Page 1

ANNUAL REVIEW 2016


GREETINGS FROM THE BOARD


NEW OFFICES For Civitta, 2016 was all about growth. It was about enhancing our expertise and skills by inviting new partners and companies to Civitta Group. It was about working on large scale projects in our home markets and expanding our horizons with projects in far-away countries and on other continents. The past year was also about hard work, embracing new opportunities, and adventure. In 2016, Civitta expanded its regional footprint with new acquisitions in Belarus, Lithuania, Latvia, and Serbia. Civitta also opened new offices in Romania and the United Kingdom. We are focused on making the most of our partnerships and providing full-service packages to our clients. Inspired by the future of Emerging Europe, we have strengthened our value propositions and seek to provide the best services for companies and government institutions across our region, and for our foreign clients who appreciate and value our financially accessible approach to consulting.

in the United Kingdom in Romania in Serbia

We are also committed to our employees. We know that a happy and personally fulfilled employee is a more valuable team player. This year we have celebrated a total of 11 weddings, and welcomed to the world 12 new smiles. And we have encouraged our staff to take time off to travel or participate in sports and hobbies ranging from running marathons to art appreciation. No matter how rapidly we grow, we know where we came from. Our core values—impact, integrity, adventure, and growth—guide our internal and external relationships. Energized by change, defined by deep expertize, driven by adventure, and united by values, we aim to become the leading independent management consultancy in Central Eastern Europe.

On behalf of Civitta team, Adam, Alina and Riivo


OUR TEAM

4

Adam Saulius Vaina Partner/ International

Alina Bajārs Business Development Manager/ International

Anari Hagel International Tender Manager/ International

Tatiana Arventi UK Country Manager/ International

Triin Andresson CEO/ Estonia

Ander Ojandu Partner/ Estonia

Riivo Anton Partner/ Estonia

Meelis Niinepuu Partner/ Estonia

Pille Kams Partner/ Estonia

Lilit Palmar Partner/ Estonia

Harri Tallinn Team Leader of Ajujaht.ee/ Estonia

Mārtiņš Bajārs Partner/ Latvia

Gatis Bolinskis Partner/ Latvia

Mārcis Zanerips Expert/ Latvia

Kęstutis Jovaišas CEO & Partner/ Lithuania

Rokas Šalaševičius Partner/ Lithuania

Justė Pačkauskaitė Partner/ Lithuania

Rolandas Gumuliauskas Partner/ Lithuania

Dmitrij Sosunov Partner/ Lithuania

Eglė Juodsnukytė Associate Partner/ Lithuania

Gediminas Rumšas Associate Partner/ Lithuania

Danielius Stasiulis Associate Partner/ Lithuania

Sander van der Molen Associate Partner/ Lithuania

Jolita Gulbinė Associate Partner/ Lithuania

Romas Ramanauskas Business Development Manager/ Lithuania

Olga Grigienė Business Development Manager/ Lithuania

Daniel Krutzinna Partner/ Belarus

Denis Dokutchitz Business Development Manager/ Belarus

Inna Tusenkova CEO/ Russia

Georgy Dykhanov Expert/ Russia

Anton Shulyk CEO/ Ukraine

Antanas Špečkauskas Associate Partner/ Ukraine

Kirill Krivolap Associate Partner / Ukraine

Sergey Dema Expert/ Ukraine

Irina Chubukova Expert/ Ukraine

Ana Mardare Associate Partner/ Moldova

Nikola Zelic Expert/ Serbia

Branka Vujovic CEO/ Serbia

Zivana Olbina Expert/ Serbia


Mikalai Koniukh • Veronika Tikhonchuk • Roman Gretski • Daniel Krutzinna • Egor Meliuk • Darya Rusak • Denis Dokutchitz • Dmitry Pysk • Vitaly Labetsky • Anastasiya Kiryanava • Mikhail Kastsiuk • Anastasia Leniova • Andrei Palunosik • Nadezhda Adamovich • Kristiina Oll • Jaanus Kiss • Õie-Liisi Lipmaa • Grete Gutmann • Triin Loik • Pille Kams • Ragne Kasesalu • Kadri Adrat • Rahel Klaas • Kristiina Laurits • Lilit Palmar • Kristi Klaos • Marge Laansoo • Triin Andresson • Age Laine • Ander Ojandu • Harri Tallinn • Riivo Anton • Evelin Põld • Veeli Oeselg • Maris Rahnu • Sirly Märdla • Meelis Niinepuu • Elin Jalakas • Erki Taube • Katrin Karelson • Anu Varblane • Mariliis Trei • Kätlyn Jürgenson • Jane Frosh • Hanna-Maria Kordziejonek • Adam Saulius Vaina • Alina Bajars • Anari Hagel • Inna Tusenkova • Elizaveta Gegechkori • Anna KremnyovaAnastasya Zhuchkova • Evgenia Danchenko • Elena Semagina • Alina Buhanevich • Svetlana Sapiga • Evgeniy Eremeev • Anastasiia Afanaseva • Georgy Dykhanov • Kęstutis Jovaišas • Rokas Šalaševičius • Dovydas Ragelis • Danielius Stasiulis • Ervinas Škikūnas • Akvilė Redko • Justė Pačkauskaitė • Eglė Bočytė • Gintautas Nedzveckas • Mindaugas Balkus • Giedrė Jankūnaitė • Jonė Vaitulevičiūtė • Justina Vilimaitė • Sandra Karaliūnė • Rūta Juozapaitytė • Dmitrij Sosunov • Erika Kabečiūtė • Gediminas Rumšas • Lina Laurynaitytė • Eglė Juodsnukytė • Saulius Aleksa • Dovilė Ivanauskaitė • Ignas Žurauskas • Akvilė Kriaučiūnaitė • Marius Lukminas • Marius Lepeška • Romas Ramanauskas • Asta Javinskaitė • Arūnė Trečiokaitė • Rapolas Ručinskas • Justė Vašeikienė • Kamilė Aržatskaja • Karolina Maulytė • Lukas Sidaravičius • Emilis Šragė • Paulius Pelys • Kristina Žukiavičiūtė • Ignė Martutaitytė • Kamilė Medzevičiūtė • Jurgita Aukštiejienė • Mantautas Rimkus • Benas Bizevičius • Jonas Dainauskas • Greta Šadauskytė • Auksė Statauskienė • Paulius Turskis • Denis Sosunov • Rolandas Gumuliauskas • Michailas Bedulskis • Rimantė Butkutė • Evelina Jakštaitė • Robertas Valentinavičius • Andra Bagdonaitė • Lina Bajoraitė • Giedrė Jarašūnė • Darius Rugevičius • Olga Grigienė • Karolis Jasinevičius • Vaidotas Norkus • Sander van der Molen • Jolita Gulbinė • Mārtiņš Bajārs • Māra Paršāne • Gundega Ēlerte • Reinis Simanovskis • Edgars Kokins • Kristaps Kovaļevskis • Gatis Bolinskis • Agnese Tenne • Ilya Abugov • Mārcis Zanerips • Eva Kondratova • Dmitrijs Grjaznovs • Līva Bolinska • Baiba Ziemele • Anna Marta Nordmane • Līvis Lāma • Anna Rozenfelde • Eduards Viļums • Elizabete Kalnozola • Betija Gulbe • Kārlis Markots • Olga Dmitrijeva • Ksenija Ijevļeva • Ecaterina Silova • Alexandr Trubca • Dan Perciun • Ana Mardare • Terentie Carp • Ionela Ghita • Vlad Gliga • Branka Vujovic • Vanja Zivic • Ljiljana Radulovic • Stefan Todorovic • Zivana Olbina • Nikola Zelic • Anton Shulyk • Irina Chubukova • Sergey Dema • Tatiana Galona (Sviridiuk) • Iurii Volodymyr Blavt • Roman Khlibun • Kirill Krivolap • Rimma El Joueidi • Aleksandr Burlaka • Marina Bolshakova • Veronika Larina • Taras Dumenko • Antanas Špečkauskas • Anton Verkhovodov • Vladyslav Nesterenko • Tatiana Arventi • Mikalai Koniukh • Veronika Tikhonchuk • Roman Gretski • Daniel Krutzinna • Egor Meliuk • Darya Rusak • Denis Dokutchitz • Dmitry Pysk • Vitaly Labetsky • Anastasiya Kiryanava • Mikhail Kastsiuk • Anastasia Leniova • Andrei Palunosik • Nadezhda Adamovich • Kristiina Oll • Jaanus Kiss • Õie-Liisi Lipmaa • Grete Gutmann • Triin Loik • Pille Kams • Ragne Kasesalu • Kadri Adrat • Rahel Klaas • Kristiina Laurits • Lilit Palmar • Kristi Klaos • Marge Laansoo • Triin Andresson • Age Laine • Ander Ojandu • Harri Tallinn • Riivo Anton • Evelin Põld • Veeli Oeselg • Maris Rahnu • Sirly Märdla • Meelis Niinepuu • Elin Jalakas • Erki Taube • Katrin Karelson • Anu Varblane • Mariliis Trei • Kätlyn Jürgenson • Jane Frosh • Hanna-Maria Kordziejonek • Adam Saulius Vaina • Alina Bajars • Anari Hagel • Inna Tusenkova • Elizaveta Gegechkori • Anna KremnyovaAnastasya Zhuchkova • Evgenia Danchenko • Elena Semagina • Alina Buhanevich • Svetlana Sapiga • Evgeniy Eremeev • Anastasiia Afanaseva • Georgy Dykhanov • Kęstutis Jovaišas • Rokas Šalaševičius • Dovydas Ragelis • Danielius Stasiulis • Ervinas Škikūnas • Akvilė Redko • Justė Pačkauskaitė • Eglė Bočytė • Gintautas Nedzveckas • Mindaugas Balkus • Giedrė Jankūnaitė • Jonė Vaitulevičiūtė • Justina Vilimaitė • Sandra Karaliūnė • Rūta Juozapaitytė • Dmitrij Sosunov • Erika Kabečiūtė • Gediminas Rumšas • Lina Laurynaitytė • Eglė Juodsnukytė • Saulius Aleksa • Dovilė Ivanauskaitė • Ignas Žurauskas • Akvilė Kriaučiūnaitė • Marius Lukminas • Marius Lepeška • Romas Ramanauskas • Asta Javinskaitė • Arūnė Trečiokaitė • Rapolas Ručinskas • Justė Vašeikienė • Kamilė Aržatskaja • Karolina Maulytė • Lukas Sidaravičius • Emilis Šragė • Paulius Pelys • Kristina Žukiavičiūtė • Ignė Martutaitytė • Kamilė Medzevičiūtė • Jurgita Aukštiejienė • Mantautas Rimkus • Benas Bizevičius • Jonas Dainauskas • Greta Šadauskytė • Auksė Statauskienė • Paulius Turskis • Denis Sosunov • Rolandas Gumuliauskas • Michailas Bedulskis • Rimantė Butkutė • Evelina Jakštaitė • Robertas Valentinavičius • Andra Bagdonaitė • Lina Bajoraitė • Giedrė Jarašūnė • Darius Rugevičius • Olga Grigienė • Karolis Jasinevičius • Vaidotas Norkus • Sander van der Molen • Jolita Gulbinė • Mārtiņš Bajārs • Māra Paršāne • Gundega Ēlerte • Reinis Simanovskis • Edgars Kokins • Kristaps Kovaļevskis • Gatis Bolinskis • Agnese Tenne • Ilya Abugov • Mārcis Zanerips • Eva Kondratova • Dmitrijs Grjaznovs • Līva Bolinska • Baiba Ziemele • Anna Marta Nordmane • Līvis Lāma • Anna Rozenfelde • Eduards Viļums • Elizabete Kalnozola • Betija Gulbe • Kārlis Markots • Olga Dmitrijeva • Ksenija Ijevļeva • Ecaterina Silova • Alexandr Trubca • Dan Perciun • Ana Mardare • Terentie Carp • Ionela Ghita • Vlad Gliga • Branka Vujovic • Vanja Zivic • Ljiljana Radulovic • Stefan Todorovic • Zivana Olbina • Nikola Zelic • Anton Shulyk • Irina Chubukova • Sergey Dema • Tatiana Galona (Sviridiuk) • Iurii Volodymyr Blavt • Roman Khlibun • Kirill Krivolap • Rimma El Joueidi • Aleksandr Burlaka • Marina Bolshakova • Veronika Larina • Taras Dumenko • Antanas Špečkauskas • Anton Verkhovodov • Vladyslav Nesterenko • Tatiana Arventi • Mikalai Koniukh • Veronika Tikhonchuk • Roman Gretski • Daniel Krutzinna • Egor Meliuk • Darya Rusak • Denis Dokutchitz • Dmitry Pysk • Vitaly Labetsky • Anastasiya Kiryanava • Mikhail Kastsiuk • Anastasia Leniova • Andrei Palunosik • Nadezhda Adamovich • Kristiina Oll • Jaanus Kiss • Õie-Liisi Lipmaa • Grete Gutmann • Triin Loik • Pille Kams • Ragne Kasesalu • Kadri Adrat • Rahel Klaas • Kristiina Laurits • Lilit Palmar • Kristi Klaos • Marge Laansoo • Triin Andresson • Age Laine • Ander Ojandu • Harri Tallinn • Riivo Anton • Evelin Põld • Veeli Oeselg • Maris Rahnu • Sirly Märdla • Meelis Niinepuu • Elin Jalakas • Erki Taube • Katrin Karelson • Anu Varblane • Mariliis Trei • Kätlyn Jürgenson • Jane Frosh • Hanna-Maria Kordziejonek • Adam Saulius Vaina • Alina Bajars • Anari Hagel • Inna Tusenkova • Elizaveta Gegechkori • Anna Kremnyova • Anastasya Zhuchkova • Evgenia Danchenko • Elena Semagina • Alina Buhanevich • Svetlana Sapiga • Evgeniy Eremeev • Anastasiia Afanaseva • Georgy Dykhanov • Kęstutis Jovaišas • Rokas Šalaševičius • Dovydas Ragelis • Danielius Stasiulis • Ervinas Škikūnas • Akvilė Redko • Justė Pačkauskaitė • Eglė Bočytė • Gintautas Nedzveckas • Mindaugas Balkus • Giedrė Jankūnaitė • Jonė Vaitulevičiūtė • Justina Vilimaitė • Sandra Karaliūnė • Rūta Juozapaitytė • Dmitrij Sosunov • Erika Kabečiūtė • Gediminas Rumšas • Lina Laurynaitytė • Eglė Juodsnukytė • Saulius Aleksa • Dovilė Ivanauskaitė • Ignas Žurauskas • Akvilė Kriaučiūnaitė • Marius Lukminas • Marius Lepeška • Romas Ramanauskas • Asta Javinskaitė • Arūnė Trečiokaitė • Rapolas Ručinskas • Justė Vašeikienė • Kamilė Aržatskaja • Karolina Maulytė • Lukas Sidaravičius • Emilis Šragė • Paulius Pelys • Kristina Žukiavičiūtė • Ignė Martutaitytė • Kamilė

T

E

A

M

5


OUR VALUES

ADVENTURE I joined Civitta in January 2016 as team leader of the enterprise financing team. My desire for new adventure brought me here. Civitta guides clients through their new undertakings regardless of how difficult or risky these new efforts initially appear. I believe that bold plans deliver outstanding results — and Civitta helps to make it happen.

VEELI OESELG Team Leader Civitta Estonia

The prospect of an exciting new experience motivates me to take on the most challenging projects. One such project, a study of internationalisation of Estonia’s creative industries led me to international music, literature, fine arts, and film festivals across Europe. Civitta’s ability to help Estonia’s creative industries grow internationally is thrilling! Yet another adventure I embarked on with Civitta in 2016 was Rail Baltica’s Muuga multimodal terminal analysis project, a large and complex project that will impact the economies of the Baltic countries. Adventure in Civitta doesn’t end with work — it defines our lives. We take up awesome challenges starting from artsy activities to sport competitions. This is the way we adventure!

INTEGRITY To my mind, to achieve the best results in management consulting, one should act with integrity. At Civitta acting with integrity means being honest, committed, and taking a stand for what is right – even when taking such a stance is unpopular. This principle is crucial to building and maintaining positive and productive relationships with our clients.

KRISTAPS KOVAĻEVSKIS Senior Consultant Civitta Latvia

6

As a member of the Civitta team, I understand that communicating openly, honestly, and respectfully with stakeholders not only allows Civitta to better understand and respond to our clients motivations and concerns, but also builds mutual trust. Our work is about giving Civitta’s clients sound and comprehensive counsel. Civitta’s commitment to integrity allows us to objectively guide our partners and clients to their goals and deliver appropriate solutions.


IMPACT Before launching next Civitta project, I ask myself, “What impact does the client want this project to have? How will that impact help our client achieve better results?” People come to Civitta seeking impact and results, we believe we should only launch projects that will deliver that.

DMITRIJ SOSUNOV Partner Civitta Lithuania

In the last few years, I have attracted financing for businesses and provided consultancy services to start-ups and other innovative companies that are introducing new products to the global market. To deliver the impact our clients know us for, Civitta conducts meaningful market research, delivers databacked successful and sustainable business models, product development plans, and commercialization plans. Believe me, sometimes during this process our work looks like just a bunch of paperwork. But, after a while, that stack of papers transforms into results with a startling impact — such as 10 million euros worth of new factories or new supermarket products. Civitta’s impact can be seen in the innovative products and services we’ve guided to the global market and to international recognition. Clients come to us for results because we deliver results.

GROWTH Growth is essential to Civitta’s mission and to its interactions with employees. I started working in Civitta 18 months ago, right after graduating from university. At that time I was uncertain about my future career prospects and had the false impression that the work assigned to me, given that I was a recent graduate, would be routine and offer few chances for growth. Thankfully, Civitta’s approach to employees’ professional development is as fresh and forward-thinking as its approach to consulting.

ANNA KREMNYOVA Financial Analyst Civitta Kaliningrad

At Civitta, I not only applied the knowledge I gained during my studies, I also learned valuable new skills, such as financial modelling, managerial accounting, and other analytical approaches to delivering the best guidance to Civitta’s clients. My engagement in various projects, exposure to Civitta’s best practices, and my work with Civitta’s bright and talented team members has helped me grow not only professionally, but also personally. My professional development has been enriched and advanced by the experts in their fields at Civitta who are eager to mentor and share their knowledge and experiences with the young professionals who are following them. I am very grateful to Civitta for plenty of opportunities to grow.

7


2016 AT A GLANCE Our Offices

Civitta Latvia Riga

Civitta Russia Kaliningrad

Civitta Lithuania Vilnius, Kaunas, KlaipÄ—da

Civitta Serbia Belgrade

Civitta Belarus Minsk

Civitta Moldova Chisinau

Civitta Ukraine Kyiv

Civitta Estonia Tartu, Tallinn

Civitta Romania Bucharest

Civitta United Kingdom London

Hours billed by sectors, 2016 Civitta group revenues 2014-2016, mln EUR

Number of employees 2014-2016

7.8 3.9 2014

5.1

2015

117 2016

2014

38%

62%

184

154

Private 62% 2015

Public 38%

2016

Hours by industry

Education

28 %

13 %

7%

6%

8

6%

9%

Energy & Utilities

Other Retail & Wholesale

Telecommunications

Government

Professional services

IT & Media

5%

5%

Manufacturing

Innovation & R&D

2%

5%

Financial Services, Insurance & Banking

6%

Agriculture & Farming

2%

Health & social work

5%

Logistics & transportation

3%


Our presence

USA

Zambia

Egypt

Uganda

Sales Office

Iran

Malaysia

Cameroon

Senegal

Ghana

Kazakhstan

Countries we’ve done projects in Our home markets

Our services

Entrepreneurship Support and Start-ups

Grants and Project Management

Management Consulting (Strategy and Innovation, Organization, Processes and Change, Sales and Export, Finance, IT)

Public Policy Development and Evaluations

Market Research and Data Analytics

Mergers and Acquisitions activities and new offices Satio Belarus

(established in 2002)

Civitta United Kingdom

Factis Serbia

(established in 1996)

The team of Cormack Consulting Latvia, Lithuania, Romania

Civitta Romania

(established in 2000)

9


CIVITTA INTERNATIONAL PROJECT 1

Launching and strategically supporting Afrimax in Zambia, Ghana, Uganda, and Cameroon

Leveraging data analytics to improve Pearson Education’s marketing activities

Client: Afrimax Industry: Telecommunications Service: Management Consulting and Data Analytics

Client: Pearson Industry: Education Service: Data Analytics Hours invested: 3,223

Description: Civitta team started the first engagement with Afrimax in Zambia, where we helped to launch a new 4G focused mobile operator. After successful work with Afrimax in Zambia, Civitta was selected to support Afrimax with another launch in Cameroon, with strategic focus work in Uganda, and with promoting the company’s growth in Ghana. Civitta’s teams in these countries focused on our Go-To-Market development process, which included market planning, market size projections, proposition planning, implementation support, new product development guidance, and innovative geo-marketing approaches for planning base stations and POS deployments. Civitta’s Go-To-Market services also provided clients with customer value management designs and planning and budgeting support. Results: • The streamlined Go-To-Market development process allowed clients to implement their product in less than 2 months, in multiple countries. • Civitta’s applied market strategy gave clients quick, balanced growth, yielding globally record-fast expected EBITDA breakeven in 1-2 years after launch.

10

PROJECT 2

Description: In 2016, Pearson Education enlisted Civitta’s analysts to work with Pearson’s business intelligence team and marketing department on seven different engagements. Civitta’s analysts successfully created and implemented a KPI (key performance indicator) system for Pearson’s marketing department. Additionally, Civitta’s team worked closely with Pearson’s marketing teams to use a data-based approach to develop market targets and improve Pearson’s performance. In their work with Pearson’s business intelligence team, Civitta analysts presented data-evidenced guidance on financial modelling and planning, digital products pricing, performance analytics, and data retrieval and reporting processes. Results: • Civitta developed a KPI system for Pearson’s marketing department. • Civitta improved Pearson’s performance reporting and developed a pricing rubric for digital products. • Our analysts processed more than 100 data requests and queries.


CIVITTA BELARUS PROJECT 1

Identifying the socioeconomic growth points of Belarus’s municipalities Client: UNDP (United Nations Development Programme) Industry: International organization Service: Market Research and Data Analytics Hours invested: 3,120 Description: Civitta surveyed the leaders of several municipalities in Belarus to identify and analyse socio-economic problems. The research was used to determine growth points based on the views of local communities and to perform capacity assessments. The extended survey, conducted in rural and urban areas throughout the country, included 3,540 interviews. The study covered the main aspects of regional economic development in sports and recreation, tourism, social infrastructure, education, and health care. Civitta’s team defined key actors and factors contributing to social change and assessed whether local communities were equipped to successfully engage in independent, locallevel problem solving. Results: • Civitta’s researchers identified obstacles to development in several of Belarus’s municipalities and defined potential for growth. • Civitta determined growth points for the sustainable development of local municipalities. • Civitta developed an action plan with outlining tasks and responsibilities at the regional level.

PROJECT 2

Improving the operational performance of Dobrada – the Belarus’s largest FMCG distributor Client: Dobrada Industry: FMCG Service: Management consulting Hours invested: 802 Description: Dobrada is the largest FMCG (fast moving consumer goods) distributor in Belarus. Civitta improved Dobrada’s operational performance in procurement, finance, marketing, and sales by providing practical recommendations on how Dobrada could increase its short-term operational efficiency. Civitta also provided fullmarket analysis of and made forecasts for 10 product groups selected from Dobrada’s portfolio. All the recommendations have been quantified in terms of added value to the client and further gathered into the action plan with deadlines and responsible employees assigned. Several effective tools have also been provided or advised to the client. Results: • Civitta delivered extended market analyses of Dobrada’s 10 main product groups together and an analysis of market trends overall. • Civitta guided Dobrada in penning a detailed action plan that outlined Dobrada’s primary initiatives, identified accountable persons, and specified deadlines. • Company received efficient tools aimed at improving its operational performance.

24

employees

Hours invested in projects

19,000+ Hours invested in business trips

3,560 Client presentations

168

Favourite music ROCK

11


CIVITTA ESTONIA PROJECT 1

Helping innovative Estonian companies grow Client: Intral Industry: IT Service: Grants and Project Management Hours invested: 121 Description: Civitta helped Intral, an Estonian IT company, receive funding to develop a novel online B2B marketplace for manufacturing companies, Inventory. com. Currently, information on products and inventories is almost inaccessible – Estonian businesses must attend conferences and trade fairs to find new suppliers and clients. Inventory.com aims to change this paradigm by making B2B transactions as seamless as consumer e-commerce. The website’s upgraded search engine and automated integration of companies’ inventories allow users to view all in-stock and available products. Civitta’s team wrote a winning funding proposal for Intral’s Inventory.com project, helping Intral and Inventory.com change the way traditional business is done in Estonia. Results: • Civitta delivered a business plan for the product development and market launch of Inventory.com. • Intral received 50, 000 euros in grant funding to develop Inventory.com.

12

PROJECT 2

An ex-post evaluation of Estonia’s 2007-2013 Rural Development Plan

32

employees

8 24

Client: Estonian Ministry of Rural Affairs Industry: Government Services: Public Policy Development Hours invested: 1,800+ Description: At the request of Estonia’s Ministry of Rural Affairs, Civitta partnered with the Estonian University of Life Sciences to conduct an ex-post evaluation of Estonia’s 2007-2013 Rural Development Plan (ERDP). The overall objective of the ERDP is to support the balanced development of rural areas by implementing measures related to the European Union’s Common Agricultural Policy. Civitta’s ex-post evaluation covered the period from January 1, 2007 to December 31, 2015. Civitta’s evaluators used both quantitative and qualitative methods to assess whether the ERDP’s implemented measures had been appropriate, efficient, and effective as a whole. Civitta also provided its expert opinion on the impact of the ERDP’s work on rural and agricultural development. Results: • Civitta prepared a 500-page report for the European Commission. • Civitta provided Estonia’s Ministry of Rural Affairs with recommendations for improving rural development efforts to achieve greater impact.

Hours invested in conferences and seminars

1,100 Employees’ hobbies Kilometres employees ran in races

500+


CIVITTA LATVIA PROJECT 1

Promoting JYSK’s growth Client: JYSK Industry: Retail Service: Market Research and Data Analytics Hours invested: 580 Description: JYSK is a global retail chain that sells “everything for the home.” Civitta Latvia was invited to consult the company on strengthening its growth. Civitta conducted a market survey, resulting in 2,666 online interviews and 8,949 shopper interviews, which helped to determine specific actions for positioning of each of JYSK’s product groups according to the existing competitive environment. The maps of each town or city surveyed were created to illustrate respondents’ favourite JYSK products, which allowed JYSK to target its local marketing efforts with leaflets tailored for particular districts. Results: • Civitta provided JYSK with product development and advertising counsel based on the data collected, including popularity rankings of each product group analysed by the target group and among JYSK’s clients. • Civitta developed profiles of JYSK’s existing and potential clients by identifying their favourite shops, product groups, purchase behaviour, and communications channels.

PROJECT 2

Developing a combined security guarantee model for Latvia’s Ministry of Economics Client: The Ministry of Economics of the Republic of Latvia Industry: Government Service: Public Policy Development Hours invested: 676 Description: Civitta conducted a study for Ministry of Economics of Latvia to assess the feasibility of a new combined security guarantee model for Latvia’s outbound tourists. The study was also conducted to better frame proposals for establishing a combined security guarantee model. Civitta’s investigative efforts included an evaluation of the current model in Latvia and a study of similar models and enforcement practices in 7 EU member states. Civitta developed two potential models suitable for Latvia— a combined security model and a mandatory insurance model. In further consulting with the Ministry of Economics, the combined security model was identified as the most appropriate for the Ministry’s priority— consumer rights protection. Results: • Civitta assessed Latvia’s current tourism security guarantee model and identified its drawbacks. • Civitta developed and presented a combined security model and a mandatory insurance model suitable for implementation in Latvia.

24

employees

11 13

Hours invested in projects

25,000+ Client presentations

90+ Cake consumption

50+ pcs. Hobbies Foosball

• The Ministry of Economics of Latvia was provided with a tool that would ensure consumer protection without increasing businesses’ administrative burden.

13


CIVITTA LITHUANIA PROJECT 1

Creating Fitek’s path towards industry innovation and leadership

Implementation of Smart Tax Administration System, i.MAS

Client: Fitek Industry: Financial technology Service: Organisation, Process, and Change Hours invested: 1,000+

Client: State Tax Inspectorate under the Ministry of Finance of the Republic of Lithuania Industry: Government Service: Management Consulting Hours invested: 1,000+

Description: Acquired by BaltCap in the beginning of 2016, Fitek is one of the leading invoice and financial flow solution providers in the Baltics. Rapid technological development and changes in the regulatory environment have transformed the financial technology industry in recent years. Seeking to be a trendsetter in the field, Fitek, with Civitta’s assistance and guidance, developed a new product strategy and designed a new organizational structure to support the company’s plans for further domestic and international growth. Results: • Civitta designed clear strategic directions and defined new product development initiatives. • Civitta’s experts guided Fitek in specifying clear business development priorities and set pan-Baltic financial targets for the next 4 years. • Civitta’s consultants developed detailed business plans, mapped a new organizational structure for Fitek that will support Fitek’s newly designed strategy. • Civitta’s team designed guidelines for Fitek’s new Enterprise Resource Planning (ERP) structure.

14

PROJECT 2

Description: In 2013, Lithuania’s State Tax Inspectorate (STI) started developing the Smart Tax Administration Program (i.MAS) to significantly reduce activity in Lithuania’s shadow economy. The project also represents the STI’s move towards operational data management and real time data assessment. Since the program’s inception, Civitta’s team has participated in each of i.MAS’s development stages, helping the STI to define the overall concept of i.MAS and its sub-systems. In 2016, Civitta and its partners started working on the i.SAF-T (Standard Audit File for Taxes) project, a part of the i.MAS program. The team prepared i.SAF-T’s business model, detailed its business processes, developed its data model, and standardized the tests that will be carried out while processing taxpayer’s SAF-T files. Civitta also ensured that the technical and functional requirements were in place for vendor selection. Overall, the implementation of the i.MAS program will help Lithuania to become one of the few countries with fully standardized electronic data submission and electronic risk evaluation.

30 31 Hours invested in projects

61

employees

80,000+ Hours invested in business trips

12,600 Chocolate consumption

180 kg

Kilometres employees ran in races

1,100

Results: • Civitta designed the overall concept of the i.MAS program, prepared its data model and system architecture, and developed regulations, business processes, funding and technical documentation for the implementation of the program’s 3 subsystems: i.SAF, i.VAZ, and i.SAF-T.

• The i.SAF-T process will enhance the monitoring and control processes of the STI and will be introduced to tax payers in 2018. • The i.MAS program is expected to be fully implemented by 2020 and is considered to be one of the most significant projects over the past 5 years in Lithuania.


CIVITTA MOLDOVA PROJECT 1

Developing a performancebased remuneration system for educators in Moldova Client: The Ministry of Education of Moldova Industry: Government Service: Management Consulting Hours invested: 980 Description: Civitta was selected by the World Bank and Moldova’s Ministry of Education to develop a new performance-based remuneration system for general education teachers and school directors in Moldova. Civitta’s consultants analysed the Moldova’s education system and remuneration system, identified areas for improvement, and conducted a range of surveys with international experts. In cooperation with human resource management experts, Civitta developed a series of compensation reforms designed to attract and motivate educators. Civitta will continue to work with the Ministry to implement Civitta’s plan, which the ministry is currently reviewing. Results: • Civitta analysed Moldova’s education system and educator remuneration system. • Civitta designed a performance-based approach for Moldova’s educators. • If implemented fully, Civitta’s compensation model could prompt a 30% salary increase for teachers, on average, and an almost twofold salary increase for directors.

PROJECT 2

Fighting corruption in Moldova Client: UNDP (United Nations Development Programme) Industry: International public organization Service: Entrepreneurship Support and Start-ups Hours invested: 266 Description: Civitta organized the first anti-corruption hackathon in Moldova, gathering over 60 civil society activists, developers, marketers, designers, and journalists. The hackathon supported NGOs, startups, and software developers and raised public awareness of the need to prevent corruption. The hackathon’s primary objective was to enhance demand for anticorruption policies and promote a zero-tolerance approach to corruption. Three winning teams were awarded grants of 10,000 US dollars to develop their projects into full working products during the 6 months following the hackathon. The winning teams were also awarded Civitta’s coaching and the support of Garage 48 mentors.

5

3 2

employees

5,000+ Hours invested in projects

Tender 4 submitted 2 won Employees’ hobbies: writing historical novels

Results: • At the hackathon, 11 teams formed, and supported by local and international mentors, worked to develop corruption solutions throughout the 48-hour long competition.

Favourite music pop, oldies

• Hackathon’s 3 winning teams were awarded grants of 10,000 US dollars each and coached for 6 months as they developed their winning program designs. • One team’s winning anti-corruption program has already launched their product publicly, prior to the end of the 6-month development period.

15


CIVITTA RUSSIA PROJECT 1

PROJECT 2

Supporting OKOS’s pursuit to purify Baltic Sea

Helping Kaliningrad’s agricultural business grow

Client: Sweco Environment, OKOS Industry: Waste water treatment Service: Management Consulting Hours invested: 300

Client: Agribusiness Holding “Vilt” Industry: Agricultural sector Service: Management Consulting Hours invested: 200

Description: Civitta was invited by an international consulting company, SWECO, to provide assistance to OKOS, a waste water treatment plant serving Kaliningrad’s cities of Svetlogorsk, Pionerskiy, and Zelenogradsk. OKOS was participating in Kaliningrad’s action program focused on reducing pollutants in the Baltic Sea along the region’s coast and improving sewerage systems in its small towns. To help OKOS reach the action program’s goals, Civitta and SWECO provided OKOS with strategic, financial, and tender documentation consulting services, construction supervision, and project management services.

Description: It is no coincidence that one of Civitta’s most successful projects in Kaliningrad this year is in the agricultural sector as Russia has defined agriculture as an economic development priority. Civitta developed a strategy for the long-term development of one of Kaliningrad’s largest and oldest farms, which specializes in the cultivation of wheat, canola and potatoes. Civitta’s management experts helped the company identify areas for market expansion. Civitta also developed recommendations to improve the business’s efficiency and attract financing for equipment purchases.

Results:

• Civitta invigorated Vilt’s growth strategy by defining new strategic goals.

• Civitta and SWECO developed a corporate enterprise governance system for OKOS. • Due to the systematic work of Civitta consultants, OKOS stabilized financially and garnered increased trust from international financial institutions. • Thanks to Civitta and partners, OKOS’s waste water treatment plant was reconstructed to include modern water treatment technologies, which are now in operation.

16

10

employees

Hours invested in projects

3,000+

+35 Client presentations

31

Results:

• Civitta’s team helped Vilt secure funding for the purchase of agribusiness equipment—Vilt’s loan was one of only two awarded to companies in Kaliningrad by SME Bank. • Civitta launched Vilt’s investment attraction processes.

kg

Candy consumption Hobbies going to the cinema


CIVITTA SERBIA PROJECT 1

6

Developing a reorganization plan for the FAP Corporation Client: FAP Corporation Industry: Manufacturing Service: Management Consulting Hours invested: 800+ Description: FAP (Fabrika automobila Priboj) Corporation, a well-known and previously prolific Serbian truck producer has experienced decreases in external and domestic demand. The company’s absence of privatization, outdated technology, and lack of loans for new equipment have led FAP Corporation to incur debt and contributed to the corporation’s insolvency. Civitta Serbia, acting as a strategic consultant, provided FAP corporation with an overhaul of its financial and organizational structures, allowing FAP Corporation avoid bankruptcy. Civitta’s team conducted financial, business, and technical assessments in order to create new financial and organizational models for the company based on debt conversion and debt restructuring. Results: • Civitta provided FAP Corporation with a comprehensive reorganization plan, written in accordance with Serbian laws on bankruptcy.

employees

Hours invested in projects

1,500+ Hobbies staying fit playing football fishing

Favourite music pop

• Civitta helped FAP Corporation promote their reorganization plan to creditors. • Civitta’s reorganization plan was adopted by creditors, allowing the company to avoid bankruptcy.

17


CIVITTA UKRAINE PROJECT 1

A vision of growth for Ukraine’s Expo centre Client: VDNG Kyiv Expo Centre Industry: Public organization Service: Strategy and Innovation Hours invested: 2,200+ Description: From 1991 until 2015, Ukraine’s national Expo centre stagnated and generated losses. In 2016, a Civitta team, together with architect experts from PUPA, were invited to develop a new strategy for the national complex. Civitta’s leading experts in Lithuania, Estonia, and Ukraine, worked intensively over an almost 4-month period to develop growth plan for VDNG. Civitta’s vision outlined a path towards transforming the complex into Ukraine’s leading and innovative cultural centre. The centre’s main purpose will be to develop ecosystems that will ensure the creation of innovations and sustainable growth. The VDNG’s innovative ecosystem will combine work and leisure, providing the highest quality of life to its residents, as well as to the citizens of Kyiv and Ukraine. Results: • Civitta developed 5-year, 10-year, and 40-year strategy plans for VDNG. • Civitta provided an elaborate social model of the whole complex and 10 business cases prepared and supported by detailed financial models. • Civitta’s vision incorporates the urban rules and structural plan proposed by the Pupa team for further development and construction of VDNG.

PROJECT 2

Client: VinnytsiaCartServis, project financed by EBRD Industry: Public transportation, government Service: Grants and Project Management, Public Policy Development Hours invested: 2,800+, ongoing Description: Civitta – together with ROM Transportation Engineering, a leading international transportation consultancy, and Sayenko Kharenko, a prominent Ukrainian legal expert – was invited to support the city of Vinnytsia in its efforts to improve the efficiency of its public transportation system. Civitta and its partners performed an assessment of Vinnytsia’s public transportation system, conducted an analysis of the existing legal framework, and developed a public transportation strategy for the city. Civitta led the overall management of the project and designed key deliverables. Civitta has concluded that strengthening the transport regulatory framework will allow the city to implement an e-ticket system that will enhance its public transportation system’s efficiency. An e-ticket system would also make it more convenient for consumers to pay their fares and easier for the system to collect fares. Finally, an e-ticket system will serve the city’s public transportation system as a tool for transportation coordination, quality control, and route planning. Results: • Civitta developed a public transportation strategy for the city of Vinnytsia based on Civitta’s assessment of the public transport system and legal analyses.

18

16

Supporting Vinnytsia’s implementation of an e-ticket system for public transportation

employees

24,000+ Hours invested in projects Conferences and seminars attended

100 + 120 Kilograms of cookies consumed Employees’ favourite birthday gifts

• Civitta continues to support the city in drafting an agreement on implementing AFC (Automated fare collection)/AVL (Automatic vehicle location) systems, public service contracts, a fare revenue collection service contract, a new set of rules regarding passenger and luggage carriage, and a tender documentation package.


CIVITTA UNITED KINGDOM Established: 2016 Key services: • Analyst on Hire • Market Research and Customer Data Analytics • Sales and Export (Export Consulting, Market Entry, Sales Support on the UK market)

Client presentations made

223

Hours invested in business trips

12,600

CIVITTA ROMANIA • Management Consulting (General strategy, Economic & Financial Analysis, Operations & Administrative, Marketing strategy, Sectorial consulting) • Grants & Project Management (General strategy, Economic & Financial Analysis, Operations & Administrative, Marketing strategy, Sectorial consulting) • Entrepreneurship Support & Innovation (Development, RDI, Entrepreneurship & Creative Industries)

13,953

Number of international analysts and employees that worked on projects in the UK:

29 employees

5 offices

30

Client presentations

Established: 2016 Key services:

Hours invested in projects

Hours invested in business trips

250 Hours invested in projects

Conferences and seminars held

24 Employees’ hobbies fitness, travelling

1,200 19


STRATEGY FOR 2017 STAFF

LEADERS AT HOME

Because we value our employees, Civitta is known as “a people company.” From our inception, we have gathered bright, ambitious, and creative minds. Civitta’s work environments are also learning environments; we offer relevant softand hard-skill trainings and encourage employees to participate in dynamic projects across various industries, within and beyond our home markets. In 2017, we will continue to focus on staff engagement, growth, and motivation. After all, it’s all about the adventure.

Civitta started in the Baltic states and we aim to cement our position as leaders, both in the private and public sectors, in Estonia, Latvia and Lithuania. We aim to seek new partners in all three countries and to promote people from within. We invest in expertise in public policy, entrepreneurship, and export consulting. We also focus on exporting the Baltic states’ knowledge and expertise to other regions of Europe.

EXPANSION

Telecommunications

Civitta continues to grow year after year by expanding its regional presence. We are sticking to our strategy and plan to become the leading independent consulting company in Central Eastern Europe by 2018. We will continue to bring new members that share our goals and values into our group. We are looking forward to sharing with and learning from other companies in order to generate higher value for our clients.

Throughout the years Civitta has gained extensive experience in the telecommunications industry. We have built a strong team consisting of both experienced senior professionals as well as enthusiastic and adventurous young minds. Currently, the team is launching, supporting, and expanding telecommunication businesses across established markets in Europe and in emerging markets in Africa. Civitta is dedicated to continuing to pursue telecommunications projects on an international scale.

20


SOCIAL IMPACT we are promoting entrepreneurship Civitta has been supporting entrepreneurs and their pursuits in each of the countries with Civitta presence. We provide startups and young entrepreneurs with trainings, coaching, and with innovative fundraising assistance. In 2016, Civitta helped regional NGOs in Ukraine launch entrepreneurship development programs by mentoring the individuals drafting the program’s methodology, selecting key experts, reviewing grant applications, and helping local SMEs prepare business plans. In Russia, Civitta served on the jury of an All-Russian competition Young Entrepreneur 2016, designed to provide young people in business with a unique opportunity to gain recognition and business development support. As a result of the competition, several participants obtained a grant to implement their business ideas.

helping children with special needs Civitta Lithuania raised money for Lithuania’s largest charity project, The Fulfilment Campaign. Since 2002, the campaign has raised over 7 million euros for disabled children. Each year, The Fulfilment Campaign invites donations by highlighting the stories of up to ten disabled children. Civitta Lithuania’s team supports this social campaign by baking cakes and cookies to raise money for children in need.

engaging students and young professionals in consultancy Civitta is an active supporter of students and young professionals. We collaborate with universities in all of the countries with a Civitta office by holding seminars, trainings, business case competitions, and by coaching students on basic management consulting. For several years, Civitta has partnered with the Stockholm School of Economics in Riga and with its student consulting agency 180 Degrees Consulting. In autumn 2016, Civitta organized trainings for 180 Degrees Consulting that focused on giving students practical insights into “real life” management consulting. Through coaching, and by introducing students to the world of management consulting, we share our business knowledge and influence the industry’s future professionals.

supporting art Creativity is one of the central concepts of consulting. Contemporary art symbolises free thought and questions our basic understandings of everyday life, just as true management consulting does. To boost creativity and enrich the working environment, Civitta Estonia has been cooperating with Estonia’s contemporary art galleries, collectors, and artists by presenting their pieces in our Tallinn office. Moreover, we are planning to present contemporary art pieces as corporate gifts in order to introduce contemporary art, support local art, and foster creativity.

start-ups and young entrepreneurs trainings

students and young professionals consultancy

35 Estonian artist artwork in Civitta Estonia office

21


LIFE AT CIVITTA We ensure the professional growth of our people We are committed to helping our employees grow. To ensure a steep learning curve, Civitta organizes a number of annual and ad-hoc trainings every year: • Civitta Junior University is an introductory week-long trainings for new employees, organized 5-6 times a year. • Civitta Summer University, for senior team members, is an annual week-long training for Civitta’s project managers. • Civitta Tender University is a week-long training on applying for international tenders, which provides our employees with a platform to share their tender experiences with each other. • Numerous internal trainings are offered throughout the year in each of our offices. These trainings include thematic lectures and seminars on investment, taxation, marketing, financial planning, Excel, PPTs, and personal development. For our trainings we usually choose different locations where one of our offices is present to ensure communication among our employees from different offices and to strengthen ties within the company.

We love fun and adventure At Civitta, we also value and promote work-life balance. Extracurricular activities are highly encouraged, and each of the offices has their own favourite hobbies or little traditions.

22


CIVITTA FAMILY

23


Civitta International Riia st. 24a, 51010 Tartu, Estonia +372 735 280 2 info@civitta.com Civitta Belarus Z. Biaduli 11, 9th Floor, Room 8 220034, Minsk, Belarus +375 296 018 517 info@civitta.by Civitta Estonia Lõõtsa st. 8, 11415 Tallinn, Estonia +372 646 448 8 info@civitta.ee Riia st. 24a, 51010 Tartu, Estonia +372 735 280 2 info@civitta.ee Civitta Latvia Spīķeri, Maskavas iela 6, 1050 Rīga, Latvia +371 277 055 85 info@civitta.lv

Civitta Lithuania Gediminas Ave. 27, 01104 Vilnius, Lithuania +370 685 266 80 info@civitta.lt H. Manto st. 84-211, 92294 Klaipėda, Lithuania +370 685 266 80 info@civitta.lt V. Putvinskio str. 60, 44211 Kaunas, Lithuania +370 685 266 80 info@civitta.lt Civitta Moldova 27 Sfatul Țării str, 2012 Chisinau, Moldova +373 2228 690 2 info@civitta.md Civitta Romania Belgrad st. 10, 2nd floor 011805, Bucharest, Romania +403 180 535 88 info@civitta.ro

Civitta Russia Moskovskij prospect 40 floor 8, office 804, 236006 Kaliningrad, Russia +740 125 307 48 office@civitta.ru Civitta Serbia 54/II Dzordza Vasingtona 11000 Belgrade, Serbia +381 113 231 055 info@civitta.rs Civitta Ukraine Kozhum’yatska st. 10a, 04071 Kyiv, Ukraine +380 442 270 140 info@civitta.com.ua Civitta United Kingdom Longcroft House 2-8 Victoria Avenue, Bishopsgate, EC2M 4NS London, the United Kingdom +440 749 094 762 2 info@civitta.com

Civitta Annual Review 2016  
Advertisement