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Disabled facilities guide


Disabled facilities Cruise Line

Wheelchair or scooter hire

Bring your own wheelchair/scooter?

Weight / Dimension restrictions for wheelchairs?

Disabled cabins on board

32” entry doorway into the cabin and 21” for a Standard bathroom. No lips into the bathroom. Yes ,but Segways and other cabin or 21” + you Roll-in showers with fold-down similar vehicles are not must purchase a shower seats. A full turnaround space permitted on board modified cabin or rent of approx 60” x 60” in the cabin and a smaller scooter. also the bathroom.

Service animals

Hoist available on board

Yes, see our Facilities for Assitant Dogs Guide!

You can take your own hoist or hire one

Carnival

No

Costa

No

Yes, however must have a dry cell battery only.

None

Wheel in wet room with handle rails by toilet and bed. Wider doors on entrance to cabin and bathroom.

Yes, they are permitted. You must bring all of the required food and hygiene suppliesand also submit a certification of the dog’s vaccination.

No

Cruise & Maritime

No

Fleet are not ideally suited so wheelchairs can be taken for shore use but cannot be used on board.

Not available

Only a few disabled cabins featuring extra rails and a wet room.

Not available

Not available

Yes

Maximum width = 22”

Adapted staterooms offer extra-wide doors, fully wheelchair-accessible bathrooms and wheelchair-accessible closets with low-fitted hanging rods. Some suites offer limited wheelchair access to personal facilities.

Yes they are allowed as defined by ADA regulations. The guest is responsible for bringing food onboard for the animal.

Not available

Yes must be collapsible. All wheelchairs/scooters must have either a gel or dry cell battery.

Maximum Width 51cm. Passengers in none adapted cabins 45kg total, with no component piece to weigh above 23kgs when disassembled.

Crystal

No

Cunard

Yes, a $500 refundable deposit must be made on board to hire a wheelchair.

No

Yes collapsible or motor scooters.

Fred Olsen

No

Motorised wheelchairs/ scooters only on Black Watch, Boudicca, Braemar and Balmoral when occupying an adapted cabin.

Holland America

No

Yes, but not Segway’s and other similar vehicles.

Hurtigruten

No

Yes collapsible or motor scooters welcome.

Island Cruises

No

MSC

No

Wheelchairs that are collapsible and dry cell battery are accepted

No

Motorised wheelchairs and Scooters are welcome however, they must be powered by gel-cell batteries. The wheelchair battery charger must be adaptable to 110 voltage.

Disney

NCL

Yes they are available on-board Yes - wider doorways, more open but due to regulations they are not space, wheel-in ‘wet room’ bathroom allowed to disembark at any port of You can take your own or hire* facilities, lowered furniture and grab call. Cunard Line has a DEFRA licence Hoist are available on board rails as well as the facilities offered in on Southampton to Southampton Queen Victoria and Queen any standard stateroom of the same cruises and Transatlantic crossings Mary 2 for pool use. grade. on Queen Mary 2. Do require a minimum of 3 months notice.

Must coincide with 32” doors , ramped bathroom, open stateroom booked, bed frames, additional phones, if an accessible bathroom hand rails, fold down stateroom width must shower seats, hand held shower be under 32”, if a heads, lowered towel and closets and standard stateroom emergency call buttons. must be below 25” Chairs weighing more than 25kg can’t be Ramps at cabin entrance and carried ashore other bathroom/wet room entrance. Door than the start/end widths are wider, there are grab rails point of the cruise, in bathroom/wet room. unless they can be easily dismantled. 23” max in a standard stateroom, unless 32” wide entry door, 32” wide collapsible to a width bathroom door, roll-in showers of 23” or less and with grab bars, benches/seats, and weight no more than hand-held shower nozzles, as well as 100 lbs- without the lowered closet and towel rods battery. Depends on the ship and cabin door width.

Collapsible wheelchairs and electronic wheelchairs can Maximum width = 23” be taken on board.

Maximum width = 23”

Not available

Yes, in accordance with Ada.

Currently a pool hoist is available on the Dream and Fantasy.

Yes service animals are permitted on board.

Not available on board. Guests have to hire their own. Guest would also need to arrange dismantle of equipment/ collection of aid at end of cruise.

Yes , all vaccinations must be up to date.

You can take your own hoist or hire on.

Larger in size.

Yes service animals are permitted.

Not available

Cabins have wet room, seat in shower, lowered sink, lower cupboards and draws.

Passenger must put a letter in writing to Thomson cruises to advise they wish to attend with a service animal.

Not available

Wider doors, lowered switches and hanging rails, ramps ,fold down seat in the shower.

Yes service animals can accompany the passenger on board subject to all vaccinations are up to date.

Not available

Yes they are allowed but passengers must provide copies of the dog’s Grab rails in the shower and toilet current vaccination records that show Hoist are available on-board and around the cabin, lower furniture, all shots are up to date. Guest are for use at the pool and Jacuzzi wider doorways, shower stools. responsible for bringing all food and medication.

T&C – You will need to check before you book to confirm the disabled facilities for your chosen cruiseline & ship & you will need to advise them at the time of booking forwhat you will need on board. Also, equipment and services are available upon on request, can be very limited & may need to be pre-booked. Dimensions may be required for equipment you are taking on board & the voltage of scooter battery chargers. Mobility aids may be affected by signalling such as the TV. Service animals are subject to the vaccinations & also subject to itinerary, it is the owners responsibility to check individual port requirements. Not all areas are accesable on all ships.


Cruising can be a daunting experience, but even more so if you are taking a wheelchair or maybe your hearing is impaired. You need not worry, many liners have a fantastic array of facilities on board to make your cruise experience as easy as possible. Check out our guide for all the information you should need!

Mobility aids available

Braille?

Facilities for Deaf/Hard of hearing

Raised toilet seats, shower stools, lower furniture within the cabin.

Braille Signage is available*. Braille and Large Print format is available for the following documents: In-Cabin Directories, Cruise Ticket Contract, and Welcome Aboard Booklets. We also provide audio format for our Carnival Capers®.

In cabin alert systems are available, these kits include: bed shaker, smoke alarm, and door. Our in cabin telephones are equipped with an amplifier.

Raised toilet seats, shower stools, light system for ringing phone, health and safety talk on board.

Lift, cabin number and deck plan on selected ships.

Infra-red systems are available in the main show lounges on-board some ships

Wet room, Hand rails.

Not available

Passengers with mobility limitations, or who suffer from blindness or deafness or have other special needs, can only be accepted for travel if they are accompanied by one able bodied companion who will be responsible for general care and assistance throughout the cruise

Accessible restrooms, guests can be provided with the wheelchair shipboard guide for the best routes for manoeuvring around the ship, grab rails, wider doors.

Stateroom numbers, lifts

Hearing assist systems in several entertainment venues, also closed caption programming on the televisions.

Raised toilet seats, commodes, shower stools and bath chairs.

Underneath the stateroom number on the door, outside and inside each Ameriphone systems are available on-board. These include vibrating pillow shaker, lamp attachment, wireless lift, outside public toilets, at each doorbell, fire alarm, and text phone. Neck loops are available from reception however there is no neck loop service at stairway under the deck letter for the reception. The systems operates in different public areas on each ship,. stairway.

Bed board, bed rail, portable toilet, raised toilet seat, shower stool ,transfer bench and refrigerator.

Braille bingo cards, and the elevator buttons and signage around the ship also feature Braille. More in-depth information is typically provided in an alternate format, such as a recording.

Assistance listening systems in the theatres, guest assistance packs showing show scripts available, staterooms including alarm clock, bed shaker, door bell, phone alerts, smoke detector and open captioning on stateroom TVs.

Shower stools, raised toilet seats and lower furniture.

Not available

Not available

Window-Eyes® computer software in the Explorations Café, downloadable daily activities, news, and menus for guests with laptops with screen reader programs. Raised toilet seats, shower stools and lowered furniture.

With 45 days notice, large print or Braille menus.

Stateroom kits include a visual and tactile alert for someone knocking at the door, the phone ringing, or an alarm. Televisions capable of showing closed captioning. Assistive Listening Systems with portable receivers in the show lounges. Written safety information and a copy of the lifeboat drill safety speech

Shower stools

Check at time of booking if your chosen ship has braille

Advise Hutigruten ar rime of booking then arrangements for hearing assistance systems to be applied on board for you.

Shower seats

Not available

On-board assistance with emergency drills,

Raised toilet seats.

Braille on cabin doors, on stairways, elevator command buttons, in corridors.

Light and voice indicators in elevators. Hearing impaired kits are available with lights and vibration devices for the cabin , personal wireless amplifiers can be used in theatres and lounges.

Shower stools, bed extensions, raised toilet seats, grab bars

Each of the stateroom numbers outside the door

Staterooms with light alarms and under-pillow vibrating alarms

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Disabled facilities Cruise Line

Oceania

P&O

Princess

Pullmantur

Wheelchair or scooter hire

Bring your own wheelchair/scooter?

Weight / Dimension restrictions for wheelchairs?

Disabled cabins on board

Service animals

Hoist available on board

No

Motorised and manual wheelchairs accepted

Maximum width = 23”

Roll in showers, wider doors, grab rails, alert buttons.

Service animals are accepted.

Not available

No

Yes, for part-time use the wheelchair/scooter must be collapsible. Must have a gel or dry cell battery.

Max- Width 51cm, weight 45kg total, with no component piece to weigh more then 23kgs when disassembled.

Wider doorways, more open space, wheel-in ‘wet room’ bathroom facilities, lowered furniture and grab rails as well as the facilities offered in any standard stateroom of the same grade.

Yes are allowed but due to regulations are not allowed to disembark at any port of call. 3 months notice required

Take own hoist or hire one Hoists are available on-board Aurora, Ventura and Azura for pool use.

No

Yes, but must be collapsible and have either a gel or dry cell battery

Max - Width 51cm, 45kg total, with no component piece to weigh more then 23kgs when disassembled.

Wider doorways, more open space, wheel-in ‘wet room’ bathroom facilities, lowered furniture and grab rails as well as the facilities offered in any standard stateroom of the same grade.

Yes service animals are accepted on board.

Take own hoist but you will need to check that the hoist is compatible with the ship’s electrical supply Swimming pool lift machines are available.

Yes

Not Permitted

Not available

Service animals are permitted on board.

Not available

Wheelchair- Yes Wheelchair yes, Scooter on Width 88cm for cabin Scooterrequest No

Maximum width = 23”

Roll in shower with curtain rather than glass, ramps over the threshold bathroom and balcony. Lowered closest rods and shelves. Grab rails. Alarm pull cords.

Regent

No

Collapsible wheelchairs, electic and also electric scooters are allowed on board.

Seabourn

No

Wheelchairs that are collapsible and dry cell battery are accepted

Maximum width = 23”

Wider doors, ramps around cabin, wet room, grab bars.

Allowed on board, all required vaccinations must be taken.

Not available.

Seadream

No

Collapsible and electric wheelchairs accepted.

Maximum width = 31”

Only 1 wheelchair accessible cabin on board. Stateroom has a bath with hand rail, ramps, grab bars, raised toilet seat.

Allowed on board.

Not available

Silversea

No

Collapsible wheelchair accepted.

Maximum width = 23”

Wider doorways, larger cabin, wheel in shower

Not available

Not available

Star Clipper

No

Not available

Not available

Not available

Not available

Not applicable

Swan Hellenic

No

Yes, collapsible wheelchair or dry or gel cell mobility scooter. Mobility scooters cannot be used on board only wheelchairs.

Maximum width = 78 cm

4 accessible cabins, shower only and ramps.

Must present in writing to the cruise line first

Not available

Thomson

No

Collapsible wheelchairs and Maximum width = 23” electric chairs accepted

Wet room, seat in shower, lowered sink, lower cupboards and draws.

Passenger must put a letter in writing to Thomson cruises to advise they wish to attend with a service animal.

Not available

Voyages of Discovery

No

Collapsible wheelchairs only

Maximum width = 23”

Larger in size, wheelchair adapted bathrooms and a smaller lip on the doors.

Present in writing to the cruise line.

Not available

Voyages of Antiquity

No

Collapsible wheelchair

Maximum width = 26”

2 wheelchair adapted cabins available

Trained service animals can be taken on-board with prior notice

Not available

Windstar

No

Yes own wheelchair

Maximum width = 23”

Not available

Service animals must have all required immunizations and paperwork.

Not available

T&C – You will need to check before you book to confirm the disabled facilities for your chosen cruiseline & ship & you will need to advise them at the time of booking forwhat you will need on board. Also, equipment and services are available upon on request, can be very limited & may need to be pre-booked. Dimensions may be required for equipment you are taking on board & the voltage of scooter battery chargers. Mobility aids may be affected by signalling such as the TV. Service animals are subject to the vaccinations & also subject to itinerary, it is the owners responsibility to check individual port requirements. Not all areas are accesable on all ships.


Cruising can be a daunting experience, but even more so if you are taking a wheelchair or maybe your hearing is impaired. You need not worry, many liners have a fantastic array of facilities on board to make your cruise experience as easy as possible. Check out our guide for all the information you should need!

Mobility aids available

Braille?

Facilities for Deaf/Hard of hearing

Reserved wheelchair spaces in show lounges.

Braille signage and elevator signage.

Room kits featuring a visual and tactile alert system , closed captioning on TV in cabin.

Raised toilets seats, commodes, BHM and Arjo hoists, bed blocks, baths seats/benches, shower chairs/ stools, bath lift, ameriphone systems. All items are limited and must be pre-booked before you travel. Not all items are available on every ship please check before you book.

On lift buttons and/or on stateroom numbers.

A limited number of ameriphone systems are available on-board. These include vibrating pillow shaker, lamp attachment, wireless doorbell, fire alarm, and text phone. Neck loops are available from reception however there is no neck loop service at reception. The systems operates in different public areas on each ship, not all of the above are available on every ship please check before you book

Raised toilets seats, commodes, hoists, baths seats/benches, shower chairs/stools.

On lift buttons and/or on stateroom numbers

Ameriphone systems are available on-board. These include vibrating pillow shaker, lamp attachment, wireless doorbell, fire alarm, and text phone. Neck loops are available from reception however there is no neck loop service at reception.

Yes, limited

Very limited, only on Sovereign cabin numbers

Not Available

Regent will appoint 1 member of staff to each member with a disability to make sure he/she is taken care off. Disabled restrooms, theatre access.

Braille elevators, room numbers menus and daily itinerary’s.

Hearing impairments, portable room kit for door knocking alerting, phone ringing, smoke detecting , Closed caption TV in suites and TTY text phone.

Maps of accessible routes on board available.

With 45 days notice braille menus can be organised.

Downloadable daily activities, news, and menus for guests with laptops with screen reader programs.

Accessible show seating. Shower stool, transfer bench .

Elevators, tactile and audible alerts, in public areas and for emergency procedures.

A familiarization tour on arrival.TTY phone in stateroom, flashing light door buzzer available, flashing smoke detector available.

Not available

Braille is available on cabin numbers and in elevators.

TTY system available upon request.

Not available

Not available

Not available

Not available

Not available

The Darwin Lounge is fitted with an induction loop system. If you wear a hearing aid, please select the T position to better hear the Guest Speakers’ talks

Shower seats

Not available

On-board assistance with emergency drills,

Not available

Not available

Loop system available in certain areas around the ship

Not available

Not available

The T- Coil system is used on board.

Not available

Braille stateroom directories and menus.

Not available

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Disabled facilities on board Azamara, Celebrity & Royal Caribbean Although Azamara, Celebrity and Royal Caribbean are grouped together here, they’re still individual brands who cater for disabled people on board their ships. They have some similar facilities, but due to fleet size and other aspects they are also slightly different. There isn’t any wheelchair or scooter hire available on any of the 3 brands, however they do all allow passengers to take their own, as long as the wheelchairs are no wider than 23”. (Segways and other similar vehicles aren’t permitted on board). The disabled cabins on board boast a 32” door width and the cabins also have no doorsill. All 3 brands have the following cabin facilities; ramped bathroom, bathroom grab bars, lowered sink and vanity, roll-in shower, fold-down shower bench, hand held shower, lowered wardrobe rod and accessible balcony on adapted balcony cabins.

A corridor with good access for wheelchair users

An example of an adapted bathroom on board Azamara


All 3 brands allow service animals on board in all public area including dining unless the behaviour of the animal presents a threat to safety. However, for health and safety reasons the service animals are not allowed in the pools, whirlpools or spas. Hydraulic lifts are available for one pool and one whirlpool on every ship for both Royal Caribbean and Celebrity, but Azamara do not have hoists on board, though they are available to hire when requested at time of booking.

A pool with good access on board Celebrity Silhouette

Azamara have incorporated Braille in every stateroom, dining areas and public areas for those who use it. On Celebrity and Royal Caribbean the elevator buttons are also in Braille. Both their daily guides can be produced in large print and Braille too. For deaf or hard of hearing guests Azamara, Celebrity and Royal Caribbean all have the following facilities on board; a portable room kit which includes alerts for door knocking, telephone ringing, smoke detector, alarm clock, under pillow/mattress vibrator, an optional TTY (Text Telephone) – this is linked to Guest Relations so they can fulfil any needs. Sign Language interpreting services are available using American Sign Language. These can be used for main production shows, port and shopping presentations and other major activities. Closed captions televisions are available, however only some programmes are captioned; all safety videos are captioned. Please note that the cruise line will need to be informed of what you need at time of booking so they can arrange it all, so terms and conditions do apply.

Wide public spaces on board Celebrity Cruises

An optional TTY (Text Telephone) is linked to Guest Relations

The Royal Promenade on board Royal Caribbean ships

Guide to Disabled facilities  

Guide to Disabled facilities on a cruise ship