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Community Contributions

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2 SAINT JOHN #mysaintjohn

APRIL 2019

Thirsty? Turn on your tap!

Greetings from City Hall!

John Collin City Manager

I wanted to write a few words to introduce the first edition of Saint John – at your service. Since my arrival in the region to become your City Manager, I have been blown away by the passion and energy of all Saint Johners. Individuals, businesses, volunteer groups, social agencies and all sorts of non-profit organizations work hard each and every day to make things better. There is a true sense of “community over self” in Saint John and I believe that to be our greatest strength moving forward.

City staff at all levels of the organization feel that same passion and energy. We have been working hard, within our budget constraints, to deliver services that support and enrich the quality of life and experiences for our residents, businesses and visitors. Together, we are exploring ways to enhance these services and find efficiencies and opportunities that will help us on our path to growth, prosperity and long-term sustainability. This edition of Saint John – at your service provides a look at how the City is engaging in the community and working to meet your needs. Enjoy the read and please stay connected with us for more!

Tell your friends, Saint John is the place to be!

Population growth is a top priority for Saint John. With clear objectives to attract new people, enhance our newcomers’ experience, and retain our population, we are making gains. Statistics Canada estimates an increase of 1,200 to Saint John’s population since the July 2016 Census report. Smart Growth Roadmap 80% complete The Roadmap for Smart Growth was adopted by Common Council two years 80% ago and we’re making great progress. The Roadmap outlines the vision and direction for economic development in the City of Saint John through employment, population and tax base growth. You ask and we’ll deliver… ahead of schedule! The One Stop Development Shop issues three different types of permits, each with target turnaround times of 5, 10 and 20 days. Staff are exceeding these targets and significantly reducing turnaround time for each.

Urban development incentives

These programs support development and facilitate investment in the City’s historic urban core. More about Planning Services What projects have been approved between 2016-2018 • 11 Urban development projects • 71 New residential units • $7.3-million in private sector investment • 41 Beautification projects

Development remains strong From homeowners to developers, you brought in 726 building permits to our One Stop Development Shop totalling over $84-million in development. This includes 100 new residential units. 93% of those building permits occur in the Primary Development Area. More about One Stop Development Shop Services A Successful program supported by community The Vacant and Dangerous Buildings Program closed 83 cases in 2018, exceeding its annual target of 75. Closed cases result in repair and reoccupation or demolitions.


In the fall of 2018, the City of Saint John held an online photo contest, calling for residents to share their favourite fall places in Saint John. With over 100 photos shared, the campaign was a success.Thank you for sharing your #mysaintjohn moments! The #mysaintjohn movement continues with videos featured on the City’s Facebook and Twitter pages. Be sure to watch, share and tag a friend from away.


Our Community Contributions

Giving back to our community The City of Saint John is proud to be a PALS Partner for Princess Elizabeth School. Employees donate to supply drives throughout the year and host special events like our annual BBQ.

Supporting wellness through sport, recreation and community service

P.R.O. Kids gives hope to families From corporate sponsors like Desjardins Insurance to all of our local supporters, we are making a difference. In 2018, we provided assistance to 1,482 children and youth and raised over $250,000. The P.R.O. Kids Annual FUNraising Dinner will be held on May 23.


We are equally proud to be the United Way's #1 Top Employee Giving Organization, contributing over $65,000 in 2018.

Did you know that the City of Saint John provides over $1.3-million in annual subsidies and grants? These funds assist sport organizations, community centres, priority neighbourhoods, and various community services to provide social, cultural and recreational activities that enhance the quality of life for citizens of all ages and abilities. More about Community Development Services

SCHEDULE YOUR PLAY TIME Request arena and field time with ePlaySJ!

More about Sports and Recreation Facilities Services


Our Community Contributions Rallying a community The Spring Flood of 2018 impacted thousands of citizens across New Brunswick. The City of Saint John applauds the efforts of those who rallied together to help our neighbours in need.

Building resiliency together

Innovation at work

Thank you to those who joined us for the SJ-EMO open house at the KBM Community Centre. It was a great opportunity for members of the EMO and partner agencies and organizations to engage with residents and collect feedback from those who were impacted by last year's flood.

Emergency personnel and residents were able to monitor flood levels online thanks to our City’s GIS department. The City’s flood app remains available to the public and allows users to view 2018 flood areas and flood levels.

If you have not already signed up to receive emergency notifications from the City, this is the best time to do so. Sign up now: #beprepared #staysafe #SJEMO

We are getting greener This past fall, several volunteer groups helped the City and ACAP Saint John to build green infrastructure. Caledonia Brook Floodplain in Millidgeville, Loch Lomond Floodplain, and Glen Falls Greenway now have hundreds of new native trees and shrubs. The engineered greenspaces will help to manage stormwater. These and other projects were funded through a $20,000 Environmental Trust Fund Grant from the Province of New Brunswick, which was matched by ACAP Saint John. More about Stormwater Services

The City’s Green Machine In 2018, seventeen community groups hosted clean ups across Saint John. The City’s Green Machine provides groups with a free mobile toolkit containing the equipment required to support clean-up initiatives in our community. Booking begins in April following Earth Day. More about Parks and City Landscape Services

afe, City Clean, HallDrinking at Work Water… Saint John: what’s your plan for 2021?


For the first time, the City is developing a Long Term Financial Plan that will set us on a path to financial sustainability over the next 10 years. Saint John's Budget Simulator gives you the opportunity to provide direct feedback to the City on how you would like to see municipal property tax dollars spent in 2021. Your feedback matters. The online tool is available until April 11.


FIND OUT HOW WE ARE REDUCING COSTS AND IMPROVING EFFICIENCIES In 2018, projects undertaken by the City’s continuous improvement team and staff resulted in an estimated savings of $1.2-million. Seventy cost-saving projects have been completed since the program was launched in 2016. The largest contribution to continuous improvement savings is the City Hall move. The new design reduces space by 17,000 square feet and is already saving the City over $700,000 annually. We look forward to welcoming you to the new City Hall in 2020. Pooled vehicles used for necessary staff travel has been reduced from 33 vehicles to 22, resulting in an annual cost savings of $155,000. 154 of the City’s non-emergency vehicles have been equipped with auto-vehicle location software. This software tracks information such as driving time and travel routes in order to improve efficiencies. It’s been 20 years since the implementation of the Municipal Energy Efficiency Program. Through this program, the City has reduced its energy consumption by 27%, resulting in a savings of $2.3-million.

Restoring the Historic City Market

Last spring, the City Market unveiled its newly restored look. The tower boasts a new roof, new windows, reinstated copper and lead, ornamental mouldings, decorative iron work and refurbishment of the exterior brick and sandstone. Interior renovations of the tower are underway, with planned completion scheduled for late 2019. Funded by all three levels of government, the work is part of a $7.2-million upgrade which will house some City offices when completed.

WELCOME TO CITY HALL Did you know that our Common Clerk’s office hosts many visitors for educational purposes? This includes a Newcomer Governance Program, Take Your Kids to Work day, and several local school visits throughout the year.

Did you know that close to 1.4-million people visit the City Market every year?

Safe, Clean, Drinking Water…


Loch Lomond Drinking Water Treatment Facility

Saint John Water proudly delivers high quality, awardwinning drinking water The $216.8-million Safe, Clean Drinking Water Project is the largest municipal project in the history of the Province. The new treatment facility can produce up to 75-million litres of drinking water per day, and the three new storage reservoirs have a capacity of 33-million litres.

“Love the light blue tint…tastes great!” A. Scott “Really impressed with the new water.” E. Sabean South Bay Wellfield “Making things better for SJ!” S. Koval “Love the water.” J. Brophy

Award winning water

Watermain cleaning program Each year, as part of the Saint John Water’s Annual Watermain Cleaning Program, the City’s cast iron pipes are cleaned of tuberculation and lined. This initiative improves water quality and fire flows in neighbourhoods across Saint John.

A proud community sponsor Saint John Water was proud to sponsor Passport to Parks in Little River Reservoir last summer.

The Safe, Clean Drinking Water Project was named 2018 Project of the Year at the Atlantic Canadian Water and Wastewater Association's Annual Conference. Ranked among the Top 5 in Atlantic Canada for the “Best of the Best Water Test” competition, Saint John’s Harbourview well water earned 2nd place, with 5th place going to water from the South Bay Wellfield, which services west side customers.


Crews at Work Taking winter by storm


Our region had more than its fair share of winter weather events. Crews maintain 1,160 kms of roads and 240 kms of sidewalks through the challenges of winter, including snow, ice, rain and flooding. Our hats are off to City crews for their efforts. More about Snow Removal Services Speaking of hats, we also wish to recognize the efforts of our citizens. Over 70 Saint John Snow Angel hats were sent to citizens nominated by friends, family and neighbours for their exceptional service to others. From shoveling a neighbour’s driveway to digging troughs and clearing out catch basins to prevent flooding, there are so many who go the extra mile for others.

In 2018, the Saint John Fire Department responded to a total of 5,399 calls. • Medical first response - 3,651 • Alarms - 989 • Fires - 447 • Rescues & motor vehicle accidents - 232 • Hazmats - 68

Find out more about the City’s front line services

In this video, Skilled Worker, Steve Edgar describes how the City maintains its sidewalks for the safety and accessibility of pedestrians. In this video, Skilled Worker Janita Rolfe, describes how the City of Saint John maintains over 1,100 kilometers of roads.

In this video, Operations Manager, Tom McGrath, describes the City's traffic and pedestrian service.

In 2018, the Saint John Police Force responded to 56,501 calls, resulting in 10,167 incident reports. • Arrests - 2,454 • Motor vehicle accidents - 2,510 • Tickets issued - 1,549 • Impaired driving - 117 Hours of training - 13,378




In this video, Waste Specialist, Dave Dempsey, describes the City's Solid Waste Service.

of full activation.

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April 2019 Introducing Saint your service - the official newsletter of the City of Saint John! This first digital edition provide...

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