INTEGRATING SC811 AND CITYWORKS
SAMANTHA BABB, DIRECTOR OF SEWER SERVICES, TAYLORS FIRE & SEWER DISTRICT, SOUTH CAROLINA, AND MATT MOLE, APPLICATION SYSTEMS MANAGER, AECOM
ut of sight, out of mind—a
across North America increasingly
saying that’s all too
turn to a single customer service
true when it comes to
provider to centralize incoming
underground utility assets. Digging blind can lead to serious injury, costly damage, interrupted service, and hazardous environmental threats. Yet, according to the Common Ground Alliance, approximately 38.6 million residents and contractors dig into the ground each year without first locating underground utility lines.
utility locate requests. South Carolina established a
mandatory Call Before You Dig
Pop. Served: 28,801
program in 2012, requiring all utility providers to become members of the South Carolina 811 nonprofit
Staff Using Cityworks: 15 User Since: 2013
call center service by June 7, 2015. Before embarking on an excavation project, residents and contractors
In communities where each utility is
must contact SC811 to request
managed by a different organization,
markings of all underground utility
identifying all the buried assets can
lines. SC811 then notifies member
be both challenging and expensive.
utilities of the planned excavation.
Many residents simply don’t know
Once notified, member utilities must
how to request this information.
locate and mark their underground
In an effort to overcome these
lines free of charge for the public
challenges, states and provinces
within the required timeframe.
An example of a locate service request generated by the integration.
8 CITYWORKS MAGAZINE
TAYLORS FIRE & SEWER DISTRICT,
Although the new mandate helps protect residents and utilities, it also presented some challenges for the Taylors Fire and Sewer District in Greenville County. SC811 estimated that Taylors would receive an average of 194 tickets per month, requiring
A heat map displays one month of closed emergency priority locate tickets.
The Power of Location Intelligence for Public Asset Management