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DIG DEEP:

INTEGRATING SC811 AND CITYWORKS

SAMANTHA BABB, DIRECTOR OF SEWER SERVICES, TAYLORS FIRE & SEWER DISTRICT, SOUTH CAROLINA, AND MATT MOLE, APPLICATION SYSTEMS MANAGER, AECOM

O

ut of sight, out of mind—a

across North America increasingly

saying that’s all too

turn to a single customer service

true when it comes to

provider to centralize incoming

underground utility assets. Digging blind can lead to serious injury, costly damage, interrupted service, and hazardous environmental threats. Yet, according to the Common Ground Alliance, approximately 38.6 million residents and contractors dig into the ground each year without first locating underground utility lines.

utility locate requests. South Carolina established a

SOUTH CAROLINA

mandatory Call Before You Dig

Pop. Served: 28,801

program in 2012, requiring all utility providers to become members of the South Carolina 811 nonprofit

Staff Using Cityworks: 15 User Since: 2013

call center service by June 7, 2015. Before embarking on an excavation project, residents and contractors

In communities where each utility is

must contact SC811 to request

managed by a different organization,

markings of all underground utility

identifying all the buried assets can

lines. SC811 then notifies member

be both challenging and expensive.

utilities of the planned excavation.

Many residents simply don’t know

Once notified, member utilities must

how to request this information.

locate and mark their underground

In an effort to overcome these

lines free of charge for the public

challenges, states and provinces

within the required timeframe.

An example of a locate service request generated by the integration.

8 CITYWORKS MAGAZINE

TAYLORS FIRE & SEWER DISTRICT,

Although the new mandate helps protect residents and utilities, it also presented some challenges for the Taylors Fire and Sewer District in Greenville County. SC811 estimated that Taylors would receive an average of 194 tickets per month, requiring

A heat map displays one month of closed emergency priority locate tickets.

Profile for Cityworks | Azteca Systems, LLC

Cityworks Magazine Fall 2018  

The Power of Location Intelligence for Public Asset Management

Cityworks Magazine Fall 2018  

The Power of Location Intelligence for Public Asset Management