work atmosphere. Then, the employees can provide fair feedback and inputs without being afraid of losing their jobs. Productivity and quality are two important aspects in an organization. Adequate emphasis on both components spells success for the organization in the long run. At the same time, the employees should have job satisfaction. Only then do the first two aspects have significance. Thus, designing an effective and efficient job design, and organizing the three aspects of productivity, quality and job satisfaction becomes of paramount importance for the organization. MARCH / APRIL 2014


The Document called bills of lading fwkUmYNt, ijs nUM ib`l Aw& lYifMg kihMdy hn[ A

professional driver will sign thousands of bills of lading in their career…yet few know what it is all about. I remember the first time I saw I box of blank bill of lading forms I though some idiot spelled ‘loading wrong”. Little did I know that the care the care and history of the making of that document. With the bill of lading the driver protects and obligates himself and the carrier to safely transport the number and time of goods and deliver then to the appointed destination in good order. In Canada and in US interstate transportation the bill of lading must contain these items: 1. The carriers name 2. Names of consignor and consignee. 3. Origin and destination points. 4. Number of packages. 5. Description of freight. Every shipment must have one. The carrier must issue or cause to be issued the bill of lading so if your shipper gives you a scale ticket or some other document, you have to make a bill of lading out and have it signed. I have seen drivers fined at scales for not having a bill of lading, for not having the carrier name on the bill match the name on the truck, for not having an adequate description ( in this case, a load of cedar shakes was described as “1 wood “). Even if you are using another carrier’s form, write “via Name” where Name is the name of your company, near the top. The number of packages is the next biggest problem for drivers. The rule here is that if you did not count it, don’t sign for it. If you are picking up a loaded trailer always sign “shippers load and count” next to your name. If the shipper is loading 20 pallets and the bill said 2000 pcs you can either let then have you count the pieces or sign “20 pallets said to contain 2000 pcs’ next to your name. The bill of lading is a special contract that carries specific rights and obligation codified in law, that have been developed in the way goods are traditionally transported. It is signed by the shipper and the driver but the consignee and the owner of the goods are also parties to the contract even though they did not have any thing to do with the making of it and may not of even had any choice in who the carrier would be. When you sign the bill of lading, you have now made your carrier, or you, if you’re an owner operator responsible for the value of the goods and for transporting then with “due” dispatch. You should make your dispatcher aware of any of the following 40

- Ken Davey

ie`k pySyvr frweIvr ƒ Awpxy jIvn kwl iv`c hzwrW lYifMg ib`l sweIn krny pYNdy hn pr QohVy jwxdy hn ik lYifMg ib`l huMdw kI hY Aqy iks vwsqy hY[mYƒ Xwd hY jd mYN pihlIvwr ies ib`l dy KwlI Kwny dyKy sn qW mYN smiJAw sI ik iksy ny glqI nwl Loading dI QW Lading Sbd ilK ky spYilMg imstyk kIqI hY[mYNƒ ies ib`l dI mh`qw bwry koeI Kws igAwn nhIN sI[lYifMg ib`l nwl ij`Qy frweIvr sur`iKAq ho jWdy hn[ au~Qy auh Awpxy Aqy kMpnI qy Aihswn vI krdw hY ik ausny swrIAW vsqW TIk Twk hwlq iv`c, pUrI igxqI iv`c Aqy smyN isr mMzl qy phuMcw id`qIAW hn[ knyfw Aqy AmrIkw iv`c AMqrrwzI Fohw FohweI leI lYifMg ib`l iv`c hyT ilKIAW g`lW dw drz hoxw bhuq zruUrI hY: 1. kMpnI dw nW 2. Bwr Byjx Aqy mMgvwaux vwly dw nW 3. AwrMBk Aqy phuMc sQwn dw nW 4. pYktW dI igxqI 5. Bwr dI ivvrx lYifMg ib`l hr iS`pmYNt leI v`Krw hoxw cwhIdw hY[mYN AYsy frweIvr vyKy hn ijnHW ƒ skyl qy ies leI jurmwnw ho jWdw h ikauNik aus kol lYifMg ib`l nhIN huMdw jW ib`l nwl kMpnI dw nW mYc nhIN kr irhw huMdw jW Bwr dw rIk ivvrx nhIN id`qw huMdw[ frweIvrW leI AglI v`fI sm`isAw pYktW jW bMflW dI igxqI hY[knUMn Anuswr jy qusIN bMflW dI igxqI nhIN kIqI qW hsqwKr vI nw kro[jy qusIN loff tRyl lY ky jw rhy ho qW Awpxy nW dy A`gy “Shipppers Load and Count” ilK dyvo[jy kr iSpr ny 20 bMfl lYNdy hn Aqy ikhw jWdw hY ik iehnW iv`c 2000 pIs hn qW jW qy ausƒ igxqI krvwaux leI kro Aqy jW Awpxy dsqKqW nwl ilK dyvo ik 20 bMfl hn ijnHW iv`c 2000 pIs hox bwry ikhw jw irhw hY[ lYifMg ib`l Ajyhw p`qr hY jo kwƒn Anuswr Kws AiDkwrW Aqy izmyvwrIAW bwry ibAwn krdw hY[ies au~qy BwvyN iS`pr Aqy frweIvr dy hI hsqwKr huMdy hn pr mwl mMgvwaux vwlw Aqy mwlk vI pwrtI hI igxy jWdy hn[ jdoN qusIN lYifMg ib`l qy hsqwKr krdy ho qW qusIN kMpnI ƒ jW anr-Aprytr hox qy Awpxy Awp ƒ lof ƒ TIk Twk phuMcwaux leI ijMmyvwr bxw lYNdy ho[jdoN hyT iliKAw g`lW bwry pqw l`gy qW Awpxy ifspYcr ƒ hmySw Awgwh kro:1. hweI vYlXU gufz:- jykr ifklyAr nhIN kIqI hoeI qW knyfw dy AMdr gfz dI vYlXU v`D qoN v`D do fwlr pRqI pwaUNf igxI jWdI hY ies leI jy iS`pr ny vYlXU ifklyAr kIqI hoeI hY qW ifspYcr ƒ zrUr d`soN[AmrIkW jW AMqr rwStrI iSpmYNts qy koeI sImW inrDwr nhIN hY pr myrI slwh hY ik quhwfI ifspYc ƒ hr aus iSpmYNt dI jwxkwrI hoxI cwhIdI hY ijsdI vYlXU pMj fwlr pRqI pONf qoN vDyry hY[ 2. filvrI dI p`kI qrIk: jd q`k lYifMg ib`l qy filvrI dI imqI drz nhIN hovygI kMpnI Bwr phuMcwaux leI imqI bD nhIN MARCH / APRIL 2014

The Document called bills of lading as soon as you find out notice them: High value goods. In Canada domestically, there is a $2.00 per lb. maximum value on goods unless otherwise declared so report any declared value. In the US or on international shipments there is no limit on liability and therefore my advice differs. I’d let dispatch know about any shipment over $5.00 per lb. Definite delivery dates. A carrier gas no obligation to move goods with other than due dispatch unless a delivery date is on the bill of lading. We used to move goods for ocean transport al the time and so the bill would always contain the words must deliver by “date” for vessel sailing. If the carrier was late with a delivery date definite load the carrier becomes liable for damages. Goods of extraordinary value. There is a big difference between a load of used furniture or a load of antiques. Same as a big difference between a load of posters and a load lithographed art prints. Let dispatch know if what your picking up is not exactly what they said it would be. Used goods. Sometimes you are picking up a shipment of warranty return goods or a used piece of equipment. Make sure the bill description reflect the facts the goods are used. Nonsense Cargo. I created this category all by myself. One blustery day in January we dispatched a driver to pick up a load of Tea. The contract did not call for heat and we assumed it was a load of loose or bagged tea, the same as the Coffee loads we transported that were bags of coffee beans. Unfortunately the cargo was bottles of ice tea. The shipper loaded it on an unheated trailer, the driver allowed the load to be loaded on an unheated trailer and set off to cross the great white north with 2600 miles of below zero temperature. Surprise the tea froze. The bottles broke. The load was a mess. We fought the claim based on our belief that the shipper should have specified heat, and not loaded an unheated trailer. The courts determined that the trucker is the “expert” in the driver shipper relationship and we bought a load of ice tea. Remember that the next time a 12 year old forklift driver wants to tell you how to load your truck. Keep your eyes open for things that don’t make sense to you.

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ryfIAl tr`k twier

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Have What It Takes

Tiger Tool is here to make sure technicians around the world have what it takes to get the job done, and done right.

Strut Compressor Safely and efficiently removes and installs the spring-over steering stabilizer found on most self-steering axles. 90102


Pin & Bushing Core Kit

King Pin Press

Removes and installs both rubber-isolated and threaded pins and bushings without removing the spring packs from the axle.

Designed for use on straight and tapered king pins from 7⁄8” to 2 5⁄32”. Generates over 46,000 lbs of force and weighs only 30 lbs.



1.800.661.4661 | MARCH / APRIL 2014

Peterbilt 579 An Overview

LOWEST COST OF OPERATION Aerodynamics Peterbilt innovations reduce operating costs With the 579, the combination of aerodynamic innovation and powertrain optimization delivers confidence and efficiency for the most cost-conscious companies. Designed for the best aerodynamic performance, we used Computational Fluid Dynamics to test, refine and validate. Peterbilt’s flexible Aero Packages provide the right combination of fairings, skirts and closeouts to exceed application-specific aerodynamic requirements. Available in a day cab, or with detachable sleeper, that adds versatility and longevity of a second life for highest resale value.

clweI dw Krcw sB qoN G`t eyArofYnwimks pItriblt dI nvIN Koj ny clweI dy Krcy Gtwey hn 579 mwfl nwL eyArofYnwimk dI Koj Aqy vDyry SkqI dy myl nwL auh kµpnIAW ijhVIAW Krcy sbµDI sucyq hn ƒ sµquStI Aqy Brosw imldw hY[ ieh eyArofynwimk dy vDIAw kµm krn ƒ mu`K r`K ky bxwieAw igAw hY[AsIN ies ƒ tYst krn, vDIAw bxwaux Aqy pRmwixq krn leI kµpUtySnl PlUief dI vrqoN kIqI hY[ pItriblt dI lck eyAro pYkyjz TIk PyAirµgz dy shI joV, skrt Aqy klozAwaUt ƒ TIk r`Kx leI shI eyArofYnwimk idµdw hY[ fyA kYb jW v`K kIqy jwx vwly slIpr ‘c imldw hY[ies nwl ies dI aumr hI nhIN vDdI sgoN rIsyl kImq vI vDdI hY[ MARCH / APRIL 2014





Built to last

Moving forward

The Model 579 is built to last. We made the new aluminum cab solid and durable, with the highest quality fit and finish. An in-mold process embeds color directly onto the dash for a long-lasting finish that virtually eliminates fading, scratching and peeling. Electrical wiring carriages support wiring and reduce wear and tear, adding to the overall durability of the components.

The Platinum interior features the revolutionary SmartNav system, an integrated, infotainment system. SmartNav features a 7-inch touch screen that provides real-time vehicle monitoring, a truck-specific Garmin navigation system, hands-free Bluetooth® connectivity, voice recognition, a fully integrated audio system with satellite radio as well as MP3, USB and iPod® capabilities.

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vDIAw bixAw


lµby smyN leI c`lx vwlw

A`gy hI A`gy

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plYtInm ieµtIrIAr ‘c vDIAw smwrtnYv isstm hY[smwrtnYv ‘c 7 t`c skrIn hY ijhVw vhIkl ƒ mOnItr krdw hY[ ies ‘c ie`k Kws iksm dw gwrimn nyvIgySn isstm, hYNfz PrI blUA tu`Q kOnYkitivtI, Avwz pCwnx vwlw, purI qrHW iek`Tw AwfIE isstm ijs ‘c ryfIE qoN ibnw AYm pI 3, XU AYs bI Aqy AweIpOf vrgIAw suivDwvW hn[ 43





CAB The space to excel By designing our new cab around the driver, we’ve created an environment that drivers want to be in. The result is a spacious and ergonomic cab interior designed to put everything in reach and with the driver in mind. A new driver display package features large, easy-to-read, operationcritical gauges. The multi-function steering wheel features convenient access to cruise control and audio controls. Switches are backlit for enhanced nighttime visibility. Peterbilt’s SmartNav system, an integrated telematics and infotainment system, provides real-time truck monitoring, truck-specific navigation, hands-free Bluetooth connectivity and satellite radio.

SLEEPER A home on the road The Model 579 features a generously sized sleeper that combines comfort with productivity in an ergonomic business area. The bunk holds an 82-inch mattress, the largest in the industry, and provides the amenities of home that Peterbilt is known for. An innovative television mount accommodates flat-screen TVs on a convenient swivel. Abundant overhead storage spaces are thoughtfully designed and contribute to more flexible organization. Strategically placed LED lighting creates a pleasant ambiance for reading and working and saves battery life.

Eprytr leI Arwmdyh Aqy izAwdw kµm vwlw kYb

sOx leI QW


sVk ‘qy Gr

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FORWARD LIGHTING Visionary engineering To ensure the headlamps on the 579 were the best and the brightest, our engineers traveled to 10 countries and logged countless hours of research, testing and improving. The results are headlamps and fog lamps that have the best down-road visibility and coverage in the industry. Designed for a consistent beam distribution and exceptional overall road coverage, our headlamps deliver a homogenous pattern and less eye fatigue. A large, one-piece windshield aids visibility and standard air-disc brakes significantly reduce stopping distances.

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For detail information, visit:



Is my Bank really the Right Choice for ME ?


very good client of mine had recently sold his two dump trucks and asked me to help the new buyers secure financing for the units. We managed to get the buyers approved for the lease and had everything ready to go – but then an unfortunate incident occurred. Our office did a full search on the 2 dump trucks and noticed that there was a general security agreement registered on the two units. My client, the seller, was shocked to find this out as he never financed the units with the bank and was confused as to what had happened. Upon further digging, we found out that the seller took a loan for a truck a few years back and the bank put a GSA on all assets under the company. Because of this, the sale got delayed as the bank took a very long time removing the liens and interest in the trucks. This delay almost caused the death of the deal. Luckily, we were able to keep the buyer from going somewhere else and eventually got the bank to release the security and got the seller paid for the sale. What exactly happened here? As I go out and meet clients of all sizes, the same question keeps coming up – should I lease or go to my bank and get a loan. Well, if you read the story about my client and his frustrating experience with the bank, you hopefully figured out that the bank isn’t always the best choice, especially if you want to sell the equipment in the future. Let’s understand the difference of lease vs loan in more detail. Banks prefer to classify a loan as a “Revolving” loan. This gives them the ability to extend or cancel the loan on a yearly basis. This means annual submission of Financial Statements for review and approval, often with sizable review fees payable by you. Additionally, this loan is now a current liability, which can really distort your financial ratios. Leasing is fixed long term financing, with no yearly review fees. In addition, like the situation with my client in the story above, banks take a security interest in all of your company’s assets (presently owned and acquired in the future) by publicly filing a GSA or General Security Agreement. This ties up all of your assets, including inventory and receivables. Leasing files a PPSA or personal property security agreement only on the leased equipment. Finally, banks establish a maximum borrowing limit for the company, and generally the principals also. This restricts future borrowing. Leasing offers a multitude of alternative lending options in addition to your company’s bank lending options. It’s a common dilemma: lease or buy, buy or lease, which is better? Everyone who has ever considered leasing has had this question cross their mind. So what is the answer? Leases and loans are simply two different methods of equipment financing. One finances the use of the equipment; the other finances the purchase of the equipment. Each has its own benefits and drawbacks. It’s not possible to simply say that one is always better than the other because, well, it depends on your own particular situation and preferences. You should always do your research and get professional and solid advice from an Equipment Leasing Specialist. If you are looking for more information or have questions that need to be answered, please do not hesitate to contact me anytime – I am always here to help ! 46

- Anil Bissa

kI myrI bYNk dI cox shI hY? myry ie`k Kws gwhk v`loN Awpxy do fMp tr`k vycy Aqy mYnUM ikhw ik mYN aus KRId krn vwly leI Dn dw pRbMD krn leI mdd krW[ AsIN KRIdx vwly leI lIz dw pRbMD kr ilAw - pr AYnH ies smyN ie`k Gtnw vwpr geI[ swfy dPqr v`loN do fMp tr`kW sbMDI pUrI CwxbIx kIqI Aqy ies dOrwn ieh g`l swhmxy AweI ik ienHW tr`kW ‘qy ie`k sikaurtI AYgrImYNt sI[ vycx vwlw myrw klwieMt ieh sux ik h`kw b`kw rih igAw [ausdw kihxw sI ik aus ny qW ies qrHW kdy kIqw hI nhIN[ jdoN AsIN ies dI pUrI pu`C pVqwl kIqI qW pqw l`gw ik ku`J swl pihlW ies vycx vwly s`jx ny ie`k tr`k leI bYNk qoN krzw ilAw sI[ bYNk ny kMpnI dI swrI jwiedwd Aqy tr`k ‘qy jI AYs ey Bwv jnrl sikaurtI AYgrImYNt pw id`qI[ ies kwrn ieh iv`krI dw kMm keI smW ruikAw irhw, ikauN ik bYNk v`loN kMpnI dw ieh lIAn lwhux leI keI smW lw id`qw[ ies dyrI kwrn ieh sOdw l`g B`g Kqm hI ho igAw sI[ pr ieh cMgI g`l hoeI ik AsIN KRIdx vwly nUM hor sOdw krn dI QW ies dI aufIk krn leI rwzI kr ilAw[ bYNk ny AwKr sikaurtI htw leI Aqy KRIdx vwly ny vycx vwly nUM pYsy qwr ky sOdw mukMml kr ilAw[ ieh sB iks qrHW vwpirAw? jdoN mYN v`K v`K gwhkW nUM imldw hW iehI svwl au`Tdw rihMdw hY- kI mYN lIz krW jW bYNk qoN krzw lvW? pr jy myry klwieMt dI au`pr d`sI khwxI mn ‘c hY qW ies qrHW lgdw hY ik bhuqI vwr bYNk qoN krzw lYxw vI TIk nhIN rihMdw[ Kws krky aus smyN jy qusIN krzw lY ky KRIdI hoeI cIz nUM jldI hI vycxw cwhMudy ho[ AwE lon Aqy lIz dy Prk nUM pUrI qrHW smJIey[ bYNkW vwly lon nUM rIvOlivMg lon kihxw TIk smJdy hn[ ies nwl aunHW nUM ieh h`k iml jWdw hY ik swl ip`CoN auh ies nUM kYNsl jW smyN ‘c vwDw kr skdy hn[ iesdw Bwv ieh hY ik swlwnw PweInYNSnl stytmYNtW dI nzrswnI kIqI jWdI hY Aqy ies dI PIs lon lYx vwly isr pweI jWdI hY[ ies qoN ibnw ieh ie`k dyxdwrI hY ijhVI quhwfy ivqI Anupwq nUM ivgwV skdI hY[ ies dy ault lIizMg ie`k lMby smyN leI c`lx vwlI hY Aqy ies ‘qy koeI swlwnw irivaU PIs nhIN pYNdI[ ies qoN ibnw Awpxy klwieMt dI au`pr d`sI khwxI vWg bYNk quhwfI kMpnI qoN swrI jwiedwd ( jo hux hY jW bwAd ‘c pRwpq kIqI jwvygI ) dw sikaurtI irsk lYx leI jI AYs ey Bwv jnrl sikaurtI AYgrImYNt ilKvwauNdy hn[ ies qrHW auh quhwfy swry AswisAW nUM bMnH lYNdy hn[ ijs ‘c mOjUdw Aqy Biv`K ‘c pRwpq hox vwly vI Swml huMdy hn[ jdoN ik lIizMg ‘c isrP pI pI AYs ey Bwv prsnl pRwprtI sikaurtI AYgrImYNt hI huMdw hY ijhVw ik kyvl lIz kIqI geI pRwprtI ‘qy hI hUMdw hY[ ie`k hor g`l vI hY ik bYNk iksy kMpnI dw h`d krzw Awm qOr ‘qy mUl krzw mukrr kr idMdy hn[ ies nwl Biv`K ‘c auDwr lYx ‘qy pwbMdI l`g jWdI hY[ pr lIizMg ‘c hor bhuq swry bdl vI huMdy hn ijs ‘c bYNk qoN auDwr lYx dy bdl Awid vI Swml hn[ keI vwr AwdmI c`kr ‘c pY jWdw hY ik lIz jW KRIdx ‘coN kI kryy? ijs iksy ny vI kdy lIz krn leI soicAw ausdy mn ‘c ie`k vwr ieh svwl zrUr AwieAw hovygw[ ies leI iesdw jvwb kI hY? swz smwn KRIdx leI Asl ‘c lIz Aqy lon do bdl hn[ ie`k qW koeI Kws swzo smwn dI vrqoN krn leI Dn idMdw hY Aqy dUjw ieh KRIdx leI[ ienHW dovW dyy LwB vI hn Aqy nukswn vI[ hr hwlq ‘c ieh kihxw AOKw hY ik ienHW ‘coN ie`k hI cMgw hY Aqy dUjw mwVw[ Asl ‘c ieh quhwfIAW AwpxIAW psMdW Aqy hwlqW ‘qy inrBr krdw hY[ ies qrHW dy hwlwq ‘c pihlW qW quhwnUM Awp Koj krnI cwhIdI hY Aqy bwAd ‘c iksy iekuiepmYNt lIizMg spYSilst qoN slwh lYxI cwhIdI hY[ jy quhwnUM hor jwxkwrI jW slwh dI loV hY qW qusIN myry nwl vI sMprk kr skdy ho[ iJjkxw nw qusIN myry nwl jd mrzI g`lbwq kr skdy ho[ quhwfI mdd krn leI mYN hmySw hwzr hW[ MARCH / APRIL 2014

PwienYNisMg qy spirMg pRmoSn! tRylr au~pr isr& pihlI Aqy Aw^rI ikSq hI idE (O.A.C) tr`k LIz au~pr ryt G`t kIqy (O.A.C)

Spring Promotion Going on Now ! First and Last Payment ONLY on Trailers (O.A.C) Reduced Rates for truck leases (O.A.C)

Spring Promotion

Truck Rate Promotion

Trailer Promotion

At Mercado Capital Corporation we are not tied to a single equipment manufacturer: we can provide equipment leases for all makes and models of equipment, across almost every industry, for businesses of almost any size. We provide ď€ nancing for equipment in the following industries:



Desi Trucking - Eastern Mar Apr 2014  
Desi Trucking - Eastern Mar Apr 2014