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MANAGING DEMAND IN SOCIAL CARE

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STAND UP FOR YOUR CLIENTS' RIGHTS

BEST PRACTICE FOR PEOPLE WITH DEMENTIA

JUST 174 COMPLIMENTARY PASSES REMAINING!

Secure your conference pass: Issue 16 | www.healthpluscare.co.uk

SOCIAL CARE NEEDS A LONG TERM FUNDING SOLUTION

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s Ahmed, who will be chairing the Residential & Nursing Care Theatre at Health+Care, says recruitment and retention of care workers are currently very much on the minds of the small and medium care providers she represents.

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Ensuring care homes have a steady supply of staff as the UK withdraws from the EU is key to the viability of the sector, warns Nadra Ahmed, Chairman of the National Care Association.

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Professor Martin Green, CEO, Care England

A stable workforce must be a key issue in Brexit talks warn care home providers A co-convenor for the Cavendish Coalition, an influential group of health and care organisations committed to ensuring standards of care are maintained as Britain prepares to withdraw from the EU, Ms Ahmed says they have been lobbying the Government on the issue. The group provided evidence to the House of Commons Health Committee on Brexit which has published a report calling for a streamlined process for recruiting health and care staff from overseas. The report makes clear that criteria should not just be about pay, but also about valuing public service and being able to recruit the staff social care needs to deliver safe, compassionate and high-quality care.

The Home Care Theatre: Topical debate, solutions and inspiration

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hey will have to decide whether or not it is going to be via general taxation, specific funding, or even by opening up the insurance market. One of the key problems with the current system is that it works in five year time frames when we need a strategy that works over decades,’ he argues.

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The new government must develop a long-term sustainable solution for funding social care, says Professor Martin Green.

Professor Green, who will be outlining his thoughts on the future of social care at Health+Care, points out that in the last 20 years there have been numerous reports on social care from Lord Sutherland (Royal Commission on Long-Term Care of Older People), Derek Wanless (report on NHS funding), Andrew Dilnot (review into the funding for care and support in England) and Kate Barker (review of UK housing supply) – but the key questions remain and have not altered. We have had 20 years of shilly-shallying since then. We could have had 20 years where people knew what the position was and made provision for it. The question is will the politicians come up with the answers?’

www.healthpluscare.co.uk/ carenews or call 0207 348 5276

Colin Angel, Policy and Campaigns Director, UKHCA

Five key themes of quality, the operating environment, commissioning practice, recruitment and integration will be tackled by speakers in the Home Care Theatre at the Health+Care Show.

C Nadra Ahmed, Ahmed, Chair, National Care Association

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olin Angel, Policy and Campaigns Director, United Kingdom Homecare Association (UKHCA), who will be chairing the theatre, says a session on outcome based commissioning run by Atlantic Customer Solutions, thought leaders on this topic, should be a highlight for commissioners.

> CONTINUED ON PAGE 7

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HEALTHCARE PROVIDER OR HEALTHCARE BUSINESS? CONTENTS: DEMAND IN SOCIAL CARE 3 SPEAKER PROGRAMME 4-5 CARE HOME LIVE FEATURE 8-9 THE CARE ACT 11

Editorial Team: Julie Penfold Reporter Francesca Robinson Reporter Mike Broad Content and Programme Director

Health+Care Team: Gary King Event Director Michael Corbett Show Manager Charlotte Cross Business Development Executive Sarah Bray Marketing Manager Alex Jones Group Marketing Manager

COMMISSIONING BEST PRACTICE FOR PEOPLE WITH DEMENTIA

Organised by:

FOLLOW US ON SOCIAL MEDIA FOR THE LATEST UPDATES

@healthpluscare Health+Care Health Plus Care Network

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his is the view of Tim McLachlan, Operations Director Greater London for the Alzheimer’s Society, who will talk about what good commissioning looks like in a presentation to Health+Care. ‘He says the hallmarks of effective commissioning are: • Dementia advisers: People with dementia and their carers have to deal with on average 20 different health professionals. Dementia advisers can help people to navigate the complexities of the health and social care system. Research by the Alzheimer’s Society has demonstrated that every £1 invested in a dementia adviser realises £4 in value. • Support for self-management: Two thirds of people with dementia have a comorbidity and need support to selfmanage their condition – this can be provided by a local organisation, particular support services or a service

specifically available in the area where that person lives. • Community-based support: People with dementia need support to stay in their own homes and communities for as long as possible. If this is provided commissioners will spend less on hospital care or care in a residential setting. ‘It’s not about commissioning the same services everywhere but providing the services that are right for the local environment. The system must respond to local needs and therefore commissioners need to understand those needs,’ says Mr Lachlan. The main message Mr Lachlan says he hopes both commissioners and providers will take away from his talk is that a dementia adviser structure not only helps people with dementia but also saves money. He will explain the steps involved in commissioning dementia advisers and give some real life examples of areas where this system is working effectively. He will also talk about the effectiveness of basing dementia advisers in GP surgeries and the help that the Alzheimer’s Society can give for example through Dementia Connect, a comprehensive local services directory for people affected by dementia in England, Wales and Northern Ireland.

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Dementia is the biggest health and social care challenge facing the country so services must be commissioned effectively in order to make best use of tight resources.

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so you can focus on caring for your patients. Here's one example. When hiring a new caregiver, the "business" of healthcare requires them to complete a lot of paperwork, be issued a computer, phone number, and email address, receive training, have credentials verified, attend orientation, have payroll setup, and a thousand other small tasks that take time and energy away from their core job of caring for people. With the GoodLooking app though, you simple click the "Hire" button and we handle those tasks for you. We ship your caregiver a tablet, we give them a phone number and email address, we have them complete their paperwork online, and we make sure they finish their

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nfortunately once they join the industry, they quickly realize "helping people" is a very small part of the job. Paperwork is the job. Meetings, regulations, billings, coordination, more meetings - that's healthcare today. More often than not, nurses, caregivers and staff are all overwhelmed with the "business" of healthcare and have little extra energy left to actual help people. The business of healthcare has turned a beautiful industry into a stressed out, frustrated, confusing, and complicated mess. That's why The GoodLooking Company was created, to bring beauty back to healthcare. We build products that remove or automate those million little distractions

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The vast majority of people I meet in this industry were first attracted to it because they wanted to help others. Nurses want to treat patients. Physicians want to cure illnesses. Caregivers want to take care of people in need. The ability to help people is the number one reason people become healthcare workers.

Tim McLachlan, Operations Director Great London, Alzheimer's Society ‘The main thing at the end of the day is that this is not about other people; this is about you and me and everybody in the room because we will all know or love somebody who is affected by dementia. Commissioning services effectively is about doing what is right for us and our families, both now and in the future,’ says Mr McLachlan.

Secure your complimentary pass to attend Tim McLachlan’s session at Health+Care nd get complete access to all 18 theatres including the new Digital Healthcare Show: www.healthpluscare.co.uk/carenews

JUST 174 COMPLIMENTARY PASSES REMAINING SECURE YOUR FREE PASS ONLINE: WWW.HEALTHPLUSCARE.CO.UK/CARENEWS CALL: 0207 348 5276


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HOW TO MANAGE DEMAND IN SOCIAL CARE 17 20

Councils must be prepared to think bigger, be bolder and do things differently in order to manage the market for social care, Fiona Richardson, Assistant Director, Institute of Public Care (IPC), Oxford Brookes University, will tell Health+Care delegates.

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he will be giving a presentation on how local authorities can fulfil their duty under the Care Act 2014 to ensure that

there is a sufficient market to meet the needs of people with care and support needs. But many smaller care providers are either going out of business or choosing to

close and there are also fewer, larger providers, many of whom our focusing more on self-funder market and are relying less on local authorities to purchase their services. ‘We can't just carry on doing a little bit more of what we've already done because the numbers of older people are increasing and there is a risk of destabilisation in the market,’ she says. However there are options for local authorities to rethink how they operate in order to reduce demand.

These were set out in an IPC report published in March which highlights how taking a performance management approach can help Councils deliver outcomes and better manage demand in adult social care.

‘Councils are receptive to thinking differently because money is getting tighter and tighter. So most councils have already done the obvious things – tightened eligibility criteria for services, streamlined services and

The six steps for managing demand in social care cover: • Managing demand through the front door of the Council • Managing demand from acute hospitals • Effective short-term interventions for people in the community • Designing the care system for people with long term needs • Developing a workforce to manage demand • Governance and management arrangements to sustain improvements

reduced staff but still more savings need to be made and demand continues to increase. You can't just look at the market in isolation, you need to think about what else that you can do. ‘Turning

a

large

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services

department around to do things differently is not easy and there are no quick silver bullets but the IPC report @Six Steps to Manging Demand in Social Care’ has set out the things that Councils need to

Fiona Richardson, Assistant Director, Institute of Public Care (IPC), Oxford Brookes University

concentrate on,’ says Ms Richardson.

Secure your complimentary pass to attend Fiona Richardson’s session at Health+Care and get complete access to all 18 theatres including the new Digital Healthcare Show: www.healthpluscare.co.uk/carenews

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HEALTH+CARE PROGRAMME | WEDNESDAY 28 JUNE 2017 RESIDENTIAL & NURSING CARE THEATRE

Sponsored by:

HOME CARE THEATRE

Sponsored by:

Chair: Colin Angel, Policy and Campaigns Director, UKHCA

Chair: Nadra Ahmed, Chair, National Care Association

09:10-09:40 Future of Social Care - the way forward Professor Martin Green, CEO, Care England

10:05-10:35 Developing an “Outstanding” care company Tushar Shah, Director, Bluebird Care Mehul Shah, Director, Bluebird Care

10:10-10:40 UK care home market overview Julian Evans, Head of Healthcare & Hotels, Knight Frank LLP 10:45-11:15 Taking care of you and your business while you take care of your clients Ian Price, Divisional Director, St. James’s Place Wealth Management 11:40-12:10 Driving integration between health and social care: The Better Care Fund, 2017-19 Rosie Seymour, Deputy Programme Director, Better Care Fund

12:50-13:20 Does integration hold the future to a sustainable social care sector? Rosie Seymour, Deputy Programme Director, Better Care Fund Caroline Maclean, Operational Director, Adult Social Services, London Borough of Redbridge Dr Josephine Sauvage, Chair, Islington CCG Sally Burlington, Head of Policy, Local Government Association

10:40-11:10 There are only TWO problems in care Paul Barry, Founder and CEO, everyLIFE Technologies 11:40-12:10 Doing more for less, how far can we go? Lessons learnt from a challenging year of local authority tenders Bill Watson, Company Director, Insequa Ltd 12:15-12:45 Transform how you recruit and retain care workers: in just 25 minutes Neil Eastwood, Founder and author of Saving Social Care, Sticky People

12:50-13:40

BOOK SIGNING: Neil Eastwood will be meeting and greeting delegates where you can purchase a signed copy of 'Saving Social Care'

BOOK SIGNING:

14:25-14:55 Sutton Homes of Care Vanguard - raising quality Caroline Pollington, Lead Nurse Care Home Vanguard Programme, Sutton Clinical Commissioning Group 15:00-15:20 Session delivered by Med e-care Dr Paul Beaulne, President, MED e-care Health

13:50-14:10 Devon Cares: taking health & social care integration to the next level Andy Ibbs, Director of Operations and Strategy, Northern Devon Healthcare NHS Trust John Griffiths, Managing Director, Homelife Carers

15:20-15:40 Harnessing the power of Care Intelligence for better clinical outcomes James Roach, Innovations Director, CareShield

14:15-14:45 Stand up for your clients’ rights - understand the Care Act Belinda Schwehr, CEO, CASCAIDr

16:05-16:55 The pursuit of 'outstanding' care - what are the practical steps? Ed Watkinson, Director of Care Quality, Quality Compliance Systems Ltd Beverley Manzar, Registered Manager, Ebury Court Care Home Sue Ascott, Director of Learning & Development, ACC UK

15:15-16:05 How can we promote personalisation for people with dementia in different care settings? Nicole Beeching, Head of Service development, Accord Group Pamela Holmes, Practice development manager, Scie Dominique Kent, CEO, The Good Care Group

16:40-17:10 Employment Law Update - the do’s and don’ts Peter Daly, Associate, Employment Law and Professional Discipline, Bindmans LLP

17:00-17:25 Changing the way the industry works Eddy Fishwick, Managing Director, FISC Healthcare

HEALTH+CARE PROGRAMME | THURSDAY 29 JUNE 2017 RESIDENTIAL & NURSING CARE THEATRE

Sponsored by:

Chair: Sharon Blackburn, Policy and Communications Director, National Care Forum

10:10-10:40 A profitable care home is a choice Mike Ogilvie, Chairman, OBC The Care Home Accountants 10:45-11:15 There are only TWO problems in care Paul Barry, Founder and CEO, everyLIFE Technologies

HOME CARE THEATRE Chair: Colin Angel, Policy and Campaigns Director, UKHCA 10:05-10:35 Homecare - A failing system Alan Long, CEO, Mears Group 10:40-11:10 The Age of Excellence: Healthcare as a Complete Business Jonathan A. Kovar, CEO, The Goodlooking Company

11:45-12:35 Revolution or Evolution - Technology in the care sector Eric Kihlstrom, Co Founder, Karelnn Ed Russell, Director of Innovation & Delivery, WCS Care Dr Jane Townson, Chief Executive Officer, Somerset Care

11:40-12:10 Improving staff retention at no extra cost Steven Frost, CEO, Smith & Henderson

12:50-13:40 Update on regulating social care Andrea Sutcliffe, Chief Inspector of Adult Social Care, CQC

12:50-13:20 Outcome Based Services: the promise and reality David Bell, Director, Atlantic Customer Solutions

14:25-14:55 Mind the gap from bedside to boardroom Ed Russell, Director of Innovation & Delivery, WCS Care 15:00-15:30 Working together to improve the care of people with Parkinson’s in Care Homes Lloyd Oates, Assistant Psychologist, Northumbria Healthcare NHS Foundation Trust 16:00-16:30 Interior design for care homes Jacqui Smith, Interior Designer, SBID Regional Director, SBID Healthcare Council member, HomeSmiths Ltd

Sponsored by:

14:20-14:50 Analysis of supply and demand in home care commissioning Emma Hanson, Head of Strategic Commissioning Adult Community Support, Kent County Council

14:55-15:25 Mobile technology within Health & Social Care Andrew Rowley, Managing Director, Frontier Group Paul Patarou, Head of Strategic Projects, Access Health and Social Care, Frontier Group & Access Group


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HEALTH+CARE PROGRAMME | WEDNESDAY 28 JUNE 2017 LOCAL GOVERNMENT THEATRE

BUSINESS THEATRE

Chair: John Kennedy, Consultant in Adult Social Care, John Kennedy Consultancy 10:10-10:40 Is commissioning the right thing to be doing at all? John Kennedy, Consultant in Adult Social Care, John Kennedy Consultancy 10:45-11:15 Commissioning for Better Outcomes: what does it mean for social care and health? Dr Jenny Harlock, Research Fellow, Health Services Management Centre, University of Birmingham Brigid Day, Adviser, Markets and Commissioning, Local Government Association 11:40-12:10 Commissioning best practice for people with dementia Timothy McLachlan, Operations Director - Greater London, Alzheimer’s Society 12:50-13:20 Local Authority Trading Company - The benefits and opportunities and challenges Alison Waller, Managing Director, Tricuro Limited 14:25-14:55 Changing our commissioning approach Michelle Atkinson, Commissioning Manager, Leeds City Council 15:00-15:30 Improving quality with creative leadership Chris Gage, Managing Director, Ladder to the Moon 16:10-16:55 The Theory of Change: An integrated approach to person centred care Dominique Kent, Chief Operating Officer, The Good Care Group

Delivered in partnership with:

10.30-11:00 Developing values & culture to become outstanding Rob Coulthard, Managing Director, Judgement Index 11:05-11:35 Using innovative technology to improve the quality of care and the quality of life for service users and their families in a care home setting Anthony Duhig, Business Development and Partner Manager, Person Centred Software 12:00-12:30 How to use Data Informatics to create a more personcentred, compliant and pre-emptive care business; within a small, medium or large organisation Nigel Gittins, Managing Director, Webroster Ltd 12:35-13:05 Do you really have a resourcing problem or do you have the wrong technology? Ian Price, Divisional Director, St. James’s Place Wealth Management 14:00-14:30 Corporate Financial Planning for Care Home Owners - a Case Study Paul Ridout, Managing Director, Ridouts Professional Services Plc Nathan Hollow, Senior Account Manager, PLMR Limited 15:45-16:15 Business sustainability in the current climate Dennis Bacon, Chair of Norfolk Independent Care, Member of Norfolk & Waveney STP Exec Group, Norfolk Independent Care 16:20-16:50 Get the best out of going digital – in a care home Malcolm Whitham, Area Manager, Sekoia

PLUS ACCESS TO 18 THEATRES INCLUDING THE BRAND NEW DIGITAL HEALTHCARE THEATRES

CATERING AND NUTRITION THEATRE

Sponsored by:

10:30 - 11:00 Establishing Good Nutrition & Hydration Practices in Care Homes Sophie Murray, Deputy Chair, NACC

NEW fo r 2017

11:05 - 11:45 Mmmm – Making Mealtimes more meaningful Steve Reynolds, Chair, NAPA (National Activity Providers Association) 12:00 - 12:30 Why the Over 50s DO need to supplement! Dr Max Gowland, Founder, Prime Fifty Ltd 12:35-13:05 The benefits of partnering with a contract caterer Richard Sainter, Head of Sales, Connect Catering 14:00-14:30 Nutrition and Hydration Week - More than a tea party! Derek Johnson and Caroline Lecko, Co Leads, Nutrition and Hydration Week 14:35 - 15:05 Session delivered by Louise Wilson, Assistant Science Manager, Yakult

CARE AT HOME PAVILION

Supported by:

10:35 - 11:05 Innovation through Partnership Portsmouth D2A using the Live-in Care Model, a case study Martin Ross, Managing Director and Board Member, Agincare Live-in Care

NEW fo r 2017

11:30-12:05 Session delivered by Promedica24 12:10 - 12:40 Session delivered by Dominque Kent CEO, The Good Care Group 13:30 - 14:00 The Helpcare Project: addressing the health and social care crisis across five countries (UK, Italy, Greece, Poland, Bulgaria) Carolyn Downs, Helpcare Project Direcotor, Lancaster University 14:05 - 14:35 Session delivered by Home Instead

HEALTH+CARE PROGRAMME | THURSDAY 29 JUNE 2017 LOCAL GOVERNMENT THEATRE 10:15-10:45 Market shaping in adult social care| Fiona Richardson, Assistant Director, Institute of Public Care, Oxford Brookes University

BUSINESS THEATRE

Delivered in partnership with:

10:30-11:00 Lessons to be learned from the Lincolnshire Social Care experience Melanie Weatherley, Chair, Lincolnshire Care Association

CATERING AND NUTRITION THEATRE

Sponsored by:

12:00 - 12:30 The Future of Health is in the Food We Serve Tarryn Gorre, Founder, Kafoodle Kare 12:35-13:05 Reducing Malnutrition in the Community: Good Practice Guide Roger Roger, Secretary, NACC

10:50-11:20 Supporting the well-being of communities together Antony Sadler, Service Director - Communities, Adults, Health and Communities Directorate, Wakefield Council

11:05 - 11:35 The need for change: Innovation in commissioning and service design Steve Jones, Director of Operations, Discovery

11:35-12:05 Our integration journey Katharine Willmette, Director Adult Operations South, Essex Council

12:00-12:30 Build a dream team around you with these 5 strategies Sophie Coulthard, Director, Judgment Index

12:10-12:40 Sustainable service developments for adults with complex needs within a community setting Jocelyn Savage, Development Manager, Dimensions UK

14:00-14:30 Social Value – what it is and tips on how to address these method statements in social care tenders Bill Watson, Company Director, Insequa Ltd

10:35 - 11:05 The Helpcare Project: addressing the health and social care crisis across five countries (UK, Italy, Greece, Poland, Bulgaria) Carolyn Downs, Helpcare Project Direcotor, Lancaster University

14:35-15:05 How to reduce your recruitment & staffing agency spend Scott Sherriden, Managing Director, The Care Hub

11:30-12:05 Session delivered by Dominque Kent CEO, The Good Care Group

13:40-14:10 Mountains and Elephants - Harrogate Vanguard’s commissioning journey Kathy Clark, Assistant Director Health and Adult Services, North Yorkshire County Council 15:15-15:45 Reorganising urgent social care services Eleanor Crichton, Strategic Commissioner (Older People), Oxfordshire County Council

NEW fo r 2017

14:00 - 14:30 Session delivered by Amanda Woodvine, Chief Executive, Vegetarian for Life

CARE AT HOME PAVILION

Supported by:

12:10 - 12:40 Session delivered by Agincare 13:30 - 14:00 Session delivered by Promedica24 14:05 - 14:35 Session delivered by Home Instead

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CARE INTELLIGENCE CareShield and MED e-care join forces empowering care providers to deliver consistent quality outcomes across the continuum of care.

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ome of the biggest challenges faced by care providers today can be sourced back to the quality of data. Data relating to the resident or service user’s care, and data relating to staff competence in delivering and evidencing appropriate care. Other challenges are often linked to the

attraction, retention and engagement of staff. Carers and nursing staff need the confidence that their employer will invest in their own personal development, with efficient systems and processes in place which give them more time to provide direct care. CareShield, the leading provider of multiblended learning and disciplinary competency management services to the health and social care sector and MED ecare, the eMAR and care planning software solution provider, have joined forces to offer the complete Care Intelligence solution to care providers. Working in partnership, the solution combines service user and staff

intelligence, enabling the management team to re-educate, re-focus and re-engineer the way it runs the care facility. The combined clinical and operational intelligence provided by CareShield and MED e-care means that information is instantly accessible. This enables better decisions, helping the management team improve care delivery which has both financial and clinical

benefits, as well as reducing time and stress levels during regulatory inspections or commissioner visits. To find out how Care Intelligence can benefit your care facility, your staff and everyone in your care, call 0345 880 1818 or email marketing@careshield.co.uk to book an appointment or visit Stand B30 during the show.

CARE INTELLIGENCE INCLUDES: • Workforce management solutions • Blended eLearning and classroom learning • Staff competence assessment • Apprenticeship management • Clinical assessment • Point-of-care documentation

• Admission, transfer & discharge management eMAR & Medication management • Electronic health records • Wound management • Medication compliance • Care Intelligence reporting dashboards

CARESHIELD AND MED E-CARE ARE PROUD TO SPONSOR THE RESIDENTIAL AND NURSING CARE THEATRE Come and listen to our speakers on 28 June 2017 15:00 Dr. Paul Beaulne, MED e-care 15:20 James Roach, CareShield Followed by a champagne reception on stand B30

Let’s discover how we can benefit your care facility, your staff and everyone in your care!

Visit us during Health+Care on Stand B30 www.careintelligence.co.uk

25% OFF YEAR 1 SUBSCRIPTION! Bring this voucher to Stand B30 to qualify for 25% off your first year’s Care Intelligence subscription. Simply book an appointment to discuss your requirements within 30 days of the Health + Care Show!

JUST 174 COMPLIMENTARY PASSES REMAINING ONLINE: WWW.HEALTHPLUSCARE.CO.UK/CARENEWS CALL: 0207 348 5276

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and care services is also important for a robust and sustainable social care sector.

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Professor Green says integration of health

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‘We need to think about integration in terms of outcomes rather than organisations. The 21st-century system has got to be about integration which is invisible to the user. When I go on an aeroplane, the airport authority is one organisation, the air traffic control another and the company that provides my aircraft is another. What I experience is a flight from A to B. I'm neither interested nor bothered about what is going

Professor Martin Green, CEO, Care England

on in the background. All I want is a good service and that's exactly how you need to frame both health and social care in the future,’ he says. Prevention must also be part of the solution: ‘This is very important for better outcomes for citizens and for making better use of money in the system. This agenda should be clear about which aspects of their health citizens should take responsibility for.’ Professor Green says the NHS has achieved some success with smoking cessation but now needs to focus on issues around sugar and alcohol and increasingly non-prescribed drugs.

‘Why, for example, is it that an older person who requires a hip replacement might be told by the CCG you can't have one because we have no money but the drug addict who collapses on the street is taken into a very expensive A&E department? What we need to have is a public debate about what things should be off limits and what things should be seen as being responsibility of the individual. ‘What I want to do at Health+Care is challenge the orthodoxy and produce a big debate so that we can find out what society’s views on these issues are. At the moment nobody is articulating it,’ he says.

YOUR BUSINESS AND CLIENT CARE SOLUTIONS, ALL TAKEN CARE OF WHEN YOU ATTEND HEALTH+CARE: 4 STAFFING: Your team around you are so vital, so it’s important to empower them, increase morale and retain high quality members of staff. Health+Care will showcase the latest team training trends and how to get the most from your colleagues. 4 BOOST YOUR PROFITS: Strengthen your business strategy by attending consultancy-style workshops, packed full of business-boosting ideas and profit-accelerating advice. 4 INSPIRATION: Take some time to reflect on the last 12 months, hear from industry heroes who will give you the inspiration to take on new challenges and motivation to hit your targets.

4 PREVENT BED-BLOCKING: Meet with 62% of Trusts who are looking for step-down care solutions.

Secure your complimentary pass to attend Professor Martin Green’s session at Health+Care and get complete access to all 18 theatres including the new Digital Healthcare Show: www.healthpluscare.co.uk/carenews

4 INNOVATION: Find out about the latest innovations and trends that are helping other care businesses outperform their competitors. 4 CAREER PROGRESSION: Rub shoulders with other senior representatives of care groups who can help you boost your prospects, and take your career to the next level.

4 NETWORKING: Meet with CCGs, GPs and Local Authorities who can all help you enhance the services you provide and unlock funding that could help your business thrive, not just survive. 4 PEER SUPPORT: Listen to successful case-studies from those who have achieved an outstanding CQC rating and how they did it.

HEALTH+CARE DELEGATES CAN ACCESS ALL 18 THEATRES INCLUDING BRAND NEW DIGITAL HEALTHCARE SHOW. SECURE YOUR PASS: WWW.HEALTHPLUSCARE.CO.UK/CARENEWS

JUST 174 COMPLIMENTARY PASSES REMAINING ONLINE: WWW.HEALTHPLUSCARE.CO.UK/CARENEWS CALL: 0207 348 5276

providers can survive local authority tenders, help themselves to stay viable by standing up for their clients’ rights to a decent care package, how they can develop an outstanding care company and why some providers are exiting the market. Sessions on integrating health and social care and on personalising care for people with dementia in different care will provide much food for thought and debate. ‘This should be a very stimulating two days. Providers who come to the Home Care Theatre will be able to learn about the trends and the solutions to the current problems in the operating environment in which they work. I hope commissioners will also come along to hear about the issues that are influencing providers and to find out about new ways of commissioning services,’ says Mr Angel.

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‘Outcome based commissioning is the issue that commissioners currently need to know about because a lot of authorities are going to go down that route. I'm picking up a lot of interest from councils who are saying outcome based commissioning sounds sensible,’ he says. Outcome based commissioning provides support for a local population. Rather than buying half an hour of care to do tasks in, this model rewards both value for money and delivery of outcomes, such as reablement, that are important to individuals. ‘Continuing stresses in the state funded care market mean that commissioners need to be thinking about new ways of commissioning services. Understanding the

problem is the first step in coming up with solutions that will work otherwise we will just keep repeating the past. The biggest thing that commissioners need to resolve is how to get the payment by results element of commissioning right,’ says Mr Angel. Another session on tackling recruitment of care workers will be of interest to providers. Neil Eastward, founder of Sticky People, will be providing practical solutions that work on how to recruit and retain care workers. ‘Even if the money improves to the point of being sustainable, we are still going to struggle to recruit a sufficient workforce to cater for the demands of an ageing population with the added pressures of Brexit and a potential reduction in prospective recruits,’ says Mr Angel. Other sessions will discuss how

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Colin Angel, Policy and Campaigns Director, UKHCA

Secure your complimentary pass to attend The Home Care Theatre at Health+Care and get complete access to all 18 theatres including the new Digital Healthcare Show: www.healthpluscare.co.uk/carenews


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CARE HOME LIVE SUPPLIER HIGHLIGHT: FROM CHORE DOCUMENTATION TO VALUABLE COMMUNICATION Documentation and registrations take up a lot of resources in all care homes. Documenting every encounter with the residents usually just adds to an already busy day of work for the carers.

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espite the original purpose of creating a better and more transparent level of care through documentation, it is a fact that the carers have never had lesser time to spend with their residents. The actual demands of what should be documented are as per legislation, so in Sekoia we spend less time debating what should be documented and more time making it easy to deliver outstanding care.

1. To prove the resident has received the right care The first purpose is in regards to evidencing for compliance inspections as well as the Local Authorities that residents, especially those that are infirm, have received the correct professional treatment and care. Here, documentation contributes to an improvement in quality; to safeguard the residents and make sure the level of care is consistent. Documentation systems are made to reflect the reality of the residents and cater to their needs. Hence, the actual purpose is to ensure that the level of care the resident receives is of great quality. In the best-case scenario, this is reflected in the actual documentation.

2. To be smarter tomorrow than we are today The second purpose is to create next practice and in that regards, how you document and report is important. It is necessary that carers can extract the required

information easily and without complications, so you can provide care that is standing on the foundation of former experiences from coworkers. Documentation contributes to creating an overview of each individual resident so it is easy to share and pass on the latest information about the resident and thereby provide the best care possible. good documentation is Why communication When you are actively using documentation in everyday work and it supports the main purposes of documenting, it will feel less like a chore to do so. If you can communicate effectively with your co-workers, it is possible to transform the demands for documentation from a time-consuming constraint to a valuable tool. By having information in a digitised format and by hand, the information becomes operational. When the carers have access to the latest information about the residents they can transfer this information to the people who need it – this includes bank/agency staff working in the home or anyone from the multidisciplinary team. When we reach this point, care planning utilises the demands of documentation proactively to create better care instead of added pressure from increased workloads. Thereby shifting the focus back on to what is most important: The residents.

MEET SEKOIA AT CARE HOME LIVE!

About Sekoia Sekoia is a digital care planning platform for care homes freeing up time for what is important – providing care. The solution consists of touch screens with customised apps that provide access to all the information needed, right where needed. The result is enhanced care, fewer incidents and greater job satisfaction.

33% less time spent on administration Sekoia customers are making huge reductions to staff time spend on administrative tasks. Easily converted to attractive business cases and more time for resident care.

50% fewer mistakes Most care homes reduce the number of incidents, by preventing loss of information at handover to colleagues or temporary staff. Digitally supported workflow enables a better care quality.

1,200,000 care tasks a month Sekoia is rolled out at more than 80 care homes supporting 12.000 users in their care delivery.

Visit us at stand B62 and have a preview on www.sekoia-care.co.uk

WHAT’S ON AT HEALTH+CARE SUSTAINABILITY THROUGH TRANSFORMATION HUB: find out about STP delivery and network with Trusts, CCGs, Primary Care, Local Authorities and Care Homes. Gain valuable insight into the changes faced by these different sectors that must collaborate to support successful integration. CARE AT HOME PAVILION: in partnership with the UKHCA, the Care at Home Pavilion is dedicated to encouraging collaborations between domiciliary organisations and NHS Trusts, to relieve the pressure on the NHS. This represents an exciting chance to build valuable relationships and open new business opportunities with heads of NHS Trusts.

EDUCATIONAL SUPPORTER:

CARE CATERING & NUTRITIONAL ZONE: run in association with the National Association of Care Catering, delegates can find ways to increase catering standards, share best practice and network with chefs and catering creatives. MOBILE SENSORY SHOWROOM: after the success of the Sensory Zone last year, we’re very excited to bring delegates the very latest in multisensory technology in a mobile format. CARE ASSOCIATION ALLIANCE NETWORKING ZONE: meet with your peers from all of the regional care associations across the UK to share knowledge, inspiration and find new solutions.

Do you have an inspection question? Join the CQC inspection team on stand T70 who will be happy to help.


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WE'VE BUILT THE ‘IDEAL CARE HOME’ DEDICATED TO GROWING YOURS! Care Home Live is a completely interactive show feature, right at the heart of the conference where you can experience the latest innovations in residential care all in the comfort of our own care home. You could call us house proud, but Care Home Live will only showcase the highest quality residential care products. Meet with representatives from the following companies who can demonstrate their solutions in a live environment: IN THE BEDROOM… Bring a new level of luxury to your care home with Accora’s range of beds. Producers of the only loop-less sling tape available for standard coat hanger hoists in the, Silvalea will be presented a range of different hoist options. See Possum’s market leading electronic assistive technologies,designed to empower disabled and elderly people by improving their independence and enhancing their quality of life. Access 21 has worked in the care sector for over 16 years providing interior design and project management, offering a flexible menu of services from supply only to a full fit.

IN THE BATHROOM… Gainsborough Specialist Bathing, the UK leader in powered baths for the care sector will be showcasing its latest height adjustable Gentona at Care Home Live.

IN THE DAYROOM… Test the latest work-flow management for care homes that frees up your time and reduces mistakes. Access patient records with ease and provide enhanced care. Eyeway Signs’ dementia signage range uses tactile lettering, clear imagery, and bold contrast colours to ease wayfinding within the residential environment, with signage available for every budget. Create a calming and comforting environment using Signarama’s signs which include: window graphics, directional signage, outdoor signs, plus much more.

IN THE LAUNDRY ROOM... Girbau UK’s laundry equipment for care and nursing homes includes washers, tumble dryers and ironers. ED Series EcoDryers are among the most energy efficient in their class. Visit them at Care Home Live where and find out how they can help you achieve 20% efficiency savings.

JUST 174 COMPLIMENTARY PASSES REMAINING ONLINE: WWW.HEALTHPLUSCARE.CO.UK/CARENEWS OR CALL: 0207 348 5276

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IS ANYONE TAKING CARE OF YOU AND YOUR BUSINESS? You provide a service of undeniable value – ensuring that some of the most vulnerable members of our society can continue to enjoy a quality of life with love and dignity. But when it comes to your financial affairs – both professionally and personally – do you have that trusted somebody looking out for your best interests?

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ndoubtedly, working in the care profession can be an immensely rewarding and gratifying vocation. But like any business owner passionate about quality of the service or product they provide, there is often a fine line to be trod between offering exceptional value for money whilst maintaining a viable and profitable business model. And never has this been more astutely felt than in the care industry. With the everincreasing mountain of regulatory obligations imposed by the Care Act, coupled with growing financial pressures inflicted by the new National Living Wage and shortfalls in council funding, many care home owners could be forgiven for feeling that the very lifeblood is being squeezed out of their industry. But opportunities do exist. The post-war baby boomers – those commonly categorised as being born between 1946 and 1964 – are now the sexagenarians and septuagenarians of our generation; and the number of people aged 65 and over is predicted to rise by over 275,000 each year between now and 2037, according to think-tank, International Longevity Centre, UK (October 2014). So how are you positioning your business to capitalise on the impending tsunami of care need in the coming years? Or are you so absorbed in the day-to-day operations of your business that you can’t see the wood for the trees? Of course, future planning will very much be dictated by the current life-stage of your

business. Whether you are newly-established, looking to grow and expand your operation, comfortably mature and established, or looking to wind down and sell the business, your objectives and aspirations – both professionally and personally - will be markedly different. • What financing arrangements will be needed to make my corporate cash work harder and to fund future expansion? • Will my employee benefit packages ensure I can attract and retain the best people who are so critical to my success? • How will I establish an effective exit strategy that protects my business and ensures a smooth succession? • What does financial security look like for me? • How will I structure a tax-efficient remuneration and profit extraction strategy? So, how do you even start to understand the questions you need to be asking yourself, let alone know the answers? At St. James’s Place, we understand that the demands of modern life mean time is precious for everyone – and none more so than for business owners. Your success has undoubtedly grown out of being focussed, disciplined and working incredibly hard, but has this been to the detriment of your own financial affairs, or your longer-term vision and aspirations for your family? And, just as your business has flourished because you are an expert at what you do, likewise, St. James’s Place has been successful

because we are expert at what we do – helping individuals and business owners understand their objectives and realise their goals. But we believe that, to truly develop the best possible outcomes for clients, partnership and collaboration are key to success. By combining your in depth knowledge of your business and exploring your aspirations for you and your loved ones, together we can develop bespoke strategies that dovetail perfectly across both the professional and the personal; we recognise that both are inextricably linked.

With the aid of real-life case studies, we can demonstrate how the award-winning support and advice of our St. James’s Place Partners, complemented by a range of market-leading products and services, can help steer you to a more confident and reassuring future. The `St. James's Place Partnership' and the titles `Partner' and `Partner Practice' are marketing terms used to describe St. James's Place representatives. Members of the St. James's Place Partnership in the UK represent only St. James's Place Wealth Management plc, which is authorised and regulated by the Financial Conduct Authority. St. James's Place Wealth Management plc Registered Office: St. James's Place House, 1 Tetbury Road, Cirencester, Gloucestershire, GL7 1FP. Registered in England Number 4113955.

Hear from St Jame's Place in the Business and Residential & Nursing Theatres at Health+Care 2017 and find out more via: www.sjp.co.uk

11 THINGS THAT COULD HAPPEN WHEN YOU ATTEND HEALTH+CARE: 1

Find the tools to grow your business by hearing from industry leaders who have rocketed their business profits.

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Learn how to retain and develop your staff, improving the care provided so you can focus on driving efficiencies.

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Attend consultancy style, businessfocussed workshops where you’ll find out how to strengthen your strategy and attract new clients.

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Make your market presence bigger, with better PR techniques and a supportive and nurturing community for your residents.

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Get direct insight from your peers who have overcome similar challenges you might be facing.

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Prepare for your next CQC inspection or get the support you need if you’ve just had one.

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Discover new innovations and technologies to enhance the services you provide.

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Find ways to strengthen your business strategy for the next 12 months ensuring a boost to profits.

Encourage successful integration with CCGs, Trusts, Local Authorities and GPs who will be attending looking to network with care providers.

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Get a better understanding of policy changes facing your business.

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Streamline the way your business runs, freeing up more time to care for your residents.

Call our delegate team on 0207 348 5764 or Book online via www.healthpluscare.co.uk/carenews


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STAND UP FOR YOUR CLIENTS’ RIGHTS – UNDERSTAND THE CARE ACT AK

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‘Vulnerable people have never liked rocking the boat - they are naturally concerned that if they ask for a review they will end up with even less,

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he charity is needed, says Ms Schwehr, because austerity and changes to Legal Aid have resulted in the number of legal challenges of local authorities’ care packages falling off a cliff since the introduction of the Care Act. The charity will be called CASCAIDr, the Centre for Adult Social Care, Advice, Information

rights to a decent care package. They need to do this because if the local authority savages the value of the care package, what they are also savaging is the fee to the provider.

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An innovative charity which will help providers to stand up for their clients’ rights to a fair care funding package is being launched later this year by legal commentator and Care Act trainer Belinda Schwehr.

and Dispute Resolution. Providers who become members will receive training in adult social care law by webinar and an annual allowance of legal advice. The charity will enable health and social care clients to make a coherent threat of legal action about their clients’ care packages without their clients having to obtain Legal Aid. The charity will also help individuals to put their situations on CrowdJustice, a litigation crowdfunding website. Currently funds of only around £12- 15,000 are needed for permission to apply for a judicial review. So as people pledge their money and the amount visibly tots up, Ms Schwehr predicts local authorities will be persuaded to back down rather than fight a serious claim. ‘My vision for the charity I am launching is that it will galvanise the provider sector into becoming legally literate about their client's legal

rather than more, so providers need to be switched on to fighting for the money for their clients’ needs so that they can carry on operating. It is a legitimate role for a provider to stand up for the public law rights of their clients. ‘My long-term aim is to preserve some legal principles in adults’ social care and to help around 500 people a year.’

Belinda Schwehr, CEO, CASCAIDr

Secure your complimentary pass to attend Belinda Schwehr’s session at Health+Care and get complete access to all 18 theatres including the new Digital Healthcare Show: www.healthpluscare.co.uk/carenews

paid for but not their social care. So we are creating these imbalances in the system. Then we wonder why we are in such a mess – we have got the demographics that clearly indicate the need for more social care, not less, yet the provider sector is often not part of the decision-making teams or involved in discussion or debate about how things can get be improved. ‘The person who loses out in all of this is the person who receives the service,’ says Ms Ahmed.

HE D A VI C E A EW HE CE LEG LTH DI T AL SS AT +C G I H T H N ES A TA E F C EW C RE LH UL AR D A EA L P E S IG N LT RO H ITA HC G O L AR RA W. E. M CO M M E:

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‘Ensuring we have practical mechanisms to retain our existing workforce and recruit staff in the future, from any part of the world, is critical to the stability of our services and continuity of care. The Cavendish Coalition has been saying the Brexit negotiations must look at how we can have free passage of workforce. ‘We've already got a block on people coming from non-EU countries, so the challenge for us is phenomenal. We have

nursing homes which are now de-registering because they can't get nurses,’ says Ms Ahmed. In addition to workforce concerns care home providers continue to face severe financial challenges with the increase in the national minimum wage, a shortage of registered mangers, a rise in Care Quality Commission fees and the pressure to raise the quality of services. ‘We are looking after people with much more complex problems, whose health care is

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Nadra Ahmed, Ahmed, Chair, National Care Association

TRANSFORMATION TAKES TIME, BUT IT ALL BEGINS HERE. FIND THOUSANDS OF PRACTICAL SOLUTIONS TO PUT YOUR DIGITAL HEALTHCARE TRANSFORMATION PLANS INTO ACTION. 3 Hear the latest reactions to the cyber-attack

3 Listen to the leaders of digital transformation 3 Meet with cyber-security pioneers

3 Find cyber-security solutions from leading vendors


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GOOD NUTRITION AND HYDRATION: FUNDAMENTAL TO QUALITY CARE

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CATERING & NUTRITIONAL THEATRE DELIVERED BY:

he importance of food and drink in delivering excellent care cannot be overestimated. From the benefits of good nutrition and hydration through to the cultural and communal significance, an enjoyable mealtime experience makes a huge difference to a person’s physical and emotional health and wellbeing, and their quality of life. The National Association of Care Catering (NACC) represents care caterers across the UK and believes that every service user has a right to receive good food and drink that reflects their individual nutritional, cultural, physical and emotional needs. The NACC supports the care sector with information, guidance and a platform to share best practice and ideas to help ensure that mealtimes are a vital and meaningful part of any care service – whether in a care home or in the community through Meals on Wheels or Lunch Clubs. Providing resources to help care providers and caterers understand the specific needs of the elderly and vulnerable and meet the standards set by bodies such as the Care Quality Commission (CQC) is a crucial role played by the NACC. Support available ranges from appropriate catering for specific dietary requirements – such as catering for people with dementia or dysphagia, fortified meals and food allergies and intolerances – through to providing information and tools to ensure recommended standards are reached.

NEW CATERING & NUTRITIONAL THEATRE

The most recent addition to the NACC's catalogue of guidance documents is How to provide good nutritional care and comply with CQC’s fundamental standards. Focusing on the absolute importance of good nutrition and hydration as a central part of quality care, the document provides advice and information that will enable regulated residential and social care providers to give excellent nutritional care and meet the CQC’s Fundamental Standards, concentrating on the Key Line of Enquiry (KLOE), ‘How are people supported to drink and eat enough and maintain a balanced diet?’ Each outcome pertaining to this KLOE with relevance to each regulated service is covered and the document details suggested recommended evidence in the form of records, observations and statements that an inspector would be looking for during an inspection. Other linked KLOEs are also highlighted, and template checklists and recording documents included. Using the guidance, care providers and caterers will be supported in understanding and driving forward improvements in nutritional care to help them achieve good or outstanding CQC ratings for their service and service users. It also provides a practical resource for care services that are not covered by England’s regulatory framework.

The NACC will be hosting a meet and greet breakfast on 29 June at 08:30-09:30 at the Catering & Nutrition theatre. Secure your complimentary pass to attend Health+Care where you can access 18 theatres including the Catering & Nutrition theatre online: www.healthpluscare.co.uk/carenews

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alled Saving Social Care, Sticky People, the book is based on extensive academic research Mr Eastwood has conducted into social care recruitment and retention best practice and techniques from around the world.

The book addresses the big headwinds recruiters are currently facing - recruitment of care workers has been getting tougher year on year and Brexit will make things even worse. The first section of the book then looks at how social care providers can make their recruitment systems as efficient as possible. It offers tips on where to look for good potential recruits, who to look for, how to attract them and how to screen them to make sure they are safe to work with older and vulnerable people. The second half of the book addresses ways of making staff feel welcome and

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A new book packed with tips on how to recruit high quality care staff will be launched at Health+Care by social care workforce expert and entrepreneur, Neil Eastwood.

Founder of recruitment consultancy Sticky People, Mr Eastwood says he has written the book because he has so much information from the research he has done that he is never able to cover it in the presentations or training sessions he gives on a regular basis. ‘I have produced this book for altruistic reasons. We have thousands of social care providers in the UK all trying to solve the same recruitment problems and I felt this was an opportunity to share the evidence of what works in what I hope is a very readable and compelling way. My objective is to help providers improve their recruitment and retention processes.’

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NEW BOOK ON SOLVING RECRUITMENT PROBLEMS TO BE LAUNCHED AT HEALTH+CARE

Neil Eastwood valued in the organisation so that they stay long term. ‘The book offers simple tips that will most in most cases cost nothing to implement but will ensure a care provider can maximise the effectiveness of their recruitment and retention processes,’ says Mr Eastwood.

Mr Eastwood will be giving a presentation called ‘Transform how you recruit and retain care workers: in just 25 minutes’ after which he will be signing copies of his book which will be available to buy from his stand throughout the two days of the Show.

Health+Care newspaper Issue 16