When you’ve made an investment in Audio Visual equipment, you want to be sure that you’re getting the best from your assets. You expect them to be long lasting reliable business tools, that help you to communicate and collaborate and won’t let you down when you need them. In order to achieve this consistently, it’s vital that the equipment is maintained and serviced properly. However, finding the right AV services for your business needs can be a mine field. We are here to make your life easier. Digital Message is about delivering completely focused, high quality AV services built around your business. This means listening to you and working in partnership with you to deliver exactly what you want and need. We are not here to drive additional sales.
“After using Digital message to supply our AV equipment and maintenance, we as a company have never been so satisfied with a service. Call out time is always on point. Great customer service from the engineers, and they always know what they are doing; finding rectifying the issue as quickly as possible. Great company, great people, great service.” Jonny Morton-Clark | Facilities Manager
Our cloud based service portal has enabled us to stream line the service process, giving you much faster response times, and a far superior service, while still costing you less than your average AV integrator. The portal provides complete transparency and access to your account on our service management system. We have nothing to hide. We pay attention to the detail in delivering our service. It’s the little things, like having a dedicated engineer for your account, who knows your site, staff , equipment and full service history. So he can get straight to the problem as soon as he arrives on site. That’s as important to us as we know it is to you.
Keeping you regularly informed about the progress of your repairs, with our automated alerts, so you never need to chase again.
Regularly training our engineers on the latest technology, so they are always armed with the knowledge base required to support your equipment. With 24/7 access and automated email and SMS updates throughout the service call process, you can log the fault online when it’s convenient for you – not just during ‘normal’ working hours. This frees your time to concentrate on other activities and get on with your day, confident that the fault is safe in the hands of your dedicated engineer and the customer support team. You don’t need to do anything else. So sit back, take it easy, and let us take the strain.
“Since commencing the contract in July, DML have provided an excellent level of service, consistently beating response times and using a knowledgeable and experienced team of engineers. We have numerous emails of satisfaction from the users and have no hesitation in giving DML a very high level of recommendation.” Clearview Communications (outsourced service to Met Police)
Following a free, no-obligation engineer audit and detailed report on your equipment, we will work in close partnership with you to develop a long term personalised support plan that will help you to get the most from your investment going forward Firstly, review your existing installation Using the engineer’s audit, and through discussions with you, we will assess the condition of the current equipment and the levels of adoption and utilization within your business. Often, an existing installation can be simplified, and still achieve the same results. Removing weak, un-necessary links can also have the added benefit of reduced risk of failure and in turn, reduced service and support costs. Alternatively, perhaps you need a little extra training for your staff to help get a higher rate of adoption? Secondly, develop your bespoke service plan We believe that no two client’s businesses are the same. Therefore, each service plan should be as individual as our clients. We won’t make you pay for services that you won’t need or don’t want. Preventative Maintenance visits are prescribed for nearly all service plans, at regular, appropriately timed intervals. Prevention is always better than cure, to ensure the 6
consistent good health of your equipment. The remedial services that we wrap around this are discussed and developed with you and your business in mind. Finally, consider upgrades If your equipment can continue to function at a high standard, and deliver what you need from it, upgrades aren’t really necessary – so we won’t try to sell you anything. Should the time come, however, that you need or want an upgrade, we will work with you to design, supply and install the best and most cost effective solution for your needs (we’ll even try to squeeze the ‘wants’ in there too!).
“With regards to the work that Digital Message has done for The Treasury/HM Revenue & Customs. From the word go Digital Message has quoted and completed the required work quickly and professionally. Your customer service is fantastic and your employees are polite and well turned out. I really would recommend Digital Message to any organization. Please feel free to contact me if you need any references.” Kim Cundill
AV Services available from Digital Message • Service and Maintenance (yearly, quarterly or monthly contracts available) • Ad hoc repairs and engineering time • Adds, Moves and Changes • Hire and Events • On site technicians • Training • Design and consultancy • Supply and installation of new equipment
“I just wanted to give you some feedback on Dave’s installation. As you are well aware, we have had a lot of problems in the past with AV installers. From my experience, I have to say that Dave has been one of the best installers we have had in school. The quality of this work was excellent, he went beyond the actual install and gave very helpful advice on the technical aspects of the install. He made sure I understand what work was going to take place and any knock on affects it may have, he was always more than willing to go that extra mile. He really is a credit to your team.” Hitesh Rajgor @ IT | La Sainte Union
If you would like to talk to us about your equipment, whether its a technical issue, or to book your free personalised support plan, just make contact. The technical support team are waiting for your call.
0845 945 7000
Digital Signage • Video Walls • Networking • Video Conferencing • Collaborative Meeting Rooms Interactive Whiteboards • HD Projection • Large Screen Monitors • Reception • Consultancy • Hire & Events
Unit 9 Egham Business Village Crabtree Road Egham Surrey TW20 8RB
T : 0845 945 7000 E : firstname.lastname@example.org
Published on Feb 26, 2013