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Performance Measure Report 2012 Year End Highlights The Greeley City Council places a high priority on both accountability and transparency in city government. As a way of accomplishing that for Greeley City government, staff in all departments report monthly on hundreds of performance measures that track progress and trends within City services. This report highlights several of those service areas. To learn more about all of the items tracked, contact the City Clerk’s office at 970-350-9742.

Council Priorities Community Image / Citizen Safety / Economic Health & Development / Infrastructure & Growth


2012 Year-End Report

Community Image Council Priority: Reinforce Greeley’s vision as an attractive and vibrant community in which to live, learn, work and play. Community image covers areas such as: Community promotion and marketing, healthy neighborhoods, appealing community entryways and corridors, youth success and quality of life programs.

GUEST

HOME

64 focus group participants 170 online responses

Resident and non-resident input on Image Campaign draft concepts. Greeley will launch its image campaign in May 2013.

12,092

# of youth registered in the City’s Youth Sports Programs (Goal: 12,500)

Re g Middle School Sports Program The City supports School District 6 students by partnering with the District to increase Middle School sports opportunities.

658

iste r ed team adul t s

Ann ual Goa l: 65 0

283 players (2012) vs. 125 players (2011) (Football, Volleyball and Basketball)

This report represents just a portion of the hundreds of items that City staff tracks. Contact the City Clerk’s office at 970-350-9742 for more information.


2012 Year-End Report

Citizen Safety

Council Priority: Manage health and safety in a way that promotes a sense of security and well-being for residents, businesses and visitors. This priority includes: crime prevention and suppression, emergency readiness and response, hazard and risk management, and traffic safety. Fire Res Dept . ton ponse Emer e - 73 genc (Go t al: o wh 75% ee .8% w y Med with l sto in 5 p ithin 5 ical S min at s cen minu ervice ut e s) t es e ( of p EMS) agi ng-

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Fire Incident A vera 6 minutes, 14 se ge Response Time: conds (Goal: 5 m inutes)

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72%

105

478

2,015

Response to traffic signal repair calls within 30 minutes

Neighborhood Watch Programs; an increase of 24% from 2011 to 2012

Crime prevention and education presentations

Number of students reached by School Resource Officers

(Goal: 449)

(Goal: 3% increase in 2013)

(Goal: 80%)

(Goal: 94)

1

477 calls Rapid response is necessary to save a life or reduce serious injury Average Response Time: 6 min, 29 sec (Goal: <6 min)

Priority

Priority

The Greeley Police Department responds to over 60,000 calls for service annually.

2

4,916 calls Urgent but not life threatening i.e. burglar alarm or car break-in Average Response Time: 7 min, 50 sec (Goal: <10 min)

Part One Crimes fell just over 1%. (Goal: reduce by 2% from previous year) (Part 1: murder, rape, aggravated assault, robbery, arson, burglary, theft, vehicle theft)

This report represents just a portion of the hundreds of items that City staff tracks. Contact the City Clerkâ&#x20AC;&#x2122;s office at 970-350-9742 for more information.


2012 Year-End Report

Economic Health & Development Council Priority: Foster and maintain public and private investment in business development. This priority works to establish a business-friendly system that encompasses and facilitates desired business development and targets public investment toward specific, high value projects and markets.

urerough plan reviews. t u F r u O g n i Build on through timely and tho

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ed in iews finish of plan rev ss days. days) 20 busine in 10 days; 95% in 20

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% (Goals: 25

Zoning & g in n n Pla

5,999

stomer on-call cu requests

99.2%

of requests within answered oal: 75%) 24 hours (G

99.7%

% in (Goals: 50

of requests within answered oal: 85%) 48 hours (G

498

& remodel New building ed plans review

wee 45 hours per le b ila a v a re a On-call staff

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nt e m p velo e D ic m o n abase t a d Eco n ses i es

busin 6 4 ctions a r e 5,7 t n its/i

171 vis sses assisted r usine b ests fo u q 9 e r 8 ed s and erform inesse

p s ing bu sinesses are is. t s i x e to bu bas Visits y new n a regular b e c n a o assist

This report represents just a portion of the hundreds of items that City staff tracks. Contact the City Clerkâ&#x20AC;&#x2122;s office at 970-350-9742 for more information.


2012 Year-End Report

Infrastructure & Growth Council Priority: Establish the capital and human infrastructure to support and maintain a safe, competitive, appealing, and dynamic community. This priority includes: public facilities, human and civic infrastructure, and environmental infrastructure.

The City attempts to keep debris and pollutants out of Greeley’s rivers, ponds, creeks and irrigation ditches.

Community Fun Historic Preservation events– 878 attendees (Goal: 100) Poudre Trail events– 781 attendees (Goal: 350)

Engaging Our Residents

To achieve this goal, the City removed 3,604 cubic yards of debris from city streets. (Goal: <5,000)

Residents are encouraged to get involved by volunteering, forming a neighborhood group, etc.

Across the city:  76 properties registered in Operation Safe Stay  85,953 volunteer hours totaling $859,530 in value  767 Neighborhood Contacts (Goal: 300)

B

Greeley/Evans Bus Ridership

468,425

2012 Goal: 435,500

Greeley’s goal is to have 90% of all city streets at a 65 PQI. (Pavement Quality Index) 65 PQI is a “B” grade.

Not including UNC routes

What roads got a “B”? 54% of collector roads 60% of arterial roads 57% of local roads

27,935 potholes filled 94% repaired within 48 hours ( Goal: 90%)

1,656 Infrastructure Maintenance Requests: 99% resolved within 48 hours (Goal: 90%)

$7.48 cost per lane mile for deicing and snow plowing Goal: Under $8.00 per lane mile

This report represents just a portion of the hundreds of items that City staff tracks. Contact the City Clerk’s office at 970-350-9742 for more information.


2012 Year End Report FINAL