http://www.hopeforhome.org.uk/ Case Study
Prepared by: Isotoma Ltd Tower House Fishergate York YO10 4UA Contact:
Andy Theyers (firstname.lastname@example.org) Mobile: 07725 269250 Office: 01904 567349
Background Helping elderly people with dementia or advanced Parkinsons Disease and the carers who look after them, Hope for Home provides invaluable information and advice to help people remain in the comfort
and familiarity of their own homes. They passionately defend and support the rights of such people to be cared for and remain at home. The charity was registered in February 2008 after being set up a few months previously; the obvious next step was to get a website to provide a 'shop front' for the organisation. With having no previous
experience of web design or leading a website launch project, founder Sarah Burnard really needed some help, from a source with experience and whom she could trust. The project was put out to tender and Sarah met with a number of solutions providers and quickly decided that Open Source Content and Document Management specialists Isotoma was the company she wanted to deal with. “The way Isotoma dealt with me, their professionalism, obvious experience and enthusiasm left me in no doubt that they were the company I could trust to deliver exactly the website I needed”.
There were numerous factors Sarah had to consider; she felt that the maturity of the Isotoma team, along with their track record would ensure she got the website she needed, and to give her the confidence she required knowing she was only able to manage the project to a certain level. The expansion of the site
also had to be taken into consideration at this stage, as there were already plans for future development. Some of the plans needed revision, but this was what the Hope for Home team wanted – someone who
could explain what would not work so well, whilst at the same time offering possibilities and potential that exceeded expectations. The resulting site is a great success; Hope for Home found that the Plone Content Management System worked incredibly well – it looked professional too, which was very important for them – the site was their most important investment and as a new charity, they needed to be taken seriously.
Being easily able to video was very important to Sarah, as video is an important part of the way their
message is conveyed on the site and her team has limited experience of producing video for the web. The solution Isotoma delivered allows her to add videos to the site with ease. Integration of Google Analytics has also been really effective; the Hope for Home team have found this kind of information and accessibility very empowering and has enabled them to see that the website was working for them.
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© 2009 Isotoma Ltd
From the outset, it was known that the site would need frequent alterations; Sarah has been delighted with the support she has received, the content has changed quite a lot and has always worked brilliantly, with the quality never compromised. Sarah says,
“It is an utter delight working with Isotoma; when I phone they are always available and
helpful. They have exceeded my expectations on every level and I never worry about the site”.
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© 2009 Isotoma Ltd