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Ticket Management System | Clipboat Technologies Private Limited

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TICKET MANAGEMENT SYSTEM A Complete Destination for All Solution.

Clipboat's core features not only rival, but also exceed most high-priced help desk solutions you get access to all the features — for free (no feature matrices!).

Custom Fields Customize the data collected from users when submitting a ticket to help get straight to the issue.

You can create custom lists of data to add to each ticket or speci c help topics for clients to choose from when creating a ticket. Custom Fields/Forms/Lists can be added to each web ticket created or only show up when a speci c help topic is chosen. They can be con gured as best suits your business needs.

Rich Text HTML Rich text or HTML email, is supported and allows for rich text markup in sta replies and internal notes posted to the ticket thread. Auto-Response templates also contain the rich text which allows you to further brand your help desk to your customers by adding your logo. Pictures as well as video can be added to a ticket when responding. (Can you say, SCREEN SHOTS!)

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Ticket Filters De ne rules to route incoming tickets to the right departments or sta members, and action triggers.

By using the lter system, clipboat empowers you to automate the creation and routing of tickets. Set actions such as ticket rejection, automatic department assignment or even send a canned response!

Help Topics Con gurable help topics for web tickets. Route inquiries without exposing internal departments or priorities. Tickets can be streamlined for faster response times by being routed to predetermined departments. Combined with custom forms, you can design a form for a speci c help topics to gather additional information for speci c requests.

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Assign and Transfer Transfer tickets between departments to make sure it's being handled by the correct sta . Assign tickets to a sta or to a team. Tickets can be auto-assigned by help topics or departments when they arrive, but

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what if they need to be reassigned? No problem! You can reassign tickets to sta or a team of sta or transfer to a di erent department all together. Transfers and assignment notes are logged as internal notes in the ticket thread so you can keep track of where the ticket has been routed to for processing.

Auto-Responder Con gurable automatic reply sent out when a new ticket is opened or a message is received. Auto responses can be formatted to pull information from the ticket to personalize the email. clipboat supports placeholder variables such as %{ticket.name. rst} which will become the user's rst name when the automated response is sent. Auto responses can be edited and customized for each department and associated with help topics.

Internal Notes Add internal notes to tickets for sta . Activity logs let you see events or actions that have been taken, when they took place, and by whom.

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Service Level Agreements SLA Plans allow you to track tickets and due dates without the hassle. Get overdue alerts and notices on missed due dates, and priority escalation. Create an unlimited number of SLA Plans and assign them to help topics, departments or ticket lters.

Dashboard Reports Get system overview and basic historical statistics on tickets count and status per department, sta and help topics. Dashboard reports give you an at a glance view at the performance and functionality of your help desk. You can also download and export more ticket detail by performing an advanced search from the ticket queue.

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Clipboat Technologies Pvt. Ltd.  Delhi (Corporate O

ce):

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ce

Vinohradska 122, Praha 3, 13000  +420 773929123   Phone: +91-9560819555  Email: care@clipboat.com (mailto:care@clipboat.com)  Clipboat Technologies (skype:clipboat.sales?userinfo)

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oor | Mahavir Enclave

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Ticket management system clipboat technologies private limited  

You can create custom lists of data to add to each ticket or specific help topics for clients to choose from when creating a ticket. Custom...

Ticket management system clipboat technologies private limited  

You can create custom lists of data to add to each ticket or specific help topics for clients to choose from when creating a ticket. Custom...

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