BUILDING A GIS-CENTRIC CONNECTED COMMUNITY Featuring: West Jordan, UT Butler, IN Atlanta Airport, GA
Northville Township, MI Fayetteville, NC Arlington Heights, IL
Columbia County, GA Independence, MO 2018 SPRING
Creating the GIS-Centric Connected Community
Counting Assets and Building Maps
16 22 2 CITYWORKS MAGAZINE
Using Cityworks to Manage Art Exhibits in the World's Busiest Airport
Building a Better Public Asset Pipeline
2018 Events We're Attending
Presidents Cornerâ€”Creating the GIS-Centric Connected Community
Cover Storyâ€”Counting Assets and Building Maps
It Takes a Village: Using an Enterprise-Wide Approach in AMS Implementation
Grave Mistakes Prompt New Method of Tracking Cemetery Data
Charlotte Cemetery, Murray Cemetery
Using Cityworks to Manage Art Exhibits in the World's Busiest Airport
EPCOR USA Taps Cityworks, Woolpert for Multi-State AMS Implementation
Building a Better Public Asset Pipeline
A Mobile Solution for Code Enforcement
Disaster Preparation and Recovery
New Cityworks Apps
Harness the GIS with Map Layers and Task Map Layers
Understanding Infrastructure Risk Assessment
SPRING 2018 1
ADVISORY BOARD Brian Haslam | President & CEO George Mastakas | Vice President, Enterprise Solutions Wayne Hill | Vice President, Client Relations Brent Wilson | Vice President, Sales Sheldon Bagley | Executive Director, Development Becky Tamashasky | Executive Director, Product Management Jed Call | Executive Director, Marketing Steve Thomas | Executive Director, Customer Support MAGAZINE STAFF Kaye Ryser | Editor Sara Adelman | Editor Camille Olsen | Assistant Editor Christine Christensen, Reece Hanzon, Danielle Edwards | Contributing Editors Kelsey Haddox | Graphic Design MARKETING AND COMMUNICATIONS Cindy Curletti | Marketing Manager Emily Dux | Partner Manager Vernon Walters | Marketing & Sales Coordinator Roger Sengthavychith | Creative Director, West Jordan Photos
SUBSCRIPTIONS To subscribe, change your address, or cancel your subscription: email@example.com
2018 EVENTS WE’RE
ATTENDING: APA National Planning Conference April 21–24, New Orleans, LA ACE 18 June 11–14, Las Vegas, NV Esri User Conference July 9–13, San Diego, CA PWX August 26–29, Kansas City, MO ICMA Conference September 23–26, Baltimore, MD WEFTEC 2018 September 29 – October 3, New Orleans, LA Esri GeoConX Conference November 5–8, Dallas, TX
LEARN. CONNECT. SHARE. DISCOVER.
Tel: 801-523-2751 Email: firstname.lastname@example.org Archives available at: www.cityworks.com CITYWORKS | AZTECA SYSTEMS, LLC 11075 South State Street, Suite 24 Sandy, UT 84070 801-523-2751 www.cityworks.com The information contained in this document is the exclusive property of Azteca Systems, LLC. This work is protected under United States copyright law and other international copyright treaties and conventions. No part of this work may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, or by any information storage or retrieval system, except as expressly permitted in writing by Azteca Systems. All requests should be sent to Attention: Contracts and Legal Services Manager, Azteca Systems, LLC, 11075 south State, Suite 24, Sandy, UT 84070, USA. The information contained in this document is subject to change without notice. TRADEMARKS: Cityworks®, Cityworks Logo, Empowering GIS, GIS Empowered, the Three Layer Map Logo, Enables the Power of Where, @cityworks.com, cityworks.com, mycityworks.com, Azteca Systems, the Azteca Systems logo and Azteca Systems products referenced herein are either trademarks, registered trademarks, or service marks of Azteca Systems in the United States, Canada, the European Community, or certain other jurisdictions. Other product and company names mentioned herein may be the trademarks or registered trademarks of their respective owners. Changes are periodically added to this information. Azteca Systems® may make improvements and/or changes in the product(s) and/or the program(s) described herein at any time. In no event shall Azteca Systems and/or its respective suppliers be liable for any special, indirect, or consequential damages or any damages whatsoever resulting from loss of use, data, or profits, whether in an action of contract, negligence, or other tortious action arising out of or in connection with the use or performance of software, documents, or failure to provide services. part of this document may be reproduced or transmitted in any form. 2 No CITYWORKS MAGAZINE
IN CASE YOU MISSED IT
MYCITYWORKS.COM We rolled out a new version of our resource hub for clients and partners, and it's easy on the eyes. The latest version of MyCityworks. com include some exciting new features: • Easy navigation and search tools • Helpful resources, right at your fingertips • Progress and history of your Cityworks projects • Direct access to the Cityworks support team Log in and explore the new site at mycityworks.force.com
ENABLE THE POWER OF WHERE
Where: Cityworks Conference is fast approaching and we don’t want you to miss out on our incredible line-up. Packed with interactive sessions, customer-led breakouts, inspirational keynotes, and plenty of time for networking where we’ll discuss how you are using Cityworks and ArcGIS® to lead innovation at your organization. Reserve your seat today. Register at Cityworks.com.
Common Patterns of Use
CREATING THE GIS- CENTRIC CONNECTED COMMUNITY
organizations can use Cityworks and ArcGIS to become a GIS-centric connected community. These include: 1. Constituent Engagement: Local government and public service organizations embrace citizen and customer
provide input, remain informed, and monitor progress. 2. Organization Empowerment: Organizations empower management
Cityworks users have always looked to ArcGIS as the
a connected community. Increasingly, a
authoritative asset data repository. Local government
smart community puts GIS at the heart of its
and public organizations are accustomed to using ArcGIS
technology—a GIS-centric connected community. In February, Esri published a white paper outlining ArcGIS Common Patterns of Use. These nine essential best practices appear across all GIS organizations regardless of industry or business model, and they lay the groundwork for long-term success. As Esri points out, the organizations that incorporate all of these patterns into their strategy experience the greatest return on investment.1
and staff to collaborate and easily discover, use, make, and share public asset data to better support maintenance services,
Data Management Collect, organize, and maintain accurate locations and details about assets and resources
inspections, permitting, public safety, and emergency response. 3. Organization Decision Support: Easy-to-use tools help
for data management, mapping, visualization, field mobility, monitoring and analysis – the first five ArcGIS
management and staff make real-time, data-driven decisions—
common patterns of use. These are patterns of technology
supported by historical asset and location data.
adopted by organizations. The four additional patterns
4. Organization Design and Planning: Public asset data analytics allow
are positive outcomes the organization realizes (see
Field Mobility Manage and enable a mobile workforce to collect and access information in the field
organizations to evaluate alternatives and develop initiatives that
adjoining graphic). Conceptualizing the four outcomes further, we can see how public asset management
Understand locations and relationships with maps and visual representations
communication and collaboration, empowering residents to
BRIAN HASLAM, PRESIDENT AND CEO, CITYWORKS t is often said that a smart community is
Mapping & Visualization
improve management, budgeting, planning, and design decisions. These patterns of use have a common theme: information and communication. More than ever, residents want to help improve their
Monitoring Track, manage, and monitor assets and resources in real-time
community. And, more than ever, local leaders and public service providers want to ensure resources are effectively used to improve the experience of residents and businesses in their community.
Cityworks and ArcGIS, as well as third-party integrations, make it easy to collect,
Discover, quantify, and predict trends and patterns to improve outcomes
visualize, and share information. The GIS-centric framework also provides powerful tools for communicating with diverse stakeholders at all levels of an organization. These patterns of use are valuable in day-to-day operations, and they become especially critical during an emergency or public safety crisis.
Design & Planning
Examples are abundant: Zika virus mitigation and elimination at Miami Beach2.
Evaluate alternative solutions and create optimal designs
Hurricane response and recovery in Texas, Florida, and many other locations3. In this issue of the newly-named Cityworks Magazine, we explore how inland communities such as Columbia County, South Carolina, relied on GIS-centric
patterns of use to manage their emergency response to Hurricane Irma (26–29).
Gain situational awareness, and enable information-driven decision making
We also highlight powerful examples of Cityworks users who are implementing these four patterns to improve enterprise operations and long-term planning. The Cityworks platform is a time-tested, emergency-tested, superior platform for public asset management. Cityworks, with ArcGIS, supports the entire community by connecting public employees, policy leaders, residents, and business owners. Together, these individuals can work together to create a sustainable, resilient, and safe community—a GIS-centric connected community.
“Architecting the ArcGIS Platform: Best Practices.” Esri. February 2018.
Monserrat, Marcia, Adriana Castro, and Stanley Payne. “Fight the Bite.” Cityworks InPrint, Spring 2017: 24–27. 2
4 CITYWORKS MAGAZINE
“Hurricanes Harvey and Irma Emergency Management.” Cityworks InPrint, Fall 2017: 6–8.
Constituent Engagement Communicate and collaborate with citizens and external communities of interest
Sharing & Collaboration Empower everyone to easily discover, use, make, and share geographic information SPRING 2018 5 Copyright © 2018 Esri. All rights reserved.
to collaborate and bring their data, knowledge, and frustrations. Using a combination of as-builts, drawings, GPS points, TV records, and institutional knowledge, Spencer combed through the data, marking places that need to be verified. He then worked with the department to survey assets in the field. As more reluctant departments saw the payoff for their colleagues, they opened to the idea of implementing Cityworks. Spencer helped each team make the most of their Cityworks experience, resulting in more accurate maps across all departments. Regular trainings were implemented to ensure success as each department
COUNTING ASSETS AND BUILDING MAPS CLINT HUTCHINGS, GIS ADMINISTRATOR AND ANDREW THORUP, GIS SPECIALIST, WEST JORDAN CITY, UTAH
went live. Today, Cityworks is used in eight departments, and the team is creating spatially accurate data for more than 1,000 miles of lines and 60,000 points of assets. Improvements on West Jordan’s maps helped city officials identify where
maps or institutional knowledge.
West Jordan expects to use Cityworks
their assets are located and how
Our data became more accurate
robust suite of integration options
t can be difficult to manage your
having a general idea where assets
assets when you aren’t sure how
are buried was not enough.
many they have. Accuracy improved
because our users had a stake in
to drive better citizen involvement
greatly as utility departments
making sure their field observations
in their public works processes.
VALUE IN GIS
invested more time and effort to
matched what was in the GIS.”
One project in particular will link
Prior to Cityworks, the city relied on
City staff understood the importance
contributing to accurate maps,
multiple GIS shape file formats of
of GIS, and they began looking for
knowing they would be updated
Depts. Using Cityworks:
water, sewer, and storm systems. Most
a system with GIS-centric asset
promptly. Perhaps most importantly,
Since then, West Jordan integrated
This will allow the general public to
of these files had been created using
management capabilities. Cityworks
the GIS and utility departments
the Esri Collector app to help their
report issues that will immediately
Stormwater, Parks, Concrete,
as-builts and staff memories or simply
met their specific needs, and they
have developed a relationship
utility locators report map errors
generate a work order for the team
Utility Locators, Streets
drawing lines and points closest to
liked that it had the potential to
of trust and accountability.
from the field. The city is currently
to investigate. In this way, the public
where an asset was believed to be.
integrate with their Esri software.
in the process of creating unique “Although we had some GIS
will be able to effect change in their
Collector apps for each department
Some city departments were
elements prior to Cityworks, the
community more effectively, and
Unreliable maps led to expensive
to report errors, see where the GIS
reluctant to learn a new program.
new platform gave our staff a better
the city will be able to respond with
problems. In one instance, a water
team has marked places to verify,
GIS specialist, Spencer Munson,
appreciation for what GIS can do,”
efficiency and transparency.
line broke and crews could not
and check in real time whether
find the shut-off valve to stop the
was brought on full time to focus
said Andrew Thorup, GIS specialist
issues have been addressed. The
water. As water continued to flow,
on creating spatially accurate data.
at West Jordan City. “Users began
departments now have an official
the city lost valuable time, money,
His office became a central location
interacting with and depending
workflow for verifying missing or
and energy. It became clear that
for utility managers and workers
on GIS data as opposed to paper
inaccurate asset information.
Pop. Served: 114,000
Staff Using Cityworks: 60 User Since: 2013
6 CITYWORKS MAGAZINE
many you have. This was once a
major issue in West Jordan, Utah.
THERE’S AN APP FOR THAT
Esri’s Crowdsource Reporter tool with their current Cityworks system.
SPRING 2018 7
group quickly realized that leveraging Cityworks
IT TAKES A VILLAGE:
with mobile devices would greatly increase
USING AN ENTERPRISE-WIDE APPROACH IN AMS IMPLEMENTATION
efficiency in the hydrant flushing process. “Before Cityworks, our staff had to complete hydrant inspection forms on paper,” said Steve Mullany, public works services coordinator at Arlington Heights. “Now the supervisor can see the progress
BY DOUG RITTER, GISP, RITTER GIS
of the crews every morning and what items need to be repaired right off the inspection list.”
Pop. Served: 75,101
to help the foreman determine appropriate repairs.
he Village of Arlington Heights
integrate new workflows and
The public works
is a progressive and vibrant
expand to other departments
community nestled in the
while still being cost effective.
unlimited access to conference
with a population of more than 75,000 and growing, Arlington Heights is the largest village in the U.S.
GIS, Inc. to implement Cityworks AMS for the public works and engineering departments. The
team was present at every meeting
they created a project leadership
EASING THE (WORK) FLOW
took an enterprise-wide approach.
team that worked closely with
Each spring, the Arlington
Although Arlington Heights had
Ritter GIS every step of the way.
Heights water distribution team
to be sure their replacement work management platform could
8 CITYWORKS MAGAZINE
interviews, compile existing records, and talk through process changes.
Below crews are able to more accurately track their hydrant flushing work using the GIS.
of the Arlington Heights leadership
management system (AMS), they
meetings with Ritter GIS to conduct
continued on page 10
importantly, at least one member
six-month implementation, and
Department administrators needed
inspection and repair is automatically associated
each onsite session. Perhaps most
decided to overhaul their asset
The team scheduled biweekly
orders and assign them to the appropriate crew. Every
resources to ensure success during
village committed to an aggressive
AMS didn’t connect with the data.
Once repairs are identified, the team can create work
rooms, facilities, and all available
When Arlington Heights
ArcGIS information, their existing
is complete, the hydrant disappears from the mobile shifts. The crew also submits notes and photographs
User Since: 2017
Heights partnered with Ritter
Cityworks login to use in the field. Once an inspection
Police, Fire, Finance, Managers
Staff Using Cityworks: 122
In January 2017, Arlington
member is now equipped with an iPad and a unique
Public Works & Engineering,
Health & Human Services
classification of “village” fool you—
all the necessary points of inspection. Each crew
view, eliminating any overlap with crews on offsetting
Planning, Building & Life Safety,
outskirts of Chicago. But don’t let the
customized hydrant inspection form to incorporate
Depts. Using Cityworks:
Office, Information Services,
In order to make this happen, the team built a
to solidify desired outcomes.
dedicates two weeks to inspecting, flushing, and maintaining more than 4,200 hydrants across the village. At the first Cityworks implementation meeting, this
SPRING 2018 9
with the GIS asset, creating a system of record for historical data such
every public works division participated in the meetings and
GRAVE MISTAKES PROMPT NEW METHOD OF TRACKING CEMETERY DATA
trainings. Together, the team collected and documented several
JIM OTIS, GIS/IT COORDINATOR, CITY OF BUTLER, INDIANA
as inspector name, inspection date, and all observation results. The team also uses Crystal Reports to automate the gallons-per-minute calculation for each hydrant and compare the data with previous years. RESULTS SPEAK VOLUMES
Arlington Heights didn’t stop there. During implementation,
hundred artifacts for existing practices and developed new workflows. Ultimately, this enterprise-level commitment allowed the village to realize the full potential of Cityworks AMS. In nine months of activity since implementation, the village processed
plot by number. The second card,
every cemetery some kind
created when a plot was sold or
of system to track plot sales,
used for burial, identified the plot
ownership, and tenants. Until recently,
more than 7,000 service requests, 10,000 work orders, and 6,000
the City of Butler, Indiana, tracked
inspections. Each of these have been routed to the appropriate
cemetery plot sales and management
resource through 800 customized templates and workflows.
through old books and hand-drawn
Initially, the village projected 90 Cityworks users, but that number has since grown to 122. The village Cityworks team consistently applies their knowledge to every aspect of daily operations with the goal of integrating additional capabilities. “Cityworks has expanded beyond the eight public works divisions to all other village departments,” Mullany explained. Field crews are able to complete hydrant inspections in the field—eliminating the need for paper forms.
very city has a cemetery, and
“From police and fire to the senior center and health department, everyone is using Cityworks in some way.”
maps, which dated back to when the Butler Cemetery was originally platted in the late nineteenth century.
by the owner or tenant name.
The paper system left too much room
Pop. Served: 2,700
for human error. More than once
Depts. Using Cityworks:
the same plot was accidentally sold to more than one person. In one instance, a single plot was sold to two different families who ended up
As the cemetery grew, the paperwork
needing it at the same time. The city
grew. Each new section required new
decided it was time to act, and they
books, and each grave plot required
began looking for a way to visualize
two cards. One card identified the
which plots were available for sale.
Water, Wastewater, Streets, Parks, Cemetery, IT Staff Using Cityworks: 13 User Since: 2015
Other Butler city departments have been using Cityworks for asset management since 2005, and Jim continued on page 12
ALL ABOARD Today, more than thirteen divisions are using Cityworks and ArcGIS to streamline their work. Here are a few highlights: • Administrative handles all calls, projects, and employee-related tasks. Their experience communicating with both customers and employees was extremely valuable during the Cityworks deployment. This proactive group carefully configured workflows and inboxes to retrieve the information they need when incidents occur. • Building Maintenance used cyclical work orders to create routine facility maintenance tasks in Cityworks. The new system dramatically reduced non-scheduled maintenance activities and provides accurate insights into the volume and progress of completed requests. • Fleet Operations plans to use a task-driven work order system to track internal vehicle maintenance requests. Descriptive tasks such as “alignment” or “oil change” will be added to work orders to document completed tasks. • Miscellaneous tracking protocols have been established for right of way requests, block party events, roadway closures, safety committee and work agendas, utility digs and low wires, and various contractual inspections. • Permit Tracking migrated from Excel to Cityworks using custom fields for status tracking and compliance dates. Cityworks Respond allows for quick retrieval of information in the field. • The Village Manager’s Office improved citizen engagement. They integrated SeeClickFix with Cityworks to seamlessly receive and monitor requests while effectively giving residents a one-stop shop to report issues.
10 CITYWORKS MAGAZINE
SPRING 2018 11
Otis, the city’s GIS/IT coordinator,
any—needed to be updated in
digitization one step further. The city
suggested a Cityworks solution for
the attribute fields, and what the
created a web application that allows
selling cemetery plots. Cityworks
symbology would be so the end
funeral homes and the general public
allowed the cemetery to create work
product could be used for both plot
to access cemetery information
The City of Charlotte implemented Cityworks in 2009 to
Work orders are created automatically from task
online. Internal users can find a
help their Landscape Management Division manage and
completion in the workflow. The iOS application allows
grave by opening the GIS search in
maintain city trees and landscaping. Within the landscape
field crews to track work from their phones while in
Cityworks and searching by the owner
division’s purview lies the maintenance of six active,
the field, thereby eliminating the need for whiteboard
or tenant’s first or last name, date of
city-owned cemeteries, totaling approximately 200 acres.
lists and phone calls. With the map, they can see all the
orders against each plot, prompting the team to complete custom fields tracking the owner, tenant, and other attributes. From there, Jim Otis and GIS intern Hannah Dodd created symbology based on those attributes to make it easy to see whether any given plot is available for sale.
sales and cemetery maintenance. The city’s street superintendent Eric Dohner suggested that it would be helpful to know who is buried on either side of a plot when digging a grave or marking a footer. The GIS team created an annotation for each grave, which appears near the
burial, and funeral home. Meanwhile, the public can access the web app on the city website and search by any part of the owner or tenant name—or zoom in to select a specific grave.
The cemetery was digitized much the
headstone location. Zooming in
same way a parcel fabric is digitized,
allows staff to see the exact names
By adding the cemetery to their GIS,
using the original plats. Otis and
on each headstone. The team also
the City of Butler leveraged Cityworks
Dodd then verified the locations on
created custom fields for each
to eliminate redundant plot sales
the digitized maps using Trimble’s
work order template and decided
and streamline the record-keeping
R2 GPS unit, which is corrected to
which ones needed to update the
process. Not only does the new
three-inch accuracy within the field.
geodatabase. For the cemetery plot
system prevent customer crisis
It took a lot of coordination between
sale template, they configured a print
during a time of grief—it also enables
different departments to develop
template that serves as a sales receipt.
online access to a unique aspect
the right strategy. They determined which work order templates would be necessary, what information—if
As a result of all of this GIS work,
of the city’s historical record.
AMY ROCKWELL, SENIOR BUSINESS ANALYST, AND APRIL NUNN, CITYWORKS ADMINISTRATOR, CITY OF CHARLOTTE, NORTH CAROLINA
The cemetery group maintains the landscaping of the grounds, including repair of monuments, markers, and
needed work in a cemetery, which reduces the time wasted driving back and forth between locations.
mausoleums. With approximately 450 burials a year, along
All cases are attached to one or more graves. If the
with sales of pre-need gravesites, they needed a way to
grave does not yet exist on the map, the office staff can
track and report their daily work and monthly sales.
create it using the edit tool. Users can geographically
When the city upgraded to Cityworks 15.1 last year, they decided to include a PLL license that would allow the cemetery group to track and report their day-to-
see if the grave is available for sale, if it is sold and ready for burial, or if it is sold and full. Users don’t have to depend on ledgers and memory to find availability.
day activities. Instead of ledgers and spreadsheets
Ultimately the city wants to make the interment information
to manage sales and burials, cases are created to
available to the public using ArcGIS Online. Searching
track fees and payments, interments, and next of
for family burial sites will be much easier by pinpointing
kin. Attachments allow photos, obituaries, and other
the actual gravesite, rather than just a cemetery. As more
documents to be kept in one place. Public internet
of the existing paper records are added to Cityworks,
links such as Find A Grave are also included.
the history of Charlotte will be available for all to use.
Butler was able to take their
City of Butler's web application makes it easy for the public to view cemetery information online.
MURRAY CITY CEMETERY BEN TERAN, GIS MANAGER, MURRAY CITY, UTAH
USING CITYWORKS FOR CEMETERY
Equipment Change Out to add records to specific graves.
They also use the editing and searching capabilities to
Murray City is a small suburb in the middle of Salt Lake
easily find and update the burial and ownership records.
County and serves a population of around 48,000 residents.
Now the cemetery office relies on these tools and
Murray was founded in 1913, and it was around that same
information for everyday management of the cemetery.
time that the city purchased a small existing cemetery called the South Cottonwood Ward Cemetery. Since that time, the Murray City Cemetery has expanded to contain more than 22,000 graves. With that many records, it becomes a challenge to keep them current. It has only been in the last 15 years that these records have been moved from a printed format into a digital database. With today’s advancements in asset management, Murray City customized Cityworks AMS to serve as the record management system for the cemetery. Because the cemetery ownership records are part of a spatial database
• Makes searching more efficient—staff no longer have to search through paper records, and the new system has more options for locating records • Allows the cemetery office to edit GIS records directly in Cityworks • Supports image links from the database to headstone photos • Provides an improved work management system for grounds maintenance, including burials
in GIS, the city can take advantage of useful tools like SPRING 2018 13
IPL to adjust the design process
ability to provide true history of an
Gone are the days of possibly losing
for more accurate estimates.
asset through its lifecycle is a first
track of a paper service request or
for our utility and will offer a wealth
work order. Now everyone has access
of benefits in future planning.”
to a system that provides real-time
MUNICIPAL UTILITY STAYS AHEAD OF THE CURVE IN MISSOURI
“As a former utility engineer, it
BY JANNA WEIR, SYSTEMS PROGRAM SUPERVISOR, CITY OF INDEPENDENCE POWER AND LIGHT
was gratifying to see the seamless
integration between the three
For the customers served by IPL, this
status of workflows and processes. This is great for our organization
hen the city fathers of
SPANNING THE GAPS
systems and the potential
means continued rate stabilization,
The initial challenge was to move
for improving the estimating
faster response time to outages,
fired up their first power
materials into Cityworks so they could
process,” said Mark Rytilahti, senior
and more comprehensive customer
TABLETS, BARCODES, AND MORE
consultant and project technical
service. From new subdivision
Even more exciting is what lies ahead
lead at POWER Engineers.
builds to monthly statements, IPL
in future phases. POWER Engineers
customers may not experience
is currently working with IPL to
Cityworks’ elegance like employees
bring electric generation facilities
do, but this new asset management
into Cityworks. With an upgrade
system makes Independence a better
to Cityworks 15.2 and a Storeroom
place to live. The data gathered
implementation, IPL will move their
and shared through Cityworks
main generation and communication
allows IPL to ensure reliability as
warehouse functions into Storeroom
infrastructure ages, stay ahead of
and include an improved barcoding
the curves of growth and demand
solution to further streamline
for electrical power, develop better
operations. Also, IPL’s user group
business plans for capital projects,
will expand to include more than
and reduce waste through paperless
20 linemen for field reporting.
plant in 1901, electrical power was considered leading-edge technology. More than 115 years later, Independence Power and Light (IPL) repeated the tradition of embracing new technology when they chose Cityworks to replace its homegrown work management program. The municipal electric utility’s primary challenge was to integrate the diverse software landscape that supported material assemblies, material reservation, and workflow data and scheduling. Though the existing system was working, it was inefficient and had some catching up to do with technologies on the horizon. But before Cityworks could modernize IPL, the utility needed to integrate an AS400 green screen material management solution and a JD Edwards customized labor solution— both old enough to vote—with an evolving Automated Utility Design (AUD) program awaiting installation.
14 CITYWORKS MAGAZINE
be used in the AUD engineering design program. Because this was just one of the technology gaps IPL would need to bridge to develop a successful solution, they chose POWER Engineers as a partner for their specialized utility development experience. POWER’s experts seamlessly integrated the inflexible AS400 program to provide Cityworks with constantly updated
Pop. Served: 117,250 Depts. Using Cityworks: Power & Light, Water Pollution Control, Public Works, Community Development Staff Using Cityworks: 50 IPL staff (expanding to 100) User Since: 2007
The next gap to address: opening the Cityworks-created material assemblies to the AUD design program. POWER’s consultants partnered with the AUD development team at Spatial Business Systems to integrate the two systems to share data effortlessly. Now integrated, designers can create new designs in their electric design program, link to a Cityworks
Although this is just a small part of the first phase of development for IPL, the increased efficiency is substantial. Now the utility can track estimated and actual costs all within one solution. The integrations entered in its native program,
back the estimated materials needed inventory levels could be maintained.
allow users to work with materials
materials while Cityworks pushed for construction projects so proper
build assemblies in Cityworks, and
and amazing for our customers.”
work order, create a
then consume these materials and
bill of materials including
assemblies in another solution.
estimated labor and construction
IPL employees have responded
Customer satisfaction with Cityworks
design drawings, and load these into
very positively to the transition.
on the horizon include IPL’s
is also high among IPL leadership.
outage management software,
“The success of our deployment
“Finding a solution that integrates all
has been the outstanding end user
electric utility business systems, let
acceptance,” said Janna Weir, systems
alone the other disparate municipal
program supervisor at IPL. “In the first
business systems, has been one of
five months of being in production,
those challenges throughout my 35
staff has created over 5,700 work
years in public power,” said IPL acting
orders that accurately capture all
director Andrew Boatright. “Cityworks
work activity on our field assets. The
is the tool that brings it all together.
the Cityworks work order for use by construction crews. Cityworks tasks then trigger calls to the AS400 and JD Edwards programs to pull back the actual materials and labor hours and populate the Cityworks work order. This allows the comparison of estimated labor and materials cost against actual cost, allowing
communication and documentation. Other Cityworks integrations
a new customer billing system, a new financial solution, and a fiber management solution—all which keep the future bright for their citizens.
SPRING 2018 15
USING CITYWORKS TO MANAGE ART EXHIBITS IN THE WORLD’S BUSIEST AIRPORT BY THOMAS WILSON, GISP, CITYWORKS ARCHITECT, GEOGRAPHIC INFORMATION SERVICES, INC. (GISINC)
data needed to visualize the spatial
department to get a holistic view
distribution of the program’s assets.
of each asset within its inventory.
In some ways, the ATL configuration
ON THE HORIZON
is not very different than the way
The Art Program, with the help of
most Cityworks users track water,
the ATL GIS department, is currently
sewer, or street assets. Service request
developing a work process to better
templates track any reported issues
track the whereabouts of art exhibit
with the exhibits and exhibit spaces;
assets not on display. This process
work order templates track the
will involve action items within the
installation, repair, and reinstallation
Cityworks application, as well as
of those exhibits; and inspection
work processes performed within
templates ensure the displays are
the GIS to update the asset status
kept in proper working order.
and allow the user to easily identify
The mission of the ATL Art Program
CARING FOR VALUABLE ASSETS
The ATL Art Program traditionally
is to develop and integrate art,
Managing art exhibits is not as
tracked placement and maintenance
Cityworks helps the Art Program
exhibits, and performances into the
straightforward as one might think,
activities with a series of spreadsheets
track the costs associated with
fabric of the airport for the benefit of
especially for exhibits that rotate
and paper documents. However, as
maintaining the art exhibits, as well as
The Art Program also hopes to expand
from space to space, terminal to
the variety and scale of the art assets
the fabrication costs for new exhibit
the use of Cityworks to support their
terminal. When was an exhibit
grew, so did the need for a more
cases and supporting infrastructure.
procurement. This would include
placed? When is that exhibit due to
consolidated and efficient way of
Work order templates even track the
tasks that track the commissioning of art exhibits, communication with the artists, and the recording of financial
Staff Using Cityworks: 6 User Since: 2017
passengers and employees. The Art Program has three major components: commissioning artists to create
be rotated? Where is the art inventory
managing them. The Art Program
creation of promotional materials
rotating exhibitions, and scheduling
currently located? These are just a few
needed a better solution. With the
and brochures for each art exhibit.
performing arts series. Each part of
site-specific artwork, presenting
o the casual observer, the 275,000 travelers who pass
through Hartsfield-Jackson Atlanta International Airport (ATL) each
examples of the information the Art
help of GISinc, they determined
the program strives to meet ATL’s goal
Program needed to track as part of
that Cityworks best fit their needs.
of becoming the world’s best airport
their day-to-day asset management.
by exceeding customer expectations.
On top of that, it’s not just the art
day seem solely focused on getting
Anyone who has experienced
from point A to point B as quickly
these exhibits can attest to their
as possible. Many of those traveling
impressiveness. A great deal of
through the world’s busiest airport
work is needed to maintain this
may not realize that, thanks to the
level of service and, as a result,
ATL Airport Art Program, they are also
the Art Program needed a way
walking through some of the most
to manage their assets in the
award-winning art exhibits in Georgia.
most efficient way possible.
16 CITYWORKS MAGAZINE
pieces themselves that need to be managed but also the configuration of floor spaces and exhibit cases, as well as the maintenance of infrastructure to ensure an area is functionally sufficient to properly display the exhibit.
Cityworks is being used to
what is currently deployed versus what is held in reserve for future use.
interactions during that process.
monitor the full lifecycle of each
As the Art Program grows, Cityworks
exhibit—from the time it is received,
will be there to help its users manage
During the summer of 2017, GISinc
throughout its time on display,
their assets in the most efficient
worked with ATL to implement
and finally to its removal. Where
way possible, allowing the team
Cityworks AMS for both the art and
this differs from many other asset
to focus on the art itself and on
signage departments. The approach
types is that the asset’s lifecycle
creating a more enjoyable experience
included not only the installation
can restart with its redeployment
for the many travelers who pass
and configuration of Cityworks,
to another area within the airport.
through Hartsfield-Jackson Atlanta
but also the configuration of a GIS
Once that occurs, the same work
International Airport each day.
infrastructure to accommodate the
process is used, allowing the art
SPRING 2018 17
EPCOR USA TAPS CITYWORKS, WOOLPERT FOR MULTI- STATE AMS IMPLEMENTATION BY CHRISTINA MARTINEZ, GISP, PROJECT MANAGER, WOOLPERT
ARIZONA & NEW MEXICO
“EPCOR’s main goal with this
and reputation supports their long-
implementation was to have a system
term success. As a result, retaining
built on the company’s approach
and leveraging the company’s
to infrastructure maintenance
institutional knowledge to ensure the
and management throughout all
continuity of service also was a key
systems and divisions,” said Les
component in this implementation.
Pop. Served: 350,000+
Masopust, EPCOR maintenance
Depts. Using Cityworks:
reliability manager. “We also wanted
14 Water Districts, 6 Wastewater Districts Staff Using Cityworks: 100+ User Since: 2015
to improve our asset repository data, attribution accuracy and condition ratings, and integrate service orders from our third-party customer information system.”
Like other utilities across the world, EPCOR was transitioning from a
requires more experience and
failure rate, but through EPCOR’s
Another key requirement of the
an understanding of the pitfalls
conscious efforts to involve key
implementation was integration
of network communication.”
stakeholders from all areas of
with EPCOR’s third-party call center
operations, both early on and
using the Cityworks Work Order API.
throughout the process, the utility’s
A design concern of EPCOR’s was to
AMS implementation was met with
ensure that transactional data did
acceptance and enthusiasm,” Foutch
not get lost with the integration,
said. “By doing so, the utility built
and that continuity of service
on its well-earned foundation and
“Using this message-based integration
could always be maintained.
system provides somewhat of a
retained this invaluable competitive edge, while accelerating their
“It’s not acceptable to lose work
efficiency through technology.
orders just because you have a system
This allowed them to maintain the
reboot,” Foutch said. “Integrations
information that has been integral
are so much more than pushing
to their function and longevity.”
data in or out. Implementing a high uptime and reliable integration
Woolpert drew from its experience conducting roughly 400 Cityworks AMS implementations—more than any other firm.
safety tether, in the event there is a network outage or system reboot,” Foutch said. “If a message fails, it is saved and automatically retried. If that happened multiple times, the message is stored in an error queue and an administrator is notified.” continued on page 20
system to an enterprise asset management system. Over the
Cityworks AMS layout as used by EPCOR staff. Image courtesy of EPCOR USA.
years, EPCOR’s asset inventory and workflows consisted of a combination of paper and electronic maps,
spreadsheets, and a wealth of
PCOR USA, the largest private
Knowledge, whether from a
institutional knowledge. While there
water utility in Arizona
veteran employee or a computer
were rigorous business processes in
and New Mexico, has high
database, is considered to be the
place to maintain this information,
standards when it comes to serving
single most important aspect of
it was not the most efficient system.
its customers. This is evident from
asset management. Successful
EPCOR sought a more effective way to
the 94 safety and operational
asset management programs
maintain its asset inventory and work
excellence awards the Phoenix-based
merge historical data with current
management data, and the Cityworks
company received from the Arizona
asset information to paint a clear,
AMS implementation provided an
Water Association since 2012, to
comprehensive portrait of system
easy-to-follow route for EPCOR to
the 2017 Economic Driver IMPACT
inventory and conditions.
upgrade from its legacy management
Phoenix Chamber of Commerce.
paper-based asset and work order
STARTING FROM A
Award bestowed by the Greater
“Projects of this nature have a high
system to a more robust, integrated, EPCOR USA is a subsidiary of the
and timeless enterprise AMS.
126-year-old EPCOR Utilities Inc., Therefore, it should come as no
which is based in Edmonton, Canada,
To do so, staff buy-in would be
surprise that EPCOR selected
and provides services to close to 2
essential, especially given the number
Cityworks and long-standing partner
million people. In addition to being
of utility districts and staff spread
Woolpert to provide the company’s
the largest private water utility in
across two states. Woolpert senior
more than 215,000 customers with
Arizona and New Mexico, EPCOR USA
analyst Qwyla Foutch said EPCOR
resources beyond the average asset
also provides wholesale water and
staff embraced the implementation,
regulated natural gas utility services
and that was the key to its success.
in Texas. EPCOR’s enduring history
18 CITYWORKS MAGAZINE
SPRING 2018 19
COLLABORATE. INNOVATE. GROW. AUGUST 23–24, 2018
STEIN ERIKSEN LODGE DEER VALLEY | PARK CITY, UT
epCor operations Pinehurst Hughes Gas
REGISTRATION OPENING SOON
Locations at a glance
EPCOR USA’s map of operations. Image courtesy of EPCOR USA.
This ensures that requests from
“EPCOR knew of Cityworks’ reputation,
maintenance activities—is vital to
customers will ultimately make it
as well as Woolpert’s experience
the welfare and sustainability of
to an EPCOR utility staff member,
with not only AMS implementations
water resources in the service area.
as it is routed to a Cityworks
but also in the geospatial industry
inbox to be addressed.
at large, so they took the leap with
us,” Foutch said. “It was just a matter
EPCOR USA went live with
of time before we conducted a
this implementation over a
Since EPCOR USA owns and operates
multi-state implementation, and
three-month period in 2017.
more than 3,500 miles of total
it made it that much easier to
pipeline and serves customers in
accomplish this milestone because
Arizona, New Mexico, and Texas,
we were working with EPCOR,
it became the first Cityworks AMS
which continually elevates and
implementation to take place
expands its level of service.”
across state lines. EPCOR GIS
The implementation was a result of the initiative and forward-thinking of EPCOR, and it allowed key business decisions and supporting workflows to be established. These workflows
manager Jamie Patterson said
Another geographic component
allow the company to streamline its
that, due to varying coordinate
specific to this implementation
processes and easily capture and
systems within and across states,
was the importance of monitoring
utilize valuable and consistent data.
GIS integration can be challenging
nonrevenue water reporting,
when implemented in more than
which is water lost due to leaks
one coordinate system at a time.
or authorized water use for maintenance activities. With the
“We traditionally managed our GIS
value placed on water conservation,
data with a common schema, but
retention, and monitoring in
in multiple GIS databases based
the southwestern United States,
on coordinate system,” Patterson
the accurate assessment and
said. “Our utility footprint covers
management of water usage—not
five coordinate systems.”
just at the customer meter but for
20 CITYWORKS MAGAZINE
Visit www.cityworks.com/partner-summit to keep up-to-date on Summit information.
“EPCOR now has the ability to view and report vital maintenance information about each asset, each district, and its infrastructure system as a whole via Cityworks,” Masopust said. “This is a major improvement for operations and infrastructure management across multiple states,
Success Stories Presented by our clients at Cityworks Conference 2018: DARREN ROZENEK City of Akron Building an Enterprise AMS Solution in the City of Invention JERRY FLORE Lansing Board of Water & Light From Water to Light: An Enterprise Approach to Managing Diverse Assets CURTIS RICHARDS Centennial Water & Sanitation District Mobilize Your Treatment Plant Maintenance Staff
JOHN FEE Eagle River Water & Sanitation District Making the Most of the Platform – iOS Mobile in the Field, PLL for Infrastructure Projects and AMS for Treatment Plants CHRISTOPHER MURPHY Great Neck Water Pollution Control District See Through the FOG: Connecting Staff and Consultants with Cityworks JOHN WESTRICH Milwaukee County Zoo Lions and Tigers and Bears, Oh My! Cityworks at the Zoo QUYNH VAN N. TANG City of Sugar Land Cityworks: Yesterday, Today and Tomorrow JANNA WEIR Independence Power & Light Asset Management from Cradle to Grave BRIAN THOMPSON City of Tallahassee From CallTrouble to Close: Streamlining Power Restoration Efforts After a Storm
and it allows the organization to begin moving forward as one.”
visit us: POWERENG.COM/GAM
BUILDING A BETTER PUBLIC ASSET PIPELINE DOUG RITTER, GISP, RITTER GIS
contractors. Each contractor
the IT department has expanded
point with Cityworks. Even the IT
received a user login and customized
Cityworks far beyond its initial scope.
department found a valuable use
inspection form. This system of engagement allowed contractors to report their observations from the field, providing instant results and alerting the township if additional repair or cleaning was required. Each vendor’s work also became associated with the asset in GIS, allowing for easy comparison of invoice amounts and completed activities.
Pop. Served: 28,497 Depts. Using Cityworks: Public Service, Facility
report on their SAW grant activities.
whirlpool in a sink drain. The channel of rain water
Public Services deployed Cityworks for facility maintenance, engineering, and water operations. The township integrated their utility billing system
for GIS-centric technology. They use Cityworks to monitor help desk tickets and response times, and they implemented Storeroom for technology equipment inventory.
to track work orders for all metered
“Once we saw the power of GIS-
services, allowing the customer
centric technology, the capabilities
service team to retrieve account
seemed limitless,” said Shaun Nicoloff,
information on site and in the field.
director of information technology.
Workers use mobile devices to
“Cityworks has become an essential
“I am amazed how Cityworks brings
report their observations and upload
platform for our entire organization.”
so many different pieces together to
pictures of meter tags, which are
provide our team with a complete
automatically associated to the task
view of the puzzle,” said Tom Casari,
and retrieved by the front office.
director of public services.
he flush of a toilet. The
For example, the Department of
POWER TO THE PEOPLE
Once township employees
Thanks to Cityworks mobile
BEYOND THE PIPES
applications, the facility maintenance
GIS-centric technologies have
team uses mobile devices to track
and ArcGIS, it
immediate applications beyond storm
repairs and ongoing maintenance
and wastewater implementation, and
in all township facilities—including
the Northville Information Technology
extensive HVAC equipment.
Department recognized the potential.
Township employees can submit
Since the SAW implementation,
facility requests through the app,
and requests are routed
Northville selected Cityworks AMS
for accurate time and
and partnered with Ritter GIS,
material tracking. As they
Inc. to implement the solution.
respond to each request,
Wastewater and stormwater
The township quickly leveraged
In 2016, the township launched a
the maintenance team adds
infrastructure plays a critical role
Cityworks’ capabilities and launched
citizen engagement application to
purchase and contractual
in the health and safety of our
within a three-month timeframe.
provide residents and businesses
costs to provide a thorough
with a quick and easy way to
submit service requests. The app is
communities, but we don’t often notice it until something goes wrong.
The team defined work orders in the contracts module to monitor
The fire department
integrated with Cityworks Request API, which automatically generates
That’s why the State of Michigan
Public Safety (Police & Fire),
the overall progress of grant-related
created the Stormwater, Asset
projects. They also defined labor,
templates to track all daily
Management and Wastewater
material, and equipment rates to
activities, from mutual
capture internal resource allocation
What began as a targeted effort
Staff Using Cityworks: 150
(SAW ) grant—a statewide program
aid and service runs to
that helps local communities
for sewer cleaning and reimbursable
to manage vital water systems has
vehicle inspections and
develop asset management
SAW grant activities. As a result,
evolved into a community-wide
overtime hours. Activities
plans for critical infrastructure.
the township easily and accurately
initiative. By adopting GIS-centric
once recorded across
reported on costs and expenses.
solutions across a broad range of
eight different files in
departments, Northville found new
Excel, Google Docs, and
ways to efficiently manage public
Infopath are now available
services—all while better serving
through a single access
its residents and businesses.
User Since: 2016
One grant recipient, Northville
22 CITYWORKS MAGAZINE
Township, already had an extensive
Some SAW grant activities, such
Esri GIS system. However, they
as sewer televising and manhole
needed an effective way to track and
inspection, involved several different
requests in Cityworks Server AMS.
SPRING 2018 23
A MOBILE SOLUTION FOR CODE ENFORCEMENT
unexpected added feature is the ability to update current cases. The application is always improving based on input from the city’s inspectors. Upon successful implementation of the Timmons
JOSEPH VITTORELLI, PROJECT MANAGER, CITY OF FAYETTEVILLE AND RON BUTCHER, ASSET MANAGEMENT PRACTICE LEADER, TIMMONS GROUP
Group mobile solution for code enforcement,
maintain their code violation cases through
the City of Fayetteville is able to more precisely
he City of Fayetteville provides services to over 200,000 residents throughout the area. Located in the southern region of North Carolina, Fayetteville neighbors the renowned Fort
a cell phone or tablet while improving
Bragg U.S. Army Base, the largest military installation in the world.
The city has been an avid user of Cityworks AMS and PLL since their
Pop. Served: 210,000
implementation in 2014. In particular, the city uses Cityworks PLL to
Depts. Using Cityworks:
manage code enforcement cases. As the city grew, it became clear
Permitting & Inspections,
that code enforcement officers needed a mobile solution in the field
Zoning, Code Enforcement,
that allowed them to create cases. As a result, Timmons Group worked
with the city to develop a mobile app for iOS and Android users that
Services, Transit, Call Center
streamlined two workflows: case creation and follow-up investigations. The mobile application allows a user to select a location from a map,
Staff Using Cityworks: 150
efficiencies for city inspectors. Additionally, the existing Cityworks PLL environment, along with the pending portal and desktop tools, is enhancing the capability of city staff to manage permits, inspections, and code enforcement violations in the city with over 100 case types developed inside the Cityworks software.
Users can select a parcel on the map and attach a PLL case to it.
User Since: 2014
select a code enforcement case type, add in critical details, notes, and pictures from a mobile device, and ultimately create a case in Cityworks PLL. Leveraging the city’s map services, users can zoom to their location or navigate on a map to specify the location of a code
MAXIMIZE YOUR TEAM’S SUCCESS
enforcement issue. The user can then select a case type and complete custom fields the city identified as required at case creation. Once that information is selected,
• Private Trainings, on-site or online.
the user can add any comments or notes and upload pictures. A follow-up investigation is even simpler—the
• Trainings at Regional User Groups.
mobile application contains Inbox functionality so that mobile users only see work of interest to them. At that
• Extended Cityworks Campus Cloud Access to practice and re-practice what you learn.
point, they can select the task, assign a result code, and attach any comments and additional pictures. The mobile application has streamlined the inspectors’
Courses are easy to schedule and can be customizable to your team. Choose condensed, full-day trainings across various courses in either web-interactive or on-site.
daily workload. Prior to the mobile application, preparing for the day would require the city’s inspectors to log in to their laptop for daily assignments (complaints). Any
EXPLORE THE CITYWORKS CAMPUS FOR A FULL LIST OF COURSES.
new items found on inspections required inspectors to use a notepad to write down everything, then stop early
Contact John Jarnagin for price quotes: email@example.com Office: (801) 523-2751
enough to transfer their notes into Cityworks. The mobile application eliminates the need to log in or download assignments. The application also eliminates the paper log and allows more time for inspections by creating a case
REGISTER TODAY AT: MYCITYWORKS.COM/CITYWORKSCAMPUS
with most of the data to include up to four pictures. An
24 CITYWORKS MAGAZINE
Fayetteville's mobile app makes it easy for users to view and create PLL cases from the field.
SPRING 2018 25
System (AMS) in 2012 for its Water
That timing was fortuitous. In
rescue, and crew-based reporting
Utility Department. Howard said
April, after the county started its
of events during the storm.”
the county started small, with only
disaster preparedness plan and a
20 user accounts, but Cityworks
few months before Hurricane Irma
has now been deployed to eight
came to be, the region was hit by
departments with 161 users on board.
a strong line of thunderstorms that
“Improved efficiency, the ability to track work activities and costs, as well as providing a common interface for the county administration’s access to real-time events has drawn other departments toward the implementation of this technology,” Howard said. In the first quarter of 2016, the county’s Roads and Bridges Division implemented Cityworks, and an earlier implementation for Traffic Engineering and Storm Water Utility was overhauled to a completely mobile solution. Also, in early 2017,
DISASTER PREPARATION AND RECOVERY
the EMA implemented Cityworks.
included high winds and tornadic activity. The severe weather event provided an opportunity for the county’s GIS Department and the EMA to test and refine the toolset. Howard said, due to this spring storm, improvements were made in Cityworks’ Storeroom inventory, task management, the Operations Dashboard, as well as in service request and work order monitoring. “Esri web apps and ArcGIS Online (AGOL) maps were also developed for user groups based on task responsibilities,” Howard said. “AGOL was the primary platform for the centralization of 911, 311, fire
Irma started to chart its course, so did Columbia County. It was time to see if the improvements made during the spring storm were sufficient to respond to a large hurricane. Preplanning by the Emergency Operations Center (EOC) included more than 60 personnel and processes from throughout the county, including administration, the Sheriff’s office, roads and bridges, traffic engineering, and water utility. Citizen communication tools, such as Code Red and various forms of media, also were engaged. Support groups were identified, and GISbased systems were put into place for data input, data distribution, and post-event information reporting and distribution for each of these divisions. The county also customized the Esri data model for emergency
ORIGINALLY PUBLISHED IN CIVIL + STRUCTURAL ENGINEER, FEBRUARY 1, 2018
A few months later, when Hurricane
management and public safety to integrate with the county’s enterprise
ow municipalities prepare
when Hurricane Irma stormed
“The combination of using Esri’s
GIS platform. The ability of the
for natural disasters has
into town in September 2017. In
ArcGIS platform and Cityworks
enterprise GIS to distribute the most
become much more than
spring 2017, just months before the
for the robust asset management
current centralized information to
distributing sandbags, providing
disaster struck, County Emergency
capabilities and activity monitoring
multiple map and app interfaces
emergency shelter, and assembling
Management Agency (EMA) director
was a no-brainer,” Howard said.
allowed a diverse toolset to be
personnel and services to assist
Andy Leanza had the vision to
“Cityworks’ capabilities allowed for
utilized based on user responsibility.
those in need. Although these
develop a system of record that
other agencies to view data on a
remain vital to the response process,
could be utilized for emergencies.
map in real time, while the software’s
the coordination of preparation, assistance, and recovery has been made more efficient and effective through the application of GIS data.
Mary Howard, Columbia County’s GIS department manager, said the county used software tools already
up to monitor shelter status, while
Storeroom proved invaluable in
Drone2Map and the countywide
tracking resources between shelters,
Cityworks AMS integration were
storage facilities, and deliveries.”
at the county’s disposal to centrally
EYEING THE STORM
Columbia County, Georgia, saw
manage data, immediately coordinate
Columbia County implemented its
the benefits of a new GIS-centric
multiple needs, and work as a team to
first Cityworks Asset Management
emergency response system
serve those affected by the disaster.
26 CITYWORKS MAGAZINE
An operations dashboard was set
being leveraged to pull these aspects into one system. Drone2Map for ArcGIS streamlined drone imagery for This image shows the debris removal overview from the Columbia County field survey crews during Hurricane Irma in September 2017. The status of service requests and work orders are labeled to assist crews in efficiently addressing storm damage. Image courtesy of Columbia County.
visualization and analysis in ArcGIS. continued on page 28
SPRING 2018 27
and unsafe areas with downed power lines and inaccessible roads. Imagery collected of county facilities before the storm allowed comparison with re-flight inspections to delineate rooftop damages and identify infrastructure damage, such as wash-outs in the storm drain system. Howard said tracking calls from notification to dispatch to resolution was key to the situational awareness in the EOC. It allowed county administrators, elected officials, 911 supervisors, and crew management staff to make appropriate decisions and allocate resources effectively. The status of work orders throughout the county is visible through this Esri web app, documented through Cityworks and ArcGIS Online web maps, for clear and effective management of service requests. Image courtesy of Columbia County.
“Departments that utilize Cityworks
A Columbia County EOC GIS hub
As each call was dispatched, it
so they could respond in the field,
provided a central location for
was classified into the active list;
attach information and photos, and
Howard added that Esri’s surge
brief training and practice session,
Howard said. “Information flow and
accessing the various tools, clearly
when the work was completed,
close tickets as they were resolved,”
licensing program for disaster
the crews canvassed the roadways
data entry also will be improved
defining them and making them
it would move to the completed
Howard said. “Efficiently tracking this
response was invaluable to allowing
of the county in zones using a web
since 311 has gone live with
accessible to all authorized users.
list. Information was made public
information was integral to capturing
additional users to collaborate
map. Since they were all on the same
Cityworks after the hurricane. The
The initial activation took place
regarding the status of infrastructure,
personnel, equipment, and material
in a secure environment.
platform, they could watch other
event was integral in the approval
with mission-critical staffing, which
roadways closed, power outages,
costs not only during the event, but
crew’s reports to reduce duplication.”
process for 311’s migration.”
moved into phased staffing as Irma
and the status of the local shelters.
also in documenting the county’s
to communication; without it,
“It’s unbelievable how much quicker
She said the effort was successful
the declared state of emergency.”
duplication and inefficiencies exist,”
we were able to pick up debris
thanks to the coordination
Howard said. “This precise tracking
and manage the workload (in
and work of all involved.
257 work orders were created.
from a reliable source like Cityworks
Cityworks),” Columbia County roads
All activity could be managed via
Each was displayed in Cityworks
Columbia County officials learned
is also critical for reimbursement
and bridges manager Tim Holloway
the Operations Dashboard from
and AGOL web maps for clear and
many lessons from the experience,
documentation to FEMA.”
said. “It’s a huge cost savings.”
incidents in the field to shelter status.
effective management. As crews
and the process will continue
identified locations and areas from
to be fine-tuned. Adaptability,
Howard noted that this experience
Howard said she hopes the county
data allowed the technology to be
call reports, these sites were checked
customization, and on-the-fly
also helped crew members who
can continue to update and improve
successful,” Howard said. “The result
When Hurricane Irma hit
and assessed to determine removal
modification abilities were lauded
weren’t as familiar with the system
its information flow, capitalizing
was improved communication,
Columbia County, the team’s
activities and to monitor work
by those involved, as were ease of
gain more confidence in its daily use.
on the trust established by the
which made for a safer and more
preparation paid off.
activities. Areas along state routes
use and functionality. Cityworks
“New departments utilizing Cityworks,
ArcGIS and Cityworks platform.
efficient response for everyone.”
were identified for department
helped the county determine
such as roads and bridges, did not
“Departments have embraced the
of transportation notification.
911 needs versus county
have experience using iPads for data
power and functionality of centralized
administration needs, define
entry before Irma,” Howard said.
reporting, asset management,
data, and report for streamlined
“Recording damage assessment
and the power of the dynamic
upload to the Federal Emergency
information in Collector for ArcGIS
and reliable mapping platform for
Management Agency (FEMA).
was a new task for them. After a
rapid dissemination of live data,”
approached. As the storm made landfall, the county was able to be fully staffed and operational.
ABSORBING THE HIT
As calls came in, they were entered as service requests and converted
During the first 24 hours of the event, the county reported that
Drone2Map software for UAS
dispatched to address traffic, roads,
inspections proved to be a reliable
bridges, water utility, and stormwater
tool for rapid assessment of damaged
28 CITYWORKS MAGAZINE
service requests directly from the EOC
response and clean-up efforts during
into work orders. Crews were then
utility issues throughout the county.
for their work efforts were receiving
The status of work orders throughout the county is visible through this Esri web app, documented through Cityworks and ArcGIS Online web maps, for clear and effective management of service requests. Image courtesy of Columbia County.
“A centralized platform is key
“The passion and buy-in of the staff, coupled with the ease of use, reliability, and fast broadcasting of
Ryan Butler, GISP, works as a senior system analyst and phase manager for Woolpert’s (woolpert.com) geospatial discipline out of the firm’s Columbus, Ohio, office.
SPRING 2018 29
NEW CITYWORKS APPS
configured for your organization
BY DINORAH SANCHEZ, AMS SUBJECT MATTER EXPERT, CITYWORKS
activity-based budgets can be
and business units. By leveraging the Maintenance section, multiple generated under a single work
ver wonder how Cityworks can
order template type and year.
extend to other administrative
Under the Cost section, the
components of your operations?
The latest apps connect your service
Inventory Count is where the
delivery and work activities to other
quantity of assets or activities is
business processes and daily operations.
entered. For example, if for this
Need to start projecting next year’s
budget, all the pavement in the
preventative maintenance budget
community will be maintained, the
for hydrants? Now, there’s an app
quantity entered would represent
for that: Performance Budgeting.
the number of pavement sections
Need to ensure your inspections are
to be maintained. But, if only a
assigned and staying on schedule?
Fig. 1: The estimated equipment, labor, and material on the work order template is used to calculate budget costs.
The Workload app is your new best friend.
Fig. 4: Expected work activity data is used to calculate the budget information.
portion of the total assets are being maintained, only the subset amount should be entered.
The Effort Level is a multiplier
Through the Performance Budgeting app, organizations can plan their activity-
that can be used to express the
based budgets by asset class, PM strategy, or geography—all of which can
quantity of work expected per
be fed into the budgeting process. The app calculates costs off the estimated
asset. Enter the corresponding
equipment, labor, and material (ELM) within each work order template (Fig. 1).
amount, taking into account
The estimated labor, material, and equipment costs must be populated in
that each inspection or panel
the work order templates you plan to use in the Performance Budgeting app.
replacement has tasks associated
These estimated costs will feed into the calculations performed in the app.
with it. The Work Quantity will automatically calculate based
Before logging in to the app, be sure you and the other users are licensed for the
on the Inventory Count and
app and have security permissions to view the work order templates. Otherwise,
Effort Level. The Average Daily
the templates will not be visible. To access the app, open the user menu. If you
Output consists of the number
are licensed for the app, the Bu icon will appear under My Apps (Fig.2). Once logged in to the app, the initial screen will require you to select the desired work order template and year (Fig. 3).
Fig. 5: The Percent fields are used to distribute work throughout the calendar months.
of assets or activities that can Fig. 2: The Performance Budgeting app (Bu) is accessed under My Apps in the user menu.
be accomplished per day. For example, if the crew can accomplish
Fig. 6: The data entered in the Performance Budgeting app is shown in Budget Reports in Office.
four inspections or panel replacements a day, then 4 is entered in the field. Lastly, enter the
After you select a template and year, the
number of available hours to work and the Applied Overhead, or the calculated overhead as
screen will display the Maintenance,
typically provided by the finance staff. If left empty, this field’s default calculates at one.
Cost, and Work sections (Fig. 4). The
Once all the data has been entered, save it under the WO Template section
Maintenance section drop-down
and then refresh the calculated data under the Cost section.
lists are populated using custom codes, which are configured under
The last area is the Work section (Fig. 5). The Target values will already be calculated, so the next step is to
Preferences in Designer. Each of the
distribute the percent of work among the calendar months. As values are entered in the Percent row, the Crew
categories such as Management
Days and Labor Days are automatically calculated and populated. Be sure to save the new changes.
Unit, Unit Description, Activity Program, and Activity Code can be
Fig. 3: Select the asset group and type, the work order template, and the year in order to start
If you are satisfied with the drafted budget, lock the budget so no accidental changes are made. Then, log back in to
configuring the budget.
Office and navigate to Budget Reports (Fig. 6). The different settings will drive the reports’ contents and parameters. continued on page 32
30 CITYWORKS MAGAZINE
The user can filter the list of
With the release of Cityworks 15.2.4, we now have an app to assist supervisors
employees or scroll through the entire list. When viewing
in assigning work orders, inspections, and PLL tasks, ensuring none slip
work orders, users can also
through the cracks. Workload facilitates the assignment of work activities and provides insight into the status and distribution of activities.
select the Crews option
To access the app, open the user menu. If you are licensed for
been configured in Crew
Workload, the Wk icon will appear under My Apps (Fig. 7).
Manager (Fig. 10). When
to use crews that have
viewing employees, only
Once inside the app, the user can select between work orders, inspections, and
employees with the Submit
PLL tasks. The option the user selects drives what activities are returned. The
To permission appear in
date range can be set to multiple days or one day, and the activity is displayed
the list. After selecting the
if its Projected Start or Projected End date falls within the date range. Users
desired staff, click back in
can further filter the displayed activities based on status type (Fig. 8). Fig. 9: Work activity details, including the description, dates, and location,
Each work activity displays the ID, address, description, projected start date, projected
are shown in both the list on the left and on the map on the right.
end date, status, and location pin associated with the activity. For PLL tasks, the
activities are updated. Workload’s forte is the
fields displayed include the case number, location, task description, target start
ability to spatially view the
date, target end date, result, and location pin (Fig. 9). If an activity does not have an address, the location pin will not appear since the map cannot zoom to it.
the app and the displayed
work activities and assign
Fig. 7: The Workload app (Wk) is accessed
them in a tactical manner.
under My Apps in the user menu.
The first time the user accesses Workload, all the employees will be displayed, which
Depending on the user’s
for an entire organization is useful and necessary. However, users need the simplicity of viewing only their respective
device, work activities can
staff. Workload provides the flexibility to drive user views based on supervisory oversight of employees, inspectors,
be assigned in three ways:
and crews. Through the menu, users can select the staff visible in the displayed activities using the Config option.
• From a desktop or laptop, the assignments can be highlighted and assigned to an employee by using the Assign button. • From a desktop or laptop, Fig. 10: When viewing work orders, employees can be selected individually or by the crews that they belong to.
assignments can be made simply by dragging and dropping the assignment to the desired employee. • On the map, assignments can be made by clicking the pin and assigning the activity (Fig. 11). The assignments will only appear on the map if an address is provided. Workload makes assigning activities a breeze.
Fig. 8: The Workload app allows users to easily view work activities that match the date range and status entered.
Fig. 11: Work activities can be assigned from the map by selecting the work activity and then selecting the desired employee.
32 CITYWORKS MAGAZINE
SPRING 2018 33
HARNESS THE GIS WITH MAP LAYERS AND TASK MAP LAYERS
TASK MAP LAYERS
The GIS-centric nature of Cityworks can also be seen in the task map layers feature. When
FULL ARTICLE ON MYCITYWORKS.COM
configured, task map layers will
BY DAN PUERLING, TECHNICAL SUPPORT REPRESENTATIVE, AND ROB DOBBINS, MANUAL TESTER
case based on GIS information.
update the workflow of a PLL In this example, we are going to
ap layers and task map layers
add the Assessing Department
both emphasize the GIS-
Review task, but only if the
centric nature of Cityworks
address associated to the case
and allow real-time updates to PLL
is on North Creek Drive (Fig. 3).
cases based on GIS data and user input. Despite the similar sounding names,
Set up the tasks you need
these two features are separate tools
before proceeding to the Task
that each offer administrators and users
Map Layer section. Conditions
powerful options for harnessing the
created for task map layers need
GIS. When configured, using map layers
to have an associated task.
to display critical asset information
Under Create New Condition,
in a prominent location becomes a
configure this task map layer:
powerful tool. Task map layers make conditional task assignments and workflow modifications based on
1. Go to PLL Admin and Fig. 1: Multiple layers can be configured for one template.
select Task Map Layers from the Tasks & Inspections
the input on a particular case. MAP LAYERS
Fig. 3: A task will be added to the workflow if the address on the case is on a specific street.
On the Saved Condition panel, continue to set up this map layer: 1. Select the saved condition you want to edit. If it is not highlighted in blue, it is not selected. 2. On the Assign New Action to Condition panel, select Task from the Select Type drop-down list. The Select Task drop-down list will display below. 3. Select a task using the Select Task drop-down list. This is the task
section of the menu panel.
you want to be added, deleted, or assigned within the workflow.
2. On the Create New Condition
4. Once the task is selected, click Assign Action.
Here is an example of how to
panel, select an action (Add,
configure a map layer for a
Remove, or Assign a Task)
Commercial Addition case:
using the drop-down list.
1. On the PLL Admin page, click
3. Enter a name for the condition
be added or removed based on the conditions you set up. Including
in the Condition Name field.
these tasks in the existing workflow ensures that the administrator,
4. Select the desired map layer
rather than the system, gets to determine when a task is added to or
and field using their respective
removed from the workflow and in which milestone that occurs.
Case Templates from the Template Setup section of the menu panel. 2. Click Edit Record next to the case template.
drop-down lists. The Field
3. On the Edit: Case Template
drop-down list will be empty
panel, click Map Layers.
Fig. 2: Layers display on the Main panel of the case.
until you select a map layer.
CREATE YOUR WORKFLOW
Ensure that all of the tasks and the corresponding conditions are set up. When creating a dynamic workflow, it must contain the tasks that will
Also, you must pay careful attention to ensure that the case types utilizing a dynamic workflow do not use the Skip Intake feature. By doing so, the system is able to check the selected address or other asset information
4. Click Add record to create a new map layer. The Map Layer drop-down list displays any configured layers within
5. Select the operator (equal, not
against the conditions associated with the tasks of the default workflow
your GIS services, and the Map Layer Field drop-down list displays the individual fields within the selected layer.
equal, in, not in) to determine
before the case is created. However, if the case is created with the Skip
when the condition will apply.
Intake check box selected, the task map layer logic will not work.
5. Select the layer and field you wish to be visible on the Main panel of the case. Then, click Add. In this instance we want the name, street address, city, and zip code of the parcel owner to display. 6. Click Save to save the changes to the template (Fig. 1).
6. In the Value field, enter the desired variable that will control whether or not the
Using our example, any time a user creates a Commercial Addition case and adds a parcel to the case, the name,
workflow will be updated.
city, zip code, and address of the owner will be displayed prominently where users can easily find it (Fig. 2). The map
7. Click Save Condition.
layer feature is as diverse as your GISâ€”any configured field within a polygon layer can be displayed in this way.
34 CITYWORKS MAGAZINE
CREATING A CASE WITH A DYNAMIC WORKFLOW
Going back to our example, when creating a case which contains a workflow including the ASSESSRVW task, this task will only appear in the workflow if the ST_NAME of the address selected from the map is NORTH CREEK. continued on page 36
SPRING 2018 35
During the intake process,
The third action
on the Add Task panel,
available in the Task
the workflow will display
Map Layer setup is
all tasks assigned to the
Assign Task. In this
default workflow because
example, we are going
the address or other
to configure the Footing
asset information has not
Inspection task to be
been processed yet.
automatically assigned to Fig. 4: The assessing department review task is added to the case.
After completing the
a PLL inspector based on geographic information
intake process, the case
(Fig. 7). In order to utilize
is created and should
the Assign Task action, a
now display the assessing
new field containing the
department review as part
of its workflow (Fig. 4).
must be added to the map layer within the GIS.
On the other hand, if the
The user or inspector
address is not on North
login IDs must match
Creek Drive, the task
Fig. 7: The task will be automatically assigned to an employee designated in the GIS.
will not be added when the case is created.
2. Select Assign Task from the Select the Action drop-down list.
workflow in real time
3. Enter a name in the Condition Name field.
to remove a task if the
4. Select the map layer and the field configured to contain the assigned user ID.
address associated to the case is on Manner
5. Save the condition.
Park Avenue. The
6. On the Assign New Action to Condition panel, select Task from the Select Type drop-down list.
to the Add Task option.
1. From the PLL Admin page, click Task Map Layers from the Tasks & Inspections section of the menu panel.
Next, we will update the
condition setup is similar
loginID in the PLL User
Fig. 5: A task will not be added to the workflow if the address on the case is on a specific street.
7. Use the Select Task drop-down list to select the task that will be assigned. CREATE A CASE WITH ASSIGNED TASK
1. On the PLL Admin
Cases can be created using the Skip Intake option when an Assigned Task condition is set up. However, the case must
page, select Task Map
contain an address or asset that matches the condition value before the assigned user will be added to a task. If the case
Layers from the Tasks
is created through the intake screen, the specified task will automatically be assigned to the corresponding PLL user
& Inspections section
when the case is created. Please note that when an inspector is added directly to the Assigned To field when the task
of the menu panel.
is created (when the Auto Schedule Insp option is selected), this setting will override the Task Map Layer setting.
2. Select Remove Task from the Select the
Street names have been configured in task map layers to determine whether the Assessing Department Review and
Action drop-down list.
Building Review tasks are included within the presented workflow. Additionally, the Footing Inspection task was
Add the information for the address
Fig. 6: The Building Review task is not included in the workflow because the address on the case is on Manner Park Avenue.
condition as shown below. Any address meeting the condition will cause the selected task (Building Review) to be removed from the workflow (Fig. 5). If the selected address is not on Manner Park Avenue, the Building Review task will remain in the workflow (Fig. 6).
automatically assigned to a PLL user based on GIS information. All of this was done by the end user adding a relevant address to the case. They no longer need to manually add, delete, or assign tasksâ€”Cityworks uses its GIS-centric nature to do that automatically. Task map layers can also carry down to child permits, beginning in version 15.2.4. Whether it be adding a flood review task to only cases in flood zones, or removing historical area review tasks from cases not located within historic districts, task map layers are extremely flexible and can be tailored to fit the needs of your organization. Together with template-level map layers, realtime, GIS-based information can be consumed and displayed on PLL cases dynamically.
36 CITYWORKS MAGAZINE
SPRING 2018 37
can be assigned a scoring scale of 1 to 5.
Once you’ve calculated the POF and COF for each asset,
CONSEQUENCE OF FAILURE ANALYSIS
The consequence of failure expresses the implications of an asset failure. It’s important to consider all possible impacts. Costs obviously include the financial expense of direct repair and collateral damage, but they also
GREG BAIRD, DIRECTOR OF ENTERPRISE STRATEGIES, CITYWORKS
RISK OF FAILURE
include social, environmental, and legal costs. ot all assets are created equal. We know that
These questions establish two important asset
physical assets degrade over time. As assets
valuations: the probability of failure (POF) and the
deteriorate, operation and maintenance costs
consequence of failure (COF). Together, these factors
increase, and customers experience negative impacts. At
can help you rank your assets and create meaningful
some point, all municipalities and utilities must analyze the
arguments for capital improvement (Fig. 1).
financial impacts of additional maintenance or replacement.
Taking underground pipes for example, costs beyond immediate repair include: • Major users – impact of service interruption for hospitals, school, and industries.
PROBABILITY OF FAILURE ANALYSIS
health, safety, and perception, as well as
while others are not. Certain types of assets may be
environmental protection requirements.
example, a pipe system could be divided into pipe
critical in one system location but not in another.
segments. The performance parameters for each
Each system must carefully examine its own assets
pipe segment might include structural condition,
to determine which are critical and why.
maintenance condition, material type, and hydraulic
• Service area – impact associated with service interruption throughout the city as the service area increases. • Critical crossings – construction issues associated
technology serves as the system of record for such as asset attributes, location, age, condition assessments, failure history and more—provide valuable information for calculating risk. That’s where Cityworks Operational Insights comes in. Using data from Cityworks and ArcGIS, Insights helps build risk model strategies for asset management. This system of insight allows cities to determine how to prioritize maintenance dollars and capital expenditures.
Business Risk Exposure reflects the level of exposure an organization will likely confront through a potential failure of an asset or asset class. The formula: BRE = POF x COF
PROBABILITY OF FAILURE (POF) GIS-CENTRIC DATA Cityworks and ArcGIS® combine to create the foundation for authoritative data by building a System of Engagement, Record, and Insight to improve how assets are managed and services delivered.
Critical assets require a scoring methodology to identify probability of failure with a variety of data including, condition scores, GIS data (age, material, size), GIS reference data (soil, fault lines), asset failure history, repairs, etc.
1. What is the likelihood the asset will fail? 2. What are the consequences if the asset fails?
CONSEQUENCE OF FAILURE (COF) Identifying the consequences of the asset failure is vital to successful enterprise asset management implementation. Consequences include: service impact, critical users, financial, environmental impact, social impact, etc.
It’s important to periodically review the criticality analysis and make adjustments to account for changes in the POF and COF. Costs may go up over time, or a community may experience new growth. If an old asset fails and is replaced
THE RESULT: DATA-DRIVEN DECISIONS
A GIS-centric system for public asset management relies on Esri’s ArcGIS® geodatabase as the asset repository and Cityworks as the system of record for asset management, maintenance, and risk . As organizations use Cityworks and
critical crossings such as utilities, waterways,
increasingly accurate risk analyses. Together, Cityworks and
railroads, and major thoroughfares.
ArcGIS offer a platform that provides greater insight into effective operation and maintenance strategies—improving decision-making to better balance risk and cost.
RISK ASSESMENT AND DECISION MAKING RISK CLASS
EXAMPLE OF ACTION AND NEXT STEP
HighPriority In CIP/ Annual Operational Frequency
Standard Priority In CIP/ Bi-Annual Operational Frequency
Low Priority In CIP/ 1 In 5 Years Operational Frequency
1 In 10 Years Operational Frequency
Wait for a problem to arise
In order to determine asset criticality, two questions must be asked:
as a prioritized list for targeted maintenance programs.
ArcGIS to collect new and better data, they can perform
also be assigned a scoring scale of 1 to 5.
BUSINESS RISK EXPOSURE (BRE)
to develop an overall system improvement plan, as well
with replacing or installing a relief line at
The assessment of these consequences can
risk-based assessments. Basic data identifiers—
priority levels and color coding. The results can be used
now that the new probability of failure is much less.
and considers ways in which the asset might fail. For
heart of the data collection solution. GIS-centric
Using the 25-point matrix, an organization can set its own
– costs associated with community
The probability of failure reflects an asset’s GIS attributes
infrastructure and assets, GIS must be at the
In Fig. 2, critical and high-risk assets are represented in red.
with a new asset, its criticality number will decrease
assets may be highly critical to a system’s operation,
capacity. These parameters can be weighted based
value represents the business risk of failure for each asset.
• Community and environmental impact
However, not all failure is created equal, either. Some
To effectively manage the complexity of public
you can determine the product of the two. This calculated
RISK = PoF x CoF
PROBABILITY OF FAILURE
UNDERSTANDING INFRASTRUCTURE RISK ASSESSMENT
on the input, and the probability of failure factors
CONSEQUENCE OF FAILURE
38 CITYWORKS MAGAZINE
SPRING 2018 39
DO YOU KNOW THE FUTURE PERFORMANCE OF YOUR ASSETS? Improve your decision making processes with Assetic Predictor View how multiple financial strategies impact your networks overall condition
WHEN DISASTER STRIKES, YOUR TEAMS ARE FIRST TO RESPOND.
Public works and utility teams are first to deploy emergency plans to keep their communities safe and resilient during emergecnies. Cityworks® and Esri’s ArcGIS® create the authoritative web GIS-centric platform to help your team deploy emergency response plans that safeguard your critical infrastructure for your community assets. Learn how Cityworks helps smart communities with meaningful insights to support infastructure lifecycle in every situation at Cityworks.com.
Our ESRI Integration assists with displaying long-term outcomes
Optimization enables the ability to compare different scenarios
Ready To Own Your City’s Future? 40 CITYWORKS MAGAZINE Esri trademark provided under license from Esri.
SPRING 2018 41
801-523-2751 | Cityworks.com
tel: +1 (855) 927-7384
11075 S. STATE STREET, STE. 24 SANDY, UT 84070
If you have received this newsletter in error, please call 801-523-2751 or email InPrint@Cityworks.com.
DYNAMIC DATA REPORTING DYNAMIC DATA REPORTING DYNAMIC DATA REPORTING FOR FOR FAST FAST EMERGENCY EMERGENCY RESPONSE RESPONSE FOR FOR FAST FAST EMERGENCY EMERGENCY RESPONSE RESPONSE Emergency management is aa priority for your community. Emergency management is for your community. Emergency management is aa priority priority for your community. Emergency management is priority for your community. Emergency management is a priority for your community. leading GIS-centric Public Asset Cityworks, the leading GIS-centric Public Asset Cityworks, the leading GIS-centric Public Asset Cityworks, the leading GIS-centric Public Asset Management system, system, helps helps you you build build and and Management Management system, helps you build and Management system, helps you and Management system, helps you build build and maintain your response to critical infrastructure, maintain your response to critical infrastructure, maintain your response to critical infrastructure, maintain your response to critical infrastructure, keeping your community safe and keeping your community safe and keeping your community safe and keeping your community safe and resilient—a smart community. resilient—a smart community. resilient—a smart community. resilient—a smart community. resilient—a smart community. Discover how the Cityworks web Discover how the Cityworks web Discover how the Cityworks web Discover how the Cityworks web Discover how the Cityworks web platform can revolutionize GIS-centric platform can revolutionize GIS-centric platform can revolutionize GIS-centric platform can revolutionize GIS-centric platform can revolutionize how you you manage manage emergency how emergency how you manage emergency how you manage emergency how you manage emergency response for your community. response for your community. response for your community. response for your response for your community. community.
801-523-2751 801-523-2751 801-523-2751 801-523-2751 801-523-2751
Cityworks.com Cityworks.com Cityworks.com Cityworks.com Cityworks.com
Spring 2018 Edition Building a GIS-centric connected community