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YOUR BENEFIT CHANGES PLAY IN THE PARK SUMMER FUN TPAS ANNUAL CONFERENCE THE TENANTS’ FORUM AGM m INSIDE: Find out which tenant fro ed lter She Old Hereford Road, old. 100yrs turned Scheme

MAKING A DIFFERENCE AWARDS IVOR AND WALLACE


Welcome

This edition... Welcome 3

Pip’s Welcome

News 4

Changes Ahead...

10

Bingo is BACK...

14

TPAS Annual Conference...

Tenants’ Forum 12

Rural Roadshows...

16

Tenants’ Forum AGM...

18

Are YOU Ready to Join?...

Corporate 6

Satisfaction Survey Results...

26

MHA’s New Chair of Board...

Feature Your Homes...

5

A Night Out in the Cold...

10

Cooking With Your Kids...

7

Contacting MHA...

12

100 Years Young...

8

Paying Your Rent...

16

Making A Difference...

9

Your Rent is IMPORTANT...

20

Who Lives Next to YOU?...

15

Love Where You Live...

24

Play in the Park...

22

Anti-Social Behaviour...

27

Thinking About DIY?...

Bits & Bobs 6

MHA Supporting Charities...

11

A Poem...

25

WANTED: Volunteers...

26

Family Safety Packs...

Spotlight

2

13

Childrens Fun Club...

19

The NEWEST Member...

If you would like this Newsletter in a different format (e.g. large print , electronically, etc.) or in Welsh please contact Louise Davies on 01495 761104 or email louise.davies@ monmouthshirehousing.co.uk


Welcome

Pip’s Welcome...

Welcome to the 2012 Winter edition of Tenant Matters. As another year draws to a close, we can look back at another successful year in tenant participation, with the numbers of tenants involved and the number of representative groups continuing to grow and develop. The Scrutiny Panel has completed its first project looking at empty homes ready for relet and is very close to completing its second. The Better Build Group is expanding its scope to include ‘Responsive Repairs’ and a new group representing disabled tenants has been recently formed. The established groups continue with their good work and it’s pleasing to see many new faces joining these groups.

Got an idea for the Newsletter? Contact the Newsletter Editorial Team on 01495 761115 or email newsletter@ monmouthshirehousing. co.uk

Recently a number of tenants embarked on the Active Learning for Residents qualification enabling them to gain accredited recognition of their invaluable voluntary work in the community. I’m sure you will join me in wishing them every success. At the Forum’s AGM, we held our third “Making A Difference” awards. The event took place in Monmouth and despite the appalling weather it was well attended. Congratulations to all of the winners and nominees. This year, for the first time, a group of tenants attended both days of the Tenant Participation Advisory Service (TPAS) Conference. This made an opportunity to attend many more workshops and discussions and to meet and socialise with other housing association and local authority tenants from all over Wales. Finally, can I wish everyone a very merry Christmas and a happy new year.

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News

Changes Ahead for Your Benefits...

It does not matter how the ‘spare’ bedroom is used, the new rules will apply even if: Government In April 2013 the UK nt of housing is reducing the amou can claim. benefit some people

soon receive less This means you may you currently get. housing benefit th an

Under Occupancy Charges... If you have one or more ‘spare bedrooms’ you may be affected by these changes. This is called ‘under occupancy’ charge or ‘bedroom tax’ and is a brand new charge. This could affect you:

If you have one ‘spare’ bedroom your housing benefit will be cut by 14 per cent of your total weekly rent. If you have two or more spare bedrooms, you will lose 25 per cent. This means that you will need to pay about £11 if you have one spare bedroom or about £25 if you have two spare.

• if you are 16 to 61 years old • even if you only get a small amount of housing benefit – for example, if you are working • even if you are sick or disabled

You WON’T be affected in April if...

Under the new rules if you have more bedrooms than the UK Government says you need, you will lose part of your housing benefit. The new rules mean you will be allocated one bedroom for:

What you should do...

• each adult couple • any other person aged 16 or over • two children of the same sex under the age of 16 • two children under the age of 10 regardless of their sex • any other child • a carer (who does not normally live with you) if you or your partner need overnight care 4

• you and your partner need to sleep apart because of a medical condition • the main residence of your children is another address, but you have a spare room for when they stay with you

• you live in a one bedroom flat or bedsit, or if • you or your partner are old enough to receive pension credits.

If you are worried about being able to afford to pay your rent from April 2013 you should ask for advice now. Contact us now on 0845 677 2277 or 01495 761100 if you are ringing from a mobile. Our staff are aiming to visit as many as possible of the people we think will be affected by these changes to offer you some advice and assistance. You can also find out more about help available and what other tenants have done at www.yourbenefitsarechanging.co.uk


Feature

A Night Out in the in COLD... the Cold...

On the 8th November two members of MHA’s staff, Cheryl Tracy and Scott Bryant, braved the cold and took part in Llamau’s Sleep Out in Cardiff. Llamau are a homelessness charity who provide vital services to young people and women across South Wales, services which may become more essential given the current climate and the looming welfare reforms. Both arrived at the Sleep Out at 6.30pm wearing so many layers that it was difficult to move!! “We were met by an extremely friendly Llamau team, who were full of energy and enthusiasm for the night ahead. We dumped our stuff in the lockers provided and got ready to spend a night in the cold. We were lucky enough to have entertainment put on by Llamau in the form of local comedians and bands and our spirits were kept up by a fellow member of staff Angela Zenati, as we kept everybody updated via Facebook.

Come 12.30am we were ready to go to ‘bed’ – which was a piece of grass covered with a piece of cardboard. (Although we did have the luxury of a cardboard envelope, which kept us warm). We were fairly lucky with the weather and it proved to be quite a mild night, with the exception of the howling wind. I had to keep my face as covered as possible due to the cold. I also had to keep turning over to keep the pins/ needles and numbness at bay. It was one of the most uncomfortable nights of my life and a very sobering experience. When I had finally drifted off to sleep we had our 6am wake up call and the night was over.” 5


Bits & Bobs

MHA Supporting Charities...

In 2012 MHA has raised £903 for a number of charities including St David’s Foundation, Tenovus and Cancer Research UK to support local and national causes. The most recent charity event was a MacMillan coffee morning on the 17th September to raise awareness of women’s health for the staff and raise money for MacMillan Cancer Care. Staff baked cakes to sell, and staff and tenants brought in stalls to sell homemade jewellery, plates and crafts. A raffle was held with prizes donated,

and was won by our very own tenant Louise Bendon who also had a stand on the day. A great day was had by all and £288 was raised for MacMillan Cancer Care to help the charity support people suffering with cancer and their families.

Tenant Satisfaction Survey Results... Back in November we carried out our Annual Tenant Satisfaction Survey. MHA would like to thank everyone that took part in the Survey. Our response rate increased to 33% this year compared to 27% in 2011. Results will be published in the next edition. 6

1st Place (£200) • Mr Parry 2nd Place (£150) • Mr Long, Wyesham 3rd Place(s) (£100) • Mrs Smith, Abergavenny • Mrs Jackson, Magor • Mrs Wayman, Caldicot


Your Homes

Contacting MHA... Pictured: A few members from the Customer Services Advisors Team...

parate that we have two se us e on ph u yo n he w e that 677 You may not be awar neral queries line 0845 ge a ve ha e W s. ie er ur qu . Both lines for reporting yo 0 7751 or 01495 761143 98 00 08 e lin irs pa re and a - 4:30pm 277 or 01495 761100 Thursday and 8:30am to y da on M m 5p 30am ssible, lines are open from 8: ith as efficiently as po w t al de is y er qu ur that yo on a Friday. In order ting to your query. la re r be m nu ht rig e us on th please ensure to call

We are extremely bu sy during certain times of day, especially betw the hours of 9 - 10am een every morning and th roughout most of the Monday and Tuesday, day on a so please be patient. If you are having trou through to us during ble getting a busy time period yo u can leave us a mes you wait on the line an sage if d follow the instructio ns and one of our Com Services Advisor will munity contact you back in du e course. Alternative repair or query is not ly if your of an urgent nature, yo u can also try calling of our quieter days su us on one ch as a Wednesday or Thursday.

is via our website which us t ac nt co so al ct us’ n ca You and select the ‘conta k .u co g. in us ho ire sh u have an www.monmouth general queries. If yo d an irs pa re nt ge ur n report it by calling link to report nonca u yo s ur ho e fic of of is out ) and it will be dealt emergency repair that 43 11 76 5 49 01 or 51 77 800 980 the repairs number (0 urs service. with by our out of ho 7


Your Homes

Paying Your Rent by Direct Debit... MHA now offers 3 different options for paying your rent by Direct Debit:

... on the 5th or 15th of the month

on a Friday...

on a Thursday...

IT’S CONVENIENT... Direct Debit is the most convenient, cheapest and by far the most secure way of making payment for your rent. Your payments are secured by the Direct Debit Guarantee - if your bank (or building society) makes an error they will credit your account. All payments are electronically recorded and will appear on your bank statements and records.

RENT FREE WEEKS... Rent paid by Direct Debit is collected on a monthly/weekly/fortnightly basis,you still receive your two free-Christmas weeks, as you are only charged for 50 weeks of the year. If these dates are not appropriate, please contact us and we will try to offer an alternative.

THE PROCESS... Direct Debit payments are confirmed in writing, and subject to 10 working days written notice before any changes take effect. Changes to your payable rent, e.g Housing Benefit changes or end of year rent increases, would be picked up automatically and your rent payments recalculated. 8


scheme and if you have a Good As Gold is a rent incentive in with a chance of winning clear rent account, you could be Christmas. This Christmas’ £250 each quarter and £500 at Abergavenny. Winner was £500 Mrs Morgan, 9


Bingo is BACK...

At the recent Tenant’ Forum AGM a £275 grant was approved for Cwrt Severn Resident Association to purchase a new bingo machine. Residents at the Sheltered Scheme had been left bingo-less after their machine stopped working in the Autumn. Ken Prosser a local resident said, “it could not have come at a worse time because our reserves had been used up over the summer providing trips for the local residents of Cwrt Severn.” On hearing this support worker Bridget Gibb advised the association to try and get a grant from the Tenants’ Forum Initiative Fund. Following a successful application bingo is back on the agenda courtesy of their new bingo machine. The residents all wanted to say a very big thank you to members of the Tenants’ Forum and here they are with their new machine playing bingo on Thursday afternoon.

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Cooking With Your Kids... Two Taster Sessions have been run recently by the Community Investment team to encourage parents to cook with their children. Eight parents with a total of 14 children aged between 18 months and 9 years from Monmouth and Caldicot made spider biscuits for Halloween and pasta with a vegetable and bacon sauce so everyone had food ready for lunch. The children all learned basic knife skills, how to mix cookie dough and shape biscuits as well as lots about different fruit and vegetables. Flour and cocoa powder mixed with laughter and encouragement as all the children got stuck in.


Bits & Bobs

A Poem...

Friends we make, sometimes for life, Are those we choose to share Our hopes and dreams and all the things, For which we really care. Friends we choose. Why? Who can say? We enjoy their company being with them each day We laugh, we cry, in them we confide. Tell them out troubles and don’t try to hide.

The only quiet point was when they were allowed to sample their biscuits after cooking and cooling. The parents all felt more confident to involve their children in cooking at home, with plans forming about the next recipes to be tackled. Meanwhile all the children drew pictures of people with smiley faces and plates of biscuits with one writing, ‘Best day ever! Thank you’. Four more sessions are planned for Easter time (one in each of the main towns). For further information, contact Jane Grayer on 01495 761092.

Talk of our hopes, our cares, our schemes, Filling our heads with all kinds of dreams. Families are ours, from the day we are born. These we don’t choose, but on them we can call If help we need at times when fate Deals such blows that are hard to take. So when in life a good friend you find Make sure to them you are always kind, So that when a friend you feel that you need, That’s when a friend is a friend indeed.

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Rural Roadshows...

The Cameras rolled into four rural villages over the summer with the aim of capturing tenants’ and residents’ views about the areas in which they live and MHA as a landlord. The villages visited were Devauden, Trellech, the Bryn and Clydach. Many tenants came out, dodging the summer rainfall, to say hello and a number of actions have resulted from the conversations. Tenants and Residents wanted to see more going on in their areas for children and also more involvement for older people in basic computer courses. Children from Clydach were keen to keep their village looking clean and tidy and suggested litter picks as a way of achieving this. They also wanted to raise animal welfare and environmental awareness within their community. A rather contentious issue raised was the use of garages with many residents claiming that they are not used for car parking which creates a problem as the number of cars in villages is increasing. Actions plans have been drawn up with MHA’s neighbourhood teams and further consultation with communities will take place.

ant A BIG Thank You must go to Ten Forum Steering Group members ir Ken Bucknall & Ian Pearce for the help with the Rural DVD project.

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100 Years Young... Mrs Mary Harding from Old Hereford Road, Sheltered Scheme, Abergavenny celebrated her 100th Birthday back in September. Mary moved to Old Hereford Road from Cross Ash 20 years ago, but celebrated her very special birthday with her family and friends at her daughter’s home in Llanvapley, where a wonderful garden party took place. MHA staff, Justine Whitcombe and Rob Carey popped into Mary’s Birthday celebrations and Justine, Mary’s Support Officer presented her with a beautiful bouquet of flowers from everyone at MHA.


Spotlight

Childrens Fun Club...

Mardy Fun Club is a volunteer led play club, supported by Three Counties Community Play. It is situated in the Mardy Hall in Abergavenny. It runs every Friday 3.45 – 5.15pm for children aged 5 – 15 and the club is free to attend. The group has been established since April 2012 and has been very successful with 11 volunteers and over 70 children registered. They have recently taken part in the Community Matters scheme at Waitrose in Abergavenny and came 2nd, receiving £271 for the club. This is fantastic news will assist the group with rental costs, equipment and a Halloween party for the local community. Asking Mary what was the secret to her longevity? She replied, “keeping your mind occupied by always finding something to do”. She said that she enjoys listening to the birds from her flat and although her eyesight is not what it used to be, she said, “the joy of bird watching keeps her going”.

For more information please contact Hayley/ Peter on 01495 742470 or Hayley@tvawales.org.uk

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News

TPAS Annual Conference...

MHA tenants joined up with 300 other tenants and housing staff from Wales for TPAS Cymru (Tenant Participation Advisory Service Wales) annual conference which took place at the Mecure Hotel, Holland House, Cardiff, during November. Tenants were involved in discussions with a number of key note speakers including Hannah Fearn, (Editor Guardian Social Housing and Local Government online Networks) and (Chris O’Meara, Chief Executive of Cadwyn Housing Association). The Conference was opened by Rob Carey, MHA’s Tenant & Resident Involvement Coordinator, who is currently Chair of TPAS Cymru, and a number of MHA tenants were involved in running workshops over the 2 day event. These tenants shared their experiences and good practice with their fellow tenants.

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The comments back from MHA tenants, who attended the conference was very positive with Chris Tonks from Abergavenny, saying “it has been very informative and useful.” Morris Arthur from Caldicot, who is relatively new to Tenant Involvement said, “You get a sense of how MHA is doing from an event like this, and what I learnt was that we seem to be ahead of the game in many areas.” Jill Ray, another Abergavenny tenant said, “I thoroughly enjoyed the conference and learnt loads.” Ian Pearce from Usk, who is the Tenant Chair of MHA’s Board, said “the event was well managed by TPAS Cymru and offered tenants an opportunity to network with their fellow tenants from all across Wales. Sharing good practice and learning from mistakes is the key to developing good fit for purpose services.”


Your Homes

LY P AP OW N

MH A

P R ESENTS

Would you like to help spend ÂŁ25,000?

Your chance to make a real difference to your community. MHA are looking for your ideas of how your community can be physically improved! Interested? Please call 01495 761120 for further information and an application form.

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Tenants’ Forum AGM...

The Making a Difference Award Well done to all our nominees and winners!

On the 21st November, the Tenants Forum AGM took place at Bridges Community Centre, Monmouth. The Chair of the Forum, Pip Williams presented his annual report to Forum members and Steering Committee elections took place for the four places which were available. Eight tenants puts themselves forward for Election and a secret ballot followed, which was verified by a staff member of MHA and two members of the Tenants’ Forum. The four tenants elected were:

Caldicot • Morris Arthur from Little Mill • Lynette Bonar from om Usk • Denise Costello fr Caldicot • Dave Evans from 16


Feature

ds.... The Making a Difference Awards celebrate all that’s good about Monmouthshire Housing tenants and with 70 people in attendance the atmosphere pre announcement of winners was electric.

The Award ceremony was hosted by MHA’s Director of Housing and Communities, David Morris, who said, “the positive contribution made by tenants in their communities was truly inspirational” He thanked each and everyone of the nominees for their contribution in making Monmouthshire a better place to live. He believed all those who had been nominated were winners.


Tenants’ Forum

Are you ready to join the Tenants’ Forum?... There are over 286 tenants registered as members of the Forum. The Forum meets bimonthly at venues around the County so it could be coming to a venue near you soon. If you would like to have your say and take advantage of any of MHA’s Tenant Involvement opportunities contact Rob Carey your Tenant and Resident Involvement Co-ordinator 01495 761115 or email rob.carey@monmouthshirehousing.co.uk

ngs?

eti Can I get help to go to the me

Yes! MHA will pay your travelling costs to and from the meetings or provide transport to get you there. We will also pay for any child care or respite care if you are a carer. We will give you a form to complete at the meeting which you send to us in a pre-paid envelope with any receipts. You will receive a cheque in the post reimbursing your costs or we can pay the money directly into your bank. We also provide refreshments at meetings.

Meeting times & dates... All meetings start at 10.00 am

If you would like to come along to a Forum meeting ve. just call Rob on the number abo

• Wednesday 23rd January at St Mary’s Priory Centre, Abergavenny • Wednesday 20th March - Venue TBC • Wednesday 22nd May - Venue TBC • Wednesday 24th July - Venue TBC


Spotlight

A Night in The the Tenant COLD...Forum’s NEWEST Member... Spotlight:

All my working life I have helped people to get a job and to improve their prospects in their working environment. This has been achieved through coaching them on how to achieve their goals. Looking back I am pleased to say that I have improved many catering establishments, by putting forward business plans and ensuring that their staff, are well trained. When I retired, I wanted to continue to help people, but did not know how to go about it. Then by chance, I happened to mention this to my Chiropodist and she said I should to talk to a person called Roger, who is a lay preacher but also teaches spiritual healing. I phoned him up and he told me to come to a meeting as I would learn a lot more about the type of spiritual healing he was involved in. He also said, if I liked it, I could join the course he was starting. Roger is a member of the Healers Practitioners Association International HPAI and the Monmouthshire Healers, who hold their services at Rockfield Centre. At the end of the night I decided I wanted to be a healer, so I signed up for the course. It took fourteen months to complete and in that time, I have learnt a lot about myself and the history

Margaret is a tenant who lives in Llangibby, near Usk and has recently become a member of the Tenants’ Forum. She says that she is proof that there is life after retirement. of healing. In November last year I passed the course and I am now a fully qualified healer, which means that I can now practice on my own, without a trainer to help me. I must abide by the HPAI rules at all times. Without boring you, I sum up healing by saying, all living things have an energy field around them, and I tap into this by asking the Lord above, to send down his healing power through me so, that I can help that person. I must be clear in that I can’t cure people of illness but I can help them. Healing is a complimentary method of healing and has been around for thousands of years. The people that have come to see me to have healing, say thank you and encourage me to keep doing what I am doing. That is enough for me. I am not a religious person, but I believe there is something out there and I have in my life had experiences that confirm that. There is no cost involved in what I do, unless I have to use my car. Then I would ask for donation towards the cost of my diesel. Contact details Margaret Caygill, tel 01633 450688. 19


Feature

Who Lives Next to YOU?... this summer, I met lots Whilst out on the rural roadshow o were tenants and of interesting people some of wh n, near Abergavenny, some who of were not. At the Bry year old Mr Ivor I had the privilege of meeting 93 y beret and a jacket Redding, who was wearing an arm r what did the patch with a rat patch on it. I asked Ivo an official desert rat signify? He told me that it was rat in WWII and had badge as he had been a desert Alamein which in been involved in the Battle of El 70th anniversary. October 2012 would celebrate its Ivor informed me that he had been a Cavalry man in the Territorial Army and was immediately called up to serve at the outbreak of war in September 1939 and he was stationed with the Warwickshire Yeomanry. At the same time the horses of Lt. Colonel Sir Harry Llewellyn of Llanfair Grange, near Abergavenny were commissioned to the army and Ivor was asked by the Colonel to become a groomsman for his horses. Ivor was posted to France with the horses as part of the British Expeditionary Forces but it was not long before they were being pushed back by the fast moving German army. Ivor and the horses were eventually evacuated from Marseille, France and sailed to Palestine in the Middle East. Ivor described the journey as truly awful, and once in Palestine Ivor lost some very good friends defending an oil pipeline at Haifa with other British troops being captured. In 1940 Ivor said, the horses were replaced and the regiment was mechanized, he was also injured but not too seriously and was back in action soon. He learnt to drive a tank, which 20

was nicknamed the Honey but Ivor said he was still under the command of Lt Colonel Sir Harry Llewellyn. In 1942 Ivor’s regiment was incorporated into the 8th Army, later to become famously known as the “Desert Rats” and the troops were visited by Winston Churchill and the new commander of the 8th Army Lieutenant-General Montgomery. In October 1942 the second battle of El Alamein started and lasted 20 days. It was eventually won by the allies and was later to be seen as a great turning point in the war. The Allies suffered over 13,500 casualties but Ivor did not stop. He was off to Tripoli next which fell on 15 January 1943 and then he took part in the invasion of Italy. Eventually in 1945, Ivor was demobbed and allowed to return home. Although the fact that he was charged £1.00 for his demob coat still rankles Ivor.

MHA is proud of you!


Feature

A Night in the COLD... Who Lives Next to YOU?... vies Court in Wallace (Wally) Davidson from Da in 1939 at the age of Chepstow was born in 1924 and Royal Engineers, and 15 Wally joined the boys service where he learnt his was posted to Chatham in Kent t year WWII broke out trade as a Carpenter. Later tha me to work as an and Wally was asked to return ho tion of a new Royal assistant surveyor in the construc ent. Wally was later Naval Propellant Factory in Caerw his training Battalion in recalled by the army and sent to Lancashire. In 1944 Wally aged just 18 years old travelled to Portsmouth to join up with the 3rd Canadian division. After much of Europe had been occupied by the Germans for 4 years the allies finally launched their campaign to liberate Western Europe code name ‘OVERLOAD’ in what would be become known as D-Day. It was on the 5th of June 1944, Wally and the rest of his battalion set off from Portsmouth in the most atrocious weather to join up with the rest of the allies to build up and execute the largest assault landings ever undertaken in the course of human history. Wally was one of the first to land on the 6th June 1944, and he landed on Juno Beach. His first job was to clear the many mines buried in the sand and it was here Wally lost quite a few of his friends and colleagues. From Normandy he moved on through Belgium, Holland and on to Germany pushing back the enemy. Wally and his fellow men ended up on the far side of the river Rhine over the winter months of 1944-1945. In December, major Nazi offensives against the Allies

commenced. The battle was a last ditch attempt by Adolf Hitler to split the allies in two and destroy their ability to supply themselves. The battle became known as the Battle of the Bulge and was the largest battle fought by the Americans in WWII, with 600,000 American troops involved. Wally was awarded a commemorative medal in 1994 from the French Authorities for his efforts in liberating France and marking the 50 years since the D Day landings, but during Wally’s move to Davies Court the medal was lost. Wally wrote to French Authorities requesting a replacement but he was informed that there were no longer any available. They did however replace it with a 60th Year Commemorative Medal (pictured below) which he is just as proud of.

Wallace’s Medal

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Your Homes

Anti-Social Behaviour Update...

A BUSY 2012... REPORTING ASB...

The Anti Social Behaviour (ASB) and Neighbourhood Teams at MHA have had a busy time tackling Anti Social Behaviour throughout 2012. A New Anti Social Behaviour Policy and Procedures have been adopted and we continue our work in trying to improve the ASB Service for our communities benefit.

Most reported cases of ASB are dealt with by early intervention by our Neighbourhood Officers but Legal measures are available for us to use, where the ASB is more serious. These measures however, must be used in proportion to the level of nuisance and harm that is being caused. Eviction is a last resort and a strong case must be presented by the ASB Team in court for a judge to award MHA a Possession Order which would lead to eviction. MHA has evicted one household for anti social behaviour since April 2012.

POINTS OF REFERENCE... We have designed a set of leaflets (pictured below) to inform people about different aspects of ASB and what MHA can do to deal with ASB issues affecting any of our tenancies, leaseholders or neighbourhoods. The leaflets are also available to view on the MHA website and the reporting of ASB can easily be made directly onto our website.

ANTI SOCIAL BEHAVIOUR WHAT IS ANTI SOCIAL BEHAVIOUR?

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ANTI SOCIAL BEHAVIOUR DOMESTIC ABUSE

The nuisances that had been caused in this case were extreme and persistent and included noise nuisance, drunken behaviour, verbal abuse, intimidation and threats to neighbours.

ANTI SOCIAL BEHAVIOUR DRUGS & DEALING

ANTI SOCIAL BEHAVIOUR

ANTI SOCIAL BEHAVIOUR HATE CRIME

MANAGING ANTI SOCI BEHAVIO


IAL OUR

COMMISSIONER ELECTIONS... On 15th November this year Ian Johnston was elected the Police and Crime Commissioner for Gwent. The Police and Crime Commissioner is responsible for: • Appointing the Chief Constable who will be answerable to the PCC. • Setting out a five year plan determining local policing priorities. • Consulting with the public to set these priorities. • Setting the Force annual budget. • Setting the Community Safety Budget It is intended that the Police and Crime Commissioner will seek feedback from the public and use this information to shape future services.

ANTI SOCIAL BEHAVIOUR WHAT TO DO IF YOU ARE SUFFERING FROM ANTI SOCIAL BEHAVIOUR

NOISE NUISANCE

WORKING IN PARTNERSHIP... We work in partnership with a wide variety of agencies to tackle ASB including the Police, who we are allowed to legally exchange information with under the terms of the Crime and Disorder Act 1998. This coordinated approach is very important, so that both MHA and the Police have a full picture of a situation, allowing informed decisions to be made and appropriate actions to be taken.

SINCE APRIL 2012... Since April we have also applied to the court and successfully achieved an Anti Social Behaviour Injunction with the power of arrest. This Injunction was taken out to protect local residents who had received serious threats from an MHA tenant. These informative Anti-Social Behaviour leaflets are available on request. To get your copies, please contact us on our main number 0845 677 2277 or send us a request via our website.

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Feature

Summer Fun with Play in the Park... Play in the Park has become an annual project for MHA providing free open access play provision for children across the County. This year MHA delivered Play in the Park in partnership with Three Counties Play and visited 10 parks across the county. Play in the Park 2012 provided 240 hours of free play and was attended by 702 children.

The children celebrated the Olympics with their own games and opening ceremonies, played lots of different games and made new friends! Asked whether they would like Play in the Park to return next year the children said:

Yes! because its just the best and I will be MEGA bored and won’t know wh at to do.

YES! Because it’s FUN!

Yes! Because if it’s not then I will be so bored and not know wh at to do.

YES! Because it’s AWESOME!


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Family Safety Packs...

MHA’s New Chair & Vice-Chair.

A personal safety campaign is being run by your local CSAT group (Community Safety Action Team) and is available in your town up to Christmas. There is something to help keep members of your family safe this Christmas. Look out for them in your area The packs are £2.50 and contain:

• Blinkies: A perfect little badge, ideal for safety on the dark streets. Just pin to your jacket or coat. It flashes so that oncoming traffic can see you.

Ian replaces Judith Langmead, who served as chair for six years. Over this time, Judith provided invaluable support to MHA and will continue to serve as Board member now that her term has finished.

• Car Sat Nav Tag: This tag reminds you not to leave your Sat Nav out and has a cleaning pad on the reverse side to remove the sat nav mark on the windscreen.

Ian Pearce, from Usk, has been a tenant Board member for two years and a tenant since 2007. He has been actively involved with MHA’s consultations and meetings, as well as being a member of MHA’s editorial group for the tenant newsletter. Ian also has experience from his roles as company director and business management consultant.

• Topstoppa: Unique stopper, designed to prevent anyone spiking your drinks on a night out. • Twin Purse Bell: Clip to your zipper on your purse and if someone dips into your bag the bells will jingle letting you know someone has their hand on your purse. • Cycle Security Pack: All you could need to help prevent theft of your cycle. For more information, simply email communitysafety@monmouthshire. gov.uk 26


Your Homes

...

Thinking About DIY?...

Andrew Martyn-Johns, has been on the MHA Board since 2008 and brings a wealth of experience and knowledge to the table. Andrew is a retired Chartered Accountant and lives in Bristol with his family. He’s had responsibility for the external audit of over 16 housing associations which has proved invaluable to MHA. In recent years, his work has also included the review of corporate governance arrangements in a variety of sectors.

d at Both were elected and welcome our AGM in September.

Monmouthshire Housing Association maintains a database with information about where asbestos is or may be located within your home or outbuilding. We carry out regular surveys and inspections to update this information and keep it accurate. Where asbestos materials are in good condition and undamaged, then provided they are not disturbed they do not present a hazard. If you are planning to carry out any DIY we would always recomend that you contact us before starting for futher advise. Should any asbestos material (or materials you suspect may be asbestos) become damaged, please contact us as soon as possible and we will arrange to have the material tested and then either sealed or removed.

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Pictured: Millie Kedward (8yrs) from Bulwark who won the Olympic themed colouring completion in the last edition of Tenant Matters. Well done Millie!

Tenant Matters <Edition 14> December 2012  

Tenant Matters <Edition 14> December 2012

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