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Performance Measure Report 2013 Year End Highlights The Greeley City Council places a high priority on both accountability and transparency in city government. As a way of accomplishing those, staff in all departments report on hundreds of performance measures that track progress and trends within City services. This report highlights several of those service areas. To learn more about all of the items tracked, contact the City Clerk’s office at 970-350-9742.

Council Priorities Community Image / Citizen Safety / Economic Health & Development / Infrastructure & Growth


2013 Year-End Report

Community Image Council Priority: Reinforce Greeley’s vision as an attractive and vibrant community in which to live, learn, work, and play. Community image covers areas such as: Community promotion and marketing, healthy neighborhoods, appealing community entryways and corridors, youth success and quality of life programs.

6.1

average rating

Overall resident sentiment: Residents feel “mostly positive” about Greeley (on a scale of 1-10)

For Youth & Adults: Positive role models, healthy lifestyles, successful team and individual endeavors.

11,790 Registered in the City’s Youth Sports Programs Annual Goal: 12,500

702 Registered adult sports teams Annual Goal: 650

IO UN

N COL O

NY

Goa 135,0 l: 00

412 CE CIVIC CENTER ATTENDAN

130,691

participants in Greeley’s G.Town Tours Annual Goal: 120

Includes: UCCC season shows, Monfort Concert Hall and Hensel Phelps theater rentals, and events held in individual UCCC spaces.

This report represents just a portion of the hundreds of items that City staff tracks. Contact the City Clerk’s office at 970-350-9742 for more information.


2013 Year-End Report

Citizen Safety

Council Priority: Manage health and safety in a way that promotes a sense of security and well-being for residents, businesses and visitors. This priority includes: crime prevention and suppression, emergency readiness and response, and traffic safety.

50

The Greeley Police Department handled 68,208 calls for service

Business Watch Programs (4900% increase from 2012)

101

584 Priority 1 calls Rapid response is necessary to save a life or reduce serious injury Average Response Time: 6 min, 46 sec (Goal: <6 min)

Crime prevention & education presentations

Neighborhood Watch Programs; a slight decrease from 2012

5,214 Priority 2 calls

7.9%

Urgent but not life threatening i.e. burglar alarm or car break-in Average Response Time: 7 min, 40 sec (Goal: <10 min)

508 total presentations (Goal: 3% increase)

(Goal: 10% increase in 2013)

2,561 motor vehicle accidents (18% increase) (Goal: Reduce traffic accidents & injuries by 2% over 3 years) 2,177 accidents in 2012

1,561

95 Injury accidents (8% increase) (Goal: Reduce injury accidents by 2% each year) 88 in 2012

Number of students reached by School Resource Officers

78%

Fatal accidents - down 50% (From 8 to 4)

Response to traffic signal repair calls within 30 minutes

(Goal: Reduce traffic fatalities by 25%)

22% decrease from 2012 (Goal: 3% increase in 2013)

(Goal: 80%)

Part One Crimes fell 1% (Goal: reduce by 2% from previous year) (Part 1: murder, rape, aggravated assault, robbery, arson, burglary, theft, vehicle theft)

s utes, 39 in m 5 : e onse Tim p s e R e g

a ent Avessr) id c n I e ir F or le minutes (Goal: 5

e spon s verage R

econds

e Time:

A r less) e nt E MS tm r minutes o a 5 p l: e a o D (G Fire nds , 15 seco s te u in m 4

sponse: cy Medical Service (EMS) Re Fire Department Emergen within 5 minutes) tes of paging tone (Goal: 75% nu mi 5 hin wit l iva arr .8% 72

This report represents just a portion of the hundreds of items that City staff tracks. Contact the City Clerkâ&#x20AC;&#x2122;s office at 970-350-9742 for more information.


2013 Year-End Report

Economic Health & Development Council Priority: Foster and maintain public and private investment in business development. This priority works to establish business-friendly systems and initiatives that facilitate desired business development and targets public investment toward specific, high value projects and markets.

8 8 9 5,

2013 Stats

Greeley businesses in Sales Tax database

481

Contact with existing businesses and assistance for new businesses.

170

322

Businesses assisted

Visits/interactions

217

Planning & Zoning

6,150

REMODEL PERMITS REVIEWED

NEW BUILDING PERMIT PLANS REVIEWED

On-call customer requests

74%

85%

97.3%

completed in 5 business days (Goal: 50%)

completed in 10 business days

Requests answered within 24 hours

(Goal: 25%)

98.8%

94%

99%

of plan reviews finished in 10 business days

of plan reviews finished in 20 business days

(Goal: 95%)

(Goal: 95%)

(Goal: 75%)

Requests answered within 48 hours (Goal: 85%)

45 Hours/week on-call staff are available (Goal: 42 hours/week)

This report represents just a portion of the hundreds of items that City staff tracks. Contact the City Clerkâ&#x20AC;&#x2122;s office at 970-350-9742 for more information.


2013 Year-End Report

Infrastructure & Growth Council Priority: Establish the capital and human infrastructure to support and maintain a safe, competitive, appealing, and dynamic community. This priority includes: public facilities and human, civic, and environmental infrastructure.

54,109 potholes filled to-date An increase in potholes due to very wet spring weather and deteriorating streets. 2013 was the 5th wettest year on record. 88% of potholes reported by residents repaired within 48 hours. Goal 90%

Engaging Our Residents Residents are encouraged to get involved by volunteering, forming a neighborhood group, etc.

89,379 volunteer hours totaling $893,790 in value

Infrastructure Maintenance Requests: 95% resolved within 48 hours Goal: 90%

$8.05

(Goal: 100)

Poudre Trail events 660 attendees (Goal: 350)

920

4,528

Neighborhood Contacts

Hotel and apartment/rental units registered in Operation Safe Stay

(Goal: 300)

2,161

Historic Preservation events 749 attendees

Ward I-186 Ward II-406 Ward III-185 Ward IV-76 Undesignated-67

Clean Water

(Goal: 2,000)

Annual Goal: <5,000

The City attempts to keep debris and pollutants out of Greeley’s rivers, ponds, creeks and irrigation ditches. To achieve this goal, the City has removed 2,805 cubic yards of debris from city streets.

Greeley/Evans Transit

per lane mile for de-icing and snow plowing Extreme below normal temps in April/ Dec increased need for more salt.

474,296

Goal: Under $8.00 per mile

$46.95 Cost/mile for street sweeping (Goal: $40.00)

A new street sweeper has been purchased which will lower costs.

Not including UNC

B

Goal: 435,500

Greeley’s goal is to have 90% of all city street pavement at a 65 PQI. (Pavement Quality Index) 65 PQI is a “B” grade. What roads got a “B”? -60% of collector roads -62% of arterial roads -55% of local roads

This report represents just a portion of the hundreds of items that City staff tracks. Contact the City Clerk’s office at 970-350-9742 for more information.


2013 Year-End Highlights Report